ASSESMENT OF FACTORS AFFECTING DIGITAL TRANSFORMATION IN

COOPRATIVE BANK OF OROMIA (IN CASE OF YIRGALEM BRANCH)

A RESEARCH PROPOSAL SUBMITTED TO MANAGEMENT DEPARTMENT IN

PARTIAL FULFILMENT OF THE REQUIREMENT FOR BACHELOR OF ART DEGREE IN
MANAGEMENT

HAWASSA UNIVERSITY

COLLEGE OF BUSINESS AND ECONOMICS

DEPARTMENT OF MANAGEMENT

PREPARED BY: BETHELHEM ALEMU

ID NO: 0160/13

ADVISOR: LANSO DAGALA (MBA)

NOVEMBER, 2023

HAWASSA, ETHIOPIA
Acknowledgement

First of all I would like to thank my almighty GOD for his protection and help me at every step of
my life and success in my work.

Secondly I would like to express my deepest gratitude to my advisor for his valuable comments,
suggestion and criticism that guide me in doing the research.

Also I would like to thank the manager of cooperative bank of Oromia at Yirgalem branch, for
his greater support for giving all information needed during the study and the employee of the
bank for their support to fill questionnaires.

Finally I would like to thank my beloved family for their valuable moral until the study has been
finished.

I
Abstract

The research paper will be to observe and explain the factors that are affecting the effectiveness
of implementation process for the digital transformation in bank, particularly the Cooperative
Bank of Oromia. The digitization process which has become a critical factor for the past few
years, it has also began to spread a lot more with higher technological strategy and with so
many available ways in order for it to be useful for various customer segments.

In the process of achieving digital transformation there are a lot of factors that are considered a
barrier in the transforming process among them in this study we are going to see some factors
that are main and have a lot of effects on the implementation of digital transformation process.
So in order to achieve that objectives of the study it will be using descriptive research design
both primary and secondary data. We will also be using qualitative and quantitative approach.
The primary data for this study will be calculated through structured questionnaire and
interviews while the secondary data will be gathered from different written and documented
sources and will be analyzed using excel.

Key Terms; digital transformation, technology, digital services, Strategy, bank, innovation

Table of Contents

II
CHAPTER ONE..............................................................................................................................................1
1. INTRODUCTION...................................................................................................................................1
1.1 Background of the Study..............................................................................................................1
1.2 Background of the organization...................................................................................................1
1.3 Statement of the problem...........................................................................................................2
1.4 Objectives of the study................................................................................................................3
1.4.1 General Objective................................................................................................................3
1.4.2 Specific objectives................................................................................................................3
1.5 Research Questions.....................................................................................................................3
1.6 Significance of study....................................................................................................................3
1.7 Scope and Limitation of the Study...............................................................................................4
1.8 Organization of the Study............................................................................................................4
2 CHAPTER TWO.....................................................................................................................................5
2.1 LITERATURE REVIEW....................................................................................................................5
2.1.1 Introduction.........................................................................................................................5
2.2 Challenges in digital transformation............................................................................................6
2.3 Factors affecting digital transformation.......................................................................................6
2.3.1 STRATEGY.............................................................................................................................6
2.3.2 TECHNOLOGY.......................................................................................................................7
2.3.3 CUSTOMER...........................................................................................................................9
2.3.4 PEOPLE...............................................................................................................................10
2.3.5 CULTURE............................................................................................................................10
2.3.6 ORGANIZATION..................................................................................................................11
3 CHAPTER THREE.................................................................................................................................12
RESEARCH METHODOLOGY.......................................................................................................................12
3.1 Introduction...............................................................................................................................12
3.2 Research Design.........................................................................................................................12
3.3 Data Types and Sources.............................................................................................................13
3.3.1 Primary Data Sources.........................................................................................................13
3.3.2 Secondary Data Sources.....................................................................................................13
3.4 Population and Sample plan......................................................................................................13
3.4.1 Population..........................................................................................................................13
3.4.2 Sampling Frame.................................................................................................................13

III
 3.4.3 Sample size and sampling techniques................................................................................14
A) Sampling Technique............................................................................................................14
B) Sample Size...........................................................................................................................14
3.5 Methods of Data Collection.......................................................................................................14
A) Questionnaires Survey.........................................................................................................14
B) Key Informant Interview.....................................................................................................14
3.6 Methods of Data Analysis..........................................................................................................14
A) Descriptive Analysis.............................................................................................................14
B) Quantitative Analysis..........................................................................................................15
3.7 Work Plan and Budget Breakdown............................................................................................16
3.7.1 Work plan /Time schedules...............................................................................................16
3.7.2 Budget Breakdown Schedule............................................................................................17

IV
Acronym:

CBO: Cooperative Bank Oromia.

NBE: National Bank of Ethiopia.

SBU: Strategic Business Units.

IS: information System

DT: Digital Transformation.

V
CHAPTER ONE

1. INTRODUCTION

1.1 Background of the Study

The Cooperative Bank of Oromia has formulated its current corporate strategy (2020/21 -
2024/25) based on the Balanced Score Card stating the following four strategic themes or pillars.

1. Sustainable Business growth to be a market share leader in the industry.

1. Customer Experience to work for loyal customer.
2. Operational Excellence to have convenient service.
3. Digital transformation to bring service excellence.

Thus, digital transformation is the base that enables the achievement of the above stated strategic
pillars. This is because digital transformation will bring service excellence which in turn helps to
get operational excellence that is required to provide convenient service for the customer. The
presence of convenient service help to bring customer experience that is used to retain customers
or have loyal customers. If the customers are retained or loyal to the business, it is definite that
businesses of the bank will sustainability grow and the market share in the industry increase
which in effect means the vision of the bank to be the leading private bank can be realized. So
my study will focus on factors affecting the digital transformation effort of the bank which is the
base or main strategic pillar for the realization of vision of the bank in general and successful
execution of the existing corporate strategy of the Bank in particular (Annual Report of the
Cooperative Bank of Oromia for fiscal year 2022/23)

1.2 Background of the organization

The study will focus on the factors affecting the digital transformation in the case of the
Cooperative Bank of Oromia at Yirgalem branch. The bank has given due focus to the digital
transformation by formulating it to be one of its four pillar of the Corporate Strategy. The Bank
has broad ownership base and diversified ownership structure. Cooperative Bank of Oroima
(CBO) was registered commercially on October 29,2004 in accordance with article 304 of
commercial code of Ethiopia. It was established in line with proclamation No. 84/1994 with

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authorized capital of 300 million. It started operation on March 08, 2005, with paid up share
capital of 112 million. Its head quarter is located in Addis Ababa, Africa Avenue, flamingo area.
It is a private Bank that has a vision “To be the leading private Bank in Ethiopia by 2025” and
with a mission stated as “ we root our foundation in communities to provide Banking solutions
that create greater customer experience with emphasis to cooperatives and agro based business
through proper use of human resource and up to date technologies to maximize stake holders
value”. The core values of the Bank can be listed as integrity, customer satisfaction, team work,
cost consciousness, learning organization and concern for communities.( Ekaterina V. Koroleva
(&) and Tatiana Kudryavtsevab)

As of June 30, 2023, the Cooperative Bank of Oromia is one of the fast growing Bank and has
above 8,990,000 account holders, 593 branches, 111.61 billion asset, 11.31 billion total capital,
and 96.77 billion deposit.

Banks like Cooperative Bank of Oromia play an important function in the Economy of any
country. They are the main intermediaries between those with excess money and those
individuals and business entities with viable projects but requiring money for their investment.
Banks have at least the following functions: lending money, depositing money, transfer money
locally or globally, and working as paying agent.

1.3 Statement of the problem

Digital transformation is a fundamental reality for the business today. Digital transformation in
banking is the integrated of technology in to bank operation, leading to fundamental changes in
the ways function delivery value to customers.

Digital transformation refers to an enterprise business model that applies new or existing digital
technologies and products or services into digital variants to offer a tangible product to their
customers. Cooperative bank of Oromia believe that their digital transformation will provide
more opportunities for the community. This digital transformation process is affected by various
factors such as strategy, technology, Customer, culture, people, and organization. Knowing
the impact of those factors and proactively working on them will help for the effective
implementation of the digital transformation. Failure to assess and identify the impact of the
stated factors can critically harm the effectiveness of the digital transformation process. So any

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company engaged in digital transformation should assess the impact of these factors. The study
will also assess the extent of impact of factors affecting the digital transformation. Moreover the
study will assess and give recommendations for the effective implementation of digital
transformation process of the Cooperative Bank of Oromia at Yirgalem branch.

1.4 Objectives of the study

1.4.1 General Objective
The general objective of this study is to assess and evaluate the factors affecting the digital
transformation of the Cooperative Bank of Oromia.

1.4.2 Specific objectives

 To identify the factors affecting the digital transformation of the Cooperative Bank of
Oromia.
 To assess the impact of the factors affecting the digital transformation of the Cooperative
Bank of Oromia.
 To evaluate and recommend for the effectiveness of the factors affecting the digital
transformation of the Cooperative Bank of Oromia

1.5 Research Questions

1. What are the factors affecting the digital transformation of the Cooperative Bank of
Oromia?
2. What is the impact of the factors affecting the digital transformation of the Cooperative
Bank of Oromia
3. How effective is the implementation of the factors affecting the digital transformation of
the Cooperative Bank of Oromia and what to recommend?

1.6 Significance of study

It is a common knowledge that future banking is digital banking. So it’s vital and critical to
properly work on digital transformation by designing digital strategy so that the bank can
effectively compete and sustainability grow in the current highly dynamic and ever changing
business environment. Moreover the demand of the customers for digital products and banking
service is ever increasing. This rational necessitates the need for digital transformation in the
cooperative Bank of oromia. The bank also formulated digital transformation as one and the

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major strategic pillar of the bank. The study will assess the level of effectiveness of the factors
affecting the digital transformation of the Cooperative Bank of Oromia and draws and
recommend lessons that contributed towards effective realization of digital transformation of the
bank.

1.7 Scope and Limitation of the Study

The study will deal with the assessment of the factors affecting digital transformation in the case
of Cooperative Bank of Oromia at Yirgalem branch. Time and financial limitation may tend to
narrow down the extent and depth of the study. The study will therefore focus on the selected
departments of the banks office mainly directly entrusted with the digital transformation process
in one way or another and those selected on purposive sampling at the Bank under study in a
manner to get 50 respondents. It is expected, however, that the result of the sample will offer
approximate conclusions and therefore it will be applied and generalized about the status of
effectiveness of the digital transformation of the Cooperative Bank of Oromia.

1.8 Organization of the Study

The study will be organized in five chapters. The first chapter will deal with the background,
statement of the problem, objective of the study, scope and limitation of the study, and
organization of the study. Chapter two will contain a review of the literature on the factors
affecting digital transformation. The third chapter will cover the research design and method of
the study and the fourth chapter will discuss about presentation, analysis and interpretation of the
data. Finally, chapter five will include the conclusion from the study, a summary of the findings
and recommendations.

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2 CHAPTER TWO

2.1 LITERATURE REVIEW

2.1.1 Introduction

It is indicated in many literature that digital transformation refers to a type of strategy that
changes an enterprise business model which ultimately provides the customer with variants of
tangible product by taking advantage of new or existing digital technologies.

It is also depicted that digital transformation is an enterprise business model that applies new or
existing digital technologies and products or services into digital variants to offer a tangible
product to their customers.

Enterprise digital transformation strategies should include the application of digital technologies
to enterprise processes, products and assets to enhance customer value, uncover new
magnetization opportunities, improve efficiency and manage risk across the enterprise.

Particularly this literature review will be focusing on conceptual background, definition,

theoretical explanation of the digital transformation, implementation process, barrier and
limitations it has.

Solution of digital transformations are designed to some companies time, money, material,
resource and potential, because across almost everywhere and every demographic customers
prefer digital platforms. Ultimately technology is a preferable tool for people to use, and digital
transformation is about improving the tools and then making sure the customers can use these
new tools effectively.

Digital transformation is not just about using technologies to make a business tackle specific
customer needs, its about creating an inter connected Eco system where the work that’s done
company-wide is transformed for the better even though achieving this is a very daunting task
for the in house IT teams whose resources are consumed by tasks aimed at business continuity or
are simply unskilled to take such an undertaking that affects not just the business bottom-line but
the whole culture (Journal of Business Administration Research Vol. 8, No. 2; 2019)

5
2.2 Challenges in digital transformation
- Absence of digital skill set
- Presence of a non-digital organization culture
- Limitations of the agile transformation approach
- Hard to let go legacy architecture

To solve these problems and apply digital transformations in business firms have now started out
inclining towards digital transformation.

To provide enhanced, advanced and more digitally backed experiences the ultimate goal of every
digital transformation, enterprises outsource business digitization projects.

As we tried to see there are a lot of factors affect the implementation of digital transformation in
this study we are going to see and briefly explain the main 6 factors affecting digital
transformation.

2.3 Factors affecting digital transformation

2.3.1 STRATEGY
Refers to the existence of a formulated digital strategy:

- Documentation and communication of strategy

- Availability of sufficient resource
- Exploration and evaluation of new trends ( strategic foresight)

Sound strategy is a pillar in the approach to remodeling an enterprise to incorporate digital

technology across appropriate factors to achieve everything from greater efficiency and
collaboration to improving delivery speed and customer satisfaction .digital transformation is not
based on a single strategy ,it includes IT strategy ,IS strategy ,change management strategy and
business strategies . For a successful transition, the alignment of such strategies is extremely
important.

Strategy comes first from defining the problems, understanding the customer, the market place
and resource that can be leveraged to create our competitive advantage. strategy sets the
direction to travel. The firm needs strategy to follow and that allows for the experimentation and

6
data gathering involved in the testing ideas and assumptions to make those strategic decision
(Hassanien, E., Internet of Things, Smart Computing and Technology: A Roadmap Ahead,
Springer Nature Switzerland AG, 2020)

The digital transformation strategy it has 7 components

- Strategy and leadership

- Culture change and communication
- Optimizing process
- Data
- Technologies
- Team structure and
- Results

For digital transformation strategy is detailed road map of the methods you plant to adopt in
order to digitally transform your business seamlessly and easily tackle any challenges that the
firm faces in its path towards the transformation.

Therefore in this transformation strategy is of extreme importance to ensure;-

- Re aligning enter business model with an acute focus on customer experience

- High value and outcome driven technological initiatives

Forming an effective digital transformation, strategy requires precision, expertise and disruption
of traditional ways to run business. A basic strategy along with the fitting technologies can help
with the digitization business since transformation requires the correct guidance , change agile
leaders, purposeful change maker man power, forward looking vision and risk takers and
experiments. (Hassanien, E., Internet of Things, Smart Computing and Technology: A Roadmap
Ahead, Springer Nature Switzerland AG, 2020)

2.3.2 TECHNOLOGY
Technology refers to :-

Exploitation of new technology

Leveraging modern architecture

7
 Digitization of core IT system

Technologies allow organizations to easily adopt business processes and drive higher levels of
innovation for business leaders. The link between technology and digital transformation is
undoubtedly strong, because digital transformation is driven by technology, therefore to digitally
transform a firm needs to adopt new technology. In order to move products, processes and
services we build e commerce websites, we move documents and storage to cloud we build apps,
platforms and make everything faster and more accessible.

Technology is known in helping to create valuable efficiency, create efficiency and for the
technology adoption the responsibility for these falls on the shoulders of the marketing and its
departments. The marketing and IT departments go off and redesign websites, work on social
media profiles, buy new systems and maybe even create an app or new platform and these
requires a significant investment.

Nowadays technological advancements have without question changed and shaped the world we
live in. But the technology itself isn’t driver of change it will only provide the means by which
tasks can be carried out and gives us new capability, so technology is tool.

In this context the digital revolution is powered by, technology computer processing , artificial
intelligence , machine learning robotic. Technology is changing how people communicate inside
the firm and also outside the firm with customers. Technology gives a firm that allows the firm
to get the job done as a tool , so we can call it a delivery agent, it provides a solution to a
problem , defining the problem and understanding the context and desires around the problem is
the successful technology designs and implementation when it comes to creating digital business.
Technology is one of the change blocks that must be addressed to bring the desired changes
technologies gives as the means.

Since technology has fueled value creation through business transformation. Emerging
technologies for digital transformation have become significant point in the context of modern
digital process. Here are some of most important that play a significant role in digital
transformation. Some are:-

ARTIFICAL INTELEGENCE ( AI )

8
AI has become widely used application for many business areas. AI applications are being
developed by an increasing number of enterprises cutting prices and making AI more accessible
to broader variety of business because of its emphasis on creating intelligent machines capable of
addressing some issues.

CLOUD COMPUTING

Many organizations deliberately or inadvertently are implying cloud technology today and those
enterprises who have implemented cloud based solutions in their offices are enjoying the rewards
enables the organization to access their data and apps from any location at any time and on a
variety of devices while remaining cost effective.

BIG DATA

Its advantage is what a company can do with it not how much data it has. Enterprises imply
analytical tools to analyze data from a variety of sources in order to make better decision.

2.3.3 CUSTOMER
To meet customer demands, business must face digital transformation that can be able to deliver
a consistent experience across all channels. A customer experiencing digital customer helps to to
increase the revenue of a company so it is necessary to create awareness among customers of an
enterprise.in order for a company to do so the firm needs to:-

-provide in-app training

-provide contextual and personalized training to each user

-maximize engagement and adoption of pre-existing content

-eliminate employee resistance to change

- provide learners with content in multiple formats

Customer adoption is so important because customer retention can increase company revenue by
25%-95% and customer adoption is just the other side of the customer retention coin, to increase
customer adoption, focus on providing excellent customer service through the customer success
team. By acting on customer feedback, addressing gaps in customer experience and closing the

9
loop with customers when issues arise. Product and operation teams have the chance to make
their offerings more valuable to customers and increase loyalty.

2.3.4 PEOPLE
Involving employees early in the project helps the leadership get insights for the ground, which
will enable them to shape a beneficial digital transformation strategy. Employees can not only
conceive possibilities arising from digital technologies, but also put them into use and learn from
interactions to adapt their behavior and find new ways of using new technologies through their
daily practices.

-Education and development of new skills

-flexible working arrangement

2.3.5 CULTURE
Refers to freedom to experiment forward culture which have strong commitment from
management. Digital culture is a work place shaped and influenced by tools and technologies .in
companies with advanced digital cultures, most employees use digital tech to collaborate
innovate and offer customers access to products, services and support.

Culture either be the important enabler or a blocker for any kind of innovation or transformation
since an organization culture affects the decision and actions taken by its employees at every
level.

The goal of culture transformation is to preserve those aspects of the culture that made a
company strong and at the same time to alter any habits that are impending strategic change.

There are 4 key values of digital culture;

- Impact
- Speed
- Openness and
- Autonomy

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2.3.6 ORGANIZATION
An Organization refers to partnerships and ecosystems and organizational agility and cross
functional collaboration with corporate venturing example (innovation labs or digital
factories). As this digitally enabled world rapidly emerges the disruptive influence of the more
agile and innovative competitors who are quite simply easier to do business with.

When companies decide to craft the new e commerce strategy it will have an impact on
internal operations.in fact it’s the key to success when it comes to successfully transitioning to
more efficient digital business. Digital transformation is all about organizational change and
about changing the way the organization does business in order to bitterly compete in the digital
era.( Reddi, S.K.: Disruptive innovation in banking sectors. Int. J. Sci. Res. Manage. 4(2) (2016))

11
3 CHAPTER THREE

RESEARCH METHODOLOGY

3.1 Introduction
The research will employ different alternative approaches that incorporate different methods and
techniques in the collection and analysis of data. From the methods that the research will deploy
mixed research methods which incorporate quantitative and qualitative methods of data analysis.

3.2 Research Design

The research design will describe how, when and where data are to be collected and analyzed”.
The study will deal with the evaluation of the factors affecting the effectiveness of
implementation of digital transformation in Cooperative Bank of Oromia. The study will use
mixed research design that utilizes both quantitative and qualitative data sources. Descriptive
research design and survey methods will be used. Descriptive research design enables to assess
and identify the status of digital transformation in the case of Cooperative Bank of Oromia.
This study also will adopt a survey research design. A survey research design is a process of
collecting information from a sample of people who have been selected to represent a defined
target population. The study will collect information relating to digital transformation in different
processes or departments of Cooperative Bank of Oromia. The variables that will examine which
includes factors affecting digital transformation: strategy, organization, culture, technology,
people, and customer. This study adopted a survey design because it was easy and convenient to
be conducted through interviews or questionnaire instruments, or both.

3.3 Data Types and Sources

3.3.1 Primary Data Sources
To address the stated objectives; Questionnaire, observation, and key informant interview
discussions will be used to get primary data. To triangulate the data combination of
methodologies, qualitative and quantitative approaches will be applied.

12
3.3.2 Secondary Data Sources
All necessary secondary data will be collected from written document, reports, different books
and journals. Additionally, the different published and unpublished useful data will be used by
browsing the internet websites.

3.4 Population and Sample plan

3.4.1 Population
Population is a group of individuals, objects or items from which samples are taken for
measurement. Observe that population is the total collection of elements about which one wants
to make inferences.( Kothari (2011)).
3.4.2 Sampling Frame
The sampling frame comprises of a comprehensive list of all the sampling units from which a
sample could be selected. A sampling frame is required to define the universe (population).
The researcher will got a complete list of Senior Management, Internal Audit Process, Finance
Process, Risk and compliance Process, and the staff in the selected district offices of the bank.
All the target populations will listed in numerical order which was represented by ‘N’ and to
determine the sample (size of the sample) which will represented by n.

3.4.3 Sample size and sampling techniques

A) Sampling Technique
For this study non-probabilistic sampling techniques will used. The researcher use stratified and
purposive sampling method deliberately employed to select the head office and the three district
offices of the bank under study in Addis Ababa to conduct the study.

B) Sample Size
To gather information about the internal control system of the Cooperative Bank of Oromia will
be about 50 respondents will be selected out of the 150 target population. The sample comprises
33.33% of the population.

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3.5 Methods of Data Collection
In order to accomplish the objectives of the study, the data will be collected through various data
collection instruments. These are questionnaires, key informant interview and Observations will
be applied.
A)Questionnaires Survey
The researcher will prepare a set of questionnaires and an interview schedule for primary data
collection. After setting the questionnaire, a formal pilot test will carried out on 25 randomly
selected respondents to check the ease with which respondents react to the questionnaires and to
test the relevance and clarity of questionnaires.
B) Key Informant Interview
Key informant interviews involve interviewing of knowledgeable individuals who were likely to
provide the required information, ideas and insights on a particular subject. In the study 25 key
informants will be selected and interviewed from the banks’ Senior Management, IT and System
Auditors, and IT Officers, digital officers, and Customer Service officers. This will be done
purposefully due to the informants give adequate information.

3.6 Methods of Data Analysis

A)Descriptive Analysis
Raw data will be collected through questionnaires, interviews, and observations will be carefully
tallied, tabulated and organized manually. Both quantitative and qualitative approaches of data
analysis will used. The qualitative methods will used to describe the findings qualitatively which
will gathered through participatory assessment involving; key informant interviews,
observations, and secondary data obtained from various data sources.
B) Quantitative Analysis
Quantitative data will be analyzed by using descriptive statistical tools like tables, bar graphs and
analytic tools by using Microsoft excel.
The study will identify factors affecting digital transformation as independent variables and
effectiveness of digital transformation implementation process as dependent variable. IT system
development standards uses as a moderating variable. The independent variables determine the
effectiveness of digital transformation. The presence and effective functioning of all the factors

14
affecting digital transformation as the independent variables ensures effectiveness of digital
transformation.
A) Dependent Variables: Factors affecting digital transformation (strategy, technology,
Customer, culture people, organization)
B) Independent Variable:
1. STRATEGY Refers to the existence of a formulated digital strategy:
 Documentation and communication of strategy
 Availability of sufficient resource
 Exploration and evaluation of new trends ( strategic foresight)
2. Technology concept in digital transformation that involves;
 Exploitation of new technology
 Leveraging modern architecture
 Digitization of core IT systems
 IT security
3. Customer concept in digital transformation that involves;
 Hybrid client interaction channels
 Customer insight/analytic
 Customer experience
 Customer involvement in product development
4. Culture concept in digital transformation that involves;
 Freedom to experiment forward culture
 Strong commitment from management
 Strong digital leaders
5. PEOPLE concept in digital transformation that Involves;
 Employees early in the project helps the leadership get insights.
 Employees conceive possibilities arising from digital technologies and put
them into use and learn from interactions to adapt their behavior
 Find new ways of using new technologies through their daily practices.
 Education and development of new skills
 Flexible working arrangement

15
 6. ORGANIZATION concept in digital transformation that Involves;
 Partnerships and ecosystems
 Organizational agility
 Cross functional collaboration
 Corporate venturing eg (innovation labs or digital factories

3.7 Work Plan and Budget Breakdown

3.7.1 Work plan /Time schedules

No Activities Units Time Needed Total

Day Weeks month

1 Data Collection from the study area Pilot Day 02/10/23-05/10/23 1 ¼

test

1.1 Data collection through questionnaire from Day 08/10/23-18/10/23 3 3/4

the study area

1.2 Through Focus group discussion Day 18/10/23-19/10/23 1 ¼

1.3 key informants from different offices Day 20/10/23-25/10/23 1 ¼

2 Analysis the collecting data from the field Day 1/11/23-14/11/23 2 ½

2.1 Grouping and examining the data Day 15/11/23-20/11/23 1 ¼

information

2.2 Drawing conclusion from the result Day 21/11/23-25/11/23 3 3/4

obtained

3 First draft submission Day 26/11/23- 28/11/23 3 3/4

5 Finalizing and submission of the thesis Day 29/11/23-30/11/23 1 ¼

6 Total for final report Using Day 16 4

16
3.7.2 Budget Breakdown Schedule
No. Activity Cost in Birr
1 Stationary Material 1500.00
2 Transport fee 1600.00
3 Telephone 450
4 Type-Setting & Binding 1200.00
5 Photocopy and Print 200
6 Contingency (15%)
Total
NB: The budget will be covered by student researcher.

17
Reference
Annual Report of the Cooperative Bank of Oromia for fiscal year 2022/23.
Ekaterina V. Koroleva (&) and Tatiana Kudryavtseva, Factors Influencing Digital Bank
Performance St. Petersburg Polytechnic University, Russia plotnikova_ev@spbstu.ru

Hanen Khanchel, Journal of Business Administration Research Vol. 8, No. 2; 2019 The Impact
of Digital Transformation on Banking 1 Institute of Advanced Business Studies, Carthage,
Tunisia http://jbar.sciedupress.com

Hassanien, E., Internet of Things, Smart Computing and Technology: A Roadmap Ahead,
Springer Nature Switzerland AG, 2020

Kothari, C.R.(1985), Research Methodology- Methods and Techniques, New Delhi Wiley
Eastern Limited.
McWaters, J. R. (2015). The Future of Financial Services: How Disruptive innovations are
reshaping the way financial services are structured, provisioned and Consumed. World
Economic Forum, 2015, 125

Reddi, S.K.: Disruptive innovation in banking sectors. Int. J. Sci. Res. Manage. 4(2) (2016)

Rion van Dyk , Factors Influencing the Intended Adoption of Digital Transformation: A South
African Case Study Department of Information Systems, University of Cape Town ,South Africa

Scholten, U. (2019). Banking-as-a-Service - what you need to know. Venture Skies.

Shenaj Hadzimustafa, Digitization of Banking Services and Its Impact on Customer

Satisfaction: Case, Republic of North Macedonia Faculty of Business and Economics, RNM
ev24302@seeu.edu.mk

Speculand Robin, World’ Best bank, A strategic Guide to Digital Transformation, Economy
Express Printing and Graphics Sdn Bhd, Malaysia,2021

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