1.

People’s Law Enforcement Board (PLEB), Citizen’s Complaint

The PLEB has the power to hear and decide citizen’s complaints formally filed or
referred against any uniformed member of the PNP pursuant to Section 2, Rule 11 of
the Memorandum Circular No. 2016-002 re: Revised Rules of Procedure Before the
Administrative Disciplinary Authorities and the Internal Affairs Service of the
Philippine National Police.

Office or Division: PEOPLE’S LAW ENFORCEMENT BOARD

Classification: Highly Technical
Type of G2C – Government to Citizen, G2G – Government to Government,
Transaction: and G2B – Government to Business Entity
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original Sworn Statement/Notarized Prepared by the Complainant himself or with the
Complaint Affidavit accompanied by a assistance of a public lawyer or private counsel.
Certificate of Non-Forum shopping, If the complaint is verbally made, an authorized
Affidavits of Witnesses, and documentary officer of this office may assist the complainant in
evidence, if any. [Submit in seven (7) preparing his/her complaint-affidavit and other
copies/sets] documents in support thereof.
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Sign in the Client 1. Give the Log None 1 minute Administrative Aide
Log Book in the office Book to the client or Process Server
lobby
2. The complainant 2. Interview the None 30 minutes to Chief Administrative
will narrate his/her complainant and 1 hour. Officer, Board
complaint and put it in explain whether Secretary, and/or
writing afterwards. his/her case can Senior
proceed. The Administrative
administrative Assistant
procedures will
also be explained
to the complainant
3. Submit seven (7) 3. Receive the None 15 minutes Senior
sets of the required required Administrative
documents to documents and Assistant
receiving area check for
*Make sure to wait for completeness
the received copy of
the submitted 3.1 Give the
documents “receiving copy” of
the documents to
the complainant/s
and inform
him/her that we
will review his/her
complaint and will
notify him/her
through his/her
contact
information for the
proper disposition
of the complaint.

3.2 If the
complaint has
probable cause,
the Board
Secretary will
prepare a formal
charge and the
case will submit
for raffling.
4. Raffle of Case/s None 5 minutes Senior
Administrative
Assistant
5. Docket the None 3 minutes Administrative
complaint and turn Assistant
it over to the
assigned Encoder
4. Complainant may 6. The Board will None 2 hours Members of the
file a Motion for conduct Board where the
PREVENTIVE deliberation case was raffled
SUSPENSION (Not regarding the
exceeding 90 days) motion.
7. Issue None 15 minutes Senior
Summons to the Administrative
respondent/s Assistant
5. Filing of Counter- 8. Receive None 15 minutes Senior
Affidavit/Answer Counter- Administrative
(Respondent/s of the Affidavit/Answer Assistant
Case) and check for
*Make sure to wait for completeness.
the “receiving copy”
of the submitted
documents
[The Respondent/s
may file their Answer
seven (7) working
days from receipt of
the summons.
Respondent/s must
furnish the
Complainant/s
through personal
service, registered
mail, or private
courier before filing.]
9. Turn over to the None 15 minutes Process Server
assigned Encoder
for the issuance of
Notice for
Clarificatory
Hearing
10. Delivery of None Assigned Process Server or
Notice for process Driver
Clarificatory server must
Hearing serve the
notices within
twenty four
(24) hours
from receipt
of the
documents
6. Attendance of both 12. Pre-hearing None At least (2) Members of the
parties is required. conference hours. Board where the
They may be assisted [Within fifteen (15) case was raffled,
by their respective days from receipt *Multiple Board Secretary,
counsel and bring of the Counter- hearing days Senior
their witnesses, if Affidavit/Answer may be Administrative
available. the Board calendared Assistant
*PNP member must Members shall as necessary. (Stenographer), and
be in complete conduct the pre- Process Server
uniform hearing
conference for the
purpose of: (a)
defining and
simplifying the
issues of the
case; (b) entering
 into admissions
and/or stipulation
of facts; (c)
marking of
exhibits after
proper
identification by
the
parties/signatories
; and (d) threshing
out other matters
relevant to the
case]

7. Submission of 13. Receive the None 15 minutes Senior

Position Papers of Position Papers Administrative
both parties [Fifteen and check for Assistant or Process
(15) days from completeness Server
termination of the pre- [The Board may
hearing conference] conduct
clarificatory
hearing within five
(5) days from
receipt of the
position paper of
the parties after
the expiration of
the period to file
the same]

14. Submit the None Sixty (60) Members of the

case for days from the Board where the
Resolution time the case case was raffled
was filed

14.1. Issuance of
Decision
15. Delivery of None Assigned Process Server
Decision process
server must
serve the
notices within
twenty four
(24) hours
from receipt
 of the
documents
8. Filing of Motion for 16. Receive the None 15 minutes Senior
Reconsideration required Administrative
[The Party adversely documents and Assistant or Process
affected by the check for Server
decision may file a completeness
motion for
reconsideration within
ten (10) days from
receipt of a copy of
the decision]
9. Filing of Notice of 17. Receive the None 15 minutes Senior
Appeal required Administrative
[NAPOLCOM RAB documents and Assistant or Process
(Regional Appellate check for Server
Board) Appeals from completeness
the decision of the
PLEB shall be taken
by the party adversely
affected by filing a
NOTICE OF
APPEAL. Copy
furnish the other
party, within ten (10)
days from receipt of a
copy of the decision]

2. People’s Law Enforcement Board (PLEB) Clearance

The PLEB Clearance or Certification is issued to any Philippine National Police (PNP)
member indicating the pendency or non-pendency of an administrative case against
PNP Member.

Office or Division: PEOPLE’S LAW ENFORCEMENT BOARD

Classification: Simple
Type of G2G – Government to Government
Transaction:
Who may avail: PNP members
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Must be in complete PNP Uniform PNP Regional Office
2. One (1) photocopy of PNP I.D.
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Sign in the Client 1. Give the Log None 1 minute Process Server or
Log Book in the Book to the client Driver
Office lobby
2. Submit the 2. Receive the 5 minutes Administrative Aide,
required document required Process Server, or
and fill-out the document and Driver
Application Form and check for
the Order of Payment completeness
*Make sure to ask for
Certified True Copy if 2.1 Issue the
needed Order of Payment
if the required
document is given

2.2 Start
processing the
request
3. Pay the required 3. Accept the PHP 15 minutes City Treasurer’s
fees at the City payment based on 50/Cleran Office
Treasurer’s Office by the Order of ce or
showing the Order of Payment Certificati
Payment. *Make sure on and
to secure Official 3.1 Issuance of PHP
Receipt, it will be the Official 10/page
issued upon payment Receipt of
Certified
True Copy
Return to the PLEB 4. Check the 15 minutes Administrative Aide,
Office for the Official Receipt Process Server, or
processing and releas Driver
of Clearance or 4.1 Issue the
Certification Certificate or
Clearance to the
PNP member