Social Graces & Etiquette

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Social

Graces &
Etiquette
PAULBZ 106
This course is designed to actively
involve the students in developing the
knowledge, skills and abilities crucial to
demonstrate basic personal and
professional social skills and etiquette.

COURSE DESCRIPTION
✓ Create a great impression and
professionally interact and communicate
with others by applying the necessary
personal skills and manners in various
settings.

COURSE OUTCOME
Chapter One

Social Grace and Etiquette


Learning Outcomes
At the end of the lesson, students are expected to:

* Discuss how social graces and etiquette are connected.


* Apply social grace and etiquette in different settings,
starting with making a first impression”.
Introduction
What is Social Grace?

Why should we apply social graces?


Video Presentation on Social
Graces
Seatwork Activity 1 – 50 points
1) Think of your past experiences.
2) Write ten (10) examples of social graces you have
experienced from the past.
3) Write a short paragraph in each example explaining it
based on your experience.
Social Grace:
Positive & Lasting Impression
“The most important thing in
communication is hearing what isn’t said.”

Peter Drucker
Social Graces that Impact Business Relationships
1) Listen Up
Social graces remind us to pay attention, don’t interrupt
and let others speak. First impressions are often based
on our ability to listen.

Goal: Be a Better Listener.


2) Make Eye Contact
Sit up, focus on the conversation and talk directly into the
speaker. Eliminate all distractions.

Goal: Give Everyone Your Full Attention.


“Looking someone directly in the eyes during
a conversation is the key to making any social
or professional connection. We rely on eye
contact to communicate and connect with one
another on a conscious and unconscious
level.”
– Psychology Today
3) Be On Time
✓Provide the best opportunity for making a great first
impression by being on time.

✓Being on time shows respect and that you care about


the relationship.

Goal: Be the First to Arrive.


4) Remember Names

✓ Paying attention during introductions, writing down a


person’s name and collecting their information are
critical for fostering any relationship.

Goal: Get the Name Right.


5) Ignore Hearsay
✓ We all know how important it is to not judge others.
There are many that find their lot in life to influence
others with their opinions or share idle hearsay.

Goal: Get the Facts.


6) Pass on Aggressive
✓ Eliminate conversation roadblocks such as: talking over
people, negativity, ‘mansplaining’, interrupting others or
giving back-handed compliments. When you begin a
sentence, “You always…,” you have entered the danger
zone. “Just kidding,” tells others you probably meant
exactly what you said.
✓ Aggressive has no place in social graces.

Goal: Avoid Stubborn ‘Know How’


7) Understand the Culture
✓ We are global. Relationships form at the bases of
cultural differences and acceptance. We all have
something to offer. This requires awareness and
knowledge of cultural norms, behaviors and expectations.

Goal: Understand the Cultural Impact


8) Acknowledge and Respect
✓ Being open to other’s ideas, listening to their stories,
being present when they ask for your attention are all vital
social graces to building good relationships.

Goal: You Can Learn from Everyone


“I speak to everyone in the same way, whether he is the
garbage man or the president of the university.”

Albert Einstein
9) Thank You Matters Most
✓Acknowledging others’ actions shows you care and that
is the ultimate social grace.

Goal: Always Give Thanks!

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