ACTPS Performance Framework

Having Team Performance Discussions:

A Guide for ACTPS Supervisors and Managers
What are team performance discussions?
A team performance discussion lets all team members:
• Get the same information, at the same time
• Contribute to planning, reviewing and assessing the performance of their team
• Understand how their work fits into and supports the ‘big picture’ of strategic goals.
Performance and development can be undertaken with teams in the following situations:

In large teams where everyone does When there is a large team, which is supervised by comparatively
similar work few Managers/ Supervisors the team based discussion can replace
individual performance discussions.
The outcome of a team performance planning discussion is a team
performance plan which:
• sets expectations of behaviour across the team,
• helps everyone be clear on what tasks, projects or responsibilities
the team has
• allows everyone to decide if they need any development to help
the team ‘get where it needs to go’
• is signed by all team members.
Once a plan is developed, the team can meet to review it (after 6
months is suggested) and then meet again (after another six months)
to assess how successful they were at achieving what was agreed in
the plan.

In addition to individual performance Team members can be involved in planning the team’s work and
plans priorities or reviewing its performance. This usually happens before
individual performance discussions.
The outcome may be a team plan which is used as the basis for
developing individuals’ performance plans.

The outcomes of team performance discussions can be recorded by adapting the Templates for Recording Performance
Discussions to suit a group of people rather than an individual.

See performance in a whole new light www.act.gov.au/performance 1 Ver 1

 ACTPS Performance Framework

Tips for team performance discussions

Preparation • Choose a good time taking into account:

»» everyone’s availability and working arrangements
»» workloads.
• Arrange a place where:
»» the team won’t be interrupted
»» people will feel relaxed.
• Prepare an agenda (see the suggested agenda below):
»» decide what you want to get out of the discussion
»» what you want to cover.
• Invite everyone and let them know:
»» What the purpose is and what will be covered?
»» How you would like them to participate?
»» What preparation you would like them to do?
»» What will happen with the outcomes of the discussion?

During the discussion • Open the discussion by setting the scene and context:
»» purpose of the discussion
»» where the team is at – e.g. what the priorities and challenges are.
“The purpose of the discussion is to involve everyone in clarifying our priorities and goals,
how we will do our work and the knowledge and skills we need to be effective. It’s an
opportunity for us all to be clear on how we contribute and what is expected of us.”
• Make sure everyone has an opportunity to speak:
»» you may wish to set some ground-rules for the discussion
For example – all contributions are valuable, any question is OK, only one person
to speak at a time.
»» Make sure you don’t dominate the conversation. If people aren’t talking - ask
questions and invite comments:
“What does everyone think about doing it this way next year…” “Does anyone
have an idea about how we can tackle X”
Some people are more comfortable talking in small groups than the whole team,
some people may prefer to listen than talk.
• Don’t single out anyone with feedback. Keep talking about the group as a whole,
ie, “We really do well at this…But I think we could improve on that. . .”
• Keep a record of the key points, what has been agreed and
follow-up actions

After the discussion • Prepare a summary of the discussion using the Template for Recording Team
Performance Discussions.
• Ask everyone to sign a copy

Ver 1 2 See performance in a whole new light www.act.gov.au/performance

 ACTPS Performance Framework

Suggested agenda for team planning discussion:

Our strategic priorities • What elements of our higher level business plan will we be responsible for, or
and goals - how do we contribute to?
contribute to higher level
plans?

Our outputs, projects and • What are our objectives, responsibilities and key activities for the year ahead?
deliverables - what will • What elements of our work are we going to focus on improving this year?
our main work be?
• Who is responsible for each of the outputs, projects and deliverables?

Our conduct and • What values or behaviours will be particularly relevant to our role? Refer to:
behaviours - how will we »» ACTPS Code of Conduct, Values and Signature Behaviours
do our work and interact
with others? »» Talking about Behaviours in Performance Discussions: A Guide for Employees and
Managers
»» directorate or team values or codes of conduct
»» professional standards or codes of conduct
»» the RED Framework.
• In what ways are we going to improve how we do our jobs this year?

Knowledge and Skills - • What skills and knowledge will be important to our role this year?
what do we need to do • What skills and knowledge do we already have in the team?
our job well?
• What are the gaps?
• What learning and development activities will we undertake this year?
• How will we learn from each other?
• How will our new skills and knowledge be applied?

What does good • How will we know if we are going well?

performance look like? • What will be happening if we are performing well?

What support do we • What challenges may we experience?

need? • What resources/support do we need?
• Are there any changes to the way we work that would assist us to be even more
effective?

How will we review our • How will we keep a track of how we are going?
performance? • When will we meet next to review our performance?

See performance in a whole new light www.act.gov.au/performance 3 Ver 1

 ACTPS Performance Framework

Suggested agenda for review discussions

What has changed since What changes have occurred since the performance planning discussion OR our last
we developed our plan? review discussion in relation to:
• our outputs, projects and deliverables
• our conduct and behaviours
• how we will assess our performance
• learning and development
• support required
• performance discussions.
What changes need to be made to our plan?

What has been achieved • What has progressed or been completed?

or is on track? • What has been celebrated?

What has been done • What has gone particularly well or better than expected?
well? • What impact has this had?

What can be done • What hasn’t gone to plan and why?

better or areas requiring • What isn’t on track - how do we get it back on track?
improvement?
• What can be done better?
• What areas of performance require improvement?
• What can we do to support improvement?
• What follow-up is required?

Next steps • What do we need to do to ensure everything continues to be achieved and

progresses?
• How can we continue to do things even better?
• What follow-up action is required and how will it happen?

Planning and reviewing the performance of individual team members

When a team-based performance plan has been developed individual team members should have the opportunity to
discuss and record anything that is specific to them. For example a team member may:
• have additional responsibilities in the team
• require learning and development in an area that is specific to them
• require support that is specific to them (e.g. they may be new to their job, on a return to work program, have a
disability)
• want to discuss their career aspirations and how these can be supported.
In this case the team member and their supervisor/manager should have a separate discussion and prepare an
individual performance plan that reflects the outcome of the discussion.

Ver 1 4 See performance in a whole new light www.act.gov.au/performance