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    Theoretical Framework

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    Janmig Castro Niebres
    The online carwash booking system allows customers to book carwash services from their home or mobile device. It provides benefits to both customers and carwash businesses. For customers, it makes booking convenient and allows them to compare options. For carwash businesses, it improves efficiency by automating bookings and managing resources better.

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    Theoretical Framework

    Uploaded by

    Janmig Castro Niebres
    49 views3 pages
    The online carwash booking system allows customers to book carwash services from their home or mobile device. It provides benefits to both customers and carwash businesses. For customers, it makes booking convenient and allows them to compare options. For carwash businesses, it improves efficiency by automating bookings and managing resources better.

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    © © All Rights Reserved

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    The online carwash booking system allows customers to book carwash services from their home or mobile device. It provides benefits to both customers and carwash businesses. For customers, it makes booking convenient and allows them to compare options. For carwash businesses, it improves efficiency by automating bookings and managing resources better.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    49 views3 pages

    Theoretical Framework

    Uploaded by

    Janmig Castro Niebres
    The online carwash booking system allows customers to book carwash services from their home or mobile device. It provides benefits to both customers and carwash businesses. For customers, it makes booking convenient and allows them to compare options. For carwash businesses, it improves efficiency by automating bookings and managing resources better.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    The online carwash booking system is a web-based or mobile-based application that

    allows customers to book carwash services from the convenience of their own homes or
    mobile devices. The system provides a number of benefits for both customers and
    carwash businesses.

    For customers, the online carwash booking system makes it easy to find and book
    carwash services in their area. The system also allows customers to compare prices
    and services from different carwash businesses. In addition, the system can send
    customers reminders about their upcoming appointments and allow them to easily
    reschedule or cancel appointments if needed.

    For carwash businesses, the online carwash booking system can help to improve
    efficiency and reduce costs. The system can automate the booking process and reduce
    the need for staff to answer phone calls and take bookings in person. The system can
    also help carwash businesses to better manage their inventory and resources.

    THEORETICAL FRAMEWORK

    Input

    ● Customer information (name, contact information, vehicle information)


    ● Carwash service selection
    ● Appointment date and time
    ● Payment information

    Process

    1. Customer creates an account on the online carwash booking system.


    2. Customer selects the carwash service they want and the desired appointment
    date and time.
    3. Customer enters their vehicle information and payment information.
    4. Customer reviews and confirms their booking.
    5. The carwash business receives the booking request and confirms the
    appointment.
    6. On the day of the appointment, the customer arrives at the carwash business
    and checks in for their service.
    7. The carwash business washes and cleans the customer's vehicle.
    8. The customer pays for the service and picks up their vehicle.
    Output

    ● Confirmed carwash booking


    ● Washed and cleaned vehicle
    ● Satisfied customer

    Theoretical Framework Diagram

    Input
    |
    |
    |
    v
    Process
    |
    |
    |
    v
    Output

    Theoretical Framework for an Online Carwash Booking System

    Theories

    The following theories can be applied to the design and implementation of an online
    carwash booking system:

    ● Service systems theory by Ludwig von Bertalanffy : This theory views services as
    systems that are composed of interacting components, such as people,
    technology, and processes. The online carwash booking system can be viewed
    as a service system that interacts with customers, carwash businesses, and
    other stakeholders.
    ● Information systems theory by Bertalanffy: This theory focuses on the design,
    development, and implementation of information systems. The online carwash
    booking system is an information system that collects, processes, and stores
    data about customers, carwash businesses, and appointments.
    ● Queueing theory by A.K. Erlang: This theory studies the behavior of queues in
    systems. The online carwash booking system can be viewed as a queuing
    system where customers arrive to book appointments and are served by carwash
    businesses.
    The online carwash booking system can be viewed as a service-dominant logic system.
    In a service-dominant logic system, the value is created through the interaction of
    service providers and customers. The online carwash booking system facilitates the
    interaction between customers and carwash businesses, and it enables the creation of
    value for both parties.

    The online carwash booking system can also be viewed as a platform system. A
    platform system is a system that brings together different stakeholders to interact and
    create value. The online carwash booking system brings together customers, carwash
    businesses, and other stakeholders to create value for everyone involved.

    In conclusion, the online carwash booking system can be viewed as a service-dominant


    logic platform system that applies theories from service systems theory, information
    systems theory, and queueing theory.

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