QUALITY MANAGEMENT - MCQs

1. ___ is primarily about detecting defective output rather than preventing it.
Ans. Quality control

2. ___ is an independent review conducted to compare some aspect of quality performance against a standard.
Ans. Quality Audit

3. These costs are enormous, running at ___ of sales.

Ans. 20%-40%

4. ___ are the outcome from poor quality.

Ans. Failure Costs

5. The ___ should be committed to make changes to maximize the profit within the given time period.
Ans. Management

6. The ___ should suit the current and the future requirements for maximum value from the available data at the
minimum cost.
Ans. COQ Software

7. A ___ on quality cost should be conducted before implementing the Cost of Quality.
Ans. Literature review

8. A ___ should be issued of the categories defining the cost of poor quality.
Ans. Draft

9. ___ is a term used to describe a process of preparing and collecting data.

Ans. Data collection

10. In ___the cost of rectifying one error is estimated and multiplied by the number of errors per year.
Ans. Unit cost data

11. Cost of Quality ("COQ") system is isolated from other ___ systems.
Ans. KPI (Key Performance Indicators)

12. The collection of Cost of Quality ("COQ") data becomes expensive and technical over time. True or False?
Ans. True

13. In addition to cost control, project managers must also give significant concentration to___.
Ans. Monitoring cost schedules

14. Schedule observance and the existing status of a project can also be represented on ___ of a facility.
Ans. Geometric modules

15. On ___ projects, preliminary construction actions are begun even before the facility design is finalized.
Ans. Fast track

16. Work elements signify an element in a ___ medium of activities.

Ans. Two-dimensional

17. For operational quality planning, ___quantifies customer needs and product and process capabilities.
Ans. Measurement

18. Units of measure for product and process performance are usually expressed in ___ terms.
Ans. Technological terms

19. ___is the means used to make the actual measurement.

Ans. Sensors

20. Control subjects for quality are the ___ parameters.

Ans. Critical

21. Status reports enable the company to check the ___ of the auditors’ observations.
Ans. Accuracy

22. The purpose of a quality audit report is to communicate the results of the ___.
Ans. Investigation

23. The ___ of reports can also be improved with a cover letter or executive summary.
Ans. Effectiveness

24. ___ is responsible for taking the corrective action and keeping the client informed about its progress.
Ans. Auditee

25. A ___ is an independent evaluation of a product’s quality to determine its fitness for use and conformance to
specification.
Ans. Product audit

26. Audit results can be summarised to show the ___ of the previous inspection activities.
Ans. Effectiveness

27. Troubleshooting is the process of dealing with ___ problems.

Ans. Sporadic

28. A system is a collection of ___linked to achieve a common purpose.

Ans. Processes or elements

29. ___serves as a liaison between the auditing organisation and auditee management.
Ans. Escort

30. Log sheets are another kind of ___ prepared in advance of an audit.
Ans. Working paper

31. If the ___do not want to see a Quality culture in the organisation then procedures, tools, and database are all
useless.
Ans. Senior management

32. According to the theory (Maslow, 1987), human needs fall into ___ fundamental categories.
Ans. Five

33. According to ___ the modern worker has become lazy, uncooperative.
Ans. Theory X

34. According to theory Y, there has been no change in ___.

Ans. Human nature

35. What is a hidden mechanism of coordination directing each person towards the common goal.
Ans. Corporate culture

36. Corporate culture cannot be changed through changing a ___ or issuing an ___.
Ans. Policy, edict

37. To build a quality organisation, ___high-level skills are needed.

Ans. Three

38. Providing ___at all levels is a starting point to ensure action on quality
Ans. Quality goals and measurements

39. The most important element to motivate action within a company is ___in quality with the evidence to prove it.
Ans. Management leadership

40. The concept of participation is a ___ principle that helps to alter behaviour.
Ans. Age-old

41. A quality product or service is one that matches ___.

Ans. Customers need

42. ___ will decide whether to include or exclude certain product features.
Ans. Designer

43. ___ steps can provide a road map for developing a new or modified product.
Ans. Quality planning

44. The requirements, and the quality, must be built into the ___
Ans. Design specification

45. ___ does not guarantee that the best design or specification is selected
Ans. Standardisation

46. ___ is a general term that means deployment of quality through deployment of quality functions.
Ans. Quality function deployment

47. ___ is the assignment of a product to operate at stress levels under its normal rating
Ans. Derating

48. ___ is the ability of a product, when used under given conditions, to perform satisfactorily when called upon.
Ans. Availability

49. MTTR is the mean time needed to perform repair work assuming that a spare part and ___ are available.
Ans. Technician

50. ___ takes the form of frequency of occurrence of an unsafe event and or injuries per unit of time.
Ans. Hazard frequency

51. ___ become compulsory because of either customer demand or an upper management policy declaration.
Ans. Design reviews
52. ___ is the process of designing a product using all inputs and evaluations simultaneously and early during design
to ensure that internal and external customers‟ needs are met.
Ans. Concurrent Engineering

53. A process design can be reviewed by laying out the overall process in a ___.
Ans. Flow diagram

54. Providing workers in the service sector with the knowledge of what they are supposed to do is essential for ___
Ans. Self-control

55. ___ is a manufacturing process that depends on the use of computerised control systems to run equipment in a
provision where products are manufactured.
Ans. Automated Manufacturing

56. ___is the process of grouping all items manufactured by a company to make out those with sufficient similarity
that common designs or manufacturing plans can be used.
Ans. Group technology

57. Preproduction trials and runs provide the ___ by manufacturing real product
Ans. Final evaluation

58. ___ plays an important role in the new approach of organising the work.
Ans. Team work.

59. ___ should apply only to products and processes that are stabilised and meet specifications and only to workers
who have expressed their competence.
Ans. Self inspection

60. A ___ audit incorporates any activity that can change final product quality
Ans. Process quality

61. The quality measurement is made by having customers fill out the ___
Ans. SERVQUAL

62. All five weighted dimension scores are added to obtain an overall ___ score.
Ans. Weighted service quality

63. The main business concern for manufacturers is ___ and ___.
Ans. Quality improvement, quality control

64. A key element of prevention is the concept of designing the process to be error free through___.
Ans. Error-proofing

65. ___ is becoming the trademark for both products and services.
Ans. Quality

66. ___ is done to locate the particular areas in business that need to be improved.
Ans. Business Excellence Model

67. ___ is attached towards the right hand side in HOQ matrix.
Ans. Planning Matrix
68. In the required changes occur early in the project life cycle so by reducing the changes the production reduces the
warranty costs and product support cost. State True/False
Ans. True

69. In ___ the products which are there in the market are compared with the existing products and are rated
accordingly.
Ans. Quantitive Analysis

70. ___ states that most effect is from relatively few causes.
Ans. Pareto Principle

71. Two sets of corresponding data are plotted in a ___.

Ans. Scatter Diagram

72. ___ Implement the solutions and improvement, plan a review, gather feedback and rework on the review.
Ans. Review

73. Two of the most common essentials of risk are___ and ___
Ans. Cost, Time

74. ___ is an approach where the manager spends most of his or her time handling with the unforeseen issue orders.
Ans. Fire fighting

75. The history of quality analysis, starts from simple ___ to Total Quality Management,
Ans. Inspection, TQM

76. ___ is not limited to the manufacturing sector.

Ans. Quality Analysis

77. ___ is attained when best industry practices are incorporated in all business processes, thus ensuring superiority.
Ans. Maturity

78. ___ includes everything from staffing and production to office flow and analysis of events performed.
Ans. Operational Benchmarking

79. ___ means meeting the requirements of the internal/external customer, consistently by continuous improvement in
the quality of work of all the employees.
Ans. TQM

80. Quality in all spheres of activities must start with ___ within an organisation.
Ans. Quality consciousness

81. ___ is one of the factors responsible for an efficient Quality Management System.
Ans. Monitoring

82. List any three methods of Quality Control.

Ans. Data Tables, Histograms, and Pareto Analysis

83. Quality Control ensures ___.

Ans. Standards

84. ___ involves the examination of a product, service, or process.

Ans. Quality Control
85. Name any three components of a Quality Management System.
Ans. Design, Deployment, and Review

86. ___ is a measurable quantity of output per unit of input.

Ans. Productivity

87. List any two forms of productivity.

Ans. Total productivity, Total factor productivity

88. Identify any two factors determining productivity levels

Ans. Efficiency, Real cost savings

89. ___ Productivity is the ratio of the real value of output to the combined input of labour and capital.
Ans. Multi-factor Productivity

90. ___ is one of the practical ways to describe the measured productivity change.
Ans. Real cost savings
91. The organisation uses Benchmarking as a model for excellence. Sate True/False
Ans. True

92. Quality comes from improvement of process and not from inspection, State True/False
Ans. True

93. ___ focuses on product defect detection through post production inspection.
Ans. Quality Control Phase

94. ___ is the leading form of communication in an organisation. Example - Presentations and discussions
Ans. Downward Communication

95. The last and final element in the entire elements of TQM is ___.
Ans. Recognition

96. A fixation for both internal and external customers and their needs through regular feedback is ___.
Ans. Customer Orientation

97. Measurement and Audit: carefully plans and periodic monitoring systems ensure excellence. State True/False
Ans. True

98. Teams that consist of small groups of skilled employees who share tasks and responsibilities are called ___.
Ans. Natural Work Teams (NWTs)

99. In this ___ a training and communication fall down to achieve management staff assurance throughout the
organisation
Ans. Stage 6 – Launch

100. An important tool to study newly developed designs and concepts under development is ___.
Ans. Design Review