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    Client Management Role - JD-Campus Logistic Team

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    Vipin handigund
    HirePro is an SaaS based organization that provides recruitment solutions to companies across different industries, with a focus on automating processes and removing roadblocks in the hiring lifecycle through their product, technology, and services teams; founded over 20 years ago to address needs in the fragmented recruitment market, HirePro helps companies source, screen, assess, interview, select, and onboard talent through their AI-enabled platform and expert support.

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    Client Management Role - JD-Campus Logistic Team

    Uploaded by

    Vipin handigund
    31 views2 pages
    HirePro is an SaaS based organization that provides recruitment solutions to companies across different industries, with a focus on automating processes and removing roadblocks in the hiring lifecycle through their product, technology, and services teams; founded over 20 years ago to address needs in the fragmented recruitment market, HirePro helps companies source, screen, assess, interview, select, and onboard talent through their AI-enabled platform and expert support.

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    Client Management Role - JD-Campus Logistic Team (1) (3)

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    HirePro is an SaaS based organization that provides recruitment solutions to companies across different industries, with a focus on automating processes and removing roadblocks in the hiring lifecycle through their product, technology, and services teams; founded over 20 years ago to address needs in the fragmented recruitment market, HirePro helps companies source, screen, assess, interview, select, and onboard talent through their AI-enabled platform and expert support.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    31 views2 pages

    Client Management Role - JD-Campus Logistic Team

    Uploaded by

    Vipin handigund
    HirePro is an SaaS based organization that provides recruitment solutions to companies across different industries, with a focus on automating processes and removing roadblocks in the hiring lifecycle through their product, technology, and services teams; founded over 20 years ago to address needs in the fragmented recruitment market, HirePro helps companies source, screen, assess, interview, select, and onboard talent through their AI-enabled platform and expert support.

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    © All Rights Reserved
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    About HirePro (https://hirepro.

    in/)

    HirePro is SaaS based organization providing recruitment solution to organization across domains
    Our product, technology and services teams obsess about automation and removing roadblocks in
    the hiring life cycle.

    This passion to serve was born over two decades ago when our founders, Anshuman Das and Rishi
    Das, discerned a need in the then-fragmented marketplace for professional assessment and
    recruitment. To fulfill this, CareerNet Technologies was founded in 1999, which soon became a
    partner of choice for leading enterprises. The expertise we garnered helped us build technology-led
    solutions to meet unsolved needs of enterprises, candidates and academia which led to the birth of
    HirePro in 2004.

    Today, HirePro is the preferred destination for businesses globally to manage diverse phases of the
    recruitment supply chain. Our platform, enabled by AI and assisted by our experts, helps companies
    to source, screen, assess, interview, select, and onboard the best talent.

    Being a Client Manager or Account Manager


    • Being the first POC to the client, he or she need to manage client interactions on daily basis.
    • Identify and address client needs with a goal of meeting the client expectations as per the
    SOW.
    • Follow company communications guidelines and procedures under minimal supervision.
    • Recommend improvements to processes for improved client management efficiency.
    • Should always understand and demonstrate business deliverables.
    • A quick leaner on the service deliverables signed with the clients.
    • Should gain complete knowledge on the products and services offered by Hirepro & Sub
    Business Unit to their clients.
    • Always keep a constant look for new requirements shared by the client and post the same
    with no delay to higher management for probable business opportunity.

    Job Responsibilities
    • Build rapport with customers by engaging with them and delivering requirements through
    exceptional experiences.
    • Respond quickly, professionally, and accurately to all customer inquiries.
    • Liaise with internal delivery team to ensure timely, clear and accurate information being
    communicated on client requirements for seamless delivery.
    • Keep close track on all scheduled campus events and the same be communicated in advance
    to delivery team for planning.
    • Liaise with respective backend team (Technology & Assessments) for all timely changes or
    inputs received from client and ensure timely addressal.
    • Keep the higher management appraised in advance on the probable escalations if any.
    • Ensure to have clear and individual tracking on all customer requirements.
    • Keep close track on reports (Excel & PPT) that to be published to clients by multiple
    stakeholders.
    • Acquire quicker knowledge on Agreement, PO Process & Billing Process at client level.
    • Liaise with PMO team on billing reporting and cross validation on reporting accuracy.
    • Have necessary prior approvals from client of required on resource deployment for each of
    the scheduled delivery.
    • Frequent follow up with client on payment remittance.
    Skills and Qualifications
    • 7+ years of experience in client management role
    • Strong communication skills, including active listening and clear articulation.
    • Ability to solve problems and alleviate conflicts or escalate tactfully.
    • Ability to multitask, manage time, and prioritize.
    • Able to work individually and in a team.

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