DOH Citizen's Charter - Central Office 2023

Cover
Mandate:
The Department of Health (DOH) is mandated to be the over-all technical
authority on health. The major mandate of DOH is to provide national policy
direction and develop national plans, technical standards and guidelines on
health. It is also a regulator of all health services and products; and provider of
special or tertiary health care services and of technical assistance to other
health providers especially to Local Government Units (LGU). With other health
providers and stakeholders, the DOH shall pursue and assure the following:
● Promotion of the health and well-being for every Filipino;
● Prevention and control of diseases among population at risk;
● Protection of individuals, families and communities exposed to health
hazards & risks; and
● Treatment, management and rehabilitation of individuals affected by
diseases and disability.
The 1987 Constitution, Article II, Section 15 declares that “The State shall
protect and promote the right to health of the people and instill health
consciousness among them. Also, Articles XIII, on Social Justice and Human
Rights on Health, declares that it is the responsibility of the State to “adopt an
integrated and comprehensive approach to health development which shall
endeavor to make essential goods, health and other social services available to
all the people at affordable cost. There shall be priority for the needs of the
under-privileged, sick, elderly, disabled, women, and children. The State shall
endeavor to provide free medical care to paupers” (Section12); “establish and
maintain an effective food and drug regulatory system and undertake
appropriate health, manpower development, and research, responsive to the
country’s health needs and problems” (Section 12); and “establish a special
agency for disabled person for their rehabilitation, self-development, and self-
reliance, and their integration into the mainstream of society” (Section 13).
Other statutes depicting the legal mandate of the Department of Health are:
Executive Order 102, “Redirecting the Functions and Operations of the
Department of Health,” issued by the Office of the President on May 24, 1999;
Republic Act 7160, or the Local Government Code; and Executive Order 272,
Executive Order 292, Administrative Code of 1087, Section 2, Chapter 1, Title
IX). 2 Based on Executive Order 102, issued by the Office of the President in
May 24,1999, the DOH is responsible for and serve as the:
● Lead agency in articulating national objectives for health, to guide the
development of local health systems, programs and services;
● Direct service provider for specific programs that affect large segments of
the population, tuberculosis, malaria, schistosomiasis, HIV-AIDS and other
emerging infections and micronutrient deficiencies;
● Lead agency in health emergency response services, including referral
and networking systems for trauma, injuries and catastrophic events;
● Technical authority in disease control and prevention;
● Lead agency in ensuring equity, access and quality of health care services
through policy formulation, standards development and regulations;
● Technical oversight agency in charge of monitoring and evaluating the
implementation of health programs, projects research, training and
services;
● Administrator of selected health facilities at sub-national levels that act as
referral centers for local health systems i.e., tertiary and special hospitals,
reference laboratories, training centers, centers for health promotion,
center for disease control, and prevention, regulatory offices among
others;
● Innovator of new strategies for responding to emerging needs;
● Advocate for health promotion and healthy life styles for the general
population;
● Capacity-builder of LGUs, the private sector, non-governmental
organizations, peoples’ organizations, national government agencies in
implementing health programs, services, through technical collaborations,
logistical support, provision of grants and allocation and other partnership
mechanism;
● Lead agency health and medical research;
● Facilitator of the development of health industrial complex in partnership
with the private sector to ensure self-sufficiency in the production of
biologicals, vaccines and drugs and medicines;
● Lead agency in health emergency preparedness and response;
● Protector of standards of excellence in the training and education of health
care providers at all levels of the health care system;
● Implementer of the National Health Insurance Law; providing
administrative and technical leadership in health care financing; and
● Expressing national objectives for health to lead the progress of local
health systems, programs and services.
Essentially, the DOH has three specific roles in the health sector: leadership in
health, enabler and capacity builder and administrator of specific services
namely, national and sub-national health facilities and hospitals serving as
referral centers, direct services for emergent health concerns requiring
complicated technologies and assessed as critical for public welfare and health
emergency response services, referral and networking systems for trauma,
injuries, catastrophic events, epidemics and other widespread public danger. To
accomplish its mandate and roles the Department has the following power and
functions based on Executive Order 102:
● Formulate national policies and standards for health;
● Prevent and control leading causes of death and disability;
● Develop disease surveillance and health information systems;
● Maintain national health facilities and hospitals with modern and advanced
capabilities to support local services;
● Promote health and well-being through public information and to provide
the public with timely and relevant on health risks and hazards;
● Develop and implement strategies to achieve appropriate expenditure
patterns in health as recommended by international agencies;
● Develop sub-national centers and facilities for health promotion, disease
control and prevention, standards, regulations and technical assistance;
● Promote and maintain international linkages for technical collaboration;
● Create the environment for the development of a health industrial complex;
● Assume leadership in health in times of emergencies, calamities, and
disasters and system failures;
● Ensure quality of training and health human resource development at all
levels of the health care system;
● Oversee financing of the health sector and ensure equity and accessibility
to health services; and
● Articulate the national health research agenda and ensure the provision of
sufficient resources and logistics to attain excellence in evidenced-based
intervention for health.
To perform these functions are the various central bureaus and services and
sixteen (16) field offices called Centers for Health Development in every region
including specialty hospitals and regional hospitals and medical centers. It also
has provincial health teams made up of DOH representatives to local health
boards and technical personnel for communicable disease control.
Vision:
Filipinos are among the healthiest people in Southeast Asia by 2022, and Asia
by 2040
Mission:
To lead the country in the development of a productive, resilient, equitable and
people-centered health system
Service Pledge:
We, the officials and employees of the Department of Health pledge and commit
to deliver quality public services as promised in this charter. Specifically, we will:
Serve with integrity. Be prompt and timely. Display procedures, fees and
charges. Provide adequate and accurate information. Be consistent in applying
rules. Provide feedback mechanism. Be polite and courteous. Demonstrate
sensitivity and appropriate behavior and professionalism. Wear proper uniform
and identification. Be available during office hours. Respond to complaints.
Provide a comfortable waiting area. Treat everyone equally.
Contents
Cover ......................................................................................................................................... 1
EXTERNAL SERVICES ............................................................................................................15
Office of the Secretary ............................................................................................................................ 17
1. Inquiries, Requests for the Department of Health addressed to the Secretary of Health ............. 18
2. Invitations and Request for appointment to the Secretary of Health ............................................ 20
Legal Service............................................................................................................................................ 23
3. Contract Clearance and Legal Opinion............................................................................................ 24
4. Legal Assistance (Walk-in) ............................................................................................................... 30
5. Investigation-related Requests ....................................................................................................... 32
6. Legal Assistance (Walk-in) ............................................................................................................... 35
Health Policy And Infrastructure Development Team (HPIDT) – Office of Undersecretary Ronquillo... 38
7. Processing of Incoming and Outgoing Documents ......................................................................... 39
8. Processing of Incoming Documents Received Through E-mail ....................................................... 41
9. Goodwill Message Request ............................................................................................................. 42
10. Hiring Process of Personnel (Job Order) ....................................................................................... 44
11. Request for External Invitations (Walk-in) .................................................................................... 47
12. Request for External Invitation (E-mail) ........................................................................................ 49
13. Processing of Finansial and Medical Assistance for Indigent and Financially Incapacitated
Patients ............................................................................................................................................... 52
Health Policy And Infrastructure Development Team (HPIDT) – Office of Undersecretary David ......... 54
14. External Invitation for Meetings/Events ....................................................................................... 55
15. Handling of Emailed Correspondences for External Invitation for Meetings/Events ................... 57
16. Request for Approval of Policy Issuances ..................................................................................... 59
Health Policy And Infrastructure Development Team (HPIDT) – Office of the Assistant Secretary ....... 61
17. Preparation of Contract for Newly-hired Contract of Service Personnel ..................................... 62
Bureau of International Health Cooperation .......................................................................................... 65
18. Medical Repatriation Assistance for Overseas Filipinos (OFs) ...................................................... 66
19. Approval for Foreign Surgical and Medical Mission (FSMM) Program ......................................... 73
20. Request for Approval on Endorsement of Non-Consigned Foreign Donations to FDA ................ 77
21. Request for Approval on Foreign Donations Consigned to the DOH ............................................ 81
Bureau of Local Health Systems Development ....................................................................................... 87
22. Endorsement of LHSD-Related Data/Document to Clients .......................................................... 88
23. Endorsement of Highly Technical Documents for Review ............................................................ 91
Health Policy Development and Planning Bureau .................................................................................. 94
24. Endorsement of Requested Position Papers on Legislative Measures in the Philippine Congress
............................................................................................................................................................ 95
25. Request for DOH Position Papers on Legislative Measures in the Philippine Congress ............... 97
26. Request for DOH Technical Papers on Legislative Measures in the Philippine Congress ............. 99
27. Response to Inquiries and Requests for External Clients ........................................................... 101
Health Facilities Enhancement Program Management Office.............................................................. 105
28. Request for Health Facilities Enhancement Program (HFEP) Data (Complex) ........................... 106
29. Request for Health Facilities Enhancement Program (HFEP) Data (Highly Technical) ............... 108
30. Request for Review of Architectural Schematic Plans for Projects Less than 30 Million Pesos . 110
31. Request for Review of Architectural Schematic Plans for Projects Above 30 Million Pesos ...... 114
32. Request for Review of DAED Plans and Documents ................................................................... 118
33. Request for Payment on the Progress Billing, Final Billing, and Release of Retention of Health
Facilities Enhancement Program (HFEP) Central Office Funded and Implemented Infrastructure
Projects ............................................................................................................................................. 123
34. Request for the Processing of Advance Payment of Health Facilities Enhancement Program
(HFEP) Funded and HFEP-MO Implemented Infrastructure Projects ............................................... 131
Health Human Resource Development Bureau (HHRDB) ..................................................................... 138
35. Deployment of Interns under the Government Internship Program (GIP) at the DOH-Central
Office ................................................................................................................................................. 139
36. Deployment of On the Job Training (DOH OJT) interns in the DOH-Central Office .................... 142
Health Facility Development Bureau .................................................................................................... 145
37. Provision of Technical Assistance for Phone-Call Clients related to Health Facility Development
.......................................................................................................................................................... 146
38. Request for Technical Assistance on Health Facility Development Related Concerns through E-
mail/Mail ........................................................................................................................................... 149
39. Provision of Technical Assistance for Walk-in Clients Related to Health Facility Development 152
mail/Mail ........................................................................................................................................... 154
mail/Mail ........................................................................................................................................... 157
Knowledge Management and Information Technology Service........................................................... 160
42. Retrieval and Authentication of Administrative Issuances (AIs) Posted in the DOH Administrative
Issuances (AIs) Billboard ................................................................................................................... 161
43. Retrieval and Authentication of Personnel Records (201 file) of Retired, Resigned and Separated
from Service Personnel of the DOH .................................................................................................. 164
44. Retrieval and Authentication of Administrative Issuances ......................................................... 168
45. Processing of Freedom of Information (FOI) Requests Submitted to the Department of Health
(DOH) (Simple) .................................................................................................................................. 171
46. Processing of Freedom of Information (FOI) Requests Submitted to the Department of Health
(DOH) (Highly Technical) ................................................................................................................... 174
47. Procedures on the Response to Health Information and Inquiries from the DOH Call Center .. 177
48. Posting of Administrative Issuances ........................................................................................... 179
49. Processing of Incoming Mails ...................................................................................................... 183
50. Procedure on System Development and Configuration Management ...................................... 185
51. Provision of Technical Assistance (Training/Orientation) Through Service Request Form ........ 191
52. Provision of Technical Assistance (Data Request) Through Service Request Form ................... 197
53. Provision of Technical Assistance (Review and Clearance of Terms of Reference) Through
Service Request Form ....................................................................................................................... 202
54. Processing of Health Facility Geospatial Data Requests Submitted to the Department of Health
(DOH) (Simple) .................................................................................................................................. 206
55. Request to register a DOH licensed health facility in the National Health Facility Registry (NHFR)
by the same facility (Simple) ............................................................................................................. 208
56. Provision of reference/information and bibliographic services ................................................. 210
Management Services Team – Office of the Undersecretary............................................................... 213
57. Processing of Complaints ............................................................................................................ 214
58. Request to Attend to Invitations................................................................................................. 218
Management Services Team – Office of the Assistant Secretary ......................................................... 222
59. Request to Attend to Invitations................................................................................................. 223
60. Processing of Motion for Reconsideration (MR) for Denied COVID-19 Sickness and Death
Compensation Claims ....................................................................................................................... 226
61. Processing of Complaints ............................................................................................................ 232
62. Handling of Concerns (Simple) .................................................................................................... 235
63. Handling of Concerns (Complex)................................................................................................. 240
64. Handling of Concerns (Highly Technical) .................................................................................... 245
65. Request for Technical Assistance ................................................................................................ 251
66. Request for Data on CART related matters for External Clients (Simple) ................................... 254
67. Request for Data on CART related matters for External Clients (Complex)................................ 258
Administrative Services......................................................................................................................... 262
68. Request for Certificate of Remittance with Records in the Document Management and
Archiving System (External) .............................................................................................................. 263
Financial and Management Service ...................................................................................................... 265
69. Request for Payment of Various Expenses (External) ................................................................. 266
Procurement Service............................................................................................................................. 284
70. Sale Of Bidding Documents ......................................................................................................... 285
71. Request For Copies Of Procurement Documents Relative To On-Going Procurement Projects 287
72. Request For Copies Of Procurement Documents Relative To Completed Procurement Projects
.......................................................................................................................................................... 289
73. Refund Of Bid Security And Posted Performance Security ......................................................... 291
Supply Chain Management Service ...................................................................................................... 294
74. Request for Schedule of Delivery (RSD) ...................................................................................... 295
Pharmaceutical Division ........................................................................................................................ 302
75. Electronic Drug Price Monitoring System (EDPMS) Certificate of Compliance .......................... 303
76. Handling of Complaints from Department of Health Regulated Drug Outlets and Drug
Establishments .................................................................................................................................. 304
Malasakit Program Office ..................................................................................................................... 306
77. Request for Medical Assistance to Indigent Patients (MAIP) Program Funds through Transfer of
Funds ................................................................................................................................................. 307
78. Handling of Medical Assistance Request .................................................................................... 315
79. Handling of Concerns (Simple) .................................................................................................... 316
80. Handling of Concerns (Complex)................................................................................................. 320
81. Handling of Concerns (Highly Technical) .................................................................................... 324
82. Hiring of Contract of Service Personnel ...................................................................................... 328
Health Facilities and Services Regulatory Bureau ................................................................................. 332
83. Issuance of Permit to Construct (PTC) ........................................................................................ 333
84. Issuance of Initial License to Operate/Certificate of Accreditation/ Authority to
Operate/Certificate of Registration of a Regulated Health Facility .................................................. 340
85. Issuance of Renewal License to Operate/ Authority to Operate/ Certificate of
Accreditation/Certificate of Registration of a Regulated Health Facility.......................................... 361
86. Issuance of Permit for Remote Collection of a Regulated Health Facility .................................. 378
87. Authentication of Pre-Employment Medical Examination Certificate (PEME) ........................... 382
88. Issuance of Certification as Registered Health Facility ............................................................... 384
89. Issuance of Endorsement Letter to Securities and Exchange Commission (SEC) ....................... 386
90. Issuance of Certificate of Recognition for Laboratory Dialysis Water Analysis .......................... 388
91. Filing of Complaint ...................................................................................................................... 391
92. Issuance of Certificate of Registration for Massage Therapist ................................................... 393
Public Health Services Team – Office of the Undersecretary ............................................................... 399
93. Handling of General Correspondence adressed to PHST-Office of the Undersecretary ............ 400
94. Handling of Correspondence adressed to PHST-Office of the Undersecretary via Email........... 403
Public Health Services Team – Office of the Assistant Secretary ......................................................... 405
95. Handling of requests for data and information, interview, message recording, and event
participation (walk-in and online) ..................................................................................................... 406
Disease Prevention Control Bureau ...................................................................................................... 410
96. Request for Data and Information Related to Public Health Program ....................................... 411
Epidemiology Bureau ............................................................................................................................ 414
97. Provision on the release of Confirmatory Result Requests among People Living with HIV (PLHIV)
Walk-in clients ................................................................................................................................... 415
98. Provision of Technical Assistance for User Account Activation Requests for Information Systems
(CDRS, Online PIDSR-IS, AEFI-IS, TKC, SEIR)....................................................................................... 417
99. Provision of Technical Assistance for User Account Deactivation Requests for Information
Systems (CDRS, Online PIDSR-IS, AEFI-IS, TKC, SEIR) ........................................................................ 419
100. Provision of Technical Assistance for User Account Recovery (Password Reset) for Information
101. Provision of Technical Assistance for User Level Change/Account Role Update for Information
102. Requests for Surveillance System Raw Data (users, line lists, etc.) .......................................... 425
103. Information Security Incident Report Processing and Investigation ........................................ 427
104. Provision of Technical Assistance - Resource Person/Speaker ................................................ 429
105. Provision of Aggregate Epidemiology and Surveillance Data Covering Less than or Equal to One
Year or One Notifiable Disease ........................................................................................................ 431
106. Provision of Aggregate Epidemiology and Surveillance Data Covering More than One Year or
More than One Notifiable Disease.................................................................................................... 434
107. Provision of Epidemiology and Surveillance Data Classified as Sensitive Personal Information
.......................................................................................................................................................... 437
108. Provision of Field Epidemiology Training Program (FETP) Application Requirements ............. 441
109. Provision of Accepting and Pre-screening the Field Epidemiology Training Program Application
Requirements .................................................................................................................................... 443
110. Provision of Feedback/Screening Result to Field Epidemiology Training Program (FETP)
Applicants.......................................................................................................................................... 445
111. Loaning of Library Resources .................................................................................................... 447
112. Returning of Loaned/ Borrowed Library Resources.................................................................. 448
113. Library Services (Research) ....................................................................................................... 449
114. Provision of Field Management Training Program (FMTP) Application Documents ............... 450
115. Provision of Aggregate Epidemiologic Data on Burden of Disease estimates, non-notifiable
diseases, non-FHSIS........................................................................................................................... 453
Health Promotion Bureau ..................................................................................................................... 455
116. Request for Issuance Health Impact Clearance Certificate and Certificate of Exemption for
Development Projects....................................................................................................................... 456
Field Implementation and Coordination Team – North Luzon Office of the Undersecretary .............. 463
117. Response to Inquiries and Requests ......................................................................................... 464
118. Response to Inquiries and Requests (E-mail)............................................................................ 466
119. Request for Meeting, Courtesy Visit, Speaking Engagement, Message of Support (Virtual or
Face to Face) ..................................................................................................................................... 469
120. Request for Medicine or Other Health- Related Commodities ................................................ 472
Field Implementation and Coordination Team – NCR and Southern Luzon ......................................... 474
121. Handling of Concerns related to Public Health Program Implementation ............................... 475
122. Handling of Concerns related to Public Health Program Implementation ............................... 478
Field Implementation and Coordination Team – Visayas ..................................................................... 482
123. Response to Inquiries and Request (Walk In) ........................................................................... 483
124. Response to Inquiries and Request (E-mail) ............................................................................. 485
125. Request for internal Invitation (Walk In) .................................................................................. 487
126. Request for internal Invitation (E-mail) .................................................................................... 490
127. Goodwill Message Request ....................................................................................................... 493
128. Endorsement of Processing of Complaints ............................................................................... 495
Field Implementation and Coordination Team – Mindanao ................................................................ 497
129. Response to Inquiries and Requests ......................................................................................... 498
130. Response to Inquiries and Requests (E-mail)............................................................................ 500
131. External Invitation (Walk-In) ..................................................................................................... 501
132. External Invitation (E-mail) ....................................................................................................... 503
133. Goodwill Message Request ....................................................................................................... 506
134. External Invitation ..................................................................................................................... 508
135. Medicine and Equipment Request ............................................................................................ 510
Health Emergency and Management Bureau....................................................................................... 512
136. Handling of Inquiries (telephone calls only) ............................................................................. 513
INTERNAL SERVICES ...........................................................................................................514
137. Request for the use of OSEC Conference Room ....................................................................... 516
Legal Service.......................................................................................................................................... 517
138. Request for Certificate of No Pending Administrative Case ..................................................... 518
139. Legal Assistance (Walk-in)......................................................................................................... 520
Internal Audit Service............................................................................................................................ 521
140. Handling of Special Assignment Related Request and Referral................................................ 522
Communications Office......................................................................................................................... 524
141. Request for Development of IEC Materials .............................................................................. 525
142. Request for Development of IEC Materials - Communication Plan (Annex A) ......................... 527
143. Request for Development of IEC Materials - Creative and Brand Identity Development (Annex
B) ....................................................................................................................................................... 529
144. Request for Development of IEC Materials - Print, Duplication, And Cutting (Annex C).......... 532
145. Request for Development of IEC Materials - Branding Clearance and Distribution (Annex D)534
Health Policy And Infrastructure Development Team (HPIDT) – Office of Undersecretary Ronquillo. 538
146. Processing on the Approval of Leave Application..................................................................... 539
147. Request for Approval of Attendance to International Engagements (For Official Business) ... 541
148. Request for Internal Invitation ................................................................................................. 543
149. Request on the Technical Review of Documents...................................................................... 545
Health Policy Development and Planning Bureau ................................................................................ 547
150. Request for Clearance of Terms of Reference for Consulting Services on Policy and Health
Financing Studies, Survey and Researches, Monitoring and Evaluation, Health Research and Surveys
and Strategic Planning ...................................................................................................................... 548
151. Response to Inquiries and Requests for Internal Clients .......................................................... 552
152. Request for Policy Review and Approval .................................................................................. 556
Health Facilities Enhancement Program Management Office.............................................................. 559
153. Request for Modification of HFEP Funded for the Infrastructure, Medical Equipment, and/or
Infrastructure .................................................................................................................................... 560
154. Request for Clearance on the Use of Savings in Purchasing Medical Equipment, Motor
Vehicles, and/or Infrastructure ......................................................................................................... 564
Health Human Resource Development Bureau .................................................................................... 567
155. Availment of Scholarships under the DOH Local Scholarship Program (LSP) ........................... 568
156. CPD Application for DOH Programs in the Central Office and Centers for Health Development
.......................................................................................................................................................... 570
Knowledge Management and Information Technology Service........................................................... 573
157. Request for DOH Data Collect Module ..................................................................................... 574
158. Request for Data Visualization and Analytics Dashboard ......................................................... 577
159. Distribution of ICT Equipment in CHDs, DOH Hospitals and TRCs ............................................ 579
160. Distribution of ICT Equipment in Central Office ....................................................................... 582
161. Corrective Maintenance of Computers/Peripherals, Internet/network connection, IPPBX
connection, Virus Issues.................................................................................................................... 585
162. Clearance of Technical Specifications for ICT Equipment and Service ..................................... 591
163. WiFi Connection for DOH Employees ....................................................................................... 593
164. Email Account creation and Password Reset ............................................................................ 595
Management Services Team – Office of the Undersecretary............................................................... 598
165. Grant of COVID-19 Sickness and Death Compensation ............................................................ 599
Management Services Team – Office of the Assistant Secretary ......................................................... 615
166. Request for Data on CART-related matters for Internal Clients(Simple) .................................. 616
167. Request for Data on CART related matters Internal Clients (Complex).................................... 619
Administrative Services......................................................................................................................... 622
168. Processing Of Salaries Of Personnel Under Contract Of Service (Cos) Through Disbursement
Voucher ............................................................................................................................................. 623
169. Application for Leave of Absence (LOA).................................................................................... 638
Financial and Management Service ...................................................................................................... 643
170. Request for Payment of Various Expenses (Internal) ............................................................... 644
171. Request for Payment of Honoraria of BAC and TWG............................................................... 658
172. Request for Liquidation of Cash advances (10 PCV and Below) ............................................... 668
173. Request for Liquidation of Cash advances (10 PCV and Above) ............................................... 689
174. Request for Cash Advance ........................................................................................................ 703
175. Request for Certificate of Availability of Funds ........................................................................ 716
Procurement Service............................................................................................................................. 719
176. Preparation Of Notice Of Award (Noa) .................................................................................... 720
177. Clearing House for Procurement of DOH Medicines ................................................................ 722
178. Handling of Complaints from Department of Health End-users in the DOH Central Office
Procuring DOH Medicines ................................................................................................................. 724
Malasakit Program Office ..................................................................................................................... 727
179. Request for Medical Assistance to Indigent Patient (MAIP) Program Funds Through Sub-
Allotment .......................................................................................................................................... 728
Field Implementation and Coordination Team – North Luzon Office of the Undersecretary .............. 734
180. Request for Internal Intervention ............................................................................................. 735
181. Request for Internal Intervention (email) ................................................................................ 738
182. Filing of Leave of Application .................................................................................................... 742
183. Processing of Cash Advance for Local Travel ............................................................................ 744
184. Recommending Approval for International Engagements ....................................................... 746
185. Request for Goodwill Message ................................................................................................. 748
186. Receiving Documents ................................................................................................................ 750
187. Processing Sub-allotment ......................................................................................................... 751
Field Implementation and Coordination Team – NCR and Southern Luzon ......................................... 753
188. Request for Public Health Program Resource Persons (RPs) and/ or participants for
Consultative Meetings and Task Group Response Operation (TGRO) . ............................................ 754
189. Request vetting and comments on immunization-related documents, assistance to Centers for
Health Development (CHDs) and Ministry of Health-Bangsamoro Autonomous Region in Muslim
Mindanao (MOH-BARMM) on similar matters and concerns). ........................................................ 758
Field Implementation and Coordination Team – Mindanao ................................................................ 761
190. Leave Application ...................................................................................................................... 762
191. Approval of Attendance to International Engagements (For Official Business) ....................... 764
192. Approval for Endorsement of the General Technical Assistance (TA) and Facilitation of Fund
Support Request from Mindanao Offices (Budget Augmentation Request-HFEP, MOOE and other TA
requests) ........................................................................................................................................... 766
193. Internal Invitation ..................................................................................................................... 768
194. Request for Technical Review/Comments/Additional Inputs of Documents ........................... 770
Health Emergency and Management Bureau....................................................................................... 772
195. Request for Technical Assistance .............................................................................................. 773
196. Request for Funding for Center for Health Development (CHDs) and DOH hospitals affected by
the Emergencies and Disasters – Maintenance and Other Operating Expenses (MOOE) ............... 777
197. Request for Non-Human Resources (Logistics/Commodities) during Public Health Emergencies
.......................................................................................................................................................... 780
198. Request for Mobilization of Health Emergency Response Teams (HERTs) during Public Health
Emergencies ...................................................................................................................................... 784
EXTERNAL SERVICES
Office of the Secretary
‘

1. INQUIRIES, REQUESTS FOR THE DEPARTMENT OF HEALTH ADDRESSED TO THE
SECRETARY OF HEALTH
Given its location in Building 1, nearest the DOH Main Gate, the Office of the Secretary
(OSEC) serves as a general receiving office for letters and other documents on various
concerns regarding the Department. Completeness of documents for specific transactions with
DOH units, but otherwise coursed through the OSEC, will be evaluated upon transmittal to the
concerned DOH unit.
Office or Division: Office of the Secretary – Receiving Section
Classification: Simple
Type of Transaction: G2G – Government to Government
G2C – Government to Citizen
G2B – Government to Business
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Main Document for transmittal to DOH (1 Client
Original or photocopy)
Receiving Copy (1 Photocopy of main OSEC staff acknowledgment receipt
document)
Contact details (for purposes of Client
feedback/response)
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Sign-in the Client 1.1. Assist/direct None 15 mins Guard Assigned
Log Book at the OSEC client to the log at the Lobby
Lobby. book. Provide a pen. Office of the
Secretary
2. Submit Main 2.1. Receive and None 15 mins Administrative

Document and stamp main Staff
Receiving Copy to the document. Indicate Office of the
Receiving Staff and date and time of Secretary
provide contact details. receipt and name of
receiving officer.
2.2. Record client’s

contact details.
3. Sign-out in the Assist/direct client to None 5 mins Guard Assigned
Client Log Book at the the log book. at the Lobby
OSEC Lobby Provide a pen. Office of the
Secretary
Encode document None 15 mins Administrative

details into the Staff
DTRAK system. Office of the
Secretary
Review Documents None 45mins Technical Staff

Office of the
Secretary
Forward to None 15 mins Administrative

concerned DOH Staff
Offices for Office of the
appropriate action Secretary
TOTAL 1 hour 30
mins
2. INVITATIONS AND REQUEST FOR APPOINTMENT TO THE SECRETARY OF HEALTH
The Secretary of Health receives various invitations for meetings and other health-related
events from other government agencies, CSOs, international partners, health-related
organizations, and other stakeholders.
Office or Division: Office of the Secretary – Appointments, Technical Team
Classification: Complex
Type of G2G – Government to Government
Transaction: G2C – Government to Citizen
Who may avail: All
Letter of Invitation (1 original or photocopy) Client
Program (1 original or photocopy) Client
Role of SOH in the event (1 original or Client
photocopy)
List of other attendees/VIPs (1 original or Client
photocopy)
Contact Person (for purposes of coordination) Client
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE TIME RESPONSIBLE
PAID
1. Sign-in the Assist/direct client to the log None 15 mins Guard
Client Log Book at book. Assigned at
the OSEC Lobby. the Lobby
Office of the
Secretary
2. Submit Invitation Check if all required None 15 mins Administrative

and Receiving information is in the Staff
Copy to the documents submitted. Office of the
Receiving Staff Secretary
and provide Also check if the event is at
contact details. least 2 weeks after the
invitation is received.
If less than 2 weeks before

the event, inform the client
that the likelihood of
approval of the request is
low given the time
constraint.
Encode document details None 15 minutes Administrative
into the DTRAK system, Staff
and issue Office of the
acknowledgement receipt Secretary
with DTRAK number to
client.
Document will be routed to
the Appointments Officer
(AO).
3. Coordinate with AO to prepare an event None 4 days Appointments
the Appointments briefer, and coordinate with Officer
Officer regarding clients for any additional Office of the
the request. information. Secretary
AO to submit an invitation Head

for review/ recommendation Executive
of the Head Executive Assistant
Assistant (HEA). Office of the
Secretary
HEA to recommend the
following actions:
1. SOH attendance Executive
2. Regrets Assistant
3. Delegate to other DOH Office of the
senior officials Secretary
4. Request for
recommendation of
DOH senior officials for
controversial/ highly
sensitive matters
Recommendation of the
HEA will be discussed by
the AO/EA with the SOH for
final action.
4. Receive notice Clients will be informed of None 1 day Appointments
of final action on final action on invitation by Officer
invitation. the AO. Office of the
Secretary
Final actions will be as
follows:
1. SOH attendance*
2. Delegation to other
officials**
3. Regrets***
*AO to provide introduction

to SOH, if requested by
client. Note that all
approval/s are conditional,
as more urgent/pressing
matters may require SOH
attendance.
**AO will provide details of
concerned DOH officer’s
staff for coordination.
*** Formal letter/s (regrets)

will be sent to the client.
TOTAL 5 days and 45
mins
Legal Service
Legal Research and Assistance Division (LRAD)
3. CONTRACT CLEARANCE AND LEGAL OPINION
The Legal Service (LS) - LRAD issues clearance (no objection) for contracts determined
to be not contrary to law, public policy, or morals, or against the interests of the Department,
subject to pertinent budgeting and accounting rules and regulations as determined by the
Financial Management Service as well as technical vetting of the DOH’s implementing office.
The LS-LRAD likewise gives legal opinions on matters relevant to the Department of
Health upon request.
(a) Office or LEGAL RESEARCH AND ASSISTANCE DIVISION
Division:
(b) HIGHLY TECHNICAL
Classification:
(b) Type of G2G – Government to Government
Transaction: G2B – Government to Business
G2C – Government to Client
(c)Who may Persons or entities needing opinion on matters relevant to the Department
avail: of Health or seeking review of contracts to which the Department is a party
(d)CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Common Requirements
1. Written request addressed to LS
and clearly indicating the legal query
or contract/document to be reviewed
(1 original or clear photocopy) with
Name of contact person and email
address to be indicated in the request
Note: For the duration of the entire

process, any notification or response is
deemed sent to the Client on any of the
following dates, whichever comes first:
a.Receipt by the Client
(requesting office) as
indicated in the request or
date when document is
placed in the drop box;
b.Email of such notification
or response sent to the
email address provided; or
c.Date of mailing if sent by
courier service or any form
of mailing service
Situational Requirements
For contract review and clearance:
1. Original signed contract (1
photocopy), if the document to
be reviewed or extension of
contract
2.Certificate of Availability of Funds, if
applicable (1 photocopy)
Secondary Requirements:
Any of the following requirements may
be requested in processing the request
as deemed necessary (1 photocopy
each):
Primary requirements:
 For legal opinion:

Client
 Written request addressed

to LS and clearly indicating
the legal query (1 original
or clear photocopy)
Client
For contract review and
clearance:
DOH Financial Management Service, through the

 Written request addressed DOH pertinent office implementing the contract or
to LS and contract or in coordination with Client
document to be reviewed
(1 clear photocopy)
Client
 Certificate of Availability of
Funds, if applicable (1
photocopy) Client
*If document to be reviewed

is an amendment or
extension of contract, the
original contract (1
photocopy)
 Name of contact person and
email address to be indicated in
the request
Note: For the duration of the

entire process, any notification
or response is deemed sent to
the Client on any of the following
dates, whichever comes first:
d. Receipt by the Client
(requesting office) as
indicated in the request or
date when document is
placed in the drop box; Client
e.Email of such notification
or response sent to the
email address provided; or Client
f.Date of mailing if sent by courier
service or any form of mailing service
N.B. For documents that are provided in

Google Drive (G-Drive) only, comments
will be reflected in the G-Drive. No
memo will be issued.
Secondary requirements, as applicable:

(1 photocopy)
 Documents mentioned/cited in
the request or relevant to the
legal query/issue/contract
 Additional requirements which

may be requested to support the
request, such as but not limited
to, clarification to the query,
related documents,
communications and the like
(g)
FEES (h)
(e) CLIENT (f) AGENCY (i) PERSON
TO PROCESSING
STEPS ACTIONS RESPONSIBLE
BE TIME
PAID
1. Submit the 1.1 Receive and None 20 minutes Legal Assistant II/
primary check the documents Administrative Assistant
requirements if the primary III
(and the
applicable requirements are LS - LRAD
secondary complete
requirements)
** If incomplete,
Request return the request to Legal Assistant II/
submitted Client None 10 minutes Administrative Assistant
beyond 5pm III
shall be
processed the 1.2 Attach routing LS – LRAD
next working slip to the request
day and assign a
reference/ control
number
1.3 Check records None 7.5 hours Legal Assistant II/

for similar Administrative Assistant
endorsements and III
assign to lawyer
LS-LRAD
4.Act on the request: None 10 working Attorney III
days (Regular and Contract of
(a) If the request Service)
does not comply
with Step 1, LS - LRAD
advise Client of
deficiency/ies by
email or
DTRAK. Sign or
indicate name in
the email or
DTRAK
*Process from
Step 1 to
repeat upon
compliance
(b) if response is
by email, send
response to the
email address
provided in Step
1. Sign or
indicate name in
the email
(c) If response is
through LS
issuance, draft
response in the
form of
memorandum
(memo) or letter,
as applicable,
and submit to
Division Chief
(DC) for review
5.Supervise None 4 working OIC-Division Chief

lawyer days
performing 1.4;
do 1.4(a) or (b)
as applicable
OIC-Division Chief
6.If action taken is

1.4(c), review the
response and submit
to the Office of the
Director (OD) the
memo being
recommended for
approval
7.Review the 4 working days OD (Director or

memo/ letter Attorney designated to
submitted in 1.6 OD)
1.7.1 If review is
conducted by
designated
Attorney:
1.7.1.1 Do
1.4(a) or (b) as
applicable
1.7.1.2 If draft is
for revision,
return draft to
handling lawyer
1.7.1.3 Submit
draft Director
recommended
for Director’s
approval
Director
1.7.2 If review is
conducted by
Director, proceed
to 1.8
8.Release for
printing and sign
memo/ letter
upon approval
2. Claim 2.1 Release LS memo/ None 8 hours Legal Assistant II/
requested LS letter and return Administrative Assistant
memo/letter and documents submitted III
documents
submitted in
Step 1
LS - LRAD
20 working days
TOTAL None
4. LEGAL ASSISTANCE (WALK-IN)
The LRAD accommodates telephone or walk-in requests for assistance/advice on queries

pertinent to the Department of Health and its programs.
(b) Office LEGAL SERVICE – LEGAL RESEARCH AND ASSISTANCE DIVISION
or Division:
(b) Simple
Classification:
(c)Who may Persons with concerns on matters concerning the Department of Health
avail: and its programs.
General requirement:
N/A
 None
(g)
(h)
(e)CLIENT FEES (i) PERSON
(f) AGENCY ACTIONS PROCESSING
STEPS TO BE RESPONSIBLE
TIME
PAID
1. Fill up Client 1.1 Receive the None 20 minutes Administrative
Information Information Sheet and Assistant III
Sheet assign to the Legal
Officer of the Day LS-LRAD
If request for Legal

Assistance was coursed
through phone call, fill
up Client Information
Sheet on behalf of the
client.
1.2 Provide assistance/ None 1 hour OIC-Division

verbal reply Chief/Attorney IV/
Attorney III
(Regular and
Contract of
Service)
LS - LRAD
TOTAL None 1 hour and 20

minutes
Trial and Investigation Division (TID)
5. INVESTIGATION-RELATED REQUESTS
This service includes responding to written requests for advice/action on matters pertinent
to investigation or violations within the jurisdiction of the Department of Health.
(a) Office or TRIAL AND INVESTIGATION DIVISION
Division:
(b) HIGHLY TECHNICAL
Classification:
(c)Who may Persons and entities needing legal advice or action on matters relevant to
avail: investigation or violations falling within the jurisdiction of the DOH
Client
 Written request addressed to LS
and clearly indicating the query
or action being requested (1
original or clear photocopy) Client
 Name of contact person and

email address to be indicated in
the request
Note: For the duration of the

entire process, any notification
or response is deemed received
by Client on any of the following
dates, whichever comes first:
a.Receipt by the Client as indicated in
the request;
b.Email of such notification or response
sent to the email address provided; or
c.Date of mailing if sent by courier
service or any form of mailing service
Client
Secondary requirements, as applicable:
(1 photocopy)
Client
 Documents mentioned/cited in
the request or relevant to the
legal query/issue/contract
 Additional requirements which

may be requested to support the
request, such as but not limited
to, clarification to the query,
related documents,
communications and the like
(g)
FEES (h)
(e) CLIENT (f) AGENCY (i) PERSON
TO PROCESSING
STEPS ACTIONS RESPONSIBLE
BE TIME
PAID
1. Submit the 1.1 Receive and None 20 minutes Legal Assistant II/
primary check the Administrative Assistant
requirements documents if the III
(and the primary
applicable requirements are
secondary complete LS - TID
requirements)
** If incomplete,
Request return the request to None 10 minutes Legal Assistant II/
submitted after Client Administrative Assistant
5pm shall be III
processed the
next working 1.2 Attach routing LS – TID
day slip to the request
and assign a
reference/ control
number
1.3 Check records None 7.5 hours Legal Assistant II/

for similar Administrative Assistant
endorsements and III
assign to a legal
officer LS – TID
4.Act on the None 14 working Division Chief/ Attorney
request days IV/ Attorney III (Regular
and Contract of Service)
(a) If the request
does not comply LS - TID
with Step 1,
advise Client of
deficiency/ies by
email or DTRAK
*Process from
Step 1 to
repeat upon
compliance
(b) if response is
by email, send Attorney III
response to the
email address
provided in Step
1
(c) If response is Division Chief

through LS
memo or letter,
endorsed draft
recommended
for the Division
Chief’s approval.
1.5 Review
memo/letter and
submit draft
recommended for
the Director’s
approval
1.6 Review, approve 4 working days Director
and sign LS
memo/letter
2. Claim 2.1 Release LS None 8 hours Legal Assistant II/

requested legal memo/letter and Administrative Assistant
opinion and return documents III
documents submitted in Step 1
submitted in LS - TID
Step 1
20 working
TOTAL None days
The TID accommodates telephone or walk-in requests for assistance/advice on queries

pertinent to administrative investigation within the jurisdiction of the Department of Health.
(b) Office LEGAL SERVICE – TRIAL AND INVESTIGATION DIVISION
or Division:
(b) Simple
Classification:
Transaction:
(c)Who may Persons with concerns on matters relating to administrative investigation
avail: within the Department of Health
General requirement:
N/A
 None
(g)
(h)
TIME
PAID
1. Fill up 1.1 Receive the None 20 minutes Administrative
ClientInformation Information Sheet and Assistant III
Officer of the Day LS-TID
Administrative
If request for Legal Assistant III
Assistance was coursed
through phone call, fill LS-TID
up Client Information
Sheet on behalf of the
client.
1.2 Provide assistance/ None 1 hour Attorney IV/

verbal reply Attorney III/
(Regular and
Contract of
Service)
LS - TID

minutes
Health Policy and Infrastructure
Development Team
Health Policy And Infrastructure
Development Team (HPIDT) –
Office of Undersecretary Ronquillo
7. PROCESSING OF INCOMING AND OUTGOING DOCUMENTS
The Health Policy and Infrastructure Development Team receives all documents from
external clients at the Building 3, 2nd floor, San Lazaro Compound, Sta. Cruz Manila. HPIDT
also handles various concerns such as request for appointments, request for courtesy visit, and
other matters concerning the teams mandate. All request is evaluated by the Office accordingly
within a prescribed timeline.
Office or Division: Health Policy and Infrastructure Development Team
Type of Transaction: G2B - Government to Business
G2C-Government to Client
G2G-Government to Government
Who may avail: All

1. Letter of Request (1 copy) Client
2.Receiving copy of the document (1 original HPIDT Admin Unit
copy and 1 photocopy)
3.Contact details of each party for feedback of HPIDT Admin Unit
the request (1 copy)
4.Recording of documents to the database or HPIDT Admin Unit
DTRAK system and forwarding to the
appropriate technical staff
5.Evaluation of documents of the concerned HPIDT Technical Staff concerned
technical staff
6.Providing feedback to the clients HPIDT Technical Staff concerned
FEES
BE TIME RESPONSIBLE
PAID
1.Submit letter 1.1 Receive None 15 minutes Client
request to HPIDT and stamp the
receiving. documents. Indicate
date and time of receipt
of the document.
Complete name of the
receiving officer will be
legibly provided
2. Receiving copy of 2.1 Return theNone 10 minutes HPIDT Admin

the document stamped/received copy Unit
of the document to the
client
3. Contact details of 3.1 For the purpose ofNone 15 minutes HPIDT Admin
each party for feedback, clients’ Unit
feedback on the contact details will be
request receiving officer.
Receiving Officer will
also provide a contact
number to the client
4.1 Recording ofNone 10 minutes HPIDT Admin
documents to the Unit
database or DTRAK
system
5.1 Evaluation ofNone 1 day or 8 hours HPIDT
documents of the Technical Staff
concerned technical concerned
staff.
Approval of the HPIDT USec
reviewed documents
6.1Providing feedbackNone 20 minutes HPIDT
to the clients Technical Staff
concerned
TOTAL 1 day and 70

minutes
8. PROCESSING OF INCOMING DOCUMENTS RECEIVED THROUGH E-MAIL
The Health Policy and Infrastructure Development Team, Office of the Undersecretary e-
mail address (kgronquillo@doh.gov.ph) is one of the main channels by which letters and other
documents are received by the Department. Completeness of documents for specific
transactions with DOH Offices, and other stakeholders will be evaluated upon transmittal to the
concerned DOH-CO Bureaus/Offices, Government offices and other developmental partners.
Thus, below is the process of incoming documents received through e-mail platform:
Office or Division: Health Policy and Infrastructure Development Team, Office of the
Undersecretary
Who may avail: All
1. Main Document for transmittalClient
to DOH (1 copy)
2.Receiving Copy (Photocopy of main document) (1 Will be tabbed and tagged in the e-mail, will
copy) be photocopied if needed to be routed in
other DOH Offices
3.Contact details (for purposes Client
of
feedback/response) (1 copy)
FEES
BE TIME RESPONSIBLE
PAID
1. Send e-mail with the 1.1 Send client an None 10 minutes Executive
letter/document attached to acknowledgement Assistant,
kgronquillo@doh.gov.ph receipt. Administrative
Assistant
2. Re-send email with 2.1 If email refers to None 1 day Executive
attachment or pertinent an unattached (depending on Assistant,
document (case-to-case) document, client will response time Administrative
be asked to re-send of client) Assistant
email with the
necessary document
attachments.
3. Receive 3.1 Encode None 10 minutes Executive
acknowledgement and the document details into Assistant,
Document Tracking the DTRAK system Administrative
Information System and send DTRAK or Assistant
(DTRAK) or reference reference number to
number. client thru a separate
email.
TOTAL None 1 day and 20
minutes
9. GOODWILL MESSAGE REQUEST
Goodwill Messages are messages requested from the Undersecretary for souvenir
programs of health events or for publication of health materials.
Office or Division: Health Policy and Infrastructure Development Team-Office of Usec.
Ronquillo
Who may avail: DOH Offices
Request for Goodwill Message Client
Event Details (date, time, theme, purpose of Client
the event)
FEES
BE TIME RESPONSIBLE
PAID
1. Sign-in the 1.1 Assist/direct client to None 5 minutes Guard Assigned
Client Logbook at the logbook. at the Lobby
the HPIDT Lobby
2. Submit Invitation 2.1 Check if all required None 10 minutes HPIDT
and Receiving information is in the Executive
Copy to the documents submitted. Assistant
Receiving Staff Administrative
and provide Assistant
contact details.
3. Get receiving 3.1 Encode document None 5 minutes HPIDT
copy and the details into the DTRAK Executive
Document system, and issue Assistant
Tracking acknowledgement Administrative
Information System receipt with DTRAK Assistant
(DTRAK) number. number to client.
4. Follow-up 4.1 EA to assess if None Assessment of HPIDT
request with EA goodwill message request: within Executive
request may be granted the day (6-7 Assistant
(no conflicts of interest, office hours) Administrative
and other concerns). Assistant
EA to discuss with
Usec. If approved, EA to
draft goodwill message,
and coordinate with
client for any other
pertinent information.
In the negative, EA to
draft letter to client
informing them that the
request for goodwill
message was declined,
and the reason therefor.
5. Receive notice 5.1 EA or duly None 1 day HPIDT
of final action on authorized Executive
request. representative to Assistant
approve the goodwill Administrative
message/sign the letter Assistant
of denying request.
EA to transmit approved
message or letter
denying request.
15 minutes upon
receipt
TOTAL None 2 days and 35
minutes
10. HIRING PROCESS OF PERSONNEL (JOB ORDER)
Each office has been granted a leeway to hire presonnel that will be deploed in
accordance with their needs. Thus, Health Policy and Infrastruction Development Team
observes the following process in hiring Job Order personnel.
Classification: Highly Technical
Type of Transaction: G2C-Government to Client
Who may avail: All

1. Application letter with complete Client
requirement
2.Receiving copy of the document HPIDT Admin Unit
3.Recording and consolidation of the submitted HPIDT Admin Unit
documents
4.Evaluation of the submitted documents HPIDT Admin Unit
5.Notification to applicants whether or not they HPIDT Admin Unit
are qualified for the next steps of the hiring
process
6.Schedule of general and technical HPIDT Admin Unit
examination
7.Conduct of actual examination HPIDT Admin Unit
8.Evaluation of the actual results of HPIDT Admin Unit
examination
9.Notification to applicants whether or not they HPIDT Admin Unit
passed the examination
10.Preparation of contract of the successful HPIDT Admin Unit
applicant
FEES
BE TIME RESPONSIBLE
PAID
1.Submit application 1.1 Receive None 15 minutes Client
letter with complete and stamp the
documentary documents. Indicate
requirements to date and time of receipt
HPIDT of the document.
Complete name of the
receiving officer will be
legibly provided
2. Receiving copy of 2.1 Return theNone 10 minutes HPIDT Admin

the document stamped/received copy Unit
of the document to the
client
3.1 Record andNone 15 minutes HPIDT Admin
consolidate the Unit
submitted documents
4.1 Evaluate theNone 3 days HPIDT Admin
submitted documents Unit
5.1 Notify theNone 60 minutes HPIDT Admin
applicants or clients Unit
whether or not they are
qualified for the next
steps of the hiring
process
6.Schedule technical 6.1 Notify theNone 30 minutes HPIDT Admin
examination shortlisted applicants Unit
on the exact date and
venue of the
examination
7.Conduct of the 7.1 Prepare the None 1 day HPIDT Admin
actual examination necessary documents, Unit
i.e. general and
technical exam, extra
papers, pen and pencil,
etc.
Evaluate the actual
results of the conducted
examination. And notify
of the schedule of
interview.
8. Conduct of 8.1 Evaluate the None 1 day HPIDT Usec
interview of the comparative
qualified applicants assessment report.
9. Notification on the 9.1 Notify the applicants None 30 minutes HPIDT Admin
results of the whether or not they Unit
examination passed the
examination. For
successful applicant,
proceed to the next
steps.
10.Additional 10.1 Advise the None 1 day HPIDT Admin
requirements for successful applicant to Unit
successful applicant secure additional
requirements needed in
the preparation of
contract of agreement
11. Contract of 11.1 Once additional None 7 days HPIDT Admin
Agreement requirements are Unit
provided, HPIDT will
prepare the contract of HPIDT-Usec
agreement. Secure
clearances from the Legal Service
appropriate offices.
Secure approval of Personnel
HPIDT Administration
Usec, Personnel Division
Administrative Division,
and Financial Accounting
Management System- Division
Accounting Office
12.Notarization of 12.1 Once cleared by None 60 minutes HPIDT Admin
contract concerned office and Unit
signed by both parties, The successful
the applicant to notarize applicant
the contract.
13. Disseminate copy 13.1 Once notarized, None 60 minutes HPIDT Admin
of the approve and HPIDT will secure a Unit
notarized contract for copy of the notarized
reference contract. Disseminate a
copy to Accounting
Division, Personnel and
Administrative Division
as reference and
attachment of the
payment of salaries.
TOTAL 13 days, 4 hours
and 40
minutes
11. REQUEST FOR EXTERNAL INVITATIONS (WALK-IN)
The Health Policy and Infrastructure Development Team-Office Usec. Ronquillo

receives various invitations for meetings and other health-related events from other government
agencies, CSOs, international partners, health-related organizations, and other stakeholders.
Below are the steps of processing the external invitations for walk-in clients:
Office or Division: Health Policy and Infrastructure Development Team-Office of USec.
Ronquillo
Who may avail: All
(CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of Invitation Client
Program Client
Role of Usec. in the event Client
List of other attendees/VIPs Client
FEES
TO PROCESSING
Client Steps AGENCY ACTIONS PERSON RESPONSIBLE
BE TIME
PAID
1. Sign-in the Client Assist/direct client to the None 5 mins Guard
Log Book at the log book. Assigned at
HPIDT Lobby the Lobby
2. Submit Invitation Check if all required None 5 mins HPDIT
and Receiving Copy information is in the Administrative
to the Receiving documents submitted. Unit
Staff and provide
contact details.
3. Get 3.1 Encode document None 5 mins HPIDT
acknowledgment details into the DTRAK Executive
receipt and the system, and issue Assistant
Document Tracking acknowledgment receipt Administrative
Information System with DTRAK number to the Assistant
(DTRAK)a number. client.
4. Coordinate with 4.1 EA to prepare event None 5 days HPIDT
Executive Assistant briefer, and coordinate Executive
regarding the with client for any Assistant
request. additional information. Administrative
Assistant
EA to recommend the
following actions:
1. Usec. attendance
2. Regrets
3. Delegate to other DOH
senior officials
4. Request for
recommendation of
sensitive matters
EA will be discussed with
Usec.
5. Receive notice of 5.1 Client will be informed None 1 day HPIDT
final action on of final action on invitation Executive
invitation. by the Admin. Staff Assistant
Administrative
Final actions will be as Assistant
follows:
1. Usec. attendance*
officials**
3. Regrets***
*EA to provide introduction

to Usec., if requested by
approval is conditional, as
more urgent/pressing
matters may require Usec.
attendance.
**EA will provide details of

*** Formal letter (regrets)

will be sent to client.
minutes
12. REQUEST FOR EXTERNAL INVITATION (E-MAIL)
The Undersecretary of Health receives various invitations for meetings and other health-
related events from other government agencies, CSOs, international partners, health-related
organizations, and other stakeholders. Below are the steps of processing the external invitations
received via e-mail:
Office or Division: Health Policy and Infrastructure Development Team-Office of
Usec Ronquillo
Who may avail: All
1. Letter of Invitation Client
2.Program Client
3.Role of Usec in the event Client
4.List of other attendees/VIPs Client
5.Contact Person (for purposes of coordination) Client
FEES
BE TIME RESPONSIBLE
PAID
1. E-mail invitation to, 1.1 Send client an None 10 minutes Executive
kgronquillo@doh.gov.ph acknowledgement Assistant
receipt with contact Office of the
details of the Secretary
Executive assistant
for purposes of
coordination.
attachment or pertinent an unattached (depending on Assistant
document (case-to-case) document, client will response time Administrative
be asked to re-send of client) Assistant
email with the
necessary document
attachments.
3. Get acknowledgement 3.1 Encode document None 10 minutes Executive
receipt and the details into the Assistant
Document Tracking DTRAK system and Administrative
Information System send DTRAK number Assistant
(DTRAK) number. to client thru a
separate email.
4. Coordinate with the 4.1 EA to prepare None 5 days Executive
Executive Assistant event briefer, and Assistant
regarding the request. coordinate with client Administrative
for any other Assistant
EA to recommend the
following actions:
1. Usec’s
attendance
2. Regrets
3. Delegate to other
DOH senior
officials
4. Request for
recommendation
of DOH senior
officials for
technical,
controversial,
highly sensitive
matters
Recommendation of
the EA will be
discussed by the
AO/EA with the Usec
for final action.
5. Receive notice of final 5.1 Client will be 1 day Executive
action on invitation. informed of final Assistant
action on invitation by Administrative
the EA. Assistant
Final actions will be

as follows:
1. Usec.
attendance*
2. Delegation to
other officials**
3. Regrets***
*EA to provide
introduction to Usec.,
if requested by client.
Note that all approval
are conditional, as
more urgent/pressing
matters may require
Usec. attendance.
**AO will provide

details of concerned
DOH officer’s staff for
coordination.
*** Formal letter

(regrets) will be sent
to client.
minutes
13. PROCESSING OF FINANSIAL AND MEDICAL ASSISTANCE FOR INDIGENT AND
FINANCIALLY INCAPACITATED PATIENTS
R.A. 11463 provides that all indigent and financially incapacitated patients should be
provided with financial and medical assistance. Pursuant to this law, funding for such purpose
has been alloted to every executive office. Hence, below are the stepes for the processing and
granting of finansial and medical ssistance to the clients.
Type of Transaction: G2C-Government to Client
Who may avail: All

1. Request letter Client
2. Medical Abstract
3. Billing
4. Certificate of Indigency
5. Photo copy of patient’s ID (birthday,
address, full name)
6. Photo copy of relative’s ID
7. Contact Number
8.Receiving copy HPIDT Admin Unit
9.Signed endorsement letter to MPO HPIDT-Usec
FEES
BE TIME RESPONSIBLE
PAID
1.Submit the 1.1 Receive None 15 minutes Client
request letter and and stamp the
the supporting documents. Indicate date
documents to and time of receipt of the
HPIDT document. Complete
name of the receiving
officer will be legibly
provided
2. Secure the 2.1 Return the None 10 minutes HPIDT Admin

receiving copy of stamped/received copy Unit
the document of the document to the
client
2.2 Record and None 15 minutes HPIDT Admin
consolidate the Unit
submitted documents
2.3 Evaluate the None 30 minutes HPIDT Admin
submitted documents. Unit
Identify and provide the
allowable amount to be
granted to the patient.
2.4 If there is/are no None 1 day HPIDT Admin
lacking requirements, Unit
prepare the
memorandum to Asec.
Charade Grande and
Malasakit Program
Office (MPO)
2.5 Approval of None 60 minutes HPIDT-Usec
memorandum from the
Office of HPIDT
2.6 Notification to the None 60 minutes HPIDT Admin
requesting party on the Unit
approval of
memorandum. Apprise
the requesting party on
the next steps of the
process which will be
handled by the Malasakit
Program Office
2.7 Encoding to the None 20 minutes HPIDT Admin
tracking system of the Unit
approved memorandum
2.8 Forward the None 20 minutes HPIDT Admin
approved memorandum Unit
to MPO
2.9 Secure a copy of the None 20 minutes HPIDT Admin
receiving documents Unit
from the MPO. Provide
such copy to the MPO Receiving
proponent for his/her Officer
reference
TOTAL 1 day, 5 hours
and 20
minutes
Office of Undersecretary David
14. EXTERNAL INVITATION FOR MEETINGS/EVENTS
Walk-in Invitation for Meetings/Events that requires attendance of the Undersecretary or
her representative to provide a) opening/closing remarks, b) preside or attend a meeting of high
level meetings which the undersecretary has been designated either as a Chair or as a
member, c) act as a guest speaker for a groundbreaking event or inaugurations of facilities.
Undersecretary
Classification: Complex transactions
Who may avail: All
Invitation letter/, One (1) Original/Photocopy Client
1. Invitation letter/memorandum incorporating List
of other attendees/VIPs and Role of
SOH/Undersecretary in the event (1 original copy
and 1 receiving copy)
 Event Briefers (1 original copy and 1
receiving copy)
 Contact Person from the concerned DOH
unit (for purposes of coordination)
FEES
CLIENT TO PROCESSING PERSON
AGENCY ACTIONS
STEPS BE TIMERESPONSIBLE
PAID
1. Submit the Review and check if all None 20 mins Senior
Invitation and required information is in Administrative
Receiving Copy the documents submitted. Assistant II
to the Receiving
Staff and provide
contact details.
In incomplete,
receive for If incomplete, return to the
compliance client for compliance
2.Get Encode document details None 10 mins Senior
acknowledgement into the DTRAK system, Administrative
receipt and issue Assistant II
acknowledgment receipt
with DTRAK number to the
client.
3.None Endorse to Executive None 10 mins Senior
Assistant for appropriate Administrative
action Assistant II
4.Coordinate Coordinate with the client None 1hour Senior
with the for any additional Administrative
Appointments information. Assistant III/
Officer regarding Appointment
the request Secretary
Coordinate with technical None 1hour Executive
offices/bureaus for Assistant
recommendation
5. None Review the event briefer None 2 hours Executive
and indicate the following Assistant
recommendations for
discussion with the Usec:
1. Usec’s Attendance
2. Regrets
DOH senior
officials
4. Request for
recommendation of
DOH senior
officials for
controversial/
highly sensitive
matters
5. Receive notice of 5.1 Inform final action on None 1 hour Senior
final action on invitation Administrative
invitation then Assistant III/
comply with the Final actions shall be as Appointment
instructions follows: Secretary
If the Usec will attend,

confirmation shall be given
If delegated to other
Officials, provide details of
the concerned DOH
Offficer’s staff for
coordination
If Regrets, provide letter to

the client
TOTAL None 3 hours and
40 minutes
15. HANDLING OF EMAILED CORRESPONDENCES FOR EXTERNAL INVITATION FOR
MEETINGS/EVENTS
Emailed Invitation for Meetings/Events that requires attendance of the Undersecretary or
her representative to provide a) opening/closing remarks, b) preside or attend a meeting of high
level meetings which the undersecretary has been designated either as a Chair or as a
member, c) act as a guest speaker for a groundbreaking event or inaugurations of facilities.
Undersecretary
Classification: Complex transactions
Who may avail: All
Invitation letter/, One (1) Original/Photocopy Client
1. Invitation letter/memorandum incorporating
List of other attendees/VIPs and Role of
SOH/Undersecretary in the event (1 original
copy and 1 receiving copy)
 Event Briefers (1 original copy and 1
receiving copy)
 Contact Person from the concerned DOH
unit (for purposes of coordination)
FEES
PROCESSINGPERSON
TIME RESPONSIBLE
PAID
1. Email the Print, Review None 20 mins Senior
Invitation to and check if all required Administrative
the official information is in the Assistant III
email documents submitted.
2.Get Send an None 10 mins Senior

acknowledgement Acknowledgement Administrative
receipt receipt through email. Assistant III
3.None Endorse to Executive None 10 mins Senior

Assistant for Administrative
appropriate action Assistant II
4.Coordinate with the Coordinate with the None 1hour Senior
Appointments Officer client for any additional Administrative
regarding the request information. Assistant III/
Appointment
Secretary
Coordinate with None 1hour Executive
technical Assistant
offices/bureaus for
recommendation
5.None Review the event None 2 hours Executive
briefer and indicate the Assistant
following
recommendations for
discussion with the
Usec:
a.Usec’s Attendance
b.Regrets
c.Delegate to other
DOH senior officials
d.Request for
recommendation of
sensitive matters
6. Receive notice of Inform final action on None 1 hour Senior
final action on invitation Administrative
invitation then comply Assistant III/
with the instructions Final actions shall be Appointment
as follows: Secretary
If the Usec will attend,

confirmation shall be
given
If delegated to other
Officials, provide details
of the concerned DOH
Offficer’s staff for
coordination
If Regrets, provide
letter to the client
40 minutes
16. REQUEST FOR APPROVAL OF POLICY ISSUANCES

Undersecretary
Classification: HIGHLY TECHNICAL TRANSACTIONS
 Policy issuances
o Department Personnel Order (DPO)
o Department Memorandum (DM)
o Department Circular (DC)
o Memorandum Circular (MC)
o Department Order (DO)
o Administrative Order (AO)
Who may avail: All
Main Document for transmittal to the Office of Originating Office / Client
Undersecretary
Department Personnel Order ( Approved Concept Originating Office
Note)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit Main 1.1 Receive and stamp None 5 mins Senior
Document and the main document. Administrative
Receiving Copy Indicate the date and Assistant II
to the Receiving time of receipt and the
Staff name of the receiving
officer.
1.2 Encode document None 10 mins Senior
details into the DTRAK Administrative
system and office matrix Assistant II
with date and office code
1.3 Endorse the None 10 mins Senior
document to Executive Administrative
Assistant Assistant II
1.4 Evaluate document None 1 hour Executive
for appropriate action Assistant
1.5 Endorse document to None 10 mins Executive
concern technical staff for Assistant
complete staff work
1.6 Further assessment None Medical Officer
(coordinate, validate, and
1 day*
verify on requested
action)*
1.7 Endorse verified None 10 mins Medical Officer
report to Executive
Assistant
1.8 Assess and endorse None 10 mins Executive
document to the Assistant
Undersecretary for
signature
1.9 Log documents for None 10 mins Appointment
Under Secretary Secretary
signature
1.10 Sign documents None 1 day Undersecretary
Of Health
3. Received signed Encode in the office None 1 hour Senior
document matrix and deliver to the Administrative
office concerned Assistant II
* Based on the compliant document (DOH protocol and with grammar coherence and cohesion), non-
compliant document means will return to step 1 up to the last step until it becomes compliant
Office of the Assistant Secretary
17. PREPARATION OF CONTRACT FOR NEWLY-HIRED CONTRACT OF SERVICE
PERSONNEL
This process covers the drafting and facilitating of contract for the newly-hired contract of
service personnel.
Office or Division: Health Policy and Infrastructure Development
Team – Office of the Assistant Secretary
Type of Transaction: G2C - Government to Citizen
Who may avail: All Eligible

1. One (1) original copy of Letter of Client
Intent addressed to the Head of
Office signed by the applicant
2. Four (4) copies of accomplished Download and print from the Civil Service
and duly signed Personal Data Commission (CSC) the CS Form No. 212
Sheet (PDS) Revised 2017
3. Four (4) copies of accomplished Download and print from the Civil Service
and duly signed Work Commission (CSC) the CS Form No. 212
Experience Sheet (WES) Revised 2017
4. One (1) photocopy of Diploma Client
(please bring original for
reference)
5. One (1) photocopy of Transcript Client
of Records (TOR) (please bring
original for reference)
6. One (1) photocopy of CSC Client
Eligibility and/or PRC Eligibility
(License)
Client
7. One (1) photocopy of Certificates
of Training
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE TIME RESPONSIBLE
PAID
1. Submit all 1.1 Received None 15 minuutes Administrative
requirements to the all Assistant III –
HPIDT-Asec office (2 nd
requirements HPIDT-ASec.
floor, bldg. 14-C, San from the client.
Lazaro compound, None 30 minutes Administrative
Rizal Ave., Sta. Cruz, 1.2 Review Assistant V –
Manila completeness HPIDT-ASec.
of the
documents
submitted
**if the documents
submitted is
incomplete, the
process shall be
on hold until client
submit the
required None 4 hours
documents Administrative
Assistant V –
1.3 Draft the HPIDT-ASec.
Contract of
Service for the
Employee
1. 2. Signature of the 2.1 Head of None 4 hours Assistant
Client to the newly office will also Secretary of
drafted Contract of sign the Health – HPIDT
Service as the Contract of
Second Party Service as the
2. (Client will be notified First Party None 8 hours
by Email and/or SMS 2.2 The Chief Personnel
once the Contract is contract will be Division – AS-
ready for notary) routed to AS- PAD
PAD for the
initial of the None 8 hours
Chief Director IV –
2.3 The AS- Administrative
PAD shall None 8 hours Service
facilitate Accountant –
signing of the FMS Accounting
AS-Director
2.4 The
Contract will be
routed to the
FMS-
Accounting for
review and
signature
3. Notary of the 3.1 After the Php 1 hour The Client shall
perfected Contract of Contract is 50.00 be the one to
Service notarized, will process the
be routed to notary of the
AS-PAD for Contract of
appropriate Service
action
4. The Client will 4.1 The AO of None 1 hour Administrative
receive an E-mail the office shall Assistant V –
and/or SMS prior to prepare the HPIDT-ASec
the stated entrance to newly-hired
duty COS personnel
on her entrance
to duty
TOTAL Php 4 days 2
50.00 hours and 45
minutes
Bureau of International Health
Cooperation
18. MEDICAL REPATRIATION ASSISTANCE FOR OVERSEAS FILIPINOS (OFS)
This is pursuant to the Joint Memorandum Circular No. 0001 s. 2017 dated 16 June 2017,
Integrated Policy Guidelines and Procedures in the Implementation of the Inter-Agency Medical
Repatriation Assistance Program for Overseas Filipinos (OFs) on the provision of proper, timely,
and well-coordinated medical repatriation assistance. This excludes the number of day/s of OFs
in the hospital for medical treatment.
Office or Division: Bureau of International Cooperation —International

Relations and
Diplomacy Division, Migrant Health Unit
Type of Transaction: G2G- Government to Government,
G2B- Government to Business
Who may avail: Philippine Foreign Service Post, Department of
Foreign Affairs- Office of the Undersecretary for
Migrant Workers Affairs (DFA- OUMWA), Overseas
Workers Welfare Administration-Repatriation
Assistance Division (OWWA-RAD), Department of
Social Welfare Development (DSWD), International
Organizations (International Organization on
Migration-lOM)
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
1) 1 scanned/soft copy of All Philippine Foreign Service Posts and partners of
accomplished Unified Medical medical repatriation
Repatriation Assistance Form
(UMRAF)
2 )1 scanned/soft copy of Hospital/Philippine Foreign Service Post/DFA-
Medical OUMWA/OWWA-RAD/DSWD/IOM/NOK
Records (medical/clinical
abstract, laboratory results)
3) Confirmed flight itinerary Philippine Foreign Service Post/ DFA-OUMWA/
OWWA-RAD/DSWD/IOM/NOK
4) Information of Nearest of Kin OFs
(NOK):
Philippine Foreign Service Post/ DFA-OUMWA/
Name: OWWA-RAD/DSWD/IOM/NOK
Contact details:
Complete
Address:
List of Situational
Requirements:
If there is a pre-arranged Hospital

hospital,
1 scanned/soft copy of
the Letter of
Acceptance from
Receiving Hospital (if
needed)
If there is a pre-arranged ambulance

conduction and medical team
Hospital
 Ambulance plate Number
 Name of Driver
Name of Medical Staff
and contact details
If the OFs need a medical escort

travelling to the country due to
medical condition, here are the
requirements:
 Full name of medical escort
Designation
Contact Details
BIHC
 Endorsement Letter from Head
of Agency
Valid copy of passport (at least 6-
month validity)
 Travel Order and Department
Personnel Order, to be issued
by the DOH- Selection and
Evaluation Committee for
International Human Resource
Development and
Commitments
Air ticket and per diem c/o
DFA- OUMWA
FEES
AGENCY PROCESSING PERSON
CLIENT TO
ACTIONS TIME RESPONSIBLE
STEPS BE
PAID
1. Coordinates/ 1.1 Acknowledge None 1 hour Spvsg Health
endorses OFs and review the Prog. Officer/Sr.
case for medical referral received Health Prog.
repatriation through email for Officer,
assistance to the correctness
BIHC-MHU
DOH- MHU and and completeness
email of information,
requirements documents, and
check the
necessary
service/s needed;
Note: If needed, contact the

Next of Kin
None 1.2. Encode OFs complete None 30 Admin Staff, BIHC-

details to medrepat database minutes MHU
2.1. Wait 2.1. Endorse and coordinate None 1 hour Spvsg Health
for cases to: Prog.
feedback Officer/Sr.
a.HEMB/BOQ for referral
Health Prog.
to appropriate
Officer,
health facilities
BIHC-MHU
or if needed,
identify medical escort;
b. MedMIAA for an
immediate medical
assistance upon
disembarkation from the
plane (if needed)
c. OWWA/ MedMIAA and

DlLG-Emergency 911 for
ambulance conduction
None 2.1.a. Review the None 4 hours
Duty Officer, HEMB-
documents/info. received: OPCEN
If needed,
- look for possible receiving
hospital
- identify possible medical escort who will

fetch the OFs abroad
None 2.1.b. If with medical case, review the None 30 Duty
medical case of OFs, for the necessary minutes doctor/
immediate medical intervention/ nurse,
assistance upon disembarkation from the MedMIAA
plane (if needed)
None 2.1.c. Calendar and schedule the None 2 hours Duty doctor/
ambulance conduction for the arriving OFs/ nurse,
Emergency 911 coordinates with LGU (if OWWA-
OFs are travelling to provinces and cannot Rad/MedMIAA
be covered by OWWA)
None 2.2. Review the medical records/details of None 5 hours Doctor

the arriving medically ill OFs: concerned/
Chief of Hosp,
- accept as the receiving hospital of the
DOH Hosp,
repatriation case, issue a Letter of
CHDs,
Acceptance if necessary;
LGUs
- inform the ambulance
driver and
accompanying medical
staff, if needed
None 2.3. Provide the None 2 hours Duty Officer,

DOH-Medical Health HEMB- OPCEN/
Unit on the following
information:
DOH Hospital/
CHDs/DILG-
 name of the Emergency 911
receiving Hospital
 Name of the
medical escort (if
needed)
 Member of the
medical team,
ambulance plate
number
2.4. Receive 2.4. None 1 hour Spvsg Health

requested Communicate the Prog. Officer/Sr.
information in following information: Health Prog.
preparation of Officer, BIHC-
OFs medical  name of the MHU
repatriation receiving hospital
and contact details
of the officer in
charge of the case
 name of the
medical escort (if
needed)
 name of the
medical team and
plate number of
the ambulance
TOTAL NONE 1 day, 2
hours,
and 30
minutes
client’s
Situation:
Condition (any of this can be added to the basic [basic time] + “situation” time/ [1 day, 5
time depends on the need of the client hours, and 30 minutes+ “condition” time
a. If hospitalization or medical escort is needed 4 hours

(HEMBs)
b. Assistance needed in the airport or upon 30 minutes

disembarkation
c. Ambulance conduction 2 hours

19. APPROVAL FOR FOREIGN SURGICAL AND MEDICAL MISSION (FSMM)
PROGRAM
Administrative Order No. 2012-0030 entitled “Guidelines on Foreign Surgical and Medical
Mission Program in Support of Universal Health Care/Kalusugan Pangkalahatan,” was issued
on December 20, 2012. The guidelines shall stipulate the key principles, policies, and
processes to rationalize FSMMs in the country and ensure that all FSMMs shall contribute to
betterment of health services among Filipinos.
Particularly, this set of guidelines shall:
 Institutionalize a sustainable system for an effective facilitation and coordination of
all the FSMMs.
 Provide guidance to all partners and stakeholders to coverage and complement
efforts towards a more enhanced and more comprehensive local health system
development.
Office of Division: Bureau of International Health Cooperation
Government to Government (G2G)
Type of Transaction: Government to Citizen (G2C)
Government to Business (G2B)
All Government and Private Institutions, Non-
Government Organizations, People’s
Who may avail: Organizations and other organizations
undertaking or facilitating the conduct of FSMM
in the country
List of Documentary Requirements for conduct of Foreign Surgical and Medical
Mission.
.The following are:
1. One scanned or Letter of Request Applicant/Local
Indicate type (medical, surgical, dental) date and Partner/Coordinator
exact venue of mission. Please Address the
letter to:
Director IV
Bureau of International Health Cooperation
Building 3, San Lazaro Compound, Sta. Cruz
Manila, Philippines
Telephone No. (632) 8651 7800 local
1338/1339
E-mail address: fd.fsmm.doh@gmail.com
2.One original copy of Special Temporary International Affairs Division
Permits (STPS) of the Professional Regulation
Commission (PRC)
3.One scanned Letter of Acceptance / Applicant/Local
Confirmation from the Local Partner Partner/Coordinator
Confirm to DOH-BIHC the place, date and
duration of mission. Include a list of all members
of the mission. Please address the letter to:
Director IV
If with intention to foreign donations,
1. Endorsement to FDA of Non-Consigned
Foreign Donations BIHC
2. Clearance of Donations FDA
FEE
S TO PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTIONS BE RESPONSIBL
G TIME
PAI E
D
1. Submits the 1. Records the Non 5 minutes Receiving
documentary documents in the e Staff
requirements to: database and
forwards the
documents to Office
Mail: of the Director
Bureau of International
Health Cooperation
(BIHC) Receiving
Section Bureau of
International Health
Cooperation
Building 3, San Lazaro
Compound, Rizal
Avenue,
Sta. Cruz, Manila,
Philippines
or Email:
fd.fsmm.doh@gmail.c
om
2. Wait for the 2.1. Forwards the Non 5 minutes Office of the
response documents to the e Director
Division Chief
None 2.2. Forwards/ Non 5 minutes Division Chief
endorse the e
documents to the
assigned team
None 2.3. Endorse the Non 5 minutes Team Leader,
documents to the e BIHC PO
BIHC Process
Owner (PO)
None 2.4. Reviews the Non 1 day Team Leader,
completeness of e BIHC PO
documents
2.5. Non 1 day Team Leader,
Approves/Disapprov e BIHC PO
es FSMM Program
and forwards
document to the
assigned team
Note:
For One time
conduct of FSMM,
Center for Health
Development (CHD)
for provision of
technical assistance
and monitoring
3. Receive approval or 3.1 Inform through Non 5 Minutes Team Leader,
disapproval of email the e BIHC PO
information and endorsement and
endorsements and approval and other
other details for the details for conduct of
conduct of FSMMP to Foreign Surgical and
CHD, Hospital Medical Mission
Program
Note: to submit Post-
Mission Report Note: BIHC PO
Submit to the DOH updates database
Representative FSMM map in the
(Regional Office) a DOH website
post-mission report
within 15 days after
the mission for onward
transmittal to DOH-
BIHC
3.2 The PO Non 5 minutes BIHC PO
updates/maintains e
the database on
FSMM and quarterly
provides KMITS
copy of database for
updating of FSMM
map in the DOH
website
TOTAL Non 2 days, 30
e minutes
20. REQUEST FOR APPROVAL ON ENDORSEMENT OF NON-CONSIGNED FOREIGN
DONATIONS TO FDA
Administrative Order No. 2020-0001 entitled “Guidelines in the Importation, Facilitation
and Management of Foreign Donations involving Health and Health-Related products”
was issued on January 08, 2020 This policy aims to enhance the systems and mechanisms
involved in the importation of foreign donations of health and health related products which
include among others pharmaceuticals, food, medical devices, cosmetics and health-related
products registered and regulated by the Food and Drug Administration (FDA). This service’s is
different from the consigned foreign donations.
Type or Transaction: Government to Citizen (G2C)
Who may avail: International Non-Government Organization, International
Government Organizations, International Government
Hospitals, International Private Hospitals, Individual
donations International
List of Documentary Requirements for Foreign Donations of Health and Health-
Related Products based on the Administrative Order No. 2020-0001 Annex C.
The following are:
1. One scanned/emailed/ Letter of Intent /request Applicant
addressed to the BIHC Director:
Director IV
Building 3, San Lazaro Compound, Rizal
Avenue,
Sta. Cruz, Manila, Philippines
Telephone No. (632) 6517800 loc.
1338/1339
Email Address: fd.fsmm.doh@gmail.com
2. One Photocopy of the Authenticated (or Philippine Embassy /Consulate in
Apostillized, if applicable) Deed of Donation by the country of origin
the Philippine Embassy /Consulate in the country
of origin
3. Detailed List of items to be donated, to include
the following information if applicable:
Applicant
a.For pharmaceutical products – name of product,
generic name or brand name, name and address
of manufacturer, formulation, lot or batch number
and expiry date, dosage form and strength
b. For devices – with detailed specifications, Applicant
brand name, name of equipment, name
and address of manufacturer, expiry date if
sterile
c. For cosmetics – complete ingredients list, Applicant
manufacturing date, batch/lot number
d. For processed food and food products – Applicant
name of product, brand name, expiry/use
by date, country of origin, complete
ingredients list of each product
e. For toys and childcare articles – name of Applicant
product, age grading, cautionary
statements/warnings, instructional literature
and item/, model number or SKU
f. For household/urban Hazardous Applicant
Substances – complete ingredients list,
4. One Photocopy of Pertinent
certificates/documents, duly
authenticated/apostillized from country of origin,
or notarized if locally executed, as required in AO
No. 2020-0001 Annex B, whichever is applicable:
Applicant
a.For Pharmaceutical Products – COPP/CFS

b. For Devices – CFS, Certificate of Good Applicant
Condition, if applicable
c. For Toys and Childcare articles – Applicant
Certificate of Compliance to PNS-BHDT
ISO 8124 or its accepted equivalent
d. For Processed Food and Food Products – Applicant
CFS, Certificate of Quality
e. For Ambulances and Mobile Clinics – Applicant
Certificate of Compliance to emission
standards
f. For Household/Urban Hazardous Applicant
Substances – Affidavit containing no
banned ingredients
5. One Photocopy of the shipping documents – Applicant
includes Packing List, Bill of Lading/Air
Waybill/Sea Waybill, Commercial Invoice
6. One scanned Letter of DOH-BIHC
Concurrence/Acceptance from the recipient or
consignee with strategic plans/development
cooperation agenda of the recipient
7. Certificate of no commercial use and given for DOH-BIHC
free or Notarized Affidavit of Undertaking
indicating “not for commercial distribution or sale”
duly signed by the recipient/consignee
8. Distribution/Allocation List/Plan DOH-BIHC
CLIENT STEPS AGENCY FEE PROCESSIN PERSON
ACTIONS S TO G TIME RESPONSIBLE
BE
PAID
1. Submits the 1. Records the None 10 minutes Receiving Staff
documentary documents in BIHC
requirements to: the database
and forwards
the documents
Mail: to Office of the
Director
Health Cooperation
(BIHC) Receiving
Section Bureau of
Cooperation
Compound, Rizal
Avenue,
Sta. Cruz, Manila,
Philippines
or Email:
fd.fsmm.doh@gmail.co
m
2. Wait for the response 2.1. Forwards None 5 minutes Office of the
the documents Director,
to the Division Division Chief
Chief
None 2.2. Assigns None 5 minutes Division Chief,
the documents Team Leader
to the
designated
team
None 2.3. Endorses None 5 minutes Team
the documents Leader, BIH
to the BIHC C PO
Process
Owner (PO)
None 2.4. None 1 day BIHC PO
Prepares/draft
s an
endorsement
letter to Food
and Drug
Administration
(FDA)
None 2.5. Forwards None 5 minutes BIHC PO, Team
the draft Leader,
endorsement
letter to the
Team Leader
None 2.6. Checks None 1 day Division Chief,
the BIHC
endorsement
letter and
forwards to the
Office of the
Director
None 2.7 Signs the None 30 minutes Office of the
endorsement Director
letter
3. Receive the 3. Sends an None 5 minutes BIHC PO
information email informing
the applicant
regarding the
signed
endorsement
letter to FDA
None 2 days, 60
TOTAL:
minutes
21. REQUEST FOR APPROVAL ON FOREIGN DONATIONS CONSIGNED TO THE DOH
Administrative Order No. 2020-0001 entitled “Guidelines in the Importation, Facilitation

and Management of Foreign Donations involving Health and Health-Related Products”
was issued on January 08, 2020 This policy aims to enhance the systems and mechanisms
involved in the importation of foreign donations of health and health related products which
include among others pharmaceuticals, food, medical devices, cosmetics and health-related
products registered and regulated by the Food and Drug Administration (FDA).
Type or Transaction: Government to Citizen (G2C)
Who may avail: International Non-Government Organization, International
Government Organizations, International Government
Hospitals, International Private Hospitals, Individual
donations International
List of Documentary Requirements for Foreign Donations of Health and Health-
Related Products based on the Administrative Order No. 2020-0001 Annex C.
The following are:
1. One scanned/emailed/ Letter of Intent /request Applicant
addressed to the BIHC Director:
Director IV
Building 3, San Lazaro Compound, Rizal
Avenue,
Sta. Cruz, Manila, Philippines
Telephone No. (632) 6517800 loc.
1338/1339
Email Address: fd.fsmm.doh@gmail.com
2. One Photocopy of the Authenticated (or Philippine Embassy /Consulate
Apostillized, if applicable) Deed of Donation by the in the country of origin
Philippine Embassy /Consulate in the country of
origin
3. Detailed List of items to be donated, to include
the following information if applicable:
Applicant
a.For pharmaceutical products – name of product,
generic name or brand name, name and address
of manufacturer, formulation, lot or batch number
and expiry date, dosage form and strength
b. For devices – with detailed specifications, Applicant
brand name, name of equipment, name and
address of manufacturer, expiry date if
sterile
c. For cosmetics – complete ingredients list, Applicant
d. For processed food and food products – Applicant
name of product, brand name, expiry/use
by date, country of origin, complete
ingredients list of each product
e. For toys and childcare articles – name of Applicant
product, age grading, cautionary
statements/warnings, instructional literature
and item/, model number or SKU
f. For household/urban Hazardous Applicant
Substances – complete ingredients list,
4. One Photocopy of Pertinent
certificates/documents, duly
authenticated/apostillized from country of origin, or
notarized if locally executed, as required in AO
No. 2020-0001 Annex B, whichever is applicable:
Applicant
a.For Pharmaceutical Products – COPP/CFS

b. For Devices – CFS, Certificate of Good Applicant
Condition, if applicable
c. For Toys and Childcare articles – Certificate Applicant
of Compliance to PNS-BHDT ISO 8124 or
its accepted equivalent
d. For Processed Food and Food Products – Applicant
CFS, Certificate of Quality
e. For Ambulances and Mobile Clinics – Applicant
Certificate of Compliance to emission
standards
f. For Household/Urban Hazardous Applicant
Substances – Affidavit containing no
banned ingredients
5. One Photocopy of the shipping documents – Applicant
includes Packing List, Bill of Lading/Air
Waybill/Sea Waybill, Commercial Invoice
6. One scanned Letter of DOH-BIHC
Concurrence/Acceptance from the recipient or
consignee with strategic plans/development
cooperation agenda of the recipient
7. Certificate of no commercial use and given for DOH-BIHC
free or Notarized Affidavit of Undertaking
indicating “not for commercial distribution or sale”
duly signed by the recipient/consignee
8. Distribution/Allocation List/Plan DOH-BIHC
CLIENT STEPS AGENCY FEE PROCESSIN PERSON
ACTIONS S TO G TIME RESPONSIBL
BE E
PAID
1. Submits the 1. Records the None 10 minutes Receiving Staff
documentary documents in
requirements to: the database
and forwards
the documents
Mail: to Office of the
Director
Health Cooperation
(BIHC) Receiving
Section Bureau of
Cooperation
Compound, Rizal
Avenue,
Sta. Cruz, Manila,
Philippines
or Email:
fd.fsmm.doh@gmail.co
m
2. Wait for the response 2.1. Forwards None 5 minutes Office of the
the documents Director,
to the Division Division Chief
Chief
None 2.2. Assigns None 5 minutes Division Chief,
the documents Team Leader
to the
designated
team
None 2.3. Endorses None 5 minutes Team Leader,
the documents BIHC PO
to the BIHC
Process Owner
(PO)
None 2.4. Endorses None 5 minutes Team Leader,
the request to BIHC PO
relevant offices
for the
issuances of
clearance,
comment/
suggestion
such as Legal
Service (LS),
Pharmaceutical
Division (PD),
Health Facility
Development
Bureau
(HFDB), Health
Facilities and
Services
Regulatory
Bureau
(HFSRB),
Public Health
Services Team
(PHST) and
other
concerned
Bureau/Offices.
None 2.5. Identified None 5 days Relevant DOH
DOH offices offices such as
submit their LS, PD, HFDB,
inputs/ HFSRB, DPCB,
comments/ PHST and
suggestion to others
BIHC PO
None 2.6. Draft and None 1 day BIHC PO
send
memorandum
to Office of the
Secretary
(OSEC) for the
approval of the
request for
consignment
upon receipt of
clearance from
relevant
Bureaus/Office
s
None 2.7. Reviews None 3 days Executive
and decides on Assistant (EA)
the status of Head Executive
the request for Assitant (HEA),
consignment Secretary of
Health (SOH)
None 2.8. Informs the
applicant
regarding the
status of the
request for
consignment
None 5 minutes BIHC PO
If not
approved,
inform the
donor/ recipient
/ applicant of None 5 minutes BIHC PO
the status of
the request
through email
If approved,
endorse the
request to the
Food and Drug
Administration
(FDA) for
clearance
None 2.9. Give of the None 5 days FDA
request for
clearance to
BIHC PO
None 2.10. Informs
the applicant
regarding the
status of the
request for
clearance from
FDA None 5 minutes BIHC PO
If not
approved,
inform the
donor/ recipient None 5 minutes BIHC PO
/ applicant of
the status of
the request
through email
If approved,
request/inform
the donor
through email
to submit the
original
documents to
BIHC PO
3. Receive status of 3.1. Records None 5 minutes BIHC Receiving
application and submits the original Staff, BIHC PO
original documents to documents
BIHC submitted by
the applicant
and forwards to
the BIHC PO
3.2. Draft and None 1hour and 30 BIHC PO,
send minutes SCMS PO
memorandum
endorsing the
original
documents to
Supply Chain
Management
Service
(SCMS) for the
preparation of
Bureau of
Customs
clearance
None 14 days, 2hrs,
TOTAL:
25 minutes
Bureau of Local Health Systems
Development
22. ENDORSEMENT OF LHSD-RELATED DATA/DOCUMENT TO CLIENTS
The Bureau of Local Health Systems Development provides Local Health Systems
Development (LHSD) related data/documents to individuals/organizations upon receipt of
request.
Public Health Data/Documents: BLHSD programs,/guidelines, reports, manuals,
registries and other BLHSD-related data
Office or Bureau of Local Health Systems Development
Division:
Type of G2G- Government to Government
Transaction: G2C- Government to Citizen
G2B – Government to Businee
Who may avail: All
REQUIREMENTS
1. Letter of request Client/ or agencies where the requester employed/connected
2. Customer
Satisfaction
Survey (CSS) BLHSD- Admin Unit, Bldg. 3, Second Floor, Rizal Ave., Sta. Cruz,
Form/ Manila for the CSS Form /Client for accomplished Form
Accomplished
CSS
3. Identification
Card (ID), 1
photocopy and Any Government issued ID (Primary and Secondary), School ID,
original copy( for Company ID
presentation)
CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON
TO TIME RESPONSIBLE
BE
PAID
1.Submit letter 1.1 Receive None 15 minutes Administrative
request to BLHSD request letter from walk-in Aide/
and present valid client or through regular Administrative
ID for verification mailing or e-mail , and check Asst- Admin.
and identification the letter if the request is for Unit
of the requester BLHSD and the
completeness
of the requirements
Thru Walk-
in/Regular
Mailing: –
Drop/ address to:
Department of
Health
Bureau of Local
Health Systems
Development
Bldg. 3, 3 Floor,
rd
Sta. Cruz, Manila
Thru e-mail:
email @:
blhsd@doh.gov.ph
1.2 Stamping of the received None 5 minutes Administrative
copy of the document Aide-Admin.
Unit
1.3. Encode request to the None 10 minutes Administrative
Incoming Documents Asst.- Admin.
Registry/DTRACK inbox and Unit
forward to the Secretary of
the Bureau Director
1.4 Review and None 1 day Director IV-
evaluate requests and BLHSD
documents for proper action
1.5 Forward to concerned None 10 minutes Administrative
Division for preparation of Asst.- Admin.
the report and response Unit
1.6. Evaluate requests and None 3 hours Medical Officer
forward to appropriate V- Health
Section for the response Systems
Development
Division /Health
Systems
Monitoring and
Evaluation
Division
1.7 Draft Prepare None 3 days Sr/Spvg Health
response Program
letter/memorandum Officer and
and recommend Chief Health
approval Program
Officer/Medical
Officer IV-
Health Systems
Development
Division /Health
Systems
Monitoring and
Evaluation
Division
1.7. Review, revise, or None 2 days Division Chiefs/
approve the report and Director/OIC
initial/sign the response
letter/memorandum
2. Receipt of the Issuance of Response: None 4 hours Administrative
response Asst.- Admin.
Unit
For Walk-in client:
Inform client thru phone-
call/text
that response is ready for
pick-up/e-mail.
For e-mail requests:

e-mail the requested
data/document to the client.
Thru regular mailing:

submit requested
data/document with
corresponding mail request
form to Records Section.
3. Accomplish 2.2. Issue None 20minutes Administrative
CSS Form Customer Satisfaction Asst.- Admin.
Survey (CSS)Form Unit
directly to client or e-mail
CSS to client
23. ENDORSEMENT OF HIGHLY TECHNICAL DOCUMENTS FOR REVIEW
The Bureau of Local Health Systems Development provides Local Health Systems
Development (LHSD) related data/documents to individuals/organizations upon receipt of
request.
LHSD-related Data/Documents: Research, Legislative Documents, Guidelines and other
local health systems-related concerns that needs Technical Assistance from BLHSD
Office or Division: Bureau of Local Health Systems Development
Type of G2G- Government to Government,
Transaction: G2C- Government to Citizen,
G2B- Government to Business
Who may avail: All
REQUIREMENTS
1. Letter of request Client/ or agencies where the requester employed/connected
2. Customer
Satisfaction Survey
(CSS) Form/ BLHSD- Admin Unit, Bldg. 3, Second Floor, Rizal Ave., Sta.
Accomplished CSS Cruz, Manila for the CSS Form /Client for accomplished Form
3. Identification
Card (ID), 1
photocopy and Any Government issued ID (Primary and Secondary), School
original copy( for ID, Company ID
presentation)
CLIENT STEPS AGENCY ACTIONS FEES PROCESSIN PERSON
TO G TIME (In RESPONSIBL
BE working E
PAID days)
1. Submit letter 1.1 Receive letter of None 10 minutes Administrative
request to BLHSD request staff
and verify the for review/inputs/T
Identification of A (e.g.Policy/
the requester Research)
1.2. Forward to the None 1 day Administrative
Office of the staff
Director for
evaluation and
dissemination to
concerned division
1.3.Send document/ None 7 days Technical Staff
request to BLHSD
staff for comments/
inputs/complete
staff work including
review of the
literature and
research
1.4. Provide 4 days Division Chiefs
Comments/inputs t Technical Staff
o the request/
document to be
reviewed
1.5. Review and None 2 days Technical Staff
consolidate inputs /Division Chief
1.6. Draft a None 1 day Technical Staff
response
letter/memorandum
1.7. Review None 1 day Division Chiefs
response
letter/memorandum
and recommend
approval. Affix
initials if applicable
1.8. Approve the Director/OIC
report and sign the
1 day
response
letter/memorandum
2. Issuance and 2.1. Issue None Administrative
acknowledgement o requested staff/Technical
f Response data/document to Staff
client
* If the document is None Administrative
to be sent through staff/Technical
email request the Staff
client/recipient for
an
acknowledgement 1 day
of receipt of email.
*If the document will None Administrative

be sent through staff
regular mail/snail
mail, secure a mail
request form from
the Records
Section.
3. Accomplish CSS 10. Issue Customer None 1 day Administrative
Form Satisfaction Survey Staff
(CSS) Form to
client
TOTAL None 19 days, and
10 minutes
Health Policy Development and
Planning Bureau
24. ENDORSEMENT OF REQUESTED POSITION PAPERS ON LEGISLATIVE
MEASURES IN THE PHILIPPINE CONGRESS
Legislative advisory is the HPDPB’s formal request to concerned DOH offices on their
technical paper to the particular legislative measure/s filed in the House of Representatives and
Senate of the Philippines.
Office or Division: Health Policy Development and Planning Bureau-
Legislative Liaison Division (HPDPB-LLD)

Who may avail: Office of the President, House of Representatives, Senate of

the Philippines, Other Government Agencies, and Civil Society
Organizations
1. One (1) hard/electronic copy Client

letter of request for the DOH
Position Paper on the Legislative
Measure/s in the Congress
FEES
PROCESSING
AGENCY TO PERSON
CLIENT STEPS TIME
ACTIONS BE RESPONSIBLE
PAID
1.1 Receive the None 30 minutes Administrative

1. Send the letter of request Assistant III
letter of from the client
request Department
Submission Legislative
Through Walk-in: Liaison Specialist
Health Policy
Development and 1.2. Forward the None 10 minutes Administrative
Planning Bureau- letter of request Assistant III
Legislative Liaison to the LLD
Division (HPDPB-
LLD), Bldg. 3, 2nd 1.3 Forward the None 20 minutes Chief Health
documents to the Program
floor, Sta. Cruz, concerned LLD Officer/OIC-
Manila technical staff Division Chief
Submission
Through Email: 1.4 Review the None 2.5 days Department
lld@doh.gov.ph filed legislative Legislative
measure/s Liaison Specialist
and develop a
legislative
advisory
addressed to the
concerned DOH
unit/s
1.5 Review and None 30 minutes Chief Health

approve Program
legislative Officer/OIC-
advisory Division Chief
1.6 Review and None 2 hours Director IV

sign legislative
advisory
1.7 Route signed None 30 minutes Administrative

legislative Assistant
advisory to the III/Department
concerned Legislative
offices Liaison Specialist
Total None 3 days

25. REQUEST FOR DOH POSITION PAPERS ON LEGISLATIVE MEASURES IN THE
PHILIPPINE CONGRESS
The position paper provides the Department’s unified and official position and
recommendations with regard to a particular legislative measure/s filed in the House of
Representatives and Senate of the Philippines.
Office or Health Policy Development and Planning Bureau-
Division: Legislative Liaison Division (HPDPB-LLD)

Who may avail: Office of the President, House of Representatives, Senate of the
Philippines, Other Government Agencies, and Civil Society
Organizations
1. One (1) hard/electronic copy of Concerned DOH Offices

the technical paper on the
Legislative Measure/s in the
Congress of the concerned
DOH offices
FEES
PROCESSING
AGENCY TO PERSON
CLIENT STEPS TIME
PAID
1. Submit 1.1 Draft the None 4 days Department

concerned DOH consolidated Legislative Liaison
office technical position paper Specialist
paper upon receipt of
Submission the vetted
Through Walk-in: technical papers
Health Policy from concerned
Development and DOH technical
Planning Bureau- offices
Legislative Liaison
Division (HPDPB- 1.2.Approval of a None 3 hours and 30 Director IV
consolidated minutes
LLD), Bldg. 3, 2nd position paper
floor, Sta. Cruz, drafted by LLD
Manila
1.3 Route the None 30 minutes Administrative
Submission consolidated Assistant III
Through Email: position paper for
lld@doh.gov.ph final vetting of
Team Leads
1.4 Final vetting None 10 days Concerned

of position paper Undersecretary/ies
of Team Leads of Health and DOH
Bureau Directors
1.5 Endorse the None 2 hours Administrative

position paper to Assistant III
the DOH-OSEC
Head Executive Department
Assistant (HEA) Legislative Liaison
for final review Specialist
for the signing of
the Secretary of
Health
1.6 Review and None 4 days OIC-Secretary of

sign the position Health
paper
1.7 Endorsement None 2 hours HEA/Office of the

of the signed Secretary
position paper to
the HPDPB
2. Receive and 2.1 Submission None 1 day Department

acknowledge of the signed Legislative Liaison
receipt of the position paper to Specialist
DOH Position the requesting
Paper party
Total None 20 days

26. REQUEST FOR DOH TECHNICAL PAPERS ON LEGISLATIVE MEASURES IN THE
PHILIPPINE CONGRESS
The DOH unit’s technical paper provides inputs to the Department’s unified and official
position and recommendations with regard to a particular legislative measure/s filed in the
House of Representatives and Senate of the Philippines.
Office or Division: Health Policy Development and Planning Bureau-
Legislative Liaison Division (HPDPB-LLD)

Who may avail: Office of the President, House of Representatives, Senate of

the Philippines, Other Government Agencies, and Civil
Society Organizations
1. One (1) hard/electronic copy of Client

the legislative advisory on the
requested DOH Position Paper
on the Legislative Measure/s in
the Congress
FEES PROCESSING
AGENCY PERSON
CLIENT STEPS TO BE TIME
ACTIONS RESPONSIBLE
PAID
1. Receive the 1.1 Receive None 30 minutes Concerned DOH

legislative the legislative offices/ units
advisory advisory and
forward to
concern unit
Health Policy
Development and
Planning Bureau-
Legislative Liaison
Division (HPDPB-LLD),
Bldg. 3, 2nd floor, Sta.
Cruz, Manila
1.2 Develop a None 5 days Concerned DOH
2. Develop technical technical paper offices/ units
paper
3. Submit technical 1.3 Forward the None 15 minutes Concerned DOH

paper technical paper offices/ units
to the HPDPB
Total None 5 days and 45

minutes
27. RESPONSE TO INQUIRIES AND REQUESTS FOR EXTERNAL CLIENTS
The Health Policy Development and Planning Bureau caters to inquiries/requests related
to Health Policy Development; Health Research Development; Health Planning, Program, and
Project Development; Health Legislation; and Performance Monitoring and Strategy
Management matters from external clients such as, but not limited to, National Government
Agencies (NGAs); academe; Civil Society Organizations (CSOs); development partners, Local
Government Units (LGUs); and, private sector.
Office or Division: Health Policy Development and Planning Bureau

(HPDPB)
Type of Transaction: Government to Business
Who may avail: National Government Agencies (NGAs); Academe; Civil
Society Organizations (CSOs); Development Partners,
Local Government Units (LGUs); and, private sector.
1. Letter of request - one (1) original copy Requesting party
FEE
S
PERSON
AGENCY TO PROCESSI
CLIENT STEPS RESPONSIB
ACTIONS BE NG TIME
LE
PAI
D
1. Submit letter request to 1.1 Receive letter Non 10 minutes
HPDPB of request from the e
client. (includes Administrativ
stamping of the e Asst./
Submission Through document, Aide.
Walk-in: encoding of the of
request to DTRAK Administrativ
Department of Health
System for e Unit
Health Policy Development
and Planning Bureau numbering)
(HPDPB), Bldg. 3, 2 Floor,
nd
1.2. Forward Non 10 minutes
Sta. Cruz, Manila request to the e
Administrativ
Office of the
e Asst./Aide.
Submission through email: Director for
of
evaluation and
Policy Administrativ
dissemination to
Division: healthpolicy@doh.g e Unit
concerned unit
ov.ph
Research Division:
healthresearch@doh.gov.ph
Planning Division:
dohplanning@doh.gov.ph
Legislative Liaison Division:
lld@doh.gov.ph
Performance Monitoring and
Strategy Management
Division:
pmsmd@doh.gov.ph
1.3 Review and Non 4 hours Director IV

evaluate the e of HPDPB
submitted
documents by the
Director for
appropriate action
1.4 Endorse to the Non 10 minutes Administrativ
concerned division e e Asst/ Aide.
for appropriate of
action Administrativ
e Unit
1.5. Evaluate Non 2 hours Division
requests by the e Chief- Health
Division Chief and Research
endorse to Division /
concerned Health
technical staff for Planning
the preparation of Division /
response Health Policy
Division/
Legislative
Liaison
Division/
Performance
Monitoring
and Strategy
Management
Division
1.6 Draft/ Prepare Non 3 days Senior Health
response e Program
letter/ Officer /
memorandum Planning
and endorse for Officer IV, III/
approval Medical
Officer IV/
Supervising
Health
Program
Officer/
Health
Program
Officer/
Information
Officer/ Dept.
Legislative
Liaison
Specialist –
Health
Research
Division /
Health
Planning
Division
/Performance
Monitoring
and Strategy
Management
Division/
Legislative
Liaison
Division/
Health Policy
Division
1.7. Approve the Non 1 day Division
document/ report; e Chiefs/
Initial/sign the Director/
endorsement HPSDT-
letter/ Undersecreta
memorandum ry
2. Receipt of the response 2.1 Issuance of Non 1 hour Administrativ
Response: e e Asst./Aide -
Admin. Unit
For Walk-in
client:
Inform client thru
phone-call/text
that response is
ready for pick-
up/e-mail.
For e-mailed
requests:
e-mail the
requested
data/document to
the client.
3. Accomplish the 3.1 Provide Non 10 minutes Administrativ
Customer Satisfaction Customer Satisfac e e Asst./Aide -
Survey (CSS) Form thru tion Survey (CSS) Admin. Unit
hard copy/ QR Code/ CSS Form directly to
link the client and
ensure submission
of accomplished
CSS form
TOTAL Non 4 days,7

e hours, and
40 minutes
Health Facilities Enhancement
Program Management Office
28. REQUEST FOR HEALTH FACILITIES ENHANCEMENT PROGRAM (HFEP) DATA
(COMPLEX)
This service provides the requested HFEP data on the physical and financial
accomplishment which does not requires further technical evaluation and additional data from
other offices or other external sources to produce a report and/or the data analysis.
Office or Health Facilities Enhancement Program – Research
Division: Performance Management Unit
Type of G2G - Government to Government

Transaction:
Who may avail: Department of Health and its attached Agencies/Offices,

Legislative Branch of Government and other NGAs
Request letter stating the information or Requesting Office

report needed (1 Original Copy)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit a 1. Receive letter of None 5 Minutes Admin Assistant

letter of request (ADAS) II, ADAS
request VI, Development
Management
Officer III (DMO
III)
Health Facilities
Enhancement
Program
Management
Office (HFEP MO)
None 1.1 Forward to None 2 Hours ADAS II

Director HFEP MO
None 1.2 Conduct initial None 1 day Concurrent

review and Director IV
endorsed to HFEP MO
Research
Performance
Management Unit
for appropriate
action
None 1.3 Receive by None 5 Minutes ADAS VI

Research HFEP MO
Performance
Management Unit
None 1.4 Consolidate / None 4 Days ADAS VI, DMO III

Finalize the data/ HFEP MO
report
None 1.5 Conduct final None 3 Hours DMO III

validation of data HFEP MO
None 1.6 Approve the None 1 day Concurrent

document to Director IV
be Release HFEP MO
2. Receive 2.1 Release of None 5 Minutes ADAS II

the requested Requested Data HFEP MO
data
Total None 6 Days 5

hours and 10
mins
29. REQUEST FOR HEALTH FACILITIES ENHANCEMENT PROGRAM (HFEP) DATA
(HIGHLY TECHNICAL)
This service provides the requested HFEP data on the physical and financial
accomplishment which requires further technical evaluation and additional data from other
offices or other external sources to produce report and/or the data analysis.
Office or Health Facilities Enhancement Program – Research Performance
Division: Management Unit

Transaction:
Who may avail: Department of Health and its attached Agencies/Offices, Legislative
Branch of Government and other NGAs
Request letter stating the information Requesting Office

or report needed (1 Original Copy)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit a 1.1 Receive letter of None 5 Minutes Admin Assistant

letter of request (ADAS) II, ADAS
request VI, Development
Management
Officer III (DMO III)
Health Facilities
Enhancement
Program
Management Office
(HFEP MO)
None 1.2 Forward to None 2 Hours ADAS II

Director HFEP MO
None 1.3 Endorse to None 1 Day Concurrent Director

Research IV
Performance HFEP MO
Management Unit
for appropriate
action
None 1.4 Receive by None 5 Minutes ADAS VI
Research HFEP MO
Performance
Management Unit
None 1.5 Coordinate and None 7 Days DMO III

request data from HFEP MO
other office/s
None 1.6 Consolidate / None 7 Days DMO III

Finalize the data/ HFEP MO
report
None 1.7 Conduct Final None 3 Hours DMO III

Validation of Data HFEP MO
None 1.8 Approve the None 1 Day Concurrent Director

document to be IV
release HFEP MO
2. Receive 2.1 Release None 5 Minutes ADAS II

requested the Requested HFEP MO
data Data
Total None 16 Days, 5

hours, and 10
minutes
30. REQUEST FOR REVIEW OF ARCHITECTURAL SCHEMATIC PLANS FOR
PROJECTS LESS THAN 30 MILLION PESOS
Technical Assistance on review and evaluation of architectural schematic plans for

projects less than 30 Million pesos.
Projects with less than 30 Million Pesos include but are not limited to Barangay Health
Stations (BHSs), Rural Health Units (RHUs), Provincial Warehouse, Stand Alone Dialysis
Centers, Small Super Health Centers (SHCs), Medium SHCs, and Provincial Blood Center
Projects with more than 10 Million Pesos but Less than 30 Million Pesos include but are
not limited to Polyclinics, Treatment and Rehabilitation Centers (TRCs), and Bureau of
Quarantines (BOQs).
Office or Division: Health Facilities Enhancement Program – Technical
Unit
Type of Transaction: G2G - Government to Government
Who may avail: Department of Health and its attached Agencies/Offices,

Legislative Branch of Government and other NGAs
1. Request Letter for Schematic Plan

Evaluation with the contact of the person- Requesting Office
in-charge (1 Original Copy)
2. Site Address with Map (1 Original Copy)
3. Signed Schematic Plans on A3 size
paper (1 Original Copy)
4. Signed List of Materials Specifications (1
Original Copy)
5. Signed Scope of Works / Program of
Works (1 Original Copy)
6. CD with e-file of Schematic plans in CAD
File, materials specifications, and scope
of works
7. Lot Title (1 Original Certified Photocopy)
FEES
CLIENT STEPS
PAID
1. Submit Letter of 1.1 Receive the request None 1 hour Admin Assistant II
Request from the requesting (ADAS II)
office/s, and forward Health Facilities
the documents to Enhancement
the head of the Program
office for Management
instructions Office (HFEP MO)
1.2 Receive and None 4 hours Concurrent

evaluate the Director IV
documents, and HFEP MO
forward to the
assigned technical
staff for appropriate
action.
1.3 Coordinate with the None 3 hours Architect IV,

End User and Engineer IV,
prepare an Development
acknowledgment Management
letter and the details Office III (DMO III),
to be conducted Architect II
HFEP MO
For the person

responsible per
DOH Hospital
(DOHHs), Centers
for Health
Development
(CHDs), and
Ministry of Health
(MOH), please see
the table below.
1.4 Review and Assess None Architect IV,

the forwarded ENgineer IV, DMO
documents and 3 days III, Architect II
plans. HFEP MO
4 days
For projects that are For the person
less than 10 Million responsible per
Pesos DOHHs, CHDs,
and MOH, please
For projects that are see the table
more than 10 Million below.
pesos but are less
than 30 Million
Pesos
1.5 Finalize None 1 day Architect II,

assessment and Engineer IV, DMO
recommendation III, Architect IV
and forward to Unit HFEP MO
Head/Division Chief
and Director for For the person
approval prior to the responsible per
release of the DOHHs, CHDs,
document. and MOH, please
see the table
below.
1.6 Conduct Final None 4 hours Architect IV

Review of the HFEP MO
assessment and
recommendation
1.7 Approve the 3 hours Concurrent

assessment and Director IV
recommendation HFEP MO
2.Receive the 2. Release of the None 15 minutes ADAS II

assessment document. HFEP MO
and the
recommendation
Total: None For Projects

Less than 10
Million Pesos
– 5 days, 7
hours and 15
minutes
For Projects
More than 10
Million Pesos
but Less than
30 Million
Pesos
– 6 days, 7
hours and 15
minutes
Person Responsible per DOH Hospitals, Centers for Health Development, and
Ministry of Health
Agency Person DOH Hospitals (DOHHs) Centers for Health

Action Responsible Development (CHDs) and
Ministry of Health
1.3, 1.4, Architect IV Region V CHD V and X

1.5 HFEP MO
Engineer IV None Ministry of Health

HFEP MO
DMO III NCR, Region I, Region II, CHD I, CHD II, CHD CAR,
HFEP MO Region CAR, Region III, CHD III, CHD NCR, CHD
Region IV-B, Region VI, IV-B, CHD VI, CHD VII,
Region VII, Region VIII, CHD VIII, CHD XII, CHD
Region XII, Region XIII XIII
Architect II None CHD IV-A, CHD VIII, CHD

HFEP MO IX, CHD XI
31. REQUEST FOR REVIEW OF ARCHITECTURAL SCHEMATIC PLANS FOR
PROJECTS ABOVE 30 MILLION PESOS
Technical Assistance on review and evaluation of architectural schematic plans for

projects less than 30 Million pesos.
Projects with more than 10 Million Pesos include but are not limited to DOH Hospitals,
National / Regional Blood Centers, Treatment and Rehabilitation Centers (TRCs), and the
Bureau of Quarantines (BOQs).
Office or Division: Health Facilities Enhancement Program –
Technical Unit
Who may avail: Department of Health and its attached

Agencies/Offices, Legislative Branch of
Government and other NGAs
1. Request Letter for Schematic Plan

Evaluation with the contact of the Requesting Office
person-in-charge (1 Original Copy)
2. Site Address with Map (1 Original
Copy)
3. Signed Schematic Plans in A3 size
4. Signed List of Materials Specifications
(1 Original Copy)
5. Signed Scope of Works / Program of
Works (1 Original Copy)
6. CD with e-file of Schematic plans in
CAD File, materials specifications, and
scope of works
7. Lot Title (1 Original Certified
Photocopy)
FEES
BE TIME RESPONSIBLE
PAID
1. Submit Letter 1.1 Receive the None 1 hour Admin Assistant

Request request from the II (ADAS II)
requesting office/s, Health Facilities
and forward the Enhancement
head of the office Management
for instructions Office (HFEP
MO)
None 1.2 Receive and None 4 hours Concurrent

forward to the
assigned technical
staff for
appropriate action.
None 1.3 Coordinate None 3 Hours Architect IV,

with the End User Engineer IV,
and prepare a Development
response letter Management
Office III (DMO
III), Architect IV
HFEP MO
For the person

responsible per
DOH Hospital
(DOHHs),
Centers for
Health
Development
(CHDs), and
Ministry of
Health (MOH),
please see the
table below.
None 1.4 Review and None 12 day Architect IV,

Assess the ENgineer IV,
forwarded DMO III,
documents and Architect II
plans. HFEP MO
For the person

responsible per
DOHHs, CHDs,
and MOH,
please see the
table below.
None 1.5 Finalize None 5 days Architect II,
the assessment DMO III,
and Architect IV
recommendation, HFEP MO
and forward to the
Unit Head/Division For the person
Chief responsible per
DOHHs, CHDs,
and MOH,
please see the
table below.
None 1.7 Review and None 2 days Architect IV

approval. HFEP MO
None 1.8 Conduct final None 1 day Concurrent

teview and Director IV
approval of the HFEP MO
head of the office
2.Receive the 2. Release of the None 15 mins ADAS II

assessment document. HFEP MO
and the
recommendation
Total None 21 days and

15 mins
Ministry of Health

Action Responsible Development (CHDs) and
Ministry of Health

1.5 HFEP MO
Engineer IV None Ministry of Health

HFEP MO

HFEP MO IX, CHD XI
32. REQUEST FOR REVIEW OF DAED PLANS AND DOCUMENTS
Technical assistance on review of Detailed Architectural and Engineering Design Plans

and Documents for projects less than 30 Million Pesos.
Projects with less than 30 Million Pesos include but are not limited to Polyclinic, Barangay
Health Stations (BHSs), Rural Health Units (RHUs), Provincial Warehouse, Stand Alone
Dialysis Centers, Bureau of Quarantines (BOQs), Provincial Blood Centers, and Super Health
Stations.
Projects with more than 30 Million Pesos include but are not limited to Regional Blood
Centers, National Blood Centers, Treatment and Rehabilitation Centers (TRCs), DOH Hospitals,
and DOH Warehouses.
Office or Division: Health Facilities Enhancement Program – Technical
Unit
Who may avail: Department of Health and its attached

Agencies/Offices, Legislative Branch of Government
and other NGAs
1. Request Letter for DAED and

Documents Evaluation with contact Requesting Office
person-in-charge (1 Original Copy)
2. Site Address with Map (1 Original
Copy)
3. Signed Schematic Plans in A3 size
4. List of Materials Specification (1
Original copy)
5. Scope of Works / Program of Works
(1 Original Copy)
6. CD with e-file of Schematic plans in
CAD Filem Material Specification,
and Program of Works
7. Lot Title (1 Certified True Copy)
FEES
BE TIME RESPONSIBLE
PAID
1. Submit Letter 1.1 Receive the None 1 Hour Admin Assistant

of Request request from the (ADAS) II
requesting office/s,
and forward the Health Facilities
documents to the Enhancement
head of office for Program
instructions Management
Office (HFEP
MO)
None 1.2 Receive, initial None 3 hours Concurrent

review of the Director IV
forward to the
assigned technical
action.
None 1.3 Coordinate with the None 1 day Architect IV,

End User and Engineer IV,
prepare a response Engineer III,
letter Development
Management
Office III (DMO
III), Architect II
Engineer II
HFEP MO
For the person

responsible per
DOH Hospital
(DOHHs),
Centers for
Health
Development
(CHDs), and
Ministry of
Health (MOH),
please see the
table below.
None 1.4 Review and None Architect IV,

assessment of Engineer IV,
plans, scope of Engineer III,
works, and Bill of Development
Quantity per Trade. Management
Office III (DMO
Separate the plans as III), Architect II
per the following and Engineer II
forward a copy of HFEP MO
plan and documents
to the technical staff For the person
assigned to that responsible per
trade. 10 days DOHHs, CHDs,
and MOH,
- Architectural Plans 12 days please see the
- Plumbing plans table below.
- Mechanical Plans
- Structural Plans
- Electrical Plans
- Fire Protection Plans
For projects with less

than 30 Million
Pesos
For projects with more

than 30 Million
Pesos
1.5 Prepare an None Architect IV,

individual evaluation Engineer IV,
from each trade. Engineer III,
Consolidation of Development
each report to come Management
up with an overall Office III (DMO
recommendation. 4 days III), Architect II
and forward to the Engineer II
Unit Head / Division 6 days HFEP MO
Chief for verification
For the person
For projects with less responsible per
than 30 Million DOHHs, CHDs,
Pesos and MOH,
please see the
For projects with more table below.
than 30 Million
Pesos
1.6 Check and conduct None 1 day Architect IV,

final review of the Engineer IV
documents and HFEP MO
forwards to the Head
of Office for
Approval
1.7 Approve and sign None 3 hours Concurrent

the documents Director IV
HFEP MO
2.Receive the 2.1 Release the None 15 minutes ADAS II

approved approved and HFEP MO
documents signed document
Total None For Projects

Less than 30
Million
Pesos: 16
days, 7 hours
and 15
minutes
For Projects
more than 30
Million
Pesos: 20
days, 7 hours
and 15
minutes
Ministry of Health

Action Responsible Development (CHDs)

1.5 HFEP MO
Engineer IV All DOHHs All CHDs and Ministry of

HFEP MO Health
Engineer III All DOHHs All CHDs and Ministry of

HFEP MO Health

HFEP MO IX, CHD XI
Engineer II All DOHHs All CHDs and Ministry of

HFEP MO Health
33. REQUEST FOR PAYMENT ON THE PROGRESS BILLING, FINAL BILLING, AND
RELEASE OF RETENTION OF HEALTH FACILITIES ENHANCEMENT PROGRAM
(HFEP) CENTRAL OFFICE FUNDED AND IMPLEMENTED INFRASTRUCTURE
PROJECTS
This service is for the HFEP Funded Central Office Projects and implemented by the
HFEP Management Office. Downloaded funds to other offices and/or implemented by other
offices are not included in this service
All completed documentary requirements for payment submitted by the Contractor shall
be evaluated. The approved documentary requirements, accomplishment report, and vouchers
shall be forwarded to the Financial Management Service (FMS) for the processing of payment.
The following documents shall be prepared as attachments for the processing of
payments:
Documentary Requirements Responsible Office
1. Inspection Report by the Agency's Authorized Health Facilities

Engineer (1 Original Copy) Enhancement Program
2. Statement of Time Elapsed (1 Original Copy) Management Office
3. Disbursement Vouchers (4 Original Copies) (HFEPMO)
Common Requirements for the Progress and Final DOH End-user

Billing:
1. Obligation Request Status (ORS) for General Fund
(GF) or Budget Utilization Request (BUR) for Trust
Fund (TF) approved by the signing authorities (3
Original Copies)
2. Approved Contract (1 Certified True Copy)
3. Endorsement from Legal Service that contract has
been reviewed and found to in order (1 Original Copy)
4. Notice to Proceed (1 Certified True Copy)
5. A receiving copy of the submission of BAC/ COBAC
of the basic requirements and additional documentary
requirements pertaining to the contract to the Office
of the Auditor (1 Certified True Copy)
6. Certificate of Availability of Funds (CAF) signed by
both Head of Budget and Accounting Office (1
Original Copy)
Additional Requirements for the Final Billing:

1. Certificate of Completion and Certificate of Final
Inspection from Implementing Unit signed by the
signatory of Contract (1 original copy)
For Release of Retention: DOH End-user

1. Obligation Request Status (ORS) for General Fund
Original Copies)
2. Approved Contract (1 Certified True Copy)
3. Certification from the end-user that the project is
completed and inspected. (1 Original Copy)
The DOH End-users refers to the Bureaus, Offices, and Services in the Department of
Health – Central Office, and DOH Hospitals.
Office or Health Facilities Enhancement Program - Management Office

Division: (Technical Unit)
Type of G2B - Government to Business Entity

Transaction:
Who may avail: Private Entities (Contractor)
For the Progress and Final Billing:

1. Letter of request from the Contractor
for progress/final payment (1 Authorized Representative from requesting
Original Copy) party (Contractor)
2. Statement of Work
Accomplishment/Progress Billing (1
Original Copy)
3. Results of Test Analysis (1
Photocopy)
4. Contractor's Affidavit on payment of
laborers & materials (1 Photocopy)
5. Pictures (before, during & after
construction of items of work
especially the embedded items) (1
Original Copy)
6. Vouchers of all previous payments
(1 Photocopy)
Additional Requirements for the
Final Billing:
1. As-Built Plans (1 original copy)
2. Warranty Security (1 original copy)
For Release of Retention

1. Letter of request from the Contractor
for release of retention (1 Original
Copy)
2. Any Security in the form of cash,
bank guarantee, irrevocable standby
letter of credit from a commercial
bank, GSIS, or surety bond callable
on demand (1 Original Copy
TO TIME RESPONSIBLE
BE
PAID
1. Submit the 1.1 Receive the None 1 hour Admin Assistant

request for request for (ADAS) II
payment / payment including Health Facilities
billing the complete billing Enhancement
documents documents from the Program
to HFEP contractor and/or Management
endorsement from Office (HFEP
the end-user. And MO)
forward the
documents to the
head of office for
instructions

forward to the
assigned technical
action.
1.3 Receive and None 4 hours Architect IV,

evaluate the Engineer IV,
documents per Development
progress/final billing Management
checklist and Officer (DMO) III,
prepare initial Architect II,
report. Engineer II
HFEP MO
If with
compliance, If incomplete:
receive the Return to the For the person
notification on contractor responsible per
lacking DOH Hospital
documents and (DOHHs),
comply Centers for Health
Development
(CHDs), and
Ministry of Health
(MOH), please
see the table
below.
None 1.4 Validate through None Architect IV,

inspection, and Engineer IV,
prepare the DMO III, Engineer
physical III, Architect II
accomplishment Engineer II,
report, the amount HFEP MO
of payment request,
inspection report,
and statement of For the person
time elapse responsible per
DOHHs, CHDs,
3 days and MOH, please
For less than 10 see the table
Million Pesos below.
infrastructure
projects
6 days
For 10 Million pesos to

30 Million Pesos
infrastructure
projects 10 days
For more than 30

Million pesos
infrastructure
projects
None 1.5 Prepare and None 4 hours ADAS V, ADAS

submit the voucher IV
with the attached HFEP MO
documentary
requirements
submitted by the
end-user
None 1.6 Review, approve None 3 hours Concurrent

and sign the Director IV
accomplishment HFEP MO
report and
vouchers
None 1.7 For concurrence of None 2 days DOH End-user

the approved
documentary
requirements,
accomplishment
report, and
vouchers.
None 1.8 Release the None 30 minutes ADAS II

approved and HFEP MO
signed
accomplishment
report, and
vouchers
For Php5 million and

below transactions
proceed to agency
action 1.9
For Php 5 Million and

above transaction,
record and forward
to the designated
signatory
None 1.9 Receive, Review, None 2 days For 5 Million to 50

Approve, and Million
release the Signed transactions –
and Approved Assistant
Documentary Secretary of
Requirements, Health
Accomplished
report, and Voucher For 50 Million to
to the End-User 500 Million
Transactions –
Undersecretary of
Health
For Above 500

Million
Transactions–
Secretary of
Health
None 1.10 Forward the None 30 minutes ADAS II

approved HFEP MO
documents to
Accounting/FMS to
process the
payment.
Total None For Projects

below Php 10
Million with
below Php 5M
Transactions
– 7 days
For Projects
below Php 10
Million with
Php 5M and
above
Transactions
– 9 days
For Projects
Php 10 Million
to Php 30
Million with
below Php 5M
Transactions
– 10 days
For Projects
Php 10 Million
to Php 30
Million with
Php 5M and
above
Transactions
– 12 days
For Projects
more than
Php 30
Million with
below Php 5M
Transactions
– 14 days
For Projects
more than
Php 30
Million with
with Php 5M
and above
Transactions
– 16 days
*This service is covered under the Revised Implementing Rules and Regulations (IRR)
of the RA 9184 Annex E – 10.2.e, updated as of June 30, 2022
Stage 1: Person Responsible per DOH Hospitals, Centers for Health

Development, and Ministry of Health

1.3, 1.4 Architect IV Region V CHD V and X

HFEP MO

HFEP MO Health

HFEP MO Health

HFEP MO IX, CHD XI

HFEP MO Health
34. REQUEST FOR THE PROCESSING OF ADVANCE PAYMENT OF HEALTH
FACILITIES ENHANCEMENT PROGRAM (HFEP) FUNDED AND HFEP-MO
IMPLEMENTED INFRASTRUCTURE PROJECTS
This service is for the HFEP Funded Central Office Projects and implemented by the
HFEP Management Office. Downloaded funds to other offices and/or implemented by other
offices are not included in this service
This service involves the following stages:
Stage I: Preparation of Voucher

All completed documentary requirements for payment submitted by the Contractor shall
be evaluated. The approved documentary requirements, accomplishment report, and vouchers
shall be forwarded to the Financial Management Service (FMS) for the processing of payment.
The following documents shall be prepared as attachments for the processing of

payments:
1. Inspection Report by the Agency's Authorized Health Facilities

Engineer (1 Original Copy) Enhancement Program
2. Statement of Time Elapsed (1 Original Copy) Management Office
3. Disbursement Vouchers (4 Original Copies) (HFEPMO)
1. Obligation Request Status (ORS) for General Fund DOH End-user

Original Copies)
2. Notarized Contract (1 Certified True Copy)
3. Endorsement from Legal Service that contract has
been reviewed and found to in order (1 Original
Copy)
4. Notice to Proceed (1 Certified True Copy)
5. Receiving copy of the submission of BAC/ COBAC of
the basic requirements and additional documentary
requirements pertaining to the contract to the Office
of the Auditor (1 Certified True Copy)
6. Irrevocable Standby Letter of Credit/Security
Bond/Bank Guarantee or a surety bond called upon
demand, issued by a surety or insurance company
duly licensed by the Insurance Commission and
confirmed by the procuring entity
7. Scope of Work/Program of Work and Detailed
Estimates (1 original copy)
a.Detailed breakdown of the Contract Cost, including the
detailed breakdown of estimates and/or unit cost
analysis/derivation for each work item expressed in volume
area/lump sum/or for infrastructure projects
b.Detailed Breakdown of the ABC
8. Certificate of Availability of Funds (CAF) signed by
both Head of Budget and Accounting Office (1
Original Copy)
The DOH End-users refers to the Bureaus, Offices, and Services in the Department
of Health – Central Office, and DOH Hospitals.
Stage II: Processing of Payment by the Financial Management Service (FMS)
All primary and secondary requirements necessary for the processing of disbursement
vouchers through public bidding (goods and services) from various offices of the DOH-
CO shall be complied with and to be submitted to Financial and Management Service
(FMS) by the various DOH-CO originating offices.
The following situations are considered in the processing of payment:
1) In case of unavailability of cash/Notice of Cash Allocation (NCA) on the beginning

days of the fiscal year, the vouchers received and processed are only certified as
to the completeness of Supporting Documents (SDs) and propriety of amount by
the FMS- Accounting Division. Per the Department of Budget and Management’s
(DBM) schedule, NCA for January is usually released within the first few days of
the fiscal year. Consequently, the FMS-AD can only certify the cash availability on
the DV once the NCA is released.
2) In case of unavailability of cash/NCA on the last few days of the month, the
vouchers received and processed are only certified by the FMS-AD as to the
completeness of SDs and propriety of amount. Per the DBM’s schedule, Notice of
Cash Allocation (NCA) is available every first working day of the succeeding month
. Consequently, the FMS-AD can only certify the cash availability on the DV once
the NCA is released.
3) In case of check, the cut-off time is 3:00 pm per Landbank of the Philippines (LBP)
policy.
4) In case of List of Due and Demandable Accounts Payable (LDDAP), the

processing time for the clearing period shall be observed:
For LBP account - the clearing time is within 48 hours upon receipt of Advice of
Checks Issued and Cancelled (ACIC)
For non-LBP account - the clearing time is within 3 banking days upon receipt of
Advice of Checks Issued and Cancelled (ACIC)
Office or Health Facilities Enhancement Program - Management Office –

Division: Technical Unit
Type of G2B - Government to Business Entity

Transaction:
Who may avail: Private Entities (Contractor)
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Letter Request from Contractor

for advance payment not
exceeding 15% of the total Authorized Representative from requesting
contract price to be made in lump party (Contractor)
- sum or, at the most, two (2)
installments according to the
schedule specified in the
Invitation to Bidders and other
relevant tender documents (1
original copy).
2. Irrevocable Standby Letter of
Credit/Security Bond/Bank
Guarantee or a surety bond
called upon demand, issued by a
surety or insurance company
duly licensed by the Insurance
Commission and confirmed by
the procuring entity. (1 Original
Copy)

TO TIME RESPONSIBLE
BE
PAID
STAGE 1: Preparation of Voucher

payment / payment including Health Facilities
billing the complete billing Enhancement
documents documents from Program
to HFEP the contractor Management
and/or Office (HFEP MO)
endorsement from
the end-user. And
forward the
documents to the
head of office for
instructions

forward to the
assigned technical
staff for
appropriate action.
1.3 Receive and None 3 hours Architect IV,

evaluate the Engineer IV,
documents per Development
progress/final Management
billing checklist and Officer (DMO) III,
prepare initial Architect II,
report. Engineer II
If with HFEP MO
compliance,
If incomplete:
receive the
Return to the For the person
notification on
contractor and/or responsible per
lacking
End-user DOH Hospital
documents and
(DOHHs), Centers
comply
for Health
Development
(CHDs), and
Ministry of Health
(MOH), please
see the table
below.
None 1.4 Prepare and None 4 hours ADAS V, ADAS IV

submit the voucher HFEP MO
with the attached
documentary
requirements
submitted by the
end-user
None 1.5 Review, approve None 3 hours Concurrent

and sign the Director IV
accomplishment HFEP MO
report and
vouchers
None 1.6 For concurrence None 2 days DOH End-user

of the approved
documentary
requirements,
accomplishment
report, and
vouchers. And
forward the
approved
documents to
Accounting/FMS to
process the
payment.
None 1.7 Release the None 30 minutes ADAS II

approved and HFEP MO
signed
accomplishment
report, and
vouchers
For 5 million and

below transactions
proceed to agency
action 1.9
For Php5 Million and

above transaction,
record and forward
to the designated
signatory
None 1.8 Receive, Review, None 2 days Assistant
Approve, and Secretary of
release the Signed Health
and Approved (For 5 Million to
Documentary 50 Million
Requirements, transactions)
Accomplished
report, and
Voucher to the Undersecretary of
End-User Health
(For 50 Million to
500 Million
Transactions)
Secretary of
Health
(For Above 500
Million
Transactions)
None 1.8 Forward the None 30 minutes ADAS II

approved HFEP MO
documents to
Accounting/FMS to
process the
payment.
Total None For Php 5

Million and
Below
Transactions
– 4 days
For Above
Php 5 Million
Transactions
– 6 days
STAGE 2: Preparation of Voucher

*This service is covered under of the Revised Implementing Rules and Regulations of the
RA 9184 Annex E – 10.2.e, updated as of June 30, 2022
Stage 1: Person Responsible per DOH Hospitals, Centers for Health

Development, and Ministry of Health

1.3 Architect IV Region V CHD V and X

HFEP MO

HFEP MO Health

HFEP MO Health

HFEP MO IX, CHD XI

HFEP MO Health
Health Human Resource
Development Bureau (HHRDB)
35. DEPLOYMENT OF INTERNS UNDER THE GOVERNMENT INTERNSHIP PROGRAM
(GIP) AT THE DOH-CENTRAL OFFICE
The DOH Government Internship Program aims to provide broader training and
opportunities among the youth geared towards the acquisition and/or application of knowledge
and will in the workplace. The experience introduces the youth to public service, which can help
them as they eventually join the workforce.
Office or Division: Health Human Resource Development Bureau-
Learning and Development Division (HHRDB-LDD
Who may avail: Filipino Citizen ages 18-25 years old
1. Application Letter addressed to the Applicant
Director IV of the Health Human
Resource Development Bureau -
One (1) original copy
2.Duly Accomplished DOH GIP HHRDB-Learning and Development
Application Form - Two (2) original Division at 3 floor bldg. 12A
rd
copies
3.Birth Certificate - One (1) photocopy Philippine Statistics Authority
4.Certificate of Good Moral Character School Guidance Counselor/Dean
or Barangay Clearance - One (1) Barangay Hall
original copy
5.Additional Requirements (any of the Learning Institution
following if applicable) TESDA
 College Diploma - One (1)
photocopy
 National Certificate - One (1)
photocopy
 Current Registration Card with
Class Schedule - One (1)
photocopy
FEES
CLIENT STEPS
PAID
1. Submission of 1.1 Receiving None 35 minutes Human Resource

Complete of complete Management
Application requirements Officer I/II- HHRDB
Requirements Learning and
Development
Division
1.2. Evaluation None 20 minutes Human Resource
of submitted Management
requirements Officer I/II- HHRDB
and ensuring Learning and
that they met Development
the target Division
beneficiaries for
the program
1.2.1 If
qualified,
proceed to 1.3
1.2.2 If not
qualified, send
regret letter
1.3 Scheduling None 10 minutes Human Resource

and notification Management
for interview Officer I/II- HHRDB
schedule Learning and
Development
Division
2. Attendance to 2.1 Interview of None 5 days Human Resource
the Interview qualified Management
applicants. Officer I/II- HHRDB
Learning and
2.1.1 If Development
Division
qualified,
proceed to
2.1.2 If not
qualified, send
regret letter
3. Reporting to 3.1 Matching of None 1 day Human Resource

HHRDB-LDD applicants Management
according to the Officer I/II- HHRDB
requests forms Learning and
submitted by Development
Division
offices.
3.1.1 If
accepted,
proceed to 3.2
3.1.2 If not
accepted, send
regret letter
3.2 Submission None 4 hours Human Resource
of other Management
requirements, Officer I/II- HHRDB
contract signing Learning and
and Development
Division
endorsement to
PAD for
enrollment to
PTIS and
biometrics
3.3 Orientation, None 4 hours Human Resource

and deployment Management
of the intern to Officer I/II- HHRDB
the designated Learning and
office and the Development
Division
program for the
accepted
interns.
TOTAL None 6 days, 8

hours and 35
minutes
36. DEPLOYMENT OF ON THE JOB TRAINING (DOH OJT) INTERNS IN THE DOH-
CENTRAL OFFICE
To be able to assist in enhancing the capabilities of the student trainees of the OJT
Program; To provide opportunities for OJT student trainees to be oriented with vision, mission
and various DOH health programs, including the organizational structures, policies, and
management of government offices
Office or Health Human Resource Development Bureau - Learning and
Division: Development Division (HHRDB-LDD)
Type of G2C-Government to Citizen
Transaction:
Who may Graduating College Students
avail:
1. Letter of Endorsement from the Learning Institution
institution/university addressed to the
Director IV of the Health Human Resource
Development Bureau - One (1) original
copy
2.Duly accomplished DOH-OJT Application DOH-HHRDB-LDD at 3 floor Bldg. 12A
rd
Form - One (1) original copy

3.Resume - One (1) original copy Student
4.Waiver Form duly signed by the parent DOH-HHRDB-LDD at 3 floor Bldg. 12A
rd
or guardian - One (1) original copy

5.Training Plan signed by the OJT Learning Institution
Coordinator (as per CHED Memorandum
Order No. 23, s. 2009) - One (1) original copy
6.Memorandum of Agreement (MOA) DOH-HHRDB-LDD at 3 floor Bldg. 12A
rd
between the Department of Health and the

Institution - Three (3) original copies
FEES
BE TIME RESPONSIBLE
PAID
1. Submission of 1.1 Acknowledges request None 20 mins Human Resource
complete letter from school and Management
application provide list of requirements Officer I/II-
requirements HHRDB Learning
and Development
Division
1.2 Screening and None 3 hours Human Resource
Evaluation of complete Management
application requirements Officer I/II-
HHRDB Learning
and Development
Division
1.3 Matching of OJT None 3 hours Human Resource
applicants to offices based Management
on training plan submitted Officer I/II-
and functions of the latter. HHRDB Learning
And coordination with the and Development
offices if they can Division
accomodate the OJT
applicants.
1.4 If Approved (Send None 1 day Human Resource
Letter of Acceptance) and Management
proceed to step 1.4 Officer I/II-
HHRDB Learning
1.4.1 If Disapproved (Send and Development
Letter of Regret) Division
1.5 Prepare Memorandum None 1 day Human Resource
of Agreement (MOA) - Management
Coordination with assigned Officer I/II-
office HHRDB Learning
and Development
Division/ AO of the
assigned office
assignment
1.6 Endorsement of None 2 days Human Resource
student trainees’ Management
documents to assigned Officer I/II-
office (Preparation for OJT HHRDB Learning
Orientation & Approval of and Development
MOA) Division/ AO of the
assigned office
1.6.1 Preparation for OJT assignment
Orientation
1.5.2 Approval of MOA
1.7 Conduct OJT None 4 hrs Human Resource
Orientation and Provide Management
necessary documents for Officer I/II-
internship HHRDB Learning
and Development
1.7.1 Division/ AO of the
Distribution/deployment of assigned office
student trainees to the assignment
assigned office.
2.Reporting to 2.1 Orientation of the None 1 hour AO of the
assigned office students on the rules, assigned office
regulation and functions of assignment/
the assigned office immediate
supervisor of the
intern
3.Submission of 3.1 Evaluate the None 2 days Human Resource
post-internship performance of the intern Management
requirements Officer I/II-
by the immediate HHRDB Learning
supervisor and Development
Division/
3.2 Submission of OJT immediate
post-internship supervisor of the
requirements intern
3.3 Prepare and facilitate

signing of certificate of
completion
3.4 Intern shall receive the

certificate of completion
6 days, 11
TOTAL None hours and 20
minutes
Health Facility Development
Bureau
37. PROVISION OF TECHNICAL ASSISTANCE FOR PHONE-CALL CLIENTS RELATED
TO HEALTH FACILITY DEVELOPMENT
This service provides technical assistance for phone-call clients, pertaining to policies,
standards, programs and plans under the Health Facility Development Bureau (HFDB). Please
refer to the link (https://bit.ly/HFDBPrograms) for the List of HFDB Programs, Systems, Projects
and Databases
Office or Health Facility Development Bureau
Division:
Type of G2C – Government to Citizen;
Transaction: G2B – Government to Business;
G2G – Government to Government
Who may avail: All
REQUIREMENTS
None None
FEES
AGENCY TO PROCESSING
CLIENT STEPS PERSON RESPONSIBLE
ACTIONS BE TIME
PAID
1. Contact HFDB 1.1. Receive the Concerned Division Chief
through phone phone-call 2 minutes
call and state the request None
request from Divisions:
client -Health Systems Development
and Management Support
Division;
-Policy, Planning, and Program
Development Division;
-Facility Performance
Management Division
OR
Administrative Officer IV
Administrative Unit
(whichever Division/Unit
Personnel receives the call)
1.2. Determine Concerned Division Chief
the nature of
request None 8 minutes
Divisions:
-Health Systems Development
Division;
-Facility
Performance Management
Division
OR
Administrative Unit
1.3. Refer the Concerned Division Chief
None phone call to
the None 5 minutes
concerned Divisions:
personnel -Health Systems Development
Division;
Management Division
OR
Administrative Unit
1.4. Accept the Concerned Division

phone Chief/Technical Staff-Medical
call and None 10 minutes Officer III/IV, Development
clarify Management Officer I/II/III/IV)
the request
Divisions:
Division;
Management Division
2. Discuss the Provide None 20 minutes Concerned HFDB Technical

concern technical (maximum) Staff-Medical Officer III/IV,
assistance depending on Development Management
the type of Officer I/II/III/IV)
request
Divisions:
Division;
-Facility
Division
Total None 45 minutes

38. REQUEST FOR TECHNICAL ASSISTANCE ON HEALTH FACILITY DEVELOPMENT
RELATED CONCERNS THROUGH E-MAIL/MAIL
This service provides technical assistance (through e-mail/mail), pertaining to policies,

refer to the link (https://bit.ly/HFDBPrograms) for the List of HFDB Programs, Systems,
Projects and Databases
Division:
Who may avail: All
Request letter through e-mail/mail (1 Client
copy)
(to attach related documents)
FEES
AGENCY TO PROCESSING
ACTIONS BE TIME
PAID
1. Send the 1.1. Receive request None 5 minutes Administrative Officer IV
Request Letter from client Administrative Unit
to the HFDB through e-mail/
Official E-mail mail
address and or
via mail
1.2. Determine the None 5 minutes Administrative Officer IV
nature of Administrative Unit
request based
on the
subject/info.
being requested
None 1.3. Encodes None 5 minutes Administrative Officer IV
document in Administrative Unit
online DOH
Document
Tracking
Information
System
(DTRAK)
1.4. Creates or None 5 minutes Administrative Officer IV
updates routing Administrative Unit
slip in online
DTRAK
1.5 Forwards to None 5 minutes Administrative Officer IV

Director IV/OIC Administrative Unit
1.6 Provides action None 25 minutes Director IV/OIC

points relative to
the request
1.7. Scans and None 5 minutes Administrative Officer IV

stores Administrative Unit
e-copy of
document with
instruction
(action to be
taken)
1.8. Forwards None 3 minutes Administrative Officer IV
through e-mail to Administrative Unit
assigned
Division
Chief/Head of
Committee
and/or
concerned
Technical Staff
1.9. Acknowledges None 1 hour Concerned Division Chief

the e-mail and/or and/or Head of the
mail, review and concerned Committee
tag the request
Divisions:
-Health Systems
Development and
Management Support
Division;
-Policy, Planning, and
Program Development
Division;
-Facility
Division
1.10 Encodes to None 2 minutes Administrative Officer IV

HFDB Administrative Unit
Monitoring
Dashboard
1.11 Provide Concerned Division
technical Chief/Technical Staff
assistance via None 2 days & 6 (Medical Officer III/IV, DMO
e-mail and/or hours I/II/III/IV).
mail depending (maximum)
on the type of Divisions:
request -Health Systems
Development and
Management Support
Division;
Program Development
Division;
Management Division
Total 3 days
39. PROVISION OF TECHNICAL ASSISTANCE FOR WALK-IN CLIENTS RELATED TO
HEALTH FACILITY DEVELOPMENT
This service provides technical assistance for walk-in clients, pertaining to policies,
refer to the link (https://bit.ly/HFDBPrograms) for the List of HFDB Programs, Systems,
Projects and Databases
Division:
Who may avail: All
REQUIREMENTS
None None
FEES
AGENCY TO PERSON
CLIENT STEPS PROCESSING TIME
PAID
1. State the 1.1. Acknowledge Administrative Officer
Request to therequest from client 5 minutes IV
HFDB Receiving None Administrative Unit
Area
1.2. Determine the Administrative Officer
nature of IV
request None 5 minutes Administrative Unit
1.3. Inform the Administrative Officer
concerned IV
division None 5 minutes Administrative Unit
None 1.4. Review and Concerned Division
clarify the Chief/Technical Staff
request None 10 minutes (Medical Officer III/IV,
DMO I/II/III/IV).
Divisions:
-Health Systems
Development and
Management Support
Division;
Program Development
Division;
Management Division
2. Discuss the 2.1 None 10 minutes Concerned Division
concern Assessment of Chief/Technical Staff
request (Medical Officer III/IV,
6 days, 7 hours and DMO I/II/III/IV).
20 minutes
Divisions –
2.2 Provide Health Systems
technical Development and
assistance Management Support
Division/ Policy,
Planning, and Program
Development
Division/Facility
Performance
Management Division
5 minutes
3. Request Issue the None Administrative Officer
Certificate of Certificate of IV
Appearance if Appearance as Administrative Unit
needed requested
Total None 6 days, 7 hrs and

55 minutes (If
without Certificate of
Appearance.
Inclusive of
maximum processing
time of 6 days, 7 hrs
and 20 minutes.)
7 days
(If with Certificate of
Appearance.
Inclusive of
maximum processing
time of 6 days, 7 hrs
and 20 minutes)

refer to the link (https://bit.ly/HFDBPrograms) for the List of HFDB Programs, Systems, Projects
and Databases
Division:
Who may avail: All
Request letter through e-mail/mail (1 copy) Client
FEES
BE TIME RESPONSIBLE
PAID
1. Send the Request1.1. Receive request from None 5 minutes Administrative
Letter to the HFDB client through e-mail/ Officer IV
Official E-mail mail Administrative Unit
address and or via
mail
1.2. Determine the nature None 5 minutes Administrative
of request based on Officer IV
the subject/information Administrative Unit
being requested
1.3. Encodes document in None 5 minutes Administrative
online DOH Document Officer IV
Tracking Information Administrative Unit
System (DTRAK)
1.4. Creates or updates None 5 minutes Administrative

routing slip in online Officer IV
DTRAK Administrative Unit
1.5 Forwards to Director None 5 minutes Administrative

IV/OIC Officer IV
Administrative Unit
1.6 Provides action points None 25 minutes Director IV/ OIC
relative to the request
1.7. Scans and stores None 5 minutes Administrative

e-copy of document Officer IV
with instruction (action Administrative Unit
to be taken)
None
1.8. Forwards through None 3 minutes Administrative
e-mail to assigned Officer IV
Division Chief/Head of Administrative Unit
Committee and/or
concerned Technical
Staff
1.9. Acknowledges None 1 hour Concerned Division
the Chief and/or Head
e-mail and/or mail, of the concerned
review and tag the Committee
request
Divisions:
-Health Systems
Development and
Management
Support Division;
-Policy, Planning,
and Program
Development
Division;
-Facility
Performance
Management
Division
1.10 Encodes to HFDB None 2 minutes Administrative

Monitoring Dashboard Officer IV
Administrative Unit
1.11 Provide technical None 6 days & 6 Concerned Division

assistance via hours Chief/Technical
e-mail and/or mail (maximum) Staff (Medical
depending on the type Officer III/IV, DMO
of request I/II/III/IV).
Divisions:
-Health Systems
Development and
Management
Support Division;
-Policy, Planning,
and Program
Development
Division;
-Facility
Performance
Management
Division
Total
7 days

refer to the link (https://bit.ly/HFDBPrograms) for the List of HFDB Programs, Systems, Projects,
and Databases
Division:
Who may avail: All
Request letter through e-mail/mail (1 copy) Client
FEES
BE TIME RESPONSIBLE
PAID
1. Send the Request1.1. Receive request from None 5 minutes Administrative
Letter to the client through e-mail/ Officer IV
HFDB Official E- mail Administrative Unit
mail address and
or via mail
1.2. Determine the nature None 5 minutes Administrative
of request based on Officer IV
the subject/information Administrative Unit
being requested
1.3. Encodes document in None 5 minutes Administrative

online DOH Document Officer IV
Tracking Information Administrative Unit
System (DTRAK)
1.4. Creates or updates None 5 minutes Administrative

routing slip in online Officer IV
DTRAK Administrative Unit
1.5 Forwards to Director None 5 minutes Administrative

IV/OIC Officer IV
Administrative
Unit;
1.6 Provides action points None 25 minutes Director IV/ OIC

relative to the request
1.7. Scans and stores None 5 minutes Administrative

e-copy of document Officer IV
with instruction (action Administrative Unit
None to be taken)
1.8. Forwards through e- None 3 minutes Administrative
mail to assigned Officer IV
Division Chief/Head of Administrative Unit
Committee and/or
concerned Technical
Staff
1.9. Acknowledges the e- None 1 hour Concerned

mail and/or mail, Division Chief
review and tag the and/or Head of the
request concerned
Committee
Divisions:
-Health Systems
Development and
Management
Support Division;
-Policy, Planning,
and Program
Development
Division;
-Facility
Performance
Management
Division
1.10 Encodes to HFDB None 2 minutes Administrative

Monitoring Dashboard Officer IV
Administrative Unit
1.11 Provide technical Concerned

assistance via e-mail Division
and/or mail depending None 19 days & 6 Chief/Technical
on the type of request hours Staff (Medical
(maximum) Officer III/IV, DMO
I/II/III/IV).
Divisions:
-Health Systems
Development and
Management
Support Division;
-Policy, Planning,
and Program
Development
Division;
-Facility
Performance
Management
Division
Total 20 days
Knowledge Management and
Information Technology Service
42. RETRIEVAL AND AUTHENTICATION OF ADMINISTRATIVE ISSUANCES (AIS)
POSTED IN THE DOH ADMINISTRATIVE ISSUANCES (AIS) BILLBOARD
This procedure was established to provide clear, specific and standard guidelines in the
retrieval, certifying and releasing of Certified True Copy (CTC) of administrative issuances
posted in the DOH AIs Billboard by the Central Records and Archives Unit (KMITS-CRAU).
Office or Division: Knowledge Management and Information Technology
Service – Knowledge Management Division (KMITS-
KMD)
Type of Transaction: G2G (Government to Government)
G2C (Government to Citizen)
G2B (Government to Business)
Who may avail: All
Service Request Form (SRF) CRAU
DTRAK registration and Routing Slip DOH Online Document Tracking and
Information System (DTRAK)
Logbook CRAU
FEES
BE TIME RESPONSIBLE
PAID
None 2 minutes Records Officer

1. Submit request 1. Receive request I, Data Controller
- filled out SRF II
or logbook (for
DOH Central 1. Check
Office clients) completeness of
details of
request
2. Wait for the CTC of

the requested 1. Process the None 5 minutes Records Officer I,
record/s requests Data Controller II
1. Search if the AI is
available in the
AIs Billboard
***If no record
available, inform
None 10 minutes Records Officer II,
client, end of process
Records Officer I
HPO I, Data
1.2 If available, retrieve Controller II
and photocopy or
print the issuance None 5 minutes
Records Officer II,
Records Officer I
1.3 Stamp all pages of HPO I, Data
the issuance with Controller II
CTC

4.Authorized Records Officer I,
signatories will initial HPO I, Data
and sign the Controller II
document Administrative
Assistant VI,
Information
Officer III
None 5 minutes
Records Officer II,
Records Officer I,
HPO I, Data
5.Mark each page of
Controller II
the CTC copy with the None 1 minute
official DOH seal
Records Officer II,
Records Officer I
HPO I, Data
Controller II
6.Fill out Action Taken
portion of the SRF
3. Receive, register None 2 minutes Records Officer I,

and acknowledge 2.Release the CTC Data Controller II
receipt in the SRF or copy to the client
logbook
If requested thru None 30 minutes Records Officer II,

email – wait for 1. Process the Records Officer I,
response to email request HPO I, Data
Do Steps 1.1 to 1.5 Controller II
Administrative
Assistant VI,
Information
Officer III
None 10 minutes
Records Officer II,
Records Officer I,
HPO I, Data
Controller II
2.Reply to client Administrative
email and attach Assistant VI,
CTC of requested Information
issuance Officer III
Records Officer II,
None 20 minutes Records Officer I,
HPO I, Data
Controller II
Administrative
Assistant VI,
***If not available,
Information
reply to client email
Officer III
and inform that
issuance is not
available
TOTAL If requested thru SRF

PROCESSING TIME 35 minutes
1. For records on file 7 minutes
2.If no record on file

40 minutes
If request thru email
20 minutes
1. For records on file
2.If no record on file

43. RETRIEVAL AND AUTHENTICATION OF PERSONNEL RECORDS (201 FILE) OF
RETIRED, RESIGNED AND SEPARATED FROM SERVICE PERSONNEL OF THE DOH
This procedure was established to provide clear, specific and standard guidelines
in the retrieval, certifying and releasing of Certified True Copy (CTC) of Personnel records
(201 file), of retired, resigned and separated from service personnel of the DOH in the
Knowledge Management and Information Technology Service - Central Records and
Archives Unit (KMITS-CRAU)
(b) Office or Division: Knowledge Management and Information Technology

Service – Knowledge Management Division (KMITS-KMD)
(b) Classification: Simple
(b) Type of Transaction: G2G (Government to Government); G2C (Government to
Public)
(c)Who may avail: DOH Central Offices, public
Service Request Form (SRF) – 1 copy CRAU
Photocopy of ID (owner of the file) – 1 copy Client
Authorization letter and ID (representative) – 1 Client
copy
FEES
(e)CLIENT STEPS AGENCY (f)ACTIONS
(g)BE (h)TIME (i)RESPONSIBLE
PAID
1. Receive SRF None 2 minutes Records Officer II

1. Submit filled Records Officer I
out SRF
1. Check
completeness of
details of request
2. Wait for the CTC of

the requested 3.Process the None 5 minutes Records Officer II,
record/s requests Records Officer I
4.Search if the
record is
available on file
***If not available, Records Officer I
inform client
None 10 minutes
Records Officer II,
Records Officer I
NAP
5. If available,
retrieve the 201
file
None Stop Time
If file is already
transferred to
the National NAP
Archives of the
Philippines None Stop Time
(NAP), request
retrieval of the
file
NAP,
Administrative Aide
2.2.1 NAP retrieve the
III
201 file
None 3 minutes
2.2.2 Pick-up the 201
file from the NAP
Records Officer II,
None 2 minutes Records Officer I
2.2.3 Do Step 2.3 to
Step 3
If the request is for Records Officer II,

CTC of 201 file: None 2 minutes Records Officer I,
Information Officer
III
2.3 Photocopy and
stamp all pages of None 1 minute
the requested Records Officer II,
records with CTC Records Officer I,
Records Officer II,

Records Officer I
6.Authorized
signatories initial
and sign the None 5 minutes
document
Records Officer I,
None Stop Time Data Controller II
7.Mark each
page of the CTC
copy with the
None 2 minutes PAD
official DOH seal
None 1 minute Records Officer I,

8.Fill out Action
Taken portion of Data Controller II
the SRF None 2 minutes
Records Officer II,
Records Officer I
If request is for Records Officer I,
Service Record (SR) Data Controller II
and Certifications
None 2 minutes
a.Forward the
201 file to the
Personnel
Administration Records Officer II,
None 2 minutes
Division (PAD) Records Officer I,
Information Officer
None 1 minute III
b. PAD evaluate
and prepare SR Records Officer I,
or certifications Data Controller II
Records Officer I,
c. Receive the SR Data Controller II
or certifications
and 201 file from
the PAD
d. Assign
appropriate code
e. If client requests
for additional
copies,
photocopy and
stamp all pages
with CTC
f. Authorized
signatories initial
and sign the
document
g. Mark each page

of the CTC copy
with the official
DOH seal
2.10 Fill-out Action Taken

portion of the SRF
3. Pick-up, register None 2 minutes Records Officer II,

and acknowledge 3.Release the CTC Records Officer I
receipt in the SRF copy to the client
or logbook
TOTAL For 201 files

PROCESSING available at CRAU:
TIME 30 minutes
1. CTC of 201 File 37 minutes
2.CTC of 30 minutes
SR/Certifications
37 minutes
For 201 files already
transferred to NAP:
1. CTC of 201 file
2.CTC of
SR/Certifications
44. RETRIEVAL AND AUTHENTICATION OF ADMINISTRATIVE ISSUANCES
retrieval, certifying and releasing of Certified True Copy (CTC) of administrative issuances in the
Knowledge Management and Information Technology Service - Central Records and Archives
Unit (KMITS-CRAU).
KMD)
(b) Classification: Complex
(b) Type of Transaction: G2G (Government to Government); G2B (Government to
Business Entity); G2C (Government to Public)
(c)Who may avail: DOH offices/employees, other government agencies and
stakeholders and general public
Service Request Form (external clients) – 1 KMITS-CRAU
copy
Issuance Request Logbook (DOH KMITS-CRAU
employees)
DTRAK Registration and Routing Slip Online Document Tracking Information
System (DTRAK)
FEES
(e)CLIENT STEPS
(f)ACTIONS (g)BE (h)TIME (i)RESPONSIBLE
PAID
1. Receive the requests None 2 minutes Records Officer I,

1. Submit filled-out Data Controller II
SRF or DTRAK
routing slip (with 1. Check
attached completeness of
issuance for new details of
record) request None 2 minutes Records Officer I,
Data Controller II
For new issuance:
1. Receive request
through the DTRAK
system
1. Register date of
receipt in the
DTRAK routing
slip
Records Officer I,
Data Controller II,
2.Wait for the CTC Admin. Assistant
2.Acknowledge VI, Admin. Officer
copy of the issuance
receipt in the logbook
III, Information
2. Process the Officer III
request
2.1 Search if issuance

is available on file /
AIS Billboard
***If not available,

inform client

2.If available, Records Officer I,
download/ print the Data Controller II,
issuance and stamp Admin. Assistant
each page with CTC VI, Admin. Officer
III, Information
Officer III
None 2 minutes
2.3 Authorized Records Officer II,
signatories initial Records Officer I,
and sign the Data Controller II,
document Admin. Assistant
VI, Admin. Officer
III, Information
Officer III
None 2 minutes
Records Officer II,
2.4 Mark each page of
Records Officer I,
the CTC copy with
None 1 minute Data Controller II
the official DOH
seal
Records Officer II
Records Officer I,
2.5 Fill-out Action
Data Controller II
Taken portion of the
SRF
For new issuance: None 10 minutes
2. Process the Admin. Assistant

request VI, Admin. Officer
III, Information
Officer III
1. Review / check
compliance to None 1 minute
AIS guidelines
 If non- Admin. Assistant
complying, VI, Admin. Officer
return to
None 2 minutes
requesting III, Information
office Officer III
None 2 minutes
2.2 Assign issuance Records Officer II
number Records Officer I,
Data Controller II
2.3 Photocopy the None 2 minutes Records Officer II

issuance and stamp Records Officer I,
each page with Data Controller II
CTC Information Officer
III
None 1 minute
2.4 Authorized
signatories initial Records Officer II
and sign the Records Officer I,
document Data Controller II
Records Officer I,
2.5 Mark each page of Data Controller II
the CTC copy with
the official DOH
seal
9.Update status of
request in the
DTRAK and routing
slip
3. Release the CTC None 2 minutes Records Officer I,

4.Register and copy to the client Data Controller I
acknowledge receipt
in the SRF or
logbook
TOTAL 20 minutes
PROCESSING 1. For issuance on
TIME file 25 minutes
2.For new issuance

45. PROCESSING OF FREEDOM OF INFORMATION (FOI) REQUESTS SUBMITTED TO
THE DEPARTMENT OF HEALTH (DOH) (SIMPLE)
Procedure in the requests for information in DOH except the DOH Attached Agencies
(PhilHealth, National Nutrition Council (NNC), Philippine National Aids Council (PNAC) and
Philippine Institute of Traditional And Alternative Health Care) received from walk-in, email and
eFOI Portal for information requests for data that is readily available at DOH Website or Sub-
sites and Database)
Office or Division: Knowledge Management Division (KMD) - FOI Unit in
Knowledge Management and Information Technology
Service (KMITS)

G2C - Government to Citizen
Who May Avail: All

REQUIREMENTS
1. One (1) FOI 1 Floor, Bldg. 9 San Lazaro Compound, Sta. Cruz, Manila
st
Request Form
(for walk-in clients
only)
2. Letter or email Requesting Party to register their account at the eFOI portal
request at http://foi.gov.ph
3. One (1) Photocopy Any of the following government issued ID: Postal ID, SSS,
of valid ID GSIS, Senior Citizen’s ID, Pag-ibig, COMELEC, LTO, PRC,
NBI, PhilHealth, BIR, PWD ID, Company ID, School ID, etc.
CLIENT AGENCY ACTIONS FEES PROCESSING PERSON

STEPS TO TIME RESPONSIBLE
BE
PAID
1. Submit FOI 1. Receipt of the FOI None 10 DOH FOI Unit

request, request ( stamped minutes
including the with date and time of
provision of receipt, name, rank
contact title, position and
information,
and a copy of furnish the client with
a valid ID a receiving copy)
and check the
completeness of the
form and
accompanying
requirements.
Receive the
incomplete If requirements are
requirements incomplete, return to the
for completion client for completion
Get the
stamped 1.2 Assess whether the
receiving copy agency being requested
and the FOI information to is the
tracking appropriate agency to
number process the request and
provide the FOI
Tracking number to
client.
If the request is within

Refer to the
the custody of DOH,
website
provide the client with
indicated by the
the receiving copy and
agency for the
go to step 2.1
requested
information
If the information
request is readily
Await the
available at the DOH
instructions of
website and in the
the agency
information database,
the FOI Receiving
Officer/Person
Responsible shall
provide the website link
or provide data to the
client.
Await the If the request is too
instructions of vague or broad in
the agency nature, the client will be
contacted to further
specify or elaborate on
I
the request.
If the agency does not

have custody of the
requested information,
the client shall be
referred to the
appropriate agency
concerned
2. Wait for the 2.1 Process the request None 10 minutes DOH FOI Unit
response by encoding the FOI
Request at the FOI
Registry.
3. Receipt of 3.1 Provide response to None 10 minutes DOH FOI Unit

Response the DOH FOI
Champion, through the
DOH FOI Unit, for final
decision prior to
issuance of agency
response to the client.
Note: Should there be

additional data or
information from the
requesting party, the
FOI Receiving Officer
shall inform the client to
submit a new FOI
request for a new
transaction.
3.2. Issue approved None 10 minutes DOH FOI Unit

agency response to the
client.
TOTAL None 40 minutes

46. PROCESSING OF FREEDOM OF INFORMATION (FOI) REQUESTS SUBMITTED TO
THE DEPARTMENT OF HEALTH (DOH) (HIGHLY TECHNICAL)
Procedure in the requests for information in DOH except the DOH Attached Agencies
(PhilHealth, National Nutrition Council (NNC), Philippine National Aids Council (PNAC) and
Philippine Institute of Traditional And Alternative Health Care) from walk-in, email and eFOI
Portal clients on information requests that are not available in DOH website and historical data
requests from 1 yr. or above prior to request
Office or Division: Knowledge Management Division (KMD) - FOI Unit in
Knowledge Management and Information Technology
Service (KMITS)

Who May Avail: All

REQUIREMENTS
1. One (1) FOI 1 Flr., Bldg. 9 San Lazaro Compound, Sta. Cruz, Manila
st
Request Form
(for walk-in clients
only)
2. Letter or email Requesting Party to register their account at the eFOI portal
request at http://foi.gov.ph
3. One (1) Photocopy Any of the following government issued ID: Postal ID, SSS,
of valid ID GSIS, Senior Citizen’s ID, Pag-ibig, COMELEC, LTO, PRC,
NBI, PhilHealth, BIR, PWD ID, Company ID, School ID, etc.

TO TIME RESPONSIBLE
BE
PAID
1. Submit FOI 1. Receipt of the FOI None 30 minutes DOH FOI Unit
request, request ( stamped with
including the date and time of
provision of receipt, name, rank
contact title, position and
information, and furnish the client with a
a copy of a valid receiving copy) and
ID check the
completeness of the
form and
accompanying
requirements
Receive the
If requirements are
incomplete
incomplete, return to the
requirements for
client for completion
completion
1.2 Assess whether the

Get the
agency being requesting
stamped
for information is the
receiving copy
appropriate agency to
process the request and
provide the FOI Tracking
number to client.
If the request is within the

Refer to the custody of DOH, provide
website the client with the receiving
indicated by the copy and go to step 2.1
agency for the
requested
information If the request is too vague
or broad in nature, the
client will be contacted to
Await the further specify or elaborate
instructions of on the request.
the agency
If the agency does not

have custody of the
requested information, the
client shall be referred to
Await the the appropriate agency
instructions of concerned
the agency
I
2. Wait for the 2.1 Forward the request to None 1 day DOH FOI Unit
response the concerned FOI
Receiving Officer and Data
Steward in DOH Central
Office, CHDs, DOH
Hospital or DATRC for
evaluation and processing
and encode the request to
the FOI registry.
2.2 Receive request and None 16 days DOH FOI

endorse to the concerned Receiving
process owner Officer
Note: The FOI Receiving

Officer shall inform the
DOH FOI Unit for any
extension in the processing
of the FOI request,
especially requests that
are highly technical in
nature. The extension shall
not exceed twenty (20)
working days.
3. Receipt of 3.1 Provide response to None 1 day DOH FOI Unit

Response the DOH FOI Champion,
through the DOH FOI Unit,
for final decision prior to
issuance of agency
response to the client.
Note: Should there be

additional data or
information from the
requesting party, the FOI
Receiving Officer shall
inform the client to submit a
new FOI request.
3.2. Issue approved None 1 day DOH FOI Unit

agency response to the
client.
TOTAL 20 Working
Days*
47. PROCEDURES ON THE RESPONSE TO HEALTH INFORMATION AND INQUIRIES
FROM THE DOH CALL CENTER
Procedures in the timely and accurate response to Inquiries and Health Information from
the DOH Call Center using telephone and email.
Type of Transaction: G2G- Government to Government
G2C- Government to Citizen
Who may avail: All
None. Anyone can call and email the DOH Call KMITS-Call Center
Center
FEE
PERSON
AGENCY S TO PROCESSIN
CLIENT STEPS RESPONSIBL
ACTIONS BE G TIME
E
PAID
1. Contact 1. Receipt of None 5 minutes Administrative
the DOH Call Center Call/ & Email Officer II,
via call & email (Call: from the client Information
8651-7800 and Email: Officer I
callcenter@doh.gov.ph
)
2. Call DOH call center 2. Receipt of None 10 minutes Administrative
Call from Client- Officer II,
Provide First Information
call resolution Officer I
or transferring
the call to the
proper
Department or
Bureau,
attached
agencies,
CHDs,
Hospitals.
3. Contact DOH call 3. Receipt of None 15 minutes Administrative
center Via EMAIL Email-Provide Officer II,
available Information
information or Officer I
endorse/ refer
email to proper
agency,
Department or
Bureau, CHDs
or Hospitals.
4. Await for the 4. Search None 5 minutes Administrative
response information in Officer II,
the DOH Information
knowledgebase Officer I
5. Receipt of document 5.1 Provide None 10 minutes Administrative

or response from Call action taken the Officer II,
Center agent request for Information
health inquiries, Officer I
complaints,
referrals or
information.
5.1.1 Provide
document
requested
5.1.2 Refer
client to the
concerned DOH
office, CHD’s,
Attached
agencies,
Hospitals and
LGU for more
information.
48. POSTING OF ADMINISTRATIVE ISSUANCES
numbering and posting of administrative issuances in the DOH Administrative Issuances
Billboard / Intranet. The process also aims to ensure that the latest issuances are readily
available and disseminated to concerned DOH personnel. A Certified True Copy (CTC) of the
issuance can also be provided to the client upon request.

KMD)
Who may avail: DOH Central Office Units
DTRAK Registration and Routing Slip DOH Online Document Tracking Information
System (DTRAK)
Logbook (Receiving/Releasing) Requesting Office and CRAU
FEES
CLIENT STEPS
PAID
Records Officer I,
1. Submit the approved 1. Receive the Data Controller II
Administrative issuance in the None 1 minute
Issuance(s) to the DTRAK
Central Records and
Archives Unit None 1 minute
(CRAU) 1. Register
 DTRAK Routing date of
Slip receipt in
 logbook the DTRAK
routing slip
2.Acknowledge
receipt in the
logbook
2.Wait for the 2.Process the None 10 minutes Information Officer

issuance to be request III, Admin Officer
posted in the AIS III, Admin Asst. VI
Billboard 1. Review / check
compliance to
AIS guidelines
1. If complying, None 10 minutes Records Officer I,
proceed to Data Controller II
Step 2.2
2.If non-complying,
return issuance to
client for action
required then Information Officer
None 3 minutes
proceed to Step 1 III, Admin Officer
once complied III, Admin Assistant
VI
None 10 minutes
Records Officer I,
Records Officer II,
2.Assign issuance HPO I, Data
number Controller II
None 1 minute
Records Officer I,
2.3 Scan the issuance Records Officer II,
and encode in the HPO I, Data
DMAS None 1 minute Controller II
2.4 Publish and upload Records Officer I,

in the DMAS (AIS Records Officer II,
Billboard) None 2 minutes HPO I, Data
Controller II
2.5 Mark the issuance
with “POSTED” Records Officer I,
stamp, indicate Records Officer II,
time and initial None 5 minutes HPO I, Data
Controller II
2.6 Update status
(Action Taken) of Information Officer
the issuance in the III
DTRAK
2.7 Final check/review

(indices, hyperlink)
and filing of the
posted issuance
3. View/download issuance 3. Ensure issuance is None 1 minute Information Officer

in the AIS Billboard accessible in the III, Admin Officer
AIS Billboard III, Admin Assistant
VI
Optional:
1. Authenticate the None 1 minute Records Officer I,
Issuance Records Officer II,
1. Request for CTC HPO I, Data
Controller II
2. Photocopy the None 5 minutes
issuance Records Officer I,
Records Officer II,
HPO I, Data
Controller II
None 5 minutes
Information Officer
III, Admin Officer
3.Stamp all pages
III, Admin Assistant
of the photocopy
VI
with CTC None 5 minutes
Records Officer I,
Records Officer II,
HPO I, Data
Controller II
4.Authorized
signatories initial
and sign the
document
5.Mark each page

of the CTC copy
with the official
DOH seal
2.Receive, register and Release CTC copy to None 2 minutes Records Officer I,
acknowledge receipt in Client Records Officer II,
the SRF or logbook HPO I, Data
Controller II
TOTAL PROCESSING Posting of AIs:

TIME 35 minutes
1. If with no 48 minutes
deficiency /
correction 22 minutes
If CTC is
requested
2.If with deficiency /

correction (process
ends once returned
to concerned office)
Note: 1. Processing time indicated is per issuance

2. For batch posting, multiply time by the number of issuances
49. PROCESSING OF INCOMING MAILS
This procedure was established to ensure the smooth flow of incoming office
communications by providing clear, specific and standard guidelines in the receipt, processing,
releasing and delivery of mails received from PhlPOST and other external offices and
stakeholders by the Central Records and Archives Unit (CRAU) for distribution to the offices
within the DOH Central Office.
Office or Knowledge Management and Information Technology Service –

Division: Knowledge Management Division (KMITS-KMD)
Type of G2G (Government to Government); G2B (Government to Business
Transaction: Entity)
Who may avail: DOH Central Office Units, other government agencies and stakeholders
Receiving copy from originating office Postman / messenger
Receiving copy for DOH Central Offices CRAU
FEES
BE TIME RESPONSIBLE
PAID
None
1. PhlPOST and 1. Receive the mails 30 minutes Records Officer
other external I, Data
clients - Controller II
Deliver the 1. Check the number
mails to the and details of each
CRAU mail with the
receiving copy of the
client
Mail/s with
incomplete details
or recipients are no
longer in the DOH
active service or
*confidential mails
is promptly returned
with the note 2 minutes
“Return to sender Records Officer
due to …” I, Data
5 minutes Controller II,
2.Acknowledge receipt in Records Officer

the receiving copy I, Data
Controller II
3.Photocopy the receiving
copy for office file and
return the original copy to
the client
2.Process the mails to

be distributed to the None 15 minutes Records Officer
offices I, Data
None 1 hour Controller II
2.1 Sort the mails by office
Records Officer
I, Data
2.Prepare the CRAU Controller II
receiving copy
encode details and
print copy
2. DOH Central 2.3 Deliver the mails to the None 1 hour Administrative
Office Units - offices within the Central Aide III
Receive the mails Office
in the CRAU
receiving copy
TOTAL 2 hours and

PROCESSING 52 minutes
TIME
Note:
1. Processing time for receiving of mails depend on the number and nature of mails
2. *Confidential mails should be received by the indicated recipients only. However, offices
which are willing to receive these mails in the absence of the recipient are allowed to do so,
otherwise, the mails are returned to the Postman/messenger.
50. PROCEDURE ON SYSTEM DEVELOPMENT AND CONFIGURATION MANAGEMENT
The eHealth Systems Division of the Knowledge Management and Information

Technology Service provides technical assistance on the development of new information
system and configuration management for existing information system requested by different
offices (DOH Central Office, CHDs, Attached Agencies or DOH Retained Hospitals). The
Information System to be developed/configured may be classified according to its complexity
and/or scope of work:
 Simple Information System – three (3) months
 Medium Information System – six (6) months
 Complex Information System – twelve (12) months
Office or Division: eHealth Systems Division (ESD) – Systems Development and

Configuration Management in Knowledge Management and
Information Technology Service (KMITS)
Who May Avail: DOH Employees
One (1) Copy of Accomplished and 2 Floor, Bldg. 9 San Lazaro Compound, Sta.
nd
Approved Service Request Form (SRF) Cruz, Manila
Supporting Documents/ Attachments Service Request Form (SRF) Template may be

relative to request (e.g. letter request, downloaded through ;
memoranda, printed email request) http://srs.doh.gov.ph/servicerequest or
DOH Intranet – home.doh.gov.ph
CLIENT AGENCY FE PROCESSING TIME PERSON

STEPS ACTIONS ES RESPONSIB
TO Sim Medi Com LE
BE ple um plex
PAI
D
1. Submit 1. KMITS Non 5 5 5 Administrativ

approved Administrative e minut minute minute e Assistant,
SRF with Unit will receive es s s KMITS
complete the document Administrativ
requirement and provide a e Unit
s and receiving copy
provide to the client
contact indicating the
details to be date and time of
sent receipt, name of
physically personnel who
to KMITS or received the
through document.
email at
kmits@doh.
gov.ph
2.The Non 5 5 5 Administrativ

Administrative e minut minute minute e Assistant,
Assistant shall es s s Administrativ
endorse the e Officer,
document to the Director IV/
Administrative Officer-In-
Officer for the Charge,
instructions of the KMITS
KMITS Administrativ
Director/Approving e Unit
Authority
3.The KMITS Non 4 4 4 hours Administrativ

Director/ Approving e hours hours e Officer,
Authority shall refer Director IV/
the document for Officer-In-
appropriate action Charge,
to the concerned KMITS
Division through the Administrativ
Administrative e Unit
Officer.
4.The Division Non 1 1 hour 1 hour Division
Chief shall receive, e hour Chief,
assess and assign Information
the task to Technology
concerned Section Officer,
Head and confirm Information
the basis of system Systems
development or Analyst,
configuration Computer
(Republic Act or Programmer
Executive Order
etc.)
eHealth
Systems
If the SRF received Division
is not complete (i.e.
no signature, no
contact person
indicated etc.)
Return the SRF to
the Client for
completion. Once
complied, proceed
to step 1.4
5.Acknowledge Non 15 15 15 Information

receipt of e minut minute minute Technology
Accomplished and es s s Officer,
approved SRF and Information
coordinate with the Systems
client regarding the Analyst/Comp
request uter
Programmer/
Project
Assistant
eHealth
Systems
Division
6.The Section Head Non 2 2 2 hours Information

will assign the e hours hours Technology
project to Officer,
Information
concerned Systems
technical staff Analyst/Comp
uter
Programmer
eHealth
Systems
Division
2.Coordinate 2.1 Conduct Non 1 day 3 days 5 days Information

with the appropriate actions e Technology
Assigned regarding the Officer,
Technical Staff request, such as Information
regarding the but not limited to Systems
request meetings, Analyst/Comp
consultations, uter
whichever Programmer
necessary required
by the nature of
request in eHealth
preparation to the Systems
System Division
Development/Confi
guration
The client will 2.2 Perform System Non 66 132 264 Information
approve the Development/Confi e days days days Systems
Certificate of guration Analyst/Comp
Acceptance. uter
Programmer/
2.2.1 Develop System Project
Work Plan Assistant
2.2.2 Develop
Functional Design
2.2.3 Develop Technical eHealth
Design Systems
2.2.4 Perform System Division
Programming/Codi
ng
2.2.5 Conduct System
Testing with the
Client
If errors found on the
System Testing,
return to step 2.2.2
2.2.6 Generate System

Test Report
2.2.7 Issuance of
Certificate of
Acceptance
Once approved by the

client, furnish a
copy of Certificate
of Acceptance
2.2.8 Deployment of
System to the
Production Server
2.3 Conduct Non 2 3 days 5 days Information

System e days Systems
Implementation Analyst/Comp
uter
Programmer/
Project
Assistant
eHealth
Systems
Division
3.The technical Non 2 2 2 hours Division

staff shall close the e hours hours Chief,
SRF with the Information
approval and Technology
signature of Officer,
Division Chief Information
Systems
Analyst,
Computer
Programmer
eHealth
Systems
Division
TOTAL No 70 139 275

ne days, days, days, 1
1 1 hour hour
hour and and 25
and 25 minute
25 minut s
minut es
es
51. PROVISION OF TECHNICAL ASSISTANCE (TRAINING/ORIENTATION) THROUGH
SERVICE REQUEST FORM
The Knowledge Management and Information Technology Service (KMITS) prepares a

processes and guidelines to review the Service Request Management on systems and software
related requests received by the EHealth Systems Division (ESD) from the different National
Government Agencies (NGAs), Regional Offices, City/Municipal Health Offices, Rural Health
Units, Hospitals and other health facilities and stakeholders implementing any DOH information
systems supported by KMITS-ESD, from receipt of the Service Request Form or any other
forms of communication (e.g. Letter of Request, email request, telephone request, verbal
request, etc.) to the actual execution of the request.
(b) Office or Knowledge Management and Information Technology Service-
Division: EHealth Systems Division (KMITS-ESD)
(b) Type of G2G- Government to Government

Transaction: G2B- Government to Business
(c) Who may avail: All
Knowledge Management and Information
Technology Service, 2/F Building 9, San
One (1) Copy of Accomplished and
Lazaro Compound, Sta. Cruz, Manila
Approved Service Request Form (SRF)
Service Request Form (SRF) Template may be
downloaded through ;
Supporting Documents/ Attachments
http://srs.doh.gov.ph/servicerequest
relative to request (e.g. letter request,
Client
memoranda, printed email request)
(g)FEES
(f)AGENCY (h)PROCESSING (i)PERSON
(e)CLIENT STEPS TO BE
PAID
1. Submit approved KMITS None 5 minutes Administrative
SRF with complete Administrative Assistant,
requirements and Unit will receive KMITS
provide contact the document Administrative
details to be sent and provide a Unit
physically to
receiving copy to
KMITS or through
email at the client
kmits@doh.gov.ph indicating the
date and time of
receipt, name of
personnel who
received the
document.
1.2The None 4 hours Administrative
Administrative Assistant,
Assistant shall Administrative
endorse the Officer, Director
document to the IV/ Officer-In-
Administrative Charge, KMITS
Officer for the Administrative
instructions of the Unit
KMITS
Director/Approving
Authority
1.3The KMITS None 1 hour Division Chief,
Director/ Information
Approving Technology
Authority shall Officer,
refer the document Information
for appropriate Systems
action to the Analyst,
concerned Division Computer
through the Programmer
Administrative
Officer.
eHealth
Systems
Division
1.4The Division None 1 hour Division Chief,

Chief shall receive, Information
assess and assign Technology
the task to Officer,
concerned Section Information
Head Systems
Analyst,
Computer
If the SRF Programmer
received is not
complete (i.e. no
signature, no eHealth
contact person Systems
indicated etc.) Division
Return the SRF to
the Client for
completion. Once
complied, proceed
to step 1.4
1.1 Send client an None 15 minutes Administrative

acknowledgement Assistant, Data
receipt Encoder III
2.1 Review and/or None 15 minutes Administrative
Evaluate submitted Assistant, Data
SRF if required Encoder III)
information are in
the documents
submitted
If the document
received (in
premise or email)
refers to
unattached
document:
Request client to
re-send the duly
completed SRF
with the necessary
document
attachments
1. Get 3.1 Fill up date and None 2 hours Division/Section
acknowledgement time when the Head,
receipt and SRF request was Administrative
Reference Code received. Assistant, Data
Encoder III
3.1.1 Assign a
reference code to
the request
If the Service
Request System
(SRS) is available,
Proceed to Step
3.1.2. :
3.1.2 Log the

request
3.1.3 If the service
request
form is already
filled-up,
write the system
generated
reference code on
the request.
If the SRS is
unavailable,
proceed to step
3.1.1
3.2 Assign the task None 10 minutes Division Chief,
to the Section Information
Head/ technical Technology
staff concerned Officer II
Information
3.3 Assigned Systems
Action Officer shall Analyst,
receive the SRF. Computer
Note: In case the Programmer,
Division Chief is on Statistician
Official Business,
the Officer-In-
Charge shall
assign the task
2.Coordinate with the 4.1 Conduct None 5 minutes Information
Action Officer appropriate actions Systems
regarding the request regarding the Analyst,
request, such as Computer
but not limited to Programmer,
meetings, Statistician,
consultations, Computer
whichever Operator
necessary required
by the nature of
request.
The nature of the

request are as
follows:
Submit program of 4.1.1 If the request None 1 day Information

activities including from the facilities Systems
other necessary regarding training Analyst,
information on the or orientation, Computer
logistical requirements Action officer must Programmer,
for the activity coordinate the Statistician,
client/facility to Computer
schedule the said Operator, Data
training or Encoder
orientation
4.2 Accomplish None 30 minutes Action Officer
the SRF by (Statistician,
indicating actions Data Encoder)
taken , i.e. date
and time the action
was taken, details
of the action taken,
name of the action
officer, and
signature of the
action personnel.
4.2.1 Forward the

Outputs to other
Action Officer(s) if
applicable.
4.2.2 Encode the
accomplished SRF
to the Google
Sheet for tracking.
3.Receive the 5.1 If actions are None 15 minutes Action Officer
requested action and completed, inform (Statistician,
Accomplish the the client to fill up Data Encoder)
Customer Satisfaction the Client
Measurement Satisfaction
Measurement or
“Sarbey sa
Paglilingkod”.
(include in the
email)
6.1 Endorse the None 4 hours Division Chief,
completed request Section Head,
to the Section Action Officer
Head or (Statistician,
authorized Data Encoder)
representative.
6.2 The
Completed SRF
shall be endorsed
to the Section
Head or
authorized
representative.
6.3 Evaluate the
request and
actions done.
6.4 Sign off to

close the request
on the Noted By
and write the
position and date
signed.
6.5 Forward the

Inputs / Outputs to
the for updating to
the SRS tracker
and filing.
2 days, 5 hours
and 35 minutes
TOTAL None
52. PROVISION OF TECHNICAL ASSISTANCE (DATA REQUEST) THROUGH
SERVICE REQUEST FORM
The Knowledge Management and Information Technology Service (KMITS) prepares a

processes and guidelines to review the Service Request Management on systems and software
related requests received by the EHealth Systems Division (ESD) from the different National
Government Agencies (NGAs), Regional Offices, City/Municipal Health Offices, Rural Health
Units, Hospitals and other health facilities and stakeholders implementing any DOH information
systems supported by KMITS-ESD, from receipt of the Service Request Form or any other
forms of communication (e.g. Letter of Request, email request, telephone request, verbal
request, etc.) to the actual execution of the request.
(b) Office or Division: Knowledge Management and Information Technology Service-
EHealth Systems Division (KMITS-ESD)
(b) Type of G2G - Government to Government

Transaction: G2B - Government to Business
(c) Who may avail: All
One (1) copy of Accomplished and Approved
Technology Service, 2/F Building 9, San
Service Request Form (SRF)
Lazaro Compound, Sta. Cruz, Manila
Supporting Documents/ Attachments relative Service Request Form (SRF) Template may
to request (e.g. letter request, memoranda, be downloaded through;
printed email request) https://srs.doh.gov.ph/servicerequest
FEES
(e)CLIENT STEPS
(f)ACTIONS (g)BE (h)TIME (i)RESPONSIBLE
PAID
1. Submit approved 1.1 KMITS None 5 minutes Administrative
SRF with complete Administrative Unit Assistant,
requirements and will receive the
provide contact document and
details to be sent provide a receiving
physically to KMITS copy to the client
or through email at indicating the date
kmits@doh.gov.ph and time of receipt,
name of personnel
who received the
document
1.2 The None 4 hours Administrative
endorse the Officer,
document to the Director/
Administrative Officer-In- Charge
Officer for the
instructions of the
KMITS
Director/Approving
Authority
1.3 The KMITS None 1 hour Director, Division
Director/ Approving Chief
Authority shall refer
the document for
appropriate action
to the concerned
Division through the
Administrative
Officer
1.4 The Division None 1 hour Division Chief,
Head Systems Analyst,
Computer
Programmer
2.Get 2.1 Fill up date and None 2 hours Information
acknowledgement time when the Systems Analyst,
receipt and SRF request was Computer
Reference Code received. Programmer,
Statistician, Data
Encoder
2.1.1 Assign a
reference code to
the request
If the Service
Request System
(SRS) is available,
Proceed to Step
2.1.2
2.1.2 Log the

request
2.1.3 If the service
request
form is already
filled-up,
write the system
generated reference
code on the request.
If the SRS is
unavailable,
proceed to step
2.1.1
2.2 Assign the task None 10 minutes Division Chief,
to the Section Information
Head/Technical Technology
staff concerned Officer,
Information
Systems Analyst
2.3 Assigned Action
Officer shall receive
the SRF
In case the Division
Chief is on Official
Business, the
Officer-In-Charge
shall assign the
task
3.Coordinate with the 3.1 Conduct None 1 day Statistician,
Action Officer regarding appropriate actions Data Encoder
the request regarding the
request, such as but
not limited to
meetings,
consultations,
whichever
necessary required
by the nature of
request.
Provide additional 3.2.For the data None 1 day Statistician,
information on the request, check if Computer
request through email the request details Programmer,
for the following; Information
 Date duration of Systems Analyst
the request
 Geographical
location
 Availability of
request in
system when
the data
extracted
received,
prepare
statistical table
and graph on
the data request
Note : if the data is
not available, the
client will be
informed that the
data cannot be
provided via email
3.3 Request data None 3 days Computer

extraction from the Programmer,
assigned Information
programmers in the Systems Analyst,
system where the Statistician
data was generated.
3.3 Accomplish the None 30 minutes Information
SRF by indicating Systems Analyst,
actions taken, i.e. Computer
date and time the Programmer,
action was taken, Statistician
details of the action
taken, name of the
action officer, and
signature of the
action personnel.
3.4 Forward the

Outputs to other
applicable.
3.5 Encode the

accomplished SRF
to the Google Sheet
for tracking.
4.Receive the requested 4.1 If actions are None 15 minutes Statistician, Data
action and Accomplish completed, inform Encoder
the Customer the client to fill up
Satisfaction the Client
Measurement Satisfaction
Measurement or
“Sarbey sa
Paglilingkod”.
(include in the
email)
completed request Information
to the Section Head Systems Analyst,
or authorized Computer
representative. Programmer,
Statistician
5.2 The Completed
SRF shall be
endorsed to the
Section Head or
authorized
representative.
5.3 Evaluate the

request and actions
done.
5.4 Sign off to close

the request on the
Noted By and write
the position and
date signed.
5.5 Forward the

Inputs / Outputs to
the Action Officer
for updating to the
SRS tracker and
filing.
6 days, 5
hours
TOTAL None
53. PROVISION OF TECHNICAL ASSISTANCE (REVIEW AND CLEARANCE OF
TERMS OF REFERENCE) THROUGH SERVICE REQUEST FORM
The Knowledge Management and Information Technology Service (KMITS) prepares

processes and guidelines to document the review and clearance of Terms of Reference on
systems and software-related works submitted by the different Offices and Bureaus in the DOH
Central Office in order to have systematic and standardized clearance procedures.
(b) Office or Division: Knowledge Management and Information Technology Service-
EHealth Systems Division (KMITS-ESD)
(b) Type of G2G - Government to Government

Transaction:
(c) Who may avail: DOH Employees
One (1) copy of Accomplished and Technology Service, 2/F Building 9, San
Approved Service Request Form (SRF) Lazaro Compound, Sta. Cruz, Manila
Supporting Documents/Attachments relative Service Request Form (SRF) Template may be

to request (e.g. letter request, memoranda, downloaded through ;
printed email request) http://srs.doh.gov.ph/servicerequest
(g)FEES
(f)AGENCY (h)PROCESSING (i)PERSON
(e)CLIENT STEPS TO BE
PAID
1. Submit approved 1.1 KMITS None 5 minutes Administrative
SRF with complete Administrative Unit Assistant
requirements and will receive the
provide contact document and
details to be sent provide a
physically to receiving copy to
KMITS or through the client
email at indicating the date
kmits@doh.gov.ph and time of
receipt, name of
personnel who
received the
document
1.2 The None 4 hours Administrative
endorse the Officer,
document to the Director/
Administrative Officer-In-
Officer for the Charge
instructions of the
KMITS
Director/Approving
Authority
1.3 The KMITS None 1 hour Director,
Director/ Division Chief
Approving
Authority shall
refer the document
for appropriate
action to the
concerned
Division through
the Administrative
Officer
1.4 The Division None 1 hour Division Chief,
Head Systems
Analyst,
Computer
Programmer
2.Coordinate with the 2.1 Conduct None 3 days Information
Action Officer appropriate Systems
regarding the request actions regarding Analyst,
the request for Computer
review of TOR Programmer,
Project
Assistant
2.2 Accomplish the None 30 minutes Information
SRF by indicating Systems
actions taken , i.e. Analyst,
date and time the Computer
action was taken, Programmer,
details of the Project
action taken, name Assistant
of the action
officer, and
signature of the
action personnel.
2.3 Forward the

Outputs to other
applicable.
2.4 Encode the

accomplished
SRF to the Google
Sheet for tracking.
3.Receive the 3.1 If actions are None 15 minutes Information

requested action and completed, inform Systems
Accomplish the the client to fill up Analyst,
Customer Satisfaction the Client Computer
Measurement Satisfaction Programmer,
Measurement or Project
“Sarbey sa Assistant
Paglilingkod”.
(include in the
email)
completed request Information
to the Section Systems
Head or Analyst,
authorized Project
representative. Assistant
4.2 The
Completed SRF
shall be endorsed
to the Section
Head or
authorized
representative.
4.3 Evaluate the

request and
actions done.
4.4 Sign off to

close the request
on the Noted By
and write the
position and date
signed.
4.5 Forward the

Inputs / Outputs to
the Action Officer
for updating to the
SRS tracker and
filing.
4 days, 2 hours
and 50 minutes
TOTAL None
54. PROCESSING OF HEALTH FACILITY GEOSPATIAL DATA REQUESTS
SUBMITTED TO THE DEPARTMENT OF HEALTH (DOH) (SIMPLE)
Procedure in the requests for health facility geospatial information in DOH

Office or Division: Knowledge Management Division (KMD) – Health Atlas
Unit in Knowledge Management and Information
Technology Service (KMITS)

G2B - Government to Business
Who May Avail: Government agencies, Private Sector

REQUIREMENTS
1. Letter or email request Requesting Party
2. Signed Non-disclosure Health Atlas Unit, KMITS-KMD

agreement (NDA)

TO BE TIME RESPONSIBLE
PAID
1. Submit letter Receipt and filing of the None 10 minutes KMITS Health
or e-mail request Atlas Unit
request
If the request is too

Await the vague or broad in
instructions of nature, the requesting
the agency agency will be
contacted to further
specify or elaborate on
the request.
2.Await Data Health Atlas Unit e- None 20 minutes KMITS Health
Access Request mails Data Access Atlas Unit
Form from the Request Form to be
agency filled out and signed by
requesting agency
3. Receive and Await response of None
accomplish requesting agency
NDA form
10 minutes KMITS Health
Receipt of the Atlas Unit
Submit accomplished and
accomplished signed NDA form
NDA to Health
Atlas Unit
If requirements are
incomplete, return to
the client for
completion
4. Await data Process health facility None 1 day KMITS Health

request geospatial data Atlas Unit
request
5. Receipt of 5.1 Health Atlas Unit None 10 minutes KMITS Health

data request personnel e-mails Atlas Unit
requesting data to
client

minutes
55. REQUEST TO REGISTER A DOH LICENSED HEALTH FACILITY IN THE NATIONAL
HEALTH FACILITY REGISTRY (NHFR) BY THE SAME FACILITY (SIMPLE)
Procedure in the requests from DOH licensed health facilities for registering/encoding of
their facilities in the NHFR that are not in the official, published list of HFSRB
Office or Division: Knowledge Management Division (KMD) – Health Atlas

Unit in Knowledge Management and Information
Technology Service (KMITS)

Who May Avail: All

REQUIREMENTS
1. Accomplished NHFR Health Atlas Unit, through email: nhfr@doh.gov.ph, and

registration form telephone number: 8651-7800 loc. 1900
2. Soft copy of License to Applicant

Operate (LTO)
CLIENT STEPS AGENCY FEES PROCESSING PERSON

ACTIONS TO TIME RESPONSIBLE
BE
PAID
1. E-mail or call 1. Health Atlas None 10 minutes KMITS Health

Health Atlas Unit Unit personnel Atlas Unit
for request to verifies if health
register health facility is indeed
facility in the NHFR not registered in
the NHFR
If health facility is
not in the NHFR,
Health Atlas Unit
personnel sends
NHFR form to client
to be filled out.
2. Receive and 2.1 Await response None KMITS Health

accomplish NHFR from client Atlas Unit
registration form
E-mail
accomplished and Receipt of the None 10 minutes KMITS Health
signed NHFR form documents Atlas Unit
to Health Atlas Unit submitted by client.
with a copy of the
facility’s LTO
If requirements are
incomplete, return
to the client for
completion
3. Await response Process registration None 15 minutes KMITS Health

from agency of health facility in Atlas Unit
the NHFR
4. Receipt of KMITS Health Atlas None 10 minutes KMITS Health

response Unit calls or e-mails Atlas Unit
informing
successful
registration of
health facility in the
NHFR
TOTAL 45 minutes
56. PROVISION OF REFERENCE/INFORMATION AND BIBLIOGRAPHIC SERVICES
The DOH Library provide reference/information and bibliographic services to DOH

employees, researchers from private and other government entities through face to face (walk-
in), email, phone or other online platforms
(b) Type of Transaction: G2G (Government to Government), G2C (Government to
Citizen)
I Who may avail: DOH employees, Researchers from private and other
government entities, general public
(d) CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For walk in clients:
If student, referral letter from school library or
professor and ID; If general public, Identification School/ University
Card (ID) Requesting person
FEES
TO
AGENCY (f) PROCESSING PERSON (i)
I CLIENT STEPS (g)
ACTIONS (h) TIME RESPONSIBLE
BE
PAID
1. Send query/queries or 1.1 Receive and None 15 minutes Librarian III/
reference question/s analyze Health Program
personally, through email query/queries or Officer I
(centrallibrary@doh.gov.ph), reference
phone or other online question/s
platforms
1.2 Conduct None 30 minutes Librarian III/

reference Health Program
interview or Officer I
request for
clarifications
through email/
online platforms
2. Verify query 2.3 Check None 2.days Librarian III/
collection if the Health Program
requested Officer I
information is
available
2.3.1 If
available,
send
material to
the client
2.3.2 if not
available,
inform client
and check
elsewhere
2.3.2.1
Search other
databases
2.3.2.2
Search other
partner
libraries and
request for
copy
2.3.2.3 Refer
to other
libraries
3. Receive answer and/or 3. Update the None 10 minutes Librarian III/
information source/s of the information Health Program
query/queries and answer request Officer I
online customer satisfaction monitoring tool
survey and send link to
online customer
satisfaction
survey
TOTAL PROCESSING TIME 2 days, 55
minutes
Management Services Team
Management Services Team –
Office of the Undersecretary
57. PROCESSING OF COMPLAINTS
This is the processing of concerns received by the Management Services Team- Office of
the Undersecretary from different concern channels received via e-mail or hard copy.
Office or Division: Management Services Team-Undersecretary of Health
(MST-U)
Who may avail: All clients with complaints
Primary Requirement/s
1. One (1) Original/scanned letter of Client
complaint
Including the following information:
 Full Name of the Complainant
 Address of the complainant
 Contact information
 Details of the complaint
Note: Complaints which did not disclose the

identity of the complainant will be acted
upon and treated as anonymous
complaints, provided that the contact
information is included/present. Otherwise,
will not have any means to contact or verify
the concern without contact information,
thus may not be acted upon.
Secondary Requirement/s
1. One (1) Original/scanned copy/ies of Client
supporting document/s, if any
FEE
PERSON
ACTIONS BE G TIME
E
PAID
Received via
registered
mail and e-
mail
1. Send the complaint with None 10 minutes Administrative
the required information Assistant III
1.a. Receive
and sign the
courier’s log/
For Walk-ins: Sign-in the Acknowledge
Client Log Book with email
Receiving Copy
None 10 minutes Administrative
Received Aide VI/
For Registered Mails: via personal Computer
Send to Address: 2nd Floor, Filing: Operator I
Bldg. 2, San Lazaro 1.b. Stamp
Compound, Rizal Ave. Sta. and sign the
Cruz, Manila receiving
copy
For E-mails:
pscmt.officeofusec@gmail.co Note Letters
m; pscmtusec@doh.gov.ph may originate
from OSEC,
Personal
Email,
Concern
Center
None 1.2. None 10 minutes Administrative
Encode the Aide VI/
document in Computer
the DTRAK Operator I
System and
forward to
Executive
Assistant III
for evaluatio
n
2. if the concern is 2. Evaluate None 3 hours Senior
outside the jurisdiction of the complaint Assistant III/
Usec, receive on its Technical
notification/advise jurisdictional Officer ( Point
issue: Person)
if the
concern is
outside the
jurisdiction
of Usec,
notify the
client or the
concern
center on the
reason/s on
the reasons
why the
concern is
not within the
jurisdiction of
Asec Office
and forward
the concern
to the
appropriate
office/facility
If the
concern is
in the
jurisdiction
of Usec,
endorse to
Technical
staff
concerned
3. If with needed 3.1. Draft None 3 days Senior
information, receive the response to Assistant III/
notification/ email/ call from the client Technical
the Usec Office or/and the Officer ( Point
concern Person)
center Chief of Staff
for vetting
If the
concern
information
needs further
information,
communicate
with the
client
None 3.2. Discuss None 1 day Senior
the draft Assistant III/
response Technical
toUsec for Officer ( Point
further Person)
instructions Chief of Staff
or vetting of for vetting
response
None 3.3. Sign None 1 day Undersecretar
approved y
letter
response
4. Receive and 4.1. Forward None 10 minutes Administrative
acknowledge the response response to Assistant III/
the Client/ Computer
Concern Operator 1
Center
Copy
furnished
CART
Secretariat
TOTAL Non 5 days, 3
e hours, and
40 minutes
58. REQUEST TO ATTEND TO INVITATIONS
The Office of the Undersecretary receives various invitations for meetings and other
health-related events from other government agencies, CSOs, international partners, health-
related organizations, and other stakeholders.
Office or Division: Management Services Team-Undersecretary
Who may avail: Other Government agencies, CSOs, international
partners, health-related organizations, and other
stakeholders
Primary Requirements (Email or Mail)
1. One (1) Copy (Original or Electronic) of Requesting Party
Letter of Invitation indicating:
a. the role of the requested official/
employee in the said invitation (What,
When, Where, Who, and How)
b. full name of the contact person, indicate
number and email (for purposes of
coordination)
2.One (1) Copy (Original or Electronic) of Requesting Party
Program with the copy of list of other
attendees/ VIPs who are part of the
program
FEE
S TO PERSON
AGENCY PROCESSIN
CLIENT STEPS BE RESPONSIB
ACTIONS G TIME
PAI LE
D
1. Send a formal 1.1. Receive the Non 5 minutes For Walk-ins/
invitation/ request formal e Registered
complete with detailed invitation/request Mails:
information to the from the Administrative
Department of Health representative/s Assistant III or
or/and the concerned of the requesting Guard
office via walk-in, mail, or party Assigned at
e-mail the Lobby
Assist/direct client
For Walk-ins: Sign-in the to the log book. For E-mails:
Client Log Book with Provide a pen. Senior
Receiving Copy Instruct the client Administrative
to wait for a Assistant III/
response through Chief of Staff
email. /Executive
For Registered Mails: Assistant IV
Send to Address: 2nd
Floor, Bldg. 2, San Lazaro If hard copy,
Compound, Rizal Ave. forward to Admin
Sta.Cruz, Manila in charge
For E-mails:
pscmt.officeofusec@gmail.c
om;
pscmtusec@doh.gov.ph
None 1.2. Check if all Non 15 minutes Senior
required e Administrative
information is in Assistant III
the documents/
email submitted
then
acknowledge
through email.
Note to get the

information above
from the
requesting party.
None 1.3. Encode Non 5 minutes Administrative
document details e Assistant III/
into the DTRAK Computer
system Operator 1
2. Coordinate with the 2.1. Prepare Non 4 days Senior
Executive Assistant event briefers, e Administrative
regarding the request and coordinate Assistant
with clients for III/Chief of
any additional Staff
For E-mails: information. /Executive
pcsmt.officeusec@gmail.co Assistant
m; IVTechnical
pscmtusec@doh.goc.ph COS to staff
recommend any
of the following
actions:
1. Usec.
attendance
2. Regrets
3. Delegate to
other
personnel
4. Request for
recommendati
on of DOH
senior officials
for
controversial/
highly
sensitive
matters
None 2.2. Discuss Non 1 day Chief of StaffI
recommendation e
with Usec.
3. Receive notice of final 3. Inform final Non 1 day Senior
action on invitation action on e Administrative
invitation Assistant III
Final actions will

be as follows:
1. Undersecetary
’s attendance
2. Delegation to
other officials
within MST
3. Regrets***
*COS to provide
an introduction to
Asec., if
requested by the
client. Note that
all approval is
conditional, as
more
urgent/pressing
matters may
require Asec.
attendance.
**COS will
provide details of
the concerned
DOH officer’s
staff for
coordination.
*** Formal letters
(regrets) will be
sent to the client.
TOTAL Non 6 days and
e 25 minutes
59. REQUEST TO ATTEND TO INVITATIONS
The Office of the Assistant Secretary receives various invitations for meetings and other
health-related events from other government agencies, CSOs, international partners, health-
related organizations, and other stakeholders.
Office or Division: Management Services Team-Assistant Secretary’s Office (MST-A)
Who may avail: Other Government agencies, CSOs, international partners, health-
related organizations, and other stakeholders
Primary Requirements (Email or Mail)
1. One (1) Copy (Original or Electronic) of Requesting Party
Letter of Invitation indicating:
a. the role of the requested official/
employee in the said invitation (What, When,
Where, Who, and How)
b. full name of the contact person, indicate
number and email (for purposes of
coordination)
2.One (1) Copy (Original or Electronic) of Requesting Party
Program with the copy of list of other
attendees/ VIPs who are part of the program
FEES
BE TIME RESPONSIBLE
PAID
1. Send a formal 1.1. Receive the None 5 minutes For Walk-ins/
invitation/ request formal Registered
complete with detailed invitation/request from Mails:
information to the the representative/s of Administrative
Department of Health the requesting party Assistant III or
or/and the concerned Guard Assigned
office via walk-in, mail, at the Lobby
or e-mail Assist/direct client to
the log book. Provide
a pen. Instruct the For E-mails:
For Walk-ins: Sign-in client to wait for a Administrative
the Client Log Book response through Assistant III/
with Receiving Copy email. Executive
Assistant III
For Registered Mails: If hard copy, forward

Send to Address: 1st to Admin in charge
Floor, Bldg. 9, San
Lazaro Compound,
Rizal Ave. Sta.Cruz,
Manila
For E-mails:
mstasec@doh.gov.ph
None 1.2. Check if all None 15 minutes Administrative
required information is Assistant III
in the documents/
email submitted then
acknowledge through
email.
Note to get the

information above
from the requesting
party.
None 1.3. Encode document None 5 minutes Administrative
details into the Assistant III
DTRAK system
2. Coordinate with the 2.1. Prepare event None 4 days Executive
Executive Assistant briefers, and Assistant III
regarding the request coordinate with clients
for any additional
information.
For E-mails:
mstasec@doh.gov.ph
EA to recommend any
of the following
actions:
1. Asec. attendance
2. Regrets
personnel
4. Request for
recommendation
of DOH senior
officials for
controversial/
highly sensitive
matters
None 2.2. Discuss None 1 day Executive
recommendation with Assistant III
Asec.
3. Receive notice of 3. Inform final action None 1 day Administrative

final action on invitation on invitation Assistant III

follows:
1. Asec. attendance*
2. Delegation to
other officials**
3. Regrets***
*EA to provide an
introduction to Asec.,
if requested by the
approval is
conditional, as more
urgent/pressing
matters may require
Asec. attendance.
**EA will provide

details of the
concerned DOH
officer’s staff for
coordination.
*** Formal letters
to the client.
minutes
60. PROCESSING OF MOTION FOR RECONSIDERATION (MR) FOR DENIED COVID-
19 SICKNESS AND DEATH COMPENSATION CLAIMS
This document describes the standard guidelines and procedures for the processing of
MR of Denied COVID-19 Sickness and Death Compensation Claims
The grant of COVID-19 Sickness and Death Compensation to eligible health workers is
pursuant to Republic Act (RA) No. 11494 for the period of February 1, 2020 to June 30, 2021;
and the RA No. 11712 for the period of July 1, 2021 until the lifting of the State of Public Health
Emergency due to COVID-19 pandemic. The said laws are further operationalized by
Department of Health (DOH)- Department of Budget and Management (DBM) Joint
Administrative Order (JAO) No. 2022-0001 supplemented by the DOH Department
Memorandum (DM) No. 2022-0259 and the DOH Administrative Order (AO) 2022-0037
respectively.
Pursuant to the above laws, the grant of the said compensation to eligible health workers,
who have contracted COVID-19 infection and or died in line of duty shall be provided upon
submission of complete and compliant documentary requirements based on applicable
guidelines. Further the above laws stipulate that the compensation provided to eligible health
workers amount to: fifteen thousand pesos (Php 15,000.00) shall be provided to those who had
mild moderate COVID-19 disease; one hundred thousand pesos (Php 100,000.00) to those who
had severe or critical COVID-19 disease; and one million pesos (Php 1,000,000.00) to those
who contracted COVID-19 infection in line of duty and died due to COVID-19.
The grant of compensation to qualified health workers shall be in compliance to applicable
guidelines based on the date of infection as reflected in the date of specimen collection in the
attached RT-PCR/Antigen result form. The eligibility criteria for the grant of the said
compensation are as follows:
The eligible health workers provide critical and urgent services aligned in the National
Action Plan (NAP) Prevention, Detection, Isolation, Treat, Reintegrate, Vaccination (PDITR+)
COVID-19 Response strategy framework of the National Government. Further, they should be:
Exposed to COVID-19 patients and high risk health care workers pursuant to DOH-DBM
JAO No. 2022-0001; OR
Involved in COVID-19 PDITR+ COVID-19 Response strategy framework pursuant to DOH
AO No. 2022-0037; AND
The infection should be acquired in line of duty as validated in the Certificate of
Employment and other documentary requirements as deemed necessary by the designated
processing unit.
Pursuant to Section VI F. of the AO No. 2022-0037 an interim review committee
established by DOH shall be tasked to evaluate filed Motions for Reconsideration for denied
COVID-19 claims. The said interim review committee was reconstituted through the Department
Personnel Order No. 2022-3263 which created the DOH Review Committee for COVID-19
Compensation Claims (DR4Cs). This committee shall function during the interim until such time
that the Grievance Mechanism for the provisions of RA No. 11712 has been established.

Stage 1. Pre-evaluation Phase
This process refers to the submission of the MR by the requesting party to the Secretariat
of the DR4Cs. The written MR shall be addressed to the Secretary of Health or its equivalent
and submitted within 10 days upon notification of denial by the processing unit pursuant to AO
No. 2022-0037. Also phase covers the consolidation of documentary evidence for review of the
Review Committee. At this phase, the secretariat may request for additional requirements to the
requesting party and require the original processing unit for the scanned copy of the entire
records of the denied claim. Further, the secretariat will also be consolidating all other MRs for
review of the committee.
Stage 2. Evaluation Phase
This process refers to the convening, and evaluation of consolidated MRs based on
submitted documentary evidence. During this phase, the DR4Cs may decide to approve,
disapprove or defer the evaluated claims - pending submission of other documentary
requirements in preparation for another round of review.
Stage 3. Post Evaluation Phase
This process refers to the preparation and signing of the DR4Cs Resolution of reviewed
MRs. This resolution would be furnished to the processing units of approved MRs to facilitate
the processing of the filed claims. Meanwhile, denied claims will be notified thru their respective
emails on the denial of their filed MR.
IMPORTANT: The total turnaround time for this service is highly dependent on the
following:
Compliance of the requesting party to additional documentary requirements requested by
the DR4Cs; and
Availability of the members of the DR4Cs for a quorum.
Office or Division: Management Services Team-Assistant Secretary

Office (MST-A)
Who may avail: Claimants of Denied COVID-19 Compensation
Claims
PRIMARY/COMMON REQUIREMENTS FOR:
A. Eligible Health Workers Who Contracted Mild/Moderate COVID-19 Infection
B. Eligible Health Workers Who Suffered Severe/Critical COVID-19 Infection
C. Deceased Health Workers Due to COVID-19 Infection
1. One (1) Copy of Letter for Motion for Requesting Party
Reconsideration addressed to the
Secretary of Health or its equivalent
SITUATIONAL REQUIREMENTS
2.One (1) Certified True Copy (CTC) Attending Physician/Hospital or Health Facility
Comprehensive Medical/Clinical Abstract, including TTMF where patient was admitted
Discharge Summary, or Monitoring Sheet
signed by the Attending Physician (if
requested)
3.One (1) CTC RT-PCR Result DOH accredited laboratory who performed the
(if requested) test and indicated a positive result
If client will submit a Rapid Antigen

Result:
a.Antigen test should reflect the FDA
registered antigen test kit
b.Justification for the Use of Antigen Test
from the Local Epidemiology Surveillance
Unit
Note: Only those justifications aligned with

the circumstances in DM No. 2020-0512 or
latest DOH issuance on the acceptability of
the use of Antigen Test shall be approved
for the grant of compensation.
c. One (1) original Certification of Template provided by MST-A
Exposure/Involvement duly signed
by supervisor (whichever is
applicable), (if requested)
Hard copy available at MST-A or can be

Note: Certificate of Exposure is required for
accessed at:https://bit.ly/c19CompCOE
claims whose date of infection fall
between February 1, 2020- June 30,
2021
Certificate of Involvement is required for Hard copy available at MST-A or can be

claims whose date of infection fall accessed at: https://bit.ly/c19CompCOI
between July 1, 2021 until lifting of
Public Health Emergency
To ascertain the veracity and eligibility of the filed MR for the purposes of evaluation
4. Comprehensive Medical/Clinical Abstract, Discharge Summary, Monitoring Sheet signed
by the same Attending Physician who signed the previous medical certificate, List of Actual
Duties and Responsibilities signed by Immediate Supervisor, Certificate of
Involvement/Exposure, Justification for the Use of Rapid Antigen Test, if needed and/or
applicable
CLIENT AGENCY ACTIONS FEES PROCESSING PERSON

STEPS TO TIME RESPONSIBLE
BE
PAID
STAGE I: PRE-EVALUATION PHASE
1. Submit 1.1. Confirm if the Motion is None 5 minutes Administrative
formal filed within the 10 day Officer -
letter deadline by checking the Secretariat of
addressed letter of disapproval or the DR4Cs
to the COMPASS
Secretary 1.2. Check the reason for None 5 minutes Administrative
of Health denial Officer -
Secretariat of
the DR4Cs
If Asymptomatic:
Ask for Comprehensive
Medical/Clinical Abstract,
Discharge Summary, or
Monitoring Sheet signed by
the same Attending Physician
who signed the previous
medical certificate or request
from the original processing
unit the scanned
documentary records of the
MR applicant for
consolidation and review of
the DR4Cs
If for further evaluation None 5 minutes Administrative
1.3. Request through email Officer -
for additional documentary Secretariat of
requirements to the claimant the DR4Cs
as applicable or as requested
by the DR4Cs:
Any of the following,

Comprehensive
Medical/Clinical Abstract,
Discharge Summary,
Monitoring Sheet signed by
the same Attending Physician
who signed the previous
medical certificate, List of
Actual Duties and
Responsibilities signed by
Immediate Supervisor,
Certificate of
Involvement/Exposure,
Justification for the Use of
Rapid Antigen Test
The DR4Cs reserves the

right to request for additional
documentary requirements
otherwise stated in the above
to ascertain the validity and
veracity of the eligibility of the
claimant.
2.Submit 2.1. Receive through email None 1 day Administrative
Requested requested documentary Officer -
Documents by requirements from the Secretariat of
the DR4Cs claimant and from the original the DR4Cs
Secretariat processing unit and from the
requesting party
2.2. Consolidate all the MRs None 2 day Administrative
with complete documentary Officer -
requirements for evaluation Secretariat of
of the Review Committee the DR4Cs
2.3. Request and finalize the None 5 days Administrative
schedule of the DR4Cs Officer -
meeting through a Notice of Secretariat of
Meeting the DR4Cs
Subject to the availability of

the Committee to reach a
quorum
TOTAL NONE 8 days and 15
minutes
STAGE II: EVALUATION PHASE
None 2.4. Evaluates the None 1 day DR4Cs
consolidated MRs
If approved/denied- proceed
to 2.5.
If deferred- proceed to 1.3
None 2.5. Prepare the DR4Cs None 1 day Administrative
Resolution for signing Officer -
Secretariat of
the DR4Cs
None 2.6. Sign the Resolution None 2 days DR4Cs/ASec/
Usec
TOTAL None 4 days
STAGE III: POST-EVALUATION PHASE

3.1. None 3.1. Draft the Letter of None 1 day Administrative
Approval/Disapproval based Officer -
on the issued Resolution Secretariat of
the DR4Cs
3.2. None 3.2. Sign the Letter of None 1 day ASec
Approval/Disapproval
3.3. Receive 3.3. Notify all claimants of the None 30 minutes Administrative
the notification result of the Review Officer -
from the Committee Secretariat of
Secretariat the DR4Cs
For approved claims 15 minutes
3.3.a. Receive 3.3.a. Endorse the duly
next signed DR4Cs resolution to
instruction/s the original processing unit
from the for processing and release of
processing unit approved MR claims
For disapproved claims
3.3.b. Endorse the duly
signed DR4Cs resolution to
3.3.b. Receive
the original processing unit to
notification
notify client thru their
thru email
respective emails on the
denial of their filed MR
Note: No
second MR
shall be
allowed
TOTAL None 2 days and
45 minutes
GRAND TOTAL 14 days and
1 hour
*Service is covered under RA 11712 under Section V. b
61. PROCESSING OF COMPLAINTS
This is the processing of concerns received by the Management Services Team-

Office of the Assistant Secretary from different concern channels received via e-mail or
hard copy.
Office or Division: Management Services Team-Assistant Secretary’s Office
(MST-A)
Primary Requirement/s
1. One (1) Original/scanned letter of Client
complaint
Including the following information:
 Full Name of the Complainant
 Address of the complainant
 Contact information
 Details of the complaint
Note: Complaints which did not disclose

the identity of the complainant will be
acted upon and treated as anonymous
complaints, provided that the contact
information are included/present.
Otherwise, will not have any means to
contact or verify the concern without
contact information, thus may not be
acted upon.
Secondary Requirement/s
1. One (1) Original/scanned copy/ies of Client
supporting document/s, if any
FEES
CLIENT STEPS
PAID
Received via
registered mail
and e-mail
1. Send the complaint None 10 minutes Administrative

with the required 1.1.a. Receive Assistant III
information and sign the
courier’s log/
Acknowledge
For Walk-ins: Sign-in email
the Client Log Book
with Receiving Copy
Received via None 10 minutes
For Registered personal Administrative
Mails: Filing: Assistant III
Send to Address: 1st 1.1.b. Stamp
Floor, Bldg. 9, San and sign the
Lazaro Compound, receiving copy
Rizal Ave. Sta.Cruz,
Manila Note Letters
may originate
For E-mails: from OSec,
mstasec@doh.gov.ph Personal Email,
Concern Center
None 1.2. Encode the None 10 minutes Administrative
document in the Assistant III
DTRAK System
and forward to
Executive
Assistant III
for evaluation
2. if the concern is 2. Evaluate the None 3 hours Executive
outside the complaint on its Assistant III
jurisdiction of Asec, jurisdictional
receive issue:
notification/advise if the concern
is outside the
jurisdiction of
Asec, notify the
client or the
concern center
on the reason/s
on the reasons
why the concern
is not within the
jurisdiction of
Asec Office and
forward the
concern to the
appropriate
office/facility
If the concern
is in the
jurisdiction of
Asec, endorse
to Technical
staff concerned
3. If with needed 3.1. Draft None 3 days Supervising
information, receive response to the Health Program
the notification/ email/ client or/and the Officer/ Medical
call from the Asec concern center Officer IV/
Office Executive
Assistant III
If the concern
information
needs further
information,
communicate
with the client
None 3.2. Discuss the None 1 day Supervising
draft response Health Program
to Asec for Officer/ Medical
further Officer IV/
instructions or Executive
vetting of Assistant III
response
None 3.3. Sign None 1 day Assistant
approved letter Secretary
response
4. Receive and 4. Forward None 10 minutes Administrative
acknowledge the response to the Assistant III
response Client/ Concern
Center
Copy furnished
CART
Secretariat
hours, and 40
minutes
CART Secretariat
62. HANDLING OF CONCERNS (SIMPLE)
This service is available for clients who lodged their concerns, which may be in the form of
complaints, suggestions, request for assistance, inquiry, recommendation, commendation, on
DOH-related matters. Clients file their complaints/concerns through the complaints centers -
Hotline 8888, Presidential Action Center, Contact Center ng Bayan, and DOH Public
Assistance/Complaints Desk and through direct email to the CART Secretariat’s email address
at cartcomplaints@doh.gov.ph.
It involves evaluation up to closure of concerns deemed considered as simple

transactions. Simple transactions are applications or requests submitted by applicants or
requesting parties of a government office or agency which only require ministerial actions on the
part of the public officer or employee or that present only inconsequential issues for the
resolution by an officer or employee of said government.
Concerns are further classified as general and urgent concerns.

 Urgent Concerns - classification of concern based on the urgency in the need for
immediate action or attention by reason of a possible violation of the right to life, liberty, or
property of the client.
 General concerns - classification of concerns that do not fall under the definition of urgent
concerns
Office or Division: CART Secretariat
Type of Transaction: Government to Client
Government to Government
Government to Business
Who may avail: All
ENTS WHERE TO SECURE
PRIMARY REQUIREMENTS
1. Written Concern (sent via Email or through Requesting party or originating concern
PACD - 1 original copy) which contains the center
following information:
a.) Name and location of the concerned

facility or office;
SUPPORTING REQUIREMENTS
Any of the following details/information may be

asked during the evaluation of the concern:
a.) Name and contact details of the client
for concerns that are personal in nature i.e.
Illegal Detention, Separation pay or salary,
Request for Certification, Application for
License etc.
b.) Name of the employee or officer and
office/division/unit for concerns directed
against specific employee/officer or
office/division/unit
FEE
S TO
PROCESSIN PERSON
CLIENT STEPS AGENCY ACTIONS BE
G TIME RESPONSIBLE
PAI
D
1. Files concern to 8888/ 1.1.Acknowledge rece Non 30 Minutes Administrative
PACE / CCB/ARTA CAC ipt of the written e Assistant I
or directly send to the concern (AAI)/
CART’s email Information
cartcomplaints@doh.gov. Officer I
ph or through DOH CART
PACD/Call Center Secretariat
None 1.2. Encode the Non 5 Minutes AAI/IO 1
concern in the e CART
Monitoring Database Secretariat
and forward to Senior
Health Program
Officer/Project
Evaluation Officer III
for evaluation
1.3. Receive notification 1.3. Evaluate the Non 40 Minutes Senior Health
from CART concern on its e Program Officer
Secretariat on the reason jurisdictional issue: (SHPO)/
why DOH does not have if the concern is Project
jurisdiction of the outside the Evaluation
concern raised jurisdiction of DOH, officer III (PEO
notify the client or the III)
concern center on the
reason/s why DOH
does not have CART
jurisdiction of the Secretariat
concern raised.
If the concern is
within DOH
jurisdiction, the
concern shall be
further assessed by
the SHPO/PEO III
1.4. Receive the 1.4. Assess the Non 30 Minutes SHPO/PEO III
notification on the lacking concern on its e
information completeness whether
it can be acted upon CART
by the Department Secretariat
based on the available
information provided
If the concern is
complete, then
proceed to Step 1.5
next step
If the concern is
incomplete, the
responsible staff shall
do either of the
following: a) if the
client has contact
details, communicate
directly to him/her and
request the lacking
information
b) if the client has no
contact details,
request for closure
from the originating
concern center based
on incompleteness of
information.
None 1.5 Classify the Non 1 hour SHPO/PEO III

concern if it is general e CART
or urgent and Secretariat
accomplish CARD
Card
If General Concern,
endorse the concern
to the tagged
office/facility for their
concrete and specific
action
If Urgent Concern,
endorse to the
office/facility
concerned and its
focal person for
preferential attention
to the concern and call
the focal person when
necessary.
None 1.6 Return the concern Non 10 Minutes SHPO/PEO III
to the AAI/IO 1 for e CART
encoding in the CART Secretariat
Monitoring Tool.
None 1.7 Update the CART Non 5 Minutes AAI/IO 1

Secretariat’s e CART
Monitoring Tool Secretariat
2. Receive an update 2.1. Provide concrete Non 2 Days & 4 Tagged

from the Cart Secretariat and specific action and e hours DOH office/facili
or tagged DOH operation communicate to CART ty / CART
unit Secretariat the Secretariat
resolution of concern
Note: After the

concern is endorsed to
the tagged DOH
office/facility, the
following activities are
done by the CART
Secretariat to ensure
timely submission of
resolution of the
concern:
a.check the Monitoring
Tool on the open
concern
b.Send email follow-up
to the tagged
offices/facilities which
have no resolutions
yet
c.Send request for a
one-time extension
prior to the lapse of 3
days to the
client/Concern Center
indicating the final
date of release if
tagged offices/facilities
have no resolutions
yet
3. Receive the concrete 3.1 Receive and Non 1 hour SHPO/PEO III
and specific action taken evaluate the e CART
by the tagged completeness of Secretariat
office/facility resolution and its
applicable documents
sent by the tagged
office/facility
If incomplete, request
the necessary
documents from the
tagged DOH
office/facility to close
the concern
If complete,
forward the action
taken by the tagged
DOH office/facility to
the concerned center
or to the client for
closure
TOTAL Non 3 days
e
63. HANDLING OF CONCERNS (COMPLEX)
Hotline 8888, Presidential Action Center, Contact Center ng Bayan, and DOH Public
Assistance/Complaints Desk and through direct email to the CART Secretariat’s email address
at cartcomplaints@doh.gov.ph.
It involves evaluation up to closure of concerns deemed considered as simple

transactions. Simple transactions are applications or requests submitted by applicants or
requesting parties of a government office or agency which only require ministerial actions on the
part of the public officer or employee or that present only inconsequential issues for the
resolution by an officer or employee of said government.
Concerns are further classified as general and urgent concerns.

 Urgent Concerns - classification of concern based on the urgency in the need for
immediate action or attention by reason of a possible violation of the right to life, liberty, or
property of the client.
 General concerns - classification of concerns that do not fall under the definition of urgent
concerns
Who may avail: All
1. Written Concern (sent via Email or through Requesting party or originating concern
PACD) which contains the following information: center
facility or office.

a.) Name and contact details of the client
for concerns that are personal in nature
i.e. Illegal Detention, Separation pay or
salary, Request for Certification,
Application for License etc.
b.) Name of the employee or officer for

concerns directed against specific
employee or officer
AGENCY FEE PROCESSIN PERSON

CLIENT STEPS
ACTIONS S TO G TIME RESPONSIBLE
BE
PAID
1. Files concern to 8888/ 1.1. None 30 Minutes Administrative
PACE / CCB/ARTA CAC Acknowledge recei Assistant I (AAI)/
or directly send to the pt of the written Information
CART’s email concern Officer I
cartcomplaints@doh.gov. CART
ph or through DOH Secretariat
PACD/Call Center
None 1.2. Encode the None 5 Minutes AAI/IO 1
concern in the CART
Monitoring Secretariat
Database and
forward to Senior
Health Program
Officer/Project
Evaluation Officer III
for evaluation
1.3. Receive notification 1.3. Evaluate the None 40 Minutes Senior Health
from CART concern on its Program Officer
Secretariat on the reason jurisdictional issue: (SHPO)/
why DOH does not have if the concern is Project
jurisdiction of the concern outside the Evaluation
raised jurisdiction of officer III (PEO
DOH, notify the III)
client or the concern
center on the
reason/s why DOH CART
does not have Secretariat
jurisdiction of the
concern raised.
If the concern is
within DOH
jurisdiction, the
concern shall be
further assessed by
the SHPO/PEO III
1.4. Receive the 1.4. Assess the None 30 Minutes SHPO/PEO III
notification on the lacking concern on its
information completeness
whether it can be CART
acted upon by the Secretariat
Department based
on the available
information
provided
If the concern is
complete, then
proceed to Step 1.5
next step
If the concern is
incomplete, the
responsible staff
shall do either of the
following: a) if the
client has contact
details,
communicate
directly to him/her
and request the
lacking information
b) if the client has
no contact details,
request for closure
concern center
based on
incompleteness of
information.
None 1.5 Classify the None 1 hour SHPO/PEO III
concern if it is CART
general or urgent Secretariat
and accomplish
CART Card
None
SHPO/PEO III
1.5.1
If General
Concern, endorse
the concern to the CART
tagged office/facility Secretariat
for their concrete
and specific action
1.5.2 If Urgent
Concern, endorse
to the office/facility
concerned and its
focal person for
preferential
attention to the
concern and call the Senior Health
focal person when Program Officer
necessary. (SPHO)
CART
Secretariat
None 1.6 Return the None 10 Minutes SHPO/PEO III
concern to the CART
AAI/IO 1 for Secretariat
encoding in the
CART Monitoring
Tool.
None 1.7 Update the None 5 Minutes AAI/IO 1
CART Secretariat’s CART
Monitoring Tool Secretariat
2. Receive an update 2.1. Provide None 6 Days & 4 Tagged

from the Cart Secretariat concrete and hours DOH office/facilit
or tagged DOH operation specific action and y / CART
unit communicate to Secretariat
CART Secretariat
the resolution of
concern
Note: After the

concern is endorsed
to the tagged DOH
following activities
are done by the
CART Secretariat to
ensure timely
submission of
resolution of the
concern:
a.check the
Monitoring Tool on
the open concern
b.Send
email follow-up to
the tagged
offices/facilities
which have no
resolutions yet
c.Send request for a
one-time extension
prior to the lapse of
3 days to the
client/Concern
Center indicating
the final date of
release if tagged
offices/facilities
have no resolutions
yet
3. Receive the concrete 3.1 Receive and None 1 hour SHPO/PEO III
and specific action taken evaluate the CART
by the tagged office/facility completeness of Secretariat
resolution and its
applicable
documents sent by
the tagged
office/facility
If incomplete,
request the
necessary
documents from the
tagged DOH
office/facility to
close the concern
If complete,
forward the action
taken by the tagged
DOH office/facility
to the concerned
center or to the
client for closure
TOTAL Non 7 days
e
64. HANDLING OF CONCERNS (HIGHLY TECHNICAL)
Hotline 8888, Presidential Complaints Center, DOH Public Assistance/Complaints Desk and
through direct email to the CART Secretariat’s email address at cartcomplaints@doh.gov.ph.
It involves evaluation up to the closure of concerns deemed considered highly technical

transactions. Highly Technical Transactions are applications or requests submitted by
applicants or requesting parties of a government office that require the use of technical
knowledge, specialized skills, and/or training in the processing and/or evaluation thereof.
Who may avail: ALL
1. Written Concern (sent via Email or through Requesting party or originating
PACD) which contains the following information: concern center
facility or office.

a.) Name and contact details of the client for
concerns that are personal in nature i.e.
Illegal Detention, Separation pay or salary,
Request for Certification, Application for
License etc.
b.) Name of the employee or officer for

concerns directed against specific employee
or officer
FEE
PERSON
ACTIONS BE G TIME
E
PAID
1. Client files complaint/ 1.1. None 30 minutes Administrative
concern at 8888/ PCC / CCB/ Acknowledge recei Assistant I
PACD/ or directly pt of the written (AAI)/
at cartcomplaints@doh.gov.p concern Information
h or Other Complaints Center Officer I
CART
Secretariat
None 1.2. Encode the None 5 Minutes AAI/IO 1
concern in the
Monitoring
Database and CART
forward it to Legal Secretariat
Researcher III for
evaluation
1.3. Receive notification from 1.3. Evaluate the None 40 minutes Senior Health
CART concern on its Program
Secretariat on the reason why jurisdictional issue: Officer
DOH does not have if the concern is (SHPO)/
jurisdiction of the concern outside the Project
raised jurisdiction of Evaluation
DOH, notify the officer III (PEO
client or the III)
concern center on
the reason/s why
DOH does not CART
have jurisdiction of Secretariat
the concern raised.
If the concern is
within DOH
jurisdiction, the
concern shall be
further assessed
by the SHPO/PEO
III
1.4. Receive the notification 1.4. Assess the None 30 minutes SHPO/PEO III
on the lacking information concern on its
completeness
whether it can be CART
acted upon by the Secretariat
Department based
on the available
information
provided
If the concern is
complete, then
proceed to Step
1.5 next step
If the concern is
incomplete, the
responsible staff
shall do either of
the following: a) if
the client has
contact details,
communicate
directly to him/her
and request the
lacking information
b) if the client has
no contact details,
request for closure
concern center
based on
incompleteness of
information.
An Anonymous
concern is
considered
incomplete if any of
the following
information are not
identified:
a) name and
location of the
facility or office
b) name of the
client for concerns
that are personal in
nature i.e.
separation pay or
salary, request for
Certification,
approval of leave
etc.
c) name of the
employee or officer
for concerns
against specific
employee
d) Other details
wherein based on
the evaluation of
SHPO/PEO III, the
lacking information
is material and
without which, the
concern cannot be
acted upon.
None 1.5. Accomplish None 1 hour SHPO/PEO III

the CART Card
and endorse the
concern to the CART
tagged Secretariat
office/facility for
their concrete and
specific action
None 1.6 Return the None 10 Minutes SHPO/PEO III
concern to the
AAI/IO I for
encoding in the CART
CART Monitoring Secretariat
Tool.
None 1.7 Update the None 5 Minutes AAI/IO I
CART Secretariat’s
Monitoring Tool
CART
Secretariat
2. Receive update from the 2.1. Provide None 19 Days & 4 Tagged DOH
Cart Secretariat or tagged concrete and hours office/facility
DOH operation unit specific action and
communicate to
CART Secretariat
the resolution of
concern
Note: After the

concern is
endorsed to the
tagged DOH
following activities
are done by the
CART Secretariat
to ensure timely
submission of
resolution of the
concern:
a.check the
Monitoring Tool on
the open concern
b.Send
email follow-up to
the tagged
offices/facilities
which have no
resolutions yet
c.Send request for
a one-time
extension prior to
the lapse of 20
days to the
client/Concern
Center indicating
the final date of
release Receive
update from the
Cart Secretariat or
tagged DOH
operation unit
3. Receive the concrete and 3. Receive and None 1 hour SHPO/PEO III
specific action taken by the evaluate the
tagged office/facility completeness of
resolution and its CART
applicable Secretariat
documents sent by
the tagged
office/facility
If incomplete,
request the
necessary
documents from
the tagged DOH
office/facility to
close the concern
If complete,
forward the action
taken by the
tagged DOH
office/facility to the
concerned center
or to the client for
closure
TOTAL Non 20 days
e
65. REQUEST FOR TECHNICAL ASSISTANCE
The DOH Committee on Anti-Red Tape (CART) Secretariat provides administrative and
technical support to the CART in ensuring the sound implementation of the salient provisions of
Republic Act No. 11032 and compliance of DOH operating units. Technical assistance may be
in a form of a briefing, orientation, or training on RA 11032 on ARTA MC 2019-002 and
Regulatory Impact Assessment, Concerns handling, PACDO, review of Citizen’s Charter,
among others
Availability of service: Mondays to Fridays (excluding holidays or work suspension), 8-5
pm
Office or Division: Committee on Anti Red Tape (CART) Secretariat
Type of Transaction: Government to Government (G2G)
Who may avail: DOH Central Office, CHD, TRC, DOH-Retained, Specialty,
and Special Hospitals, and DOH Attached Agencies
Primary Requirements: Requesting Party

1. Letter of Request (1 Original-soft
copy)
Must contain the following data:
a.Full name of the focal person from the
requesting agency
b.Contact number and email addresses
c.Full details of requested training (What,
When, Where, Who, and How)
d.Addressed to Office of the Assistant
Secretary (Asec) Maylene M. Beltran,
MPA, CESO III, MST-A
Through: Dovie S. Baker, MPA

Head, CART Secretariat
2. Accomplished CART Secretariat Download Request Form at:

Request Form (1 original copy) https://tinyurl.com/Form1Datarequest
For walk-in: Request CART Secretariat’s

Receiving Unit located at the main
entrance of DOH beside the gymnasium
3. CSS Form (1 original copy) CART Secretariat

FEES
CLIENT STEPS
PAID
1. Submit the letter of 1. Receive and None 1 hour Administrative

request addressed to acknowledge the Assistant III (AA
the Management request III)
Services Team (MST)
Assistant Secretary thru
the head of the CART If approved, Management
Secretariat. forward to the Services Team
CART (MST), Assistant
Secretariat for Secretary Office
For Walk-in/ Mail: instruction
2nd floor Building 4,
DOH, San Lazaro
Compound, Manila
For email requests:

Send it to
mmbeltran@doh.gov.ph
2. Receive 2.1. Receive and None 30 Minutes Administrative

acknowledgment acknowledge the Assistant
request I/Information
Officer I
(AAI/IO1)
CART
Secretariat
None 2.2. Review the None 6 hours Supervising

request and Health Program
check for Officer (SvHPO)
available
schedules
CART
Secretariat
None 2.3. Prepare the None 2 days Senior Health

response letter Program
Officer(SPHO)/
Project
Evaluation
 Coordinate Officer III (PEO
via email or III)
phone call
with the
requesting CART
party for the Secretariat
status and
other
instructions
(approval or
disapproval
and/or
availability of
schedule)
None 2.4. Check and None 1 day SvHPO

review the
response letter
for perusal CART
and mark initial Secretariat
signature
None 2.5. Review, None 3 days Assistant

Approve, and Secretary
Sign the
response letter
Management
Services Team
Assistant
Secretary Office
3. Receive response 3. Send the None 30 minutes AAI/AO1

letter signed response
letter to the
requesting party CART
Secretariat
None 7 days
TOTAL
66. REQUEST FOR DATA ON CART RELATED MATTERS FOR EXTERNAL CLIENTS
(SIMPLE)
Pursuant to Executive Order No. 02, s. 2016 or the EO on Freedom of Information, which
promotes full public disclosure of all transactions involving public interest, taking into account
the full protection to the right to privacy of the individual, every Filipino may request for data on
CART-related matters such as but not limited to List of Open Concerns, on time resolution rate
of Client’s Concerns per DOH operating unit, distribution of nature of Concerns, Updated
Citizen’s Charter, among others except that information which are considered confidential or
private under the constitution, existing rules, laws or regulations and jurisprudence.
pm
Office or Division: Committee on Anti-Red Tape (CART) Secretariat
Transaction: G2C - Government to Client
Who may avail: All
1. Letter of Intent shall contain the Requesting party
a.) Name and contact information
of the requesting party;
b) Describe reasonably the

information requested including the
reason and/or purpose.
(1 Original copy if walk-in clients or

scanned copy of the original requests
if through email)
2.Accomplished CART Secretariat Request Download Request Form at:
Form https://tinyurl.com/Form1Datarequest
For walk-in: Request CART

Secretariat’s Receiving Unit located at
the main entrance of DOH beside the
gymnasium
3.Present any of the following valid Proof of
Identification (1 original):
 UMID GSIS/SSS
 PRC ID PRC
 Driver’s License LTO
 TIN ID BIR
 Postal ID LGU
 National ID PSA
 Company ID Company
 School ID School
FOR CLAIMING OF REQUESTED DATA BY AUTHORIZED
REPRESENTATIVE
 UMID GSIS/SSS
 PRC ID PRC
 TIN ID BIR
 Postal ID LGU
 National ID PSA
2.Authorization Letter ( 1 original copy) Requesting party
FEE
S
TO PROCESSI PERSON
BE NG TIME RESPONSIBLE
PAI
D
1. Submit the letter 1.1 Receive and Non 20 minutes
of request and verify completeness e
accomplished of submitted request
Request form in form.
any of the Administrative
following: Assistant
I/Information
For Walk-in Officer I
Clients: Proceed to (AAI/IO1)
G/F Building 1, CART Secretariat
CART Secretariat
Receiving Unit
For email - if email:

requests: 1.1.1 acknowledge
Send it to the receipt of
cartsecretariat@doh.g request
ov.ph
None 1.2 Prepare the report Non 1 day Senior Health

e Program
Officer(SPHO)/Pr
oject Evaluation
 if the request is Officer III (PEO
within the III)
purview of the
office, and
complies with the CART Secretariat
FOI and Data
Privacy
requirements,
proceed to Step
1.3
 if the request
does not fall
within the
purview of the
Office, draft
Regret letter
informing party
not within DOH
Jurisdiction
None 1.3 Check and review Non 4 hours Supervising
the e Health Program
report/memorandum/l Officer (SvHPO)
etter for perusal
and mark initial
signature CART Secretariat
None 11!1.4. Review, Approve, Non 1 day, 3 Assistant

and Sign the e hours, 20 Secretary
report/response letter / minutes
memorandum
Management
Services Team
Assistant
Secretary Office
2.Receive the 2. Send/Issue the Non 20 minutes AAI/AO1
requested requested data e CART Secretariat
data/report or /report or
letter/memorandum letter/memo
For walk-in, contact the

data requestor to
pick up the
requested data
For email requests,
send the data
request and reply
letter/memo through
email
 request for
acknowledgment
on the emailed
completed
request and reply
letter/memo
TOTAL Non 3 days

e
67. REQUEST FOR DATA ON CART RELATED MATTERS FOR EXTERNAL CLIENTS
(COMPLEX)
Pursuant to Executive Order No. 02, s. 2016 or the EO on Freedom of Information, which
the full protection to the right to privacy of the individual, every Filipino may request for data on
CART-related matters such as but not limited to List of Open Concerns, on time resolution rate
of Client’s Concerns per DOH operating unit, distribution of nature of Concerns, Updated
Citizen’s Charter, among others except that information which are considered confidential or
private under the constitution, existing rules, laws or regulations and jurisprudence.
pm
Transaction: G2C - Government to Client
Who may avail: All
1. Letter of Intent shall contain the Requesting party
a.) Name and contact information
of the requesting party;
b) Describe reasonably the

information requested including the
reason and/or purpose.
(1 Original copy if walk-in clients or

scanned copy of the original requests
if through email)
2.Accomplished CART Secretariat Request Download Request Form at:
Form https://tinyurl.com/Form1Datarequest

the main entrance of DOH beside the
gymnasium
 UMID GSIS/SSS
 PRC ID PRC
 TIN ID BIR
 Postal ID LGU
 National ID PSA
FOR CLAIMING OF REQUESTED DATA BY AUTHORIZED
REPRESENTATIVE
 UMID GSIS/SSS
 PRC ID PRC
 TIN ID BIR
 Postal ID LGU
 National ID PSA
2.Authorization Letter ( 1 original) Requesting party
FEE
S
TO PROCESSI PERSON
PAI
D
1. Submit the letter 1.1 Receive and Non 40 minutes
of request and verify completeness e
accomplished of submitted request
Request form in form.
I/Information
For Walk-in Officer I
Clients: Proceed to (AAI/IO1)
G/F Building 1, CART Secretariat
CART Secretariat
Receiving Unit
For email - if email:

requests: 1.1.1 acknowledge
Send it to the receipt of
cartsecretariat@doh.g request
ov.ph
None 1.2 Prepare the report Non 3 days and Senior Health
e 3 hours Program
Officer(SPHO)/Pr
oject Evaluation
Officer III (PEO
III)
 if the request is
within the
purview of the CART Secretariat
office, and
complies with the
FOI and Data
Privacy
requirements,
proceed to Step
1.3
 if the request
does not fall
within the
purview of the
Office, draft
Regret letter
informing party
not within DOH
Jurisdiction
None 1.3 Check and review Non 1 day Supervising
the e Health Program
report/memorandum/l Officer (SvHPO)
etter for perusal
and mark initial
signature CART Secretariat
None 11!1.4. Review, Approve, Non 2 days and Assistant

and Sign the e 4 hours Secretary
report/response letter /
memorandum
Management
Services Team
Assistant
Secretary Office
2.Acknowledge and 2. Send/Issue the Non 20 minutes AAI/AO1
receive the requested data e
document /report or
requested letter/memo CART Secretariat
For walk-in, contact the
data requestor to
pick up the
requested data
For email requests,

send the data
request and reply
letter/memo through
email
 request for
acknowledgment
on the emailed
completed
request and reply
letter/memo
TOTAL Non 7 days
e
Administrative Services
Personnel Administrative Division
68. REQUEST FOR CERTIFICATE OF REMITTANCE WITH RECORDS IN
THE DOCUMENT MANAGEMENT AND ARCHIVING SYSTEM (EXTERNAL)
This service refers to the processing of requests of Certificate of Remittances for DOH
personnel retired/separated from the service. These include remittances to the Government
Service Insurance System (GSIS), Pag-ibig Fund and Philippine Health Insurance (PHIC).
Office or Division: Personnel Administration Division (PAD), Administrative
Service (AS)
Who may avail: Separated/retired (Inactive)DOH-Central Office officials and

employees
Duly Accomplished PAD Request Form ( one Personnel Administration Division (PAD)
original copy)
Ground Floor Building 12
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
2.Accomplish PAD 1.1 Receive the duly filled- None 10 minutes Administrative
Request Form up request forms and Assistant V,
indicating the instruct the client to Personnel
document to be return on the date Administration
requested and indicated in the Division,
receive Transaction Transaction slip Administrative
slip Service (PAD-AS)
None 1.2 Encode such request in None 1 hour Administrative

the DTRACK System Assistant V, PAD-
and forward it to the AS
process owner
concerned
None 1.3 Check the remittance None 4 days Human Resource
record of the Management
official/employee in the Officer I
hard copy file or in the
Document Management PAD-AS
& Archiving System
(DMAS) and in the
records room for
inactive files
if records is not
available, coordinate
with partner
agencies (GSIS, Pag-
Ibig, and PhilHealth)
None 1.4 Check the basic salary None 1 day Human Resource
if it correspond with the Management
amount remitted to the Officer I
Partner Agencies
(GSIS, PHIC, HDMF) PAD-AS
None 1.5 Draft the Certificate None 4 hours Human Resource

of Remittance (COR) Management I
and forward it to the
immediate supervisor PAD AS
for review and initial
None 1.6 Review and initial the None 3 hours Administrative

COR Officer V, PAD
None 1.7 Forward the COR to the None 2 hours Administrative

Division Chief for review Officer V, PAD
and signature
None 1.8 Review and sign COR None 1 day Assistant Division
Chief/Division
Chief, PAD
2. Receive the COR 2.Issue the COR None 50 minutes Administrative

Assistant V
PAD
TOTAL None 7 days

Financial and Management Service
69. REQUEST FOR PAYMENT OF VARIOUS EXPENSES (EXTERNAL)
This service covers the payment of various expenses to external clients/stakeholders

(except for expenses procured which are subject to RA9184 and its revised IRR) such as
honoraria for special projects, collegial bodies/committees, payment of insurance
premiums (both life and non-life), annual registration of motor vehicles, etc. as
submitted by various offices of the Department of Health- Central Office (DOH-CO).
The Financial and Management Service (FMS) evaluate the appropriateness of claims;
completeness of supporting documents; and certifies availability of Notice of Cash
Allocation (NCA) to endorse the duly approved voucher for check/Authority to Debit Advice
(ADA) for the Pacsval issuance or LDDAP for issuance of ACIC, whichever is
applicable, in a timely manner in accordance with existing budgeting, accounting and
auditing laws, rules and regulations
The primary and secondary requirements indicated in the checklist of requirements shall
be complied with and to be submitted to FMS by the various DOH-CO originating
bureaus and services.
1. In case of unavailability of cash/Notice of Cash Allocation (NCA) on the

beginning days of the fiscal year, the vouchers received and processed are only
certified as to the completeness of Supporting Documents (SDs) and propriety of
amount by the FMS- Accounting Division. Per the Department of Budget and
Management’s (DBM) schedule, NCA for January is usually released within the
first few days of the fiscal year. Consequently, the FMS-AD can only certify the
cash availability on the DV once the NCA is released.
2. In case of unavailability of cash/NCA on the last few days of the month, the
completeness of SDs and propriety of amount. Per the DBM’s schedule, Notice
of Cash Allocation (NCA) is available every first working day of the succeeding
month. Consequently, the FMS-AD can only certify the cash availability on the
DV once the NCA is released.
3. In case of Check, PACSVAL for credit to individual account, the cut-off time is
3:00 pm per Landbank of the Philippines (LBP) policy.
4. In case of List of Due and Demandable Accounts Payable (LDDAP), the

processing time for the clearing period shall be observed:
For LBP account - the clearing time is within 48 hours upon receipt of Advice of
Checks Issued and Cancelled (ACIC)
For non-LBP account - the clearing time is within 3 banking days upon receipt of
Advice of Checks Issued and Cancelled (ACIC)
Office or Division: FINANCIAL AND MANAGEMENT SERVICE

(FMS)
Classification: COMPLEX TRANSACTION
Type of Transaction: G2G - GOVERNMENT TO GOVERNMENT
G2B- GOVERNMENT TO BUSINESS
G2C- GOVERNMENT TO CITIZEN
Who may avail: Private Individuals, Other Government
Agencies, Private Institutions/Entities
Common Requirements
1. Obligation Request and Status (ORS) for DOH Intranet/Concerned Office
General Fund (GF) or Budget Utilization
Request (BUR) for Trust Fund (TF) with box
A approved by the Head of the funding
office based on the delegation of authority
(3 original copies)
2.Disbursement Voucher/Payroll (if more DOH Intranet/Concerned Office

than 1 payee) with box A duly signed by the
concerned Head of Office or Immediate
Supervisor (in case the payee is the Head of
Office) based on the delegation of authority
(4 original copies)
3.Approved Department Personnel Order DOH Intranet/Concerned Office

(DPO), indicating and authorizing the claim
and specifying the funding source (1 print-
out copy)
*For training-related claim/expenses, also attach
DPO with initial/clearance from Health Human
Resource Development Bureau (HHRDB)
4. Copy of documents in thermal paper, if Concerned Office
any (1 photocopy each)
For Payment of Honoraria to Government Officials/Personnel involved in

Special Project
Primary Requirements
5.Performance evaluation plan formulated Concerned Employee/Office
by project management used as basis for
rating the performance of members (1
CTC, wet-signed)
6.Terms of Reference (1 original copy) Concerned Employee/Office
7.Certificate of completion of project Concerned Employee/Office
deliverables (1 original copy)
8.Special Project Plan (1 original copy) Concerned Employee/Office
9.Authority from DBM to pay honoraria (1 DBM/Concerned Office
CTC, wet-signed)
10.Certificate of acceptance by the agency Concerned Employee/Office
head of the deliverables per project
component (1 original copy)
Payment of Honoraria to Resource Persons/Speaker/Lecturer for Online
Training/Workshop - If Private Individual
5.Invitation to act as resource Concerned Office
speaker/process facilitator (1 photocopy)
6.Approved computation of honoraria by Concerned Office
the Head of Office concerned based on
actual hours rendered and approved
rate/hour (1 original copy)
7.Certification signed by the Head of Office Concerned Office
concerned on actual number of hours
rendered (1 original copy)
8.Program of Lectures/Program of Concerned Office
Activities (1 CTC)
9.Coordinator's report/ time keeper’s report Concerned Office
on lecturer's actual schedule
10.Updated Curriculum Vitae (CV) of Resource Person/Speaker/Lecturer
claimant reflecting the present
employment/work and educational
attainment/background (1 printed copy)
For Payment of Honoraria to Resource Persons (RP) /Speaker/Lecturer for

Training/Workshop - if Government Employee
5.Invitation to act as resource Concerned Office
speaker/process facilitator (1 CTC)
actual hours rendered and approved
rate/hour (1 original copy)
concerned on actual number of hours
8. Program of Lectures/Program of Concerned Office
Activities, approved by the Head of Office
(1 CTC)
on lecturer's actual schedule (1 original
copy)
10.Basis of Monthly Salary Rate (MSR) as Resource Person/Speaker/Lecturer
of the time of training (1 CTC)
11.Updated Curriculum Vitae (CV) of Resource Person/Speaker/Lecturer
12.Certification that the services provided Resource Person/Speaker/Lecturer
by the RP or process facilitator are outside
the scope of their present job description
signed by Head of Personnel Division of
the RP/Process Facilitator (applicable to
DOH, Regional Offices and Operating
Units employees)
13. Attendance sheet showing the name, Concerned Office
signature and date of attendance of the
RP, if training/workshop/seminar is
conducted face-to-face (1 CTC)
14.Application for leave approved by Resource Person/Speaker/Lecturer
authorized signatory of Personnel Division
of the RP (applicable to DOH, Regional
Offices and Operating Units employees) (1
CTC)
15.Duly approved DTR in case of claims by Resource Person/Speaker/Lecturer
the coordinator and facilitators (1 CTC)
For Payment of Honoraria to Facilitators (If Private individual)
5.Invitation to act as facilitator (1 Concerned Office
photocopy)
actual number of days rendered and
approved rate/day (1 original copy)
concerned on actual number of days
8.Program of Lectures/Program of Concerned Office
Activities (1 CTC)
on lecturer's actual schedule (1 original
copy)
10.Updated Curriculum Vitae (CV) of Facilitator
11. Attendance sheet showing the name, Concerned Office
signature and date of attendance of the
facilitator, if training/workshop/seminar is
conducted face-to-face (1 CTC)
Payment of Honoraria To Government Officials/Personnel as members of
Collegial Bodies/ Councils/Committee/Governing Board of Commissions (if
payment of honorarium is pursuant to a law)
5. Appointment/Designation as member of Concerned Office
the Board/Department Personnel Order
creating and designating the collegial
body/council/board members and
Authorizing the same to claim honoraria
6. Certification that the claimant is not an Concerned Office
appointee to a regular position in the
governing board of collegial body who
receives salaries, regular allowances and
other benefits
7. Minutes of meeting and attendance sheet Concerned Office
certified by the Board Secretary
8. Copy of the law providing authority to Concerned Office
pay honorarium to members of the
committee/council/board
For Payment of Training Fee/Short Course to Service Provider
for Human Resource Development Activities
5. Department Personnel Order (DPO) DOH Intranet/Concerned Office
authorizing the attendance to the training
program with clearance from HHRDB (for
regular/permanent employee only )
6. Certificate of Availability of Funds signed Budget Division/Concerned Office
by both Head of Budget and Accounting
Office
7. Statement of Account/Billing (Original Service Provider
copy)
8. .Invitation letter indicating the amount of Service Provider
registration fee
9.Notarized MOA/Contract, (Original copy Concerned Office
if 1st payment,
CTC of for succeeding payment)
10..Endorsement of MOA/Contract from Legal Service/Concerned Office
the Legal Service that MOA/contract has
been reviewed and found to be in order (1
Original copy if 1st payment,
1 CTC of for succeeding payment)
11.Certificate of Attendance to Training / Concerned Office
Participation / Completion (1 CTC)
12.Certification of Attendance to training Service Provider
from Service Provider (1 Original copy)
13. Department Circular for the HHRDB/Concerned Office
training/seminar
For Payment of Training Fee (Human Resource Development ) of DTTBs,
Registered Nurses and Midwives in Medical Centers/Hospitals
5.Bill/Statement of Account from the
Medical Centers/Hospitals (Original copy)
6.Certificate of Availability of Funds signed Budget Division
by both Head of Budget and Accounting
Office
7.Department Personnel Order authorizing DOH Intranet/Concerned Office
the conduct of training and payment of
training fees
8.Attendance Sheets of Training conducted Concerned Office
(CTC)
9.Certification of Attendance to training of Training Provider
the scholars from the Head of Medical
Centers/Hospitals
10.Endorsement of MOA/Contract from the Legal Service/Concerned Office
Legal Service that MOA/contract has been
reviewed and found to be in order
11.Notarized MOA/Contract, (Original copy Concerned Office
if 1st payment,
CTC of for succeeding payment)
Payment of Bond Premium of Accountable Officers
5. Fidelity Bond Application Form from Concerned Employee/BTr
Bureau of Treasury (Form 3: Annex D) (1
original copy)
*In determining the veracity of the claim,
FMS reserves the right to require the
claimant to submit additional sufficient &
relevant documents especially for claims
having incomplete supporting documents
and those that are non-compliant in terms
of substance
For Payment of GSIS Participating Fee
5. Letter of Authority/Billing (1 CTC, wet- Concerned Employee/Government
signed by issuing authority) Service Insurance System (GSIS)
6. Vehicle Insurance Policy (1 CTC, wet- Administrative Service-General
signed) Services Division (AS-GSD)
7. CTC of Official Receipt and Certificate of AS-GSD
Registration (1 CTC, wet-signed)
8. CTC of Property Acknowledgement AS-GSD
Receipt (PAR) (1 CTC, wet-signed)
9. Police Report (1 Photocopy) Concerned Employee
10. DPO for the Authority to reimburse, if DOH Intranet/Concerned Employee
other than the Head of Office/Division Chief
11. Photocopy of documents in thermal Concerned Employee
paper
For Payment of Telephone/Communication Services
5.Statement of Accounts/ Bill Service Provider/Concerned Employee
(acknowledged by Administrative Service-
General Services Division (AS-GSD))
6.Summary of the details of bills for offices Concerned Office/Administrative
with multiple account numbers Service-General Services Division
(AS-GSD)
7.Certification by Agency Head or his Concerned Office
authorized representative that all National
Direct Dial (NDD), National Operator
Assisted Calls and International Operator
Assisted calls are official in nature
8.CTC of logbook of calls made for the Concerned Office
period covered
9.CTC of Official Receipt (OR) for payment Concerned Employee
of personal calls with notation "original
copy seen" from AS-GSD
For Payment of Life Insurance (GSIS)
5.Insurance Policy/billing indicating the Concerned Employee/Government
premium amount and list of insured DOH Service Insurance System (GSIS)
employees (1 Original Copy)
For Payment of Motor Vehicle Insurance (GSIS)
5.Vehicle Insurance Policy/billing indicating Concerned Employee/Government
the premium amount and details of insured Service Insurance System (GSIS)
DOH vehicle (1 CTC, wet-signed)
6. Copy of last year's Registration Official AS-GSD
Receipt (1 CTC, wet-signed)
7.Certificate of Registration(1 CTC, wet- AS-GSD
signed)
8.Property Acknowledgement Receipt AS-GSD
(PAR) (1 CTC, wet-signed)
*In determining the propriety and veracity
of the claim, FMS reserves the right to
require the claimant to submit additional
sufficient & relevant documents especially
for claims having incomplete supporting
documents and those that are non-
compliant in terms of substance
For Payment of Building Insurance (GSIS)
5.Insurance Policy (1 CTC, wet-signed) Concerned Employee/Government
Service Insurance System (GSIS)
6.Summary of properties to be insured Concerned Office
For Payment to LTO for the Registration of Motor Vehicles
5. Official Receipt of Smoke Emission Concerned Office/Administrative
Testing (1 photocopy with notation from the Service-General Services Division
office concerned of where the original copy (AS-GSD)
is attached)
6.Copy of last year's Registration Official AS-GSD
Receipt with notation on the amount to be
paid for the current year’s registration (1
CTC, wet-signed)
7.Certificate of Registration (1 CTC, wet- AS-GSD
signed)
8.Property Acknowledgement Receipt AS-GSD
(PAR) by AS-GSD (1 CTC, wet-signed)
Annual Check-up/Hospitalization Benefits
5.Original copy of Statement of Concerned Employee/Concerned
Account/Billing (Hospital fees and Doctor's Office
Fee)
6.Certificate of Availability of Funds(CAF) Budget Division
signed by both Head of Budget and
Accounting Office
7.Summary of Laboratory Procedures and Concerned Employee/Concerned
Medical Examinations rendered per Office
employee certified by the Hospital
Representative with corresponding amount
8.Certification from Head of Office that Concerned Employee/Concerned
billed employees have undergone the Office
required Annual Medical Examinations
9.Endorsement from the Legal Service that Concerned Employee/Concerned
the Contract has been reviewed and found Office
to be in order.
10.Memorandum of Agreement (1 original Concerned Employee/Concerned
if first payment, 1 CTC on the succeeding) Office
sufficient & relevant documents especially
for claims having incomplete supporting
Financial Expenses
5. Loan Agreements/Memorandum of Concerned Office
Agreement together with supporting
documents
6.Statement of Account Concerned Office
7.Bank debit memos Concerned Banking
Institution/Concerned Office
FEE
S
AGENCY TO PROCESSI PERSON
CLIENT STEPS
ACTIONS BE NG TIME RESPONSIBLE
PAI
D
1.Prepares & submit 1.1 Receives None 15 minutes Administrative
the complete the documents, Assistant III
documentary check of Budget Division -
requirements to completeness of Central
Financial and supporting Processing Unit
Management Service documents per (BD-CPU)
(FMS) -Budget FMS checklist from
Division (BD)- Central concerned offices
Processing Unit
(CPU)
Note:
Note:
For lacking
documents or For lacking
compliance notes documents or
from CPU, receive the compliance notes
DV with compliance from CPU or
note and submit the Accounting
needed/lacking Division, return to
document/s the originating
office
None 1.2 None 2 days, 7 Administrative

Reviews/verifies hours and Officer
documents, 30 minutes IV/Administrative
correctness of Assistant III & IV,
computation and Financial Analyst
prepares journal I & II
entry BD-CPU
In case of errors,
discrepancies,
incomplete
and/or additional
documentary
requirements that
will be
required to
substantiate
the claim, the
responsible
person shall
document the
result of the review
on the FMS
Queuing Slip and
transmit/return the
documents to the
end-user
for
completion/complia
nce. (Upon
compliance return
to step to step 1.1)
None 1.3 Encodes None 15 minutes Administrative

documents for Assistant III
BD-CPU
release/return in
excel files
None 1.4 Receives None 15 minutes Administrative
Obligation Request Officer
and Status (ORS) II/Administrative
and the Assistant II
accompanying BD
processed and
reviewed
documents
None 1.5 Verifies None 2 hours Administrative
availability of Officer II/Senior
allotment in Administrative
reference to the Assistant I
Obligation BD
requested; ORS
with available
allotment will be
approved and
recorded in the
appropriate Budget
Registries
For Request for

obligation without
allotment will be
returned to CPU for
release to End-
User (return to step
1.1)
None 1.6 Affix signature 1 hour 30 See Table 1 for
on the ORS (Box minutes the list of
B) to certify responsible
availability of person
allotment and
obligated for the
purpose/adjustmen
t necessary
documents for Officer
release/return in II/Administrative
excel file Assistant II
BD
None 1.8 Receives the None 15 minutes Administrative
DV together with Assistant III
the approved ORS
and prescribed Accounting
documentary Division (AD)
requirements and
Supporting
Documents (SDs)
from
the BD
None 1.9 Counter checks 1 day 7 hours See Table 1 for
and reviews the and 30 the list of
DV/payroll as to minutes responsible
the validity, person
accuracy and
completeness of
supporting
documents.
In case of errors,
discrepancies,
incomplete
and/or additional
documentary
requirements that
will be
required to
substantiate
the claim, the
responsible
person shall
document the
on the FMS
Queuing Slip and
transmit/return the
documents to the
BD- CPU for
processing of
completion/complia
nce. (Return to
Step 1.1)
If complete
and compliant, AD
certifies availability
of cash and
completeness of
SDs and the
propriety of amount
(signs the box C of
the DV)
None 1.10 Records and 15 minutes Administrative
endorses the DV& Assistant III
SDs for payment to AD
the
FMS- Office of the
Director (OD)
None 1.11 Receives the None 15 minutes Administrative Of
DV signed by the ficer IV
Accountant FMS Office of the
Director (OD)
None 1.12 Affix signature None 3 hours and Director IV

on the the DV 30 minutes FMS-OD
(Box D) for the
approval of
payment
For Php5 Million

and above
transactions, affix
initial on the DV
(Box D)
None 1.13 Records the None 15 minutes Administrative Of

approved and ficer IV
signed DV to excel FMS-OD
and release to
Cashier Section
None 1.14 Receives duly None 10 minutes Administrative

approved DVs with Assistant VI
the ORS together Cashier Section
with the prescribed (CS)
documentary
requirements and
SDs from
the FMS-OD
None 1.15 Prepares None 10 minutes Cashier II
Payroll Crediting CS
System Validation
(PACSVAL) for
claims with LBP-
ATM Accounts
None 1.16 Assigns None 10 minutes Chief Cashier
check, write check CS
number, date of
check on the DV’s
None 1.17 Encodes the None 10 minutes Financial Analyst
checks issued to II, Cashier II
the Advice of CS
Checks Issued and
Cancelled (ACIC)
and Report of
Checks Issued
(RCI)
None 1.18 Types the None 10 minutes Cashier II
check issued/ CS
prepares the
Authority to Debit
Advice (ADA) for
the Pacsval
None 1.19 Reviews, None 10 minutes Chief Cashier,
verifies and Administrative
signs typed check Officer III
against DV CS
None 1.20 Secures None 4 hours CS
counter signature
of the authorized
signatory
See Table 1 for the

delegation of the
authorized
signatories
None 1.21 Delivers duly None 2 hour & 30 Administrative
signed checks, minutes Assistant VI
ADA, PACSVAL CS
list, ACIC to the
Authorized
Government
Depository Bank
(AGDB) -
LandBank of the
Philippines (LBP).
The LBP shall

perform the
necessary action
for the crediting of
amount due to the
corresponding
accounts of the
payee
2. Receive the None Financial

payment: Analyst/Cashier
II/Administrative
For check, Assistant IV
2.1 Receive 2.1 Notify the 15 minutes CS
notification on the payee on the
availability of the availability of check
check ready for release
2.2 Visit Cashier 2.2 Release check

Section (CS) at the to the payee 15 minutes
ground floor building 2
and receive check
For ADA, PACSVAL,

receive the payment
through the submitted
LBP account number
Non 7 days
TOTAL e
Table 1. List of Person Responsible Per Agency Action
Agency Position Office/Division

Action #
1.6 Administrative Officer IV - For Financial and Management

Php500,000 and below Service (FMS) - Budget
Division (BD)
Administrative Officer V- FMS - BD

For Php 2 Million and below
Supervising Administrative Officer- For FMS - BD

Php 5 Million and below
Division Chief/ Budget Officer V- FMS - BD

No Limit
1.9 Accountant II- For Php100,000 and FMS- Accounting Division (AD)
below
Accountant III- For Php500,000 and FMS- AD

below
Accountant IV- For Php2 Million and FMS- AD

below
Chief Accountant- No Limit FMS- AD
1.20 Administrative Officer IV - For checks FMS - BD

Administrative Officer V- For checks FMS - BD

Above Php 2 Million but not
exceeding Php 5 Million
Division Chief, FMS-BD/FMS-Management

/ Chief Administrative Officer (CAO) - Division (MD)
Above Php 5 Million but not exceeding
Php 10 Million
Director IV- Above Php 10 Million but FMS- Office of the Director
not exceeding Php 50 Million (OD)
Assistant Secretary of Health- Above Management Services Team
Php 50 Million but not exceeding (MST)
Php100 Million
Undersecretary of Health- No Limit MST

Procurement Service
70. SALE OF BIDDING DOCUMENTS
As provided in Section 17.4 of the Implementing Rules and Regulations (IRR) of Republic
Act 9184, bidders may be asked to pay for bidding documents to recover the cost of their
preparation and development. The BAC shall issue the bidding document to the prospective
bidders upon payment of the corresponding cost.
Office or Procurement Service - Office of the Director IV (Administrative Section)
Division:
Type of G2B- Government to Business
Transaction:
Who may avail: Prospective Bidders
1. Order of Payment, one (1) original Department of Health (DOH)-Procurement Service
copy (PS), Building 6
2. Original Copy of Official Receipt DOH-Building 2, Financial Management Division
Cashier
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Request for 1. Issue an Order Please 5 minutes Administrative Officer
Bidding of Payment refer to (AO) I, Procurement
Documents the Service- Administrative
attached Section
Table No. Receiving/Releasing
1 Area
2.Submit order of2.1. Receive order of Please 1 hour John Marvin Espeña
payment and pay payment then refer to Administrative Officer II
the required fee in process payment the Financial and
DOH-Cashier and issue Official attached Management Service-
Section Receipt Table No. Cashier Section
1
3.Submit Original 3.1. Receive None 10 minutes AO I,
Copy of Official Official Procurement Service-
Receipt to the Receipt Administrative Section
DOH-Procurement Receiving/Releasing
Service Area
3.2. Reproduce None 1 hour AO I,
request Procurement Service-
bidding Administrative Section
document Receiving/Releasing
Area
4.Fill-in the 4.1. Provide None 5 minutes AO I,
Distribution List distribution Procurement Service-
list Administrative Section
Receiving/Releasing
Area
5.Receive 5.1. Release None 5 minutes AO I,
requested requested Procurement Service-
document document Administrative Section
Receiving/Releasing
Area
TOTAL Please 2 hours and
refer to 25 minutes
the
attached
Table No.
1
TABLE 1. STANDARD RATES (FEES TO BE PAID) FOR BIDDING DOCUMENTS

Approved Budget for the Contract Maximum Cost of Bidding Documents
(in Philippine Peso)
500,000 and below 500.00
More than 500,000 up to 1 Million 1,000.00
More than 1 Million up to 5 Million 5,000.00
More than 5 Million to 10 Million 10,000.00
More than 500 Million 75,000.00
Based on Section 17.4 of the Implementing Rules and Regulations (IRR) of Republic
Act 9184
71. REQUEST FOR COPIES OF PROCUREMENT DOCUMENTS RELATIVE TO ON-
GOING PROCUREMENT PROJECTS
In view of the adherence to the principle of transparency, records of on-going procurement
projects may be requested to the Procurement Service subject to payment of applicable fees to
cover the cost for reproduction.
Office or Procurement Service-Procurement Planning and Management Division
Division: (PS-PPMD)
Transaction:
Who may avail: Suppliers/Contractors/Consultants
1. Request Letter from the bidder, one Suppliers/Contractors/Consultants
(1) Original Copy
2.Order of Payment, one (1) Original DOH-Procurement Service, Building 6
Copy
3.Official Receipt, one (1) Original copy DOH-Building 2, Financial Management Division
Cashier
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
1. Submit 1. Receive request None 1 day Administrative Officer
Letter of letter (AO) I
Request, Procurement
one (1) Service-
Original 2.Route the Administrative
Copy request to Office Section
of the Director for Receiving/Releasing
review and Area
approval
PS Office of the
Director
3.Once approved,
assign to the PS-
PPMD for
reproduction and
authentication.
2.None 2.1. Receive None AO I, II,III, IV, V and
the request Administrative
and endorse to Assistant (AA) III
the COBAC
Secretariat in- PS- Procurement
charge Planning and
2.2 Retrieve the Management Division
Original Copy (PPMD)
of the
requested
documents. If
not available,
prepare a
Certification
indicating the
unavailability
of the requested
documents
2.3. Reproduce
and
authenticate
the requested
documents
3.None 1. Prepare a Php20.00 1 day AO I, II, III, IV, V and
response letter to per page AA III
the requesting
party with further PS-PPMD
instruction on the
payment of fees to
the Cashier’s
Office to be sign
by the PS-Director
2.Issue the letter to

the requesting party
together with the
Order of Payment to
be paid in the
Cashier’s Office
4.Submit 1. Receive the OR. None 1 day AO I,
Original Copy of 2. Retrieve the bidding Procurement Service-
Official Receipt document. Administrative
to the DOH-PS 3. Release the bidding Section
document. Receiving/Releasing
Area
TOTAL P20.00 3 days
per page
72. REQUEST FOR COPIES OF PROCUREMENT DOCUMENTS RELATIVE TO
COMPLETED PROCUREMENT PROJECTS
In view of the adherence to the principle of transparency, records of completed
procurement projects may be requested to the Procurement Service subject to payment of
applicable fees to cover the cost for reproduction.
Office or Procurement Service - Contract Management Division (PS-CMD)
Division:
Transaction:
Who may avail: Suppliers/Contractors/Consultants
1. Request Letter from the requesting Suppliers/Contractors/Consultants
part indicating the purpose of such
request, one (1) Original Copy
2.Order of Payment - one (1) original DOH-Procurement Service, Building 6
copy
3.Official Receipt - one (1) original DOH-Building 2, Financial Management Division
copy Cashier
1. Submit 1. Receive request None 1 day Administrative
Letter of letter Officer (AO) I,
Request, Procurement Service-
one (1) Administrative Section
Original 2.Route the request to Receiving/Releasing
Copy Office of the Director Area
for review and
approval
3.Once approved,
assign to the
Records Officer for
reproduction and
authentication
4.Receive request None Administrative Aide
letter (AA) VI,
Procurement Service-
Contract
5.Retrieve the Original Management Division
Copy of the requested (PS-CMD) - Records
documents in the Section
Records Unit. If not
available, prepare a
Certification indicating
the unavailability of
the requested
documents
6.Reproduce and
authenticate the
requested documents
1.8 Pay the 7.Prepare a response Php20.00 1 day AA VI,
applicable fees letter to the requesting per page PS-CMD (Records
in the Cashier’s party with further Section)
Office instruction on the
payment of fees to the
Cashier’s Office
8.Issue the letter to

the requesting party
together with the
Order of Payment to
be paid in the
Cashier’s Office.
2.1Submit 2.1Check the 1 day AO I,
Original Copy of presented proof of Procurement Service-
Official Receipt payment of fees for Administrative Section
to the DOH-PS the requested Receiving/Releasing
documents Area
2.2. Receive the
requested 2.2.Release the
documents requested documents
TOTAL P20.00 3 days
per page
73. REFUND OF BID SECURITY AND POSTED PERFORMANCE SECURITY
The Implementing Rules and Regulations (IRR) of Republic Act No. 9184 requires that all
bids shall be accompanied with bid security as a guarantee that the successful bidder shall,
within ten (10) calendar days from receipt of the notice of award, enter into contract with the
Procuring Entity and furnish the performance security required in Section 39 of the IRR. Bid
securities shall be returned only after the bidder with the Lowest Calculated Responsive Bid
(LCRB) or Highest Rated Responsive Bid (HRRB), as the case may be, has signed the contract
and furnished the performance security, except to those declared by the BAC as failed or post-
disqualified in accordance with this IRR, upon submission of a written waiver of their right to file
a request for reconsideration and/or protest.
Under section 39 requires prior to the signing of contract the posting of Performance
Security to guarantee the faithful performance by the winning bidder of its obligations under the
contract in accordance with the Bidding Documents. This Performance Security denominated in
Philippine Peso may be released by the Procuring Entity after the issuance of the Certificate of
Final Acceptance, subject to the following conditions: a) Procuring Entity has no claims filed
against the contract awardee or the surety company; b) It has no claims for labor and materials
filed against the contractor; and c) Other terms of the contract. The Certificate of Final
Acceptance shall be issued by the Supply Chain Management Service (SCMS) for goods while
the End-user Unit/Implementing Unit (EUU/IU) which refers to the office responsible for the
implementation of the procurement project and management of the contract for Infrastructure
projects, goods categorized as general support services and Consulting Services.
Office or Procurement Service (PS) - Contract Management Division (CMD)
Division:
Type of G2B – Government 2 Business

Transaction:
Who may avail:

Suppliers/Contractors/Consultants
1. Letter requesting for refund, one (1) Suppliers/Contractors/Consultants

original copy
2.Official Receipt, one (1) original copy, Suppliers/Contractors/Consultants

issued to requesting bidder by DOH
Cashier’s office in case of cash or
cashier’s/manager’s check
3.For refund of Performance Security

Supply Chain Management Service (for goods) or
Inspection and Acceptance Report concerned End-user Unit (EUU) for Infrastructure
(IAR), one (1) certified true copy (CTC), projects, Consulting Services or goods
for goods or one (1) Certificate of categorized as general support services
Completion for Infrastructure Projects,
Consulting Services or goods
categorized as general support
services.

TO TIME RESPONSIBLE
BE
PAID
1. Submit the 1. Check the None 1 day AO I, Procurement

letter request completeness of Service-
and required submitted Administrative Section
documentary documentary Receiving/Releasing
requirements requirements Area
1.1.1. If with
deficiency,
request the bidder
to submit the
required
documentary
requirements
1.1.2. Once
complete, receive
the request from
bidder
2.None 1. Validate and None 3 days AA VI PS-CMD

evaluate the
request, then
prepares
Disbursement
Voucher (DV),
Memorandum to
FMS and forwards
the DV,
Memorandum and
supporting
documents to
CMD Division
Chief for review
2.1.1. If with
comments, CMD
Staff In-Charge
revises the
document and
forwards the
document to the
CMD Division
Chief for initial
2.1.2. If no
revision, CMD
Division Chief
affixes his/her
initial and
supporting
documents for
appropriate action
2.Endorse the DV and

memorandum
together with the
supporting documents
to the PS-Admin Unit
for signature of PS
Director
3.Endorse the DV,

memorandum to FMS
and supporting
documents for
processing of refund
3.Receive copy of 1. Inform the None 1 day AA VI PS-CMD

endorsement requesting bidder
memorandum to that its request
FMS was forwarded to
Accounting
Division for
processing of
refund
TOTAL None 5 days

Supply Chain Management Service
74. REQUEST FOR SCHEDULE OF DELIVERY (RSD)
Suppliers with approved Purchase Order (P.O.) and/or Contract or Donors with Deed of
Donation (DOD) apply and submit the accomplished Request for Schedule (RSD) Form to
request a schedule of delivery to the DOH owned and rented warehouses.
Documentary Requirements to be submitted as attachment of the RSD are as follows:
Requirements Where to Secure
1. Notice to Proceed (NTP) and Procurement Service (PS), Bldg. 6, DOH
Purchase Order (P.O.) / Contract (1 Central Office
photocopy)
1.1 Include Technical Specifications

and Schedule of Requirements if under
Contract
1.2 Technical Specification for products Department of Budget and Management –
procured under Procurement Service- Procurement Service (PS-DBM), PS-DBM
Department of Budget Management (PS- Compound, Paco, Manila
DBM) (1 photocopy)
3.For Donations related transactions:
Bureau of International Health
Cooperation- Foreign Donations/Foreign
Surgical and Medical Missions Unit (BIHC-
1.3.1 Duly signed Deed of Donation
FDSMM), Bldg. 3, DOH San Lazaro
(DOD) for Local and Foreign
Compound, Sta Cruz Manila
Sources (1 photocopy)
2.Deed of Acceptance (DOA) (1

photocopy)
3.Proper clearances and approval of the

donation from relevant agencies prior to
shipment
Sources:
Administrative Order No. 2020-0001 dated January 8, 2020 (Foreign Donations)
Administrative Order No. 2021-0022 dated March 01, 2021 (Local Donations)
2.Certificate of Product Registration Food and Drug Administration (FDA) –

(CPR) (both front and back copy) (1 Alabang, Muntinlupa City
photocopy)
1. Batch Notification (BN) (for
antibiotics) per batch/lot;
2.Lot Release Certificate (LRC) (for

vaccines) per batch/lot
Note: Please refer at the back of the CPR

if the product requires BN or LRC.
3. Accomplish the RSD Form which must Supplier and Donor

include the following details (1 copy), to
wit:
 Quantity of item to be delivered

(Quantity per batch / lot if applicable)
 Use accurate unit of measurement

as indicated in the P.O., Contract,
or DOD
 Quantity per carton
 Name of Manufacturer (for drugs

and medicine, vaccines, etc.)
 Manufacturing date and Expiration

date (for drugs, medicines, and
other health commodities)
 Dimension of each carton

(LxWxH – in cm)
 Weight per carton (kg)
Note: Indicate N/A in the RSD Form if the

requested information is not applicable
4. Indicate the requested delivery date Supplier or Donor
 Subject to approval and availability

of warehouse space
 Maximum of five (5) days per
request per Notice to Proceed
(NTP)
5. Attach photos of the following: Supplier
a.Approved samples and

packaging as per Technical
Specifications or PO for non-
drugs and IEC materials
b. Packaging and labeling

as specified in the Technical
Specifications or P.O.
SCHEDULE OF RSD APPLICATION

Requirement Responsible Office
 Monday to Friday, 8am to 5pm. Supply Chain Management Service -
Warehousing and Distribution Division
(SCMS-WDD)
 Notify the Supplier or Donor via email Supply Chain Management Service -
for RSD application submitted beyond Warehousing and Distribution Division
the total processing timeline (SCMS-WDD)
 RSD will be processed on the next Supply Chain Management Service -
working day Warehousing and Distribution Division
(SCMS-WDD)
SCHEDULE OF RELEASING OF RSD
Monday to Friday, 8am to 5pm Supply Chain Management Service -
Warehousing and Distribution Division
(SCMS-WDD)
Office or Division: Supply Chain Management Service - Warehousing and

Distribution Division (WDD)
Type of Transaction: Government to Business (G2B)
Who may avail: Suppliers with approved P.O.s or Donors’ Deed of Donation
(DOD) for acceptance and delivery to the DOH owned and
rented warehouses

Request for Schedule of Delivery (RSD) Supply Chain Management Service –
Form Warehousing and Distribution Division
(SCMS WDD)
SCMS WDD
RSD Checklist of Requirements Note:
 Hard copy can be acquired at the
said office
 Digital Copy can be sent thru
email
FEE
PERSON
ACTIONS BE G TIME
E
PAID
1. Apply a Request for 1.1. Check
Delivery Schedule documents sent Warehouseman
(RSD) with complete by supplier III / Admin.
requirements and Assistant
submit via email: if incomplete
rsdforwdd@yahoo.co attachment, None 20 minutes
m Inventory and
reject
Warehouse
application and
Management
notify the client
Section
for re-application
of the RSD
Warehouseman
1.2. For III/ Admin.
complete Assistant
requirements,
encode None 10 minutes
information to Inventory and
the RSD Warehouse
system Management
Section
Warehouse
1.3. Validate Managers
storage space
availability in the
None 2 days Inventory and
DOH owned and
rented Warehouse
warehouse/s Management
Section
Warehouse
1.4 Email Managers
confirmation for
warehouse None 15 minutes Inventory and
space Warehouse
availability Management
Sectio
1.5 If warehouse Warehouse
space is Manager /
available, Warehouse
process the Staff
RSD and None 10 minutes
approve the Inventory and
RSD Form. Warehouse
Management
Section
1.6. If RSD is
disapproved
due to Warehouseman
warehouse III/ Admin.
space: Assistant
None 15 minutes
Inventory and
 Indicate Warehouse
reason for Management
non- Section
approval
and date to
re-apply for
the
scheduling
of the
delivery
subject for
confirmation
(proceed to
Step 1.)
2.1 Notify the
Supplier on the
status of the Warehouseman
2.1.Receive notification
RSD and inform None 6 hours III / Admin
on the status of RSD
to pick up in Assistant
SCMS and sign
the RSD
Reminder: Failure to arrive on the schedule provided by SCMS to sign the RSD form,
the RSD shall be immediately revoked. (Proceed to Step 1 of the RSD Process)
SIGNING OF RSD FORM
2.2.Recommen
d approval or
None 10 minutes Chief, WDD
disapproval of
RSD
None
2.3.Signing of
Approval/ Director IV,
None 30 minutes
Disapproval of SCMS
RSD
RELEASING OF RSD
3.Provide copy
Warehouseman
of RSD to the
III / Admin.
supplier and
Assistant
3. Receive copy of proceed with the
RSD with the scheduled None 10 minutes
schedules delivery delivery in the Inventory and
assigned DOH Warehouse
Warehouse Management
Section
TOTAL None 3 days

Health Regulation Team
Pharmaceutical Division
75. ELECTRONIC DRUG PRICE MONITORING SYSTEM (EDPMS) CERTIFICATE OF
COMPLIANCE
This procedure aims to ensure that all drug establishment owners who wish to participate
in all government tendering activities for drugs and medicines are compliant with the Electronic
Drug Price Monitoring System uploading requirement.
Office or Division: Pharmaceutical Division
Type of Transaction: G2B – Government to Business
Who may avail: Pharmaceutical Owners/ Distributors
1. Request letter for Certificate of Compliance
to Electronic Drug Price Monitoring System www.edpms.doh.gov.ph
or Service Request Form.
FEES
AGENCY ACTION
STEPS BE TIME RESPONSIBLE
PAID
1. Apply 1.1 Review and None 1 day System Support
certificate of validate for Unit – Senior
compliance correctness the Health Program
online submitted drug price Officer
data in the EDPMS
2. Wait 2.1 Prepare the None 1 day System Support
for the computer generated Unit – Senior
feedback or Certificate of Health Program
issuance of the Compliance from the Officer
Certificate of Electronic Drug Price
Compliance Monitoring System
website
3. Get the 3.1 Issue the None 2 days System Support
certificate Electronic Drug Price Unit – Senior
Monitoring System Health Program
Certificate of Officer
Compliance duly
signed by
Pharmaceutical
Division Chief
3.2 Coordinate with None 1 day System Support
the client on how to Unit – Senior
get the certificate Health Program
Officer
TOTAL None 5 days
76. HANDLING OF COMPLAINTS FROM DEPARTMENT OF HEALTH REGULATED
DRUG OUTLETS AND DRUG ESTABLISHMENTS
Handling of Complaints – to act on a document containing an allegation or a statement

of dissatisfaction against a person, natural or juridical which may be hospital or any other health
facility, for the latter’s violation which could serve as future references for decision making,
policy formulation and system improvement.
Delegation of Authority to Handle Specific Complaints to the Regional Office – Regional

Drug Price Monitoring Officer (RDPMO)
The following are delegated to the RDPMO of the DOH Regional Offices:
 Non-issuance of EDPMS account
 Contesting of non-compliance to EDPMS
 Non-issuance of certificate of compliance
Type of Transaction: G2B – Government to Business;
Who may avail: Drug Outlet and Drug Establishment
1. Letter of complaint (formal letter or Complainant
email) indicating email address
BE
PAID
1. Submit letter of 1. Receive the None 1 day Administrative
complaint through complaint Assistance III of
appropriate email Administrative
address that can be Unit
found at
pdadmin@doh.gov.ph
2. Route None Administrative
document to Assistant III
EDPMS Administrative
technical staff Unit
3. Review None Senior Health

complaint for Program Officer
routing – SSU
4. If RDPMO None 1 day Senior Health
is involved, Program Officer
endorse / - SSU
consult
RDPMO
pertaining to
the complaint
5.1 Upon None 1 day Senior Health
review, if Program Officer
complaint only - SSU
requires
clarification,
draft letter of
response and
routing to
division chief
for approval
5.2
Otherwise,
address
complaint of
client and if
necessary,
routing to
division chief
for approval
6. Email None Senior Health
response Program officer -
letter or SSU
appropriate
document/s to
the client
TOTAL None 3 days
Malasakit Program Office
77. REQUEST FOR MEDICAL ASSISTANCE TO INDIGENT PATIENTS (MAIP)
PROGRAM FUNDS THROUGH TRANSFER OF FUNDS
In accordance with Administrative Order No. 2020-0060 “Revised Guidelines in the
Implementation of Medical Assistance to Indigent Patients (MAIP) Program," the Department of
Health (DOH), through the Malasaki Program Office (MPO), shall facilitate the efficient transfer
of MAIP Program Funds to the Bangsamoro Autonomous Region in Muslim Mindanao
(BARMM). Technical knowledge and specialized skills are vital to the preparation and
evaluation of the multiple documents required to process this request. A signed Department
Order (DO) regarding the aforementioned sub-allotment will be released. Subsequently, the List
of Due and Demandable Accounts Payable—Advice to Debit Accounts (LDDAP-ADA) will be
issued by the Cashier’s Office to BARMM.
Malasakit Program Office - Financial and
Office or Division:
External Relations Division
Ministry of Health (MOH) - Bangsamoro
Who may avail: Autonomous Region in Muslim Mindanao
(BARMM)
Letter of MAIP Program Fund Request - 1
Requesting health facility
original copy/photocopy/scanned copy
Fund Utilization Reports (FUR) - if the
requesting facility was previously granted
MAIP Program Funds - 1 original
copy/photocopy/scanned copy
FEES
TO PROCESSIN PERSON
BE G TIME RESPONSIBLE
PAID
1. Submit a letter of 1.1. Receive the None 30
MAIP Program Fund letter/email from the minutes
Request to the MPO. health facility.
*If email, receiving Administrative

officer will endorse Assistant III
to action officer. Malasakit
Program
Office-Policy,
Plans, and
Systems
Development
Division
(MPO-
PPSDD)
*If hard copy, the
receiving officer will
DTRAK and encode Administrative
to the monitoring Assistant I
matrix, then endorse MPO-Admin
to the action officer. Unit
2.Await response 2.1. Record, None 1 hour Social Welfare
from MPO. consolidate and Officer II
evaluate the fund MPO-
request and the Financial and
submission of External
Financial Utilization Relations
Reports (FURs) by Division
the requesting (MPO-FERD)
health facility. Based
on the evaluation of
the reports, the MPO
will recommend an
amount to be
granted to the health
facility.
*If the said request is

declined, FERD-
FMU will send a
response
memorandum to the
client.
*In case of
incomplete
submission of
reports, immediately
coordinate with the
requesting health
facility to obtain an
updated FUR.
2.2. Draft and None 1 hour Social Welfare
prepare the Officer
following II/Financial
documents: Analyst IV/
 Memorandu Supervising
m reflecting Health
the Program
recommende Officer
d amount and MPO FERD
the status of
the
submission of
reports of the
requesting
health facility
 Department
Order (DO)
 Allocation
List of MAIP
Program
Fund.
2.3. DTRAK None 30 Administrative
Memorandum, DO, minutes Assistant I
and Allocation List MPO-Admin
and route them to Unit
MPO - Office of the
Director for
approval.
2.4. Review and 2 hours Director IV
approve the MPO
memorandum, DO,
and Allocation List.
2.5. Forward the 30 Administrative
signed minutes Assistant I
memorandum DO, MPO-Admin
and Allocation List to Unit
Cluster Head for
approval.
2.6. Review and None 1 day Undersecretar
approve the y of Health
memorandum, DO, Health
and Allocation List. Regulation
2.6.1. Once Team (HRT)
approved,
Cluster Head will
forward the
initialed DO to
the FMS -
Director for
clearance.
2.7. Review and None 1 day Director IV,
clear the DO. Financial
2.7.1. Once Management
approved, FMS Services
Director will (FMS)
forward the
cleared DO to
the Assistant
Secretary
Management
Service Team
(MST) for initial.
2.8. Review and affix None 1 day Assistant
initials to the DO. Secretary of
2.8.1. Once Health,
approved, the Management
Assistant Service Team
Secretary of (MST)
MST will forward
the initialed DO
to the
Undersecretary
of MST for
review and
approval.
2.9. Review and None 1 day Undersecretar
approve the DO. y of Health
2.9.1. Once MST
approved the
Undersecretary
of MST will
forward the
approved DO
MPO for
appropriate
action.
2.10. Route the None 30 Administrative
approved DO to the minutes Assistant I
Knowledge MPO-Admin
Management and Unit
Information
Technology
Services (KMITS) -
Records Division
2.11. Assign the DO None 4 hours Information
number and post the Officer V
numbered DO to the Knowledge
DOH Administrative Management
Issuance Billboard. and
Information
Technology
Services -
Records
Division
(KMITS)
2.12. Request List of None 4 hours Financial
Due and Analyst II
Demandable MPO FERD
Accounts Payable -
Advice to Debit
Accounts (LDDAP-
ADA) to the
Cashier’s Office
3. Receive confirmation 3.1. Release SAA None 1 day Supervising
that the fund requested while Cashier’s Administrative
was transferred to their Office will release Officer
facility. LDDAP-ADA. FMS-Budget
Division
3.2. Draft and/or None 1 day Social Welfare

Prepare the Officer
following documents II/Financial
to be forwarded the Analyst IV/
attachments of the Supervising
voucher: Health
 CPU Slip Program
 Disbursemen Officer
t Voucher MPO FERD
(DV)
 Obligation
Request and
Status (ORS)
 Certificate of
Availability of
Funds (CAF)
 Memorandu
m of
Agreement
(MOA) with
BARMM
 Contract from
Legal Service
that the
contract has
been
reviewed
 Request
Letters
 Department
Order.
3.3. Review and None 4 hours Director IV
initial the ORS and MPO - Office
DV. of the Director
3.3.1. Once
initialed forward
to Cluster Head
for the signature.
3.4. Review and sign None 1 day Undersecretar

the ORS and DV y
(HRT)
*For requests
signed by the
Cluster Head under
100 million, proceed
to agency action
3.6.
*For requests
signed by the
Secretary of Health
that are 100 million
or more, proceed to
agency action 3.5.
3.5. Review and sign None 2 days Secretary of
the ORS and DV Health
Office of the
3.5.1. Once Secretary
signed, the (OSEC)
Office of the
Secretary will
forward ORS
and DV to MPO
for appropriate
action. Then
proceed to
agency action
3.6.
3.6. Forward the None 60 min Administrative
ORS and DV FMS- Assistant I
Central Processing MPO-Admin
Unit (CPU) for Unit
processing
3.7. Process the None 2 days Chief
ORS and DV. Accountant,
Financial
*MPO to comply with Management
the deficiencies as Service -
needed, then return Central
to the CPU once the Processing
deficiencies are Unit
corrected.
* Cleared ORS, and

DV will be forwarded
to the Budget
Division for the
obligation.
3.8. Obligate the None 1 day SAO, FMS-
requested amount. Budget
3.8.1. Obligated Division
ORS and DV will
be forwarded to
the Accountant
for signature.
3.9. Review and sign None 2 days Chief
the ORS and DV. Accountant
3.9.1. FMS-
Accounting Accounting
Office will Division
forward the
signed ORS and
DV to the FMS
Director for
signature.
3.10. Approve of None 1 day Director
ORS and DV. IV Financial
Management
*If the funds are Service
below 5 million
pesos, the FMS
Director will forward
the signed ORS and
DV to the Cashier's
Office and then
proceed to agency
action 3.11.
*If more than 5

million pesos but
less than 20 million,
the FMS Director will
forward the signed
ORS and DV to
MST-Asec for
initialing, then
proceed to agency
action 3.11.
*If more than 20

million, the FMS
Director will forward
the signed ORS and
DV to MST-Usec for
initialing, then
proceed to agency
action 3.11.
3.11. Issue a List of None 2 days Chief Cashier
Due and FMS-
Demandable Cashier’s
Accounts Payable - Office
Advice to Debit
Accounts (LDDAP-
ADA) to MOH
BARMM.
3.12. Inform MOH None 30 Financial
BARMM that their minutes Analyst II
MAIPP Fund MPO FERD
request has been
transferred.
TOTAL Non 19 days
e and 3
hours
78. HANDLING OF MEDICAL ASSISTANCE REQUEST
This service refers clients who request medical assistance to the appropriate Malasakit
Center.
Malasakit Program Office - Policy, Plans, and
Office or Division:
System Development Division (PPSDD)
G2G - Government to Government
Who may avail: All
Email request for medical assistance - one (1) Requesting party/clients
electronic copy
FEES
PROCESSIN PERSON
G TIME RESPONSIBLE
PAID
1. Send an email 1.1. Acknowledge the None 2 hours
request for client’s email. Administrativ
medical e Assistant III
assistance. Malasakit
Program
Office Policy,
Plans, and
Systems
Development
Division
(MPO-
PPSDD)
2. Receive 2.1. Refer the client to the Non 10 minutes
instructions from appropriate Malasakit e Administrativ
MPO Center. e Assistant III
DOH Hospitals with MPO-
Malasakit Center Director: PPSDD
https://doh.gov.ph/mpo/m
c-directory/doh
LGU Hospitals with
Malasakit Center
Directory:
https://doh.gov.ph/mpo/m
c-directory/lgu
TOTAL None
2 hours
and 10
minutes
79. HANDLING OF CONCERNS (SIMPLE)
This service intends to accommodate all simple concerns that require only ministerial
actions, such as but not limited to administrative, financial, service, human resources, logistics,
environmental, and consumer concerns in relation to the mandates of the MPO.
Office or Division:
Who may avail: All
Email or hard copy of the letter of concern Requesting party/clients
- one (1) scanned/photocopy/original
copy
FEES
AGENCY PROCESSIN PERSON
CLIENT STEPS TO BE
ACTIONS G TIME RESPONSIBLE
PAID
1. Submit/Forward a 1.1. Receive None 2 hours
letter of concern/s to the
MPO. letter/email
from the client. Administrative
Assistant III of
* If emailed, Malasakit
the receiving Program Office-
officer will Policy, Plans, and
encode the Systems
concern Development
received and Division (MPO-
then will PPSDD)
endorse it via
email to the Administrative
action officer. Assistant I MPO-
Admin Unit
* If hard copy,
the receiving
officer will
encode the
concern
received and
then will
endorse it to
the action
officer.
2. Receive 2.1. Assess Non 1 hour
acknowledgement from and evaluate e Senior Health
the MPO the Program Office
classification MPO-
of the concern. PPSDD/Supervisi
ng Health
* If for Program Officer
information, MPO-Financial
update the and External
monitoring Relations Division
matrix, scan (MPO-FERD)
documents,
and save them
to Google
Drive for filing.
proceed to
agency action
4.1
* If for
endorsement,
update the
monitoring
matrix, scan
documents,
save to
Google Drive
for filing, then
endorse to the
appropriate
office.
proceed to
agency action
3.1
* For actions
taken, update
the concern
monitoring
matrix, scan
documents,
save to
Google Drive,
and
coordinate
with the client
proceed to
agency action
4.1
3.Receive actions taken 3.1. Drafting of None 30
from the MPO via email. memorandum minutes Senior Health
of Program Office
endorsement MPO-
to appropriate PPSDD/Supervisi
offices/facilitie ng Health
s. Program Officer
MPO-FERD
Director IV
None MPO
4 hours
3.2. Review
and approval Senior Health
of the None Program Office
endorsement 10 MPO-
memo. minutes PPSDD/Supervisi
ng Health
3.3. Endorse Program Officer
the concern to MPO-FERD
the
Senior Health
appropriate
Program Office
offices and
None MPO-
health
PPSDD/Supervisi
facilities, copy
2 days ng Health
furnish the
Program Officer
client via email
MPO-FERD
and other
concerned
offices
3.4. Monitor
the resolution
of the
offices/facilitie
s on the
concerns
forwarded.
4.Receive resolution of 4.1. None 20
the offices /facilities on Furnish/inform minutes Senior Health
the concerns forwarded client with the Program Office
actions taken MPO-
through the PPSDD/Supervisi
letter or email. ng Health
Program Officer
MPO-FERD
TOTAL None
3 days
80. HANDLING OF CONCERNS (COMPLEX)
This service intends to accommodate all complex concerns that require evaluation in the
resolution of complicated issues, such as, but not limited to, administrative, financial, service,
human resources, logistics, environmental, and consumer concerns in relation to the mandates
of the MPO.
Office or Division:
Who may avail: All
Email or hard copy of the letter of Requesting party/clients
concern - one (1)
scanned/photocopy/original copy
FEES
CLIENT STEPS TO BE
PAID
1. Submit/Forward a 1.1. Receive None 2 hours
letter of concern/s to the
MPO. letter/email Administrative
from the Assistant III
client. Malasakit
Program Office
* If emailed, Policy, Plans, and
the receiving Systems
officer will Development
encode the Division (MPO-
concern PPSDD)
received and
then will Administrative
endorse it via Assistant I MPO-
email to the Admin Unit
action officer.
* If hard copy,
the receiving
officer will
encode the
concern
received and
then will
endorse it to
the action
officer.
2. Receive 2.1. Assess Non 1 hour
acknowledgement from and evaluate e Senior Health
the MPO the Program Office
classification MPO-
of the PPSDD/Supervisi
concern. ng Health
Program Officer
* If for MPO-FERD
information,
update the
monitoring
matrix, scan
documents,
and save
them to
Google Drive
for filing.
proceed to
agency action
4.1
* If for
endorsement,
update the
monitoring
matrix, scan
documents,
save to
Google Drive
for filing, then
endorse to the
appropriate
office.
proceed to
agency action
3.1
* For actions
taken, update
the concern
monitoring
matrix, scan
documents,
save to
Google Drive,
and
coordinate
with the client
proceed to
agency action
4.1
3. Receive actions taken 3.1. Draft of None 30
from the MPO via email. memorandum minutes Senior Health
of Program Office
endorsement MPO-
to appropriate PPSDD/Supervisi
offices/facilitie ng Health
s Program Officer
MPO-FERD
None Director IV
4 hours
3.2. Review MPO
and approval
of the
endorsement Senior Health
memo. None Program Office
10 MPO-
minutes PPSDD/Supervisi
ng Health
3.3. Endorse Program Officer
the concern to MPO-FERD
the
appropriate Senior Health
offices and None Program Office
health MPO-
facilities, copy 6 days PPSDD/Supervisi
furnish the ng Health
client via Program Officer
email and MPO-FERD
other
concerned
offices
3.4. Monitor
the resolution
of the
offices/facilitie
s on the
concerns
forwarded
4. Receive resolution of 4.1. None 20
the offices /facilities on Furnish/infor minutes Senior Health
the concerns forwarded m client with Program Office
the actions MPO-
taken through PPSDD/Supervisi
the letter or ng Health
email. Program Officer
MPO-FERD
TOTAL None
7 days
81. HANDLING OF CONCERNS (HIGHLY TECHNICAL)
This service intends to accommodate all highly technical concerns that require the use of
technical knowledge, specialized skills, and training in the processing and/or evaluation of those
concerns, such as but not limited to administrative, financial, service, human resources,
logistics, environmental, and consumer concerns in relation to the mandates of the MPO.
Office or Division:
Who may avail: All
Email or hard copy of the letter of Requesting party/clients
concern - one (1)
scanned/photocopy/original copy
FEES
CLIENT STEPS TO BE
PAID
1. Submit/Forward a 1.1. The None 2 hours
letter of concern/s to Receiving
MPO. officer
receives the
letter/email Administrative
from the Assistant III
client. Malasakit
Program Office
* If emailed, Policy, Plans, and
the receiving Systems
officer will Development
encode the Division (MPO-
concern PPSDD)
received and
then will Administrative
endorse it via Assistant I MPO-
email to the Admin Unit
action officer.
* If hard copy,
the receiving
officer will
encode the
concern
received and
then will
endorse it to
the action
officer.
2. Receive 2.1. Action Non 1 hour
acknowledgement from officer will e Senior Health
the MPO assess and Program Office
evaluate the MPO-
classification PPSDD/Supervisi
of the ng Health
concern. Program Officer
MPO-FERD
* If for
information,
update the
monitoring
matrix, scan
documents,
and save
them to
Google Drive
for filing.
proceed to
agency action
4.1
* If for
endorsement,
update the
monitoring
matrix, scan
documents,
save to
Google Drive
for filing, then
endorse to the
appropriate
office.
proceed to
agency action
3.1
* For actions
taken, update
the concern
monitoring
matrix, scan
documents,
save to
Google Drive,
and
coordinate
proceed to
agency action
4.1
3. Received actions 3.1. Drafting None 30
taken from the MPO via of minutes Senior Health
email. memorandum Program Office
of MPO-
endorsement PPSDD/Supervisi
to appropriate ng Health
offices/facilitie Program Officer
s MPO-FERD
None Director IV
4 hours
MPO
3.2. Review
and approval
of the Senior Health
endorsement None Program Office
memo. 10 MPO-
minutes PPSDD/Supervisi
ng Health
Program Officer
3.3. MPO will MPO-FERD
endorse the
concern to the
appropriate Senior Health
offices and None Program Office
health MPO-
facilities, copy 19 days PPSDD/Supervisi
furnish the ng Health
client via Program Officer
email and MPO-FERD
other
concerned
offices
3.4. Monitor
the resolution
of the
offices/facilitie
s on the
concerns
forwarded
4. Receive resolution of 4.1. None 20
the offices /facilities on Furnish/infor minutes Senior Health
the concerns forwarded m client with Program Office
the actions MPO-
taken through PPSDD/Supervisi
the letter or ng Health
email. Program Officer
MPO-FERD
TOTAL None
20 days
82. HIRING OF CONTRACT OF SERVICE PERSONNEL
MPO processes applications for the vacant Contract of Service positions.

Office or Division: Malasakit Program Office
Type of
Transaction:
Who may avail: All
A. Requirements for Application
Letter of Intent - One (1) Requesting party
Original/Photocopy/Scanned Copy
Accomplished, duly signed, and notarized CSC Website
Personal Data Sheet Form (CS Form No. 212,
Revised 2017) - Four (4)
Accomplished and duly signed Work Experience CSC Website
Sheet Form (CS Form No. 212, Revised 2017) -
Four (4) Original/Photocopy/Scanned Copy
Certified True Copy of Transcript of Records - Registrar’s Office of the University
One (1) Original/Photocopy/Scanned Copy
Certified True Copy of Diploma - One (1) Registrar’s Office of the University
Certificate of Trainings - One (1) Requesting party
Photocopy/Scanned Copy for each training
B. Requirements for Signing of Contract
NBI Clearance - One (1) Original Copy National Bureau of Investigation
Chest X-ray Result - One (1) Original Copy Accredited DOH Clinic
FEES PROCE
PERSON
CLIENT STEPS AGENCY ACTIONS TO BE SSING
RESPONSIBLE
PAID TIME
1. Submit Application 1.1 Receive and check None 5 Administrative
Requirements for completion of minut Officer Malasakit
Documents es Program Officer-
Administrative Unit
(MPO-Admin Unit)
Administrative
Assistant I MPO-
Admin Unit
1.2 DTRAK and scan all None
document
10
minut
es
2.Await Result of Result 2.1. Evaluate if the None 7 Administrative
of Initial Evaluation of the applicant qualifies the days Officer
Application general and MPO-Admin Unit
documentary
requirements for the
position.
2.2. Submit Administrative

summary report of None Officer
qualified applicants 2 MPO-Admin Unit
for examination to the hours
Director.
3.Receive Result of Initial 3.1. Notify clients of None 2 Administrative

Evaluation of the the results and the hours Officer
Application schedule of MPO-Admin Unit
examination via text
message and email.
*If applicant is
qualified for the
position, proceed to
agency action 4.1.
4.Take the Examination 4.1 Conduct of None 3 Administrative
Examination. hours Officer
MPO-Admin Unit
5. Await Results of 5.1 Submit None 1 hour Administrative

Examination examination papers Officer
to the appropriate MPO-Admin Unit
Division Chiefs
Chief Health
5.2. Check None 3 Program Officer
examination. days MPO-Policy Plans,
and Systems
None Development
5.3. Submit 2 Division (MPO-
summary report of hours PPSDD)/Chief
qualified applicants Health Program
for interview to the Officer
Director. MPO-Financial
and External
Relations Division
(MPO-FERD)
Administrative
Officer
MPO-Admin Unit
6. Receive Results of the 6.1. Notify applicants None 2 Administrative
Examination of the result of hours Officer
examination and the MPO-Admin Unit
schedule of the
interview via text
message and email.
*If applicant passes

the examination,
proceed to agency
action 7.1.
7. Attend Interview 7.1 Conduct of the None 4 Director IV
interview. hours MPO/CHPO
MPO-
PPSDD/CHPO
MPO-FERD
8. Awaits Final results of 8.1. Deliberate and None 5 Director IV
Examination evaluate the results days MPO/CHPO
of both examination MPO-
and interview of the PPSDD/CHPO
applicant. MPO-FERD
9. Receive Final Results 9.1. Notify applicants None 2 Administrative
of the Application of the result of the hours Officer
application via text MPO-Admin Unit
message and email.
*If applicant passed

the application, notify
the applicant on the
date of submission of
the requirements for
signing the Contract
of Service then
proceed to agency
action 10.1.
Administrative
9.2. Prepare the None Officer
Contract of Service 2 MPO-Admin Unit
hours
10. Submit Requirements 10.1. Receive and None 30 Administrative
for Processing of Contract check completion of minut Officer
of Service documents. es MPO-Admin Unit
*If the requirements
are complete, notify
the applicant on the
schedule for Contract
of Service signing,
then proceed to
agency action 11.1.
*If the requirements

are incomplete,
return them to the
applicants for
compliance.
11. Sign of Contract of 11.1. Facilitate the None 2 Administrative
Service signing of Contract of hours Officer
Service with the MPO-Admin Unit
applicant and the
Director of MPO.
Administrative
11.2. Inform the None Officer
applicant of the start 10 MPO-Admin Unit
date of the service. minut
es Administrative
Officer
11.3. Orient the hired None MPO-Admin Unit
applicant about the
office’s procedures.
4
hours
Total None 18
days,
2
hours
, and
55
minut
es
Health Facilities and Services
Regulatory Bureau
83. ISSUANCE OF PERMIT TO CONSTRUCT (PTC)
The Permit to Construct (PTC) is a permit issued by Department of Health through Health
Facilities and Services Regulatory Bureau to an applicant who will establish and operate a
hospital or other health facility, upon compliance with required documents set forth in
Administrative Order No. 2016-0042-A prior to the actual construction of the said facility.
A DOH-PTC is also required for hospital and other health facilities with substantial
alteration, expansion, renovation, increase in the number of beds, transfer of site or add
services beyond their service capability. It is pre-requisite for License to Operate.
DOH-PTC for Level 2 Hospital for the following regions CALABARZON, Central Visayas,
Davao, MIMAROPA, Zamboanga Peninsula, Western Visayas and Northern Mindanao shall be
filed in the Center for Health Development-Regulation Licensing and Enforcement Division of
each respective region.
For Level 3 Hospitals of Regions Central Luzon and Cagayan Valley shall be filed in their
Center for Health Development-Regulation Licensing and Enforcement Division of each
respective region.
Online Licensing and Regulatory System shall be used for applicants located in CHD’s in
National Capital Region, Central Luzon, CALABARZON, MIMAROPA
Office or Division: Health Facilities and Services Regulatory Bureau –
Regulatory Compliance and Enforcement Division
(RCED)
Type of Transaction: G2C – Government to Citizen;
G2B – Government to Business; and
Who may avail: All
REQUIREMENTS
A.Letter of intent for new and Requesting party
existing health facility
(background and scope of the
project)
B. For new health facility: hfsrb.doh.gov.ph (downloadable)
1. Certificate of Need from
the DOH-Center for
Health of Development
For new Private Hospital - below
100 Authorized Bed Capacity
For new Government Hospital -
regardless of number of
Authorized Bed Capacity
applied
2.Proof of Registration of Name Requesting party
of Health Facility
2.1 DTI/SEC Registration Department of Trade and Industry/Securities and
including Articles of Exchange Commission Office
Incorporation and By- Laws (for
private health facility)
2.2 Enabling Act/ Board National/Local Government Unit
Resolution (for government
health facility)
2.3 Cooperative Development Cooperative Development Authority
Authority Registration including
Articles of Cooperation and By-
Laws
3.Three (3) Sets of Site Requesting party
Development Plans and
Architectural Floor Plans (in
blue print 20 x 30) signed and
sealed by an Architect/Engineer
showing all areas with
appropriate scale, dimension
and labels demonstrating proper
spatial and functional
relationships of areas (refer to
Checklist for Review of Floor
Plan) – Submit at the HFSRB’s
receiving and releasing window
C. For
expansion/renovation of
existing health facility:
1. Latest DOH Approved Requesting party
Permit to Construct and
Approved Floor Plan
with latest copy of
LTO/COA
2.Floor Plan indicating proposed Requesting party
change/s (refer to B.3)
D. Feasibility Study (for Requesting party
non-hospital based
dialysis clinic only)
E. One (1) Photocopy of Requesting party
receipt (proof of
payment)
AGENCY FEE PROCESSIN

ACTIONS S TO G TIME
BE
PAID
1. Go to
https://olrs.doh.gov.ph
to start the online
application
2.Start the registration 2.1 Check the None 30 minutes Licensing Officer
process for the completeness and RCED
approval of User’s correctness of the
Account required details of
the applicant
2.2 If correct the
system will send a
confirmation
notification to the
applicant
3.Proceed to the 3.1 Check None 3 hours Computer Operator/Admin
application process completeness and Assistant IV
3.1 Upload the correctness of the RCED
documentary documents
requirements submitted
Computer Operator
RCED
If complete system
will automatically
send a confirmation
notification None 1 hour
3.2Client submit their If incomplete,
duly accomplished system will notify
application form and the applicant
documentary
requirements (for
manual submission of 3.2Return
application) application together
with the
documentary
3.3 Re-submit the requirements , if
noted correction incomplete (manual
submission)
3.3Review and
evaluate the sub
mitted documents
4.Proceed to the 3.1 Check None 3 hours Computer Operator/Admin
application process completeness and Assistant IV
3.1 Upload the correctness of the RCED
Computer Operator
RCED
If complete system
will automatically
send a confirmation
notification
3.2Client submit their If incomplete, None 1 hour

duly accomplished system will notify
application form and the applicant
documentary
requirements (for 3.2Return
manual submission of application together
application) with the
documentary
3.3 Re-submit the requirements , if
noted correction incomplete (manual
submission)
3.3Review and
evaluate the sub
mitted documents
Client generate order 4.1 Accept the None 15 minutes Admin Aide I
of payment and pay the payment and issue DOH Cashier
corresponding Official Receipt
amount to the
Cashier’s Office at
Building 2 (ground
floor)
5.Upload copy of the 5.1 Confirm the None 1 day Admin Aide I
OR in the system. payment and send DOH Cashier
confirmation to the
5.1Submit copy of the client
OR at Bldg. 15,G/F 5.2 Receive copy of Computer Operator
None 5 minutes
HFSRB Window 4 (for the Official Receipt RCED
manual submission)
6. Await for the 5.1Forward the None 15 minutes Computer Operator/Admin
approval/disapproval of application to Aide
the Permit to Construct Health Facilities RCED
Evaluation and
Review Committee
(HFERC)
5.2 Review and

Evaluate the
submitted floor plan None 10 days Medical
Officer/Architect/Nurse/Licens
ing Officer
5.3 Forward the
RCED
reviewed floor plan
to the Division Chief
for signing Admin Aide/Computer
1 day Operator
None RCED
5.4 Forward the
reviewed floor plan
recommendation to
the Office of the
Director III
1 day Division Chief

None RCED
6.1Sign the None 2 days Office of the Director III

approved/disapprov RCED
ed Certificate of
Permit to Construct
6.2Send letter to the Admin Aide/Computer

1 day
applicant regarding Operator
the RCED
approval/disapprova
l of the application.
7. Forward the None 1 day Admin Aide/Computer
Certificate of Permit Operator
to Construct to the RCED
Records Section.
7.1Send notification
to the facility to
inform that their
permit/letter is
ready for pick up.
8. Receive the 8.1 Release the None 1 day Licensing Officer
approved Permit to certificate/letter to Records Unit
Construct the applicant
TOTAL Refer to the Health 18 days, 5
Facility Schedule hours, and
of Fees 10 minutes
Health Facilities and Services Regulatory Bureau-Department of Health

Schedule of Fees and Validity Period, as of January 2023
Application Application
Fees Fees Validity
Transaction
(Initial (Renewal Period
application) application)
Authentication Fee 50.00 for
Authentication of Overseas Work medical
Applicant's Pre Employment Medical certificate
Examination (PEME) 50.00 for HIV
Screening
certificate
Certification Fee 50.00 per
Request for Certification as Registered request
Health Facilities
Remote Collection Permit-Clinical Lab Fee 500.00
Application for Remote Collection Permit for per remote
Clinical Laboratory collection
Remote Collection Permit-Drug Test Fee 500.00
Application for Remote Collection Drug Test per remote
Specimen collection
Permit to Construct Fee All with
Application for Permit to Construct a fees in
Health Facility: PTC govt
& pvt
1. Ambulatory Surgical Clinic 1,400.00
2. Birthing Home 1,400.00
3a. Cancer Specialty Hospital 3,000.00
3.b. Cancer Specialty Center in a General 3,000.00
Hospital
3.c. Cancer Treatment Unit 1,500.00
3.d. Cancer Treatment Satellite 1,500.00
3.e Cancer Treatment Clinic 1,500.00
3.f Clinical Laboratory 1,000.00
4. Covid Testing Laboratory
5. Dialysis Clinic 1,400.00
6. Drug Testing Laboratory (Free Standing) 1,000.00
7. Drug Abuse Treatment and Rehabilitation
Center
7.1.Drug Abuse Treatment and 1,000.00
Rehabilitation Center (Residential)-
Rehabilitation Center (Non-Residential)
Rehabilitation Center (Residential with Out-
patient)
8. Hospital (Note: If there’s an application for
additional service like DC in level 1 hospital
the cost will be applied to the level of
hospital) e.g. DC= 1,400.00 but DC is an
additional service to the hospital then the
cost is equal to 2,000.00
8.1 Hospital Level 1 2,000.00
9. Medical Facility for Overseas Workers and 1,500.00
Seafarers
10. Infirmary 1,500.00
11. Primary Care Facility 1,000.00
12. Psychiatric Care Facility:
12..1 Psychiatric Care Facility (Custodial) 1,500.00
12.2 Psychiatric Care Facility (Acute 1,500.00
Chronic)
Note: Filing of applications and fees for the following facilities will be at the CHD under its
jurisdiction.
Level 1 and Level 2 hospitals in regions CALABARZON, Central Visayas, Davao, MIMAROPA,
Zamboanga Peninsula, Western Visayas and Northern Mindanao shall be filed in the Center for
Health Development-Regulation Licensing and Enforcement Division of each respective region.
Level 3 Hospitals of Regions Central Luzon and Cagayan Valley shall be filed in their Center for
1. Birthing Home
2. Infirmary
3. Psychiatric Care facility
4. PTC under HFEP
84. ISSUANCE OF INITIAL LICENSE TO OPERATE/CERTIFICATE OF
ACCREDITATION/ AUTHORITY TO OPERATE/CERTIFICATE OF REGISTRATION OF A
REGULATED HEALTH FACILITY
This procedure starts with the receipt of application to the issuance of
LTO/COA/ATO/COR by the HFSRB.
License to Operate (LTO) – a formal authority issued by the DOH to an individual, agency,
partnership or corporation to operate a hospital or other health facility. It is a prerequisite for
accreditation of a health facility (regulated by BHFS) by any accrediting body recognized by
DOH.
Validity of LTO:
Ambulance Service Provider (Inst. Based ASP) – 3 years
Ambulatory Surgical Clinic (Inst. Based ASC) – 3 years
Birthing Home (BH) – 1 year
Blood Center (BC) – 3 years
Clinical Laboratory (CL) – 1 year
COVID-19 Testing Laboratory – 1 year
Dental Laboratories (DL) – 1 year
Dialysis Clinic (Inst. Based DC) – 3 years
Hospital - 1 year
Psychiatric Care Facility (PCF) – 1 year
Certificate of Accreditation (COA) – a formal authorization issued by the HFSRB to an
individual, partnership, corporation or association to operate a medical facility for overseas
workers and seafarers.
Drug Testing Laboratory (DTL) – 1 year
Drug Treatment Rehabilitation Center (DATRC) – 3 years
Human Stem Cell & Cell-Based or Cellular Therapy – 1 year
Kidney Transplant Facility (KTP) – 3 years
Laboratory for Drinking Water and Analysis (LDWA) – 3 years
Medical Facility for Overseas Workers and Seafarers (MFOWS) – 3 years
Newborn Screening Center NSC) – 3 years
Authority to Operate (ATO) – a formal permit issued to an individual, partnership,
corporation or association to a Blood Collection Unit or Blood Station
Blood Collection Unit (BCU) – 3 years
Blood Station (BS) – 3 years
Certificate of Registration – refers to the formal authorization issued by DOH to a special

clinical laboratory that are not subject to the provisions of other administrative orders, such as
but not limited to, Assisted Reproduction Technology Laboratories, Molecular and Cellular
Technology, Molecular Biology, Molecular Pathology, Forensic Pathology, Anatomic Pathology
Laboratories operating independently from a clinical laboratory. One-time registration of a
clinical laboratory.
Applications for the following: ASP, BC, ASC, Dialysis, DATRC, DTL, LDWA, MFOWS,
COR of Special Clinical Laboratory, PCF (filed at DOH, HFSRB, Bldg. 15).
For Level 2 Hospitals of the following regions: CALABARZON, Central Visayas, Davao,
MIMAROPA, Zamboanga Peninsula, Western Visayas and Northern Mindanao shall be filed in
their respective regions, Center for Health Development-Regulation Licensing and Enforcement
Division.
For Level 3 Hospitals in regions Central Luzon and Cagayan Valley shall be filed in
Division.
National Capital Region, Central Luzon, CALABARZON, MIMAROPA.
For Level 1, Infirmary, BH, BCU, BS, CL, DL (filed at CHD Regional Office)
For Level 1 and Level 2 hospitals with add on service like Dialysis, ASC etc. shall file
their application in their respective regions Center for Health Development-Regulation Licensing
and Enforcement Division.
Type of Application Application Period Annual Cut-
Off Date
Department of Health Permit to Construct
(DOH-PTC) November 15
Certificate of Need (CON) 1 working day of the year to
st November 15
November 15 of the same year
Initial:
 Department of Health-License to
Operate (DOH-LTO)
 Department of Health-Certificate November 15
of Accreditation (DOH-COA)
 Authority to Operate (ATO)
 Certificate of Registration (COR)
Office or Division: Health Facilities and Services Regulatory Bureau – Regulatory

Compliance and Enforcement Division (RCED))
Transaction: G2B – Government to Business; and
Who may avail: All
1. Application form1 (for initial hfsrb.doh.gov.ph (downloadable)
& renewal)
Application form for COVID-

19 Testing Laboratory
Application form 2 (for facility

with changes, renovation,
expansion and alteration)
2.Acknowledgement (notarized) hfsrb.doh.gov.ph (downloadable)
3. Proof of ownership and Name of
Facility:
3.1DTI/SEC/CDA From Department of Trade and Industry (DTI)/
Registration including SEC/ CDA
Articles of
Incorporation/Corporation National/Local Government Unit where the facility
and By-Laws is located
3.2. Enabling Act/LGU
Resolution (for government
health facility)
(Required for Initial/New
Application)
3.Notarized list of personnel, Requesting party
including photocopies of valid PRC
identification card. (ANNEX A)
List of equipment with

specifications, reagents, and
supplies (ANNEX B)
Copy of Certificate of product

Registration (CPR) from
Food and Drug
Administration of all
equipment and reagents
Technical Procedure Manual

or Manual of Operations for
COVID-19 Testing
(for COVID-19 Testing Lab.)
4.Additional Requirements for Requesting party
COVID-19 Testing Lab
HFSRB’s Assessment Tool
for Licensing a COVID-19
testing laboratory (Annex A1)
RITM’s Laboratory
Assessment Tool (Annex B1)
RITM’s Laboratory Biosafety
WHO risk Assessment form
(Annex C)
5.Certification that the laboratory Research Institute of Tropical Medicine (RITM)
passed the Proficiency Testing or
the Competency Assessment (for
renewal)
6.Application Form for Medical X-ray www.fda.gov.ph
Facility
7.Application Form for Pharmacy www.fda.gov.ph
8.Accomplished Health Facility Self- hfsrb.doh.gov.ph (downloadable)
Assessment Tool
9.Health Facility Geographic Form hfsrb.doh.gov.ph (downloadable)
(Geographic Coordinates) Required
for Initial/New application
10.Approved Permit to Construct (PTC) Requesting party
For Initial/New application
Facility with changes,
expansion, renovation and
alteration
(If applicable)
(PTC for COVID-19 Lab) waived
cy 2023
Additional requirements: lead Blood Center where the facility is located
11.BSF- Recommendation Letter(RL)
signed by the Regional Director
12.Online application thru IDTOMIS DOH IDTOMIS website
(DTL) for Renewal
13.Proof of payment Requesting party
(COVID-19 Lab. Fee) – waived
cy 2020
FEES
AGENCY PROCESSI
CLIENT STEPS TO BE PERSON RESPONSIBLE
ACTIONS NG TIME
PAID
1. Go to
https://olrs.doh.gov.
ph to start the
online application
2.Start the registration 2. Check the None 1 day Licensing Officer
process for the completeness RCED
approval of User’s and correctness
Account of the required
details of the
applicant
2.1. If correct
the system will
send a
confirmation
notification to
the applicant
2.2. Prepare
Order of
payment, If
complete,
2.3 Return the

documents, to
applicant for
completion , If
incomplete
3.Proceed to the 3.1 Check None 1 day Admin Aide I
application process completeness Computer Operator
and correctness
3.1 Upload the of the
If complete
system will
automatically
3.2 Re-submit the noted send a
correction confirmation
notification
3.3 Submit duly If incomplete,

accomplished system will
application form and notify the
documentary applicant Admin Aide I
requirements (for Computer Operator
manual submission)
3.2 Check
completeness
and correctness
of the
documents
submitted
3.3 Prepare
order of
payment, if
complete
3.4 Return the
application, if
incomplete
4.Generate order of 4.1 Accept the None 15 minutes Admin Aide I
payment and pay payment and DOH Cashier
the corresponding issue Official
amount to the Receipt
Building 2 (ground
floor)
4.1Pay the amount
due reflected in the
Order of payment to
the Cashier’s Office
at Bldg. 2 (G/F)
5.Upload a copy of 5.1 Confirm the None 1 day Admin Aide I
the OR in the payment and DOH Cashier
system. system will send
confirmation to
the client
5.1Submit copy of 5.2 Receive Admin Aide I
None 5 minutes
the OR at the copy of the DOH Cashier
Window 4 of Bldg. Official Receipt
15, G/F
6. Await the 6.1 Schedule None 5 days Licensing Officer
schedule for the inspection RCED
inspection of health
facility 6.2 Conduct of None 1 day Medical
onsite Officer/Nurse/Engineer/Lic
inspection ensing Officer/Medical
visit/virtual Technologist
inspection RCED
.Wait for the None (paused RITM

NEQAS clock)
Certificate
issued by the
Research
Institute of
Tropical
Medicine
(RITM) that
the
laboratory
has passed
the
Proficiency
Testing or
the
Competency
Assessment
(For Covid-
19 Lab only)
7. Await the issuance 7.1. None 2 day Division Chief
of Recommend RCED
LTO/ATO/COA/CO issuance of
R LTO/ATO/COA/
COR if the
facility is
compliant
Licensing Officer
7.2 Notify the None 1 hour RCED
facility of the
non- (paused
compliance, clock)
if the facility
is not
compliant
If failed to
comply
within 30
calendar
days, denial
of application
and forfeiture
of payment
8. Submit proof of 8.1 Receive and None 1 day Licensing Officer
compliance evaluate the RCED
compliance
submitted
documents
9. Approve and sign None 2 days Director IV
the HFSRB
LTO/ATO/COA/
COR
If disapproved notify None 1 hour Licensing Officer

applicant the RCED
reason of
disapproval.
10. Forwards to None 5minutes Computer Operator

Records Unit RCED
Licensing Officer
10.1Notify applicant None 15 minutes Records Unit
that the
LTO/ATO/COA/C
OR or letter is
available for pick-
up
11. Receive the 11.1 Record and None 15 minutes Licensing Officer
LTO/ATO/COA/CO release the Records Unit
R approved
LTO/ATO/COA/
COR or letter to
the applicant
TOTAL Refer 14 days, 2
to the hours, and
Health 50 minutes
Facility
Sched
ule of
Fees
Note: Filing of applications and fees for the following facilities will be at the CHD under its
jurisdiction.
Level 1 and Level 2 hospitals in regions CALABARZON, Central Visayas, Davao, MIMAROPA,
Zamboanga Peninsula, Western Visayas and Northern Mindanao shall be filed in the Center for
Level 3 Hospitals of Regions Central Luzon and Cagayan Valley shall be filed in their Center for
1. Birthing Home
2. Infirmary
3. Psychiatric Care facility
4. PTC under HFEP
Health Facilities and Services Regulatory Bureau-Department of

Health
Fees Fees
Transaction Validity Period
(Initial (Renewal
Applicant's Pre Employment certificate
Medical Examination (PEME) 50.00 for HIV
Screening
certificate
Request for Certification as request
Registered Health Facilities
Remote Collection Permit- 500.00
Clinical Lab Fee
Application for Remote Collection per remote
Permit for Clinical Laboratory collection
Remote Collection Permit-Drug 500.00
Test Fee per remote
Application for Remote Collection collection
Drug Test Specimen
Permit to Construct Fee All with fees in
Application for Permit to PTC govt & pvt
Construct a Health Facility:
3.b. Cancer Specialty Center in a 3,000.00
General Hospital
6. Drug Testing Laboratory (Free 1,000.00
Standing)
7. Drug Abuse Treatment and
Rehabilitation Center
Rehabilitation Center (Non-
Residential)
Rehabilitation Center (Residential
with Out-patient)
8. Hospital (Note: If there’s an
application for additional service
like DC in level 1 hospital the cost
will be applied to the level of
hospital) e.g. DC= 1,400.00 but DC
is an additional service to the
hospital then the cost is equal to
2,000.00
9. Medical Facility for Overseas 1,500.00
Workers and Seafarers
12..1 Psychiatric Care Facility 1,500.00
(Custodial)
12.2 Psychiatric Care Facility 1,500.00
(Acute Chronic)
License to Operate Fee
Application for License to
Operate:
1. Hospital (Note: no payment of
license, registration fee , ancillary
services if government DOH
retained owned , but with payment
in ancillary service if non-DOH
retained owned)
1.1. Level 1 Hospital 6,500.00 6,000.00 1 year validity
1.1.1 Registration fee (if new 200.00
hospital)
1.1.2 Blood Station-required 1,400.00 No renewal 1 year validity
fee
1.1.3Blood Collection Unit ( if 1,500.00 No renewal 1 year validity
offered as additional service) fee
1.1.4 Blood Collection Unit and 1,500.00 No renewal 1 year validity
Blood Station fee
1.1.5 Clinical Laboratory 2,500.00 2,000.00 1 year validity
(secondary category)-required
1.1.6 X-Ray (c/o FDA)
1.1.7 Pharmacy (c/o FDA)
1.2. Level 2 Hospital 8,500.00 7,500.00
hospital)
fee
1.2.2 Blood Collection Unit 1,500.00 No renewal 1 year validity
Station ( if offered as additional fee
service)
Blood Station fee
(tertiary category)-required
1.2.5 X-Ray ( c/o FDA)
1.3. Level 3 Hospital 10,500.00 8,500.00
hospital)
1.3.1 Blood Bank-required 5,000.00 No renewal 1 year validity
fee
1.3.2 Blood Bank with 5,000.00 No renewal 1 year validity
additional function (if offered as fee
additional service)
1.3.3 Clinical Laboratory ( 3,000.00 2,500.00 1 year validity
tertiary category)-required
1.3.4 Dialysis Clinic (Note: no 3,000.00 3,000.00
renewal fee if owned by
the hospital)-required
2. Ambulatory Surgical Clinic
(ASC) [Note: no renewal fee if
owned by the hospital)
One-Stop Shop Non-hospital 14,000.00 14,000.00 3 yrs validity
based ASC period
Hospital-based ASC 4,000.00 4,000.00 1 yr validity period
Free-Standing ASC 14,000.00 14,000.00 3 yrs validity
period
3. Dialysis Clinic (DC)
based DC period
Free-Standing DC 9,500.00 9,500.00 3 yrs validity
period
Dialysis Clinic (hosp-based) as 3,000.00 3,000.00 if 1 yr validity period
add-on not owned by
the hosp
4. Ambulance Service Provider
Ambulance Service Provider – 5,000.00 5,000.00 1 yr validity period
Hospital based ( if outsourced
Ambulance no
payment)
Ambulance Unit-hospital based 1,000.00 1,000.00 1 yr validity period
per vehicle
Ambulance Service Provider – 15,000.00 15,000.00 3 yrs validity
free standing period
Ambulance Unit-free standing 3,000.00 3,000.00 3 yrs validity
period
5. Blood Center 5,000.00 5,000.00 3 yrs validity
period
6a. Cancer Specialty Hospital 12,600.00 12,600.00 1 yr validity period
6b. Cancer Specialty Center in a 12,600.00 12,600.00 1 yr validity period
General Hosp.
3.c. Cancer Treatment Unit 12,600.00 12,600.00 1 yr validity period
3.d. Cancer Treatment Satellite 38,000.00 38,000.00 3 yrs validity
period
3.e Cancer Treatment Clinic 38,000.00 38,000.00 3 yrs validity
period
6. Covid Testing Laboratory 1 yr validity period
7.a. General Clinical Laboratory-
non-hospital based
primary 2,500.00 2,000.00 1 yr validity period
secondary 3,000.00 2,500.00 1 yr validity period
tertiary 3,500.00 3,000.00 1 yr validity period
limited 2,500.00 2,000.00 1 yr validity period
b.General Clinical Laboratory
one-stop shop non-hospital
based
primary 7,500.00 6,000.00 3 yrs validity
period
secondary 9,000.00 7,500.00 3 yrs validity
period
tertiary 10,500.00 10,500.00 3 yrs validity
period
8. HIV Testing Laboratory
(included in the clinical laboratory)
8.1. Add-on service G6PD
confirmatory Lab.
8.2 Add-on service RHIVDA
Note: BCU, BS, BB-no renewal
payment if with Clinical laboratory
9. Dental Laboratory
Registration fee (if new) 200.00
Removable Prostheses 1,000.00 1,000.00
Services:
-Removable partial dentures 1,500.00 1,500.00
with metal framework(without 1,500.00 1,500.00
casting)
-Special removable appliances
(without casting)
with metal framework 2,000.00 2,000.00
Fixed Prostheses Services:
-Crown and Bridge without metal 1,000.00 1,000.00
alloy substructure –metal-free
crowns and bridges with 1,500.00 1,500.00
ceramics, composites or resins
-Crown and Bridge with metal
alloy substructure fabrication – 1,500.00 1,500.00
2,000.00 2,000.00
ceramics or resins fused to
metal, or purely metal alloy 2,000.00 2,000.00
(without casting)
-Special Fixed Prostheses
(without casting)
alloy substructure fabrication –
metal, or purely metal alloy
Removable and Fixed 2,500.00 2,500.00
Prostheses Services:
Limited Services 1,000.00 1,000.00
10. Birthing Home 4,500.00 3,000.00 1 year validity-
BHome with
payment govt &
pvt, including add-
on service
Registration 200.00
11. Infirmary 6,000.00 5,500.00 1 year validity-
Infirmary no
payment if govt,
but add-on
services with
payment- AO
2007-0023
Registration 200.00
12. Primary Care Facility 3 years validity
13. Psychiatric Care Facility
Registration 200.00
Psychiatric Care Facility 6,000.00 4,000.00 1 yr validity period
(Custodial)
Psychiatric Care Facility (Acute 7,500.00 5,500.00 1 year validity
Chronic) period
Certificate of Accreditation Fee:
Application for Certificate of
Accreditation:
14. Drug Testing Laboratory- 5,000.00 5,000.00 1 yr validity period
Screening
Drug Testing Laboratory- 10,000.00 10,000.00 2 years validity
Confirmatory period
Cash Bond 20,000.00
Charge for late renewal
15.Drug Abuse Treatment and
Rehabilitation Center (Note: No
payment if government DOH
retained)
Drug Abuse Treatment and 14,000.00 14,000.00 3 yrs validity
Rehabilitation Center (Residential) period
Rehabilitation Center (Non- period
Residential)
Rehabilitation Center (Residential period
with Out-patient)
Cash Bond 30,000.00
16. Human Stem Cell and Cell- 38,000.00 38,000.00 3 yrs validity
Based or Cellular Therapy Facility period
17. Kidney Transplant Facility 38,000.00 38,000.00 3 yrs validity
(hospital-based only) period
18. Laboratory for Drinking Water 5,000.00 5,000.00 3 yrs validity
Analysis (no renewal period
payment if with Clinical
Laboratory)
19. DOH accredited laboratories 5,000.00 5,000.00 3 yrs validity
with capability for microbiological period
and chemical analyses of water in
Hemodialysis Clinic (with issued
COA as LDWA - as pre requisite)
20. Medical Facility for Overseas 13,500.00 13,500.00 3 yrs validity
Workers and Seafarers period
Clinical Laboratory Secondary 9,000.00 7,500.00 3 yrs validity
period
Cash bond 100,000.00
21. Newborn Screening Center 8,500.00 8,500.00 3 yrs validity
period
22. Dental Clinic:
School dental clinic
Occupational dental clinic
23. Accredited Drug
Rehabilitation Practitioner:
23.1 Drug Rehabilitation 2,000.00 2,000.00 5 yrs validity
Practitioner (Physician) period
Practitioner (Non-Physician) period
24.Certificate of Registration for 200.00
Research and Teaching Clinical
Laboratory
25. Authority to Operate Fee: 3 yrs validity
Application for Authority to 1,500.00 1,500.00 period
Operate:
Blood Collection Unit 3 yrs validity
1,400.00 1,400.00
period
Blood Station 3 yrs validity
1,500.00 1,500.00
period
Blood Collection Unit and 3 yrs validity
1,500.00 1,500.00
Blood Station period
DOH Recognized Certifying
Bodies for MFOWS Quality 1 yr validity period
System Standards
Renewal of LTO/COA –can avail
of discount if submitted the 10% disc. in renewal fee except Drug Testing Lab.
application from October to
November
Penalty for Expired 100% surcharge and gap in the validity of the
Authorization authorization (if less than or equal to 3 months
expired)
Fines and Penalties Fee
Hospital- AO 2007-0022 dtd
6/6/2007
A.Basic, ancillary and other
facilities required for licensure of
hosp-
Second Violation-P30,000
Third Violation- P50,000
B. Ancillary and other facilities
not required for licensure of
the hosp-
Additional 20% of the
previous fine for
every subsequent violation
Surcharge of 3% of the total
fines if the fine
is not paid within the 10-
working day period
after receipt of official notice.
Medical Facility for Oversease

Workers and Seafarers- AO
2013-0006 dtd. 2/7/2013
First Offense- P50,000.00
If repatriation, the penalty shall be
revocation of
COA
Second Offense- suspension of
COA and/or fine
of P100,000
Third Offense- Revocation of CO
Laboratory for Drinking Water
Analysis- AO 2020-0031 dtd
7/17/2020
A.Non-participation to External
Quality Assessment Program:
1 offense-stern warning
st
2 offense – P30,000
nd
rd
4 offense- Revocation
th
B. Unsatisfactory rating to
External Quality
Assessment Program:
1 offense- stern warning provided
st
there is a corrective action taken. If

none, immediately revoked
2 offense- revocation of DOH-
nd
COA
Primary Care Facility- AO 2020-
0047 dtd 9/30/2020
1. Violation to any licensing
standards indicated in the
assessment tool:
First Offense- written
warning
Second Offense- P30,000
Third Offense- P50,000
Fourth Offense- suspension
of 30 days or revocation of
LTO
2.Noncompliance of an ancillary
service regardless of location and
ownership beyond the compliance
period:
warning
Third offense -Additional 20% of
the previous fine
Fourth offense- suspension of
30 days or revocation of LTO
Drug Testing Lab- Board

Regulation No. 2 s., 2003 dtd.
11/4/2020
Covid-19 Testing Laboratory-

JAO (DOH and DTI) 2020-0001
dtd 11/24/2020
A.Non-compliance to the Mandated
Price for Covid-19 Testing
Fine of not less than P5,000
Fine more than P1,000,000
or both
B. Non-compliance to the
mandated price range for
Covid-19 Testing
First Violation – fine of P20,000
and 15-day suspension of LTO
Second Violation- fine of P30,000
Third Violation- Revocation
of LTO
Clinical Laboratory –AO 2021-

0037 dtd 6/11/2021
Non-Institution based Clin. Lab that
are not under the OSSOLS:
st
nd
rd
4 offense- Revocation of DOH

th
LTO
Guidelines on the Annual Cut-
Off Dates for Receipt of
Complete Application-AO 2019-
0004 dtd 4/30/2019
For Expired Authorization-
Penalty: 100% surcharge and Gap
in the Validity of the authorization
(If less than or equal to 3 months
expired)
HEALTH FACILITIES REGULATED as of January 2023
HEALTH HFSRB CHD-RLED OLRSStatus
FACILITIES implemented
in Pilot
Offices
Permit to
Construct:
1.Ambulatory HFSRB (FREE Functional in
Surgical Clinic STANDING) OLRS
2. Birthing Home CHD-RLED Functional in
OLRS
3. Cancer HFSRB For
Specialty enhancement
Hospital/Cancer 2023
Treatment
Facility
4. Covid Testing HFSRB For
Laboratory enhancement
2023
5. Dialysis Clinic HFSRB (FREE Functional in
STANDING) OLRS
6. Drug Testing HFSRB Functional in
Laboratory OLRS
(Free Standing)
7. Drug Abuse HFSRB Functional in
Treatment and OLRS
Rehabilitation
Center
8. HOSPITAL Functional in
OLRS
8.1 Hospital CHD-RLED Functional in
Level 1 OLRS
8.2 Hospital HFSRB (CHDs CHDs Cagayan Valley, Functional in
Level 2 ILOCOS, BICOL, Central Luzon, OLRS
EASTERN VISAYAS, CALABARZON,
SOCCSKSARGEN, MIMAROPA,
CAR, BARMM, WESTERN VISAYAS,
CARAGA) CENTRAL VISAYAS,
ZAMBO PENINSULA,
NORTHER
MINDANAO, DAVAO,
NCR
8.3 Hospital HFSRB (except CHDs CHDs CAGAYAN Functional in
Level 3 Cagayan Valley, VALLEY, CENTRAL OLRS
Central Luzon) LUZON
9. Medical Facility HFSRB Functional in
for OLRS
Overseas
Workers and
Seafarers
10. Infirmary CHD-RLED Functional in
OLRS
11. Primary Care CHD-RLED For
Facility enhancement
2023
12. Psychiatric CHD-RLED Functional in
Care Facility: OLRS
LICENSE TO
OPERATE (LTO)
1. Hospital Functional in
OLRS
Hospital Level 1 CHD-RLED Functional in
OLRS
Hospital Level 2 HFSRB (CHDs CHDs Cagayan Valley, Functional in
ILOCOS, BICOL, Central Luzon, OLRS
EASTERN VISAYAS, CALABARZON,
SOCCSKSARGEN, MIMAROPA,
CAR, BARMM, WESTERN VISAYAS,
CARAGA) CENTRAL VISAYAS,
ZAMBO PENINSULA,
NORTHER
MINDANAO, DAVAO,
NCR
Hospital Level 3 HFSRB (except CHDs CHDs CAGAYAN Functional in
Cagayan Valley, VALLEY, CENTRAL OLRS
Central Luzon) LUZON
2.Ambulatory HFSRB (FREE Functional in
Surgical Clinic STANDING) OLRS
3.Dialysis Clinic HFSRB (FREE Functional in
STANDING) OLRS
4.Ambulance HFSRB (FREE CHD-RLED Functional in
Service Provider STANDING AND OLRS
OTHER HFf)
5. Blood Center HFSRB Functional in
OLRS
6.Cancer HFSRB For
Specialty enhancement
Hospital/Cancer 2023
Treatment
Facility
7. Covid Testing HFSRB For
Laboratory enhancement
2023
HEALTH FACILITIES HFSRB CHD- OLRSStatus

RLED implemented in Pilot
Offices
8. General Clinical Laboratory HFSRB CHD- Functional in OLRS
RLED
8.1 Mobile Clinical HFSRB CHD- For enhancement 2023
Laboratory RLED
9.Dental Laboratory CHD- Functional in OLRS
RLED
10.Birthing Home CHD- Functional in OLRS
RLED
11.Infirmary CHD- Functional in OLRS
RLED
12. Primary Care Facility CHD- For enhancement 2023
RLED
13. Psychiatric Care Facility CHD- Functional in OLRS
RLED
CERT OF ACCREDITATION (COA)
14 Drug Testing Laboratory HFSRB Link only in OLRS for
HF profile/authorization
issuance details
15.Drug Abuse Treatment and HFSRB Functional in OLRS
16. Human Stem Cell and HFSRB Functional in OLRS
Cell-Based or Cellular
Therapy Facility
17. Kidney Transplant Facility HFSRB Functional in OLRS
(applicable only in
hospital)
18. Laboratory for Drinking HFSRB CHD- Functional in OLRS
Water Analysis RLED
(Renewal
of COA)
19. DOH accredited laboratories with HFSRB For enhancement 2023
capability for microbiological and
chemical analyses of water in
20. Medical Facility for HFSRB Functional in OLRS

Overseas Workers and
Seafarers
21. Newborn Screening HFSRB Functional in OLRS
Center
22. Dental Clinic: CHD- For enhancement 2023
RLED
School Dental Clinic For enhancement 2023
Occupational Dental Clinic For enhancement 2023
23. Certificate of HFSRB For enhancement 2023
Registration
Research and Teaching
Clinical Laboratory
AUTHORITY TO OPERATE (ATO)
24. Blood Collection Unit CHD- Functional in OLRS
RLED
25. Blood Station HFSRB CHD- Functional in OLRS
RLED
Blood Collection Unit and Blood Station CHD- Functional in OLRS
RLED
DOH Recognized Certifying Bodies Excluded in the OLRS
for MFOWS Quality System HFSRB
Standards
Accredited Drug HFSRB Excluded in the OLRS
Rehabilitation Practitioner
85. ISSUANCE OF RENEWAL LICENSE TO OPERATE/ AUTHORITY TO OPERATE/
CERTIFICATE OF ACCREDITATION/CERTIFICATE OF REGISTRATION OF A
REGULATED HEALTH FACILITY
This procedure starts with the receipt of application for renewal to the issuance of LTO/
ATO/COA /COR by the HFSRB.
License to Operate (LTO) – a formal authority issued by the DOH to an individual, agency,
partnership or corporation to operate a hospital or other health facility. It is a prerequisite for
accreditation of a health facility (regulated by BHFS) by any accrediting body recognized by
DOH.
Validity of LTO:
Ambulance Service Provider (ASP) – 3 years
Ambulatory Surgical Clinic (ASC) – 3 years
Birthing Home (BH) – 1 year
Blood Center (BC) – 3 years
Clinical Laboratory (CL) – 1 year
COVID-19 Testing Laboratory – 1 year
Dental Laboratories (DL) – 1 year
Dialysis Clinic (DC) – 3 years
Hospital- 1 year
Infirmary – 1 year
Psychiatric Care Facility (PCF) – 1 year
Certificate of Accreditation (COA) – a formal authorization issued by the HFSRB to an

individual, partnership, corporation or association to operate a medical facility for overseas
workers and seafarers.
Drug Testing Laboratory (DTL) – 1 year
Drug Treatment Rehabilitation Center (DATRC) – 3 years
Human StemCell & Cell-Based or Cellular Therapy – 1 year
Kidney Transplant Facility (KTP) – 3 years
Laboratory for Drinking Water and Analysis (LDWA) – 3 years
Medical Facility for Overseas Workers and Seafarers (MFOWS) – 3 years
Newborn Screening Center NSC) – 3 years
Authority to Operate (ATO) – It is a formal permit issued by the DOH-CHD to an
individual, partnership, corporation or association to a BCU/BS.
Blood Collection Unit (BCU) – 3 years
Blood Station (BS) – 3 years
Certificate of Registration – refers to the formal authorization issued by DOH to a special
clinical laboratory that are not subject to the provisions of other administrative orders, such as
but not limited to, Assisted Reproduction Technology Laboratories, Molecular and Cellular
Technology, Molecular Biology, Molecular Pathology, Forensic Pathology, Anatomic Pathology
Laboratories operating independently from a clinical laboratory. One-time registration of a
clinical laboratory.
Applications for the following: ASP, BC, ASC, Dialysis, DATRC, DTL, LDWA, MFOWS,
COR of Special Clinical Laboratory, PCF (filed at DOH, HFSRB, Bldg. 15).
For Level 2 Hospitals of the following regions: CALABARZON, Central Visayas, Davao,
MIMAROPA, Zamboanga Peninsula, Western Visayas and Northern Mindanao shall be filed in
Division.
For Level 3 Hospitals in regions Central Luzon and Cagayan Valley shall be filed in
Division.
National Capital Region, Central Luzon, CALABARZON, MIMAROPA.
For Level 1 and Level 2 hospitals with add on service like Dialysis, ASC etc. shall file
their application in their respective regions Center for Health Development-Regulation Licensing
Type of Application Renewal Period Annual Cut-Off Date
Renewal:
 DOH-LTO October 1- December 15 December 15
 DOH-COA
 ATO
Office or Division: Health Facilities and Services Regulatory Bureau – RCED

Who may avail: All
1. Application form1 (for initial & hfsrb.doh.gov.ph (downloadable)
renewal)
Application form for License to

Operate COVID-19 Testing
Laboratory
Application form 2 (for facility with

changes, renovation, expansion
and alteration)
2.Acknowledgement (notarized) hfsrb.doh.gov.ph (downloadable)
For initial/new application:
3.Proof of ownership and Name of
Facility: Department of Trade and Industry (DTI),
1. DTI/SEC/CDA Registration Securities and Exchange Commission (SEC),
including Articles of Cooperative Development Authority (CDA)
Incorporation/Corporation and
By-Laws Local Government Unit where the facility is
2. Enabling Act/LGU Resolution (for located
government health facility)
Required for Initial/New Application
4.Notarized list of personnel,
including photocopies of valid PRC
identification card. (ANNEX A)
List of equipment with

specifications, reagents, and
supplies (ANNEX B)
Copy of Certificate of product

Registration (CPR) from Food
and Drug Administration of all
equipment and reagents
5.Additional Requirements for hfsrb.doh.gov.ph (downloadable)
COVID-a9 Testing Lab
HFSRB’s Assessment Tool for

Licensing a COVID-19 testing
laboratory (Annex A1)
RITM’s Laboratory
RITM’s Laboratory Biosafety
WHO risk Assessment form
(Annex C)
6.Certification that the laboratory Research Institute of Tropical Medicine (RITM)
passed the Proficiency Testing or the
Competency Assessment
7.Application Form for Medical X-ray www.fda.gov.ph
Facility (If applicable)
8.Application Form for Pharmacy (if www.fda.gov.ph
applicable)
9.Accomplished Health Facility Self- hfsrb.doh.gov.ph (downloadable)
Assessment Tool
10.Health Facility Geographic Form hfsrb.doh.gov.ph (downloadable)
(Geographic Coordinates)
Required for Initial/New
application
11.Approved Permit to Construct (PTC) From the applicant
For Initial/New application
Facility with changes, expansion,
renovation and alteration
(If applicable)
(PTC for COVID-19 Lab.) –
waived cy 2023
12.Additional requirements: External From the applicant
Quality Assessment Program (EQAP)
For clinical laboratory- certificate

of Participation of the Laboratory
administered by the NRLs
Primary Clinical Laboratory-

Clinical Microscopy, Hematology,
Parasitology
Secondary Clinical laboratory-

Clinical Chemistry,
Serology/Immunology
Tertiary Clinical Laboratory-

Clinical Chemistry, Serology/
Immunology, Parasitology,
Microbiology
For DTL- Proficiency Test Result

(passed)
For LDWA- Proficiency Test

Result (passed)
13.One (1) photocopy of official receipt From the applicant
FEES
AGENCY PROCESS PERSON
CLIENT STEPS TO BE
ACTIONS ING TIME RESPONSIBLE
PAID
1. Go to
https://olrs.doh.gov.
ph to start the
online application
2.Start the registration2.1 Checks the None 1 day Licensing Officer
process for the documentary RCED
approval of User’s requirements/appli
Account cation submitted
2.2. Prepare
appropriate Order
of Payment. If
complete.
Return the
documents to
applicant. If
incomplete, for
completion
3.Proceed to the 3.1 Check None 1 day Admin Aide I

application process completeness and Computer Operator
correctness of the
3.1 Upload the documents
documentary submitted
requirements
If complete system
will automatically
send a
confirmation
3.2 Re-submit the notification
noted correction
If incomplete, system
will notify the
applicant
3.3 Submit duly

accomplished 3.2 Check
application form completeness and
and documentary correctness of the
requirements (for documents Admin Aide I
manual submitted Computer Operator
submission) 3.3 Prepare order of
payment, if
complete
3.4 Return the
application, if
incomplet3
4.Generate order of 4.1 Accept the None 15 minutes Admin Aide I

payment and pay payment and DOH Cashier
the corresponding issue Official
amount to the Receipt
Building 2 (ground
floor)
4.1Pay the amount

due reflected in the
Order of payment
to the Cashier’s
Office at Bldg. 2
(G/F)
(for manual
submission)
5.Upload a copy of 5.1 Confirm the None 1 day Admin Aide I
the OR in the payment and DOH Cashier
system. system will send
confirmation to the
client
5.1Submit copy of
the OR at the 5.2 Received copy
Window 4 of Bldg. None 5 minutes Admin Aide I
of the Official DOH Cashier
15, G/F Receipt
6. Await the schedule 6.1 Schedule the None 5 days Licensing Officer
for inspection inspection RCED
6.2 Conduct of None 1 day Medical

onsite inspection Officer/Nurse/Engineer/Li
visit/virtual censing Officer/Medical
inspection Technologist
RCED
6. Await the issuance of 6.1. Recommend None 2 day Division Chief
LTO/ATO/COA/CO issuance of RCED
R, If the facility is LTO/ATO/COA/C
compliant OR, if the facility is
compliant
6.2 Notify the facility, if

not compliant. None 1 hour Licensing Officer
RCED
6.1. Submit proof of 6.3 Evaluate the
compliance within submitted
30 working days compliance
documents (if
None
failed to comply Licensing Officer
1 day
within 30 workings RCED
days, denial of
application and
forfeiture of
payment)
6.4 Inform the facility in

writing the reason
of denial of
application
through letter/e-
mail, If non-
compliant, None 1 day Licensing Officer
RCED
7. Approve and None 2 days Director IV

sign the HFSRB
LTO/ATO/COA/C
OR
8. Forwards to None 5 minutes Computer Operator
Records Unit RCED
8.1Notify applicant None 15 minutes Licensing Officer

that their Records Unit
LTO/ATO/COA/CO
R or letter is
available for pick-
up
9. Receive the 9.1 Record and None 15 minutes Licensing Officer

approved release the RCED
LTO/ATO/COA/CO approved
R LTO/ATO/COA/C
OR / letter
TOTAL Refer 14 days, 1
to the hour, and
Health 50
Facilit minutes
y
Sched
ule of
Fees
Health Facilities and Services Regulatory Bureau-Department of
Health
Fees Fees
Transaction Validity Period
(Initial (Renewal
Applicant's Pre Employment certificate
Medical Examination (PEME) 50.00 for HIV
Screening
certificate
Request for Certification as request
Registered Health Facilities
Remote Collection Permit- 500.00
Clinical Lab Fee per remote
Permit for Clinical Laboratory
Remote Collection Permit-Drug 500.00
Test Fee per remote
Drug Test Specimen
Permit to Construct Fee All with fees in
Application for Permit to PTC govt & pvt
Construct a Health Facility:
3.b. Cancer Specialty Center in a 3,000.00
General Hospital
6. Drug Testing Laboratory (Free 1,000.00
Standing)
7. Drug Abuse Treatment and
Rehabilitation Center (Non-
Residential)
Rehabilitation Center (Residential
with Out-patient)
8. Hospital (Note: If there’s an
application for additional service
like DC in level 1 hospital the cost
will be applied to the level of
hospital) e.g. DC= 1,400.00 but DC
is an additional service to the
hospital then the cost is equal to
2,000.00
9. Medical Facility for Overseas 1,500.00
Workers and Seafarers
12..1 Psychiatric Care Facility 1,500.00
(Custodial)
12.2 Psychiatric Care Facility 1,500.00
(Acute Chronic)
License to Operate Fee
Application for License to
Operate:
1. Hospital (Note: no payment of
license, registration fee , ancillary
services if government DOH
retained owned , but with payment
in ancillary service if non-DOH
retained owned)
1.1. Level 1 Hospital 6,500.00 6,000.00 1 year validity
hospital)
fee
1.1.3Blood Collection Unit ( if 1,500.00 No renewal 1 year validity
offered as additional service) fee
Blood Station fee
(secondary category)-required
1.2. Level 2 Hospital 8,500.00 7,500.00
hospital)
fee
1.2.2 Blood Collection Unit 1,500.00 No renewal 1 year validity
Station ( if offered as additional fee
service)
Blood Station fee
(tertiary category)-required
1.2.5 X-Ray ( c/o FDA)
1.3. Level 3 Hospital 10,500.00 8,500.00
hospital)
1.3.1 Blood Bank-required 5,000.00 No renewal 1 year validity
fee
1.3.2 Blood Bank with 5,000.00 No renewal 1 year validity
additional function (if offered as fee
additional service)
1.3.3 Clinical Laboratory ( 3,000.00 2,500.00 1 year validity
tertiary category)-required
1.3.4 Dialysis Clinic (Note: no 3,000.00 3,000.00
renewal fee if owned by
the hospital)-required
2. Ambulatory Surgical Clinic
(ASC) [Note: no renewal fee if
owned by the hospital)
based ASC period
Hospital-based ASC 4,000.00 4,000.00 1 yr validity period
Free-Standing ASC 14,000.00 14,000.00 3 yrs validity
period
3. Dialysis Clinic (DC)
based DC period
Free-Standing DC 9,500.00 9,500.00 3 yrs validity
period
Dialysis Clinic (hosp-based) as 3,000.00 3,000.00 if 1 yr validity period
add-on not owned by
the hosp
4. Ambulance Service Provider
Ambulance Service Provider – 5,000.00 5,000.00 1 yr validity period
Hospital based ( if outsourced
Ambulance no
payment)
Ambulance Unit-hospital based 1,000.00 1,000.00 1 yr validity period
per vehicle
Ambulance Service Provider – 15,000.00 15,000.00 3 yrs validity
free standing period
Ambulance Unit-free standing 3,000.00 3,000.00 3 yrs validity
period
5. Blood Center 5,000.00 5,000.00 3 yrs validity
period
6a. Cancer Specialty Hospital 12,600.00 12,600.00 1 yr validity period
6b. Cancer Specialty Center in a 12,600.00 12,600.00 1 yr validity period
General Hosp.
3.c. Cancer Treatment Unit 12,600.00 12,600.00 1 yr validity period
3.d. Cancer Treatment Satellite 38,000.00 38,000.00 3 yrs validity
period
3.e Cancer Treatment Clinic 38,000.00 38,000.00 3 yrs validity
period
6. Covid Testing Laboratory 1 yr validity period
7.a. General Clinical Laboratory-
non-hospital based
primary 2,500.00 2,000.00 1 yr validity period
secondary 3,000.00 2,500.00 1 yr validity period
tertiary 3,500.00 3,000.00 1 yr validity period
limited 2,500.00 2,000.00 1 yr validity period
b.General Clinical Laboratory
one-stop shop non-hospital
based
primary 7,500.00 6,000.00 3 yrs validity
period
secondary 9,000.00 7,500.00 3 yrs validity
period
tertiary 10,500.00 10,500.00 3 yrs validity
period
8. HIV Testing Laboratory
(included in the clinical laboratory)
8.1. Add-on service G6PD
confirmatory Lab.
8.2 Add-on service RHIVDA
Note: BCU, BS, BB-no renewal
payment if with Clinical laboratory
9. Dental Laboratory
Registration fee (if new) 200.00
Removable Prostheses 1,000.00 1,000.00
Services:
with metal framework(without 1,500.00 1,500.00
casting)
(without casting)
with metal framework 2,000.00 2,000.00
Fixed Prostheses Services:
-Crown and Bridge without metal 1,000.00 1,000.00
alloy substructure –metal-free
crowns and bridges with 1,500.00 1,500.00
ceramics, composites or resins
alloy substructure fabrication – 1,500.00 1,500.00
ceramics or resins fused to 2,000.00 2,000.00
(without casting) 2,000.00 2,000.00
(without casting)
alloy substructure fabrication –
Removable and Fixed 2,500.00 2,500.00
Prostheses Services:
Limited Services 1,000.00 1,000.00
10. Birthing Home 4,500.00 3,000.00 1 year validity-
BHome with
payment govt &
pvt, including add-
on service
Registration 200.00
11. Infirmary 6,000.00 5,500.00 1 year validity-
Infirmary no
payment if govt,
but add-on
services with
payment- AO
2007-0023
Registration 200.00
12. Primary Care Facility 3 years validity
13. Psychiatric Care Facility
Registration 200.00
Psychiatric Care Facility 6,000.00 4,000.00 1 yr validity period
(Custodial)
Psychiatric Care Facility (Acute 7,500.00 5,500.00 1 year validity
Chronic) period
Certificate of Accreditation Fee:
Application for Certificate of
Accreditation:
14. Drug Testing Laboratory- 5,000.00 5,000.00 1 yr validity period
Screening
Drug Testing Laboratory- 10,000.00 10,000.00 2 years validity
Confirmatory period
Cash Bond 20,000.00
Charge for late renewal
15.Drug Abuse Treatment and
Rehabilitation Center (Note: No
payment if government DOH
retained)
Rehabilitation Center (Residential) period
Rehabilitation Center (Non- period
Residential)
Rehabilitation Center (Residential period
with Out-patient)
Cash Bond 30,000.00
16. Human Stem Cell and Cell- 38,000.00 38,000.00 3 yrs validity
Based or Cellular Therapy Facility period
17. Kidney Transplant Facility 38,000.00 38,000.00 3 yrs validity
(hospital-based only) period
18. Laboratory for Drinking Water 5,000.00 5,000.00 3 yrs validity
Analysis (no renewal period
payment if with Clinical
Laboratory)
19. DOH accredited laboratories 5,000.00 5,000.00 3 yrs validity
with capability for microbiological period
and chemical analyses of water in
20. Medical Facility for Overseas 13,500.00 13,500.00 3 yrs validity
Workers and Seafarers period
Clinical Laboratory Secondary 9,000.00 7,500.00 3 yrs validity
period
Cash bond 100,000.00
21. Newborn Screening Center 8,500.00 8,500.00 3 yrs validity
period
22. Dental Clinic:
School dental clinic
Occupational dental clinic
23. Accredited Drug
Rehabilitation Practitioner:
Practitioner (Physician) period
Practitioner (Non-Physician) period
24.Certificate of Registration for 200.00
Research and Teaching Clinical
Laboratory
25. Authority to Operate Fee: 3 yrs validity
Application for Authority to 1,500.00 1,500.00 period
Operate:
Blood Collection Unit 3 yrs validity
1,400.00 1,400.00
period
Blood Station 3 yrs validity
1,500.00 1,500.00
period
Blood Collection Unit and 3 yrs validity
1,500.00 1,500.00
Blood Station period
DOH Recognized Certifying
Bodies for MFOWS Quality 1 yr validity period
System Standards
Renewal of LTO/COA –can avail
of discount if submitted the 10% disc. in renewal fee except Drug Testing Lab.
application from October to
November
Penalty for Expired 100% surcharge and gap in the validity of the
Authorization authorization (if less than or equal to 3 months
expired)
Fines and Penalties Fee
Hospital- AO 2007-0022 dtd
6/6/2007
C. Basic, ancillary and other
facilities required for
licensure of hosp-
Third Violation- P50,000
D. Ancillary and other facilities
not required for licensure of
the hosp-
Additional 20% of the
previous fine for
every subsequent violation
Surcharge of 3% of the total
fines if the fine
is not paid within the 10-
working day period
after receipt of official notice.
Medical Facility for Oversease

Workers and Seafarers- AO
2013-0006 dtd. 2/7/2013
First Offense- P50,000.00
If repatriation, the penalty shall be
revocation of
COA
Second Offense- suspension of
COA and/or fine
of P100,000
Third Offense- Revocation of CO
Laboratory for Drinking Water
Analysis- AO 2020-0031 dtd
7/17/2020
C. Non-participation to
External Quality
Assessment Program:
st
nd
rd
4 offense- Revocation
th
D. Unsatisfactory rating to
External Quality
Assessment Program:
1 offense- stern warning provided
st
there is a corrective action taken. If

none, immediately revoked
2 offense- revocation of DOH-
nd
COA
Primary Care Facility- AO 2020-
0047 dtd 9/30/2020
3.Violation to any licensing
standards indicated in the
assessment tool:
warning
Third Offense- P50,000
Fourth Offense- suspension
of 30 days or revocation of
LTO
4.Noncompliance of an ancillary
service regardless of location and
ownership beyond the compliance
period:
warning
Third offense -Additional 20% of
the previous fine
Fourth offense- suspension of
30 days or revocation of LTO
Drug Testing Lab- Board

Regulation No. 2 s., 2003 dtd.
11/4/2020
Covid-19 Testing Laboratory-

JAO (DOH and DTI) 2020-0001
dtd 11/24/2020
C. Non-compliance to the
Mandated Price for Covid-
19 Testing
Fine of not less than P5,000
Fine more than P1,000,000
or both
D. Non-compliance to the
mandated price range for
Covid-19 Testing
First Violation – fine of P20,000
Second Violation- fine of P30,000
Third Violation- Revocation
of LTO
Clinical Laboratory –AO 2021-
0037 dtd 6/11/2021
Non-Institution based Clin. Lab that
are not under the OSSOLS:
st
nd
rd
4 offense- Revocation of DOH

th
LTO
Guidelines on the Annual Cut-
Off Dates for Receipt of
Complete Application-AO 2019-
0004 dtd 4/30/2019
For Expired Authorization-
Penalty: 100% surcharge and Gap
in the Validity of the authorization
(If less than or equal to 3 months
expired)
86. ISSUANCE OF PERMIT FOR REMOTE COLLECTION OF A REGULATED HEALTH
FACILITY
Permit for Remote Collection – is a permit issued by the HFSRB to a DOH-accredited
drug testing laboratory to collect urine specimen at a temporary/remote facility with 20 or more
clients/donor. Permit is valid for two (2) weeks.
Collection site should be located within a 100 km radius from the address of the applicant
laboratory
Permit shall be posted in a conspicuous area within the laboratory and temporary facility
located at a remote site.
Office or Health Facilities and Services Regulatory Bureau - Regulatory Compliance
Division: and Enforcement Division (RCED)
Classificatio Complex
n:
Who may All DOH-Accredited Drug Testing Laboratories
avail:
1. Letter of request to conduct Requesting party
remote collection containing
the following information: (date,
time, venue of collection and
estimated numbers of
donors/clients/subjects)
Additional requirements:
For Clinical Lab. – to include
the ff.:
1.1Letter request, signed by
the Head of Clinical Laboratory
1.2. Name of the facility with
DOH-LTO number
1.3. Address of Facility,
Specimen to be collected
2.Notarized MOA/contract between Company where the drug testing laboratory will
the contracting parties. conduct remote collection
3.List of authorized personnel Template of list of personnel for DTL posted in the
employed at the laboratory designated hfsrb.doh.gov.ph (downloadable)
for remote collection.(for Drug Testing
Laboratory)
4.Operational procedures for remote Requesting party
collection and transport (collection,
transport, handling) in accordance with
DOH MANOPS for drug testing.
Technical or operational
procedures for remote
collection including specimen
handling and transportation.
(for Clinical Laboratory)
5.List of supplies, transport, materials Requesting party
e.g. ice chest
List of laboratory supplies

/equipment to be used during
remote collection including the
transport materials. (for Clinical
Laboratory)
6.One (1) photocopy of official receipt Requesting party
Specific Condition for RCO of DTL: None
Permit Not Required
For vehicular accident
Cases of crime scene, post- None
accident, and critically
ill/disabled patients.
In cases of None
reasonable/suspicious cause
involving less than 20
clients/subject/donor, a PRC-
DTS is NOT required
PROVIDED that the drug
testing laboratory shall submit
to BHFS/CHD documents from
the requesting party justifying
the reason for collection within
48 hours after the procedure.
7.Online application through the Requesting party
IDTOMIS
PERSON
CLIENT FEES TO BE PROCESSIN
AGENCY ACTIONS RESPONSIBL
STEPS PAID G TIME
E
1. Submit hard 2.1 Check and evaluate None 1 day Licensing
copy of the documentary Officer
documents
together with requirements/applicati RCED
the printed on submitted
order of 2.2. If complete, prepare
payment. appropriate Order of
(Online Payment
application is
required prior Return the documents to
to submission applicant for
of hard copy). completion, If
Applicant incomplete.
may apply 7
days prior to
scheduled
date or
earlier.
2. Pay the 2.1. Receive PHP500/applicatio 15 minutes Cashier
amount due Payment n Cashier’s
reflected in Office
the Order of 2.2. Issue Official
Payment to Receipt
the Cashier’s
Office located
at Building
No. 2
(Ground
Floor)
3. Submit copy 3.1 Receive and None 30 minutes Administrative
of OR, logbook/D-Tracking Assistant IV
application System the HFSRB
documentary application/document
requirements ary requirements and
at the Bldg. forwards to assigned
15,G/F staff.
HFSRB
Window 4
4. Await the 4.1.Recommend None 1 hour Division Chief
issuance of processing of (RCP) RCED
the permit
4.2. Prepare permit for None 1 day Administrative
RCP Assistant III
HFSRB
4.3. Approve and sign the None 3 days Director III

permit RCED
4.4. Forward to None 1 hour Administrativ

Records Unit e
Assistant
RCED
4.5 Notify the facility
thru letter/email that
their permit is
available for pick up.
5.Receive the 5.1 Record and

RCP release the approved None 15 minutes Licensing
permit Officer
Records Unit
TOTAL PHP500/applicati 5 days and 3

on hours
87. AUTHENTICATION OF PRE-EMPLOYMENT MEDICAL EXAMINATION
CERTIFICATE (PEME)
This Office evaluate the authenticity of PEME Certificate issued by the Medical Facility for
Overseas Workers and Seafarers.
Compliance and Enforcement Division (RCED)
Type of G2B – Government to Business; and
Transaction: G2G – Government to Government
Who may avail: OFW applicants
A. Pre-employment medical MFOWS who conducted the medical
examination- completely filled-out (1 examination
original copy and 1 photocopy)
(PEME Certificate shall be submitted
by the liaison officer of the clinic)
B. HIV certificate (1 original copy and 1 MFOWS who conducted the medical
photocopy) examination
C. Letter request for authentication from MFOWS who conducted the medical
the accredited MFOWS that conducted examination
the PEME
D. One photo copy of Official Receipt MFOWS liaison officer
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Get a number at the1. Give number to None 5 minutes Guard on
guard on duty/Wait applicant. Duty/PAD
to be called at the HFSRB
lobby (If walk-in
applicant) (Bldg.
15,G/F)
2. Submit PEME 2.1 Check the None 1 hour Licensing
Certificate and completeness and Officer
other documentary authenticity of the RCED
requirements documents
2.2. If complete,
prepare
appropriate Order
of Payment.
If incomplete,
return the
documents to
applicant for
completion
3. Pay the amount due3.1. Receive payment PHP50.00/ 15 minutes Cashier

reflected in the PEME Cashier’s Office
Order of Payment 3.2 Issue official receipt Cert.
to the Cashier’s
Office located at PHP50.00/
Building 2, Ground HIV Cert
Floor
3.3. Receive the None 30 minutes Cashier
payment and Cashier’s Office
enter/logs relevant
information in the
log sheet for
authentication.
4. Await release of 4.1. Stamp at the None 15 minutes Licensing

authenticated back of the Officer
documents documents RCED
“authenticated”.
4.2. Approve and None 2 days Division Chief

sign the “stamped” RCED
PEME Certificate
5. Receive the 5. Release the None 1 hour Licensing

authenticated authenticated Officer
documents PEME Certificate RCED
TOTAL PHP50.00/ 2 days, 3
PEME hours and 5
Cert. minutes
PHP50.00/
HIV Cert
88. ISSUANCE OF CERTIFICATION AS REGISTERED HEALTH FACILITY
This certification shows that the health facility is duly licensed or accredited by the DOH.
Office or Division: Health Facilities and Services Regulatory Bureau – Office of the
Director (Administrative Service – Records Unit)
Type of Transaction: G2C – Government to Citizen;
G2B – Government to Business; and
Who may avail: All
A. Duly accomplished Request Form HFSRB receiving/releasing Window
B. Copy of issued medical certificate Requesting party/authorized representative
indicating the name of requesting client
using the letterhead of the health facility
is accepted (when the certification is
submitted to other
government agencies). (if applicable)
C. Issued Order of Payment HFSRB
D. Duly signed authorization letter Requesting party/authorized
from the requesting client representative
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Get a number at the 1. Give number to None 5 minutes Guard on
guard on duty/Wait to the requesting Duty/PAD
be called at the lobby party HFSRB
(If walk-in applicant)
(Bldg. 15, G/F)
Applicant may send
request letter
through e- mail at
hfsrb@doh.gov.ph
2. Submit duly 2.1 Check the None 1 hour Administrative
accomplished Request documentary Assistant
Form and documentary requirements and
requirements request form
submitted.
2.2. If complete,
prepare
appropriate Order
of Payment.
If incomplete,
return the
documents to
applicant for
completion
3. Pay the amount due 3.1. Receive payment PHP50.00/ 15 minutes Cashier
reflected in the Order request Cashier’s Office
of Payment to the 3.2 Issue official
Cashier’s Office receipt
located at Building 2,
Ground Floor
4. Submit copy of OR, 4. Receive and None 2 hours Administrative
accomplished request logbook the Assistant
form and documentary accomplished
requirements Request Form
and
prepare
certification.
5. Await 5. Approve None 1 day Licensing
release of and sign the Officer
certification. Certification
6.Receive 6.Record None 1 day Licensing
the release the Officer
Certification Certification
TOTAL PHP50.00/ 2 days,
request 4 hours and
20 minutes
89. ISSUANCE OF ENDORSEMENT LETTER TO SECURITIES AND EXCHANGE
COMMISSION (SEC)
Favorable DOH endorsement letter based on SEC requirement.
Office or Health Facilities and Services Regulatory Bureau – Regulatory
Division: Compliance and Enforcement Division (RCED)
Who may avail: All
A. Letter of intent from the corporate Requesting party
President/Chairman of the Board
address to the HFSRB Director
signed by one of the board member
B. Signed and Notarized Articles of Requesting party
Incorporation
and By-Laws
C. Authorization Letter signed by Board Member of the requesting company

one of the board member (if
applicant is a representative)
FEES
TO PROCESSIN PERSON
PAID
1. Get a number at 1. Give number to the None 5 minutes Guard on Duty/PAD
the guard on requesting party HFSRB
duty/Wait to be
called at the
lobby
2. Submit 2.1 Check the None 15 minutes Administrative
documentary documentary Assistant VI
requirements for requirements and RCED
endorsement to request form
SEC submitted.
If
incomplete/incorrect
, return the
documents to
applicant for
completion
2.2. If complete, receive
and record in the
logbook and forward
to assigned None 1 day Administrative
staff/process Assistant VI
owner. RCED
3. Await release 3.1. Receive the Non 1 hour Administrative

of document, record e Assistant VI
Endorsement in the log book. RCED
Letter
3.2. Forward
documents to the
Division Chief
review.
3.3. Prepare letter

of endorsement
If disapproved,
notify applicant
through
letter/email
3.4.Approve/sign Non 1 day Division Chief RCED
the letter of e
endorsement to
SEC
3.5. Forward to Non 1 hour Administrative
Records Section e Assistant VI
RCED
4. Receive 4. Record and Non 15 Minutes Licensing
the release the e Officer RCE
endorsemen endorsement D
t letter to letter
SEC
TOTAL None 2 days,
2 hours and
35 minutes
90. ISSUANCE OF CERTIFICATE OF RECOGNITION FOR LABORATORY DIALYSIS
WATER ANALYSIS
Certificate of Recognition – refers to a document that the health facility is duly recognized
by the DOH as a laboratory for Chemical Analysis for Dialysis Water.
Validity – 3 years
Office or Health Facilities and Services Regulatory Bureau – Regulatory
Division: Compliance and Enforcement Division (RCED)
Who may avail: All
REQUIREMENTS
A. Application Form 1 (initial) HFSRB window 4
B. Copy of valid Certificate of Requesting party/authorized
Accreditation for Laboratory representative
Drinking Water Analysis for
Physical
and Chemical
C. Print out of test results of Requesting party
chemicals for dialysis water for
method validations
D. Annex A and Annex B of HFSRB
Assessment tool
E. Issued Order of Payment HFSRB
F. One (1) photocopy of Official Requesting party
Receipt
AGENCY PROCESSI PERSON
CLIENT STEPS FEES TO BE PAID
ACTIONS NG TIME RESPONSIBLE
1. Get a number1. Give number to None 5 minutes Guard on
at the the requesting Duty/PAD
guard on party HFSRB
duty/Wait to
be called at
the lobby
(If walk-in
client) (Bldg.
15, G/F)
2. Submit duly 2.1 Check the None 1 hour Licensing Officer
accomplished documentary RCED
Application Form requirements
and documentary and request
requirements form submitted.
If
incomplete/inco
rrect, return the
documents to
applicant for
completion
2.2. If complete,
prepare
appropriate
Order of
Payment
3. Pay the amount3.1. Receive PHP5,000.00/applic 15 minutes Cashier
due reflected in payment ation Cashier’s Office
the Order of
Payment to the 3.2 Issue official
Cashier’s Office receipt
located at
Building 2,
Ground Floor
4. Submit copy of 4. Receive and None 2 hours Licensing Officer
OR, logbook the RCED
accomplished accomplished
request form and Request Form
documentary and print out of
requirements method
validation
5. Await release of 5. Forward None 1 day Licensing Officer
certification. copy of RCED
application
and the print
out of results
of chemicals Paused-
for dialysis clock
water for
method
validation to
National
Reference
Laboratory
(NRL), East
Ave ,Quezon
City for
evaluation.
6. If method 6.1If method Chemist
validation is validation is
not acceptable
acceptable, NRL will
applicant endorse to
submits HSFSRB the
required application for
documents to issuance of
NRL Certificate of
Recognition
(COR)
6.2If not
acceptable,
submit
compliance as
required by the
NRL
6.3 Prepare None 1 hour Division Chief
certificate of RCED
Recognition
6.4. None 3 days Director IV

Approve Office of the
and sign Director IV
COR
6.5. None 1 hour Computer
Forward to Operator III
Records RCED
Section
7. 7. Record None 1 day Licensin
Rec release the g
eive COR letter Officer
the RCED
Certi
ficat
e of
Recognition
TOTAL PHP5,000.00/applic 5 days, 5
ation hours and
20
minutes
(30 days
paused
clock)
91. FILING OF COMPLAINT
To act on complaints received.
Complaints against Level 2 hospitals located in the following regions: CALABARZON,
Central Visayas, Davao, MIMAROPA, Zamboanga Peninsula, Western Visayas and Northern
Mindanao shall be filed in their respective regions, Center for Health Development-Regulation
Licensing and Enforcement Division.
Complaints against Level 3 Hospitals in regions Central Luzon and Cagayan Valley
shall be filed in their respective regions, Center for Health Development-Regulation Licensing
Delegation of Authority to Handle Specific Complaints to the Regional Office – Regulation,
Licensing and Enforcement Division (RLED):
The following are delegated to the RLED of the DOH Regional Offices, regardless of the
level of hospital:
1.Non-release of death certificates
2.Non-release of cadaver
3.Non-release of treatment records
4.Poor hospital services
5.Overcharging of Fees
6. Hospital deposit
7.Drug-test related complaints
Office or Division: Health Facilities and Services Regulatory Bureau – Complaint and
Action Unit (CAU)
Who may avail: All
1. Accomplished complaint form (1 original HFSRB website hfsrb.doh.gov.ph
Copy) containing the following: (downloadable)
Complainant
 Full name and Address of
Complainant
 Full name and address of the
facility complained of
 A narration of the acts as
allegedly committed by the
health facility
2. Proof / evidences if applicable (e.g. Complainant
proof of receipt – for OFW and
Blood Service)
3.Repatriated OFW the following Complainant

should be submitted: 3.1Passport (exit
visa); 3.2Boarding Pass;
2.Medical certificate (with English
translation) detailing the cause of
repatriation;
3.Pertinent documents the repatriated
worker may have in his/her possession
FEES
BE TIME RESPONSIBLE
PAID
1.Submit duly 1. Evaluate the
accomplished completeness of the
complaint form to requirements
Bldg. 15, G/F HFSRB 2. If complete forward Administrative
Window 4 to Complaint and None 1 day Assistant III
Action Unit for Admin Unit
Client may also email appropriate action
the complaint
through
hfsrb@doh.gov.ph
2. Receive copy of 2.1 Provide the None 10 minutes Administrative
the Complaint complainant a Assistant III
receiving copy. Admin Unit

minutes
92. ISSUANCE OF CERTIFICATE OF REGISTRATION FOR MASSAGE THERAPIST
Accreditation of Drug Rehabilitation Practitioner is a formal authorization issued by the
DOH to an individual meeting the accreditation requirements as prescribed under Dangerous
Drugs Board (DDB) Regulation No. 1, Series of 2019, “Implementing Rules and Regulations
Governing the Accreditation of Drug Rehabilitation Practitioners”
The accreditation of physician is categorized into two:
 Provisional Accreditation – refers to the temporary authorization issued by the
Center for Health Development (CHD) through the Regulation, Licensing and
Enforcement Division (RLED) to a physician for the conduct of DDE. The
Certificate is valid for a period of two (2) years. It is non-renewable and the
physician must obtain a Certificate of Full Accreditation before it expires for
him/her to be able to continue conducting DDE. He/she can only apply for
provisional accreditation once.
 Full Accreditation –refers to the authorization issued by the Health Facilities and
Services Regulatory Bureau (HFSRB)/CHD to a physician who will conduct DDE
and management of PWUDs.
The Certificate of Accreditation for both Physicians and Non-physicians is valid for a
period of five (5) years.
Type of Office Application
Application Period
FullAccreditation for Initial HFSRB January 1 –
Physician November 15
Renewal Respective CHD where the permanent October 1 –
official station* of December 15
the practitioner is.
Provisional Respective CHD where the January 1 –
Accreditation for permanent official station of the November 15
Physician practitioner is.
Accreditation for Initial HFSRB January 1 –
Non-physicians November 15
Renewal Respective CHD where the permanent October 1 –
official station of the practitioner is. December 15
Where to file:
The training of drug rehabilitation practitioners may be provided by the Dangerous Drug Abuse
Prevention and Treatment Program (DDAPTP) of the DOH, CHD or DOH-recognized training
provider.

Compliance and Enforcement Division (RCED)
Who may avail: All trained Drug Rehabilitation Practitioners
A. PHYSICIAN
1. Duly accomplished application form HFSRB website: hfsrb.doh.gov.ph
2.Certified True Copy (CTC) of valid Professional Regulation Commission
Professional Regulation Commission
(PRC) Identification Card (ID)
The following
additional requirements during Initial
Application:
3.Certificate of Training on the standard Training Provider
training course on the Screening and
Assessment* of Drug Dependents (for
Provisional Accreditation)
*Synonymous with Assessment and
Management of Drug Dependents for
Physicians
4.Certificate of Training on the standard Training Provider
training course on Treatment/
Management of Drug Dependents
issued by DDAPTP/CHD/DOH-
recognized training provider (for Full
Accreditation)
5.For Psychiatrist and Addiction DDAPTP
Medicine Specialist: Certificate of
Participation on the orientation seminar
on laws, procedures and programs
related to drug dependency prevention,
assessment and management facilitated
by DDAPTP
6.For Psychiatrist, photocopy of the For Psychiatrist, Philippine Psychiatric Association;
Board Certificate; for Board Eligible, For Board Eligible, hospital where residency
Certificate of Completion of the training was completed.
Residency Training
7.For Addiction Medicine Specialist, Philippine College of Addiction Medicine
photocopy of Board Certification
8.Certificate of employment (if Requesting party
applicable)
Additional requirement during
Renewal of Application:
Certificate(s) of continuing Training Provider
education/training related to treatment or
management of drug dependents
provided by DDAPTP/CHD/DOH-
recognized training provider (for Full
Accreditation)
B. OTHER DRUG REHABILITATION PRACTITIONER (Non-physician)
1. Duly accomplished application form HFSRB website: hfsrb.doh.gov.ph
2.Certified True Copy (CTC) of valid Professional Regulation Commission
Professional Regulation Commission
(PRC) Identification Card (ID), if
applicable
The following
additional requirements during Initial
Application:
3.Certificate of the Basic Training Course Training Provider
on Rehabilitation Management of Drug
Dependents*
*Synonymous to Basic Training Course
on the Assessment and Management of
Drug
4.Certificate of Employment or its Training Provider
equivalent that the practitioner is actively
involved in the program/clinical
management of drug dependents for at
least one (1) year
Additional requirement during
Renewal of Application:
Certificate(s) of continuing Training Provider
education/training related to treatment or
management of drug dependents
provided by DDAPTP/CHD/DOH-
recognized training provider
AGENCY FEES TO PROCESSIN PERSON

CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Get a number at1. Give number to None 5 minutes Guard on Duty/PAD
the the requesting HFSRB
guard on duty. party
Wait to
be called at the
lobby
(Bldg. 15, G/F)
2. Submit duly 2.1. Check the None 15 minutes Administrative
accomplished correctness and Assistant
Application Form completeness of RCED
and documentary the application
requirements and documentary
requirements
If
incomplete/incorre
ct, return the
documents to
applicant for
completion
2.2. If complete,
prepare
appropriate Order
of Payment
3. Pay the amount 3.1. Receive payment Php 2,000 15 minutes Cashier
due reflected in the for the Cashier’s Office
Order of Payment3.2 Issue official Physician;
at the Cashier’s receipt
Office located at Php 1,000
Building 2, Ground for Other
Floor Drug
Rehab.
Practitioner
4. Submit copy of OR, 4.1. Receive None 15 minutes Administrative
together with the documents Assistant
application and 2.Stamp date RCED
other documentary and time of
requirements at the receipt.
receiving section. 3.Return
duplicate copy of
the application, if
provided by the
applicant, with
stamped date
and
time of receipt.
4.4 Log the None 1 hour Administrative
received Assistant
documents in RCED
the D-Tracking
System and
forward
them to the
assigned staff.
4.5. Review/ None 1 day Licensing Officer
Evaluate the RCED
submitted
documents to
determine
compliance with
the
requirements.
5. Await the issuance If compliant: None 1 day Division Chief RCED
of COA 5.Recommend
the issuance of
COA
If non-
compliant, If non-
submit compliant:
documents for 5.1. Inform the
completion applicant of the
within 30 days deficiency
from receipt of through letter or
findings and e-mail.
recommendatio 5.1.1 Receive
ns. Failure to and evaluate the
submit within submitted
the specified compliance
timeline shall be 5.1.2.Inform the
a ground for denial of
denial of application applicant
through letter or
e-mail if
requesting party
fail to comply
within the
specified
timeline
5.2. Prepare None 1 hour Division Chief RCED
COA
5.3. Approve None 3 days Director
and signs COA Office of the Director
Administrative
5.4. Log and Assistant
release COA to Office of the Director
Records Unit.
6. Receive the 6. Release the None 10 minutes Licensing
approved COA Officer RC
COA. ED
Php 2,000 6 days and
for the 3 hours
Physician;
TOTAL
Php 1,000
for Other
Drug
Rehab.
Practition
er
Public Health Services Team
Public Health Services Team –
93. HANDLING OF GENERAL CORRESPONDENCE ADRESSED TO PHST-OFFICE OF
THE UNDERSECRETARY
This pertains to the handling of documents (letters, legal documents, correspondence)

from government agencies, and external stakeholders for acknowledgement of the office
PHST-related Data/Documents:
Hard Copy Invitation, Letters of communication regarding disease prevention and control,
epidemiology, and health promotion
Office or Division: PHST - Office of the Undersecretary
G2B - Government to Businesses
Who may avail: All Government Agencies and Private
Institutions
1. One (1) original copy of Client
document addressed to the
PHST-Usec
2.One (1) Valid original Identification From the Office where the requestor is
Card (to be presented to the Bldg. affiliated, connected, employed or any
Guard) Government Issued Identification Card to
identify and validate the sender.
FEES
CLIENT AGENCY PROCESSING PERSON
TO BE
STEPS ACTIONS TIME RESPONSIBLE
PAID
1. Fill up Guest 1.1. Request for the None 5 Minutes Building Security
Log Book and Identification Card of Guard on Duty
show the Bearer and (Bldg 14)
Identification Record bearer’s
Card to Guard on basic information
Duty
2. Submit 2.1 Check Document None 5 Minutes Administrative Aide

document VI
addressed to the 2.2 Receive (PHST Admin Unit,
PHST- document and Bldg 14)
Undersecretary provide client with
acknowledgement
receipt or receiving
copy.
If Client requests for

Certificate of
Appearance (CA); if
not proceed to
Number 2.3
2.2.1 Record Client’s

basic Information at 5 Mins
the CA Logbook
Administrative Aide
2.2.2 Fill-up CA Form VI
(PHST Admin Unit,
2.2.3 Issue Bldg 14)
Accomplished CA
None
Form
2.2.4 Ask for Client to

sign at CA Logbook
2.3 Create DTRAK for

the submitted
Document
2.4 Endorse to
Executive Assistant
5 Mins
2.5 Check the
document and Administrative Aide
identify if the VI
document is a PHST- (PHST Admin Unit,
Usec concern or not. 5 Mins Bldg 14)
If the document is a
PHST-Usec Concern. Administrative Aide
5 Mins VI
2.6 Review, provide (PHST Admin Unit,
action, Bldg 14)
recommendation or
comments for the Senior Health
PHST-Usec Program Officer
approval. (Technical Unit,
Bldg 14)
2.7 Endorse
document and
actions taken to
Admin Unit 2 days
2.8 Provide the client

with the resolution Senior Health
made by the PHST-U Program Officer
in relation to the (Technical Unit,
client's concern. Bldg 14)
5 Mins
If document is NOT a
PHST-Usec Concern
Endorse document to
Admin Unit for 5 Mins Senior Health
Routing Program Officer
(Technical Unit,
2.9 Endorse/ Route Bldg 14)
Document to
Concerned Offices
Administrative Aide
2.10 Inform client that VI
Document has been (PHST Admin Unit,
endorsed to Bldg 14)
concerned office and
provide contact
5 Mins
number for follow up.
5 Mins
Senior Health
5 Mins Program Officer
(Technical Unit,
Bldg 14)
Administrative Aide
VI
(PHST Admin Unit,
Bldg 14)
Administrative Aide
VI
(PHST Admin Unit,
Bldg 14)
Building Security
PHST Guard, Senior
Health Program
Concern) (2
Officer
days, 30 Mins) , Admin Aide VI
TOTAL: NONE
Non- PHST
Concern (40 (PHST Admin
Mins) Unit, Technical
Unit)
94. HANDLING OF CORRESPONDENCE ADRESSED TO PHST-OFFICE OF THE
UNDERSECRETARY VIA EMAIL
This pertains to the handling of documents lodged via the PHST official email (letters,
legal documents, correspondence) from government agencies, and external stakeholders for
acknowledgement of the office
PHST-related Data/Documents:
Electronic Copy Invitation, Letters of communication
Office or Division: PHST - Office of the Undersecretary
G2B - Government to Businesses
Who may avail: All
1. Electronic Mail sent to the official PHST- Sending Client, Originating Government
Usec email address, may be attached with Agency, Institution or Private Entity
document addressed or intended for the
PHST-Usec
FEES
BE TIME RESPONSIBLE
PAID
1. Sends e-mail 1.1. Read and Check None 5 Minutes Senior Health
with the attached Documents for Program Officer
letter/document attachments, and also (Technical Unit,
addressed to the check if the content of Bldg 14)
Office of the the email is a PHST-
PHST- Usec concern.
Undersecretary
If email is a PHST-Usec
Concern and has
complete attachments
proceed to No. 1. 4
If email content is a
PHST-Usec Concern
and does not have
attachments
1.2 Acknowledge the

receipt of the Email
using PHST-Usec using
reply template, request
for the needed
attachments, attach 5 Mins upon
receipt of
Email Customer requested Senior Health
Satisfaction Survey Attachments Program Officer
(Technical Unit,
If email content is non- Bldg 14)
PHST Usec Concern
1.3 Acknowledge the

receipt of the email 5 Mins
using PHST-Usec using Senior Health
reply Template, inform Program Officer
client that email will be (Technical Unit,
forwarded to concerned Bldg 14)
office, attach Email
Customer Satisfaction
Survey
1.4 Acknowledge the

receipt of the email and
attach Email Customer
Satisfaction Survey Senior Health
Program Officer
1.5 Print email thread (Technical Unit,
and create DTRAK 3 Minutes Bldg 14)
1.7 Endorse to
Executive Assistant Senior Health
Program Officer
1.8 Review, provide 2 days (Technical Unit,
action, recommendation Bldg 14)
or comments for the
PHST-Usec approval.
1.9 Provide the client Administrative

with the resolution 5 Hours Aide VI
made by the PHST-U in (PHST Admin
relation to the client's Unit, Bldg 14)
concern.
TOTAL: None 2 days 5 Hours Admin Aide VI,
and 7 Mins Senior Health
Program Officer
(PHST Admin
Unit, Technical
Unit)
Public Health Services Team –
95. HANDLING OF REQUESTS FOR DATA AND INFORMATION, INTERVIEW, MESSAGE
RECORDING, AND EVENT PARTICIPATION (WALK-IN AND ONLINE)
The Public Health Services Team - Office of the Assistant Secretary (PHST-A) provides
and/or facilitates the provision of information on the programs, plans, and activities of its
bureaus and offices through granting of requests for data and information, interviews, message
recordings, and participation in events.
Office or Division: Public Health Services Team - Office of Assistant
Secretary of Health
Who may avail: All
1. Letter request complete with attachments and Client
containing all relevant information, including
contact details of the requesting party. For
interviews and events, the letter must indicate
date and time, venue and modality
(virtual/face-to-face), and topic to be
discussed/recorded
2. Receiving copy of the letter (for walk-in)
FEE
PERSON
S TO PROCESSIN
CLIENT STEPS AGENCY ACTIONS RESPONSIB
BE G TIME
LE
PAID
(WALK-IN)
1. Submit hard copy 1. Receive letter and None 3 minutes Administrativ

of letter containing attachments and sign e Assistant–
complete details of the second copy PHST-A
the request and indicating name of
with relevant action officer and
attachments date and time of
receipt
3 minute
2.Receive signed 2.Give client appropriate Administrativ
second copy and fill instructions on e Assistant–
out Client Satisfaction how/where to follow up PHST-A
Survey
3.Create tracking 5 minutes

document (DTRAK) and
record into the PHST-A Administrativ
online documents e Assistant–
monitoring sheet PHST-A
4.Assess the request and
endorse to the
appropriate PHST-A staff
(appointment secretary 3 minutes
or executive assistant)
For interviews, message Administrativ

recordings, and event e Assistant–
participation PHST-A
(Appointment Secretary)
5.Evaluate completeness
of the information
provided and request
additional
information/documents
when necessary through
provided contact details
6.Provide reply on 5 minutes

request status (accepted,
denied, or referred)
within three (3) working
days. Appointment
Secretary–
7.If to be PHST-A
referred/delegated, route
letter and attachments to
the concerned office
within three (3) working
days and give client
instructions on 2.5 days
Appointment
3.Receive update on how/where to follow up Secretary–
request status upon referring/delegating PHST-A
request
For data requests

(Executive Assistant):
-
8.Evaluate request and
Appointment
endorse to the
Secretary–
appropriate PHST
PHST-A
bureau within three (3) 2.5 days
Executive
working days.
Assistant–
PHST-A
Total 2 days 4
hours and
14
minutes
(ONLINE)
None 5 minutes Appointment

1. Send electronic 1. Evaluate Secretary–
copy of letter completeness of the PHST-A
containing information provided
complete details of and request
the request and additional
with relevant information/document
attachments to s when necessary
phsta@doh.gov.ph
2 minutes
2.Acknowledge receipt of Appointment
the email. Secretary–
2.Upon receipt of the PHST-A
reply, fill out the
2.5 days
Customer Satisfaction 3.Provide reply on
Survey request status (accepted, Appointment
denied, or referred) Secretary–
within three (3) working PHST-A
days.
If request is to be
referred/delegated to
another office:
4.Acknowledge receipt of
email and advise client
that the request will be Appointment
referred to the Secretary–
appropriate office PHST-A
5.Refer request to the

concerned office through
email with the client
looped in within three (3)
Appointment
working days
Secretary–
PHST-A
6.Print the email and its
attachments and route
the hard copy of the
request to the concerned
Appointment
office
Secretary–
PHST-A
7.Give client appropriate
instructions on
how/where to follow up
especially when request
has been Appointment
referred/delegated to Secretary–
another office PHST-A
TOTAL 2 days, 4
hours, and
7 minutes
Disease Prevention Control
Bureau
96. REQUEST FOR DATA AND INFORMATION RELATED TO PUBLIC HEALTH
PROGRAM
Service Description: Provides public health data and information, which includes Public
Health Program Policies/Manual of Operation/Strategic Plans, Health Program Monitoring
Report and Technical Reports.
Office or Division: Disease Prevention and Control Bureau
Who may avail: All
1. Letter/email request/s with complete DPCB -Bldg. 14 G/F, San Lazaro
name, address and contact details of Compound, Rizal Avenue, Sta. Cruz,
the requesting party/ies (1 original Manila
copy)  For email request/s send thru
dpcb@doh.gov.ph
 For walk-in clients receive by
DPCB Receiving Unit
FEES
CLIENT STEPS
PAID
1. Submit letter 1. Receive None 5 minutes Administrative
request/s to DPCB letter and check Assistant III
Receiving Unit the request Office of the
Director
 For walk-in client,

letter of request/s
is/are received by
DPCB Receiving
Unit
 For email
request/s, send to
dpcb@doh.gov.ph
If it is not within
the jurisdiction
Receive information of DPCB, inform
and comply with the the client
instructions
If it is within the
jurisdiction of
DPCB,
Receive information forward to the
and transaction slip Executive
with the indicated Assistant for
schedule of release of review
request and evaluation
and issue
transaction slip
for the schedule
of the result of
the request
None 2. Review and None 10 minutes Executive

evaluate the Assistant
request Office of the
Director/OIC
DPCB
3. Forward to None 15 minutes Administrative

the Assistant
None concerned staff Office of the
for action Director,
DPCB
None 4. Prepare the None 1 day Technical
response to the Staff (Medical
request and Officer,
forward to the Supervising
Office of the Health Program
Director IV for Officer, Senior
approval and Health Program
signature Officer ) of
DPCB
Division Offices
None 5. Approve and None 1 day Director IV
sign the DPCB
response.
None 6. Forward the None 10 minutes Administrative
signed Assistant
response to
DPCB Office of the
Administrative Director-
Unit for DPCB
releasing.
2. Receive the signed 7. Release/send None 10 minutes DPCB
response the signed Releasing/
response. Administrative
Unit
2 days and 50
TOTAL None
minutes
Transaction Slip:
https://docs.google.com/document/d/10OXASUE497Lp5yhvMwjpTkflBHdqKovE/edit?usp=
sharing&ouid=117072727633622121218&rtpof=true&sd=true
Epidemiology Bureau
97. PROVISION ON THE RELEASE OF CONFIRMATORY RESULT REQUESTS AMONG
PEOPLE LIVING WITH HIV (PLHIV) WALK-IN CLIENTS
Epidemiology Bureau – National HIV/AIDS & STI Surveillance and Strategic Information
(NHSSS) Unit provides assistance to clients on providing them with a confirmatory request
result.
Office or Division: Epidemiology Bureau – National HIV/AIDS & STI
Surveillance and Strategic Information (NHSSS) Unit
Who may avail: Internal Customers - PLHIV clients
External Customers- Community-based
Organizations (CBOs)
One (1) Government or Company ID of Requesting Party
client
One (1) Signed copy of authorization
letter
One (1) Government or Company ID of
authorized person
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Request for 1.1 Assess the None 35 minutes Health Program
Confirmatory Result requirements given Officer II &
with complete by the client. If the Surveillance
requirements at requirements are Officer from
Room 209, NHSSS complete, process NHSSS Unit of
Unit, Second Floor of the request and EB
Building 19 retrieve
confirmatory results
from records/
database, then
proceed to Agency
Action No. 1.3.
If the client’s
confirmatory result
is not retrieved in
the records, contact
the NRL-SACCL for
another copy of the
result. If the result is
unavailable, inform
the client that the
result is still for
request to NRL-
SACCL and will be
contacted once
available for pick-
up.
1.2 Double- check None 15 minutes Health Program

records to ensure Officer II &
the correctness of Surveillance
data and details. Officer from
Print and record in a NHSSS Unit of
log book of released EB
confirmatory results.
Give the
confirmatory result
to the client.
2. Check the details 2. Update and tag None 10 minutes Health Program
in the released result. the request as Officer II &
If the details in the “released”. Surveillance
result are confirmed, Officer from
sign in the log book NHSSS Unit of
to confirm the receipt EB
of the result.
TOTAL None 1 HOUR AND
10 MINUTES
98. PROVISION OF TECHNICAL ASSISTANCE FOR USER ACCOUNT ACTIVATION
REQUESTS FOR INFORMATION SYSTEMS (CDRS, ONLINE PIDSR-IS, AEFI-IS,
TKC, SEIR)
DESCRIPTION: Surveillance Information Systems Development Division (SISDD) being

the developer of applications and provider of technical assistance and support to system users
outlines the major technical assistance services being carried out by the division.
Office or Division: Epidemiology Bureau – Surveillance
Information Systems Development
Division (SISDD)
Who may avail: Internal Customers - CHDs, DOH hospitals
and TRCs
External Customers- government and
private hospitals, LGUs
(MESU/CESU/PESU)
1. Official Email Request for activation Requesting Party
2.One (1) original or scanned (PDF Format) copy of From training for the relevant
Certificate of Training/Certificate of Attendance for infosystem
the relevant infosystem
3.One (1) original or scanned (PDF Format) copy NDCA Repository for the Surveillance
Non-Disclosure and Confidentiality Agreement Systems:
(NDCA) https://tinyurl.com/NDCAInfoSys
PERSON
FEES RESPONSIB
AGENCY PROCESSI
CLIENT STEPS TO BE LE
ACTIONS NG TIME
PAID
1. Administer self-registration on 1. Non 4 hours Health

the surveillance website and Acknowledg e Program
attach documentary e the Officer II -
requirements. registration SISDD-
CDRS and record SISMSS
(https://cdrs.azurewebsites.net/) the
TKC transaction
(https://www.kontracovid.ph/auth/regi by
ster) assigning a
EDCS IS ticket
(https://pidsr.doh.gov.ph/edcs/registe number.
r.php)
AEFI IS
(https://aefi.doh.gov.ph/signup)
SEIR
(https://seir.doh.gov.ph/signup)
2.Send an Official Email for 2.1 Activate Non 4 hours Health
Account Activation. the account e Program
if Officer II -
requirement SISDD-
CDRS (cdrs.support@doh.gov.ph) s are met; if SISMSS
TKC (ebsisdd@doh.gov.ph) incomplete,
EDCS IS (ebphsdtech@doh.gov.ph refer the
AEFI IS (itshaefi@doh.gov.ph) client back
SEIR (seir@doh.gov.ph) to Step 1.
2.2 Notify
the client
via email
that the
request has
been
delivered.
3.Client confirms activation of 3. Close the Non 1 day Health

account. Client has 24 hours to ticket once e Program
click on the activation link sent the client Officer II -
on email. confirms. SISDD-
If there are SISMSS
no
confirmation
s, follow-up
clients once
for three (3)
days until
confirmed.
The ticket
will be
considered
closed after
the follow-
ups
whenever
the client
failed to
confirm the
delivery of
their
request.
TOTAL None 2 days
99. PROVISION OF TECHNICAL ASSISTANCE FOR USER ACCOUNT DEACTIVATION
REQUESTS FOR INFORMATION SYSTEMS (CDRS, ONLINE PIDSR-IS, AEFI-IS,
TKC, SEIR)
Surveillance Information Systems Development Division (SISDD) being the developer of

applications and provider of technical assistance and support to system users outlines the major
technical assistance services being carried out by the division.
Office or Division: Epidemiology Bureau – Surveillance Information
Systems Development Division (SISDD)
Who may avail: Internal Customers - CHDs, DOH hospitals and
TRCs
External Customers- government and private
hospitals, LGUs (MESU/CESU/PESU)
1. Official Email Request for deactivation Requesting Party
2. One (1) Official active InfoSys account
3. One (1) Letter of justification
PERSON
FEES RESPONSIBL
AGENCY PROCESSIN
CLIENT STEPS TO BE E
ACTIONS G TIME
PAID
1. Send an Official 1.1 Acknowledge Non 1 day Health

Email for Account the email request e Program
Deactivation with for deactivation Officer II -
attached transaction by SISDD-
requirements. assigning a ticket SISMSS
number.
1.2 Check the
CDRS completeness of
(cdrs.support@doh.gov.ph request for
) deactivation and
TKC attached
(ebsisdd@doh.gov.ph) justification for
EDCS IS deactivation. In
(ebphsdtech@doh.gov.ph the event that the
AEFI IS request or
(itshaefi@doh.gov.ph) justification is
SEIR (seir@doh.gov.ph) lacking, refer the
requesting party
back to step 1.
1.3 Proceed with
the account
deactivation if the
narrative/reason i
s verified.
1.4 Notify the
client via email
that the request
has been
delivered.
2.Client confirms 2. Close the ticket Non 1 day Health
deactivation of account once the client e Program
by checking if account confirms. If there Officer II -
is no longer accessible. are no SISDD-
Client responds to the confirmations, SISMSS
email that deactivation SISDD to follow-
was successful. up clients once for
three (3) days until
confirmed; the
ticket will be
considered closed
after the follow-
ups whenever the
client failed to
confirm the
delivery of their
request.
TOTAL None 2 days
100. PROVISION OF TECHNICAL ASSISTANCE FOR USER ACCOUNT RECOVERY
(PASSWORD RESET) FOR INFORMATION SYSTEMS (CDRS, ONLINE PIDSR-IS,
AEFI-IS, TKC, SEIR)

Information Systems Development Division
(SISDD)
and TRCs
1. Official Email Request for password Requesting Party
reset
PERSON
FEES RESPONSIBL
AGENCY PROCESSIN
CLIENT STEPS TO BE E
ACTIONS G TIME
PAID
1. Client administers self- 1.1 Non 1 day Health

password reset on the Acknowledge e Program
surveillance system. the password Officer II -
reset request SISDD-
and record SISMSS
CDRS the
(https://cdrs.azurewebsites.net/) transaction
by assigning
a ticket
TKC
number.
(https://www.kontracovid.ph)
1.2 Check if
the client has
EDCS IS an existing
(https://pidsr.doh.gov.ph/edcs.ph account.
p) 1.3 Proceeds
to reset the
password.
AEFI IS (https://aefi.doh.gov.ph) Send
generated
default
SEIR (https://seir.doh.gov.ph) password to
the client’s
registered
email
address.
1.4 Notify the
client via
email that
the request
has been
delivered.
2.Client confirms password 2. Close the Non 1 day Health
reset. Client logs into the ticket once e Program
surveillance system with the the client Officer II -
default password and confirms. If SISDD-
proceeds to change the there are no SISMSS
password to their preference. confirmations
, SISDD to
follow-up
CDRS clients once
(https://cdrs.azurewebsites.net/) for three (3)
days until
confirmed;
TKC
the ticket will
(https://www.kontracovid.ph)
be
considered
EDCS IS Closed after
(https://pidsr.doh.gov.ph/edcs.ph the follow-
p) ups
whenever
client failed
AEFI IS (https://aefi.doh.gov.ph) to confirm
the delivery
of their
SEIR (https://seir.doh.gov.ph) request.
TOTAL None 2 days
101. PROVISION OF TECHNICAL ASSISTANCE FOR USER LEVEL
CHANGE/ACCOUNT ROLE UPDATE FOR INFORMATION SYSTEMS (CDRS, ONLINE
PIDSR-IS, AEFI-IS, TKC, SEIR)

Information Systems Development Division
(SISDD)
and TRCs
1. Official Email Request for user level Requesting Party
change/role update
2. One (1) Official active InfoSys account
3. One (1) Letter of justification
PERSON
FEES RESPONSIB
AGENCY PROCESSIN
CLIENT STEPS TO BE LE
ACTIONS G TIME
PAID
1. Send an Official Email for 1.1 Acknowledge Non 1 day Health

User Level the email request e Program
Change/Account Role for user level Officer II -
Update and attach change/role SISDD-
documentary update SISMSS
requirements. transaction by
assigning a ticket
number.
CDRS 1.2 Check
(cdrs.support@doh.gov.ph) completeness of
TKC (ebsisdd@doh.gov.ph) request for user
EDCS IS level change/role
(ebphsdtech@doh.gov.ph update and
AEFI IS (itshaefi@doh.gov.ph) attached
SEIR (seir@doh.gov.ph) justification for
user level
change/role
update. In the
event that the
request or
justification is
lacking, refer the
requesting party
back to step 1.
1.3 Proceed to
update the user
level change/role
if the
narrative/reason
is verified.
1.4 Notify the
client via email
that the request
has been
delivered.
2.Client confirms update of 2. Close the Non 1 day Health
user level/role of the ticket once the e Program
account. Client logs into the client confirms. If Officer II -
surveillance system to there are no SISDD-
check if change reflects. confirmations, SISMSS
CDRS SISDD to follow-
(https://cdrs.azurewebsites.net up clients once
/) for three (3) days
until confirmed;
the ticket will be
TKC considered
(https://www.kontracovid.ph) Closed after the
follow-ups
EDCS IS whenever client
(https://pidsr.doh.gov.ph/edcs. failed to confirm
php) the delivery of
their request.
AEFI IS
(https://aefi.doh.gov.ph)
SEIR (https://seir.doh.gov.ph)
TOTAL None 2 days
102. REQUESTS FOR SURVEILLANCE SYSTEM RAW DATA (USERS, LINE LISTS,
ETC.)

TRCs
1. Official Email (1) for each inquiry Requesting Party
PERSON
FEES
AGENCY PROCESSING RESPONSIBLE
CLIENT STEPS TO BE
ACTIONS TIME
PAID
1. Send an Official Email 1.1 None 1 day Health Program
for Request for Acknowledge Officer II -
Surveillance System the email SISDD-
Data. request and SISMSS
record the
transaction by
CDRS assigning a
(cdrs.support@doh.gov.ph) ticket number.
TKC 1.2 Assess the
(ebsisdd@doh.gov.ph) request e.g.,
EDCS IS request shall be
(ebphsdtech@doh.gov.ph line list, user list,
AEFI IS etc. All requests
(itshaefi@doh.gov.ph) for processed
SEIR (seir@doh.gov.ph) data (reports)
shall be
endorsed to the
Surveillance
Data Analytics
Division (SDAD).
1.3 Assess and
provide the data
request. If such
a request is not
under SISDD
services, such
request will then
be endorsed to
the appropriate
office (no wrong
door policy). The
client will be
informed through
email of the
endorsement
and be provided
contact
information of
the office where
the request was
endorsed.
1.4 Notify the
client via
email that the
request has
been
delivered/closed.
2.Client confirms 2. Close the None 1 day Health Program
receipt of ticket once the Officer II -
Surveillance System client confirms. If SISDD-
Data. there are no SISMSS
confirmations,
SISDD to follow-
up clients once
for three (3)
days until
confirmed; the
ticket will be
considered
Closed after the
follow-ups
whenever client
failed to confirm
the delivery of
their request.
TOTAL None 2 days
103. INFORMATION SECURITY INCIDENT REPORT PROCESSING AND
INVESTIGATION

TRCs
1. Official Email (1) for each inquiry Requesting Party
2. One (1) Information Security Incident
Report (ISIR)
PERSON
FEES
AGENCY PROCESSING RESPONSIBLE
CLIENT STEPS TO BE
ACTIONS TIME
PAID
1. Send an Official Email 1. Assess the None 4 hours Health Program
regarding possible report and Officer II -
security/incident. instruct the client SISDD-
to accomplish a SISMSS
Information
CDRS Security Incident
(cdrs.support@doh.gov.ph) Report (ISIR).
TKC
(ebsisdd@doh.gov.ph)
EDCS IS
(ebphsdtech@doh.gov.ph
AEFI IS
(itshaefi@doh.gov.ph)
SEIR (seir@doh.gov.ph)
2.Client accomplishes 2.1 Investigate None 2 days Computer
the Information the data breach Programmer III
Security Incident or other data - SISDD-
Report (ISIR) and incident report SISMSS
emails it back to for appropriate
SISDD. action and
endorsement.
CDRS
(cdrs.support@doh.gov.ph) 2.2 Notify
clients of the
TKC resolution of the
(ebsisdd@doh.gov.ph) ISIR. Return to
EDCS IS step 1.1 if there
(ebphsdtech@doh.gov.ph will be additional
AEFI IS steps to be
(itshaefi@doh.gov.ph) made and
SEIR (seir@doh.gov.ph) instruct the client
to send a new
ISIR when
needed,
assigning a new
ticket to the
issue.
2.3 Notify the

client via
email that the
request has
been
delivered/closed.
3.Client confirms 3.1 Close the None 1 days Computer

resolution of the raised ticket once the Programmer III
issue. client confirms. If - SISDD-
there are no SISMSS
confirmations,
SISDD to follow-
up clients once
for three (3)
days until
confirmed; the
ticket will be
considered
Closed after the
follow-ups
whenever client
failed to confirm
the delivery of
their request.
hours
104. PROVISION OF TECHNICAL ASSISTANCE - RESOURCE PERSON/SPEAKER
Facilitation of Provision of Technical Assistance - Resource Person/Speaker
Office or Division: Epidemiology Bureau –

Who may avail: Internal Customer - CHDs, DOH hospitals
and TRCs
External Customers- Academic institution,
government and private hospitals, LGUs
(RHU/CHO, LCR), PSA, other government
agencies, non government organization
(NGO)
One (1) original copy of Letter request/invitation Requesting Party
FEES
PERSON
TO PROCESSI
BE NG TIME
LE
PAID
1. Send/Submit Letter 1.1 If the client is No 10 mins Administrativ
request/invitation walk-in, receive the ne e Assistant
addressed to EB document submitted III -
Director via its by the client. Administrativ
official email address If via email, print e Unit
(ebreports@doh.gov. letter
ph) or walk in, request/invitation.
Building 19 room 202 1.2 Review and No 1 day Director IV -
Notation/Approval o ne Epidemiolog
f the Director / y Bureau
Officer in Charge
1.3 Forward the No 10 mins Health

Letter ne Program
request/invitation Officer I –
with EB Director’s EB
notation to the Director’s
concerned Division Office
1.4 Receive and log No 10 mins Administrativ
the routed letter ne e Assistant
request/invitation III -
with the EB Administrativ
Director’s notation e Unit
then forward to the
Division Chief and or
concerned EB staff
2. Acknowledge the email 2.1 Send response No 1 day
received from the concerned letter/communication ne Supervising
unit via email whether Health
approved or Program
disapproved of the Officer/
request. Senior
Health
Program
Officer of the
concerned
Division/Unit

30
minutes
105. PROVISION OF AGGREGATE EPIDEMIOLOGY AND SURVEILLANCE DATA
COVERING LESS THAN OR EQUAL TO ONE YEAR OR ONE NOTIFIABLE DISEASE
This service shall apply to members of the public or other clients who wish to request for
aggregate epidemiology and surveillance data that fulfills any of the following conditions:
 Data requested covers less than or equal to one year; OR
 Data requested covers only one notifiable disease.
Aggregate data refers to summarized statistics made from a combination of de-identified
individual data and thus are not able to be broken down into individual-data points. Examples of
aggregate data include mortality rates, morbidity rates, averages, or visualizations thereof.
Office or Division: Epidemiology Bureau – Office of the Director
Who may avail: ALL
One (1) Duly Accomplished Data Health Program Officer I, Room 202, Bldg. 19,
Request Form Epidemiology Bureau and/or email from
ebreports@doh.gov.ph
One (1) Copy of Research Proposal Requesting party
(for clients requesting data for
research purposes)
FEES
CLIENT STEPS
PAID
1. Submit Data Request 1.1. Receipt of No 10 minutes Health Program
Form and Research request and ne Officer I – EB
Proposal (if applicable) checking of Director’s Office
requirements
If walk-in clients,
requirements
shall be
submitted to the
EB Director’s
Office, Building
19
If online clients,
requirements
shall be emailed
to ebreports@d
oh.gov.ph
1.2 Assess and 1 working day Director IV -
approve request Epidemiology
Bureau
15 minutes Health Program
If the bureau Officer I – EB
does not have the Director’s Office
requested
information, the
client shall be
referred to the
appropriate
office.
15 minutes Health Program

If the data Officer I – EB
request is too Director’s Office
vague or contains
incomplete
information, the
client shall be
contacted to
provide
clarifications.
None 15 minutes Health Program

If the data Officer I – EB
request is Director’s Office
available in a
public / open
dataset published
by the DOH, the
client shall be
referred to the
DOH website.
None 10 minutes Health Program

1.3 Forward the Officer I – EB
request to the Director’s Office
concerned
Division / Unit for
processing.
None 2 working days

1.4 Process Data Supervising Health
Request by Program Officer/
concerned Unit Senior Health
/Division Program Officer of
the concerned
Division/Unit
1.5 Create None 1 working day
Document Supervising Health
Containing Data Program Officer/
Request Senior Health
Program Officer of
the concerned
Division/Unit
1.6 Review and No 2 hours

endorse for final ne Division Chief
Approval the
Document
Containing Data
Request
1.7 Approve the No 4 hours Director IV -
Document ne Epidemiology
Containing Data Bureau
Request
1.7 No 10 minutes Health Program
Sending ne Officer I – EB
Director’s Office
the data
3. Receive the 3. Tag the data No 5 minutes
data requested request as ne Health Program
completed Officer I
EB Director’s
Office
TOTAL 4 days, 7
hours, and 20
minutes
106. PROVISION OF AGGREGATE EPIDEMIOLOGY AND SURVEILLANCE DATA
COVERING MORE THAN ONE YEAR OR MORE THAN ONE NOTIFIABLE DISEASE
DESCRIPTION: This service shall apply to members of the public or other clients who
wish to request for aggregate epidemiology and surveillance data that fulfills any of the following
conditions:
 Data requested covers more than one year; OR
 Data requested covers more than one notifiable disease.
Aggregate data refers to summarized statistics made from a combination of de-identified
individual data and thus are not able to be broken down into individual-data points. Examples of
aggregate data include mortality rates, morbidity rates, averages, or visualizations thereof.
Who may avail: ALL

One (1) Duly Accomplished Data Request Health Program Officer I, Room 202, Bldg.
Form 19, Epidemiology Bureau and/or email at:
One (1) copy of the Research Proposal (for Requesting party
clients requesting data for research purposes)
FEES PERSON
AGENCY PROCESSIN
CLIENT STEPS TO BE RESPONSIBL
ACTIONS G TIME
PAID E
1. Submit Data Request 1.1. Receipt of Non 10 minutes Administrative
Form, and Research request and e Assistant III -
Proposal (if applicable) checking of EB-Admin Unit
requirements
If send request Health Program
via online requirements Send client an Officer I - EB
shall be emailed acknowledgemen Director’s
to ebreports@doh.gov.p t receipt Office
h 1.2 Assess and 1 working day Director IV -
approve request Epidemiology
Bureau
20 minutes Health
1.3 Forward the Program
request to the Officer I – EB
concerned Director’s
Division / Unit for Office
processing.
If the bureau
does not have
the requested
information, the
client shall be
referred to the
appropriate
office.
If the data
request is too
vague or contains
incomplete
information, the
client shall be
contacted to
provide
clarifications.
If the data
request is
available in a
public / open
dataset published
by the DOH, the
client shall be
referred to the
DOH website.
None 12 working
1.4 Process Data days Supervising
Request by Health
concerned Unit Program
/Division Officer/Senior
Health
Program
Officer
Concerned
Division/Unit
1.5 Creation of None 1 working day

Document Supervising
Containing Data Health
Request Program
Officer/Senior
Health
Program
Officer
Concerned
Division/Unit
1.6 Review and Non 4 hours

endorse for final e Division Chief
Approval the
Document Concerned
Containing Data Divison
Request
1.7 Approval of Non 4 hours Director IV -
the Director e Epidemiology
Bureau
1.8 Sending the Non 10 minutes Health
data via email e Program
Officer I – EB
Director’s
Office
2. Receive the data 2. Tag the data Non 5 minutes
requested request as e Health
completed Program
Officer I
EB Director’s
Office
55 minutes
107. PROVISION OF EPIDEMIOLOGY AND SURVEILLANCE DATA CLASSIFIED AS
SENSITIVE PERSONAL INFORMATION
This service shall apply to clients who wish to request for epidemiology and surveillance
data containing sensitive personal information as defined under Republic Act No. 10173 (Data
Privacy Act of 2012) and its Implementing Rules and Regulations. Sensitive personal
information includes the following personal information:
 About an individual’s race, ethnic origin, marital status, age, color, and religious,
philosophical or political affiliations;
 About an individual’s health, education, genetic or sexual life of a person, or to any
proceeding for any offense committed or alleged to have been committed by such
individual, the disposal of such proceedings, or the sentence of any court in such
proceedings;
 Issued by government agencies peculiar to an individual which includes, but is not
limited to, social security numbers, previous or current health records, licenses or
its denials, suspension or revocation, and tax returns; and
 Specifically established by an executive order or an act of Congress to be kept
classified.
 As such, all case line lists of surveillance systems managed by the Epidemiology
Bureau are classified as containing sensitive personal information, and requests
for such shall fall under this service.
Who may avail: Academe, Government officials and employees,
Non-Government Organizations and Development
Partners
1. One (1) Copy of Letter of Request Addressed Requesting party
to the EB Director IV or III
2.One (1) Copy of Duly Accomplished Data Health Program Officer I, Room 202, Bldg.
Request Form 19, Epidemiology Bureau and/or email at:
3.Two (2) Original Copies of Duly Signed Data Health Program Officer I, Room 202, Bldg.
Sharing Agreement 19, Epidemiology Bureau and/or email at:
(4) Two (2) Original Copies of Duly Signed Non- Health Program Officer I, Room 202, Bldg.
Disclosure and Confidentiality Agreement 19, Epidemiology Bureau and/or email at:
(5) One (1) Copy of Research Proposal (for Requesting party
clients requesting data for research purposes)
(6) One (1) Copy of Clearance by an Institutional Requesting party
Review Board (for clients requesting data for
research purposes; however, high school
students are exempted from this requirement)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit Letter of 1.1. Receipt of None 10 mins Administrative
Request, Data Request request and Assistant III -
Form, Research Proposal checking of EB
(if applicable), and requirements Administrative
Institutional Review Board Unit
Clearance (if applicable)
For walk-in clients, Send client an
requirements shall be acknowledgement
submitted to the EB receipt Health Program
Director’s Office, Building Officer I – EB
19 Director’s
Office
1.2 Assess and 1 working Director or
For online clients,
approve request day Designated
requirements shall be
OIC in the
emailed
absence of the
to ebreports@doh.gov.ph
Director of
Epidemiology
Bureau
20 minutes
1.3. If the bureau Health Program
does not have the Officer I
requested
information, the EB Director’s
client shall be Office
referred to the
appropriate office.
If the data request

is too vague or
contains incomplete
information, the
client shall be
contacted to provide
clarifications.
If the data request is

available in a public /
open dataset
published by the
DOH, the client shall
be referred to the
DOH website.
2. Acknowledge the receipt 1 hour
of the Non-Disclosure and 2.1 For data Health Program
Confidentiality Agreement requests that can be Officer I
and Data Sharing served by EB, EB
Agreement shall provide a copy EB Director’s
of the Non- Office
Disclosure and
Confidentiality
Agreement and Data
Sharing Agreement
to the client through
email.
3. Submit the completely 10 minutes

filled-out/Accomplished 3.1 Receive the Health Program
Non-Disclosure and duly signed None Officer I
Confidentiality Agreement requirements and
and Data Sharing endorse for review EB Director’s
Agreement Office
None 20 mins
3.2 Endorse to Health Program
Office of Legal Officer I
Affairs for legal
opinion and EB Director’s
clearance Office
None 5 working
3.3 Review and days Office of Legal
release legal opinion Affairs
and clearance
None 10 minutes
3.4 Receive legal Health Program
opinion and Officer I
clearance from OLA
EB Director’s
Office
None 13 working
3.5 Forward the days Health Program
request and legal Officer I
clearance to the
concerned Division / EB Director’s
Unit for processing. Office
None
3.6 Process Data Supervising
Request by Health Program
concerned Unit Officer/Senior
/Division Health Program
Officer
Concerned
Division/Unit
3.7 Generate the None

documents Supervising
Containing Data Health Program
Request Officer/Senior
Health Program
Officer
Concerned
Division/Unit
3.8 Review the None

document and Division Chief
endorse to head of
office for final (Concerned
approval Division)
3.9 Approve the None EB Director–

document for EB Director’s
release Office
3.10 Release of the None 10 minutes
documents Health Program
containing data Officer I
request
EB Director’s
Office
3. Receive the 3. Tag the data None 5 minutes

documents requested request as Health Program
completed Officer I
EB Director’s
Office
TOTAL 19 days, 2
hours and 25
minutes
108. PROVISION OF FIELD EPIDEMIOLOGY TRAINING PROGRAM (FETP)
APPLICATION REQUIREMENTS
FETP ensures that high quality applicants are recruited, screened, and accepted into the
program. The goal of the program is to produce quality graduates and that an adequate number
of these graduates are strategically placed in health sector agencies, primarily, at the national,
regional, and local levels. Recruitment is a year-round activity and targets all DOH Centers for
Health Development (CHD), local government units (LGU), and partner agencies. Priority areas
are those without or there is an inadequate number of FETP graduates working as
epidemiologists in the public health sector.
During recruitment, official posting of opening of FETP for applications via DOH and FETP
websites and other social media applications and FETP brochures.
Office or Division: Epidemiology Bureau
Surveillance Capacity Development Division
Field Epidemiology Training Program
Type of Transaction: G2G
Who may avail:  Health professionals (physicians, nurses,
veterinarians, medical technologists, pharmacists,
and dentists)
 Two-year experience in public health service with
permanent government designation
 Must be willing to be deployed for field investigations
 Must be willing to provide four-year return service to
the Philippine government health system after the
completion of the two-year course
 Age ≤ 50 years old
REQUIREMENTS
Applied Epidemiology and Health Management Division
Room 302-A, 3 flr, Bldg. 19, Epidemiology Bureau
rd
fetp@doh.gov.ph / (02) 8651-7800 local 2951

FEES
BE TIME RESPONSIBLE
PAID
1. Inquire about If direct inquiry to FETP None 30 minutes Senior Health
FETP through staff via: Program Officer
phone call or
email.
1.1. Phone call:
1.1.1. Provide brief
background/details
about the
program and inform
the client about the
deadline for
accepting
applications.
1.1.2. Send FETP

Application
documents
(brochure,
application form
and FAQs) via
email
1.2. Via email: None 1 day Senior Health

Reply with brief Program Officer
background/details
of the
program including
the deadline for
accepting
applications and
attach FETP
application
requirements.
If direct inquiry to an EB None 1 day Senior Health
Personnel / non-training Program Officer
staff, refer/endorse to
FETP staff via phone call
or email.
2.Receive and Acknowledges the email None 30 minutes Senior Health
acknowledge the Program Officer
information about
the program and
checklist of
documentary
requirements via
email
TOTAL 2 days and 1
hour and 30
minutes
109. PROVISION OF ACCEPTING AND PRE-SCREENING THE FIELD EPIDEMIOLOGY
TRAINING PROGRAM APPLICATION REQUIREMENTS
Submitted requirements of interested applicants are consolidated and being forwarded to

training heads for pre-screening.
Who may avail:  Health professionals (physicians, nurses, veterinarians,
medical technologists, pharmacists, and dentists)
 Must be willing to provide four-year return service to the
Philippine government health system after the
1. Completely accomplished FETP Application Form - Featured Documents at
Application Form eb.doh.gov.ph
2. Letter of intent addressed to
Epidemiology Bureau (EB)
Director Field Epidemiology Training Program
3. Letters of endorsement from headApplied Epidemiology and Health Management
office (2 professional supervisors) Division
4. Photocopy of Civil Service Room 302-A, 3 flr, Bldg. 19, Epidemiology Bureau
rd
Commission (CSC) Form No. 33-B fetp@doh.gov.ph / (02) 8651-7800 local 2951
(appointment)
5. Photocopy of Diploma
6. Photocopy of Certificate of
Professional Regulations
Commission (PRC) registration
and license
7.Photocopy of PRC ID
8.Photocopy of Office ID
9.Two latest passport size picture
FEE
S
PERSON
TO PROCESSI
BE NG TIME
LE
PAI
D
1. Submit If hand carried:
requirements
via email/hand Non 30 minutes Senior Health
carry e Program
1.1. Officer
Receive, review, and filter sub
mitted requirements for
completeness
1.1. If complete, accept

documentary requirements
and inform the client that these
will be forwarded to training
heads for pre-
screening. Inform when he/she
will be notified via email if
qualified for screening or not.
If documents are incomplete,

return to the client and inform
them until when he/she can
submit the completed documents.
If via email: Non 1 day Senior Health
e Program
Officer
1.1. Receive, review, and filter
submitted requirements for
completeness
1.2. If the documentary

requirements are complete, reply
to the client that these will be
forwarded to training heads for
pre-screening. Inform when
he/she will be notified if qualified
for screening or not.
If documents are
incomplete, inform client until
when he/she can submit the
completed documents
2.Respond to the Acknowledges the emails Non 1 day Senior Health
feedback email e Program
from staff Officer
regarding result of
pre- screening
TOTAL 2 days and
30 minutes
110. PROVISION OF FEEDBACK/SCREENING RESULT TO FIELD EPIDEMIOLOGY
TRAINING PROGRAM (FETP) APPLICANTS
Applicants are informed as to the status of application by sending an official letter via
email.
Who may avail:  Health professionals (physicians, nurses,
veterinarians, medical technologists, pharmacists, and
dentists)
 Must be willing to provide four-year return service to
the Philippine government health system after the
Applied Epidemiology and Health Management
Division
Room 302-A, 3 flr, Bldg. 19, Epidemiology Bureau
rd
fetp@doh.gov.ph / (02) 8651-7800 local 2951

FEES
BE TIME RESPONSIBLE
PAID
1.1. Reply with further None 1 hr Senior Health
1. Sends details and Program Officer
confirmation of instructions related to
attendance to the screening.
the scheduled 1.2. Send notice and None 7 days Senior Health
screening via confirms attendance Program Officer
email. of the FETP Advisory
Board to the
screening
1.3 Conduct the None 1 day Senior Health

screening and Program Officer ,
deliberation with the Medical Officer V,
FETP Advisory Board Director III
1.4. Prepare and None 7 days Senior Health
route the Board Program
Resolution for the Officer and
signature of the Medical Officer V
Board Members
1.5. None 2 days Senior Health

Prepare feedback Program Office
letters regarding
result to be sent to
the applicants
(accepted/regrets)
None 1 hour Senior Health
1.6. Send the signed Program Office
feedback letter to
the applicants via
email
2.Acknowledge the Acknowledges the None 1 day Senior Health
feedback letters via emails Program Office
email
TOTAL 19 days and 1
hour
111. LOANING OF LIBRARY RESOURCES
Responsible for providing reference materials and services to all EB staff, health program
managers and FETP fellows during field outbreak investigations, surveillance activities, surveys
and any special studies and researches.
Office or Division: Epidemiology Bureau - EB Library
Who may avail: FETP Fellows and EB Staff
None N/A
FEES
CLIENT STEPS TO BE
PAID
1. Ask for the 1. Log-in the None 5 minutes Librarian I and
assistance of the required details of Librarian II
Librarian the clients.
2. Retrieve and locate 2. Search the book None 5 minutes Librarian I and
the materials using the from computer Librarian II
database (OPAC) etc. terminals and/or
proceed to the
shelves and locate
the book.
3. Loan-out of books 3. Give loaned None 5 minutes Librarian I and
books Librarian II
Note: A client may loan Note: Books and
out a maximum of three journals can be
(3) books and one (1) borrowed for fifteen
journal at a time (15) days period
(excluding
holidays, Saturday
and Sunday).
All the borrowed
materials can be
renewed after the
due date.
112. RETURNING OF LOANED/ BORROWED LIBRARY RESOURCES
Returning of loaned books.

Office or Division: Epidemiology Bureau - EB Library
Who may avail: FETP Fellows and EB Staff
None N/A
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Present book/ 1. Receive book/journal None 5 minutes Librarian I and
journal for return for return Librarian II
2. Wait for 2. Scan/ validate book None 5 minutes Librarian I and
validation borrowed Librarian II
3.1. Receive 3.1. Hand the None 5 minutes Librarian I and
transaction slip acknowledgment Librarian II
receipt of borrowed
book or journal
Note: Materials should

be signed and returned
with the signatory of
the Librarian
113. LIBRARY SERVICES (RESEARCH)
The Epidemiology Bureau Library (EB Library) provides materials, instructional research
and extension needs to the internal and external clients through its most extensive collection of
epidemiological materials on communicable diseases and country’s vital statistics.
Support to Operation Division
EB Library
Type of Transaction: Government to Government, Government to Citizen
Who may avail: FETP Fellows, EB Staff, Student and the General
Public
Document #1: Valid Government Issued College/School/University/Government Agency
ID or College/School/University ID
Document #2: Issued Referral Letter from College/School/University Library
College/School/University Librarian
(Students)
FEES
CLIENT STEPS
PAID
1. Present a valid ID For 1. Verify None 5 minute Librarian II
students, present student Identity of
ID and referral letter issued Client
by their school/college/
university librarian
2.Log in/register personal data None 1 minutes Client
in the logbook
3.Proceed to the computer 2.Get the call None 5 minutes Librarian II

terminals and search for the number and
title, author, subject or keyword title of the
book
N/A 3.Proceed to None 5 minutes Librarian II
the shelves
(Open
Shelves
System) and
locate the
book
TOTAL 16 minutes
114. PROVISION OF FIELD MANAGEMENT TRAINING PROGRAM (FMTP)
APPLICATION DOCUMENTS
FMTP is an applied management program course. It is designed to equip health

government staff with knowledge and practical management skills on basic epidemiology,
process improvement and health program planning in providing quality health services. Also, to
develop and lead competent work teams and empower them to effectively carry out the core
public health functions of assessment, policy development and assurance.
Applied Epidemiology and Health Management Division
Field Management Training Program (FMTP)
Who may avail: National and Sub-national Health Staff
•Service Providers (Clinical, Technical and Allied Health)
•Managers (Program Managers, Chiefs of Hospitals,

Division/ Unit/ Section/ Cluster Heads, Development
Management Officers)
•Training Staff
•Health Education and Promotion Officers
•Licensing and Regulatory Officers
•Administrative Staff
With at least one (1) year government service experience
Permanent government employee

1. FMTP Application Form Field Management Training Program
2. Letter of Intent signed by the Applied Epidemiology and Health Management
Director/Chief/ Head/Immediate Division
Supervisor (template provided by EB) Room 302-A, 3 flr, Bldg. 19, Epidemiology Bureau
rd
fmtp@doh.gov.ph/ (02) 8651-7800 local 2951
FEES
BE TIME RESPONSIBLE
PAID
1. Send email or call 1. If direct inquiry to EB None 15 minutes HPO II
EB office/or CHD FMTP staff/ FMTP CHD
(5, 6, 10 and 11) coordinators
Coordinators to -provide brief
inquire about background/details
FMTP about the program and
send FMTP Application
documents (application
form and letter of intent
(template)) via email
If direct inquiry to non

EB FMTP staff/ FMTP
CHD coordinators
-they send the
email/calls to FMTP
email address/staff
2.Submit the 2.1. If directly submitted None 1 hour HPO II
requirements to EB FMTP staff
personally or via - reviews submitted
email to EB FMTP requirements for
staff or regional completeness
coordinators (CHDs
5, 6, 10 & 11) 1 hour HPO II
If submitted to CHD (5,
6, 10 & 11) FMTP
Coordinators
- reviews submitted
requirements for
completeness and
submit to EB FMTP
staff via email
2.2 FMTP staff None 1 hour HPO II
forwards the applicant’s
submitted requirements
to FMTP Head
Coordinator for pre-
screening. FMTP Head
coordinator gives
feedback/inform the
Division Chief
2.3 Division Chief gives None 2 hours Division Chief
feedback to Head
FMTP coordinator
2.4 FMTP Head None 15 minutes HPO II
Coordinator receives
feedback from
the Division Chief and
informs
the applicants/FMTP
CHD coordinators that
they are accepted and
to be included in the
DPO that will be
prepared before the
Module 1 workshop
3.Acknowledged the FMTP Staff to provide None 10 minutes HPO II
email/call received the applicant/FMTP
from the program CHD Coordinator the
workshop schedules
TOTAL 5 hours and
40 minutes
115. PROVISION OF AGGREGATE EPIDEMIOLOGIC DATA ON BURDEN OF DISEASE
ESTIMATES, NON-NOTIFIABLE DISEASES, NON-FHSIS
This process allows the Epidemiological Modeling and Research Division (EMRD) to
facilitate and process requests from any individual or organization for specific epidemiological
data from the Epidemiology Bureau [i.e., burden of disease estimates, non-notifiable diseases,
non-FHSIS (or non-health service coverage data)].
Office or Division: Epidemiology Bureau -
Epidemiological Modeling and Research Division
(EB-EMRD)
Type of Transaction: G2C (Government to Citizen)
G2G (Government to Government)
Who may avail: Internal Customers:
DOH offices and attached agencies
External Customers:
Government offices and agencies; Research and
developmental partners; Private individuals or
organizations
(1) Official Letter of Request addressed to the To be provided by the requesting party
EB Director III, containing information of
requesting party, purpose, and description of
the request (1 Original or Scanned Copy); OR
To be provided by the office (Secretary of
the Director III, Room 202, Bldg. 19,
(2) Duly accomplished EB Data Request Form Epidemiology Bureau, and/or email at:
[link to be provided via email] (1 Original or ebreports@doh.gov.ph)
Scanned Copy)
FEES
CLIENT STEPS TO BE
PAID
1. Submit Data Request 1.1. Receipt of None 10 minutes Administrative
Form, and Research request and Assistant III -
Proposal (if applicable) checking of EB
requirements Administrative
Unit
If send request
via online requirements Acknowledge
shall be emailed the email, Health Program
to ebreports@doh.gov.ph record the Officer I – EB
transaction, Director’s
and send it to OfficeI
the EMRD
Information
officer
1.2. Receive None 20 minutes Health Program
data request Officer II
from Office of (EMRD)
the Director
and forward it
to the Division
Chief
1.3. Evaluate None 2 hours Medical Officer

the request IV
and assign (EMRD)
corresponding
EMRD staff to
process the
requested data
1.4. Process None 12 working Senior Health

data request days Program Officer
(EMRD)
1.5. Review None 4 hours Medical Officer

and IV
recommending (EMRD)
approval by
the Division
Lead
1.6. Approval None 4 hours Director III
by the EB (Office of the
Director Director)
None 10 minutes
Health
1.7. Release Program
report / Officer I
processed
request to the EB Director’s
customer Office
2. Receive the documents 2. Tag the data None 5 minutes Health
requested request as Program
completed Officer I EB
Director’s Office
TOTAL 13 days,
2 hours, and
45 minutes
Health Promotion Bureau
116. REQUEST FOR ISSUANCE HEALTH IMPACT CLEARANCE CERTIFICATE AND
CERTIFICATE OF EXEMPTION FOR DEVELOPMENT PROJECTS
This service shall assess and provide recommendations on HIA reports and documents of
development projects submitted to the DOH for the issuance of the Health Impact Clearance
Certificate or the Certificate of Exemption.
Office or Division: Health Promotion Bureau - Policy, Planning,
Standards, and Research Division
Type of Transaction: Government to Business
Who may avail: Project Proponents (e.g. developers, government
agencies, etc.), HIA Preparers
1. HIA Screening Form (1 original Health Promotion Bureau - Policy, Planning,
copy) Standards, and Research Division - 3rd
Floor, Bldg. 14C, DOH, San Lazaro
Compound, Rizal Avenue, Sta. Cruz, Manila
Email at hiaunit@doh.gov.ph
2.Project Proposal/ Design plan Project Proponent
(1 original copy)
3.Public Health Management and Health Promotion Bureau - Policy, Planning,
Mitigation Plan (1 original copy) Standards, and Research Division - 3rd
4.HIA Scoping Form (1 original copy) Health Promotion Bureau - Policy, Planning,
Standards, and Research Division - 3rd
5.HIA Report (1 original copy) Health Promotion Bureau - Policy, Planning,
Standards, and Research Division - 3rd
6. HIA Terms of Reference (1 original Health Promotion Bureau - Policy, Planning,
copy) Standards, and Research Division - 3rd
7. Notarized Sworn Statement of Health Promotion Bureau - Policy, Planning,
Compliance (1 original copy) Standards, and Research Division - 3rd
8. Certification of Social Acceptability Concerned Local Government Unit
Endorsement (1 original copy)
FEES
CLIENT STEPS TO BE
PAID
1. Submit HIA 1.Receive and None 1 hour Health Program
Screening review Officer II
Form application if Policy, Planning,
eligible for an Standard and
HIA Review Research
Division
Inform the (PPSRD)
applicant,
through HIAApS
or email, the
result of the
screening review
1. Claim 1.1.Review and None 15 minutes Health Program
Certificate of issue certificate Officer II
Exemption for of exemption for PPSRD
Non- projects not
Development considered
Projects, if “development
applicable projects” and
ineligible for HIA
Review.
2.Submit Draft HIA 1.2.Receive and None 1 day Health Program
Terms of review the draft Officer II
Reference, if HIA Terms of PPSRD
deemed eligible Reference of
eligible
development
projects
Assess if eligible
for exemption
from the conduct
of an HIA and
submission of an
HIA Report
Inform the
applicant,
through HIAApS
or email, the
result of the initial
review and
provide
comments, if any
2.Submit the 2.Receive and None 1 day Health Program
Scoping Form and assess the Officer II
Public Health Scoping Form PPSRD
Management and
Mitigation Plan Inform the
(PHMMP) applicant,
through HIAApS
or email, the
result of the
review and
comments, if any.
Instruct the
proponent to
submit a
PHMMP, if
exempted from
review.
1. Submit the 2.1.Receive and None 3 hours Health Program
PHMMP, if assess if Officer II
required PHMMP satisfies PPSRD
the review
Inform the
applicant,
through HIAApS
or email, the
PHMMP review
and comments, if
any. Instruct the
applicant to
submit the
revised PHMMP
or instruct to
claim the COE
2.Submit the 2.2.Receive and None 3 hours Health Program
revised PHMMP, if assess if revised Officer II
required PHMMP satisfies PPSRD
the review
Inform the
applicant,
through HIAApS
or email, the
PHMMP review
and comments, if
any. Instruct the
applicant to
submit the
revised PHMMP
or instruct to
claim the COE.
3.Claim Certificate 2.3.Issue None 15 minutes Health Program
of Exemption for certificate of Officer II
exempted exemption for PPSRD
Development project exempted
Projects for HIA Review
4.Submit Terms of 2.4.Receive and None 1 day Health Program
Reference, if assess if TOR Officer II
required satisfies the PPSRD
review
Inform the
applicant,
through HIAApS
or email, the
result of the
review and
comments, if any.
Instruct the
applicant to
submit the
revised TOR.
5.Submit revised 2.5.Receive and None 3 hours Health Program
Terms of assess if revised Officer II
Reference, if TOR satisfies the PPSRD
required review.
Inform the
applicant,
through HIAApS
or email, the
result of the
review and
comments, if any.
Instruct the
applicant to
submit the
revised TOR or
claim the
approved TOR.
6.Claim approved 2.6.Issue the None 15 minutes Health Program
HIA Terms of approved HIA Officer II
Reference for Terms of PPSRD
projects required Reference and
to conduct an HIA instruct to
proceed to
conduct the HIA.
3.Submit an HIA 3.Receive and None 13 days Health Program
Report and assess if HIA Officer II
PHMMP Report may be PPSRD
endorsed for
approval of SOH
Inform the
applicant,
through HIAApS
or email, the
result of the
review and
comments, if any.
Instruct the
applicant to
submit the
revised HIA
Report or submit
the revised
PHMMP.
1. Submit 3.1.Receive and None 2 day Health Program
revised the assess if revised Officer II
HIA Report HIA Report PPSRD
and/or satisfies the
PHMMP, if review of the
required RevComm
Inform the
applicant,
through HIAApS
or email, the
result of the
review and
comments, if any.
Instruct the
applicant to
submit the
revised HIA
Report/PHMMP
or submit the
Sworn Statement
of Compliance
and Social
Acceptability
Endorsement.
4.Submit Sworn 4.Receive and None 1 day Health Program
Statement of ensure Officer II
Compliance and completeness of PPSRD
Social documents.
Acceptability
Endorsement Endorse the
application to the
Office of the
Secretary for the
approval and
signing of HICC.
Inform the
applicant,
through HIAApS
or email, to claim
the HICC.
5.Claim the Health 5.Issue the None 15 minutes Health Program
Impact Clearance Health Impact Officer II
Certificate Clearance PPSRD
Certificate
TOTAL None 20 days
Field Implementation and
Coordination Team
Coordination Team – North Luzon
117. RESPONSE TO INQUIRIES AND REQUESTS
The Field Implementation and Coordination Team North Luzon Undersecretary Office,
exercises oversight and coordination among the Centers for Health Development (CHDs) within
the geographic areas of jurisdiction, and through the CHDs, the DOH hospitals and Treatment
and Rehabilitation Centers (TRCs). As part of its function, the Office regularly receives physical
documents from various sources both within and outside the DOH. It is important to note that in
accordance with the Anti-Red Tape Act (RA) No. 11032 and other relevant policies, the FICT-
NL Office of the Undersecretary is required to promptly act on these documents based on its
nature and content.
To ensure that this process is carried out effectively, the Office has implemented this
robust screening process for all incoming physical documents.
Office or Field Implementation and Coordination Team-North Luzon (FICT-
Division: NL) Undersecretary

Who may All

avail:
1.One (1) Main Document for transmittal to Client

DOH-Central Offices/Bureaus/Teams,
CHDs, Hospitals, TRCs, Sanitaria
2.One (1) Contact detail (for purposes of Client

feedback/response)
FEES
BE TIME RESPONSIBLE
PAID
1. Submit 1.1 Receive and stamp None 5 minutes Administrative

Document to main document. Indicate Staff
the date and time of receipt FICT-North
Receiving and name of receiving Luzon
Staff and officer.
provide
contact Log the document
details. details, including the
client’s contact details
on the FICT-NL Tracker
1.2 Assess if FICT-NL None 5 minutes Administrative
Office is the intended Staff
recipient of the FICT-Usec Staff
document
2.Wait for 2.1 Classify the None 10 minutes Administrative

verbal document based on the Staff
response nature of request: (a) FICT-Usec Staff
Simple/
administrative process
with existing general
DOH forms,
(b) Documents with
corresponding external
CC process
(c) other document
types, including
technical documents in
nature
3. Receive 3.1 If the document type 5 minutes Administrative

response or is: Staff
information (a) Provide necessary FICT-Usec
form or step/s
(b) Provide guidance
based on CC, including
approximate turnaround
time for completion
(c) Inform client that the
document will be subject
for preliminary review

118. RESPONSE TO INQUIRIES AND REQUESTS (E-MAIL)
The Field Implementation and Coordination Team-North Luzon (FICT-NL)

Undersecretary’s official email address (officeofusectayag@doh.gov.ph) is a general office
corporate email address is one of the primary channels which DOH offices, clients and
stakeholders communicate and send inquiries to FICT-NL. This centralized official email
improves accountability and collaboration, sharing of information and tracking of
correspondence; ensuring all clients’ email concerns are processed efficiently.
Office or Division: Field Implementation and Coordination- (FICT) North
Luzon (FICT-NL) Undersecretary
Who may avail: All
1. Email, including attachment (if any) Will be tabbed and tagged in the
email, attachments will be digitally
filed;
2.Contact details (for purposes
ClientClient
of Client
feedback/response)
FEE
S
PERSON
AGENCY TO PROCESSI
ACTIONS BE NG TIME
LE
PAI
D
1. Contact FICT-NL via: 1a. 1.1 Send the client Non 5 minutes Executive
official an e Assistant /
emai:officeofusectayag@doh. acknowledgement Administrativ
gov.ph receipt. e Staff
Log email details

to FICT-NL tracker
1.2 Assess if Non 10 minutes Executive
FICT-NL Office or e Assistant/
any of the CHDs, Administrativ
DOH facilities e Staff
within its area of
jurisdiction is the
intended recipient
of the email.
1b. FICT-NL staff email and 1.b.1 Send the Non 5 minutes FICT-NL
other digital channels (ex. client an e Staff
Viber) acknowledgement
receipt but provide
official email
address and
request the sender
to send an official
correspondence
through email or
respond to the
inquiry through the
official email if an
email has been
provided
2. Wait for email response 2.1 If not for FICT- 10 minutes
NL but DOH
related email,
forward/ endorse
the concern to the
appropriate office
through its official
DOH email
address. For
emails not within
DOH scope or
undetermined,
forward the email
to the DOH Call
Center
callcenter@doh.gov.
ph;
(copy furnishing
the client for both
options)
2.2 Classify the
FICT-NL email
based on the
nature of request:
(a) Simple/
administrative pro
cess with existing
general DOH
forms,
(b) Email requests
with corresponding
CC process
(c) Others: non-
CC type, including
technical email
content in nature
3. Receive email response 3.1 If the email Non 10 minutes Executive
or information type is: e Assistant/
(a) Provide Administrativ
necessary form or e Staff-FICT-
step/s NL
(b) Provide
guidance based
on CC, including
approximate
turnaround time
for completion.
Follow procedures
prescribed on CC
(c) Inform client
via email that the
inquiry/ request is
still subject to
preliminary review
by our technical
staff and will
provide update
and/ or endorse
accordingly.
TOTAL Non 1 day and
e 20 minutes
119. REQUEST FOR MEETING, COURTESY VISIT, SPEAKING ENGAGEMENT,
MESSAGE OF SUPPORT (VIRTUAL OR FACE TO FACE)
The Field Implementation and Coordination Team-North Luzon (FICT-NL) Office of

theUndersecretary receives various invitations for meetings and courtesy visits from other
government agencies, CSOs, international partners, and other organizations.
To effectively manage these invitations and ensure that the FICT-NL Office is able to
participate in events that are most relevant and beneficial to its mandate, processes and
procedures are clearly outlined for better prioritization and efficient scheduling.
Office or Division: Field Implementation and Coordination Team (FICT) North Luzon
Undersecretary
Who may avail: All
Letter of Invitation, One (1) Original Copy Client
Copy of Program, One (1) Original Copy Client

Accomplished FICT-NL Event Briefer Client
https://bit.ly/40t4RwP
FEES
Client Steps AGENCY ACTIONS
BE TIME RESPONSIBLE
PAID
1. Physically submit/ 1.1 Check if all required None 10 minutes Administrative

email the following: information is in the Officer (FICT-NL)
1. Invitation Letter documents submitted.
2. Program/ Agenda
1.2 Receive and stamp

physically received
document. Indicate date and
time of receipt and name of
receiving officer. Log the
document details, including
the client’s contact details on
the FICT-NL Tracker
2. Wait for 2.1 Acknowledge receipt of None 5 minutes Administrative

acknowledgement documents through email/ Officer (FICT-NL)
receipt. contact detail provided
(verbally inform for physical
visit) Provide/ attach a copy
of the Event Briefer to be
accomplished.
3. Submit 3.1 FICT-NL Admin None 3 days Executive
accomplished event Scheduler to determine UEAT Assistant /
briefer and coordinate confirmation by: Administrative
with the FICT-NL a. “Pencil booking” meeting Staff Scheduler
Usec Admin on calendar with link to (FICT-NL)
scheduler uploaded briefer, program
and invitation
b. Consult with EA
3.1 EA to review invitation,
briefer and program and
provide recommendation
(options) based on:
a. Availability
b. Relevance to Mandate
c. Prioritization over
conflicting schedule (if
applicable)
d. Potential schedule conflict
with succeeding engagement
Recommendation of the EA
will be discussed with Usec.
4. Receive notice of 4.1 FICT-NL Admin None 1 day Executive
final action on Scheduler will inform the Assistant/
invitation. Client of the final action on Administrative
the invitation Staff Scheduler
(FICT-NL)

follows:
officials**
3. Regrets***
Admin. Staff to provide profile

picture and brief profile for
introduction to Usec., if
requested by the client. Note
that all approval are
urgent/pressing matters may
require Usec. attendance.
**EA/Admin. Staff will provide

details of concerned DOH
officer’s staff for coordination.
*** Formal letters (regrets) will

be sent to the client by the
admin staff.
5. Finalize logistics 5.1 For confirmed invitation, None variable Executive
and other inquire with Usec if EA and Assistant/
administrative needs other staff will be included. Administrative
- Provide updated inform EA if yes. Staff Scheduler
program 5.2 Prepare DPO (FICT-NL)
- Provide logistics 5.3 FInalize Trave and
arrangement Accommodation (if
applicable)l arrangement in
coordination with organizer
TOTAL None >4 days and
15 minutes
120. REQUEST FOR MEDICINE OR OTHER HEALTH- RELATED COMMODITIES
These are letter requests (medicines or other health- related commodities, including
hospital equipment) endorsed by the Office of the Secretary (OSEC) and forwarded to the Field
Implementation and Coordination Team (FICT-Usec) or directly requested by entities, such as
CSOs, politicians and other organizations.
This CC shall provide guidance on prompt processing and coordination of such requests
Office or Division: Field Implementation and Coordination Team-North Luzon (FICT-NL)
Type of Transaction: G2G– Government to Government

G2C– Government to Citizen
Who may avail: All
1. Main Document,One (1) Copy copy Client’s Office
2.Receiving copy, One (1) Copy Client’s Office

PAID
1. Send letter of 1.1 Receive None 3 minutes Administrative

request / OSEC documents Staff (FICT-NL)
Endorsement via
email or hard 1.2 Scan (if hard None 5 minutes Administrative
copy copy), Upload and Staff (FICT-NL)
encoding document
details on FICT-NL
Tracker
Acknowledge request
through email
1.3 Determine if None 60 minutes Administrative

request is within the Staff (FICT-NL)
region/s or area of
jurisdiction of the
FICT-NL
Undersecretary
1.4 If yes, forward to None 60 minutes CHD Directors

the concerned CHDs (Regions I, II, III
for appropriate action and CAR)
and/or coordination.
2.Received status of Send status of action None 4 days Concerned CHDs

document taken to the originating
office.
3.Notice of Final Action of Update the sender/ None 1 day Administrative
Request proponent including Staff (FICT-NL)
OSEC
TOTAL None 5 days, 2 hours

and 8 minutes
Coordination Team – NCR and
Southern Luzon
121. HANDLING OF CONCERNS RELATED TO PUBLIC HEALTH PROGRAM
IMPLEMENTATION
This process covers the turnaround procedure in responding to all Public Health Program
Concerns (i.e. health protocols, updates on vaccination programs. etc).
Office or Division: Field Implementation and Coordination Team
– Technical Office
Who may avail: ALL

1. Email/Telephone Calls and SMS:
Formal Written Communication of Public
Health Program Implementation Concerns Addressed to the Office of the
provided with email address and contact Director then send thru official
number – One (1) Original Copy email add: fictphod@doh.gov.ph
and fosm@doh.gov.ph.
FEE
S
PERSON
TO PROCESSI
CLIENT STEPS AGENCY ACTIONS RESPONSI
BE NG TIME
BLE
PAI
D
1.Submit the Official 1.1. Receive and None 1 hour Administrativ
Communication / acknowledge the e Assistant /
Letterat Official Letters. FICT
fictphod@doh.gov.ph
and
1.1.1 Regularly record /
fosm@doh.gov.ph.
encode the request into
the FICT Technical
Office Google Sheet
Tracker issuing a
DTRAK number and
noting pertinent
information about the
request and indicating
the date and time
received.
1.2. Forward to the None 15 minutes Administrativ
Office of the Director IV. e Assistant /
FICT
1.3. Review and forward None 1 hour Director IV /
to the respective Sub- Executive
technical team for Assistant /
action. FICT
1.4. Review, evaluate, None 1 day Division
and provide responses. Chief,
Supervising
Health
Program
Officer /
Senior
Health
Program
Officer /
Health
Program
Officer /
FICT
1.5 Forward response None 15 minutes Administrativ
letter to the Office of the e Assistant /
Director IV Executive FICT
Assistant.
1.6. Review, evaluate None 2 hours Office of the
and approve. Director IV
Executive
Assistant /
FICT
*Forward to the Sub-
technical team if
requiring revisions or
additional inputs,
please proceed to 1.7.
If none, proceed to 1.8.

1.7.Revise and/or add None 2 hours Division
inputs. Chief,
Perform additional staff Supervising
work (Review, meeting, Health
etc) if necessary. Program
Officer /
Senior
Health
Program
Officer /
Health
Program
Officer FICT
1.8. Review and None 1 hour Director IV /
signature. FICT

Office of the FICT e Assistant /
Undersecretary FICT
Executive Assistant.
1.10. Review, evaluate None 2 hours Undersecret
and approve. ary
Executive
Assistant /
FICT
1.11. Review and None 1 hour Undersecret
signature. ary of Health
/ FICT
1.12. Forward the None 10 minutes Administrativ
official and signed e Assistant /
response letter to the FICT
proponent (Email
and/or Printed) with
request to accomplish
the Customer
Satisfaction
Management Form 1:
https://bit.ly/FICTCSMF
orm1
Total Non 2 days, 2
e hours and
55 minutes
122. HANDLING OF CONCERNS RELATED TO PUBLIC HEALTH PROGRAM
IMPLEMENTATION
This process covers the turnaround procedure in responding to all Public Health Program
Concerns (i.e. vaccination data, program implementation).
Office or Division: Field Implementation and Coordination Team
– Technical Office
Who may avail: ALL

1. Email/Telephone Calls and SMS:
Formal Written Communication of Public
Health Program Implementation Concerns Addressed to the Office of the
provided with email address and contact Director then send thru official
number – One (1) Original Copy email add: fictphod@doh.gov.ph
FEE
S
PERSON
TO PROCESSI
CLIENT STEPS AGENCY ACTIONS RESPONSI
BE NG TIME
BLE
PAI
D
1. Submit the Official 1.1. Receive and None 1 hour Administrativ
Communication / Letter acknowledge the e Assistant /
at fictphod@doh.gov.ph Official Letters. FICT
1.1.1 Regularly record /
encode the request into
the FICT Technical
Office Google Sheet
Tracker issuing a
DTRAK number and
noting pertinent
the date and time
received.
Office of the Director IV. e Assistant /
FICT
forward to the Executive
respective Sub- Assistant /
technical team for FICT
action.
1.4. Review, evaluate, None 2 days Division
and provide responses. Chief,
Supervising
Health
Program
Officer /
Senior
Health
Program
Officer /
*Forward to other DOH Health
Offices if some Program
concerns are requiring Officer FICT
details from
them, please proceed
to 1.5 (email or
Memo). Administrativ
e Assistant /
FICT
Other DOH
Offices
Disease
Prevention
and Control
Bureau-
National
Immunizatio
n Program
(DPCB-NIP)
and Finance
and Supply
Chain
Managemen
t Division
(FSCMD)
Knowledge
Managemen
t and
Information
Technology
Services
(KMITS)
Epidemiolog
y Bureau
(EB)
1.5. Review, evaluate None 3 days DPCB-NIP
and provide responses. and FSCMD
KMITS
EB
1.6 Forward response None 15 minutes Administrativ
letter to the Office of the e Assistant /
Director IV Executive FICT
Assistant.
1.7. Review, evaluate None 2 hours Office of the
and approve. Director IV
Executive
Assistant /
FICT
*Forward to the Sub-
technical team if
requiring revisions or
additional inputs,
please proceed to 1.8.

1.8.Revise and/or add None 2 hours Division
inputs. Chief,
Perform additional Supervising
staff work (Research, Health
recruitment, review, Program
meeting, etc) if Officer /
necessary. Senior
Health
Program
Officer /
Health
Program
Officer FICT
1.9. Review and None 2 hours Director IV /
signature. FICT

Office of the FICT e Assistant /
Undersecretary FICT
Executive Assistant.
1.11. Review, evaluate None 2 hours Undersecret
and approve. ary
Executive
Assistant /
FICT
1.12. Review and None 1 hour Undersecret
signature. ary of Health
/ FICT
1.13. Forward the None 10 minutes Administrativ
official and signed e Assistant /
response letter to the FICT
proponent (Email
request to accomplish
the Customer
Satisfaction
Management Form 1:
https://bit.ly/FICTCSMF
orm1
Total Non 6 days, 3
e hours and
55 minutes
Coordination Team – Visayas
123. RESPONSE TO INQUIRIES AND REQUEST (WALK IN)
Given its location in Building 4, 2nd Floor. The Field Implementation and Coordination
Team – Visayas Undersecretary of Health Office, receives incoming documents from various
Offices in DOH Central Office, Center for Health and Development, DOH Related Hospitals,
TRCs and Sanitaria’s. Completeness of documents will be evaluated upon transmittal to the
concerned Offices.
Office or Division: Field Implementation and Coordination Team Visayas (FICT-Visayas)
Undersecretary of Health
Type of G2B – Government to Business

Transaction: G2C – Government of Citizen
Who may avail: All
1. Main Document for transmittal to DOH- Client

Central Offices/Bureaus/Teams. CHDs, DOH-
Hospitals, TRCs, Sanitaria. One (1) Original
copy
2. Receiving Copy with the contact details, One Client

(1) Photocopy
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit main 1.1 Received and NONE 10 minutes Administrative

document/s and stamp the main Staff of FICT-
Receiving copy to the document/s. Indicate Visayas Office
receiving staff date and time of receipt
and name of receiving
officer.
Records client’s contact

details
2. Receive 2.1 Encode document NONE 10 minutes Administrative

acknowledgement details into the DTRAK staff of FICT-
and the Document system, and issue Visayas Office
Tracking Information acknowledgement
System (DTRAK) receipt with DTRAK or
reference number. reference number to the
client
2.2 If the document/s
involve action outside
the DOH-Central Office
it will be forwarded the
documents to the
concerned CHDs,
Hospitals, TRCs for
their appropriate action.
TOTAL NONE 20 minutes

124. RESPONSE TO INQUIRIES AND REQUEST (E-MAIL)
The Field Implementation and Coordination Team for Visayas (FICT-Visayas), Office of
the Undersecretary e-mail address (fictvisayas@doh.gov.ph) is one of the main channels by
which letters and other documents are received by the Department. Completeness of
documents for specific transactions with DOH Offices, FICT-Visayas will be evaluated upon
transmittal to the concerned DOH-CO Bureaus/Offices, CHDs, Hospitals, TRCs, Sanitaria,
Government offices and other developmental partners.
The Field Implementation and Coordination Team for Visayas, Office of the
Undersecretary will be evaluated upon transmittal to the concerned DOH unit.
Office or Division: Field Implementation and Coordination Team for Visayas
(FICT-Visayas), Office of the Undersecretary
Who may avail: All
1. Main Document for transmittal
sTa to DOH
Central Offices/Bureaus/Teams. Client
CHDs, DOH-Hospitals, TRCs,
Sanitaria, One (1) Scanned copy
2.Receiving Copy, One (1) Photocopy Administrative Unit
FEE
AGENCY S TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE G TIME RESPONSIBLE
PAID
1. Send e-mail with the 1.1 Send the None 10 minutes Executive
letter/document client an Assistant,
attached acknowledgemen Senior
fictvisayas@doh.gov.p t receipt. Administrative
h Assistant II,
FICT-Visayas
2. Re-send email with 2.1 If email refers None 1 day Administrative
attachment or to an unattached (depending on Officer
pertinent document document, the response time Designate/Senio
(case-to-case) client will be of client) r Administrative
asked to re-send Assistant II-
the email with the FICT-Visayas
necessary
document
attachments.
3. Receive 3.1 Encode None 10 minutes Executive
acknowledgement and document details Assistant,
the Document into the DTRAK Senior
Tracking Information system and send Administrative
System (DTRAK) or DTRAK or Assistant II,
reference number. reference FICT-Visayas
number to client
thru a separate
email.
minutes
125. REQUEST FOR INTERNAL INVITATION (WALK IN)
The Field Implementation and Coordination Team for Visayas, Office of the
Undersecretary receives various invitations for meetings and other health-related events from
other government agencies, CSOs, international partners, health-related organizations, and
other stakeholders.
Office or Field Implementation and Coordination Team for Visayas (FICT-
Division: Visayas), Office of the Undersecretary
Who may avail: All
1. Letter of Invitation with contact Client
person, One (1) Original
copy/Photocopy
2.Program, (1) Original copy/Photocopy Client
3.Role of Usec. in the event, One (1) Client
Original copy/Photocopy
4.List of other attendees/VIPs, One (1) Client
FEES
Client Steps
PAID
1. Sign-in the Assist/direct client None 5 minutes Guard Assigned
Client Log Book at to the log book. at the Lobby
the FICT Lobby Provide pen.
2. Submit Invitation Check if all required None 15 minutes Administrative
and Receiving information is in the Unit, FICT-
Copy to the documents Visayas
Receiving Staff submitted.
and provide
contact details.
3. Get Encode document None 5 minutes Administrative
acknowledgement details into the Unit, FICT-
receipt and the DTRAK system, Visayas
Document and issue
Tracking acknowledgement
Information receipt with DTRAK
System (DTRAK) number to client.
number.
4. Coordinate with 4.1 EA to prepare None 5 days Executive
the Executive an event briefer, Assistant, Senior
and coordinate with Administrative
Assistant regarding clients for any Assistant II,
the request. additional FICT-Visayas
information.
EA to recommend
the following
actions:
1. Usec.
attendance
2. Regrets
3. Delegate to
other DOH
senior officials
4.2 Request for
recommendation of
for controversial/
highly sensitive
matters
Recommendation of
the EA will be
discussed with
Usec.
5. Receive notice 5.1 Client will be None 1 day Executive
of final action on informed of final Assistant, Senior
invitation. action on invitation Administrative
by the Admin. Staff Assistant II,
FICT- Visayas
5.2 Final actions will
be as follows:
1. Usec.
attendance*
2. Delegation to
other officials**
3. Regrets***
*EA to provide
introduction to
Usec., if requested
by client. Note that
all approval are
urgent/pressing
matters may require
Usec. attendance.
**EA will provide

DOH officer’s staff
for coordination.
*** Formal letter

(regrets) will be
sent to client.
minutes
126. REQUEST FOR INTERNAL INVITATION (E-MAIL)
The Field Implementation and Coordination Team for Visayas (FICT-Visayas), Office of
the Undersecretary receives various invitations for meetings and other health-related events
from other government agencies, CSOs, international partners, health-related organizations,
and other stakeholders.
Office or Division: Field Implementation and Coordination Team for Visayas
(FICT-Visayas), Office of the Undersecretary
Who may avail: All
1. Letter of Invitation with contact person, Client’s Office
One (1) Original copy/Photocopy
2.Program, (1) Original copy/Photocopy Client’s Office
3.Role of Usec. in the event, One (1) Client’s Office
4.List of other attendees/VIPs, One (1) Client’s Office
5.Letter of Invitation with contact person, Client’s Office
One (1) Original copy/Photocopy
FEE
PERSON
ACTIONS BE G TIME
E
PAID
1. E-mail invitation to 1.1 Send the client None 10 minutes Executive
fictvisayas@doh.gov.p an Assistant,
h acknowledgement FICT-Visayas
receipt with contact
details of the
Executive assistant
for purposes of
coordination.
2. Re-send email with 2.1 If email refers None 1 day Executive
attachment or to an unattached (depending Assistant,
pertinent document document, the on response Senior
(case-to-case) client will be asked time of client) Administrative
to re-send the Assistant II,
email with the FICT-Visayas
necessary
document
attachments.
3. Get 3.1 Encode None 10 minutes Executive
acknowledgement document details Assistant,
receipt and the into the DTRAK Senior
Document Tracking system and send Administrative
Information System DTRAK number to Assistant II,
(DTRAK) number. client thru a FICT-Visayas
separate email.
4. Coordinate with the 4.1 EA to prepare None 5 days Executive
Executive Assistant an event briefer, Assistant,
regarding the request. and coordinate with Senior
client/s for any Administrative
other pertinent Assistant II,
information. FICT-Visayas
EA to recommend
the following
actions:
1. Usec’s
attendance
2. Regrets
3. Delegate to
other DOH
senior officials
4. Request for
recommendatio
n of DOH
senior officials
for technical,
controversial,
highly sensitive
matters
Recommendation
of the EA will be
discussed by the
AO/EA with the
Usec for final
action.
5. Receive notice of 5.1 Client will be 1 day Executive
final action on informed of final Assistant,
invitation. action on invitation Senior
by the EA. Administrative
Assistant II,
FICT-Visayas
as follows:
1. Usec.
attendance*
2. Delegation to
other officials**
3. Regrets***
*EA to provide
introduction to
Usec., if requested
by the client. Note
that all approval
are conditional, as
more
urgent/pressing
matters may
require Usec.
attendance.
**AO will provide

details of
concerned DOH
coordination.
*** Formal letter

(regrets) will be
sent to client.
e 20 minutes
Office or Field Implementation and Coordination Team (FICT) Visayas,
Division: Office of the Undersecretary
Who may avail: All
1. Request for Goodwill Message, One Client’s Office
(1) Original/Photocopy
2.Event Details (date, time, theme, Client’s Office
purpose of the event), One (1) Original
copy/Photocopy
3.Contact Person (for purposes of Client’s Office
coordination), One (1) Original
copy/Photocopy
FEES
BE TIME RESPONSIBLE
PAID
1. Sign-in the 1.1 Assist/direct None 5 minutes Guard Assigned
Client Logbook client to the logbook. at the Lobby
at the FICT Provide a pen.
Lobby
2. Submit 2.1 Check if all None 10 minutes Executive
Invitation and required information Assistant, Senior
Receiving Copy is in the documents Administrative
to the Receiving submitted. Assistant II,
Staff and provide FICT-Visayas
contact details.
3. Get receiving 3.1 Encode None 5 minutes Executive
copy and the document details Assistant, Senior
Document into the DTRAK Administrative
Tracking system, and issue Assistant II,
Information acknowledgement FICT-Visayas
System receipt with DTRAK
(DTRAK) number to client.
number.
4. Follow-up 4.1 EA to assess if a None Assessment of Executive
request with EA goodwill message request: within Assistant, Senior
request may be Administrative
granted (no conflicts the day (6-7 Assistant II,
of interest, and other office hours) FICT-Visayas
concerns).
EA to discuss with
Usec. If approved,
EA will draft a
goodwill message,
and coordinate with
the client for any
other pertinent
information.
In the negative, EA
drafted a letter to
client informing them
that the request for
goodwill message
was declined, and
the reason therefor.
5. Receive 5.1 EA or duly None 1 day Executive
notice of final authorized Assistant, Senior
action on representative to Administrative
request. approve the goodwill Assistant II,
message/sign the FICT-Visayas
letter of denying
request.
EA to transmit
approved messages
or letters denying 15 minutes
request. upon receipt
minutes
128. ENDORSEMENT OF PROCESSING OF COMPLAINTS
These are letter of complaints/concerns received by the Office of the Secretary (OSec) or
the Health Regulations Team (HRT) forwarded to the Field Implementation and Coordination
Team (FICT) – Offices for immediate and appropriate action.
Office or Field Implementation and Coordination Team (FICT) Visayas,
Division: Office of the Undersecretary
Type of G2C- Government to Citizen,

Transaction: G2B- Government to Business,
G2G- Government to Government
1. Letter of Complaint, One (1) Complainant

Original/Scanned
2. Supporting documents, One 1 Complainant

Original/Scanned (if available)
FEES
BE TIME RESPONSIBLE
PAID
1. Receive copy of 1.1. Receive and None 3 minutes Administrative
complaint via e- stamp main Unit, FICT-
mail or DTRAK document for Visayas
DTRAK
*Will come from

OSec/HRT/FICT-
Usec
1.2 Encode None 3 minutes Administrative

document matrix Unit, FICT-
Visayas
1.3. Scan documents None 3 minutes Administrative
for filing Unit, FICT-
Visayas
1.4.1.1. If complaint None 5 minutes Administrative
is for other FICT Unit, FICT-
offices and facilities Visayas
under it, Endorse
documents to
Complaints and
Concerns
Coordinator
1.4.1.2. Scan the None 20 minutes Administrative

complaint and email Unit, FICT-
it to the appropriate Visayas
CHD Director or
concerned office.
(Office concerned to
act upon complaint
and cc our Office
and OSEC about
actions taken)
1.4.2.1. If for None 1 hour Senior Health

respective FICT, Program Officer,
assess the FICT-Visayas
document
1.4.2.2. Draft None 3 hours Executive

response Assistant FICT-
Visayas
1.4.2.3. Check/ None 2 hours Executive

Approve draft Assistant/COS,
endorsement FICT-Visayas
memorandum
2. Client will 1.4.2.4. Sign None 3 hours Usec/Asec

received a copy approved
of an approved endorsement
endorsement for memorandum to
reference respective office
TOTAL for Other None 34 minutes

DOH Facilities
TOTAL for FICT None 1 day

Complaints
Coordination Team – Mindanao
129. RESPONSE TO INQUIRIES AND REQUESTS
Given its location in Building 4. The Field Implementation and Coordination Team for
Mindanao (FICT-Mindanao), Office of the Undersecretary, receives incoming documents from
various Offices in DOH Central Office, Center for Health and Development, DOH Retained
Hospitals, TRCs and Sanitaria’s. Completeness of documents will be evaluated upon transmittal
to the concerned Offices.
Office or Division: Field Implementation and Coordination Team (FICT) Mindanao,
Who may avail: All
1.1 Main Document for transmittal to DOH- Client
Central Offices/Bureaus/Teams, CHDs,
Hospitals, TRCs, Sanitaria (1 copy)
2.1 Receiving Copy (1 Photocopy of main Scan the document and save
document)
3.1 Contact details (for purposes of Client
FEES
BE TIME RESPONSIBLE
PAID
1. Submit Main 1.1 Receive and stamp None 10 minutes Administrative
Document and the main document. Assistant, FICT-
Receiving Copy to Indicate the date and Mindanao
the Receiving time of receipt and
Staff and provide name of the receiving
contact details. officer.
Record client’s contact

details
2.Receive 1. Encode document None 5 minutes Administrative
acknowledgment details into the Assistant, FICT-
and the Document DTRAK system, Mindanao
Tracking and issue
Information acknowledgment
System (DTRAK) receipt with DTRAK
reference number. or reference
number to client.
None 3.1 If the document None 10 minutes Executive
involves action outside Assistant,
DOH-CO it will be Administrative
forwarded the Assistant, FICT-
documents to the Mindanao
concerned CHDs,
Hospitals, TRCs for
their appropriate
action.
None. 4.1 The None 1 day
CHDs/Hospitals/ TRCs
will response to client,
copy furnished FICT-
Mindanao
minutes
130. RESPONSE TO INQUIRIES AND REQUESTS (E-MAIL)
The Field Implementation and Coordination Team for Mindanao (FICT-Mindanao), Office
of the Undersecretary e-mail address (fictvismin@gmail.com & fictvmusec@doh.gov.ph) is one
of the main channels by which letters and other documents are received by the Department.
Completeness of documents for specific transactions with DOH Offices, FICT Mindanao will be
evaluated upon transmittal to the concerned DOH-CO Bureaus/Offices, CHDs, Hospitals, TRCs,
Sanitaria, Government offices and other developmental partners.
The Field Implementation and Coordination Team for Mindanao (FICT-Mindanao), Office
of the Undersecretary will be evaluated upon transmittal to the concerned DOH unit.
Office or Division: Field Implementation and Coordination Team for Mindanao (FICT-
Mindanao), Office of the Undersecretary
Who may avail: All
1. Main Document for transmittal Client
to DOH (1 copy)
2.Receiving Copy (Photocopy of main document) Will be tabbed and tagged in the e-mail, will
(1 copy) be photocopied if needed to be routed in
other DOH Offices
3.Contact details (for purposesClient
of
FEES
BE TIME RESPONSIBLE
PAID
1. Send email with the 1.1 Send the client an None 10 minutes Executive
letter/document attached acknowledgement Assistant,
to fictvmusec@doh.gov.ph & receipt. Administrative
fictvismin@gmail.com Assistant
2. Re-send email with 2.1 If email refers to an None 1 day Executive
attachment or pertinent unattached document, (depending on Assistant,
document (case-to-case) the client will be asked response time of Administrative
to re-send the email with client) Assistant
the necessary document
attachments.
3. Receive 3.1 Encode document None 10 minutes Executive
acknowledgement and the details into the DTRAK Assistant,
Document Tracking system and send Administrative
Information System DTRAK or reference Assistant
(DTRAK) or reference number to client thru a
number. separate email.
minutes
131. EXTERNAL INVITATION (WALK-IN)
Field Implementation and Coordination Team for Mindanao (FICT-Mindanao), Office of

the Undersecretary. receives various invitations for meetings and other health-related events
from other government agencies, CSOs, international partners, health-related organizations,
and other stakeholders.
Office or Division: Field Implementation and Coordination Team for Mindanao
(FICT-Mindanao), Office of the Undersecretary
Who may avail: All
(CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of Invitation (One (1) Original or Photocopy Client
of main document)
Program One (1) Original or Photocopy of main Client
document)
Role of Usec. in the event (One (1) Original or Client
Photocopy of main document)
List of other attendees/VIPs (One (1) Original or Client
FEES
TO PROCESSING
Client Steps AGENCY ACTIONS PERSON RESPONSIBLE
BE TIME
PAID
1. Sign-in the Client Assist/direct client to the None 5 mins Guard
Log Book at the log book Assigned at the
FICT Lobby Lobby. FICT
2. Submit Invitation Check if all required None 5 mins Executive
and Receiving Copy information is in the Assistant (EA)
to the Receiving documents submitted. Administrative
Staff and provide Assistant (AA),
contact details. FICT-
Mindanao
3. Get 3.1 Encode document None 5 mins Executive
acknowledgment details into the DTRAK Assistant
receipt and the system, and issue an Administrative
Document Tracking acknowledgment receipt Assistant,
Information System with DTRAK number to FICT-
(DTRAK) number. the client. Mindanao
4. Coordinate with 4.1 EA to prepare an None 5 days Executive
the Executive event briefer, and Assistant
Assistant regarding coordinate with clients for Administrative
the request. any additional information. Assistant,
FICT-
Mindanao
EA to recommend the
following actions:
1. Usec. attendance
2. Regrets
3. Delegate to other DOH
senior officials
4. Request for
recommendation of
for controversial/
highly sensitive
matters
EA will be discussed with
Usec.
5. Receive notice of 5.1 Client will be informed None 1 day Executive
final action on the of final action on invitation Assistant
invitation. by the Admin. Staff Administrative
Assistant,
FICT-
Final actions will be as Mindanao
follows:
officials**
3. Regrets***
*EA to provide introduction

to Usec., if requested by
approval are conditional,
as more urgent/pressing
matters may require Usec.
attendance.
**EA will provide details of

*** Formal letter (regrets)

will be sent to client.
minutes
132. EXTERNAL INVITATION (E-MAIL)
The Undersecretary of Health receives various invitations for meetings and other health-
related events from other government agencies, CSOs, international partners, health-related
organizations, and other stakeholders.
Who may avail: All
1. Letter of Invitation, (One (1) Original or Client
2.Program, (One (1) Original or Photocopy of Client
main document)
3.Role of Usec in the event, (One (1) Original Client
or Photocopy of main document)
4.List of other attendees/VIPs, (One (1) Original Client
5.Contact Person (for purposes of coordination), Client
(One (1) Original or Photocopy of main
document)
FEES
BE TIME RESPONSIBLE
PAID
1. Email invitation to, 1.1 Send the client an None 10 minutes Executive
fictvismin@gmail.com & acknowledgement Assistant
fictvmusec@doh.gov.ph receipt with contact Office of the
details of the Secretary
Executive assistant
for purposes of
coordination.
attachment or pertinent an unattached (depending on Assistant
document (case-to- document, the client response time Administrative
case) will be asked to re- of client) Assistant, FICT-
send the email with Mindanao
the necessary
document
attachments.
3. Get 3.1 Encode document None 10 minutes Executive
acknowledgement details into the Assistant
receipt and the DTRAK system and Administrative
Document Tracking send DTRAK number Assistant, FICT-
Information System to client thru a Mindanao
(DTRAK) number. separate email.
4. Coordinate with the 4.1 EA to prepare an None 5 days Executive
Executive Assistant event briefer, and Assistant
regarding the request. coordinate with clients Administrative
for any other pertinent Assistant, FICT-
information. Mindanao
EA to recommend the
following actions:
1. Usec’s
attendance
2. Regrets
DOH senior
officials
4. Request for
recommendation
of DOH senior
officials for
technical,
controversial,
highly sensitive
matters
Recommendation of
the EA will be
discussed by the
AO/EA with the Usec
for final action.
5. Receive notice of final 5.1 Client will be 1 day Executive
action on invitation. informed of final Assistant
action on invitation by Administrative
the EA. Assistant, FICT-
Mindanao

as follows:
1. Usec.
attendance*
2. Delegation to
other officials**
3. Regrets***
*EA to provide
introduction to Usec.,
if requested by the
approval are
urgent/pressing
matters may require
Usec. attendance.
**AO will provide

DOH officer’s staff for
coordination.
*** Formal letter

to client.
minutes
Office or Field Implementation and Coordination Team for Mindanao (FICT-
Division: Mindanao), Office of the Undersecretary
Who may avail: All
Request for Goodwill Message, (One (1) Client
Original or Photocopy of main document)
Event Details (date, time, theme, purpose of Client
the event), (One (1) Original or Photocopy of
main document)
FEES
BE TIME RESPONSIBLE
PAID
1. Sign-in the 1.1 Assist/direct client None 5 minutes Guard Assigned
Client Logbook at to the logbook. at the Lobby,
the FICT Lobby FICT
2. Submit Invitation 2.1 Check if all required None 10 minutes Executive
and Receiving information is in the Assistant
Copy to the documents submitted. Administrative
Receiving Staff Assistant, FICT-
and provide Mindanao
contact details.
3. Get receiving 3.1 Encode document None 5 minutes Executive

copy and the details into the DTRAK Assistant
Document system, and issue Administrative
Tracking acknowledgement Assistant, FICT-
Information receipt with DTRAK Mindanao
System (DTRAK) number to client.
number.
4. Follow-up 4.1 EA to assess if None Assessment of Executive
request with EA goodwill message request: within Assistant
request may be granted the day (6-7 Administrative
(no conflicts of interest, office hours) Assistant, FICT-
and other concerns). Mindanao
EA to discuss with
Usec. If approved, EA
to draft goodwill
message, and
coordinate with client
for any other pertinent
information.
In the negative, EA to
draft letter to client
informing them that the
request for goodwill
message was declined,
and the reason therefor.
5. Receive notice 5.1 EA or duly None 1 day Executive
of final action on authorized Assistant
request. representative to Administrative
approve the goodwill Assistant, FICT-
message/sign the letter Mindanao
of denying request.
EA to transmit approved
message or letter
denying request.
15 minutes upon
receipt
minutes
134. EXTERNAL INVITATION
These are invitations received for the Undersecretary of Health of Field Implementation
and Coordination Team (FICT) for Visayas-Mindanao to attend meetings, and other health-
related events from other government agencies and other stakeholders.

Who may avail: All
1. Letter of Invitation, (One (1) Original Client’s Office

2.Program, (One (1) Original or Photocopy Client’s Office

of main document)
3.Executive Briefer, (One (1) Original or Client’s Office


ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Sending of None 3 minutes Administrative

Invitations 1.1 Receive, Assistant, FICT-
stamp and Mindanao
DTRAK
document
1.2 Encoding None 5 minutes Administrative

and scanning of Assistant, FICT-
documents Mindanao
1.3. Provision of None 5 minutes Administrative

Invitation to the Assistant, FICT-
Executive Mindanao
Assistant
1.4 Discuss None 10 minutes Executive Assistant
invitation to the Administrative
Assistant Assistant, FICT-
Secretary Mindanao
· 1.5 If disapproved,
inform the client
2. Receive 2.1 Send None 10 minutes Executive Assistant

confirmation and/or confirmation Administrative
refusal of attendance and/or refusal Assistant, FICT-
from FICT-Mindanao Mindanao
3. Coordinate with 3.1 Send travel None 10 minutes Executive Assistant

FICT-Mindanao for details Administrative
the travel details and Assistant, FICT-
arrangements Mindanao

135. MEDICINE AND EQUIPMENT REQUEST
These are letter requests (medicine/equipment) received by the Office of the Secretary
(OSEC) forwarded to the Field Implementation and Coordination Team for Mindanao (FICT-
Mindanao), Office of the Undersecretary which is endorsed to the Office (FICT-Mindanao) for
our immediate and appropriate action.
Type of G2G– Government to Government

Transaction: G2C– Government to Citizen
Who may avail: All
1. Main Document, One (1) Original Client’s Office

2.Receiving copy, One (1) Original or Client’s Office


ACTIONS TO BE TIME RESPONSIBLE
PAID

document/s 1. Receiving and Assistant, FICT-
Stamp of document Mindanao
via email and for
DTRAK

2. Encoding to Assistant, FICT-
matrix and Mindanao
scanning of
document
3.Draft None 1 hour Administrative
endorsement Assistant, FICT-
memo to concerned Mindanao
offices or Point Person for
Medicine and
Equipment Request
4. Review of None Executive Assistant

Endorsement 10 minutes
Memo
èI4.1 if disapproved,
revised the draft
memo
è 4.2If approved, endorse

for signature of the
Usec
5. For approval of None Executive Assistant,

the Usec 1 day Administrative
Assistant
è 5.1 If disapproved,
revised draft memo
è 5.2 If approved, for

dissemination to
concerned offices
None None Administrative

6.Updating of matrix 3 minutes Assistant (FICT-
Mindanao)
2. Received 7. Send status of None Administrative

status of document 5 minutes Assistant (FICT-
document Mindanao)
TOTAL None
1 day, 1 hour
and 26 minutes
Health Emergency and
Management Bureau
136. HANDLING OF INQUIRIES (TELEPHONE CALLS ONLY)
Rendering information and assistance to public queries via telephone
Schedule of Availability of Service
Monday to Sunday (including holidays)
24/7 without noon break
Office or Division: Health Emergency Management Bureau –
Operations Center
Type of Transaction: G2C (Government to Government)
G2C (Government to Client)
Who may avail:
ALL
None None
FEES
BE TIME RESPONSIBLE
PAID
1. Call of 1. Receive the call None 10 minutes Supervising
request/ and Health Program
queries Officer,
through record the Operations
hotline transactions in Center
telephone the
nos. 711-1001 message
and 711-1002 information
sheet
1.2 Classify the type

of
query/assistance
needed
2.Caller received 2.1 Act upon based on None 15 minutes

response on the recommended
his/her inquiry/ action
assistance
TOTAL 25 minutes
INTERNAL SERVICES
137. REQUEST FOR THE USE OF OSEC CONFERENCE ROOM
The Office of the Secretary given its large space and an existing conference room located
in Building 1, 2nd Floor. May cater meetings of other office.
Office or Division: Office of the Secretary – Administrative Unit
Who may avail: All DOH Offices
Accomplished Request Form (1 original or Originating Office
scanned copy send via email or viber)
Notice of Meeting / List of Attendees (1 Originating Office
photocopy)
FEES
BE TIME RESPONSIBLE
PAID
1. Submit the - Check if all required None 7 mins Administrative
accomplished information is in the Staff
request form. form submitted upon Office of the
receipt. Secretary
- Check the availability Approving Officer

of Conference Room - Office of the
based on the calendar Secretary
schedule of Officer-in-
Charge (OIC).
-For recommendation of
Admin Staff, if available
or not available, and
coordinate it with the
Approving Officer.
- Releasing of
Requesting Office copy
if approved or
disapproved
2. If approved, - Inform all the Guards None 3 mins Administrative
submission of Notice and give a copy of the Staff
of Meeting or List of scheduled meeting Office of the
Attendees to Admin together with the Notice Secretary
Staff of Meeting or List of
Attendees for their
reference in assisting Security Guards
the participants. Office of the
Secretary
TOTAL TIME 10 mins
Legal Service
138. REQUEST FOR CERTIFICATE OF NO PENDING ADMINISTRATIVE CASE
The Legal Service issued a Certification indicating that the requesting person has no
pending administrative case filed against him/her in the Department of Health.
Office LEGAL SERVICE – TRIAL AND INVESTIGATION DIVISION
or Division:
Classification: SIMPLE
Transaction:
Who may avail: DOH Central Office employees
Receiving/Releasing Unit - Legal Service, 3 Floor
rd
Building 12 or DOH Intranet

 Certificate of No Pending
Administrative Case (CNPAC) Client
Request Form and/or Request
Letter (1 Original Copy)
 DOH Identification Card (1 Client
Photocopy)
Additional requirement, if
applicable:
 For Official Travel, Letter of

Invitation (1 photocopy)
(g)
(h)
(e)CLIENT (f) AGENCY FEES (i) PERSON
PROCESSING
STEPS ACTIONS TO BE RESPONSIBLE
TIME
PAID
1. Submit 1. Receive the None 15 minutes Administrative
primary primary Assistant III
requirements requirements
submitted and
record in the LS-TID
logbook Receiving/Releasing
Unit
*If incomplete, return
the request to client
2.Check records for None 1 working day Legal Assistant II/
any pending Administrative
administrative case Assistant III
LS-TID
3.Prepare None 4 hours Legal Assistant II/
Certification Administrative
indicating with or Assistant III
without pending case
LS-TID
1.5 Review and sign None 1 working day Director IV

the Certificate and 3.5 hours
2. Pick up 2. 2.1 Release None 15 minutes Administrative
Certificate Certificate Assistant III
LS-TID
Receiving/Releasing
Unit
TOTAL None 3 working days
The TID accommodates telephone or walk-in requests for assistance/advice on queries

pertinent to administrative investigation within the jurisdiction of the Department of Health.
(b) Office LEGAL SERVICE – TRIAL AND INVESTIGATION DIVISION
or Division:
(b) Simple
Classification:
Transaction:
(c)Who may Persons with concerns on matters relating to administrative investigation
avail: within the Department of Health
General requirement: N/A
 None
(g)
(h)
TIME
PAID
1. Fill up Client 1.1 Receive the None 20 minutes Administrative
Information Information Sheet and Assistant III
Officer of the Day LS-TID
If request for Legal Administrative

Assistance was coursed Assistant III
through phone call, fill up
Client Information Sheet LS-TID
on behalf of the client.
1.2 Provide assistance/ None 1 hour Attorney IV/

verbal reply Attorney III/
(Regular and
Contract of
Service)
LS - TID
minutes
Internal Audit Service
140. HANDLING OF SPECIAL ASSIGNMENT RELATED REQUEST AND REFERRAL
This service involves responding to the letter request/memorandum, and assigning of
team on special assignment, as endorsed/referred by the Office of the Secretary (OSEC), Office
for Legal Affairs (OLA), and other Team/Cluster Officials to the Director of the Internal Audit
Service for appropriate action on issues and concerns subject to the conduct of Special
Assignment (Fact-Finding Investigation and Special Audit).
Office or Division: Internal Audit Service
Classification: APP Complex
Office of the Secretary (OSEC), Office for Legal Affairs (OLA), and other
Who may avail:
Team/Cluster Officials of the Department of Health-Central Office
Endorsement/referral letter from the higher officials to Office of the Secretary, DOH Bldg. 1,
IAS containing the matter/issue for San Lazaro Compound, Sta. Cruz
investigation/appropriate action – one (1) original copy Manila;
Office for Legal Affairs, DOH Bldg. 12,

San Lazaro Compound, Sta. Cruz,
Manila; and
Team/Cluster Officials
FEE
PERSON
S TO PROCESSIN
CLIENT STEPS AGENCY ACTIONS RESPONSIBL
BE G TIME E
PAID
1. Send an 1. Receive, acknowledge, None 30 mins Administrative

endorsement/referr and record Assistant III
al endorsed/referred letter/
letter/memorandum memorandum containing Office of the
to IAS containing the request to the IAS Director
request for the Incoming Documents
conduct of special Google Drive, attach a
assignment. routing slip, and forward it
to the IAS Director.
None 1.2 Assess/evaluate the None 1 day Director IV
issues/concern contained in a
letter complaint/audit of an Office of the
agency referred to IAS for the Director
conduct of special
assignment.
1.2.1 If within the
jurisdiction of IAS,
proceed to Step 1.3;
1.2.2 If not within the

jurisdiction of IAS, advise
concerned for referral of
the request to other
offices for appropriate
action
None 1.3 Create a team and assign the None 2 days Director IV
tasks to the Division
Chief/Team Leaders through Office of the
an office order. Director
In case the conduct of the

activity is in need of Audit Team
members with technical 4 days Leaders
specializations (Internal
(Engineers, Architects, Auditor V, IV,
Doctors), creation of III)
composite team shall be Members
done through preparation (Internal
of the following: Auditor II, I,
Internal
Auditing
a.Letter request for the Assistant)
members with technical
specializations participation Management
on the activity and Operations
b.Department Personnel Audit Division
Order (DPO)
c.Prepare Online Document Composite
Tracking Information Team per DPO
System (DTRAK) and
forwards the letter request
and DPO to the concerned
office/s.
None 1.4 Inform the higher officials on the None 1 day Director IV
actions taken by the IAS
through a Office of the
memorandum/acknowledgme Director
nt letter
2.Receive and 1. Prepare Online Document None 30 mins Administrative
acknowledge the Tracking Information Assistant III
memorandum. System (DTRAK), and
record the same in the
logbook maintained for the Office of the
purpose, and submit it to Director
the requesting party.
Total None handled by
IAS:
4 days and 1
hour
Total None handled by
composite
team:
6 days and 1
hour
Communications Office
141. REQUEST FOR DEVELOPMENT OF IEC MATERIALS
This service is to provide assistance in the request for the development of communication
materials based on specific requirements of the requesting office(s)
Office or Division: Office of the Secretary - Communication Office
Who may avail: DOH Executive Committee, DOH Directors of
Bureaus/Offices and Division Chiefs, DOH Program
Managers, DOH Centers for Health Development, DOH
Attached Agencies
Duly accomplished Visual and Written Content Communication Office Request Form
Creation Request Form (1 original copy) https://bit.ly/2023COMRequestForm
Reference documents (e.g. policy issuance, Client
manuals, research document, others)
Write-up/content of material in soft copy (if Client
applicable)
FEES
CLIENT STEPS
PAID
1. Download the 1. Provide a None 15 minutes Senior
Communication link to access Administrative
Office Request Form the Request Assistant II
then request for Form.
development and
dissemination of
internal and external
communication
materials.
2.Email soft copy of request 2.1 Receive None 15 minutes Senior
form to and/or Administrative
communication@doh.gov.ph acknowledge Assistant II
and submit a printed copy of the request.
duly accomplished request
form with other documentary
requirements to the
Communication Office and
wait for approval of request.
*If incomplete 2.2 Review None 30 minutes Officer-in-charge,
requirements or needs details of the Chief
verification, receive request and
notification on the completeness
needed requirement and of raw
submit accordingly. materials.
COM Staff
2.3 If
incomplete or
needs
clarification,
coordinate with
the requesting
office.
3.Develop IEC material. 3.1 Prepare the None 6 days COM Staff
communication
material
according to
the request.
3.2 Forward to
the Officer-in-
Charge, Chief
for approval of
release
4.Wait for the release of the 4.1 Route the None 60 minutes COM Staff
requested material/s. approved
communication
material to the
Administrative
unit of the
Office of the
Officer-in-
Charge, Chief
for proper
encoding into
the DTRAK
system. Senior
Administrative
Assistant II
4.2 Prepare
DTRAK
encoding and
send reference
number to the
requesting
office
5.Receive the approved 5. Review the None 60 minutes Client/Requesting
communication material. communication Office
material
requested
hours
142. REQUEST FOR DEVELOPMENT OF IEC MATERIALS - COMMUNICATION PLAN
(ANNEX A)
This service is to develop communication messages based on the technical health

information from the requesting office’s communication plan
Attached Agencies
Duly accomplished Visual and Written Content Communication Office Request Form (1
Creation Request Form (1 original copy) original copy)
https://bit.ly/2023COMRequestForm
applicable)
FEES
CLIENT STEPS
PAID
1. Download the 1. Provide link None 15 minutes Senior
Communication to access the Administrative
Office Request Form Request Form. Assistant II
then request for
development and
dissemination of
communication
materials.
requirements to the
COM Staff
2.3 If
incomplete or
needs
clarification,
coordinate with
the requesting
office.
communication
material
according to
the request.
3.2 Forward to
the Officer-in-
Charge, Chief
for approval of
release
communication
material to the
Administrative
unit of the
Office of the
Officer-in-
Charge, Chief
for proper
encoding into
the DTRAK
system. Senior
Administrative
Assistant II
4.2 Prepare
DTRAK
encoding and
send reference
number to the
requesting
office
material
requested
hours
143. REQUEST FOR DEVELOPMENT OF IEC MATERIALS - CREATIVE AND BRAND
IDENTITY DEVELOPMENT (ANNEX B)
This service is to craft design and layout for the DOH communications materials such as,
but not limited to print media, still images, social media card layout, poster design and layout,
and the like.
Managers, DOH Centers for Health Development,
DOH Attached Agencies
Baseline layout or design (if applicable) Client
applicable)
FEES
CLIENT STEPS
PAID
1. Download the 1. Provide link None 15 minutes Senior
Communication to access the Administrative
Office Request Form Request Form. Assistant II
then request for
development and
dissemination of
communication
materials.
requirements to the
2.3 If
COM Staff
incomplete or
needs
clarification,
coordinate with
the requesting
office.
3.Develop IEC material for 3.1 Prepare the None 3 days COM Staff
simple requests (templated) communication
material
according to
the request.
3.2 Forward to
the Officer-in-
Charge, Chief
for approval of
release
*Develop IEC material 3.3 Prepare the None 20 days COM Staff
for complex requests communication
(technical) material
according to
the request.
3.4 Forward to
the Officer-in-
Charge, Chief
for approval of
release
communication
material to the
Administrative
unit of the
Office of the
Officer-in-
Charge, Chief
for proper
encoding into
the DTRAK
system. Senior
Administrative
Assistant II
4.2 Prepare
DTRAK
encoding and
send reference
number to the
requesting
office
material
requested
(templated hours
requests)
(complex 3 hours
requests)
144. REQUEST FOR DEVELOPMENT OF IEC MATERIALS - PRINT, DUPLICATION,
AND CUTTING (ANNEX C)
This service is to print, duplicate, and cut existing communication materials in specific
dimensions and quantity for dissemination to identified distribution channel
Attached Agencies
applicable)
FEES
CLIENT STEPS
PAID
development and
dissemination of
communication
materials.
requirements to the
COM Staff
2.3 If
incomplete or
needs
clarification,
coordinate with
the requesting
office.
communication
material
according to
the request.
3.2 Forward to
the Officer-in-
Charge, Chief
for approval of
release
communication
material to the
Administrative
unit of the
Office of the
Officer-in-
Charge, Chief
for proper
encoding into
the DTRAK
system. Senior
Administrative
Assistant II
4.2 Prepare
DTRAK
encoding and
send reference
number to the
requesting
office
material
requested
hours
145. REQUEST FOR DEVELOPMENT OF IEC MATERIALS - BRANDING CLEARANCE
AND DISTRIBUTION (ANNEX D)
This service is to identify and ensure that communication materials, such as social media
cards, banners, AVPs, and multi-page documents, adhere to the branding guidelines and are
reviewed and vetted before distribution.
Attached Agencies
applicable)
FEES
CLIENT STEPS
PAID
development and
dissemination of
communication
materials.
requirements to the
2.3 If
COM Staff
incomplete or
needs
clarification,
coordinate with
the requesting
office.
3.Develop IEC material 3.1 Prepare the None 3 days COM Staff
(small scale requests such communication
as SMCs, banners, posters, material
etc.) according to
the request.
3.2 Forward to
the Officer-in-
Charge, Chief
for approval of
release
*Develop IEC material for 3.3 Prepare the None 6 days COM Staff
complex requests (large communication
scale requests such as material
logo development, according to
branding deck, multi- the request.
page documents, AVPs,
etc.)
3.4 Forward to
the Officer-in-
Charge, Chief
for approval of
release
communication
material to the
Administrative
unit of the
Office of the
Officer-in-
Charge, Chief
for proper
encoding into
the DTRAK
system. Senior
Administrative
Assistant II
4.2 Prepare
DTRAK
encoding and
send reference
number to the
requesting
office
material
requested
(small hours
scale
requests)
(large hours
scale
requests)
Development Team
Office of Undersecretary Ronquillo
146. PROCESSING ON THE APPROVAL OF LEAVE APPLICATION
All employees of are required to apply for Leave of Absence whenever leaving their office
posts. The Health Policy and Infrastructure Development Team facilitates the approval of leave
application prior to Personnel Administration Division processing. Thus, below are the steps in
processing such document:
Office or Division: Health Policy and Infrastructure Development Team-Office of USec
Ronquillo
Who may avail: HPIDT-Usec Staff and Bureaus
1. Leave Form Client’s Office

2. Local – Leave Form
3. International – Leave Form and Travel
Authority
Receiving copy Client’s Office
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTIONS BE PAID TIME RESPONSIB
LE
1. Sending of None 5 minutes HPIDT

document è 1. If via email, send Administrative
acknowledgment Staff
è 2. If walk-in, receive
and stamp the
document
3. Encoding of None 5 minutes HPIDT

document Administrative
Staff
4. Reviewing of None 5 minutes HPIDT

Leave Administrative
Application Staff
è 5. If incomplete
attachment, client
will be asked to
resend necessary
document
6. For Approval of None 30 minutes HPIDT
the Undersecretary Administrative
Staff
è 7.If disapproved,
coordinate with the
client
è 8. If approved,
forward to AFMT for
approval (if
international)
9. If local mail it back

to the sender
2.Receive status of 10. Send status of None HPIDT

document document 10 minutes Administrative
Staff
TOTAL None
1 day, 1 hour
and 26
minutes
147. REQUEST FOR APPROVAL OF ATTENDANCE TO INTERNATIONAL
ENGAGEMENTS (FOR OFFICIAL BUSINESS)
Under Department of Memorandum No. 2019-0296, HPIDT facilitates timely approval of

travel authorities for official travels of employees from its bureaus. Thus, below are the steps in
processing the approval of attendance to international engagements:
Office or Division: Health Policy and Infrastructure Development Team-
Office of Usec. Ronquillo
Who may avail: HPIDT Bureaus
Waiver Form Client’s Office
Invitation Requesting agencies
Letter-Endorsement Client’s Office
Travel Authority Client’s Office
BE PAID TIME RESPONSIBL
E
Sending of None 3 minutes Administrative
document è If via email, send Staff
acknowledgement
è If walk in, receive and

stamp document
Encoding of document None 10 minutes
Reviewing of Waiver None 10 minutes Administrative
Application Form Staff
è If incomplete attachment,
client will be asked to
resend necessary
document
è If complete attachment,
provide original copy to
the Executive Assistant
For Approval of the None 30 minutes Undersecretar
Undersecretary y of FICT-
Mindanao
è If disapproved,
coordinate with the
client
è If approved, forward to Administrative

FICT-Mindanao Usec Staff
for approval
Receive status of Send status of None Administrative
document document 10 minutes Staff
TOTAL None
1 hour and 3
minutes
148. REQUEST FOR INTERNAL INVITATION
The Undersecretary of Health is asked to attend meetings and other health-related events
organized by various DOH units. Thus, below are the steps on the processing of internal
invitations:
Office or Division: Health Policy and Infrastructure Development Team-Office of Usec.
Ronquillo
Invitation letter/memorandum Originating Office
Event Briefers Originating Office
Contact Person from concerned DOH unit (for Originating Office
purposes of coordination)
FEES TO PROCESSING PERSON
1. Submit Invitation and Check if all required None 5 mins HPIDT Executive
Receiving Copy to the information is in the Assistant
Receiving Staff and documents
provide contact details. submitted.
2. Get receiving copy Encode document None 1 day HPIDT

and the Document details into the Administrative
Tracking Information DTRAK system, and Staff
System (DTRAK) issue
number. acknowledgement
receipt with DTRAK
number to client.
Document will be
routed to the
Appointments
Officer (AO).
3. Coordinate with EA EA to prepare event None 4 days HPIDT Executive
regarding the request. briefer, and Assistant
coordinate with
client for any other
pertinent
information.
EA to recommend
the following
actions:
1. Undersecretary’s
attendance
2. Regrets
3. Delegate to
other DOH
senior officials
4. Request for
recommendation
of DOH senior
officials for
controversial/
highly sensitive
matters
Recommendation of
the EA will be
discussed by the EA
with the
Undersecretary for
final action.
5. Receive notice of Inform client on the None 1 day HPIDT Executive
final action on final action of the Assistant
invitation. invitation by the
Executive Assistant
and Administrative
Assistant

as follows:
attendance*
2. Delegation to
other officials**
3. Regrets
* Note that all

approvals are
urgent/pressing
matters may require
Undersecretary’s
attendance.
**EA will provide

DOH officer’s staff
for coordination.
minutes
149. REQUEST ON THE TECHNICAL REVIEW OF DOCUMENTS
Technical Review of Documents is for all documents prepared by various DOH units that
are for the Secretary’s signature. Below are the steps on the process of reviewing technical
documents:

Transaction:

DTRAK sheet Originating Office

Cover Memorandum Originating Office
Action Document Originating Office
Other attachments Originating Office

FEES TO PROCESSING PERSON
1. Submit Action Check if all required None 15 mins HPIDT

Document and information is in the Administrative
Receiving Copy documents submitted. Assistant
to the Receiving
Staff.
2. Coordinate After recording, 3 days HPIDT Executive
with EAs. document will be (complex) Assistant
Provide any forwarded to the
or
additional Executive Assistant
document/infor (EA) assigned for 12 days
mation needed Complete Staff Work.
to process (highly
action technical)
document. Upon review, EA shall
recommend document
to the Undersecretary.
3. Receive EA shall discuss with 3 days HPIDT Executive

action document the Undersecretary and (complex) Assistant
with final action. recommend final
or
actions on the 7 days
documents.
(highly
technical)
Final action shall be:
1. Signed/approved
2. Returned due to
deficiencies
3. Returned due to
disapproval.
Final action shall be

noted on the DTRAK
sheet, which shall be
recorded, and routed
back to the originating
office.
TOTAL None 12 days (or
less, depends
on
circumstance)
Health Policy Development and
Planning Bureau
150. REQUEST FOR CLEARANCE OF TERMS OF REFERENCE FOR CONSULTING
SERVICES ON POLICY AND HEALTH FINANCING STUDIES, SURVEY AND
RESEARCHES, MONITORING AND EVALUATION, HEALTH RESEARCH AND
SURVEYS AND STRATEGIC PLANNING
The Health Policy Development and Planning Bureau (HPDPB) is designated as the
clearinghouse for consulting services of terms of reference on policy and health financing
studies, survey and researches, monitoring and evaluation, health research and surveys and
strategic planning as specified in the Department Order No. 2018-0368 “Designation of Clearing
Houses for the Procurement Projects in the Department of Health — Central Office"
(HPDPB)
Who may avail: DOH Units in the Central Office
1. Memorandum of request for Terms of Requesting Party

reference clearance - one (1) original
copy
FEE
S
PERSON
AGENCY TO PROCESSI
ACTIONS BE NG TIME
E
PAI
D
1. Submit memorandum to 1.1. Receive Non 10 minutes Administrative

HPDPB requesting for a memorandum of e Aide/
review of TOR (for new request from the Administrative
and revised) client (includes Asst. -
stamping of the Administrative
document, encod Unit
Submission Through ing of the request
Walk-in: to the DTRAK
Department of Health system for
Health Policy numbering)
Development and
Planning Bureau 1.2. Forward Non 10 minutes Administrative
(HPDPB), Bldg. 3, 2 nd
request to the e Asst./Aide Ad
Floor, Sta. Cruz, Manila Office of the min-unit
Director and
encode request to
the incoming
Submission through documents
email:
1.3. Review and Non 4 hours Director IV-
Policy evaluate the e HPDPB
Division: healthpolicy@doh.g
submitted
ov.ph
documents by the
Research Division: Director for
healthresearch@doh.gov.ph appropriate action
Planning Division: 1.4. Endorse to Non 10 minutes Administrative
the concerned e Asst./Aide
Legislative Liaison Division: Division for Admin. Unit
appropriate action
lld@doh.gov.ph
and review
Strategy Management 1.5. Evaluate Non 3 hours Division Chief -
Division: pmsmd@doh.gov.ph requests by the e Health
Division Chief for Research
= decking to the Division /
technical staff for Health
review Planning
Division /
Health Policy
Division/
Performance
Monitoring and
Strategy
Management
Division
1.6. Prepare Non *2 days for Senior Health

response/ e TORs Program
memorandum on forwarded to Officer /
the results of the Health Planning
TOR review Research Officer IV, III/
Division Medical Officer
IV/ Supervising
Health
*3 days for Program
TORs Officer/ Health
forwarded to Program
Health Officer/
Planning/ Information
Performanc Officer/Dept.
e Monitoring Legislative
and Liaison
Strategy Specialist –
Managemen Health
t Division Research
Division /
Health
*3 days for Planning
TORs Division
forwarded //Performance
to Monitoring and
Health Strategy
Policy Management /
Division (on Health Policy
Consulting Division
Services for
Policy and
Health
Financing
Studies)
1.7. Approve the Non 1-day Division

Initial/ sign the Director IV
endorsement
memorandum
1.8. Forward the Non 10 minutes Administrative

signed memoran e Asst./Aide
dum to the Admin. Unit
Administrative
Unit for scanning
of the document
prior to issuance
2. Receipt of the response 2.1. Issuance of Non 1-hour Administrative

response via e Asst./Aide
official memo Admin. Unit
delivered to the
requesting end-
user unit/s
3. Accomplish Customer 3.1. Issue CSS Non 10 minutes Administrative

Satisfaction Survey (CSS) form directly to e Asst./Aide
form thru hard copy/ QR the client and Admin. Unit
code/ CSS link ensure
submission of
accomplished
CSS form
Total Non 4 days, and

e 50 minutes
for TOR
review of
Health
Research
Division
5 days, and
50 minutes
for TOR
review of
Health
Planning
Division,
Health
Policy
Division,
and
Performanc
e Monitoring
and
Strategy
Managemen
t Division
Note: *The indicated processing time is specific for review of TORs that are for contracting by
the DOH end-user units.
151. RESPONSE TO INQUIRIES AND REQUESTS FOR INTERNAL CLIENTS
The Health Policy Development and Planning Bureau caters to inquiries/requests related
to Health Policy Development; Health Research Development; Health Planning, Program, and
Project Development, Health Legislation, and Performance Monitoring and Strategy
Management matters from all DOH bureaus/offices/units.
(HPDPB)
Who may avail: All DOH Bureaus/Offices/Units
1. Letter of request - one (1) original copy Requesting party
FEE
S
PERSON
AGENCY TO PROCESSI
ACTIONS BE NG TIME
LE
PAI
D
1. Submit letter request to 1.1 Receive letter Non 10 minutes
HPDPB of request from the e
client. (includes Administrativ
stamping of the e Asst./
Submission Through Aide.
document,
Walk-in: of
encoding of the
request to DTRAK Administrativ
Department of Health
Health Policy Development System for e Unit
and Planning Bureau numbering)
(HPDPB), Bldg. 3, 2 Floor,
nd
Sta. Cruz, Manila

1.2. Forward Non 10 minutes
request to the e
Administrativ
Submission through email: Office of the
Director for e Asst./Aide.
Policy of
evaluation and
Division: healthpolicy@doh.g Administrativ
ov.ph
dissemination to
concerned unit e Unit
Research Division:
healthresearch@doh.gov.ph
Planning Division:
Legislative Liaison Division:
lld@doh.gov.ph
Strategy Management
Division: pmsmd@doh.gov.ph
1.3 Review and Non 4 hours Director IV-

evaluate the e HPDPB
submitted docum
ents by the
Director for
appropriate action
1.4 Endorse to the Non 10 minutes Administrativ
concerned Division e e Asst/ Aide.
for appropriate of
action Administrativ
e Unit
1.5. Evaluate Non 2 hours Division
requests by the e Chief- Health
Division Chief and Research
endorse to Division /
concerned Health
technical staff for Planning
the preparation Division /
of response Health Policy
Division/
Legislative
Liaison
Division/
Performance
Monitoring
and Strategy
Management
Division
1.6 Draft/ Prepare Non 3 days Senior Health
response e Program
letter/ Officer /
memorandum Planning
and endorse for Officer IV, III/
approval Medical
Officer IV/
Supervising
Health
Program
Officer/
Health
Program
Officer/
Information
Officer/ Dept.
Legislative
Liaison
Specialist –
Health
Research
Division /
Health
Planning
Division
/Performance
Monitoring
and Strategy
Management
Division/
Legislative
Liaison
Division/
Health Policy
Division
1.7. Approve the Non 1 day Division
Initial/sign the Director/
endorsement HPSDT-
letter/ Undersecreta
memorandum ry
2. Receipt of the response 2.1 Issuance of Non 1-hour Administrativ
Response: e e Asst./Aide -
Admin. Unit
For Walk-in
client:
Inform client thru
phone-call/text
that response is
ready for pick-
up/e-mail.
For e-mailed
requests:
e-mail the
requested
data/document to
the client.
3. Accomplish the 3.1 Provide Non 10 minutes Administrativ
Customer Satisfaction Customer Satisfac e e Asst./Aide -
Survey (CSS) Form thru tion Survey Admin. Unit
hard copy/ QR Code/ CSS (CSS)Form directly
link to the client and
ensure submission
of accomplished
CSS form
TOTAL Non 4 days, 7
e hours, and
40 minutes
152. REQUEST FOR POLICY REVIEW AND APPROVAL
The Health Policy Division of the Health Policy Development and Planning Bureau is
designated as the clearinghouse for policies and guidelines related to sectoral and program
strategies and implementation. It provides guidance and technical assistance to health
policymakers and program managers in the development and implementation of evidence-
based policies and plans toward productive, equitable, resilient, people-centered health systems
to achieve Universal Health Care.
Office or Division: Health Policy Division - Health Policy Development and
Planning Bureau (HPDPB)
Type of Transaction: G2G (DOH)
Who may avail: DOH Units in the Central Office

1. Policy Memo (for new policies) - one (1)
original copy
2. Endorsement Memo (for previously reviewed
policy) - one (1) original copy
3. Policy Review Form - one (1) original copy
4. Draft Policy / Guidelines - two (2) copies 1. End-user/Proponent Office
 1 Copy with Letter Head (signed by Office
st
2. Download DM 2021-0019
head) from DOH Intranet
 2 Copy with initial box (signed by cluster head)
nd
3. End-user/Proponent Office
5.Proof of Consultation - one xerox copy 4. End-user/Proponent Office
 Minutes of the Meeting 5. End-user/Proponent Office
 Highlights and Key Agreements of 6. End-user/Proponent Office
Public Consultation Meetings
6.Timeframe - one (1) original copy
7.List of references - one (1) original copy
(ref: Dept. Memorandum 2021-0019 and DO 2021-

0584)
FEES
CLIENT STEPS
PAID
1. Submit Policy Memo 1.1 Receipt of Administrative
and supporting policy memo and 1-hour Assistant/ –
documents to HPDPB – supporting Admit Unit
Policy Division documents
None
Submission through
email:  Stamping of
healthpolicy@doh.gov.ph the document
and encoding
to the DTRAK
system)
 Scanning and
sending of
documents
through email
1.2 Endorsement Medical Officer V -

to policy reviewers None 1-hour Health Policy
Division
1.3 Review of Medical Officer IV/
policy Supervising Health
Program Officer/
Dept. Legislative
 Send request Liaison Specialist/
for editable Senior Health
copies and Program
lacking Officer/Planning
attachments, Officer IV/ III/
as needed Health Program
Officer/Information
Note: Duration of Officer -
review depends Health Policy
on time received Division
and/or urgency of
the issuance;
routine policies Urgent/
may take 5-7 days Priority= 3
review; urgent and days
None
priority policies
shall take no Routine = 6
longer than 3 days days
upon receipt of the
assigned
reviewer.
Considerations for
the review are
macro
implications,
formatting,
appropriateness of
the type of policy
issuance, and
completeness of
operational
details.
1.4 Preparation/ Medical Officer V
submission of
Policy Review Medical Officer IV/
Form (PRF) and Supervising Health
cover Program Officer/
memorandum, for Dept. Legislative
approval Liaison Specialist/
of Division Chief Senior Health
Program
Note: Request for Officer/Planning
additional inputs Officer IV/ III/
and affixation of Health Program
signature/e- Officer/Information
signature Officer -
Health Policy
Division
1.5 Facilitation of Administrative
Director’s Assistant –
approval/signing,
None 10 minutes Admin Unit
of the PRF and
cover
Memorandum
1.6 Approval and Director IV
signing of PRF
None 4 hours
and cover
memorandum
2. Receipt of the 2.1 Release of 15 minutes Administrative
approved PRF PRF and cover Assistant –
memorandum to None Admin Unit
the concerned
office
TOTAL None Urgent: 3
days, 6 hrs,
and 25 mins.
Routine:
6 days, 6 hrs,
and 25 mins
Note: Process Nos. 1.3 - 1.5 covers the 3 and 7 days timeline for the actual policy review of
urgent/priority and routine policies respectively.
Health Facilities Enhancement
Program Management Office
153. REQUEST FOR MODIFICATION OF HFEP FUNDED FOR THE
INFRASTRUCTURE, MEDICAL EQUIPMENT, AND/OR INFRASTRUCTURE
This process covers the change in the project without changing its nature and allotment
classification
The following documents shall be prepared as attachments for the processing of the
submitted budget proposals:
1. Modification Form (1 Original Health Facilities Enhancement Program

Copy) Management Office (HFEPMO)
2. Modification Validation Form (1
Original Copy)


Transaction:
Who may avail: Centers for Health Development (CHDs), DOH Hospitals,
DATRCs, Bureau of Quarantine (BOQ)
WHERE TO SECURE
COMMON REQUIREMENTS: Requesting Office

1. Request letter from the original
recipient (1 Original Copy)
2. Justification Letter or
Recommendation from CHD/DOH
Hospital (1 Original Copy)
3. Certificate of Availability of
Personnel (1 Original Copy)
4. Mancom Resolution (1
Photocopy)
SITUATIONAL REQUIREMENTS: Requesting Office

A.For Equipment
1. List of Medical Equipment
with costing (1 Original
Copy)
Manpower (1 Original
Copy)
3. Certificate of Site
Readiness (1 Original
Copy)
B. For Infrastructure Requesting Office

1. Program of work for
infrastructure (1 Original
Copy)
2. Schematic plan (1 Original
Copy)
3. Certificate of Site
Readiness (1 Original
Copy)
C. For Infrastructure Requesting Office

Manpower
2. For CHDs, Commitment
from LGU in terms of
maintenance and operation
(1 Original Copy)
TO TIME RESPONSIBLE
BE
PAID

Modification modification and Health Facilities
Documents forward the Enhancement
head of office for Management
instructions Office (HFEP
MO)
1.2 Conduct initial None 4 Hours Concurrent

request and HFEP MO
endorse to the
assigned DMO for
further evaluation
1.3 Receive and None 1 day Development

further evaluate Management
the documents, Officer III (DMO
and endorse to the III)
head of office for HFEP MO
signature and
approval
If with compliance, if incomplete: Return

receive the to to the
notification on requesting party
lacking of
documents and
comply
1.4 Sign and None 3 hours Concurrent

approve the Director IV
request for HFEP MO
modification, and
endorse to admin
for the signature of
HPIDT USEC
1.5 Endorse the None 1 hour ADAS II

document to HFEP MO
HPIDT USEC
1.6 Conduct review None 3 days Undersecretary

and Approval of HPIDT
the request, and
endorse back to
the HFEP for
action
1.7 Receive and None 1 hour ADAS II

forward the signed HFEP MO
and approved
request to the
HFEP Director for
checking
1.8 Conduct final None 4 Hours Concurrent

review of the DIrector IV
request, and HFEP MO
endorse to the
admin for tracking
before the release
of documents
1.9 Receive and None 2 hours ADAS II

track the HFEP MO
document before
the release of the
document, and
endorse to the
assigned DMO III
to release the
request
2.Receive the 2.1 Receive, check None 1 day DMO III

approved request the documents, HFEP MO
for modification and release to the
requesting office
Total None 7 Days

154. REQUEST FOR CLEARANCE ON THE USE OF SAVINGS IN PURCHASING
MEDICAL EQUIPMENT, MOTOR VEHICLES, AND/OR INFRASTRUCTURE
This process is for the clearance in the utilization of savings from the current HFEP fund
allocations to purchase urgently necessary additional medical equipment, motor vehicle, and/or
infrastructure.

Transaction:
Who may avail: Centers for Health Development (CHDs), DOH Hospitals,
DATRCs, Bureau of Quarantine (BOQ)
WHERE TO SECURE
COMMON REQUIREMENTS: Requesting Office

1. Request letter from the original
recipient (1 Original Copy)
2. Justification Letter or
Recommendation from CHD/DOH
Hospital (1 Original Copy)
3. Certificate of Availability of Funds
(1 Original Copy)
4. Mancom Resolution (1 Photocopy)
SITUATIONAL REQUIREMENTS:
A.For Equipment
1. List of Medical Equipment
with costing (1 Original
Copy)
2. List of Recipients
B. For Equipment
1. Program of work for
infrastructure (1 Original
Copy)
2. Schematic plan (1 Original
Copy)
TO TIME RESPONSIBLE
BE
PAID

Modification modification and Health Facilities
Documents forward the Enhancement
head of the office Management
for instructions Office (HFEP
MO)
1.2 Conduct initial None 4 Hours Concurrent

request and HFEP MO
endorse to the
assigned DMO for
further evaluation
1.3 Receive and None 1 day Development

further evaluate Management
the documents, Officer III (DMO
and endorse to the III)
head of the office HFEP MO
for signature and
approval
If with if incomplete: Return

compliance, to the requesting
receive the party
notification on
lacking of
documents and
comply
1.4 Sign and None 4 hours Concurrent

approve the Director IV
request for HFEP MO
modification, and
endorse to admin
for tracking before
the release of
documents
1.5 Receive and None 2 hours ADAS II

track the HFEP MO
document before
the release of the
document, and
endorse to the
assigned DMO III
to release the
request
2.Received the 2.1 Receive, check None 1 day DMO III

approved request the documents, HFEP MO
for modification and release to the
requesting office
Total None 3 Days 3

hours
Health Human Resource
Development Bureau
155. AVAILMENT OF SCHOLARSHIPS UNDER THE DOH LOCAL SCHOLARSHIP
PROGRAM (LSP)
The DOH Local Scholarship Program provides opportunities to qualified Human Resource
for Health (HRH) holding plantilla positions to pursue Postgraduate studies and complete a
Baccalaureate Degree in any academic institution recognized and accredited by the
Commission on Higher Education.
Office or Division: Health Human Resource Development Bureau –
Learning and Development Division (HHRDB-LDD)

Who may avail: DOH Personnel at the Central Office, Centers for
Health Development, DOH-Retained Hospitals and
Local Government Unit-Hired Public Health
Workers holding plantilla positions

Preliminary Requirements: DOH-HHRDB-LDD
1. LSP Application Form (1 San Lazaro Compound, Bldg. 12-A, 3 Floor
rd
Original Copy) (may also download from tinyurl.com/DOH-LSP)

2.Certification/Endorsement Form DOH-HHRDB-LDD
(1 Original Copy) San Lazaro Compound, Bldg. 12-A, 3 Floor
rd
(may also download from tinyurl.com/DOH-LSP)

3.Certified True Copy of Diploma (1 Personnel Office / Human Resource Development
Copy) Unit (HRDU)
4.Certified True Copy of Transcript of Personnel Office / HRDU
Records (1 Copy)
Additional Requirements (once
applicant passes the preliminary Higher Education Institution (HEI)
assessment for eligibility):
1. Acceptance Letter from Higher
Education Institution (1 Original
Copy)
2.Four (4) sets of Originally Signed DOH-HHRDB-LDD
Scholarship Service Contract San Lazaro Compound, Bldg. 12-A, 3 Floor
rd
(template may be downloaded from

tinyurl.com/DOH-LSP)
3.Medical Certificate (1 Original Copy) Any Government Physician
4.Course Outline with subjects for the HEI
entire program and costing (1 Original
Copy)
5.Staff Development Plan (1 Original Personnel Office / HRDU
Copy)
FEES
PROCESSING
AGENCY TO PERSON
CLIENT STEPS TIME
PAID
1. Submission of 1.1 Receiving of None 5 working days HHRDB-LDD
preliminary application LSP Coordinator
requirements documents
1.2 Evaluation of
submitted
requirements
1.3 Notification of
conditionally
accepted
applicants to enroll
to the HEI
1.4 Notification of
unsuccessful
applicants
* incomplete
documents will not
be processed
2.Submission of 2.1 Receiving of None 10 working days HHRDB-LDD
additional additional LSP Coordinator
requirements requirements
2.2 Processing of
Scholarship
Service Contract
(SSC) and
Department
Personnel Order
(DPO)
*Applicant
shoulders the cost
of notarization of
the SSC
3.Attendance to Orientation of the None 4 hours HHRDB-LDD
the DOH LSP DOH Scholars LSP Coordinator
Orientation
* Scholar will start
attending the
academic program
at the HEI
15 working days
TOTAL NONE and 4 hours
Local Scholarship Person responsible position per step nos. 1-3

Program Coordinator Positions may be assigned to:
 Human Resource Management Officer I
 Human Resource Management Officer II
156. CPD APPLICATION FOR DOH PROGRAMS IN THE CENTRAL OFFICE AND
CENTERS FOR HEALTH DEVELOPMENT
As mandated by Executive Order No. 102 s.1999, the Department of Health shall ensure
the quality of training and health human resource development at all levels of the healthcare
system. The DOH, upholding the principle that human resources are the most important asset of
the agency, supports the development of the HRH workforce by providing continuing
professional development courses to ensure that their competencies are equipped with
competencies that are needed to perform their jobs effectively and efficiently.
Office or DOH Health Human Resources Development Bureau - Learning and
Division: Development Division (DOH-HHRDB-LDD) as the CPD Secretariat
Type of G2G-Government to Government
Transaction:
Who may avail: Program Manager/ Coordinator at the Department of Health Central
Office and Centers for Health Development
A.Application
1. CPD Application Checklist - One (1)
original copy
CPD Secretariat at Bldg. 12A, 3rd floor
2.CPD Application Form - One (1) original copy
3.Instructional Design - One (1) original copy
4.Evaluation Tool (Level II & Level I) - One (1) Program Manager/ Coordinators
original copy
5.One (1) original copy Program of Activities -
One (1) original copy
6.Operations Details - One (1) original copy CPD Secretariat at Bldg. 12A, 3rd floor
7.Breakdown of Expenses - One (1) original
copy
8.Resume and PRC ID per Resource Person/s
Identified Resource Person/s
- One (1) original copy
B. Completion
1. CPD Completion Checklist - One (1)
original copy
2.CPD Completion Form - One (1) original copy
3.Registration Attendance Sheet per profession CPD Secretariat at Bldg. 12A, 3rd floor
of participants - One (1) original copy
4.Attendance Sheet per profession - One (1)
original copy
5.Summary of Evaluation of Resource Persons Program Manager/ Coordinators
- One (1) original copy
6.Summary of Evaluation of Participants - One
(1) original copy
7.Actual Program of Activities - One (1) original
copy
8.Actual Breakdown of Expenses - One (1)
original copy
9.Photos
C. Letter of changes on the conduct of the
CPD Secretariat at Bldg. 12A, 3rd floor
CPD program (if applicable)
FEES
BE TIME RESPONSIBLE
PAID
1. Submission of 1. Receiving of None 5 minutes Human Resource
application documents and Management
package for ensuring that the Officer
CPD Program deadline is met (45 II/Administraive
Accreditation working days before Officer I- HHRDB
the conduct of Learning and
program) Development
Division
2.Evaluation of submitted None 3 hours Human Resource

requirements Management
Officer
1.2.1 If complete, II/Administraive
proceed to 1.3 Officer I- HHRDB
Learning and
1.2.2 If with comments, Development
program manager shall Division
comply within 3
working days
3.Facilitate approval of the None 30 minutes Human Resource
application package by the Management
CPD Officer Officer
II/Administrative
Officer I- HHRDB
Learning and
Development
Division
None 1 day Human Resource
Management
4.Submission to PRC Officer
II/Administrative
*Program Officer I- HHRDB
Manager/Coordinator Learning and
will conduct the activity Development
Division
2.Submission of 1. Receiving of None 5 minutes Human Resource
CPD Completion documents and Management
Requirements ensuring that the Officer
deadline is met (5 II/Administraive
calendar days and 15 Officer I- HHRDB
calendar days for the Learning and
attendance sheet [MS Development
Excel] and completion Division
report, respectively)
2.Review completion None 3 hours, 30 Human Resource

requirements minutes Management
Officer
2.2.1 If complete, II/Administraive
proceed to 2.3 Officer I- HHRDB
Learning and
2.2.2 If with comments, Development
program manager shall Division
comply within 3
working days
3.Facilitate approval of the None 10 minutes Human Resource
CPD Officer Management
Officer
II/Administraive
Officer I- HHRDB
Learning and
Development
Division
4.Submission to PRC None 1 day Human Resource
Management
Officer
II/Administraive
Officer I- HHRDB
Learning and
Development
Division
TOTAL N/A 2 days, 7
hours and
4550 minutes
Knowledge Management and
Information Technology Service
157. REQUEST FOR DOH DATA COLLECT MODULE
Procedure in the requests for DDC Data Collection Tool in DOH- Central Office, Ministry
of Health-BARMM, and all Center for Health and Development
Office or Division: Knowledge Management Division (KMD) -

Data Management Unit in Knowledge
Management and Information Technology
Service (KMITS)
Who May Avail: Department of Health- Central Office,

Ministry of Health BARMM, All Center for
Health Development
1. One (1) Service Request Form Downloadable Form at DOH Intranet

(signed by head of office) (https://home.doh.gov.ph/)
2. Request Letter (address to KMITS Requesting Office

Director and signed by head of office)
indicating project name, project
background and objectives/purpose
3. Metadata and Forms(if available) Requesting Office(what format spread

sheet)

BE
PAID
1. Submit Letter 1.1. Receive None 10 minutes Division Chief /

of request and assign Administrative
Request and Fill- to concerned staff Officer
out (DMU Team)
SRF signed by
Head of Office
If requirements are
Receive the incomplete, return
incomplete
requirements for to the client for
completion completion
2. Wait for the 2.1 Assess and None 8 hours Division Chief /
response review of Metadata Information
Officer/
Information
Systems
Researcher,/
Project
Development
Officer/ Health
Program Officer
3. Receipt of 3.1 Schedule and None 2 hours Information

Response meet with the Officer/
requesting office Information
Systems
Researcher,/
Project
Development
Officer/ Health
Program Officer
3.2 Gather data None 2 hours Information

collection tool Officer/
requirements Information
Systems
Researcher,/
Project
Development
Officer/ Health
Program Officer
4. Wait for the 4.1 None 19 days Project

Creation/Update Creation/Updating Development
of the Data of the data Officer
Collection Tool collection tool
5. Deployment of 5.1 Presentation of None 2 hours Project

the data data collection tool Development
collection tool Officer
5.2 Deployment of None 30 minutes Project

the data collection Development
tool to production. Officer
6. Accomplish 6.1 Provision of None 10 minutes Project
proof of signed proof of Development
execution execution to the Officer
requesting office for
compliance.
TOTAL None 19 days 14

hours and 40
minutes
158. REQUEST FOR DATA VISUALIZATION AND ANALYTICS DASHBOARD
Procedure in the requests for Data Visualization and Analytics Dashboard in DOH-
Central Office, Ministry of Health-BARMM, and all Center for Health and Development
Office or Division: Knowledge Management Division (KMD) -

FOI Unit in Knowledge Management and
Information Technology Service (KMITS)
Who May Avail: Department of Health- Central Office,

Ministry of Health BARMM, All Center for
Health Development
1. One (1) Service Request Form Downloadable Form at DOH Intranet

(signed by head of office) (https://home.doh.gov.ph/)
2. Request Letter (address to KMITS Requesting Office

Director and signed by head of office)
indicating project name, project
background and objectives/purpose
3. Metadata Requesting Office
CLIENT AGENCY FEES PROCESSING PERSON

STEPS ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Submit 1.1. Receive None 10 minutes Division Chief /

Letter of request and Administrative
Request and assign to Officer
Fill-out concerned staff
SRF signed by (DMU Team)
Head of Office
Receive the If requirements

incomplete are incomplete,
requirements return to the client
for completion for completion
2. Wait for the 2.1 Assess and None 8 hours Division Chief /
response review of Information Officer/
Metadata Information Systems
Researcher,/ Project
Development Officer/
Health Program
Officer
3. Receipt of 3.1 Schedule and None 2 hours Information Officer/

Response meet with the Information Systems
requesting office Researcher,/ Project
Health Program
Officer
3.2 Gather None 2 hours Information Officer/

dashboard Information Systems
requirements Researcher,/ Project
Health Program
Officer
4. Wait for the 4.1 Dashboard None 19 days Information Systems

Development Development Researcher
of dashboard
5. Acceptance 5.1 Present None 2 hours Information Systems

and approval of Dashboard Researcher
dashboard
5.3 Deployment None 30 minutes Information Systems

and uploading of Researcher
final dashboard
6. Accomplish 6.1 Provision of None 15 minutes Administrative Staff

proof of signed proof of
execution execution to the
requesting office
for compliance.
TOTAL None 19 days 14

hours and 55
minutes
159. DISTRIBUTION OF ICT EQUIPMENT IN CHDS, DOH HOSPITALS AND TRCS
The Knowledge Management and Information Technology Service- Administrative Unit
provide ICT equipment to all DOH Regional Offices, Hospitals and TRCs to be efficient and
effective health workers and also to implement innovative ICT platforms to support increased
access, availability and equity of healthcare services.
Office or Division: Knowledge Management and Information Technology Service –
Administrative Unit (KMITS-Admin Unit)
Type of
G2G (Government to Government)
Transaction:
Who may avail: CHDs, DOH Hospitals and TRCs employees
1. Letter request 1. Requesting Office
2. DTRAK Registration and Routing 2. Requesting Office
Slip
For email: sent to
kmits@doh.gov.ph
FEES
AGENCY TO PERSON
CLIENT STEPS PROCESSINGTIME
PAID
1. Submit letter of1.1 Received request None 5 minutes Administrative
request Assistant II-
addressed to KMITS
Director IV of 1.2 Letter forwarded to None 1 day Director IV-
KMITS Director IV for KMITS
approval
For email send1.3 Letter of Request None 20 minutes Administrative
request through will be forwarded Officer IV- KMITS
KMITS- Admin to Administrative
kmits@doh.gov.ph Officer IV for
action
*If requested
equipment is
available proceed
to 1.4
*If requested
equipment is not
available, draft
response letter to
the requesting
office
1.4 Coordinate with the None 20 minutes Administrative
requesting office Assistant IV-
(Regional Offices, KMITS
DOH Hospitals
and TRCs) for the
confirmation of
requested ICT
equipment
2.Accomplish the 2.1 Receive the signed None 30 minutes Administrative

property transfer property transfer Assistant IV-
receipt (PTR) and receipt (PTR) and KMITS
gate pass gate pass
(original signed) *if submitted PTR
is compliant
proceed to 2.2
agency actions
*If submitted PTR
is not compliant or
missigned a copy
of PTR inform the
client to
accomplish the
submitted PTR
2.2 Releasing Officer None 25 minutes Information

signs the PTR Technology
Officer III;
Administrative
Officer IV- KMITS
2.3 Submit the four None 1 day Property
(4) copies of PTR Management
to Property Team of
Management Administrative
Team of Service
Administrative (PMT-AS)
Service (PMT-AS)
for recording and
transfer of
accountability and
stamping/ marking
of all pages
2.4 Receive the None 10 minutes Property
remaining three (3) Management
copies of PTR Team of
from PMT-AS Administrative
Service
(PMT-AS)
3.1 Schedule the None
shipment of the 15 minutes
3.Receive the ICT ICT equipment if:
equipment
for pick-up (within
Metro Manila)
Administrative
Assistant IV-
delivery/ shipment KMITS
(Coordination with 2 days
the preferred
courier of the
Regions, DOH and
TRCs if outside
Metro Manila)
3.2 Release the ICT None 15 minutes Administrative
equipment to Assistant III-
recipient with one KMITS
duly signed PTR
3.3 Provide one None 15 minutes Administrative
(1) copy of PTR to Assistant-
Division-FMS Division (AD),
FMS
3.4 File two (2) None 5 minutes Administrative
remaining copies Assistant III-
PAR/PTR KMITS
TOTAL None *If ICT equipment
PROCESSING is not for shipping
TIME
2 days, 1 hour and
40 minutes
*If ICT equipment

is for shipping
4 days 1 hour and

40 minutes
GRAND TOTAL 6 days 3 hours and

20 minutes
160. DISTRIBUTION OF ICT EQUIPMENT IN CENTRAL OFFICE
The Knowledge Management and Information Technology Service- Administrative Unit

provide ICT equipment to all DOH employees to be efficient and effective health workers and
also to implement innovative ICT platforms to support increased access, availability and equity
of healthcare services.
Office or Division: Knowledge Management and Information Technology Service –
Administrative Unit (KMITS-Admin Unit)
Transaction:
Who may avail: DOH employees
1. Letter Request 1.Requesting Office
2. DTRAK Registration and Routing 2. Requesting Office
Slip
For email: sent to
kmits@doh.gov.ph
CLIENT STEPS AGENCY FEES PROCESSINGTIME PERSON
ACTIONS TO RESPONSIBLE
BE
PAID
1. Submit letter of 1.1 Receive request None 5 minutes Administrative
request Assistant III-
addressed to KMITS
Director IV of 1.2 Forward the None 1 day Director IV-
KMITS letter to Director IV KMITS
For email sent for approval
through KMITS- 1.3 Forward the None 20 minutes Administrative
Admin letter of request to Officer IV-
(kmits@doh.gov.ph) Administrative KMITS
Officer IV for action
*If requested
equipment is
available proceed
to 1.4
*If requested
equipment is not
available, draft
response letter to
the requesting
office
1.4. Coordinate None 20 minutes Administrative
with the requesting Assistant IV/
office for the Administrative
confirmation and
availability of Officer IV -
requested ICT KMITS
equipment
2. Accomplish the 2.1 Receive the None 30 minutes Administrative

property signed property Assistant IV-
acknowledgement acknowledgement KMITS
receipt (PAR) and receipt (PAR) and
gate pass gate pass
(original signed)
*If submitted PAR is
compliant proceed
to agency actions
2.2
*If submitted PAR is
not compliant or
missigned a copy of
PAR inform the
client to accomplish
properly the
submitted PAR
2.2 Releasing Officer None 25 minutes Information
signs the PAR and Technology
gatespass Officer III;
Administrative
Officer IV-
KMITS
2.3 Submit the four (4) None 1 day Property
copies of PAR to Management
Property Team of
Management Team Administrative
of Administrative Service
Service (PMT-AS) (PMT-AS)
for recording and
transfer of
accountability and
stamping/ marking
of all pages
remaining three (3) Assistant III-
copies of PAR from KMITS
PMT-AS
3. For Active 3.1 If requested None 1 day Administrative
Directory equipment is Assistant III/
desktop computer, Administrative
forward the ICT Assistant V/
equipment request Administrative
to ICTISD for active Assistant VI -
directory (AD) KMITS
4. Receive the 4.1. Release the None 15 minutes Administrative
equipment ICT equipment to Assistant III-
recipient with one KMITS
duly signed PAR
4.2 Provide one (1) None 15 minutes Administrative
copy of PAR to Assistant-
Division-FMS Division (AD),
FMS
4.3. File two (2) None 5 minutes Administrative
remaining copies Assistant III-
PAR/PTR KMITS
TOTAL None *If ICT equipment
PROCESSING is not for Active
TIME Directory
2 days, 2 hours
and 24 minutes
*If ICT equipment

is for Active
Directory
3 days, 2 hour and

24 minutes
GRAND TOTAL 5 days, 4 hours

and 48 minutes
161. CORRECTIVE MAINTENANCE OF COMPUTERS/PERIPHERALS,
INTERNET/NETWORK CONNECTION, IPPBX CONNECTION, VIRUS ISSUES
The Knowledge Management and Information Technology Service- Information and

Communication Technology Infrastructure and Security Division (KMITS-ICTISD) provide
repair/corrective maintenance on all ICT equipment and peripherals in all DOH Central Offices.
Service – Information and Communications Technology
Infrastructure and Security Division (KMITS-ICTISD)
Who may avail: DOH Central Office Employees
1. Online IT Support Ticket 1. https://techsupport.doh.gov.ph
2. Completely accomplished Service 2. Download the form from
Request Form signed by the End-user https://home.doh.gov.ph
and approved by the concerned
Administrative Officer, one (1) original
copy (if applicable)
CLIENT STEPS AGENCY FEE PROCESSINGT PERSON
ACTIONS S IME RESPONSIB
TO LE
BE
PAI
D
1. Register service 1. Check the Non 10 minutes Administrativ
request at severity of the e e Assistant III
https://techsupport.doh. ICT problem. /
gov.ph Computer
Operator /
If the problem Information
is simple, Officer I
proceed to
agency actions
1.1.
If the problem
is minor,
proceed to
agency
actions1.2.
If the problem
is major,
proceed to
agency actions
1.3.
1.1. Make a Non 15 minutes Administrativ

phone call e e Assistant III
and guide /
client on how Computer
to solve the Operator /
problem. Information
Officer I
If the
problem is
solved,
proceed to
agency
actions 2.6.
If the
problem
cannot be
solved over
the phone,
proceed to
agency
actions 1.2.
1.2. Go to the Non 4 hours Administrativ
concerned e e Assistant III
office and /
diagnose/ Computer
troubleshoot/ Operator /
repair the Information
problem Officer I
onsite.
If the
problem is
solved,
proceed to
agency
actions 2.6.
If the
problem
cannot be
solved
onsite,
proceed to
agency
actions 1.3. .
1.3. Advise Non 10 minutes Administrativ
the client to e e Assistant III
bring the ICT /
equipment to Computer
KMITS Operator /
Maintenance Information
office and fill- Officer I
out the
downloaded
Service
Request
Form.
2. Bring ICT equipment to 2. Receive the Non 15 minutes Administrativ
KMITS with completely equipment. Ch e e Assistant V/
accomplished Service eck the Administrativ
Request Form completeness e Assistant VI
of the filled-out
Service
Request
If the
equipment
was repaired
outside or for
replacement of
parts, proceed
to agency
actions 2.4.1.
2.1. Diagnos Non 3 days Administrativ
e/ e e Assistant V/
troubleshoot/ Administrativ
repair the e Assistant VI
problem
If the
problem is
solved,
proceed to
agency
actions 2.5.
If the
problem
cannot be
solved
because of
defective
parts,
proceed to
agency
actions 2.2.
2.2. Check Non 15 minutes Administrativ
the e e Assistant V/
equipment if Administrativ
under e Assistant VI
warranty.
If equipment
is under
warranty
proceed to
agency
actions 2.3.,
if not,
proceed to
agency
actions 2.4.
2.3. Inform Non 10 minutes Administrativ
End-user that e e Assistant V/
repair will be Administrativ
conducted by e Assistant VI
the supplier
and will be
advised once
the supplier
finished the
repair.
Proceed to
agency
actions 2.5.
2.4. Prepare 1 hour Administrativ
Pre- e Assistant V/
Inspection Administrativ
Report and e Assistant VI
advise client
that
equipment is
for outside
repair or
procurement
of
replacement
for the
defective
part(s).
Proceed to
agency
actions 2.5.
2.4.1. Instal Non 1 hour and 30 Administrativ
l the e minutes e Assistant V/
replacemen Administrativ
t parts e Assistant VI
and/or test
the repaired
equipment.
2.4.2. Prep Non 15 minutes Administrativ
are Post- e e Assistant V/
Inspection Administrativ
report e Assistant VI
2.5. Prepare Non 15 minutes Administrativ
Gatepass for e e Assistant V/
the release of Administrativ
the ICT e Assistant VI
Equipment
2.6. Close Non 10 minutes Administrativ

the ticket e e Assistant III
/
Computer
Operator /
Information
Officer I
TOTAL Non *Simple – 35
e minutes
*Minor – 4
hours 35
minutes
*Major – 4 days
5 hours and 30
minutes
GRAND TOTAL 4 days, 10

hours and 40
minutes
162. CLEARANCE OF TECHNICAL SPECIFICATIONS FOR ICT EQUIPMENT AND
SERVICE

Communication Technology Infrastructure and Security Division (KMITS-ICTISD) serves as the
clearing house for the procurement of ICT equipment and services.
Office or Division: Knowledge Management and Information Technology Service
– Information and Communications Technology Infrastructure
and Security Division (KMITS-ICTISD)
Transaction:
1. Purchase Request generated 1. System generated from
from POMIS signed by the https://pomis.doh.gov.ph
concerned signatories, one (1)
original copy
BE
PAID
Purchase PR Assistant III /
Request (PR) for Computer
clearance (new Operator II /
or Information
revised/updated) Systems
Analyst II
2. Check or None 1 day Computer
review the Operator II /
Technical Information
Specifications Systems
Analyst II
If Technical
Specifications
does not
conform with
DOH
standard, or
needs
revisions/
corrections,
proceed to
agency
actions 6.
3. Stamp the None 30 minutes Administrative

PR with the Assistant III /
Clearance Computer
stamp Operator II
.
4. Initial the None 1 day Administrative
PR Assistant VI /
Information
Officer I/
Computer
Maintenance
Technologist III
5. Sign the None 1 day KMITS Director

PR
6. Release None 5 minutes Administrative
the cleared Assistant III /
PR or PR with Computer
corresponding Operator II /
remarks to Information
KMITS Admin Systems
Analyst II
GRAND TOTAL None 3 days, and 40
minutes
163. WIFI CONNECTION FOR DOH EMPLOYEES

Communication Technology Infrastructure and Security Division (KMITS-ICTISD) provides the
creation of account for DOH employees for access to Wifi connection.
Division: Information and Communications Technology Infrastructure and
Security Division (KMITS-ICTISD)
Transaction:
1. DOH ICT Account Form signed 1. Download the form from
by the Administrative Officer or https://home.doh.gov.ph
Immediate Supervisor, one (1)
original copy
BE
PAID
completely filled- completely Assistant III /
out DOH ICT filled-out DOH Information
Account Form ICT Account Systems
signed by the Form Analyst II
Administrative
Officer or 1.1 Instruct None 5 minutes Administrative
Immediate the client to Assistant III /
Supervisor register to Information
WiFi2 network. Systems
Analyst II
2. Register to 2. Check the None 5 minutes Administrative

WiFi2 registered email Assistant III /
network. Use a address Information
DOH email If corporate Systems
account. email address Analyst II
(@doh.gov.ph)
is registered,
proceed to
agency actions
2.1.
If registered
email address is
not a corporate
email, proceed
to client steps
2.
2.1. Approve None 5 minutes Administrative

the Assistant III /
registration, Information
proceed to Systems
client step3. Analyst II
3. Connect to the Client

WiFi network
GRAND TOTAL None 20 minutes
164. EMAIL ACCOUNT CREATION AND PASSWORD RESET

Communication Technology Infrastructure and Security Division (KMITS-ICTISD) provides the
creation of corporate email account for DOH employees.
Division: Information and Communications Technology Infrastructure and
Security Division (KMITS-ICTISD)
Transaction:
1. DOH ICT Account Form signed 1. Download the form from
by the Administrative Officer or https://home.doh.gov.ph
Immediate Supervisor, one (1)
original copy
BE
PAID
1. Submit 1. Receive and None 5 minutes Administrative
completely filled- check the Assistant III /
out DOH ICT completeness of Computer
Account Form the filled-out Operator III
signed by the form.
Administrative
Officer or
If no recovery
Immediate
email address
Supervisor
(alternate email
account),
contact the end-
user and ask for
the recovery
email account
(alternate email
account).
2. Check the None 5 minutes Administrative

request. Assistant III /
Computer
Operator III
If the request is
for email
account
creation,
proceed to
agency actions
3.
If the request if
for password
reset, proceed
to agency
actions 4.
3. Create email None 10 minutes Administrative
account then Assistant III /
proceed to Computer
agency actions Operator III
5.
4. Generate a None 10 minutes Administrative
new password, Assistant III /
then proceed to Computer
agency actions Operator III
5.
5. Send the None 5 minutes Administrative
created Assistant III /
credentials to Computer
the recovery Operator III
email address
(alternate email
account)
provided by the
client.
GRAND TOTAL None 25 minutes
Management Services Team
165. GRANT OF COVID-19 SICKNESS AND DEATH COMPENSATION
This document describes the standard guidelines and procedures for the Grant of
COVID-19 Sickness and Death Compensation
The grant of COVID-19 Sickness and Death Compensation to eligible health workers is
pursuant to Republic Act (RA) No. 11494 for the period of February 1, 2020 to June 30, 2021;
and the RA No. 11712 for the period of July 1, 2021 until the lifting of the State of Public Health
Emergency due to COVID-19 pandemic. The said laws are further operationalized by
Department of Health (DOH)- Department of Budget and Management (DBM) Joint
Administrative Order (JAO) No. 2022-0001 supplemented by the DOH Department
Memorandum (DM) No. 2022-0259 and the DOH Administrative Order (AO) 2022-0037
respectively.
Pursuant to the above laws, the grant of the said compensation to eligible health workers,
who have contracted COVID-19 infection and or died in line of duty shall be provided upon
submission of complete and compliant documentary requirements based on applicable
guidelines. Further the above laws stipulate that the compensation provided to eligible health
workers amount to: fifteen thousand pesos (Php 15,000.00) shall be provided to those who had
mild moderate COVID-19 disease; one hundred thousand pesos (Php 100,000.00) to those who
had severe or critical COVID-19 disease; and one million pesos (Php 1,000,000.00) to those
who contracted COVID-19 infection in line of duty and died due to COVID-19.
The grant of compensation to qualified health workers shall be in compliance to applicable

guidelines based on the date of infection as reflected in the date of specimen collection in the
attached RT-PCR/Antigen result form. The eligibility criteria for the grant of the said
compensation are as follows:
1. The eligible health workers provide critical and urgent services aligned in the
National Action Plan (NAP) Prevention, Detection, Isolation, Treat, Reintegrate,
Vaccination (PDITR+) COVID-19 Response strategy framework of the National
Government. Further, they should be:
 Exposed to COVID-19 patients and high risk health care workers pursuant to
DOH-DBM JAO No. 2022-0001; OR
 Involved in COVID-19 PDITR+ COVID-19 Response strategy framework
pursuant to DOH AO No. 2022-0037; AND
2. The infection should be acquired in line of duty as validated in the Certificate of

Employment and other documentary requirements as deemed necessary by the
designated processing unit.
The beneficiaries are categorized into two:
Primary beneficiaries — refers to the following: surviving legal spouse, until s/he
remarries or co-habits/engages in common-law relationship; and the dependent legitimate,
legally adopted or legitimated children, including illegitimate children, who have reached the age
of majority, or have reached the age of majority but incapacitated and incapable of self-support
due to mental or physical defect acquired prior to age of majority (adopted from the survivorship
benefits of GSIS).
Secondary beneficiaries — refers to dependent parents and subject to the restrictions

on dependent children, the legitimate descendants. (adopted from the survivorship benefits of
GSIS).
Secondary beneficiaries are only entitled to compensation benefits if there are no primary
beneficiaries.
Mode of compensation:
For mild/moderate cases:
1) bank deposit thru LandBank of the Philippines (LBP) Account or
2) issuance of check for clients without LBP account
For severe/critical or death cases: issuance of check (pick up only)
Stage 1. Submission and Evaluation of Documentary Requirements
This process refers to the receipt and evaluation of documentary requirements submitted
by the requesting party. The Case Managers and Senior Case Manager will evaluate the
documentary requirements based on the guidelines.
The following documentary requirements will be prepared by the Case Manager as
attachments to process the payment of the claim:
1. Queueing slip of Central Processing Unit

2. Obligation Request Status (ORS) – Three (3) Original Copy – Obligated
3. Disbursement Voucher (DV) – Four (4) Original Copies
4 .RT-PCR Test with a positive result or facility-based Rapid antigen test with positive
result - One (1) Original or CTC
5. Certificate of Employment - One (1) Original or Contract or Volunteer Certificate - One
(1) Original or CTC
6. Certificate of Exposure to COVID-19 with list of duties and responsibilities signed by
supervisor or Original Certificate of Involvement in COVID-19 Response - One (1) Original
7. Photocopy of valid ID of the HCW / non-HCW - One (1) Photocopy
8. Comprehensive Clinical Abstract (if hospitalized) - One (1) Original or CTC
9. Medical Certificate/Symptom Monitoring Sheet (if facility/home isolation) or PSA death
certificate (if death case) (Medical Certificate should have specific symptoms, diagnosis (for ex.
COVID-19 Mild), and duration of quarantine Indicated) - One (1) Original or CTC
10. Original or CTC of Chest X-ray result/s (for severe or critical) - One (1) Original or
CTC
11. Landbank ATM card (front only - if available) - One (1) Photocopy
Stage 2. Processing of Claim by the Financial and Management Services (FMS)
This process refers to the review and evaluation of the submitted documentary
requirements of the DOH-FMS subject to the policy of the DOH and the usual accounting and
auditing rules and regulations.
In case of unavailability of cash, specifically on the vouchers received and processed on
the last week of the month, the accounting division shall only certify the DV as to completeness
of SDs and propriety of amount.
In case of check, the cut-off time is 3:00 pm per Landbank of the Philippines (LBP) policy.
IMPORTANT: The total turnaround time from filing of eligible COVID-19 compensation
claim to release and payment is affected by the availability of funding source.
Office or Division: Management Services Team-Assistant

Secretary Office (MST-A)
Who may avail: All eligible healthcare workers and non-
health care workers in the DOH Central
Office who acquired COVID-19 disease
in line of duty
PRIMARY/COMMON REQUIREMENTS FOR:
A. Eligible Health Workers Who Contracted Mild/Moderate COVID-19
Infection
B. Eligible Health Workers Who Suffered Severe/Critical COVID-19
Infection
1. One (1) original copy duly Hard copy available at MST-A or can be
accomplished COVID-19 accessed at:
Compensation Claim Application https://bit.ly/c19compAppForm
Form
2.One (1) original copy updated Service DOH Personnel Administrative Division
Record or Certificate of Employment
3.One (1) photocopy Valid government GSIS, or SSS UMID, PhilHealth ID with
issued IDs Picture, Postal, PRC, Voter’s ID,
National ID, Senior Citizen’s, OFW ID,
Health Facility/Agency ID, and PWD ID
4.One (1) Certified True Copy (CTC) Attending Physician/Hospital or Health
Comprehensive Medical/Clinical Abstract Facility including TTMF where patient
or Discharge Summary signed by the was admitted
Attending Physician,
5. One (1) CTC RT-PCR Result DOH accredited laboratory who
performed the test and indicated a
positive result
If client will submit a Rapid Antigen
Result:
a.Antigen test should reflect the FDA
registered antigen test kit
b.Justification for the Use of Antigen Test
from the Local Epidemiology Surveillance
Unit
Note: Only those justifications aligned

with the circumstances in DM No. 2020-
0512 or latest DOH issuance on the
acceptability of the use of Antigen Test
shall be approved for the grant of
compensation.
5.One (1) original copy of Certification of Template provided by MST-A
Exposure/Involvement duly signed by
supervisor (whichever is applicable),
Note: Certificate of Exposure is required

for claims whose date of infection fall
between February 1, 2020- June 30, Hard copy available at MST-A or can be
2021 accessed at:https://bit.ly/c19CompCOE
Certificate of Involvement is required for

claims whose date of infection fall
Hard copy available at MST-A or can be
between July 1, 2021 until lifting of Public
accessed at: https://bit.ly/c19CompCOI
Health Emergency
6.One (1) photocopy of Active Landbank Claimant
ATM (if applicable)
A.Eligible Health Workers Who Contracted Mild/Moderate COVID-19 Infection
In case the person who will process
the application is not the heir or the
healthcare worker him/herself:
Law Office
a.One (1) Original copy of Special Power
of Attorney (SPA)
In case the person who will claim the Law Office
cheque is not the healthcare worker
him/herself:
a.One (1) Original copy of Special Power
of Attorney (SPA)
b.One (1) Photocopy of Valid government
issued IDs,
If home quarantined,
City Hall / Municipal Hall / Provincial Hall

a. One (1) CTC or Original copy of as applicable
Medical certificate issued by the physician
of the admitting hospital
If facility quarantined,
b. One (1) CTC or Original copy of

Medical certificate issued by
City/Municipal or Provincial Health
Authority/Appropriate Epidemiology
Surveillance Officer
B. Eligible Health Workers Who Suffered Severe/Critical COVID-19 Infection
1. One (1) CTC of Chest X-ray Result Hospital where the applicant was
admitted
1. One (1) Original Copy Death PSA/ Local Civil Registrar
Certificate
if the claimant is the surviving spouse PSA
2. One (1) Authenticated Copy of
Marriage certificate
Otherwise PSA
2. One (1) Authenticated copy Certificate

of Finality of Annulment/Nullity or
Annotated Marriage Contract/Certificate,
if applicable
for single Health Worker PSA
2. One (1) Authenticated Copy of
Certificate of No Marriage (CENOMAR)
if the claimant is/are the surviving PSA or Local Civil Registrar
child/children
2. One (1) Original copy Birth Certificate/s
of the child/children
3. Affidavit of Guardianship of minor or Law Office
incapacitated child/children, if applicable
4. For claiming of check: GSIS, SSS UMID, PhilHealth, Postal,

(Only the legal beneficiary is allowed to PRC, Senior Citizen’s and OFW ID
claim/pick up the check) Present One (1)
valid government issued ID
SUPPORTING REQUIREMENTS FOR MILD/MODERATE, SEVERE/CRITICAL,
AND DEATH
Any of the following documents may be Medical Records of Admitting Health
asked by the Senior Case Manager in Facility
ascertaining the classification of the
claimant to the compensation:
 Emergency Room medical
record/chart with Admitting Vital
Signs
 Arterial Blood Gas Results done in
patient
 Detailed hospital medical
records/discharge summary with
detailed course in the wards
 Other pertinent medical records as
specified by the senior case
manager
CLIENT AGENCY ACTIONSFEES PROCESSI PERSON

STEPS TO BE NG TIME RESPONSIBLE
PAID
STAGE I: SUBMISSION AND EVALUATION OF DOCUMENTARY
REQUIREMENTS
1. Submit 1.1. Identify the None 1 minute Administrative
COVID-19 claimant/authorized Officer, Social
Sickness beneficiary Welfare Officer
and Death (MST -A)
Application
Form and
Requireme
nts
1.2 None 1.2. Validate the None 3 minutes Administrative
completeness of the Officer, Social
documents and Welfare Officer
accuracy of the data (MST -A)
encoded in the COVID-
19 Compensation
Application Form based
on the applicable
existing guidelines for
the grant of COVID-19
Sickness and Death
Compensation
If complete, instruct the

claimant to await
notification and status
of the submissions in
the registered email
address and then
If incomplete, proceed to 1.3
receive the
returned
If incomplete, return
incomplete
documents to claimant
documents for
for compliance
compliance
1.3 None 1.3. Encode the filed None 3 minutes Administrative
COVID-19 Officer, Social
compensation claim in Welfare Officer
the COVID-19 (MST -A)
Compensation
Assessment System
(COMPASS)
1.4 None 1.4. Endorse the None 2 minutes Administrative
submitted COVID-19 Officer, Social
sickness and death Welfare Officer
compensation claim to (MST -A)
the Senior Case
Manager
1.5 None 1.5. Evaluate the None 4 hours Senior Case
eligibility of the Manager
submitted claim and (MST-A)
documentary
requirements based on
existing applicable
guidelines
If approved/eligible,
Receive the proceed to 1.6
email
notification for If disapproved, the
the claimant will be notified
disapproved through email via the
claim COMPASS.
1.6 None 1.6 Finalize the None 4 hours Senior Case
classification of the Manager
claim based on clinical (MST-A)
judgement backed up
by the submitted
medical records
If classification of claim
cannot be ascertained,
the following may be
done by the Senior
Case Manager: Senior Case
Manager
4 hours (MST-A)
 Request
supporting
documentary
requirements
(please see No.
3 Supporting
Requirements)
to ascertain the
case
classification/sev
erity of the filed
claim as need
arises
If classification of claim None 15 minutes Senior Case
is ascertained: Manager
(MST-A)
 Update the case

classification
and eligibility of
the of the claim
in the
COMPASS
2.1 Receive 2.1 Send COMPASS None 1 minute Senior Case

the notification generated notification Manager
for final to the claimant based (MST-A)
evaluation on final evaluation and
forward to Case
Managers to prepare
the ORS and DV
2.2 None 2.2. Prepare Obligation None 30 minutes Case Managers
Request and Status (MST-A)
(ORS) and
Disbursement Voucher
(DV) for the processing
of the approved
COVID-19 sickness
and death
compensation claims
2.3 None 2.3 Route the prepared None 30 minutes Case Managers
vouchers to AS-Office (MST-A)
of the Director
2.4 None 2.4. Receive and None 1 minute Administrative
forward to OD for Officer- AS-OD
signature of the
prepared vouchers for
COVID-19
compensation claims
2.5 None 2.5. Review and Sign None 1 day Director IV-AS
ORS and DV
2.6 None 2.6. Route the prepared None 4 hours Administrative
vouchers to Financial Assistant- AS-OD
Management Service
TOTAL NONE 3 days 2
hours 26
minutes
STAGE II: PROCESSING OF CLAIM BY THE FMS
3.1 None 3.1. Receives None 15 minutes Administrative
the documents, check Assistant, BD-
of completeness of CPU
supporting documents
per FMS checklist from
concerned offices
3.2 None 3.2 Reviews/verifies Non 2 days, 7 Administrative
documents, e hours Officer/Administra
correctness of and 30 tive Assistant/
computation and minutes Financial Analyst,
prepares journal entry BD-CPU
In case of errors,
discrepancies,
incomplete and/or
additional documentary
requirements that will
be required to
substantiate the claim,
the responsible person
shall document the
result of the review on
the FMS Queuing Slip
and transmit/return the
documents to the end-
user for
completion/compliance.
(Upon compliance
return to step to step
1.1)
3.3 None 3.3 Encodes Non 15 Administrative

documents for e minutes Assistant, BD-
release/return in excel CPU
files
3.4 None 3.4 Receives Non 15 Administrative

Obligation Request and e minutes Assistant, BD
Status (ORS) and the
accompanying
processed and
reviewed documents
3.5 None 3.5 Verifies availability Non 2 hours Budget/

of allotment in e Administrative
reference to the Officer, BD
Obligation requested;
ORS with available
allotment will be
approved and recorded
in the appropriate
Budget Registries
For Request for

obligation without
allotment will be
returned to CPU for
release to End-User
(return to step 1.1)
3.6 None 3.6 Affix signature on None 1 hour 30 Administrative

the ORS (Box B) to minutes Officer IV,
certify availability of Administrative
allotment and obligated Officer V,
for the Supervising
purpose/adjustment Administrative
necessary Officer, OIC-
Budget Division
(depending on
amount of
transaction based
on the standing
order on the
delegation of
authority)
For Php500,000
and below-
Administrative
Officer IV, BD
For Php 2 Million

and below-
Administrative
Officer V, BD
No Limit- OIC
Budget Division
3.7 None 3.7 Encodes Non 15 Administrative

documents for e minutes Assistant, BD
release/return in excel
file
3.8 None 3.8 Receives the DV Non 15 Administrative
together with the e minutes Assistant-
approved ORS and Accounting
prescribed Division (AD)
documentary
requirements and
Supporting Documents
(SDs) from
the BD
3.9 None 3.9 Counter checks None 1 day 7 Accountants II,III,

and reviews the hours and IV & Chief
DV/payroll as to the 30 minutes Accountant- AD-
validity, accuracy and Disbursement
completeness of Section (DS)
supporting documents. (Depending on
amount of
In case of errors, transaction based
discrepancies, on the standing
incomplete order on the
and/or additional delegation of
documentary authority
be For Php100,000
required to substantiate and below-
the claim, the Accountant II
responsible
person shall document For Php500,000
the and below-
result of the review on Accountant III
the FMS Queuing
Slip and For Php2 Million
transmit/return the and below-
documents to the BD- Accountant IV
CPU for processing of
completion/compliance. No Limit- Chief
(Return to Step 1.1) Accountant
If complete and
compliant, AD certifies
availability of cash and
completeness of SDs
and the propriety of
amount (signs the box
C of the DV)
3.10 None 3.10 Records and None 15 minutes Administrative
endorses the DV& SDs Assistant, AD
for payment to the
FMS- Office of the
Director (OD)
3.11 None 3.11 Receives the DV None 15 minutes Administrative

signed by the Assistant IV,
Accountant FMS-OD
3.12 None 3.12 Affix signature on None 3 hours and Director IV, FMS-
the DV (Box D) for the 30 minutes OD
approval of payment for
Php5 Million and above
transactions, affix initial
on the DV (Box D)
3.13 None 3.13 Records the None 15 minutes Administrative

approved and signed Assistant IV,
DV to excel and FMS-OD
release to Cashier
Section
3.14 None 3.14. Update the status None 15 minutes Administrative
of the “Processing Officer
Step” of the claim in the OD-FMS
COMPASS
3.15 None 3.15. Receives duly None 10 minutes Administrative
approved DVs with the Assistant VI,
ORS together with the Cashier Section
prescribed (CS)
documentary
requirements and SDs
from
the FMS-OD
3.16 None 3.16. Prepares Payroll None 10 minutes Head Cashier, CS

Crediting System
Validation (PACSVAL)
for claims with LBP-
ATM Accounts
3.17 None 3.17. Assigns check, None 10 minutes Head Cashier, CS

write check number,
date of check on the
DV’s
3.18 None 3.18. Encodes the None 10 minutes Financial Analyst
checks issued to the II/ Cashier II, CS
Advice of Checks
Issued and Cancelled
(ACIC) and Report of
Checks Issued (RCI)
3.19 None 3.19. Types the check None 10 minutes Cashier II, CS
issued/ prepares the
Authority to Debit
Advice (ADA) for the
Pacsval
3.20 None 3.20. Reviews, verifies None 10 minutes Head Cashier/

and signs typed check Administrative
against DV Officer III, CS
3.21 None 3.21 Secures counter None 4 hours Cashier Section

signature of authorized (CS)
signatory
For checks
Php500,000 and below Administrative
Officer IV
Above Php500,000 but FMS-BD
not exceeding Php2
Million Administrative
Officer V
Above Php2 Million but FMS-BD
not exceeding Php5
Million
Supervising
Administrative
Officer (SAO)
FMS-BD
Chief
Administrative
Officer (CAO)
FMS-
Management
Division (MD)
Director IV, FMS
Assistant
Secretary of
Health-
Management
Services Team
(MST)
Undersecretary of
Health - MST
3.22 None 3.22. Delivers duly None 2 hour & 30 Administrative

signed checks, ADA, minutes Assistant VI, CS
PACSVAL list, ACIC to
the Authorized
Government
Depository Bank
(AGDB) - LandBank of
the Philippines (LBP).
The LBP shall perform

the necessary action
amount due to the
corresponding
accounts of the payee
3.23 None 3.23. Update the status None 15 minutes Cashier II
of the “Releasing Step”
of the claim in the
COMPASS and send
the appropriate
COMPASS generated
notification to the
claimant
3.24 Receive 3.24. Send the None Financial
the payment appropriate COMPASS Analyst/Cashier
and generated email II/Administrative
notification on (cheque pick-up or Assistant IV, CS
the status of deposited to account)
claim (and notification to the 15
further claimant minutes
instruction on
claiming of
check if
applicable.) 15
minutes
For check,
3.24. 1 3.24.1. Notify the payee
Receive on the availability of
notification on check ready for release
the availability
of the check
3.24.2. Release check

3.24.2 Visit to the payee
Cashier
Section (CS)
at the ground
floor building 2
and receive
check
For ADA,
PACSVAL,
receive the
payment
through the
submitted LBP
account
number
Note: Client is
given up to 3
months from
the notice of
availability of
check to claim
the
compensation.
TOTAL None 7 days

GRAND TOTAL NONE 10 days, 2
hours, and
26 minutes
*Service is covered under RA 11712 under Section V. b
CART Secretariat
166. REQUEST FOR DATA ON CART-RELATED MATTERS FOR INTERNAL
CLIENTS(SIMPLE)
Pursuant to Executive Order No. 02 or the EO on Freedom of Information, which

the full protection to the right to privacy of the individual, DOH personnel or Offices may request
for data on CART-related matters such as but not limited to List of Open Concerns, on time
resolution rate of Client’s Concerns per DOH operating unit, distribution of nature of Concerns,
Updated Citizen’s Charter, among others.

pm
Transaction:
Who may avail: DOH Employees
Request Form https://tinyurl.com/Form1Datarequest

G/F Building 1
FEE
S
TO PROCESSI PERSON
PAI
D
1. Submit the letter 1.1. Receive and
of request and verify completeness 20 minutes
accomplished of submitted request Non Administrative
Request form in form. e Assistant
any of the I/Information
following: Officer 1
For Walk-in (AAI/AO1)
Clients: Proceed to
G/F Building 1, CART
CART Secretariat Secretariat
Receiving Unit
For email
requests: - if email:
Send it to 1.1.1 acknowledge
cartsecretariat@doh.g the receipt of request
ov.ph
None 1.2 Prepare the Non 1 day

report e
If the request is
within the purview of
the office, and Senior Health
complies with the Program
FOI and Data Officer(SHPO)/Pr
Privacy oject Evaluation
requirements, Officer III (PEO
proceed to Step 1.3 III)
CART Secretariat
If the request does
not fall within the
purview of the Office,
draft Regret letter
informing party not
within DOH
Jurisdiction
None 1.3 Check and Non 4 hours
review the e Supervising
report/memorandum/ Health Program
letter for perusal Officer
and mark initial - CART
signature Secretariat
None 1.4 Review, Non 1 day, 3 Assistant

Approve, and Sign e hours, 20 Secretary
the report/response minutes
letter /
memorandum Management
Services Team
Office of the
Assistant
Secretary
2.Receive the 2. Send/Issue the Non 20 mins
document completed data e
requested request and reply
letter/memo to the
requesting office
 If walk-in,
contact the data AAI/AO1
requestor to
pick-up the
CART
requested data
Secretariat
For walk-in, contact

the data requestor to
pick up the
requested data
For email requests,

send the data
request and reply
letter/memo through
email
 request for
acknowledgment
on the emailed
completed
request and reply
letter/memo
Non 3 days
e
167. REQUEST FOR DATA ON CART RELATED MATTERS INTERNAL CLIENTS
(COMPLEX)
Pursuant to Executive Order No. 02 or the EO on Freedom of Information, which

the full protection to the right to privacy of the individual, DOH personnel or Offices may request
for data on CART-related matters such as but not limited to List of Open Concerns, on time
resolution rate of Client’s Concerns per DOH operating unit, distribution of nature of Concerns,
Updated Citizen’s Charter, among others.

pm
Transaction:
Who may avail: DOH Employees
Request Form (1 original copy) https://tinyurl.com/Form1Datarequest

G/F Building 1
FEE
S
TO PROCESSI PERSON
PAI
D
1. Submit the letter 1.1. Receive and
of request and verify completeness 30 minutes
accomplished of submitted request Non
Request form in form. e
I/Information
Officer 1
For Walk-in (AAI/AO1)
Clients: Proceed to
G/F Building 1,
CART Secretariat CART Secretariat
Receiving Unit
For email
requests:
Send it to
cartsecretariat@doh.g - if email:
ov.ph 1.1.1 acknowledge
the receipt of
request
None 1.2 Prepare the report Non 2 days

e
 if the request is
within the
purview of the
office, and
complies with the
FOI and Data Senior Health
Privacy Program
requirements, Officer(SHPO)/Pr
proceed to Step oject Evaluation
1.3 Officer III (PEO
III)
if the request CART Secretariat

does not fall
within the
purview of the
Office, draft
Regret letter
informing party
not within DOH
Jurisdiction
None 1.3 Check and review Non 7 hours
the e Supervising
report/memorandum/l Health Program
etter for perusal Officer
and mark initial
signature
CART Secretariat
None 1.4 Review, Approve, Non 4 days

and Sign the e Assistant
report/response Secretary
letter /
memorandum
Management
Services Team
Assistant
Secretary Office
2.Acknowledge 2. Send/Issue the Non 30 minutes
and receive the requested data e AAI/AO1
document /report or
requested letter/memo
CART Secretariat
For walk-in, contact

the data requestor to
pick up the
requested data
For email requests,

send the data
request and reply
letter/memo through
email
 request for
acknowledgmen
t on the emailed
completed
request and
reply
letter/memo
Non 7 days
e
Administrative Services
Personnel Administration Division
168. PROCESSING OF SALARIES OF PERSONNEL UNDER CONTRACT OF SERVICE
(COS) THROUGH DISBURSEMENT VOUCHER
This service covers the processing of salary for the following personnel under contract of
service (COS): a) newly hired COS; b) resigned; c) not included in the General Payroll.
In consideration with the preparation of the General Payroll for salaries every second and
fourth week of the month, all requesting party/ies shall adhere to the submission period of
supporting documents for the preparation of Disbursement Voucher (DV), which is every first
week and third week of the month.
Stage 1. Processing of Monthly Report of Attendance (MRA)
The Welfare and Benefit Section generates the Monthly Report of Attendance (MRA) from
the Personnel Transaction Information System (PTIS). This will serve as a basis in the
validation/checking of attendance of personnel under COS.
Stage 2. Preparation of Obligation Request and Status (ORS) and Disbursement Voucher
(DV)
The following documentary requirements will be prepared by the Compensation Team as
attachments to process payment of salaries through DVs.
 Obligation Request and Status (ORS) (3 original copies)
 Disbursement Voucher (DV) (4 original copies)
 Contract (1 original copy for first salary, 1 CTC for late and last salaries)
 Salary Computation (1 original Copy)
 Certificate of Availability of Funds (CAF) (Photocopy)
 Monthly Report of Attendance (MRA) Certified Correct by the Head, Personnel
Administration Division (PAD)
Stage 3. The Financial and Management Service (FMS) evaluate the appropriateness of
claims; completeness of supporting documents; and certifies availability of Notice of Cash
Allocation (NCA) to endorse the duly approved voucher for check/Authority to Debit Advice
(ADA) for the Pacsval issuance in a timely manner in accordance with existing budgeting,
accounting and auditing laws, rules and regulations
These primary and secondary requirements shall be complied with and to be submitted to
FMS by the Administrative Service- Personnel Administration Division for processing of
payment.
 In case of unavailability of cash/Notice of Cash Allocation (NCA) on the beginning

days of the fiscal year, the vouchers received and processed are only certified as
to the completeness of Supporting Documents (SDs) and propriety of amount by
the FMS- Accounting Division. Per the Department of Budget and Management’s
(DBM) schedule, NCA for January is usually released within the first to second
week of the fiscal year. Consequently, the FMS-AD can only certify the cash
availability on the DV once the NCA is released.
 In case of unavailability of cash/NCA on the last few days of the month, the
completeness of SDs and propriety of amount. Per the DBM’s schedule, Notice of
Cash Allocation (NCA) is available every first working day of the succeeding
month. Consequently, the FMS-AD can only certify the cash availability on the DV
once the NCA is released.
 In case of Check, Payroll Account Crediting System Validation (PACSVAL) for
credit to individual account, the cut-off time is 3:00 pm per Landbank of the
Philippines (LBP) policy
Office or Personnel Administration Division – Compensation Section

Division:
Classificatio Complex
n:
Type of Government to Government (G2G)
Transaction:
Who may DOH-Central Office Personnel under Contract of Service (COS)
avail:
1. One original copy Daily Time Administrative Officer/AO Designate of
Records (DTR concerned Office/Bureau/Service
In case of overridden DTR, attached Administrative Officer/AO Designate of
the following documents or any concerned Office/Bureau/Service
combination of the following:
a.Department Personnel Order
(DPO)
b. Certificate of Appearance (1
print-out copy and 1 CTC and
wet-signed, respectively)
c. Locator Slip (1 original copy

approved by the Head of
Office)/logbook/attendance
sheet (1 CTC, wet-signed)
d. Logbook (1 CTC-wet-signed)
e. Approved Compensatory
Time-Off
f. Certificate of Compensatory
Overtime Credit (1 original
copy)
2.Accomplishment Report approved Administrative Officer/AO Designate of

at least by Division Chief or concerned Office/Bureau/Service
equivalent and Accomplishment
Report during the days under work
from home (WFH) approved at least
by Division Chief or equivalent, if
applicable( original copy)
3.Alternative Work Arrangement Administrative Officer/AO Designate of
(AWA) schedule approved by the concerned Office/Bureau/Service
Head of Office, if applicable (1 CTC,
wet signed)
4.Approved Work Schedule for Administrative Officer/AO Designate of
personnel assigned to 12-hour/16- concerned Office/Bureau/Service
hour or 24-hour duty (1 CTC, wet-
signed)
5.Certification from the Head of Office Administrative Officer/AO Designate of
that contract is in accordance with the concerned Office/Bureau/Service
template issued by the Legal Service
(Original Coy)
6.Sworn Statement of Declaration of Administrative Officer/AO Designate of
Gross Sales and Receipts or Letter concerned Office/Bureau/Service
of Intent received by BIR (1 CTC)
7.Resignation Letter accepted by the Administrative Officer/AO Designate of
Head of Office in case the claimant’s concerned Office/Bureau/Service
salary involves new contract of
service (COS) with upgrade of
position and increase of salary, as a
result of previous COS terminated
prior to the end of its contract period
with the same hiring/contracting office
(1 CTC, wet-signed)
Additional requirements check type of JO that applies: (plus Primary
requirements)
A. For First Salary:
1. Photocopy of Land bank ATM Personnel under Contract of Service (COS)
Card/Deposit Slip BIR website (downloadable forms)
DOH Intranet downloadable forms
2. BIR Requirements for submission
to BIR: Personnel under Contract of Service (COS)
a.Duly accomplished Letter of Intent BIR website (downloadable forms)
to avail of 8% optional income tax DOH Intranet downloadable forms
rate- (3 original copies)
Personnel under COS

b. Duly accomplished BIR FORM
0605 with proof of payment Welfare and Benefit Section, PAD
and emailed confirmation from
BIR (1 photocopy)
c. Photocopy of any valid ID with BIR website (downloadable forms)

pictures and signature (1 copy) DOH Intranet downloadable forms
BIR website (downloadable forms)

d. Notarized Contract, Original DOH Intranet downloadable forms
Endorsement Letter and
Certification of Non-Disclosure
Confidentiality Agreement (1
photocopy)
BIR website (downloadable forms)
e. Duly accomplished BIR FORM DOH Intranet downloadable forms
1901(1 copy)
f. One copy of duly

accomplished BIR FORM 1905
for employees not registered in
BIR Regional District Office
(RDO) 031
Employee under COS
For employees under COS with

Business:
a.BIR Form 0605 with proof of
Employee under COS
payment (1 photocopy)
b. Certificate of Registration
(COR)
(1 photocopy, original copy must
be presented)
c. Duly accomplished Sworn

Declaration Form with stamped
received by the BIR for
availment of 8% Income Tax
rate (1 photocopy, original
copy must be presented)
3. Resignation Letter accepted by the Employee under COS

Head of Office in the case claimant’s
service (COS) with upgrade of
position and increase of salary, as a
prior to the end of contract period with
the same hiring/contracting office (1
CTC, wet signed)
B. Deleted from the Payroll/Late Records Officer, PAD
Salary
1. Endorsement for Renewal if
salary being claimed is for the
last cut-off of the contract
duration (1 CTC) Employee under COS
2.Resignation Letter accepted by the

Head of Office in case the claimant’s
service with upgraded position and
increased salary as a result of
previous COS terminated prior to the
end of its contract period with the
same hiring/contracting office (1 Employee under COS
original copy)
3.Approved Clearance Certificate in

case the claimant’s salary involves
new contract of service with upgraded
position and increased salary as a
prior to the end of its contract period
with the different hiring/contracting
office (1 original copy) Process Owner, Compensation Team
4.Sworn Statement of Declaration of

Gross Sales and Receipts or Letter of
Intent received by BIR (1 CTC)
C. Last Salary
a.Resignation Letter approved by the Employee under COS
Head of Office
Employee under COS

b. Clearance Certificate duly
approved by the Head of Office
and concerned
Bureaus/Offices
FEES
CLIENT PROCESSIN PERSON
AGENCY ACTIONS TO BE
STEPS G TIME RESPONSIBLE
PAID
None 1.1. Receives MRA None 5 hours Administrative
and supporting Assistant VI
documents and Sr. Administrative
checks the Assistant I
completeness of
other supporting Personnel
documents Specialist I
If incomplete Return Compensation

to Welfare and Section, PAD-AS
Benefits Section
If complete, prepare
Computation of
Salary, Obligation
Request and Status
(ORS), Disbursement
Voucher (DV) and
Queuing Slip and
forward to the
Section Head for
signature of
Certification in the
face of the DV and
the computation of
salary
1.2. Review None 2 hours Administrative

submitted Officer V
computation of Compensation
salaries in the ORS, Section,
DV, and its PAD-AS
attachment and
conduct the following:
 sign the
Certification on
the face of the
DV
and the
computation
of
salary
 Forwards to
the Division
Chief for
signature of
MRA and
initial of Box D
of DV
None 1.3. Receives and None 2 hours Chief

review the ORS, DV, Administrative
and its attachment Officer, PAD-AS
and conduct the
following:
 signs the MRA
and affix initial
in box
D of DV
 Forwards to
Releasing
1.4. Receives DV, None 2 hours Administrative

ORS, CTC of COS Assistant V PAD-
and its attachments AS
and conduct the
following:
 encodes
Tracking
Code,
particulars,
amount and
the name of
Bureau/Office
concerned to
sign the Box A
of ORS and
DV in the
DTrack
 Deliver the
ORS, DV,
CTC of COS
and other
supporting
documents to
the
Bureau/Office
concerned
1.5. Receives ORS, None 30 minutes Administrative
DV, CTC of Officer
COS and its IV/Administrative
attachments and Officer Designate
forwards to the Head
of Office for
signature
1.6. Signs Box A of None 1 day Director IV/III
DV and ORS then
forwards to Releasing concerned
Unit for the release of Bureau/Office
the documents to
Personnel
Administration
Division (PAD)
1.7. Endorsed signed None 15 minutes Administrative

ORS and DV, CTC of Officer/Administrati
COS and other ve Officer
attachments to the Designate -
Central Processing concerned
Unit (CPU) FMS Bureau/Office
None 15 Administrative
1.11 Receives the minutes Assistant
documents, check of Budget Division
completeness of (BD)-Central
supporting Processing Unit
documents per FMS (CPU), FMS
checklist from
concerned offices
Note:
For lacking
documents or
compliance notes
from CPU or
Accounting Division,
return to the
originating office
1.12. Non 1 day, 7 Administrative
Reviews/verifies e hours and Officer/Administrati
documents, 30 ve Assistant
correctness of minutes
computation and
prepares journal
entry
In case of errors,
discrepancies,
incomplete
and/or additional
documentary
be
required to
substantiate
the claim, the
responsible
person shall
document the
on the FMS Queuing
Slip and
transmit/return the
documents to the
end-user
for
completion/complianc
e.
1.13 CPU encodes Non 15 Administrative

documents for e minutes Assistant
release/return in Central Processing
excel files Unit (CPU),
Financial
Management
Service (FMS)
1.14 Receives Non 15 Administrative
Obligation Request e minutes Assistant – Budget
and Status (ORS) Division (BD)
and the
accompanying
processed and
reviewed documents
1.15 Verifies Non 1 hour Administrative
availability of e Officer
allotment in reference Budget Division
to the Obligation (BD)
requested, ORS with
available allotment
will be approved and
recorded in the
appropriate Budget
Registries
For request for

obligation without
allotment, will be
returned to CPU for
release to End-User
1.16 Affix signature Non 30 See Table 1 for the
on the ORS on the e minutes List of Person
availability of Responsible
allotment (Box B)
1.17 Encodes Non 15 Administrative
documents for e minutes Assistant - BD
release/return in
excel file
1.18 Receives the Non 15 Assigned
Disbursement e minutes Administrative
Vouchers (DVs)/ Assistant
General Payroll,
liquidation report Accounting
together with the Division-
approved Obligation Disbursement
Request Slip (ORS), Section (AD-DS)
if applicable, and
prescribed
documentary
requirements and
Supporting
Documents (SDs)
from
the Budget Division
(BD)
1.19 Counter checks None 7 hours See Table 1 for the
and reviews the and 30 List of Person
DV/general minutes Responsible
payroll/Liquidation
report as to the
validity, accuracy and
completeness of
supporting
documents.
In case of errors,
discrepancies,
incomplete
and/or additional
documentary
be
required to
substantiate
the claim, the
responsible
person shall
document the
on the FMS Queuing
Slip and
transmit/return the
documents to the
CPU for processing
of
completion/complianc
e. (return to step 1.2)
If complete
and compliant, AD-
DS certifies
availability of cash
and completeness of
SDs and the propriety
of amount (signs the
box C of the
DV/general payroll)
In case of
unavailability of cash
and in case of
liquidation of Cash
Advance (CA), AD-
DS only certifies the
DV/general
payroll/liquidation
report as to
completeness of SDs
and propriety of
amount. Once the
Notice of Cash
Allocation (NCA) is
released, the AD-DS
certifies the
availability of cash.
1.20 Records and Non 15 Assigned

endorses the e minutes Administrative
DVs/general payroll & Assistant
SDs for payment to AD-DS
the
concerned Approving
Authority depending
on the amount of
transaction based on
the delegation of
authority
1.21 Receives the DV Non 10 Sr. Administrative
signed by the e minutes Assistant II
Accountant Receiving Unit AS
1.22 Initials/signs the Non 1 day Director IV
disbursement e AS
voucher (Box D)
*For signature of
AS Director if within
the signing authority
(based on the
delegation of
authority)
*For initial of AS
Director (if above the
signing authority
based on the
delegation of
authority)
1.23 Records the Non 5 minutes Sr. Administrative
approved and signed e Assistant II
disbursement vouch AS
er to excel and
release to Cashier
Section
1.24 Receives duly Non 5 minutes Administrative
approved e Assistant VI
Disbursement Receiving Unit
Vouchers (DVs)/ Cashier Section
General Payroll, with (CS)
the Obligation
Request Slip (ORS)
together with the
prescribed
documentary
requirements and
Supporting
Documents (SDs)
from
the AS-OD
1.25 Prepares Payroll Non 5 minutes Cashier II
Crediting System e CS
Validation
(PACSVAL) for
claims with LBP-ATM
Accounts
1.26 Assigns check, Non 5 minutes Head Cashier
write check number, e CS
DV’s
1.27 Encodes the None 5 minutes Financial Analyst II,
checks issued to the Cashier II
Advice of Checks
Issued and Cancelled CS
(ACIC) and Report of
Checks Issued (RCI)
1.28 Types the None 5 minutes Cashier II
check issued/
prepares the CS
Authority to Debit
Pacsval
1.29 Reviews, Non 5 minutes Head Cashier
verifies and e Administrative
Officer III
signs typed check CS
against DV
1.20 Secures counter Non 45 See Table 1 for the
signature of e minutes List of Person
authorized signatory Responsible
1.21. Delivers duly Non 30 Administrative
signed checks, ADA, e minutes Assistant VI
PACSVAL list, ACIC
to the authorized CS
AGDB-LBP.
2. Receive 2.1 Notify the payee Non 5 minutes Financial
the payment: on the availability of e Analyst/Cashier
check ready for II/Administrative
For check, release Assistant IV, CS
2.1 Receive
notification Note: Checks
on the 2.2 Release check to issued shall be
availability of the payee 10 released after 24
the check minutes hours the Advice
of Check Issued
and Cancelled
2.2 Visit (ACIC) was
Cashier received by the
Section (CS) bank-
at the ground per LBP ruling
floor building
2 and receive Payments shall be
check credited to various
LBP- ATM
accounts the
For ADA, following day after
PACSVAL, ACIC /PACSval
receive the was
payment issued/prepared
through the
submitted
LBP account
number
TOTAL None 7 days

Action #
1.16 Administrative Officer IV - For Php500,000 and Financial and Management Service
below (FMS) - Budget Division (BD)

Supervising Administrative Officer- For Php 5 FMS - BD

Million and below

No Limit
1.19 Accountant II- For Php100,000 and below FMS- Accounting Division (AD)
Accountant III- For Php500,000 and below FMS- AD
Accountant IV- For Php2 Million and below FMS- AD
1.29 Administrative Officer IV - For checks Php 2 FMS - BD

Million and below
Administrative Officer V- For checks Above FMS - BD

Php 2 Million but not exceeding Php 5 Million
Division Chief, FMS-BD/FMS-Management Division

/ Chief Administrative Officer (CAO) - Above (MD)
Php 5 Million but not exceeding Php 10 Million
Director IV- Above Php 10 Million but not FMS- Office of the Director (OD)
Assistant Secretary of Health- Above Php 50 Management Services Team (MST)

Million but not exceeding Php100 Million

169. APPLICATION FOR LEAVE OF ABSENCE (LOA)
This covers the implementation of Civil Service Omnibus Rules on Leave.

Office or Division: Personnel Administration Division (PAD), Administrative Service
Transaction:
Who may avail: DOH-Central Office Officials and Employees
2 original copies of Duly Accomplished Blank form can be accessed through DOH
Application for Leave Form (CS Form No. Intranet
6, Revised 2020) and duly approved by
the head of office
One copy for each type of LOA
application:
Sick Leave Attending Physician

 Medical Certificate if half-day or in
excess of 5 successive days or if
applied for in advance (e.g. will
undergo medical examination,
operation or advised to rest in view
of ill health) DOH Intranet
 DOH Clearance Form (CS Form
No. 7, Revised 2018) if sick leave
is thirty (30) calendar days or more
Vacation Leave/Forced Leave/Special

Privilege Leave DOH Intranet
 Travel Authority (if vacation will be
spent abroad) DOH Intranet
No. 7, Revised 2018) if LOA is
thirty (30) calendar days or more
Attending Physician
Maternity Leave (R.A. No. 11210)
 Medical Certificate (with estimated
date of delivery for child birth or
with pathological reports in case of
miscarriage and emergency
termination of pregnancy)
No. 7, Revised 2018) DOH Intranet
 Notice of Allocation of Maternity
Leave Credits (CS Form 6a, s.
2020), if needed DOH Intranet
Paternity Leave (R.A. No. 8187)

 Certified true copy of marriage
contract Philippine Statistics Authority (PSA)
 Birth Certificate of the newly born
child PSA
 Medical certificate with
pathological reports in case of Attending Physician
miscarriage of spouse
Study Leave (CSC MC No. 21, s. 2004)

 Contract between the head of
Employee’s Office
office and employee
No. 7, Revised 2018) if study leave DOH Intranet
is thirty (30) calendar days or more
Rehabilitation Leave (CSC-DBM Joint

Circular No. 01, s. 2006 as amended by
CSC-DBM No. Joint Circular No. 1, s.
2015)
 Police Report/Incident Report
Philippine National Police/Employee’s Office
 Medical Certificate
Attending Physician
DOH Intranet
No. 7, Revised 2018 if
rehabilitation leave is thirty (30)
calendar days or more
Parental Leave for Solo Parent (R.A. No.

8972) Municipal/City/Social Welfare Office
 Certified True Copy of Valid Solo
Parent ID PSA
 Birth Certificate of child
Special Leave Benefits for Women Attending Physician
(R.A. No. 9710)
 Medical Certificate reflecting the
estimated period of recuperation Attending Physician
 Clinical Summary reflecting the
gynecological disorder DOH Intranet
No. 7, Revised 2018) if LOA is
thirty (30) calendar days or more
Special Emergency Leave Affected by

Natural Calamities/Disasters (CSC MC
No. 2, s. 2012 and CSC MC No. 16, s.
2012) Municipal/City/Baranggay Office
 Certification from the
Municipal/City/Baranggay Office
that the current area of residence
is declared under state of calamity
Ten-Day Leave Under R.A. No. 9262

(Anti-Violence Against Women and
Their Children Act of 2004)
 Baranggay Protection Order or
Baranggay Office/Court
Temporary/Permanent Protection
Order obtained from the court
DOH Intranet
Adoption Leave (R.A. No. 8552)
 DOH Clearance Form (CS Form Department of Social Welfare and
No. 7, Revised 2018) Development/Court
 Authenticated Copy of the pre-
Adoptive Placement
Authority/Decree of Adoption
Quarantine and/or Treatment Leave Attending Physician/Local quarantine/health

due to COVID-19 (CSC MC No. 2, s. official
2022) Employee’s office
 Medical/Quarantine Certification
 RTPCR test result
 Certification of Return to Work
FEES
BE TIME RESPONSIBLE
PAID
1. Submit 2 original 1.1 Receive the None 2 hours Administrative
copies of Application Application for Assistant
for Leave Form (CS Leave Form V/Administrative
Form No. 06 Assistant I, PAD
(Revised 2020) duly 1.2 Check the
approved by the completeness of
head of office and the required
one (1) original copy attachment/s on
of each attachment the Application for
Leave Forms.
If incomplete,
return to the
sending office for
compliance
If complete,
encode details in
the Leave of
Absence (LOA)
Application
Database
1.3 Forward the
Leave Application
Form to the
process owner for
processing
1.4 Check and None 3 hours and Administrative
validate the 30 minutes Assistant III & II,
completeness and Personnel Specialist
accuracy of entries I, Human Resource
in the Application Management Officer
for Leave Forms II & I
including its
attachments,
Performance
If incorrect, return Recognition and
to the Releasing Leave
Clerk for sending Administration
back to Section (PRLAS) -
office/requester for PAD-AS)
compliance
1.5 Fill-up the leave None 4 hours Administrative
credits balance on Assistant III & II,
the Application for Personnel Specialist
Leave Forms and I, Human Resource
update employee’s Management Officer
leave card II & I
(PRLAS -PAD-AS)
1.6. Update LOA None 4 hours Administrative

Application Assistant III & II,
Database Personnel Specialist
I, Human Resource
Management Officer
II & I
(PRLAS -PAD-AS)
1.7. Review and None 4 hours Administrative Officer

Validate Leave IV
Credit balance. (PRLAS -PAD-AS)
If inaccurate, return
to the Process
Owner
1.8. Certify leave None 4 hours Administrative Officer
credits and update IV
LOA Application (PRLAS -PAD-AS)
Database
1.9. Sort None 2 hours Administrative

processed LOA Assistant
applications V/Administrative
(1 copy for 201 file, Assistant I,
1 copy for Office PAD
concerned file)
2. Receive 1 copy of 2. Release to the None 30 minutes Administrative
processed Office concerned Assistant
application for LOA V/Administrative
Assistant I,
PAD
TOTAL None 3 days

Financial and Management Service
170. REQUEST FOR PAYMENT OF VARIOUS EXPENSES (INTERNAL)
This process refers to the evaluation of the required documents for the payment of various
expenses to Department of Health personnel/ internal clients such as overtime pay,
representation & transportation allowance of detailed personnel, honoraria for special projects,
book allowances and tuition fees of DOH employee scholars, registration fees for training,
workshop or related activity, etc. as submitted by various offices of the Department of Health-
Central Office (DOH-CO).
completeness of supporting documents; and certifies availability of Notice of Cash Allocation
(NCA) to endorse the duly approved voucher for check/Authority to Debit Advice (ADA) for the
Pacsval issuance in a timely manner in accordance with existing budgeting, accounting and
auditing laws, rules and regulations.
The primary and secondary requirements shall be complied with and to be submitted to
FMS by the various DOH-CO originating various bureaus and services.
Submission of the requirements listed below shall follow the timelines set forth by
Department Memorandum(DM) No. 2023-0092: “Prescribed Period of Submission of Claims to
the Financial and Management Service for Processing of all DOH Financial Transactions”.
Claims submitted beyond the prescribed periods shall be subjected to the queuing system
implemented by the FMS in which the expected processing time of payment will be double its
usual processing time depending on its classification. Priority will be given to the claims
submitted on time.
1. In case of unavailability of cash/Notice of Cash Allocation (NCA) on the beginning days

of the fiscal year, the vouchers received and processed are only certified as to the
completeness of Supporting Documents (SDs) and propriety of amount by the FMS- Accounting
Division. Per the Department of Budget and Management’s (DBM) schedule, NCA for January is
usually released within the first few days of the fiscal year. Consequently, the FMS-AD can only
certify the cash availability on the DV once the NCA is released.
2. In case of unavailability of cash/NCA on the last few days of the month, the vouchers
received and processed are only certified by the FMS-AD as to the completeness of SDs and
propriety of amount. Per the DBM’s schedule, Notice of Cash Allocation (NCA) is available
every first working day of the succeeding month . Consequently, the FMS-AD can only certify
the cash availability on the DV once the NCA is released.
3. In case of Check, PACSVAL for credit to individual account, the cut-off time is 3:00 pm
per Landbank of the Philippines (LBP) policy.
(FMS)

Common Requirements
1.Obligation Request and Status (ORS) DOH Intranet/Concerned Employee
for General Fund (GF) or Budget
Utilization Request (BUR) for Trust Fund
(TF) with box A approved by the Head
of the funding office based on the
delegation of authority (3 original copies)
2.Disbursement Voucher/Payroll (if more DOH Intranet/Concerned Employee
than 1 payee) with box A duly signed by
the concerned Head of Office or
Immediate Supervisor (in case the payee
is the Head of Office) based on the
3.Copy of documents in thermal paper (1 Concerned Employee
photocopy each)
4. Approved Department Personnel Order DOH Intranet/Concerned Employee
(DPO), indicating and authorizing the
claim and specifying the funding
source (1 print-out copy)
Special Counsel Allowance
5.Certificate of Appearance issued by the Concerned Employee
Office of the Clerk of Court (1 original
copy)
6.Certification that the cases to be Concerned Employee
attended by the lawyer personnel are
directly related to the nature/function of
the particular office represented, and that
the court appearance is not pursuant to
motions for extension or postponement of
hearing (1 original copy)
6.Certification issued by the concerned Concerned Employee
lawyer and the Agency
Accountant/Subsidiary Ledger (SL) that
the amount being claimed is still within
the limitation under the GAA
7.Notarized letter of explanation for Concerned Employee
unobligated and unpaid prior year's claim
filed/requested for payment beyond the
prescribe timeline per COA Circular No.
2018-001 dated 1 February 2018
sufficient & relevant documents
especially for claims having incomplete
supporting documents and those that are
non-compliant in terms of substance
Overtime Pay to Regular Employee
5.Quantified overtime accomplishment Concerned Employee/ Concerned office
duly signed by the employee and certified
by the Head of Office/HEA in the case of
OSEC (1 original copy)
6.Accomplishment Report detailing actual Concerned Employee/ Concerned office
work done signed by the employee and
certified by the Head of Office/HEA in the
case of OSEC (1 original copy)
7.Certificate of service or duly approved Concerned Employee/ Concerned office/
DTR (CTC by PAD) AS-PAD
8.Basis of Basic Pay (NOSA/Appointment/ AS-PAD
Payslip during the period of OT claim ) (1
CTC, wet-signed)
9.Driver's Trip Ticket, for drivers, ( CTC, Concerned Employee/ Concerned office
wet-signed)
10.Notarized letter of explanation for Concerned Employee
prescribe timeline per COA Circular
No. 2018-001 dated 1 February 2018
of substance
Payment of Representation and Transportation Allowance (RATA)
of detailed/assigned personnel
DV w/notation from PAD that claimant/such AS-PAD
allowances was/were not included in the payroll
5. Certificate/ Letter of Report to duty for AS-PAD
detailed/assigned official, if first payment
(1 CTC, we-signed)
6. Certification from Administrative Service AS-Motorpool
that the claimant did not use government
vehicle and was not assigned of any
government vehicle (1 original copy)
7. Certificate or evidence of service Concerned Employee/ Concerned office/
rendered or approved DTR AS-PAD
8. Certificate of non-payment from Concerned Employee/ Concerned office
previous office, for transferees / detailed /
re-assigned
- if first payment (1 original copy)
-if succeeding payment (indicate where
the original copy attached)
9. Notarized letter of explanation for Concerned office/ AS-PAD
prescribe timeline per COA Circular No.
2018-001 dated 1 February 2018 (1
original copy)
of substance
Payment of Cellphone/Cellcard Allowance of detailed/assigned personnel
* DV/payroll with notation from PAD certifying that AS-GSD
claimant/such allowances was/were not included in
the payroll and with notation from GSD certifying
that no postpaid cellular phone is assigned to the
claimant
5. Certificate/ Letter of Report to duty for Concerned Employee/ Concerned Office
detailed/assigned official , (1 CTC, wet-
signed) (1st payment)
6. Approved DTR or Certificate or Concerned Employee/ Concerned Office
evidence of service rendered approved by
the immediate supervisor of the official (for
positions Directors & up) (1 CTC, wet-
signed)
7. Certificate of non-payment from Concerned Employee/ Concerned Office
previous office, for transferees / detailed /
reassigned -if first payment (1 original
copy)
-if succeeding payment (1 photocopy and
indicate where the original copy was
attached)
of substance
Payment of Tuition Fee of Scholar & Other School Fees
Payable to School:
5.Statement of Account/ Billing Concerned Employee/Concerned Office
Assessment of tuition/school fees
addressed to the DOH (1 original copy)
6. Curriculum/School Calendar reflecting Partner School/Concerned Employee
the months covering each
semester/trimester (1 photocopy)
7.Certificate of Availability of Funds (CAF) FMS-Budget
Accounting Office (1 original copy)
8.Endorsement from Legal Service (LS) Concerned Employee/Concerned Office
that contract has been reviewed and found
to be in order, if applicable (for item nos. 8
& 9)
9.Notarized Contract between DOH and HHRDB
partner school (1 CTC, wet-signed)
10.Notarized contract of one (1) of the HHRDB
scholars (1 CTC, wet-signed)
For Reimbursement: (Payable to
Scholar)
5. Official Receipt (issued by School or Concerned Employee
Institution) 1 original copy
6.Assessment of tuition/school fees/Copy Concerned Employee
of registration form (1 original copy)
7.Certification from HHRDB that no HHRDB
payment was made to school in favor of
claimant (1 original copy)
8.Notarized contract of the scholar (1CTC, HHRDB
wet-signed)
of substance
Payment of Book Allowance and Other Learning Materials of Scholars
*DV/payroll with notation (by the end-
user/program) of the remaining book allowance
amount/ balance
5. Invoices/Receipts (1 original copy each) Concerned Employee
6. Curriculum/School Calendar reflecting Partner School/Concerned Employee
7. Registration form issued by the Concerned Employee
school/university covering the period of
claim (1 CTC, wet-signed)
of substance
Payment of Payroll Allowances of Scholars

5. Summary List indicating total amount HHRDB
allowances of each scholar for the period
covered approved by Director of HHRDB
(1 original copy)
6.Payroll List of Allowances for Credit to HHRDB
ATM Account of each scholar approved
by Director of HHRDB (1 original copy)
7.Certificate of Availability of Funds FMS-Budget
Accounting Office (1 original copy)
8.Endorsement from Legal Service that Concerned Office
contract has been reviewed and found to
be in order ,for 1st payment (1 original
copy)
9. Memorandum of Agreement with the at Concerned Employee/ Concerned Office
least 1 of the Scholar wherein amount of
entitlement is stated ( 1 CTC, wet-signed)
10. Curriculum/School Calendar reflecting Partner School/ Concerned Office
Payment of Honoraria to Government Official/Personnel - Special Project (if
payee is DOH official/personnel)
5.Performance evaluation plan Concerned Employee/Office
formulated by project management used
as basis for rating the performance of
members (1 CTC, wet-signed)
6.Terms of Reference (1 original copy) Concerned Employee/Office
7.Certificate of completion of project Concerned Employee/Office
deliverables (1 original copy)
8.Special Project Plan (1 original copy) Concerned Employee/Office
9.Authority from DBM to pay honoraria (1 DBM/Concerned Office
CTC, wet-signed)
10.Certificate of acceptance by the Concerned Employee/Office
agency head of the deliverables per
project component (1 original copy)
FEE
S
TO PROCESSI PERSON
PAI
D
1.Prepares & 1.1 Receives None 15 minutes Administrative
submit the the documents, Assistant III
complete check of Budget Division -
documentary completeness of Central
requirements to supporting Processing Unit
Financial and documents per FMS (BD-CPU)
Management checklist from
Service (FMS) - concerned offices
Budget Division
(BD)- Central
Processing Unit
(CPU)
Note:
Note:
For lacking
For lacking documents or
documents or compliance notes
compliance notes from CPU or
from CPU, receive Accounting Division,
the DV with return to the
compliance note originating office
and submit the
needed/lacking
document/s
None 1.2 Reviews/verifies None 2 days, 7 Administrative

documents, hours and Officer
correctness of 30 minutes IV/Administrative
computation and Assistant III & IV,
prepares journal Financial Analyst I
entry & II
BD-CPU
In case of errors,
discrepancies,
incomplete
and/or additional
documentary
requirements that
will be
required to
substantiate
the claim, the
responsible
person shall
document the
on the FMS
Queuing Slip and
transmit/return the
documents to the
end-user
for
completion/complia
nce. (Upon
compliance return to
step to step 1.1)

release/return in BD-CPU
excel files
accompanying BD
processed and
reviewed
documents
Obligation BD
requested;ORS with
available allotment
will be approved
and recorded in the
appropriate Budget
Registries
For Request for

obligation without
allotment will be
returned to CPU for
release to End-User
None 1.6 Affix signature 1 hour 30 See Table 1 for
on the ORS (Box B) minutes the list of
to certify availability responsible
of allotment and person
obligated for the
purpose/adjustment
necessary
BD
DV together with the Assistant III
approved ORS and AD
prescribed
documentary
requirements and
Supporting
Documents (SDs)
from the BD
None 1.9 Counter checks 1 day 7 hours See Table 1 for
and reviews the and 30 the list of
DV/payroll as to the minutes responsible
validity, accuracy person
and completeness
of supporting
documents.
In case of errors,
discrepancies,
incomplete
and/or additional
documentary
requirements that
will be
required to
substantiate
the claim, the
responsible
person shall
document the
on the FMS
Queuing Slip and
transmit/return the
documents to the
BD- CPU for
processing of
completion/complia
nce. (Return to Step
1.1)
If complete
and compliant, AD
of cash and
completeness of
SDs and the
propriety of amount
(signs the box C of
the DV)
the
FMS- Office of the
Director (OD)
None 1.11 Receives the None 15 minutes Administrative Off
DV signed by the icer IV
Director (OD)

on the the DV (Box 30 minutes FMS-OD
D) for the approval
of payment
For Php5 Million

and above
transactions, affix
initial on the DV
(Box D)
None 1.13 Records the None 15 minutes Administrative Off

approved and icer IV
and release to
Cashier Section

documentary
requirements and
SDs from
the FMS-OD
System Validation
(PACSVAL) for
claims with LBP-
ATM Accounts
None 1.16 Assigns check, None 10 minutes Chief Cashier
write check number, CS
DV’s
checks issued to the II, Cashier II
Advice of Checks CS
Issued and
Cancelled (ACIC)
and Report of
Checks Issued
(RCI)
check issued/ CS
prepares the
Authority to Debit
Advice (ADA) for
the Pacsval
against DV CS
counter signature of
authorized signatory
See Table 1 for the

list of responsible
person

ADA, PACSVAL list, CS
ACIC to the
Authorized
Government
Depository Bank
(AGDB) - LandBank
of the Philippines
(LBP).
The LBP shall

perform the
necessary action for
the crediting of
amount due to the
corresponding
accounts of the
payee

II/Administrative
2.1 Receive 2.1 Notify the payee 15 minutes CS
notification on the on the availability of
availability of the check ready for
check release

ground floor
building 2 and
receive check
For ADA,
PACSVAL, receive
the payment
through the
submitted LBP
account number
Non 7 days
TOTAL e

Action #

Division (BD)


No Limit
below

below

below



Php 10 Million

Php100 Million

171. REQUEST FOR PAYMENT OF HONORARIA OF BAC AND TWG
This process refers to the evaluation of the required documents for the payment of
honoraria of BAC and TWG members as submitted by various offices of the Department of
Health- Central Office (DOH-CO).
auditing laws, rules and regulations.
FMS by the various DOH-CO originating various bureaus and services.
Department Memorandum(DM) No. 2023-0092: “Prescribed Period of Submission of Claims to
the Financial and Management Service for Processing of all DOH Financial Transactions”.
usual processing time depending on its classification. Priority will be given to the claims
submitted on time.

usually released within the first few days of the fiscal year. Consequently, the FMS-AD can only
certify the cash availability on the DV once the NCA is released.
Office or Division: FINANCIAL AND MANAGEMENT SERVICE (FMS)
Classification: HIGHLY TECHNICAL TRANSACTION

Payment of Honoraria of BAC & TWG Members
1.Obligation Request and Status DOH Intranet
(ORS) for General Fund (GF) or
Budget Utilization Request (BUR) for
Trust Fund (TF) with box A approved
by the Head of the funding office
based on the delegation of authority (3
original copies)
2.Disbursement Voucher or Payroll DOH Intranet
{Appendix 33} (if more than one
payee) with box A duly signed by the
concerned Head of Office or
Immediate Supervisor (in case the
payee is the Head of Office) based on
the delegation of authority (4 original
copies)
3.Office Order / Department Personnel DOH Intranet
Order creating & designating the
BAC/TWG composition and
authorizing the the same to claim
honoraria (1 print-out copy)
4. Attendance Sheets highlighting Procurement Service - Central Office Bids
name of claimant/s (1 CTC, wet- and Awards Committee (PS-COBAC)
signed)
5. Monthly Salary Rate for government Concerned Employees
claimant (1 CTC, wet-signed)
6.Notice of Award (1 CTC, wet-signed) PS-COBAC
7. TWG evaluation report (1 CTC, wet- PS-COBAC
signed) or COBAC resolution stating
the same (1 CTC, wet-signed)
8.Minutes of BAC Meeting (1 CTC, PS-COBAC
wet-signed)
9.Certification from the Head of PS-COBAC
Procurement Service that the
procurement involves competitive
bidding (1 original copy) or COBAC
resolution stating the same (1 CTC,
wet-signed)
10. Summary of Computation, if PS-COBAC
applicable (1 original copy)
*In determining the veracity of the
claim, FMS reserves the right to
require the claimant to submit
additional sufficient & relevant
documents especially for claims
having incomplete supporting
FEES PROCES
CLIENT PERSON
AGENCY ACTIONS TO BE SING
STEPS RESPONSIBLE
PAID TIME
documentary completeness of Central Processing
requirements to supporting Unit (BD-CPU)
Financial and documents per FMS
Service (FMS) concerned offices
-Budget
Division (BD)-
Central
Processing
Unit (CPU)
Note:
Note:
For lacking For lacking
documents or documents or
compliance compliance notes
notes from from CPU or
CPU, receive Accounting Division,
the DV with return to the
compliance originating office
note and
submit the
needed/lacking
document/s
None 1.2 Reviews/verifies None 9 days, 7 Administrative Officer

documents, hours IV/Administrative
correctness of and 30 Assistant III & IV,
computation and minutes Financial Analyst I &
prepares journal II
entry BD-CPU
In case of errors,
discrepancies,
incomplete
and/or additional
documentary
requirements that
will be
required to
substantiate
the claim, the
responsible
person shall
document the
on the FMS Queuing
Slip and
transmit/return the
documents to the
end-user
for
completion/complian
ce. (Upon
step to step 1.1)

excel files
None 1.4 Receives None 15 minutes Administrative Officer
Obligation Request II/Administrative
and Status (ORS) Assistant II
and the BD
accompanying
processed and
reviewed documents
None 1.5 Verifies None 2 hours Administrative Officer
availability of II/Senior
Obligation BD
requested;ORS with
available allotment
recorded in the
appropriate Budget
Registries
For Request for

obligation without
allotment will be
returned to CPU for
release to End-User
None 1.6 Affix signature 1 hour 30 See Table 1 for the
on the ORS (Box B) minutes list of responsible
to certify availability person
of allotment and
obligated for the
purpose/adjustment
necessary
None 1.7 Encodes None 15 minutes Administrative Officer
documents for II/Administrative
release/return in Assistant II
excel file BD
None 1.8 Receives the DV None 15 minutes Administrative
together with the Assistant III
approved ORS and AD
prescribed
documentary
requirements and
Supporting
Documents (SDs)
from
the BD
None 1.9 Counter checks 3 days 7 See Table 1 for the
and reviews the hours list of responsible
DV/payroll as to the and 30 person
validity, accuracy minutes
and completeness of
supporting
documents.
In case of errors,
discrepancies,
incomplete
and/or additional
documentary
requirements that
will be
required to
substantiate
the claim, the
responsible
person shall
document the
on the FMS Queuing
Slip and
transmit/return the
documents to the
BD- CPU for
processing of
completion/complian
ce. (Return to Step
1.1)
If complete
and compliant, AD
of cash and
completeness of
SDs and the
propriety of amount
(signs the box C of
the DV)

the
FMS- Office of the
Director (OD)
None 1.11 Receives the None 15 minutes Administrative Officer
DV signed by the IV
Director (OD)
None 1.12 Affix signature None 3 hours Director IV

on the the DV (Box and 30 FMS-OD
D) for the approval minutes
of payment
For Php5 Million and
above transactions,
affix initial on the DV
(Box D)
None 1.13 Records the None 15 minutes Administrative Officer

approved and IV
and release to
Cashier Section

the ORS together Cashier Section (CS)
with the prescribed
documentary
requirements and
SDs from
the FMS-OD
System Validation
(PACSVAL) for
claims with LBP-
ATM Accounts
DV’s
None 1.17 Encodes the None 10 minutes Financial Analyst II,
Advice of Checks CS
Issued and
Cancelled (ACIC)
and Report of
Checks Issued (RCI)
check issued/ CS
prepares the
Authority to Debit
Pacsval
verifies and Administrative Officer
signs typed check III
against DV CS
None 1.20 Secures None 1 day and CS
counter signature of 4 hours
See Table 1 for the

delegation of the
authorized
signatories
signed checks, ADA, minutes Assistant VI
PACSVAL list, ACIC CS
to the Authorized
Government
Depository Bank
(AGDB) - LandBank
of the Philippines
(LBP).
The LBP shall

perform the
the crediting of
amount due to the
corresponding
accounts of the
payee

II/Administrative
notification on on the availability of
the availability check ready for
of the check release
2.2 Visit 2.2 Release check

Cashier to the payee 15 minutes
Section (CS) at
the ground
floor building 2
and receive
check
For ADA,
PACSVAL,
receive the
payment
through the
submitted LBP
account
number
TOTAL None 17 days

Action #

Division (BD)



No Limit
below

below

below


Php 10 Million

Php100 Million

172. REQUEST FOR LIQUIDATION OF CASH ADVANCES (10 PCV AND BELOW)
This process refers to the evaluation of the required documents for the liquidation of cash
advances (CA) of travelling expenses (local or foreign), registration/course fee during training,
workshop and other related activities, Petty Cash Fund and Special Time Bound Undertaking
Cash Advances of Special Disbursing Officers submitted by various offices of the Department of
FMS by the various DOH-CO originating bureaus and services.
Department Order No. 2019-0225: “Guidelines on Official Local and Foreign Travels Including
Allowable Rates For Department of Health, Attached Agencies and All Others Concerned”.
usual processing time depending on its classification pursuant to Department Memorandum
2023-0092. Priority will be given to the claims submitted on time.

usually released within the first to second week of the fiscal year. Consequently, the FMS-AD
can only certify the cash availability on the DV once the NCA is released.
per Landbank of the Philippines (LBP) policy

(FMS)
Common Requirements
1.Liquidation Report (2 original copies) DOH Intranet/Concerned Employee
2.Copy of receipts and other documents if

produced in thermal paper (1 photocopy
each)
3. Summary of Expenses, if applicable Concerned Employee
4. Approved Department Personnel Order

(DPO)/ Travel authority, whichever is DOH Intranet/Concerned Employee
applicable, indicating and authorizing the
claim/ Authority to hold cash advance and
specifying the funding source (1 print-out
copy)
*For training-related claim/expenses, also attach
DPO with initial/clearance from Health Human
Resource Development Bureau (HHRDB)
* For Petty Cash Fund (PCF) indicate the
maximum accountability and purpose (1 print-out
copy)
*For Special Purpose/Time-Bound Cash Advance
indicate the amount of accountability/cash
advance, purpose and specific period of activity (1
print-out copy)
DOH Intranet/Concerned Employee

If with reimbursement:
5.Obligation Request and Status (ORS)
(TF) with box A approved by the Head
of the funding office based on the
Concerned Employee/ DOH- FMS
6. Disbursement Voucher (DV) with box A Cashier Unit
duly signed by the concerned Head of
Office or Immediate Supervisor (in case
the payee is the Head of Office) based on
copies)
DOH Cashier Unit
If with refund:
7. DOH Official Receipt of the amount to
be refunded ( 1 original copy )
Liquidation of Cash Advance (CA) - Local Travel
8. Previously signed DV during Cash
Advance (1 photocopy) Concerned Employee
9.Revised Itinerary of travel, if the
previous itinerary was not followed Concerned Employee
(Appendix A) (2 original copies)
10.Previously approved itinerary of travel
Appendix A (1 photocopy) Concerned Employee
11.Certificate of Travel Completed
(Appendix B) (2 original copies) DOH Intranet/Concerned Employee
12.Certificate of Appearance/Attendance
(1 Original copy, wet-signed) Concerned Employee
13.Paper/Electronic Plane Tickets /
Electronic Receipts , restricted to the Concerned Employee/Airline Company
lowest available fare of economy class (1
printed copy)
14.Screenshot of plane fare for both Concerned Employee/Airline company’s
online booking & over-the counter website
purchase (basis of cash advance (CA)
and actual if the latter differs from the
plane fare granted during CA (1 printed
copy)
*For extended travels due to personal reasons/

activities not included in the DPO, screenshot of
plane fare (for the should-be flight vs. new flight
due to extension) as proof/basis that no additional
cost was incurred.
*In case screenshots are not available, if ticket

purchased was from the lowest class (Economy
Supersaver or Go Basic), no need to justify that it
was the lowest available at time of purchase.
Other than these fares, there should be a
notification in the Appendix B that the purchased
ticket is the lowest available at the time of
purchase.
15..Boarding pass (1 Original hard copy) /
Print screen of Electronic Boarding pass,
if web check-in (1 printed copy) , Concerned Employee/Airline Company
whichever is applicable.
* In case of lost boarding pass, Certification from
the Airline Company confirming actual boarding (1
original copy)
16. Boat Tickets or Bus Tickets- regular
air-conditioned bus (1 original copy) Concerned Employee/Bus Company
17. Terminal fee receipt (1 original copy), Concerned Employee
if any
18. Metered taxi receipt (1 original copy)
or Certification of Expenses Not Requiring
Receipt (CENRR) for expenses not more Concerned Employee/Taxi Driver
than three hundred pesos (Php300.00) or
Reimbursement of Expenses Receipt
(RER) for expenses more than P300.00
but not more than P1,000 for payment of
fares in public utility vehicles not issuing
receipts (i.e. habal-habal, motorized boat,
tricycle,etc) pursuant to COA Circular
2021-001 (1 original copy)
*In case the availed taxi is not issuing

metered taxi receipt, the same shall be
certified/explained on Appendix B.
*Secure prevailing provincial transportation
rate from respective CHDs or secure
prevailing provincial rate from the municipal
office/treasurer pursuant to DO 2019-0025
For land travel using government
vehicle:
19.Driver's Daily Trip Ticket (consistent

with the itinerary/appendix A) Concerned Employee
-1 Original copy, if claiming gas
-1 Photocopy, if not claiming gas and/or
claiming toll fees
20. Invoice/Receipt for gasoline expense Concerned Employee/Gasoline Station

(1 original copy, if claiming gas)
21.Toll fee receipt/invoice Concerned Employee

(1 Original copy, if claiming toll fee)
-Summary of Expenses if more than 1 toll
fee receipts
22. If through RFID Load:
Concerned Employee
- 22.1 RFID SOA covering the period of
latest and previous reload (1 printed copy)
Concerned Employee
-22.2 Official Receipt (1 original copy)
Concerned Employee
-22.3 Certification signed by the Head of
Office that the previous remaining balance
from the last reload to current were
officially consumed (1 original copy)
23.Certification of no meals and
accommodation approved by the
program/activity host/Claimant’s Head of Concerned Employee
Office - for drivers conducting passengers
to venues beyond 50 km from workstation
(if activity is conducted in a hotel or
equivalent venue)
24.Certification by the Head of Agency as
to the absolute necessity of the expenses
together with the corresponding bills or
receipts, if the expenses
incurred for official travel exceeded the
prescribed rate per day Concerned Employee
*certification or affidavit of loss shall not
be considered as an appropriate
replacement for the required hotel/lodging
bills and receipts- (1 original copy)
25. Hotel room/lodging bills with official
receipts in the case of official travel to
places within 50-kilometer radius from the
permanent official station, if the travel Concerned Employee
allowances being claimed include the
hotel room/lodging rate ( 1 original copy)
Liquidation of Cash Advance (CA) for Foreign Travel

8.Revised Itinerary of Travel, if applicable
(Appendix A) (2 original copies) DOH Intranet/Concerned Employee
9. Previously approved cash advance
disbursement voucher (1 photocopy) Concerned Employee
10. Previously approved itinerary of travel/
Appendix A (1 photocopy) Concerned Employee
11.Certificate of Travel Completed/
Appendix B (2 original copies) DOH Intranet/Concerned Employee
12.Certificate of appearance/attendance
for training, seminar/participation ( 1 Concerned Employee
original copy)
14.Passport or with VISA (if applicable)
from entry to exit of foreign country if no
issued Certificate of Appearance Concerned Employee
(CA)/attendance to training (1 CTC, wet-
signed)
*kindly reflect on Appendix B if no CA was issued

by the host country/activity host
For Plane Ticket
14. If plane ticket is availed directly

from the airline company (via web or
over-the-counter):
Paper (1 original copy) or electronic Airline Company
Plane tickets/ Electronic (E-ticket) receipt/
Airline Itinerary (1 printed copy)
15. If plane ticket is availed through

travel agency:
-15.1 Billing Invoice/ Statement of Account Travel Agency
(1 original copy)
-15.2 Official Receipt issued by the travel Travel Agency
agency for the Plane Ticket and
addressed to the concerned employee as
payee (1 original copy)
*purchase of plane ticket directly from the airline

company is highly encouraged as it is more cost
beneficial to the government, however booking through
travel agencies are not prohibited
**in all cases, plane ticket shall be restricted to the
lowest available fare of economy class and does
not include premium economy class unless
otherwise approved by the Office of the President
pursuant to Section 12 of EO 77
In case actual plane fare differs from the
fare granted on cash advance:
16.Updated Abstract of Canvass (1 Concerned Employee

original copy)
17. If plane ticket is availed directly

from the airline company (via web or
over-the counter): Airline company
-17.1.Updated screenshots of flight
itinerary and plane fare from at least three
(3) airline companies upon the time of
purchase (1 printed copy each)
18. If plane ticket is availed through

travel agency: Travel Agencies
-18.1. Updated price quotation from three
(3) travel agencies or its equivalent (1
printed copy each, if canvassed &
requested through email)
Travel Agency
-18.2.Updated Flight itinerary of the
quoted plane fare, issued by the travel
agencies (1 printed copy)
**in all cases, plane ticket shall be restricted to the

19.Boarding pass (1 print-out copy) Concerned Employee
20.Narrative report on trip undertaken/
Report on Participation approved by Head Concerned Employee
of Office received by BIHC and HHRDB (1
original copy)
Where applicable, for clothing
allowance per EO 77 and DO No. 2019-
0225 Concerned Employee
21. Certification from the donor institution

that clothing allowance was not provided
or Certification from donor institution of
the amount of clothing allowance
provided, whichever is applicable (1
original copy or 1 print-out/screenshot of
email from the host country with notation
“certified sent through email” by BIHC)
Concerned Employee
22..Official weather forecast in the internet
/ declared by the authorized agency in the
country of destination (1 print-out copy)
Where applicable, for representation
expenses
23.For the Head of the Agency, authority

from the OP to claim representation Concerned Employee
expenses (1 CTC, wet-signed)
If other than the Head of Agency,
justification from Head of Office
approved by the Head of the Agency (1
original copy) Concerned Employee
24. Invoices/receipts and bills (1 original

copy each)
Liquidation of Cash Advance – Registration Fee (Online or Face-to-Face

Training/Seminar/Workshop)
8. Official Receipt (OR) or Electronic OR, Training Provider/Concerned Employee
if BIR Computerized Accounting System
(CAS) registered (1 original copy)
9.Certificate of Attendance/Participation/ Training Provider/Concerned Employee
Training/ Completion (CTC, wet-signed)
10.Copy of previously approved cash Concerned Employee
advance disbursement voucher (1
photocopy)
11.Department Circular authorizing the DOH Intranet/HHRDB/ Concerned
attendance to such training, if applicable Employe
(1 print-out copy)
12.Invitation letter wherein the amount of Training Provider/ Concerned Employe
the registration fee is stated (1 print-out
copy)
of substance
Liquidation of Petty Cash Fund or Special Purpose/(Time-Bound Undertaking)
Cash Advance (CA) - (10 PCV and Below)
8. Confirmation Letter from BTR for the Concerned Petty Cash Custodian/
request of bonding of the official Special Disbursement Officer/BTr
concerned reflecting the Fidelity Bond
Period (1 print-out copy)
9. Report of Disbursements certified Concerned Petty Cash Custodian/
correct by the accountable officer (1 Special Disbursement Officer
original copy)
10. Final Report received by the Office of Concerned Petty Cash Custodian/
the Resident Auditor (1 original copy) Special Disbursement Officer
11.Sales Invoice (for sale of goods) or Service Provider/Supplier/Requesting
Official Receipt (for sale of services)or toll DOH Office
fee receipts addressed to DOH as
payee (1 original copy each)
12. Tax Certificate, if applicable (1 original DOH FMS- Accounting Division (FMS-
copy) AD)
13. Approved Purchase Request with Requesting DOH Office/ Special
conforme/approval from appropriate Disbursing Officer (SDO)
clearing house (1 original copy)
For Liquidation of Petty Cash Fund:
14. Summary of Petty Cash Vouchers (1 Concerned Petty Cash Custodian
original copy)
15. Petty Cash Replenishment Report (1 Concerned Petty Cash Custodian
original copy)
16. Petty Cash Vouchers duly Concerned Petty Cash Custodian
accomplished and signed (2 original
copies)
For Liquidation of Special Concerned Employee
Purpose/Time-Bound Cash Advance:
17. Copy of previously signed DV during Concerned SDO
the Cash Advance (1 photocopy)
18. PLEASE REFER TO APPLICABLE
CHECKLIST OF DOCUMENTARY
REQUIREMENTS FOR EACH
DISBURSEMENT TRANSACTION
BELOW*
* For Liquidation of Petty Cash Fund/Special Purpose (Time-Bound
Undertaking) Cash Advance - Repairs and Maintenance (10 Invoices and
Below)
18.1. Justification for Emergency Requesting/Concerned DOH Office/
purchase approved by the Head of Office concerned SDO
(1 original copy)
*if the claimant is the Head of Office,

approval shall be made by their immediate
supervisor; in case of USEC, approved by
other USEC.
18.2. Certification that the damage was Requesting/Concerned DOH Office/
due to wear and tear and not due to concerned SDO
negligence signed by the concerned Head
of Office (1 original copy)
18.3. Inspection and Acceptance Report Requesting/Concerned DOH Office/DOH
inspected by inspection committee (1 Inspection Committee/concerned SDO
original copy)
18.4. Certificate of Acceptance signed by Requesting/Concerned DOH
the concerned Head of Office (1 original Office/concerned SDO
copy)
18.5 Warranty Certificate (1 CTC, wer- Service
signed) Provider/Supplier/Requesting/Concerned
DOH Office
18.6. Price quotation from at least three Requesting/Concerned DOH
(3) suppliers for purchases involving Office/concerned SDO
P1,000 and above, except for purchases
made while on official travel ( 1 original
copy or 1 print-out copy if secured through
email)
18.7 Abstract of Canvass approved by the Requesting/Concerned DOH
Head of Office(1 original copy) Office/Concerned SDO
18.8 Property Accountability Receipt Administrative Service- General Services
(PAR)/Inventory Custodian Receipt (ICS), Division (AS-GSD)
whichever is applicable (CTC, wet-signed)
18.9 Report of Waste Material from Requesting/Concerned DOH Office/ AS-
Administrative Service (AS)- General GSD
Services Division (GSD) (1 original copy)
18.10 Approved materials estimate from Requesting/Concerned DOH Office/ AS-
18.11 Pre and Post inspection from GSD Requesting/Concerned DOH Office/ AS-
or from KMITS (if ICT items), whichever is GSD
18.12 Job order/corrective and Requesting/Concerned DOH Office/ AS-
maintenance form with detailed material GSD
estimates by Administrative Service (AS)-
General Services Division (GSD) (1
original copy)
18.13 Corrective and Maintenance Requesting/Concerned DOH Office/ AS-
Record/History of Repair for Motor Vehicle GSD
from Administrative Service (AS)- General
* For Liquidation of Petty Cash Fund - Notarial Expense (10 Invoices and
Below)
18.1 Notarized document (1 photocopy) Requesting/Concerned DOH Office/.
of substance
Secondary Requirements
18.2 If no copy of sent documents were Requesting/Concerned DOH Office
submitted, justification why cannot be
provided approved by head of office/HEA
(1 original copy)
* Liquidation of Petty Cash Fund - Mailing Expense (10 Invoices and Below)
18.1 Copy of the letter sent (1 photocopy) Requesting/Concerned DOH Office
or Summary of Charges indicating the
following information (1 original copy):
a. Name, official designation and address
of the person to whom the letter/document
is sent
b. Amount of postage used/courier
charges
18.2. Price Quotation from at least three Requesting/Concerned DOH Office
(3) suppliers for purchases involving
made while on official travel (1 original
copy)
18.3 Abstract of Canvass approved by the Requesting/Concerned DOH Office
Head of Office (HEA, Director, ASec,
USec) (1 original copy)
of substance
provided approved by head of office/HEA
(1 original copy)
* For Liquidation of Petty Cash Fund - Toll Fee (10 Invoices and Below)
18.1 Driver's Daily Trip Ticket Requesting/Concerned DOH Office
1 Photocopy, w/ notation certified or
verified against the original or add a
notation (w/name, designation & signature
of the one who certifies) as to where the
original copy was attached, if claiming toll
fee
of substance
* For Liquidation of Petty Cash Fund/Special Purpose (Time Bound
Undertaking) CA - Emergency Purchase (10 Invoices and Below)
18.1 Justification for Emergency purchase Requesting/Concerned DOH
approved by the Head of Office (1 original Office/Concerned SDO
copy)

approval shall be made by their immediate
supervisor; in case of USEC, approved by
other USEC.
18.2 Inspection and Acceptance Report Requesting/Concerned DOH Office/DOH
signed by inspection committee members Inspection Committee
(1 original copy)
18.3. Warranty Certificate (1 CTC, wet- Service
DOH Office
18.4. Price quotation from at least three Requesting/Concerned DOH Office
made while on official travel
18.5 Abstract of Canvass approved by the Requesting/Concerned DOH Office
Head of Office (1 original copy)
or KMITS (for ICT items), whichever is GSD or KMITS
18.7 Property Accountability Receipt AS-GSD/ Requesting/Concerned DOH
(PAR)/Inventory Custodian Receipt (ICS), Office
whichever is applicable (CTC, wet-signed)
of substance
* For Liquidation of Petty Cash Fund/Special Purpose (Time Bound
Undertaking) CA - Meal Expense (10 Invoices and Below)
18.1 Notice of the Meeting (1 Original Requesting/Concerned DOH Office
copy) or Department Personnel Order,
including its amendment, authorizing the
attendance to the activity and payment of
meals ( 1 print-out copy)
18.2. Attendance Sheet (1 original copy) Requesting/Concerned DOH Office
18.3. Certification of the names of actual Requesting/Concerned DOH Office
attendees which are not listed on Notice
of the meeting (1 original copy)
18.4 In case there’s an existing contract Requesting/Concerned DOH Office
awarded to a service provider (caterer),
justification why not availed meals to them
(1 original copy)
FEE
S
AGENCY TO PROCESSI PERSON
CLIENT STEPS
ACTIONS BE NG TIME RESPONSIBLE
PAI
D
1. Prepare & submit None 15 minutes Administrative
the disbursement 1.1 Receives Assistant III
voucher (DV) with the documents, Budget Division -
complete check of Central Processing
documentary completeness of Unit (BD-CPU)
requirements to supporting
Financial and documents per
Management FMS checklist from
Central Processing
Unit (CPU)
Note:
Note:
For lacking
For lacking
documents or
documents or
compliance notes
compliance notes
from CPU, receive
from CPU or
the DV with
Accounting
compliance note
Division, return to
and submit the
the originating
needed/lacking
office
document/s
1.2.Reviews/verifie None 2 working Administrative
s documents, days, 7 Officer
correctness of hours and IV/Administrative
computation and 30 minutes Assistant III & IV,
entry & II
BD-CPU
In case of errors,
discrepancies,
incomplete
and/or additional
documentary
requirements that
will be
required to
substantiate
the claim, the
responsible
person shall
document the
on the FMS
Queuing Slip and
transmit/return the
documents to the
end-user
for
completion/complia
nce.
(Upon compliance
return to step 1.1)
None 1.3 CPU encodes None 15 minutes Administrative

excel files
None 1.4 If liquidation None 15 minutes Administrative
with Officer
reimbursement, II/Administrative
receives Obligation Assistant II
Request and Status BD
(ORS) and the
accompanying
processed and
reviewed
documents
Obligation BD
requested;ORS
with available
allotment will be
approved and
recorded in the
appropriate Budget
Registries
For Request for

obligation without
allotment will be
returned to CPU for
release to End-
User (return to step
1.1)
of allotment and
obligated for the
purpose/adjustment
necessary
BD
DV together with Assistant III
the approved Accounting Di
Obligation Request vision (AD)
Slip (ORS) and
prescribed
documentary
requirements and
SDs from the BD-
CPU
None 1.9 Counter 1 working See Table 1 for the
checks and reviews days, 7 list of responsible
the DV as to the hours and person
validity, accuracy 30 minutes
and completeness
of supporting
documents.
In case of errors,
discrepancies,
incomplete and/or
additional
supporting
documents that will
be required to
substantiate the
claim, the
responsible person
shall document the
on the FMS
queuing slip and
transmit/return the
documents to the
BD-CPU for
processing of
completion/complia
nce (return to Step
1.1)
If complete and
compliant, AD-DS
of cash and
completeness of
SDs and the
propriety of amount
(signs the Box C of
the DV)
endorses the DV& Assistant III AD
SDs for payment to
the
FMS- Office of the
Director (OD)
While in case of
liquidation report,
endorses the same
to the Accounting
Division (AD) -
Bookkeeping Secti
on (BS) for the
recording of the
liquidation in the
Electronic New
Government
Accounting System
(E-NGAS)
DV signed by the Officer IV
Director (OD)

D) for the approval
of payment
For Php5 Million

and above
transactions, affix
initial on the DV
(Box D)
None 1.13 Records the None 15 minutes Administrative

approved and OfficerIV
and release to
Cashier Section

documentary
requirements and
SDs from
the FMS-OD
None 1.15 Prepares None 10 minutes Chief Cashier CS
Payroll Crediting
System Validation
(PACSVAL) for
claims with LBP-
ATM Accounts
None 1.16 Assigns None 10 minutes Chief Cashier
check, write check CS
number, date of
check on the DV’s
None 1.17 Encodes the None 10 minutes Financial Analyst II/
checks issued to Cashier II
the Advice of CS
Checks Issued and
Cancelled (ACIC)
and Report of
Checks Issued
(RCI)
check issued/ CS
prepares the
Authority to Debit
Advice (ADA) for
the Pacsval
None 1.19 Reviews, None 10 minutes Chief Cashier/
signs typed check Officer III CS
against DV
None 1.20 Secures None 4 hours Cashier Section
counter signature of (CS)
authorized
signatory
See Table 1 for the

delegation of the
authorized
signatories

ADA, PACSVAL CS
list, ACIC to the
Authorized
Government
Depository Bank
(AGDB) -
LandBank of the
Philippines (LBP).
The LBP shall

perform the
necessary action
amount due to the
corresponding
accounts of the
payee

II/Administrative
2.1 Receive 2.1 Notify the 15 minutes CS
notification on the payee on the
availability of the availability of check
check ready for release

ground floor
building 2 and
receive check
For ADA,
PACSVAL, receive
the payment
through the
submitted LBP
account number
TOTAL 7 days

Action #

Division (BD)



No Limit
below

below

below


Php 10 Million

Php100 Million

173. REQUEST FOR LIQUIDATION OF CASH ADVANCES (10 PCV AND ABOVE)
This process refers to the evaluation of the required documents for the liquidation of cash
advances (CA) of travelling expenses (local or foreign), registration/course fee during training,
workshop and other related activities, Petty Cash Fund and Special Time Bound Undertaking
Cash Advances of Special Disbursing Officers submitted by various offices of the Department of
Department Order No. 2019-0225: “Guidelines on Official Local and Foreign Travels Including
Allowable Rates For Department of Health, Attached Agencies and All Others Concerned”.
usual processing time depending on its classification pursuant to Department Memorandum
2023-0092. Priority will be given to the claims submitted on time.

per Landbank of the Philippines (LBP) policy
Classification: HIGHLY TECHNICAL TRANSACTION
Common Requirements
1.Liquidation Report (2 original copies) DOH Intranet/Concerned Employee
2.Copy of receipts and other

documents if produced in thermal paper Concerned Employee
(1 photocopy each)
3. Summary of Expenses, if applicable

4. Approved Department Personnel
Order (DPO)/ Travel authority,
whichever is applicable, indicating and
authorizing the claim/ Authority to hold
cash advance and specifying the
funding source (1 print-out copy)
*For training-related claim/expenses, also

attach DPO with initial/clearance from Health
Human Resource Development Bureau
(HHRDB)
maximum accountability and purpose (1 print-
out copy)
*For Special Purpose/Time-Bound Cash
Advance indicate the amount of
accountability/cash advance, purpose and
specific period of activity (1 print-out copy)
If with reimbursement:
5.Obligation Request and Status (ORS)
Utilization Request (BUR) for Trust
Fund (TF) with box A approved by the DOH Intranet/Concerned Employee
Head of the funding office based on the
delegation of authority (3 original
copies)
6. Disbursement Voucher (DV) with box
A duly signed by the concerned Head of
Office or Immediate Supervisor (in case
the payee is the Head of Office) based Concerned Employee/ DOH- FMS Cashier
on the delegation of authority (4 original Unit
copies)
If with refund:
7. DOH Official Receipt of the amount to
be refunded ( 1 original copy )
Liquidation of Petty Cash Fund/Special Purpose (Time Bound Undertaking)
Cash Advance (CA)- (10 PCV and Above)
8. Confirmation Letter from BTR for the Concerned Petty Cash Custodian/ Special
request of bonding of the official Disbursement Officer/BTr
concerned reflecting the Fidelity Bond
Period (1 print-out copy)
9. Report of Disbursements certified Concerned Petty Cash Custodian/ Special
correct by the accountable officer Disbursement Officer
10. Final Report received by the Office Concerned Petty Cash Custodian/ Special
of the Resident Auditor (1 original copy) Disbursement Officer
11.Sales Invoice (for sale of goods) or Service Provider/Supplier/Requesting
Official Receipt (for sale of services), toll DOH Office
fee receipts, whichever is applicable (1
original copy each)
12. Tax Certificate, if applicable (1 DOH FMS- Accounting Division (FMS-AD)
original copy)
13. Approved Purchase Request with Requesting DOH Office/ Special
conforme/approval from appropriate Disbursing Officer (SDO)
clearing house (1 original copy)
For Liquidation of Petty Cash Fund:
14. Summary of Petty Cash Vouchers (1 Concerned Petty Cash Custodian
original copy)
15. Petty Cash Replenishment Report Concerned Petty Cash Custodian
(1 original copy)
16. Petty Cash Vouchers duly Concerned Petty Cash Custodian
accomplished and signed (2 original
copies)
For Liquidation of Special Concerned Employee
Purpose/Time-Bound Cash Advance:
17. Copy of previously signed DV during Concerned SDOI
the Cash Advance (1 photocopy)
18. PLEASE REFER TO APPLICABLE
CHECKLIST OF DOCUMENTARY
REQUIREMENTS FOR EACH
DISBURSEMENT TRANSACTION
BELOW*
*For Liquidation of Petty Cash Fund/Special Purpose (Time Bound Undertaking)
Cash Advance - Repairs and Maintenance (10 Invoices and Above)
18.1. Justification for Emergency Requesting/Concerned DOH Office/
purchase approved by the Head of concerned SDO
Office (1 original copy)

approval shall be made by their
immediate supervisor; in case of USEC,
approved by other USEC.
18.2. Certification that the damage was Requesting/Concerned DOH Office/
due to wear and tear and not due to concerned SDO
negligence signed by the concerned
18.3. Inspection and Acceptance Report Requesting/Concerned DOH Office/DOH
inspected by inspection committee (1 Inspection Committee/concerned SDO
original copy)
18.4. Certificate of Acceptance signed Requesting/Concerned DOH
by the concerned Head of Office (1 Office/concerned SDO
original copy)
18.5 Warranty Certificate (1 CTC, wer- Service
DOH Office
18.6. Price quotation from at least three Requesting/Concerned DOH
(3) suppliers for purchases involving Office/concerned SDO
P1,000 and above, except for
purchases made while on official travel (
1 original copy or 1 print-out copy if sent
through email
18.7 Abstract of Canvass approved by Requesting/Concerned DOH
the Head of Office (1 original copy) Office/Concerned SDO
18.8 Property Accountability Receipt Administrative Service- General Services
(PAR)/Inventory Custodian Receipt Division (AS-GSD)
(ICS), whichever is applicable (CTC,
wet-signed)
18.9 Report of Waste Material from Requesting/Concerned DOH Office/ AS-
Services Division (GSD) (1 original
copy)
18.10 Approved materials estimate from Requesting/Concerned DOH Office/ AS-
Services Division (GSD) (1 original
copy)
18.11 Pre and Post inspection from Requesting/Concerned DOH Office/ AS-
GSD or from KMITS (if ICT items), GSD
whichever is applicable (1 original copy)
18.12 Job order/corrective and Requesting/Concerned DOH Office/ AS-
maintenance form with detailed material GSD
estimates by Administrative Service
(AS)- General Services Division (GSD)
(1 original copy)
18.13 Corrective and Maintenance Requesting/Concerned DOH Office/ AS-
Record/History of Repair for Motor GSD
Vehicle from Administrative Service
(AS)- General Services Division
(GSD) (1 original copy)
relevant documents especially for
claims having incomplete supporting
*For Liquidation of Petty Cash Fund/Special Purpose (Time Bound
Undertaking) CA - Notarial Expense (10 Invoices and Above)
18.1 Notarized document (1 photocopy) Requesting/Concerned DOH Office/.
provided approved by head of
office/HEA (1 original copy)
CA - Mailing Expense (10 Invoices and Above)
18.1 Copy of the letter sent (1 Requesting/Concerned DOH Office
photocopy each) or Summary of
Charges indicating the following
information (1 original copy):
a. Name, official designation and
address of the person to whom the
letter/document is sent
b. Amount of postage used/courier
charges
18.2. Price Quotation from at least three Requesting/Concerned DOH Office
purchases made while on official travel
18.3 Abstract of Canvass approved by Requesting/Concerned DOH Office
the Head of Office (HEA, Director,
ASec, USec)
provided approved by head of
office/HEA
CA - Toll Fee/Gasoline Expense (10 Invoices and Above)
18.1. Driver's Daily Trip Ticket Requesting/Concerned DOH Office
1 Original copy - if w/ claims of
gasoline;
1 Photocopy, w/ notation certified or
verified against the original or add a
notation (w/name, designation &
signature of the one who certifies) as to
where the original copy was attached, if
claiming toll fee

CA - Emergency Purchase (10 Invoices and Above)
18.1 Justification for Emergency Requesting/Concerned DOH
purchase approved by the Head of Office/Concerned SDO
Office (1 original copy)

approval shall be made by their
immediate supervisor; in case of USEC,
approved by other USEC.
18.2 Inspection and Acceptance Report Requesting/Concerned DOH Office/DOH
signed by inspection committee Inspection Committee
members (1 original copy)
18.3. Warranty Certificate (1 CTC, wet- Service
DOH Office
18.4. Price quotation from at least three Requesting/Concerned DOH Office
purchases made while on official travel
(1 original copy or print-out copy if
secured via internet)
18.5 Abstract of Canvass approved by Requesting/Concerned DOH Office
the Head of Office (1 original copy)
or KMITS (for ICT items), whichever is GSD or KMITS
18.7 Property Accountability Receipt AS-GSD/ Requesting/Concerned DOH
(PAR)/Inventory Custodian Receipt Office
(ICS), whichever is applicable (CTC,
wet-signed)
*Liquidation of Petty Cash Fund/Special Purpose (Time Bound Undertaking)

CA - Meal Expense (10 Invoices and Above)
18.1 Notice of the Meeting (1 Original Requesting/Concerned DOH Office
copy) or Department Personnel Order,
including its amendment, authorizing the
attendance to the activity and payment
of meals ( 1 print-out copy)
18.2. Attendance Sheet (1 original copy) Requesting/Concerned DOH Office
18.3. Certification of the names of actual Requesting/Concerned DOH Office
attendees which are not listed on Notice
of the meeting (1 original copy)
18.4 In case there’s an existing contract Requesting/Concerned DOH Office
awarded to a service provider (caterer),
justification why not availed meals to
them (1 original copy)
FEE
S
TO PROCESSI PERSON
PAI
D
Budget Division
(BD)- Central
Processing Unit
(CPU)
Note:
For lacking
documents or Note:
compliance notes
from CPU, For lacking
receive the DV documents or
with compliance compliance notes
note and submit from CPU or
the Accounting Division,
needed/lacking return to the
document/s originating office
None 1.2 Reviews/verifies None 9 days, 7 Administrative

documents, hours and Officer
correctness of 30 minutes IV/Administrative
prepares journal Financial Analyst I &
entry II
BD-CPU
In case of errors,
discrepancies,
incomplete
and/or additional
documentary
requirements that
will be
required to
substantiate
the claim, the
responsible
person shall
document the
on the FMS
Queuing Slip and
transmit/return the
documents to the
end-user
for
completion/complia
nce. (Upon
step to step 1.1)
1.3 Encodes None 15 minutes Administrative
excel files
None 1.4 If liquidation with None 15 minutes Administrative
reimbursement, Officer
receives Obligation II/Administrative
Request and Status Assistant II
(ORS) and the BD
accompanying
processed and
reviewed
documents
Obligation BD
requested;ORS with
available allotment
will be approved
and recorded in the
appropriate Budget
Registries
For Request for

obligation without
allotment will be
returned to CPU for
release to End-User
of allotment and
obligated for the
purpose/adjustment
necessary
BD
DV together with the Assistant III
liquidation report
and approved ORS Accounting Divi
(if liquidation with sion (AD)
reimbursement) and
prescribed
documentary
requirements and
Supporting
Documents (SDs)
from
the BD
None 1.9 Counter checks 3 days 7 hours See Table 1 for the
and reviews the and 30 list of responsible
DV/payroll as to the minutes person
validity, accuracy
and completeness
of supporting
documents.
In case of errors,
discrepancies,
incomplete
and/or additional
documentary
requirements that
will be
required to
substantiate
the claim, the
responsible
person shall
document the
on the FMS
Queuing Slip and
transmit/return the
documents to the
BD- CPU for
processing of
completion/complia
nce. (Return to Step
1.1)
If complete
and compliant, AD
of cash and
completeness of
SDs and the
propriety of amount
(signs the box C of
the DV)

endorses the DV& Assistant III AD
SDs for payment to
the
FMS- Office of the
Director (OD)
None 1.11 Receives the None 15 minutes Administrative Offic
DV signed by the er IV
Director (OD)

D) for the approval
of payment
For Php5 Million

and above
transactions, affix
initial on the DV
(Box D)
None 1.13 Records the None 15 minutes Administrative Offic

approved and er IV
and release to
Cashier Section

approved DVs with Assistant VI Cashier
the ORS together Section (CS)
with the prescribed
documentary
requirements and
SDs from
the FMS-OD
None 1.15 Prepares None 10 minutes Chief Cashier CS
Payroll Crediting
System Validation
(PACSVAL) for
claims with LBP-
ATM Accounts
DV’s
None 1.17 Encodes the None 10 minutes Financial Analyst II/
Advice of Checks CS
Issued and
Cancelled (ACIC)
and Report of
Checks Issued
(RCI)
check issued/ CS
prepares the
Authority to Debit
Advice (ADA) for
the Pacsval
signs typed check Officer III CS
against DV
None 1.20 Secures None 1 hour 4 hours Cashier Section
counter signature of (CS)
See Table 1 for the

delegation of the
authorized
signatories

ADA, PACSVAL list, CS
ACIC to the
Authorized
Government
Depository Bank
(AGDB) - LandBank
of the Philippines
(LBP).
The LBP shall
perform the
the crediting of
amount due to the
corresponding
accounts of the
payee

II/Administrative
notification on on the availability of
the availability of check ready for
the check release

Section (CS) at to the payee 15 minutes
the ground floor
building 2 and
receive check
For ADA,
PACSVAL,
receive the
payment through
the submitted
LBP account
number
TOTAL Non 17 days
e

Action #

Division (BD)


No Limit
below

below

below



Php 10 Million

Php100 Million

174. REQUEST FOR CASH ADVANCE
This process refers to the evaluation of the required documents for the cash advances for
the travelling expenses (local or foreign), special purpose cash advance by the special
disbursing officers and cash advances for the registration/course fee during training, workshop
and other related activities, as submitted by various offices of the Department of Health- Central
Office (DOH-CO).
Pacsval, issuance in a timely manner in accordance with existing budgeting, accounting and

3. In case of Check, PACSVAL for credit to individual accounts, the cut-off time is 3:00 pm

Classification: SIMPLE TRANSACTION
Type of Transaction: GOVERNMENT TO GOVERNMENT (G2G)
Who may avail: DOH Central Offices/Bureaus

Common Requirements
1.Obligation Request and Status (ORS) DOH Intranet/Concerned Employee
(TF) with box A approved by the Head of
the funding office based on the
2.Disbursement Voucher with box A duly DOH Intranet/Concerned Employee
signed by the concerned Head of Office
or Immediate Supervisor (in case the
payee is the Head of Office) based on
copies)
3. Approved Department Personnel DOH Intranet/Concerned Employee

Order (DPO)/ Travel authority, whichever
is applicable, indicating and authorizing
the claim/ Authority to hold cash
advance and specifying the funding
source (1 print-out copy)
*For training-related claim/expenses, also
attach DPO with initial/clearance from Health
Human Resource Development Bureau (HHRDB)
maximum accountability and purpose (1 print-out
copy)
*For Special Purpose/Time-Bound Cash Advance
indicate the amount of accountability/cash
advance, purpose and specific period of activity
(1 print-out copy)
4.Copy of receipts and other documents Concerned Employee
if produced in thermal paper (1
photocopy each)
5. Summary of Expenses, if applicable Concerned Employee
Cash Advance for Traveling Expenses – Local travel

6.Duly approved itinerary of travel DOH Intranet/Concerned Employee
(Appendix A) (2 original copies)
7.Certification from the Accountant that FMS-Accounting
the previous cash advance has been
liquidated and accounted for in the books
(no outstanding cash advance stamped
on the face of the DV) (1 original copy)
8.Print Screen of plane fare (lowest fare) DOH Intranet/Concerned Employee
(1 print-out copy)
*Justify if additional baggage was incurred
9.If including gasoline and toll fee, Concerned Employee
estimate of expenses cleared by AS-
GSD authorized official ( 1 original copy)
Cash Advance for Pre-Departure Expense (Foreign Travel)

6. Letter to Department of Foreign Affairs Concerned Employee/Bureau of
(1 CTC by BIHC) International Health Cooperation (BIHC)
7.Letter of invitation from the Concerned Employee/BIHC
host/sponsoring foreign country
/agency/organization (1 print-out copy)
8.In case of seminars/trainings: Concerned Employee/BIHC
- Invitation addressed to the agency
inviting
participants (issued by the foreign
country) (1 print-out copy)
- Acceptance of the nominees as
participants (issued
by the foreign country) (1 print-out
copy)
- Programme Agenda and Logistics
Information (1 print-out copy)
9.Duly approved itinerary of Concerned Employee
travel/Appendix A (2 original copies)
/ no outstanding cash advance stamped
on the face of the DV (1 original copy)
Cash Advance for Traveling Expenses – Foreign Travel
6. Letter to Department of Foreign Affairs Concerned Employee
(1 CTC by BIHC)
7.Letter of invitation from the Concerned Employee
host/sponsoring foreign country
/agency/organization (1 print-out copy)
8.In case of seminars/trainings: Concerned Employee
- Invitation addressed to the agency
inviting
participants (issued by the foreign
country) (1 print-out copy)
- Acceptance of the nominees as
participants (issued
by the foreign country) (1 print-out
copy)
- Programme Agenda and Logistics
Information (1 print-out copy)
9.Duly approved itinerary of DOH Intranet/Concerned Employee
travel/Appendix A (2 original copies)
11.United Nations Development Concerned Employee/Website
Programme (UNDP) rate for the daily
subsistence allowance (DSA) for the
country of destination for the computation
of DSA to be claimed (1 print-out copy)
12.Bangko Sentral ng Pilipinas Foreign Concerned Employee/Website
Exchange conversion rate at the date of
grant of cash advance (1 print-out copy)
For plane ticket:
11.If plane ticket will be purchased

directly from the airline via web/over-
the-counter: Airline Company
-11.1Screenshot of plane fare and flight
itinerary from at least three (3) airlines (1
printed copy each)
12. If plane ticket will be purchased

through a travel agency:
-12.1.Price quotations from at least three Travel Agencies
(3) travel agencies or its equivalent (1
printed copy each, if made canvassed
and requested through email)
-12.2. .Flight itinerary of the quoted plane Travel Agencies
fare, issued by the travel agencies (1
printed copy)
*purchase of plane ticket directly from the airline

company is highly encouraged
*in all cases, plane ticket shall be restricted to the

13. Approved Abstract of Canvass (1 Concerned Employee
original copy)
14 Where applicable, for clothing
allowance per EO 77 and DO No. 2019-
0225
Concerned Employee
-14.1 Certification from the donor
institution that clothing allowance was not
provided or Certification from donor
institution of the amount of clothing
allowance provided, whichever is
applicable (1 original copy or 1 print-
out/screenshot of email from the host
country with notation “certified sent
through email” by BIHC) Concerned Employee
-14.2 .Official weather forecast in the

internet / declared by the authorized
agency in the country of destination (1
print-out copy)
Cash Advance – Registration Fee (Training/Seminar/Workshop)

6.Invitation letter wherein the amount of Training/Seminar/Workshop Provider
the fee is stated (1 CTC)
7. Department Circular authorizing the HHRDB/Concerned Office
attendance to such training, if applicable
(1 print-out copy)
8. Certification/notation on DV by the FMS-Accounting Division
Accountant that the previous cash
advance has been liquidated and
accounted for in the books / no
outstanding cash advance stamped on
the face of the DV (1 original copy)
Cash Advance - Special Purpose/ Time-Bound Undertaking

6. Confirmation Letter from BTR for the Concerned Employee
request of bonding of the official
concerned /Fidelity Bond Period (1
photocopy)
7. Estimates of expenses approved at Concerned Employee
least by the Director/HEA (1 original
copy)
8. Approved Purchase Request with DOH Intranet/Concerned Employee
conforme from the appropriate clearing
house (1 original copy)
9. Approved Requisition and Issue Slip, if DOH Intranet/Concerned Employee
10.Justification for Emergency purchase DOH Intranet/Concerned Employee
approved by the Head of Office (1
original copy)
*if the claimant is the Head of Office, approval
shall be made by their immediate supervisor; in
case of USEC, approved by other USEC.
11.Certification by the Accountant that FMS-Accounting
12. Price quotation from at least three Requesting Party/Concerned Employee
made while on official travel (1 original
copy or 1 print-out copy if secured from
the internet)
13. Abstract of Canvass approved by at Requesting Party/Concerned Employee
14. Pre-inspection report from GSD or AS-GSD/KMITS
KMITS (ICT item), whichever is
15. Job order/corrective and AS-GSD
maintenance form with detailed material
estimates by Administrative Service (AS)-
General Services Division (GSD), if
Cash Advance- Petty Cash Fund

6. Confirmation Letter from BTR for the Concerned Employee/BTr
request of bonding of the official
concerned/Fidelity Bond Period (1
photocopy)
7. Estimates of expenses for 1 month Requesting Party
approved at least by the Director/HEA (1
original copy)
8. Certification from the Accountant that FMS-Accounting
on the face of the DV ( 1 original copy)
FEE
S
TO PROCESSI PERSON
PAI
D
Budget Division
(BD)- Central
Processing Unit
(CPU)
Note: Note:
For lacking
documents or For lacking
compliance notes documents or
from CPU, compliance notes
receive the DV from CPU or
with compliance Accounting Division,
note and submit return to the
the originating office
needed/lacking
document/s
None 1.2 Reviews/verifies None 7 hours and 30 Administrative

documents, minutes Officer
correctness of IV/Administrative
entry & II
BD-CPU
In case of errors,
discrepancies,
incomplete
and/or additional
documentary
requirements that
will be
required to
substantiate
the claim, the
responsible
person shall
document the
on the FMS Queuing
Slip and
transmit/return the
documents to the
end-user
for
completion/complian
ce. (Upon
step to step 1.1)

excel files
accompanying BD
processed and
reviewed documents
Obligation BD
requested;ORS with
available allotment
recorded in the
appropriate Budget
Registries
For Request for

obligation without
allotment will be
returned to CPU for
release to End-User
of allotment and
obligated for the
purpose/adjustment
necessary
BD
None 1.8 Receives the DV None 15 minutes Administrative
together with the Assistant III-
approved ORS and Accounting
prescribed Division (AD)
documentary
requirements and
Supporting
Documents (SDs)
from
the BD
None 1.9 Counter checks 3 hours and 30 See Table 1 for the
and reviews the minutes list of responsible
DV/payroll as to the person
validity, accuracy
and completeness of
supporting
documents.
In case of errors,
discrepancies,
incomplete
and/or additional
documentary
requirements that
will be
required to
substantiate
the claim, the
responsible
person shall
document the
on the FMS Queuing
Slip and
transmit/return the
documents to the
BD- CPU for
processing of
completion/complian
ce. (Return to Step
1.1)
If complete
and compliant, AD
of cash and
completeness of
SDs and the
propriety of amount
(signs the box C of
the DV)

the
FMS- Office of the
Director (OD)
None 1.11 Receives the None 15 minutes Administrative Offi
DV signed by the cer IV
Director (OD)
None 1.12 Affix signature None 3 hours and 30 Director IV

on the the DV (Box minutes FMS-OD
D) for the approval
of payment
None 1.13 Records the None 15 minutes Administrative Offi
approved and cer IV
and release to
Cashier Section
documentary
requirements and
SDs from
the FMS-OD
None 1.15 Prepares None 15 minutes Chief Cashier
System Validation
(PACSVAL) for
claims with LBP-
ATM Accounts
DV’s
checks issued to the II/ Cashier II
Advice of Checks CS
Issued and
Cancelled (ACIC)
and Report of
Checks Issued (RCI)
check issued/ CS
prepares the
Authority to Debit
Pacsval
against DV CS
counter signature of
the authorized
signatory
See Table 1 for the

delegation of the
authorized
signatories
signed checks, ADA, minutes Assistant VI
PACSVAL list, ACIC CS
to the Authorized
Government
Depository Bank
(AGDB) - LandBank
of the Philippines
(LBP).
The LBP shall

perform the
the crediting of
amount due to the
corresponding
accounts of the
payee

II/Administrative
notification on the on the availability of
availability of the check ready for
check release

Section (CS) at to the payee 15 minutes
the ground floor
building 2 and
receive check
For ADA,
PACSVAL,
receive the
payment through
the submitted
LBP account
number
TOTAL Non 3 days
e

Action #

Division (BD)


No Limit
below

below

below



Php 10 Million

Php100 Million

175. REQUEST FOR CERTIFICATE OF AVAILABILITY OF FUNDS
This document serves as a guide for processing and releasing of Certificate of Availability
of Funds (CAF) to ensure availability of allotment to which the obligation may be properly
charged.
Office or Division: Financial and Management Service (FMS) –

Budget Division
Who may avail: All DOH Central Office Bureaus / Service
COMMON REQUIREMENTS
1. 1. Memorandum request for CAF addressed to FMS Requesting Office
Director (1 original copy)
2.A. Request for CAF for Procurement of Goods and Infrastructure Projects
1.Approved Procurement Operation Requesting Office
Management Management Information System
(POMIS) generated Project Procurement and
Management Plan (PPMP), (1 CTC/duplicate)
2. Approved Purchase Request (PR), (1 Requesting Office
CTC/duplicate/advance)
3. Notice of Award (1 draft copy) Requesting Office, Procurement Service
4. BAC Resolution (1 CTC/advance) Requesting Office, Procurement Service
1. B. Request for CAF for Procurement of Consultancy Services
2.1. Approved POMIS generated PPMP (1 Requesting Office
CTC/duplicate)
3.2. Terms of Reference (1 Requesting Office, Procurement Service
CTC/duplicate/advance)
4.3. Notice of Award ( 1 draft copy) Requesting Office, Procurement Service
1. C. Request for CAF for Procurement of Lease of Venue/Training
2.1. Approved POMIS generated PPMP (1 Requesting Office
CTC/duplicate)
3.2. Approved PR (1 CTC/duplicate) Requesting Office
4.3. Department Personnel Order (DPO), ( 1 Requesting Office
draft copy )
1. D. Request for CAF for Transfer of Funds
2.1. Approved PPMP or Work and Financial Plan Requesting Office
(WFP) highlighting the activity / program / project
(1 CTC/duplicate)
3.2. Approved/Draft Department Order (DO) for Requesting Office, DOH Intranet
guidelines (1 computer generated/advance
copy)
4.3. Draft Memorandum of Agreement (MOA) Requesting Office, DOH Intranet
(1 advance copy)
E. Request for CAF for Salaries of Job Orders (JOs)
1. 1. Approved WFP or computation of JO salaries (1 Requesting Office
CTC/duplicate)
FEES
CLIENT STEPS
PAID
1. Submit complete 1.1 Receive None 10 minutes Administrative
requirements to the FMS complete Assistant III
supporting Budget Division
documents
from
requesting
office
None 1.2 Evaluate None 3 hours Administrative
the submitted Officer IV
If incomplete, receive documents: Budget Division
notification from Budget
division on the lacking if complete,
documents/requirements and encode
comply the necessary the request
documents/requirements for CAF on
Registry of
Allotment
(RAO) :
if incomplete,
return to the
requesting
office with
notation on
the deficiency
noted
None 1.3 Review None 6 hours Division Chief
and sign the Budget Division
Certificate of
Availability of
Funds
None 1.4 Release None 10 minutes Administrative
of CAF to Assistant III
Accounting Budget Division
Division for
signature of
the Chief
Accountant
None 1.5 Receive None 10 minutes Administrative
the CAF from Assistant III
Budget Accounting
Division and Division
forward to the
Chief
accountant
None 1.6 Counter None 6 hours Chief
Check the Accountant
submitted Accounting
supporting Division
documents
and the
accuracy of
the CAF:
1.6.1 If found
compliant /
accurate, sign
the CAF,
1.6.2 If with
deficiency
noted or with
lacking
supporting
documents,
return to
Budget
Division for
compliance of
the
requesting
office, will go
back to
agency step
1.2
None 1.7.Release None 10 minutes Administrative
the CAF to Assistant III
Budget Accounting
Division Division
None 1.8.Receive None 10 minutes Administrative
CAF from Assistant III
Accounting Budget Division
Division
2. Receive the approved CAF 2. Release None 10 minutes Administrative
approved Assistant III
CAF to Budget Division
requesting
office
TOTAL None 2 days
Procurement Service
176. PREPARATION OF NOTICE OF AWARD (NOA)
Pursuant to Section 37.1.1 of the 2016 Implementing Rules and Regulations (IRR) of
Republic Act (RA) 9184, the BAC shall recommend to the Head of the Procuring Entity (HOPE)
the award of contract to the bidder with the Lowest Calculated and Responsive Bid (LCRB),
Highest Rated Responsive Bid (HRRB), Single Calculated and Responsive Bid (SCRB) and
Single Rated and Responsive Bid (SRRB), after the post-qualification process has been
completed. In case of approval, the HOPE shall immediately issue the Notice of Award to
LCRB, HRRB, SCRB or SRRB.
Procurement Service - Contract
Office or Division:
Management Division (PS-CMD)
Central Office Bids and Awards

Who may avail:
Committee
1. Resolution from the BAC recommending Procurement Service-Procurement

Approval of Award, two (2) Original Copies Planning and Management Division (PS-
PPMD)
2.Winning Bidder Eligibility, Technical and PS-PPMD

Financial Proposal - one (1) Certified True
Copy
FEES
CLIENT STEPS AGENCY ACTIONS TIME
BE RESPONSIBLE
PAID
1. Submit the signed 1. Prepare the None 3 days Logistic

COBAC Notice of Award Management
Resolution and endorse to Officer (LMO)
Recommending the PS-CMD II/Procurement
the Approval of Division Chief Management
Award and PS Director Officer (PMO) II/
for review AO I, AO III, AO V,
and Supervising
1.1.1. If with Administrative
comment, return Officer (SAO)
to the CMD Staff
Procurement
in charge, for
Service- Contract
revision
FEES
CLIENT STEPS AGENCY ACTIONS TIME
BE RESPONSIBLE
PAID
1.1.2. If none, Management

endorse to the Division (PS-CMD)
CMD Division for
initial, then to PS
Director for
signature of
memorandum of
endorsement.
2.Receive copy of 2.1. Endorse to None 2 days LMO II, PMO II, AO
memorandum of the appropriate I, AO III, AO V, and
endorsement Approving SAO PS-CMD
of COBAC Resolution Authority
Recommending
the Award of Contract
and Notice of Award
TOTAL None 5 days

177. CLEARING HOUSE FOR PROCUREMENT OF DOH MEDICINES
This procedure aims to ensure that, in the procurement of medicines of the different
programs and offices of the DOH-Central Office, the correct specifications are written and the
Approved Budget for the Contract (ABC) is reasonable.
Who may avail: DOH Central Office Procuring Medicines
1. Accomplished Purchase Request www.doh.gov.ph
CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON

PAID
1. Submit 1. Review and finalize the None 2 days System Support
accomplished technical specifications and Unit – Senior
Purchase ABC based on the latest Health Program
Request edition Philippine National Officer
Formulary and latest edition
of Drug Price Reference
Index
1.1 Recommend to the None 1 day System Support

Pharmaceutical Division Unit – Senior
Chief for Clearing / Revising Health Program
(thru feedback form) Officer
1.2 Approve and submit the None 2 days System Support
feedback form to the end- Unit – Senior
users duly signed by Health Program
Pharmaceutical Division Officer
Chief
If revision need to be made,

end-user shall revise the
technical specifications and
ABC of the items
1.3 Re-submit the revised None 1 day System Support
Purchase Request, for Unit – Senior
approval of Pharmaceutical Health Program
Division Chief Officer
2. Receive 2.1 Release approved None 1 day Pharmaceutical
cleared Purchase Request Division Chief
Purchase
Request
TOTAL None 7 days
178. HANDLING OF COMPLAINTS FROM DEPARTMENT OF HEALTH END-USERS IN
THE DOH CENTRAL OFFICE PROCURING DOH MEDICINES
Handling of Complaints – to act on a document containing an allegation or a statement

of dissatisfaction against a person, natural or juridical which may be hospital or any other health
facility, for the latter’s violation which could serve as future references for decision making,
policy formulation and system improvement.
Who may avail: DOH Central Office End-users
1. Letter of complaint (formal letter or Complainant
email) indicating email address
2. Purchase Request (when applicable) Complainant
BE
PAID
1. Submit letter of 1. Receive the None 1 day Administrative
complaint through complaint Assistance III of
appropriate email Administrative
address that can be Unit
found at
pdadmin@doh.gov.ph
2. Route None Administrative
document to Assistant III
the Program Administrative
Manager Unit
handling the
Clearing
House
3. Review None Senior Health

complaint for Program Officer /
routing (PNF Pharmacist III –
or pricing) SSU
4. If complaint None 1 day Senior Health
is related to Program Officer /
medicine Pharmacist –
technical SSU /Pharmacist
specification, IV - PPDRU
endorse client
to the
Philippine
National
Formulary
(PNF)
Secretariat
4.1 PNF
Secretariat to
draft
response, if
necessary, for
approval of the
Division Chief
4.2 If related
to pricing,
review price
references for
possible
adjustments
4.2.1 Discuss
adjustments
with
immediate
supervisor
and/or Division
Chief
4.2.2 If
adjustment is
not possible,
draft response
for approval of
Division Chief
4.2.3
Otherwise,
clear
submitted
purchase
request for
approval of
Division Chief
5. Email None 1 day Senior Health
response letter Program officer -
or appropriate SSU
document/s to
the client
TOTAL None 3 days
Malasakit Program Office
179. REQUEST FOR MEDICAL ASSISTANCE TO INDIGENT PATIENT (MAIP)
PROGRAM FUNDS THROUGH SUB-ALLOTMENT
In accordance with Administrative Order No. 2020-0060 “Revised Guidelines in the
Implementation of Medical Assistance to Indigent Patients (MAIP) Program”, the Department of
Health (DOH), through the Malasaki Program Office (MPO), shall sub-allot MAIP Program funds
to DOH-Retained Hospitals, DOH-Drug Abuse Treatment and Rehabilitation Centers (DOH-
DATRC), and Centers for Health Development (CHDs). A signed Department Order (DO)
regarding the aforementioned sub-allotment will be released. Subsequently, the Sub-Allotment
Advice (SAA) shall be issued by the Financial Management Service (FMS) to the requesting
facility.
Malasakit Program Office - Financial and
Office or Division:
External Relations Division
DOH-Retained Hospitals, DOH-Drug Abuse
Treatment and Rehabilitation Centers
Who may avail:
(DOH-DATRC), and Centers for Health
Development (CHDs)
Letter of MAIP Program Fund Request - 1
original copy/photocopy/scanned copy
Fund Utilization Reports (FUR) - if the
requesting facility was previously granted
MAIP Program Funds - 1 original
copy/photocopy/scanned copy
FEES
TO PROCESSIN PERSON
PAID
1. Submit a letter of 1.1. Receive the Non 30
MAIP Program letter/email from the e minutes
Fund Request to health facility.
the MPO. Administrative
*If email, receiving Assistant III
officer will endorse Malasakit
to action officer. Program Office-
Policy, Plans,
and Systems
Development
Division (MPO-
PPSDD)
Administrative
Assistant I
*If hard copy, the MPO-Admin
receiving officer will Unit
DTRAK and encode
to the monitoring
matrix, then
endorse to the
action officer.
2.Await response 2.1. Record, Non 1 hour Social Welfare
from MPO. consolidate and e Officer II
evaluate the fund MPO-Financial
request and the and External
submission of Relations
Financial Utilization Division (MPO-
Reports (FURs) by FERD)
the requesting
health facility.
Based on the
evaluation of the
reports, the MPO
will recommend an
amount to be
granted to the
health facility.
*If the said request

is declined, FERD-
FMU will send a
response
memorandum to the
client.
*In case of
incomplete
submission of
reports,
immediately
coordinate with the
requesting health
facility to obtain an
updated FUR.
2.2. Draft and Non 1 hour Social Welfare
prepare the e Officer
following II/Financial
documents: Analyst IV/
 Memorandu
m reflecting
the Supervising
recommende Health Program
d amount Officer
and the MPO FERD
status of the
submission
of reports of
the
requesting
health facility
 Department
Order (DO)
 Allocation
List of MAIP
Program
Fund.
2.3. DTRAK Non 30 Administrative
Memorandum, DO, e minutes Assistant I
and Allocation List MPO-Admin
and route them to Unit
MPO - Office of the
Director for
approval.
2.4. The MPO 2 hours Director IV MPO
Director will review
and approve the
memorandum, DO,
and Allocation List.
2.5. Forward the 30 Administrative
signed minutes Assistant I
memorandum DO, MPO-Admin
and Allocation List Unit
to Cluster Head for
approval.
2.6. Review and Non 1 day
approve will review e Undersecretary
and approve the of Health
memorandum, DO, Health
and Allocation List. Regulation
2.6.1. Once Team (HRT)
approved,
Cluster Head will
forward the
initialed DO to
the FMS -
Director for
clearance.
2.7. Review and Non 1 day Director IV,
clear the DO. e Financial
approved, FMS Services (FMS)
Director will
forward the
cleared DO to
the Assistant
Secretary
Management
Service Team
(MST) for initial.
2.8. Review and Non 1 day Assistant
affix initials to the e Secretary of
DO. Health,
approved, the Service Team
Assistant
Secretary of
MST will forward
the initialed DO
to the
Undersecretary
of MST for
review and
approval.
2.9. Reviews and Non 1 day Undersecretary
approve the DO. e of Health,
approved the Service Team
Undersecretary
of MST will
forward the
approved DO
MPO for
appropriate
action.
2.10. Route the Non 30
approved DO to the e minutes Administrative
Knowledge Assistant I
Management and MPO-Admin
Information Unit
Technology
Services (KMITS) -
Records Division
2.11. Assign the DO Non 4 hours Information
number and post e Officer V
the numbered DO to Knowledge
the DOH Management
Administrative and Information
Issuance Billboard. Technology
Services -
Records
Division
(KMITS)
2.12. Forward a Non 4 hours Financial
copy of the e Analyst II
numbered MPO-FERD
Department Order
with Allocation List
Summary to the
FMS - Budget
Division to request
for Sub-Allotment
Advice (SAA).
3. Receive 3.1. Release SAA. Non 1 day Supervising
confirmation that the e Administrative
fund requested was Officer
sub-allotted to their FMS-Budget
facility. Division
Financial
3.2. Inform the 60 Analyst II
respective facility minutes MPO-FERD
that their MAIP
Program fund
request was sub-
allotted.
TOTAL Non 7 days
e
Coordination Team
Coordination Team – North Luzon
180. REQUEST FOR INTERNAL INTERVENTION
organized by various DOH units.
Office or Field Implementation and Coordination Team (FICT) North
Division: Luzon Undersecretary

Transaction:
Who may avail: All
1. Invitation letter/memorandum (1 Requesting party

original copy and 1 receiving copy)
2.Event Briefers (1 original copy and 1 Requesting party

receiving copy)
3. Contact Person from the concerned Requesting party

DOH unit (for purposes of coordination)
FEES
CLIENT STEPS
PAID
1. Submit Invitation Receive and check None 10 minutes Administrative

and Receiving if all required Staff (FICT-NL)
Copy to the information is in the
Receiving Staff documents
and provide submitted.
contact details.
2. Receive Encode documents None 10 minutes Administrative

acknowledgment details to the Staff
receipt/ receiving monitoring tool. FICT NL-Usec
copy and the staff
Document
Tracking
Information
System (DTRAK)
number.
3. Receive 3.1 Prepare an None 3 days Executive

notification/update event briefer and Assistant (FICT-
from the EA coordinate with the NL)
regarding the client for any other
request. pertinent
information. EA
recommends the
following actions: 1.
Assistant
Secretary’s
attendance 2.
Regrets None 5
days EA III FICT
Vis-Min Assistant
Secretary 3.
Delegate to other
3.2. Request for the
recommendation of
for controversial/
highly sensitive
matters *The
recommendation of
the EA will be
discussed by the
EA with the
Undersecretary for
final action
4. Receive notice 4.1 Inform/Notify None 6 hours Executive

of final action on the client of the Assistant (FICT-
the invitation. final action on the NL)
invitation The final
actions will be as
follows:
4.1.1 Confirmation
of Usec’s
attendance.
4.1.2
Undersecretary’s
attendance
Delegation to other
officials
4.1.3 Regrets *
Note that all
approvals are
conditional, as
more
urgent/pressing
matters that may
require
Undersecretary’s
attendance.
*EA will provide

details of the
concerned DOH
coordination.

hours and 20
minutes
181. REQUEST FOR INTERNAL INTERVENTION (EMAIL)
Office or Division: Field Implementation and Coordination Team (FICT)
North Luzon Undersecretary
Who may avail: All
One (1) Original Copy of Letter of Invitation Requesting party
One (1) Copy of Program Requesting party
One (1) Copy of Role of Usec in the event Requesting party
One (1) Photocopy of List of other Requesting party

attendees/VIPs
Contact Person (for purposes of coordination) Requesting party
FEE
S
PERSON
AGENCY TO PROCESSIN
ACTIONS BE G TIME
LE
PAI
D
1. Email invitation to Send the client Non 1 day Administrative

officeofusectayag@doh.go an e Staff
v.ph acknowledgem FICT NL-Usec
ent receipt with staff
contact details
of the office for
purposes of
coordination.
2. Re-send email with If email refers to Non 1 day Administrative

attachment or pertinent an unattached e (depending Staff
document (case-to-case) document, the on response FICT NL-Usec
client will be time of client) staff
asked to re-
send the email
with the
necessary
document
attachments.
3. Get acknowledgement Encode Non 1 day Administrative

receipt document e Staff (FICT-
details into the NL)
monitoring tools
4. Coordinate with the 4.1 EA to Non 3 days Executive

Executive Assistant / prepare an e Assistant
Admin. Staff regarding the event briefer, (FICT-NL)
request. and coordinate
with clients for
any other
pertinent
information.
EA to
recommend the
following
actions:
1. Usec’s
attendance
2. Regrets
3. Delegate to
other DOH
senior officials
4. Request for
recommendatio
n of DOH senior
officials for
technical,
controversial,
highly sensitive
matters
Recommendati
on of the EA will
be discussed by
the AO/EA with
the Usec for
final action.
5. Receive notice of final Requesting Non 1 day Executive

action on invitation. party will be e Assistant
informed of final (FICT-NL)
action on
invitation by the
EA.
Final actions
will be as
follows:
1. Usec.
attendance
2. Delegation to
other officials**
3.Regrets
*EA/Admin.
Staff to provide
profile picture
and brief profile
for introduction
to Usec., if
requested by
the client. Note
that all approval
are conditional,
as more
urgent/pressing
matters may
require Usec.
attendance.
*EA/Admin.
Staff will
provide details
of concerned
DOH officer’s
staff for
coordination.
*** Formal
letters (regrets)
will be sent to
the client.
TOTAL Non 7 days

e
182. FILING OF LEAVE OF APPLICATION
The FICT-North Luzon of the Undersecretary of Health approves or disapproves the leave
requests of the Assistant Secretaries, Medical Center Chiefs, Chiefs of Hospitals and Directors
of Centers for Health Development (CHDs). The application for leave is contained in the
Department Memorandum 2018-0265, entitled “Submission of Application of Leave.”
Office or Division: Field Implementation and Coordination Team (FICT) North Luzon
Undersecretary
Who may avail: FICT-NL Office, CHD Directors, Medical Center Chiefs, Chiefs of
Hospitals, Directors of CHDs
1. Accomplished Leave Form (3 copies) Requesting party
2. Accomplished International Leave Form and Requesting party

Travel Authority
3. Accomplished Sick Leave Form (optional: Requesting party

Medical Certificate)
4. Receiving copy Requesting party
FEES
BE TIME RESPONSIBLE
PAID
1. Send leave form 1. Check for None 15 minutes Administrative

(Vacation or Sick or completeness Staff (FICT-NL)
Study) with
accompanying
attachments If For walk-in,
documents sent are documents are
complete, accepts the checked for
stamped receiving completeness then
documents If received
incomplete, sender If incomplete,
retrieves the documents are given
documents back to the sender
If via email, an
acknowledgement is
sent and status of
completeness is
relayed
1.2 Encode received None 15 minutes Administrative

documents in Staff (FICT-NL)
monitoring tool
if via email, print the

documents and its
attachments
2. Wait for Application 2.Give documents to None 3 day Executive

Status the EA for complete Assistant (FICT-
staff work prior to the NL)
approval /
disapproval of the
Undersecretary a
* Complete staff work

executed by the EA
* Recommendation of
EA if for approval /
disapproval
3. Receive the status 3. If approved by the None 2 days Executive

of the request for leave Undersecretary, Assistant (FICT-
and accompanying documents will be NL)
documents routed to the sender
If disapproved, EA or
SHPO will coordinate
with the sender

minutes
183. PROCESSING OF CASH ADVANCE FOR LOCAL TRAVEL
Cash Advance is a cash/amount granted to officers and employees which will be used for
transportation expenses for a local travel
Office or Field Implementation and Coordination Team (FICT) North Luzon
Division: Undersecretary
Transaction:
Who may avail: FICT Usec Office staff
1. Obligation Status and Client
Request FICT Usec
2.Disbursement Voucher. FICT Usec
3.Department Personnel Cli Order FICT Usec
4.Itinerary of Travel (Appendix A) FICT Usec
5.Certification from the Accountant that
Accounting, FMS
no previous pending liquidation
6.Print screen of Airfare Airplane Company
FEES
BE TIME RESPONSIBLE
PAID
1. Submit 1.1Check None 4 hours Administrative
complete requirements Note: Staff
requirements DPO must be signed
and numbered
1.2 Prepare ORS and None 30 minutes Administrative
DV named to the Staff
person who will
travel, if permanent or
to any permanent
employee, if the
traveler is/are Job
Order personnel.
1.3 Request None 20 minutes Accounting,
Certification from the FMS
Accountant that the
traveler has no
previous pending
liquidation
1.4 Check the Print None 10 minutes Administrative
screen of time Staff
schedule and Airfare
from the Airlines to
specify the lowest
fare possible
1.5 Submit all the 10 minutes Administrative
required documents Staff
for Cash Advance to
the CPU for
processing and wait
until the CA has been
approved and cash
deposited on his/her
bank account
10 minutes
184. RECOMMENDING APPROVAL FOR INTERNATIONAL ENGAGEMENTS
The FICT Office of the Undersecretary of Health approves or disapproves the requests for
international engagements on official business, based on Department Order 2020-0285, entitled
“Revised Guidelines on the Participation of DOH Staff in International Engagements in Support
of Philippine Commitments and International Learning and Development Interventions,” of the
Assistant Secretaries, Medical Center Chiefs, Chiefs of Hospitals and Directors of Centers for
Health Development (CHDs).
Transaction:
Who may FICT-NL Office, CHDs
avail:
1. Waiver Form Requesting party
2. Invitation Requesting party
3.Letter Endorsement Requesting party
4.Travel Authority Requesting party
5. Receiving Copy Requesting party
FEES
AGENCY ACTIONS
STEPS BE TIME RESPONSIBLE
PAID
1.Send the 1.1 If walk-in, None 15 minutes Administrative
required documents are Staff
documents stamped and received
If incomplete,
documents are given
back to the sender If via
email, an
acknowledgement is
sent. Status of
completeness is
relayed
1.2 Encode the None 5 minutes Administrative
document Staff
1.3. Give documents to None 5 minutes EA

the EA for checking and
consolidation
1.4. Assign the None 5 minutes EA
documents to the
Executive Assistant for
complete staff work.
1.5. Review the waiver None 3 hours EA
form and application If
complete, documents
are sent back to the
COS for approval of the
Undersecretary If
incomplete, sender is
contacted to complete
the lacking documents
1.6. Submit to the Usec None 30 minutes EA, Usec
for discussion
(approval/disapproval )
If disapproved, EA
coordinates with the
sender
2. Sender 2. If approved by the None 1 day Administrative
retrieves the Undersecretary, the Staff
documents documents will be
from HHRDB routed to the originating
SECIT office. EA
*if via email, EA will

coordinate with the
sender
TOTAL None 1 day, 4
hours
185. REQUEST FOR GOODWILL MESSAGE
Classification: Complex/Simple
Transaction:
Who may avail: All
Request for Goodwill Message (1 Client
original copy) indicating the following:
a) Event Details (date, time, theme,
purpose of the event) b) Contact
Person (for purposes of coordination)
FEE
AGENCY S TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE G TIME RESPONSIBLE
PAID
1. Sign in the 1.1 Assist/direct None 5 minutes Guard Assigned at
Client Logbook client to the the Lobby Field
at the FICT logbook. Provide a Implementation and
Lobby pen. Coordination Team
(FICT) North
Luzon Undersecreta
ry
2. Submit 2.1 Receive and None 10 minutes Executive Assistant
Invitation and review the Administrative Staff
Receiving Copy completeness of
to the Receiving information and
Staff and necessary
provide contact documents If
details incomplete, return
to the client and
request for
submission of the
lacking
information/docume
nt
3. Receive 3.1 Encode None 5 minutes Executive Assistant
acknowledgment document details Administrative Staff
receipt/ into the DTRAK
receiving copy system and issue
and Document acknowledgement
Tracking
Information receipt with DTRAK
System number.
(DTRAK)
number.
4. Receive 4. 1 Assess if the None 1 day Executive Assistant
notification/upda goodwill message Administrative Staff
te from the EA request may be
regarding the granted (no
request conflicts of interest
and other
concerns). If
approved, draft a
goodwill message
and coordinate with
the client for any
other pertinent
information. If
disapproved, draft a
letter to the client
on the disapproval
and the reason
thereof.
5. 5. Receive 5.1 Sign the None 1 day Executive Assistant
notice of final goodwill message/ Administrative Staff
action on the letter on the
request disapproval of the
request
5.2. Transmit the

approved goodwill
message/ letter on
the disapproval of
the request 15 minutes
upon receipt
e 35 minutes
186. RECEIVING DOCUMENTS
Given its location on the 2nd floor, building 9, The Field Implementation and Coordination
Team North Luzon Undersecretary Office, receives incoming documents from various Offices in
DOH Central Office, Center for Health and Development, DOH Retained Hospitals, TRCs and
Sanitaria. Completeness of documents will be evaluated upon transmittal to the concerned
Offices.
Office or Division: Field Implementation and Coordination Team (FICT) North
Luzon Undersecretary

Who may avail: All Internal Offices
1. DTRAK of Documents Originating Office
2.One (1) Receiving Copy Originating Office
FEES
CLIENT STEPS TO BE
PAID
1. Submit Main 1.Search None 5 minutes Administrative

Document and DTRAK number Staff
Receiving Copy to in the ODTIS
the Receiving Staff website

Document/s Staff
indicating name
of the receiver
and date
1.3 Encode the

details of the
document in the
monitoring tools

187. PROCESSING SUB-ALLOTMENT
These are the sub-allotment requests for the operations of FICT-North Luzon
Office or Field Implementation and Coordination Team for North Luzon (FICT-
Division: North Luzon), Office of the Undersecretary
Type of G2G
Transaction:
Who may FICT-North Luzon

avail:
Department Order Personnel of FICT-North Luzon, KMITS-DOH

Intranet
Letter of request for sub-allotment release Personnel of FICT-North Luzon, Budget Office
WFP Personnel of FICT-North Luzon
Separate paper for UACS Code Personnel of FICT-North Luzon, Budget Office
CLIENT AGENCY ACTIONS FEES PROCESSINGTIME PERSON

STEPS TO RESPONSIBLE
BE
PAID
Craft a Department None 1 day Administrative

Order (DO) Officer
Designate
Once DO was crafted, None 3 days Administrative

hand it over to the EA Officer
for perusal and Designate
approval
Once approve by EA, None 1 day Administrative

will discuss it with Officer
Undersecretary Designate
Approved by None 2 days Undersecretary

Undersecretary
Create DTRAK and None 2-5 days Administrative

forward to Budget Assistant, FMS,
Section for initial of Budget Office
Director of FMS, once
approved, it will be
forwarded to MST
Once signed by MST none 5-7 days Administrative

Usec. Administrative Assistant, FMS
Assistant will forward it
to KMITS for posting.
After it was numbered,
get a CTC copy, craft a
Letter for sub-allotment
release and route it to
Budget so that Sub-
allotment Advice (SAA)
will be created.
After SAA was None 20 minutes Administrative

approved by FMS it will Staff
e-mailed to the CHD
where the sub-allotment
is for
TOTAL None 20 days (or less,

depends on
circumstance)
Coordination Team – NCR and
Southern Luzon
188. REQUEST FOR PUBLIC HEALTH PROGRAM RESOURCE PERSONS (RPS) AND/
OR PARTICIPANTS FOR CONSULTATIVE MEETINGS AND TASK GROUP RESPONSE
OPERATION (TGRO) .
This process covers the turnaround procedure in responding to the DOH COs and CHDs
request for RPs and participants.
Office or Division: Field Implementation and Coordination Team –
Technical Office
Who may avail: DOH Central Offices, CHDs, DOH-Retained

Hospitals and DOH Attached Agencies
1. Email / Thru Telephone / SMS:
Formal Communication provided with email
address and contact number – One (1) Addressed to the FICT Director and
Original Copy Director of the concerned Public
Health Program then send thru official
email address of FICT:
fictphod@doh.gov.ph and
fosm@doh.gov.ph.
FEE
S TO PERSON
PROCESSIN
G TIME
PAI E
D
1. Submit the 1.1. Receive and None 1 hour Administrative
Formal acknowledge the Formal Assistant /
Communication Communication. FICT
to
fictphod@doh.gov.
ph and 1.1.1 Regularly record /
fosm@doh.gov.ph. encode the request into
the FICT Technical Office
Google Sheet Tracker
issuing a DTRAK number
and noting pertinent
request and indicating the
date and time received.
1.2. Forward to the Office None 15 minutes Administrative
of the Director IV. Assistant /
FICT
1.3. Review the request None 1 hour Director IV /
and forward to the Executive
concerned team / division Assistant /
for action/ compliance. FICT
1.4. Review, and evaluate None 2 hours Division
the request based on the Chief,
categories provided Supervising
below and determine the Health
RP / participant to attend Program
(if internal FICT). Officer /
Senior Health
Program
1.4.1. Resource Person Officer /
within the FICT. Health
proceed to 1.5.1 Program
Officer /
1.4.2. Participants / Administrative
representatives to attend Assistant /
to their meetings such as FICT
but not limited to
Consultative meetings
and TGRO
proceed to 1.5.1
1.4.3. Resource Person

from other Bureaus /
Offices.
proceed to 1.5.2
1.5.1. Clarification of the None 1 hour Supervising
request and Health
accomplishment of the Program
response memo and / or Officer /
Confirmation Slip. Senior Health
Program
Officer /
Health
Program
Officer /
Administrative
Assistant /
FICT
1.5.2. Formulation of None 2 hours Supervising
FICT memo requesting Health
the non-FICT office/ Program
bureau for acceptance/ Officer /
denial of the request and Senior Health
identification of the RP Program
from their office. Officer /
Health
Program
If denied proceed to Officer /
1.5.3 Administrative
If accepted proceed to Assistant /
1.5.4 FICT
1.5.3. Coordinate with the None 1 day Supervising
concerned office for their Health
rationale and regrets Program
memo. Officer /
proceed to 1.6 Senior Health
Program
Officer /
Health
Program
Officer /
Administrative
Assistant /
FICT
1.5.4 Coordinate with the None 1day Supervising
concerned office for their Health
accomplished Program
Confirmation Slip Officer /
Proceed to 1.6 Senior Health
Program
Officer /
Health
Program
Officer /
Administrative
Assistant /
FICT
1.6. Provide an official None 1 hour Supervising
response. Health
Program
Officer /
Senior Health
Program
Officer /
Health
Program
Officer /
Administrative
Assistant /
FICT
1.7. Review and approval None 1 hour Division Chief
of the response memo/
confirmation slip .

signature. FICT
1.9. Forward the official None 10 minutes Administrative

and signed response Assistant /
letter / confirmation slip to FICT
the proponent (Email
request to accomplish the
Management Form 1:
https://bit.ly/FICTCSMFor
m1
Total Non 2 days, 2
e hours and
25 minutes
189. REQUEST VETTING AND COMMENTS ON IMMUNIZATION-RELATED
DOCUMENTS, ASSISTANCE TO CENTERS FOR HEALTH DEVELOPMENT (CHDS)
AND MINISTRY OF HEALTH-BANGSAMORO AUTONOMOUS REGION IN MUSLIM
MINDANAO (MOH-BARMM) ON SIMILAR MATTERS AND CONCERNS).
This process covers the turnaround procedure in responding to the requests for vetting
and comments on immunization-related documents, assistance to CHDs and MOH-BARMM on
similar matters and concerns, and in responding to participant concerns during meetings.
Office or Division: Field Implementation and Coordination Team –
Technical Office
Who may avail: DOH Central Offices and Centers for Health
Development
1. Email:
Formal Communication provided with
email address and contact number – One Addressed to the Office of the Director
(1) Original Copy then send thru official email add:
fictphod@doh.gov.ph and
fosm@doh.gov.ph.
FEE
S TO PERSON
PROCESSIN
G TIME
PAI E
D
1. Submit the 1.1. Receive and None 1 hour Administrative
Formal acknowledge the Official Assistant /
Communication / Letters. FICT
Letter at
fictphod@doh.gov.
ph and 1.1.1 Regularly record /
fosm@doh.gov.ph. encode the request into
the FICT Technical Office
Google Sheet Tracker
issuing a DTRAK number
and noting pertinent
the date and time
received.
1.2. Review and forward None 2 hours Director IV /
to the concerned team / Executive
division for action. Assistant /
FICT
1.3. Review, and None 15 minutes Division Chief /
evaluation of the nature FICT
of request based on the
categories below, and
forwarded to the
assigned team for action
and resolution.
1.3.1. Technical
Assistance on updating
and/ or vetting of.
immunization-related
concerns
proceed to 1.4.2
1.3.2. Request for FICT

comments and inputs on
documents such as but
not limited to guidelines,
frameworks, standards,
indicators, and
metadata.
proceed to 1.4.1
1.4.1. Complete staff None 3 days Supervising
work of the request such Health
as but not limited to; Program
a.Review of the request Officer / Senior
and instruction Health
b.Coordinating with other Program
offices and personnel for Officer / Health
clarifications and inputs. Program
c.Review of Related Officer /
Literature Administrative
d.Drafting of response or Assistant /
guidelines through FICT
appropriate
communication medium
(e.g. administrative
issuance, memo, letter,
etc.)
1.4.2. Complete staff None 3 days Supervising
work of the request such Health
as but not limited to; Program
a.Review of the request Officer / Senior
and instruction Health
b.Coordinating with other Program
offices and personnel for Officer / Health
clarifications and inputs. Program
c.Review of Related Officer /
Literature Administrative
d.Updating of guidelines Assistant /
FICT
1.5. Evaluation and None 1 day Division Chief /
review of outputs for FICT
approval.
1.6. Evaluation and None 1 day Director IV /
review for approval, FICT
signature, and routing.
1.7. Forward to the Office None 1 hour Administrative
of the FICT Assistant /
Undersecretary. FICT
1.8. Review, evaluate None 2 hours Undersecretar
and endorse for y Executive
approval/ signature of Assistant /
Undersecretary. FICT
1.9. Review and affix None 2 hours Undersecretar
signature. y of Health /
FICT
1.10. Forward the official None 10 minutes Administrative
and signed response Assistant /
letter to the proponent FICT
(Email and/or Printed)
with request to
accomplish the
Management Form 1:
http://bit.ly/DPCBCSSFor
m1
Total Non 6 days and
e 25 minutes
Coordination Team – Mindanao
190. LEAVE APPLICATION
All employees of FICT-Mindanao Team Centers for Health Development, Hospitals and
Sanitarias, Drug Abuse Treatment and Rehabilitation Centers are required to apply for Leave of
Absence whenever leaving their office posts. The Office of Field Implementation and
Coordination Team for Mindanao facilitate the process of leave application.

Transaction:
Who may avail: FICT-Mindanao Team
1. Leave Form, One (1) Original copy of Client’s Office

main document)
2.Local – Leave Form, One (1) Original

copy of main document)
3.International – Leave Form and

Travel Authority, One (1) Original

PAID

document è 1. 1If via email, send Assistant, FICT-
acknowledgement Mindanao
è 1.2 If walk in, receive and

stamp document
1.3 Encoding of None 5 minutes

document
1.4Reviewing of None 5 minutes Administrative

Leave Application Assistant, FICT-
Mindanao
è 1.5 If incomplete
attachment, client will be
asked to resend
necessary document
1.6 For Approval of None 30 minutes Administrative

the Undersecretary Assistant, FICT-
Mindanao
coordinate with the client
è 1.7 If approved, forward to

AFMT for approval (if
international)
1.8 If local mail it back to

the sender
2. Receive 2.1 Send status of None Administrative

status of document 10 minutes Assistant, FICT-
document Mindanao
TOTAL None
1 day, 1 hour
and 26 minutes
191. APPROVAL OF ATTENDANCE TO INTERNATIONAL ENGAGEMENTS (FOR
OFFICIAL BUSINESS)
Under Department of Memorandum No. 2019-0296 FICT-Mindanao facilitates timely

approval of travel authorities for official travels of employees from Centers for Health
Development, Hospitals and Sanitarias, Drug Abuse Treatment and Rehabilitation Centers.
Type of G2G
Transaction:
Who may avail: FICT-Mindanao CHDs and Health Facilities
Waiver Form, One (1) Original copy of Client’s Office

main document)
Invitation, One (1) Original copy of main Requesting agencies

document)
Letter-Endorsement, One (1) Original Client’s Office

Travel Authority, One (1) Original copy of Client’s Office

main document)
Receiving copy, One (1) Original copy of Client’s Office

main document)

PAID

document è 1.1 If via email, send Assistant, FICT-
acknowledgement Mindanao
è 1.2 If walk in, receive and

stamp document
1.3 Encoding of None 10 minutes Administrative

document Assistant, FICT-
Mindanao
1.4 Reviewing of None 10 minutes Administrative
Waiver Application Assistant, FICT-
Form Mindanao
è 1.5 If incomplete
attachment, client will be
asked to resend
necessary document
è 1.6 If complete attachment,

provide original copy to
the Executive Assistant
1.7 For Approval of None 30 minutes Undersecretary of

the Undersecretary FICT-Mindanao
coordinate with the client
è 1.9 If approved, forward to Administrative

FICT-Mindanao Usec for Assistant, FICT-
approval Mindanao
Receive status of 1.10 Send status of None Administrative

document document 10 minutes Assistant, FICT-
Mindanao
TOTAL None
1 hour and 3
minutes
192. APPROVAL FOR ENDORSEMENT OF THE GENERAL TECHNICAL ASSISTANCE
(TA) AND FACILITATION OF FUND SUPPORT REQUEST FROM MINDANAO OFFICES
(BUDGET AUGMENTATION REQUEST-HFEP, MOOE AND OTHER TA REQUESTS)
Pursuant to Administrative Order 2022-0038, or the “Health Sector Strategy for 2023-
2028”, the Field Implementation and Coordination Team shall oversee and guide the
Department of Health implementing units such as the CHD, DOH Hospitals, Sanitaria and Drug
Abuse Treatment and Rehabilitation Centers (DATRC) in harmonizing their activities and
accomplishments with the overall policy direction for the health sector, as well as the key
strategic thrusts necessitating support from relevant stakeholders.
Who may avail: FICT-Mindanao Offices (CHDs, Hospitals and DATRCs) and other
stakeholders

REQUIREMENTS
Official and Written FICT-Mindanao Offices and other stakeholders’ respective offices
Letter Request (Email
or Hard Copy) (One
(1) Original or Email
copy)

BE
PAID
Submit the transmittal Encode and scan None 10 mins Administrative

letter and applicable received Assistant (FICT-
supporting documents documents Mindanao))
as stated in the
checklist to the FICT- None 5 mins Administrative
Mindanao Endorse to EA Assistant (FICT-
specific action. Mindanao)
None 30 mins Executive

Review by EA Assistant (FICT-
Mindanao)
None 1 Hour Undersecretary

Endorsement for (FICT-Mindanao)
Approval of
signature of the
principal on the
letter-requests

Release signed Staff (FICT-
document via Mindanao)
DTRAK for final
approval of focal
offices (HFDB,
BIHC, MST, HFEP
Office, etc.), copy
furnished
respective
proponents/
requesting party
None 2 hrs
TOTAL
193. INTERNAL INVITATION
Undersecretary of Health is asked to attend meetings and other health-related events

Office or Field Implementation and Coordination Team for Mindanao
Division: (FICT-Mindanao), Office of the Undersecretary
Transaction:
Who may avail: CHD’s, Hospitals, and TRC’s
Invitation letter/memorandum (One (1) Original Originating Office
or Photocopy)
Event Briefers (One (1) Original or Photocopy) Originating Office
Contact Person from concerned DOH unit (for Originating Office
purposes of coordination)
FEES
BE TIME RESPONSIBLE
PAID
1. Submit Invitation Check if all required None 5 mins Administrative
and Receiving information is in the Assistant (FICT-
Copy to the documents submitted. Mindanao)
Receiving Staff
and provide
contact details.
2. Get receiving Encode document details None 10 mins Administrative
copy and the into the DTRAK system, Staff (FICT-
Document and issue Mindanao)
Tracking acknowledgement receipt
Information with DTRAK number to
System (DTRAK) client.
number.
Document will be routed
to the Appointments
Officer (AO).
3. Coordinate with EA to prepare event None 5 days Executive
EA regarding the briefer, and coordinate Assistant (FICT-
request. with client for any other Mindanao)
EA to recommend the
following actions:
attendance
2. Regrets
4. Request for
recommendation of
for controversial/
highly sensitive
matters
EA will be discussed by
the EA with the
Undersecretary for final
action.
5. Receive notice Executive None 1 day Executive
of final action on Assistant/Admin Assistant (FICT-
invitation. Assistant will Mindanao)
message/call/email the
client on the given
contact details.

follows:
attendance*
officials**
3. Regrets
* Note that all approvals

are conditional, as more
urgent/pressing matters
may require
Undersecretary’s
attendance.
**EA will provide details

of concerned DOH
coordination.
minutes
194. REQUEST FOR TECHNICAL REVIEW/COMMENTS/ADDITIONAL INPUTS OF
DOCUMENTS
Documents prepared by various DOH units that need the technical
review/comments/additional inputs from FICT-Mindanao.


Transaction:
Who may avail: DOH-CO, CHD’s, Hospitals and TRC’s
Cover Memorandum/Letter (One (1) Original Originating Office
Copy or Photocopy)
Other attachments (One (1) Original or Originating Office
Photocopy)
FEES
BE TIME RESPONSIBLE
PAID
1. Submit Record and check if all None 10 mins Administrative
Required required information and Assistant (FICT-
Documents and completeness of the Mindanao)
Receiving Copy documents submitted.
to the Receiving
Staff.
After recording, documents 6 days and 7 Executive
will be forwarded to the hours Assistant (FICT-
Executive Assistant (EA) Mindanao)
assigned for Complete Staff
Work.
Upon review, EA shall:

1. Provide the
proposed
recommendation of
document
2. Discuss with the
Undersecretary for
his/her
approval/decision
/signature
3. Receive After discussion with the 10 mins Executive
action document Undersecretary; Assistant /
with final action. Administrative
Final action shall be: Assistant (FICT-
1. Signed/approved Mindanao)
2. Returned due to
disapproval.
Final action shall be also

noted on the DTRAK sheet
or through
Memorandum/Letter, which
shall be recorded, and
routed back to the
originating office.
TOTAL 6 days and 7
hours, and 20
minutes
Health Emergency and
Management Bureau
195. REQUEST FOR TECHNICAL ASSISTANCE
Technical assistance refers to requested services that entails need of expertise for
activities such as policy, guidelines and plan development, monitoring and evaluation, capability
building, promotion and advocacy related to Disaster Risk Reduction Management for Health
(DRRM-H). Technical Assistance may also refer to requests for technical inputs and comments
on policies, guidelines/protocols, plans and indicators/tools.
Office or Division: Health Emergency Management Bureau
Type of Transaction: Government to Government
Who may avail:  Centers for Health Development (CHDs), and MOH
BARMM
 DOH Hospitals (GOCC and Specialty Hospitals in
Metro Manila) as primary recipients and the other
DOH Hospitals as secondary recipients
 Cluster/Sector Partners
 National Government Agencies, and among others
CHECKLIST OF REQUIREMENTS Requesting party
1. Letter of Request signed (1 Original
copy)
Must contain the following data:
a.Full name of the focal person from the
requesting agency
b.Contact number and email address
c.Full details of request
d.Addressed to :
Bernadett P. Velasco, MD, FPCEM
Director IV
Health Emergency Management Bureau
(HEMB)
Bldg 14-C 1st flr. San Lazaro Cmp. Sta
Cruz Manila
FEES
AGENC PROCESSIN PERSON
CLIENT STEPS TO
Y G TIME RESPONSIBLE
BE
ACTION
PAI
S
D
1.1 Submit letter 1.1.Receives None 1 day Administrative Assistant III,
of request for and the letter Administrative Unit
Technical of request and
Assistance (TA) forward to the
to HEMB-Bldg Director’s
14-C, 1st floor Office for
review and
routing to
appropriate
division/unit
for action
None 1.2. Receive the None 1 day

letter of request Administrative Assist
routed from the ant III, Preparedness
Director’s Office Division
None 1.3. Evaluate the None 1 day

type of TA Division Chief
needed, Preparedness Division
route and
provide
appropriate
instructions and
guidance to
Technical Staff/s
None 1.4. Receive None 5 days MS III, Engr IV,
document and Supervising Health
conduct Program Officer ,
complete staff Senior Health Program
work (CSW) Officer II
a.Review (Technical Staff)
completeness of Preparedness Division
requested TA
b.Coordinate with
requesting entity
for additional
information
and proposed
arrangement
1. Prepare/
develop
materials and
other
documents
needed to
address the
particular TA
2.Submit drafted
materials or
document to
Division Chief for
review,
corrections and
clearance
None 1.5. Review submitted None 2 Division Chief

draft materials/ days /Preparedness
document and route Division
back to technical staff
with annotation
None 1.6. Finalize the TA None 3 MS III, Engr IV,

document based on days Supervising
instructions and Health Program
resubmits to Division Officer , Senior
Chief or Health Program
Officer in Charge Officer II
(Technical Staff)
Preparedness
Division
None 1.7. Endorse the TA None 1 Division Chief
document to the day /Preparedness
Director’s Office Division
through the
Administrative Staff for
approval
None 1.8. Review None 1 Director IV

submitted TA day Director’s Office
document and
return to the
division/ unit in
case further
revision is needed
None 1.9. Receive TA None 1 Division Chief /
document with day Preparedness Division
annotations from the
Director’s Office and
provide further
instruction to
Technical Staff
None 1.10. Revise TA None 2 MS III, Engr IV,

material/ document days Supervising
Health Program
Officer , Senior
Health Program
Officer II
(Technical Staff)
Preparedness
Division
based on the
recommendations
and submit revised
material/ document
through the Division
Chief/
Unit Head / OIC for
approval
None 1.11. Approve the None 1
revised TA day Administrative
material/document Assistant III
and return Director’s Office
to technical staff for
transmittal
2. Receive the 2.Communicate/ None 1 MS III, Engr IV,
requested data and transmit day Supervising
provide feedback/email material/document to Health Program
(hemb@doh.gov.ph) in requesting entity and Officer , Senior
the TA received thru monitor delivery. Health Program
Officer II
Customer Satisfaction (Technical Staff)
Measurement Preparedness
(CSM) Form Division
TOTAL None 20
days
196. REQUEST FOR FUNDING FOR CENTER FOR HEALTH DEVELOPMENT (CHDS)
AND DOH HOSPITALS AFFECTED BY THE EMERGENCIES AND DISASTERS –
MAINTENANCE AND OTHER OPERATING EXPENSES (MOOE)
Preparation of sub-allotment guidelines to requesting CHDS and Hospital affected by
the Emergencies and Disaster (MOOE)
Office or Division: Health Emergency Management Bureau –
Administrative Unit
Type of Transaction: G2G- (Government to Government)
Who may avail: CHDs and DOH Hospitals

1. Letter of Request (1 original copy) Requesting CHDs and DOH Hospitals
addressed to Director Bernadett P.
Velasco, MD, FPCEM, Director IV,
HEMB with the following attachments:
 Assessment Report with pictures of
Damage Area/s (1 original copy)
 Signed Work and Financial Plan
(WFP) (1 original copy)
FEES
CLIENT STEPS
PAID
1. Submit letter with 1. Receive and None 2 hours Administrative
attachments ensure Assistant III/
(Assessment completeness of Administrative
Report and signed the documents Unit
WFP) and log in to
Document
Addressed to Director Tracking and Administrative
Bernadett P. Velasco, logbook, Assistant III/
MD, FPCEM, Director indicate the date Director’s Office
IV, HEMB and time then
forward to
Director’s
Office
for routing to
concern
division/unit
None 2.Review and route None 4 hours Director IV,
to concern division Director’s Office
then Forward to the
concern
division/unit for
evaluation
Administrative
Assistant III,
Director’s Office
1.3.1 Evaluation 4 hours Administrative

Phase: Officer IV,
Administrative
1.3.1.1 Check the Unit
If funds are available availability of Funds
proceed to 1.3.1.2
Call or email the
If no funds available requesting CHDs
None 4 hours Administrative

If Passed: 1.3.1.2 Check the Officer IV,
the completeness of Administrative
Receive notification from documents, validate Unit
HEMB for funding the request and
coordinate with
Logistics Officer for
availability of
commodities.
Prepare Sub-
allotment
guidelines.
Proceed to the
agency action 1.4
Call or email the

If Failed: requesting CHDs
Inform the requesting

CHDs on the result of
evaluation.
1.4 Prepare and None 4hours Administrative

None forward the Sub- Assistant III,
allotment guidelines Director’s Office
to Director’s office
for clearance and Director IV,
initial Director’s Office
None 1.5 Approved Sub- None 11 days Administrative
allotment guidelines Assistant III/
will be routed to Administrative
cluster Head, FMS, Unit
MST, FICT for
approval and FICT– Usec.
signature
MST- Usec
FMS– Usec.
None 1.6 Send approved None 2 hours Administrative
and signed sub- Assistant,
allotment guidelines KMITS-Records
to KMITS for Section
numbering and
posting in the DOH
Intranet
1.7 Forward theNone 2 hours Administrative
approved and Assistant III/
numbered sub- Administrative
allotment guidelines Unit, HEMB
to FMS-Budget and
request for Sub-
allotment Advice Administrative
(SAA) Assistant, FMS
2. CHDs/Hospitals will 2.1 InformNone 1 day Administrative

receive the sub-allotment CHD/Hospital that Officer IV,
guidelines thru email sub-allotment Administrative,
guidelines is signed HEMB
and wait for a call
from FMS on the
sub-allotment
advice (SAA)
14 days and 6
hours
197. REQUEST FOR NON-HUMAN RESOURCES (LOGISTICS/COMMODITIES)
DURING PUBLIC HEALTH EMERGENCIES
The Health Emergency Management Bureau (HEMB) mobilizes non-human resources

(logistics/commodities) during public health emergencies to reduce mortalities and morbidities
and prevent further disabilities. HEMB is mandated to augment timely delivery of non–human
resources such as logistical needs at the different levels of health facilities and monitors the
urgent mechanism for mobilization in response to the affected families/individuals during public
health emergencies.
Office or Division: Health Emergency Management Bureau – Response
Division
Who may avail:  All Centers for Health Development (CHDs)
 All DOH Hospitals and Health Facilities
 All Government Agencies
1. Call of request or SMS or email or request letter Requesting party
from the affected area/s
(If letter–1 scanned copy) indicating the
1. Title of Public Health Emergency/ies
2. Number of affected population
3. Number of evacuation areas and number of
evacuees
4. Logistics needed and estimated quantity
5. Contact person, address and contact
number
2.Address the letter or email to:
Dr. Bernadett P. Velasco, MD, FPCEM

Director IV, HEMB
3.Duly accomplished Rapid Health Assessment (RHA) Health Emergency Management Bureau-
and HEARS Field Report from Center for Health Operation Center in the requesting party
Development (CHD) (1 scanned copy)
FEES
BE TIME RESPONSIBLE
PAID
1. Call or request or SMS 1. Receive the request None
no. +63917-861-9528 through the
or email address to following
hemb@doh.gov.ph or communication;
4 hours Administrative
letter
Assistant
III/Administrative
Unit
a.For request via letter -
receive and route the
request to the Director IV Director
and forwarded to the IV/Director’s
Division Chief then to the Office
Senior Health Program
Officer
Division
Chief/Response
Division
2 hours Senior Health

Program Officer /
Response
Division
Division
b. For request via Chief/Response
email, Division
acknowledge 1 hour
email and
forwarded to Senior Health
Division Chief Program Officer /
and route to Response
Senior Health Division
Program
Officer
Supervising
Health Program
Officer/ Operation
Center
Division
c. For request via Chief/Response
calls, receive Division
calls of request
from Operation
Center and Senior Health
relay to the Program Officer /
Division Chief Response
and route to Division
Senior Health
Program Officer
1.2 Establish the extent of 5 hours Senior Health

available possible Program Officer /
logistics need vis a vis Response
available stock and Division
Identify what to be
provided and how many
will be mobilized.
Notify the requesting
party based on the
following circumstance:
 If stock do not
match the
existing need,
emergency
acquisition of
goods.
(Emergency
Procurement)
 If commodities
are not available
at the DOH
Central Office,
sourcing out to
DOH Hospital
may be done.
1.3 Prepare necessary None 3 hours Senior Health

documents for the Program Officer /
allocation of logistics to Response
be approved and signed Division
by the Chief of Response
Division and Director IV
Division
Chief/Response
Division
Director
IV/Director’s
Office
None 1.4 Prepare Requisition and None 3 hours Administrative

Issuance Slip (RIS) and Assistant
approved by the Chief of III/Administrative
Response Division and Unit
Director IV
Division
Chief/Response
Division
Director
IV/Director’s
Office
None 5.Forward to Supply 1 day Administrative
Chain Assistant
Management Office - III/Administrative
Logistics Management Unit
Division for the delivery
of logistics in the affected
area/s via DOH Official
Forwarder (Nonpareil
International Freight &
Cargo Services Inc.)
Supervising
Health Program
Notify the requesting Officer/Operation
party based on the Center
modes of delivery if the
instance that the DOH
official forwarder is not Administrative
available: Aide/
Administrative
Unit
 The following
mode of
transportation is
via a commercial
flight via
C130/C295,
military
plane/military
truck or via Navy
Ship through
National Disaster
and Risk
Management
Centre
(NDRRMC)-
Office of Civil
Defense (OCD)
2. Inform the requesting 2.1 Communicate/transmit None 1 hour Senior Health

party regarding status of to requesting entity and Program Officer /
request inform the status of Response
delivery (whether it is in Division/
transit or receive) Recipient/End-
user
TOTAL 3 days If communicate

though Letter
2 days and 6 If communicate
hours through Email
2 days and 5 If communicate
hours though Call
198. REQUEST FOR MOBILIZATION OF HEALTH EMERGENCY RESPONSE TEAMS
(HERTS) DURING PUBLIC HEALTH EMERGENCIES
The Health Emergency Management Bureau (HEMB) mobilizes HERTs to provide health services during
public health emergencies following the provisions of Administrative Order No. 2018-0018 on the National
Policy on the Mobilization of HERTs.
Public health emergency refers to occurrence or imminent threat of an illness or health condition that:
1. is caused by any of the following: a) bioterrorism, b) appearance of a novel or a previously controlled
or eradicated infectious agent or biological toxin, c) a natural disaster, f) chemical attack or accidental
release, e) a nuclear attack or accident, or g) an attack or accidental release of radioactive materials;
and poses a high probability of any of the following: a) a large number of deaths in the affected
population, b) a large number of serious injuries or long-term disabilities in the affected population, c)
widespread exposure to an infectious or toxic agent that poses a significant risk if substantial harm to
a large number of people in the affected population, d) international exposure to an infectious or toxic
agent that poses a significant risk to the health of citizens of other countries, or e) trade and travel
restrictions.
Office or Division: HEMB – Response Division
Who may avail: Affected Centers for Health Development (CHD),

Ministry of Health of Bangsamoro Autonomous Region
in Muslim Mindanao, and DOH Hospitals
1. Call of request or SMS Requesting party

2. Letter or email (1 scanned copy) address to Dr.
Bernadett P. Velasco, MD, FPCEM, Director IV,
indicating the following information:
1. Title of the event
2. Area of assignment
3. Date of deployment
4. Number of requested HERTs
5. Type of HERTs requested
6. Contact person/s and details
FEES
PROCES- PERSON
TO
CLIENT STEPS AGENCY ACTIONS SING RESPONSI-
BE
TIME BLE
PAID
1. Call of request or 1. Receive the request through None

SMS or email or the following communication;
letter 1 hour Administrative
Assistant (AA)
III
Landline: a.Request via Administrative
letter- received and Unit
8651-7800 local 2206 or
route the request to
2207 or 2202
the Director IV
Medical Officer
(MO) V
Mobile number: Forward to the ND V
+639178059756 Division Chief then to HPO I and II
+639171425838 concerned staff Response
Division
and validate the request (in
Email address: case there are missing
hembopcen@doh.gov.ph information) from the
jpfeliciano@ydoh.gov.ph requesting party
Director IV
b. Request via email-

acknowledged email
and forward to
Director IV
c. Request via calls, receive Director IV

call of request and relay
to
Director IV
None 4 hours
Nutritionist
Dietitian V
2.Coordinate with Disaster Risk
Reduction and Management in Response
Health Manager of the unaffected Division
CHDs/DOH Hospitals/DOH
Central Offices and its attached
agencies for the mobilization of
respective HERTs
1.3 Prepare and send official request None 2 hours Nutritionist

to the CHDs/DOH Hospitals/DOH Dietitian V
Central Offices and its attached
agencies that will be mobilized
Response
Division
2.Receive call or SMS or

2.1 Inform the requesting party on the None 1 hour Nutritionist
email on the HERTs to be HERTs that will be mobilized Dietitian V
deployed
Response
Division
2.2 Prepare Department Personnel None 1 day Nutritionist

Order Dietitian V
Response
Division
2.3 Conduct pre-deployment briefing None 1 day Medical Officer

or provide advisory to the V
concerned HERTs Nutritionist
Dietitian V
Response
Division
TOTAL None 3 days

DOH Citizen's Charter - Central Office 2023

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Cover

Office of the Secretary

2. Submit Main 2.1. Receive and None 15 mins Administrative

2.2. Record client’s

Encode document None 15 mins Administrative

Review Documents None 45mins Technical Staff

Forward to None 15 mins Administrative

2. Submit Invitation Check if all required None 15 mins Administrative

If less than 2 weeks before

AO to submit an invitation Head

*AO to provide introduction

*** Formal letter/s (regrets)

Note: For the duration of the entire

 For legal opinion:

 Written request addressed

DOH Financial Management Service, through the

*If document to be reviewed

Note: For the duration of the

N.B. For documents that are provided in

Secondary requirements, as applicable:

 Additional requirements which

1.3 Check records None 7.5 hours Legal Assistant II/

5.Supervise None 4 working OIC-Division Chief

6.If action taken is

7.Review the 4 working days OD (Director or

The LRAD accommodates telephone or walk-in requests for assistance/advice on queries

If request for Legal

1.2 Provide assistance/ None 1 hour OIC-Division

TOTAL None 1 hour and 20

 Name of contact person and

Note: For the duration of the

 Additional requirements which

1.3 Check records None 7.5 hours Legal Assistant II/

(c) If response is Division Chief

2. Claim 2.1 Release LS None 8 hours Legal Assistant II/

The TID accommodates telephone or walk-in requests for assistance/advice on queries

1.2 Provide assistance/ None 1 hour Attorney IV/

TOTAL None 1 hour and 20

Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

2. Receiving copy of 2.1 Return theNone 10 minutes HPIDT Admin

TOTAL 1 day and 70

Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

2. Receiving copy of 2.1 Return theNone 10 minutes HPIDT Admin

The Health Policy and Infrastructure Development Team-Office Usec. Ronquillo

*EA to provide introduction

**EA will provide details of

*** Formal letter (regrets)

Final actions will be

**AO will provide

*** Formal letter

Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

2. Secure the 2.1 Return the None 10 minutes HPIDT Admin

If the Usec will attend,

If Regrets, provide letter to

2.Get Send an None 10 mins Senior

3.None Endorse to Executive None 10 mins Senior

If the Usec will attend,