SENIOR HIGH SCHOOL

Technical- Vocational
Livelihood
Home Economics
Housekeeping
Quarter 1 – Module 6:
Make Up Beds

1
Technical-Vocational Livelihood
Alternative Delivery Mode
Quarter 1-Module 6: Make Up Beds
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government agency or
office wherein the work is created shall be necessary for exploitation of such work for profit.
Such agency or office may, among other things, impose as a condition the payment of
royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

DEVELOPMENT TEAM OF THE MODULE

Writer : Princess T. Blasé
Editor : Jose Garry R. Napoles
Reviewers : Analorgie D. Destacamento
: Chito R. Villacampa
: Rica M. Roble
Illustrator : Maribell J. Fuentes
Layout Artist : Maribell J. Fuentes
Management Team:
Schools Division Superintendent : Marilyn S. Andales
Assistant Schools Div. Superintendent : Leah B. Apao
: Ester B. Futalan
: Cartesa M. Perico
Chief Education Supervisor, CID : Mary Ann P. Flores
Education Program Supervisor, LRMDS : Isaiash T. Wagas
Education Program Supervisor, TLE : Jose Garry R. Napoles

Department of Education – Regional Office 7

DepEd-Division of Cebu Province
Office Address: Sudlon, Lahug, Cebu City
Telefax: (032)255-6405, (032)255-4401
E-mail Address: cebu.province@deped.gov.ph

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 SENIOR HIGH SCHOOL

Technical -Vocational
Livelihood
Home Economics
Housekeeping
Quarter 1 – Module 6:
Make Up Beds

3
Key Message
For Educators:

Learning is a constant process. Amidst inevitable circumstances, Department of

Education extends their resources and looks for varied ways to cater your needs and to
adapt to the new system of Education as a fortress of Learning Continuity Plan. One of the
probable solutions is the use of Teacher-made Educational Modules in teaching.

You are reading the Housekeeping – Grade 11: First Quarter Alternative Delivery
Mode (ADM) Module in the Make Up Beds as written and found in the K-12 Curriculum
Guide for Housekeeping.

The creation of this module is a combined effort of competent educators from

different levels and various schools of Department of Education-Cebu Province. In addition,
this module is meticulously planned, organized, checked and verified by knowledgeable
educators to assist you in imparting the lessons to the learners while considering the
physical, social and economical restraints in teaching process.

The use of Teacher-made Educational Module aims to surpass the challenges of

teaching in a new normal education set-up. Through this module, the students are given
independent learning activities, which embodies in the Most Essential Learning
Competencies based from the K-12 Curriculum Competencies, to work on in accordance to
their capability, efficiency and time. Thus, helping the learners acquire the prerequisite 21st
Century skills needed with emphasis on utmost effort in considering the whole well being of
the learners.

In addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher!

This part of the module gives you helpful tips,
suggestions or strategies that will make the learning
process easy and efficient to the learners.

As the main source of learning, it is your top priority to explain clearly on how to use
this module to the learners. While using this module, learner’s progress and development
should be recorded verbatim to assess their strengths and weaknesses while doing the
activities presented independently in safety of their homes. Moreover, you are anticipated to
persuade learners to comply and to finish the modules on or before the scheduled time.

For the Learners:

As a significant stakeholder of learning, Department of Education researched and
explored on innovative ways to address your needs with high consideration on social,

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economic, physical and emotional aspects of your well being. To continue the learning
process, DepEd comes up with an Alternative Delivery mode of teaching using Teacher-
Made Educational Modules.

You are reading the Housekeeping – Grade 11: First Quarter Alternative Delivery
Mode (ADM) Module in Make Up Beds as written and found in the K-12 Curriculum Guide
for Housekeeping.

This module is especially crafted for you to grasp the opportunity to continue learning
even at home. Using guided and independent learning activities, rest assured that you will
be able to take pleasure as well as to deeply understand the contents of the lesson
presented; recognizing your own capacity and capability in acquiring knowledge.

This module has the following parts and corresponding icons:

The first part of the module will keep you on tract
on the Competencies, Objectives and Skills
expected for you to be developed and mastered.
This part aims to check your prior knowledge on
the lesson to take.
This part helps you link the previous lesson to the
current one through a short exercise/drill.
The lesson to be partaken is introduced in this part
of the module creatively. It may be through a story,
a song, a poem, a problem opener, an activity, a
situation or the like.
A brief discussion of the lesson can be read in this
part. It guides and helps you unlock the lesson
presented.
A comprehensive activity for independent practice
is in this part to solidify your knowledge and skills of
the given topic.
This part of the module is used to process your
learning and understanding on the given topic.
A transfer of newly acquired knowledge and skills
to a real-life situation is present in this part of the
module.
This activity assesses your level of mastery
towards the topic.
In this section, enhancement activities will be given
for you to further grasp the lessons.
This contains answers to all activities in the
module.

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 At the end of this module you will also find:

References Printed in this part is a list of all reliable and valid resources used in
crafting and designing this module.

In using this module, keep note of the fundamental reminders below.

1. The module is government owned. Handle it with care. Unnecessary marks are
prohibited. Use a separate sheet of paper in answering all the given exercises.
2. This module is organized according to the level of understanding. Skipping one part
of this module may lead you to confusion and misinterpretation.
3. The instructions are carefully laden for you to understand the given lessons. Read
each items cautiously.
4. This is a Home-Based class, your reliability and honor in doing the tasks and
checking your answers are a must.
5. This module helps you attain and learn lessons at home. Make sure to clearly
comprehend the first activity before proceeding to the next one.
6. This module should be returned in good condition to your teacher/facilitator once you
completed it.
7. Answers should be written on a separate sheet of paper or notebook especially
prepared for Housekeeping subject.

If you wish to talk to your teacher/educator, do not hesitate to keep in touch with
him/her for further discussion. Know that even if this is a home-based class, your teacher is
only a call away. Good communication between the teacher and the student is our priority to
flourish your understanding on the given lessons.

We do hope that in using this material, you will gain ample knowledge and skills for
you to be fully equipped and ready to answer the demands of the globally competitive world.
We are confident in you! Keep soaring high!

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 Good day dear learner!

This module is solely prepared for you to access and to acquire lessons befitted in
your grade level. The exercises and assessments are carefully made to suit your level of
understanding. Indeed, this learning resource is for you to fully comprehend how to Make Up
Beds. Independently, you are going to go through this module following its proper sequence.

Although you are going to do it alone, this is a guided lesson and

instructions/directions on how to do every activity is plotted for your convenience.

Using this learning resource, you are ought to know how to Make Up Beds as
inculcated in the K-12 Curriculum Guide for Housekeeping.

Using separate modules, this competency is divided into three lessons, as follows:
Lesson 1: Types and sizes of linens, pillows and bed sheets
Lesson 2: Procedures in conducting:
Room check
Turn down and make up beds and cots
Lesson 3: Replenishment of bed linen in accordance with institutional standards
and procedures

At the end of this module, you are expected to achieve the following objectives for
this session:
Identify different types and sizes of linens, pillows, and bed sheets;
correctly follow proper procedures in conducting room check, turn down and
make up beds and cots;
replace bed linen in accordance with establishment standards and
procedures.

Find out what you already know by taking the Pretest then check your answer
against the Answer Key. If you get 99%-100% of the items correctly, you may proceed to
the next Lesson. This means that you need not go through the Lesson because you already
know what it is about. If you failed to get 99%-100% correctly, go through the Lesson again
and review especially those items which you failed to get.

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Pretest
The following pre-test is divided into three parts. Part 1 refers to types of linens, Part 2
explores types of bath linens and Part 3 identifies different bedding sizes.

Part 1: TYPES OF LINENS

Instruction: Identify the different types of linens used in bed making. Place your answers on
the space provided after each number.

Disclaimer: The pictures are used to put emphasis and to show concrete examples for deeper understanding of the lesson. Department
of Education Cebu Province does not claim or own the presented pictures. Links for the sources are found in the reference part
of the module.

Part 2: TYPES OF BATH LINENS

Instruction: Match the images in Column A with the choices in Column B. Write the letter of
your choice on the space provided before each number.

Column A Column B
a. Bath towel
______6.
b. Shower curtain

c. Beach towel
______7.
d. Bath robe
(9 ½ “x 10 ½”)

e. Face towel
______8.
f. Bath mat
(24” x 42”)

g. Hand towel
______9.

(6” x 7 ½”)

______10.
(36” x 80”)
Disclaimer: The pictures are used to put emphasis and to show concrete examples for deeper understanding of the lesson. Department
of Education Cebu Province does not claim or own the presented pictures. Links for the sources are found in the reference part
of the module.

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Part 3: BEDDING SIZES
Instruction: Determine the size of bed with the given dimensions. Indicate your answers on
the space provided after each number.

Disclaimer: The pictures are used to put emphasis and to show concrete examples for deeper understanding of the lesson. Department
of Education Cebu Province does not claim or own the presented pictures. Links for the sources are found in the reference part
of the module.
11. 12. 13. 14. 15.
14. ____________________________
11. ____________________________
12. ____________________________ 15. ____________________________
13. ____________________________

Direction: Servicing rooms is part of ensuring guest’s satisfaction. Recall the basic
housekeeping terminologies and standards used in observing guests’ safety and
security and answer the questions that follow:

A B C D
Disclaimer: The pictures are used to put emphasis and to show concrete examples for deeper understanding of the lesson. Department
of Education Cebu Province does not claim or own the presented pictures. Links for the sources are found in the reference part
of the module.

1. Describe the different room status and door signs.

A. ___________________________________________________________
B. ___________________________________________________________
C. ___________________________________________________________
D. ___________________________________________________________

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 2. Explain the standards observed prior to entering guest’s room and the rationale
behind it.

3. Should a guest hang on the door a “please do not disturb” sign, how would you make
known your services to the guest?

Instruction: A scenario is given below. Answer the questions that follow:

Annie is a newly hired room attendant. She received a call from a guest
complaining about his bed sheets saying “I do not like the smell of my
beddings. Please replace my beddings and make up my bed. I am here at
room 301”.

How are you going to deal with this situation? Enumerate the procedures for
conducting make up beds.
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_

Make Up Beds

Information Sheet 1

Different Types and Sizes of Linens, Pillows and Bed Sheets

Sheets, blankets, pillowcases, and bath items come in different sizes according to
the sizes of the mattresses and their use. Other items are chosen because of their
appearance and price.

Careful selection according to standard size and color is considered in purchasing

these items because the labor cost to sort them will be high. The careful selection of
standard size makes purchasing, counting, sorting and maintain inventories easier. Sizes
can be color-coded for easier sorting. Sheets are usually available in different sizes and with
color-coded hem threads.

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Types of Bed Linens
Bed mattresses are covered with bed linens. These are made of different coverings
which include the following:
Description Items / Supplies
Bed pad is a soft, thin layer of padding, secured with a band attached
on its four corners that goes directly on top of the mattress. This is used
to protect the mattress and gives extra comfort to the guests.
Flat Sheets are soft, light and smooth surfaced fabric gives the
comfortable feel of the bed to the guest. Normally white in color and
composed of top sheet, second/middle sheet and bottom sheet on a
typical bed set-up.
Blanket is a heavy type of sheet that goes in between two flat sheets.
This is used not just to provide comfort to the guest, but also maintains
the correct body thermostat.
Bed cover is a heavy sheet placed on top of the bed which is used to
protect the linens and make the bed look more presentable.
Under blanket is a mattress protector that is placed under the bottom
sheet. It is used to protect the mattress from stains and the moisture in
its soft layer added between the sheet and mattress provide extra
warmth to the guest
Duvet covers are put into the covers with minimum handling of the
cover for hygienic reasons. The fastening should ideally be at the
bottom so that they are not uncomfortable for the guest.
Pillow cases are placed on the pillows, the fold must be over the
pillow, and placed on the bed with the open side facing the middle of
the bed or away from the guest if possible.
Standard (20” x26”), Queen (20’’x 30”), and King (20” x36”)
Bedspread is used on top of the made bed, including over the pillows.
Depending on the design and decorative effect of the duvet, a
bedspread may or may not be put on top of a duvet.
Valence, also called as base cover or night frill, covers the mattress
base.
Duvets are made of synthetic filling or natural materials like down or
silk. These are beddings used to cover the bed.

Pillows are made also of synthetic filling or down.

Disclaimer: The pictures are used to put emphasis and to show concrete examples for deeper understanding of the lesson. Department
of Education Cebu Province does not claim or own the presented pictures. Links for the sources are found in the reference part
of the module.

Types of Bath Linens

Bath towels (25” x 45”), hand towels (6” x 7 ½ “) and face towels (9
½ “x 10 ½ “). Bath linens are placed around the racks inside the
bathroom for the guest to dry them after taking a bath.

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Bath mat. A small rug (24” x 42”) is placed outside a bathtub or
shower area for the guest to stand and dry themselves after taking a
bath.
Shower curtain. A curtain is placed outside the bathtub or shower
area to provide privacy to the guest and to prevent water from flooding
outside.
Bathrobe. A piece of clothing that is wrapped around the guest’s
body after taking a bath.
Disclaimer: The pictures are used to put emphasis and to show concrete examples for deeper understanding of the lesson. Department
of Education Cebu Province does not claim or own the presented pictures. Links for the sources are found in the reference part
of the module.

Other Types of Linens

Pool Towel (36” x 80 “) Staff Towel (36” x62”)

Disclaimer: The pictures are used to put emphasis and to show concrete examples for deeper understanding of the lesson. Department
of Education Cebu Province does not claim or own the presented pictures. Links for the sources are found in the reference part
of the module.

Bedding Sizes
Bed Size Mattress Size Bedspread Size Comforter Size Blanket Size
Twin 39’’ x 75’’ 80’’ x110 ’’ 68’’ x86 ’’ 66’’ x90 ’’
Twin XL 39’’ x 80’’ N/A use Twin 68’’ x90 ’’ N/A use Twin
Full or Double 54’’ x 75’’ 96’’ x110 ’’ 78’’ x86 ’’ to 80’’ x90 ’’
86”x 86”
Queen 60’’ x 80’’ 102’’ x116 ’’ 86’’ x86 ’’ to 90’’ x90 ’’
86”x94”
California or 72’’ x 84’’ 114’’ x120 ’’ 102’’ x86 ’’ to 108’’ x90 ’’
Western King 102”x94”
Dual or Eastern 78’’ x80 ’’ 120’’ x120 ’’ 102’’ x86 ’’ to 108’’ x90 ’’
King 102”x94”
Daybed or 39’’ x75 ’’ 84’’ x117 ’’ 66’’ x92 ’’ 66’’ x90 ’’
Trundle
Waterbed 48’’ x84 ’’ N/A 68’’ x86 ’’ to 66’’ x90 ’’
Super Single 66”x92”
Waterbed 60’’ x 84’’ 84’’ x108 ’’ 68’’ x86 ’’ to 80’’ x90 ’’ or
Queen 86”x86” 90”x90”
Waterbed King 72’’ x 84’’ 84’’ x 108’’ 86’’ x86 ’’ to 90’’ x90’’ or
102”x86” 108” x 90”
Disclaimer: The pictures are used to put emphasis and to show concrete examples for deeper understanding of the lesson. Department
of Education Cebu Province does not claim or own the presented pictures. Links for the sources are found in the reference part
of the module.

Note:
Standard mattress thickness approximately 7’’
Comforter and Bed spread sizes vary by manufacturers
This Size Chart reflects the most common sizes. (BeddingStyle.com)

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 Information Sheet 2

Proper Procedures in Conducting Room Check, Turn down and Make Up Beds and
Cots

Guest room check, make up of beds and turndown services are essential activities of
the standard cleaning and maintenance protocol in hotels. The objective is simply to
maintain cleanliness and orderliness of guest rooms at all times, whether occupied or
awaiting for occupancy.

Conducting a Room Check

Room check is part of the standard tasks of the housekeeping staff. Room check
must be done with caution and tact. In some hotels, the floor area supervisor, together with
the room attendant perform a routine room check in every guestroom purposely to check:
If the guest room is still occupied;
If the beds in the guestrooms were slept on;
If there are unregistered joiners who occupied the room;
If the guest is out and the room is ready for make-up;
If the guest has soiled clothes for laundry;
If the guest is in good condition- neither sick nor high in drugs, etc.

Procedure
I. Secure room assignment sheet to have the list of assigned room numbers and status
of rooms to be cleaned.
II. Take note of room status to plan the order of cleaning and approach to room serving.
Prioritize according to this order:
1. Reserved rooms with early check-ins.
These are normally empty rooms which need very little tidying and setting the room
for early guest arrivals.
2. Guest has requested for specific service schedule.
Some guest prefer their room being cleaned on a specific time of their convenience
either on time they are not around so it is ready up their arrival or during they are in the
room so they can look after their personal belongings while being serviced.
3. Rooms with VIP guests.
VIP rooms need to be prioritized at all times except of course there is a specific
request from other guestroom or urgency due to arriving guests. It should always be
timely maintained to make the guest that they are very well treated and prioritized.
4. Check-out rooms.
These are the rooms of which guest has officially checked out, therefore, it is vacant
and ready for thorough cleaning to make available for new incoming guest.
5. Occupied rooms.
These require the most critical servicing of rooms since the guest might be in the
room and observing the process, interaction and more information may be expected
from the attendant as much as the risk of having the personal things of the guest all
over the room.

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 III. Take note of Do-Not- Disturb (DND) rooms
DND rooms should be reported for checking after a specific time based on the
policy set by the management. This is being done to check on the guest welfare and
ensure that the guest would not overstay.
1. Verify if the guest is extending his stay, or if the guest is due for another day the FO
shall check on the guest.
2. In case that there’s no response to FO call, the attendant may be asked to check
the room.
Procedures are as follows:
Knock on the door two times
If no response, open the door start with a greeting and enter to determine the
status of the room
If a guest is in, make yourself known and advice that part of the SOP is to
check on them if call remained unanswered in the afternoon. Ask the guest if
the room can be cleaned at this time
Report to FO on what happened on room check especially if guest is not
around
3. If cleaning service is still declined make a note in the room report and follow
company policy.

Tips for Entering Guestrooms

At all times before entering a guestroom whether for room make –up, room
check or room service, make it a habit to check if there is someone inside
1. With your service equipment ready, Knock twice gently on the door with your
knuckles or press the doorbell (whichever is used). Do not use your room keys or
sharp object when knocking as they can create loud, irritating sound.
2. Announce “Housekeeping”. If no one answers, knock again 3 times or press the
doorbell give allowance of few seconds in between knocks or doorbell until the
guest responds.
3. If no one answers, and there is no DND sign, carefully unlock the door slowly and
enter the room then announce “Housekeeping” again to do a room check or room
make-up whatever is your purpose.
If the guest is in sleeping or did not respond, slowly leave the room and return
later.
If room is chained or double locked, report to the supervisor
While working if guest returns, politely ask the guest to verify that they are
registered to the room.
4. Do not enter if there is a DND (Do Not Disturb) sign. But when the DND card has
been there for a long period, more than 12 hours, the supervisor should call the
guest through the phone to check his condition and to ask him if he wants room
make up service. Once he/she responds, identify yourself and apologize for the
disturbance. Tell him/her that you want to know if he/she wants her room to be
serviced.
”Good afternoon Mr./ Ms. This is _______ from housekeeping. I’m sorry for
disturbing you. I just want to know if you want your room to be made up.”

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 5. If the guest is in his room and you are there for the room make up, greet and
apologize for the inconvenience and ask if it is alright for you to clean the room and
ask permission for the room make up.
”Good morning sir/madam. I’m _____ from Housekeeping. May I make up or clean
your room now?’”
6. If the guest is not yet ready for the service, ask when he wants the service done.
“Would you like us to do the make up later? At what time sir/ma’am?’ Please hang
the make up sign when you are ready for the room cleaning.”
7. Jot down the exact time of request in the productivity report. If it is beyond your duty
hours, endorse the request to the next shift. Use the logbook.

Tips for Doing a Room Check

1. Follow the procedures for entering guestrooms.
2. If the guest is in his room and there is no DND sign, wait for him to open the door.
Greet the guest and introduce yourself
“Good morning Mr. Guest, I’m the Housekeeping supervisor doing a routine
room check. I just want to check if you have any concern or if everything is in
order in your room.”
If the room has not been cleaned, ask him/her if she wants the make up done?
“Sorry to disturb you. Would you like us to clean your room now?
3. If the guest appears to be irritated or disturbed, apologize and explain why you have
to do the room check Say: ”I’m sorry to disturb you sir but we need to do a room
check if only to insure that everything is in your room is in order and also to check if
you have any special request or concern”.
4. Do not insist on entering the room if the guest shows resentment or directly
expresses that he/she does not want to be disturbed at all.
5. Discreetly try to find out if there are unregistered joiners who slept with the
registered occupant. This has to be reported to the Front Office and a bill for “Extra
Person” shall be charged to the guest during the check-out.
6. Also check the status of each room and indicate it in the room status report (see
code on room status).
7. Check for unusual things in the room like guest is sick or intoxicated or high with
drugs and need some help. Offer assistance when needed.
8. Also ask the guest if has clothes for laundry.
9. Check for garbage that needs to be disposed and dispose them.
10. After the room check, thank the guest and wish him a pleasant day. “Thank you
sir/ma’am. Have a nice day. Please call us should you need any assistance.

Points to Remember
1. Assignment sheet was secured before the start of room servicing.
2. Cleaning order was based on the priority listing.
3. Reasons for knocking the door or buzzing the doorbell on guestroom before
entering:
Protect the privacy of the guest
Prevent embarrassment of the employee
4. House policy is followed when DND is still up until afternoon.
5. DND room was logged on the assignment sheet.
6. All has been entered at least once daily by an attendant.

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Room Make Up Procedures
Activate doorbell or knock gently (giving 30
seconds interval between knock) .If the guest is
inside, identify yourself and ask permission for
make-up : “ May I make up the room now?”

Empty them into the trash bag of the trolley;

Wash with soap, clean, then wipe dry.

Rinse first then wash with soap and water; wipe

dry then wrap with glass bags; refill thermo jug
with cold water.

Strip off soiled items and place them into the

linen canvass of the trolley. Replace them with
fresh ones.

Follow standard procedures for bed make up

Vacuum the carpet and upholstered furniture.

Follow the standards procedures for
vacuuming. Shampoo if it is heavily soiled.

Dust baseboards, window sills, racks cabinets,

study tables, lampshades; polish mirror and
window glass using a cloth and a glass cleaner.
Use metal polish for metal fixtures.

See list of standard amenities. Place the right

quantity in their appropriate location.

Follow standard procedures for bathroom make

up

Check if there is anything left unattended; also

the condition of amenities like TV, bulb, etc. and
also if there are safety hazards

Points to Remember:
For check out, clean the bathroom first.
For occupied room, make up the bed and clean the bedroom first.

Make Up of Check Out Rooms

This job should be executed immediately by the Floor Supervisor and the assigned
room attendant once the room is vacated by the guest.

Steps Procedures Details/Purpose

1. Check for items left by If there are any , surrender Guest may return to claim the
guest them to the Housekeeping lost item.
Office and fill up the Lost and
Found Form

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2. Pull the curtains or Pull through the pulley This makes the room brighter
blinds and more visible during the
make up
3. Adjust aircon to desired Adjust to desired coolness Room must already be cool
temperature through the thermostat once guest enters the room
control
4. Remove soiled dishes Place them at the service Leftovers and soiled dishes can
used during room service station for pick-up or bring cause pest infestation and foul
them to the dishwashing odor
area
5. Empty all ashtrays and Empty them into the trash Trash must be promptly
waste basket bag of the cart (if used), eliminated since they can breed
wash with soap and water, pest infestation and cause foul
then wipe dry with dry cloth. odor. Lost and found items are
Should there be any valuable to be recorded in a lost and
thrown into the basket , pick found form and in a logbook
it up and surrender it to the
housekeeping supervisor
6. Wash and wipe dry Rinse first with hot water This is done to prevent
drinking glasses then wash with soap and bacterial contamination
water; wipe dry, then wrap
with a glass bags.
7. Clean thermos jug then Clean with soap and water This is to prevent bacterial
refill with cold water by using brush , then refill contamination
with iced water
8. Strip the bed of soiled Place soiled items into the Soiled linen are to be
linen and pillowcases and linen canvass of the cart. Get replenished daily
replace them fresh ones from the cart to
replace the soiled ones
9. Make up the bed Follow standard procedures
for bed make-up
10. Vacuum or shampoo Vacuum if lightly soiled and Follow standard procedures for
the carpet and upholsterers shampoo if heavily soiled. vacuum cleaning or
shampooing
11. Dust all furniture Include baseboards windows Make sure that all dusts and
sill, mini-bar racks, bottles, dirt are removed
wooden trays, etc. Follow standard procedures in
For mirrors and window dusting
glass use cloth and polishing
chemical.
12. Polish mirror and For metalled fixtures like Metal polish can remove
other metalled fixtures switch plates, door knobs, tarnish and restores the shine
thermostat control, use metal and glow of the metalled fixture
polish
13. Replenish all room Install items following Refer to standards of amenities
supplies standard quantity and installation
specified location
14. Make up the Follow standard procedures
bathroom for bathroom make-up
15. Fix the curtains Close the light curtains To prevent the sunrays from
completely. For the heavy penetrating the rooms, thereby
ones, leave a distance of maintaining the room
about 1foot temperature.
16. Check the overall See if the room is properly The room boy will be

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 condition of the room, cleaned and made-up ad answerable if there is any
including installed fixtures nothing is left unattended. defect that is left unattended
and appliances Also check the working due to his negligence in making
condition of TV, shower, etc. a thorough inspection
Check for safety hazards.
Report any deficiency to your
supervisor for her to make
service request
17. Close the door.

Inspecting a Vacant, Check Out Room

This task is performed by the Floor/ Area Supervisor before the room is sold for
occupancy.
Steps Procedures Purpose
1. Have pen Place them in your clipboard or folder For you to write your
and paper observations
ready
2. Activate the Press the button (for doorbell) This must be done before
doorbell or entering the room to check if
knock gently there is someone inside
3. Proceed with Hold it to check whether the installation is This lock is an added security
the chain lock firm measure
4. Do the Begin from the closet door to the luggage Do it part by parts so as not to
inspection rack, then to the writing table, coffee table, miss any item. Any defect, no
clockwise or and beds down to the bathroom. matter how minor can become
counter Concentrate on one area of the room first a cause for complaint.
clockwise before going to the other areas. Check the Find out if there is a need to
closet door if it is swinging, derailed, or change the bulb or if any repair
has scratch marks. Check the closet light if is needed.
it is in working condition. Check the
hangers and place all hooks in one
direction
5. Check the See if the hook hangs on shoehorn Make sure there are 2 pieces
shoehorn of shoe cloth inside
inside the
closet (if
available)
6. Proceed to Find out if there are dusts or scratches
the luggage that need attention. Check the drawers for
rack any item left by the guest and if there is
any, surrender it to the lost and found
section Check the cleanliness of any
picture frame hanging on the wall
7. Check the Switch it and tune to the different Complaints on room amenities
condition of channels, to check if it is in working can be avoided when
the television condition. Remove all dust on top of the everything is checked before
(TV)set. TV. Should there be any defect, inform the guest occupies the room
supervisor who will make a request for
repair
8. Check the Check for dust and stains and do the A dirty table is an eyesore.
cleanliness of dusting Check for dust and scratches
the writing
table

12
9. Check the Find out if the needed items like laundry These items are used by the
laundry bags and laundry list are available guest when making request for
paraphernalia laundry
10. Check the Make sure that the table is equipped with Check whether the easy chairs
coffee table an ashtray and a match. The match should are properly placed at the
be positioned against one side of the sides of the table. Also check
ashtray with the logo prominently showing whether magazines
underneath the coffee table
are properly set up
11. Check the Make sure that all parts of the Nite table, Any defect or damage should
Nite table (if including the bulb, body etc. are free from be immediately referred to the
used), dust. Check whether the bulb is in working facilities maintenance section
telephone, condition, and equipped with the right for corrective action
radio and wattage. Telephone should be disinfected
alarm clock with alcohol or Lysol. Check if forms like
memo pad, maintenance form, etc are
available and properly installed. Check if
the radio and the alarm clock are
functioning properly
12. Check the Check whether the linen is fresh and
beds properly installed.
13. Check the Check whether aircon is in working
aircon condition
14. Check the Check the mirror and marble walls for dust Place towels in the towel rack
bathroom and scratches. See if mirrors are properly
cleaned or polished. Check whether
fixtures have water and soap marks.
Check supplies like towels and facial and
toilet tissues, toilet if they are complete or
need to be replenished. Towels should be
complete, clean and properly folded and
installed in the towel rack. Switches, lights,
water supply (hot and cold) flasher, and
shower should be checked if they are
functioning properly
15. Release or If everything is in order and amenities are Rooms are not supposed to be
declare the complete and properly installed, then the sold for occupancy unless until
room vacant room is declared vacant and ready for they are thoroughly checked
and ready for occupancy for cleanliness and safety and
sale that the required amenities are
properly installed and not
defective
16. Make a Indicate in the room status chart the status This report goes to the desk
room status of the room as “vacant ready” if everything clerk to serve as guide in
report is in order. If there is a defect, place OOO assigning rooms to the guests.
(out of order)

When is the Rooms Made Up or serviced?

1. Daily , unless the guest refuse a room make up as when a “DO NOT DISTURB” sign
is hanged on the door knob of guest’s room.
2. Whenever a room is vacated through check outs.
3. Whenever there is a make-up request. The guest usually hangs in the door knob the
sign “PLEASE MAKE UP THE ROOM”.

13
Turndown Service
Turndown service or evening service is one amenity that can be availed by a guest
usually done in the evening and is normally carried out in luxury hotels or if there is a VIP
turndown service available. This makes sure that the guest will have a comfortable time
before and during sleeping. It includes the following; cleaning the room, having one corner of
the blanket folded for easy sliding, chocolate or fresh fruits placed on the bedside, the rooms
lights dimmed, and heavy drapes or night curtain was closed, a form of control to physically
check the room status as well.

Preparation for Turndown Service

Take the status report of the floor from the desk.
Get the floor key or card and sign the logbook.
Check the floor corridor for tidiness.
Take out the trolley with linen and amenities.
Clean vacant rooms at 6:00 in the evening onwards.
Finished all turndown service by 10:00 PM.
Clear departure rooms as per hotel requirements.

Disclaimer: The pictures are used to put emphasis and to show concrete examples for deeper understanding of the lesson. Department
of Education Cebu Province does not claim or own the presented pictures. Links for the sources are found in the reference part
of the module.

Entering into the Guest Room

Follow the two-knock, three announcement rule. Knock at the door and check if the
guest is inside the room. Say “housekeeping” before entering.
If the guest wants you to come back later, politely go out and position the maids cart
in front of the guest room.

Executing a Turn Down or Night Service

Steps Procedures Purpose
1. Roll the room Place the cart in front of the door. Follow Room make up
boy’s cart standard procedures for entering the guest becomes faster and
complete with rooms. more efficient when a
supplies cart is used for
towards the transporting supplies and
guest room amenities to the guest
rooms
2. Activate the Give few seconds in between knocks or in Loud, repeated sound
door bell or activating the doorbell. Greet the guest, if the can be irritating to house
knock gently. guest is inside the room and say “I am from guest
housekeeping. Sorry to disturb you, may I turn
down your bed?”
3. Hang the Hang it from the door knob. To warn all concerned that the room is
make-up sign being serviced
4. Check the See if there is trash and empty it into the trash Trash , especially left-
garbage can bag of the cart (if the cart is being used.) if over foods cause foul
there is no cart, dispose them directly to odor and breed bacteria
designated disposal area
5. Remove room Collect all room service equipment and Un-cleared leftovers
service tray if move them to the floor pantry and inform the can breed bacteria and
there is any room service department to clear the trays. foul odor inside the room

14
6. Turn-down the Remove the bed cover, fold it neatly, and Make it neat to make it
bed, (remake place it inside the closet/ wardrobe cabinet convenient for the guest
the bed if either at the topmost shelves or in the to get inside the bed,
used) lowermost shelf. without the hassle of
Set aside the pillows. Smooth the top sheet unfolding the bed cover.
blanket. Grasp the top sheet and second sheet Following the hotel
and blanket. Fold the corner back and pull procedure, place any of
them down to center of the bed. Make a folded the following: flowers, a
corner a neat 45 degree angle / triangle. Tuck chocolate , candies,
in the sides under the mattress. Do it both cookies , folded towels
sides for double bed with double occupancy. and the likes,
Straighten the pillow and place it neatly on Place the breakfast
the bed making sure that the pillow case menu card on the folded
opening is facing inwards. quilt at an angle or may
Place the foot mat in front of the bed or also be placed on the
where the corner is folded. Place the slipper (if bedside table where the
any) on top of the foot mat. guest will see them.
Check and see if the guest has extra Check anything that
requirements or request for the room like needs to be fixed. Tidy
flower vases, extra pillows, iron and ironing anything that is out of
board order.
7. Set up/ fix the amenities
Refill the jug or replenish mineral water (whichever is used)
Wash soiled drinking glasses
Empty and wash ashtray
Check the bathroom and Replenish towels
8. Do cleaning of areas as needed. Perform quick vacuuming when necessary. Pick up
scattered trash.
9. Turn off the lights but leave one lamp on (bedside lamp or night lamp). At least one lamp
makes the room visible and enough to conserve energy.
10. Adjust air conditioning, close windows, and draw the heavy curtains back and doors. Pull
the curtain pulley (if any).

Before leaving, the outgoing supervisor must endorse all unaccomplished tasks and
important instructions like pending service request to the incoming night shift supervisor.
These instructions must be logged down. When the incoming supervisor reports for duty, he
must immediately check the logbook for instructions. The keys should also be properly
endorsed following the key handling procedures.

Tasks of midnight service crew usually include:

Follow up or completion of unfinished tasks by earlier shifts
Attending to guest’s requests like installation of extra beds , etc
Preparation of reports
Make up late checkout rooms

The Night Shift Supervisor upon reporting shall accomplish the following routine
tasks:
Time-in at Rooms keeping office Attendance Logbook. Receive and acknowledge
–sign Master Keys.
Check attendance, grooming and uniform of Room boy. Give instruction/
reminders to room boy (RE: PM shift endorsement).

15
 Attend to replenishment/ set-up of mini bar. Accomplish mini bar receipts.
Check actual status of room and update room status report. Check cleanliness of
rooms if they are in accordance with prescribed standards.
Check supplies if they are adequate or need to be replenished. Check items
needing maintenance or repairs. Accomplish Service request to Engineering office
for defective items. Follow-up with engineering any un-accomplished service
requests. Open rooms for Guests and Engineering Staff.
Prepare Supervisor’s / Maid Report and In-house Guest Rooming List. Log-down
in the logbook unusual incidents/ endorsement, etc..Attend to late check-outs or
makeup requests. Time out at in the Attendance Logbook after work.

Make Up of Beds and Cots

Bed making is a task that needs to be done using a
standard procedure to ensure consistency. Hotels may
differ in their procedures depending on the star rating,
expected productivity level or standards, and trainings
received by housekeeping attendants. Beds in all rooms
must always be checked for cleanliness, whether or not
these be used or unused. Beds must be resheeted with
fresh linen as well.

Good presentation is also important to be able to make lasting impressions. It should

not only be pleasing to the eye but it should also guarantee a comfortable sleep.

Disclaimer: The pictures are used to put emphasis and to show concrete examples for deeper understanding of the lesson. Department
of Education Cebu Province does not claim or own the presented pictures. Links for the sources are found in the reference part
of the module.

Here are the common procedures on changing or making up a bed.

Needed Supplies Where to place them
Bed pad on top of the mattress
st
1 bed sheet on top of the bed pad
2nd bed sheet on top of the 1st bed sheet
Blanket on top of the 2nd bed sheet
3rd bed sheet on top of the blanket
Bed cover-comforter or duvet on top of the finished bed
Pillow with slip and case pillow is encased with a slip to be placed at
the head of the bed
(One for single bed and 2 for double)
Gloves use when stripping soiled linen as protection
against contamination

Preparing for Bed Making

Steps Procedures Purpose/Additional Information

Gather needed Follow the standard Sizes of bed sheet should always be
supplies and place procedure in setting up longer than the bed (almost touching the
them in your cart/ trolley. floor on all sides) so that it will be

16
trolley. conveniently tucked-in under the mattress.
This will save you time and energy.
Using gloves, strip Remove and check the Fold and place all dirty linens in the linen
off all soiled linen bedspread and blanket. bag and place them in your trolley. Articles
from the bed and Check for any stains and found in the guestrooms must be reported
place them inside a tears. Shake them for any and log in the lost and found.
plastic bag/linen articles that may be left
bag. The gloves will behind by the guest.
serve as protection
from body fluids and
bacteria often found
in used/ soiled linen
Look at the mattress See if it is stained, torn or Always adjust the mattress with your leg
pad or mattress damaged, replaced it if it is and not with your back to avoid any
protector necessary .Get a clean injuries. If a bed skirt is used and it is
mattress pad and place it already soiled, replace it with a fresh one.
on the mattress. Lay the
fresh pad on the bed. Make sure you have the correct size
Unfold the pad right side
up and spread it evenly Clean the headboard with a feather duster.
over the center of the bed.
Smooth out any wrinkles.
Make sure that the
mattress and box spring
are even.
Remove gloves. Get Take the three fresh Make sure you have the correct size of
/ Collect the clean sheets and pillow cover or bed sheets.
linens in your trolley. slips according to the size
of the bed Do not use stained or torn sheet. Place
them immediately in your soiled linen bag.

Procedures in Making up a Bed

Purpose/Additional
Steps Procedures
Information
1. Pull away the This is done by pulling the bed Some beds in hotels
bed/ mattress with a quick forceful movement. are designed with
from the To prevent back injury bend wheels for easy
headboard. knees not your back. manoeuvring.
2. Lay down the Place it on top of the mattress. Bed pad is intended to
bed pad on Keep it center and smooth-flat protect the mattress
the bed over the bed. Secure it by from stains
tucking-in the garter on the
corners.

17
3. Lay down the From the head side , lay down The bed sheet is
first bed sheet the 1st flat sheet on top of the intended to cover the
(right side) bed pad with the right side up. bed pad. If tightly done,
Tuck-in the undersides of the the sheet will not easily
sheet then miter all corners in crumple.
such a way that the sheet tightly
covers the mattress.

If the bottom sheet is fitted,

simply slip the corner pockets
onto the ends of the beds.
4. Lay down the Place it on top of the first flat This is not only
second bed sheet, with the wrong side up. beautiful to look at but
sheet (wrong Smoothen over and leave the is also designed for the
side) edges hanging on the sides. guest convenience and
to protect the back face
Stretch out the flat sheet to the of the blanket from
headboard and let corners hang stain and to avoid skin
on the side of the bed. irritation.
5. Lay down the Lay down the blanket on top of This will make the bed
blanket (right the second flat sheet. appear neat and clean.
side) The blanket labels
Stretch to about 8-10 inches should be at the foot of
below the head corner of the the bed.
bed.
Ensure that the blanket
Let the blanket hang on the and the 2nd sheet are
sides, along with the second flat tucked uniformly under
sheet. the mattress on both
sides and the corners
at the foot of the bed
are mitered.
6. Lay down the Place it in such a way that the To give comfort to the
third bed finished side of the hem is faced guest and to protect he
sheet (right up at the edge of the mattress. front face of the blanket
side) From the head side, spread the from stain.
third sheet evenly on top of the
blanket with 2 inches fold under Deluxe hotels put a 3rd
the blanket. flat sheet on the top of
the blanket
Fold the second sheet until
blanket with the third sheet is
covered. In some hotels, the
three layers of linen are folded
together to create a bulky and
soft fold on top of the bed. After
the fold, at one side tuck three

18
 sheets together on upper part of
the bed. Miter the sheets
together at the foot of the bed
while passing towards the other
side. Tuck in the other upper
side of the bed. Smoothen to
make a neat appearance.
7. Lay down the Lay down the bed cover on top For a more presentable
bed cover of the finished bed . Spread the appearance and to
cover until it covers the whole protect bed linens from
bed with edges hanging on the dirt.
sides at least 1 foot away from
the floor.

Center bedspread at the foot of

the bed. Stretch the cover on
the head side such that it can
cover the pillow. Make sure the
corner at the foot of the bed fit
snugly on each corner.
Smoothen out the creases
8. Put on clean Cover the pillow with a Replace pillowcases
pillows with pillowcase and lay it on the head with clean ones. Even
pillowcases side of the bed. Place the out the pillowcases to
pillows with the ends facing the look full, neat and tidy.
inside of the bed
Another option is to
Bring the corners of the cover place the pillows either
from the head side and fold/ lying on the head side
tuck them to cover the pillow. or leaning against the
headboard. Accessory
Smooth over the bed to make a pillows maybe added to
nice presentation add beauty to the bed
and as added comfort
to the guest.
9. Push the bed Either leave the cover or duvet Some standard hotels
back towards (if used) hanging on the sides or do not put a cover on
the headboard they could be tucked in, with top of blanket. This is
making sure corners mitered. There are not advisable for de
that it is hotels who tuck-in the hem of luxe rooms. Finished
aligned. the sheet on the foot side as bed will look as shown
shown, while the side remain
hanging Bed liners maybe used
for a more elegant presentation.
Disclaimer: The pictures are used to put emphasis and to show concrete examples for deeper understanding of the lesson. Department
of Education Cebu Province does not claim or own the presented pictures. Links for the sources are found in the reference part
of the module.

19
 Steps for Mitered Bed Corners

Mitered corners will make the bed look neat.

1. Place the top sheet on the center of the bed, draping it evenly over each side of the
mattress and tuck the top and foot part under the mattress.
2. Lift up the part of the sheet that is hanging at one corner, holding it straight until it forms a
triangle.
3. Tuck the lower portion under the mattress
4. Hold the triangle fold with one hand and bring the triangle down with the other hand
5. Tuck the folded triangle part under the mattress
6. Smoothen to make a neat appearance

Fisherman’s Throw Technique Before Leaving the Room

1. Loosen the sheet while standing on the Empty dustbin and ashtrays
foot of the bed (adjusting the layout and Check all light fixtures if it is working
size of the room some may spread from Make sure to draw the heavy curtains
the inside instead) Guest clothes that are lying around should be
2. Slowly gather each end with your two hanged
hands, as if you are gathering a fishing Replace soiled glasses with clean ones and
net. remove empty bottles
3. With your one hand holding one end, Replace soiled linens if necessary
throw on end of the sheet across the other Replenish supplies like shampoo, toilet paper,
end clinging the bed. etc
4. Spread two corners of the sheet on our
Tidy up the bathroom by folding used towels.
side by stretching arms wide
Wipe the vanity area if required
5. Fluff the sheets to allow air to spread it
Set the aircon temperature
evenly
6. Finally, use the swim and pull method to Turn off the lights except for the night lamp or
flatten the sheet across the bed. passage light
7. With open palms, slide hands quickly Give a final look to make sure everything is
across the bed to eliminate the air done according to the hotel standard. Then
underneath. Pull the edges of the sheet in lock the door.
each corner to further eliminate the air. Update the status and report immediately any
8. Spread evenly, miter and tuck in. maintenance problem found while cleaning.

Disclaimer: The pictures are used to put emphasis and to show concrete examples for deeper understanding of the lesson. Department
of Education Cebu Province does not claim or own the presented pictures. Links for the sources are found in the reference part
of the module.

Points to Remember:
1. To prevent back injury having the right posture while doing the bed: bend knees not your
back.
2. Each establishment may have implemented different procedures in bed making due to the
type of bed and linens used, the size of room, type of service and so on. Room Attendant
(RA) should adjust to each standard.
3. Room Attendant uses all his senses while servicing the room to ensure all are set clean
and presentable to the next guest.

20
 Information Sheet 3

Replace bed linen in accordance with establishment standards and procedures

Replenishment of Linen
1. All soiled linen items should be replaced with fresh ones.
Bed sheets, pillowcases should be replaced daily
Towels, hand towels, washcloth and bathmat should be replaced daily if they are
soiled
Blankets and bed covers should be immediately replaced once they are soiled
All linen items used by sick guests should be replaced daily whether soiled or not, and
should be segregated (in plastic bag) from the rest of the linen items
2. Curtains should be replaced once soiled.
3. Request for additional linen items like pillows, blankets, etc. will be granted if they are
available. Once delivered, it should be immediately logged down by the supervisor or
room boy.
4. All linen items should be properly folded and installed in the right container. Shower
curtains (if made of plastic) may not be replaced but should be washed and cleaned
daily during the room make-up. If a different curtain material is used, wash and dry it at
least once a week.
5. New occupant shall be provided with a new set of linen even if the ones used by a
former occupant are still clean looking.
6. The number and quality of linen to be used shall depend on the price of the room.
Deluxe and Suite rooms require linen of superior quality.

Labeling and Turning of Mattress

As part of the preventive program of Housekeeping, mattresses must be
examined periodically to determine their age, condition and durability. Likewise they shall be
turned at least four times a year to prolong their life.
Procedures:
1. Each mattress is marked with the purchase month and year before its installation in a
guest room.
2. Each mattress is labeled at the top and bottom on both sides with the month in which it
should be turned like: January, April, July, October. Labeling by month is preferred to
coding with numbers.
3. The housekeeper should inspect the mattress from the top or bottom of the bed. If it will
be from the top, place the label as shown in Figure A. If it will be done from the bottom,
label as shown in figure B.
A B
January October October July

April July January April

4. When a mattress is turned by a Housekeeper, she should also vacuum both mattress
and box-spring thoroughly, check whether a repair or replacement is required and note
down observations in a report. She should also turn the box spring from the left side to the
right side to ensure even wear.

21
Selection and Care of Bed Linen
1. Bedspreads:
Throw-over bedspreads requires less delicate material than fitted covers. Most
materials that are suitable for curtains can be used for bed covers. In calculating the
required quantity, the pattern should be taken into consideration.

Fitted bedcovers have a center panel which is of the same size as the bed surface.
An extra flap is added at the top of the cover so that this portion can be folded to cover the
pillow. Choose bed sheet materials that are easy to wash. They should be grease resistant
in as much as guests often sit or lie on the beds. Besides, hotels rarely change the
bedspread. A soft, loose woven fabric is not advisable for a bed cover since its shape
easily gets distorted. A shiny satin type of fabric will be better. The material should also be
fire resistant, especially when there are people who smoke in their bedroom.

2. Bed pads
A bed pads acts as padding between the mattress and the sheet, giving the guest
additional comfort, especially when the mattress is buttoned. It also serves as under
blanket, giving the body additional warmth as it absorbs excessive body moisture. Bed
pads also protect the mattress from any spillage or soiling. In modern hotels, a bed pad is
flat, with quilted cover that goes over the mattress. They are made from white terylene filing
which can be laundered easily. Bed pads should be laundered regularly as they may
contain a lot of soil or even bacteria.

PART A. CASE STUDY

Instruction: A scenario is given below. Answer the questions that follow:
Mr. A went on to stay at MHotel. He went to the concierge and showed his prior hotel
reservation through his E-Hotel Voucher. Stated therein was the number of days he will be
staying at MHotel as well as the room type. He would be at the hotel for a period of five days
and would be staying at a Deluxe room with twin bed. After he had his identity checked and
after filling out needed information, he was assisted by a bellman to his room. He stayed to
wash up and left to party. The next day, he found himself wasted and got the room upside
down but did not want to leave the room and left it to the housekeeping.

You were assigned to this client.

1. What rule should be followed prior to entering the guest’s room?
2. Enumerate the room make up procedure.

PART B. PRACTICE DEMONSTRATION

Instruction: Your skill will be assessed in executing (1) Preparation for Room Make up, (2)
Bed Making and (3) Turn down service following the given checklist. You will be marked as
compliant if you have complied with the procedure, otherwise, non-compliant. In the remarks
portion, your assessor will assess your ability to provide the rationale or purpose for each
step.

22
Instruction for the Assessor: Tick C for compliant and NC for non-compliant. Utilize the
Remarks column to indicate whether the learner has provided the rationale or purpose of
each step.

PREPARATION FOR MAKING BED

Steps C NC Remarks
1. Gather needed supplies and place them in your
cart/ trolley.
2. Using gloves, strip off all soiled linen from the bed
and place them inside a plastic bag/linen bag. The
gloves will serve as protection from body fluids
and bacteria often found in used/ soiled linen
3. Look at the mattress pad or mattress protector
4. Remove gloves. Get / Collect the clean linens in
your trolley.
MAKING UP BED
Steps C NC Remarks
1. Pull away the bed/ mattress from the headboard.
2. Lay down the bed pad on the bed
3. Lay down the first bed sheet (right side)
4. Lay down the second bed sheet (wrong side)
5. Lay down the blanket (right side)
6. Lay down the third bed sheet (right side)
7. Lay down the bed cover
8. Put on clean pillows with pillowcases
9. Push the bed back towards the headboard making
sure that it is aligned.
TURN DOWN SERVICE
Steps C NC Remarks
1. Roll the room boy’s cart complete with supplies
towards the guest room
2. Activate the door bell or knock gently.
3. Hang the make-up sign
4. Check the garbage can
5. Remove room service tray if there is any
6. Turn-down the bed, (remake the bed if used)
7. Set up/ fix the amenities:
Refill the jug or replenish mineral water
(whichever is used)
Wash soiled drinking glasses
Empty and wash ashtray
Check the bathroom and Replenish towels
8. Do cleaning of areas as needed
9. Turn off the lights but leave one lamp on (bedside
lamp or night lamp)
10. Adjust air conditioning, close windows, draw the
heavy curtains back and doors

23
 Directions: Answer the question that follows.
1. In making bed or providing turn down service, what do you need to
maintain to prevent injury on your part?
2. What are your responsibilities in keeping your guest feel safe and
secured as you perform making bed or turn down services?

Making beds and turn down services are part of the service provided to the guests to
make their stay as comfortable and safe as possible.

Part A. Written.
Instruction: Read the following case scenario and answer the questions that follow.

Ms. A was a guest at Mhotel and had been staying there for 2 days already. She had
invited a few friends for a pajama party and guests went out after 10pm. Everything was a
mess. Ms. A called in front desk for a turn down service.

You were assigned to this client.

1. What are the needed supplies you need to prepare?

2. How will you perform the turn down service?
3. What do you need to keep in mind when providing such service?
4. What are the instances when rooms are made up or serviced? Is there any exemption?
5. How many times should a room be made up?

Part B. Performance
Learner’s demonstration of Making Bed will be rated as follows:
Learner is able to correctly perform the criterion and state the purpose or rationale =3
for such criterion
Learner is able to perform the criterion but has incorrectly stated the purpose or =2
rationale for such criterion
Learner is able to perform the criterion but failed to state its purpose or rationale =1
Learner is not able to perform the criterion =0

24
 SCORE STUDENT’S SCORE
CRITERION
3 2 1 0
Equipment or tools
preparation
Observe two knocks,
three announcement
rule
Prepare for bed
making
Lay bed linens
1. Bed pad
2. Fitted sheet
3. Flat sheet
4. Blanket
5. Duvet with Duvet
Cover
6. Pillows with Cover
Post room make up
inspection

PART A. IDENTIFICATION: List all the needed supplies for making bed and indicate where
to place them.

Needed Supplies Where to place them

1. 2.

3. 4.

5. 6.

7. 8.

9. 10.

11. 12.

13. 14.

25
PART B. CASE SCENARIO. Read the following case scenario and answer the questions
that follow.

Juana just started her venture in the hospitality industry as a trainee for three months.
She was assigned in the housekeeping department. As a trainee, she worked alongside a
room attendant whom she shadowed at work. During her first day, she had observed that
her room attendant would prepare all the equipment needed prior to going up the guest’s
room. Whenever they were at the door, the room attendant would tend to knock three times
and announce his presence. Whenever the guest would open the door, the room attendant
would be all smiles and courteously greeted the guest. Before going into the room, the room
attendant would ask the guest’s permission to come in. They then made up the room and
conducted post make up inspections. When both of you were done, he asked you the
following questions:

1. Why is there a need to prepare all the materials?

2. Why is there a need to observe two knocks, three announcement rule?
3. Why do we greet the guest and ask for permission to come in?
4. Describe the procedure for room check, turn down service, and make up bed.
5. Why is there a need to inspect the mattress?
6. How often do we turn the mattress?

Direction: To enrich your knowledge and skills on make up beds, you may select any of the
options below. Place/write your output in a short size bond paper.

Option 1: Innovate

Make up your bed at home and document the materials you have used, the
standards and procedures you have followed and capture image of your finish product.

Option 2: Research and Pile

Using available resources, research at least three (3) different institutional guidelines
for room check, turn down service and make up bed. Compile your research work preferably
with images, process flow, and utilized materials, then, compare and contrast each and
identity perceived pros and cons.

Option 3: Create

Create a miniature make up bed that identifies the different lines used and their
placement.

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REFERENCES

Printed Materials:

Roldan, A. S., & Crespo, A. M. (Revised 2016). Housekeeping Management. Paranaque

City, Metro Manila, Philippines: AR Skills and Development & Management Services.

Salamat, L. S. (2016). Housekeeping Services. Manila, Philippines: JFS Publishing Services.

Urbiztondo, L. A. (2016). Housekeeping. Manila, Philippines: REX Book Store.

Vivas, J. F. (2016). TLE-TVL Series Housekeeping. Quezon City: The Phoenix Publishing
House Inc.

Online Sources:

BeddingStyle.com. (2020). Retrieved from https://www.beddingstyle.com/content/bedding-

size-chart.asp

K TO 12 Basic Education Curriculum Junior High School Technology and Livelihood Track
and Senior High School – Technical-Vocational Livelihood Track Home Economics –
Housekeeping NC II. (2016). Retrieved from https://www.deped.gov.ph/wp-
content/uploads/2019/01/Housekeeping-NC-II-CG.pdf

Standard Bed Making In Housekeeping (3 sheets in under 5 minutes) TESDA Competency

Assesment NC2 https://www.youtube.com/watch?v=j590aOk1yvQ

How to Fold Hospital Corners https://www.youtube.com/watch?v=EvYrbeQGjjc

Layers of the Bed Guide https://twitter.com/omlandhosp/status/966677766161731584

Duvet Sizes 101: Twin, Double, Queen, King & Beyond

https://www.aulitfinelinens.com/blogs/betweenthesheets/duvet-sizes-101-twin-queen-king-
and-beyond

https://www.amazon.co.uk/Aspire-Leather-Double-Please-Disturb/dp/B07P3HKYJL

https://www.berjayahotel.com/makati/rooms/deluxe-room.html

https://www.tripadvisor.com.ph/LocationPhotoDirectLink-g41317-d89502-i73292790-
Howard_Johnson_by_Wyndham_Pikesville-Pikesville_Maryland.html

TRADITIONAL BED MAKING - TESDA TRAINING Housekeeping NCII

Tutorialhttps://www.youtube.com/watch?v=LGzAyKrtdGQ

https://shopee.ph/hotel-bed-pad-mattress-protector-washable-i.59214945.2210722535

https://wholesalelinenscompany.com/collections/wholesale-bed-sheets/products/t180-ltblue-
flat-sheets

https://www.amazon.com/BEDSURE-Sherpa-Fleece-Blanket-Microfiber/dp/B0158ER0E6

https://shopee.ph/US-COTTON-4in1-Plain-White-Bed-Sheets-Hotel-Quality-i.1206811.44
1008689

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https://www.templeandwebster.com.au/Fleece-Top-350GSM-Electric-Under-Blanket-
900981-DRMK1315.html

https://belarus.desertcart.com/products/52154271-high-living-duvet-cover-set-300-thread-
count-white-100-egyptian-cotton-hotel-quality-single

https://www.exquisitehotelsupply.com/Pillow-Cases-T200-60-40-42-x36-p/egs6243.htm

https://www.alibaba.com/product-detail/Hot-Sale-3-PCS-Home-Beddings_60823053867.html

https://www.alibaba.com/product-detail/Bed-Skirting-or-Bed-Valance_50027736362.html

https://casper.com/bedding/duvets/down-duvet/buy/

https://organature.com/shop/pillow-luxury-organic-silk-cotton-various-sizes-soft/

https://shanghaidpf.en.made-in-china.com/product/gXoQEntrFckm/China-Bath-Towels-100-
Cotton-Hand-Towel-Face-Towel-Washcloth-White-Hotel-Towels.html

https://www.hilton-hotelsathome.com/product.aspx@Bath-Mat.html

https://www.fairfieldstore.com/product.aspx?mini-waffle-shower-curtain

https://www.vermontcountrystore.com/mens-egyptian-cotton-terry-bathrobe/product/79264

https://www.alibaba.com/product-detail/Pool-Towel-Blue-White-stripes_50027881490.html

https://www.walmart.com/ip/Microfiber-White-Absorbent-Grooming-Towel-Bulk-Lot-Packs-
Choose-Size-Quantity-Medium-36-x-24-inches-Towels/157714502

https://www.dreamstime.com/stock-illustration-little-girl-making-bed-illustration-
image94427610

https://www.tripadvisor.com.ph/LocationPhotoDirectLink-g29092-d208755-i288544112-
Disney_s_Grand_Californian_Hotel_Spa-Anaheim_California.html

https://crew.hu/en/current-available-jobs-en/housekeeping-supervisor-position-available-at-
sea/

https://www.youtube.com/watch?v=6xiHKPgbA7w

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For inquiries or feedback, please write or call:

Department of Education: DepEd-Cebu Province

Office Address: Sudlon, Cebu City, 6000
Cebu Telefax: (032)255-6405, (032) 255-4401
Email Address: cebu.province@deped.gov.ph

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