Get ready!

0 Before you read the passage, talk about

these questions.
1 How do people access the Internet?
2 What type of Internet connection is best tor
businesses?

@ Read the notification from an Internet

service provider. Then, choose the
correct answers.

1 What is this notice about?

A Mindeye's plan to buy WebSurf
B what WebSurf offers to new customers
c WebSpot offering free wireless routers
D troubleshooting Internet access issues

2 Which service does WebSurf NOT offer?

A tech support
Dear Mindeye Customer,
B dial-up Internet
Last week, Websurf Internet
purchased Mindeye c hotspot access
Communications. Starting next D broadband Internet access
month we will be your ISP.
This new relationship has many 3 What can you infer from the notice?
benefits. First, you receive a free A Anyone can use WebSurf hotspots.
download of our exclusive VirusWatch 9.0
B More people use T-1 than broadband.
antivirus software to protect your computer.
We're also building all-new T -3 lines to C WebSurf expects to retain Mindeye
accommodate the new customers. This means customers.
greater bandwidth for broadband and T-1 users. D Mindeye offers its customers more services.
Unfortunately, we're discontinuing dial-up
service. But we are upgrading to DSL. Turn in
your old modem to us to receive a new DSL Vocabulary
modem free of charge.
@ Match the words (1-5) with the definitions (A-E).
You also receive our award-winning technical
support. We'll help you set up your wireless 1 _ T-1 4 _modem
router to bring Wi-Fi to your household. We can
2 _ Wi-Fi 5 _ broadband
even help recover your password if you forget.
3 _dial-up
You'll also have access to WebSurf hotspots.
You can find them at selected airports,
A an Internet connection using wireless signals
restaurants and coffee shops. All you need is a
valid WebSurf account. B an Internet connection using regular phone lines
We look forward to providing C a device that sends information over phone lines
you with the world's best D lines that allow many users to connect to the
Internet service. Internet
Sincerely,
E a system allowing the transfer of large amounts of
Gina Matson
data
Customer Relations,
.• Websurf Internet
0 Fill in the blanks with the correct words and phrases Speaking
from the word bank.
@ With a partner, act out the

~ BANK
antivirus software ot ISP upgrade
roles below based on Task 7.
Then, switch roles.
wireless router DSL T-3 USE LANGUAGE SUCH AS:

This coffee shop has a(n) _____ so customers can What service do you have?
go online. It allows for greater bandwidth.
2 A _ _ _ _ connection only requires a phone line to work. You can log into hotspots.
3 Contact your _ ____ to get in touch with tech support.
4 _____ my service because I need more bandwidth. Student A: You are calling
5 Using _ _ _ __ protects your computer. customer service. Ask Student
6 You need a(n) to get a Wi-Fi network. A about:
7 The new lines offer greater bandwidth • a bill increase
• causes
0 " Listen and read the notification from an Internet • benefits
Service provider again. What service will Websurf
Internet put an end to?
Student B: You work in
customer service. Answer
Listening Student B's questions.
0 " Listen to a conversation between a customer and
a WebSurf customer representative. Mark the
following statements as true (T) or false (F). Writing
1 _ The customer plans to cancel his service. 0 Use the conversation from
Task 8 to fill in the customer
2 _ The new T-3 lines will increase bandwidth.
3 _ Customers must pay extra for services like tech support. survey=. =:--:::::E'IAllll•

fj " Listen again and complete the conversation.

Customer: Just 1 _ _ _ Internet.

Representative: Oh, that's it then. We're in the process of Dear Customer,
installing new 2 lines. Thank you for calling WebSurf
Customer: But how does that affect my billing? customer service! In order to help
Representative: T-3 lines are expensive, so we've increased improve the quality of our service,
rates. But it allows for greater 3 _ __ we'd like to ask you a few questions.
. ?
Customer: I'm not sure that justifies the price hike. What was your call concerning·
Representative: Well, it also supports other WebSurf benefits.
Live 4 for instance.
Customer: I guess I have used that a few times already.
Representative: You also get free 5 . And you was our Customer Rep able to
can log into any of our 6 at no help you with your problem? How?
additional charge.
 3.1 The internet: the basics

A. Choose the best word from each pair in grey type.

What's the difference between

the Web and the internet?

Some people think that the internet and the Web are the same thing, but in fact they are different.
The internet (often called simply "the net") is a global 1 network / net of interconnected computers.
These computers communicate with each other 2 over / through existing telecommunications
networks – principally, the telephone system. The Word Wide Web (usually known as just "the Web")
is the billions of web pages that are stored on large computers called web 3 servers / services.
To 4 see / access the web, you need a computer and a modem. You then connect over your
telephone line to an internet service 5 port / provider (ISP), which sends your request to view a
particular web page to the correct web server.
Websites are not the only service available on the internet. It is also used for many other functions,
including sending and receiving email, and connecting to newsgroups and 6 discussion / talking
groups.
You could say that the internet is a system of roads, and web pages and emails are types of traffic
that travel on those roads.

B. Put these operations in the order that you do them (variations are possible).
close down your browser
connect to your ISP
disconnect from the internet
enter a web address (also known as a URL*) into the address field
launch your browser (for example, Internet Explorer, Netscape Navigator or Mozilla Firefox)
perhaps wait for a few seconds while the web-page downloads
view the page

* URL stands for Uniform Resource Locator, but the full term is almost never used

Web addresses
Web address / URL: http://www.acblack.co.uk
domain name www.acblack.co.uk
host: acblack
protocol: http://
type of site: .co.uk
country code: .uk

50
For reference see A & C Black Dictionary of Computing (978 07475 6622 9).
C. Choose the best words.
1. ADSL* is more commonly known as __________.
a. longband b. broadband c. wideband

2. Broadband internet connection is much faster than _________.

a. dial-in b. dial-through c. dial-up

3. Before you can connect to the internet for the first time, you have to __________ an account with
an ISP.
a. set b. set up c. set in

4. Each time you want to connect to your ISP's system, you have to enter a log-in name and a
__________.
a. security word b. safe word c. password

5. You can set your computer to __________ your log-in details, so you don't have to type them in
each time.
a. store b. remember c. recall

6. With a broadband connection, you usually have to pay a _________.

a. fixed monthly price b. fixed monthly fee c. fixed monthly cost

7. With dial-up, you can usually choose a ________ tariff.

a. pay-as-you-go b. pay-what-you-want c. pay-if-you-like

8. Some broadband contracts limit the amount of _________ you can have each month.
a. pages b. traffic c. use

9. Looking at web pages can be called "navigating the Web" but is more commonly called ________.
a. "surfing the net" b. "skiing the net" c. "swimming the net"

10. You can often find the answer to a question by ________ on the internet.
a. looking at it b. looking for it c. looking it up

11. When your computer is not connected to the internet, it is ________.

a. out of line b. offline c. off the line

12. Internet banking is also called ________.

a. online banking b. on the line banking c. inline banking

13. An unexpected disconnection from the internet is called a __________.

a. lost connection b. missed connection c. dropped connection

14. A file which is copied from the internet onto your computer is called _________
a. an upload b. a download c. a load

15. Downloading files from the internet can ________ your computer with a virus.
a. infect b. contaminate c. dirty

*ADSL stands for asymmetric digital subscriber line, but the full term is almost never used.

51
For reference see A & C Black Dictionary of Computing (978 07475 6622 9).