Airport Operation: Module 3 Topic 3
Airport Operation: Module 3 Topic 3
Airport Operation: Module 3 Topic 3
AIRPORT
OPERATION
Module 3 Topic 3
learning
definition of airport
Enumerate the function & roles of
airport
A commercial airport may include runways for take off and landing,
other infrastructure to park aircraft, facilities for maintenance,
terminals for passengers and cargo, and other facilities needed for
safety, security, loading and unloading of passengers and cargo,
fuelling of aircraft, etc. and it is licensed for commercial aviation
operation.
Module 3 Topic 3
Airports are categorized in different ways:
Airport Customers
Airlines
Passengers
Non-travelers (employees, visitors and retail customers, meeters and
greeters)
Tenants / Service providers (retail, car park, ground handling, advertisers)
Potential development partners (real estate developers, hospitality,
transportation service providers and government
Revenue Sources
Aeronautical charges:
Aircraft landing fee for the use of runways and taxiways
Terminal area navigation fee for air traffic management services
Aircraft parking and hangar fee
Airport noise charge
Passenger service charge
Cargo service charge
Security charges
Ground handling charges
Concession fees for aviation fuel and oil, etc.
Non-aeronautical charges:
Commercial concession fee by shops and service providers
Rental for airport land, building space and equipment
Tolls for automobile parking and rentals
Fee for the provision of engineering services and reimbursable utilities
Airport ownership and
Privatization
Airport structure
Airside
Terminal
Landside
Module 3 Topic 3
Thank you!
Module 3 Topic 3
Airline Management
MODULE 3 TOPIC 2
Define airline industry and discuss its
characteristics
Describe the airline product
activities
Familiar of the classes of service
Identify the major industry practices
followed by the airlines
Airline Industry
MODULE 3 TOPIC 2
SERVICE INDUSTRY
HIGH BARRIERS TO ENTRY AND EXIT
CAPITAL INTENSIVE
HIGH CASH FLOW
DYNAMIC PRICING
OLIGOPOLISTIC
Airlines
tourists, athletic teams,
(FSCs)
corporations, government
MODULE 3 TOPIC 2
Seats can be turn to sleeper superior to economy class offered is usually less *except if
seats (long-haul) Seats are wider and also wide flying with LCC w/c offers no
Best in-flight entertainment range of meals frills flights
and personalized service Special check-in counter and Y class (booking / fare code)
The best meal is provided with access to lounge
Limited seats
Speedier check-in, boarding
J class is less expensive than F
and special lounge access
class but costlier than Y class
FLIGHT OPERATION
employees responsible for the safe and efficient
operation of airline's fleet.
Training staff, flight crew, cabin crew, and scheduling
and monitoring staff
operations.
COMMERCIAL OPERATIONS
Mainly include administrative, human resource, and
marketing and sales staff.
HUB AND SPOKE
SYSTEM
PROGRAMME
AIRLINE ALLIANCES
Common Industry Practices:
MODULE 3 TOPIC 2
Hub and spoke system
consist of at least one hub
airport that plays the role of
collecting and distributing
passenger traffic among flights
at an airport.
MODULE 3 TOPIC 2
Code Sharing and interlining
Code sharing is an agreement /
partnership between large and
regional airlines that create an
integrated service, linking
smaller cities with major cities.
It is a marketing arrangement
where airline places its
designator code on a flight
operated by another airline.
Interlining is an agreement to
allow connecting flights to be
placed on the same ticket.
Common Industry Practices:
MODULE 3 TOPIC 2
Frequent flyer programme
MODULE 3 TOPIC 2
Airline Alliances
Share services, technology, and skills.
Code-sharing
When an airline uses the code of another carrier
for a scheduled flight. For example, UA 3506 may also
be LH 445. (The aircraft may be either a United or
Lufthansa). Used among partner airlines (often within
their “alliances”.
TELLING TERMS
Red-eye flight
An overnight flight. Called “red-eye” because
the passengers are trying to sleep – usually
unsuccessfully – on the plane.
Interline agreement
A formal agreement between two airlines. Often
both are code-sharing partners, with easy baggage
transfer and acceptance of each other’s documents
(such as tickets).
TELLING TERMS
Gateway
A city and/or airport that serves an airline as its
departure/arrival point for international travel.
Yield management
A computer-assisted process that, by assessing
supply and demand, enables airlines to arrive at pricing
that yields maximum load factors and revenue.
TELLING TERMS
Flight attendants
Airline personnel who see to the safety, comfort,
and needs of passengers on a plane. Formerly called
stewards and stewardess.
Mechanical
When a flight is canceled because of a problem
with the aircraft .
ANY QUESTIONS?
Here’s your chance to compare three Web sites that
consumers regularly use to book flights. Visit the Web
sites and answer the following questions for each one:
Expedia (http://www.expedia.com)
Orbitz (http://www.orbitz.com)
Travelocity (http://www.travelocity.com)