KMM Brochure
KMM Brochure
KMM Brochure
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Contact: kmm@leankanban.com
LEVEL 0 OBLIVIOUS
THE KMM PROVIDES LEVEL 4 QUANTITATIVELY
MANAGED
The organization is oblivious to the Use of metrics and sophisticated
need for process. Individuals complete GUIDELINES ON ACTIONS TO feedback loops. Actively managed
tasks with little team collaboration. classes of services and shared
Basic personal kanban boards evolving
to an awareness of too much work in
TAKE, CREATING JUST resources. Capacity is deliberately
allocated and adjusted intentionally.
progress.
ENOUGH STRESS TO DRIVE Consistent economic outcomes.
Managers are satisfied.
IMPROVEMENT WITHOUT
LEVEL 1 EMERGING LEVEL 5 OPTIMIZING
Basic processes, workflow, and Processes, workflows and policies are Can continually align strategy to
policies are established and followed understood and consistent. Service operational capabilities. Robust to
consistently but desired outcomes are definitions and agreements are clear and market shifts. Beyond adaptive,
inconsistent. Quality and service defined. A kanban pull system is in place. capable of reinvention. "Built to last!"
delivery are uneven. Improvements Desired outcomes are achieved
such as per-person WIP limits are consistently. Service delivery is fit-for-
inwardly focused. Behavior is reactive, purpose. Customers are satisfied.
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not proactive.
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