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    Neethu A R: Voip Network Engineer

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    Shinil Thayyil
    Neethu A R is currently working as a VoIP Network Engineer for Socite Genrale, providing 24/7 support to clients' Cisco voice networks. She has a BSc in Mathematics and certifications in CCNA R&S, CCNA Collaboration, and CCNP Collaboration. As a VoIP Network Engineer, her responsibilities include troubleshooting Cisco IPT, supporting Cisco IP phones, configuring extensions and features, and monitoring and maintaining voice gateways. She has strong technical skills in Cisco CallManager, IP phones, conferencing, and call routing.

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    Neethu A R: Voip Network Engineer

    Uploaded by

    Shinil Thayyil
    24 views2 pages
    Neethu A R is currently working as a VoIP Network Engineer for Socite Genrale, providing 24/7 support to clients' Cisco voice networks. She has a BSc in Mathematics and certifications in CCNA R&S, CCNA Collaboration, and CCNP Collaboration. As a VoIP Network Engineer, her responsibilities include troubleshooting Cisco IPT, supporting Cisco IP phones, configuring extensions and features, and monitoring and maintaining voice gateways. She has strong technical skills in Cisco CallManager, IP phones, conferencing, and call routing.

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    Neethu A R is currently working as a VoIP Network Engineer for Socite Genrale, providing 24/7 support to clients' Cisco voice networks. She has a BSc in Mathematics and certifications in CCNA R&S, CCNA Collaboration, and CCNP Collaboration. As a VoIP Network Engineer, her responsibilities include troubleshooting Cisco IPT, supporting Cisco IP phones, configuring extensions and features, and monitoring and maintaining voice gateways. She has strong technical skills in Cisco CallManager, IP phones, conferencing, and call routing.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    24 views2 pages

    Neethu A R: Voip Network Engineer

    Uploaded by

    Shinil Thayyil
    Neethu A R is currently working as a VoIP Network Engineer for Socite Genrale, providing 24/7 support to clients' Cisco voice networks. She has a BSc in Mathematics and certifications in CCNA R&S, CCNA Collaboration, and CCNP Collaboration. As a VoIP Network Engineer, her responsibilities include troubleshooting Cisco IPT, supporting Cisco IP phones, configuring extensions and features, and monitoring and maintaining voice gateways. She has strong technical skills in Cisco CallManager, IP phones, conferencing, and call routing.

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    PROFESSIONAL SUMMARY NEETHU A R

    Currently working as a VoIP


    VoIP NETWORK ENGINEER
    Engineer for socite genrale . Here
    +91 8606182544 Neethurajendran95@outlook.com
    I’m in a post implementation
    support team, giving 24x7 support
    to our client’s cisco voice network.I OBJECTIVE
    have strong hands on experience on
    CISCO IPT
    To acquire a position that affords the opportunity to enhance my
    technical expertise, problem solving skills and willingness to learn to
    EDUCATION make an organization successful.
     2015-2018
    BSc in PROFESSIONAL EXPERIENCE
    Mathematics from
    Calicut University 14/08/2018 to till date
     Experience : 3 Years 
     2013-2015  Company :SOCITE GENRALE 
    12th from Kerala State Board  Designation : VoIP Network Engineer

     2013 JOB RESPONSIBILITIES


    10th from Kerala State Board

     Troubleshooting and providing support of Cisco IPT for client.


    COURSE COMPLETED
     Responsible for handling, implementation of Cisco IP phones, support
     CCNA R&S basic CME issues.
     CCNA COLLABORATION  Configuration and management and troubleshooting of IP phone
    registration issues.
     CCNP COLLABORATION
     Moving, Adding, Changing and Deleting Extensions (MACD).
    PROFILE  Configuration and troubleshooting of Extension mobility.
     Class of service using partition and CSS
    D.O.B : 27 June 1998  Handled system generated tickets as well as user tickets.
    GENDER : Female  Configuration of CAC & AAR
    LANGUAGES : English  Provide 24/7 business support environment
     Implementing and troubleshooting features such as speed dial, call
    forwarding, Transfer, Call Park, call pick up.
    ADDRESS PRESENT:  Configuring Cisco Unity and Unity connection.
     Configuration of dial-peer.
    Azhakuvalappil (H) Pallikkuth,
     Monitoring and troubleshooting of voice Gateways:H323,MGCP and
    pattikkad (PO),Malappuram
    SIP
    (DIST)kerala
     Configuration of voice interfaces: FXS,FXO,ISDN E1/T1
     Management of voice mail users
    KEYSKILLS: PROTOCOLS:  Collecting reports from RTMT,CDR,CMR,DNA.
     Troubleshooting SCCP IP phone.
    CUCM SCCP
    CUC SIP
     Configuration of Conference Bridge.
    IM&P H323
    MGCP
    RTP/RTCP
    TECHNICAL SKILLS

     Configuration and troubleshooting of Extension mobility.


     Knowledge on Show commands and various debug commands.

     Class of Service Control and Restrictions Using Partitions and CSS.

     Configuration of Media Resources like Music on Hold (MOH), MTP and Transcoder resources.

     Bulk Administration (BAT) of IP Phones, Users and IP Communicator.

     Configure routers, switches and other networking equipment's for testing activities.

     Usage of monitoring tools like Real Time Monitoring (RTMT) Tool.

     Integration of CUC with CUCM using SCCP and SIP protocols.

     Configuration of Call Manager express (CME) on Cisco routers.


     Troubleshooting SCCP IP phone.

     Configuration and management of Cisco IP Phones and Third Party SIP phones.

     Call Admission Control (CAC) and Automated Alternate Routing (AAR).

     Configuration of SRST and Standard Local Route Group (SLRG).

     Single Number Reach (SNR) and Mobile Voice Access (MVA).

     Knowledge on DB Replication.

     Configuration of Conference Bridge.


     Basic understanding of UCCE & UCCX (agent creation & Skill assignment).

     Soft-phone administration.

     Cisco Unified Border Element (CUBE). Device Pool, Region, Location.

     Phone Button Template, Soft key Template.

    DECLARATION

    I hereby declare that all the above said information is correct to the best of my knowledge and I bear the
    responsibility for the correctness of the said particulars.

    NEETHU A R

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