2019 Ecosport - B515 - BW WG IND
2019 Ecosport - B515 - BW WG IND
2019 Ecosport - B515 - BW WG IND
Service Guide
Ford Service
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Contents
Introduction 4
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Introduction
Ford India Private Limited (“Ford”) of charge by any Ford’s authorized
thanks you for buying a Ford dealer. Any part repaired or replaced
vehicle. Ford trust it meets your under the warranty will be covered
expectations and will provide you for the balance of the vehicle
many years of enjoyable driving. warranty term.
We are recognized to manufacture
We strongly advise you that the
quality vehicles which are backed
service records must be recorded
by over 100 years of technological
separate service history log in this
achievement and experience. In
Warranty and Service Guide. This
addition, Ford authorized dealers are
Owner’s Manual and Warranty and
available throughout India to service
Service Guide also has provided
your Ford vehicle.
the suggestions, hints, and ideas to
It is important that you continue to enable the owner to run, operate,
have your vehicle regularly serviced maintain and care your vehicle.
by Ford who are trained by Ford and
fit only approved components and
Ford genuine parts. Ford authorized
dealers receive the latest informa-
tion from Ford and are familiar with
the servicing requirements of your
vehicle.
4
24 Month New Vehicle Warranty
Disclaimer of Consequential
Damage:
Ford assumes no responsibility
for loss of vehicle, loss of time,
inconvenience or any other indirect
incidental or consequential damage
resulting from the vehicle not being
available to the owner because of
any defect covered by this warranty.
Change of Owner
Even if ownership of the vehicle
changes, the remaining warranty
term is effective for the new owner.
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The Ford Service Plan
THE FORD SERVICE PLAN How to benefit from the
Warranty explanatory notes warranty
Please read this Owner’s handbook
You may find the following helpful
carefully and be sure to carry out
when your vehicle needs attention.
the regular maintenance checks
It is recommended that you contact
and service items detailed in this
your Ford Dealers in advance to
section. Correct maintenance is
agree with the date and time for the
an essential part of the warranty
warranty repair.
requirements and your Ford Dealer
When arriving at your Ford Dealer will want to see whether you have
for the start of your warranty repair, completed all the required service
your warranty registration form stamps in the service history log at
which you will find at the end of the time any repair under warranty
owner’s handbook will be required is being reviewed. Correct service
by the Dealer’s Service Department. actions will also help maintain your
For this reason, it is advisable always vehicle in good condition, prolong
to keep the Owner’s handbook with its operating life and retain its value.
you when traveling in your vehicle.
If your vehicle has broken down or
If returning to the Dealer from whom your feel that it would be unwise to
the vehicle was purchased (Selling continue to drive it, please contact
Dealer) is difficult or impractical you the nearest authorized Ford Dealer
may contact other locations of Ford for assistance.
authorized dealer service centers in
Transfer of Warranties
the country, who will be able assist
If you sell your vehicle, the warranties
you. The locations of various Ford
are automatically transferred to a
Dealers is provident in the Dealer
second or subsequent owner for
Directory.
the remaining period of Ford 24
For tires, the respective tyre months New Vehicle Warranty.
manufacturer’s own warranty for Please ensure that if you are a
dealing with tire defects will apply, second or subsequent owner of
but your Ford dealer will assist you this vehicle details are updated with
with advice on any such claim to the dealership, who will forward the
the tire manufacturer. While your same to Ford.
Ford dealer will assist, the decision
on such claim lies with the tyre
manufacturer.
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Vehicle Service Requirements
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Vehicle Service Requirements
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ECOSPORT
PERIODICAL MAINTENANCE SERVICE
Scheduled Maintenance
I Inspect : Inspect & clean, repair, adjust or replace & Top-up if necessary C Clean
A Adjust : Examination resulting in adjustment or replacement T Tighten & Torque
R Replace L Lubricate
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Drive belts I I I I I I I I I I
Drive belts - Replace Replace every 2,40,000Kms or 10 years whichever occurs first
Engine timing Belt - 1.5L Dragon * Replace every 1,60,000kms or 10 years whichever occurs first
Engine timing belt - 1.0L EcoBoost only * Replace every 2,40,000Kms or 10 years whichever occurs first
Engine timing Belt - 1.5L Diesel Replace every 1,80,000kms or 10 years whichever occurs first
Spark plug R
Spark plug - 1.0L EcoBoost only R
Air filter I I R I R I R I R I
Transmission oil (Manual & Auto) I I I I I I I I I I
Cooling system
Engine coolant* I I I I I I I I I I
Fuel system
Fuel filter - Petrol I I I I I I R I I I
Fuel filter - Diesel I I I R I I R I I R
Water drain from fuel filter-Diesel I C C C C C C C C C
Fuel lines and hoses I I I I I I I I I I
Breather hose I I I I I I I I I I
Scheduled Maintenance
I Inspect : Inspect & clean, repair, adjust or replace & Top-up if necessary C Clean
A Adjust : Examination resulting in adjustment or replacement T Tighten & Torque
R Replace L Lubricate
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Brake & Clutch Fluid Replace every 3 year
Parking Brake I I I I I I I I I I
Ball joint & Gaiters, Steering & Suspension Linkages I I I I I I I I I I
Wheel nuts T T T T T T T T T T
Bonnet lock & safety catch L L L L L L L L L L
Door stricker & check arm L L L L L L L L L L
Licence plate foam pads I I I I I I I I I I
Seat belts I I I I I I I I I I
Brake pads, brake discs & rear brake linings I I I I I I I I I I
NOTE: Wheel alignment / wheel balancing / tyre rotation to be carried out as and when required.
ECOSPORT
PERIODICAL MAINTENANCE SERVICE
Scheduled Maintenance
I Inspect : Inspect & clean, repair, adjust or replace & Top-up if necessary C Clean
A Adjust : Examination resulting in adjustment or replacement T Tighten & Torque
R Replace L Lubricate
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Cleanliness of the battery terminals C C C C C C C C C C
Exterior lights I I I I I I I I I I
Wipers & Washer I I I I I I I I I I
Instrument Cluster (Illumination, Gauges & Warning lamps) I I I I I I I I I I
Electrically operated rear view mirrors I I I I I I I I I I
Horn I I I I I I I I I I
Air conditioning function I I I I I I I I I I
A/C Dust filter** I I R I R I R I R I
**A/C Dust filter to be inspected at every 10,000Kms and replace if found damaged.
Vehicle Service Requirements
Infrequent Usage
If your vehicle normally travels less
than 10,000 km in 12 months it is
recommended that your vehicle
be serviced at least once in every
12 months.
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Extended Period Maintenance
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Ford Extended Warranty
Extended Warranty Plan breakdown as defined by the terms
“Ford Protect” Extended Warranty and conditions of this warranty, is
Plan, to give you peace of mind found in your vehicle, your Ford
motoring. dealer will repair or replace any part
You, as our esteemed customer can found defective with a new part or
be rest assured that in the event of an equivalent at no cost to you for
something going wrong with your the parts or labour.
car after the expiry of the Ford 24
What is not covered?
month New Vehicle warranty, this
The replacement of the routine
extended warranty will give you
service items and items subject to
protection against mechanical and
normal wear and tear. These items
electrical breakdown.
include, but are not restricted to, oil
Protection and Peace of Mind filters, oils and fluids, fuel filters, air
1. Peace of mind motoring; you filters, spark plugs, wiper blades,
are free to enjoy your motoring clutch linings, brake discs, shock
without unexpected and non- absorbers, brake pads and linings,
budgeted expenses. drive belts, tie rod ends, ball joints,
2. Vehicle resale value is increased hoses, weather strips, bulbs, tyres &
as the extended warranty batteries* and emission valves.
can be transferred to the new *on pro-rata basis
owner, whenever the vehicle is
• Normal Maintenance service
sold.
required including but not limited
Duration of the Extended to, oil & fluid changes, headlights,
Warranty alignments, fasteners re-tightening,
The extended warranty is available wheel balancing, wheel alignments,
for a duration of 24 months beyond ignition timing and valve clearance.
the regular Ford 24 months New • Any vehicle that has been
Vehicle warranty. neglected, misused, modified or
This extended warranty can be used for any form of motor sport.
bought through your Ford dealer, at • Any vehicle that has been serviced,
any time during your Ford 24 months assembled, disassembled, adjusted
New Vehicle warranty. or repaired other than by a Ford
What is covered? dealer.
If any defect confirmed by your • Any natural wear and tear including
Ford dealer as Mechanical/Electrical but not limited to ageing etc.,
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Ford Extended Warranty
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Service History
Log
Ford Service
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All About Your Vehicle
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All About Your Vehicle
Owner’s Name and Address / Registration Number
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Looking after you and your Ford
In between services
Some helpful hints on how to look
after your Ford in between service
visits can also be found on the back
cover.
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The Ford dealer and you
Confidence in what they do the Ford 24 months New Vehicle
Ford Dealers guarantee their Warranty, it is recommended that
workmanship. Ford parts are used for servicing and
Here are just some of the benefits of other repairs.
Ford Dealer service.
There are a number of key
The right people for the job components on a vehicle where this
Technicians trained by Ford is particularly important. For example
with up to date knowledge of when brake pads are renewed
product technology and service during repairs and servicing you
developments and Receptionists would want them to meet and
trained by Ford to provide customers servicing you would want them to
with the high standards of courtesy meet stringent safety standards. To
and attention. ensure this, components so fitted
must the relevant Ford Parts which
The right tools for the job
meet the relevant Ford engineering
Ford Dealer workshops are equipped
specifications and quality control
with an extensive range of special
standards.
tools and test equipment specified
by Ford, including VCM-the latest in If any doubt exists about the suitability
computerized diagnostic equipment of parts consult your Dealer.
designed by Ford specially for the If a non-Ford part is fitted to effect a
advanced electronic systems fitted ‘get you home’ repair, consult your
in your vehicle. Ford dealer as soon as possible after
your return.
The use of Ford Replacement
Parts No surprises
During the development of Your Dealer will service and repair
Ford vehicles, extensive testing your vehicle precisely in line with
is undertaken to ensure that Ford specified procedures and can
all components meet the provide you with a price estimate
required durability standards and inclusive of labor, parts and taxes
performance levels. for all services and most mechanical
repairs. On completion they will
In carrying out any Warranty repairs
provide you with a full description of
your Ford Dealer is required to fill ford
what has been done and hold any
replacement parts and use Ford oils
replaced parts for your inspection
and lubricants specified by ford. To
unless required for Warranty pur-
obtain the maximum benefit from
poses. That way you know exactly
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The Ford dealer and you
In the event of an accident what you are getting for your money.
The benefit of Ford Dealer service
If you are making an appointment
extend beyond their mechanical
for a service or repair for which
workshops. Ford Dealers have
you are paying, you can request
modern, well equipped body repair
the estimated cost and delivery
facilities together with trained
schedule from your service advisor
technicians. They have the expertise
and establish with the Dealer their
to carry out minor or major repairs to
acceptable terms of payment.
your vehicle promptly and according
to the Ford procedures. It may not be necessary to leave
your vehicle all day at your Dealer for
Contacting your Dealer
service or repair. Ask the Receptionist
When making an appointment for a
if it is possible for you to deliver and
service or repair apply the following
collect it at times convenient to you.
simple points to ensure that the
Many Dealers offer a while-you-wait
booking is made efficiently and to
facility for some services and minor
minimize any delay to you when you
repairs.
take your vehicle in.
Finally, when you have made your
When contacting your Ford Dealer to
booking make a note of the agreed
make a booking ask for the Service
date and time and the Service
Reception.
Advisor’s name.
The Service Receptionist will probably
On arrival at your Dealer
ask you for the following information:
Please note your vehicle mileage
• Your name. address and day time
and present this Service Guide to
telephone number.
the Receptionist/Service Advisor.
• Vehicle model and type.
A well trained service advisor will
• Registration number.
interact will you to understand your
• Vehicle mileage.
service needs and any other repairs
• Type of service required or details
that may be required to be attended.
of repair required.
Ensure that you confirm with the
If you are booking your vehicle for a
Service Advisor full details of the
repair which you feel is covered by
work required and agree which
the terms of the Ford 24 months
items, if any, are covered by the Ford
New Vehicle Warranty, please tell the
24 months New Vehicle Warranty.
receptionist when making the
Let the Receptionist/Service
booking.
Advisor know where to contact
you if any work is identified, which is
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The Ford dealer and you
unexpected or will exceed the
cost of an estimate you may been
given. You would be required to
approve the cost of repair, wherever
applicable and authorize the dealer
to execute the repair order.
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Extended Period Maintenance
SERVICE RECORD
Your authorized Ford Dealer will stamp the appropriate record on these pages
and enter the date and distance covered (kms) in the panels provided. This is
to confirm that the required work has been carried out on your vehicle.
When you come to sell your vehicle, you will be able to supply proof that it has
been maintained to Ford standards.
Service Schedule
(Whichever occurs earlier)
PDI
KM Date
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Extended Period Maintenance
2,500 km 10,000 km
or 3 months from the date or 12 months from the date
of purchase whichever of purchase whichever
occurs earlier occurs earlier
Km Date Km Date
20,000 km 30,000 km
or 24 months from the date or 36 months from the date
of purchase whichever of purchase whichever
occurs earlier occurs earlier
Km Date Km Date
40,000 km 50,000 km
or 48 months from the date or 60 months from the date
of purchase whichever of purchase whichever
occurs earlier occurs earlier
Km Date Km Date
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Extended Period Maintenance
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Extended Period Maintenance
60,000 km 70,000 km
or 72 months from the date or 84 months from the date
of purchase whichever of purchase whichever
occurs earlier occurs earlier
Km Date Km Date
80,000 km 90,000 km
or 96 months from the date or 108 months from the date
of purchase whichever of purchase whichever
occurs earlier occurs earlier
Km Date Km Date
100,000 km 110,000 km
or 120 months from the date or 132 months from the date
of purchase whichever of purchase whichever
occurs earlier occurs earlier
Km Date Km Date
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Extended Period Maintenance
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Extended Period Maintenance
Renew Renew
Fuel Filter - Diesel Fuel Filter - Diesel
(Every 30,000 Km) (Every 30,000 Km)
Km Date Km Date
Renew Renew
Fuel Filter - Diesel Fuel Filter - Diesel
(Every 30,000 Km) (Every 30,000 Km)
Km Date Km Date
Renew Renew
Brake Fluid Brake Fluid
(Every 3 years) (Every 3 years)
Km Date Km Date
Renew Renew
Brake Fluid Spark Plugs - Petrol
(Every 3 years) (Every 60,000 Km)
Km Date Km Date
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Extended Period Maintenance
Renew Renew
Spark Plugs - Petrol Spark Plugs - Petrol
(Every 60,000 Km) (Every 60,000 Km)
Km Date Km Date
Renew Renew
Fuel Filter -Petrol Fuel Filter -Petrol
(Every 60,000 Km) (Every 60,000 Km)
Km Date Km Date
Renew Renew
Spark Plugs - 1.0L Spark Plugs - 1.0L
EcoBoost only EcoBoost only
(Every 60,000 Km) (Every 60,000 Km)
Km Date Km Date
Renew Engine
Renew Drive Belt Timing Belt for 1.5L
(Every 2,40,000 Km Dragon (Every
1,60,000 Km or
or 10 years)
10 years)
Km Date Km Date
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Extended Period Maintenance
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Repair and Replacement Record
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FIRST FREE SERVICE COUPON*
(To be carried out at 2500 Kms or 3 months
whichever occurs earlier from the vehicle sale date)
Kilometres Kilometres
VIN:
*Only Labour Free. The cost of Consumables to be borne by the customer
(To be carried out at 2500 Kms or 3 months whichever
Engine No:
FIRST FREE SERVICE COUPON*
Registration No:
Selling Dealer:
Owner’s Signature
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SECOND FREE SERVICE COUPON*
(To be carried out at 10,000 Kms or 12 months
whichever occurs earlier from the vehicle sale date)
Kilometres Kilometres
VIN:
*Only Labour Free. The cost of Consumables to be borne by the customer
(To be carried out at 10,000 Kms or 12 months whichever
Engine No:
SECOND FREE SERVICE COUPON*
Registration No:
Selling Dealer:
Owner’s Signature
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Government Testing Record
Date Document
If you receive such notification, you should take your vehicle to a Ford Dealer
immediately. Once your vehicle has been checked or reworked, it will be
returned to you complete with a vehicle inspection certificate as evidence that
any necessary work has been carried out. Your Dealer will record any details
in the above table.
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LET US KNOW ABOUT CHANGES IN YOUR CONTACT DETAILS
Owner’s Name
Initials First Name Middle Name Last Name
Address
44
Preffered Adrress for communication Residence Office
Street Area
Landmark City
Owner’s Name
Initials First Name Middle Name Last Name
46
Address
Street Area
Landmark City
Address/ Building :
Street :
Area :
48
Landmark :
City : Pin: State:
Telephone :
(STD) (Res) (Off)
Mobile : Fax: Email:
Finance Mode - Cash/Cheque Bank Loan Lease Hire Purchase Fin Company- Ford Credit ICICI HDFC Others FIN Period- 12M 24 M 36M 48M 60M
Gender (M/F) : Male Female DOB/Age: Occupation:
Monthly Income : 21-40k 41-60k 61-80k 81k-1 Lakh 1.01-1.25 Lakh 1.26-1.50 Lakh 1.51-1.75 Lakh 1.76-2.0 Lakh 2-3 Lakh 3-5 Lakh 5 Lakh+
No of Vehicles owned by your family : Specify : 1. 2. 3.
(If Fleet) Fleet Size : Upto 5 6-10 11-30 31-50 51-100 Over 100 Fleet Type : NFP BFP Procurement Officer’s Name & Designation
Business Type : Hotel Bank Tourism Govt Car Rental Dealer / Distributor Building / Construction Agriculture / Mining Goods Transport Manufacturing Proffesional others
Customer Sign:
49
WARRANTY REGISTRATION FORM
SC CODE & Name RETAIL FLEET Model
Address/ Building :
Street :
Area :
50
Landmark :
City : Pin: State:
Telephone :
(STD) (Res) (Off)
Mobile : Fax: Email:
Finance Mode - Cash/Cheque Bank Loan Lease Hire Purchase Fin Company- Ford Credit ICICI HDFC Others FIN Period- 12M 24 M 36M 48M 60M
Gender (M/F) : Male Female DOB/Age: Occupation:
Monthly Income : 21-40k 41-60k 61-80k 81k-1 Lakh 1.01-1.25 Lakh 1.26-1.50 Lakh 1.51-1.75 Lakh 1.76-2.0 Lakh 2-3 Lakh 3-5 Lakh 5 Lakh+
No of Vehicles owned by your family : Specify : 1. 2. 3.
(If Fleet) Fleet Size : Upto 5 6-10 11-30 31-50 51-100 Over 100 Fleet Type : NFP BFP Procurement Officer’s Name & Designation
Business Type : Hotel Bank Tourism Govt Car Rental Dealer / Distributor Building / Construction Agriculture / Mining Goods Transport Manufacturing Proffesional others
Customer Sign:
51
WARRANTY REGISTRATION FORM
SC CODE & Name RETAIL FLEET Model
Address/ Building :
Street :
Area :
52
Landmark :
City : Pin: State:
Telephone :
(STD) (Res) (Off)
Mobile : Fax: Email:
Finance Mode - Cash/Cheque Bank Loan Lease Hire Purchase Fin Company- Ford Credit ICICI HDFC Others FIN Period- 12M 24 M 36M 48M 60M
Gender (M/F) : Male Female DOB/Age: Occupation:
Monthly Income : 21-40k 41-60k 61-80k 81k-1 Lakh 1.01-1.25 Lakh 1.26-1.50 Lakh 1.51-1.75 Lakh 1.76-2.0 Lakh 2-3 Lakh 3-5 Lakh 5 Lakh+
No of Vehicles owned by your family : Specify : 1. 2. 3.
(If Fleet) Fleet Size : Upto 5 6-10 11-30 31-50 51-100 Over 100 Fleet Type : NFP BFP Procurement Officer’s Name & Designation
Business Type : Hotel Bank Tourism Govt Car Rental Dealer / Distributor Building / Construction Agriculture / Mining Goods Transport Manufacturing Proffesional others
Customer Sign:
53
Ford Dealer Directory
1
Ford Service Roadside Assistance
Peace of Mind Motoring 24hrs/7days
Ford Service Roadside Assistance Vehicles will be covered under this
is designed to enhance your overall program for a period of two years
Ford ownership experience, by pro- from the date of registration of the
viding you with 24hrs/7days emer- factory warranty.
gency support related to the use of
your motor vehicle. Peace of mind Getting Help – What to do when you
motoring-guaranteed. need Assistance
Should you ever required assistance, • Your name and exact location
all you need to do is dial our 24-hour • License plate number and colour
assistance hotline: 1800-209- of your vehicle
7400 and Ford Service Roadside • Vehicle Identification Number (VIN)
Assistance will be there to help. • Vehicle model
• Contact phone number
2
• Description of the problem If your vehicle is immobilized wheth-
In order to qualify for the benefits er at home or on the road, Ford Ser-
provided by Ford, you must contact vice Roadside Assistance will attend
or seek assistance only from Ford to your vehicle. For minor repairs
Service Roadside Assistance. This where we decide the vehicle can be
Ford Service Roadside Assistance is repaired at the roadside, a technician
available only if you have not opted will be sent to try and mobilize your
for your own vehicle assistance/re- vehicle at the roadside.
covery management. If you opt for Vehicle Recovery
your own vehicle assistance/recov-
If your vehicle is unable to be mobi-
ery management, the cost for the
lized following a mechanical or elec-
same shall be borne by you.
trical breakdown, a recovery vehicle
Covered Events will be sent to recover your vehicle to
• Mechanical or electrical break- the nearest authorized Ford dealer.
down leading to stoppage/immobility Taxi
of the vehicle
If your vehicle is recovered to a deal-
• Human error
er, Assistance for arranging Taxi will
- Battery problems: flat battery
be done by Ford Service Roadside
- Fuel problems: out of fuel,
Assistance. However all costs for this
incorrect fuel, or contaminated fuel
service will be borne by you.
- Key problems: locked keys,
lost keys, or broken vehicle keys Vehicle Recovery following an
- Tyre problems: puncture, bolts Accident
or valve related issues If your vehicle is unable to be mobi-
• Road traffic accident where the lized following a road traffic accident,
vehicle is immobilized Ford Service Roadside Assistance
Assistance will be provided no mat- will organize to send a recovery ve-
ter where you are (i.e. at home, on hicle to recover your vehicle to the
the roadside, on the highway, in a nearest authorized Ford dealer.
parking lot, etc.), as long as you are Terms and Conditions Remain with
not already at an Authorized Ford your Vehicle
Dealer.
Once you have called Ford Service
Summary of Customer Benefits
Roadside Assistance, it is vital that
you stay with your vehicle. Should the
Roadside Assistance at home
Ford Service Roadside Assistance
or on the road
representative arrive at your vehicle
3
while it is unattended, the necessary that you may encounter while driving
work cannot be carried out. your vehicle:
• Faulty fuel gauge
Program Overview - Definitions
• Speedometer not working
Covered Customers - The owner (or • Air-conditioning is not working
driver) and all the passengers travel- • Passenger door(s) cannot be
ling in the vehicle at the moment the opened when there are no passen-
emergency assistance was required, gers in the vehicle
up to the legal passenger limit of the • Boot cannot be opened
vehicle. • Front and/or rear demisters are not
functioning
Covered Vehicles and period of
• Horn is not functioning
cover:
• Damaged door mirrors
New Ford branded vehicles, sold
• Rear view mirror is damaged but it
by Authorised Ford dealers in India
does not obstruct the driver’s vision
from 1st May 2013 will have Pan In-
• Damaged or faulty fuel cap but
dia coverage (Except Andaman and
vehicle has not run out of petrol and
Nicobar). Vehicles will be covered for
there is enough fuel in the tank to en-
a period of two years from the date
able the vehicle to reach the nearest
of registration of the factory warranty.
Authorized Ford Dealer
You can however extend the cover
• Sunroof cannot be opened
for more years by paying a reason-
• Sunroof cannot be closed but
able fee. Please contact your nearest
weather conditions are fair and the
Ford dealership for more details on
vehicle is not exposed to any secu-
extending the coverage of this pro-
rity risk
gram for your vehicle.
• Windows cannot be opened
Assistance will be provided no matter
• Windows cannot be closed but
where you are (i.e. at home, on the
weather conditions are fair and the
roadside, on the highways, in a park-
vehicle is not exposed to any secu-
ing lot, etc.), as long as you are not
rity risk
already at an Authorized Ford Dealer.
• Seat adjustor is faulty but the vehi-
Non-covered Events cle can be safely driven
Ford Service Roadside Assistance is • Passenger seat belts are faulty but
designed to help in events that lead there are no passengers in the vehi-
to stoppage/immobilization of your cle
vehicle. As a result, this program will • Faulty security system unless the
not cover any of the following events vehicle is immobilized or unless the
4
alarm is sounding continuously cles
• Transmission stuck in sports/winter • Breakdown is caused by deliberate
mode damage, or participation or abetment
• ABS lights are illuminated in a criminal act or offence
• Air bag warning lights are illuminat- • The immobilization is resulting from
ed damage caused by intervention of
• Traction control lights are illuminat- the police or other authorities
ed • Any damage resulting from the use
• Other non-safety related lights/ser- of the vehicle against the recommen-
vice warnings are illuminated dations of the owner manual
• Vehicle runs out of windscreen wip-
• Any consequential costs and/or
er fluid
damage to property as a result of a
• Front windscreen wipers faulty but
breakdown
weather conditions are fair
• Vehicles kept in a non-roadworthy
• Rear windscreen wiper faulty condition or not serviced in accor-
General Exclusions dance with the manufacturer’s rec-
ommendations
The following scenarios are general
exclusions under the Ford Service
General Terms and Conditions
Roadside Assistance and therefore
we will not be responsible for any as-
Adverse Weather
sistance costs as a result of any of
the following:
• On occasion, adverse weather
• Vehicle is involved in motor racing,
conditions such as floods, heavy rain,
rallies, speed or duration tests,
thunder/lighting or other external fac-
practice runs, or operated outside of-
tors may affect our ability to provide
ficial roads
services and it may become phys-
• Assistance is required as a result
ically impossible to assist you until
of wars, riots, uprising, mass political
the weather improves. During such
demonstrations, pillage, strike, use
times, our main priority will be to en-
for military purposes or acts of ter-
sure that you and your passengers
rorism, earthquake damage, freak
are taken to a place of safety; the
weather conditions, atmospheric
recovery of your vehicle may not be
phenomena, nuclear transformation
possible until weather conditions per-
phenomena or radiation caused by
mit.
artificial acceleration of atomic parti-
5
External Factors Right of Refusal
• Ford will take every effort to reach • Ford Service Roadside Assistance
you once you make the call how- shall have the right to refuse any or
ever external conditions including all benefits under the program, if it is
traffic could delay such an effort. found that you had furnished false in-
formation relating to your eligibility or
Locked Keys entitlements to the benefits provided
under this program.
• Whilst we will always endeavour
to provide assistance by the most Disputes
efficient method, modern security
systems sometimes make it ex- • Courts situated within the juris-
tremely difficult for us to gain entry to diction of Chennai alone shall have
your vehicle at the roadside should the exclusive jurisdiction to decide
the spare keys not be available. If a all disputes that may arise under this
forced emergency entry is required, service.
you will be asked to sign a declara-
tion stating that you have granted
Dealer Directory
permission for this to take place and
confirming that all costs relating to Contents
any resulting damages to your vehi-
cle will be your sole responsibility.
6
Dealer Directory
INDEX
India Map 9
A& N Isalands 10
Andra Pradesh 10
Arunachal Pradesh 11
Assam 11
Bhutan 12
Bihar 12
Chattisgarh 13
Delhi 14
Goa 15
Gujarat 15
Haryana 18
Himachal Pradesh 19
Jammu & Kashmir 20
Jharkand 20
Karnataka 20
Kerala 23
Madhya Pradesh 26
Maharastra 28
Manipur 32
Meghalaya 32
Mizoram 32
Nagaland 32
Nepal 33
Odisha 33
Pondicherry 34
Punjab 34
Rajasthan 36
Sikkim 37
Tamilnadu 38
Telangana 41
7
Dealer Directory
INDEX
Tripura 42
Union Territory 42
Uttar Pradesh 42
Uttarakhand 46
West Bengal 47
Alphabetical Index 49
8
9
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
A & N Islands
Andhra Pradesh
1
Body shop only
10
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Arunachal Pradesh
Assam
1
Body shop only
11
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Tezpur Chand Ford 91270-51041 Near All India Radio 91270-51038 service.tezpur@
Center, Vill-Gotlong chandford.com
,PO-Kaliabhomora
Dist-Sonitpur,
Tezpur-784027.
Bhutan
Bihar
1
Body shop only
12
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Chhattisgarh
1
Body shop only
13
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Delhi
New Delhi Delhi Ford 99900-03355 F-2/4, Okhla Phase-1, 011-46494949/ gmservice@
Main Road, Near 46494946 delhiford.in
ESI Hospital, New
Delhi-110020
1
Body shop only
14
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Goa
Verna Salcete Caculo Ford 98232-88702 Plot No. L 97 / 99, 98232-88702 managerservice@
Verna Industrial caculoford.net
Estate, Verna Margao
Highway Verna
Salcete -403722
Gujarat
Ahmedabad Cargo Ford 98256-00885 No. 25-A, Sanathal 02717 - 76988- service.sanand@
Bopal, Village 84887 cargoford.com
Sanathal, Sarkhej -
Sanand Road Taluka
Sanand, Ahmedabad
- 380058
1
Body shop only
15
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
1
Body shop only
16
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Morbi Jai Ganesh 97252-09001 Bhakti Nagar Circle, 2822- 223366 servicemorbi@
Ford Sanala By Pass, jaiganeshford.com
Morbi, Gujarat -
363641.
Vapi King Ford 90990-41391 Plot No.199, Nr. FCG 0260-6549888 kingford.vapiserv-
Foundry, Phase-II, ice@yahoo.com
GIDC Vapi, Guja-
rat-396196.
1
Body shop only
17
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Haryana
1
Body shop only
18
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Karnal Pearl Ford 98122- No. 118/7 Milestone, 0184-2221708 0184 -2221708
64880 National Highway 1 sumitbhat@
G T Road, Karnal - pearlford.com
132001
Rewari Karuna Ford 92150-59254 Plot no. 42, Indus- 01274-250150 servicemanager
trial Area, Delhi road, @karunaford.com
Rewari, Hary- /01274-252150
ana-123401.
Himachal Pradesh
1
Body shop only
19
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Jharkhand
Karnataka
1
Body shop only
20
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Bangalore JSP Ford 97316-60660 Site No. 5&6 A, Opp. 080-46767676 crm@jspford.com
IIM-B, Bilekahalli,
Bannerghatta Road,
Bangalore-560076.
Bangalore Vst Ford 72590-17270 No.80/ A2,1St Main, 080- 41123223 fordspares.wh@
Spares 3Rd Cross,Industrial vstautoparts.com
Suburb, Ii Stage,
Yeshwanthpur
Bangalore-560022.
Bangalore PPS Ford 81509-81509 PPS Ford, # 74, Lal- 080-45455501 servicemanagerla-
bagh Main Road, lbag.blr@ppsford.
Opp Urvashi Theatre, com
Bangalore-560027.
Bangalore PPS Ford 70900-00669 330/17 & 330/18, 3rd 080-46446650 servicemamager.
Main Road, blr@ppsford.com
Domlur Layout, Ban-
galore-560071
1
Body shop only
21
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
1
Body shop only
22
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Kerala
1
Body shop only
23
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Cochin Focuz Auto 98957-78233 Door No. 12/ 202 B , 0484 2342226/ whford@focuz-
Agencies Near St. Joseph Hos- 7 auto.com
pital, Manjummel,
Udyogamandal,
Cochin-683501
Cochin Kairali Ford1 98951-09333 Survey No. 244, Plot 0484 - sm.kalamassery@
No. 5 & 6, Major 2544048 kairaliford.com
Industrial Estate
South Kalamassery,
Ernakulam-683109
1
Body shop only
24
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
1
Body shop only
25
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Madhya Pradesh
1
Body shop only
26
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Ratlam Galaxy Ford 92291-66589 No. 6/1, District & 82369-75830 galaxyratlam@
Tehsil - Ratlam, Gram hotmail.com
Kharakedi - 457001.
1
Body shop only
27
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Maharashtra
1
Body shop only
28
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Kolhapur Unique Ford 95279-15000 Plot No.1 & 2/1, Hind 0230-2460115 service@ford-
Gear Compund, Pune uniqueauto.co.in
Banglore Highway,
MIDC Shiroli, Kol-
hapur-416122.
Latur Shriram ford 94237-74704 Plot No. E-55, MIDC, 02382-222217 service@shriram-
Near Navjeevan ford.com
Tyres, Kalamb road,
Latur, Maharashtra-
413531.
1
Body shop only
29
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
1
Body shop only
30
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Navi Mumbai Bhavna Ford 99301-58000 Plot No. D - 58, TTC 022- 66835100 dcrc@bhavnaford.
Industrial Estate, com
Between Igloo & Amul
Milk Dairy Turbhe
MIDC, Navi Mumbai-
400705
1
Body shop only
31
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Manipur
Meghalaya
1
Body shop only
32
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Mizoram
Nagaland
Nepal
Odisha
1
Body shop only
33
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Pondicherry
Punjab
Amritsar Novelty Ford 81469-76666 279 , East Mohan Na- 87410-00200 service.
gar, Amritsar-143001 noveltygroup.in
Bhatinda Bhagat Ford 98760-20965 Opp. ITI Mansa Road 0164-3075555 0164-3075500/
Bhatinda-151001. fordserbat@bha-
gatgroup.com
1
Body shop only
34
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
1
Body shop only
35
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Rajasthan
1
Body shop only
36
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Jodhpur OS Ford1 98290-27473 Plot No. 13, Basni In- 0291-2634068 0291-2742364/
dustrial Area, Phase 2 osfordservice@
Jodhpur-342008. osindia.com,
osford@osindia.
com
1
Body shop only
37
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Sikkim
Tamilnadu
1
Body shop only
38
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
1
Body shop only
39
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
1
Body shop only
40
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Telangana
41
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Tripura
Union Territory
Chandigarh Bhagat Ford 98760-20945 No. 53, Industrial 0172-3075506 0172 -3075500
Area Phase II, Chan- fordserchd@bha-
digarh-160002. gatgroup.com
Chandigarh Saluja Ford 92169-00117 No. 140, ndustrial 0172-4682600 0172- 4662600
Area Phase II, Chan- ishwarjot@saluja-
digarh-160002. ford.in
1
Body shop only
42
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Uttar Pradesh
Bareilly CAPL Ford 88590-08662 Plot no. 408 & 409, 0581-2460142 service@caplford.
Rampur Road, / 43 com
Bareilly-243001.
1
Body shop only
43
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Gonda MGS Ford 73111-59546 Gata No. 740, Gram 05262-73111- vipinsharma6@
Pathvalia, Porter 59546 gmail.com
Ganj, Lucknow
Gonda Highway,
Gonda-271301.
Kanpur Swarn Ford 98385-03083 Bhauti Bai Pass, Near 0512- service@swarn-
Naveen Phal & Sa- 23265701 ford.in
bji Mandi Chakarpur,
Kanpur-209305.
1
Body shop only
44
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Lucknow MGS Ford 74084-16226 No. 7/9, Hal Ancillary 0522-81760- service@mgsford.
Complex, Ismail Ganj 52999 com
Ward Faizabad Road,
Lucknow-226016.
Meerut Orchid Ford 09900-10520 No. 695 & 698, 0121-3190019 service@orchid-
Partapur Baral, / 3290029 ford.com
NH-58, Meerut
By-pass Road,
Meerut-250003.
1
Body shop only
45
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Raibareilly MGS Ford 74084-16226 Near bank of baroda, 0535- 6252999 service@mgsford.
sultanpur road, malik com
mau, Ayma, Raiba-
reilly-229001.
Uttarakhand
1
Body shop only
46
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
Haridwar AVS Ford 91059-10030 Plot No. 709, Ranipur 91059-10030 servicehrd@
Jhaal , Bhadrabad, avsford.in
Haridwar,
Uttarakhand-249402
West Bengal
1
Body shop only
47
Dealer Directory
States
Dealership Emergency
Dealership
City contact Phone E-Mail & Fax
Name address
Number
1
Body shop only
48
Dealer Directory
INDEX
Agartala......................... 42 Coochbehar................... 47 Kanjirapally.................... 24
Agra............................... 42 Cuttack.......................... 34 Kannur........................... 24
Ahmedabad................... 15 Davangere..................... 22 Kanpur........................... 44
Ahmednagar.................. 28 Dehradun....................... 46 Karimnagar.................... 41
Aizawl............................ 32 Delhi.............................. 14 Karnal............................ 19
Ajmer............................. 36 Dhule............................. 29 Karunagapally............... 24
Akola............................. 28 Dibrugarh....................... 11 Karur.............................. 39
Aligarh........................... 42 Dimapur......................... 33 Kathmandu.................... 33
Allahabad...................... 43 Durgapur....................... 47 Katni.............................. 27
Alleppey......................... 23 Faridabad...................... 18 Kharagpur...................... 47
Alwar............................. 36 Gandhidham.................. 16 Khargone....................... 27
Ambala.......................... 18 Gandhinagar.................. 16 Kodagu.......................... 22
Ambikapur..................... 13 Gangtok......................... 37 Kolhapur........................ 29
Amravati........................ 28 Gaya.............................. 12 Kolkata.......................... 47
Amritsar......................... 34 Godhra.......................... 16 Kolkata.......................... 48
Anand............................ 15 Gonda............................ 44 Kollam........................... 25
Anantapur...................... 10 Gondia........................... 29 Korba............................. 13
Angamaly...................... 23 Gorakhpur..................... 44 Kota............................... 37
Asansol.......................... 47 GSR Ford...................... 46 Kottayam....................... 25
Aurangabad................... 28 Gulbarga........................ 22 Kundli............................ 19
Azamgarh...................... 43 Guntur........................... 10 Kurukshetra................... 19
Balangir......................... 33 Gurgaon........................ 18 Lakhimpur...................... 44
Balasore........................ 33 Guwahati....................... 11 Latur.............................. 29
Bangalore...................... 20 Gwalior.......................... 26 Leh................................ 20
Bangalore...................... 21 HAJIPUR....................... 12 Lucknow........................ 44
Banswara...................... 36 Haldwani........................ 46 Lucknow........................ 45
Baramati........................ 28 Hanumangarh................ 36 Ludhiana........................ 35
Bareilly........................... 43 Haridwar........................ 46 Madurai......................... 39
Basti.............................. 43 Hazaribagh.................... 20 Mahabubnagar.............. 42
BEED............................. 28 Himmatnagar................. 16 Malappuram.................. 25
Belgaum........................ 21 Hisar.............................. 18 Malegaon....................... 29
Bellary........................... 22 Honnasiri Ford............... 23 Mandi............................. 19
Berhampore................... 47 Hoshangabad................ 26 Mangalore..................... 22
Betul.............................. 26 Hospet........................... 22 Mangalore..................... 23
Bhagat Ford................... 46 Hosur............................. 39 Mayiladuthurai............... 39
Bhatinda........................ 34 Howrah.......................... 47 Meerut........................... 45
Bhavnagar..................... 16 Hubli.............................. 22 Meghalaya..................... 32
Bhilai.............................. 13 Hyderabad..................... 41 Mehsana........................ 17
Bhilwara......................... 36 Imphal............................ 32 MGS Ford...................... 45
Bhopal........................... 26 Indore............................ 27 Mohali............................ 35
Bhubaneshwar.............. 33 Jabalpur......................... 27 Morbi............................. 17
Bhuj............................... 16 Jagdalpur....................... 13 Mumbai.......................... 29
Bidar.............................. 22 Jaipur............................. 36 Mumbai.......................... 30
Bijapur........................... 22 Jaipur............................. 37 Muvattupuzha................ 25
Bikaner ......................... 36 Jalandhar....................... 34 Muzzafarpur.................. 12
Bilaspur......................... 13 Jalandhar....................... 35 Mysore........................... 23
Birat Nagar.................... 33 Jalgaon.......................... 29 Nagercoil....................... 39
Boisar............................ 28 Jammu........................... 20 Nagpur........................... 30
Bokaro........................... 20 Jamnagar...................... 16 Nalgonda....................... 42
Bongaigaon................... 11 Jamshedpur................... 20 Nanded.......................... 30
Burdwan........................ 47 Jhansi............................ 44 Nashik........................... 30
Calicut........................... 23 Jhunjhunu...................... 37 Navi Mumbai................. 30
Chandigarh.................... 42 Jodhpur......................... 37 Navsari.......................... 17
Chandrapur................... 28 Jorhat............................ 12 Neemuch....................... 27
Chennai......................... 38 Junagarh....................... 16 Nellore........................... 10
Cheranellore.................. 24 Kaithal........................... 19 Nepalgunj...................... 33
Chhindwara................... 26 Kakinada....................... 10 New Delhi...................... 14
Chittorgarh..................... 36 Kakkanad...................... 24 Nizamabad.................... 42
Cochin........................... 24 Kalyan........................... 29 Noida............................. 45
Coimbatore.................... 38 Kanal Ford..................... 45 Noida(Delhi NCR).......... 45
Coimbatore.................... 39 Kanchipuram................. 39 Ongole........................... 10
49
Dealer Directory
INDEX
Orai................................ 45 Thodupuzha.................. 25
Orchid Ford................... 43 Thrissur.......................... 25
Palakkad........................ 25 Thrissur.......................... 26
Palanpur........................ 17 Tinsukia......................... 12
Panchkula...................... 19 Tirunelveli...................... 40
Panipat.......................... 19 Tirupati........................... 10
Panvel........................... 31 Tirupur........................... 40
Pathankot...................... 35 Tiruvannamalai.............. 40
Patiala........................... 35 Trichy............................. 40
Patna............................. 13 Trivandrum.................... 26
Perimbilavu.................... 25 Tumkur.......................... 23
Pokhara......................... 33 Udaipur.......................... 37
Pollachi.......................... 39 Udupi............................. 23
Pon Bharath Ford.......... 39 United Ford.................... 45
Pondicherry................... 34 Vadodara....................... 18
Port Blair........................ 10 Vapi................................ 17
Pratapgarh..................... 45 Varanasi......................... 46
Prem Ford..................... 45 Vasai.............................. 32
Pune.............................. 31 Vellore........................... 40
Purnea........................... 13 Venus Ford.................... 45
Raibareilly...................... 45 Verna Salcete................ 15
Raigarh.......................... 14 Vijaywada...................... 11
Raipur............................ 13 Vishakapatnam.............. 11
Rajkot............................ 17 Warangal....................... 42
Ranchi........................... 20 Yamunanagar................ 19
Ratlam........................... 27 Yavatmal........................ 32
Ratnagiri........................ 31
Renukoot....................... 46
Rewa............................. 27
Rewari........................... 19
Rohtak........................... 19
Rourkela........................ 34
Sagar............................. 27
Sahibabad..................... 46
Salem............................ 39
Sangli............................ 32
Sangrur.......................... 35
Sarvesh ford.................. 40
Satna............................. 27
Shahdol......................... 28
Shilong.......................... 32
Shimoga........................ 23
Sikar.............................. 37
Silchar........................... 12
Siliguri............................ 48
Sirsa.............................. 19
Sivakasi......................... 40
Sivasagar...................... 12
Solan............................. 20
Solapur.......................... 32
Sriganaganagar............. 37
Srinagar......................... 20
Sultanpur....................... 46
Surat.............................. 17
Suryabala Ford.............. 39
Swarn Ford.................... 44
Tezpur............................ 12
Thane............................ 32
Thanjavur...................... 40
Thiruvallur...................... 40
Thiruvarur...................... 40
50