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26219B

TecJet™ 50 Plus
Gas Regulation and Metering
Valve / Actuator System

Installation and Operation Manual

Manual 26219B
WARNING
Read this entire manual and all other publications pertaining to the work to be
performed before installing, operating, or servicing this equipment. Practice all
plant and safety instructions and precautions. Failure to follow instructions can
cause personal injury and/or property damage.

The engine, turbine, or other type of prime mover should be equipped with an
overspeed (overtemperature, or overpressure, where applicable) shutdown
device(s), that operates totally independently of the prime mover control device(s)
to protect against runaway or damage to the engine, turbine, or other type of prime
mover with possible personal injury or loss of life should the mechanical-hydraulic
governor(s) or electric control(s), the actuator(s), fuel control(s), the driving
mechanism(s), the linkage(s), or the controlled device(s) fail.

CAUTION
To prevent damage to a control system that uses an alternator or battery-charging
device, make sure the charging device is turned off before disconnecting the
battery from the system.

Electronic controls contain static-sensitive parts. Observe the following


precautions to prevent damage to these parts.
• Discharge body static before handling the control (with power to the control
turned off, contact a grounded surface and maintain contact while handling the
control).
• Avoid all plastic, vinyl, and Styrofoam (except antistatic versions) around
printed circuit boards.
• Do not touch the components or conductors on a printed circuit board with
your hands or with conductive devices.

IMPORTANT DEFINITIONS
WARNING—indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injury.

CAUTION—indicates a potentially hazardous situation which, if not avoided, could


result in damage to equipment.

NOTE—provides other helpful information that does not fall under the warning or
caution categories.

Revisions—Text changes are indicated by a black line alongside the text.

Woodward Governor Company reserves the right to update any portion of this publication at any time. Information
provided by Woodward Governor Company is believed to be correct and reliable. However, no responsibility is
assumed by Woodward Governor Company unless otherwise expressly undertaken.
© Woodward 2003
All Rights Reserved
Manual 26219 TecJet 50 Plus Fuel Metering System

Contents

GENERAL INSTALLATION AND OPERATION NOTES AND WARNINGS ............... III


ELECTROSTATIC DISCHARGE AWARENESS ................................................. IV
CHAPTER 1. GENERAL INFORMATION ........................................................... 1
Introduction.............................................................................................................1
Connections to the TecJet 50 Plus.........................................................................1
CHAPTER 2. INSTALLATION.......................................................................... 2
Introduction.............................................................................................................2
Mounting .................................................................................................................2
Electrical Connections............................................................................................4
Shielded Wiring ......................................................................................................6
Earth Ground ..........................................................................................................6
Supply Voltage .......................................................................................................6
Keyswitch ...............................................................................................................7
PWM Input..............................................................................................................7
CAN ID Inputs.........................................................................................................7
CAN Termination ....................................................................................................8
CAN In ....................................................................................................................8
CAN Out .................................................................................................................8
CAN Shield .............................................................................................................9
4–20 mA Analog Input ............................................................................................9
Status Output..........................................................................................................9
RS-232 Serial Communication Service Port ..........................................................9
CHAPTER 3. DESCRIPTION OF OPERATION ................................................. 10
Configuration ........................................................................................................10
Power-on Procedure ............................................................................................10
Normal Operation .................................................................................................10
Diagnostics ...........................................................................................................11
Run Hours Counter ..............................................................................................11
Position Limiter .....................................................................................................12
General Specifications .........................................................................................12
Environmental...............................................................................................13
Flow Characteristics .....................................................................................14
Regulatory Compliance ................................................................................14
CHAPTER 4. VALVE SIZING ........................................................................ 15
CHAPTER 5. TROUBLESHOOTING ............................................................... 18
CHAPTER 6. SERVICE TOOL INSTALLATION ................................................ 25
TecJet Users Guide..............................................................................................25
CHAPTER 7. MAINTENANCE ....................................................................... 25
CHAPTER 8. SOFTWARE UPGRADE ............................................................ 26

Woodward i
TecJet 50 Plus Fuel Metering System Manual 26219

Contents

CHAPTER 9. SERVICE OPTIONS ..................................................................27


Product Service Options.......................................................................................27
Replacement/Exchange................................................................................27
Flat Rate Repair............................................................................................28
Flat Rate Remanufacture..............................................................................28
Returning Equipment for Repair...........................................................................28
Packing a Control .........................................................................................28
Return Authorization Number .......................................................................29
Replacement Parts ...............................................................................................29
How to Contact Woodward...................................................................................29
Engineering Services............................................................................................30
Technical Assistance............................................................................................31
APPENDIX. APPLICABLE DOCUMENTS ........................................................32

Illustrations and Tables

Figure 2-1. TecJet 50 Plus Outline Drawing ..........................................................3


Figure 2-2. TecJet 50 Plus Valve Wiring Diagram .................................................5
Figure 4-1. Maximum and Minimum Specialty Gas Flow Capacity of TecJet 50
Plus, 50, and 110.............................................................................16
Figure 4-2. Maximum and Minimum Natural Gas Flow Capacity of TecJet 50
Plus, 50, and 110.............................................................................17

ii Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System

General Installation and Operation


Notes and Warnings
The TecJet™ 50 Plus is suitable for use in Class I, Division 2, Groups A, B, C,
and D per CSA for Canada and US, or non-hazardous location only.

The TecJet 50 Plus wiring must be in accordance with North American Class I,
Division 2, or Zone 2 wiring methods as applicable, and in accordance with the
authority having jurisdiction.

Wiring for the TecJet 50 Plus power input must be suitable for at least 85 °C.

Connect ground lug of TecJet 50 Plus to earth ground.

WARNING
Explosion Hazard—Do not connect or disconnect electrical connections
while circuit is live unless the area is known to be non-hazardous.

Explosion Hazard—Substitution of components may impair suitability for


Class I, Division 2 or Zone 2 applications.

AVERTISSEMENT
Risque d'explosion—Ne pas raccorder ni débrancher tannt que l’installation
est sous tension, sauf en cas l’ambiance est decide’ment non dangereuse.

Risque d’explosion—La substitution de composants peut rendre ce matériel


inacceptable pour les emplacements de Classe I, Division 2 ou Zone 2.

CAUTION
Due to the hazardous location listing associated with this product, proper
wire type and wiring practices are critical to operation.

Do not connect any cable grounds to “instrument ground”, “control


ground”, or any non-earth ground system. Make all required electrical
connections based on the wiring diagram per Figure 2-2.

Woodward iii
TecJet 50 Plus Fuel Metering System Manual 26219

Electrostatic Discharge Awareness


All electronic equipment is static-sensitive, some components more than others.
To protect these components from static damage, you must take special
precautions to minimize or eliminate electrostatic discharges.

Follow these precautions when working with or near the control.

1. Before doing maintenance on the electronic control, discharge the static


electricity on your body to ground by touching and holding a grounded metal
object (pipes, cabinets, equipment, etc.).

2. Avoid the build-up of static electricity on your body by not wearing clothing
made of synthetic materials. Wear cotton or cotton-blend materials as much
as possible because these do not store static electric charges as much as
synthetics.

3. Keep plastic, vinyl, and Styrofoam materials (such as plastic or Styrofoam


cups, cup holders, cigarette packages, cellophane wrappers, vinyl books or
folders, plastic bottles, and plastic ash trays) away from the control, the
modules, and the work area as much as possible.

4. Do not remove the printed circuit board (PCB) from the control cabinet
unless absolutely necessary. If you must remove the PCB from the control
cabinet, follow these precautions:

• Do not touch any part of the PCB except the edges.

• Do not touch the electrical conductors, the connectors, or the


components with conductive devices or with your hands.

• When replacing a PCB, keep the new PCB in the plastic antistatic
protective bag it comes in until you are ready to install it. Immediately
after removing the old PCB from the control cabinet, place it in the
antistatic protective bag.

CAUTION
To prevent damage to electronic components caused by improper handling,
read and observe the precautions in Woodward manual 82715, Guide for
Handling and Protection of Electronic Controls, Printed Circuit Boards, and
Modules.

iv Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System

Chapter 1.
General Information

Introduction
The TecJet™ 50 Plus product is an integrated, digitally compensated control
valve and actuator system for regulating and metering the flow of gaseous fuels.
The device is designed to accept a fuel rate demand signal. It also incorporates
feedback sensors that monitor fuel pressure, temperature, and valve pressure
differential. Based on these sensor signals, the device modulates the valve
opening to produce a physical fuel mass flow that matches the flow demand level
within the accuracy specified elsewhere in this manual.

The device is intended to be mounted on or very close to the engine. The


dominant application of this valve is gas fueled reciprocating engines controlled
by an electronic engine control system.

NOTE
Throughout the remainder of the manual, the TecJet 50 Plus valve and
actuator system will be referred to simply as the TecJet 50 Plus.

Connections to the TecJet 50 Plus


The TecJet 50 Plus valve has the following connections to the ECM (Engine
Control Module), and the engine harness:

Earth Ground Provided through ground lug on housing.


Power Input 18–32 Vdc measured at the TecJet 50 Plus.
Key Switch input Contact input to switch the TecJet 50 Plus in and out
of a low-power state.
CAN Bus In Configurable as mass flow demand input.
PWM Configurable as mass flow demand input.
4–20 mA Analog Configurable as mass flow demand input.
CAN ID Inputs TecJet 50 Plus number selection for CAN bus IDs.
CAN Termination Internal CAN termination resistor option.
CAN Bus Out Second set of CAN pins for connecting to the next
CAN device.
Status Output High side switch that changes state during a fault
condition.

The TecJet 50 Plus has available RS-232 connections in the main connector for
program upgrades and service tool interfacing by qualified service personnel.

Woodward 1
TecJet 50 Plus Fuel Metering System Manual 26219

Chapter 2.
Installation

Introduction
WARNINGS
The TecJet™ 50 Plus valve weighs 24 kg (52 lb). In order to prevent injury,
some form of lifting assistance (a lifting strap is recommended) should be
used when handling the TecJet 50 Plus.
The TecJet 50 Plus valve is pressure tested at Woodward. Allowable leakage
is less than 2 sccm or 0.00015 kg/h.
The TecJet 50 Plus valve is NOT equipped with an overboard drain in the
event of gas leakage through its various seals. The valve should therefore
be used in a well ventilated area. A methane detector should be used if the
valve will be used in an enclosed installation.

Be careful when unpacking the TecJet 50 Plus. Check the assembly for signs of
damage, such as bent or dented covers, scratches, and loose or broken parts.
Be especially careful not to rest the TecJet 50 Plus on the valve position pointer
or the actuator electrical connectors. Notify the shipper and Woodward if damage
is found.

If the TecJet 50 Plus is to be painted, appropriate means must be used to mask


the following items/areas:
• All identification and warning labels
• Main electrical connector
• Junction between the valve shaft and the valve housing (this is a dynamic
junction next to the valve position pointer)

Mounting
TecJet 50 Plus orientation and mounting must be designed to reduce the
possibility of fuel contamination. Orientation of the valve should be with the
actuator ±15° relative to horizontal with the sensor module skyward. The axis of
the valve bore can be +90/–15° relative to horizontal, with +90° representing the
outlet of the valve pointing skyward. Installations with a bore axis orientation in
the +15 to +90° range must incorporate means to prevent the buildup of moisture
or other liquids in the fuel train. The valve has an arrow indicating flow direction
cast into the outside of the valve housing. Washers should be placed between
the valve body and any fasteners used. Give consideration to the strength of the
mounting plate in order to support the 24 kg (52 lb) weight of the TecJet 50 Plus.
Refer to the outline drawing in Figure 2-2 for dimensions and details relative to
the valve inlet flange and outlet flange.

For on-engine applications, a suitable bracket must be constructed to brace the


actuator to a secure structure on the engine. See the outline drawing (Figure 2-1)
for the actuator mounting hole and hole-location details. This actuator mounting
configuration should ensure that moment loads are not applied to the actuator,
either through installation or thermal stress that could cause the valve to bind
and lose functionality.

2 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System

Figure 2-1. TecJet 50 Plus Outline Drawing

Woodward 3
TecJet 50 Plus Fuel Metering System Manual 26219
The inlet and outlet piping of the TecJet 50 Plus must be in accordance with
ANSI/ISA-S75.02 to ensure the flow metering accuracy specified elsewhere in
this manual. However, an inlet piping length as short as 6 diameters and an
outlet piping length as short as 2 diameters can typically be used with a
negligible loss in valve metering accuracy.

WARNING
Leak check all gaseous fuel connections. Leaking gaseous fuel can cause
explosion hazards, property damage, or loss of life.

Electrical Connections
The TecJet 50 Plus is electrically connected to the control system (ECM) by the
main connector (Figure 2-2). The engine harness mating connector for the
TecJet 50 Plus is MS3106E24-28S. This mating connector should be torqued per
the value indicated in Figure 2-1.

WARNING
Explosion Hazard—Do not remove covers or connect/disconnect electrical
connectors unless power has been switched off or the area is known to be
non-hazardous.

AVERTISSEMENT
Risque d'explosion—Ne pas enlever les couvercles, ni raccorder /
débrancher les prises électriques, sans vous en assurez auparavant que le
système a bien été mis hors tension; ou que vous vous situez bien dans une
zone non explosive.

CAUTION
Due to the hazardous location listing associated with this product, proper
wire type and wiring practices are critical to operation.

Do not connect any cable grounds to “instrument ground”, “control


ground”, or any non-earth ground system. Make all required electrical
connections based on the wiring diagram in Figure 2-2.

4 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System

From Previous
CAN Device
Y Do Not Connect

}
TecJet 50 V CAN Gnd
Plus
R CAN Hi In
S CAN Lo In
X CAN Shield
T CAN Hi Out
U CAN Lo Out
P
Jumper for CAN Termination To Next CAN

}
Q
Resistor Device
A 4-20mA Analog In +
B 4-20mA Analog In -
C Do Not Connect
D Do Not Connect
K PWM In +
L PWM In -
F Keyswitch
Battery
W Power In+
Z Power In -
E Status Output (Discrete)
Load
J Discrete/RS232 Common
M RS232 Tx
N RS232 Rx
H CAN ID1
G CAN ID2

}
RS232 Serial
Communication

The recommended wire size for W and Z (Power Supply Inputs) is


at least 16AWG. For all other I/O the recommended wire size is
at least 20AWG.

Figure 2-2. TecJet 50 Plus Valve Wiring Diagram

Woodward 5
TecJet 50 Plus Fuel Metering System Manual 26219

Shielded Wiring
All shielded cable must be twisted conductor pairs. Do not attempt to tin (solder)
the braided shield. All signal lines should be shielded to prevent picking up stray
signals from adjacent equipment. Connect the shields to the correct pins on the
driver connector or wiring as specified in the wiring diagram. Do not connect
shields to the actuator ground. Wire exposed beyond the shield should be as
short as possible, not exceeding 50 mm (2 inches). The other end of the shields
must be left open and insulated from any other conductor. DO NOT run shielded
signal wires along with other wires carrying large currents. Where shielded cable
is required, cut the cable to the desired length and prepare the cable as
instructed below:
• Strip the outer insulation from BOTH ENDS, exposing the braided or spiral
wrapped shield. DO NOT CUT THE SHIELD.
• Using a sharp, pointed tool, carefully spread the strands of the shield.
• Pull the inner conductor(s) out of the shield. If the shield is the braided type,
twist it to prevent fraying.
• Remove 6 mm (1/4 inch) of insulation from the inner conductors. The shield
must be considered as a separate circuit when wiring the system. The
shield must be carried through connectors without interruption.

Installations with severe electromagnetic interference (EMI) may require


additional shielding precautions. Contact Woodward for more information.

Failure to provide shielding can produce future conditions which are difficult to
diagnose. Proper shielding at the time of installation is required to ensure
satisfactory operation of the TecJet 50 Plus Gas Metering System.

Earth Ground
Ground Lug = Earth Ground

In order to ensure CE compliance, the connection to the earth ground needs to


meet the following requirements. First, the connection must be less than 183 cm
(6 ft) in length. Second, the wire that is used must be at least 3.3 mm² (12 AWG)
in size.

Supply Voltage
W = Power-In (+)
Z = Power-In (–)

The supply voltage during normal operation must be 18 to 32 V, measured at the


TecJet 50 Plus connector. Steady state input current can reach 2.0 A, and
transient input current may reach up to 5.0 A. The recommended power supply
cable size is at least 1.3 mm² or 16 AWG. The power supply wiring must be
fused outside of the valve. The recommended fuse is a 6 A fast blow fuse.

Recommended maximum wire length from power source to TecJet 50 Plus valve
based on an 18 V Power Supply: 16 AWG (1.3 mm²)—12 m (39 ft*)

*Rated transient torque may not be achievable with an 18 V power supply. Listed
lengths will provide at least 75% of rated transient torque.

Recommended maximum wire length from power source to TecJet 50 Plus valve
based on a 24V Power Supply: 16 AWG (1.3 mm²)—51 m (167 ft)

6 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System

Keyswitch
F = Keyswitch

The keyswitch is not active in all TecJet configurations. The keyswitch is used to
switch the TecJet 50 Plus in and out of a low power state (less than 200 mA
input current). A high signal (connected to supply [+]) will allow the valve to
operate in a normal mode, and a low signal (connected to supply [–] or open
connection) will force the valve to a minimum position (if possible) and then into a
low power state. When the key switch input goes low, the valve will disable the
driver circuitry after the software has gone through a shutdown procedure.

PWM Input
K = PWM input (+)
L = PWM input (–)

The PWM input is configurable as the mass flow demand input. The PWM Input
is designed to be used with a push-pull type driver.

Input Magnitude: 7–32 V differential input


Input Impedance: 40 kΩ
Input Type: Single-ended, ground referenced
Frequency Range: 80–1100 Hz
Isolation: none
Resolution: 12 bits
Accuracy: 1.5% of full scale @ 25 °C
Temperature Drift: 300ppm/°C
Input Common Mode Range: At least ±50 V
Safe Input Common
Mode Voltage: At least ±50 V

CAN ID Inputs
H = CAN ID 1
G = CAN ID 2
J = Discrete/RS232 Common

The CAN ID inputs are used to select which CAN identifiers will be used on the
CAN bus. With no programming tools, the customer can select from the four pre-
programmed CAN IDs through a hard-wired code in the engine harness. This is
especially important where more than one TecJet 50 Plus is used on an engine.
If one TecJet 50 Plus valve is replaced with another, the new valve will read the
correct ID number from the engine harness connector. See the table below for
the code definition.

TecJet 50 Plus CAN ID CAN ID1 CAN ID2


“TecJet 1” Battery + or Open Battery + or Open
“TecJet 2” Discrete Common Battery + or Open
“TecJet 3” Battery + or Open Discrete Common
“TecJet 4” Discrete Common Discrete Common

Woodward 7
TecJet 50 Plus Fuel Metering System Manual 26219

CAN Termination
P = Termination resistor
Q = Termination resistor

The internal termination resistor (120 Ω) is used to terminate the CAN bus.
According to the CAN specification, every CAN bus must be terminated at both
ends of the bus. If a TecJet 50 Plus valve is connected to the far end of the bus,
this termination resistor can be used. If termination is needed, connect a link
between pins P and Q. This link should be as short as possible. If no termination
resistor is needed, leave pins P and Q unconnected.

WARNING
If the internal termination is used, other devices on the CAN bus may not
operate properly when the TecJet 50 Plus valve is disconnected from the
bus. An external termination resistor should be used if there are other
devices on the CAN bus that must not lose communication when the TecJet
50 Plus valve is disconnected.

CAN In
R = CAN high in
S = CAN low in
V = CAN GND

Pins R, S, and V are the CAN communication wires. Make sure that the correct
cable is used for connection to the CAN terminals (SAE J1939/11).

Voltage Level: 5V
Isolation: 1000 Vrms (optically decoupled)
Type: The TecJet 50 Plus valve supports CAN 2.0B.
Baud Rate: Configurable from 250 K to 1 Meg

CAN Out
T = CAN high out
U = CAN low out
V = CAN GND

The CAN output pins are internally connected to the CAN input pins. They are
provided for linking more then one TecJet 50 Plus to the CAN bus without the
need for junction boxes or doubled terminations to connector pins. For example,
the CAN bus from the control may be connected to the input pins, and the output
pins are connected to the second TecJet 50 Plus input pins.

WARNING
If a second device is connected to the CAN output pins, this device will lose
communication if the TecJet 50 Plus valve is disconnected.

8 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System

CAN Shield
X = CAN Shield

The CAN Shield can by used to terminate the shield of the CAN wiring. Internally,
this pin is connected to the TecJet 50 Plus case through a capacitor.

4–20 mA Analog Input


A = 4–20 mA Analog Input (+)
B = 4–20 mA Analog Input (–)

The 4–20 mA Analog Input is configurable as the mass flow demand input like
the PWM input.

Input Impedance: 225 Ω


Input Type: 4–20 mA differential
Max Input Current: 25 mA ±2%
Input Common Mode Range: At least ±50 V
Common Mode Rejection Ratio: -60 dB minimum
Safe Input Common
Mode Voltage: At least ±200 V
Accuracy: ±1.5% of full scale @ 25 °C
Temperature Drift: 300ppm/°C

Status Output
E = Status Output
J = Discrete/RS-232 Common

The status output indicates whether the TecJet 50 Plus valve is operating
correctly. It will be "on" when the valve is operating normally and "off" when any
warnings or errors are active. The Status Output is a high-side switch: it will be
actively driven to Battery (+) when "on" and pulled to Battery (–) through a
resistor when "off".

Output Type: High Side Discrete Output Driver


Drive Current: 500 mA max (w/ 24 V supply and 48 Ω load)
Load Range: 48 Ω to 100 kΩ

RS-232 Serial Communication Service Port


M = RS-232 TX
N = RS-232 RX
J = Discrete/RS-232 Common

The access to the service port will be provided through the main connector. The
RS-232 communications will be provided for the purposes of configuring and
servicing the TecJet 50 Plus valve.

Isolation: None
Baud Rate: 38.4 Kbaud

Woodward 9
TecJet 50 Plus Fuel Metering System Manual 26219

Chapter 3.
Description of Operation

WARNINGS
Due to typical noise levels in engine environments, hearing protection
should be worn when working on or around the TecJet™ 50 Plus.

Burn Hazard—The surface of this product can become hot enough or cold
enough to be a hazard. Use protective gear for product handling in these
circumstances. Temperature ratings are included in the specification section
of this manual.

CAUTION
Explosion Hazard—External fire protection is not provided in the scope of
this product. It is the responsibility of the user to satisfy any applicable
requirements for their system.

Configuration
The valve can be configured to accept a flow demand from the analog input, the
PWM input, or the CAN port. The configuration also includes user adjustable
warning limits, and default values for failed sensor backup modes. The
configuration can be viewed or changed using the TecJet Service Tool. See
Chapter 6 for information on installing the service tool.

Power-on Procedure
When power is applied to the valve, it performs a diagnostic check. If there are
no problems detected, the actuator is enabled with 0.56 Nxm (0.41 lb-ft) of
torque, and the valve closes. If the flow demand source is configured for EGS
CAN or Jenbacher CAN, the valve reads the CAN ID input pins and begins
sending diagnostic information on the CAN link. If a problem is detected, the
valve will not operate and the status output will indicate a fault.

The TecJet 50 Plus is typically continuously connected to the supply voltage. If


the flow demand source is configured to Jenbacher CAN, the key switch has no
effect. If the flow demand source is configured for anything else, the key switch
input must be connected to a high signal (supply [+]) for the valve to operate.
When the key switch is off, the valve closes, if possible, and the actuator that
positions the valve is disabled to minimize the amount of current drawn from the
battery.

Normal Operation
If a valid flow demand is present, the valve begins normal operation. The TecJet
50 Plus calculates the area needed to provide the requested flow. This area is
calculated using the delta pressure (inlet to outlet pressure differential), the
absolute inlet fuel gas pressure, the fuel gas temperature, the fuel gas ratio of
specific heats (K), the fuel gas density, and the calibration information stored in
the valve. The actuator positions the valve to achieve the calculated area
requirement.

10 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System

Diagnostics
WARNING
The TecJet 50 Plus may not return to minimum fuel for all faults. The engine,
turbine, or other type of prime mover should be equipped with an overspeed,
misfire, detonation detection shutdown device(s), that operate totally
independently of the prime mover control device(s) to protect against
runaway or damage to the engine, turbine, or other type of prime mover with
possible personal injury or loss of life should the TecJet 50 Plus system fail.
An independent fuel shutoff device should also be used to shut off fuel flow
in case the TecJet 50 Plus system fails.

The valve continuously performs a variety of diagnostic checks. Diagnostic


events are classified as warnings, errors or status indications. The status output
indicates the overall status of the valve. For more detailed information and a
complete list of the diagnostics, see the User Guide in the TecJet Service Tool. A
brief summary follows:

Warnings:
A warning indicates a condition that may require an operator’s attention or
intervention. For example, the valve may be operating in conditions that are
outside its specification range, or a failure has occurred for which there is a back-
up mode of operation, possibly with reduced accuracy or performance. If any
warnings are active, the status output is “off”.

Errors:
An error indicates a problem that prevents the valve from operating. The valve
closes, if possible, and remains inoperable until power is cycled. If the error
persists, the valve requires service. If any errors are active, the status output is
“off”.

Status indications:
The valve provides the following status indications:
• Zero flow detected—The flow demand is not present or is not valid. The
valve is closed and the status output is “off”.
• Zero pressure detected—The pressure across the valve is essentially
zero, so no flow can occur. The valve is closed and the status output is “off”.
• Flow not reached—The valve cannot achieve the demanded flow given the
present operating conditions (fuel gas temperature and pressure, delta
pressure, gas K and density). The status output is “off”.
• Overall status OK—There are no errors or warnings, and the Flow not
detected, Zero flow detected, and Flow not reached status indications are
not true. The status output is “on”.

See Chapter 5 (Troubleshooting) for more information on non-normal operation.

Run Hours Counter


The valve maintains a running hours counter that can be viewed or reset with the
service tool. Running hours do not accumulate when the “Flow not detected”
status indication is true.

Woodward 11
TecJet 50 Plus Fuel Metering System Manual 26219

Position Limiter
After the TecJet 50 Plus is powered up and receives a flow command, the valve
remains in a closed position until the delta-p sensor senses a non-zero valve
delta-p. This non-zero delta-p is established when the fuel source is turned on.
Once the non-zero valve delta-p is sensed, the valve is positioned according to
an interpolated value from the position limiter table. This table contains three
position vs flow command points. By limiting the valve position as the fuel
pressure is established, the delta-p required for the TecJet 50 Plus to begin
metering fuel is obtained at a lower fuel flow rate. This function ensures that
adequate delta-p will be created, even with a substantially drooping fuel source,
to allow the TecJet 50 Plus to begin metering fuel.

Here is an example. During start-up, if the valve is operating under very low
differential pressure, and the valve indicates a "flow not reached" condition, but
the valve position is less than 1.2 radians, then the valve position is being limited
by the table values as indicated above. This situation can generally be resolved
by increasing the differential pressure across the valve by increasing the valve
pre-pressure.

NOTE
After any pressure adjustments, ensure during normal operation that pre-
pressure and differential pressure are operating within the ranges specified
in the General Specifications section of this manual.

General Specifications
Electrical Input Characteristics
Input Voltage Range: 18–32 Vdc
Maximum Steady State
Input Current: 2A
Maximum Transient
Input Current: 5A

Mechanical Characteristics
Valve Geometric Area: 1355 mm² (2.1 in²)
See section on valve sizing for detailed
information.

Weight: 24 kg (52 lb)

Mounting: See installation drawings

Fuel connections
Filter Requirements: less than 50.0 µm
See outline drawing for additional details.

Dynamics
Position Response: –3 db at > 7 Hz, with 1400%/second slew rate
limit, 2 ms dead time. Overshoot < 1%
Demanded Flow Response: Same as position loop response with addition of
3 ms flow loop update rate
Pressure Change Rejection: Same as demanded flow response with addition
of 10 ms lag on P1 measurement, 100 ms lag on
delta pressure

12 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System
Environmental
Fuel Type
The TecJet 50 Plus operates on gases ranging from pipeline quality natural gas
to specialty gas (such as landfill, digester, or other biogases). Proper application
of the valve for fuel flow, FGP, energy content, etc., is the responsibility of the
OEM. The fuel gas flowing through the valve can consist of the following
compounds with limits if they apply:
Component Specification
Gaseous hydrocarbons
(methane, ethane, propane, etc.): No limit
Carbon monoxide: No limit
Carbon dioxide: No limit
Hydrogen: <10%
Oxygen: No limit
Nitrogen: No limit
Sulfur compounds
including hydrogen sulfide: < 500 mg/10 kWh
(< 2000 mg/10 kWh)
Chlorine and fluorine compounds
typically chlorofluorocarbons: < 100 mg/10 kWh
(< 400 mg/10 kWh)
Silicon: < 5 mg/10 kWh
(< 20 mg/10 kWh)
Ammonia: < 50 mg/10 kWh
Oil or hydrocarbons in liquid
(mist form): < 5 mg/10 kWh
Fine particulates, including silicon
(less than 1.0 µm): < 3 mg/10 kWh

Overall the gas SG should be between 0.4 to 2.0 and energy content between 1
and 9.5 kWh/nm³. The values in ( ) are allowed, but may result in reduced valve
life.

Pressures
Inlet fuel gas pressure (FGP) should normally be between 50 and 345 mbar
gauge. The valve is sized to provide rated flow specified in this specification for
operation from 0 to 1500 m. Above this altitude the flow capacity will be reduced
with decreasing absolute FGP. The Inlet FGP sensor will compensate for
barometric pressure to 3000 m. Pressures below 50 mbar are allowed at high
load operation assuming that the gas differential pressure requirements are still
met.

Fuel gas differential pressure (delta-p) should be between 70 and 345 mbar.
delta-p below this range is allowed during cranking and idle conditions, but
accuracy of the valve will be reduced. For delta-p above 275 mbar, flow accuracy
will also decrease. Refer to the Accuracy section later in this chapter for further
details.

Minimum proof pressure for the TecJet 50 Plus is 0.52 bar gauge. Minimum burst
pressure for the TecJet 50 Plus is 1.72 bar gauge.

Temperature
The following are the temperature specifications for the TecJet 50 Plus:
• Steady State Case Temperature: –20 to +90 °C (–4 to +194 °F)
• Stead State Ambient Temperature: –20 to +85 °C (–4 to 185 °F)*
• Long Term Storage Temperature: –40 to +40 °C (–40 to +104 °F)**
• Short Term Storage Temperature: –40 to +105 °C (–40 to +221 °F) **
• Fuel Gas Inlet Temperature: 0 to 65 °C (32 to 149 °F)
Woodward 13
TecJet 50 Plus Fuel Metering System Manual 26219
* The actuator case temperature is limited to 95 °C (203 °F). If the actuator is
running under high steady-state load continuously, then the ambient temperature
should be limited to 75 °C (167 °F).
** The unit is un-powered during storage temperature.

Vibration and Shock


Random Vibration: Exceeds WGC RV2, 10–2000 Hz @ 0.1 G²/Hz (12.8
Grms)
Shock: Per US MIL-STD-810C, Method 516.2, Procedure 1,
(40 g)

Flow Characteristics
Accuracy
The TecJet 50 Plus meters fuel accurately such that the engine starts
consistently and accelerates smoothly to idle speed. The required fuel delivery
up to 7% of valve maximum rated mass flow is within ±20% of the mass flow
demand. Throughout the load range, from idle to 100% load, the TecJet 50 Plus
regulates the fuel delivery accurately relative to the fuel flow demand in order to
reduce combustion emissions and protect the engine against detonation. The
accuracy is within ±10% of the mass flow demand from >7% to 25% of valve
maximum rated mass flow and within ±6% of the mass flow demand above 25%
of valve maximum rated mass flow.

For delta-p above 275 mbar, an additional 1.5%, 1%, and 0.5%, respectively,
should be added to the accuracy values stated above.

Regulatory Compliance
European Compliance for CE Marking
EMC Directive: Certified to 89/336/EEC COUNCIL DIRECTIVE
of 03 May 1989 on the approximation of the laws
of the Member States relating to electromagnetic
compatibility.

Other European Compliance


Compliance with the following European Directives or Standards does not qualify
this product for application of the CE marking:

Machinery Directive: Compliance as a component with 98/37/EC


COUNCIL DIRECTIVE of 23 July 1998 on the
approximation of the laws of the Member States
relating to machinery.

Pressure Equipment Directive: Exempt per Clause 4.

North American Compliance


CSA: CSA Certified for Class I, Division 2, Groups A,
B, C, D, T3 at 85 °C ambient for use in Canada
and the United States
Certificate 1167451

This product is certified as a component for use in other equipment. The final
combination is subject to acceptance by CSA International or local inspection.

14 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System

Chapter 4.
Valve Sizing

Figures 4-1 and 4-2 show the maximum and minimum amounts of gas that the
TecJet™ 50 Plus will flow as a function of pressure differential in kPa(d). Figure
4-1 indicates flow values for specialty gas, while Figure 4-2 indicates flow values
for natural gas. Plots for the TecJet 110 and the TecJet 50 are also shown for
comparison purposes.

Comparing the TecJet 50 Plus vs Application Maximum Flow Rate


Choose the correct graph depending on your application flow media. Determine
the maximum flow rate for your application in a metric mass flow rate (kg/h).
Increase this value by 15% to ensure that the TecJet 50 Plus will handle the
maximum flow requirement under all conditions. Find this increased flow value
on the left-side Y-axis of the graph. Next, determine the approximate valve
pressure drop at the actual maximum flow for your application. Locate this value
on the X-axis of the graph. Metric [kPa(d)] units are provided. Note that the
graphs assume the application outlet pressure is at sea level atmospheric
pressure. Take the increased flow rate value and the pressure drop value, and
determine where they cross on the graph. This is the maximum flow operating
point for your application. This point should fall below the maximum flow plot for
the TecJet 50 Plus.

Comparing the TecJet 50 Plus vs Application Minimum Flow Rate


Choose the correct graph depending on your application flow media. Determine
the minimum flow rate for your application in a metric mass flow rate (kg/h).
Reduced this value by 10% to ensure that the TecJet 50 Plus will handle the
minimum flow requirement under all conditions. Find this reduced flow value on
the right-side Y-axis of the graph. Next, determine the approximate valve
pressure drop at the actual minimum flow for your application. Locate this value
on the X-axis of the graph. Metric [kPa(d)] units are provided. Note that the
graphs assume the application outlet pressure is at sea level atmospheric
pressure. Take the reduced flow rate value and the pressure drop value, and
determine where they cross on the graph. This is the minimum flow operating
point for your application. This point should fall above the minimum flow plot for
the TecJet 50 Plus.

Woodward 15
TecJet 50 Plus Fuel Metering System Manual 26219

Figure 4-1. Maximum and Minimum Specialty Gas Flow Capacity of TecJet 50
Plus, 50, and 110

16 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System

Figure 4-2. Maximum and Minimum Natural Gas Flow Capacity of TecJet 50
Plus, 50, and 110

Woodward 17
TecJet 50 Plus Fuel Metering System Manual 26219

Chapter 5.
Troubleshooting

The tables in this chapter refer to status indications, warnings, and errors that
can be viewed on the service tool. See Chapter 6 for information on installing the
service tool.

WARNING
The actions described may not be appropriate for all situations. The operator
should verify that any actions taken while troubleshooting will not take
equipment outside of specification, and will not damage property or result in
dangerous situations. Also check with the local safety authority.

STATUS INDICATIONS
Status Description Possible Cause Possible Actions
Flow Not The Flow demand is Inlet Gas pressure and/or Check if the filters, valve(s)
Reached greater than the the pressure across the and other restrictions
maximum flow valve too low, excessive upstream of the TecJet 50
possible for the pressure drop in fuel Plus valve are clean and
present conditions. system. operating correctly.

Inlet gas pressure and/or Adjust the inlet gas


the pressure across the pressure to the correct
valve is too low, pressure value.
regulator problem.

Gas properties do not Verify the configured


match used gas (Analog or PWM flow
parameters demand) or received (EGS
CAN or Jenbacher CAN
flow demand) gas
parameters

The wrong size TecJet Check the valve sizing for


has been chosen for this this engine.
application.
Zero Pressure The differential Engine is not running, fuel Status indication, no action
Detected pressure across the pressure is not present at required.
valve is less than 6 the valve inlet.
mbar.
Excessive pressure drop Check if the filters, valve(s)
in fuel system. and other restrictions
upstream of the TecJet 50
Plus valve are clean and
operating correctly.

Pressure regulator Adjust the inlet gas


problem. pressure to the correct
value.

18 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System
STATUS INDICATIONS
Status Description Possible Cause Possible Actions
Zero Flow If the CAN Flow ECM is requesting zero Status indication, no action
Detected Demand Failed flow. required.
(Flow demand warning is not active,
source is the received value is
Jenbacher CAN zero. If the CAN Flow
or EGS) Demand Failed
warning is active, the
time between flow
demand messages
exceeds the CAN
flow demand timeout
value. See the CAN
Flow Demand Failed
entry in the warnings
section.
Zero Flow If the PWM flow ECM is requesting zero Status indication, no action
Detected demand high/low flow. required.
(Flow demand warnings are not
source is PWM) active, the flow
demand is zero. If the
PWM Flow Demand
High or PWM Flow
Demand Low warning
is active, the flow
demand is out of
range. See the
corresponding entries
in the warnings
section.
Zero Flow If the Analog Flow ECM is requesting zero Status indication, no action
Detected Demand Low/High flow. required.
(Flow demand warnings are not
source is Analog active, the flow
4-20) demand is zero. If the
Analog Flow Demand
Low or Analog Flow
Demand High
warning is active, the
flow demand is out of
range. See the
corresponding entries
in the warnings
section.

Woodward 19
TecJet 50 Plus Fuel Metering System Manual 26219

WARNINGS
Warning Description Possible Cause Possible Actions
Analog Flow The analog flow Analog input wiring Check the analog input
Demand High demand exceeds the problem. wiring for shorts, open
analog flow demand connections and
maximum fail limit. intermitted contacts.

Analog input current is out Ensure that the analog


of range. input signal is within the
configured range. The
service tool displays the
analog input current and
the range limits.
Analog Flow The analog flow Analog input wiring Check the analog input
Demand Low demand is below the problem. wiring for shorts, open
analog flow demand connections and
minimum fail limit. intermitted contacts.

Analog input current is out Ensure that the analog


of range. input signal is within the
configured range. The
service tool displays the
analog input current and
the range limits.
CAN Flow The CAN flow Incorrect TecJet Number. Check the CAN ID inputs
Demand Failed demand is not being to the valve.
received. The time
between messages ECM is not sending Qgn Verify that the ECM is
must be less than the messages, or is not powered up and sending
CAN flow demand sending to the correct valid Qgn messages, and
timeout value. TecJet number. that the correct TecJet ID
numbers are selected.

CAN termination problem. Check if the CAN bus has


the right termination
resistor connected at both
ends of the bus.

CAN wiring problem. Check the CAN wiring for


shorts, open connections,
interchanged connections,
and intermittent contacts.

CAN noise problem. Verify that the CAN wiring


is installed according to the
installation instruction

CAN bus incompatibility Verify ECM CAN bus


with ECM, e.g., baud rate. compatibility.

CAN traffic overload. Verify that there is not


excessive CAN traffic that
has higher priority than the
TecJet 50 Plus flow
demand message.

20 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System
WARNINGS
Warning Description Possible Cause Possible Actions
Coil Current There is an internal Internal fault. Replace valve.
High problem with either
the torque motor that
operates the
valve or with the
electronics used to
control the torque
motor. Depending on
the problem, the
valve is either unable
to operate properly or
is unable to achieve
full performance.
Coil Current Low There is an internal Internal fault. Replace valve.
problem with either
the torque motor that
operates the valve or
with the electronics
used to control the
torque motor.
Depending on the
problem, the valve is
either unable to
operate properly or is
unable to achieve full
performance.
Delta P High The Delta Pressure Warning threshold Configure warning
value exceeds the improperly configured. threshold for value
delta pressure high appropriate to the
warning threshold. application.

Pressure regulator Adjust pressure regulator.


adjusted too high.
Delta P Low The Delta Pressure Warning threshold Configure warning
value is below the improperly configured. threshold for value
delta pressure low appropriate to the
warning threshold. application.

Valve is installed Verify that gas flow is in the


backwards. direction of the arrow on
the valve.
Electrical The valve internal Valve ambient Reduce ambient
Temperature temperature has risen temperature is too high. temperature.
High too high to allow full-
power operation. The Internal fault. Replace the valve.
torque available to
move the valve is
reduced and the
valve may not meet
specified
performance levels.
Electronics The internal Internal fault. Replace the valve.
Temperature electronics
High temperature sensor
has failed to a high
value. The valve may
not reach specified
performance.

Woodward 21
TecJet 50 Plus Fuel Metering System Manual 26219
WARNINGS
Warning Description Possible Cause Possible Actions
Electronics The internal Internal fault. Replace the valve.
Temperature electronics
Low temperature sensor
has failed to a low
value. The valve may
not reach specified
performance.
Fuel Gas The Fuel Gas Warning threshold Configure warning
Pressure High Pressure value improperly configured. threshold for value
exceeds the fuel gas appropriate to the
pressure high application.
warning threshold.
Pressure regulator Adjust pressure regulator.
adjusted too high.

Faulty or slow pressure Verify proper pressure


regulator. regulator operation.
Fuel Gas The Fuel Gas Warning threshold Configure warning
Pressure Low Pressure value is improperly configured. threshold for value
below the fuel gas appropriate to the
pressure low warning application and the
threshold. elevation of the site.

Improper engine Verify proper engine


shutdown sequence. shutdown sequence.
Fuel Gas The Fuel Gas Internal fault. Replace valve.
Pressure Sensor Pressure sensor has
High failed to a high value.
The fuel gas pressure
value is derived from
the default
downstream pressure
table instead.
Fuel Gas The Fuel Gas Internal fault. Replace valve.
Pressure Sensor Pressure sensor has
Low failed to a low value.
The fuel gas pressure
value is derived from
the default
downstream pressure
table instead.
Fuel Gas The Fuel Gas Warning threshold Configure warning
Temperature Temperature value improperly configured. threshold for value
High exceeds the fuel gas appropriate to the
temperature high application.
warning threshold.
Fuel temperature is above Correct fuel temperature
warning threshold. problem.
Fuel Gas The Fuel Gas Warning threshold Configure warning
Temperature Temperature value is improperly configured. threshold for value
Low below the fuel gas appropriate to the
temperature low application.
warning threshold.
Fuel temperature is below Correct fuel temperature
warning threshold. problem.
Fuel Gas The Fuel Gas Internal fault. Replace valve.
Temperature Temperature sensor
Sensor High has failed to a high
value and the default
fuel gas temperature
is being used instead.

22 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System
WARNINGS
Warning Description Possible Cause Possible Actions
Fuel Gas The Fuel Gas Internal fault. Replace valve.
Temperature Temperature sensor
Sensor Low has failed to a low
value and the default
fuel gas temperature
is being used instead.
Input Voltage The battery voltage Faulty battery or supply. Check battery or supply for
High seen by the valve is correct operation.
above the limit
specified in the Faulty or no battery Check battery charger for
manual. charger. correct operation.

Improper wiring. Check wiring for correct


size, length, contacts,
fuses.
Input Voltage The battery voltage Faulty battery or supply. Check battery or supply for
Low seen by the valve is correct operation.
below the limit
specified in the Faulty or no battery Check battery charger for
manual. charger. correct operation.

Improper wiring. Check wiring for correct


size, length, contacts,
fuses.
PWM Flow The PWM flow PWM wiring problem. Check the PWM input
Demand High demand exceeds the wiring for shorts, open
PWM flow demand connections and
maximum duty cycle intermitted contacts.
fail limit.
PWM frequency is out of Verify that the PWM
range. frequency from the ECM is
within specified limits.

PWM duty cycle is out of Ensure that the PWM


range. signal is within the
configured range. The
service tool displays the
PWM frequency, duty
cycle, and range limits.
PWM Flow The PWM flow PWM wiring problem. Check the PWM input
Demand Low demand is below the wiring for shorts, open
PWM flow demand connections and
minimum duty cycle intermitted contacts.
fail limit.
PWM frequency is out of Verify that the PWM
range. frequency from the ECM is
within specified limits.

PWM duty cycle is out of Ensure that the PWM


range. signal is within the
configured range. The
service tool displays the
PWM frequency, duty
cycle, and range limits.

Woodward 23
TecJet 50 Plus Fuel Metering System Manual 26219

ERRORS
When an error occurs, the valve closes, if possible. It
will not attempt to operate again until power to the
valve is cycled. If the error persists, the valve must
be replaced.
Error Description
Shutdown One or more of the errors
below is active.
Internal Error The valve has detected an
internal error that prevents it
from operating.
Delta P Sensor The delta P sensor has failed
High to a high value.
Delta P Sensor The delta P sensor has failed
Low to a low value.
Position Sensor The position sensor has failed
High to a high value.
Position Sensor The position sensor has failed
Low to a low value.
Position Error The actuator was not able to
position the valve properly.

24 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System

Chapter 6.
Service Tool Installation

Detailed information on the TecJet™ 50 Plus is contained in the TecJet Service


Tool, which can be found on the web at: www.woodward.com/ic/software.
Select software product “TecJet Tools”. Follow the installation instructions given
on that page.

TecJet Users Guide


After the service tool has been installed, from the Windows Start menu, select
Programs, then Woodward, then TecJet Service Tool, then select TecJet
Service Tool. Once the service tool has started, select Help from the menu, and
then select User's Guide. The User Guide describes how to configure the valve,
and how to monitor operation using the service tool.

Chapter 7.
Maintenance

Periodic cleaning may be performed. A petrochemical solvent is recommended


to clean (wash and brush) the valve. High pressure power washing is not
recommended. When cleaning the metering element and the inside of the valve
body, do not use sharp objects that may scrape or dent the metering element, as
this could degrade the accuracy of the valve. Make sure that the power is
disconnected before removing the TecJet™ 50 Plus main connector.

There are no components of the TecJet 50 Plus that are replaceable or


serviceable.

Woodward 25
TecJet 50 Plus Fuel Metering System Manual 26219

Chapter 8.
Software Upgrade

The TecJet™ 50 Plus software can be updated by loading a new program


through the service port on the TecJet 50 Plus. Access to the service port is
provided through the main connector. The RS-232 communications is provided
for the purposes of configuring and servicing the TecJet 50 Plus valve. Refer to
Figure 2-2 and the RS-232 Serial Communication Service Port section of this
manual.

WARNING
Explosion Hazard—Do not remove covers or connect/disconnect electrical
connectors unless power has been switched off or the area is known to be
non-hazardous.

AVERTISSEMENT
Risque d'explosion—Ne pas enlever les couvercles, ni raccorder /
débrancher les prises électriques, sans vous en assurez auparavant que le
système a bien été mis hors tension; ou que vous vous situez bien dans une
zone non explosive.

CAUTION
An unsafe condition could occur with improper use of these software tools.
Only trained personnel should have access to these tools.

Ensure that the engine is shut down before downloading new software.

Load the ServLink and Watch Window software on the computer. Follow the
procedure supplied with the software.

Activate the ServLink server and set the communication parameter. See the
server online documentation.

The ServLink I/O Server network options for the TecJet valve are:
• Baud rate = 38400
• Mode = Point to Point

Open a new net and wait until the net is displayed on the server screen. Start
Watch Window. Close the inspector window. On the menu, click Control, then
Load Application. Select the desired application (download files have a .scp
extension) and click "Open". Click "Yes" on the I/O lock warning message—it is a
reminder that the engine must be shut down. Click "Ignore" when a warning
message concerning the product ID appears. Wait until Watch Window indicates
that the application has been successfully changed.

A ReadMe.txt file may be included with the download file. Be sure to read this file
before using the valve.

26 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System

Chapter 9.
Service Options

Product Service Options


The following factory options are available for servicing Woodward equipment,
based on the standard Woodward Product and Service Warranty (5-01-1205)
that is in effect at the time the product is purchased from Woodward or the
service is performed:
• Replacement/Exchange (24-hour service)
• Flat Rate Repair
• Flat Rate Remanufacture

If you are experiencing problems with installation or unsatisfactory performance


of an installed system, the following options are available:
• Consult the troubleshooting guide in the manual.
• Contact Woodward technical assistance (see “How to Contact Woodward”
later in this chapter) and discuss your problem. In most cases, your problem
can be resolved over the phone. If not, you can select which course of
action you wish to pursue based on the available services listed in this
section.

Replacement/Exchange
Replacement/Exchange is a premium program designed for the user who is in
need of immediate service. It allows you to request and receive a like-new
replacement unit in minimum time (usually within 24 hours of the request),
providing a suitable unit is available at the time of the request, thereby
minimizing costly downtime. This is also a flat rate structured program and
includes the full standard Woodward product warranty (Woodward Product and
Service Warranty 5-01-1205).

This option allows you to call in the event of an unexpected outage, or in


advance of a scheduled outage, to request a replacement control unit. If the unit
is available at the time of the call, it can usually be shipped out within 24 hours.
You replace your field control unit with the like-new replacement and return the
field unit to the Woodward facility as explained below (see “Returning Equipment
for Repair” later in this chapter).

Charges for the Replacement/Exchange service are based on a flat rate plus
shipping expenses. You are invoiced the flat rate replacement/exchange charge
plus a core charge at the time the replacement unit is shipped. If the core (field
unit) is returned to Woodward within 60 days, Woodward will issue a credit for
the core charge. [The core charge is the average difference between the flat rate
replacement/exchange charge and the current list price of a new unit.]

Return Shipment Authorization Label. To ensure prompt receipt of the core,


and avoid additional charges, the package must be properly marked. A return
authorization label is included with every Replacement/Exchange unit that leaves
Woodward. The core should be repackaged and the return authorization label
affixed to the outside of the package. Without the authorization label, receipt of
the returned core could be delayed and cause additional charges to be applied.

Woodward 27
TecJet 50 Plus Fuel Metering System Manual 26219
Flat Rate Repair
Flat Rate Repair is available for the majority of standard products in the field.
This program offers you repair service for your products with the advantage of
knowing in advance what the cost will be. All repair work carries the standard
Woodward service warranty (Woodward Product and Service Warranty 5-01-
1205) on replaced parts and labor.

Flat Rate Remanufacture


Flat Rate Remanufacture is very similar to the Flat Rate Repair option with the
exception that the unit will be returned to you in “like-new” condition and carry
with it the full standard Woodward product warranty (Woodward Product and
Service Warranty 5-01-1205). This option is applicable to mechanical products
only.

Returning Equipment for Repair


If a control (or any part of an electronic control) is to be returned to Woodward for
repair, please contact Woodward in advance to obtain a Return Authorization
Number. When shipping the item(s), attach a tag with the following information:
• name and location where the control is installed;
• name and phone number of contact person;
• complete Woodward part number(s) and serial number(s);
• description of the problem;
• instructions describing the desired type of repair.

CAUTION
To prevent damage to electronic components caused by improper handling,
read and observe the precautions in Woodward manual 82715, Guide for
Handling and Protection of Electronic Controls, Printed Circuit Boards, and
Modules.

Packing a Control
Use the following materials when returning a complete control:
• protective caps on any connectors;
• antistatic protective bags on all electronic modules;
• packing materials that will not damage the surface of the unit;
• at least 100 mm (4 inches) of tightly packed, industry-approved packing
material;
• a packing carton with double walls;
• a strong tape around the outside of the carton for increased strength.

28 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System
Return Authorization Number
When returning equipment to Woodward, please telephone and ask for the
Customer Service Department [1 (800) 523-2831 in North America or
+1 (970) 482-5811]. They will help expedite the processing of your order through
our distributors or local service facility. To expedite the repair process, contact
Woodward in advance to obtain a Return Authorization Number, and arrange for
issue of a purchase order for the item(s) to be repaired. No work can be started
until a purchase order is received.

NOTE
We highly recommend that you make arrangement in advance for return
shipments. Contact a Woodward customer service representative at 1 (800)
523-2831 in North America or +1 (970) 482-5811 for instructions and for a
Return Authorization Number.

Replacement Parts
When ordering replacement parts for controls, include the following information:
• the part number(s) (XXXX-XXXX) that is on the enclosure nameplate;
• the unit serial number, which is also on the nameplate.

How to Contact Woodward


In North America use the following address when shipping or corresponding:
Woodward Governor Company
PO Box 1519
1000 East Drake Rd
Fort Collins CO 80522-1519, USA

Telephone—+1 (970) 482-5811 (24 hours a day)


Toll-free Phone (in North America)—1 (800) 523-2831
Fax—+1 (970) 498-3058

For assistance outside North America, call one of the following international
Woodward facilities to obtain the address and phone number of the facility
nearest your location where you will be able to get information and service.

Facility Phone Number


Brazil +55 (19) 3708 4800
India +91 (129) 230 7111
Japan +81 (476) 93-4661
The Netherlands +31 (23) 5661111

You can also contact the Woodward Customer Service Department or consult
our worldwide directory on Woodward’s website (www.woodward.com) for the
name of your nearest Woodward distributor or service facility. [For worldwide
directory information, go to www.woodward.com/ic/locations.]

Woodward 29
TecJet 50 Plus Fuel Metering System Manual 26219

Engineering Services
Woodward Industrial Controls Engineering Services offers the following after-
sales support for Woodward products. For these services, you can contact us by
telephone, by email, or through the Woodward website.

• Technical Support
• Product Training
• Field Service

Contact information:
Telephone—+1 (970) 482-5811
Toll-free Phone (in North America)—1 (800) 523-2831
Email—icinfo@woodward.com
Website—www.woodward.com/ic

Technical Support is available through our many worldwide locations or our


authorized distributors, depending upon the product. This service can assist you
with technical questions or problem solving during normal business hours.
Emergency assistance is also available during non-business hours by phoning
our toll-free number and stating the urgency of your problem. For technical
support, please contact us via telephone, email us, or use our website and
reference Customer Services and then Technical Support.

Product Training is available at many of our worldwide locations (standard


classes). We also offer customized classes, which can be tailored to your needs
and can be held at one of our locations or at your site. This training, conducted
by experienced personnel, will assure that you will be able to maintain system
reliability and availability. For information concerning training, please contact us
via telephone, email us, or use our website and reference Customer Services
and then Product Training.

Field Service engineering on-site support is available, depending on the product


and location, from one of our many worldwide locations or from one of our
authorized distributors. The field engineers are experienced both on Woodward
products as well as on much of the non-Woodward equipment with which our
products interface. For field service engineering assistance, please contact us
via telephone, email us, or use our website and reference Customer Services
and then Technical Support.

30 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System

Technical Assistance
If you need to telephone for technical assistance, you will need to provide the following information.
Please write it down here before phoning:

General
Your Name
Site Location
Phone Number
Fax Number

Prime Mover Information


Engine/Turbine Model Number
Manufacturer
Number of Cylinders (if applicable)
Type of Fuel (gas, gaseous, steam, etc)
Rating
Application

Control/Governor Information
Please list all Woodward governors, actuators, and electronic controls in your system:

Woodward Part Number and Revision Letter

Control Description or Governor Type

Serial Number

Woodward Part Number and Revision Letter

Control Description or Governor Type

Serial Number

Woodward Part Number and Revision Letter

Control Description or Governor Type

Serial Number
If you have an electronic or programmable control, please have the adjustment setting positions or
the menu settings written down and with you at the time of the call.

Woodward 31
TecJet 50 Plus Fuel Metering System Manual 26219

Appendix.
Applicable Documents

32 Woodward
Manual 26219 TecJet 50 Plus Fuel Metering System

Woodward 33
We appreciate your comments about the content of our publications.
Send comments to: icinfo@woodward.com
Please include the manual number from the front cover of this publication.

PO Box 1519, Fort Collins CO 80522-1519, USA


1000 East Drake Road, Fort Collins CO 80525, USA
Phone +1 (970) 482-5811 • Fax +1 (970) 498-3058
Email and Website—www.woodward.com

FM 57982
BS EN ISO 9001:1994
6 March 2001

Woodward has company-owned plants, subsidiaries, and branches,


as well as authorized distributors and other authorized service and sales facilities throughout the world.
Complete address / phone / fax / email information for all locations is available on our website.

03/9/F

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