CheckList Notes
CheckList Notes
CheckList Notes
Backorder
Preorder
PIF Order placing
Activation Scenarios
Tablet Activation
Activation - New number (Single line)
Activation - New number (Multi- line)
Activation - New number (Device + Tablet)
BYOD Activation
Watch Activation - BYOW
Watch Activation - Scan
Watch Activation - Ship (D2C)
Ship Sim Activation
BYOD Sim led activation
Port In Activations (Success - Fake/ Real)
Care Scenarios
NDEL Order place with DPP + Activation
NDEL Cancel (D2C)
NDEL PIF Order place + Activation
Plan change - BTG to UNL
Plan change - UNL to BTG
Bucket Switch (D2C)
Add/ Cancel XMPP
Additional Device Payment - Existing Card
Card Update (D2C)
Number Change
Email ID Update
Suspend/Resume lines
Segment Change
Timeline
Bolt On - Add / remove HD Pass
Bolt On - Add/ Remove Canada Pass
Good Will Credit
GTP
Trade -IN
Reverse Logistics Scenarios
Returns
Exchange - Buyer's Remorse
Exchange - Warranty
Tablet Exchange
Tablet Return
Early Upgrade
BYOD Exchange
Plan 5.0
Seg 4 - Buyflow
Seg 4 - Plan switch (Upgrade, downgrade)
Forward Segment switch
Reverse Segment switch
Activation Fee , Billing details
CBM order placing on Seg 4
CBM Cases
Telesales Buyflow + Activation
Retail Buyflow + Activation
Exchange
Return
NDEL
Plan switch
Bolt On
eSIM
Retail NDEL PSIM to eSIM (4G to 5G)
Telesales NDEL PSIM to eSIM (5G to 5G)
Digital NDEL PSIM to eSIM (5G to 5G)
Digital eSIM Returns
Telesales eSIM Returns
Retail 5G to 5G Exchange (pSIM to eSIM)
Omni Channel pSIM-Retail to eSIM- D2C (eSIM device as NDEL Backorder -Order placing)
Omni Channel pSIM-Retail to eSIM- Telesales (eSIM device as NDEL Backorder -Order placing)
Digital pSIM to eSIM - NDEL Backorder (eSIM)
Digital Backorder device -Order placing + Activation (eSIM device)
Telesales Backorder device -Order placing + Activation (eSIM device)
Retail Backorder device -Order placing + Activation (eSIM device)
Status Order Number
PASS 3304000174378676211
PASS 3304000174378677028
PASS 3304000174381418361
PASS
PASS 3304000174382122260
PASS 3304000174382122260
FAIL(Invalid Imei)
PASS
PASS
PASS 3304000174381418361
PASS 3304000174378676211
PASS 3304000174378677028
PASS 3304000174382122260
PASS 3304000174382122260
PASS
PASS 3304000174391506560
PASS
PASS 3304000174378676211
PASS 3304000174381899969
PASS 3304000174378970270
FAIL OTC-715
PASS 4116334703769091328
PASS 3304000174378676211
PASS 4116334703804702976
PASS
PASS 4116897653798853376
PASS 4116334703466615552:4116334703466617552
PASS 3304000174384539363
PASS 4116897652605389056:4116897652605391056
PASS 3304000174384675069
PASS 4116334702517890000
PASS 3304000174384881915
3304000174470068574(Single line order)
D2C Order Number
3304000174385533390
3304000174383723087
3304000174376516459
3304000174381926495
3304000174382081676
3304000174382082372
3304000174385197706
3304000174379409003
3304000174383450000
3304000174381926495
3304000174383784802
3304000174385860768
3304000174385197706
3304000174385703954
3304000174379409003
3304000174381770000
4116897652112113920:dc63a32a-5913-4637-bacd-8980021b796e
PASS (Amdocs Order)
4116897652790967808
4116334702154685440:aaf976dc-fd01-4bb3-9d93-7b9c541e6942
4116897653324356352:509f1a85-2588-4064-bddb-04f9a59d09a1
4116897653674899200:4116897653674901200