Made Sugi Pratiwi

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PROFILE INFO

Looking forward for designation where I can show my talents,


skills and Experience in professionalism to developed my career
in a successful way.

WORK EXPERIENCE

OBLU SELECT Lobigili 2022 - present


ONLY BLU Largest Under Ocean
Restaurant Maldives - Floor Captain
MADE SUGI  Daily reporting time before 30 minutes of real duty
time (opening time).
PRATIWI MADE SUGI  Provide friendly, excellent and professional service
to all guests.
 Fully responsible for any reservation.
 Check that all utensils are properly stocked and
inspected.
 Assist guests on their respective requests and
deliver based on their ability.
 Have to give the briefing 2 minutes before 15
Minutes opening hours (Lunch/Dinner).
 Making the sifting & duty roster for Asst. waiter,
waiter & Sr. waiter.
Phone  Have to checking the daily attendance sheet of
+62-8788-6053-076 Asst. waiter, Waiter & Senior Waiter/ waitress.
 Have to check daily necessary papers for Asst.
Email waiter/ waitress, waiter & Sr. waiter/waitress.
uggypratiwi26@gmail.com  Have to ready weekly broken list.
 Support Restaurant Manager in achieving all goals
Address and Key Performance Objective.
Jalan A Yani, Gg. Dewi Sita,  Daily report
No.28, Singaraja, Bali
Hostess Server 2018 – 2020
Rixos Saadiyat Island Abu Dhabi
 Greet and escort customers to their tables
 Present menu and provide detailed information
when asked (e.g. about portions, ingredients or
potential food allergies)
2014
 Prepare tables by setting up linens, silverware
Bachelor of FNb Service
and glasses
Mapindo Singaraja Diploma 1
 Inform customers about the day’s specials
2010-2013  Offer menu recommendations upon request
SMAN 4 Singaraja  Up-sell additional products when appropriate
 Take accurate food and drinks orders, using a
POS ordering software,order slips or by
memorization
 Check customers’ IDs to ensure they meet
minimum age requirements for consumption of
alcoholic beverages
 English
 Communicate order details to the Kitchen Staff
 Indonesia  Serve food and drink orders
 Check dishes and kitchenware for cleanliness and
presentation and report any problems
 Arrange table settings and maintain a tidy dining
area
 Deliver checks and collect bill payments
 Carry dirty plates, glasses and silverware to
kitchen for cleaning. Meet with restaurant staff to
review daily specials, changes on the menu and
parties)
 Follow all relevant health department regulations
 Provide excellent customer service to guests

Senior Waitress 2017 - 2018


CROWN PLAZA HOTEL Dubai
 Always greeting and welcoming my guests in a
professional and friendly manner
 Maintained a very warm welcoming environment
 Developed a system for guests to report any issues and
they would get an immediate respond
 Creating database for guest information and their
moment’s time with us
 Consistently meetings guest expectations
 Ensuring guests Satisfactions
 Very good in corresponding with big groups emails and
organisation of events

Bar Waitress 2015 - 2017


SOLIS BEACH CLUB PALM JUMEIRAH
 Always greeting and welcoming my guests with a
warm welcome and an eye contact and smile
 Create manage offers and packages, to ensure a
frequent costumers and up sells
 Escort customers to the table; ensure they are
satisfied with the service food and ambiance
 Providing a professionalism service to the customer
to make them happy and satisfied
 Ensuring they are happy for what they are paying for
 Always takes feedback of the regular customers,
making sure they are coming back again
 Carrying ,Skilled in food handling food trays and
operating POS computer cashier register files

Cashier & Waitress 2014 - 2015


BALI MANDIRA RESORT & SPA
 Greeting the guests and colleagues with a natural
smile
 Providing guest as special and professionalism
service
 Helpful and team work
 Excellent communicator with guests
 Carrying, Skilled in food handling trays and
operating POS computer Cashier register files

PERSONAL SKILLS

 - Team player
 - Problems solving
 Flexible and adaptable
- Flexible and adaptable
- Dealing and challenging
- Open minded and friendly

KNOWLEDGE and TRAINING

 Personal hygiene
 Coffee making
 Beer training
 Wine Training
 Upselling training
 Microsoft office
 POS (Point Of Sale) System

REFERENCES

Available on Request.
I hereby certify that all information are true to the best
of my knowledge.

Best Regards,

Ms.Made Sugi Pratiwi

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