Verizon Consumer Buckslip Terms Ny

For New York customers only
Introducing the new Verizon Mobile Protect.
Unlimited, no extra cost

cracked screen repairs.
More value. Starting August 10, 2023.
For important program
details, please review
the information provided
inside, along with
the attached device
protection brochure.
up to
$29 $229
$0 $99
unlimited damage
cracked screen replacement
repair deductible deductible
For New York customers only. Customers from other states please refer to the current
nationwide device protection brochure. For business device protection options, see the
Total Mobile Protection for Business brochure.
Details effective August 10, 2023 Effective August 10, 2023, customers with a Tier 2
device enrolled in the following programs will see
Verizon Mobile Protect (VMP) single device will their monthly charge change:
remain $14/mo. or $17/mo., depending on device. Total Equipment Coverage (TEC)6,8: $9.55
VMP and VMP Multi-Device benefits will include: Wireless Phone Protection (WPP)6: $5.40
Mobile Secure: $7.45
$29 $0 NEW: All applicable taxes and surcharges extra.
cracked screen UNLIMITED
repair deductible1 number of claims2
Effective August 10, 2023, customers with the
following options may see a change to their monthly
charge, depending on the number of lines with eligible
Up to $229 NEW: Recover devices on their account:
$99 damage data even if your
Verizon Mobile Protect 4-20 lines: 3 lines: 2 lines:
replacement smartphone Multi-Device6, 8 (VMP MD) $60 $50 $34
deductible3 is damaged4
Mobile Secure 4-20 lines: 3 lines: 2 lines:
Multi-Device $28.35 $18.35 $11.20
And the same great benefits available today including:
See attached brochure for complete list of device protection monthly charges.
• Same day delivery and setup5
All applicable taxes and surcharges extra.
• Fast battery replacements (for select smartphones)6
• 24/7 access to tech support and digital security and privacy tools7
For more information on Multi-Device device protection, please see Additional information and new deductible fees
back cover. effective August 10, 2023:
All applicable taxes and surcharges extra. Insurance (WPP) Loss and theft: $19/$49/$99/$149/$249
replacement deductibles Damage: $993
1
Select smartphones that only have a cracked front screen are eligible for cracked screen repair Cracked screen
$0
(smartphones with damage to the back glass or other damaged components beyond front glass repair deductible1
are not eligible for cracked screen repair). Subject to parts availability, in select locations, which are
subject to change at any time. Repairs are performed by an Asurion-certified technician and come
with a 12-month limited warranty. Eligibility for cracked screen repair will be determined at time
Single device: unlimited number of claims
of claim approval. Visit phoneclaim.com/verizon to check current device eligibility. This benefit is Multi-Device: unlimited number of claims
provided by Wireless Phone Protection. Max number of per registered line
2
For VMP Multi-Device accounts with 4 to 20 lines with eligible devices, customers can file unlimited insurance (WPP) claims VMP MD for 4-20 lines: 3 registrations
claims across three registered lines. VMP MD accounts with 4 to 20 lines with eligible devices can in 12 months
enroll in Additional Coverage for $11.40 per additional registration (up to 3 registrations max). VMP MD for 3 lines: 3 registrations
3
The $99 damage deductible will apply for all damage that is ineligible for cracked screen repair. The VMP MD for 2 lines: 2 registrations
$99 damage deductible will not apply if your loss and theft deductible is under $99. In such cases,
the damage deductible will be the same as your loss and theft deductible. This benefit is provided by
Wireless Phone Protection. Additional Coverage $11.40 per additional registration
4
Data recovery services provide assistance with backing up data to your preferred cloud service at select Available only with with unlimited claims
uBreakiFix® by Asurion or Asurion Tech Repair & Solutions™ locations, subject to change. Services are VMP MD 4-20 lines Up to 3 additional registrations
available for select eligible devices, provided such device is functional and include, but are not limited to,
downloading data from a storage backup. For select smartphones, data recovery services may include
temporary repair of damaged smartphones in order to access limited data backup. These services do Device claim maximum $3,000
not include repair or replacement of such smartphone, and customer’s smartphone may be returned
in a different manner if necessary to access data for transfer. Ability to access and transfer data is not Replacement device could be
guaranteed and dependent on certain criteria, including the ability to connect to a network, access to Replacement devices new or refurbished.
cloud or data storage, and condition of device. This benefit is provided by Mobile Secure.
5
All Same Day Delivery and Setup services (a benefit of Mobile Secure) are subject to the following:
available in select locations, which are subject to change at any time, contingent on certain criteria, All device protection options continue
including customer location, technician availability, and inventory availability. Same Day Delivery and to renew each month until canceled,
Setup for new devices is only available for devices purchased on verizon.com, if presented as an and are billed directly to your wireless
option at the time of device purchase. Same Day Delivery and Setup for insurance replacements is
available for select smartphones with approved claims, with eligibility determined at time of claim account. You can cancel your coverage at
Cancellation policy any time and receive a prorated refund of
approval. Replacement device could be new or refurbished.
6
Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. your monthly charge. We may cancel your
Repairs are available in select locations, subject to parts and technician availability. Eligibility for coverage or change terms by giving you
repair will be determined at the point of Extended Warranty claim. If a repair option is not available prior written notice as required by law.
for your model smartphone, you will be offered a replacement device and the Extended Warranty $49
replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida
customers. In Florida, extended warranty coverage is provided by the insurance program (damage Lost, stolen or damaged device replacements are provided by Wireless Phone Protection, which
8
replacement deductible and claim limit apply). is insurance coverage underwritten in Georgia by LM General Insurance Company (Boston,
7
Digital Secure: Only smartphones are eligible for most features. Select features may be accessed on MA), in Indiana by Indiana Insurance Company (Boston, MA), in Louisiana by Liberty Personal
tablets and computers. A smartphone is required to download the Digital Secure app. Select features Insurance Company (Boston, MA), in New Jersey by Liberty Mutual Mid-Atlantic Insurance
may be accessed on tablets and computers. OS restrictions apply: Android 4.4+ & iOS 11+. Call Company (Boston, MA), and in all other states, Liberty Insurance Underwriters Inc. (Boston,
Filter: Compatible smartphone required; features included vary by device. Tablets, smart watches and MA) or one of its insurance company affiliates; in Florida, Wireless Phone Protection includes
basic phones not supported. The following OS requirements apply: Android 9.4.0+ and iOS 2.1.1+. coverage for post-warranty malfunctions (damage replacement deductible and claim limit apply).
High-risk spam calls are automatically blocked and forwarded to voicemail. Download the Call Filter Asurion Insurance Services, Inc. (in California, Agent License #OB35141; in Iowa, Agent license
app to manage all settings and access custom control. These benefits are provided by Mobile Secure. #1001000131), is the Agent and provides the claims servicing under this program.
Insurance (WPP) Replacement Deductibles
The deductible schedule may change from time to time, as some devices may be moved to a different tier during the term of enrollment.
Deductibles for select devices:
Tier 1 Smartphones and Watches

Loss, theft and damage deductibles below are applicable before 8/10/23. Effective 8/10/23, the below deductibles will be applicable for replacements for loss and theft, and there will be
a $99 damage replacement deductible.3
Apple® iPhone® 14, iPhone® 14 Pro, iPhone® 14 Plus, iPhone® 14 Pro Max, iPhone® 11, iPhone® 11 Pro, iPhone® 11 Pro Max, iPhone® 12, iPhone® 12 Mini,
$229 iPhone® 13 Mini, iPhone® 12 Pro, iPhone® 12 Pro Max, iPhone® 13, iPhone® 13 Pro, iPhone® 13 Pro Max, iPhone® 8 Plus 256 GB, iPhone® X, iPhone® XR, iPhone®
before 8/10/23 XS, iPhone® XS Max, Samsung Galaxy Note 10 Plus, Samsung Galaxy Note 20 5G, Samsung Galaxy Note 20 Ultra 5G, Samsung Galaxy Note 8, Samsung Galaxy
Note 9, Samsung Galaxy S10, Samsung Galaxy S10 Plus, Samsung Galaxy S10e, Samsung Galaxy S20 5G, Samsung Galaxy S20 Plus 5G, Samsung Galaxy S20
$249 Ultra 5G, Samsung Galaxy S21 5G, Samsung Galaxy S21 Plus 5G, Samsung Galaxy S21 Ultra 5G, Samsung Galaxy S8 Plus, Samsung Galaxy S9 Plus, Samsung
effective 8/10/23 Galaxy S22 Ultra 5G, Samsung Galaxy S22 5G, Samsung Galaxy S22 Plus 5G, Google Pixel 6, Google Pixel 6 Pro, Google Pixel 7 Pro, Samsung Galaxy Z Flip3 5G,
Samsung Galaxy Z Fold3 5G, Samsung Galaxy Z Flip4 5G, Samsung Galaxy Z Fold4 5G, Samsung Galaxy S21 FE 5G
Tier 2 Smartphones, Watches and Tablets

iPhone® 6, iPhone® 6s, iPhone® 7 (32 GB, 128 GB), iPhone® 8 (64 GB, 128 GB), iPhone® SE, iPhone® SE 2020 (64 GB, 128 GB), Apple® Watch 3 GPS+Cellular
(38MM, 42MM) Aluminum, Apple® Watch 4 GPS+Cellular (40mm) Aluminum, Apple® Watch 5 GPS+Cellular (40mm) Aluminum, Apple® Watch SE 2021
$99 GPS+Cellular (40mm, 44mm), Kyocera DuraForce Pro 2 64 GB, Motorola MOTO Z3, Motorola MOTO Z4, Motorola One 5G UW 128 GB, Samsung Galaxy A42 5G
128 GB, Samsung Galaxy A50 64 GB, Samsung Galaxy A51 128 GB, Samsung Galaxy Watch 3 (41mm, 45mm), Samsung Galaxy Watch (42mm, 46mm), Samsung
Galaxy Watch Active2 (40mm, 44mm)
iPad® 10.2" 128 GB (2020), iPad® 2017 128 GB, iPad® 6 9.7" 128 GB (2018), iPad® 64 GB (2021) Wi-Fi+Cellular, iPad® 7th Generation 128 GB, iPad® Air (16 GB, 32
GB, 64 GB), iPad® Air 2 (16 GB, 32 GB, 64 GB), iPad® Air 3 64 GB, iPad® Mini 2 (16 GB, 32 GB, 64 GB), iPad® Mini 5 64 GB, iPhone® 6 Plus, iPhone® 6s Plus, iPhone®
7 Plus (32 GB, 128 GB), iPhone® 8 256 GB, iPhone® 8 Plus (64 GB, 128 GB), iPhone® SE 2020 256 GB, Apple® Watch 4 44MM (GPS+Cellular) Aluminum, Apple®
Watch 5 44mm (GPS+Cellular) Aluminum, Apple® Watch 5 Nike 44mm (GPS+Cellular), Apple® Watch 6 (40MM, 44MM) (GPS+Cellular) Aluminum, Apple® Watch 7
$149 (41MM, 45MM) (GPS+Cellular) Aluminum, Apple® Watch 8 (41MM, 45MM) (GPS+Cellular) Aluminum, Google Pixel 2 64 GB, Google Pixel 4A 5G UW 128 GB, LG G6,
LG G7 ThinQ 64 GB, LG Velvet 5G 128 GB, Motorola Moto Z Force, Motorola Moto Z2 Force, Motorola Moto Edge 5G, Nokia 8 V 5G UW 64 GB, Samsung Galaxy A51 5G
128 GB, Samsung Galaxy A71 5G 128 GB, Samsung Galaxy S20 FE 5G UW 128 GB, Samsung Galaxy S6 (32 GB, 64 GB), Samsung Galaxy S7 32 GB, Samsung Galaxy
S7 Edge 32 GB, Samsung Galaxy S8 64 GB, Samsung Galaxy S9 64 GB, iPad® Air (2020), iPad® Pro 10.5, iPad® Pro 11" (2018, 2020, 2021, 2022), iPad® Pro 12.9"
(2018, 2020, 2021, 2022), iPad® Pro 9.7, Samsung Galaxy Tab S7 5G 128 GB, Samsung Galaxy Tab S7 Plus 5G 128 GB
Tier 3 Smartphones, Watches, Tablets and Basic Phones

Alcatel Go Flip V, Kyocera Cadence, Kyocera Dura XV Extreme With Camera, Kyocera Dura XV LTE, Motorola Moto G Power 64 GB, Motorola Moto G7 Power 32
$19 GB, Novatel Wireless MiFi 6620L, Novatel Wireless MiFi 8800L, Orbic Speed 4G, Samsung Galaxy A01 16 GB, Samsung Galaxy A02 32 GB, Samsung Galaxy
A10e 32 GB, Samsung Galaxy A20 32 GB, Samsung Galaxy J3 V (2018), Samsung Galaxy J7 V, Samsung Galaxy J7 V 2, Verizon Gizmo Watch 2
LG GPad 5 10.1 32 GB, Samsung Galaxy Tab A 8 32 GB (2019), Samsung Galaxy TAB A 8.4 32 GB, Samsung Galaxy Tab E, Samsung Galaxy Tab E 8.0 32 GB,
$49 iPad® 10.2" 32 GB (2020), iPad® 5th Generation 32 GB, iPad® 6 9.7" 32 GB (2018), iPad® 7th Generation 32 GB, Samsung Galaxy Tab S5e 10.5" 64 GB
Tier 1 and Tier 2 - Damage Replacement Deductible (not applicable to Tier 3 devices)
$99 Applicable to replacements for damaged devices.3

effective 8/10/23
Cracked Screen Repair Deductible

$29
before 8/10/23
NOTE: Repair is available on select smartphones, subject to parts availability. To check availability, go to phoneclaim.com/verizon.
$0
effective 8/10/23
All deductibles are non-refundable, and per approved claim.

If you don’t see your device, go to phoneclaim.com/verizon or call 1.888.881.2622.
The Asurion® and Verizon® trademarks and logos are the property of Asurion, LLC and Verizon Trademark Services, LLC, respectively. All rights reserved. Apple, Apple Watch, iPad, iPad Air, iPad mini, iPad Pro and
iPhone are trademarks of Apple Inc. All other trademarks, service marks and product brands that appear herein are the property of their respective owners.
New: Verizon Mobile Protect Multi-Device
(VMP MD) is available for larger accounts
VMP MD will be available for accounts with up to 20 lines with
eligible devices.
Your Multi-Device coverage will automatically adjust to reflect one of
the below based on the number of lines on your account. You don’t
need to do anything – we’ll take care of keeping you covered.
4 to 20 lines
3 registrations | $60/mo.
3 lines 2 lines
3 registrations | $50/mo. 2 registrations | $34/mo.
Lines must have eligible devices on them to be covered. For more

information, go to asurion.com/verizon/NYvmpnewbenefits.
Registrations come with unlimited claims. Just file a claim to
register that line. That registration will automatically reset to be
used by another line on the account if no other claims are filed on
the registered line for 12 months.
If you have 4-20 lines on your account, you may add Additional
Coverage for $11.40/registration for up to 3 additional registrations
(for a total of 6 registrations).
Mobile Secure Multi-Device (not an insurance or service contract

product so there is no coverage for loss, theft, damage or
post-warranty malfunctions):
2 lines: $11.20/mo.; 3 lines: $18.35/mo.; 4-20 lines: $28.35/mo.
Have questions or want to review your

terms and conditions effective 8/10/2023?
Scan this code with your smartphone or visit
asurion.com/verizon/NYvmpnewbenefits
Electronic Communications: Asurion may send you program

communications, including legal notices and terms and conditions,
electronically using the last email address on file with Verizon, the
mobile number identified in the Verizon system as the account
owner and/or any other email address or mobile number you
provide to Asurion, unless prohibited by state law. If electronic
delivery is not possible, this information will be mailed to you.
Legal notices will not be sent to New York customers electronically.
©2023 Asurion, LLC.

All rights reserved.
VMPBUCKNY2023
VZW-1181560-23
INS80133EN COV55385
For New York customers only
Verizon
Mobile
Protect
and Verizon Mobile Protect
Multi-Device
See inside for Other Device Protection Options for New York customers only.
Customers in other locations, please see the nationwide device protection
brochure for customers. For business device protection options, see the Total
Mobile Protection for Business brochure.
VERIZON MOBILE PROTECT
The benefits you care The security and support

most about. you will love.
Wireless Phone Protection (WPP)1 Verizon Mobile Protect and Verizon Mobile Protect
Protection from loss, theft and damage MD also include Mobile Secure:*
(including liquids) Digital security and privacy tools
Benefits include ID theft monitoring,
Unlimited cracked screen repair secure Wi-Fi, and screening and blocking
Get it fixed fast for only $29 each time you of robocalls.6 Download the included apps:
need it.2 Digital Secure and Call Filter.
24/7 Security Advisor7
Verizon Extended Warranty (EW)3 Experts optimize your digital security and
Post-warranty malfunctions privacy tools6 and help resolve security
Receive unlimited repairs and replacement vulnerabilities that can impact your personal
devices for post-warranty malfunctions. identity and online privacy.
Battery replacement 24/7 Tech Coach support
Just book an appointment to visit a Verizon Get help to optimize your device and connect
authorized repair facility, and we’ll take it to virtually anything else – now available
care of it. from select smart home speakers.
Unlimited device refresh
Enjoy longer device life with deep cleanings
Verizon Mobile Protect Multi-Device—a better and expert-led diagnostics that can help you
option for larger accounts (up to 10 lines with improve speed, performance and battery life.8
eligible devices) with 3 registrations to share.
Same-day delivery and setup
Get your replacement smartphone9 or
new device10 purchased from Verizon.com
delivered and set up the same day.
Verizon offers other device protection options; see the Other Device Protection
Options panel for a full list of options and important coverage details. * Access to Mobile Secure benefits depends on device type. Security features are provided
Open this panel to see a summary of key terms and conditions. through Verizon and the Call Filter and Digital Secure apps. This program is not an
insurance or service contract product and is subject to separate terms of service.
1
Lost, stolen or damaged device replacements are provided by Wireless Phone 6
Digital Secure: A smartphone is required to download the Digital Secure app. Select
Protection, which is insurance coverage underwritten in Georgia by LM General features may be accessed on tablets and computers. OS restrictions apply: Android 4.4+
Insurance Company (Boston, MA), in Indiana by Indiana Insurance Company & iOS 11+. Enroll in identity theft monitoring via the app. Verizon does not monitor all
(Boston, MA), in New Jersey by Liberty Mutual Mid-Atlantic Insurance Company transactions and cannot protect against all identity theft. Customer should contact the
(Boston, MA), and in all other states, Liberty Insurance Underwriters Inc. (Boston, three national credit bureaus to monitor credit report. Call Filter: Compatible smartphone
MA) or one of its insurance company affiliates; in Florida, Wireless Phone Protection required; features included vary by device. Tablets, smart watches and basic phones not
includes coverage for post-warranty malfunctions (device replacement deductible supported. The following OS requirements apply: Android 9.4.0+ and iOS 2.1.1+. High-
and claim limit apply). Asurion Insurance Services, Inc. (in California, Agent License risk spam calls are automatically blocked and forwarded to voicemail. Download the Call
Filter app to manage all settings and access custom controls.
#OB35141; in Iowa, Agent license #1001000131), is the Agent and provides the
claims servicing under this program.
7
Security Advisor does not provide real-time notification of sensitive data exposure; virus/
malware removal; home network hacking mitigation; or data loss management. Security
2
Select smartphones that only have a cracked front screen are eligible for cracked Advisor can be accessed through the Digital Secure app. A smartphone is required to
screen repair (smartphones with damage to the back glass or other damaged download the Digital Secure app, with features included varying by device.
components beyond front glass are not eligible for cracked screen repair). Subject 8
Device performance checks and device sanitization are only available in select locations, which
to parts availability, in select locations, which are subject to change at any time. are subject to change at any time. Availability of refresh services are for most smartphones and
Repairs are performed by an Asurion-certified technician and come with a 12-month tablets and is contingent on certain criteria, including device type and technician availability.
limited warranty. Eligibility for cracked screen repair will be determined at time of These services are diagnostic only and do not include troubleshooting, triage, repair or
claim approval. Visit phoneclaim.com/verizon to check current device eligibility. replacement services. Select refresh services may be available as a web-based service.
3
Replacement or repair for post-warranty malfunctions is provided under Verizon
9
Available for approved Wireless Phone Protection insurance claims for select smartphones in
Extended Warranty. Repairs are available for select smartphones only, in select locations, certain locations, which are subject to change at any time. Contingent on a number of criteria,
including claim approval time, customer location and technician/inventory availability. Eligibility
subject to parts and technician availability. Eligibility for repair will be determined at determined at time of claim approval. Replacement device could be new or refurbished. The
the point of Extended Warranty claim. If a repair option is not available for your model Same Day Delivery and Setup benefit is provided by Mobile Secure.
smartphone, you will be offered a replacement device and the Extended Warranty 10
Available in select locations and for select devices, which are subject to change at any
$49 replacement fee will be waived. Verizon Extended Warranty is not available in time. Applies to new devices purchased on verizon.com, if presented at the time of device
Florida or for Florida customers. In Florida, extended warranty coverage is provided purchase, and is contingent on certain criteria, including device purchase time, inventory,
by the insurance program (device replacement deductible and claim limit apply). customer location, and technician availability.
Summary of key terms Other Device Protection Options
Total Equipment Coverage (TEC)5
and conditions Loss, theft, damage (WPP) and post-warranty
malfunctions (EW).
Coverage
Verizon Mobile Protect consists of the following TEC consists of WPP and EW (each
products: Wireless Phone Protection (WPP)1, available separately).
Verizon Extended Warranty (EW)3 and Mobile Monthly Charge Tier 1: $11.40 Tier 2: $10.15 Tier 3: $8.40
Secure (each available separately). Wireless Phone Protection (WPP)1 Insurance
• Tier 1 devices include smartphones Coverage Loss, theft and damage
and watches. Monthly Charge Tier 1: $7.25 Tier 2: $6.00 Tier 3: $4.25
• Tier 2 devices include smartphones, watches Insurance (WPP)
$19/$49/$99/$149/$229
and tablets. Replacement
(depending on device type)
Deductibles
• Tier 3 devices include smartphones, watches,
tablets and basic phones.* Cracked Screen
$29 (available for select smartphones and
Repair2
subject to parts availability)
Verizon Mobile Protect (VMP) Deductible
Loss, theft, damage (WPP) and Verizon Extended Warranty (EW)3
Coverage1,3
post-warranty malfunctions (EW) Unlimited repairs and replacement devices
Monthly Charge4 provided for post-warranty malfunctions.
Single Device Tier 1: $17 Tier 2: $17 Tier 3: $14 Coverage Includes battery replacements for battery
malfunctions (for select smartphones and
Multi-Device $50 gives you the ability to register 3 subject to parts availability).
For accounts with lines for coverage**
3-10 lines with $11.40 per additional line** Monthly Charge $4.15
eligible devices (up to 7 lines max) $0 for repairs
Extended
Insurance (WPP) Claim Limit in 12 months (excluding Warranty Fees $49 replacement fee. Applicability determined
cracked screen repair claims, which are unlimited) at point of claim based on device type.
Device claim maximum – $400 or $3,000, depending on device
Mobile Secure
Single Device 3
Premium tech support with digital security
Multi-Device (MD) 3 registered lines share 9 claims and privacy tools and device optimization. Your
Additional Coverage 3 shared claims/additional line Description
enrolled line on VMP and all lines on VMP MD
(for 7 lines max) For MD customers, after 12 months accounts have access to Mobile Secure.
claim-free on a line, that registration will
Tier 1: $5.60 Tier 2: $6.85 Tier 3: $5.60
automatically reopen and be available to Monthly Charge
be used with another line on the account. $15.35 (for multi-device accounts)
Additional Information
All device protection options continue to
renew each month until canceled, and are
billed directly to your wireless account. You
Cancellation can cancel your coverage at any time and
Policy receive a prorated refund of your monthly
charge. We may cancel your coverage or
change terms by giving you prior written
notice as required by law.
Claims may be fulfilled with new or refurbished
equipment and may be the same model
Replacement or another model of like kind and quality.
Devices Replacement equipment may contain original or
* For more information about your device model tier, see the “Insurance
non-original replacement parts. Colors, features
(WPP) replacement deductibles” table in this document, go to
phoneclaim.com/verizon or call 1.888.881.2622. and accessory compatibility are not guaranteed.
**Regardless of device type.
The monthly charge for Verizon Mobile Protect includes the cost of insurance
4
provided in the program. For customers who elect insurance coverage, the
monthly insurance premium may include fees payable to Verizon and/or
Asurion. Monthly charge per device and deductible depend on device model/
type. See phoneclaim.com/verizon for a complete list of devices with applicable All applicable taxes and surcharges extra.
pricing and deductible tiers. 5
TEC is not available in Florida (FL) or for FL customers.
Important information WHERE EXPRESS STATE EXEMPTIONS ARE PROVIDED) TO
ARBITRATION IN ACCORDANCE WITH THE PROVISIONS SET
FORTH IN SECTION G.1. OF THE POLICY.
For approved claims, a repair or replacement device will be
Insurance Exclusions and Limitations: Coverage contains
provided at our discretion.
limitations and exclusions including: loss or damage caused by
Replacement Devices: It is our goal to provide you with a governmental authority; nuclear hazard; war; delay or loss of use;
replacement device that is the same color and has the same electrical and mechanical breakdown; dishonest or criminal acts;
features, but this cannot be guaranteed. If the same make obsolescence; recall or design defect; cosmetic damage; covered
and model you claim is not available, a similar make and under warranty; late claims; programming; repair work; virus;
model will be substituted. Your replacement device could be voluntary parting; intentional loss or damage; pollution; fees or
new or refurbished and may contain original or non-original charges; failure to mitigate; and vermin. See terms and conditions
replacement parts. You may also receive standard accessories for full list of exclusions and limitations.
with lost or stolen claims.
Non-Return Fee: If you receive a replacement device, your original
Covered Accessories: The following accessories are covered device must be returned to us (unless it has been lost or stolen)
at the time of loss: one standard battery (attached to the using the prepaid shipping label provided with your replacement
wireless device at the time of loss) and one standard home device. Under the insurance program, a Non-Return Fee based on
charger. In addition to the foregoing, the following accessories the cost of the claim to Liberty Insurance Underwriters Inc. may be
are covered for watches (insurance claims only): one standard charged for your failure to return your original device. Under the
wristband (attached to device at time of loss) of like kind and Verizon Extended Warranty, a Non-Return Fee of up to the full
quality to the band received at the time of purchase (not to retail price of the replacement device may be charged for your
include bands purchased separate from the watch). failure to return your original device.
Optional Insurance Coverage: You don’t need to purchase NEW YORK PRODUCER COMPENSATION:
insurance coverage to activate your Verizon service. Verizon Wireless Services, LLC (“Producer”) has a limited
Duplication of Coverage: You may already have coverage under license to sell wireless communications equipment insurance
your homeowners insurance or other means. in New York (license #942643) and will be paid a portion of
your monthly premium by Liberty Insurance Underwriters Inc.
Sales Representative Qualifications: Unless otherwise licensed, (“Insurer”). The Producer will be compensated by the Insurer if
Verizon sales representatives are not qualified or authorized to you purchased the insurance. The Producer’s compensation may
evaluate the adequacy of your existing insurance coverages. vary based on the product you purchased. For more information
Electronic Communications: If you have provided or in the about compensation, please ask your sales representative.
future provide your email or other electronic address to Verizon,
then Asurion or its partners involved in administering this
program may send you program Terms and Conditions and legal
notices through electronic means. These communications will
be sent to the last electronic address Verizon has on file, unless
prohibited by state law. If an email address is not provided, this
information will be mailed to you. Legal notices will not be sent
to New York customers via email.
Covered Property: Your coverage applies to the device being
used on the mobile number you enrolled (for Verizon Mobile
Protect MD, coverage applies to lines you have registered for
coverage). If you change devices, your deductible, premium and/
or monthly charge could change. Please see the sample list of
devices in this brochure. Device protection follows the enrolled
mobile number (single device coverage options) and follows the
registered line on an account with VMP MD.
BINDING ARBITRATION: WHILE WE TRY TO RESOLVE
DISPUTES, THE INSURANCE POLICY CONTAINS A
MANDATORY BINDING ARBITRATION PROVISION THAT
REQUIRES THE SUBMISSION OF ALL DISPUTES (EXCEPT
Verizon
Mobile Protect
Multi-Device
Whole-family coverage.
One simple plan.
Protection, support How multi-device

and security. coverage* works:
Protect up to 3 devices on your account. 3 registered lines share 9 claims every
Multi-device coverage requires at least 12 months, on the 3-10 lines of your
Verizon account.
3 lines and not more than 10 lines with
eligible devices. You decide which 3 lines to register for
coverage and when by filing a claim on
Get the 24/7 support and security of Mobile Secure those lines.
on all lines.
After 12 months claim-free on a line, that
registration will automatically reopen and
be available to be used with another line
on the account.
OR add Additional Coverage (up to 7
lines max) and get 1 more registration,
Remember: Unlimited cracked screen repairs don’t count towards your claim
limit, but do register a line on your multi-device coverage. Post-warranty which will allow 3 more claims every 12
claims also register a line on your multi-device account. months for a low monthly fee per line.
Signing up is easy.
You are eligible to enroll in device protection within
30 days from the activation of a new or Certified
Pre-Owned (CPO) device, or a Bring Your Own Device
(BYOD) on a new line of service.
Three ways to join:

• See your Verizon sales representative today
• Visit vzw.com/deviceprotection
• Call 1.800.256.4646
Insurance coverage is effective upon enrollment and upon activation and use
(text, data, calls on the Verizon network) on a line with an eligible device.
Coverage follows the enrolled or registered line. Certain BYOD or Verizon devices
may not be eligible for coverage.
Get the apps that unlock

your device’s potential.
Tech Coach11
Get 24/7 live, personalized support from a
Tech Coach expert who can help with your
device issues and with connecting to your
smart watches, smart home accessories and
virtually anything else.
Digital Secure6
Protect your devices and home computers
from online threats. Connect to public Wi-Fi
with a secure VPN, get always-on dark web
monitoring, and enjoy one-click access to
optimize your digital security and privacy tools.
Call Filter6
Answer with confidence with Caller ID and
real-time spam alerts. Get more control with
the ability to block unwanted calls based
on risk level, a personal block list and spam
lookup feature.
The Tech Coach app collects data from the user’s device to facilitate certain Tech Coach
11
services, including but not limited to the Tap-to-Call, Tap-to-Chat, and device optimization
and insights functionalities. This data is used solely for Tech Coach services. The Tech
Coach app is provided by Asurion Mobile Applications, LLC. For complete details, see the
Tech Coach terms of service. Device must be on the Verizon network for the Tech Coach
app to function. Data usage applies for download and use. The self-help and proactive
support functionalities are available at no charge for eligible devices.
Insurance (WPP)
replacement deductibles
The deductible schedule may change from time to
time, as some devices may be moved to a different
tier during the term of enrollment.
Replacement deductibles for select devices:
Tier 1 Smartphones and Watches

Apple® iPhone® 11, iPhone® 11 Pro, iPhone® 11 Pro Max,
iPhone® 12, iPhone® 12 Mini, iPhone® 12 Pro, iPhone® 12
Pro Max, iPhone® 13, iPhone® 13 Pro, iPhone® 13 Pro Max,
iPhone® 8 Plus 256 GB, iPhone® X, iPhone® XR, iPhone® XS,
iPhone® XS Max, Samsung Galaxy Note 10 Plus, Samsung
Galaxy Note 20 5G, Samsung Galaxy Note 20 Ultra 5G,
$229
Samsung Galaxy Note 8, Samsung Galaxy Note 9, Samsung
Galaxy S10, Samsung Galaxy S10 Plus, Samsung Galaxy
S10e, Samsung Galaxy S20 5G, Samsung Galaxy S20 Plus
5G, Samsung Galaxy S20 Ultra 5G, Samsung Galaxy S21 5G,
Samsung Galaxy S21 Plus 5G, Samsung Galaxy S21 Ultra
5G, Samsung Galaxy S8 Plus, Samsung Galaxy S9 Plus
Tier 2 Smartphones, Watches and Tablets
iPhone® 6, iPhone® 6s, iPhone® 7 (32 GB, 128 GB),
iPhone® 8 (64 GB, 128 GB), iPhone® SE, iPhone® SE
2020 (64 GB, 128 GB), Apple® Watch 3 GPS+Cellular
(38mm, 42mm) Aluminum, Apple® Watch 4 GPS+Cellular
(40mm) Aluminum, Apple® Watch 5 GPS+Cellular (40mm)
Aluminum, Apple® Watch SE 2021 GPS+Cellular (40mm,
$99
44mm), Kyocera DuraForce Pro 2 64 GB, Motorola Moto Z3,
Motorola Moto Z4, Motorola One 5G UW 128 GB, Samsung Remember: With Verizon Mobile Protect and Verizon Mobile Protect
Galaxy A42 5G 128 GB, Samsung Galaxy A50 64 GB, Multi-Device you get same-day replacement smartphone delivery and
expert setup for insurance claims.
Samsung Galaxy A51 128 GB, Samsung Galaxy Watch 3
(41mm, 45mm), Samsung Galaxy Watch (42mm, 46mm),
Samsung Galaxy Watch Active2 (40mm, 44mm) Tier 3 Smartphones, Watches, Tablets and
iPad® Air (2020), iPad® Pro 10.5, iPad® Pro 11" (2018, 2020, Basic Phones
2021), iPad® Pro 12.9" (2018, 2020, 2021), iPad® Pro 9.7, Alcatel Go Flip V, Kyocera Cadence, Kyocera Dura XV
iPad® 10.2" 128 GB (2020), iPad® 2017 128 GB, iPad® 6 9.7" Extreme With Camera, Kyocera Dura XV LTE, Motorola Moto
128 GB (2018), iPad® 64 GB (2021) Wi-Fi+Cellular, iPad® 7th G Power 64 GB, Motorola Moto G7 Power 32 GB, Novatel
Generation 128 GB, iPad® Air (16 GB, 32 GB, 64 GB), iPad® Wireless MiFi 6620L, Novatel Wireless MiFi 8800L, Orbic
Air 2 (16 GB, 32 GB, 64 GB), iPad® Air 3 64 GB, iPad® Mini 2 $19
Speed 4G, Samsung Galaxy A01 16 GB, Samsung Galaxy
(16 GB, 32 GB, 64 GB), iPad® Mini 5 64 GB, iPhone® 6 Plus, A02 32 GB, Samsung Galaxy A10e 32 GB, Samsung Galaxy
iPhone® 6s Plus, iPhone® 7 Plus (32 GB, 128 GB), iPhone® 8 A20 32 GB, Samsung Galaxy J3 V (2018), Samsung Galaxy
256 GB, iPhone® 8 Plus (64 GB, 128 GB), iPhone® SE 2020 J7 V, Samsung Galaxy J7 V 2, Verizon Gizmo Watch 2
256 GB, Apple® Watch 4 44mm (GPS+Cellular) Aluminum,
$149 Apple® Watch 5 44mm (GPS+Cellular) Aluminum, Apple® iPad® 10.2" 32 GB (2020), iPad® 5th Generation 32 GB,
Watch 5 Nike 44mm (GPS+Cellular), Apple® Watch 6 40mm iPad® 6 9.7" 32 GB (2018), iPad® 7th Generation 32 GB, LG
(GPS+Cellular) Aluminum, Google Pixel 2 64 GB, Google Pixel GPad 5 10.1 32 GB, Samsung Galaxy Tab S5e 10.5" 64 GB,
$49
4A 5G UW 128 GB, LG G6, LG G7 ThinQ 64 GB, LG Velvet 5G Samsung Galaxy Tab A 8 32 GB (2019), Samsung Galaxy
128 GB, Motorola Moto Z Force, Motorola Moto Z2 Force, Tab A 8.4 32 GB, Samsung Galaxy Tab E, Samsung Galaxy
Nokia 8 V 5G UW 64 GB, Samsung Galaxy Tab S7 5G 128 GB, Tab E 8.0 32 GB
Samsung Galaxy Tab S7 Plus 5G 128 GB, Samsung Galaxy Cracked Screen Repair
A51 5G 128 GB, Samsung Galaxy A71 5G 128 GB, Samsung
Galaxy S20 FE 5G UW 128 GB, Samsung Galaxy S6 (32 GB, 64 NOTE: Repair is available on select smartphones,
GB), Samsung Galaxy S7 32 GB, Samsung Galaxy S7 Edge 32 $29 subject to parts availability. To check availability,
GB, Samsung Galaxy S8 64 GB, Samsung Galaxy S9 64 GB go to phoneclaim.com/verizon.
All deductibles are nonrefundable, and per approved claim.
If you don’t see your device, go to phoneclaim.com/verizon or call 1.888.881.2622. $69 DROID is a trademark of Lucasfilm Ltd. and its related companies. Used under license. All
deductible tier does not apply to any device models at this time but may be used in the future. other trademarks, service marks, and product brands that appear herein are the property of
The Asurion® and Verizon® trademarks and logos are the property of Asurion, LLC and their respective owners. Asurion, LLC and Verizon Trademark Services, LLC are not affiliated
Verizon Trademark Services, LLC, respectively. All rights reserved. Apple, Apple Watch, iPad, with, or sponsored or endorsed by, any of the respective owners of the other trademarks
iPad Air, iPad mini, iPad Pro and iPhone are trademarks of Apple Inc. appearing herein.
File a claim online Important Coverage Information for smartphones with multiple
SIM capability:
Verizon customers with multiple SIM devices now have more options
If you damage a device or it goes missing, get help fast.
for protecting their eligible devices.
Just head over to the online claims portal to get started:
Verizon device protection single-device coverage options that include
phoneclaim.com/verizon insurance coverage (e.g., Verizon Mobile Protect, Total Equipment
Coverage and Wireless Phone Protection) provide coverage for
Or give us a call:
multiple SIM devices based on the SIM (and associated mobile
Loss, theft or damage: 1.888.881.2622 number) that is enrolled. While you may choose to enroll multiple SIMs
While traveling internationally: 1.615.647.3364 (each with a separate mobile number) associated with a single device
Post-warranty malfunctions in a single-device protection option because you plan to move one
(including battery replacement): 1.800.922.0204 SIM (and associated mobile number) to a different device, enrolling
For Florida customers: 1.888.881.2622 separate SIMs associated with a single device may result in
duplicative coverage and monthly charges. For questions on best
options for covering your multiple SIM device(s), call 1.800.256.4646.
For Verizon Mobile Protect Multi-Device (VMP MD), coverage for a
multiple SIM device used on an eligible line on the account requires
registration of an active SIM (and associated mobile number) that
has usage (voice, text, data on the Verizon network) on the device
immediately prior to the loss. Should you have more than one SIM
(and associated mobile number) active on the same device at the
time of loss, only one SIM on an eligible device may be registered for
coverage and a claim filed for that device.
REMINDER: Enrolled customers with multiple SIM devices can only
file one claim on a single device in which two or more separate SIMs
(and associated mobile numbers) may be active and in use on the
same device prior to the covered loss.
NOTE: Contact Verizon immediately at 1.800.922.0204 to suspend

your wireless service if your device is lost or stolen.
All claims must be made within 90 days of incident.
Fraud: Any person who, knowingly and with intent to injure, defraud
or deceive any insurer, files a statement of claim or an application
containing any false, incomplete or misleading information is guilty of
insurance fraud. In Florida, such conduct is a felony of the third degree.
Questions regarding this program should be directed to Liberty
Insurance Underwriters Inc.’s licensed agent, Asurion Insurance
Services, Inc. at 1.888.881.2622. Once your eligibility is verified,
the monthly charge will be added to your Verizon bill.
Wireless Communications Equipment
Coverage Insurance Policy by: in Georgia,
LM General Insurance Company, in Indiana,
Indiana Insurance Company, in New Jersey,
Liberty Mutual Mid-Atlantic Insurance
Company, and in all other states, Liberty
Insurance Underwriters Inc., or one of its
insurance company affiliates.
New York customers only.
WIRELESS COMMUNICATIONS EQUIPMENT (2) Account Based Coverage provides coverage for
Covered Property in use on the mobile numbers
COVERAGE INSURANCE POLICY that: (1) are active on the Additional Insured’s
enrolled account for wireless communication service
Various provisions in the policy restrict coverage. Read the
with the Wireless Service Provider; and (2) have
entire policy carefully to determine rights, duties and what is
been registered for coverage by the Additional
and is not covered.
Insured as described in Section A.2 below.
The words “we,” “us” and “our” refer to the insurer on the When an enrolled mobile number is removed from
Declaration Page of the policy that is providing coverage, in the Additional Insured’s account with the Wireless
Georgia, LM General Insurance Company, in Indiana, Indiana Service Provider, coverage ceases immediately for
Insurance Company, in New Jersey, Liberty Mutual Mid-Atlantic any Covered Property associated with or in use on
Insurance Company, and in all other states, Liberty Insurance that mobile number, unless the Covered Property
Underwriters Inc., or one of its insurance company affiliates. has multiple-SIM capability and is also in use on a
The terms “you” and “your” mean, as the context requires, the separate enrolled mobile number.
First Named Insured or any Additional Insured or both. 2. Covered Property
The word “Agent” refers to Asurion Insurance Services, Inc. Covered Property means only the mobile wireless
The term “Authorized Service Center” means the service center communications equipment as follows:
providing repair and replacement services on our behalf. a. If you have subscribed to Line Based Coverage:
The term “Wireless Service Provider” means Verizon Wireless, Covered Property means the wireless device owned
who is the First Named Insured, providing the Covered Property. by you for which: 1) the unique identification number
(International Mobile Equipment Identity (IMEI)),
Electronic Serial Number (ESN), or Mobile Equipment
A. COVERAGE ID (MEID) of such wireless device is reflected in the
In exchange for premium paid when due, we agree to provide records of the Wireless Service Provider at the time
the coverage as stated in this policy on a month to month your coverage initially became effective; and 2) for
basis, provided that any covered damage or loss to the which outgoing airtime usage has been logged with
Covered Property is sustained while your coverage is in effect. the Wireless Service Provider on the account after
coverage became effective; unless you have logged
1. Who Is Covered
outgoing airtime on a different wireless phone
a. First Named Insured immediately prior to the time of loss, in which case
The First Named Insured is Verizon Wireless for its such wireless device becomes the Covered Property
interest in Covered Property. so long as: i) such wireless device is owned by you
b. Additional Insureds and you provide us proof of ownership and ii) airtime
usage was logged on such device on the account
The First Named Insured has the right to request with the Wireless Service Provider immediately prior
Additional Insured status for a customer for his or her to the time of loss.
interest in the Covered Property which he, she or it b. If you have subscribed to Account Based
owns (references herein to “Insured” refer collectively Coverage: When you enroll in Account Based
to “First Named Insured” and “Additional Insured”). Coverage (for multiple devices), unless you enroll in
Requests for coverage for Additional Insureds are additional coverage, you receive three (3) enrolled
subject to our approval. mobile numbers (i.e., three units of coverage),
(1) Line Based Coverage provides coverage for Covered each of which can be registered to one (1) mobile
Property in use on a specific enrolled mobile number telephone number in use on your account with the
active on the account for wireless communication Wireless Service Provider. To register one (1) of your
service with the Wireless Service Provider. mobile numbers to an available registered line, you
For devices with multiple-SIM capability, two (2) must register it with Asurion.
separate enrolled mobile numbers that are active on When you register a mobile number on an enrolled
the account for wireless communication service with account under an available registered line, the
the Wireless Service Provider may be in use on the device in use on the registered mobile telephone
same Covered Property. becomes Covered Property so long as the device: a)
CLHI 005 (11/2012) - EQUIPMENT COVERAGE INSURANCE CLHI 005 (11/2012) - EQUIPMENT COVERAGE INSURANCE
is owned by you; b) the device’s unique identification We may require any claims occurring outside the
number (International Mobile Equipment Identity United States or its territories to be processed in the
(IMEI)), Electronic Serial Number (ESN), or Mobile United States.
Equipment ID (MEID) is reflected in the records 5. Covered Causes of Loss
of the Wireless Service Provider; and c) outgoing
Covered Causes of Loss means risks of being lost,
airtime usage has been logged by the device with
stolen or directly damaged, except as limited or
the Wireless Service Provider on your account
excluded elsewhere in the policy.
after your account was enrolled in Account Based
Coverage. If you change the device in use on In the State of Florida, the above paragraph A.5. is
a registered line, the new device becomes the replaced in its entirety by the following:
Covered Property in place of the previous device so 5. Covered Causes of Loss
long as the requirements of this paragraph are met. Covered Causes of Loss means risks of mechanical or
Devices that have been registered on a registered electrical breakdown or being lost, stolen or directly
line, will remain on that registration line for 12 damaged, except as limited or excluded elsewhere in
months from the date of loss for Covered Property the policy.
associated with that mobile number.
6. Property Not Covered
Unless you are eligible for and purchase additional Covered Property does not include:
registered lines, you may only register three (3)
enrolled mobile numbers for coverage at the same a. Contraband or property in the course of illegal
time. If you fill all of your available registered lines, transportation or trade.
the Agent will contact you to discuss your options. b. Data, meaning information input to, stored on, or
Adding or removing mobile numbers to and from processed by the Covered Property. This includes
your account may change your total number of documents, databases, messages, licenses, contact
available registered lines. Purchasing an additional information, passwords, books, games, magazines,
registered line will allow you to register one (1) photos, videos, ringtones, music, and maps.
additional mobile number for coverage if the
requirements of this paragraph are met. Please c. Proprietary electronic devices included with
review the Account Based Coverage program automobile systems and any motor vehicle or
brochure or contact Asurion or the Wireless watercraft original or after-market equipment or
Service Provider regarding your coverage or accessories, whether or not permanently installed,
available line registration. including any antenna or wiring.
c. The following applies to both Line Based d. Property that has been entrusted to (including
coverage and Account Based coverage: property in-transit) others for any service, repair
Accessories used with the Covered Property at or replacement, other than the Authorized Service
the time of loss, if lost or stolen: one (1) standard Center or its designee.
battery (attached to wireless device at time of loss); e. Nonstandard Software, meaning software other
and one (1) standard home charger. In addition to than Standard Software. “Standard Software”
the foregoing, Accessories used with connected means the operating system pre-loaded on or
wearable devices that are Covered Property at time included as standard with the Covered Property
of loss, if lost or stolen, includes: one (1) standard from the manufacturer.
wrist band (attached to device at time of loss if
f. Wireless Equipment whose unique identification
lost or stolen) of like kind and quality to the band
number (including serial number, ESN, MEID, IMEI
received at time of purchase (not to include bands
or similar unique identification number) has been
purchased separate from the watch).
altered, defaced or removed.
3. Coverage Period
g. Nonstandard External Media, meaning physical
Coverage is provided for the policy period shown in the
objects on which data can be stored but which
Declarations subject to Section G.4.b.
are not integrated components of the Covered
4. Coverage Territory Property required for it to function. This includes
We insure the Covered Property wherever it is located data cards, memory cards, external hard drives,
in the world. and flash drives. Nonstandard External Media does
not include Standard External Media. “Standard operated according to the manufacturer’s instructions.
External Media” means physical objects on which The above paragraph B.5. is deleted in Florida and not
data can be stored and that came standard in the replaced.
original packaging with the Covered Property from
the manufacturer but which are not integrated 6. Dishonest or Criminal Acts
components of the Covered Property required for it Dishonest, fraudulent or criminal acts by you, any
to function. authorized user of the Covered Property, anyone you
entrust with the Covered Property, or anyone else with
h. Any property you lease, rent or hold for others. an interest in the Covered Property for any purpose,
i. Any other equipment or accessories not described whether acting alone or in collusion with others.
as Covered Property. 7. Obsolescence
j. Batteries (unless otherwise covered as a covered Obsolescence or depreciation.
accessory when part of a loss to other Covered 8. Recall or Design Defect
Property).
(a) Manufacturer’s recall; or
In the State of Florida, the above paragraph A.6.j. is
deleted in its entirety. (b) Error or omission in design, programming or system
configuration.
B. EXCLUSIONS 9. Cosmetic Damage
This insurance does not apply to loss or damage identified Cosmetic damage, however caused, that does not
in any of the following or directly or indirectly caused by or affect the manufacturer’s intended use. This includes:
resulting from any of the following: (a) Cracking, marring, or scratching.
1. Governmental Authority (b) Change in color or other change in the exterior finish
Seizure or destruction of property by order of (c) Expansion or contraction.
governmental authority.
10. Covered Under Warranty
2. Nuclear Hazard Loss or damage that is covered under the
Nuclear reaction or radiation, or radioactive manufacturer’s warranty. In the event we have
contamination, however caused. If physical loss or knowledge of a prior malfunction, proof of repair may be
damage by fire ensues, we will pay only for such required before coverage for future claims is applicable.
ensuing loss or damage.
11. Late Claims
3. War Claims not reported as required by Section E.3. of the
(a) War, including undeclared or civil war; policy.
(b) Warlike action by a military force; or 12. Programming, Repair Work
(c) Insurrection, rebellion, revolution, usurped power or Programming, cleaning, adjusting, repairing, modifying,
installing, servicing, maintaining, or performing any
action taken by governmental authority in hindering
other work upon Covered Property.
or defending against any of these.
Such loss or damage is excluded regardless of any 13. Virus
other cause or event that contributes concurrently or in Computer virus or any other malicious code or similar
any sequence to the loss or damage. instruction that:
4. Delay, Loss of Use (a) Disrupts the normal operation of the Covered
Indirect or consequential loss or damage, including Property; or
loss of use, interruption of business, loss of (b) Results in destruction of or unsuitability of data or
service, loss of market, loss of time, loss of profits, programs stored in the Covered Property.
inconvenience or delay in repairing or replacing lost or
14. Voluntary Parting
damaged Covered Property.
Voluntarily parting with Covered Property by an Insured
5. Electrical and Mechanical Breakdown or by any person entrusted with Covered Property,
Failure of Covered Property to operate due to a faulty whether or not induced to do so by any fraudulent
part or workmanship or normal wear and tear when scheme, trick, device or false pretense.
15. Intentional Loss or Damage losses for mechanical or electrical breakdown or being
Abuse, intentional acts, or use of the Covered Property lost, stolen or directly damaged, and unlimited cracked
in a manner inconsistent with the use for which it was screen losses in any consecutive 12 month time period,
designed, intended, or advised by the manufacturer or including losses incurred during any prior consecutive
that would void the manufacturer’s warranty. policy period. When this limit is exhausted, coverage will
16. Pollution cease immediately and we will notify the Additional Insured
The discharge, dispersal, seepage, migration or escape that coverage has ceased and no future premiums are due.
of pollutants. Pollutants means any solid, liquid, 3. When Account Based Coverage is chosen by the
gaseous, or thermal irritant or contaminant including Additional Insured, the maximum number of losses in
smoke, vapor, soot, fumes, acid, alkalis, chemicals, any consecutive 12 month time period, including losses
artificially produced electric fields, magnetic field, incurred during any prior consecutive policy period, for
electromagnetic field, sound waves, microwaves, and each Additional Insured’s account is limited to nine (9)
all artificially produced ionizing or non-ionizing radiation approved claims and unlimited cracked screen claims.
and/or waste. Waste includes materials to be recycled, If you are eligible for and purchase additional coverage,
reconditioned or reclaimed. each line of additional coverage you purchase allows
17. Fees or Charges three (3) additional approved claims beyond the initial
Any fees or charges assessed by Verizon Wireless, nine (9) approved claim limit.
whether the charges incurred are legitimate or The applicable Aggregate Limit is determined based
fraudulent. on the total number of enrolled mobile numbers on the
18. Failure to Mitigate Additional Insured’s account with the Wireless Service
Failure to do what is reasonably necessary to minimize Provider at the time coverage for the Additional Insured
the loss and to protect the Covered Property from any begins. If during the coverage period, the Additional
further loss. Insured adds or removes enrolled mobile numbers
from their account with the Wireless Service Provider,
19. Vermin the Aggregate Limit will automatically adjust after
Insects, rodents, or other vermin. completion of each covered claim based on the total
number of enrolled mobile numbers on their account
C. LIMITS OF INSURANCE immediately after completion of the claim. If the number
of losses in the prior 12 month time period equals or
1. The most we will spend in any one (1) occurrence exceeds the Aggregate Limit applicable after completion
to repair or replace Covered Property is either: four of the claim, coverage will cease immediately.
hundred dollars ($400) if the Covered Property is found When this limit is exhausted, we will notify the
in: None; or three thousand dollars ($3,000) if the Additional Insured that coverage has ceased and no
Covered Property is found in Schedules A1, B1, C1, future premiums are due.
D1, E1, F1, G1, H1, I1, J1, K1, L1, or QQ1. This Limit of
Insurance applies separately to each claim. D. DEDUCTIBLE
2. When Line Based Coverage is chosen by the Additional The Deductible is either $19, $29, $49, $99, $149, or
Insured, each Additional Insured is limited to three (3) $229, depending on whether the Covered Property is found
losses for lost, stolen or directly damaged, and unlimited in Schedule A1, B1, C1, D1, E1, F1, G1, H1, I1, J1, K1, L1 or
cracked screen losses in any consecutive 12 month QQ1 and is non-refundable and is payable at the time a loss
time period, including losses incurred during any prior is approved by the Agent. This Deductible will apply to each
consecutive policy period. When this limit is exhausted, filed and approved covered claim, and does not reduce the
coverage will cease immediately and we will notify the Limit of Insurance. Only an Insured may pay the Deductible.
Additional Insured that coverage has ceased and no
future premiums are due. E. INSURED’S DUTIES IN EVENT OF LOSS TO INSURED’S
In the State of Florida, the above paragraph C.2. is COVERED PROPERTY
replaced in its entirety by the following:
In the event of loss or damage to Covered Property, the
2. When Line Based Coverage is chosen by the Additional Insured presenting the claim must cooperate with us and
Insured, each Additional Insured is limited to three (3) see that the following are done:
1. Suspend Wireless Service d. Other records and documents that may be
Suspend your wireless communication service, if reasonably requested.
applicable, as soon as possible if the Covered Property These records must be provided within 30 days after
is lost or stolen. our request for the documentation.
2. Notify Police 8. Return of Damaged and/or Malfunctioning
If a claim involves a violation of law or any loss of Covered Property
possession, notify the police and obtain a police report The Additional Insured is required to return the
or case number, the police station phone number, damaged property including, if coverage is provided
and the officer’s name and badge number taking the under the policy, property that suffered mechanical
report. If requested, provide a copy of the police report and electrical breakdown, to the Authorized Service
to Asurion Insurance Services, Inc. within 30 days of Center or other designated location. If the replacement
request. equipment is sent to you, you will be provided a prepaid
shipping label and envelope in which to return the
3. Notify Agent, Give Description
damaged property.
Notify Asurion Insurance Services, Inc. within 90 days
of the time of loss. Disposal of the damaged Covered Property other than
by returning it to the Authorized Service Center, or other
Give a complete description of: location designated by us, requires the prior consent of
a. The Covered Property, including make and us or our Agent.
model, wireless number, if applicable, and unique If the damaged Covered Property is not returned
identification number (such as serial number, as directed within 15 days of the receipt of the
ESN, MEID, IMEI or similar unique identification replacement equipment, a Non-Return Fee as
number); and applicable to the model of Covered Property, not to
b. How, when and where the loss or damage occurred. exceed three hundred dollars ($300) may be charged to
the Additional Insured.
4. Protect
Any recovery of lost or stolen property will accrue
Take all reasonable steps to protect the Covered entirely to our benefit.
Property from further damage.
9. Take Delivery
5. Permit Inspection
We may make available to you the approved
Permit us or our Agent to inspect the damaged replacement equipment for pick up at your Wireless
property. If we request to evaluate your equipment Service Provider. We may also ship the approved
failure prior to completion of your claim, we may require replacement equipment through our Authorized
you to take the Covered Property to a specified location Service Center directly to you within the United States
in your area, or send it to the Agent or Authorized for which you must be available to take delivery of
Service Center at our expense. the replacement equipment within 30 days of claim
6. Statement Under Oath authorization. If you are not available at the time you
If requested by us or our Agent, submit to questioning agree to take delivery, you may be required to pay the
under oath about a claim or other matter relating to the costs of reshipping your replacement equipment.
policy. In such event, the answers must be signed and
may be recorded. F. OUR DUTIES IN EVENT OF LOSS
7. Proof of Loss and Ownership 1. When We Repair or Replace
If required, provide: If a claim is made, we or Asurion Insurance Services,
a. Proof of ownership, such as a bill of sale, receipt, Inc. will notify the Insured of Asurion Insurance
proof of purchase or warranty exchange. Services, Inc.’s assessment of the claim within 10 days
after we or Asurion Insurance Services, Inc. receives all
b. A signed, sworn proof of loss or damage containing the information requested from the Insured presenting
the information we or our Agent request to settle the claim.
the claim. We may require this statement to be Repair or replacement of the lost or damaged Covered
notarized, for which you may incur a nominal fee. Property will be done within 30 days after the Insured,
c. A copy of government-issued photo identification. or his or her designee has complied with all the terms of
the policy, and we have agreed with the Insured about commerce, and thus the Federal Arbitration Act governs
the repair or replacement. the interpretation and enforcement of this Arbitration
Devices with multi-SIM capability can have multiple Agreement. This Arbitration Agreement shall survive the
mobile telephone numbers for wireless communication termination of the policy.
service with the Wireless Servicer Provider on a single This Arbitration Agreement is intended to be interpreted
device. If the Covered Property has multiple-SIM broadly, and it includes any dispute: (1) arising out of
capability, and you have more than two (2) enrolled or relating in any way to the policy or to the relationship
mobile numbers in use on the Covered Property at the between You and Us, whether based in contract, tort,
time of loss, you are eligible for only one (1) repair or statute, fraud, misrepresentation or otherwise; (2) that
replacement on 1 enrolled mobile number in use on the arose either before this Arbitration Agreement or policy
Covered Property at the time of loss. was entered into by you and us or that arises after this
2. Our Options Arbitration Agreement or policy is terminated; and (3)
At our option, we or the Authorized Service Center may that currently is the subject of a purported class action
repair the Covered Property with substitute parts or litigation in which you are not a member of a certified
provide substitute equipment that: class. Notwithstanding the foregoing, this Arbitration
Agreement does not preclude you from bringing an
a. Is of like kind, quality and functionality; individual action in small claims court or from informing
b. Is either new, refurbished or remanufactured, and any federal, state or local agencies or entities of your
may contain original or non-original manufacturer dispute. Such agencies or entities may be able to seek
parts; and relief on your behalf.
c. May be a different brand, model or color. If you or we intend to seek arbitration you and we
must first send to the other a written Notice of Claim
G. ADDITIONAL CONDITIONS (“Notice”) by certified mail. Your Notice to us should
be addressed to: Legal Department, P.O. Box 110656,
1. Arbitration Agreement Nashville, TN 37222. The Notice must describe the
Please read this Arbitration Agreement carefully. dispute and state the specific relief sought. If you and
It affects your rights. Most of your concerns about we do not resolve the dispute within 30 days of receipt
the policy can be addressed simply by contacting us of the Notice, you or we may initiate an arbitration
at 1.888.881.2622. In the unlikely event we cannot proceeding with the American Arbitration Association
resolve any disputes, including any claims under (“AAA”). You can obtain the forms necessary to initiate
the policy, that you or we may have, YOU AND WE an arbitration proceeding by visiting www.adr.org or by
AGREE TO RESOLVE THOSE DISPUTES THROUGH calling 1-800-778-7879. After we receive notice that
EITHER BINDING ARBITRATION OR SMALL you have commenced arbitration, we will reimburse
CLAIMS COURT INSTEAD OF THROUGH COURTS you for payment of any filing fee to the AAA. If you
OF GENERAL JURISDICTION. YOU AND WE AGREE are unable to pay a required filing fee, we will pay it if
THAT ANY ARBITRATION WILL TAKE PLACE ON you send a written request by certified mail to: Legal
AN INDIVIDUAL BASIS ONLY. YOU AND WE AGREE Department, P.O. Box 110656, Nashville, TN 37222.
TO WAIVE THE RIGHT TO A TRIAL BY JURY AND The arbitration shall be administered by the AAA in
TO PARTICIPATE IN CLASS ARBITRATIONS AND accordance with the Commercial Arbitration Rules and
CLASS ACTIONS. Arbitration is more informal than the Supplementary Procedures for Consumer Related
a lawsuit in court. Arbitration uses a neutral arbitrator Disputes (the “Arbitration Rules”) in effect at the time
instead of a judge or jury. It has more limited discovery the arbitration is initiated and as modified by this
than in court and is subject to limited review by courts. Arbitration Agreement. You can obtain a copy of the
Arbitrators can award the same damages and relief that Arbitration Rules by visiting www.adr.org or by calling
a court can award. 1-800-778-7879.
For the purpose of this Arbitration Agreement, The arbitrator appointed by the AAA to decide the
references to “we,” “us” and “our” includes Liberty dispute is bound by the terms of this Arbitration
Insurance Underwriters Inc., our Agent, the First Named Agreement. All issues are for the arbitrator to decide,
Insured and their respective parents, subsidiaries, including the scope of this Arbitration Agreement, with
affiliates, agents, employees, successors and assigns. the exception that issues relating to the enforceability of
The policy evidences a transaction in interstate this Arbitration Agreement may be decided by a court.
Unless you and we agree otherwise, any arbitration person with your or our dispute and may not preside
hearings will take place in the county or parish of your over any form of a representative or class proceeding.
billing address. If your dispute is for $10,000 or less, If this specific provision of this Arbitration Agreement
you may choose to conduct the arbitration hearings is found to be unenforceable, then the entirety of this
either by submitting documents to the arbitrator or Arbitration Agreement shall be null and void.
by appearing before the arbitrator in person or by
2. Claim Authorization and Loss Payment
telephone. If your dispute is for more than $10,000, the
We or Asurion Insurance Services, Inc. has the right to
right to arbitration hearings will be determined by the
settle the loss with the Insured or his or her designee.
Arbitration Rules. We will pay all filing, administration
and arbitrator fees for any arbitration initiated pursuant No claims will be accepted unless authorized by Asurion
to this Arbitration Agreement, unless your dispute is Insurance Services, Inc.
found by the arbitrator to have been frivolous or brought All repairs and replacements must be made by the
for an improper purpose under Federal Rule of Civil Authorized Service Center, unless we or our Agent gives
Procedure 11(b). In that case, the payment of such fees the Insured other specific directions. In no event will
shall be governed by the Arbitration Rules. Insureds be entitled to reimbursement for any out-of-
At the conclusion of the arbitration hearings, the pocket expenses.
arbitrator shall issue a written decision which includes 3. Cancellation
an explanation of the facts and law upon which the
a. How An Additional Insured Cancels
decision is based. If the arbitrator finds in your favor
and issues a damages award that is greater than the An Additional Insured may cancel the coverage
value of the last settlement offer made by us or if we provided by notifying the Agent or First Named
made no settlement offer and the arbitrator awards Insured who will advise the Agent.
you any damages, we will: (1) pay you the amount of b. How We Cancel
the damages award or $7,500, whichever is greater; We may cancel the policy or change the terms and
and (2) pay your attorney, if any, twice the amount
conditions only upon providing the First Named
of the attorney’s fees and the actual amount of any
Insured and Additional Insured with at least thirty
expenses reasonably incurred when pursuing your
(30) days notice or other period as required by law
dispute in arbitration. You and we agree not to disclose
unless we cancel for the following reasons:
any settlement offers to the arbitrator until after the
arbitrator has issued the written decision. The arbitrator (1) We may cancel an Additional Insured under the
may resolve any disputes regarding attorney’s fees policy upon fifteen (15) days notice or other
and expenses either during the arbitration hearings or, period as required by law for discovery of fraud or
upon request, within 14 days of the arbitrator’s written material misrepresentation in obtaining coverage
decision. While the right to the attorney’s fees and or in the presentation of a claim thereunder.
expenses discussed above is in addition to any right you (2) We may cancel an Additional Insured under the
may have under applicable law, neither you nor your policy immediately or other period as required
attorney may recover duplicate awards of attorney’s by law:
fees and expenses. Although we may have the right (a) for nonpayment of premium;
under applicable law to recover attorney’s fees and (b) if the Additional Insured ceases to have an
expenses from you if we prevail in the arbitration, we active service with the First Named Insured; or,
hereby waive the right to do so. (c) if the Additional Insured exhausts the
To the extent either declaratory or injunctive relief is Aggregate Limit of liability, if any, under the
sought in the arbitration, such relief can be awarded terms of the policy and we send notice of
only to the extent necessary to provide the relief cancellation to the Additional Insured within
warranted by a party’s individual claim. YOU AND WE
thirty (30) calendar days after exhaustion of
AGREE THAT EACH MAY BRING CLAIMS AGAINST
the limit. However, if notice is not timely sent,
THE OTHER ONLY IN AN INDIVIDUAL CAPACITY
AND NOT AS A PLAINTIFF OR CLASS MEMBER IN enrollment shall continue notwithstanding the
ANY PURPORTED CLASS OR REPRESENTATIVE Aggregate Limit of liability until we send notice
PROCEEDING. Unless you and we agree otherwise, the of cancellation to the Additional Insured.
arbitrator may not consolidate the dispute of another
c. How First Named Insured Cancels b. If you request enrollment of coverage and your
If the policy is cancelled by the First Named Insured, request is approved by us, your coverage is
the First Named Insured shall mail or deliver retroactive to the date of your application. The
written notice to each Additional Insured advising successful completion of a test call to the Covered
the Additional Insured of the cancellation of the Property may be required prior to our approval.
policy and the effective date of cancellation. The Eligibility for enrollment after initial activation may be
written notice shall be mailed or delivered to the subject to limitations.
Additional Insured at least thirty (30) days prior to 5. Changes
the cancellation.
The First Named Insured, on its own behalf and on
d. How Notice of Cancellation is Provided behalf of the Additional Insureds, is authorized to make
Notices made pursuant to Section G.3.b. and c. changes in the terms of the policy with our consent.
shall be in writing and include the actual reason for The policy’s terms can be amended or waived only by
cancellation and the effective date of cancellation. endorsement issued by us and made a part of the policy.
The coverage will end on that date. If notice of such changes is mailed, proof of mailing will
Notices may be mailed or delivered to the First be sufficient proof of notice.
Named Insured at its mailing address. Notices may 6. Concealment, Misrepresentation or Fraud
be mailed or delivered to the affected Additional The policy is voidable in any case of fraud, intentional
Insureds’ last known mailing or electronic addresses concealment or misrepresentation of a material fact, by
on file with us. either the First Named Insured or any Additional Insured
We or the First Named Insured shall maintain proof or their designee at any time, concerning:
of mailing in a form authorized or accepted by the a. The policy;
United States Postal Service or other commercial b. The Covered Property;
mail delivery service. We or the First Named Insured c. The Insured’s interest in the Covered Property; or
may comply with Section G.3.b. and c. by providing
d. A claim under the policy;
such notice or correspondence to the First Named
Insured or its Additional Insureds by electronic but only with respect to their coverage.
means. If accomplished through electronic means, 7. Conformity To Statute
we or the First Named Insured shall maintain proof We agree that any terms of the policy not in conformity
that the notice or correspondence was sent. with the statutes of the state in which the policy is
The First Named Insured agrees to pay or act issued are amended to conform to those applicable
as delivery agent for notice of cancellation to all state statutes.
Additional Insureds. 8. Benefit Only Available To Insureds
e. Return Premiums, If Any No person or organization, other than an Insured,
If the policy is canceled, any refunds due will be on will benefit from the insurance. We may provide you
a pro rata basis. The cancellation will be effective access to other limited benefits or services related to
even if the refund has not been made or offered. your Covered Property where available. These may
include: property location or recovery services; data
4. Eligibility management or recovery services; equipment service
a. To be eligible for coverage you must 1. be a valid, and maintenance; reduced cost upgrade or purchase
active and current subscriber of the Wireless benefits or other services provided through your Wireless
Service Provider or an approved user of a mobile Service Provider or other authorized service facilities.
number on a valid, active and current account 9. Legal Action Against Us
with the Wireless Service Provider for which the
No one may bring a legal action against us under the
account holder has authorized coverage; 2. not
policy unless:
have engaged in fraud or abuse with respect to this
or a similar communications equipment insurance a. There has been full compliance with all the terms of
program; and 3. not be in breach of any material the policy;
term of the policy, including but not limited to b. The action is brought within 2 years after the
failure to return damaged Covered Property when Insured has knowledge of the loss or damage;
requested in conjunction with a loss. c. The action is brought in compliance with Section G.1.
10. Liberalization DISCLOSURE – TERRORISM RISK INSURANCE ACT
If we adopt any revision in the policy which would
In accordance with the Terrorism Risk Insurance Act, including
broaden the Coverage under the policy without
all amendments, (“TRIA” or the “Act”), we are required to
additional premium within 60 days prior to or during the provide you with a notice of the portion of your premium
policy period, the broadened coverage will immediately attributable to coverage for “certified acts of terrorism,” the
apply to the policy. federal share of payment of losses from such acts, and the
11. Premiums limitation or “cap” on our liability under the Act.
a. The First Named Insured is responsible for the Disclosure of Premium: The Company has made available
payment of all premiums. coverage for “certified acts of terrorism” as defined in the
Act. If purchased, the portion of your premium attributable
b. Within fifteen days after the end of each month, the to coverage for “certified acts of terrorism” is shown in the
First Named Insured: Declarations, Declarations Extension Schedule or elsewhere by
(1) Will report to the Agent the total number of endorsement in your policy.
Covered Property units that were covered under
Federal Participation In Payment Of Terrorism Losses:
the policy as of the last day of that month; and
If an individual insurer’s losses from certified acts of terrorism
(2) Will remit the monthly premium to us through exceed a deductible amount specified in the Act, the federal
the Agent based on that report. government will reimburse the insurer for the Federal Share of
For Line Based Coverage, the monthly premium will losses paid in excess of the deductible, but only if aggregate
be calculated by multiplying the Monthly Premium industry losses from such acts exceed the “Program Trigger”.
Rate per unit of Covered Property by the total The Federal Share and Program Trigger by calendar year
number of such units. are: From Calendar Year 2021 through Calendar Year
2027, the Federal Share is 80% and the Program Trigger is
For Account Based Coverage, the monthly premium $200,000,000.
will be calculated by summing the applicable
Monthly Premium Rates for accounts enrolled in Cap On Insurer Participation In Payment Of Terrorism
Account Based Coverage. Losses: If aggregate insured losses attributable to “certified
acts of terrorism” exceed $100 billion in a calendar year and
c. The First Named Insured may request that we have met our deductible under the Act, we shall not be
Additional Insureds be billed for the Monthly liable for the payment of any portion of the amount of such
Premium Rate applicable to their Covered Property. losses that exceeds $100 billion. Nor shall Treasury make any
If the First Named Insured provides monthly billing payment for any portion of the amount of such losses that
and collection services for the Agent, all funds exceeds $100 billion, and in such case, insured losses up to
collected by the First Named Insured are our property. that amount are subject to pro rata allocation in accordance
with procedures established by the Secretary of the Treasury.
We may examine and audit the First Named
Insured’s books and records relating to such NY
premium payments and reporting at any time during
the policy period and up to three years afterward.
12. Transfer of Rights and Duties Under The Policy
(Assignment)
No rights and duties under the policy may be
transferred without our written consent.
13. Transfer of Rights of Recovery Against Others To
Us (Subrogation)
If after we have made good the covered loss or damage,
any Insured has rights to recover damages from
another, and those rights are transferred to us to the
extent of our cost of repair or replacement. The Insured
must do everything necessary to secure our rights and
must do nothing after loss or damage to impair them.
STATE CHANGES TO THE LIBERTY may cancel with at least 45 days’ notice for fraud or material
misrepresentation. We will send notice within 15 business days
INSURANCE UNDERWRITERS INC. WIRELESS if the aggregate limit is exhausted. Notice will not be sent if
COMMUNICATIONS EQUIPMENT COVERAGE substantially similar coverage has been obtained from another
INSURANCE POLICY insurer without any lapse of coverage. The Wireless Service
Provider must give 45 days’ notice if it cancels.
This document summarizes state required changes to the Montana: We may cancel your coverage for nonpayment of
Terms and Conditions of the Wireless Communications premium with at least 10 days’ notice.
Equipment Coverage Insurance Policy (“Policy”) for Liberty
Insurance Underwriters Inc. in all states except the following: Nebraska: We may cancel or change the terms and conditions
In Georgia, LM General Insurance Company; In Indiana, with at least 60 days’ notice unless we cancel for other
Indiana Insurance Company; In Louisiana, Liberty Personal reasons set forth in the policy. We may cancel your coverage
Insurance Company; In New Jersey, Liberty Mutual for nonpayment of premium with at least 15 days’ notice.
Mid-Atlantic Insurance Company. Nevada: We may cancel with at least 10 days’ notice for fraud
or material misrepresentation.
Cancellation New York: We may cancel or change the terms and conditions
The states listed below required us to amend or add to certain with at least 60 days’ notice unless we cancel for other
provisions of the Policy related to cancellation by the insurer reasons set forth in the policy. We may cancel your coverage
that are found in ADDITIONAL CONDITIONS 3.b. (“How We for nonpayment of premium with at least 15 days’ notice. We
Cancel”). These required state amendments were either will send notice within 15 business days if the aggregate limit
changes to the number of days’ notice required to be given for is exhausted. Notice will not be sent if substantially similar
particular reason(s) for cancellation or additional language to coverage has been obtained from another insurer without any
the provision. Each state’s amendment is described below. lapse of coverage.
If your state is NOT listed, it did not amend ADDITIONAL North Dakota: We may change the terms and conditions
CONDITIONS 3.b. and all reasons for cancellation and the with at least 30 days’ notice. If coverage has been in effect
required notices listed in ADDITIONAL CONDITIONS 3.b. for less than 90 days, we may cancel for any reason with at
apply to you as outlined in the Policy Terms and Conditions. If least 10 days’ notice or at least 30 days’ for fraud or intentional
your state IS listed below, ADDITIONAL CONDITIONS 3.b. as misrepresentation. If coverage has been in effect for 90 days
outlined in the Policy Terms and Conditions applies to you with or more, we may cancel with at least 10 days’ notice for
the below changes or additions incorporated into ADDITIONAL nonpayment of premium, and at least 30 days’ notice for:
CONDITIONS 3.b. fraud or misrepresentation; actions that substantially increase
Colorado, Connecticut, Kansas and Mississippi: We may or change the risk; refusal to eliminate known conditions that
cancel your coverage for nonpayment of premium with at least increase the potential for loss, after notification; substantial
15 days’ notice. change in risk assumed, unless reasonably foreseen; our
loss of reinsurance; or a determination by the insurance
Georgia, Hawaii, Illinois and Ohio: We may cancel or commissioner that the continuation of the coverage could place
change the terms and conditions with at least 60 days’ notice us in violation of North Dakota insurance laws. We may elect
unless we cancel for other reasons set forth in the policy. not to renew the policy with at least 60 days’ notice. We will
Idaho: You are entitled to reject changes to the terms and not mail or deliver notice of nonrenewal if you have obtained
conditions and receive a pro-rata refund within 60 days’ from substantially similar coverage or accepted replacement
our receipt of your notice. coverage from another insurer.
Iowa: We will continue enrollment until 30 calendar days Oregon: We may cancel or change the terms and conditions
after notice of cancellation is provided to the Additional with at least 60 days’ notice unless we cancel for other
Insured if timely notice of cancellation was not sent following reasons set forth in the policy. We may cancel your coverage
the Additional Insured’s exhaustion of the Aggregate Limit for nonpayment of premium with at least 15 days’ notice.
of Liability. Pennsylvania: We may cancel or change the terms and
Maryland: We may cancel or change the terms and conditions conditions with at least 60 days’ notice unless we cancel
with at least 60 days’ notice unless we cancel for other for other reasons set forth in the policy. We may cancel
reasons set forth in the policy. We may cancel your coverage your coverage for nonpayment of premium with at least
for nonpayment of premium with at least 10 days’ notice. We 30 days’ notice.
Canc/Arb Sum 11/21 Canc/Arb Sum 11/21
South Dakota: We may cancel or change the terms and Massachusetts: Arbitration is voluntary.
conditions with at least 20 days’ notice unless we cancel Missouri: Arbitration is voluntary. If you and we agree to
for other reasons set forth in the policy. We may cancel your arbitrate, then you and we agree that the resolution of the
coverage for nonpayment of premium or for fraud or material dispute will be governed by the Arbitration Agreement. (All other
misrepresentation with at least 20 days’ notice. terms of Paragraph 1, G. ADDITIONAL CONDITIONS apply.)
Utah: We may cancel with at least 30 days’ notice for fraud
Oregon: Arbitration is non-binding provided you reject the
or material misrepresentation in obtaining coverage or in the
decision and file a legal proceeding in the appropriate federal,
presentation of a claim thereunder.
state or local court, based on the same issue and facts as
Washington: We may cancel or nonrenew the policy or raised by you in the arbitration proceeding within forty-five (45)
change the terms and conditions with at least 30 days’ notice days of the arbitrator’s award. Under no circumstances shall a
unless we cancel for other reasons set forth in the policy. We legal proceeding be filed in a federal, state or local court until
may cancel your coverage for nonpayment of premium with such time as both you and we first address our disagreement
at least 10 days’ notice. We may not increase premiums or in an arbitration proceeding and obtain an arbitration award
deductibles or otherwise restrict coverage more than once in pursuant to this arbitration provision. Any arbitration shall
any 6 month period. be administered in accordance with the Arbitration Rules
Wyoming: We may cancel your coverage for nonpayment of unless any procedural requirement of the Arbitration Rules is
premium at least 10 days’ notice. We may cancel immediately inconsistent with the Oregon Uniform Arbitration Act in which
for fraud or material misrepresentation. case the Oregon Uniform Arbitration Act shall control. (All other
terms of Paragraph 1, G. ADDITIONAL CONDITIONS apply.)
Arbitration
Washington: 1) Arbitration is non-binding provided you reject
Certain states required us to amend or add to certain the arbitration decision in writing to us within forty-five (45)
provisions found in ADDITIONAL CONDITIONS G.1. (“Arbitration days of the arbitrator’s award. Under no circumstances shall a
Agreement”) of the Policy as described below. If your state is legal proceeding be filed in a federal, state or local court until
not listed, it did not amend ADDITIONAL CONDITIONS G.1., such time as both you and we first address our disagreement
and all of the provisions of ADDITIONAL CONDITIONS G.1. in an arbitration proceeding and obtain an arbitration award
apply as outlined in the Policy Terms and Conditions. pursuant to this arbitration provision. 2) The following sentence
Arkansas and South Dakota: In the event a dispute has is deleted from Paragraph 1, G. ADDITIONAL CONDITIONS:
arisen, arbitration is voluntary and nonbinding, resolved before This policy evidences a transaction in interstate commerce, and
a single Arbitrator, in your county or place of business, and thus the Federal Arbitration Act governs the interpretation and
governed by the American Arbitration Association (“AAA”) in enforcement of this Arbitration Agreement. (All other terms of
accordance with its Wireless Industry Rules and Procedures in Paragraph 1, G. ADDITIONAL CONDITIONS apply.)
effect at the time the arbitration is agreed to. (All other terms West Virginia: Arbitration is voluntary. Each party will select
of Paragraph 1, G. ADDITIONAL CONDITIONS apply.) an arbitrator. The two arbitrators will select a third arbitrator. If
District of Columbia, Kansas, Montana, Oklahoma, and they cannot agree upon the selection of a third arbitrator within
Vermont: Arbitration is voluntary and non-binding provided 30 days, both parties must request the selection of a third
you reject the arbitration decision in writing to us within forty- arbitrator be made by a judge of a court having jurisdiction.
five (45) days of the decision. (All other terms of Paragraph 1, A decision agreed to by any two will be binding. Payment of
G. ADDITIONAL CONDITIONS apply.) the arbitrator’s fee shall be made by us if coverage is found
Georgia, Louisiana and Nevada: The “Arbitration to exist. If coverage is not found, each party will: (a) pay its
Agreement” provision does not apply. chosen arbitrator; and (b) bear the other expenses of the third
arbitrator equally.
Kentucky, Maine and Wyoming: Arbitration is non-binding
provided you reject the decision and file a legal proceeding in the
Miscellaneous
appropriate federal, state or local court, based on the same issue
and facts as raised by you in the arbitration proceeding within Michigan: The following notice is required: This policy is
forty-five (45) days of the decision. Under no circumstances shall exempt from the filing requirements of section 2236 of the
a legal proceeding be filed in a federal, state or local court until insurance code of 1956, 1956 PA 218, MCL 500.2236.
such time as both you and we first address our disagreement
in an arbitration proceeding and obtain an arbitration award
pursuant to this arbitration provision. (All other terms of
Paragraph 1, G. ADDITIONAL CONDITIONS apply.)
Canc/Arb Sum 11/21 Canc/Arb Sum 11/21
Service Contract
New York customers only. Not available in Florida.
SERVICE CONTRACT your individually owned wireless device (hereinafter the
“Product”) in the event you require a replacement. If there
I. FEE: is a defect (including pre-existing) in the material and/or
workmanship of your Product after the original equipment
You will be billed a monthly fee in the amount of $4.15,
manufacturer’s warranty, and the Product has been
in advance, to receive this Service Contract unless you
subject only to normal use and service, Verizon Wireless
purchase this protection as part of a program bundle.
If you purchase this protection as a part of a program agrees to, at its sole discretion, repair it, or replace it with
bundle, your charges will be as listed below: a device of comparable kind and quality at no charge,
provided that you return it in accordance with the terms
Service of this Service Contract. If failure occurs in the Product’s
Program Program battery due to defect in the material and/or workmanship,
Contract
Name Price after the original equipment manufacturer’s warranty,
Price Verizon Wireless will repair, or at its sole option, replace,
Total the battery. The replacement device you receive may be a
$8.40, $10.15, or
Equipment $4.15 new or reconditioned device of equal or comparable value
$11.40
Coverage to the Product. Non-original manufacturer’s parts may be
Verizon Mobile used in reconditioned devices or in covered repairs. All
$14 or $17 $4.15 Products replaced by Verizon Wireless shall become the
Protect
property of Verizon Wireless. THIS SERVICE CONTRACT
Verizon Protect COVERS THE WIRELESS DEVICE ONLY AND NOT ITS
$20 $4.15
Business ACCESSORIES, INCLUDING THOSE CONTAINED WITHIN
Total Mobile THE PRODUCT IN THE ORIGINAL PACKAGING FROM THE
Protection for $13 or $16 $4.15 ORIGINAL EQUIPMENT MANUFACTURER.
Business
III. WHAT THIS SERVICE CONTRACT DOES NOT COVER:
Verizon Mobile
$10.65 A. Defects or damage resulting from use of the Product in
Protect $50
(3-10 lines) other than its normal and customary manner;
Multi-Device
B. Defects or damage from misuse, abuse, accident or
$49 $10.65
neglect;
Total Mobile (3-10 lines) (3-10 lines)
C. Defects or damage from improper operation,
Protection $149 $33.90 maintenance, installation, adjustment or any alteration
Multi-Device (11-24 lines) (11-24 lines) or modification of any kind;
for Business $299 $55.35 D. Products disassembled or repaired in such a manner
(25-49 lines) (25-49 lines) as to adversely affect performance or prevent adequate
inspection and testing to verify any claim;
The fee for this Service Contract is based on the device
E. Products with labels removed or illegible serial
protection program you select.
numbers;
Verizon Wireless may change the monthly charge, the F. Defects or damage due to spills of or immersion in food
administration, or the terms and conditions of this Service or liquid;
Contract from time to time upon thirty (30) days written G. Scratches on all plastic surfaces and externally
notice to you. Your continued payment of the charges, after exposed parts resulting from normal use;
such notice, constitutes your acceptance of any changes.
H. Damage resulting from normal wear and tear;
If you change your protection program selection, the fee
may change. PLEASE REFER TO SECTION XII. OF THIS I. Defects or damage covered by the original equipment
SERVICE CONTRACT FOR STATE SPECIFIC PROVISIONS manufacturer’s warranty; and/or
THAT MAY APPLY TO YOU. J. Damage caused by abuse, intentional acts, or the use
of the Product in a manner inconsistent with the use
II. WHAT THIS SERVICE CONTRACT COVERS: for which it was designed, intended or advised by the
During the term of the Service Contract, Verizon original equipment manufacturer or that would void
Wireless will pay for the cost of expedited shipping of such manufacturer’s warranty.
Form 3301 v.6 (Rev. 12/19) - Verizon Wireless Form 3301 v.6 (Rev. 12/19) - Verizon Wireless
IV. HOW LONG THIS SERVICE CONTRACT LASTS:
Repair and Replacement Fees
Verizon Wireless will provide the benefits described in
Paragraph ll. beginning on the date your Verizon Wireless Repair: $0
service is activated on the Product and the services under
Replacement:
this Service Contract are added to your account, and will
continue to provide such benefits on a month-to-month Tier 1 Smartphones and Watches $49
basis for as long as you subscribe to this program or
for the duration of your continuous active service with Tier 2 Smartphones, Watches and $49
Verizon Wireless using the Product, whichever occurs Tablets
first. Activation will be deemed to be no later than fifteen Tier 3 Smartphones, Watches, $0
(15) days from the date of delivery of the Product to you, Tablets and Basic Phones
the owner.
VII. YOUR OBLIGATIONS UNDER THIS SERVICE
V. HOW TO GET YOUR PRODUCT REPAIRED OR CONTRACT:
REPLACED UNDER THIS SERVICE CONTRACT:
You must use the Product in a normal way; you must
At Verizon Wireless’ sole discretion, claim fulfillment will be protect against further damage to the Product if there
provided at select Verizon Wireless operated retail stores, is a covered defect; you must follow the Product’s
or by calling Verizon Wireless at (800) 922-0204 (toll free instruction manual.
from a landline phone). Your Product may be repaired or
replaced at a Verizon Wireless Authorized Repair Facility. If VIII. HOW AND WHEN YOU OR WE MAY TERMINATE THIS
there are no Verizon Wireless Authorized Repair Facilities SERVICE CONTRACT:
available in your area, Verizon Wireless will provide you
with a replacement device. In the event Verizon Wireless Subject to any State Specific Requirements set forth in
arranges for the repair of the Product, you may be required Section XII, we may terminate this Service Contract at any
to deliver your Product for repair as directed by Verizon time. You may terminate this Service Contract at any time
Wireless. If Verizon Wireless arranges for the replacement by visiting any Verizon Wireless operated retail location,
of your Product, the replacement device will be shipped calling (800) 922-0204 (toll free from a landline phone),
directly to you within five (5) business days, or you may be or by visiting the MyVerizon page at verizonwireless.com
required to pick-up the replacement device at a Verizon and requesting cancellation. If your wireless service with
Wireless retail location in your area. Once you receive Verizon Wireless is terminated or expires for any reason,
your replacement device, you must return your defective you will be deemed to have terminated this Service
Product to Verizon Wireless in the shipping package we Contract. If Verizon Wireless terminates this Service
include with the replacement device within five (5) days. Contract you will receive a prorated refund of the most
If you do not return your defective Product or if you return recent monthly fee paid. Cancellation of this Service
a Product that is not covered pursuant to Section III of Contract by Verizon Wireless will be effective no less than
this Service Contract, you will be charged up to the full thirty (30) days after you receive notice of cancellation.
retail price of the replacement device, which may exceed The notice will state the effective date of and reason for
$800. However, if you are notified by us that your Product cancellation. If you terminate this Service Contract within
is damaged due to something that is not covered by this thirty (30) days of activation of service or other authorized
Service Contract, you may return the replacement device enrollment under this Service Contract plan, whichever
to Verizon Wireless in the shipping package it came in to is later, and no claim has been made hereunder you will
avoid being charged the value of the replacement device. receive a full refund of any amounts paid for it. If you
Replacement devices and accessories returned must be in cancel this Service Contract within this time period we will
like-new condition to avoid being charged a fee. provide you with a refund no later than thirty (30) days
after you notify us that you wish to cancel. If we do not
VI. REQUIRED CLAIM SERVICE FEE: provide the refund to you within this time period, you are
entitled to receive a refund in the amount of what you paid,
For covered claims, a non-refundable claim service fee,
plus an extra ten percent (10%) for each month in which
and any applicable taxes, is payable at the time of claim,
the refund is not provided to you. If you terminate this
as set forth in the schedule below:
Service Contract more than thirty (30) days after activation
of service or other authorized enrollment under this Service
Contract plan, whichever is later, or if a claim has been
paid during that period, you will receive a prorated refund X. GENERAL PROVISIONS:
of the most recent monthly fee paid. A. This Service Contract sets forth our responsibilities
regarding the Product. Repair or replacement of
IX. OTHER CONDITIONS: the Product, as described herein, is your exclusive
This Service Contract is extended to the original owner only remedy. THIS DOCUMENT IS NOT A WARRANTY OR
and may not be assigned or transferred to a subsequent INSURANCE.
owner. This is Verizon Wireless’ complete Service Contract B. Obligations of Verizon Wireless under this Service
for your Product. Verizon Wireless assumes no obligation Contract are backed by the full faith and credit of
or liability for additions or modifications to this Service Verizon Wireless.
Contract unless made in writing and signed by an officer
of Verizon Wireless. Verizon Wireless does not warrant XI. OTHER RIGHTS:
the installation, maintenance or service of the Product, This Service Contract gives you specific legal rights. You
accessories, removable batteries or parts. may have additional rights that vary from state to state.
A. Verizon Wireless is not responsible in any way under HOW DO I RESOLVE DISPUTES WITH VERIZON?
this Service Contract for any ancillary/peripheral
equipment attached to or used in connection with WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT
the Product, or for operation of the Product with any IF THERE’S AN ISSUE THAT NEEDS TO BE RESOLVED,
ancillary/peripheral equipment. All such equipment THIS SECTION OUTLINES WHAT’S EXPECTED OF
is expressly excluded from this Service Contract. BOTH OF US.
Furthermore, Verizon Wireless is not responsible for YOU AND VERIZON BOTH AGREE TO RESOLVE
any damage to the Product resulting from the use of DISPUTES ONLY BY ARBITRATION OR IN SMALL
ancillary/peripheral equipment not included with the CLAIMS COURT. YOU UNDERSTAND THAT BY THIS
Product in the original packaging from the original AGREEMENT YOU ARE GIVING UP THE RIGHT TO
equipment manufacturer. BRING A CLAIM IN COURT OR IN FRONT OF A JURY.
B. When the Product is used in conjunction with ancillary/ WHILE THE PROCEDURES MAY BE DIFFERENT, AN
peripheral equipment not included with the Product ARBITRATOR CAN AWARD YOU THE SAME DAMAGES
in the original packaging from the original equipment AND RELIEF, AND MUST HONOR THE SAME TERMS
manufacturer, Verizon Wireless does not warrant and IN THIS AGREEMENT, AS A COURT WOULD. IF THE
shall not supply service in connection with the operation LAW ALLOWS FOR AN AWARD OF ATTORNEYS’ FEES,
of the Product/peripheral/ancillary combination, and AN ARBITRATOR CAN AWARD THEM TOO. WE ALSO
Verizon Wireless will honor no claim where the Product BOTH AGREE THAT:
is used in such a combination and it is determined by (1) THE FEDERAL ARBITRATION ACT APPLIES TO THIS
Verizon Wireless that there is no fault with the Product. AGREEMENT. EXCEPT FOR SMALL CLAIMS COURT
Verizon Wireless specifically disclaims any responsibility CASES, ANY DISPUTE THAT IN ANY WAY RELATES
for any damage caused in any way by the use of Product TO OR ARISES OUT OF THIS AGREEMENT OR FROM
accessories/peripherals (specific examples include, but ANY EQUIPMENT, PRODUCTS AND SERVICES YOU
are not limited to, batteries, chargers, adapters and RECEIVE FROM US (OR FROM ANY ADVERTISING FOR
power supplies) when such accessories/peripherals are ANY SUCH PRODUCTS OR SERVICES), INCLUDING
not included with the Product in the original packaging ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES
from the original equipment manufacturer. OR AGENTS, WILL BE RESOLVED BY ONE OR MORE
C. IN NO EVENT SHALL VERIZON WIRELESS BE LIABLE NEUTRAL ARBITRATORS BEFORE THE AMERICAN
FOR DAMAGES IN EXCESS OF THE PURCHASE ARBITRATION ASSOCIATION (“AAA”) OR BETTER
PRICE OF THE PRODUCT OR ANY REPLACEMENT BUSINESS BUREAU (“BBB”). YOU CAN ALSO BRING
PRODUCT PROVIDED HEREUNDER, FOR ANY ANY ISSUES YOU MAY HAVE TO THE ATTENTION
LOSS OF USE, LOSS OF TIME, INCONVENIENCE, OF FEDERAL, STATE, OR LOCAL GOVERNMENT
COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR AGENCIES, AND IF THE LAW ALLOWS, THEY CAN
OTHER INCIDENTAL, SPECIAL, OR CONSEQUENTIAL SEEK RELIEF AGAINST US FOR YOU. THIS AGREEMENT
DAMAGES OR PUNITIVE DAMAGES OR ATTORNEYS’ TO ARBITRATE CONTINUES TO APPLY EVEN AFTER
FEES ARISING OUT OF THE USE OR INABILITY TO USE YOU HAVE STOPPED RECEIVING SERVICE FROM US.
SUCH PRODUCT, TO THE FULL EXTENT SUCH MAY (2) UNLESS YOU AND VERIZON AGREE OTHERWISE, THE
BE DISCLAIMED BY LAW. ARBITRATION WILL TAKE PLACE IN THE COUNTY
OF YOUR BILLING ADDRESS. FOR CLAIMS OVER PROCEEDS, WE’LL ALSO PAY ANY ADMINISTRATIVE
$10,000, THE AAA’S CONSUMER ARBITRATION AND ARBITRATOR FEES CHARGED LATER.
RULES WILL APPLY. FOR CLAIMS OF $10,000 (5) WE ALSO OFFER CUSTOMERS THE OPTION OF
OR LESS, THE PARTY BRINGING THE CLAIM PARTICIPATING IN A FREE INTERNAL MEDIATION
CAN CHOOSE EITHER THE AAA’S CONSUMER PROGRAM. THIS PROGRAM IS ENTIRELY VOLUNTARY
ARBITRATION RULES OR THE BBB’S RULES FOR AND DOES NOT AFFECT EITHER PARTY’S RIGHTS IN
BINDING ARBITRATION OR, ALTERNATIVELY, CAN ANY OTHER ASPECT OF THESE DISPUTE RESOLUTION
BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS PROCEDURES. IN OUR VOLUNTARY MEDIATION
COURT. YOU CAN GET PROCEDURES, RULES AND PROGRAM, WE WILL ASSIGN AN EMPLOYEE WHO’S
FEE INFORMATION FROM THE AAA (WWW.ADR. NOT DIRECTLY INVOLVED IN THE DISPUTE TO
ORG), THE BBB (WWW.BBB.ORG) OR FROM US. FOR HELP BOTH SIDES REACH AN AGREEMENT. THAT
CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE PERSON HAS ALL THE RIGHTS AND PROTECTIONS
WHETHER YOU’D LIKE THE ARBITRATION CARRIED OF A MEDIATOR AND THE PROCESS HAS ALL OF
OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE PROTECTIONS ASSOCIATED WITH MEDIATION.
THE ARBITRATOR, OR BY A HEARING IN PERSON OR FOR EXAMPLE, NOTHING SAID IN THE MEDIATION
BY PHONE. CAN BE USED LATER IN AN ARBITRATION OR
(3) THIS AGREEMENT DOESN’T ALLOW CLASS LAWSUIT. IF YOU’D LIKE TO KNOW MORE, PLEASE
OR COLLECTIVE ARBITRATIONS EVEN IF THE CONTACT US AT VERIZONWIRELESS.COM OR
AAA OR BBB PROCEDURES OR RULES WOULD. THROUGH CUSTOMER SERVICE. IF YOU’D LIKE TO
NOTWITHSTANDING ANY OTHER PROVISION START THE MEDIATION PROCESS, PLEASE GO TO
OF THIS AGREEMENT, THE ARBITRATOR VERIZONWIRELESS.COM OR CALL CUSTOMER
MAY AWARD MONEY OR INJUNCTIVE RELIEF SERVICE FOR A NOTICE OF DISPUTE FORM TO FILL
ONLY IN FAVOR OF THE INDIVIDUAL PARTY OUT, AND MAIL, FAX OR EMAIL IT TO US ACCORDING
SEEKING RELIEF AND ONLY TO THE EXTENT TO THE DIRECTIONS ON THE FORM.
NECESSARY TO PROVIDE RELIEF WARRANTED (6) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A
BY THAT PARTY’S INDIVIDUAL CLAIM. NO WRITTEN SETTLEMENT OFFER ANYTIME BEFORE THE
CLASS OR REPRESENTATIVE OR PRIVATE ARBITRATION HEARING. THE AMOUNT OR TERMS OF
ATTORNEY GENERAL THEORIES OF LIABILITY ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED
OR PRAYERS FOR RELIEF MAY BE MAINTAINED TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR
IN ANY ARBITRATION HELD UNDER THIS ISSUES AN AWARD ON THE CLAIM. IF YOU DON’T
AGREEMENT. ANY QUESTION REGARDING THE ACCEPT THE OFFER AND THE ARBITRATOR AWARDS
ENFORCEABILITY OR INTERPRETATION OF THIS YOU AN AMOUNT OF MONEY THAT’S MORE THAN
PARAGRAPH SHALL BE DECIDED BY A COURT OUR OFFER BUT LESS THAN $5,000, OR IF WE
AND NOT THE ARBITRATOR. DON’T MAKE YOU AN OFFER, AND THE ARBITRATOR
(4) IF EITHER OF US INTENDS TO SEEK ARBITRATION AWARDS YOU ANY AMOUNT OF MONEY BUT LESS
UNDER THIS AGREEMENT, THE PARTY SEEKING THAN $5,000, THEN WE AGREE TO PAY YOU $5,000
ARBITRATION MUST FIRST NOTIFY THE OTHER INSTEAD OF THE AMOUNT AWARDED. IN THAT
PARTY OF THE DISPUTE IN WRITING AT LEAST 30 CASE WE ALSO AGREE TO PAY ANY REASONABLE
DAYS IN ADVANCE OF INITIATING THE ARBITRATION. ATTORNEYS’ FEES AND EXPENSES, REGARDLESS OF
NOTICE TO VERIZON SHOULD BE SENT TO VERIZON WHETHER THE LAW REQUIRES IT FOR YOUR CASE. IF
WIRELESS DISPUTE RESOLUTION MANAGER, ONE THE ARBITRATOR AWARDS YOU MORE THAN $5,000,
VERIZON WAY, 43N76, BASKING RIDGE, NJ 07920. THEN WE WILL PAY YOU ONLY THAT AMOUNT.
THE NOTICE MUST DESCRIBE THE NATURE OF THE (7) AN ARBITRATION AWARD AND ANY JUDGMENT
CLAIM AND THE RELIEF BEING SOUGHT. IF WE ARE CONFIRMING IT APPLY ONLY TO THAT SPECIFIC
UNABLE TO RESOLVE OUR DISPUTE WITHIN 30 DAYS, CASE; IT CAN’T BE USED IN ANY OTHER CASE
EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM EXCEPT TO ENFORCE THE AWARD ITSELF.
FOR ARBITRATION. WE’LL REIMBURSE ANY FILING (8) IF FOR SOME REASON THE PROHIBITION ON
FEE THAT THE AAA OR BBB CHARGES YOU FOR CLASS ARBITRATIONS SET FORTH IN SUBSECTION
ARBITRATION OF THE DISPUTE. IF YOU PROVIDE US (3) CANNOT BE ENFORCED AS TO ALL OR PART OF
WITH SIGNED WRITTEN NOTICE THAT YOU CANNOT A DISPUTE, THEN THE AGREEMENT TO ARBITRATE
PAY THE FILING FEE, VERIZON WILL PAY THE FEE WILL NOT APPLY TO THAT DISPUTE OR PART OF
DIRECTLY TO THE AAA OR BBB. IF THAT ARBITRATION THE DISPUTE.
(9) IF FOR ANY REASON A CLAIM PROCEEDS IN of your dispute. Such agencies or entities may be able
COURT RATHER THAN THROUGH ARBITRATION, to seek relief on your behalf.
YOU AND VERIZON AGREE THAT THERE WILL D. For residents of Kentucky, you may file a claim with
NOT BE A JURY TRIAL. YOU AND VERIZON Liberty Mutual Insurance Company, 175 Berkeley
UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL Street, Boston, Massachusetts 02116, directly if
BY JURY IN ANY ACTION, PROCEEDING OR Verizon Wireless does not honor your claim within sixty
COUNTERCLAIM ARISING OUT OF OR RELATING (60) days after you filed your proof of loss.
TO THIS AGREEMENT IN ANY WAY. IN THE EVENT E. For residents of Nevada, Verizon Wireless may not
OF LITIGATION, THIS PARAGRAPH MAY BE FILED terminate this Service Contract before the expiration
TO SHOW A WRITTEN CONSENT TO A TRIAL BY of the monthly term, if the Service Contract has been
THE COURT. in effect for seventy (70) days, except if you: (1) fail to
pay an amount when due; (2) commit fraud or make
XII. STATE SPECIFIC PROVISIONS a material misrepresentation in obtaining this Service
A. For residents of California, if you cancel this Service Contract, or in presenting a claim; or (3) perform any
Contract thirty (30) days after receipt of this Service act or omission or violate any condition of this Service
Contract, and no claim has been made hereunder you Contract after its effective date that substantially and
will receive a full refund of any amounts paid for it. If materially increases the service required under this
we fail to provide you with a refund within thirty (30) Service Contract. If we fail to pay the cancellation
days of you notifying Verizon Wireless that you wish to refund as stated in Section VIII., the penalty will be
cancel you are entitled to receive an extra ten percent ten percent (10%) of the purchase price for each thirty
(10%) for each month, or fraction thereof, in which your (30) day period or portion thereof that the refund and
money is not refunded. any accrued penalties remain unpaid. In the event
B. For residents of Connecticut, you may file a claim with you do not receive satisfaction under this Service
Liberty Mutual Insurance Company, 175 Berkeley Contract, complaints or questions about this Service
Street, Boston, Massachusetts 02116 directly if Verizon Contract may be directed to the Nevada Department of
Wireless fails to perform according to the terms hereof. Insurance, telephone (888) 872-3234.
The second Section VIII. is deleted and replaced with F. For residents of New Hampshire: In the event you do
the following: “You may terminate this Service Contract not receive satisfaction under this contract, you may
at any time for any reason by visiting any Verizon contact the New Hampshire Insurance Department
Wireless operated retail location, calling (800) 922- at 21 South Fruit Street, Suite 14, Concord, New
0204 (toll free from a landline phone), or by visiting the Hampshire 03301 or (603) 271-2261. Section XI. of
MyVerizon page at verizonwireless.com and requesting this Service Contract is subject to Revised Statutes
cancellation.” Any disputes between Verizon Wireless Annotated 542.
and residents of Connecticut arising under this Service G. For residents of New Mexico, Verizon Wireless may not
Contract shall be decided by an arbitration process. terminate this Service Contract before the expiration
A written complaint containing a description of the of the monthly term, if the Service Contract has been
dispute, the purchase price, and a copy of the Service in effect for seventy (70) days, except if you: (1) fail to
Contract form can be mailed to: State of Connecticut, pay an amount when due; (2) commit fraud or make
Insurance Department, P.O. Box 816, Hartford, CT a material misrepresentation in obtaining this Service
06142- 0816, Attn.: Consumer Affairs. Contract, or in presenting a claim; (3) are convicted
C. For residents of Georgia, this Service Contract can of a crime that results in an increase in the service
only be terminated by Verizon Wireless before the required under this Service Contract; or (4) perform any
expiration of the monthly term for fraud, material act or omission or violate any condition of this Service
misrepresentation or your failure to pay amounts due Contract that substantially and materially increases the
hereunder. You may file a claim with Liberty Mutual service required under this Service Contract.
Insurance Company, 175 Berkeley Street, Boston, H. For residents of New York, notwithstanding Section
Massachusetts 02116, directly if Verizon Wireless does V. of this Service Contract, Verizon Wireless does
not honor your claim within sixty (60) days after you not provide any repair or replacement services in
filed your proof of loss. All cancellations will conform to its stores in New York City, New York. If you have
OCGA 33-24-44. Section XI. of this Service Contract any questions about repair or replacement services,
does not preclude you from bringing issues to the contact Verizon Wireless at (800) 922-0204 (toll free
attention of federal, state, or local agencies or entities from a landline phone).
I. For residents of North Carolina, Verizon Wireless may O. For residents of Wisconsin, this Service Contract
terminate this Service Contract before the expiration of may only be terminated by Verizon Wireless before
the monthly term only if you fail to pay an amount when the expiration of the monthly term for nonpayment
due or you violate any term of this Service Contract. The by you of any amount due hereunder, material
purchase of this Service Contract is not required either misrepresentation by you, or a substantial breach
to purchase or to obtain financing for the Product. of duties by you. In the event of a total loss of the
J. For residents of Oklahoma, you may file a claim with Product that is not covered by a replacement under
Liberty Mutual Insurance Company, 175 Berkeley this Service Contract, you may cancel this Service
Street, Boston, Massachusetts 02116, directly if Contract and you will receive a prorated refund of the
Verizon Wireless does not honor your claim within sixty most recent monthly fee paid. By agreeing to Section
(60) days after you filed your proof of loss. XI., YOU AND VERIZON WIRELESS BOTH AGREE
K. For residents of Oregon, Section XI. is replaced with TO RESOLVE SERVICE CONTRACT DISPUTES ONLY
the following: IN THE EVENT WE CANNOT RESOLVE BY ARBITRATION OR SMALL CLAIMS COURT, AND
ANY DISPUTE, YOU AND WE MAY, IN A SEPARATE UNCONDITIONALLY WAIVE ANY RIGHT TO CLASS
AGREEMENT, CONSENT TO ARBITRATION. YOU AND OR COLLECTIVE ARBITRATIONS AND A TRIAL BY
JURY IN ANY RELATED ACTION OR PROCEEDING.
VERIZON WIRELESS UNCONDITIONALLY WAIVE ANY
PLEASE SEE SECTION X.B. FOR OTHER IMPORTANT
RIGHT TO CLASS ACTIONS, CLASS OR COLLECTIVE
TERMS REGARDING ARBITRATION AFFECTING
ARBITRATIONS AND A TRIAL BY JURY IN ANY
YOUR RIGHTS. THIS CONTRACT IS SUBJECT TO
RELATED ACTION OR PROCEEDING. Any arbitration
LIMITED REGULATION BY THE OFFICE OF THE
proceedings shall be conducted within the state of
COMMISSIONER OF INSURANCE. The first sentence
Oregon. ANY ARBITRATION OCCURRING UNDER THIS
of Section XI (1) is deleted in its entirety.
SERVICE CONTRACT SHALL BE ADMINISTERED IN
ACCORDANCE WITH THE AAA RULES UNLESS ANY P. For residents of Wyoming, Section XI. of this Service
PROCEDURAL REQUIREMENT OF THE AAA RULES Contract is replaced with the following: IF THERE ARE
IS INCONSISTENT WITH THE OREGON UNIFORM DISPUTES BETWEEN YOU AND US THAT ARE NOT
RESOLVED BY NEGOTIATIONS, YOU AND WE MAY IN
ARBITRATION ACT IN WHICH CASE THE OREGON
A SEPARATE WRITTEN AGREEMENT VOLUNTARILY
UNIFORM ARBITRATION ACT SHALL CONTROL AS TO
CONSENT TO ARBITRATION. ANY ARBITRATION
SUCH PROCEDURAL REQUIREMENT.
PROCEEDINGS SHALL BE CONDUCTED WITHIN THE
L. For residents of South Carolina, in the event of a dispute STATE OF WYOMING.
with us, you may contact the South Carolina Department
of Insurance, Capital Center, 1201 Main Street, Suite
1000, Columbia, SC 29201 (800) 768-3467. SELLER:
M. For residents of Texas, if you cancel this Service Contract
The Provider of this contract who is financially and legally
at any time Verizon Wireless will provide you with the
obligated to perform service is
refund due under this Service Contract no later than
forty-five (45) days after you notify Verizon Wireless that Verizon Wireless Services, LLC
you wish to cancel. If Verizon Wireless does not refund One Verizon Way
your money during this time period, you are entitled to Basking Ridge, NJ 07920
receive the refund due, plus an extra ten percent (10%) 1.800.922.0204
for each month in which your money is not refunded.
Unresolved complaints or questions concerning this
Service Contract may be addressed to the Texas
Department of Licensing and Regulation at P.O. Box
12157, Austin, Texas 78711 or (512) 463-6599.
N. For residents of Virginia, if any promise made in the
contract has been denied or has not been honored
within 60 days after your request, you may contact
the Virginia Department of Agriculture and Consumer
Services, Office of Charitable and Regulatory Programs
at www.vdacs.virginia.gov/food-extended-service-
contract-providers.shtml to file a complaint.
Mobile Secure Terms of Service
MOBILE SECURE TERMS OF SERVICE applications as determined by Us in our sole discretion; (h)
data migration from computer device to computer device;
The Mobile Secure (formerly known as Tech Coach) Terms or (i) assistance with specialized devices related to medical
of Service is a legal agreement between you, the end user care, including but not limited to, emergency assistance/first
(hereinafter, “You”) and Cellco Partnership d/b/a Verizon responder devices.
Wireless (hereinafter, “Us” or “We”). Your use of Mobile Secure
Tech Coach Mobile Application.
(the “Services”) is subject to the Mobile Secure Terms of
Service described below (the “Terms”); Your use is also subject The Technical Support Services include access to the Tech
to the Verizon Wireless Customer Agreement, including its Coach Mobile Application (the “Tech Coach App”) that is
mandatory binding arbitration provision, which is available at provided to You directly by Asurion Mobile Applications, LLC.
www.verizonwireless.com. Please read both these Terms and The Tech Coach App provides several functions, including
the Verizon Wireless Customer Agreement, and do not use access to a Tech Coach who can provide Technical Support
the Services if You disagree with them. Additional information Services through click-to-call, click-to-chat, self-help information,
about the Services is available at www.verizonwireless.com. and educational notifications; and may at a future date provide
other features and benefits. The Tech Coach App is subject
Supported Devices & Use of Services. to a separate end-user license agreement available at
We, directly or indirectly, will provide the Services in www.phoneclaim.com/verizon/techcoachapp/terms/.
accordance with these Terms. The Services are available for The Tech Coach App end-user license agreement is
independent of these Terms and the Verizon Wireless
devices associated with each line covered by Mobile Secure or
Customer Agreement.
a Verizon device protection option that includes Mobile Secure
(such devices collectively referred to as “Supported Devices”). Security Advisor.
To use the Services, You must have an active Verizon Wireless
account and a Supported Device, and You must provide Us with The Services include access to Security Advisor, which
provides expert support to help You proactively secure
the wireless number associated with Your Supported Device
Your information and resolve security vulnerabilities to help
when seeking Services. Data usage charges may apply to the
protect you against online threats. Security Advisor experts
Services, and You are solely responsible for their payment. In
are available to answer questions and provide content and
some circumstances, You may need to download certain apps
tips to help you improve or solve security concerns. Security
or supply and/or purchase additional equipment or software to
Advisor does not provide real-time notification of sensitive
receive the full benefit of the Services, and You are responsible
data exposure; virus/malware removal; home network hacking
for the cost of that equipment or software.
mitigation; or data loss management. To access such security
Scope of the Services. The following Services are provided and privacy tools included in the Services, You must download
as described below: the Digital Secure Application (“Digital Secure App”) using a
smartphone. The make and model of Your Supported
Technical Support Services. Device(s) may limit Your ability to access certain features of
Digital Secure and therefore limit the scope of support
The Services include technical support provided by Tech
provided by Security Advisor.
Coaches for: (a) Your Supported Device(s) and the operating
systems and software applications on it; and (b) the use of Device Refresh.
Your Supported Device(s) with other devices and services
The Services include access to Device Refresh services to
manufactured to be compatible with Your Supported Device(s) or
optimize device functionality and performance of Supported
intended to be connected to it (the “Technical Support Services”).
Devices. Device Refresh services include device diagnostics;
The Technical Support Services do not include: (a) assistance checkups for certain performance indicators, such as
with wireless network coverage issues, such as dropped calls/ assessment of device speed, signal strength, and battery
data interruptions; (b) facilitating or activating over-the-air performance of Your Supported Device. The availability of
updates to operating systems, firmware, or other software on these services is contingent on certain criteria, including
Your behalf; (c) diagnostic support unrelated to Your Supported device/model type and technician availability. These services
Device; (d) modification of Original Equipment Manufacturer are diagnostic only, and do not include troubleshooting, triage,
(“OEM”) software; (e) installation of third-party software or repair or replacement services. Device Refresh services also
OEM drivers not supported by the Supported Device; (f) setup, include unlimited sanitization of Your Supported Device,
support or repair of computers, peripherals or home or wireless case, screen and ports. Device Refresh services may be
routers, modems or networks; (g) installation of non-sanctioned provided to You via web or at one of Our authorized repair
MOBILE SECURE TERMS OF SERVICE MOBILE SECURE TERMS OF SERVICE
locations, which are subject to change at any time. Visit being performed. You agree to provide a safe, non-threatening
https://www.asurion.com/verizon/ to learn more. environment for the setup expert to perform the Setup
Services. The setup expert has the right to terminate Setup
Same-Day Delivery and Setup. Services if they feel that You are not complying with any
requirements contained in these Terms or any consent provided
Newly Purchased Devices. prior to the initiation of the Setup Services. Setup Services will
In select locations, if You purchase an eligible new device continue until completion only if completion can occur within
through verizon.com, You may be eligible for same-day delivery a reasonable amount of time, reasonableness will be at the
and device setup by a delivery and setup expert (“Setup discretion of the setup expert. In the event the Setup Services
Services”). Your eligibility for Setup Services will be presented are stopped prior to Your device setup being complete, You
to You at the time of device purchase and will be determined may continue the Setup Services by calling a Tech Coach
based on the following criteria: (1) Your requested delivery expert or clicking on the Tech Coach App. Limitations and
location; (2) device eligibility; (3) time of purchase (e.g., Setup exclusions may apply.
Services must be offered and accepted by You by 3:00 p.m.,
Central Time); and (4) availability of a setup expert. Security and Privacy Services.
The Services also include access to Security and Privacy
Insurance Replacements. Services, including those provided by downloading the Digital
In select locations, if you file a claim for an eligible smartphone Secure App. The Digital Secure App provides several tools
under the Wireless Phone Protection insurance program including: (a) security monitoring of Your Supported Device
(“WPP”) and are offered a replacement device, you may be with specific malware and virus prevention software; (b)
eligible for Setup Services. Your eligibility for Setup Services safeguarding your data on public Wi-Fi access; (c) identification
under the WPP program will be determined based on the of select mobile apps that could access private information
following criteria: (1) Your requested delivery location; (2) from your Supported Device and put your data at risk; (d)
smartphone model eligibility; (3) time that Your WPP claim is identity theft monitoring, using dark web surveillance; and (e)
filed and approved; and (4) availability of a setup expert. Only access to identity theft alerts and data recovery tools.
claims filed and approved by 4:00 p.m., local time, and that Download of the Digital Secure App is required, and customers
meet Our eligibility requirements, may receive a replacement must enroll in identity theft monitoring via the Digital Secure
device from a setup expert by 9 p.m., local time, on the same App. Only smartphones are eligible to download the Digital
day the claim was filed and approved. Your Supported Device’s Secure App; but select features may also be accessed on
eligibility for this Setup Service is determined at the time an tablets and computers. OS restrictions apply: Android 4.4+
insurance claim is made and approved. Setup Services are & iOS 11+. The Digital Secure App is subject to additional
available in select locations and for select smartphones only. terms and conditions available at https://www.verizon.com/
Check www.phoneclaim.com/verizon to determine if Your support/digital-secure-legal. The Digital Secure App terms and
Supported Device is eligible and to determine locations where conditions are independent of these Terms and the Verizon
Setup Services are available. Wireless Customer Agreement.
Newly Purchased Devices & Insurance Replacements. Verizon Wireless does not monitor all transactions and cannot
Setup Services provided with same-day delivery for newly protect against all identity theft. See Digital Secure App terms
purchased devices or insurance replacements include device and conditions for limitations and exclusions. You should contact
activation, data migration services and/or initial device the three national credit bureaus (e.g., Equifax, Experian and
configuration and connectivity. Setup Services will not include TransUnion), to monitor Your credit report. You should always
dismantling or installation of equipment unrelated to the take steps to safeguard personal information to reduce chances
replacement device. In order to be eligible for Setup Services, of becoming a victim of identity theft.
someone at least 18 years of age must be present at all Additional benefits, such as access to a security assessment
times while the setup expert is on site and performing the of Your in home connectivity, may also be provided to you
requested Setup Services. The setup expert will contact You outside of the Digital Secure App.
prior to delivering Your device and Setup Services to verify
the delivery window. If You do not confirm Your availability for Call Filtering Services.
Your scheduled delivery and Setup Services, We reserve the The Services also include access to enhanced Call Filtering
right to cancel Your delivery and Setup Services. If eligible Services including custom call controls available through
for Setup Services, You may be required to sign a consent the Verizon network and by downloading the Call Filter
form to perform the requested services prior to any services Application (the “Call Filter App”). The Call Filtering Services
include: (a) caller name ID; (b) real time spam alerts; (c) and any data, videos, pictures, text messages or other content
spam lookup and reporting tools; (d) call blocking; and thereon (including content that may be personal, confidential
(e) personal block lists. The Call Filtering Services are or otherwise sensitive in nature); (b) expressly authorize Tech
subject to additional terms and conditions available at Coach experts and/or Security Advisor experts to effect
https://www.verizon.com/support/call-filter-legal and are changes to Your devices, to the extent necessary to provide the
independent of these Terms and the Verizon Wireless Services, and You acknowledge and agree that such changes
Customer Agreement. may be permanent and irreversible; and (c) if eligible, and
From time to time, Verizon Wireless may make available to choose to have Your newly purchased or replacement device
You certain optional promotional offers that are separate from delivered to you same-day with Setup Services, expressly
the Services. authorize a setup expert to deliver Your replacement device
to Your home (or requested delivery location), and consent
to a delivery and setup expert performing certain Setup
Your Responsibilities in Accessing the Services
Services in Your home (or requested delivery location), subject
Backup of Software and Data. to this Agreement.
You are responsible for backing up the software or data stored Passwords.
on Your Supported Device and other devices included in the
Services. Verizon Wireless is not responsible for any loss, If You know or suspect that the passwords associated with
alteration or corruption of any software or data, and We may or stored on Your Supported Device have been available to or
decline to provide Services to You if it is determined that You accessed by anyone as a result of Your use of the Services,
have not taken appropriate back-up measures. When providing You should immediately change or reset those passwords.
Services, Tech Coach experts and/or Security Advisor experts Claim Limitation.
may be required to remotely access Your Supported Device,
including any data, videos, pictures, text messages or other Subject to the Arbitration provision in your Verizon Wireless
content thereon. It is Your responsibility to remove any sensitive Customer Agreement and unless otherwise allowed by
content on Your Supported Device to the extent You believe applicable law, any claim related to the Services shall be
necessary to prevent access by Tech Coach experts and/or brought within one (1) year of the events giving rise to the
Security Advisor experts. claim. Failure to assert any such claim during that time results
in the claim being forever barred.
Remote Access Applications.
Other Important Information Concerning the Services
To receive Services, You may be required to run certain
software applications on Your Supported Device and other Commercially Reasonable Efforts.
devices included in the Services (“Software”). The Software Verizon Wireless will use commercially reasonable efforts
may include tools that allow Verizon Wireless to access Your to provide the Services. This means that if We are unable
device and any content stored thereon remotely. You agree to resolve Your issue after making commercially reasonable
to comply with the terms applicable to the Software, and in efforts, We have the right and discretion to refuse to take
the event of a conflict between those terms and these Terms further efforts to do so. Additionally, in some instances, We
and the Verizon Wireless Customer Agreement, the Software- may have limited information from vendors, manufacturers
specific terms control with regard to the Software only. You and developers, and We may not have the ability to obtain the
acknowledge and agree that You will not copy or modify the proprietary or other information required to resolve Your issue.
Software or any other materials provided to You in connection Some technical problems that You encounter may be the result
with the Services. of software or hardware errors not yet resolved by the vendors,
manufacturers or developers of that software or hardware,
Representations and Authorizations. in which case We may not be able to resolve Your issue. In
When seeking Services, You represent that You are the owner those circumstances, You still are liable for any fees or charges
or an authorized user of the Supported Device or other devices associated with the Services.
included in the Services, as well as any software thereon, and
We reserve the right to refuse to provide Services to You if We Right to Terminate.
determine that You are not the owner or authorized user. When Verizon Wireless reserves the right to suspend or terminate
seeking Services, You: (a) expressly consent to Tech Coach Your use of the Services at any time and for any reason,
experts and/or Security Advisor experts remotely accessing including for abuse, excessive usage or failure to pay any fees
Your Supported Device, other devices included in the Services or charges associated with the Services. We also reserve
the right to change the scope or extent of the Services at
any time and for any reason. Any refund of fees or charges
associated with the Services that We may agree to pay in such
circumstances will be limited to the fees You paid in the prior
month for the Services. If You wish to terminate Your access to
the Services, please contact Us by calling (800) 922-0204 or
visiting www.verizonwireless.com. It was very convenient
to have the repair done
MOBILE SECURE TECHNICAL SUPPORT TERMS OF SERVICE
EFFECTIVE JULY 22, 2021 (FOR NEW YORK CUSTOMERS, EFFECTIVE
at home. The repairman
APRIL 21, 2022) came and changed
the cracked screen in
about fifteen minutes. It
looked like brand new!
—Kathryn K.
Thousand Oaks, CA
MOBILE SECURE TERMS OF SERVICE

Remember to enroll in
Verizon Mobile Protect within
30 days of device activation.
Device Protection product options
(each available separately):
• Verizon Mobile Protect
• Verizon Mobile Protect Multi-Device
• Total Equipment Coverage5
• Wireless Phone Protection
• Verizon Extended Warranty
• Mobile Secure
• Mobile Secure Multi-Device
Who is Asurion?
The device protection and support services are offered
in conjunction with Asurion, a trusted provider for total
tech protection, support and more.
For more than 20 years, Asurion has helped
over 300 million people unlock the power of their
technology, making their lives easier and their tech
a lot more amazing.
*2020 Asurion Data, based on overall customer satisfaction survey data from 2013-2020
VMPBRONY0422
VZW-829002-21 • MKT69153

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For New York customers only

Introducing the new Verizon Mobile Protect.

Unlimited, no extra cost

Tier 1 Smartphones and Watches

Tier 2 Smartphones, Watches and Tablets

Tier 3 Smartphones, Watches, Tablets and Basic Phones

$99 Applicable to replacements for damaged devices.3

Cracked Screen Repair Deductible

All deductibles are non-refundable, and per approved claim.

Lines must have eligible devices on them to be covered. For more

Mobile Secure Multi-Device (not an insurance or service contract

Have questions or want to review your

Electronic Communications: Asurion may send you program

©2023 Asurion, LLC.

The benefits you care The security and support

Protection, support How multi-device

Three ways to join:

Get the apps that unlock

Tier 1 Smartphones and Watches

NOTE: Contact Verizon immediately at 1.800.922.0204 to suspend

MOBILE SECURE TERMS OF SERVICE

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