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    Customer Satisfaction Survey Form

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    Aamyraa Nur
    Kopeja Oil and Gas Sdn Bhd is committed to customer satisfaction and has provided a survey form to evaluate performance. The two-page form includes questions about importance and satisfaction levels regarding product quality, delivery, staff service/cooperation, price, and overall satisfaction. It asks the customer to rate these areas on a scale and provide any comments or suggestions to help Kopeja improve products/services and better understand the customer's business. The completed form is signed and stamped for submission back to Kopeja.

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    Customer Satisfaction Survey Form

    Uploaded by

    Aamyraa Nur
    37 views2 pages
    Kopeja Oil and Gas Sdn Bhd is committed to customer satisfaction and has provided a survey form to evaluate performance. The two-page form includes questions about importance and satisfaction levels regarding product quality, delivery, staff service/cooperation, price, and overall satisfaction. It asks the customer to rate these areas on a scale and provide any comments or suggestions to help Kopeja improve products/services and better understand the customer's business. The completed form is signed and stamped for submission back to Kopeja.

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    Kopeja Oil and Gas Sdn Bhd is committed to customer satisfaction and has provided a survey form to evaluate performance. The two-page form includes questions about importance and satisfaction levels regarding product quality, delivery, staff service/cooperation, price, and overall satisfaction. It asks the customer to rate these areas on a scale and provide any comments or suggestions to help Kopeja improve products/services and better understand the customer's business. The completed form is signed and stamped for submission back to Kopeja.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    37 views2 pages

    Customer Satisfaction Survey Form

    Uploaded by

    Aamyraa Nur
    Kopeja Oil and Gas Sdn Bhd is committed to customer satisfaction and has provided a survey form to evaluate performance. The two-page form includes questions about importance and satisfaction levels regarding product quality, delivery, staff service/cooperation, price, and overall satisfaction. It asks the customer to rate these areas on a scale and provide any comments or suggestions to help Kopeja improve products/services and better understand the customer's business. The completed form is signed and stamped for submission back to Kopeja.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 2

    FM-MKT-01

    CUSTOMER SATISFACTION
    KOPEJA OIL AND GAS SDN BHD REVISION 00
    SURVEY FORM
    PAGE 1/2

    Kopeja Oil and Gas Sdn Bhd’s commitment to customer satisfaction


    We are committed to satisfying your organization’s total requirements in respect of the products and
    services provided by our company. To help us evaluate your overall satisfaction of our performance as
    your supplier. We would appreciate it if you could assist us in completing this survey. We will use your
    feedback and recommendations to further improve and add value to our services with the objective of
    contributing in the enhancement of your organization’s business performance.

    Part 1: To Be Completed By Customer

    Date of
    Name of Customer : NUR AMIRAH KAMARULZAMAN Review : 23/11/2023

    Name of Reviewer : Designation: HIMS PLANNER LLDPE

    Marketing Personnel Planner In


    In Charge : Charge :

    Rating : 5 4 3 2 1
    Most
    Importance(A) Important Average Less Important Least Important
    Important

    Grading : 5 4 3 2 1

    Satisfaction(B) Most Satisfied Satisfied Average Less Satisfied Least Satisfied

    Questionnaire (Please circle where applicable) Importance (A) Satisfaction (B)

    1. Product Quality
    Quality of our product in meeting your requirement. 5 4 3 2 1 5 4 3 2 1

    2. Delivery
    Delivery according to the delivery schedule given 5 4 3 2 1 5 4 3 2 1
    Able to deliver in short notice 5 4 3 2 1 5 4 3 2 1
    Delivery service 5 4 3 2 1 5 4 3 2 1

    3. Staff’s Service and Cooperation


    Promptness and Effectiveness of Planner 5 4 3 2 1 5 4 3 2 1
    Promptness and Effectiveness of Marketing Personnel 5 4 3 2 1 5 4 3 2 1
    After Sales Service 5 4 3 2 1 5 4 3 2 1
    FM-MKT-01
    CUSTOMER SATISFACTION
    KOPEJA OIL AND GAS SDN BHD REVISION 00
    SURVEY FORM
    PAGE 2/2

    Questionnaire (Please circle where applicable) Importance (A) Satisfaction (B)

    4. Price
    Competitiveness 5 4 3 2 1 5 4 3 2 1
    Quotation Efficiency 5 4 3 2 1 5 4 3 2 1

    5. Overall

    Are you satisfied with our products / services? N/A 5 4 3 2 1

    What comments or suggestions do you have for us to improve our products / services and / or to further
    develop our understanding of your business?

    Fast response and good job.

    Thank you.

    Signature : _____________________________

    Company Rubber Stamp : _____________________________

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