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    Syllabus

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    This document provides a 3-credit course syllabus for "Professional Communication" aimed at developing students' business and professional communication skills. The course objectives are to explain the nature of communication in organizations, necessary communication skills, the role of verbal and nonverbal communication, and drafting effective business documents. The syllabus outlines 3 units covering basics of communication, personal skills like listening and networking, and business writing including memos, letters, and resumes. Evaluation is based on exams and projects. The textbook and additional readings are also listed.

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    Syllabus

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    dhruvdad709
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    This document provides a 3-credit course syllabus for "Professional Communication" aimed at developing students' business and professional communication skills. The course objectives are to explain the nature of communication in organizations, necessary communication skills, the role of verbal and nonverbal communication, and drafting effective business documents. The syllabus outlines 3 units covering basics of communication, personal skills like listening and networking, and business writing including memos, letters, and resumes. Evaluation is based on exams and projects. The textbook and additional readings are also listed.

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    FYBCOM syllabus

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    This document provides a 3-credit course syllabus for "Professional Communication" aimed at developing students' business and professional communication skills. The course objectives are to explain the nature of communication in organizations, necessary communication skills, the role of verbal and nonverbal communication, and drafting effective business documents. The syllabus outlines 3 units covering basics of communication, personal skills like listening and networking, and business writing including memos, letters, and resumes. Evaluation is based on exams and projects. The textbook and additional readings are also listed.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    24 views5 pages

    Syllabus

    Uploaded by

    dhruvdad709
    This document provides a 3-credit course syllabus for "Professional Communication" aimed at developing students' business and professional communication skills. The course objectives are to explain the nature of communication in organizations, necessary communication skills, the role of verbal and nonverbal communication, and drafting effective business documents. The syllabus outlines 3 units covering basics of communication, personal skills like listening and networking, and business writing including memos, letters, and resumes. Evaluation is based on exams and projects. The textbook and additional readings are also listed.

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    Professional Communication

    Ability Enhancement Course

    B Com (Regular) Course Code:


    Course Name: Professional Communication 19UBCOMI05
    Total Lectures per week (1 lecture = 60 minutes) 02
    Credits 02
    Hours Marks
    Evaluation System
    Theory Examination 45 Min. 25
    Practical /Project Evaluation ------ 25

    Course Objectives:

    1. To explain the basic nature of communication in and beyond organizations


    2. To explain the communication skills necessary for developing and maintaining professional
    relationships, including listening, networking, and conflict management
    3. To discuss the role of verbal and nonverbal communication in professional contexts
    4. To draft effective memos, letters and resumes

    Board of Studies of Communication Page 1


    Sr. no. Modules/Units In-Class Activities Case Studies, Career Lec.
    Tips/Self-assessment
    Unit I Basics of Business and Professional 10
    Communication
    Chap. 1 Communicating at Work Invitation to insight and Case Study:
    The Nature of Communication: Skill building exercises
    Communication Principles, Basics of (See Pg 28-29 of the text- ‘Derogatory E-mails Lead
    book) to Firings’ (pg 9)
    the Communication model,
    Communication Channels

    Communicating in and beyond Career Tip:


    Chap.2 Organizations: Formal
    ‘Getting recognized by
    Communication Networks, Informal
    your bosses’
    Communication Networks, Personal
    Networking

    Unit II Personal Skills 10

    Chap.1 Listening at Work Case Study:


    The importance of Listening,
    Invitation to insight and Careless Listening leads to
    Assumptions about Listening Ridicule
    Skill building exercises
    Barriers to Listening (See Pg 74-75 of the text-
    Listening Styles: Relational Listening, book) Self-Assessment: What’s
    Analytical Listening, Task-Oriented your Listening Style?
    Listening more effectively

    Chap.2 Verbal and Non-verbal Messages Invitation to insight and Case Study:
    Verbal Messages: Clarity and Skill building exercises Misunderstanding leads
    Ambiguity, Inflammatory language, (See Pg 104-105 of the to Airline catastrophe (pg
    Language and Identity management text-book) 80)
    Non-verbal Communication
    Characteristics of Nonverbal Self-Assessment: Check
    Communication, Types of Non-verbal your Non-verbal
    Communication, Improving Non- Immediacy (pg 102)
    verbal effectiveness

    Board of Studies of Communication Page 2


    Chap. 3 Interpersonal Strategies and Skills Case Study: The Cost of
    Invitation to insight and Incivility (pg 121)
    Interpersonal Skills and Success:
    Skill building exercises
    Building Positive Relationships,
    (See Pg 136-137 of the Career Tip: The Art of
    Affirming Dignity; Sharing
    Feedback: Giving Praise, Raising text-book) Apologising (pg 119)
    Difficult Issues; Dealing with
    Difficult People and Situation: Self-Assessment: What is
    Incivility, Bullying Managing your Conflict Management
    Conflict: What are conflicts about?,
    Style (pg 130)
    Approach to Conflict, Handling
    Conflicts Constructively
    Unit III Business Writing 10

    Chap. 1 Writing at Workplace:


    Sample Memo and Letters
    Writing Well: Adapt to your See Appendix III P. 403 (p. 406-408)
    audience, Organize Carefully, Be of the textbook
    accurate clear and professional

    Routine Business messages: Email


    messages and memos, Letters
    (Sample: Cover Letters, Letters of
    complaint and adjustment)
    Chap. 2 Writing for Employment: Resume Sample Resume (p. 413 -
    Fundamentals, Resume Elements, 414)
    Types of Resumes

    Board of Studies of Communication Page 3


    Course Outcomes:

    Upon completion of the course students should be able to…

    CO Course Outcomes Bloom’s taxonomy PSO


    CO1 explain the basic nature of communication in Remembering and
    and beyond communication Understanding

    CO 2 explain the communication skills necessary for Remembering and


    developing and maintaining professional Understanding
    CO 3 discuss the role of verbal and nonverbal Remembering and
    communication in professional contexts Understanding PSO 6
    CO 5 write effective memos, letters and resumes Applying

    Textbook:

    Adler, R. B., Elmhorst, J. M., & Lucas, K. (2013). Communicating at work: Strategies for
    success in business and the professions (11th ed.). New York, NY: McGraw Hill.

    Suggested Additional Reading:

    1. Business Communication Today by Courtland L. Bovee, John V. Thill, Barbara E.


    Schatzman, Hardcover: 730 pages, Publisher: Prentice Hall

    2. Excellence In Business Communication (6th Edition) by John Thill, Courtland L. Bovee,


    Paperback: 656 pages, Publisher: Prentice Hall

    3. Business Communication: Building Critical Skills by Kitty O. Locker, Stephen Kyo


    Kaczmarek, Hardcover: 637 pages, Publisher: Irwin/McGraw-Hill

    4. Business Communication for Managers : An Advanced Approach by John M. Penrose,


    Robert W. Rasberry, Robert J. Myers, Hardcover: 480 pages, Publisher: South-Western
    College

    5. Communicating for Managerial Effectiveness by Phillip G. Clampitt, Paperback: 304


    pages, Publisher: SAGE Publications

    Board of Studies of Communication Page 4


    Attribution Statement:

    The syllabus is based on the syllabus prepared for the First-year undergraduates by Dr. Kelly G.
    Odenweller, Iowa State University titled Professional Communication. This syllabus is in the
    recommended syllabi list of National Communication Association (NCA).

    The tutorials follow Computer Assisted Language Learnings (CALL). The software, exercises
    and reading material is adopted from Self-Paced Tutorials, University of New England.

    ***

    Board of Studies of Communication Page 5

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