P.S.V.

COLLEGE OF ENGINEERING AND

TECHNOLOGY

DEPARTMENT OF ENGLISH

BA4112
BUSINESS COMMUNICATION
LABORATORY
 LABORATORY RECORD

UNIVERSITY REGISTER NO:

Certified that this is the bonafide record of work done by

Mr. /Ms…………………………….. of ………………….Department in the
……………………… Laboratory and submitted for University Practical
Examination Conducted on………………………………..at P.S.V.
College of Engineering and Technology, Krishnagiri.

Lab-in-Charge Head of the Department

External Examiner Internal Examiner

.
 BA4112 - BUSINESS COMMUNICATION
(LABORATORY)

SL.NO. LIST OF EXPERIMENTS Marks Signature

1 Reading Skills

2 Role Play

3 Covering Letter & Resume Writing

Presentation Skills – Individual

4
Presentation

5 Group Discussion

6 Interview Etiquette - Mock Interview

7 Nonverbal communication

8 Interpersonal communication
Ex.No: 1 Reading Skills
Date : 14.11.2022

Introduction:
According to Webster's Dictionary, comprehension is "the capacity for understanding fully;
the act or action of grasping with the intellect." Reading is "to receive or take in the sense of, as
letters or symbols, by scanning; to understand the meaning of written or printed matter; to learn from
what one has seen or found in writing or printing”.
Identifying words on a page does not make someone a successful reader. When the words are
understood and transcend the pages to become thoughts and ideas then you are truly reading.
Comprehension therefore is the capacity for understanding those thoughts and ideas. Applying what you
have read and understood becomes the successful conclusion.

Comprehension Regulation:
As an active reader, you can get an idea of what the writer is trying to communicate by:

• Setting goals based on your purpose for reading

• Previewing the text to make predictions
• Self-questioning
• Scanning
• Relating new information to old
• Skills for being an effective reader and for increasing comprehension are: Finding main ideas and
supporting details/evidence
• Making inferences and drawing conclusions
• Recognizing a text's patterns of organization
• Perceiving conceptual relationships
• Testing your knowledge and understanding of the material through application

Five Categories of Reading Rates;

Careful - used to master content including details, evaluate material, outline summarize, paraphrase,
analyze, solve problems, memorize, evaluate literary value or read poetry.
Normal - used to answer a specific question, note details, solve problems, read material of average
difficulty, understand relationship of details to main ideas, appreciate beauty or literary style, keep up
with current events, or read with the intention of later retelling what you have read.
Rapid - used to review familiar material, get the main idea or central thought, retrieve information for
short-term use, read light material for relaxation or pleasure or comprehend the basic plot.
Scanning - the method by which you read the newspaper - used to get an overview of the content or to
preview.
Skimming - done a little more quickly. It is what you do when you are searching for something
particular in the text - the way you might read a phone book or dictionary. Used to find a specific
reference, locate new material, locate the answer to a specific question, get the main idea of a selection,
or review.

Key Points for Strengthening Reading Comprehension:

1. Analyze the time and place in which you are reading
2. Rephrase each paragraph in your own words
3. Read aloud sentences or sections that are particularly difficult
 4. Reread difficult or complicated sections
5. Slow down your reading rate
6. Turn headings into
7. Write a brief outline of major points
8. Highlight key
9. Write notes in the margins –
10. Determine whether you lack background

Example:1 READING COMPREHENSION

Almost all living things ultimately get their energy from the sun. In a process called
photosynthesis, plants, algae, and some other organisms capture their sun’s energy
and use it to make simple sugars like glucose. Most other organisms use these
organic molecules as a source of energy. Organic materials contain a tremendous
amount of energy. As food, they fuel our bodies and those of most other creatures.
In such forms of oil, gas, and coal, they heat our homes, run our factories and power
our cars.

Photosynthesis begins when solar energy is absorbed by chemicals called

photosynthesis pigments that are contained within an organism .The most common
photosynthetic pigment is chlorophyll. The bright green color characteristic of plants is
caused by it. Most algae have additional pigments that may mask the green chlorophyll.
Because of these pigments, algae may be not only but brown, blue or even black.

In a series of enzyme-controlled reactions, the solar energy captured by

chlorophyll and other pigments is used to make simple sugars, with carbon dioxide
and water as the raw materials. Carbon dioxide is one of very few carbon-
containing molecules not considered to be organic compounds. Photosynthesis then
converts carbon from an inorganic to an organic form. This is called carbon
fixation. In this process, the solar energy that was absorbed by chlorophyll is stored
as chemical energy in the form of simple sugars like glucose. The glucose is then used
to make other organic compounds. In addition, photosynthesis produces oxygen gas. All
the oxygen gas on earth, both in the atmosphere we breathe and in the ocean, was
produced by photosynthetic organisms. Photosynthesis constantly replenishes the earth
oxygen supply.

Organisms that are cap of photosynthesis can obtain all the energy the need from
sunlight and do not need to eat. They are called autotrophs. Plants are the most familiar
autotrops on land. In the ocean, algae and bacteria are the most important autotrophs.
Many organisms cannot produce their own food and must obtain energy organic matter.
These are called heterotrophs.

Questions:
1. With what topic is the passage primarily concerned?
[ ] The process of absorbing solar energy
 [ ] The process of converting solar energy into organic molecules
[ ] The process of carbon fixation
[ ] The difference between autotrophs and heterotrophs

2. The phrase “is caused by” in the passage is closest in meaning to

[ ] comes from
[ ] is triggered by
[ ] is spurred on
[ ] is created by
3. Earth’s main source of energy is
[ ] oxygen
[ ] glucose
[ ] the sun
[ ] carbon dioxide

4. All of the following are sources of energy EXCEPT

[ ] oil
[ ] glucose
[ ] sun
[ ] rocks

5. Look at the word THEY in the passage.

THEY refers to ----------------------------------------

6. All the following are the characteristics of chlorophyll EXCEPT

[ ] photosynthetic chemical pigments
[ ] most common pigment
[ ] common in animals
[ ] causes the green color in plants

7. Look at the word CAPTURED in the passage.

Which is the word or phrase in the bold text that is closest meaning to
CAPTURED - ----------------------------

8. Which of the following is not true?

[ ] Glucose is produced by carbon fixation
[ ] Carbon dioxide and water are used to produce glucose
[ ] Solar energy, absorbed by chlorophyll, is stored as glucose
[ ] Chlorophyll is used as chemical energy in the form of glucose
9. Photosynthesis produces all the following EXCEPT
[ ] oxygen
[ ] glucose
[ ] chlorophyll
[ ] simple sugars

10. The word REPLENISHES in the passage is closest in meaning to

[ ] provides [ ] restores
[ ] creates [ ] fulfills
Ex.No: 2 ROLE PLAY
Date : 22.11.2022

Situation : Students reunion at college after 10 years

Participants: Lavanya Manohar
Lalitha S.
Kishore Kapoor

ROLE PLAY
Lalitha : Hello! Do you recognize me?

Kishore : Well! I think I do, Asha, isn’t it?

Lalitha : No!

Kishore : Let me guess again, Lavanya?

Lalitha : No way, Lavanya is right behind you, Hey Lavanya, here’s a

dear classmate who cannot tell the difference between the two of us.
Kishore : Hey! Now I know, it’s Lalitha! By the way what are the two of you

doingthese days?
Lavanya: I teach at XYZIT and Lalitha is at ICFAI. What are you up to?

Kishore : I am still with WIPRO - it’s getting to be rather boring these days. Heard
Murali has come all the way from the States to attend this reunion. Let’s
go find him.

Lalitha : Must see Sara too. She promised to come.

Ex.No: 3 Job Application Writing
Date : 30.11.2022 COVER LETTER
30.11.2022
From
M. Preethi,
M.B.A,
Krishnagiri.

To
The General Manager,
Human Resources, Sandvik Asia
Ltd,Mumbai – Pune road,
Pune-411 012.

Dear Sir,

Sub: Applying for the post of HR Manager-Reg.

Ref: Your Advertisement No: A145 in “THE HINDU” Dt. 23.11.2022

With reference to the advertisement cited above inviting applications for the
post of HR Manager, I would like to apply for the same.
With regard to my academic career, I have completed M.B.A.in P.S.V. College of
Engineering and Technology, Krishnagiri and a Post Graduate Diploma in Planning
Management IIBM, Newdelhi. Presently I am a Manager (Planning) at Alpha Laval
(India Ltd.,.). I am involved in Planning and controlling multi-disciplinary mechanical
and electrical building construction projects. I also interact with internationalclients and
consultants. I have strong techno-commercial acumen, effective communication skills
and the ability to lead and manage a multi-disciplinary team of engineers.
I want to talk further with you about the position you want to fill. If you want to get
more information about my education, professional background, you may refer to my
attached Resume. You can meet me any day that suits both of us. By the way my mobile
number is
Sincerely,
M.PREETHI

Enclosure: Resume.
RESUME
Ex.No: 4 Presentation Skills
Date : 07.12.2022

My favorite Book

Introduction

Today I am here to do a short presentation on my favourite book “God of

Small things” written by Arundhati Roy. First I’ll talk about the
author of the book, her background and so on.Next I’ll provide a brief
synopsis of the story. Finally, I’ll bring out the finer points in the book, which
has made it a world-class novel and worthy of the Booker prize.

The author and the book

Firstly, talking about the author, Arundhati Roy hails from Kerala and is the
daughter of Mary Roy, who is well known as the educator who was responsible for a
landmark judgement in a case for daughter’s rights to ancestral property. “God of Small
things” is the first and only novel written by Arundhati Roy. Secondly, coming to the
story- the story of “God of Small things” revolves around a pair of twins, Rahel and Estha
,the children of the divorced Ammu and their experiences in their native state which is at
that point of time strife-ridden — communist fervour holding sway over the working
class which turns antagonistic towards the aristocratic class to which the twins and
their mother belong. The twins and their mother find themselves embroiled in all kinds
of difficult situations where they manage to ld on together until Ammu is discovered
lifeless in a hotel room.
The struggle has ended for the poor woman and the twins rediscover their closeness for
each other.
Thirdly, the book has won hands down in the competition for the Booker, beating even
the native writers and the reason could probably lie in the fact that the story probes
 relationships and politics in a relatively unknown, sleepy, small town of Kottayam. The
manner in which the writer uses English language with her quaint usages and phrases
reveals her innovative skills and ability to bring out the Indian ambience in a powerful
manner.

Conclusion

It is one of the finest novels written by an Indian. It is a must read book as it

combines all elements of plot, characterization and wonderful use of language into a
complete and wholesome piece of literature.

INDIVIDUAL PRESENTATION

Topics for my presentation is…

➢ Business plan
➢ Pitch Deck
➢ Diversity
➢ Business organization and the processes
➢ Customer relations
Ex.No: 5 GROUP DISCUSSIONS

Date : 15.12.2022

Do’s of participating in a GD;

• Listen to the subject carefully

• Put down your thoughts on a paper
• Initiate the discussion if you know the subject well
• Listen to others if you don’t know the subject
• Support you point with some facts and figures
• Make short contribution of 25-30 seconds 3-4 times
• Give others a chance to speak
• Speak politely and pleasantly. Respect contribution from other members.
• Disagree politely and agree with what is right.
• Summarize the discussion if the group has not reached a conclusion.

Don’ts of participating in a Group Discussion;

• Initiate the discussion if you do not have sufficient knowledge about the given topic.
• Over speak, intervene and snatch other’s chance to speak.
• Argue and shout during the GD
• Look at the evaluators or a particular group member
• Talk irrelevant things and distract the discussion
• Pose negative body gestures like touching the nose, leaning back on the chair
• Knocking the table with a pen etc. Mention erratic statistics.
• Display low self confidence with shaky voice and trembling hands.

Sample:1
CRICKET HAS SPOILED THE STREAMS OF INDIAN SPORTS

Number of participants: 7

Aravindhan Started:

Good Morning everyone, it is my pleasure to be seated with you all for thisexciting discussion. Let's
fully participate in this and try to come up with a concrete end remark.
I think, it is not justified to think cricket as a national obsession. It is the one gamethrough which we
Indians are able to hold our heads high. We won two world cups and have been on top in tests for two
odd years. Whatever it has brought is quite appreciable. In other sports as well, like Abhinavbindra
winning gold medal in Olympics, Indian hockey team winning 8 gold medals in past, etc are also
highly appreciated. But it is also a fact that it happened when TV's and internet are on full bloom. But,
in 1983, when India won the world cup, the TV's were just becoming popular. Still, cricket fever was
high on everyone's head. That made it more popular than any other sport. Every Indian wants to play
cricket in streets. Itis in Indian blood and no media is required for cricket. Cricket is, and will be the
most popular sport in India although I hope other sports also will do well.

Arun kumar said:

Hello everyone, I do agree with my friend here.

Even I don't think that cricket have hurt any other sports. If cricket is more interesting, full of
excitement, inculcating a nation patriotism feeling, then it is not the "SPORT'S" fault. I think it is just
because cricket has a very interesting formatand that is why it has become so popular and loved by all.
It is followed as a religion and the cricketers are worshiped as God in our country. But also the fame
that cricket has given to India, cannot be ignored. As far as other sports areconcerned, they have not
lost their importance. Whether it is tennis, badminton orhockey they are still very popular. But yes, it
is a fact that cricket is more popular and followed by more people.

Ashish said:

Good Morning friends,

I don't think cricket as a national obsession is a deterrent to other sports. Cricket has got popularity
because of the legends cricket has given to us like sunilgavaskar, kapildev, sachintendulkar, etc. Just
because of the achievement that these peoples have made in the game of cricket, it is appreciated so
much inIndia. Recently, if we take an example, when Rajyawardhan Singh Rathore won silver in
Olympics, just after that we won lots of medals in shooting. So, if we want others game to be equally
appreciated, then we need some great legendsin other games too. And I believe that if other sports will
also produce great players then definitely they will get as much appreciation as cricket in this country.

Bargav said:

Well, I personally feel that obsession with cricket is a detriment to other sports. Itis all because of the
way it is promoted. It is just like in the case of a movie, if a movie is hyped about, all of us go to
watch it. But on the same time some epic movie just gets neglected because of poor advertisement.
Also, it is not the casethat there is less talent in other sports. If other sports are unable to match up to
the expectations, it is only because of improper training due to lack of finances.

Barani dharan said:

Well friends, although I like and support cricket a lot, I fell that, unintentionally only but cricket has
come to a point from where it has become detrimental to other sports. You can see among yourself
only, that how many of us watches other sports played by Indian sportsmen. Of course, a handful!
Why is it so? Onedefinite reason could be the hype that cricket gets through the media. People notonly
watch the match with shear attention but also the pre and post-match shows. Other main reason is the
investment of money either by the Government and/or, now as we can see, by the business individuals
which lures young mindsto have a great profession in cricket. Lastly, I would say that the Government
should definitely see to this and take necessary measures to allow other sports perpetuate.

Baskar Concluded:

Now, if we conclude our discussion I would like to highlight the main points thatwere discussed.

Topic for my Group Discussion is…

1. Business sectore
2. Indian Economy
3. Does India need uniform civil code?
4. Women empowerment
5. Current affairs on consolidation in banking sector.
Ex.No: 6 Interview Skills
Date : 22.12.2022

Mock Interview

Interviewer: Good Morning! Please take your seat.

Candidate : Good Morning Sir!
Interviewer What is your Name?
Candidate : I am M. Preethi.
Interviewer : Tell me something about yourself.
Candidate : Well, Sir, I have completed by under graduation in Computer Science and Engineering
from PSVCET. I have done my internship at GE, Hyderabad. I have also undergone
courses on java and C++ from NIIT, Chennai.
Interviewer : Seems to me that your qualifications are perfect for the job here; the first posting may
be at Kolkata, however, so are you willing to relocate?
Candidate : Relocating would not be a problem. Sir.
Interviewer : What are the strategies you will employ to ensure teamworkfor projects?
Candidate : Sir, I am having experience in coordination events and projects during my college
days. I will take the trouble of establishing good interpersonal relationships with every
individual in the team. I will see that each one is part of the decisions that are taken and
I believe that once a person is made to feel important and responsible for the end
product of the team, he will definitely put in his best.
Interviewer : Thank you that will be all!
Candidate : Thank You, Sir!
 INTRODUCE YOURSELF

GOALS:

Stand up.
Introduce yourself to a large Group of people.
Talk about your currentJob.
Talk about your background.
Talk a Little more about your personal life.
Memorize your introduction.
Make Eye contact with everyone in the room.
Be energetic.
Speak clearly.
Speak loudly.
Speak without hesitation.
Smile :)

BENEFITS:
People are more likely to speak with you and work effectively with you if they have a
basic understanding of who you are and what your abilities are. People become
accustomed to your accent. You will probably feel more comfortable participating in-
group Discussions if you have already given a short introductory speech.
 SELF INRODUCTION

First of all, Thank you for giving me this opportunity to introduce myself.
My name is M.PREETHI.
I am from Krishnagiri.
I did my under graduation in Sri Krishna Arts and Science College, Coimbatore.
I did my post graduation in P.S.V. college of Engineering and
Technology,Krishnagiri.
My strengths are I am a quick learner, Self- motivated and Hard – working.
My short-term goal is to get a job in a reputed company like yours where I can
prove my skills and improve my knowledge.
My long-term goal is to be in a respectable position where I work.
My hobbies are playing games, drawing , listening to music.
I have onle younger brother and one younger sister.

WELCOME!
 NONVERBAL COMMUNICATION

Nonverbal communication sends cues to others using actions rather than words. People
can express happiness, engagement, concern, gratitude and confidence by responding
nonverbally. This can include communication using hand gestures, eye contact, body
language, appearance, facial expressions and tone of voice.

NON VERBAL COMMUNICATION IN WORKPLACE

1. Proper eye contact

Coworkers will often feel valued and appreciated if they know they’re being heard. You
can help them feel this way by making eye contact while they’re speaking. Keeping your
eyes on the person rather than on your computer, paperwork or cell phone lets them
know you’re listening to their input.

2. Positive tone of voice

Though the act of speaking is a part of verbal communication, how you speak can be
considered nonverbal communication. Whether you are communicating in person or
participating in a video conference call, always be aware of your tone of voice so it
reflects your intended message. Maintaining a positive tone while talking with a
coworker or supervisor can affect the energy of your whole conversation.

3. Personal appearance
The way you present yourself can create an impact greater than words might say. Your
workplace appearance such as looking neat and prepared—even if you are in the comfort
of your own home office—or keeping a tidy workstation can convey your self-
confidence and make a positive impression on coworkers.
4. Good posture
The way you stand or sit at work can often display your attitude or attentiveness toward
certain situations. Sitting or standing up straight can show you’re engaged in the
conversation while also portraying a confident appearance during an interview.

5. Appropriate touch
Communicating through touch has evolved from the pre-COVID workplace. Even
without social-distancing protocols, people have always varied in their comfort levels
with touch. Developing your cultural intelligence can be a useful, rapport-building skill
in the workplace.

6. Facial expressions
As people communicate with you, they often anticipate a nonverbal response by
watching your facial expressions. Keep in mind that even during a virtual interview, your
face can communicate what you’re feeling or thinking without using any words. Smiling,
nodding and using your eyebrows can indicate a positive reaction when having a
conversation.
7. Personal space
During one-on-one conversations, you may move closer to the person you're speaking
with. This shows that you’re interested in having a conversation and want to hear them
clearly. Try to make sure you’re allowing enough space to maintain a comfortable
environment for both of you.
8. Hand gestures
The way you gesture or position your hands during conversations can convey how you’re
feeling. If you move your hands to build expression throughout stories, people can
become more engaged in what you’re saying. Hand gestures can also express friendliness
or appreciation.
9. Body language
Your overall body language can showcase your feelings during a meeting or while
carrying on a conversation. Keeping your arms relaxed at your sides expresses openness
and a willingness to listen, but crossing your arms might indicate that you’re closed off.
You can also express politeness and undistracted attention by leaning forward in your
seat.
 INTERPERSONAL COMMUNICATION

Interpersonal communication research addresses at least six categories of inquiry:

1) how humans adjust and adapt their verbal communication and nonverbal
communication during face-to-face communication;

2) how messages are produced;

3) how uncertainty influences behavior and information-management strategies;

4) deceptive communication;

5) relational dialectics; and

6) social interactions that are mediated by technology.

Interpersonal communication is often defined as communication that takes place

between people who are interdependent and have some knowledge of each other: for
example, communication between a son and his father, an employer and an employee,
two sisters, a teacher and a student, two lovers, two friends, and so on.

PHONE CALLS
MEETINGS
PRESENTATIONS
EMAILS
TEXTING

THANKING YOU