Syarat dan Ketentuan Konsumen

TERMS AND CONDITIONS OF USE 

HALODOC
(Last Update: July 1st, 2021)

 
PLEASE READ THOROUGHLY THE TERMS AND CONDITIONS OF USE AS WELL AS PRIVACY
POLICY AS ATTACHED THOROUGHLY AND COMPREHENSIVELY BEFORE USING EVERY
FEATURE AND/OR SERVICE AS AVAILABLE AT HALODOC PLATFORM.
 
These Terms and Conditions of Use (“Conditions of Use”) shall constitute lawful agreement in relation to
procedure and requirements of use of feature and/or service (“Service”) of Halodoc Platform (“Platform”)
between the User (“You”) and Platform administrator, namely PT Media Dokter Investama (“We”). By
downloading and/or installing and/or using the Platform and/or enjoying Our Service, You agree that You
have read, understood, comprehended, accepted and agreed with all information, terms and conditions of
use of Platform as contained in these Conditions of Use. 
 
If You disagree with one of, the part, or all of the contents as contained in these Conditions of Use and
this Privacy Policy, please delete the Platform in Your electronic device and/or do not access the Platform
and/or do not use Our Service. Please also note that these Conditions of Use and Privacy Policy shall be
subject to renewal from time to time.
 
1. GENERAL CONDITION 

a. Platform is application (Android or iOS version), web application (application that can be accessed
using web), website managed by Us as renewed from time to time.

b. Internet connection will be needed in order to be able to use Service and the fee relating to the use of
the internet connection shall be fully borne by You. 

c. Platform will function as the facility to connect You and any third party that provides the service or sells
product to You such as (but without limitation to) doctor, psychologist, veterinarian, pharmacy, laboratory,
and/or delivery service (“Service Provider”).

d. Type of service that can be used through Platform shall be as follows:

(i) Chat with Doctor;
(ii) Health Store;
(iii) Visit Hospital;
(iv) Other service that we can add from time to time (“Service”).

e. Web application is a feature functioning as Your facility to access some of Our Services without
downloading the Application (“Web Application”).

f. This Platform is a facility to facilitate search for Service where we are in cooperation with the health
service provider, pharmaceutical service provider or delivery service provider.

g. We can use the service of third party in relation to payment service provision. In case of any failure in
the payment system, We will exert our best to help resolving any problem which may arise. The
banking/payment service provider so selected by You can impose additional fee against You for the
service rendered. 

h. The feature “Toko Kesehatan/Health Store” is managed by PT Mensa Medika Investama (“PT MMI”)
and connected to the GOMED feature managed by PT Aplikasi Karya Anak Bangsa (“GOJEK”) in the
application of GOJEK as one of third parties delivering the ordered medicines or medical devices or
household supplies to You.
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i. The Platform enables You to send a request for a certain Service to the Service Provider. The Service
Provider has its own policy and full authority to accept or refuse Your request for Service. If the Service
Provider accepts Your request, the Platform will notify You and give information regarding the Service
Provider, including order number and capacity to contact the Service Provider via telephone. 

j. Every feature or facility in the Platform can be renewed or changed according to the need and
development of Platform.

k. You can give information regarding personal data and medical history, and We will keep and display it
in your account. The confidentiality of Your data is secured and will be used by Us and/or Service
Provider for the need of interaction with doctor and/or the need for order of medicines as well as any other
services which are rendered within the Platform that You agree with according to the prevailing legislation
and Privacy Policy.

l. By using the Platform, You understand and agree that the conversation via the feature of video call,
voice call or chat shall be kept automatically and archived for legal purpose and improvement of service
quality. The confidentiality of Your conversation will be secured and the information will not be
disseminated.

m. You understand and agree that Your conversation with Our customer service will be kept automatically
and archived for legal purpose and improvement of service quality. The confidentiality of Your
conversation will be secured and information will not be disseminated.

n. You understand and agree that Your communication with the health service facility connected through
phone number at Our website will be kept automatically and archived for legal purpose and improvement
of service quality. The confidentiality of Your conversation will be secured and information will not be
disseminated.

o. We can stop or limit the registration process or the use of Platform by You if there is any violation
against these Conditions of Use or the prevailing legislation.

2. CONDITIONS OF USE OF PLATFORM

a. You represent and warrant that You are an individual having the rights to enter into an agreement
which is binding based on the Laws of the Republic of Indonesia and that Your age is at least 21 (twenty
one) years old or single and not existing under trust or custody. If You are under 21 (twenty one) years
old and single, You represent and warrant that You have obtained permission from Your parent or legal
guardian, unless stated otherwise by You. By giving approval, Your parent or legal guardian agree to be
responsible for (i) all of Your acts in relation to access to and use of Platform and/or Service; (ii) any fee in
relation to Your use of Service whatsoever; and (iii) Your compliance with this Terms and Conditions. We
can close or cancel Your account if Your representation and warranty is not true. You further represent
and warrant that You have the right, authority and capacity to use the Service and shall always comply
with the Conditions of Use. If You register in favour of a legal entity, You also declare that You are
authorized to act for and on behalf of the said legal entity and to enter into and bind the legal entity/entity
to the Conditions of Use of Platform. 

b. You can use some certain features at the Platform without first making registration.

c. You can use all features at the Platform by first making registration followed by giving information
regarding Your personal data which is legally accountable as required at the Platform (“Personal Data”).
The information which is related to Personal Data as already given will only be used by Us and/or Service
Provider for provision of services at the Platform and for any other purposes that You have agreed
according to the prevailing legislation. Privacy Policy as attached (as renewed from time to time) shall
become the integral part of these Conditions of Use. 
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d. After making registration at the Platform, You will obtain a certain personal account that can be
accessed by One Time Password (OTP) that shall be sent to Your cellular phone number. We hope You
will not assign, transfer nor give authority to the other person to use Your identity nor Your account. You
will be required to keep confidential Your account password and every identification that We give to You
on Your account or Personal Data. In case of any disclosure of Your password occurring not due to Our
mistake, in any way whatsoever causing unlawful and unauthorized use over the account or You,
transaction or order of Service made through the Platform are still be considered as lawful transaction
unless if You have notified Us regarding the said matter before the Service Provider renders the Service
as requested.

e. You will be responsible for every use of Your Account at the Platform. If You have no control over Your
account due to any reason whatsoever, then You will be required to report the same to Us. In case of
misuse of Your account by the other person prior to the said reporting, then the use of the account at the
said period will be Your responsibility.

f. You shall not be allowed to endanger, misuse, change or modify the Platform in any way whatsoever.
We can close or cancel Your account and prohibit You from using the Platform any longer if You do not
comply with these Conditions of Use. 

g. By using the Platform, then You understand, agree and comply in accordance with those as required at
Our Privacy Policy as effective from time to time. 

h. You will use the Platform only for purpose of obtaining Service, and will not misuse nor use the
Platform for any activities which are in contravention of the law, including but without limitation to criminal
act of money laundering, thievery, embezzlement, terrorism or deception. You also agree that You will not
place fake orders through the Platform and will not take any unlawful act through the Platform.

i. By giving information to Us, You confirm that You agree that information You give will be used by Us
and Service Provider.

j. You know and agree that every information in any form whatsoever, including but without limitation to
video, audio, picture or inscription existing at the Platform have the intellectual property right (including
but without limitation to the right of brand and copyright) respectively. You will not be allowed to use,
change, facilitate, spread and/or damage the right over the intellectual property right without permission
from the owner of the right over intellectual property right as set out in the prevailing legislation.

k. When accessing and using the Platform including every feature and its service, You shall not be
allowed to:
(i) transferring Your account at the Platform to the other party without prior approval from Us.
(ii) spreading virus, spam or any other technology of the like that can damage and/or harm the Platform
and any other user of Platform.
(iii) installing or removing features at the Platform without approval from Us.
(iv) placing any information or any other application which is violating the intellectual property right of the
other party at the Platform.
(v) taking or collecting personal data from other Platforms, including but without limitation to email
address without approval from such users.
(vi) using the Platform for anything which is prohibited based on the prevailing law and legislation.
(vii) using the Platform to distribute any other advertising or material.
l. You acknowledge and agree that the Service rate as contained in the Platform shall be subject to
change.
m. All health articles that We display are used to educate the user and not constitute a substitute for the
suggestion, diagnosis or medical treatment from Our partner doctor service.  
n. All information of medicines that We display is general information in nature according to that as
contained in the packing of the medicines. 
o. Platform has a link with the sites which are operated by the third party. The said link is available for
Your convenience and should only be used to provide access to the site of the third party and not for the
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other purposes. The quality, content or information of Product or service shall be made available by the
site operated by a third party.

3. SERVICE 

A. Feature of Chat with Doctor 

(i) This feature facilitates Our partner doctor, psychologist, and/or clinical psychologist as the Service
Provider to interact with You through video call, voice call or chat that can be accessed through
Application and Website.
(ii) You can contact Our partner doctor, psychologist, and/or clinical psychologist when the status of Our
partner doctors, psychologist and/or clinical psychologist is online. 
(iii) You can cancel the booking Chat with our partner doctor, psychologist, or clinical psychologist to a
maximum of 45 (forty five) minutes prior to commencement of the schedule for consultancy. The refund
process as the result of cancellation of booking Chat shall be made according to the prevailing procedure.
(iv) Our partner doctor, psychologist or clinical psychologist can cancel the booking  Chat to a maximum of
30 (thirty) minutes before commencement of schedule for consultancy. The refund process in case of
cancellation of booking Chat shall be made according to the prevailing procedure.
(v) If You are not present in the schedule of booking You have chosen, then You agree that the fund You
have already paid cannot be refunded. 
(vi) If Our partner doctor, psychologist or clinical psychologist are not present in the schedule of booking
that You have made within 5 (five) minutes at a maximum after the schedule that it should be, then We
will refund Your fund according to the prevailing procedure.
(vii) We will send a notice relating to the appointment of Chat with Doctor through push notification at
Your electronic device. You should, in order to be able to receive push notification that We send, activate
the said push notification. 
(viii) You acknowledge and agree that this feature will not serve as replacement for check-up and
medication with doctors in general or face to face meeting with them directly. 
(ix) We will exert Our best that the partner doctors who are registered in the Application and/or Website
can give a response on your question as soon as possible. However, We do not suggest You to use the
Platform for urgent medical conditions.
(xi) Our service is not compulsory or binding in nature. The decision to use this Service shall fully be in
Your hand. The Platform will only serve as an interaction facilitator between partner doctors who are
registered with Us as Service Provider.
(xii) You understand that You need to give information and explain the symptoms or physical complaints
that You feel completely, clearly and accurately when making conversation with Our partner doctor
through the feature of Chat with Doctor.

B. Feature of Health Store 

(i) This feature is connected to the feature of GOMED in the application of GOJEK as one of third parties
that delivers the order of the over-the-counter medicines (green dot), limited over-the-counter medicines
(blue dot), prescribed medicines (red dot), vitamin and non-medicine health device, non-medicine healthy
food and beverage (“Product”) to You.
(ii) This feature cannot be used for the delivery of medicines which are included into narcotics and
psychotropic groups and medicines available only on doctor’s prescription included into certain medicines
according to the prevailing legislation of the Republic of Indonesia.

C. Feature of Visit Hospital 

Through this feature, You can make an appointment to see the partner doctor existing in Our system. In
case of any change or cancellation of schedule of the doctor You have chosen, then You will obtain
confirmation relating to the change of schedule through your Application. 

D. Other Features
D.1 Vitamin & Supplement
(i) Through the Halofit Service, You may obtain information and/or recommendation on supplement and/or
vitamin. 
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(ii) You should check the detail of information in every Service of Halofit regarding dosage, warning,
interaction, and contradiction before use of supplement and/or vitamin registered with Halofit Services.

D.2 Mental Health 

This feature has a chatbot service that can help You understand Your current mental condition. If so
necessary, You can also make further consultancy with partner mental health experts existing in Our
Platform. 

D.3 Lab Tests 

(i) This feature facilitates the laboratory check for You who is unable to come directly to the laboratory. 
(ii) You can choose the type of laboratory check-up based on the package as available at the feature of
Lab Tests according to the doctor’s recommendation. 
(iii) Availability of package type and schedule for Laboratory check-up that You choose will be adjusted to
the schedule of each of Our partner laboratories.

D.4 COVID-19 Test

(i) You can order COVID-19 Test Service through this feature.
(ii) You declare that You have understood and comprehended the procedure for check-up by using
service at the feature of COVID-19 Test.
(iii) You understand that Your test result shall be kept confidential and can only be accessed by You, the
authorized medical personnel or government institution which is in charge of handling the Pandemic
Disaster of COVID-19. The test result of Covid-19 will only be issued by Laboratory or authorized partner
Hospital. The partner Laboratory and Hospital organizing this COVID-19 Test Service shall report the test
result to the related government institution.
(iv) In the effort of minimizing the risk of spread of COVID-19, You can discuss the COVID-19 Test result
with Our partner doctor. 

D.5 COVID-19 Information

(i) This feature contains information about COVID-19 vaccination in accordance with the
recommendations of the Ministry of Health of the Republic of Indonesia.
(ii) To find out your readiness to receive the COVID-19 vaccine, you can check it through the Vaccine
Ready Check feature.
 
D.6 COVID-19 Self Check-up 
This feature is Our chatbot service that can be used for initial check-up of the symptoms which may arise
and may lead to COVID-19. The question raised will refer to guidelines which are issued by the Ministry of
Health of the Republic of Indonesia. You can consult with Our partner doctor if You need further
information.
 
D.7 Pregnancy Calendar
This feature can help you calculate the Estimated Day of Birth and contains information and articles
according to gestational age. If needed, you can consult with our partner obstetrician for further medical
treatment.
 
D.8 Menstruation Calendar 
This feature may help You record the menstruation cycle to know ovulation and Your fertile time. If so
necessary, You can have consultation with Our partner gynaecologist for further medical handling. 
 
D.9 BMI Calculator 
You can use this feature to calculate Your Body Mass Index (Body Mass Index - BMI). This feature
cannot replace medical suggestion, diagnosis, and medication of doctor. 
 
D.10 Medicine Reminder 
After You have set the time reminder in this feature, then this feature can help You reminding again the
schedule to consume Your medicine.
 
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D.11 Pet Health  

This feature facilitates You to consult with Our partner veterinarian as Service Provider in making
interaction with You through video call, voice call or chat that can be accessed through the Application
and Website, for consultancy in relation to the health of Your pet. Any medical recommendation, medical
prescription, and diagnosis made available by our partner veterinarian shall be the medical authority of
Our partner veterinarian. 
 
D.12 Healthy Package 
You may make a purchase package of Chatwith Doctor through this feature and can see the remaining
package by checking Your profile in part of Your Health Package.
 
4. YOUR TRANSACTION 

(a) In order to be able to make transaction at the Platform, You can use various methods of payment as
available at the Platform.
(b) Balance of Your Halodoc Wallet cannot be handed over or encashed in any form whatsoever.
(c) Maximum Balance of Your Halodoc Wallet shall be Rp.2,000,000,- (Two Million Rupiah).
(e) If You are suspicious that there is any unreasonable activity and/or in case of dispute/conflict in
relation to Your account, You can immediately contact Us in order that We can immediately take any act
which is necessary. 
(f) You can request for refund (refund) to Us, You can file the said claim maximum of 7 (seven) calendar
days as of You give adequate supporting evidence.
In this respect, We will process the refund based on Our review result over the said claim.
(g) Your Refund (refund) can be returned to the same source of payment.
(h) We may suspend any transaction originating from Your account and may take any transaction
suspension if We identify that there is any problem to Your account or any certain transaction.
(i) You understand and agree that the time limit for filing of complaint regarding transaction shall be to a
maximum of 7 (seven) calendar days after completion of transaction.

5. TRANSACTION CONDITIONS 

A. Feature of Chat with Doctor 

(i) You shall be subject to charge at a certain amount in order to be able to use the service of Chat with
Doctor.
If You need the video call or voice call with Our partner doctor, You need to first inform the partner doctor
and will depend on availability of each doctor upon contacting.
(ii) Your balance shall be deducted directly as of display of chat screen on telephone screen and when
You have been connected to doctor, psychologist and/or clinical psychologist. One session of Chat with
this doctor, psychologist, and/or clinical psychologist shall be as counted 30 (thirty) minutes until 1 (one)
hour of the commencement of conversation session or until You or doctor, psychologist and/or clinical
psychologist terminate the conversation session. 
(iii) When contacting doctor through chat, You can send picture to doctor in relation to Your medical
condition using the format of png, jpg, and bitmap. 
(iv) After completion of the Chat session with Doctor, the doctor may give Doctor Notes  and Medicine
Recommendation . The Doctor Notes shall be the notes of Chat session result with Doctor and
suggestions relating to Your medical condition. Medicine Recommendation shall be recommendation
containing medicine suggestion or health handling for You. Medicine Recommendation is only
recommendation or suggestion in nature. 
(v) Doctor may follow You up to check Your health condition after the Chat session with Doctor is already
made.
(vi) The transaction cannot be cancelled after ending or completion of Chat session with the Doctor.
(vii) We can block or cancel Your account in case of misuse of the feature of Chat with Doctor in Your
account.
(viii) The doctor may give Doctor Referral as Your reference. 
(ix) The fee imposed is inclusive of Value Added Tax (PPN).
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(x) Appropriateness and accuracy of Doctor in giving Medicine Recommendation (Medicine

Recommendation) will depend on information which is given by You. Every content and/or statements in
the conversation made by You and Doctor shall use feature of video call, voice call, chat, Doctor Notes ,
Medicine Recommendation , in the Platform, that is the personal conversation and interaction between
You and partner Doctor as health service provider.
 
B. Feature of Health Store
(i) Medicines that can be bought by You are over-the-counter medicines (green dot), limited over-the-
counter medicines (blue dot), medicines available only on doctor’s Prescription (red dot), vitamin and non-
medicines health device, non-medicines healthy food and beverage.
(ii) You shall be subject to price of goods and delivery cost as contained in the Platform upon notification
of “Order Confirmation”.
(iii) Delivery time shall be 60 (sixty) minutes upon pick-up of medicines by GOJEK courier from Our
partner pharmacies.
(v) Availability of medicines vary depending on availability of medicines in Our partner pharmacies. In the
event that the availability of the medicine you ordered is divided into several of our partner pharmacies,
you can choose to have several deliveries made where the delivery fee will be borne by you.
(vi) In case the order is already taken by Our partner pharmacies and/or under delivery process by Our
partner courier, You cannot cancel the order which is already placed.
(vii) Value of transaction that you can make in the feature of Health Store for one transaction shall be to a
minimum of Rp.10,000,- (Ten Thousand Rupiah) and to a maximum of Rp.5,000,000,- (Five Million
Rupiah).
(viii) The price imposed in inclusive of Value Added Tax (VAT). 
(ix) Especially for medicines with doctor’s prescription, You should enclose document in terms of
scan/photo of doctor’s prescription in advance and upload the same through the feature of  Upload a
Prescription (Upload a Prescription) in the Platform for verification of order placement to Our partner
pharmacies.
(x) Prescription made by the doctor can only be used 1 (one) time and will not be effective repetitively. If 
a certain order of Product needs doctor’s prescription but the said prescription is not uploaded to the
Platform, then the said order shall be considered null and void. 
(xi) You shall be required to give original prescription that will be used as basis for the purchase of
medicines to Us to be further put forwarded by Us to partner pharmacies that will serve your purchase. 
(xii) We are in cooperation with delivery service and Our partner pharmacies in operating the feature
ofHealth Store. We will help connecting You with Our partner in case of any constraint in the delivery or
purchase of medicines. 
 
C. Feature of Visit Hospital

1. By using the feature of Visit Hospital, You understand that You are fully entitled to choose partner
hospital according to Your need and preference.
2. Change of schedule of doctor’s practice will be policy of doctor or Our partner hospital. If You use
the feature of Making Appointment with Hospital and in case of change of schedule of the partner
doctor, then You will receive confirmation on change of schedule in Your application.
3. You hereby agree that the examination result of your appointment made via this feature will be
uploaded by Our partner hospital in Your application. 

D. Lab Tests Feature 

1. The implementation of Lab Tests feature is in cooperation with a number partner Laboratory and
in this case the implementation of Lab Tests and laboratory examination result shall be made and
issued by authorized partner Laboratory.
2. Your will be required to fill in data of reservation of Feature of Lab Tests accurately. If We and/or
partner laboratory find any inconsistency or suspicion in the data completed by You, then We are
entitled to cancel Your order.
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3. Other than for Yourself, You can order the Lab Tests for the other person (“Order of Third Party”).
You warrant that You have obtained approval which is needed for the Order of Third Party in
relation to Service as well as Conditions of Use and this Privacy Policy. 
4. The Lab Tests will be made based on general procedure from each of Our partner laboratory.
5. The Price as contained in the Platform upon order is inclusive of all fees (including the fee for Lab
Tests and phlebotomist transportation from laboratory location to Your location).
6. The payment method for Lab Tests can only be made by cash on delivery (paid in the place of
delivery) either in cash, debit card, or credit card directly to phlebotomist after completion of
medical check-up. 
7. The result of laboratory examination shall be given by Our partner laboratory to You within the
period according to procedure standard of each of Our partner laboratory.
8. You acknowledge and agree that for Your convenience, the result of laboratory examination shall
be given in digital format and uploaded to Your account for review by You (“Laboratory Test
Result”). 
9. By using the Lab Tests Feature, You acknowledge and agree that the Lab Tests Result shall be
put into Our system for documentation which shall be kept confidential by using security system
according to standard as referred to in the prevailing legislation in the Republic of Indonesia. In
case of Order of Third Party then the Laboratory Test Result of Order of Third Party shall remain
being uploaded into Your account. You acknowledge and agree that if so needed, We can obtain
access to the materials relating to the Laboratory Test Result and We may use abstract or
metadata in the Laboratory Test Result for purpose of Platform development.
10. You can also ask for copy of hardcopy to Our partner laboratory that serves You. The fee arising
from the said request shall be borne by You.
11. All contents of the Laboratory Test Result shall fully be the responsibility of Our partner
laboratory.

G. Others 

G.1 Health Packages 

(ii) This package can be used for consultancy with specialist doctor marked as star sign.
(iii) You can only buy the same package in one time.
(iv) If the fee for doctor’s consultancy so selected is more than Rp25,000 (twenty five thousand Rupiah)
then You can pay the excess through the payment method as available at the Platform.
(v) After expiry of the term of package, the session which is not yet used of the package shall be nullified.
(vi) The package which is already bought cannot be cancelled.
(v) Package cannot be transferred to the other user. 

6. USE OF COUPON CODE 

(i) By using a coupon code, you agree to be bound by the terms and conditions regarding the use of the
coupon code.
(ii) Coupon codes are non-transferable and cannot be exchanged for cash.
(iii) The discount contained in the coupon code cannot be claimed and/or changed after the purchase and
payment has been confirmed by us.
(iv) Each coupon code is valid for a certain period. Please check each coupon you receive to ensure the
validity of your coupon code.
(v) We reserve the right to terminate the coupon code at any time in Our absolute discretion.
(ii) We are entitled, without prior notification, to cancel the use of coupon by You if there is any indication
of fraud or violation committed by You against the prevailing law in the territory of the Republic of
Indonesia. On the said cancellation, We cannot give indemnity in any form whatsoever.

7. INTELLECTUAL PROPERTY RIGHT 

(a) We are the license holder of the name, icon, and logo of Halodoc as well as Chat with Doctor and Lab
Tests in the Application, being the copyright and trademark protected by the law of the Republic of
Indonesia. You are unable to use, modify, or attach the name, icon, logo, or the said trademark without
written approval from Us. 
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(c) GOJEK is the sole owner of the name, icon and logo of “Go-Med.com”, “GoMed”, as well as the
legitimate holder of intellectual property right over the name, icon and logo of “Go-Med.com”, “GoMed”,
being the copyright and trademark protected by law. You shall not use, change or attach the said name,
icon, logo or trademark without written approval from GOJEK.
(d) PT. Dompet Anak Bangsa is the sole owner of the name, icon and logo of “GOPAY”, as well as the
legitimate holder of the Intellectual Property Right over the name, icon and logo of “GOPAY”, being the
copyright and trademark protected by law. You shall not use, change, or attach the said name, icon, logo
or trademark without written approval from PT. Dompet Anak Bangsa.
(e) All Intellectual Property Right as contained in the Platform based on the laws of the Republic of
Indonesia, including in this case the ownership of intellectual property right over all sources of code of
Platform and Intellectual Property Right relating to Platform. In this respect, You shall be prohibited from
committing violation against the intellectual property right as contained in this Platform, including making
modification, derivative works, adapting, duplicating, copying, selling, remaking, hacking, selling, and/or
exploiting the Platform including use of Platform for unlawful access, launching automatic program or
script, or any program whatsoever which may hinder the operation and/or Platform performance, on in
any way whatsoever reproducing or avoiding the structure of navigation or presentation of Platform or
content thereof.
(f) You shall only be allowed to use the Platform solely for personal need and shall not be assigned. 
(g) We can take legal action against every violation committed by You in relation to intellectual property
right relating to the Platform.

8. ADVERTISING 
Platform can contain advertising regarding product and/or service to be made available by third party
(“Advertising”). All information regarding advertising shall be provided by the advertiser. We shall not give
endorsement (endorsement) of advertising whomsoever. Communication or Your transaction with the
advertiser and every terms and conditions or statement which is related to transaction is solely
constituting relations between You and the said advertiser.

9. NOTICE 
(a) All notices or request of information to or regarding Us shall be processed if made in writing and sent
to Our address at: Jl. H.R. Rasuna Said Kav B32-33, South Jakarta or Our email at: help@halodoc.com
or Our call centre at 0855-746-77-403 or 021-3110-6999. 
(b) All notices and/or requests to or regarding You shall be processed if hand delivered, if sent through
courier, registered letter, or e-mail address which is given by You to Us or by way of installing notification
or the said request at the Platform that can be accessed by public free of charge. The notification to You
shall be considered to have been received by You if and when: 
1) We can demonstrate that the notice, either in physical or electronic form, has been sent to You; or 
2) We have installed the said notification at Platform that can be acceded by public free of charge.

10. PLATFORM FUNCTION 

We always try to maintain that this Platform will function and operate smoothly. Please note that the
Platform and/or Our Service feature may at any time unavailable caused by various reasons including but
without limitation for maintenance purpose or technical matters, and this situation is beyond Our control. 

11. CLOSING 
(a) These Conditions of Use shall be set out and construed as well as performed based on the prevailing
law in the Republic of Indonesia and You expressly agree that Article 1266 of Civil Code and any other
provisions that requires ratification or approval of court to be able to terminate the Conditions of Use shall
not apply to these Conditions of Use.
(b) Any dispute in relation to these Conditions of Use shall be resolved by deliberation to attain
reconciliation or through National Arbitration Board of Indonesia (BANI), according to procedure effective
in BANI. If both parties do not agree to resolve the dispute in BANI then the dispute shall be resolved
through the District Court of South Jakarta.