Aguilar - 07 Homework 1 - ARG@QualityServiceManagement PDF

Summary of the News or Case
The tourism sector includes travel agencies and guides. They work at events as well as in cafes,
restaurants, hotels, and nightclubs. The hospitality sector generally faces a particular collection of
health and safety risks and hazards. Most hotels have some, if not all, of these hazards, which should
be identified and addressed to allow staff and guests to work or hang out in a secure environment.
Knowing where the hazards are and addressing them in priority order is necessary to maintain the
safety of jobs and workplaces. That serves as the benchmark for determining what constitutes the
highest level for managing workplace health and safety hazards as well as what is truly hazardous or
unhealthy.
Cause of Hazard
Potential hazards
In one way or another, hazardous materials are used in every hotel. Cleaning products
typically contain these ingredients. Burners, heaters, and other kitchen appliances may
need cleaning for some people.
Hazardous chemicals need to be designated as such.
➢ For the job, use the safest substances you can find.
➢ Wear protective gear when working with dangerous chemicals.
➢ Confirm that Safety Data Sheets for the drugs being used are accessible. These
documents provide information on how dangerous the chemical is and how to be
safe around it.
➢ When not in use, keep chemicals in a safe place.
➢ Keep chemicals away from food and drink containers, and make sure they are
labeled properly.
Collapse and Sliding
Some of the factors that cause collapsing and sliding in bars, lodgings, restaurants, and
other establishments may also exist in other industries. This can be caused by objects on the
floor, wet, sticky, or slippery surfaces, heavy foot traffic, slick shoes, food, and uneven or
damaged floors. However, they are easily avoidable with the right knowledge, instructions,
cleaning techniques, equipment maintenance, and footwear. Everyone, including your team
members, clients, and other people, must be kept secure.
Tools and Equipment
The plant rooms of hotels are frequently where the hazardous "flotsam and jetsam" is kept.
For maintenance personnel or your entire workforce, this might be risky. Heat and moving
machinery parts could be problematic as well. Make sure the guards are positioned properly.
The safety information and usage instructions for the device ought to be nearby.
➢ Verify that every piece of machinery and equipment has a label stating that it is in
excellent working order, and never use anything that is broken.
➢ Make sure gas bottles are chained up and gas fittings are in good condition.
➢ Use the proper knife for the task, cut away from the body, maintain the knife's
sharpness, and carry it properly.
➢ When necessary, put on the appropriate protective clothing, such as mesh gloves or
gauntlets.
On the list are things like heat fatigue, a lack of personal safety, and possibly not being
ready for an emergency. Ultimately, the law requires you to reduce the likelihood that your
employees will encounter these and other workplace risks.
Even though it occasionally costs money to do this, in this case, preventing the problem is
preferable to fixing it.

Assess if the destination or establishment did the right risk management
practice and explain how they managed it.
It is essential that tour operators are aware of how to manage risks in the field. Because
crises can happen at any time, it is essential to have a Risk Management Plan in place that
specifies what to do in one. So that all parties involved in tourism are aware of what the
strategy comprises, it should be developed transparently. To manage a crisis successfully,
mitigation, readiness, response, and recovery are the four essential measures that must be
performed
Provide your comments/suggestions regarding the quality of service provided by
the establishment during the occurrence of the risks or hazards to the affected
customers.
It is essential to monitor all employees, whether they work in an office or on a construction
site. This makes sure that staff members are knowledgeable about their duties and can
easily ask a manager any questions. Without a supervisor present, an employee who is
unclear about how to carry out their responsibilities may "wing it," which could cause an
accident, damage to the property of the company, or require more time to repair mistakes.
Managers should receive training on how to talk to staff members openly.
Poorly trained employee poses a risk not just to themselves but also to their coworkers
and other individuals. Because a person without the proper training could unknowingly
endanger their coworkers and themselves.
No matter how competent your staff members are, you can prevent workplace accidents
by providing them with adequate training. Although it will take a little longer for them to come
to work, you can safeguard your employees from harm and prevent legal action against
you. Additionally, hold frequent refresher training sessions to ensure that staff members are
knowledgeable about new procedures and policies.
Applying a risk management strategy to your operations will allow you to identify
potential hazards and take action to reduce or eliminate them. To put it another way, think
before you act. Accidents do happen at work. Find ways to stop them from happening in
the first place. Before it's too late, learn about the dangers that your employees face.
Instead, be alert for them and take steps to reduce or get rid of them.

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Summary of the News or Case

need cleaning for some people.

Hazardous chemicals need to be designated as such.

➢ Wear protective gear when working with dangerous chemicals.

documents provide information on how dangerous the chemical is and how to be

safe around it.

➢ When not in use, keep chemicals in a safe place.

members, clients, and other people, must be kept secure.

Tools and Equipment

excellent working order, and never use anything that is broken.

sharpness, and carry it properly.

employees will encounter these and other workplace risks.

preferable to fixing it.

practice and explain how they managed it.

strategy comprises, it should be developed transparently. To manage a crisis successfully,

Provide your comments/suggestions regarding the quality of service provided by

It is essential to monitor all employees, whether they work in an office or on a construction

Managers should receive training on how to talk to staff members openly.

endanger their coworkers and themselves.

knowledgeable about new procedures and policies.

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