Certus SAILOR 4300 Manual

SAILOR 4300 L-Band System
Installation and Maintenance Manual

SAILOR 4300 L-Band System
Installation Manual
Document number: 98-158670-D

Release date: 24 February 2020
Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this product and the
accompanying documentation is disclaimed by Thrane & Thrane A/S. The information in this manual is
provided for information purposes only, is subject to change without notice and may contain errors or
inaccuracies. Manuals issued by Thrane & Thrane A/S are periodically revised and updated. Anyone
relying on this information should acquire the most current version e.g. from www.cobham.com/satcom,
Cobham SYNC Partner Portal, or from the distributor. Thrane & Thrane A/S is not responsible for the
content or accuracy of any translations or reproductions, in whole or in part, of this manual from any
other source. In the event of any discrepancies, the English version shall be the governing text.
Thrane & Thrane A/S is trading as Cobham SATCOM.
Manufacturer address
Thrane & Thrane A/S, Industrivej 30, DK-9490, Pandrup, Denmark
Copyright
© 2019 Thrane & Thrane A/S. All rights reserved.
GPL notification
The software included in this product contains copyrighted software that is licensed under the GPL/LGPL.
The verbatim licenses can be found online at:
http://www.gnu.org/licenses/old-licenses/gpl-2.0.html
http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html
You may obtain the complete corresponding source code from us for a period of three years after our last
shipment of this product, which will be no earlier than <date of last shipment plus 3 years>, by sending a
money order or check for DKK 50 to:
SW Technology/GPL Compliance,
Cobham SATCOM (Thrane & Thrane A/S),
Lundtoftegaardsvej 93D
2800 Lyngby
DENMARK
Write "source for product SAILOR 4300 L-Band System" in the memo line of your payment. This offer is
valid to anyone in receipt of this information.
http://www.cobham.com/communications-and-connectivity/satcom/free-and-open-source-software-
foss/
FCC & IC
NOTICE:
This device complies with Part 15 of the FCC Rules [and with Industry Canada licence-exempt RSS standard(s)]
ii 98-158670-D
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired
operation.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et

(2) l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.
NOTICE:
Changes or modifications made to this equipment not expressly approved by Thrane & Thrane A/S may void the
FCC authorization to operate this equipment.
98-158670-D iii
Safety summary
The following general safety precautions must be observed during all phases of operation,
service and repair of this equipment. Failure to comply with these precautions or with specific
warnings elsewhere in this manual violates safety standards of design, manufacture and
intended use of the equipment. Thrane & Thrane A/S assumes no liability for the customer's
failure to comply with these requirements.
Microwave radiation hazards

During transmission the antenna in this system radiates Microwave
Power.This radiation may be hazardous to humans close to the
antenna. During transmission, make sure that nobody gets closer than
the recommended minimum safety distance.
The minimum safety distance to the antenna is 0.7 m, based on max
Eirp= 46.4dBm +1dB. No hazard exists > 25° below the antenna’s
mounting plane. Refer to the drawing below.
0.7 m
0.7 m
m 0.7
25°
Distance to other equipment

Do not install the antenna closer to radars than the minimum safe distance specified in section
Interference from radar, GNSS, L-band and other transmitters on page 3-3. It may cause
damage to the antenna.
Compass safe distance:

SAILOR 4352A Above Deck Unit (ADU): min. 0.3 m (IEC/EN 60945).
SAILOR 4338A Below Deck Unit (BDU): min. 0.3 m (IEC/EN 60945).
iv 98-158670-D
Service
User access to the interior of the terminal is not allowed. Only a technician authorized by Cobham
SATCOM may perform service - failure to comply with this rule will void the warranty. Access to the
interior of the antenna is not allowed. Replacement of certain modules and general service may only be
performed by a technician authorized by Cobham SATCOM.
Grounding, cables and connections

To minimize shock hazard and to protect against lightning, you must connect the equipment chassis and
cabinet to an electrical ground. Ground the BDU to the ship. For further details see Appendix D,
Grounding and RF protection. Do not extend the cables beyond the lengths specified for the equipment.
The cable between the BDU and antenna can be extended if it complies with the specified data
concerning cable losses etc.
Coax cable for the SAILOR 4300 L-Band System are shielded and should not be affected by magnetic
fields. However, try to avoid running cables parallel to high power and AC/RF wiring as this might cause
malfunction of the equipment.
Power supply
SAILOR 4300 L-Band System: voltage range 12 - 24 VDC.
The antenna is powered by the terminal.
Do not operate in an explosive atmosphere

Do not operate the equipment in the presence of flammable gases or fumes. Operation of any electrical
equipment in such an environment constitutes a definite safety hazard.
Keep away from live circuits

Operating personnel must not remove equipment covers. Component replacement and internal
adjustment must be made by qualified maintenance personnel trained and authorized by Cobham. Do
not replace components with the power cable connected. Under certain conditions, dangerous voltages
may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge
circuits before touching them.
Failure to comply with the rules above will void the warranty!
98-158670-D v
vi 98-158670-D
Table of contents
Chapter 1 About this manual

1.1 Intended readers ..............................................................................................................1-1
1.2 Manual overview ...............................................................................................................1-1
1.3 Related documentation ...............................................................................................1-1
1.4 Precautions ............................................................................................................................1-2
Chapter 2 Introduction
2.1 General description .........................................................................................................2-1
2.2 Part numbers ........................................................................................................................2-3
Chapter 3 Installation
3.1 What’s in the box .............................................................................................................3-1
3.2 Site preparation .................................................................................................................3-2
3.3 Installation of the ADU ...............................................................................................3-9
3.4 Installation of the BDU ............................................................................................3-10
3.5 Interfaces of the BDU ............................................................................................... 3-13
3.6 Commissioning (Iridium Service Provider) ................................................ 3-16
Chapter 4 Configuration
4.1 Introduction to the built-in web interfaces ................................................4-1
4.2 Service web interface ....................................................................................................4-3
4.3 Mobile web interface ................................................................................................. 4-17
4.4 Connection of user equipment ........................................................................... 4-19
4.5 Data flows ........................................................................................................................... 4-21
4.6 Remote management ................................................................................................. 4-22
Chapter 5 Final installation check

5.1 Functional test ...................................................................................................................5-1
Chapter 6 Service & maintenance

6.1 Maintenance ........................................................................................................................6-1
6.2 Helpdesk ..................................................................................................................................6-1
6.3 Firmware update ...............................................................................................................6-5
6.4 Troubleshooting ................................................................................................................6-9
6.5 Inspections and minor repair tasks ................................................................ 6-16
6.6 Warranty and returning units for repair ......................................................6-17
98-158670-D vii
Table of contents
Appendix A Technical specifications

A.1 Outline drawings ...............................................................................................................A-4
Appendix B System messages

B.1 Built-In Test Equipment (BITE) .............................................................................B-1
B.2 POST events ..........................................................................................................................B-2
B.3 CM events ..............................................................................................................................B-3
Appendix C Approvals
C.1 CE (RED) ...................................................................................................................................C-1
Appendix D Grounding and RF protection

D.1 Why is grounding required? ..................................................................................... D-1
D.2 Grounding Recommendations ............................................................................... D-1
D.3 Alternative grounding for fibre glass hulls .................................................. D-4
D.4 RF interference .................................................................................................................. D-4
Glossary ..............................................................................................................................................................Glossary-1
viii 98-158670-D
1111
Chapter 1
About this manual
About this manual

1
1.1 Intended readers

This is an installation and service manual for the SAILOR 4300 L-Band System, intended for
installers of the system and service personnel. Personnel servicing the system must be
properly trained and authorized by Cobham SATCOM. It is important that you observe all
safety requirements listed in the beginning of this manual, and install the system according
to the guidelines in this manual.
1.2 Manual overview

This manual has the following chapters:
• Introduction
• Installation
• Configuration
• Final installation check
• Service & maintenance
This manual has the following appendices:

• Technical specifications
• System messages
• Approvals
• Grounding and RF protection
1.3 Related documentation

The following related documentation is referred to in this manual:
Part Number Description
98-159746 SAILOR 4300 L-Band System, Installation Guide
98-159912 SAILOR 4300 L-Band System, User manual
98-126059 Thrane IP Handset, User Manual
99-159739 SAILOR 4300 Service Provider Interface Control Description

Table 1-1: List of Related Documentation
98-158670-D 1-1
Precautions
1.4 Precautions
Warnings, Cautions and Notes
Text marked with “Warning”, “Caution”, “Note” or “Important” have the following meanings:
• Warning: A Warning is an operation or maintenance procedure that, if not obeyed, can
cause injury or death, or jeopardize the safety on board.
• Caution: A Caution is an operation or maintenance procedure that, if not obeyed, can
cause damage to the equipment.
• Note: A Note gives information to help the reader.
• Important: A text marked Important gives information that is important to the user,
e.g. to make the system work properly. This text does not concern damage on
equipment, safety nor personal safety.
General precautions
All personnel who operate equipment or do maintenance as specified in this manual must
know and follow the safety precautions. The warnings and cautions that follow apply to all
parts of this manual.
WARNING! Before using any material, refer to the manufacturers’ material

safety data sheets for safety information. Some materials can be dangerous.
CAUTION! Do not use materials that are not equivalent to materials

specified by Cobham SATCOM. Materials that are not equivalent can cause
damage to the equipment.
CAUTION! The system contains items that are electrostatic discharge

sensitive. Use approved industry precautions to keep the risk of damage to a
minimum when you touch, remove or insert parts or assemblies.
1-2 Chapter 1: About this manual 98-158670-D

2222
Chapter 2
Introduction 2
This chapter contains the following sections:

• General description
Introduction
• Part numbers
• Part numbers
2.1 General description
2.1.1 Overview
The SAILOR 4300 L-Band System consists of an ADU (Above Deck Unit) and a BDU (Below
Deck Unit). The two units are connected with a single coax cable with TNC connectors. The
system is DC powered. The SAILOR 4300 L-Band System is used for voice calls and data
sessions. Iridium OpenPort Services offer up to 134/134 kbps, while Iridium Certus 350
Services offer up to 176/352 kbps uplink/downlink clarification. The Iridium Certus 700
Service offers on the SAILOR 4300 speeds up to 176/704 kbps. Iridium has 100% global
coverage. Some countries have national restrictions.
Figure 2-1: SAILOR 4300 L-Band System
2.1.2 SAILOR 4338A Below Deck Unit (BDU)

The BDU is the central unit in the system. It contains all user interfaces and handles all
communication between the ADU and the local communication units (phones, computers
etc.). The BDU has Built-In Test Equipment (BITE) for Power On Self-Test (POST) and
Continuous Monitoring (CM). It comes in two versions, one designed for wall or desktop
installation, and one designed for installation in a 19” rack. The BDU supplies 42VDC to the
antenna through a single coaxial cable. The DC input for the BDU is designed for both
12VDC/24VDC power supply.
98-158670-D 2-1
General description
2.1.3 SAILOR 4352 Above Deck Unit (ADU)

The ADU consists of an antenna with an RF-unit, unit for antenna control and GPS antenna.
The ADU is dedicated to the Iridium system. All communication between the ADU and BDU
passes through a single coaxial cable. The ADU is protected by a thermoplastic radome.
2.1.4 Data sessions and voice calls

The SAILOR 4300 L-Band System provides data connection and up to three simultaneous
IP voice calls. Both data and voice services is accessed through the service and the three
user LAN ports depending on configuration.
TT-4352A
Above Deck Unit
Wired IP Handset
PoE adapter
TT-4338A
Below Deck Unit
Power Terminal Antenna Power
Antenna
Reset
SIM-Card I/O Service LAN DC-Input 12-24 VDC; 14-5.5 A
12-24 VDC
Power
*Recommended
cable WLAN
Notebook
SIP Phone
Wireless SIP Phones
*Connector type: TNC

Cable requirements:
- Installation on bigger vessels: RG214/U up to 100 m length
- Installation in a mechanically protected environment and
shorter distances: RG223/U up to 25 m length
Figure 2-2: Data sessions with the SAILOR 4300 L-Band System
Data services are available on any of the LAN ports. The Certus data service define multiple
data flows as shown in the table below:
Name Services
Post-paid Data, voice and DHCP server
Secondary 1 Data
Table 2-1: Data services
2-2 Chapter 2: Introduction 98-158670-D

2222
Part numbers
Name Services
Secondary 2 Data
Secondary 3 Data
Secondary 4 Data
Table 2-1: Data services (Continued)
Introduction
All user ports are default attached to Post-paid data flow. A user port can be attached to
any other flow depending on configuration.
All flows are available through the Service port via VLANs. Each flow’s VLAN ID is shown in
table Table 4-10 on page 4-21.
Each flow has three modes: off, manual (default) and automatic. If a flow is in manual
mode, the data session is stopped on terminal startup and can easily be started and stopped
from the Service or Mobile web interface. If a flow is in automatic mode, the data session
will automatically start when traffic is detected. Automatic mode is persistent across
reboots.
The BDU communicates directly with SIP phones on any of the LAN ports. The terminal SIP
server is available on the Post-paid data flow only. Be aware that if connected to the service
port the SIP phone has to setup VLAN tagging.
For configuration and setup of voice and data services see Configuration on page 4-1.
2.1.5 IMEI and IMSI number

The terminal has an IMEI number which is stored by Iridium. The IMEI is printed on the
ADU type label and on the dashboard page.
The IMSI number is printed on the SIM card which you have received from your airtime
provider.
2.1.6 Emergency calls

Iridium Certus Terminals support several emergency services internationally.
Ship personnel should in general use GMDSS equipment in the event of an emergency.
2.2 Part numbers

This installation manual is for the SAILOR 4300 L-Band System and is applicable to the
following part numbers:
Part number Description
404338A-00500 SAILOR 4338A Below Deck Unit (Bulk)
404338A-00510 SAILOR 4338A Below Deck Unit (19” rack)
404352A-00500 SAILOR 4352A Above Deck Unit

Table 2-2: Part numbers for the SAILOR 4300 L-Band System
98-158670-D Chapter 2: Introduction 2-3

Part numbers
2-4 Chapter 2: Introduction 98-158670-D

3333
Chapter 3
Installation 3
This chapter has the following sections:

• What’s in the box
• Site preparation
• Installation of the ADU
• Installation of the BDU
• Interfaces of the BDU
Installation
• Commissioning (Iridium Service Provider)
3.1 What’s in the box

3.1.1 To unpack
Unpack the ADU and the BDU. Check that the following items are present:
• SAILOR 4338A Below Deck Unit (bulk or 19" rack variant)
• SAILOR 4352A Above Deck Unit
• Accessory kit for SAILOR 4352A Above Deck Unit
• Power cable
• Antenna cable
• Ethernet cable
• User manual
• Installation guide
3.1.2 Initial inspection

Inspect the shipping carton immediately upon receipt for evidence of damage during
transport. If the shipping carton is severely damaged or water stained, request that the
carrier's agent be present when opening the carton. Save the carton packing material for
future use.
WARNING! To avoid electric shock, do not apply

power to the system if there is any sign of shipping
damage to any part of the front or rear panel or the
outer cover. Read the safety summary at the front of this
manual before installing or operating the system.
After unpacking the system, inspect it thoroughly for hidden damage and loose
components or fittings. If the contents are incomplete, if there is mechanical damage or
defect, or if the system does not work properly, notify your dealer.
3.1.3 Tools needed

No special tools are needed.
98-158670-D 3-1
Site preparation
3.2 Site preparation
3.2.1 General site considerations

For optimum system performance, some guidelines on where to install the components of
the SAILOR 4300 L-Band System must be followed. It is recommended to mount the ADU
in a location with as much 360° free line of sight to the satellites as possible. The ADU must
be mounted on stiffened structures with a minimum of exposure to vibrations. A small
platform or short mast must provide rigid support for the antenna fastening bolts and a
rigid interface to the ship.
The antenna is designed for harsh environmental conditions at sea, both in regard to
vibration amplitude and speed. The antenna system performs optimally when mounted on
a properly designed foundation. When mounting the antenna the overall goal is to establish
a foundation which is as rigid as possible.
Painting the radome

Customers may wish to paint the radome in order to match the vessel’s colour. Any paint
used must be non-metallic based. Painting the radome may impact RF performance and
may lead to over-heating, causing the antenna to go in safe mode (switch off).
Cobham SATCOM recommends that the radome should NOT be painted, Painting the
radome may void the general warranty regarding material and workmanship etc. It is only
the performance that cannot be guaranteed.
Modifying the radome or using another radome

The SAILOR 4300 L-Band System comes with a type-approved radome fitted from the
factory. This radome is specifically designed for a minimal loss of RF performance for this
specific antenna. Insertion loss reduces the available signal and decreases the effective
radiated power and G/T (the ability to receive a weak signal). Modifying the radome or using
another radome may increase the antenna side lobes, resulting in interference with other
communication systems and thereby void satellite operator approvals. Other electrical
effects on antenna performance of another radome, or of modifying the radome, include a
change in the antenna beam width and shifting of the antenna bore sight.
Cobham SATCOM recommends that the radome should NOT be modified or changed to
another type. Exchanging or modifying the radome will always void the general warranty.
3-2 Chapter 3: Installation 98-158670-D

3333
Site preparation
3.2.2 Safe access to the ADU: Radiation hazard

The SAILOR 4300 L-Band System ADU has a minimum safety distance of 0.7 m from the
ADU while it is transmitting.
0.7 m
0.7 m
m 0.7
Installation
25°
Figure 3-1: Radiation hazard, safety distance
3.2.3 Mounting considerations

For optimum system performance, some guidelines on where to install or mount the
SAILOR 4300 L-Band System must be followed. Mounting and placement details are
included in this section.
1. Make sure there is clearance to potentially blocking objects.

2. Place the antenna preferably on a mast with a free and unobstructed view extending
from (at least) -30° below horizontal throughout the entire hemisphere and in all
azimuth directions. If you place the antenna directly atop the ship superstructure, or on
the ship bridge roof, this will compromise the roll-performance of the system due to the
blockage caused by the ship structure.
3. Place the antenna on a rigid structural connection to the hull or structure of the ship.
Parts of the ship with heavy resonant vibrations are not suitable places for the antenna.
3.2.4 Interference from radar, GNSS, L-band and other transmitters
Note Do not place the ADU close to interfering signal sources or receivers. For allowed
distances to other transmitters see Figure 3-5: Recommended distance to
transmitters (m) for frequencies below 1000 MHz on page 3-7. We recommend
testing the total system by operating all equipment simultaneously and verifying
that there is no interference.
The ADU must be mounted as far away as possible from the ship’s radar and high power
radio transmitters, because they may compromise the ADU performance. RF emission from
radars might actually damage the ADU. The SAILOR 4300 L-Band System ADU itself may
also interfere with other radio systems.
98-158670-D Chapter 3: Installation 3-3

Site preparation
Radar
Since a radar radiates a fan beam with a horizontal beam width of a few degrees and a
vertical beam width of up to +/- 15°, the worst interference can be avoided by mounting the
ADU at a different level – meaning that the ADU is installed minimum 15° above or below
the radar antenna. Due to near field effects the benefit of this vertical separation could be
reduced at short distances between radar antenna and the SAILOR 4300 L-Band System
ADU. Therefore it is recommended to ensure as much vertical separation as possible when
the SAILOR 4300 L-Band System ADU has to be placed close to a radar antenna.
.5m
d min
Min. 15°
Min. 15°
Figure 3-2: Interference with the vessel’s radar
Radar distance
The minimum acceptable distance (d min.) between a radar and the ADU is determined by
the radar wavelength/frequency and the power emitted by the radar. The tables below
show some “rule of thumb” minimum separation distances as a function of radar power at X
and S band. If the d min. separation listed below is applied, antenna damage is normally
avoided. “d min.” is defined as the shortest distance between the radar antenna (in any
position) and the surface of the SAILOR 4300 L-Band System ADU. d min indicates safe
separation distance. Larger separation is recommended for operational performance.
X-band (~ 3 cm / 10 GHz) damage distance

SAILOR 4352A ADU
Radar power
d min. at 15° vertical separation d min. at 60° vertical separation
0 – 10 kW 1.0 m 1.0 m
30 kW 2.0 m 1.0 m
50 kW 3.3 m 1.7 m
Table 3-1: Minimum radar separation, X-band

3333
Site preparation
S-band (~ 10 cm / 3 GHz) damage distance

SAILOR 4352A ADU
Radar power
d min. at 15° vertical separation d min. at 60° vertical separation
0 – 10 kW 2.0 m 1.0 m
30 kW 3.0 m 1.5 m
50 kW 5.0 m 2.5 m
Table 3-2: Minimum radar separation, S-band
The separation distance for C-band (4-8 GHz) radars should generally be the same as for S-
Installation
band radars.
Radar interference
Even at distances greater than “d min.” in the previous section the radar might still be able
to degrade the performance of the SAILOR 4352 Above Deck Unit.
The presence of one or more S or X-band radars within a radius up to 100 m may cause a
minor degradation of the L-band connection. The degradation will be most significant at
high radar pulse repetition rates.
As long as receiving conditions are favourable, this limited degradation is without
importance. However, if receiving conditions are poor – e.g. due to objects blocking the
signal path, heavy rainfall or icing, low satellite elevation and violent ship movements – the
small extra degradation due to the radar(s) could cause poor connection quality.
It is strongly recommended that interference free operation is verified experimentally
before the installation is finalized.
GNSS receivers
Good quality GNSS receivers will work properly very close to the ADU - typically down to 1
meter outside the main beam. It is always recommended to test the GPS performance
before the installation is finalized.
L-band, VSAT & GX system

For optimal performance the SAILOR 4352A must be mounted free of any objects that can
block free view to the Iridium satellites as shown in figure 3-3. The SAILOR 4352A is
designed for continuous tracking of the Iridium satellites even in heavy sea conditions.
Notice that the level of degradation depends on the size and distance to an object in the
field of view. The nature of the Iridium satellite system is dynamic, i.e. the SAILOR 4352A
does not track a fixed satellite location/direction.

Site preparation
25°
Figure 3-3: Field of view for SAILOR 4352A
When the installation include other transmitting L-Band terminals (for example Fleet Broad
Band FB-500) it is important to install these terminals correctly to prevent potential
interference, see figure 3-4.
• Do not install SAILOR 4352A less than 3m from SAILOR 500 FB main beam
(forbidden area).
• For best operational performance mount SAILOR 500 FB vertically above the
SAILOR 4352A.
• ensuring that the SAILOR 4352A is not in the main beam of the other L-band
terminal.
• Within the cone shaped volume below SAILOR 500 FB preferable choose a location
for SAILOR 4352A with the best possible free view to the Iridium satellites.
• In general the cone shaped volume below the upper L-band terminal will depend on
how low an angle this terminal supports (angle below horizontal).
• Figure 2 includes a table showing the angle X° for SAILOR 150 FB, 250 FB, 500 FB,
and mini-C.
3m
Forbidden area
Possible degraded
3m 3m
performance area
Product X°
X°
Optimum placement area SAILOR 500 FB 25°

SAILOR 250 FB, 150 FB 60°
mini-C 15°
Figure 3-4: Installation of SAILOR 4352A and SAILOR 500 FleetBroadband

3333
Site preparation
If the installation include VSAT and GX systems the following recommendations should be
followed.
• Do not install the SAILOR 4352A less than 3m from the main beam of a VSAT or GX
system.
• For best operational performance mount SAILOR 4352A below the main beam of the
VSAT and/or GX system.
When the installation includes Inmarsat, VSAT and/or GX systems the following
recommendations should be followed.
• Prioritize the recommendations above for installations that include other
transmitting L-Band terminals.
• Secondly follow recommendations for installations that includes VSAT and/or GX
systems as close as possible.
Installation
Other transmitter
The following figure shows the minimum recommended distance to transmitters in the
frequency range below 1000 MHz.
Figure 3-5: Recommended distance to transmitters (m) for frequencies below 1000 MHz
Other precautions
Do not place the antenna close to a funnel, as smoke deposits are corrosive. Furthermore,
deposits on the radome can degrade performance.
Do not use pneumatic tools for cleaning the radome, especially at a short distance and
directly at the split between top and bottom.

Site preparation
3.2.5 Antenna mast design

Overview
Parts of the ship with heavy resonant vibrations are not suitable places for the ADU. A small
platform of short mast must provide rigid support for the ADU fastening bolts and a rigid
interface to the ship.
The antenna mast must be designed to carry the weight of the antenna (8 kg) plus the
weight of the mast flange. The mast must also be able to withstand onboard vibrations and
wind forces up to 108 knots on the radome, even in icing conditions.
ADU mast flange
1. Fit the top of the ADU mast with a flange with holes matching the bushings in the
radome. The flange thickness must be at least10 mm.
3 $POOFDUPS
3 7FOUJMBUJPOIPTF

QDT.Y
.PVOUJOHIPMFT

Figure 3-6: Antenna, bottom view

2. Mount the antenna on the flange with 3 pcs M8 bolts A4.
The length of the bolts must be such that they engage into the bushings of the ADU
with minimum 10 mm and maximum 25 mm.
3. Protect the cable connection against water ingress by wrapping it with self-
amalgamating rubber, grommet and dual wire clips.
4. Make a cut-out in the flange to avoid bending the cable and blocking the drain.
Important Avoid sharp edges where the flange is in direct contact with the ADU. Round
all edges as much as possible to avoid damaging the surface of the radome.
ADU Mast mount kit

A dedicated mast mount kit for the SAILOR 4352A Antenna can be used for mounting on a
1½” pole. The mast mount kit can be procured by contacting your distributor. The SAILOR
4300 Mast Mount Kit part number is 404330A-920.
Figure 3-7: Mast Mount Kit

3333
Installation of the ADU
3.3 Installation of the ADU

To install the ADU, do as follows:
1. Select a suitable area for installation of the terminal and antenna.

2. Mount the ADU on the ship with 3 stainless steel bolts and washers fastened to the hull,
to a mast flange or a mast mount kit.
3. An optional ground wire is provided. See appendix D.
4. Where the cables are exposed to mechanical wear - on deck, through bulkheads, etc. -
protect the cables with steel pipes. Otherwise, follow standard procedures for cabling in
ship installations.
Installation
The only electrical connector is a single TNC connector. For further grounding information
read Appendix D, Grounding and RF protection.
Antenna cables
The coax cable must have a maximum DC resistance of 1.8 Ohm total (Shield + center wire).
RF loss at 80MHz must be below 10dB.
Ensure that the specified minimum bending radius is respected. If this is not the case, the
loss in the cable will increase. Check the instructions from the cable supplier.
Installation types Cable type and maximum length
Installation in a mechanically protected RG223/U up to 25 m length

environment and shorter distances
Installation on bigger vessels RG214/U up to 100 m length

Table 3-3: Cable recommendation
Water intrusion and condensation

In some weather conditions there may occur condensation inside the ADU. The drain
opening is designed to lead any water away from inside the ADU. Observe the following
guidelines for condensation and water intrusion:
1. After having connected the antenna cable to the antenna, ensure that the connector
assembly is properly protected against seawater and corrosion. Make sure the default
delivered coax connector rubber grommet is properly mounted.
2. If possible, install the ADU so there is no direct spray of sea water.

Installation of the BDU
3. Make sure the ADU’s drain opening is not blocked or bent and that there is free space
between the drain opening and the mounting surface so water can escape and there is
ventilation for the ADU.
120
3xM8
12
0
Drain opening.
0
12
Do not block!
200 mm
Figure 3-8: Antenna, drain opening
4. Do not place the ADU close to a funnel, as smoke deposits are corrosive. Furthermore,
deposits on the ADU can degrade performance.
3.4 Installation of the BDU

Important The terminal must be placed in an area where access to the hull or equivalent
grounding can be reached within 0.5 m.
Figure 3-9: BDU

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Installation
Figure 3-10: BDU (19” rack version)
To install the BDU, do as follows:
1. Place the terminal in a ventilated area with free space around all sides of the unit,
except the bottom side. The temperature range is –25 °C to +55 °C.
2. To mount the basic cable support for securing cables, remove the two rubber washers
from the bottom of the terminal at the connector panel end. The threaded bushings
underneath the rubber washers are used to mount the cable support.
3. Fasten the basic cable support to the terminal using two M4 x 6 mm countersunk
screws.
4. Mount the terminal with the basic cable support on the bulkhead by inserting four
screws through the holes in the mounting bracket and into the mounting surface.
or
Slide the 19” rack version of the terminal into a 1U space in a 19” rack and mount the
screws in each side through the holes in the front and fasten the screws to the rack.
Make sure that the unit is mounted securely according to the requirements for your 19”
rack.
or
Place the terminal on a desktop, ground it and connect all cables. The four rubber feet
make the terminal well suited for desktop installation.
5. Connect all cables. For the ADU the coax cable is connected with a TNC connector at
both ends.
6. Secure the cables to the cable support using cable strips.
7. Ground the terminal, see Grounding and RF protection in Appendix D.
At the terminal end, it is strongly recommended to ground the antenna cable. Connect
the antenna cable to common ground at the terminal end. Use a short coax cable from
the terminal to the grounding point, where the short cable is connected to the antenna
cable.
Ensure that the terminal is grounded – also if the cable is disconnected from the
terminal. Connect an extra ground wire to the ground stud on the terminal. This ground
wire must be a heavy wire or braid cable with a larger diameter than the coax cable. The
ground stud is located next to the power switch.

Ground stud
Figure 3-11: BDU ground stud
For the 19” rack version it is recommended to ground the terminal through the rack.
Refer to the outline drawing BDU, 19” rack version on page A-6.
In some cases it may not be possible to access the hull and at the same time place the
terminal in a suitable place. A way to ensure good grounding and at the same time make
it possible to ground the coax cable is to extend the ship ground plane by means of
copper foil. Refer to Grounding and RF protection in Appendix D.

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Interfaces of the BDU
3.5 Interfaces of the BDU

The BDU has the following interfaces:
• Antenna connector
• USIM card slot
• Button for software recovery/reset (behind the SIM-Card cover)
• Input/Output pins
• LAN interface (Service and 3 x User LAN)
• Power (DC) and ground
Installation
Antanna SIM Reset I/O 3 x User DC input
card connector LAN
Figure 3-12: BDU connector panel
Antenna connector
Then antenna connector is a TNC connector. The BDU is connected to the antenna with a
single coax cable for supply voltage for the antenna and all control data. For cable
requirements refer to Antenna cables on page 3-9.
Outline
Conductor Pin function
(on the terminal)
Inner DC to ADU and internal
communication
Rx/Tx
Outer GND (Shield)
Table 3-4: TNC connector, outline and pin assignment
USIM card slot

The BDU has a socket for inserting a USIM card including a card lock.

LAN interface (Service and 3 x User LAN)

The BDU has 4 RJ-45 female connectors with two integrated LEDs. All LAN ports are IEEE
802.3 compliant, 10/100 Mbps.
Outline Pin Pin function Wire color

1 Tx+ White/orange
2 Tx- Orange
3 Rx+ White/green
4 Not connected Blue
5 Not connected White/blue
6 Rx- Green
7 Not connected White/brown
8 Not connected Brown
Table 3-5: Ethernet connector, outline and pin assignment
Input/Output pins
Future use.
Button for software recovery/reset (behind the SIM-Card cover)

The button is used to reboot the terminal or to enter recovery mode and reset the SAILOR
4300 L-Band System. For more details refer to Software recovery procedure (Recovery
MODE) on page 6-6.
Power (DC) and ground

Depending on which of the three possible power switch configurations is installed on the
ship, the product is powered up as follows:
• Using the rocker switch in the front panel of the SAILOR 4338A Below Deck Unit (bulk).
See table 3-8.
• Using the rocker switch mounted on the SAILOR 4338A Below Deck Unit (19" rack). See
table 3-9.
• Using a remote on/off control, which is a 2 pin connection (pin 2 and 5) in the Sub-D
input connector. See tables 3-8 and 3-9.
Power on/off Front Switch Remote switch
OFF OFF Not Used
OFF ON Make
ON ON Not Used
ON ON Break
Table 3-6: SAILOR 4338A BDU turn on/off in normal BDU configuration

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Power on/off Front Switch Rack Switch Remote switch
OFF OFF x x
OFF ON OFF Make
OFF ON ON Make
OFF ON OFF Not Used
OFF ON OFF Break
ON ON ON Not Used
ON ON ON Break
Installation
Table 3-7: SAILOR 4338A BDU turn on/off in rack configuration
Outline Description Pin Wire color
NC 1 Black
Remote ON/OFF 2 Green
NC 3 Brown
NC 4 Red
PRI_GND 5 Orange
Ground Shield
V in + A1 Red
V in - A2 Black
Table 3-8: Pin assignment for DC connector
LEDs
The BDU has three LEDs on the connector panel: Power, Terminal and Antenna. The SAILOR
4300 L-Band System uses event messages and light indicators to display the status of the
system. See Troubleshooting on page 6-9 for details in interpretation of status
information.

Commissioning (Iridium Service Provider)
3.6 Commissioning (Iridium Service Provider)

After obtaining a SAILOR 4300 L-Band System, the owner must settle a contract with an
Iridium Service & Solution Provider who will supply the SIM card, handle terminal
activation, billing and technical support on the network side.

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Chapter 4
Configuration 4

• Introduction to the built-in web interfaces
• Service web interface including
• Connecting to the service web interface
• Topics in the service web interface
• To configure the settings
• Administration
• Mobile web interface
• Connecting to the mobile web interface
• Connection of user equipment
Configuration
4.1 Introduction to the built-in web interfaces
4.1.1 Overview
With the built-in web interfaces of the SAILOR 4300 L-Band System BDU you make a full
configuration of the SAILOR 4300 L-Band System. You can use a standard Internet browser.
Installation of software is not necessary.
Important The SAILOR 4300 L-Band System is not designed to be connected directly to
the Internet. It must be located behind a dedicated network security device
such as a firewall.
If any ports of the SAILOR 4300 L-Band System are exposed to the Internet
you must change the default passwords as anyone with access and malicious
intent can otherwise render the SAILOR 4300 L-Band System inoperable.
The service interface port must never be exposed directly to the Internet.
There are two types of web interface:

• Service web interface with full functionality, mainly for configuration
• Mobile web interface with functionality for daily use
The web interface shows in the top bar of the current system status and receive signal
strength.
4.1.2 Service web interface

The purpose of the service web interface is to set up the SAILOR 4300 L-Band System
properly and for troubleshooting purposes. The service web interface is available on the
98-158670-D 4-1
Introduction to the built-in web interfaces
service port (LAN 1) and can be enabled on any other port. For further information see
Service web interface on page 4-3.
Figure 4-1: Service web interface, Dashboard
4.1.3 Mobile web interface

The purpose of the mobile web interface is to use the SAILOR 4300 L-Band System for
starting and stopping data sessions and view system events. To access the mobile web
interface use a smartphone or tablet that is connected to the terminal. The mobile web
interface is intended for users of mobile devices. It consists of a subset of the functions in
the service web interface. The mobile web interface is available on all LAN ports.
Tap here for

other menus
available
Figure 4-2: Mobile web interface, Status
4-2 Chapter 4: Configuration 98-158670-D

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Service web interface
4.2 Service web interface
4.2.1 Connecting to the service web interface

To connect to the service web interface, do as follows:
1. Switch on the BDU.

2. Wait until the LEDs on the connector panel of the BDU show that the system is ready to
be configured.
• Power LED: Green.
• Terminal LED: Flashing green during power-on self test, after that steady green.
3. Connect a PC to Service LAN (standard Ethernet).
Configuration
Figure 4-3: Service LAN connector used for configuration
4. Open your Internet browser and enter the default IP address of the BDU Service LAN
http://192.168.0.1.
If you want to use another IP address to access the service web interface you must
configure it as described in To configure the settings on page 4-7.
Depending on the configuration either the login screen or the Dashboard is displayed.
The connection to the SAILOR 4300 L-Band System is now verified and the web
interface is ready for use.
5. Log on as an administrator (user name: admin, password - see the label on the BDU).
The web interface shows the DASHBOARD page.
The service web interface has the following top-level menus:
• Dashboard
• Settings
• Service
• Administration
• Helpdesk
• Site map
98-158670-D Chapter 4: Configuration 4-3

4.2.2 Topics in the service web interface

Site map
The site map gives an overview over the existing menus and submenus. You can click on
each menu in the site map to go directly to the page or display the respective submenu.
Figure 4-4: Web interface, SITE MAP
Dashboard and navigation

The Dashboard is the first screen that is displayed when the user, administrator or guest
enters the IP address of the web interface of the BDU and the username and password. The
Dashboard is used for viewing properties and status of the system. All dynamic values in the
Dashboard are updated automatically.
Figure 4-5: Web interface, DASHBOARD

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The Dashboard has the following sections:
1. The navigation pane contains the menus. You can click an item in the menu to open the
list of submenus or a new page in the contents section. The currently displayed menu is
marked by a bullet.
2. The top bar shows the following:
• Signal strength bars: This shows the tracking signal strength of the antenna. The
signal strength can vary during operation, depending on the current position relative
to the satellite.
• Current system status, see System status field on page 4-5.
• An icon for active events is displayed, if there are any.
Icon Explanation
An event is active. Click the icon to see a list of active events. The event time is
UTC time. For explanations of the event messages, see Appendix B, System
messages. Note that this icon will remain in the icon bar as long as the event is
active.
Table 4-1: Web interface, Event icon
Configuration
• Hostname: The hostname is shown on every page. It is useful to identify the system
at remote login and in reports from the system. The hostname is recommended to
contain the name of the vessel. To change the hostname see To configure the
settings on page 4-7.
3. The contents section shows the page selected in the navigation pane. This section is
used for viewing or changing settings, or for performing actions.
For a description of the individual items in the contents section see Sections on the
Dashboard on page 4-6.
To navigate the web interface, do as follows:

• To expand a menu, click the menu in the navigation pane.
• To access status and settings, click the relevant subject in the navigation pane or
click the relevant icon in the icon bar. The status or settings are displayed in the contents
section.
• To get an overview over the submenus available, click SITE MAP in the
navigation pane. Click on items in the site map to go directly to the relevant location.
Note You can give access to some configuration settings for users that are not
administrators. For information see To set up guest permissions on page 4-14.
System status field

The overall state of the system is always displayed in the system status field. The following
states are shown:
• Initializing. The system is initializing itself.
• Self Testing. Self test is performed after start up.
• Ready. The system is ready for operation.
• Searching. The system is searching for available satellites.
• Signal Available. Satellite signal is available from at least one candidate satellite. Ready to
connect.
• Connected. The system is registered and connected to the satellite network. Ready to
use.
• Denied. Registration on the network was denied. The denial cause will appear on the
status page. Check also SIM card status matches the requested service.
• Overheating. System is overheated. System is halted in 30 seconds.
• Error. A critical error is detected. See event list.
• Updating Firmware. Firmware update is in progress.
• Rebooting. The system is rebooting.
• Not Responding. Rebooting? The system is currently not responding. Can be caused by a
manual power cycle or loss of connection.
Sections on the Dashboard
Section Description
SATELLITE Connected: yes or no, indicates whether there is a satellite link layer
INFORMATION connection.
Connection denied: yes or no.
Denial cause.
Signal strength.
Satellite ID.
Beam ID.
Certus service: Indicates whether the currently used satellite is of type
B1 or NEXT.
POSITION Position: Current GNSS position of the ADU.
DATA SESSIONS Current network: Indicates which network/data flow the web interface is
accessed from.
Data enabled: yes or no.
Provisioned: yes or no.
Status: active or inactive. Indicates whether a data flow is currently
active or inactive.
Data session control: off, automatic, manual data started, manual data
stopped or manual data control button.
TERMINAL IMEI: The IMEI number stored by Iridium.

INFORMATION IMSI: SIM card number.
ADU serial number.
BDU serial number.
SW version: Version of the SAILOR 4300 L-Band System software.
Iridium modem SW version: Version of the (Iridium) Modem software.
VOICE SESSIONS Active calls: number of currently active calls.

Voice line 1, 2 and 3:
Number: Telephone number.
Status: Inactive, Pre/Post-paid and Safety Voice.
Table 4-2: Web interface, Sections on the Dashboard

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4.2.3 To configure the settings

Network
The BDU has four 10/100 Mbit/s Ethernet ports.
Important The SAILOR 4300 L-Band System is not designed to be connected directly to
the Internet. It must be located behind a dedicated network security device
such as a gateway.
If any ports of the SAILOR 4300 L-Band System are exposed to the Internet
you must change the default passwords as anyone with access and malicious
intent can otherwise render the SAILOR 4300 L-Band System inoperable.
To configure the LAN network go to SETTINGS > Network.
Configuration
Figure 4-6: Web interface: SETTINGS, Network (default settings)
Important Make sure that the networks do not use IP address ranges that overlap.
Make the necessary changes on this page and click Apply.
Sections Description
NETWORK The hostname is used for identifying the BDU in local networks and in reports.
Hostname The hostname helps identifying the SAILOR 4300 L-Band System. The default
hostname is bdu. You can change the name. Letters (a-z, A-Z), digits (0-9) and
hyphen (-) are allowed.
Note: The hostname must start with a letter.
LAN PORTS Shows an informative picture of LAN ports naming.
Table 4-3: Setup of the Network page

SERVICE PORT Service Port network settings.
Mode: Static (default) or DHCP client. Decides how the IP is assigned.
IP Address: Static IP assignment. Default is 192.168.0.1.
Netmask: Default is 255.255.255.0.
DHCP server enabled: Enable (default) or disable the DHCP server.
DHCP range start: Default is 192.168.0.2.
DHCP range end: Default is 192.168.0.254.
Be aware that the Service web interface is located on the same IP address as is
shown in the IP Address field.
USER PORTS Controls user port flow assignment and whether a port is enabled or disabled.
Data Flow: Chooses which data flow is assigned to the specific port.
Enabled: Enabled (default) or disabled. If a port is disabled no data can be
transferred through it.
POST-PAID DATA Post-paid data flow network settings.
FLOW VLAN ID on Service Port: Shows this flows VLAN ID if accessed through the
Service Port.
DHCP server/gateway address: Default is 172.16.0.1.
DHCP range start: Default is 172.16.0.3.
DHCP range end: Default is 172.16.0.254.
Web server address: The IP address where the Mobile/Service web interface is
hosted. Should not be in the DHCP range. Default is 172.16.0.2.
Web interface enabled: Enable or disable (default). Enables access to the Service
web interface on this flow. Only Mobile web is accessible if disabled.
SECONDARY Secondary data flow 1-4 network settings.
DATA FLOW 1-4 VLAN ID on Service Port: Shows this flows VLAN ID if accessed through the
Service Port.
Gateway address: Default is 192.168.[5-8].1.
Web server address: The IP address where the Mobile/Service web interface is
hosted. Default is 192.168.[5-8].2.
Web interface enabled: Enable or disable (default). Enables access to the Service
web interface on this flow. Only Mobile web is accessible if disabled.
Table 4-3: Setup of the Network page
WARNING! Applying the network settings will lead to a reboot of the

system.
WARNING! Changing the IP range of any port may leave the system
hanging until lease is renewed.

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To configure port and protocol forwarding:

To configure port and protocol forwarding go to SETTINGS > Port setup.
Configuration
Figure 4-7: Web interface: SETTINGS, Port setup (default settings)
Waste bucket button Deletes an existing rule.
Description Optional text describing the rule.
Data Flow Chooses on which data flow the rule is active.
Protocol Chooses the forwarded protocol.
Ext. Port External port to forward from.
Int. Port Internal port to forward to.
To IP Address Internal IP address to forward to.
Enabled Enable or disable a rule.
Plus button Adds the composed rule.
Table 4-4: Setup of Port setup page
Adding, deleting and enabling/disabling a rule takes effect immediately.
WARNING! When a rule is added, deleted or disabled/enabled the affected

data flow immediately restart, resulting in a temporary loss of connection on
the specific flow.

To configure the data session

To configure the data session go to SETTINGS > Data.
Figure 4-8: Web interface: SETTINGS, Data (default settings)
Data enabled Enable or disable. If enabled the data mode for each data flow is in effect.
If disabled all data flows are disabled regardless of individual mode.
POST-PAID Shows provisioning and data mode control for each data flow.
DATA FLOW and Provisioned: Yes or No. Shows whether a data flow is provisioned or not.
SECONDARY Provisioning is handled by the Service Provider.
DATA FLOW 1-4
Data mode: Off, Manual or Automatic.
Table 4-5: Setup of the Data page

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To configure the voice session

To configure the voice session go to SETTINGS > Voice.
Configuration
Figure 4-9: Web interface, SETTINGS, Voice (default settings)
VOICE Session Select or deselect to enable or disable the use of voice connections.
SETTINGS Note that enabling and disabling of voice is entangled with enabling and
Voice calls disabling of Virtual Circuit Service (T-VCS) to support real time media
enabled streaming, since it’s the general availability of the SIP server control that
is configured.
VOICE This section contains detailed statistics about voice sessions.
STATISTICS
Table 4-6: Setup of the Voice page

To configure remote syslog

You can set up the system to send each syslog message to a syslog server to advise the
system administrator of the current status of the system. Syslog uses the UDP protocol on
port 514.
Figure 4-10: Web interface, SETTINGS, Reporting (default settings)
To set up sending syslog messages to a syslog server, do as follows:
1. Select SETTINGS > Reporting.

2. In the section Remote syslog enable remote syslog (default: Off).
3. Enter the IP address of the syslog server to which the syslog messages will be sent.
4. Click Apply.
To disable potentially unsecure services

Go to SETTINGS > Services.
Figure 4-11: Web interface, SETTINGS, Services (default settings)

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Here you can:

• Disable HTTP and redirect all requests to HTTPS.
• Disable the Service shell (see chapter 6.5.1)
4.2.4 Administration
This section describe how to perform administrative tasks:
• Administration settings
• To set up guest permissions
• To import and export a system configuration
• To reset to factory default
Administration settings
The ADMINISTRATION settings require an administration username and password. To
log in as administrator, do as follows:
Configuration
1. Select ADMINISTRATION from the left navigation pane.
2. Enter the Administration username and password.
The username is admin and the default password - see the label on the BDU.
Figure 4-12: Web interface, Administration
If needed, you can reset the administrator password. For further information, see
Software recovery procedure (Recovery MODE) on page 6-6.
3. Click Change.
At the next login the new password is required.
4. Click Login.
Now you can change the password or log out Administration.

Figure 4-13: Web interface, Administration, change password
5. Type in the new password and retype it on the next line.

6. Click Change. At the next login the new password is required.
When logged in as a guest the guest password can be changed using the same course of
action.
To log out administration

If you have not entered anything for 30 minutes, you are logged out automatically. To log
out manually, click Logout in the ADMINISTRATION page.
To set up guest permissions

You can manage user access to certain functions of the SAILOR 4300 L-Band System. You
can allow or deny users that are not administrators access to certain functions and make
these pages read-only. This is useful if you want to protect the system against unintended
changes or tampering.
Important Study this screen thoroughly and decide which areas of the SAILOR 4300
L-Band System you want to give non-administrator users access to.
To set up the guest permissions, do as follows:
1. From the left navigation pane, select ADMINISTRATION > Guest permissions.
Figure 4-14: Web interface, ADMINISTRATION, Guest permissions (default settings)

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2. For each item under ALLOW guests to select

• Yes to allow access.
• No to block access to this setting.
Guest login required: You must enter user name guest and the password guest
(default) or the user name admin and the password on the label (default).
Start/stop data: Allow users to start and stop manual data sessions from Dashboard
and the Mobile web interface.
Change settings: Allow users to change the settings of the system.
Upload software: Allow users to firmware upgrade the system.
3. Click Apply.
The settings to which access is denied cannot be changed by non-administrator users.
To import and export a system configuration

If you need to reuse a configuration in another SAILOR 4300 L-Band System, you can save
the current configuration to a file, which can then be loaded into another SAILOR 4300 L-
Band System. You can also use this feature for backup purposes. The configuration file
contains all the settings you have entered during system setup.
Configuration
To save a configuration to a file, do as follows:
1. Select ADMINISTRATION > Export/import config.

2. Click the button Export. Follow the download instructions on the screen. You can use
this configuration file for upload into another SAILOR 4300 L-Band System,
Figure 4-15: Web interface, ADMINISTRATION, Export/import config.
To import a configuration from a file, do as follows:
1. Select ADMINISTRATION > Export/import config.

2. Click the button Browse... and locate the configuration file (.cfg file) you want to
upload. Then click the button Open.
3. In the web interface click the button Upload.

To clone a system configuration, do as follows:
1. Reset to factory default, see the following section for details.

2. Import a configuration from file, see section above.
To reset to factory default

To reset to factory default settings and the administrator password, do as follows:
1. From the left navigation pane, select ADMINISTRATION > Factory default.
Figure 4-16: Web interface, ADMINISTRATION, Factory default
2. Click Reset to factory default.
WARNING! After a factory reset the IP address of the service port is

192.168.0.1. Make sure the service PC connection allows for addressing within
this range. The admin password is set to default (see label on BDU).
Note After factory reset a new SSH host key is automatically generated. SSH clients
must update their list of known host keys.
Note After factory reset a new certificate for secure HTTP access is automatically
generated. Web browsers must update their certificate manager.
Note For Service Provider Interface Control use all tokens will be cleared and must be
generated in service shell as described in "99-159739" (see Table 1-1).

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Mobile web interface
4.3 Mobile web interface
4.3.1 Connecting to the mobile web interface

To connect to the mobile web interface, do as follows:
1. Power up the system, i.e. switch on the terminal.

2. Wait until the LEDs at the rear of the terminal show that the system is ready to be
accessed.
• Power LED: Green.
• Terminal: Steady green.
• Antenna: Steady green.
3. Connect your smartphone or tablet to the WLAN access point.
Configuration
Figure 4-17: LAN 2, 3 or 4 connector used for the mobile web interface of the SAILOR 4300 L-Band System
4. Open your Internet browser and enter the default IP address of the BDU User LAN
http://172.16.0.2.
Depending on the configuration either the login screen or the Dashboard is displayed.
The connection to the SAILOR 4300 L-Band System is now verified and the web
interface is ready for use.
The mobile web interface is ready for use.
Figure 4-18: Mobile web interface, Login screen
5. Log in as an administrator (username: admin, password - see the label on the BDU) or as
guest (username: guest, password: guest).

Mobile web interface
The web interface shows the Status page.
Tap here for

menus
Figure 4-19: Mobile web interface, Status
4.3.2 Menus in the mobile web interface
Menus in the mobile web interface

The mobile web interface has the following top-level
menus:
• Status shows information such as system status, host
name, position, statistics etc.
• Data for start or stop of a data session (if data mode is
set to Manual during installation).
• Voice displays the status of voice calls.
• Event list shows a list of currently active events (if
any).
• Help opens this manual in a PDF version.
• Logout
4.3.3 Start a data session

To be able to access the Internet you must have an
active data session.
To start a data session manually, do as follows:
1. Open your Internet browser and enter the web

server address of the connected data flow,
default is http://172.16.0.2.
2. Tap the menu icon and select Data to start or
stop a data session.

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Connection of user equipment
4.4 Connection of user equipment
4.4.1 Connection of a user PC

To connect a user PC, do as follows:
1. Connect the user PC with a straight LAN cable to one of the 3 user LAN ports.
2. Check that the user PC is set to get automatically an IP address (DHCP client enabled).
4.4.2 To setup a phone for making calls (SIP telephony and SIP
profiles)
SIP telephony service

The SAILOR 4300 L-Band System has a build-in SIP server which provides up to three voice
lines to users connected to the BDU. To use this service one or more VoIP-phone or soft-
phone (mobile apps, PC software) are required. The effective number of available voice
Configuration
lines depends on the subscription. Each voice line has a dedicated mobile number and is
available through one of the internal SIP user names line1, line2 and line3. The mapping
from subscribed mobile number to the SIP user name is fixed and an example given in the
table below.
User name Mobile nr. Line Type Voice Quality
line1 8816xxxxxxx1 PostPaid HQ

Table 4-7: Connection of user equipment, SIP telephony service
Please see your subscription information for the exact details on which mobile number is
assigned to which user name.
In order to use the telephony service it is required to connect a SIP or VoIP enabled
telephone to a user-port of the BDU and register it with the build-in SIP server. If a router or
wireless access point is used to connect the telephone, it must support the required
protocols for VoIP telephony. You can find a list of these protocols at the end of this
chapter.

Connection of user equipment
For the registration on the BDU a number of network-specific parameters are necessary,
which are stored in a "SIP profile" in the telephone. At least the following items must be
configured:
Item Value Description
Profile name [arbitrary] Choose a fitting name
User name line1, line2 or line3 Choose the user name assigned to the mobile phone
number that shall be used
Password [leave empty] No password required
SIP server 172.16.0.1 This is the default address. If the address does not
work contact the administrator for the correct one.
Table 4-8: Connection of user equipment, SIP profile
Note For details of how to configure your device please consult the telephone's user
manual.
It is not possible to register more than one telephone on the same mobile number
respective user name on the SIP-server. If more telephones register with the same SIP-
profile, only the last telephone registered will be subscribed to the mobile number and be
able to use this number for receiving and making calls.
In contrast to this it is possible to use all available mobile numbers and user names from
within one telephone or application. That means that you conveniently can handle all your
subscribed numbers from one device. Please note that not all devices might support
subscribing to more than one line. Please consult the device's user manual for details.
Suitable telephones for this service are dedicated stand-alone VoIP-, IP- or SIP-telephones,
or soft-phone applications running on a PC or mobile phone. A VoIP-app on a mobile phone
can only be used if the phone is connected to the device via a separate wireless router. Any
modern SIP-telephone or software should be usable with the SAILOR 4300 L-Band System,
though this cannot be guaranteed for a specific type of device or software. At least the
following protocols and codecs must be supported:
Item Name Description
SIP protocol SIP protocol version 2.0; internet standard RFC 3261
SDP protocol Internet standards RFC 2327 and RFC 3264
RTP - voice streams Internet standard RFC 1889 or RFC 3550
Voice stream format G.711 A-law; 8000 Hz sampling rate; packet interval 20 ms
DTMF format Internet standard RFC 4733

Table 4-9: Connection of user equipment, SIP protocols and codecs

4444
Data flows
4.5 Data flows

The SAILOR 4300 L-Band System support multiple data flows defined by Iridium. A data
flow is a separate network that can offer services like DHCP server, SIP server, service web
interface and internet services. The data flows and their properties are shown in the table
below.
Iridium Service Providers controls how the different data flows are billed and which types
of data is transported.
Gateway VLAN ID on
Name Services
(default) Service port
Post-paid Data, voice and DHCP server 172.16.0.1 3
Secondary 1 Data 192.168.5.1 5
Configuration
Table 4-10: Data flow properties
Each data flow is its own network, e.g. it has its own network configuration such as IP range.
All flows are available through the Service Port through VLANs with IDs. Each of the User
Ports can have a single data flow attached which becomes the ports native VLAN. All User
Ports are attached to Post-paid data flow per default.

Remote management
4.6 Remote management

The SAILOR 4300 L-Band System supports remote management. Remote management
enables the Iridium Service Provider to access the service web interface through an Iridium
data flow. Remote service web interface access is configured using port forward rules in
NETWORK > Port setup. The table below shows the required rule for each data flow.
Data flow Internal IP (default) Internal port
Post-paid 172.16.0.2 80
Secondary 1 192.168.5.2 80
Secondary 2 192.168.6.2 80
Secondary 3 192.168.7.2 80
Secondary 4 192.168.8.2 80
Table 4-11: Per data flow port forward rule for external web interface access
Note Access to the service web interface has to be enabled for each individual data
flow. See chapter 4.2.3 To configure the settings

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Chapter 5
Final installation check 5
5.1 Functional test

The following list provides some of the most important checks to perform after power-up.
A PC and a VOIP telephone shall be available for this test. Test the 3 ports and all telephone
numbers available on the SIM card.
Value/
Item Description of check Reference 
comment
1 Check that the SIM card is inserted.
2 Make a telephone call from the
terminal.
3 Make a telephone call to the terminal.
4 Connect service PC to the service port
and access the service web interface.
Final installation check

5 Connect a user PC tablet or
smartphone to a user port and access
the Internet.
6 Check all 3 user ports can be used for
either data or voice calls.
7 Make a telephone call from the
terminal while engaged in an Internet
session on the connected user PC.
8 Receive a telephone call while engaged
in an internet session on the
connected user PC.
Table 5-1: Check sheet: Functional test
98-158670-D 5-1
Functional test
5-2 Chapter 5: Final installation check 98-158670-D

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Chapter 6
Service & maintenance 6

• Maintenance
• Helpdesk
• Firmware update
• Troubleshooting
• Warranty and returning units for repair
6.1 Maintenance
Maintenance of the SAILOR 4300 L-Band System can be reduced to a maintenance check at each
visit of the service staff. Inspect the unit for mechanical damages, salt deposits, corrosion and any
foreign material. Due to its robust construction and ruggedness the unit has a long lifetime. Anyway
it must carefully be checked at intervals not longer than 12 months – dependent on the current
working conditions.
Contact for support

Contact an authorized dealer for technical service and support of the SAILOR 4300 L-Band System.
Before contacting the authorized dealer you can go through the troubleshooting guide to solve
some of the most common operational problems.
Service & maintenance

6.2 Helpdesk
If this manual does not provide the remedies to solve your problem, contact your service
provider. If you need help with BDU or ADU related issues call your service provider.
Figure 6-1: HELPDESK, Support
98-158670-D 6-1
Helpdesk
6.2.1 Helpdesk and diagnostic report

During the installation you can enter the support contact for this installation.
At Legal notice the licence text for the source code of the parts of the SAILOR 4300 L-
Band System software that falls under free and open source software can be displayed.
Figure 6-2: HELPDESK, Support
To set up the support contact of the Helpdesk, do as follows:
1. Select HELPDESK from the left navigation pane.

2. Click the link, enter support contact information and click Apply.
User manual
During installation a user manual can be provided that can be accessed online. The service
provider specific manual may be uploaded:
1. Press Browse... and select the file to upload.

2. Press Upload.
The Diagnostics report contains information relevant for the service personnel during
troubleshooting.
• Software versions in all components.
• System identification.
• POST - Result of the power-on-self-test for all components.
• Active continuously monitored events.
• Historic events logged.
• System configuration.
• System log.
6-2 Chapter 6: Service & maintenance 98-158670-D

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Helpdesk
To generate and download diagnostics reports

To generate a diagnostics report do as follows:
1. Click HELPDESK > Download.

2. Save the file to your computer.
Event list
When an event is registered, the web interface shows an event icon in the icon bar as
long as the event is active.
To view the event list with active events, click the event icon from the icon bar at the top of
the web interface, or select HELPDESK > Event list from the left navigation pane.
Figure 6-3: Event list (normal view)
Figure 6-4: Event list, Active example
The Event list page shows a detailed list of active events and notifications including the
time of the first occurrence, ID and severity of the event message, and a short text
describing the error. Active events are cleared from the event list when the error is cleared.
They are moved to the section Notifications and are displayed for 24 hours. All entries in
the section Notifications are cleared automatically after 24 hours and after restart of the
system. For a list of all events with description, error code (ID), explanation and remedy see
System messages on page B-1.
98-158670-D Chapter 6: Service & maintenance 6-3

Helpdesk
Events are also shown in the mobile web interface.
Figure 6-5: List of events, mobile web interface (normal view)
Figure 6-6: List of active events, mobile web interface
The event list may contain valuable troubleshooting information if passed to system experts.

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Firmware update
6.3 Firmware update

You can update the SAILOR 4300 L-Band System firmware in the following ways:
• Firmware update with the service web interface
• Software update with the TMA (ThraneLINK Management Application)
Note Only qualified service personnel should make a firmware update.
6.3.1 Hardware and software requirements

The following items are required before the firmware can be updated:
• One computer with a standard Ethernet port available.
• A standard Internet browser.
• One straight LAN cable.
• The new SAILOR 4300 L-Band System firmware file (.tiif).
6.3.2 Firmware update with the service web interface
Figure 6-7: SERVICE, Firmware Service & maintenance
1. Power up the SAILOR 4300 L-Band System, i.e. switch on the unit. Wait until the text
Initialising has disappeared from the unit display.
2. Connect a PC to LAN interface 1 (Service port, standard Ethernet).
3. Open your Internet browser and enter the IP address of the unit. The IP address is
http://192.168.0.1 (default).
4. If needed, type in the user name admin and the password.
5. The web interface opens directly with the DASHBOARD page.
6. Click SERVICE from the left navigation pane. The FIRMWARE page is displayed.
7. In the section Upload firmware, click Browse... and locate the new software file.
8. Click Upload.

Firmware update
Important Do not browse away from the upload page. This will terminate the
upload process. Wait for the browser to reload automatically.
The start-up procedure after a software upload takes longer than the usual start-up time,
as the software in the ADU must also be updated.
Verify that the software update has been completed successfully. You find the software
version number in the DASHBOARD window of the web interface.
Software recovery procedure (Recovery MODE)

The terminal can be forced into recovery mode. In this mode you can reset the terminal to
factory default configuration, reset the administrator password and upload software from a
recovery mode web interface. This recovery mode web interface is only available at the
service port (LAN 1). The service port has DHCP server disabled by default, and the default
IP address is 192.168.0.1. This configuration is always used when in recovery mode, that is
if there is a corrupt software image in the terminal. The use case is that the terminal’s IP
address is unknown or there is a need to reset the terminal to factory default.
To reset the terminal and get access to recovery mode, do as follows:
1. Use a pen to activate the reset button to enter recovery mode and reset the SAILOR
4300 L-Band System. The reset button is next to the SIM slot behind the SIM cover.
Figure 6-8: BDU connector panel
Indicator LED pattern Reset button

State Description
(Terminal, Antenna) activation
Any state from section Released Any operational Normal operation.
6.4.2 state
Flashing (BLUE/RED, Pressed while Reset window If the reset button is released in this
BLUE/RED) system is powered state, the system is restarted in
normal mode.
Steady (WHITE, Pressed (after Neutral If the reset button is released early
WHITE) approximately in this state, the system will
4 seconds) while continue to operate in the state
system is powered previous to pressing the reset
button.
Steady (GREEN, BLUE) Pressed (after Recovery mode Recovery mode. It is now possible
30 seconds) while from recovery web page to:
turned on, or Factory Reset
pressed while
Firmware upload
powering the
system on Succeeding any of these options
will re-boot in normal mode.
Table 6-1: Function of the reset button
2. Connect a PC to service port.

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Firmware update
To exit recovery mode without performing any of the recovery options above, the system
must be power-cycled (see Power (DC) and ground).
3. Set the IP address of the PC to static: IP:192.168.0.2, Subnet: 255.255.255.0
4. Open an Internet browser and type http://192.168.0.1 (Default IP address of the unit).
Figure 6-9: Recovery mode
Now factory reset and firmware upload can be performed.

Figure 6-10: Recovery mode
Factory reset of configuration and password or setting administrator password only.
6.3.3 Software update with the TMA (ThraneLINK Management

Application)
To update software in a ThraneLINK product, do as follows:
1. Connect the PC to the LAN with the ThraneLINK products for which you want to update
software.
2. Click the TMA icon on the PC’s desktop. The program starts and displays the ThraneLINK
products found on the network.
If a Windows Security Alert pops up click Allow access (Windows 7).

Firmware update
3. Insert a USB memory stick with the new software version (placed in the root) into a USB
connector in the PC. 1
The TMA automatically discovers the new software version(s) and a software
update icon flashes next to the unit(s) for which the software can be installed.
4. From the main page of the TMA, select the product you want to update.
5. Select Software update at the bottom of the product page.
Check that the new software version is correct.
6. Select Update.
The progress of the software update is shown in percent under the product icon. When
installation is completed, a check mark appears instead.
1. If the new software is not automatically found, you can point to the location of the
software. Select the tool icon in the Software update page, select Search for
software and enter the location of the software.

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Troubleshooting
6.4 Troubleshooting
6.4.1 Introduction
In this section you find possible root causes to the experienced errors and suggestions for a
remedy. Listed are only errors that may be caused by wrong installation, wrong
configuration or misuse of the product. Errors where no remedy is listed could indicate
damaged equipment.
If failing to restore normal system status contact your service partner.
The following sources for system validation are available:
• Light indicators
• BITE events (warning sign)
• BITE CM events
• Functional validation tests
6.4.2 Light indicators

The BDU has several indicator LEDs. They indicate the overall system status during normal use.

Power LED
Indicator
State Remedy
pattern
Off Power off Check if power is present. See section Power (DC)
and ground on page 3-14.
On (Green) Power on Normal operation.
Table 6-2: Power LED

Troubleshooting
Terminal LED
The terminal LED shows the status of the BDU, ADU and Iridium modem. In case of an error
(red), this could be an error in the BDU, ADU or Iridium modem.
Indicator
State Remedy
pattern
Off Power off Check if power is present.
Blue System initialization The BDU initializes and powers the ADU. The
system waits until a successful connection
between BDU and ADU has been established.
Green flashing Self-test (BDU and The terminal and antenna is not yet ready (while
ADU POST) performing Power On Self Test). This state may
remain for approximately 60 seconds (it is not an
error).
If the state persists restart the system.
Yellow steady Warning User User recoverable continuous warning event
recoverable detected, see active BITE event in the web
interface as described in the section BITE events
(warning sign) on page 6-12.
Green steady Terminal ready The terminal is operational and ready for use.
Red steady Error (BDU, ADU or A fatal error is detected in the system.
Iridium modem If possible, read out the event list.
If a critical temperature is detected (overheating
in the BDU) the product may be restarted after
cooling has been provided. On other failures see
the section BITE events (warning sign) on page 6-
12 or contact your service partner.
Table 6-3: Terminal LED
Antenna LED
The antenna LED shows the status of the ADU and the Iridium link connection. In case of an
error (red), it could be an error in the ADU or Iridium modem.
Indicator
Meaning Remedy
pattern
Off Power off Check if power is present.
Blue steady Initializing The antenna is not yet ready. This state may
(ADU/Iridium modem remain for approximately 120 seconds (this is not
start-up and self- an error). If the state persists restart the unit).
tests)
Yellow flashing Searching Normal system state.
Green flashing Signal available Normal system state.
Green steady Connected Normal system state.
Table 6-4: Antenna LED

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Troubleshooting
Indicator
Meaning Remedy
pattern
Yellow steady Denied Service is denied on the Iridium network. Check
SIM card status matches the requested service.
Red steady Error (ADU or Iridium A fatal error is detected in the system.
modem) See active BITE POST event in the web interface as
described in the section BITE events (warning
sign) on page 6-12.
Table 6-4: Antenna LED
Ethernet LEDs
The Ethernet RJ45 connectors have two LEDs built-in, Green and Yellow.
Indicator
Meaning Green - Remedy
pattern
Off Power off or 10 Mbps Check the LAN cable connection to PC or
handsets. Check that handsets are not connected
to the service port (left most).
On 100 Mbps Normal.
Table 6-5: Ethernet LED - Green
Indicator
Meaning Yellow - Remedy
pattern
Off Power off or no link Check LAN cable connection to PC or handsets.

pulse Check that handsets are not connected to the
service port (left most).
On steady Link Normal.
Flashing Traffic Normal.
Table 6-6: Ethernet LED - Yellow

Troubleshooting
6.4.3 BITE events (warning sign)

BITE events are shown in the event list. The following table shows suggestions how to deal
with the events.
System component
BITE ID (HEX) Remedy
symptom
8301 ADU GPS module has Restart the terminal and see below.
8302 no connection Inspect the ADU and check all cables.
ADU GPS module has Compare position shown on Status page with
no fix. vessel’s main GPS.
8401 ADU Temperature The system will automatically decrease the
8402 above warning level transmit performance on temperature warnings.
ADU Temperature On detection of critical temperatures the system
above critical level. will protect itself by powering off the ADU. After a
cool down period (30 minutes) the system will
automatically restart.
8403 ADU internal voltage Contact your service partner.
8404 errors.
8405
8406
8407
8408
8409
840A
840B ADU PSU temperature The system will automatically decrease the
840C above warning level transmit performance on temperature warnings.
ADU PSU temperature On detection of critical temperatures the system
840D ADU Antenna switch The system will automatically decrease the
840E temp. above warning transmit performance on temperature warnings.
level On detection of critical temperatures the system
ADU Antenna switch will protect itself by powering off the ADU. After a
temp. above critical cool down period (30 minutes) the system will
level. automatically restart.
8501 No communication to Restart the terminal (see below).
Iridium modem.
8502 Iridium modem Restart the terminal (see below).
critical fault detected.
8503 High power amplifier Restart the terminal.
control fault detected. If persistent contact service partner.
Table 6-7: BITE events

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Troubleshooting
System component
symptom
8601 HPA Temperature The system will automatically decrease the
8602 above warning level. transmit performance on temperature warnings.
HPA Temperature On detection of critical temperatures the system
8A01 ADU boot-up Restart the terminal (see below).
problem. System
services may be not
available.
8C01 ADU GPS module has Restart the terminal (see below).
no connection.
8D01 ADU integrity check Restart the terminal (see below). Contact your
8D02 and configuration service partner and await instructions for
8D03 check failure. reporting.
8D04
8D05
9001 BDU ADU Inspect antenna cable connection between BDU
communication check and ADU.
error. Restart the terminal (see below).
9002 BDU temperature On temperature warnings try to provide sufficient
9003 above warning level. ventilation to the terminal (opening lockers, check
BDU temperature fans, etc.).

above critical level. On detection of critical temperatures the system
will halt completely after 30 seconds.
Manual restart is required after cooling has been
provided.
9004 BDU Internal voltage Contact your service partner.
9005 errors.
9006
9007
9008
9009
900A
900C BDU PSU temperature On temperature warnings try to provide sufficient
900D above warning level. ventilation to the terminal (opening lockers, check
BDU PSU temperature fans, etc.).
above critical level. On detection of critical temperatures the system
(System will enter a will halt completely after 30 seconds.
protection state).
Manual restart is required after cooling has been
provided.

Troubleshooting
System component
symptom
9101 BDU SIM card reader Insert a valid SIM card.
empty. No service.
9102 BDU cannot connect Restart the terminal (see below).
to the Iridium modem. Contact your service partner.
9104 Data connection not Contact Iridium service provider if the issue is
9105 possible. persistent after a reboot.
9106
9107
9108
9601 Iridium modem Observe the number of this event and report the
reports a reboot. event, if persistent, to your service partner.
9602 Iridium modem The system will automatically decrease the
9603 temperature above transmit performance on temperature warnings.
warning level. On detection of critical temperatures the system
Iridium modem will protect itself by powering off the ADU. After a
temperature above cool down period (30 minutes) the system will
critical level. automatically restart.
9604 Reduced number of None. Automatic recovery mode to prevent
active time slots. critical temperature.
9605 No SIM card Check SIM card or contact service partner.
connection.
9606 Service Denied. See denial couse on dashboard. Contact service
provider.
9607 Invalid SIM card Replace the SIM card, try the SIM card in another
detected. terminal or replace BDU.
9801 BDU integrity check Restart the terminal (see below). Contact your
9802 and configuration service partner and await instructions for
check failure. reporting.
9803 Unit firmware upgrade Restart the terminal (see below). If persistent
9804 mismatch. contact your service partner.
9901 BDU SIM module Contact your service partner.
reader error.
9902 Iridium modem self- Contact your service partner.
check error.

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Troubleshooting
System component
symptom
9903 Iridium modem Contact your service partner.
reports wrong
antenna type
configuration.
9A01 BDU boot-up problem. Restart the terminal (see below).
System services may
be not be available.

Inspections and minor repair tasks
6.5 Inspections and minor repair tasks
6.5.1 Service shell

A service shell can be used for advanced configuration and to get status information not
available through the web interface. If instructed, your service partner will ask you to use
this shell interface for inspections and minor repair tasks. Access to the SAILOR 4300 L-
Band System is protected by a username and password. This is the same username and
password that is used in the web interface under ADMINISTRATION.
You can access the service shell via SSH through the service port.
The interface is on the SSH port 22. IP 192.168.0.1 (default).
To start a session do as follows:
1. Open a SSH client of your choice.

2. At the prompt, enter the IP address of the unit, default login admin and default
password - see the label on the BDU.
Figure 6-11: Service shell, login
Enter help command to get an overview of available commands (see Figure 6-9).

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Warranty and returning units for repair
6.6 Warranty and returning units for repair

Should your Cobham SATCOM product fail, please contact your dealer or installer, or the
nearest Cobham SATCOM partner. You will find the partner details on
www.cobham.com/satcom, Technical Service Partner List. You can also access the
Cobham SYNC Partner Portal at https://sync.cobham.com/satcom, which may help you
solve the problem. Your dealer, installer or Cobham SATCOM partner will assist you whether
the need is user training, technical support, arranging on-site repair or sending the product
for repair. Your dealer, installer or Cobham SATCOM partner will also take care of any
warranty issue.
6.6.1 Repacking for shipment

Should you need to send the product for repair, please read the below information before
packing the product.
The shipping carton has been carefully designed to protect the SAILOR 4300 L-Band
System and its accessories during shipment. This carton and its associated packing material
should be used when repacking for shipment. Attach a tag indicating the type of service
required, return address, part number and full serial number. Mark the carton FRAGILE to
ensure careful handling.
Note Correct shipment is the customer’s own responsibility.
If the original shipping carton is not available, the following general instructions should be
used for repacking with commercially available material.
1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating the type of
service required, return address, part number and full serial number.

2. Use a strong shipping container, e.g. a double walled carton.
3. Protect the front- and rear panel with cardboard and insert a layer of shock-absorbing
material between all surfaces of the equipment and the sides of the container.
4. Seal the shipping container securely.
5. Mark the shipping container FRAGILE to ensure careful handling.
Failure to do so may invalidate the warranty.

Warranty and returning units for repair

AAAA
Appendix A
Technical specifications
Technical specifications A
Item Specification
Weight, BDU 3.5 kg
Weight, BDU, 19” 3.8 kg
Weight, ADU 9.5 kg
Dimensions, BDU 48 x 27 x 4 cm
Dimensions, BDU, 19” 48 x 49 x 4 cm
Dimensions, ADU ø=38 cm, H=37 cm
Minimum safety distance 0.7 m
APPROVALS
Iridium NEXT approved. Compliant to RED, CE Marked. Tested to FCC part 25
FREQUENCY BAND
Operating frequency range 1616 - 1626.5 MHz
Number of channels 30 sub bands + 0.5 MHz paging
Channel spacing 333.333 kHz
Output power 15.4 dBw
Bandwidth 41.667 kHz, 83.333 kHz, 333.333 kHz,

666.666 kHz
ITU Emission Designator 41K7Q1W,83K3Q1W,333KQ1W,333KQ7

W,666KQ7W
Type of radio transmission Frequency divide and multi carrier
Types of modulation QPSK, 16APSK, SE-QPSK multi carrier
Number of antennas 7
Antenna gain 8.7 dB

Table A-1: Technical specifications
98-158670-D A-1
Item Specification
RECOMMENDED ANTENNA CABLE
Recommended antenna cable RG214U up to 100 m
Requirements for antenna <10 dB loss at 80 MHz. Max. 1.8 Ohm DC

cable loop resistance
POWER SUPPLY AND CONSUMPTION
Voltages 10.8 V to 31.2 VDC
Power consumption (max) 120 W @ 10.8-31.2 VDC
Heat dissipation for BDU 15 W max.
Current consumption Approx. 4Aavg/15Apeak at 12VDC,

2Aavg/8Apeak at 24VDC
ENVIRONMENTAL CONDITIONS
Operating temperature -25 to +55°C
Storage temperature -35 to +85°C
Survival temperature (power -35 to +80°C

on, non functional)
Automatic thermal surveillance shuts down system gradually in ease of

own temperature
BDU operating humidity 5% to 95% non-condensing at +40°C
ADU enclosure IPX6
ADU operating humidity 5% to 95%

Exposed according to EN 60945
BDU enclosure IP31
Icing (survival) Max 25 mm
VIBRATION (ADU)
Vibration, operational Random spectrum 0.92 g rms x 3 axes: 5

to 20 Hz: 0.01 g²/Hz 20 to 500 Hz:
-3 dB/octave
Vibration, non-operational Random spectrum 1.7 g rms 2 h x 3 axes

(6 h total): 5 to 20 Hz: 0.05 g²/Hz, 20 to
150 Hz: -3 dB/octave
Table A-1: Technical specifications (Continued)
A-2 Appendix A: Technical specifications 98-158670-D

AAAATechnical specifications
Item Specification
SHIP MOTION
Roll +/- 30 deg. per 8 s, max. 0.5 g tan.
Pitch +/- 15 deg. per 6 s, max. 0.5 g tan.
Yaw +/- 10 deg. per 50 s, max. 0.2 g tan.
Surge +/- 0.2 g
Sway +/- 0.2 g
Heave +/- 0.5 g
Turning rate +/- 6°/s; ACC 1°/s²
Headway speed 15 m/s (30 knots)
Wind 200 km/hr (108 knots)
MECHANICAL SHOCK
Mechanical shock 20g/11 half-sine
ANTENNA CONNECTOR
ADU TNC, female
BDU TNC, female
OTHER SPECIFICATIONS
Standard IP data rate, Certus 350: 176/352 kbps

up/down Certus 700: 176/704 kbps
Ethernet/LAN 4 ports
I/O connector 1 connector
Status LED Full status LED panel
SIM card slot 1 SIM card slot for Iridium SIM card
Table A-1: Technical specifications (Continued)
98-158670-D Appendix A: Technical specifications A-3

Outline drawings
A.1 Outline drawings
A.1.1 ADU
120
60
R 113 (Ventilation hose)

3 pcs. M8 x 20
R 72 (Connector)
200 (Mounting holes)
120
254
366
101
381
Figure A-1: Outline drawing of the ADU

AAAA
Outline drawings
A.1.2 BDU
Technical specifications
Figure A-2: Outline drawing of the BDU
98-158670-D Appendix A: Technical specifications A-5

Outline drawings
A.1.3 BDU, 19” rack version
Figure A-3: Outline drawing of the BDU, 19” rack version

BBBB
Appendix B
System messages B
This appendix has the following sections:
System messages
• Built-In Test Equipment (BITE)
• POST events
• CM events
B.1 Built-In Test Equipment (BITE)
B.1.1 Overview
The equipment has built-in self-tests to support maintenance functions by identification or
confirmation of a fault condition. The Iridium failure detection collects component BITE
reports, including continuous monitoring (CM) and power on self-test (POST) results. With
this functionality a fault can be isolated to a unit or interface, so it can be replaced or the
fault can be corrected.
BITE events are result reports from POST and Continuous Monitoring.
• POST - Power-On Self-Test is a series of tests performed when the system is booted /
power is initially applied.
• CM - Continuous Monitoring is a series of tests that run continuously, monitoring
operational critical parameters and interfaces. The CM events start to be reported after
POST.
B.1.2 Fault severity of BITE events

Reported BITE events have a defined fault severity.
Severity Description
Error/Critical Fault detected which fails in such a manner that the system is
functional but with limited service.
Warning External fault condition that causes service degradation or internal

error without influence on basic services.
Notice/normal Normal operation but significant operational state or condition.

Table B-1: Fault severities
98-158670-D B-1
POST events
B.2 POST events

A POST is run before the system is ready. It is used to stop the system before it damages
itself or other parts of the network. The following sections describe the different sources of
the events. POST events are always of severity Error.
Id (Hex) Description Provider
9902 (Iridium) Modem Self test BDU_(Iridium) Modem
9903 (Iridium) Modem SE Class mark check BDU_(Iridium) Modem

Table B-2: POST events, (Iridium) Modem
8A01 All daemons started. ACU_APP
8C01 GPS communication ADU_NAV
8D01 File system integrity check XDU_CTL
8D02 Production data verification XDU_CTL
8D03 LNA Calibration Ranges XDU_CTL
8D04 HPA Calibration Ranges XDU_CTL
8D05 SWB Calibration Ranges XDU_CTL

Table B-3: POST events, ADU
9A01 All daemons started. ACU_APP
9901 SIM module communication is active BDU_(Iridium) Modem
9801 File system integrity check XDU_CTL
9802 Production data verification XDU_CTL
9803 ADU firmware upgrade failed XDU_CTL
9804 (Iridium) Modem firmware mismatch XDU_CTL

Table B-4: POST events, BDU
B-2 Appendix B: System messages 98-158670-D

BBBB
CM events
B.3 CM events
Continuous Monitoring events come from monitoring the health of a running system.
Id (Hex) Description State Severity Provider
9601 (Iridium) Modem rebooted Single Info BDU_(Iridium) Modem
System messages
9602 Warning Temperature State Warning BDU_(Iridium) Modem
9603 Critical Temperature State Critical BDU_(Iridium) Modem
9604 Connection is throttled Single Info BDU_(Iridium) Modem

down due to heat
9605 No SIM card connection Single Info BDU_(Iridium) Modem
9606 Service denied State Warning BDU_(Iridium) Modem
9607 Invalid SIM card State Warning BDU_(Iridium) Modem

Table B-5: CM events, (Iridium) Modem
8301 No GPS Communication Single Info ADU_NAV
8302 No GPS fix State Info ADU_NAV
8401 Warning Main State Warning ADU_CTL

Temperature
8402 Critical Main Temperature State Critical ADU_CTL
8403 Core voltage level warning State Warning ADU_CTL
8404 MPU voltage level warning State Warning ADU_CTL
8405 1V8 voltage level warning State Warning ADU_CTL
8406 DDR voltage level warning State Warning ADU_CTL
8407 3V3A voltage level State Warning ADU_CTL

warning
8408 3V3 voltage level warning State Warning ADU_CTL
8409 5V voltage level warning State Warning ADU_CTL
840A 1V2 voltage level warning State Warning ADU_CTL
840B Warning PSU Temperature State Warning ADU_CTL
840C Critical PSU Temperature State Critical ADU_CTL

Table B-6: CM events, ADU
98-158670-D Chapter B: System messages B-3

CM events
840D Warning Switch board State Warning ADU_CTL

Temperature
840E Critical Switch board State Critical ADU_CTL

Temperature
840C Critical PSU Temperature State Critical ADU_CTL
8501 No (Iridium) Modem State Critical ADU_(Iridium) Modem

communication (CAN) | | | |
8502 (Iridium) Modem entered State Critical ADU_(Iridium) Modem

Fault Mode
8503 HPA control error State Critical ADU_(Iridium) Modem

Table B-6: CM events, ADU (Continued)
9101 No sim card detected State Warning BDU_(Iridium) Modem
9102 No (Iridium) Modem State Critical BDU_(Iridium) Modem

Communication
9104 Data session not possible State Warning BDU_(Iridium) Modem
9001 Lost ADU State Critical BDU_CTL

intercommunication
9002 Warning Temperature State Warning BDU_CTL
9003 Critical Temperature State Critical BDU_CTL
9004 Core voltage level warning State Warning BDU_CTL
9005 MPU voltage level warning State Warning BDU_CTL
9006 1V8 voltage level warning State Warning BDU_CTL
9007 DDR voltage level warning State Warning BDU_CTL
9008 3V3A voltage level State Warning BDU_CTL

warning
9009 3V3 voltage level warning State Warning BDU_CTL
900A 5V voltage level warning State Warning BDU_CTL
900C PSU Warning Temperature State Warning BDU_CTL
900D PSU Critical Temperature State Critical BDU_CTL

Table B-7: CM events, BDU
B-4 Chapter B: System messages 98-158670-D

BBBB
CM events
Id (Hex) Description State Severity Required Provider
8601 Warning Temperature State Warning N.a. ADU_HPA
8602 Critical Temperature State Critical N.a. ADU_HPA

Table B-8: CM events, HPA
System messages
98-158670-D Chapter B: System messages B-5

CM events
B-6 Chapter B: System messages 98-158670-D

CCCC
Appendix C
Approvals C
This appendix lists the approvals for SAILOR 4300 L-Band System:
• CE (RED)
C.1 CE (RED)
The SAILOR 4300 L-Band System is CE certified (RED directive) as stated in the “Declaration
of Conformity with RED Directive”. For more details see www.cobham.com/satcom, Cobham
Approvals
SYNC Partner Portal.
98-158670-D C-1
CE (RED)
C-2 Appendix C: Approvals 98-158670-D

DDDD
Appendix D
Grounding and RF protection D
D.1 Why is grounding required?
D.1.1 Reasons for grounding

Grounding the SAILOR 4300 L-Band System is required for at least two reasons:
• Safety: Lightning protection of persons and equipment.
• Protection: ESD (ElectroStatic Discharge) protection of equipment.
D.1.2 Safety
First of all grounding of the system is required for safety reasons. In the event of a lightning
Grounding and RF
strike at the ADU a proper grounding of the system will provide a low resistance path to
divert the strike discharge to seawater.
In addition a more common phenomenon called electric rain may be observed. It is rain
coming from an electrically charged cloud. Each drop carries an electrical charge which may
accumulate on all ungrounded surfaces. These surfaces may be charged to very high
voltages (kV). Proper grounding of the ADU mitigates this problem.
D.1.3 ESD Protection

The ESD protection circuits in the BDU rely on proper grounding of the system in order to
work properly. Otherwise sensitive circuits within the BDU might be damaged due to ESD
when you are handling the equipment.
D.2 Grounding Recommendations
D.2.1 To ground the BDU
The BDU provides galvanic isolation from its power terminals to the chassis/grounding stud.
1. Ground the BDU to the ship/hull.

2. As a minimum connect the grounding stud on the BDU to ground with a short thick
copper strap/band or alternatively with a heavy gauge wire with tinned strands
(minimum 6mm2).
3. You can get improved lightning protection by grounding the COAX cable shield directly
to ground near the BDU. If needed, extend the ground plane with a short wide copper
foil.
See the below drawing which shows the coax cable to the ADU to the left and a ground
wire to the right.
98-158670-D D-1
Grounding Recommendations
To extend the ground plane

In some cases it may not be possible to access the hull and at the same time place the BDU
in a suitable place. A way to ensure good grounding and at the same time make it possible
to ground the coax cable - is to extend the ship ground plane by means of copper foil. The
maximum length of the foil is determined by the width of the foil:
Copper foil 5 cm wide: Max 50 cm
Note The foil must be at least 0.1 mm thick.
1. Connect the foil to the hull by plenty of screws or hard–soldering.

2. Run the foil past the place where the short ADU cable is to be grounded and mount a
grounding kit on top of the foil.
Note that the drawing below does not show the optional cable tray.
Jumper cable
Cable to ADU
Figure D-1: Extending the ground plane
D.2.2 To ground the ADU

The ADU is mounted with three M8 mounting bolts. The threaded stainless steel bushings
in the ADU are electrically isolated from the ADU to mitigate galvanic corrosion. The ADU is
normally grounded via the connecting coax cable between the ADU and the grounded
BDU. This grounding scheme is sufficient for most installations including installations which
are exposed to electrical rain.The drawing below shows how to assemble the cables and the
waterproofing grommet at the ADU.
D-2 Appendix D: Grounding and RF protection 98-158670-D

DDDD
Grounding Recommendations
Washer
TNC Connector
0'+.
Grommet
Dual wire clips

Ground cable
Grounding and RF
Figure D-2: Cable assembly and waterproofing grommet
You may ground the ADU in addition directly to the hull or mast with a short ground wire
(supplied with the ADU). This cable connects to the spade connector located next to the
TNC connector. See above drawing.
The other end of the ground cable must be electrically bonded to the hull or mast.
Subsequently seal the area around this bonding properly to prevent corrosion.
If extended lightning protection is needed we recommend electrically bonding the shield of
the coax cable directly to the hull or mast next the ADU. Subsequently seal the area around
this bonding properly to prevent corrosion.
Important Bear in mind that the ADU ground connection is to be made at the same
electrical ground potential as the BDU (see To ground the ADU).
98-158670-D Appendix D: Grounding and RF protection D-3

Alternative grounding for fibre glass hulls
D.3 Alternative grounding for fibre glass hulls
D.3.1 To ground the BDU
1. Preferably ground the BDU with the short ADU cable and a grounding kit.
2. Ground the BDU at its grounding stud in order to ensure a proper grounding if the short
ADU cable is disconnected.
3. Establish the ground connection at a dedicated RF ground (either capacitive or electrical
coupled).
Important Bear in mind that the ADU ground connection is to be made at the same
electrical ground potential as the BDU (see To ground the ADU).
4. Make sure as a minimum that the ship’s ground is in connection with the sea in order to
prevent charge buildup from electrical rain.
D.3.2 To ground the ADU

The ADU is normally grounded via the coax cable.
If the ADU grounding stud is used for grounding it is important that the grounding cable
runs in parallel close to the coax cable down to the BDU grounding kit. See drawing below.
Antenna
Heavy Gauge Wire
Terminal Grounding Kit
- + BDU
RF Ground Plate
Figure D-3: Alternative grounding for fibreglass hulls
D.4 RF interference
Interference induced from nearby high-power RF transmitters might cause system failures
and in extreme cases permanent damage to the SAILOR 4300 L-Band System equipment. If
there are problems with interference from HF transmitters, it is advisable to mount ferrite
clamps on the coax cable in order to provide suppression of induced RF. The ferrites will
have no effect on the differential-mode signals but increases the impedance in relation to
common-mode RFI.
D-4 Appendix D: Grounding and RF protection 98-158670-D

1111
Glossary
Glossary 1
Glossary
A
ADU Above Deck Unit
B
BCX Broadband Core Transceiver
BDU Below Deck Unit
C
CTL Control (BDU Control or ADU Control)
E
ESD ElectroStatic Discharge
F
FBB FleetBroadband
G
GPL General Public License
H
HPA High Power Amplifier
L
LAN Local Area Network. A computer network covering a small physical area, like a home,
office, school or airport. The defining characteristics of LANs, in contrast to wide-area
networks (WANs), include their usually higher data-transfer rates, smaller geographic area,
and lack of a need for leased telecommunication lines.
LGPL Lesser General Public License
98-158670-D Glossary-1
Glossary
P
POST Power On Self Test. A system test that is activated each time the system is powered on.
PSU Power Supply Unit
R
RFI Radio Frequency Interference. A non-desired radio signal which creates noise or dropouts
in the wireless system or noise in a sound system.
RTP Real-time Transport Protocol, defines a standardized packet format for delivering audio
S
SIP Session Initiation Protocol. An application-layer control (signaling) protocol for creating,
modifying, and terminating sessions with one or more participants. Used e.g. for Internet
telephony.
T
TMA Thrane Management Application
TNC Threaded Neill-Concelman. A type of RF connector used for terminating coaxial cables.
The TNC connector is a threaded version of the BNC connector. The connector has a 50
Ohm impedance and operates best in the 0-11 GHz frequency spectrum.
X
XDU BDU or ADU
Glossary-2 98-158670-D
98-158670-D
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SAILOR 4300 L-Band System

Installation and Maintenance Manual

Document number: 98-158670-D

(1) this device may not cause harmful interference, and

(1) l'appareil ne doit pas produire de brouillage, et

Microwave radiation hazards

Distance to other equipment

Compass safe distance:

Grounding, cables and connections

Do not operate in an explosive atmosphere

Keep away from live circuits

Chapter 1 About this manual

Chapter 5 Final installation check

Chapter 6 Service & maintenance

Appendix A Technical specifications

Appendix B System messages

Appendix D Grounding and RF protection

About this manual

About this manual

1.1 Intended readers

1.2 Manual overview

This manual has the following appendices:

1.3 Related documentation

Part Number Description

98-159746 SAILOR 4300 L-Band System, Installation Guide

98-159912 SAILOR 4300 L-Band System, User manual

98-126059 Thrane IP Handset, User Manual

99-159739 SAILOR 4300 Service Provider Interface Control Description

WARNING! Before using any material, refer to the manufacturers’ material

CAUTION! Do not use materials that are not equivalent to materials

CAUTION! The system contains items that are electrostatic discharge

1-2 Chapter 1: About this manual 98-158670-D

This chapter contains the following sections:

2.1 General description

Figure 2-1: SAILOR 4300 L-Band System

2.1.2 SAILOR 4338A Below Deck Unit (BDU)

2.1.3 SAILOR 4352 Above Deck Unit (ADU)

2.1.4 Data sessions and voice calls

SIM-Card I/O Service LAN DC-Input 12-24 VDC; 14-5.5 A

Wireless SIP Phones

*Connector type: TNC

Post-paid Data, voice and DHCP server

2-2 Chapter 2: Introduction 98-158670-D

2.1.5 IMEI and IMSI number

2.1.6 Emergency calls

2.2 Part numbers

Part number Description

404338A-00500 SAILOR 4338A Below Deck Unit (Bulk)

404338A-00510 SAILOR 4338A Below Deck Unit (19” rack)

404352A-00500 SAILOR 4352A Above Deck Unit

98-158670-D Chapter 2: Introduction 2-3

2-4 Chapter 2: Introduction 98-158670-D

This chapter has the following sections:

3.1 What’s in the box

3.1.2 Initial inspection

WARNING! To avoid electric shock, do not apply

3.1.3 Tools needed

3.2 Site preparation

3.2.1 General site considerations

Painting the radome