BSBCMM511 Student Assessment Tasks 12-02-21

STUDENT
ASSESSMENT
TASKS
BSBCMM511 Communicate with influence

BSBCMM511
COMMUNICATE WITH
INFLUENCE
First published 2021
RTO Works
www.rtoworks.com.au
hello@rtoworks.com.au
0452 157 557
© 2021 RTO Works
This resource is copyright. Apart from any fair dealing for the purposes of private study, resea rch, criticism or review
as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as
expressed in the RTO Works License Agreement.
The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and
correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept
responsibility for any loss, injury or damage arising from such information.
While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome
notification of any errors and any suggestions for improvement. Readers are invited to write to us at
hello@rtoworks.com.au.
Business Works is a series of training and assessment resources developed for qualifications within the Business
Services Training Package.
Contents
Introduction 5
Assessment Task 1: Knowledge questions 6
Assessment Task 1: Checklist 9
Assessment Task 2: Project Portfolio 10
Assessment Task 2: Checklist 15
Final results record Error! Bookmark not defined.
Introduction
The assessment tasks for BSBCMM511 Communicate with influence are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills and
knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment for this unit

BSBCMM511 Communicate with influence describes the skills and knowledge required to present
and negotiate persuasively, lead and participate in meetings and make presentations to customers,
clients and other key stakeholders.
For you to be assessed as competent, you must successfully complete two assessment tasks:
• Assessment Task 1: Knowledge questions – You must answer all questions correctly.
• Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.
BSBCMM511 Communicate with influence Assessment Pack | V2.0 | Oct 2021
Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J
| Next Review: Oct 2022 5

Assessment Task 1: Knowledge questions
Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:
• review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.
i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
• where this task should be completed
• the maximum time allowed for completing this assessment task
• whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

Questions
Provide answers to all of the questions below:
1. Explain how tone, structure and style of your communication may impact on others. In your
answer:
• define tone, style and structure as they relate to communication.
• explain how the tone, style and structure impacts others.
• use an example to illustrate your answer.
2. Explain why it is important to maintain confidentiality of information at work, including at least

three examples of information that must be kept confidential.
3. Discuss three ways by which a business can ensure that confidentiality is maintained at work.
4. Explain the key principles of negotiation that should be used in the workplace to ensure that
agreements are reached.
5. Explain the mediation process and at least three key principles that should be taken into
account when mediating at work.
6. Discuss three effective conflict resolution techniques.
7. Discuss key steps to be followed to identify and resolve workplace problems.
8. Outline three effective communication techniques for de-escalation of a difficult situation.
9. Outline effective strategies for cross-cultural communication.
10. Outline at least five important considerations in ensuring that a meeting is structured.
11. Explain at least five considerations to ensure that a meeting is inclusive.
12. Explain how organisational policies and procedures address:
• presenting and negotiating
• leading and participating in meetings
• making presentations
• confidentiality of information.

13. Select an industry and provide examples of media and government
organisations, events and communication channels relevant to an organisation in the chosen
industry. Use the table to complete your answer:
Industry Transport
Media and government organisations (at

least two):
Events (at least two):
Communication channels (at least two):

Assessment Task 1: Checklist
Student’s name:
Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Question 13
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:

Assessment Task 2: Project Portfolio
Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:
• a suitable place to complete activities that replicates a business environment including a

meeting space and computer and internet access
• your learning resources and other information for reference
• Project Portfolio template.
• Simulation Pack (if using the case study).

Ensure that you:
• review the advice to students regarding responding to written tasks in the Business Works
Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.
i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
• where this task should be completed
• how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to choose a scenario in your organisation that requires
you to present information to others and negotiate outcomes.
You will be creating a presentation to present information to two different groups of
people at two separate meetings. One of the groups of people you choose to
communicate to must be appropriate team members.
At these two meetings, you will present your presentation and adapt your
communication to suit the audience at each meeting.
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!
To complete this assessment, you must assume a senior role in your chosen
business. This role should suit a manager or leader in the organisation who
identifies, analyses and acts on information from a variety of sources. This role
should also require initiative and judgement to deal with unpredictable problems
and manage the work of self and others.
It is important that you are able to access enough information for your chosen
business in order to be able to do your assessment. As a minimum this should
include:
• organisational objectives
• relevant policies/procedures that guide communication (e.g. Meeting policy

and procedure)
• a scenario that requires you to present information to and negotiate with two
different groups of people.
Examples of scenarios may include:
• changing the organisational structure and related job roles/descriptions
• introducing a new product range
• legislative changes
• office relocation
• introduction of artificial intelligence or robotic process automation

You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.
2. Preparation
Make sure you are familiar with the organisation you are basing this assessment on
and have read through the necessary background information. For the case study
business, this is all of the documents included in the Simulation Pack. If it’s your
own business or a business where you are working or are familiar with, have your
business or case study (and supporting documentation/evaluation data) approved
by your assessor.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
3. Planning communication
Complete Section 1 of your Project Portfolio. To do this, you need to:
• describe the organisation and its objectives.
• choose and describe a scenario in your organisation that requires you to

present information to others.
• understand organisational and legal requirements
• plan communication.
Make sure you have answered all questions in Section 1. Submit to your assessor
for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 1 of the Project
Portfolio and make sure you attach these when you submit this section.
You will use the work done in this section of the Portfolio to create a presentation
and adapt it for two different audiences.
4. Preparing communication
Complete Section 2 of your Project Portfolio. To do this, you need to:
• prepare a visual/written presentation to communicate your information to your

two chosen audiences. As far as possible, use the same presentation for both
meetings, but adjust them to suit the audience and purpose accordingly.
• prepare any other additional meeting materials (e.g. Agenda, Survey,

Feedback form etc.).
• schedule the meetings.

Make sure you have answered all questions in Section 2. Submit to your assessor
for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 2 of the Project
Portfolio and make sure you attach these when you submit this section.
You will use the work done in this section of the Portfolio to meet separately with
each of your chosen two audiences to present your presentation(s) and negotiate
outcomes.
5. Presenting and negotiating.
Meet separately with each identified group to present your presentation(s) and
negotiate outcomes. Adapt your communication to suit each audience (as planned
in Section 1)
i Each meeting should take 30 minutes.

This meeting may take place with actual people who work for/are associated with
your chosen business. Alternatively, classmates or your assessor may play the role
of one or more team members. This can either be viewed in person by your
assessor or you may like to video record the session for your assessor to watch
later. Your assessor can provide you with more details at this step. Make sure you
follow the instructions above and meet the timeframes allocated. If this session is
not viewed in person by your assessor, you will attach proof of the meeting to
Section 2 of your Project Portfolio.
As you lead each meeting:
• engage and motivate the meeting attendees
• set the meeting objectives (seek consensus from all attendees)
• contribute to discussions using appropriate language, tone, structure and style

(make sure you use active listening and questioning to seek information).
• provide an opportunity for the audience to ask questions (make sure you
answer them clearly and concisely).
• negotiate as planned, establish areas of common ground and compromise

where applicable.
• resolve conflict
• seek feedback after the presentation about the meeting and negotiation (this
may be in any appropriate format e.g. verbally, using an online survey or a
printed questionnaire).
Complete Section 3 of your Project Portfolio. To do this:
• create separate written documents on the outcomes of each meeting (i.e. one
document per meeting).

• distribute your two meeting summary documents to relevant meeting
stakeholders (separately).
• Evaluate your presentations using the feedback received at the meeting,

including what you did well and how you can improve.
6. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.

Assessment Task 2: Checklist
Student’s name:
Completed
successfully? Comments
Did the student: Yes No
Plan for communication by:
• describing the organisation’s

objectives.
• understanding organisational and

legal requirements, including:
o policies and procedures that
relate to communication
o relevant conventions and
protocols for communicating
with team members.
o authority to present information
to others.
o legal and ethical
responsibilities associated with
confidential information
• planning:
o who they will communicate to
o the purpose of communication
o information that must be
communicated
o position to take
o confidential information
o negotiation details including:
− objectives
− position to take
− supporting arguments
− stakeholder needs and

requirements

− potential issues or
problems
o communication details,
including:
− forum (to meet

organisational objectives)
− vocabulary, tone, style,

structure and team
approach.
Prepare communication by:
• preparing a visual/written
presentation to communicate their
information to their two chosen
audiences (adjusting it to suit the
audience and purpose accordingly).
• preparing any other additional

meeting materials (e.g. Agenda,
Survey, Feedback form etc.).
• scheduling the meetings.
Present and negotiate information by:
• meeting with two different groups of

people to present their
presentation(s), including:
o adapting their presentation and
communication to suit the
audience
o engaging with and motivating
the meeting attendees
o setting the meeting objectives
(seeking consensus from all
attendees)
o contributing to discussions
using appropriate language,
tone, structure and style
o providing an opportunity for the
audience to ask questions
o agreeing on terms to adopt and
support their scenario
o negotiating as planned

o resolving conflict
o seeking feedback about their
presentation
o using active listening and
questioning to seek information
and confirm understanding.
• creating a written document on the

outcomes of each meeting
(separate document for each
meeting)
• distributing their two meeting

summary documents to relevant
meeting stakeholders
• evaluating their presentations
• identifying areas for improvement.
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:

Assignment Cover Sheet
Copy and attach with each assessment task as needed. For group/team tasks, attach a separate sheet for each member.
Student ID Batch/Group
Student Name
Unit
Assessment Task - Title/Number Trainer/Assessor
Task Type Individual Group/Team
Date Submitted
Note: Plagiarism/Cheating is a serious offence. If a student is found plagiarising/cheating, it may result in a penalty of
suspension/cancellation of student’s enrolment. In submitting their work, students must be aware of college’s Plagiarism and Academic
Misconduct Policy available in student handbook, college’s website and student administration.
Declaration of Originality:
By submitting this assignment for assessment, I acknowledge and agree that:
▪ This assessment task/work is submitted in accordance with the college’s Plagiarism and Academic Misconduct Policy. I also
understand the serious nature of academic dishonesty (such as plagiarism) and the penalties attached to being found guilty
of committing such offence
▪ No part of this assessment task/work has been copied from any other source without acknowledgement of the source
▪ No part of this assessment task/work has been written by any other person, except to the extent of team and/or group
work as defined in the unit/assessment task
▪ A copy of the original assessment task/work is retained by me and that I may be required to submit the original assignment
to the trainer/assessor upon request
▪ The trainer/assessor may, for the purpose of assessing this assessment task/work:
o Provide a copy of this assignment to another member of the faculty for review and feedback; and/or
o Submit a copy of this assignment to a plagiarism checking service. I acknowledge that a plagiarism checking
service provider may then retain a copy of this assessment task/work on its database for the purpose of future
plagiarism checking
Late submission: Late submission without a prior approval of the trainer/assessor will not be accepted and may delay the assessment
outcome. You may also need to resubmit work as per college’s Reassessment Policy.
I declare that this assessment is my own work.
Student
Date:
signature:
Admin Use Only
Received | Date
Stamp
Comments (if
any)
--------------------------------------------------------------------------------------------------------------------------------
Student to retain this receipt as a proof of submitting Assessment.
Student
Student Name
Number
Course Unit
Assessment Submission
Number date
Student Teacher
Signature Signature


BSBCMM511 Student Assessment Tasks 12-02-21

Uploaded by

Copyright:

Available Formats

BSBCMM511 Student Assessment Tasks 12-02-21

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

BSBCMM511 Student Assessment Tasks 12-02-21

Uploaded by

Copyright:

Available Formats

What is the purpose of the assessment tasks?

What is the purpose of the assessment tasks?

What are the two assessment tasks that need to be completed?

What are the two assessment tasks that need to be completed?

STUDENT

BSBCMM511 Communicate with influence

© 2021 RTO Works

Assessment for this unit

BSBCMM511 Communicate with influence Assessment Pack | V2.0 | Oct 2021

| Next Review: Oct 2022 5

Information for students

• adhere with your RTO’s submission guidelines

• answer all questions completely and correctly

• submit work which is original and, where necessary, properly referenced

• submit a completed cover sheet with your work

• avoid sharing your answers with other students.

• where this task should be completed

• the maximum time allowed for completing this assessment task

• whether or not this task is open-book.

BSBCMM511 Communicate with influence Assessment Pack | V2.0 | Oct 2021

| Next Review: Oct 2022 6

• define tone, style and structure as they relate to communication.

• explain how the tone, style and structure impacts others.

• use an example to illustrate your answer.

2. Explain why it is important to maintain confidentiality of information at work, including at least

6. Discuss three effective conflict resolution techniques.

7. Discuss key steps to be followed to identify and resolve workplace problems.

8. Outline three effective communication techniques for de-escalation of a difficult situation.

9. Outline effective strategies for cross-cultural communication.

11. Explain at least five considerations to ensure that a meeting is inclusive.

12. Explain how organisational policies and procedures address:

• presenting and negotiating

• leading and participating in meetings

BSBCMM511 Communicate with influence Assessment Pack | V2.0 | Oct 2021

| Next Review: Oct 2022 7

Media and government organisations (at

Events (at least two):

Communication channels (at least two):

BSBCMM511 Communicate with influence Assessment Pack | V2.0 | Oct 2021

| Next Review: Oct 2022 8

Did the student provide a Completed

Task outcome:  Satisfactory  Not satisfactory

BSBCMM511 Communicate with influence Assessment Pack | V2.0 | Oct 2021

| Next Review: Oct 2022 9

Information for students

• a suitable place to complete activities that replicates a business environment including a

• your learning resources and other information for reference

• Project Portfolio template.

• Simulation Pack (if using the case study).

• adhere with your RTO’s submission guidelines

• answer all questions completely and correctly

• submit work which is original and, where necessary, properly referenced

• submit a completed cover sheet with your work

• avoid sharing your answers with other students.

• where this task should be completed

• how your assessment should be submitted.

BSBCMM511 Communicate with influence Assessment Pack | V2.0 | Oct 2021

| Next Review: Oct 2022 10

1. Carefully read the following:

• relevant policies/procedures that guide communication (e.g. Meeting policy