Important Safety Recall: Air Conditioning Hose

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AIR CONDITIONING HOSE

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IMPORTANT SAFETY RECALL R57 / NHTSA 15V-676


This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Dear: (Name)
FCA has decided that a defect, which relates to motor vehicle safety, exists in certain 2015 model year Jeep®
Cherokee vehicles equipped with a 2.4L engine.
The problem is... The Air Conditioning (A/C) hose on your vehicle may have been misrouted during the
manufacturing process. The A/C hose may come in contact with the engine exhaust
manifold. Prolonged A/C hose contact with the engine exhaust manifold may result in
a leak of the A/C refrigerant and/or A/C refrigerant oil. A/C refrigerant oil on a hot
exhaust manifold could result in underhood smoke and/or an engine compartment fire.
What your dealer FCA will repair your vehicle free of charge. To do this, your dealer will inspect the A/C
will do... hose routing and replace the A/C hose if required. The A/C hose inspection will take less
than ½ hour. If the hose requires replacement an additional two hours will be needed.
However, additional time may be necessary depending on service schedules.
What you must do Simply contact your Chrysler, Jeep, Dodge or RAM dealer right away to schedule a
to ensure your service appointment. Please bring this letter with you to your dealer.
safety...
If you need help... If you have questions or concerns which your dealer is unable to resolve, please contact the
FCA Group Recall Assistance Center at either fcarecalls.com or 1-800-853-1403.
California The State of California requires the completion of emission recall repairs prior to vehicle
residents… registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of
Correction Form after the recall service is performed. Be sure to save this form since the
California Department of Motor Vehicles may require that you supply it as proof that the
recall has been performed.
Please help us update our records by filling out the attached prepaid postcard if any of the conditions listed on the
card apply to you or your vehicle. If you have further questions go to fcarecalls.com.
If you have already experienced this specific condition and have paid to have it repaired, you may visit
www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original
receipts and proof of payment to the following address for reimbursement consideration: FCA Customer
Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we
receive and verify the required documents, reimbursement will be sent to you within 60 days. If you’ve had
previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.
If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit
a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave.,
S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY 1-800-424-9153), or go to safercar.gov.
We're sorry for any inconvenience, but we are sincerely concerned about your safety. Thank you for your attention
to this important matter.
Customer Services / Field Operations
FCA US LLC
Note to lessors receiving this recall: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

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