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    Assisted Application: PA-NTB Flow

    Uploaded by

    Shradha
    This document provides guidance on the end-to-end assisted application process for credit cards via the NTB flow. It outlines the steps for users to log in, validate customer details, populate an application, and select a product based on factors like customer income and credit limit. The document also specifies income documentation requirements and includes a product grid with fee and feature details.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Assisted Application: PA-NTB Flow

    Uploaded by

    Shradha
    176 views19 pages
    This document provides guidance on the end-to-end assisted application process for credit cards via the NTB flow. It outlines the steps for users to log in, validate customer details, populate an application, and select a product based on factors like customer income and credit limit. The document also specifies income documentation requirements and includes a product grid with fee and feature details.

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    This document provides guidance on the end-to-end assisted application process for credit cards via the NTB flow. It outlines the steps for users to log in, validate customer details, populate an application, and select a product based on factors like customer income and credit limit. The document also specifies income documentation requirements and includes a product grid with fee and feature details.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    176 views19 pages

    Assisted Application: PA-NTB Flow

    Uploaded by

    Shradha
    This document provides guidance on the end-to-end assisted application process for credit cards via the NTB flow. It outlines the steps for users to log in, validate customer details, populate an application, and select a product based on factors like customer income and credit limit. The document also specifies income documentation requirements and includes a product grid with fee and feature details.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    You are on page 1of 19

    Assisted Application

    PA-NTB Flow

    This document provides information on complete user journey of the Assisted


    application
    NTB
    Flow

    Login

    Enter Employee ID
    Enter Password (BAN ID)

    Select to view
    Password

    Select Login into


    system
    NTB
    Flow
    Dashboard On successful Login, this screen will be displayed

    LOGOUT: Select to Logout


    Executive Name and Last login
    from the system
    Date & Time can be seen here

    Credit Card: Select to start


    new credit application

    Select to view and continue


    Reassign Applications
    Select to view and continue
    Pending Applications
    NTB
    Flow
    Application
    Enter Customer Mobile
    Number
    NTB
    Flow

    Select Validate to validate


    the customer Mobile
    number.
    NTB
    A SMS is sent to entered
    Flow
    mobile number requesting
    customer to provide consent
    for bureau check

    Select Ok

    Below SMS Will be sent to Customer:


    We need consent to use your details for
    credit bureau check for your ICICI Bank
    Credit Card application. To provide consent,
    SMS AST YES to <XXXXXXX>. T&C apply.

    Customer to provide consent by sending SMS


    ‘AST YES’ to ‘9222208888/9215676766’
    NTB
    Flow

    Select ‘Done’ process will


    continue further only if
    customer sent consent SMS
    NTB
    Flow

    Processed successfully if
    customer provides consent
    for bureau check

    Proceed further for application


    NTB
    Flow

    If Application is already
    initiated earlier and
    dropped-off. Again enter
    same mobile at number later
    time,
    This Message will be
    displayed, and app form will
    continue from last updated
    stage upon selecting ‘OK’
    NTB
    Flow

    If Application is already
    completed and pushed for
    further processing or The
    customer rejected earlier and
    is applying again within a
    month. This message is
    displayed
    PA-NTB Flow Flow type will be visible over
    here.
    Which will be PA-NTB

    DMA Code:1720018

    Put BAN ID in Lead Fulfiller


    and Generator
    Select “0009” as Sol ID
    Customer Details will be fetched
    and auto-populated in the
    respective fields
    For All the Flows –
    The Account having the offer will
    be auto-populated and respective

    PQ1KYC, PQNoKYC Relationship will be auto-selected.

    & NoPQ1KYC
    Please Note:
    If any of the below fields are changed
    then case will be processed as NTB and
    no offer benefit will be applicable:
    1. First Name
    2. Middle Name
    3. Last Name
    4. PAN
    5. DOB
    6. Gender
    User will also be notified.

    Please Note:
    Also For 1KYC cases, if address is changed
    the KYC proof will be mandatory.
    NTB
    Flow

    Application form
    Please find example application form generated post completion of digital journey
    attached.
    NTB
    Successful Flow
    Income Document that need
    to be collected from the
    Case - customer during application
    flow.

    Product Scenario 1: Not Required

    Selection
    Credit Limit / Tentative
    Credit Limit of Customer
    will be derived from BRE
    and displayed.

    Imputed Income of the


    customer will be derived
    from BRE and displayed.
    NTB
    Income Document that need
    Credit Limit / Tentative
    Flow
    to be collected from the
    Credit Limit of Customer customer during application
    will be derived from BRE flow.
    and displayed.
    Scenario 2: Latest 1 month
    salary slip

    Imputed Income of the


    customer will be derived
    from BRE and displayed.
    NTB
    Credit Limit / Tentative
    Flow
    Income Document that need
    to be collected from the
    Credit Limit of Customer
    customer during application
    will be derived from BRE
    flow.
    and displayed.
    Scenario 3: Latest 1 month
    salary slip and latest bank
    statement reflecting min 3
    months salary credit

    Imputed Income of the


    customer will be derived
    from BRE and displayed.
    NTB
    Credit Limit / Tentative
    Flow
    Income Document that need
    to be collected from the
    Credit Limit of Customer
    customer during application
    will be derived from BRE
    flow.
    and displayed.
    Scenario 4: Latest 1 year
    ITR

    Imputed Income of the


    customer will be derived
    from BRE and displayed.
    NTB
    Flow
    Product Gird and Features

    Please find Credit cards with fee and feature details attached. Document consist of all
    the credit cards that can be sourced.

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