CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector BUSINESS & FINANCE

Job Area ADMINISTRATIVE MANAGEMENT

Competency Unit Title OFFICE MANPOWER MANAGEMENT

The person who is competent in this CU shall be able to develop suitable and effective manning in accordance with
company’s Standard Operating Procedures (SOP) and company’s policy. Upon completion of this competency unit,
trainees will be able to :-
Learning Outcome • Analyse office manpower management requirements
• Perform office manpower management
• Evaluate office manpower management accuracy and effectiveness
• Record office manpower management.
Training Credit
Competency Unit ID FB-025-5:2012-C04 Level 5 Duration
180 Hours
18
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
1. Analyse office i.Office manpower 7 hours Lecture i. Criteria in
manpower management activities determining
management workflow manpower
requirements ii. Criteria in requirement
determining manpower interpreted
requirement such as: ii. Workflow of
• Company’s concept office
• Company’s revenue manpower
forecast management
• Office standard requirements
practice determined
• Job scope and
specification
• Staff qualification
and experience
• Salary structure

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
i. Analyse manpower 17 hours Demonstration,
requirements Observation or
Problem Based
ii. Determine workflow of Learning (PBL)
office manpower
management
requirements Attitude:
i. Integrity in
presenting result
of the manpower
analysis
ii. Precise in
analysing
manpower
requirements
iii. Maintain
confidentiality on
sensitive
information
iv. Adherence to HR
guidelines

2. Perform office i. Job Description 13 hours Lecture i. Job description

manpower requirements such as: requirements
management • Job scope interpreted
• Manpower ii. Manning guide
specifications standard
• Reporting line format and
• Company’s Policies content
and Procedures followed
• Standard Operating iii. Techniques in
Procedure handling staff
• Safety requirement issues applied
ii. Manning guide iv. Manpower
standard format, content management

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
and factors documents
• Office concept and format
• HR guidelines prepared
• Special project v. Suitable
• Downsizing manpower
iii. Types of staff issues identified and
such as: selected
• Performance vi. Manning
• Attitude specification
• Discipline developed
vii.Staff
• Work relationship
performance
iv. Techniques in
monitored
handling staff issues
such as:
• Counselling
• Coaching
• Retraining
• Motivation
• Team building
i. Prepare manpower 29 hours Demonstration,
management Observation or
Problem Based
documents and format Learning (PBL)
ii. Calculate
department manning
iii. Identify suitable
manpower
iv. Select suitable
manpower Attitude:
v. Develop manning i. Professional in
specification managing
vi. Monitor staff manpower
performance requirements
vii. Handle staff issues ii. Integrity in
handling staff

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
issues
iii. Maintain
confidentiality of
staff personal file
iv. Discipline in
monitoring staff
performance
v. Adherence to HR
guidelines

3. Evaluate office i. Types of sources to 11 hours Lecture i. Types of sources

manpower gauge training to gauge
management effectiveness such as: training
accuracy and • Training feedback determined
effectiveness • Observation ii.Training gap
• Client’s feedback rectification
ii. Training gap rectification determined
such as: iii. Suitability of
• Appropriate training office concept
execution and manpower
• Training module requirement
enhancement assessed
• Appropriate training iv. Effectivenes
method selection s of monitoring
• New training program training
to enhance trainee’s assessed
skills v. Effectivenes
Demonstration, s of monitoring
i. Assess suitability of 25 hours
Observation or staff
office concept and
Problem Based behavioural and
manpower requirement Learning (PBL) performance
ii. Assess
assessed
effectiveness of
monitoring training
iii. Assess

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
effectiveness of
monitoring staff
behavioural and Attitude:
performance i. Professional in
receiving
feedbacks
ii. Objective in
assessing
effectiveness and
accuracy
iii. Integrity in
presenting
information and
data
iv. Adherence to HR
guidelines

4. Record office i. Reporting format of 5 hours Lecture i. Reporting

manpower office manpower technique
management management followed
• Purpose of office ii. Office
manpower manpower
management management
record/file reported to
• Report writing superior
technique iii. Office
• Communication and manpower
presentation management
technique record/file
updated
• Keyboarding
technique
i. Report office 13 hours Demonstration,
manpower Observation or
Problem Based
management to Learning (PBL)

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
superior
ii. Update office
manpower
management Attitude:
record/file i. Meticulous in
reporting office
manpower
management
ii. Timely in
completing report
iii. Integrity in
presenting
information &
data

Employability Skills

Core Abilities Social Skills

1. Communication skills
04.08 Develop and negotiate staffing plans. 2. Conceptual skills
04.09 Prepare project/work plans. 3. Interpersonal skills
04.10 Utilize science and technology to achieve goals.
4. Multitasking and prioritizing
05.03 Allocate and record usage of financial and physical resources.
05.04 Delegate responsibilities and/or authority. 5. Self-discipline
05.05 Coordinate contract and tender activities. 6. Teamwork (in group)
06.08 Identify and analyse effect of technology on the environment. 7. Learning skills
8. Leadership skills

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Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1. Computer 1:1
2. Whiteboard 1:25
3. Projector 1:25
4. Stationery 1:1
5. Sample of Key Result Areas (KRA) 1:1
6. Sample of Key Performance Indicators (KPI) 1:1
7. Sample of Performance Appraisal Checklist 1:1
8. Sample of Work Schedule 1:1
9. Sample of Staff Personal record /file 1:1

References

REFERENCES

1. Banfield, P., & Kay, R. (2012). Introduction to Human Resource Management. Oxford University Press. ISBN: 9780199581085
2. Blundel, R., & Ippolito, K. (2008). Effective Organisational Communication: Perspectives, Principles and Practices. FT Prentice Hall. ISBN: 9780273713753
3. Devito, J.A. (2009). The Interpersonal Communication Book (11th ed.). Pearson Education. ISBN: 0205472885
4. Ebert, R.J., & Griffin, R.W. (2008). Business Essential (6th ed.). Pearson Education. ISBN: 0131572105
5. Fox, G. (1998). Office Etiquette & Protocol. Learning Express. ISBN: 9781576851456
6. Keeling, P. (2005). Administrative Office Management: Complete Course (13th ed.). South-Western Co. ISBN: 9780538438575
7. Manning, M., & Haddock, P. (2004). Office Management: A Productivity & Effectiveness Guide. Crisp Learning. ISBN: 9781560526049
8. McShan, S.L. (2009). Organizational Behaviour (5th ed.). Non Basic Stock Line. ISBN: 9780071078665
9. Nollkamper, P.E. (2009). Fundamentals of Law Office Management. Delmar Cengage Learning. ISBN: 9781428319288
10. Quible, Z.K. (2005). Administrative Office Management: An Introduction. Pearson/Prentice Hall. ISBN: 9780131245105
11. Roper, B. (2007). Practical Law Office Management (3rd ed.). Cencage Learning. ISBN: 9781418029708

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