MEETING AGENDA

Meeting/Project The upcoming project, tackling obstacles and improving service

1. Meeting Objective
1. To lay the groundwork for a culture of openness among the staff members, equal chances for everyone to voice
their thoughts, and leadership prioritizing equality.
2. Are inclusivity and diversity required for effective teamwork?
3. To offer support flexibility and to comprehend everyone's various opinions on the morals at work.
4. To discuss the difficulties and problems encountered in the previous project and come to better conclusions.
5. Effectively generate ideas while avoiding the usual problems during regular brainstorming sessions. We constantly
welcome fresh perspectives.
6. To talk about and distribute the responsibilities for the next project.
(5 marks)

Name Job Title

3. Meeting Agenda
Topic Owner Time
Are inclusivity and diversity required for effective teamwork? Specs of the YOUR NAME 9 AM to 9:30 AM
new project.
Highlighting the competencies necessary in the technical assistance Kyo Yamauchi 9:30 AM to 10
industry. AM
Technical advancements are necessary to solve the problems encountered Tom Markovic 10 AM to 10:30
in the past. AM
What changes are necessary for task planning and support staff? Mike Leblanc 10:30 AM to 11
AM
What difficulties do you run across while helping and serving customers? Raul Cruz 11 AM to 11:45
AM
Increasing patience and persuasiveness to enhance customer service. Ridha Wasi 11:45 AM to
12:15 PM
How can we improve our customer service and provide fast service? Ridha Wasi 12:15 PM to
12:45 PM
Summary, Questions, and Comments YOUR NAME 12:45 PM to 1
PM
(10 marks)
 4. Pre-work/Preparation (documents/handouts to bring, reading material, etc.)
Description Prepared by
Assemble the many abilities and suggestions needed for improvement, and Kyo Yamauchi
create content that emphasizes technical assistance.
Make a paper detailing how to tackle the obstacles faced in the past. Tom Markovic
Create a handout outlining the work schedules and required standard Mike Leblanc
operating procedures.
List the particular difficulties and a short description of them. Raul Cruz
Make a list of the abilities and pointers needed to increase the calibre of the Ridha Wasi
services.
Create a training handbook with guidelines for standard services and Ridha Wasi
customer care practices.
(5 marks)

Additional information
Prepare the necessary papers as directed, go through them, and be ready with fresh insights and knowledge. Please
emphasize the key points and attempt to stay close to the timeline. Feel free to write me a note as quickly as possible if
you have additional questions about the session or the allocated subjects.

Post Meeting Expectations: Complete the template below to describe what action items are
expected from those who attended:
4. Action Items
Action Owner Due Date
The technical sector's fresh ideas, proposals, and comments should be Mike Leblanc 15/08/2022
gathered and followed up on. Learn about the new project's specifics, and
ensure that everyone on the team is familiar with its requirements and
supporting documentation.
Suggestions should be brought to the technical support manager's notice so Kyo Yamauchi and Tom 10/08/2022
that they may jointly improve the technology of the new project. Markovic
Learn about the specifics of the project, update the manuals with the Ridha Wasi 5/08/2022
suggestions and criticism from different team members, and ensure that the
team is adhering to the standard processes for the new project.
Participate in collaborative efforts and enhance your customer service Raul Cruz and Ridha 25/08/2022
standard in existing and forthcoming initiatives. Follow your team's lead and Wasi
make any necessary modifications via feedback forms following the
meeting.
(10 marks)

Debrief:

Transformational leadership:
A leadership strategy inspires, motivates, and encourages everyone to make the required adjustments and advancements
that contribute to the overall success of an organization. It brings about positive transformation in people and social
systems. It helps develop leaders from followers.
Here, the four qualities of a transformative leader are linked to the particular agendas:
 Idealized Influence: The agenda's goals and purposes are set up in a manner that prioritizes the requirements of
every team member and gets rid of anything impeding their progress. To ensure that everyone will be addressed
and can speak smoothly in smaller groups, I have written emails to everyone and scheduled pre-meets within the
technical and customer service teams separately. In order to learn about the real issues and questions that all of
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 the colleagues had, I set up a feedback discussion at the conclusion. This effort may help us create a better
future.
 Inspirational motivation: Inspirational motivation stimulates teamwork. I have developed a subject to discuss that
helps boost the variety of the collaboration and how well it helps in attaining the objective of inspiring others to
work together. As a result, one becomes motivated and goal-oriented. People, in my view, are inspired by
achievement (Hamdani, 2018). In order to assist the team reach its goals, I sought to instil positive energy in each
team member that encourages active participation in discussions and effective communication of ideas.
 Individualized Consideration: I think it is important to give each team member the attention they deserve to get
their best work. I have thus given each person their own set of goals and preparations, which encourages
individual engagement and helps everyone get to know one another much better. In the meeting, I envisioned a
varied workplace that highlights the needs of each person in a group setting where everybody is equally heard
and cherished, and no one would be minimized.
 Intellectual Stimulation: When putting up the agenda, I separated the themes judiciously and invited everyone to
submit their best solutions to problems. I made an effort to encourage their creative potential, which broadens
everyone's perspectives and leads to the development of innovative yet genuine solutions. This factor promotes
everyone's continual development and intellectual compatibility.

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 References
Hamdani, M. R. (2018). Learning how to be a transformational leader through a skill-building, role-play exercise. The
International Journal of Management Education, 16(1), 26-36.