Republic of the Philippines

Department of Education
REGION III-CENTRAL LUZON

TABLE OF SPECIFICATION

REGIONAL FOURTH QUARTER ASSESSMENT IN

TECHNOLOGY AND LIVELIHOOD EDUCATION (TLE) 9
COMPUTER SYSTEM SERVICING (CSS)

Understanding
Remembering
Percentage of

No. of Items

Total Items
No. of Days

Evaluating
Analyzing
Applying

Creating
items

Learning
TOPIC Code
Competencies

LO 1. Determine
criteria for
* Work testing
instruction electronics com 4 10.00% 5 1,2 3 4,5 5
* Job order 1.1 Obtain and
clarify work
instruction
* Work 1.2 Consult
coordination responsible
process person for
* Documentation effective and
proper work 4 10.00% 5 6,7 8,9,10 5
and
coordination
interpretation of
1.3 Obtain and
data/testing interpret data TLE_I
criteria sheets/applicati ACSS
on notes based 9-
on 12TE
manufacturer’s C-
specification IVa-
1.4 Define
c-24
testing criteria
to ensure that
components
14,
* Testing Criteria meet technical 5 12.50% 6 11,12 13
15,
16 6
and quality
requirements
1.5 Document
and
communicate
testing criteria
to relevant
personnel
 LO 2.: Plan an
approach for
components
testing
2.1 Identify
* Testing various testing
Methods for methods
electronic based on types
components of electronic
*Testing components
strategies for 2.2 Determine
electronic characteristics
and
components
appropriatene 17,18,
* Procedure in 4 10.00% 5 21 5
ss of testing 19, 20
checking and methods to be
testing used during
operation in development
accordance with and on
established completion
procedures 2.3
* Record Consider/selec
systems t testing
methods in
relation to
appropriate TLE_I
testing ACSS
9-
strategy
12TE
2.4 develop CH-
plan testing IVc-
components at E-25
specified
points during
development
and on
completion
2.5 Prepare
and check
required test
and
measuring
instruments 5 12.50% 6
22,
25 26 27 6
and tools in 23, 24
accordance
with
established
procedures
2.6
Established
records
system to
document
testing results,
including
problems and
faults
 LO 3: Test
* Component Components 31,
32,
testing process 3.1 Apply 6 15.00% 8 28, 29 30
33,
35 8
evaluation appropriate 34
testing
methods to
* Component 37,
electronic
problems and components in
5 12.50% 6 36 38, 40 41 6
39
faults accordance to
technical
specifications
*Documentation 3.2 Detect and 1 2.50% 1 50 1
procedures record
problems and
faults by
testing 3.3
Document
remedial steps
3.4 Resolve TLE_I
detected ACSS
problems and 9-
faults during 12TE
testing in CO-
accordance IVf-h-
with agreed 26
project or
industry
*Procedure in practice
resolving 3.5 Evaluate 1 2.50% 1 42 1
detected final products
problems faults against the
determined
criteria
3.6 Submit to
relevant
personnel the
documented
and
summarized
evaluation
report of the
testing
process.
LO 4: Evaluate
the testing
process
4.1 Identify TLE_I
*Component of ACSS 2 5.00% 3
43,
44, 3
testing methods testing 9- 45
methods that
12TE
were CO-
successful IVh-j-
4.2 Evaluate 27
*Testing testing process
46,4
Process and and records 2 5.00% 3
7,48
3
records system based
 on standard
procedures
4.3 Document
*Documentation test 1 2.00% 1 49 1
procedures results/findin
gs for
subsequent
testing
Total 40 100% 50 10 5 15 15 5 50
10 10 100
20% 30% 30% 0
% % %
 Republic of the Philippines
Department of Education
REGION III-CENTRAL LUZON

REGIONAL FOURTH QUARTER ASSESSMENT IN

TECHNOLOGY AND LIVELIHOOD EDUCATION (TLE) 9
COMPUTER SYSTEM SERVICING (CSS)

Name: ____________________________________________ Score: ____________

Grade and Section: ______________________________ Date: _____________

MULTIPLE CHOICE
Directions: Read and understand the questions below. Write the letter of the
correct answer on your answer sheet.

1. A person may exactly know and understand the work instruction. One of the
things we must follow is the given SOP, what does SOP mean?
A. Standard Operating Procedure
B. Standard Operational Process
C. Statistical Optional Procedure
D. Standard Operation Process

2. You already know that work instructions are documents that explain the
basic instructions for performing simple tasks in a precise manner. What
part of the work instructions describes the user’s expected outcome after
they have completed the activity?
A. inputs C. triggers
B. objective D. title

3. You have been instructed to create a work instruction by your teacher for
computer testing. What is the first thing you should take into consideration
when creating a work instruction?
A. give each activity its own title.
B. use consistent formatting.
C. describe the specific instructions for the work.
D. write a control-version#, date, doc name, detail of change.

4. You are working on a project and having trouble understanding a particular

step in the process. How would you address the problem?
A. look for a tutor online
B. ask my teacher for help
C. give up and move on to the next step
D. just wait for others and copy their work
 5. Tony was assigned to check and clean the computer unit at the Head
Teacher’s Office. The teacher gave Tony a job order form. Upon reading, Tony
recognized that something is wrong on the job form. Which of the following
is NOT included in the job order form?
A. instruction C. date and time
B. detailed application D. location and venue

6. In TLE-CSS 9, there are series of hands-on activities assigned to students

which involve work coordination. What is the first step to follow for work
coordination process?
A. set specific rules
B. visual workflow
C. proper communication
D. proper procedure on the given task

7. Given below are the common workflow problems faced by some

groups/organizations. Which of the following workflow problems is
INCORRECT?
A. proper communication
B. setting clear rules for a job
C. going through the procedures
D. solving the issues on your own

8. Test documentation is the most critical aspect of technical and engineering

practice. It is often ignored or neglected. What is the purpose of test
documentation?
A. enforce strict coding standards
B. serve as a checklist for testing activities
C. track the progress of the development team
D. provide marketing material for the software product

9. Since test documentation is easy to fill out, the job of a technician is now
very simple in recording proof of the service. Which of the following should
consist the documentation process?
A. change of hardware, malware and firmware
B. change of software, operating system and peopleware
C. change of system, hardware, software and test result
D. change of time, venue, system software and operating system

10. A technician finished repairing ten (10) computers and responded to clients
call for help. The customer reported that his printer stopped working and
the technician spent an hour on the phone trying to fix the problem. The
call didn’t work and the customer insisted to return the printer and let the
technician fix the problem. But when the printer was checked, they found
out that the technician just neglected to change the default settings of the
printer. It would not have occurred if the technician remembered to report
the change. What is the importance of clear and concise test
documentation?
A. to replace the need for actual testing
B. to speed up the software release process
C. to improve the software development lifecycle
D. to ensure effective communication among stakeholders
11. Testing criteria assist the computer technician in planning the testing
process. What are the criteria for testing computer?
A. efficiency, efficacy and reliability
B. control, efficiency, effectiveness and bug detection
C. effectiveness, efficiency, performance and interoperability
D. quality management, interoperability and bug detection

12. You were asked to install antivirus on your computer system. While running
the test of the antivirus, unwanted malware result appeared. What method
is used in identifying and fixing errors?
A. control test C. efficiency test
B. debugging D. testing

13. John is a technician who provides computer system servicing. He is tasked

to evaluate the efficacy of a system that is used to identify information and
error. What does John apply in testing criteria?
A. bug detection
B. control test
C. efficiency testing
D. effectiveness testing

14. Amy is a student who enjoys playing computer games. She is playing her
favorite game when she notices that the character's movements are not
smooth and there are glitches on the screen. What term best describes the
identification and report of issues?
A. bug detection C. process
B. control D. procedure

15. You assist the computer technician in planning and testing the computer
system. What does efficiency testing mean?
A. test conducted to successfully bring about the desired
B. technique used for evaluating the efficacy of a system
C. condition of being effective and capable of doing things accurately
D. provided quality services such as delivery of high-quality products

16. While using a computer, software program unexpectedly stops functioning

or closes abruptly, often resulting in loss of unsaved work or system
instability. What are the common bug problems in this situation?
A. compatibility issue C. software crashes
B. data corruption D. slow performance

17. When testing different types of electronic components, which testing

method is MOST suitable for ensuring proper functionality?
A. boundary scan testing C. functional testing
B. environmental testing D. in-circuit testing

18. You test the functionality of the computer unit. Upon testing components
and systems, it may communicate with the software. Which testing method
is MOST effective for identifying intermittent faults or failures under specific
operating conditions?
A. environmental testing C. in-circuit testing
B. functional testing D. stress testing
19. You check the speed, response time, reliability, resource usage and
scalability of a software program under their expected workload. What is
the purpose of performance testing?

A. to speed up the performance backlogs in the software or device.

B. to find functional defects and performance backlogs in the software or
device.
C. to eliminate and find functional defects on the performance backlogs of
the devices.
D. to eliminate functional defects and performance backlogs in the software
or device.

20. Allan, the software developer, conduct component testing where he can
test the individual functionality or mechanism of the computer. What is
component testing?
A. hardware testing C. system testing
B. software testing D. unit testing

21. Before you start with the integration testing, it is always preferable to do
the component testing in order to ensure that each component of an
application is working effectively. Which among the following systems is
carried out in isolation with other device components based on the
implementation life cycle model?
A. CTIS C. CITS
B. CTIL D. CSTIL

22. Allan troubleshoots the main board of the computer system. What is the
standard procedure in checking faulty appliances?
A. check the job sheet
B. check the customer index
C. disassemble the appliances
D. check the service manual troubleshooting guide

23. Alex confirmed that the computer board is defective. Which of the
following is the BEST technique to check the defective components?
A. checking the price C. checking the brand
B. comparing components D. visual inspection

24. Edward followed the standard procedure in checking defective

components. What do you call the procedure of changing a defective
component with another component?
A. desoldering C. removing of circuit
B. jumping of circuit D. substitution

25. Noel need to change the parts that has been defective but the tools are not
available. What is the possible solution if some tools are not available?
A. stop your job C. use other tools
B. purchase tools D. use improvised tools

26. What method can Noel use if he doesn’t have test instrument in continuity
checking?
A. sensory method C. do not check continuity
B. direct circuit D. replace each part with good components
27. You have checked and tested the required electricity of the components.
How many volts is generally considered as a dangerous voltage?
A. 12 volts C. 24 volts
B. 18 volts D. 30 volts

28. You already know the required electricity of the electronic circuits. Which
of the following is the FIRST step when checking defective components?
A. comparison of components C. touching the components
B. smelling the components D. visual inspections

29. You found out that there is a problem on the board and you try to
diagnose the problem. Which of the following is the MOST important tool used
to detect a defective appliance even without plugging it?
A. LAN tester C. octopus tester
B. multitester D. volt meter

30. Your customer asked you to repair his/her system unit. What is the
standard procedure after a technician received a defective appliance from a
customer?
A. record the appliance
B. assess the cost of damage
C. troubleshoot and repair immediately
D. tag appliance and wait for another client

31. Most common boards are placed in packaging where internal temperatures
are colder than the external environment. What component is used to protect
computer from overheating?
A. battery C. diode
B. capacitor D. thermal fuse

32. You need to limit or regulate the flow of electrical current in an electronic
circuit. What component would be used in this situation?
A. battery C. fuse
B. capacitor D. resistor

33. James is an aspiring amateur photographer who wants to build a device

that automatically adjusts the exposure settings of his camera based on the
surrounding light conditions. To accomplish this, What type of resistor does he
need to use?
A. DVD C. HDD
B. DDR D. LDR

34. Archie measures the value of a five-resistor using multimeter.

Unfortunately, he cannot measure the value of the resistor because when
testing the probe pointer is not moving at all. What part of the multi-tester
should Archie adjust?
A. calibrator C. test probe
B. range multiplier D. zero ohm adjustment

35. The teacher gave you a resistor color code. You must choose the power
rating suitable to ¼ watt of power. What power rating resistor is required to
handle 1/4 watt of power?
A. 1/8 watt C. 1 watt
 B. 1/2 watt D. 1/16 watt

36. Genesis is trying to test the resistance of the resistor using multi-meter,
where does selector knob or the calibrator should be switched?
A. at selector mode C. at the ACV mode
B. at the current mode D. at the DCV mode

37. David, an electronic technician, is troubleshooting a malfunctioning circuit

board. He decides to use a multimeter to test the various components and
identify the faulty element. David wants to measure the voltage across a resistor
in the circuit. Which multimeter function should he select?
A. capacitance (F) C. resistance (Ω)
B. current (A) D. voltage (V)

38. Enrique wants to measure the current flow using a component in the
circuit. Which multimeter function should he select?
A. current (A) C. resistance (Ω)
B. frequency (Hz) D. voltage (V)

39. By accurately choosing the correct multimeter function, David can

effectively diagnose and troubleshoot circuit issues. David wants to measure
the frequency of a signal in the circuit. Which multimeter function should he
select?
A. current (A) C. Resistance (Ω)
B. frequency (Hz) D. Voltage (V)

40. Denver is testing a circuit component using a multimeter, but he notices

that the readings on the multimeter display are fluctuating rapidly. What could
be the possible cause of this issue?
A. low battery power in the multimeter
B. overloading of the multimeter due to excessive current or voltage
C. incorrect selection of the multimeter function for the measurement
D. faulty connection between the multimeter probes and the component
41. David is measuring the voltage across a component using a multimeter.
However, he notices that the multimeter displays a reading of zero volts. What
could be the possible cause of this issue?
A. multimeter is defective or malfunctioning
B. component is faulty and not producing any voltage
C. incorrect selection of the multimeter function for voltage measurement
D. loose connection between the multimeter probes and the component

42. While testing an electronic component using a multimeter, David observes

that the resistance value measured is significantly lower than the expected
value. What could be the possible problem or fault with the component?
A. component is open or has a broken connection
B. component is short-circuited or has a partial shortage
C. multimeter is faulty and providing inaccurate readings
D. component has excessive resistance due to aging or damage

43. David is testing a capacitor using a multimeter in the capacitance

measurement mode. However, he observes that the multimeter displays an "OL"
(overload) or "0.00" capacitance reading. What could be the possible problem
with the testing method?
 A. multimeter battery is low or depleted
B. capacitor is defective and has no capacitance
C. multimeter is not set to the correct capacitance range
D. lead of the multimeter are not properly connected to the capacitor

44. Arvie is testing a diode using a multimeter in the diode testing mode. After
connecting the diode to the multimeter, he observes that the multimeter
displays a high resistance reading in both forward and reverse bias directions.
What could be the possible problem or evaluation of the testing process?
A. diode is connected in reverse polarity
B. diode is faulty and not conducting in either direction
C. multimeter is not set to the correct diode testing mode
D. multimeter leads are not making proper contact with the diode terminals

45. Noel is testing a resistor using a multimeter in the resistance measurement

mode. After connecting the resistor to the multimeter, he observes that the
resistance reading is significantly higher than the expected value. What could
be the possible problem with the evaluation of the testing process?
A. multimeter is not calibrated correctly
B. resistor is defective and has a higher resistance value
C. resistance measurement range on the multimeter is set too low
D. multimeter leads are not making proper contact with the resistor
terminals
46. It is important to consider that specific symptoms, potential causes, and
appropriate troubleshooting steps will be observed. When is the correct time
to conduct a test?
A. if only asked by the client C. right after installation
B. first thing tomorrow D. when ordered by the IT manager

47. Understanding common problems and their corresponding solutions helps

users effectively assess and improve their testing processes. What can be
checked before starting any test to have an idea whether the installation was
done in accordance with the job requirement?
A. system combination C. system specification
B. system integration D. system time

48. During the testing of a circuit, Sarah wants to maintain accurate records of
her testing process. Which of the following should be the FIRST thing to note
in her testing records?
A. date and time of each test performed
B. measurement values obtained during testing
C. description of the circuit components being tested
D. any abnormalities or unexpected observations during testing

49. By including all of the above information in her testing records, Sarah can
maintain a comprehensive and detailed record of her testing process. Which of
the following should be included in the testing records of an electronic circuit?
A. circuit diagram and schematic
B. test equipment used for testing
C. raw data from the testing process
D. test engineer's personal opinions and comments
50. You are going to test the circuit of the mother board, and you found out
that the resistor got burnt and this resistor is connected to the capacitor. What
possible findings are you going to use as basis for repair?
A. capacitor is already damaged
B. resistor is the only damaged on this circuit
C. capacitor might be affected of the damaged resistor
D. damaged resistor has no effect to the adjacent components
 REGIONAL FOURTH QUARTER ASSESSMENT IN
TECHNOLOGY AND LIVELIHOOD EDUCATION (TLE) 9
COMPUTER SYSTEM SERVICING (CSS)

ANSWER KEY

1. A 26. A
2. C 27. D
3. D 28. D
4. B 29. B
5. B 30. A
6. C 31. D
7. D 32. D
8. B 33. D
9. A 34. D
10.B 35. A
11.C 36. D
12.D 37. D
13.D 38. A
14.C 39. B
15.C 40. D
16.C 41. D
17.D 42. B
18.C 43. C
19.D 44. D
20.D 45. D
21.A 46. C
22.B 47. C
23.D 48. A
24.D 49. A
25.D 50. C