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https://po 454624927Assign Cus true 2022-12-122022-03-22false group_id 4545775905295
https://po 360059793Assign Pay false 2022-03-312018-12-12false group_id 360002481093
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https://po 360184442Assign Spotrue 2022-12-122020-09-25false brand_id 360001536693
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https://po 360184442Assign Sportrue 2022-12-122020-09-25false brand_id 360001536693
https://po 360080408Assign Poi true 2022-12-122019-04-09false brand_id 360001381433
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https://po 360080407Assign Veritrue 2022-12-122019-04-09false group_id 360002481073
https://po 459736435Assign Veritrue 2022-12-122022-03-31false group_id 4589651146639
https://po 360051638Notify requtrue 2022-12-122018-11-02false notificatio requester_
https://po 360138242Notify NEWfalse 2022-09-272020-02-20false notificati requester_
https://po 459738534Notify requtrue 2023-01-092022-03-31false notificatio requester_
https://po 360204848Notify ILL false 2022-09-272021-01-23false notificati requester_
https://po 900033926Notify requtrue 2022-12-122021-04-14false notificatio requester_
https://po 360204155Notify IND false 2022-09-272021-01-23false notificati requester_
https://po 360204156Notify IOWfalse 2022-09-272021-01-23false notificati requester_
https://po 524819258Notify KANfalse 2022-09-272022-08-02false notificati requester_
https://po 150000390Notify MICfalse 2022-09-272021-01-23false notificati requester_
https://po 360080226Notify requtrue 2022-12-122019-04-09false notificatio requester_
https://po 524815477Notify LOUfalse 2022-09-272022-08-02false notificati requester_
https://po 360051638Notify req true 2022-12-122018-11-02false notificatio requester_
https://po 360173931Notify requfalse 2022-03-312020-07-24false notificatio requester_
https://po 360058425Notify req true 2022-12-122018-12-06false notificatio requester_
https://po 190001012Notify VIR false 2022-09-272021-12-16false notificati requester_
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https://po 360172640Notify req false 2022-03-312020-07-16false notificatio requester_
https://po 190001318Notify WESfalse 2022-09-272022-01-18false notificati requester_
https://po 360164566Notify PB true 2022-12-122020-06-11false notificati requester_
https://po 360172641Update forfalse 2022-03-312020-07-16false ticket_for 360002023033
https://po 360114465Assign groutrue 2022-12-122019-10-08false brand_id 360001381433
https://po 360204848Notify COLfalse 2022-09-272021-01-23false notificati requester_
https://po 900043405Assign groutrue 2022-12-122021-08-20false brand_id 360001536693
https://po 360190162Notify requfalse 2022-03-312020-10-16false notificatio requester_
https://po 900043405Assign gro true 2022-12-122021-08-20false brand_id 360001536693
https://po 360112931SMS KYC/CC, false 2022-03-312019-09-28false notificati requester_
https://po 522433546Assign gro true 2022-12-122022-07-29false brand_id 360001536693
https://po 360125246SMS KYC/CC, false 2022-03-312019-12-06false notificati requester_
https://po 522436706Assign gro true 2022-12-122022-07-29false brand_id 360001536693
https://po 360121353SMS CC Bigfalse 2022-03-312019-11-14false notificati requester_
https://po 360121601Set IA ticketrue 2022-12-122019-11-16false ticket_for 360003479713
https://po 360125735SMS CC Bigfalse 2022-03-312019-12-06false notificati requester_
https://po 190001389Remove NJtrue 2022-12-122022-01-25false remove_tanj_chat new_jersey
https://po 360126562SMS CC Bigfalse 2022-03-312019-12-13false notificati requester_
https://po 360198286Notify IND false 2022-09-272020-11-13false notificati requester_
https://po 360138692Set NJ tick true 2022-12-122020-02-18false ticket_for 360003479713
https://po 360127048SMS CC Bigfalse 2022-03-312019-12-13false notificati requester_
https://po 360198286Notify ILL false 2022-09-272020-11-13false notificati requester_
 actions/0/ conditions/conditions/conditions/conditions/conditions/conditions/conditions/conditions/
"inplay": "{{ticket.ticket_field_option_title_900013829143}}"
} "platinum":
status is solved ticket_for is 900001776brand_id is
"{{ticket.ticket_field_option_title_4948058012431}}"
} "inplay": "{{ticket.ticket_field_option_title_900013829143}}"
status is solved ticket_for is 494799493brand_id is
} update_ty is Create ticket_for is 900001776366
priority
"platinum": is
"{{ticket.ticket_field_option_title_4948058012431}}"
} update_ty is Create ticket_for is 4947994933263
priority is
360001536693 current_taincludes nj_chat ia via_id is 29 update_ty is
priority is
360003479713 current_taincludes in_chat
360003479713 current_taincludes oh_chat
360003479713 current_taincludes md_chat
360003479713 current_taincludes ks_chat
360003479713 current_taincludes nj_chat
360003479713 current_taincludes la_chat
360003479713 current_taincludes co_chat
360003479713 current_taincludes mi_chat
360003479713 current_taincludes ny_chat ticket_for is_not 1500000081362
360001536693
360003479713 current_taincludes pa_chat
360001381433 status is new
360003479713 current_taincludes ia_chat
360003479713 current_taincludes il_chat
900000283726 group_id is 900004400update_ty is Create
360001381433 brand_id is 360001381ticket_for is_not 360002671ticket_for is_not
360001381433 brand_id is 360001381update_ty is Change role is
360001536693 update_ty is Create requester.cis 441593253current_taincludes
360003479713 current_taincludes pa_chat
360001536693 update_ty is Create requester.cis 441593253brand_id is_not
360002488234 recipient is service@poupdate_ty is Create
360001536693 update_ty is Create requester.cis 441593253current_taincludes
4589651146639 recipient is customerc update_ty is Create subject_in is_not
360017843893 recipient is karma@poiupdate_ty is Change
4551036223631 recipient is requests@update_ty is Create
900004400226 recipient is casino@poupdate_ty is Create
360017843893 recipient is karma@poiupdate_ty is Create
1500000195122 recipient is accounts@update_ty is Create
360016045614 recipient is account.mupdate_ty is Change
360002481113 recipient is rsg@point update_ty is Create
360001381433 recipient is customerseupdate_ty is Create
360002162253 recipient is support@pupdate_ty is Create ticket_for is_not
4545775905295 recipient is customerreupdate_ty is Create
4545775905295 recipient is customerreupdate_ty is Change
360002481093 recipient is cashier@poupdate_ty is Create
5454167129231 update_ty is Change brand_id is 360001381role is
360002488274 recipient is payments@ update_ty is Create
360001536693 via_id is 41 via_subtypis FACEBOOK:360001140654
360001536693 via_id is 26 via_subtypis TWITTER:360000030254
360001381433 via_id is 41 via_subtypis FACEBOOK:360001353393
360001536693 via_id is 30 via_subtypis TWITTER:5047894342031
360001536693 via_id is 26 via_subtypis TWITTER:5047894342031
360001536693 via_id is 26 via_subtypis TWITTER:360001066473
360001536693 via_id is 26 via_subtypis TWITTER:360000065974
360001536693 via_id is 26 via_subtypis TWITTER:360001066493
360001381433 via_id is 26 via_subtypis TWITTER:360000039634
360002488254 recipient is id@points update_ty is Create
360002481073 recipient is verificati update_ty is Create
4589651146639 recipient is verify@poiupdate_ty is Create
Thank You update_ty is Create status is_not solved role is
360001940update_ty is Change current_taincludes proactive role is_not
Thank You update_ty is Create status is_not solved role is
360002271update_ty is Change current_taincludes proactive role is_not
Thank You uf pdate_ty is Create status is_not solved role is
360001940update_ty is Change current_taincludes proactive role is_not
360001940update_ty is Change current_taincludes proactive role is_not
360002271update_ty is Change current_taincludes proactive role is_not
360002271update_ty is Change current_taincludes proactive role is_not
Thank You update_ty is Create status is_not solved role is
360002271update_ty is Change current_taincludes proactive role is_not
[{{ticket.acupdate_ty is Change comment_iis requester requester_is_not
{{ticket.titl update_ty is Create status is new subject_in is
{{ticket.titl update_ty is Create ticket_is_pis public role is_not
360002271update_ty is Change current_taincludes proactive role is_not
360002594update_ty is Change current_taincludes proactive role is_not
360001940update_ty is Change current_taincludes proactive role is_not
360002271update_ty is Change current_taincludes proactive role is_not
[{{ticket.acupdate_ty is Change comment_iis requester requester_is_not
619609907update_ty is Change current_taincludes proactive role is_not
360002271update_ty is Change current_taincludes proactive role is_not
{{ticket.titl update_ty is Change comment_iis requester requester_is_not
360002271update_ty is Change current_taincludes proactive role is_not
900003012update_ty is Change current_taincludes proactive role is_not
360002023033 update_ty is Change comment_iis requester requester_is
360001381433 subject_in is 1288441708
360002594update_ty is Change current_taincludes proactive role is_not
360001536693 subject_in is 1565283334
 {{ticket.titl update_ty is Create ticket_is_pis public role is_not
360001536693 subject_in is 1446832379
360000525custom_fi is deposits custom_fi is promotion_priority is
360001536693 subject_in is com.pointsbetus.app
360000525custom_fi is kyc_/_id_ve
custom_fi is kyc_doc_r priority is
360001536693 subject_in is com.pointsbet.us.cas
360000525custom_fi is deposits custom_fi is promotion_priority is
360003479713 current_taincludes ia_chat
360000525custom_fi is deposits custom_fi is promotion_priority is
nj_chat new_jersey current_taincludes ny_chat
360000525custom_fi is deposits custom_fi is promotion_priority is
360001940update_ty is Change current_taincludes proactive role is_not
360003479713 current_taincludes nj_chat
360000525custom_fi is deposits custom_fi is promotion_priority is
360002271update_ty is Change current_taincludes proactive role is_not
conditions/conditions/conditions/conditions/descriptionposition raw_title category_i actions/1/f
900002339role is_not end_user awsDynamd 1 awsDynamd 4640066906127
900002339role is_not end_user awsDynamd 2 awsDynamd 4640066906127
awsDynam3 awsDynam464006690status
3 Set Priority4640066906127
awsDynam4 awsDynam464006690status
5 Set Priorit 4640066906127
Create 6 Set Brand 464006690group_id
6 Set Priorit 4640066906127
7 Set IN Form464006690custom_fi
8 Set OH For464006690custom_fi
9 Set MD For464006690custom_fi
10 Set KS Form464006690custom_fi
11 Set NJ Form464006690custom_fi
12 Set LA Form464006690custom_fi
13 Set CO For 464006690custom_fi
14 Set MI Form 464006690custom_fi
15 Set NY Form 464006690custom_fi
16 Set Brand 464006690group_id
16 Set PA Form 464006690custom_fi
17 Set Brand 464006690group_id
17 Set IA Form464006690custom_fi
18 Set IL Form464006690custom_fi
19 Set Form fo4640066906127
360004517update_ty is Create 20 Set Form f 464006690ticket_for
end_user ticket_for is_not 1900000093008 21 Set Form f 464006690ticket_for
pa pointsbet_us pointsbet_pa pa_chat 22 Set Group b464006690custom_fi
22 Set PA tick 464006690custom_fi
900001285626 23 Set brand b464006690custom_fi
24 Assign Serv464006690brand_id
pa pointsbbrand_id is 360001381433 25 Set Group b464006690custom_fi
INTERAC e-Transfer: 26 Service Ema 464006690brand_id
27 Assign Kar 464006690brand_id
27 Assign Reta464006690brand_id
28 Assign Casi464006690brand_id
29 Assign Kar 464006690brand_id
30 Assign Acc 464006690brand_id
31 Assign Acc 464006690brand_id
32 Assign RSG464006690brand_id
33 Assign Cus 464006690custom_fi
150000008ticket_for is_not 900001776366 34 Assign Serv464006690brand_id
35 Assign Cus 464006690brand_id
36 Assign Cus 464006690brand_id
 36 Assign Pay 4640066906127
end_user via_id is 29 37 Assign Chat464006690brand_id
37 Assign Pay 464006690brand_id
38 Assign Spo464006690group_id
38 Assign Spo464006690group_id
39 Assign Poi 464006690group_id
39 Assign Spo464006690group_id
40 Assign Spo464006690group_id
41 Assign Spo464006690group_id
42 Assign Spor464006690group_id
43 Assign Spor464006690group_id
44 Assign Poi 464006690group_id
45 Assign Veri464006690brand_id
46 Assign Veri464006690brand_id
47 Assign Veri464006690brand_id
end_user brand_id is 360001536693 48 Notify requ464006690type
end_user requester. is false 49 Notify NEW464006690remove_ta
end_user brand_id is 900002565846 49 Notify requ464006690type
end_user requester. is false 50 Notify ILL 464006690remove_ta
end_user brand_id is 360001536693 50 Notify requ464006690type
end_user requester. is false 51 Notify IND 464006690remove_ta
end_user requester. is false 51 Notify IOW464006690remove_ta
end_user requester. is false 51 Notify KAN464006690remove_ta
end_user requester. is false 51 Notify MIC464006690remove_ta
end_user brand_id is 360001381433 51 Notify requ464006690type
end_user requester. is false 52 Notify LOU464006690remove_ta
current_usvia_id is_not 41 52 Notify req 4640066906127
Missed Chacurrent_taincludes aus_chat 52 Notify requ464006690ticket_for
end_user current_tanot_includproactive_outbound_53 Notify req 464006690status
end_user requester. is false 53 Notify VIR 464006690remove_ta
end_user requester. is false 54 Notify end 464006690remove_ta
end_user requester. is false 54 Notify NEW464006690remove_ta
end_user requester. is false 54 Notify NEW464006690remove_ta
current_usbrand_id is 360006679773 54 Notify requ4640066906127
end_user requester. is false 55 Notify end 464006690remove_ta
end_user requester. is false 55 Notify PEN464006690remove_ta
current_usticket_for is 360002671533 55 Notify req 4640066906127
end_user requester. is false 55 Notify WES464006690remove_ta
end_user requester. is false 56 Notify PB 464006690remove_ta
current_usticket_for is 360002671533 56 Update for4640066906127
57 Assign grou464006690group_id
end_user requester. is false 57 Notify COL464006690remove_ta
58 Assign grou464006690group_id
end_user brand_id is 360006679773 58 Notify requ464006690status
59 Assign gro 464006690group_id
urgent brand_id is 360001536693 59 SMS KYC/CC, 4640066906127
60 Assign gro 464006690group_id
urgent brand_id is 360001536693 60 SMS KYC/CC, 4640066906127
61 Assign gro 464006690group_id
high brand_id is 360001536693 61 SMS CC Big4640066906127
62 Set IA ticke464006690custom_fi
high brand_id is 360001536693 62 SMS CC Big4640066906127
63 Remove NJ4640066906127
high brand_id is 360001536693 63 SMS CC Big4640066906127
end_user requester. is false 64 Notify IND 464006690remove_ta
64 Set NJ tick 464006690custom_fi
high brand_id is 360001536693 64 SMS CC Big4640066906127
end_user requester. is false 65 Notify ILL 464006690remove_ta
actions/1/ conditions/conditions conditions conditions/conditions conditions conditions/conditions

solved
requester.cis 360001258custom_fi is vip
solved
custom_fi is watch/mixcustom_fi is sharp custom_fi is
360002488234
requester.cis_not 360001258requester.cis_not 360001258requester.cis_not
in
oh
md
ks
nj
la
co
mi
ny
360002488subject_in is Outbound ca
subject_in is Inbound calcomment_iis
pa
360002162subject_in is Inbound calsubject_in is Outbound comment_iis
ia
il

360002023033
360002023033
pa
pa
pa
360001536693
pa
900002565846
360001536693
360001536693
360001536693
360001536693
360001536693
360001536693
360001381433
australian
360001381433
360001381433
360001381433
360001381group_id is 360002162group_id is group_id is
360001381433
360002488234
360002488234
360002162253
360002488234
360002488234
360002488234
360002488234
360002488234
360002162253
360001536693
360001381433
900002565846
incident
proactive_outbound_sms
incident
proactive_outbound_sms
incident
proactive_outbound_sms
proactive_outbound_sms
proactive_outbound_sms
proactive_outbound_sms
incident
proactive_outbound_sms

360002023033
solved
proactive_outbound_sms
proactive_outbound_sms
proactive_outbound_sms
proactive_outbound_sms

proactive_outbound_sms
proactive_outbound_sms

proactive_outbound_sms
proactive ticket_for is 360002538ticket_for is 360002683ticket_for is

900006625186
proactive_outbound_sms
900006625186
solved
900006625186

900006625186

900006625186

ia

proactive_outbound_sms
nj

proactive_outbound_sms
conditions conditions/conditions conditions conditions/conditions conditions conditions/conditions

promo_aburequester.cis 360001258requester.cis 360001258requester.cis

360001258requester.cis_not 360001258813

Outbound ca
comment_iis Inbound call from: +1

Inbound calcomment_iis Outbound call from: +61

360003814054

360002683ticket_for is 360004709ticket_for is 150000008ticket_for is

conditions actions/2/factions/2/ actions/3/factions/3/ actions/4/factions/4/ actions/5/factions/5/

360001258773
ticket_for 360003479713

brand_id 360001536current_tany

current_tapa brand_id 360001536693

custom_fi australian ticket_for 360002023custom_fi 360043638requester.c360002713993

remove_tapointsbet_sportsbook
remove_tapointsbet_group_id 5454167129231
group_id 5454653136783
requester.c4415932532505
current_tapa

group_id 5454653136783
ticket_for 458913277custom_fi cacustomer_care

notificatio requester_id
current_tacasino
custom_fi promotioncustom_fi promotions___bonuses

custom_fi australian ticket_for 360002023custom_fi rsg

group_id 360003799ticket_for 360002023033
custom_fi australian ticket_for 360002023033
custom_fi australian ticket_for 360002023033
custom_fi australian ticket_for 360002023033
 custom_fi australian ticket_for 360002023033
custom_fi australian ticket_for 360002023033

ticket_for 360003479713
custom_fi australian ticket_for 360002023033
ticket_for 360003479713
ticket_for 360003479713
ticket_for 360002813733
ticket_for 360004698613
ticket_for 360002030614
custom_fi australian ticket_for 360002023033

custom_fi australian ticket_for 360002023033

ticket_for 458913277custom_fi caverification

ticket_for 360002023033

status solved custom_fi general__other__missed_chat

1500000081362

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current_user
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Market ReqPointsBet Retail Sportsbook Team

 current_tanot_includproactive ticket_for is_not 360002683114 PointsBet Customer Support
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 conditions/conditions/conditions/conditions/conditions/conditions/conditions/conditions/conditions/

Retail Sportsbook Team

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Hey {{ticket.requester.first_name}}! It was a pleasure to assist you. Please feel free to reply to this text once you complete the

Hola {{ticket.requester.first_name}}! Fue un placer ayudarle! No dude en responder a este texto una vez que complete el depó

Hey {{ticket.requester.first_name}}! We just called from PointsBet Sportsbook because we noticed you may have recently expe

Hey {{ticket.requester.first_name}}! We're reaching out from PointsBet Sportsbook because we noticed you may have recently

Hey {{ticket.requester.first_name}}! We're reaching out from PointsBet Sportsbook because we noticed you may have recently
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conditions/conditions/conditions/conditions/conditions conditions conditions/conditions conditions/any/7/value/0
 group_id is_not 4551036223631

INTERAC e-Transfer:

900004400226

1446832379

ticket_for is 360005565ticket_for is 360005724074

s text once you complete the deposit so we can have the bonus credited or if you encounter any other issues. We will be happy

una vez que complete el depósito para que podamos acreditar el bono o si por algun chance encuentra algún otro problema. ¡E

d you may have recently experienced an issue trying to fund your account. We would love a chance to make this right. Please f

oticed you may have recently experienced an issue with your deposit. If you are having issues with the ACH option, we recomm

oticed you may have recently experienced an issue with your deposit. If you are having issues with the Online banking option,

oticed you may have recently experienced an issue with your deposit. If you are having issues with the Online Banking option,
conditions/any/7/value/0
360005724074
other issues. We will be happy to help! In the meantime... #staysharp

entra algún otro problema. ¡Estaremos encantados de ayudar! Mientras tanto ... #staysharp

ce to make this right. Please feel free to text us back here for assistance :) #staysharp

h the ACH option, we recommend using the Online Banking or the PointsBet MasterCard, they are our two most reliable depos

h the Online banking option, we recommend deleting your saved account info and manually signing back in. Once this is done,

h the Online Banking option, we recommend using the PointsBet MasterCard or the ACH options They are our two most reliab
e our two most reliable deposit method . Please feel free to text us back here to discuss further or schedule a call if the issue pe

ng back in. Once this is done, your deposit should go through seamlessly. Please feel free to text us back here to discuss furthe

They are our two most reliable deposit methods. Please also feel free to text us back here to discuss further or schedule a call
r schedule a call if the issue persists :) In the meantime.. #staysharp

us back here to discuss further or schedule a call if the issue persists :) In the meantime.. #staysharp

uss further or schedule a call if the issue persists :) In the meantime.. #staysharp