Small Business - KONACNA

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Small business There are no universally small business definitions mainly due to the wide diversity of these businesses.

What is regarded as a small business in one part of the world, by definition would often be regarded as a medium sized business elsewhere in the world. A small business may be defined as a business with a small number of employees, also they may be defined by annual turnover or by services and products they provide. These businesses are normally privately owned corporations, partnerships, or sole proprietorships. To avoid these kinds of uncertainties the EU Commission issued Recommendation (2003/361/EC) of 6 May 2003 concerning the definition of micro, small and medium-sized enterprises. The definition of enterprises according to staff headcount and turnover or balance-sheet total is essential for identifying businesses able to benefit from European Union (EU) programs or policies specifically designed for small and medium-sized enterprises (SMEs): A small enterprise is defined as an enterprise which employs fewer than 50 persons and whose annual turnover and/or annual balance sheet total does not exceed EUR 10 million. A microenterprise is defined as an enterprise which employs fewer than 10 persons and whose annual turnover and/or annual balance sheet total does not exceed EUR 2 million.

Typical examples of small business include: convenience stores, other small shops (such as a bakery or delicatessen), hairdressers, tradesmen, solicitors, lawyers, accountants, restaurants, guest houses, photographers, small-scale manufacturing. While Serbia is beginning to recover, significant efforts need to be made to encourage the development of one of the potential sources of economic growth in Serbia its SME sector as the main vehicle for wealth and employment generation. Small businesses have become an important segment of the economy of Serbia: they contribute over 45% of GDP, 27% of exports, 50% of total revenue and 44% of business profits. Serbia needs to create jobs, expand output and increase exports as key goals for reactivating the economy and achieving sustainable economic growth. Serbia suffers from a severe lack of developed SME support policies covering non-financial and financial instruments. Relatively fewer enterprises have been created, and they grow slower, create fewer jobs and stay a shorter time in the market than in countries with more highly developed SME support frameworks. These issues have been addressed through Agency programs to promote the private sector through a combination of reform and support to entrepreneurs. One business area is fast developing in Serbia. The Information and communications technology (ICT) developers are very successful. They are usually founded by a team of young and educated people with necessary knowledge and vision. These teams and their businesses represent a new form of small business; such is the company Boi i Sinovi Gowigroup,

The BIS Gowigroup software development team started in 2000 and has built a growing international client base through its pragmatic development approach and strong customer focus. It has been founded as a joint venture of companies Bozic i Sinovi, (from Serbia), and Gowigroup Ltd, from England, whose development team based in Pancevo has been offering their services to the UK market for more than 5 years. The team is comprised of 32 young (under 30) highly professional and skilled IT experts recruited from the most respected Universities in Serbia, namely: ETF - School of Electrical Engineering and FON - Faculty of Organizational Sciences. From the beginning they succeeded to avoid several of common mistakes in establishing their business. Firstly they started working in their professional field (not as hobbyists), secondly they started from the early days to perform as a team (in planning, decision making, etc.) with the most experienced as a manager to avoid the Fortress complex and the Bleeding the business. By working closely with their clients and providing thorough business analysis they are ensuring that the project, once delivered, is of high quality and fully meets customer's needs. This way they also created a companies market focus. They built strong relationships with customers based on trust, shared values, integrity and collaboration. As a result of this approach, as well as the support of the British Embassy in Belgrade, they have developed a partnership with a UK-based company Gowigroup Ltd. and signed a long term annual contract worth 500,000. As a Microsoft Certified Partner they are developing the projects based on Microsoft platform. The team has extensive experience in implementing a broad range of solutions across many vertical markets (insurance, real estate, education, PR, HR, IT, and others). They have built a number of long term relationships with foreign partners and are always open to developing new ones. In order to minimize risk, ensure predictable results and deliver highquality software on time they apply the Rational Unified Process (software development process framework created by the Rational Software Corporation, a division of IBM) in their project development practice. By applying this project management approach and through the partnership with Gowigroup, they have won a number of significant customers, such as: AVAYA, Shell UK, Hutchinson 3G, Cunard, and Publicis UK. They have consistently delivered high quality products on time and within a budget through a very strong analysis and development process (avoiding common financial mistakes). They can send people into very complex discussions directly with customers and allow them to do all necessary specification analysis work. This is a significant advantage over some outsourcing experiences that are accustomed work model in the Far East (established ICT development region). The BIS team has not only met but exceeded clients standards so they ensured enhancement of their work with them in the future. http://ec.europa.eu/small-business/success-stories/index_en.htm http://europa.eu/legislation_summaries/enterprise/business_environment/n26026_en.htm http://www.siepa.gov.rs/site/en/home/1/importing_from_serbia/success_stories/it/

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