iGaming

Trends
2024
The Outlook
for the Online
Gambling Industry
CONTENTS

3 CMO Foreword 45 Business Side Of iGaming

46 Sustainability
4 Introduction
47 Cybersecurity

5 Reflecting on 2023 Payments And iGaming

49

7 Macro Landscape 50 Crypto

53 Payment Landscape
8 Global Regulatory Dynamics
10 Local Regulatory Dynamics
56 Thank You
11 Region-Specific Perspective

57 About SOFTSWISS Products

20 Economic And Social
Footprint Of iGaming 58 About SOFTSWISS
21 Economic and Social Footprint of iGaming
23 Message From the Founder

24 Technological Innovations
25 Artificial Intelligence and Machine Learning
30 Cookieless Future

31 Game Evolution And Diversification

32 Gamification
33 eSports
34 Social Interaction

35 Player Welfare
36 Responsible Gambling
39 Responsible Gambling Tools

40 Marketing
41 Influencer Collaborations
43 Affiliate Marketing

2
EXECUTIVE SUMMARY

CMO Foreword
In the iGaming industry, innovation is more than

“
just embracing new technologies. At SOFTSWISS,
we recognise that the key to progress lies in
aligning these advancements with the real needs
of the players. Our focus is on a player-centric, data-driven
approach, ensuring that every technological step we take is firmly
rooted in enhancing the user experience our clients provide to
players. This report embodies that philosophy, highlighting how
understanding and prioritising player preferences drives
sustainable industry growth.

Valentina Bagniya
Chief Marketing Officer at SOFTSWISS

3
Introduction

As 2023 winds down, we cast our eyes forward,

eager to see what the future holds for the iGaming
industry in 2024.

Each year brings its own set of lessons and challenges. 2023 was
no exception, marked by regulatory shifts, a heightened focus on
responsible gambling, and unexpected disruptions from cyber
threats to major brands.

This report, however, isn’t just a reflection. It’s a forward-looking

compass. Drawing from deep-dive conversations with the
industry's thought leaders, both within and outside SOFTSWISS’
corridors, we've distilled the trends set to define the next chapter.

Rooted in the thorough analysis of our ‘2023 iGaming Trends’, this

edition hones in on actionable, ROI-focused insights for 2024.
These are designed to empower iGaming professionals and their
teams to navigate the year with informed confidence.

Key highlights include:

Mastery of the evolving regulatory environment

Capitalising on technological advancements

Strengthening defences against emerging

cyber threats

And more!

Step into 2024 equipped with the expertise to lead and innovate
in the iGaming space.

4
Reflecting on 2023
Understanding where we are headed begins with a
clear view of where we have been. In retrospect, the
trends the SOFTSWISS team identified in the 2023
report have not only emerged but have also shaped the
market. Let's now take a closer look at the table below
to see how these predictions have held up against the
actual state of the industry.

TREND REALISED EVIDENCE AND IMPACT

Data-Driven Industry-wide adoption of analytics to enhance

Decision-Making user experience.

Mobile Gambling Dominance Surge in mobile platform revenues, exceeding

projections. Data from SOFTSWISS' Casino
Platform indicates that, in the period from January
to October 2023, mobile devices accounted for
70% of all gaming sessions.

Enhanced Payment Diversified payment methods have solidified player

Processing retention. Optimove reports a 58% preference for
reliable payment methods for loyalty.

Localised Regulatory German regulator GGL notes 95% of bets made on

Compliance legal sites. Brazil and UAE's new regulations reflect
the global pivot towards localised oversight.

Push for Responsible Increasing adoption of tools to promote safer

Gambling practices gambling practices. For example, Maltese rules now
require gambling companies to track warning signs
of harmful gambling to enhance player safety.

Reinforced Data Security Gartner predicts 75% of the global population will
be under modern privacy regulations by 2024, with
the industry moving towards a cookieless future to
bolster data security.

Anti-Fraud Advancements Integration of machine learning tools to combat

fraud effectively.

Sources: SOFTSWISS, iGB, Gartner, Optimove. 5

Reflecting on

2023
MAIN iGAMING MILESTONES IN 2023:

1
Brazil's Regulatory Leap: In September 2023, Brazil
brought itself closer to establishing regulations
encompassing sports betting and online casinos,
marking a milestone in the evolution of one of the
world's largest potential gaming markets.

2
Curaçao's Regulatory Reformation: The creation
of the Curaçao Gaming Authority (CGA)
introduced a new era of enhanced oversight,
prioritising security and transparency.

3
The UAE's Debut: Defying expectations, the United
Arab Emirates established the General Commercial
Gaming Regulatory Authority (GCGRA), signalling a
groundbreaking move towards regulated gaming
within the region.

These developments serve as a stark reminder:

mastery of agile governance and strategic adaptability
isn't just beneficial – it's the cornerstone of thriving in
the face of the industry's swift regulatory evolution,
safeguarding market share, and driving robust
financial performance.

EXPLORE iGAMING TRENDS 2023

6
MACRO LANDSCAPE
 Macro Landscape

01
Global
Regulatory
Dynamics

The landscape of iGaming regulation in 2023 was

marked by significant shifts. Historically, international
licences have played a pivotal role in the industry,
with jurisdictions like Malta and Curaçao offering
broad, multi-country coverage. These licences have
been highly valued for their extensive territorial reach,
streamlined market access, and favourable tax regimes.

However, the tide began to turn several years ago as several

countries, including Germany, Sweden, and the Netherlands,
began to assert their regulatory independence. This shift towards
national regulatory frameworks continued into 2023, reducing the
prevalence of Malta and Curaçao as default regulatory hubs.

In particular, Curaçao underwent a significant transformation.

Once known for its mild regulatory environment, it has moved
towards a more stringent and controlled system.

Key Points:
Global shift from international to national iGaming regulations

Malta and Curaçao's licensing dominance faces a challenge

8
 Macro Landscape

Malta’s Regulatory Evolution:

FATF grey list exit signifies strengthened regulatory framework

The VFA Act regulates digital currencies, enhancing Malta’s

financial services industry

MGA's ESG Code of Good Practice reflects a commitment to

sustainable practices

The Player Protection Directive introduces stricter consumer

protection measures

Legal Developments:
Bill 55 empowers Maltese courts, fostering a protective legal
environment for iGaming entities

MGA's stance on Bill 55 asserts its compatibility with EU

regulations

The legislation addresses cross-border legal issues, particularly

concerning player losses

Curaçao's Regulatory Reform:

The Curaçao Gaming Authority (CGA) launch marks a
strategic regulatory overhaul

New ordinances streamline licensing and reinforce

compliance standards

Recent Developments:
Restructuring of licensing categories to centralise control

Emphasis on anti-money laundering (AML) protocols to

maintain integrity and prevent financial crimes

The National Ordinance for Games of Chance (LOK) enhances

regulatory measures, promoting a safer gaming environment

Sources: MGA Annual Report, iGaming NEXT. 9

Macro Landscape

02
Local Regulatory
Dynamics

The iGaming landscape is becoming a mosaic of local

regulations, with countries stepping up to fine-tune
frameworks that resonate with their social and
economic aspirations. These homegrown regulations
are not merely legal must-dos – they're badges of a
nation's initiative to harness and nurture the iGaming
sector for its own benefit.

A well-crafted regulatory scene is a beacon for those operators

looking for a market that promises both growth and stability. It
also ensures a safe playing field for users and serves as a reliable
stream of revenue for governments. This swing towards tailored
local rules is a marked departure from the well-established
broad-brush regulatory approach.

And it's not just theory; major iGaming entities like Entain are
rethinking their strategies, choosing to align with national
certifications.

10
 Macro Landscape

LOCALISED REGULATORY DYNAMICS:

A REGION-SPECIFIC PERSPECTIVE
Latin America
Brazil
Potential EMERGING

MARKET GROWTH: The Online Gambling market is projected to grow by 19.57% (2023-2027),
Status reaching a market volume of USD 3.23bn in 2027. The overall gambling market is expected to
grow at a CAGR of 5.45% during 2020-2026.

TECHNOLOGY ADOPTION: There is a notable shift towards online gambling driven by a

growing internet penetration.
GOVERNMENT INITIATIVES: Stricter regulations and increased transparency in Brazil's
betting industry aim to rebuild trust and drive growth, addressing past sports betting issues.

Key Changes TAXATION: Increased tax rate from 16% to 18% of gross gaming revenue alongside additional
in 2024 corporate and social security taxes.
SPORTS BETTING REGULATION: A significant legislation passed in July 2023, paves the way
for a regulated sports betting market by 2024, aiming to boost the 2024 budget by over BRL
1.65bn (USD 335.65mn).

Opportunities OPPORTUNITIES: Market expansion, especially in the online segment, and foreign investments.
and Threats THREATS: Adjusting to new regulatory measures and potential competition from
well-established operators.

Peru
Status EMERGING

Potential MARKET GROWTH: The gambling market is expected to grow at a CAGR of 11.5% from 2020 to
2026, reaching USD 3.03bn by 2026. Online gambling market is expected to grow at 14% CAGR
to USD 439mn in 2023.
TECHNOLOGY ADOPTION: Growth is driven by increasing internet penetration, smartphone
adoption, and rising disposable income.

Key Changes NEW REGULATORY FRAMEWORK: Regulations effective from 9 February 2024 requiring
in 2024 operators to secure licences within a month, with steep fines for non-compliance, tripling of
licence fees, and a point of consumption regime for online games.

OPPORTUNITIES: Market expansion with the new regulatory framework and attracting
international gaming companies.

Opportunities THREATS: Adjusting to new stringent regulatory measures and potential competition.
and Threats

Sources: Statista, Yogonet, Reuters, Gambling Insider, 6Wresearch, iGB. 11

 Macro Landscape

North America
USA
Status ESTABLISHED AND EXPANDING

Potential GROWING GAMBLING SECTOR: Projected to grow from USD 4.39bn in 2023 to USD 9.42bn
by 2028 with a CAGR of 16.52%. The sportsbetting sector alone is expected to reach USD
5.7bn in annual revenue by 2024, spreading across 34 states.
TECHNOLOGY ADOPTION: The adoption of modern technologies and the high penetration
of smartphones are contributing factors to the market's expansion.

Key Changes LEGISLATIVE AMENDMENTS: Various legislative changes are impacting online gambling,
in 2024 although the specifics for 2024 might need more precise information.
MARKET DYNAMICS: The year 2024 is part of a dynamic period for the gambling sector, with
an explosion of online casinos contributing to record-breaking revenue figures estimated at
around USD 205.60bn by 2030.

Opportunities OPPORTUNITIES: Growing interest from Generation Z and millennials; Increasing popularity of
and Threats knowledge-based, low-risk sports betting.
THREATS: Varying legal landscapes restricting operations to states like Nevada, Pennsylvania,
and New Jersey. Gambling motivation linked to quick profit and capital enhancement, raising
addiction concerns.

Ontario
Status GROWING

Potential STRONG MARKET GROWTH: The market showed significant growth with total wagers in Q4
2023 reaching USD 13.9bn, leading to a cumulative total of USD 35.5bn for the year.
DIVERSE GAMING OPTIONS: The market offers a variety of gaming options, with slots being the
most popular, capturing 48% of all casino wagers, followed by table games with live dealers and
computer-based table games.
INCREASING PLAYER ENGAGEMENT: Over 1.65 million active player accounts recorded over
2023 indicate a high level of engagement.

Key Changes LEGISLATIVE MILESTONES: Bill C-218 was introduced, regulating single-event sports betting,
in 2024 online casino games, and poker, marking a significant milestone in Ontario's gambling landscape.
MARKET DIVERSIFICATION: Operators are diversifying their offerings to cater to different player
preferences, which is likely to continue into 2024.

Opportunities OPPORTUNITIES: Continuous market expansion, technological advancements, and potential for
and Threats further regulatory developments present opportunities for growth.
THREATS: The evolving regulatory framework could pose challenges, and the competitive
landscape with multiple operators could intensify competition.

Sources: Mordor Intelligence, Montreal Times,Yogonet. 12

 Macro Landscape

Middle East
UAE

Status EMERGING

Potential GAMING SECTOR GROWTH: The UAE gambling market is expected to grow at a CAGR of
4.2% for 2020-2026, reaching USD 1.3bn by 2026 due to the rising number of online gaming
platforms and increasing demand for mobile gaming applications. The growth is also attributed
to an increase in affluent tourists visiting the country.

Key Changes COMMERCIAL GAMING REGULATION: New state body set with the task of drafting up
in 2024 commercial gaming regulations before the end of 2024.

REGULATORY ESTABLISHMENTS: Progress towards commercial gaming regulation was

noted with the establishment of a 'commercial gaming' regulator in the country.

Opportunities OPPORTUNITIES: The establishment of integrated resorts and the potential regularisation of
and Threats commercial gaming presents significant market expansion opportunities.
THREATS: The conservative cultural and legal framework could pose challenges to the growth
and acceptance of the gambling industry.

Sources: 6Wresearch, Asia Gaming Brief, Time Out Dubai. 13

 Macro Landscape

Europe
UK

Status ESTABLISHED

Potential SETTLED ENVIRONMENT: The UK has a mature iGaming market with a well-established
regulatory framework, fostering a stable environment for operators while ensuring player
protection.

Key Changes IMPLEMENTATION OF RECOMMENDATIONS FROM THE GAMBLING ACT REVIEW WHITE
in 2024 PAPER, WITH A FOCUS ON:

● Changes in the License Conditions and Codes of Practice (LCCP).

● On-site age verification.
● Eliminating features that encourage continuous play in non-slot online casino games.
● Improved options for direct marketing and cross-selling.
● Advanced checks for financial vulnerability.
● Comprehensive financial risk assessments.

Opportunities OPPORTUNITIES: High consumer demand, well-regulated market, and potential for technological
and Threats innovation.

THREATS: Increasing regulatory scrutiny and competition from established operators.

Finland

Status EVOLVING

Potential HIGH GAMBLING PARTICIPATION: Finland has one of the highest numbers of gamblers per
capita globally, with nearly 80% of people involved in gambling.

Key Changes LEGISLATIVE CHANGES: A new Finnish Gambling Law has been approved, with most
in 2024 changes taking effect from January 1, 2022, including a payment blocking scheme introduced
in early 2023. Recent advancements on breaking up the Finnish monopoly have accelerated
Finland's timeline for introducing a licensing system. Initially set for 2026, it's now on track for
implementation in 2025.

END OF GAMBLING MONOPOLY: The state-owned operator Veikkaus is preparing for the
end of the country’s gambling monopoly, which includes closing gaming arcades and
potential staff layoffs.

Opportunities OPPORTUNITIES: The legal reforms could open up the market for more operators, leading to a
and Threats competitive and diverse gambling industry.
THREATS: The transition from a state monopoly to a more open market could bring challenges
like increased competition and regulatory compliance.

Sources: iGB, The European Business Review, CasinoBeats, Gamblers Pick. 14

 Macro Landscape

Europe
Sweden

Status ESTABLISHED

Potential STEADY MARKET: The government believes the gambling market is steady following
legalisation in 2019 and is planning to increase the gambling tax from 18% to 22% starting from
1 July 2024.

Key Changes TAX INCREASE: The proposed tax increase aims to raise additional SEK 540mn (approx. USD
in 2024 49,371,250) per year.

Opportunities OPPORTUNITIES: The government’s proposal reflects the stability and growth potential
and Threats of the gambling market.
THREATS: The Swedish Trade Association for Online Gambling argues that the proposed tax
increase could reduce channelisation in the market, moving further away from the state’s goal
of 90% channelisation.

Sources: SBC News, PGRI.

8
 Macro Landscape

Africa
Nigeria

Status HOT

Potential MARKET GROWTH: The Casino Games market in Nigeria is expected to grow by 9.08% from
2023 to 2027, reaching a market volume of USD 791.30m by 2027.
INCREASING DISPOSABLE INCOME: Growth in the gambling sector is driven by rising
disposable income among consumers and the popularity of online and mobile gaming platforms.
ONLINE GAMBLING: Nigeria is on the verge of regularising online gambling, with the
understanding of the industry being crucial for successful regulation.

Key Changes N/A

in 2024

Opportunities OPPORTUNITIES: The gradual regularisation of online gambling and the presence of significant
and Threats sports betting brands despite irregular regulations provide a positive outlook.
THREATS: The lack of uniform regulations across the nation could pose challenges for operators.

South Africa (SAR)

Status GROWING

Potential MARKET VALUE: The online gambling market revenue in South Africa is projected to reach USD
736.30mn in 2023, with a CAGR of 8.20% from 2023 to 2027.
ONLINE CASINOS: Revenue in the Online Casinos market is expected to reach USD 286.30mn in
2023, growing at a CAGR of 8.08% from 2023 to 2027.

Key Changes N/A

in 2024

Opportunities OPPORTUNITIES: The growth in online gambling and casinos presents significant opportunities
and Threats for market expansion.
THREATS: Competition from other African countries with less stringent regulations could
pose a threat.

Sources: Statista,Yogonet, 6Wresearch, Astute Analytica. 16

 Macro Landscape

Asia
India

Status ESTABLISHED

Potential MARKET EXPANSION: The gaming market size is expected to grow from USD 3.02 billion in
2023 to USD 6.26 billion by 2028, at a CAGR of 15.68%.
Key Changes IMPLEMENTATION of a 28% GST on online gaming, casinos, and horse racing in Bihar that
in 2024 cause concerns from online gaming companies about the high tax rate driving players to
unregulated platforms.

Opportunities OPPORTUNITIES: The rising middle class, coupled with the growing number of smartphone
and Threats users, presents a significant opportunity for market expansion.
THREATS: Cybersecurity threats such as hijacking of user accounts could pose challenges
for the market.

Sources: Mordor Intelligence, Focus Gaming News, Infinium Global Research.

8
 Macro Landscape

32,2%
Latin America
SOFTSWISS’ research
unveils the following
insights regarding the
potential market activity
across various regions.
The combined forecast
percentages are deduced
from two distinct surveys,
harmonised to provide a

30,8% unified perspective on the

anticipated market
North America and Europe opportunities in 2024.

Drawing from the data, it's

discernible that Latin America
holds a slight edge as the region
with the most lucrative
prospects for iGaming in 2024,
closely followed by North
America and Europe.

24,8% Asia-Pacific also presents a

substantial opportunity, while
Asia-Pacific Africa and the Middle East trail
with a lesser, yet not
insignificant, market share.

12,2%
Africa and the Middle East

18
Macro Landscape

“
Brazil's entry into regulated iGaming in 2023 is a
milestone for the entire industry. Surpassing the
population of any European country or US state,
Brazil's move exemplifies a global trend towards
self-regulation in iGaming. This decisive step is reshaping the
industry, signaling a shift towards more organised and
dependable markets worldwide.

Max Trafimovich
Chief Commercial Officer at SOFTSWISS

19
ECONOMIC AND SOCIAL
FOOTPRINT OF iGAMING
 Economic and Social Footprint of iGaming

Economic and
Social Footprint
of iGaming
The iGaming industry is an economic powerhouse, not
just generating impressive revenues but also fostering
social benefits. It's a sector that's proving to be
resilient and innovative, with tangible contributions to
job creation, taxation, and community support.

REVENUE GROWTH AND INDUSTRY STABILITY

Europe's iGaming market saw a notable 23% boost in revenue, hitting EUR
108.5bn (USD 115.7bn) in Gross Gaming Revenue (GGR) in 2022. This
growth, driven by both online and brick-and-mortar establishments,
showcases the industry's stability and upward potential. Specifically, the
online segment alone jumped 8% from the previous year to a GGR of EUR
38.2bn (USD 40.7bn).

TAX CONTRIBUTIONS: SUPPORTING SOCIETAL NEEDS

Tax revenue from iGaming is a vital lifeline for societal projects. Let’s turn to
Ghana, where new taxes are expected to bolster national development, or
Sweden's planned tax increase, which is projected to contribute an extra
SEK 540m (approx. USD 51.1m) to the country's budget annually from July
2024.

LEGALISATION AS A CATALYST FOR GROWTH

The Netherlands serves as a prime example, where online gambling
legislation doubled revenues to nearly EUR 1bn (USD 1.07bn). Proper
regulation not only increases revenue but also ensures consumer
protection and fair play.

EMERGING MARKETS
Brazil is on the cusp of transforming into a major force within the iGaming
industry, potentially mirroring the success witnessed in Colombia. Following
Colombia's lead, where thoughtful regulation has catalysed economic
advancement, Brazil has already initiated the groundwork, marked by the
creation of over 200 new jobs within its sports betting regulatory body.
Moreover, Colombia's example shows how iGaming taxes can directly
benefit public services like healthcare.

21
 Economic and Social Footprint of iGaming

Corporate Social Responsibility:

Beyond Profits

The iGaming industry is actively engaging in CSR Swintt, a game provider in partnership with
efforts. In 2022, SOFTSWISS donated over EUR 1.7mn SOFTSWISS, engages in CSR through community and
(USD 1.8mn) to charity, with a notable portion health initiatives. Their involvement in the Pink
directed to support Ukrainian humanitarian needs. October campaign, which includes making donations
to cancer research for each employee who wears
The company's social responsibility strategy included pink, demonstrates their commitment to community
a collaboration with the Truth Foundation, alongside welfare and health.
contributions to several charities from its marketing
funds. Recently, SOFTSWISS has also donated USD Additionally, Glintor Group, Swintt's parent company,
25,000 to assist with the disaster relief efforts in participates in various initiatives, including fundraising
Turkey, aiming to provide the affected individuals with efforts for important causes such as mental health.
essentials for recovery. These activities reflect a broader dedication to
making a positive impact on society and also help to
What’s more, Flutter Entertainment has set a clear take the stigma associated with the industry.
environmental objective: achieving carbon neutrality
by 2050. This goal aligns with wider efforts to address
climate change, indicating a focus on environmental
sustainability.

The iGaming industry's contribution goes well beyond filing state coffers. It's a field that's
reshaping how the global community views the intersection of technology, entertainment,
and societal benefit.

Source: SOFTSWISS, DutchNews, European Gaming and Betting Association, iGB.

Economic and Social Footprint of iGaming

Message From the Founder

'We see people' is more than a value at SOFTSWISS;

“
it's our guiding principle for making a positive
change. This commitment shapes the SOFTSWISS
approach to social responsibility, extending beyond
our team and clients. It's encouraging to see this trend of
positive impact growing, proving that iGaming businesses can
contribute to the greater good.

Ivan Montik
Founder of SOFTSWISS

23
TECHNOLOGICAL
INNOVATIONS
 Technological Innovations

01
Artificial
Intelligence and
Machine Learning

In 2023, delving into the intricacies of Artificial

Intelligence (AI) and Machine Learning (ML) may seem
redundant, so let's cut to the chase. The iGaming
industry is now closely entwined with AI advancements,
with major brands incorporating this technology.

Recognised for its tech-savvy approach, the iGaming sector has been
quick to realise AI's potential. This has led to its rapid integration in
diverse areas such as marketing, design, and tailoring player experiences.
This rapid adoption encapsulates how AI is not only a game-changer in
enhancing operational efficiencies but also in driving a more
personalised and secure user experience.

The data from our survey paints a stark picture: whether it's experts from
SOFTSWISS or industry stakeholders, all agree – AI is on the verge of
becoming a cornerstone technology.

Artificial Intelligence and Machine Learning 73,9 %

Blockchain and Cryptocurrencies 13 %

Cookieless Future 8,7 %

Other 4,4 %

25
Technological Innovations

Let's delve into each aspect to understand the influence and application of
AI and ML in iGaming. Though ML is a subset of AI, offering algorithms that
empower AI systems to learn and evolve, we will discuss them in tandem
for simplicity, recognising that each application involves a unique blend of
tools and technologies.

Marketing
What does this mean? AI and ML can optimise marketing strategies
by analysing player behaviour and engagement patterns to tailor
promotions, advertisements, and outreach efforts for better ROMI.

Examples and cases:

PREDICTIVE ANALYTICS: Casinos utilising predictive analytics
to forecast high-value player behaviours and tailoring promotions
to enhance retention.

PLAYER SEGMENTATION: AI aiding in segmenting users based on

their preferences and behaviours, enabling granularly targeted
marketing campaigns.

SOFTSWISS REAL-TIME DATA ANALYSIS: Employs a

sophisticated data analysis tool to better evaluate affiliate traffic
and track key business indicators, aiding in quick problem detection
and risk mitigation.

Personalised Gaming Experience

What does this mean? AI can tailor gaming experiences to individual
preferences, making games more engaging and retaining players for
longer.

Examples and cases:

RECOMMENDATION SYSTEMS: Platforms recommending
games and bets based on players' past behaviours.

SOFTSWISS'S DOSSIER SERVICE: Tailors offer by analysing player

behaviour, identifying high LTV players for special bonuses or
individual managers.

26
Technological Innovations

Player Behaviour Analysis

What does this mean? Through ML, iGaming platforms can analyse player
behaviour to identify patterns for enhancing user experience or identifying
problematic gambling behaviours.

Examples and cases:

ANOMALY DETECTION: Identifying unusual player behaviours
which could indicate cheating or fraud.

CHURN PREDICTION: Predicting when players might leave

the platform, allowing for timely interventions.

SOFTSWISS'S DOSSIER SERVICE: Predicts player actions, enabling

timely, personalised offers enhancing the gaming experience.

Game Development and Testing

What does it mean? AI and ML can expedite the game development
process by automating testing, and provide insights for better game
design based on player feedback and behaviour.

Examples and cases:

PLAYER FEEDBACK ANALYSIS: Analysing player feedback
through ML to make data-driven improvements in game design.

ENDORPHINA'S “JOKER’S RA”: First AI-designed slot game.

EVOLUTION'S MIDJOURNEY TOOL: Created 80% of artwork

for a new slot game, speeding up the design process.

iGaming Brand Design

What does it mean? The integration of AI capabilities in design and
layout creation has revolutionised the process of building brand
identity, making it faster and more streamlined than ever before.

Examples and Cases:

SOFTSWISS’ WEBSTUDIO GENERATIVE AI: Streamlines initial layout
creation, generating diverse image layouts for further refinement,
expediting the design process.

27
Technological Innovations

Chatbots and Virtual Assistants

What does it mean? These technologies enhance customer service by
providing instant responses to queries, assisting in troubleshooting, and
guiding users through the gaming platform.

Examples and Cases:

24/7 CUSTOMER SUPPORT: Chatbots providing round-the-clock
support, handling common queries, and escalating complex issues
to human agents.

GAME ASSISTANCE: Virtual assistants helping players understand

game rules, provide tips, and ensure a smooth gambling experience.

Fraud Detection and Security

What does this mean? AI-powered systems can monitor and analyse massive
amounts of data in real time to detect and prevent fraudulent activities.

Examples and Cases:

REAL-TIME FRAUD DETECTION: Identifying suspicious
transactions or account activities, and taking immediate action to
prevent losses.

ACCOUNT VERIFICATION: Utilising AI for biometric verification to

ensure the security of player accounts.

SOFTSWISS REAL-TIME DATA TOOL: Detected suspicious

activities saving operators EUR 16m+ in 2022 by processing
61,810 requests, ensuring a secure iGaming environment.

28
Technological Innovations

Responsible Gambling Measures

What does it mean? AI can assist in promoting responsible gambling by

identifying and alerting potentially problematic gambling behaviour, and
enforcing self-exclusion policies.

Examples and Cases:

BEHAVIOUR MONITORING: Monitoring player behaviour
to identify signs of problem gambling and suggesting
self-exclusion or other help.

SELF-EXCLUSION ENFORCEMENT: Ensuring players adhere to

self-exclusion agreements by monitoring and blocking access
when necessary.

TABCORP AND MINDWAY AI: New AI-powered technology

to identify and assist potential problem gamblers early.

SOFTSWISS RESPONSIBLE GAMBLING SCORING TOOL:

Created to monitor risks associated with problem gambling
more effectively.

Source: SOFTSWISS, The Economic Times, iGaming

NEXT, Endorphina, Focus Gaming News.

8
 Technological Innovations

02
The digital world is shifting towards a cookieless
era, with Google phasing out third-party cookies on
Chrome in H2 2024. This move, aimed at enhancing
user privacy, is a call for iGaming operators to
Cookieless adjust their digital strategies.
Future

When Google's Update iGaming in a Post-Cookie World

Will Finally Take Effect The eradication of third-party cookies will alter how
Google’s initial plan was to phase out third-party iGaming operators track user interactions and tailor
cookies by early 2022. However, this has been their advertising efforts. Cookies have been
postponed to the second half of 2024. This delay instrumental in tracking user behaviour and
gave iGaming operators more time to prepare for preferences – data critical for many personalised
this significant change. marketing campaigns.

What Steps to Take to Mitigate the Effects

The transition demands proactive adaptation and decisive steps:

1
ENHANCE FIRST-PARTY DATA CAPABILITIES
Prioritise building robust user registration systems to gather first-party data, ensuring that these
measures are in strict adherence to GDPR and other privacy legislations.

2
INNOVATE WITH PRIVACY-FIRST ADVERTISING SOLUTIONS
Investigate and adopt privacy-preserving advertising frameworks, such as Google's Privacy
Sandbox.

3
EDUCATE AND EMPOWER TEAMS
Initiate educational programs to bring your personnel up to speed with the upcoming
changes and their ramifications.

4
IMPLEMENT CONSENT MANAGEMENT TOOLS
Integrate Consent Management Platforms to manage user consent for data usage
transparently and efficiently.

5
EXPLORE ALTERNATIVE ADVERTISING AVENUES
Experiment with alternative marketing methodologies, such as behaviour-based and
geographical targeting, to compensate for the loss of cookie-based advertising capabilities.

The transition away from third-party cookies is not just a challenge but an opportunity
for iGaming operators to champion privacy, innovate with new forms of data-driven
marketing, and build trust with a privacy-conscious audience.

Source: Privacy Sandbox, The Verge. 30

GAME EVOLUTION
AND DIVERSIFICATION
 Game Evolution and Diversification

01
The SOFTSWISS experts have identified gamification
as a critical focus for the future. This shift is in response
to the rapidly changing iGaming environment, where
the distinctions between gaming and gambling are
Gamification becoming progressively blurred. What we're witnessing
is not just a trend, but a step towards a gamified
experience that aligns with what players now expect:
engagement beyond basic gameplay.

The catalyst for this shift is clear: players demand more, and a platform Gamification in iGaming serves a
with a solid selection of games is no longer exceptional – it's expected. dual purpose: it's a potent tool for
In a climate where player attention is scarce and acquisition costs soar, player retention and a catalyst for
the strategic pivot is towards retention and maximising the value of revenue growth. By tailoring the
each player. Traditional approaches, particularly the reliance on gaming experience to individual
bonuses with complex wagering conditions, are losing traction as they player profiles, it not only
often lead to player dissatisfaction and mistrust. deepens engagement but also
ensures a player's longevity on
the platform. This strategy
Here's the toolkit that's setting the new standard for player benefits casinos by fostering
engagement in iGaming: player loyalty and increasing
profits, while players gain a richer,

1
LEADERBOARDS more rewarding gaming journey.
They foster a healthy competition, nudging players to As we look to the future, the
climb up the ranks. integration of gamification with
social media stands out as a
particularly promising avenue,
NARRATIVE STORYTELLING & MISSION-BASED

2 ACCOMPLISHMENTS
These elements craft immersive experiences that
despite current gambling-related
limitations. Encouraging players
to share their wins and gaming
transport players into a world where every mission
accomplished is a step closer to glory. milestones can effectively turn
each player into a brand
ambassador, leveraging their

3
INNOVATIVE LOYALTY SYSTEMS social networks to attract new
Rewarding the allegiance of players not only boosts the player players.
Lifetime Value (LTV) but also cultivates a loyal customer base. In essence, gamification is set to
support the iGaming industry,
enhancing player interaction and

4
GAMIFICATION ELEMENTS
building a future of engaging,
Incorporation of badges, awards, unlockable content, and
loyalty-driven gaming
tournaments keeps the excitement alive and kicking.
experiences. For those in the
industry, it's an opportunity to

5
TOURNAMENTS lead the market towards a more
They provide a competitive platform for players to challenge dynamic and player-focused
each other, adding a zest of competition to the mix. future.

32
 Game Evolution and Diversification

02
The esports arena is transforming and presenting the
iGaming industry with new possibilities. This change
caters to a young, tech-savvy users and syncs well
with iGaming's digital-first mindset.
Esports The 2023 landscape of esports betting and iGaming has seen
fundamental changes. Entain, post its acquisition of Unikrn, and Real
Luck Group, the creators of Luckbox, are moving from direct consumer
engagement to a business-to-business model. This shift, underscored
by the winding down of major consumer-focused projects, signals a
strategic reorientation in the industry towards B2B operations.

Here's a breakdown of the current state of eSports

in the iGaming industry:
AUDIENCE GROWTH: Esports' global audience expanded to 474 million in 2021 and is
forecasted to swell to 577 million by 2024.

1 MARKET VALUE: The esports betting market is poised to reach an impressive USD
3.2bn by the year 2027.
DEMOGRAPHIC FOCUS: The 18 to 34 age group, pivotal in both esports viewership
and online gambling, heralds a burgeoning market for esports betting.

KEY REGIONS: Asia-Pacific, North America, and Europe are the hotspots for both
esports and online gambling, suggesting significant growth potential for esports betting.

Esports Betting Landscape:

TOP GAMES: Mobile Legends: Bang Bang, League of Legends, CS:GO, Valorant, and

2 Dota 2 lead the charge, most of them presenting diverse betting scenarios from match
outcomes to in-game occurrences.

LEADING LEAGUES: Notable events like the LoL World Championship, ESL Pro League,
and The International for Dota 2 drive considerable betting volumes.

Recent Developments:
3 The CS:GO scene anticipates a boost from the recent Counter-Strike 2 update,
expected to refresh the competitive landscape.

SOFTSWISS' Foray into eSports

SOFTSWISS' entry into the esports betting sector in 2022 was a strategic move that aligns with the
iGaming industry's evolving trends. Leveraging Kostya Sivko's expertise, the team aims to deliver an
authentic esports betting experience, reflecting a deep understanding of the market's direction.

Source: Statista, INTENTA, Esports Charts. 33

 Game Evolution and Diversification

03
Social
Interaction

The iGaming industry is poised for a SOFTSWISS is tapping into this paradigm with its
transformative shift, with the Game Aggregator Tournament Tool. This feature is
designed to boost player engagement and loyalty by
integration of social elements earmarked allowing operators to easily host a variety of
as the next big trend in player tournaments. Key benefits include a user-friendly
engagement. Tournaments, challenges, in-game interface, multilingual support, and seamless
integration without the need for additional
and team competitions are at the
development resources. The tool also supports all
forefront, creating a collective gaming currencies, including cryptocurrencies, and offers
experience that resonates with players compatibility across desktop and mobile platforms.
seeking the camaraderie of offline
The SOFTSWISS Casino Platform has also capitalised
environments in the online realm. This on this trend with its team competition tool launched
surge is partly fueled by the increased in 2022, yielding positive results. Internal research
popularity of live dealer games, which indicates that tournaments lead to a significant
uptick in casino metrics, with deposits increasing by
emulate the social atmosphere of 10-20% and the amount deposited doubling on
physical casinos. average.

To stay ahead of the curve, operators must not only

The crux of this trend lies in the human need for social embrace these social features but also continuously
connection. Beyond the games themselves, players are innovate to meet the ever-changing preferences of
drawn to the sense of purpose and community that their audience. In an industry where player
comes from competing, socialising, and collaborating. experience is king, those who build and nurture a
It's a dynamic that particularly appeals to younger strong community around their brand will likely see
audiences who value shared experiences. long-term success and loyalty.

34
PLAYER WELFARE
Player Welfare

Responsible
25-34
Gambling
41,7 %
The Responsible Gambling (RG)
narrative continues to take centre
stage within the iGaming sector as
we head into 2024.
Its expanding influence now permeates all
operational niches, from player engagement to
marketing strategies, underscoring the industry's
shift towards ensuring player safety and overall
well-being. This commitment to responsible gaming
is reinforcing the industry’s reputation as one that
values ethical conduct.

A split opinion emerges from SOFTSWISS

35-54 community survey: 44% of respondents believe
Responsible Gambling will positively reshape the
40 %
industry, whereas an identical percentage view it as a
non-influential factor. This polarised perception
underscores the ongoing debate over its role in the
industry. An average importance rating of 7.2 out of
10, however, indicates a serious acknowledgment of
the upcoming transformations associated with
responsible gambling.

Responsible Gambling Demographics:

SOFTSWISS Insights
SOFTSWISS figures provide a glimpse into the age
and gender traits of individuals who might be at a
heightened risk for gambling problems.

Reviewing the period between January and October

18-24 2023, a clear pattern surfaces: middle-aged adults are
10,8 % the most frequent participants in self-exclusion
programs. This is likely reflective of their higher
engagement in betting activities coupled with a
55-64 better understanding of self-exclusion as a tool for
responsible behaviour. Younger and older age groups
5,7 %
show less involvement in such measures.
65+
1,8 % 36
 Player Welfare

Gender Distribution
Regarding gender distribution, it aligns with broader gambling trends, with men
constituting the majority of those engaged in exclusions and self-exclusions.

25,8% 74,2%
Female Male

External Factors Driving the Responsible

Gambling Agenda
Respondents of the SOFTSWISS survey also answered the question
about the external factors that might be influencing the surge in
responsible gambling practices. Understanding these factors is crucial
for stakeholders to navigate the evolving landscape and to align with
both user expectations and regulatory demands.

Note: Respondents could select multiple options.

Regulatory requirements 80%

Media scrutiny and public opinion 64%

Potential legal repercussions 64%

Increasing public awareness about gambling addiction 48%

Moral/ethical responsibility 44%

Competitive advantage (offering more responsible platforms can be a selling point) 16%

37
 Player Welfare

Our survey reveals a strong consensus ADVANCEMENTS IN ETHICAL MARKETING AND

REGULATION
that regulatory demands are the
leading force in the push for A prime example of the industry's commitment to
responsible gambling is the ethical marketing push.
responsible gambling, with 80% of
The UK's Betting and Gaming Council (BGC) is
industry professionals acknowledging partnering with social media platforms to protect
this. However, the influence of public vulnerable groups from gambling ads. This is in
opinion and the looming shadow of tandem with regulatory developments in France and
Colombia, where new laws and proposals are setting
legal action are also significant, stringent standards for gambling advertising and
sharing second place as motivators. marketing practices.

Not far behind is the growing public awareness of MGA'S ENHANCED

gambling addiction and the ethical obligations of the PLAYER PROTECTION FRAMEWORK
industry.
Significant within the sphere of responsible gaming is
the Maltese regulator's amendments to its Player
Interestingly, 16% of respondents view responsible
Protection Directive, introduced on January 12, 2023.
gambling as a competitive advantage. There's a growing
One pivotal change is the requirement for licensees
recognition that platforms demonstrating a strong
to monitor ‘markers of harm’ by analysing player
commitment to responsible gambling are likely to
activity for signs of problem gambling. In line with
distinguish themselves in a crowded market. Operators
these changes, the SOFTSWISS team has refined its
are beginning to see responsible gambling not just as a
player monitoring tools, integrating machine learning
regulatory necessity but as a value proposition that can
to develop the Responsible Gambling Rescoring tool,
enhance player loyalty and brand strength.
which assesses the risk profiles of individual players.

THE IMPERATIVE FOR BRAND INVESTMENT TOOLS FOR IMPLEMENTING

IN RESPONSIBLE GAMBLING RESPONSIBLE GAMBLING

Why should brands prioritise responsible gaming? Operators have a plethora of tools to embed
The rationale extends beyond compliance; there is an responsible gambling practices into their businesses.
intrinsic value in fostering a responsible gambling Our survey identifies the most embraced strategies,
space that protects consumers, which in turn including time limits and self-exclusion frameworks,
solidifies brand trust and reputation. among others.

38
 Player Welfare

Which of the following responsible gambling

measures is your organisation considering
implementing or has already implemented?
Note: Respondents could select multiple options.

Age verification checks 70.8%

Self-exclusion tools for players 66.7%

Deposit and loss limits 62.5%

Behavioural tracking and player feedback 50%

Educational campaigns on responsible gambling 50%

Time limits for gameplay 50%

Collaboration with organisations focused on gambling addiction 33.3%

Regular breaks reminder during gameplay 33.3%

Other 8.3%

For an in-depth exploration of these tools

and their operational impact, access the LEARN MORE
SOFTSWISS Knowledge Base.

Source: SOFTSWISS Research, MGA, Betting & Gaming Council.

39
MARKETING
 Marketing

01
The adage ‘people buy from people’ holds particular
resonance in the B2C marketing sphere, emphasising
the human element.

Influencer This principle has found its way into the iGaming sector as a growing
trend towards influencer marketing, notwithstanding the unique
Collaborations challenges presented by the industry's regulatory environment and the
sensitivities surrounding online gambling.

Leveraging influencers presents a golden opportunity to tap into

established audiences, fostering immediate trust through association.
When an influencer with a solid reputation endorses a product, their
followers are more likely to respond, potentially yielding a high return on
investment.

How can iGaming brands collaborate with influencers? The possibilities

are as broad as one’s creativity and as permissible as the law allows.
Traditional collaborative efforts include:

Live streams where influencers play on the brand's gaming

platforms.

Exclusive bonuses and promotional codes offered to the

influencer's audience.

Giveaways featuring prizes and branded merchandise.

And many more.

Beyond the realm of gaming-specific streamers, the iGaming industry

can also harness the reach of:

Bloggers with niche audiences.

Influencers with substantial social media followings.

Professional athletes who can appeal to sports betting

enthusiasts.

Celebrities whose endorsement can confer instant

mainstream appeal.

41
 Marketing

The success of influencer partnerships in the iGaming Snapchat's collaboration with Sportradar unveils a
world unfolds across several layers. It's not just about different facet of opportunity. With Sportradar's
the popularity of the brand or the influencer; it's advanced AI technology, gambling businesses can
about their values resonating, their opportunities place tailored ads, tapping into Snapchat's vast user
syncing up, choosing the right platform, and base which leans heavily towards a younger male
engaging in activities that make sense for their demographic. The technology ensures ads reach only
audience. When all these pieces come together legal betting audiences, leveraging specific age and
seamlessly, an influencer campaign can become a key location data for precision targeting.
highlight in a brand's marketing playbook.
These evolving trends shed light on a pivotal truth:
In terms of channels, there is some news on the the iGaming industry is steadily carving its path into
horizon. TikTok, a platform known for its viral content the mainstream consciousness, navigating through
and youthful audience, has cautiously entered the the intricate web of legal constraints and platform
gambling advertising space. A trial with Sportsbet limitations. This progressive integration signifies not
marked a shift, hinting at potential access to a just resilience but a strategic evolution, ensuring that
younger demographic, including women, who are iGaming brands remain visible in a competitive digital
traditionally less represented in gambling. These ads landscape.
are age-restricted and closely monitored, with users
having the option to opt out, indicating a targeted
and responsible approach.

Source: iGaming NEXT, The Guardian, Gambling News. 42

 Marketing

02
Affiliate marketing is often hailed as the cornerstone
of lead generation within the iGaming industry, a tried
and true strategy that has proven its worth time and
again. It serves as a multipurpose tool for businesses
Affiliate to simultaneously achieve several objectives:
Marketing

1 ACCELERATE PLAYER ACQUISITION

2 MARKET NEW OFFERINGS

AND INCENTIVES

3 PENETRATE EMERGING MARKETS

4 ENHANCE BRAND VISIBILITY

Despite its merits, there are hurdles that can diminish the efficacy of
affiliate marketing, which both operators and affiliates must navigate:

REGULATORY COMPLIANCE: The iGaming sector is subject to

stringent regulations, necessitating strict adherence to all
relevant laws and standards by brands and affiliates.

TIMELY PAYMENTS: Delays in compensating affiliates can sour

relationships, jeopardising the brand's reputation in a limited
affiliate market.

FRAUD PREVENTION: The risk of fraudulent activities is an ongoing

concern in iGaming, calling for vigilant measures to prevent such
occurrences.

43
Marketing

SOFTSWISSExperience
SOFTSWISS Experience

SOFTSWISS recognises the importance of effective

affiliate promotion for its clients. To this end,
SOFTSWISS partners benefit from Affilka, an affiliate
marketing management platform that is highly
automated, ensuring affiliates are compensated on a
regular and scheduled basis. Enhanced security
measures like two-factor authentication provide
additional safeguards for business and affiliate data.

Innovation hasn't taken a backseat either. This year,

SOFTSWISS Managed Services introduced a new
tracking mechanism powered by machine learning,
designed to scrutinise the quality of traffic generated
by affiliates, ensuring compensation aligns with tangible
results.

The overarching trend in affiliate marketing shifts the

focus squarely onto the player, where each individual
becomes a potential affiliate, creating a virtuous cycle
of referrals and rewards. This player-centric approach
aligns perfectly with the recent unpredictable shifts in
search engine algorithms, securing a stable and
self-perpetuating growth trajectory for iGaming
businesses.

Dive Deeper Into

Affiliate Marketing:

Best iGaming Affiliate Marketing Networks

Best Affiliate Software Checklist

Affilka Client Migration Case Study

44
BUSINESS SIDE
OF iGAMING
 Business Side of iGaming

01
As the iGaming arena evolves in 2024, the spotlight is on
sustainability, encapsulated by Environmental, Social,
and Governance (ESG) principles. This transformation is
crucial for online casino and bookmaking operators
Sustainability striving to resonate with contemporary players and
comply with emerging regulatory frameworks. What
makes up the sustainability domain in iGaming:

1 2 3
Social Eco-Friendly Governance
Responsibility Operations Integrity
The social fabric of iGaming is In the quest for reduced carbon Ethical governance, which involves
being rewoven with responsible footprints, the industry is pivoting managing a business in a fair, open,
gambling and community towards energy-efficient responsible, and accountable
engagement at its core. infrastructures and cloud-based manner, is crucial for maintaining
solutions, marking the dawn of integrity and compliance in
eco-conscious operations. iGaming operations.
RESPONSIBLE GAMING:
Operators are heightening efforts
to promote responsible gambling, TRANSITION TO EFFICIENCY: REGULATORY ADHERENCE:
addressing gambling-related iGaming providers are adopting Staying abreast of evolving legal
harms, and engaging in energy-efficient technologies, a frameworks is fundamental to
community development. move pivotal for environmental maintaining operational integrity
conservation and regulatory and trustworthiness.
alignment.
ETHICAL PRACTICES: Upholding
CLOUD COMPUTING: ethical operations from data
The embrace of cloud solutions is protection to fair play is now a
playing a role in evolving data hallmark of reputable iGaming
storage trends, potentially leading operators.
to improved energy consumption.

The MGA’s ESG Blueprint The

Malta Gaming Authority (MGA) is pioneering a more sustainable and responsible gaming environment
with its ESG Code of Good Practice, introduced in November 2023. This voluntary code, a significant
move in the right direction for the iGaming industry, encourages operators to surpass mere compliance.
It fosters a culture of continuous improvement and innovation in sustainability. The MGA's framework
aids operators in embracing best practices in environmental care, social responsibility, and governance
integrity, marking a crucial step for iGaming providers and operators.

Source: SOFTSWISS, MGA, Yogonet. 46

 Business Side of iGaming

02
Cybersecurity

For iGaming,
cybersecurity keeps the Best Practices: Tools and Tactics
wheels turning. It’s about
more than just IMPLEMENT MULTI-FACTOR AUTHENTICATION:
safeguarding data; it’s Ensure users and employees have to provide two forms of ID before
accessing sensitive data.
about ensuring that every
bet, spin, and transaction ENCRYPT SENSITIVE DATA: Use
is secure. Good tools like SSL certificates to create secure connections for all data
in transit.
cybersecurity equals
player confidence and REGULAR SECURITY AUDITS:
uninterrupted play, which Employ third-party services to conduct penetration testing and
vulnerability assessments.
is why it’s at the heart of a
thriving iGaming business. EMPLOYEE TRAINING:
Run regular cybersecurity training to keep everyone aware of the
latest threats.
Players are facing clever phishing
scams that can strip them of their
INTRUSION DETECTION SYSTEMS:
credentials and money. DDoS
Use advanced software that monitors for suspicious activity and
attacks are another headache for
alerts you instantly.
iGaming operators, overwhelming
sites with traffic to knock them BACKUP AND RECOVERY PLANS:
offline. These threats can lead to Keep backups and have a clear plan for quick recovery in case
stolen data and, as a result, lost of a breach.
money and lost trust – both hard
to recover.

In the critical area of client and player security, SOFTSWISS collaborates with Cloudflare, a worldwide
leader in online security and performance optimisation. The team consistently utilises Cloudflare's
essential services to safeguard against DDOS attacks and enhance content delivery speed. This
partnership is always evolving to encompass project-specific collaborations, ensuring tailored security
solutions.

Security stands as a cornerstone value for SOFTSWISS. The team is committed to delivering secure
and fast access to services for clients and their customers, maintaining a high standard of protection
and efficiency across all time zones.

47
Business Side of iGaming

KYC: Know Your Customer

KYC isn't just a mere regulatory requirement; it's a

cybersecurity essential. Verifying a player’s identity
protects against fraud and money laundering. It
involves collecting and verifying documents like IDs
and cross-checking with a variety of databases. This
process, among other things, also helps to prevent
underage gambling, ensuring a safer iGaming
environment for all.

The SOFTSWISS Team focuses on responsible gambling and it starts

with KYC. Within the SOFTSWISS products, this process is streamlined
with the help of ML-powered tools, ensuring it’s quick and effective. At
times, this includes additional checks to confirm the source of a
player’s funds or to rule out any potential risk factors, such as
connections to political figures or inclusion on sanction lists.

These precautions are in place to maintain a secure and enjoyable

environment, strictly for leisure, and to ensure that all players meet the
necessary standards for safe and fair play.

48
PAYMENTS
AND iGAMING
 Payments and iGaming

01
The alliance between cryptocurrency
and iGaming continues to mature,
establishing a decade-long trend that
has significantly impacted online
Crypto gambling ecosystems.

TOTAL BETS SUM, bn EUR SOFTSWISS pioneered this integration back in 2013,
opening up new avenues for digital coin enthusiasts
Fiat Crypto within the gambling sector. Over the years,
cryptocurrencies have experienced highs and lows in
usage trends, but their essence in the iGaming realm
remains robust, attracting a distinct segment of
Q1’22
players.

In its quest to enhance gameplay for cryptocurrency

aficionados, last year SOFTSWISS unveiled the
Q2’22 In-Game Currency Conversion feature. This
innovation allows players to enjoy any game available
in the casino, regardless of its native fiat currency,
through a simplified, seamless conversion process.
This feature has significantly amplified the gaming
Q3’22
experiences for the crypto-centric community.

The post-launch statistics are telling: within a year,

85% of all bets in crypto casinos powered by the
Q4’22 SOFTSWISS Casino Platform were facilitated through
this tool. About 65-70% of players who utilised the
In-Game Currency Conversion feature have
continued to make over 90% of their bets via this
Q1’23 mechanism, evidently becoming regular users. This
positive adoption rate indicates a well-received
product-market fit. Moreover, the frequency of game
plays has doubled for users employing this tool.

Q2’23 Zooming out to a broader industry analysis, data from

530+ brands managed by SOFTSWISS shows a
notable uptick of 18.7% in cryptocurrency betting
value over the first nine months of 2023, compared to
Q3’23 the same period in the previous year.

Although the volume of crypto bets skyrocketed by

66.4%, its share in the total betting sum saw a modest
decline of 4.3 percentage points, settling at 28.5%.
This dip is attributed to an impressive
0 5 10 15 20
quarter-over-quarter growth in fiat bets since early
2022.

50
Payments and iGaming

TOP A glance at the most

favoured cryptocurrencies
within the iGaming sphere

CRYPTOS reveals a steady hierarchy.

Bitcoin leads the pack with 74.9%,

followed by Ethereum at 8.9%,
Litecoin at 6.0%, Tether at 4.6%,
and Dogecoin at 3.0%. Notably,
Bitcoin has bolstered its
dominance with a 3.9 percentage
points increase compared to the
first three quarters of the previous
year, while Ethereum saw a 6.3
percentage points dip.

BTC 74,9 %

ETH 8,9 %

LTC 6,0 %

USDT 4,6 %
DOGE 3,0 %
Other 2,6 %

51
 Payments and iGaming

We provide a snapshot of SOFTSWISS' data revealing the

top game providers and games among crypto players
from January to October 2023. The results highlight a
trend towards industry heavyweights, with well-known
game providers and their flagship titles capturing the
majority of the audience's attention and playtime.

Top Game Providers Top Games

Per crypto bets Per crypto bets

1 BGaming
1 Wild Spin Platipus

2 Platipus 2 Elvis Frog in Vegas BGaming

3 Booming Games 3 Blackjack VIP Platipus

4 Belatra 4 Aztec Magic Deluxe BGaming

5 Betsoft Gaming 5 Buffalo Trail Gamebeat

6 Endorphina 6 Hell Hot 100 Endorphina

7 Evolution 7 Aloha King Elvis BGaming

8 1spin4win 8 Dragon’s Element Platipus

9 Pragmatic Play 9 Aztec Magic Bonanza BGaming

10 Mascot Gaming 10 Elvis Frog TRUEWAYS BGaming

The data shows a firm trajectory for cryptocurrencies in the iGaming sector, promising future
sustained growth and broader adoption. As 2024 advances, the industry is poised for enhanced crypto
integrations, responding to market demand and fortifying the ongoing era of digital coin gaming
experiences.

Source: SOFTSWISS. 52
 Payments and iGaming

02
In the realm of iGaming, payments stand
shoulder-to-shoulder with licensing in terms of
importance. They are pivotal to establishing and
maintaining trust among bettors, a critical factor given
Payment the sensitive nature of financial transactions and their
Landscape associated risks.

Payment Trends

So, what payment trends are poised to shape the iGaming industry
in 2024? Insights from Paysafe's research and SOFTSWISS experts’
opinions highlight several key developments:

1
SWIFT TRANSACTIONS: Speed in processing
payments is a prime factor that shapes player
preferences. The emergence of open banking solutions
has accelerated transaction times, which is a
continuing trend from the previous year, especially
significant in Europe due to PSD2 regulation.

GEOGRAPHICAL VARIATIONS: Preferences for

2 payment processing methods vary significantly across

different global regions. Latin American markets, for
example, are seeing the rise of local payment methods
like Brazil's Pix, which is part of the industry's ongoing
adaptation to regional specificities and player habits.

3
PAYMENT SYSTEMS AND CUSTOMER LOYALTY: An
effective and efficient payment process is vital for
nurturing player loyalty and retention. The BNPL (Buy
Now, Pay Later) trend is one such burgeoning aspect.
This trend towards flexible payment reflects a modern
consumer's desire for on-the-spot engagement
without the upfront financial burden. Despite the
complexity of regulations, the allure of BNPL is
expected to grow, offering players a bank-free
'microcredit' and operators a way to broaden their
appeal. The challenge and opportunity for iGaming lie
in harmonising these payment options with regulatory
compliance to maintain trust.

53
Payments and iGaming

Payment Gateways

Another trend gaining momentum is the evolution of

payment gateways. These channels not only cement
user trust but also fortify the industry’s reputation for
integrity. The advantages of sophisticated payment
gateways for iGaming enterprises include:

STREAMLINED OPERATIONS: Centralised

payment processing simplifies technical
operations.

VERSATILE PAYMENT OPTIONS: They offer the

flexibility to cater to both global and local payment
preferences.

ENHANCED SECURITY MEASURES: Payment

gateways bolster security measures,
safeguarding transactions for both players and
operators.

UNIFIED ANALYTICS: Centralised payment

channels allow for the aggregation of data, thereby
streamlining analytics and bolstering strategic
decision-making.

REGULATORY ADHERENCE: Payment platforms are

evolving to remain compliant with ever-changing
regulations, easing the burden for operators.

FinteqHub, developed by SOFTSWISS, is a PCI DSS

certified payment gateway offering operators robust
tools for managing financial transactions, configuring
processing protocols, and analysing cash flow.

As a partner of SOFTSWISS, FinteqHub enhances the

brand's offerings with its adaptable payment
solutions infrastructure across all popular markets
including Brazil, Canada, and European countries.

54
 Payments and iGaming

Which payment methods do you anticipate

will dominate online gambling in 2024?
Note: Respondents could select multiple options.

Local and Regional Solutions -

such as Trustly in Europe or other region-specific methods 60%

Credit/Debit Cards - e.g., Visa, MasterCard 60%

Cryptocurrencies - e.g., Bitcoin, Ethereum 48%

Digital Wallets - e.g., PayPal, Skrill 48%

Mobile Payment Systems - e.g., Apple Pay, Google Pay 44%

Bank Transfers - direct or ACH transfers 12%

Source: SOFTSWISS.

In 2024,
it is crucial for operators to strike a balance between integrating global payment systems like Visa and
Mastercard, and accommodating local payment options tailored to regional markets.
Thank You!
Welcome
Your opinion on this report is pure gold to us. Whether
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our insights, we want to hear it all. Please share your

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groundbreaking article, a thought-provoking post, or a
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This unique perspective on the industry

is born from our extensive almost 15-year CONTACT US
journey, working alongside 850+ partner
brands who have strengthened their The SOFTSWISS team looks forward to the next
businesses with SOFTSWISS products chapter. We're not just thinking about the innovations
and solutions. In the fast-paced world of on the horizon, but actively seeking ways to elevate
iGaming brands, delight players with our esteemed
iGaming, it's not enough to keep up; you partners, and forge transformative collaborations.
must sprint twice as hard to thrive.
However, at the heart of our enthusiasm is you. In a
SOFTSWISS is committed to ensuring
vast ocean of possibilities, your choice to place your
our clients’ lasting success and staying at trust in SOFTSWISS and embark on this journey with
the cutting edge, always at the forefront us means everything. Cheers to the promise of an
of industry trends. exceptional year ahead. We can't wait to welcome you
into the new year!
 iGaming Trends | 2024

SOFTSWISS PRODUCT PORTFOLIO

Explore the SOFTSWISS product portfolio and strengthen your
iGaming brand with a winning technology partner.

Full-service modular iGaming Based on the Online Casino 6 in-house support teams for
software platform to manage Platform and CoinsPaid wallet operational support – player
online casino operations management and payment care, anti-fraud, content,
processing and more

Discover Casino Discover Crypto Discover Managed

Platform Solution Services

Next-gen sports betting iGaming content hub with Affiliate management

software platform with 13,000+ games available via software for results-driven
focus on gamification an API integration partner program launch

Discover Discover Game

Discover Affilka
Sportsbook Aggregator

Revolutionary jackpot Multi-jurisdictional land-based

management software for hardware for the offline
player acquisition and retention gambling industry

Discover Jackpot Discover Lottery

Aggregator Terminal
 About SOFTSWISS
LAUNCHED 2009

LOCATION Development centres in Belarus, Bulgaria,

Georgia, Malta, and Poland.

BRAND VALUES BRAND MISSION

Innovation Changing the iGaming industry
through tech innovation.
Security

Expertise

CLIENT CARE CONTACT US

SOFTSWISS clients get the best order@softswiss.com
software tools for running an online
gambling business. The success of our www.softswiss.com
clients is our success.