Basic Gw2011a-12s Full-Ct en 1.0

List of Changes: (See: View > Notes Page)
Date of Version Description

change History
21-01- 1.0.a Initial version (no changes)

2013
Created by: Group L&D Version: V1.0.a Classification: Internal 1
No additional notes.
 Some suitable machines fitted with a GW2011 Autumn controller:
 Alex-C2
 Athena-C3
 Apollon-C3
 Martini-C5
 Some suitable machines fitted with a GW2012 Spring controller:

 Griffin-C1
 Stella-C5
 ASIC = Application Specific Integrated Circuit
 It is a chip designed for a particular application.
 On earlier GW devices you had to install memory, hard disks, network
cards etc.
 On most of the modern GW devices a lot of these components are
already installed or even integrated on the controller board.
Additional Applications
 Newer machines (produced in and after 2003) use SD Cards to install
additional applications.
 On older machines the applications had to be installed using firmware
DIMMs.
 Those DIMMs were inserted in slots, located on the controller board.
Controller Releases
 The first GW controllers where very different from each other, which
made it complicated to know what features where available on devices.
 As from autumn 2004 , Ricoh will launch 2 new controllers each year, 1
controller in the spring (Spring Controller or S controller), and 1 in the
autumn (Autumn Controller or A controller).
 The layout of the controller board and possible features depends on the
type of machine.
SD Card Slots
 Modern GW controllers are equipped with 2 SD Card slots.
 On some machine with a GW 2004 Autumn Controller the 1st SD Card
slot is fitted with a special SD Card, namely the System Firmware Card.
 This means that those machine can only hold 1 additional application SD
Card.
Board Slots
 The available boards depends on the type of machine.
 For instance, some machines may have a standard USB2.0 port instead
of the USB2.0 Board option.
 Also the amount of board slots can vary between different types of
machines.
 So as always: use the service manual when you want to install options!
 For new GW devices some of these applications are embedded on the
controller.
 So always check the field service manual for installation procedures.
 Starting with 08S a new option was introduced: Scan to USB/SD Card.
 On devices with an extended 09A controller it became a standard feature.
 As of 011A, it can also be used for “print from USB/SD Card” and for
“save SMC to USB/SD Card” (explained later in this presentation).
 In newer models a security SD Card with DOS unit and HDD encryption
is standard available from factory.
 In the latest models (MFP with GW2011A or later) the DOS unit and HDD
encryption unit are embedded on the controller.
 A separate DOS unit is available for customers who need the cc-
certification.
 Overall the installation and activation of these units is the same. Always
read the field service manual.
 Another problem can occur when you do the application move and undo
procedure with the DOS unit.
 You may encounter that the DOS unit is deactivated.
 The machine will indicate “Software has been installed on another
machine”, and there is no (known) way to recover, other then to install a
new DOS unit.
 So just for safety: do not try the application move and undo procedure
with a DOS unit!
 PictBridge is standard embedded on the controller on MFP’s with the
GW2009A+ controller and later.
 Some applications are activated with a license.
 When they are deleted using the operation panel, they must be
activated again.
 Please contact the administrator about these SDK’s.
 The correct procedure of disabling an SDK application depends on the
application itself.
 Usually the application will have a user manual with the correct
procedure.
 On newer models:
 IEE1394 Firewire is no longer available.
 Bluetooth is changed from board type to an USB type.
 It is very important that you install the correct type of memory in the
machine.
 If you install the wrong type of memory you may encounter serious
problems, like the machine not starting at all, SC codes, crashing
machines during firmware update etc.
 The import/export MFP settings is available from GW2011A.
 To do the import/export, administrator authentication must be enabled.
 This import/export function doesn’t apply to the address book. The
address book has its own import/export function.
 When exporting the MFP settings, a file “Prefs” is created automatically
on the SD Card.
 Device Setting Info. File:
 Here you must select the correct file from the SD Card.
 The customer can have multiple files for different machines on 1 SD
Card.
 Image for Home screen:
 Here the customer can select the image for the home screen.
 Device Unique Information:
 Device Unique Information are the Network setting.
Be careful if you select “Include” than there can be an IP-conflict.
1. Online
• Press to switch the device online or offline
2. Menu
• Press to enter the menu of the machine
• Used for configuring the machine
3. Job Reset
• Press to reset a print job
4. Form Feed
• Press to force the machine to print a page
5. Escape
• Press to clear entered settings
6. Enter #
• Press to enter a value
7. Arrow Up/Down
• Press to navigate through the menu
8. Power
• Lights green when the main power is switched on
9. Error
• Lights red in case of an error
10. Data In
• Flashes green when the printer receives data
 On some machines temporarily stored data (like sample prints) are lost
when you switch off the machine.
 From GW2005 Spring all the data is retained after a power cycle.
 Make sure that no temporary data is stored on the machine when you
want to enter service mode, or use the second procedure.
1. Light Sensor
• The sensor that detects the ambient light level when ECO Night sensor function is
enabled.
2. Home
• Press to display the [Home] screen
• Displays the function and shortcut icons.
3. Suspend key
• Press to suspend a print job. The key lights up while the job is suspended.
4. Check Status
• Press to check the printer’s system status, operational status of each function and
current jobs.
• Display the job history and printer’s maintenance information.
• Check status indicator flashes when a printer error occurs.
5. Data in indicator
• Flashes when the printer is receiving print jobs from a computer.
• Data in indicator is lit if there is data to be printed.
6. Main Power
• Remains lit while the power is on. It is unlit when the power is off or while the printer is in
energy saver mode.
7. Energy Saver key
• Press to switch to and from sleep mode. Flashes slowly when the printer is in sleep
mode.
8. Login/Logout
• Press to login or logout.
9. User Tools
• User Tools contain all the default settings for the machine
10. Simple Screen
• The ‘simplified Screen’ button reduces the amount of information on the LCD panel
1. Fax Indicators
 Shows whether the Fax unit is communicating and whether a file is received.
2. Function Keys with status indicator.
 Press to select the functions (copier, document server, fax, printer, scanner)
 The left LED will show which function is
3. User Tools/ Counter Key
 The User Tools contain all the default settings for the machine
 The Counter menu can be used to check or print the counter value
4. Display Panel
 Shows operation status, error messages and function menus
5. Clear Modes Key
 Press to clear previously entered copy job settings
6. Program Key
 Press to select the program mode (you can store up to 10 frequently used
copy job settings)
7. Interrupt key
 Press to interrupt a long copy job to make copies
8. Operation Switch
 Press to switch on the power
 Press again to switch the main power off
9. Energy Saver Key
 Press to switch to and from the energy saver mode
10. Login/Logout Key
 Press to login/logout when User/Machine Authentication is enabled
11. Sample Copy Key
 Press this key to make a sample copy before starting a long run
12. Simplified Display
 The ‘simplified display’ button reduces the amount of information on the LCD
panel
13. Start Key
 Press to start copying or scanning
 The two LEDs indicates the status of the machine
 Green: Ready
 Red: Machine is busy or an error occurred
14. # Key
 Press to enter a value
15. Clear/Stop Key
 Press to delete an entered number or to stop a copy job in progress
16. Number keys
 Press to enter the desired number of copies and data for selected modes
17. Status Lights
 Can be seen from a distance
 Receiving Data:
 Blinking: receiving data for printing
 On: Machine received data
 Alert: Will light when the machine has an error
The Keys which are new or changed are explained.
1. Home Key
 To return to the home screen
2. Power Indicator
 This LED is on when the main switch is on
3. Energy Save Key
 Press this Key to set the machine in energy save mode or to get the machine
out of energy save mode
4. User Tool Key
 Function is not changed, only the position on the panel
5. Stop key
 Press this key and the job in progress is stopped
 Previously this key was to stop a copy job in progress. Now this key will
stop all jobs in progress
6. Clear Key
 Press this key to delete an entered number
7. Status Indicator with Key
 The LED will be red when an error occurred
 Press the key to view in the display what is causing the error.
8. Function Keys
 Press to select a function (copier, document server, fax, scanner, etc…)
 These function keys can be programmed by the customer. How this is done is
explained later in this presentation.
 The number of keys (5/3) is different for the type of display (9” display/4.3”
display)
 For the GW2011A controller the layout of the display is different between
a 9” display and a 4.3” display.
 This procedure is the same for GW2011A.
 Use the Clear key instead of the Clear/Stop key.
Useful tests:
 Touch Screen Adjust.
 More information about the calibration of the touch screen display
can be found in the service manual (usually in the chapter
Replacement and adjustment).
 LED Test
 With this test you can check the function of all LEDs on the
Operation Panel.
 Hard Key Test
 With this test you can check the function of all the keys on the
Operation Panel.
Clearing System Settings

 User Mode Clear will clear the settings in the General Features, Tray
Paper Settings and Timer Settings.
 Settings like authentication method, network settings etc. will not be
cleared.
 Note that the GUI and functions of WIM may be different from one
machine to another, depending on the GW controller version.
HTTP/ HTTPS
 The default URL begins with http
 https is used when the machine is configured for using SSL.
 Note regarding counters
 You can check the total counter of the machine using WIM.
 What you can NOT do is checking the amount of copies/prints per
user when user authentication is enabled (User Code Authentication,
Windows Authentication, LDAP Authentication).
The User Interface of WIM consists of three areas:
 Header Area:
 The area at the top of the WIM page is called the header area.
 The same buttons will always appear here regardless of which page
is displayed during operation.
 Menu Area:
 The area at the left of the WIM page is called the menu area.
 In the menu area, click a tree item for the function you want to
display.
 Work Area:
 The area at the right of the WIM page is called the work area.
 The page corresponding to the selected tree item appears in the
work area.
Login Mode
 For older GW devices the login modes are different.
 No login: User Mode
 Login: Administrator Mode
Login Name: “Null”
Password: password
Note
 Note that some settings can not be changed using WIM.
 For instance, some security settings can only be set using the operation
panel.
Note
 Telnet is a terminal emulation program for TCP/IP networks such as the
internet.
 The Telnet program runs on your computer and connects your PC to a
server on the network.
 You can then enter commands through the Telnet program and they will
be executed as if you were entering them directly on the server console.
 This enables you to control the server and communicate with other
servers on the network.
 To start a Telnet session, you must log in to a server by entering a valid
username and password.
 Telnet is a common way to remotely control web servers.
Procedure:
 Create a folder with the name romdata in the root of the SD Card
 Create a subfolder in the folder romdata, using a descriptive name (for
instance the machine code or model name)
 Copy all the firmware files to the subfolder.
Note
 You can create more than one subfolder in the romdata folder for different
machines.
 However, this is not recommended.
 Just for safety: create just one sub folder, and copy only the firmware for
that particular device onto the SD Card.
 The following slides shows the procedure for an MFP.
 For a printer it is a little bit different.
 Switch off the printer
 Insert the SD Card with the firmware
 Switch on the printer and wait until a firmware name is shown (can
take as long as 45 seconds)
 Press the up- or down-arrow key to find the necessary firmware
 Press the enter key to select the firmware (An asterisk will be added
to the firmware name)
 Press the up- or down-key again until “Execute” is shown on the
display
 Press the enter key to start the firmware update.
 Switch off the machine when the firmware is updated (“Updated” will
be shown on the display)
 Remove the SD Card and switch the printer on.
Note
 You will have to enter the username and password of an administrator
with Machine Administrator privileges.
 Otherwise you will not have the necessary privileges for firmware update.
 The features mentioned in the slide above depend on the controller type.
 Administrator Authentication, User Authentication and Service Mode
Lock are features from machines fitted with the GW2004 Autumn
controller or later.
 Network Security Level is a feature which was introduced with the
GW2005 Spring controller.
 The principle is the same but the screens are different.
 You can press the [Login] button on the screen or you can press the
Login/Logout button on the right side of the panel.
 The administrator login names must be unique in the address book of the
machine.
 You cannot use the same login name for both a user and an
administrator.
Installation Tip 1:
 Losing the supervisor password can be very troublesome.
 You must replace the NVRAM, which basically means you will have to
input all the values from the SMC data sheet and maybe also replace the
developer(s).
 However, with the right precautions you can save yourself a lot of time
and effort.
 This precaution is creating a backup of the NVRAM (on SD Card) before
the supervisor account was changed.
 A good idea is to create the backup right after installing the machine at
the customer’s site.
 Keep the SD Card with the backup in a save place in the machine (most
machines have a save place for storing SD Card, so check the service
manual).
Installation Tip 2:
 An alternative is to rename the supervisor account yourself.
 Choose a name and password which are only known by your company.
 The customer can not change the account settings anymore, so this
could be an easy way of securing the supervisor account.
 However, please note that this procedure may not be acceptable for
some customers!
User Code Authentication
 User will have to enter a user code for authentication.
 User codes must first be registered in the local address book of the device.
 Printers can only use User Code Authentication.
Basic Authentication
 User will have to enter a user name and password for authentication.
 The user accounts must first be registered in the local address book of the
device.
Windows Authentication
 Authentication doesn’t take place using the local address book of the device, but
it uses the Windows Active Directory.
 Access restriction can be set on a per user base, but also using global groups.
Notes Authentication
 Authentication doesn’t take place using the local address book of the device, but
it uses the user database of an LDAP server.
Integration Server Authentication
 The integration server (which is integrated in RDSv3Mk2 products like
ScanRouter) supports Windows, Notes and Basic Authentication when used
with MFPs
 It can be used to combine several authentication methods, or to use access
restriction on a group base (just like Windows Authentication)
 When you press the button “Obtain URL”, the MFP will download the SSL
certificate from the integration server.
 The certificate will automatically be accepted.
 The state of the message next to the “Obtain URL” key will change from
“Not obtained” into “Obtained”.
Note
 Service Mode Lock is available on machines fitted with an GW2004
Autumn controller or later.
 Not only the SP modes but also PP modes are locked with this feature.
What is PP mode:
 Some settings can not be entered or changed using SP mode.
 Examples are entering the serial number of the machine or changing the
metering mode (counting developments or pages)
 The PP mode can be used to enter or change those settings.
 This mode is only intended for supervisors/ technical support and will
therefore not be discussed in this module.
 There are 2 options when access to WIM is required:
 The network administrator can temporarily select level 1 or 0 to open
port 80 again.
This is not a recommended method
 The network administrator can setup SSL (either with self-assigned
certificates or using a Certificate Authority server)
Instead of http://<IP-address> the URL to use is https://<IP-
address>.
 This slide shows which items a user can program on the display.
 Function Keys.
 Programmable icons
 Customizable logo.
 Shortcuts to webpages can only be stored when the optional browser
unit is installed.
 Device settings can be imported/exported using a csv file.
 As the programmable icons are stored in binary fields in the csv, they are
not easy to edit manually.
 Logo adjustment:
 (For 9 inch screen model) The resolution of the screen widens the
image slightly. It is difficult to notice, but if it is a problem, it can be
compensated for by scaling the image 94% in the horizontal
direction.
 In order to maintain the best image quality, it is advisable to create
images using an editor such as Gimp or Photoshop that allows jpegs
to be saved with minimal compression (quality = 100%). Images
created using MS-Paint might not look very good.
 With using WIM you can choose the file name. (xxxxxx.jpg)
 With using the SD Card you must use the folder structure
(.\custom_ui\image\) and name the file insert.jpg.
 The size must be exactly 324 x 66 pixels or 180 x 40 pixels.

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List of Changes: (See: View > Notes Page)

Date of Version Description

21-01- 1.0.a Initial version (no changes)

 Some suitable machines fitted with a GW2012 Spring controller:

Clearing System Settings

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