Kick Off Meeting

29th November, 2022

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Agenda

 Introductions​

 Project Goal

 Team Structure

 Organizational Hierarchy

 Governance Model​

 Zetechno Resource Expectations

 Customer Resource Expectations

 Ways of Working

 Scope of Work

 Instances​

 Next Steps

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Team Intro

ZeTechno Team 
ABHFL Team 

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Project Goal

As part of an initiative to transform its IT project management process and tracking, ABHFL is planning to replace its existing
processes with the ServiceNow platform.

Strategic Portfolio Management (SPM) empowers organizations to drive business outcomes by aligning their strategy with their
work, enabling them to plan, deliver, and track value across different methodologies and structures. With ServiceNow’s SPM
solution, you can build true organizational agility, delivering work across the enterprise that is aligned with strategic outcomes—
even in today’s disruption-prone environment.

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Team Structure
Sankar Chakraborty (Delivery Lead)

Rishav Prakash SPOC/PM

Bhawanjit Singh(Technical Lead/Architect)

Sairam Gundu(Business Analyst)

Core Team

Neeraj Madishetty Om Prasad (Business

(Developer) Analyst/Developer)

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Organizational Hierarchy

Business Owner & Program Sponsor EXECUTIVE STEERING COMMITTEE ZeTechno CEO, Vidyasagar Patro

Program Sponsor PROGRAM GOVERNANCE ZeTechno Delivery L, Sankar Chakraborthy

Process Owner(s) Project Manager/SPOC Project Manager (SPOC), Rishav Prakash

Technical Solution Architect, Process Consultant,

Bhawanjit Singh Sai Ram Gundu

Integration SMEs and Data

UAT Testers Technical Consultants, Neeraj/Om Prasad
Contributors

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Governance Model
ABHFL ZETECHNO AGENDA
PARTICIPANTS TEAM
PARTICIPANTS
• Performance against desired
QUARTERLY/ MONTHLY
Business Owner & Partner Leader, outcomes
EXECUTIVE STEERING
Program Sponsor Vidyasagar Patro • Roadmap and direction
COMMITTEE MEETING

• Program Health:
Performance against
Program Leader. Project MONTHLY PROGRAM Partner Manager, Rishav milestones and identified
Manager REVIEW Prakash metrics
• Discuss support required
• Escalations

• Weekly updates
• Performance against weekly
Project Manager & deliverables
Process Owner, UAT Partner Manager, Rishav • Availability of Client
WEEKLY PROJECT REVIEW
Testers, Integration Prakash stakeholders as per schedule
SMEs

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 ZeTechno Resource Expectations
Resource Responsibilities Involvement Frequency Typical engagement types

ZeTechno resource will: Daily  Project weekly status meetings

 Be responsible for planning the ZeTechno delivery activities  Issues/Risks review
Project Manager  Report progress, identifying and discussing risks,  Workshops with SMEs/Process Experts
 Manage escalations and act as a single point of contact  Governance Board Sessions
(SPOC) for the duration of the project.

ZeTechno will provide business analysts who will: Daily  Workshops, as appropriate to the role
 Understand business change needs, assessing the impact of  Show and Tells, as appropriate to the role
those changes  Ad-hoc sessions for clarification or deep dive on a topic
Business
 Capture, analyse and document requirements  Testing feedback sessions
Analyst(s)
 Support the communication and delivery of requirements
with relevant stakeholders.

ZeTechno will provide resource to undertake: Daily  Workshops with business users and technical groups
 Review of requirements and translating them into a  Internal design sessions with consultants
Technical technical  Ad-hoc sessions with integrating tool SMEs
Lead(s)  Assisting with application configuration
 Act as a key liaison between the ZeTechno development
team and the customer.
ZeTechno will provide consultants: Daily  Workshop with SME’s and technical teams
 Responsible for implementing the required processes into  Daily Stand Ups and Sprint Show and Tell sessions
Consultant(s) the ServiceNow application against defined requirements  Testing Feedback sessions
and technical design.  Go Live support
ZeTechno will provide testing resource to: TBD, depending on sprint  Unit testing will be done by developer
 work with the development team activities
Tester(s)  ensure that enhancements are fit for purpose, meet the set
requirements of the business and are delivered to the
appropriate quality.

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Customer Resource Expectations

Personas (Roles) Responsibilities Involvement Frequency Typical engagement types

 Customer will provide Business user – someone Participation in workshops for  Workshops, as appropriate to the role
who is aware of current process and its details the first 4 weeks for 15 to 20  Ad-hoc sessions for clarification or deep dive on a
end to end and might be owner of said process. hours per week. topic
Process Expert(s)  Sign-off stories, defects etc.  Training sessions
Coverage for all in- 5 to 10 hours for rest of the  Show and Tells, as appropriate to the role
scope processes engagement which is another 4
to 6 weeks .

Customer will provide business analysts who will: Participation in workshops for  Workshops, as appropriate to the role
 Help us collect required data to configure the the first 4 weeks , requires 15 to  Show and Tells, as appropriate to the role
Business Analyst(s) system, be the spoc to liaise between AB process 20 hours per week   Ad-hoc sessions for clarification or deep dive on a
Process detail & owners and Zetechno. topic
data collation  Support detailed process work At least 10 hours for rest of the  Testing feedback sessions
4 to 6 weeks 
Customer will provide testing resource who will: Per the plan – UAT will be a  Familiarisation with the processes and tooling
 Write User Acceptance Testing (UAT) cases focussed effort towards the end solution prior to UAT commencement
 Perform UAT of delivery  Weekly UAT progress meetings
 Triage feedback on UAT to ensure issues raised
UAT Testers are valid and not down to lack of understanding
of the target processes / tooling
 Re-test fixed issues

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Ways of Working

Initiate – Understand the Business Objectives ZT -Project Manager, Business Analyst,

Establish Project Governance Tech Lead
Establish the Project team
ABFHL- Process Leads
Formally Kick off the project

Plan – Conduct Process, Platform & Integrations workshops

Define and prioritize the product backlog ZT -Project Manager, Business Analyst
Release planning
Finalize the Project timeline ABFHL- Process Leads
Document the Test Strategy
Setup the Environment

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 Execute – Run Agile Scrum cycles
Define support processes and Hypercare Approach
Execute Communication & Awareness Roadshows ZT- Business Analyst, Technical Lead
Project Manager
Planning for System and UAT

Deliver – System Testing & User Acceptance Testing

Go-Live Planning ZT -Business Analyst, Project Manager
Operational Readiness
Training ABFHL- Process Leads/SMEs
Go-Live

Close – Operational Handover

Hyper care Support, Lessons Learned ZT -Business Analyst, Project Manager
Measure value and champion success
Formally close the project ABFHL- Process Leads/SMEs

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Scope of Work

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 Instances

ABHFL will provide access to Development, Test, and Production instances to ZeTechno.

ABHFL will also provide ServiceNow HI access to ZeTechno.

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 Next Steps

Schedule initial process workshops

Load requirements into ABHFL ServiceNow instance once the workshop is complete
Any Questions?

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Thank You

Connect with us today to discuss and discover how this next-gen technology can transform your company’s efficiency.

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