College Project Report ABHISHEK

A
Summer Training Project Report
(Viva- Voce-507)
On
“A Study on Credit Score Predictor in ICICI Bank”
Submitted in partial fulfillment of the requirements for the degree
Bachelor of Business Administration
Session 2021-24
IIMT College of Management
Affiliated to CCS University, Meerut.
SUBMITTED To: SUBMITTED BY:
CCS University, Meerut. Student’s Name-
BBA – 5th Semester
Roll No.-210613105010
1
COMPANY CERTIFICATE
2
ACKNOWLEDGEMENT
I would like to express my sincere gratitude to Mr. Somesh Kumar, HOD of BBA department for his
contributions to the completion of my project report titled “A Study on Credit Score Predictor in ICICI Bank”
Further, I would like to express my special thanks to my mentor/guide Ms Soni Tikoo for her continuous
guidance and support throughout the project. His/her valuable advice and suggestions added lots of value &
were really helpful in completion of my project with practical understanding of it.
Therefore, I am highly obliged to my college guide as well as the supervisor of the organization/company under
whose mentorship, I did this project work and the overall learning was very enriching.
Also, I would like to declare that this internship project titled “A Study on credit Score Predictor in ICICI
Bank”was exclusively done by me and not by someone else.
Student’s Name:
BBA – 5th Semester
Roll No - 210613105010
3
TABLE OF CONTENTS
CHAPTER NO. DESCRIPTION PAGE NO.
I INTRODUCTION AND ICICI BANK PROFILE 5-31
II OBJECTIVES OF THE STUDY 32
III RESEARCH METHODOLOGY 33-35
IV DATA ANALYSIS AND INTERPRETATION 36-66
V PRODUCTS & REVENUE 67-70
VI OPERATING INCOME & NET INCOME 71
VII NUMBER OF LOCATIONS 72
VIII HEADQUARTERS 73
KEY GUIDELINES:
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INTRODUCTION:-
ICICI Bank Limited is an Indian multinational bank and financial services company
headquartered in Mumbai with registered office in Vadodara.
It offers a wide range of banking and financial services for corporate and retail customers through a
variety of delivery channels and specialized subsidiaries in the areas of investment banking, life, non-
life insurance, venture capital and asset management.
This development finance institution has a network of 5,900 branches and 16,650 ATMs across India
and has a presence in 17 countries.[12] The bank has subsidiaries in the United Kingdom and Canada;
branches in United States, Singapore, Bahrain, Hong Kong, Qatar, Oman, Dubai International
Finance Centre, China[13] and South Africa;[14] as well as representative offices in United Arab
Emirates, Bangladesh, Malaysia and Indonesia. The company's UK subsidiary has also established
branches in Belgium and Germany.
History:-
The Industrial Credit and Investment Corporation of India (ICICI) was a government institution
established on 5 January 1955 and Sir Arcot Ramasamy Mudaliar was elected as the first Chairman
of ICICI Ltd. It was structured as a joint-venture of the World Bank, India's public-sector banks and
public-sector insurance companies to provide project financing to Indian industry. ICICI Bank was
established by ICICI, as a wholly owned subsidiary in 1994 in Vadodara.
The bank was founded as the Industrial Credit and Investment Corporation of India Bank, before
it changed its name to ICICI Bank. In October 2001, the Boards of Directors of ICICI and ICICI Bank
approved the merger of ICICI and two of its wholly-owned retail finance subsidiaries, ICICI Personal
Financial Services Limited and ICICI Capital Services Limited, with ICICI Bank. The merger of parent
ICICI Ltd. into its subsidiary ICICI Bank led to privatization.
In the 1990s, ICICI transformed its business from a development financial institution offering only
project finance to a diversified financial services group, offering a wide variety of products and
services, both directly and through a number of subsidiaries and affiliates like ICICI Bank. ICICI Bank
launched Internet Banking operations in 1998.
ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in
1998, followed by an equity offering in the form of American depositary receipts on the NYSE in
2000.[20] ICICI Bank acquired the Bank of Madura Limited in an all-stock deal in 2001 and sold
additional stakes to institutional investors during 2001–02. In 1999, ICICI become the first Indian
company and the first bank or a financial institution from non-Japan Asia to be listed on the NYSE.
ICICI, ICICI Bank, and ICICI subsidiaries ICICI Personal Financial Services Limited and ICICI Capital
Services Limited merged in a reverse merger in 2002. During the financial crisis of 2007–2008,
customers rushed to ICICI ATMs and branches in some locations due to rumors of bank failure. The
Reserve Bank of India issued a clarification on the financial strength of ICICI Bank to dispel the
rumours.
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In 2015, ICICI unveiled an outward remittance platform called ‘Money2World’. The first of its kind, it
enabled fully online outward remittance transactions for non-ICICI and ICICI customers alike. In
March 2020, the board of ICICI Bank Ltd. approved an investment of ₹10 billion (US$130 million)
in Yes Bank, resulting in a 5% ownership interest in Yes.
ICICI Bank office in Financial District, Hyderabad.
Acquisitions:-
• 1996: ICICI Ltd. A diversified financial institution with headquarters in Mumbai
• 1997: ITC Classic Finance. incorporated in 1986, ITC Classic was a non-bank financial firm
that engaged in hire, purchase and leasing operations. At the time of being acquired, ITC
Classic had eight offices, 26 outlets and 700 brokers.
• 1997: SCICI (Shipping Credit and Investment Corporation of India)
• 1998: Anagram (ENAGRAM) Finance. Anagram had built up a network of some 50
branches in Gujarat, Rajasthan, and Maharashtra that were primarily engaged in the retail
financing of cars and trucks. It also had some 250,000 depositors.
• 2001: Bank of Madura
• 2002: The Darjeeling and Shimla branches of Grindlays Bank
• 2005: Investitsionno-Kreditny Bank (IKB), a Russian bank
• 2007: Sangli Bank. Sangli Bank was a private sector unlisted bank, founded in 1916, and
30% owned by the Bahte family. Its headquarters were in Sangli in Maharashtra, and it had
198 branches. It had 158 in Maharashtra and 31 in Karnataka, and others in Gujarat,
Andhra Pradesh, Tamil Nadu, Goa, and Delhi. Its branches were relatively evenly split
between metropolitan areas and rural or semi-urban areas.
• 2010: The Bank of Rajasthan (BOR) was acquired by the ICICI Bank in 2010 for ₹30
billion (US$380 million). RBI was critical of BOR's promoters not reducing their holdings in
the company. BOR has since been merged with ICICI Bank.
Role in Indian financial infrastructure

ICICI bank has contributed to the setting up of a number of Indian institutions to establish financial
infrastructure in the country over the years:
• The National Stock Exchange was promoted by India's leading financial institutions
(including ICICI Ltd.) in 1992 on behalf of the Government of India with the objective of
establishing a nationwide trading facility for equities, debt instruments and hybrids, by
ensuring equal access to investors all over the country through an appropriate
communication network.
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• In 1987, ICICI Ltd along with UTI set up CRISIL as India's first professional credit rating
agency.[35]
• NCDEX (National Commodities and Derivatives EXchange) was set up in 2003, by ICICI
Bank Ltd, LIC, NABARD, NSE, Canara Bank, CRISIL, Goldman Sachs, Indian Farmers
Fertiliser Cooperative Limited (IFFCO) and Punjab National Bank.
• ICICI Bank facilitated the setting up of "FINO Cross Link to Case Link Study" in 2006, as a
company that would provide technology solutions and services to reach the underserved
and underbanked population of the country. Using technologies like smart
cards, biometrics and a basket of support services, FINO enables financial institutions to
conceptualise, develop and operationalise projects to support sector initiatives
in microfinance and livelihoods.
• Entrepreneurship Development Institute of India (EDII), was set up in 1983, by the
erstwhile apex financial institutions like IDBI, ICICI, IFCI and SBI with the support of
the Government of Gujarat as a national resource organisation committed to
entrepreneurship development, education, training and research.
• Eastern Development Finance Corporation (NEDFI) was promoted by national-level
financial institutions like ICICI Ltd in 1995 at Guwahati, Assam for the development of
industries, infrastructure, animal husbandry, agri-horticulture plantation, medicinal plants,
sericulture, aquaculture, poultry and dairy in the North Eastern states of India.
• Following the enactment of the Securitisation Act in 2002, ICICI Bank, together with other
institutions, set up Asset Reconstruction Company India Limited (ARCIL) in 2003. ARCIL
was established to acquire non-performing assets (NPAs) from financial institutions and
banks with a view to enhance the management of these assets and help in the
maximisation of recovery.
• ICICI Bank has helped in setting up Credit Information Bureau of India Limited (CIBIL),
India's first national credit bureau in 2000. CIBIL provides a repository of information (which
contains the credit history of commercial and consumer borrowers) to its members in the
form of credit information reports.
Products:-
ICICI Bank offers products and services such as online money transfers, tracking services, current
accounts, savings accounts,[43] time deposits, recurring deposits, mortgages, loans, automated
lockers, credit cards, prepaid cards, debit cards and digital wallets called ICICI pocket.
ICICI bank launched 'ICICIStack' which provides online services such as payment options, digital
accounts, instant car loans, insurance, investments, loans and more.
Subsidiaries
ICICI Prudential Life Insurance
Main article: ICICI Prudential Life Insurance
ICICI Lombard
Main article: ICICI Lombard
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ICICI Prudential Mutual Fund
Main article: ICICI Prudential Mutual Fund
ICICI Securities
Main article: ICICIdirect
ICICI Bank Canada
ICICI Bank Canada
Type Subsidiary
Industry Financial services
Founded 2003
Headquarters Toronto, Ontario, Canada
Key people Vikash Sharma (President and Chief Executive Officer)
Parent ICICI Bank Limited
Website www.icicibank.ca
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ICICI Bank Canada is a wholly owned subsidiary of ICICI Bank, whose corporate office is located
in Toronto. Established in December 2003, ICICI Bank Canada is a full-service direct bank with
assets of about $6.5 billion as of 31 December 2019. It is governed by Canada's Bank Act and
operates under the supervision of the Office of the Superintendent of Financial Institutions. The bank
has seven branches in Canada.
In 2003, ICICI Bank Canada was established as a Schedule II (foreign-owned or -controlled) bank. It
was incorporated in November and opened its head office and downtown Toronto branch in
December. In 2004 it launched an online banking platform. In 2005, it launched its financial advisor
services channel. In 2008, the bank relocated its corporate office to the Don Valley Business Park in
Toronto. In 2010, it launched a mortgage broker service. In 2014, the bank launched a mobile
banking app.
ICICI Bank Canada is a member of several esteemed trade association; as well as the Canadian
Bankers Association (CBA); a registered member with the Canada Deposit Insurance
Corporation (CDIC), a federal agency insuring deposits at all of Canada's chartered
banks; Interac Association;[50] Cirrus Network; and The Exchange Network.
ICICI Bank UK PLC
ICICI Bank UK PLC
An ICICI Bank branch in London, United Kingdom
Type Subsidiary
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Industry Financial services
Founded 2003
Headquarters India
Parent ICICI Bank Limited
Website www.icicibank.co.uk
ICICI Bank UK PLC was incorporated in England and Wales on 11 February 2003, as a private
company with the name ICICI Bank UK Ltd. It then became a public limited company on 30 October
2006. Presently the Bank has seven branches in the UK. : one each in Birmingham, East
Ham, Harrow, London, Manchester, Southall and Wembley.
The bank currently has seven branches in the UK. ICICI Bank UK PLC is authorised by
the Prudential Regulation Authority and regulated by the Financial Conduct
Authority and Prudential Regulation Authority. It is covered by the Financial Services
Compensation Scheme (FSCS). The bank has a long-term foreign currency credit
rating of Baa1 from Moody's. At 31 March 2019, it had a capital adequacy ratio of
16.8%.
ICICI Bank UK PLC offers products and services such as a current account, savings
account, remittance to India, safe deposit box, NRI Services, business banking, foreign
exchange services, commercial real estate and corporate banking. In 2019, ICICI Bank
UK PLC launched an instant account opening facility through its iMobile app.
ICICI Bank US
ICICI Bank Regional Subsidiaries
ICICI Bank has operations in Bahrain, Germany, Europe, Hong Kong, and China in
addition to the countries mentioned above.
10
Controversies
Inhumane debt recovery methods
A few years after its rise to prominence in the banking sector, ICICI bank faced
allegations on the recovery methods it used against loan payment defaulters. A
number of cases were filed against the bank and its employees for using "brutal
measures" to recover the money.
Most of the allegations were that the bank was using goons to recover the credit card
payments and that these "recovery agents" exhibited inappropriately and in some
cases, inhuman behaviour. Incidents were reported wherein the defaulters were put to
"public shame" by the recovery agents.
The bank also faced allegations of inappropriate behaviour in recovering its loans.
These allegations started initially when the "recovery agents" and bank employees
started threatening the defaulters. In some cases, notes were written by the bank's
employees asking the defaulters to "sell everything in the house including family
members", were found.
Such charges faced by the bank rose to a peak when suicide cases were reported
wherein the suicide notes spoke of the bank's recovery methods as the cause of the
suicide. This led to legal battles and the bank paying huge compensation.
Money laundering allegations

ICICI Bank was one of the leading Indian banks accused of blatant money laundering through
violation of RBI guidelines in the famous CobraPost sting operation which shook up Indian banking
industry during April–May 2013.
On 14 March 2013 the online magazine Cobrapost released video footage from Operation Red
Spider showing high-ranking officials and some employees of ICICI Bank agreeing to convert black
money into white, an act in violation of Prevention of Money Laundering Act, 2002.
The Government of India and Reserve Bank of India ordered an inquiry following the exposé. On 15
March 2013, ICICI Bank suspended 18 employees, pending inquiry. On 11 April 2013 the Deputy
Governor of RBI, H R Khan reportedly said that the central bank was initiating action against ICICI
Bank in connection with allegations of money laundering.
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Chanda Kochhar fraud case
On 4 October 2018, the then MD & CEO Chanda Kochhar stepped down from her
position following allegations of corruption.[66] In January 2019, based on the report of
an enquiry panel headed by Justice Srikrishna, the bank board officially terminated her
from service.
It also become one of the first in the country to ask for a claw back of bonuses and
benefits.
In 2020 the Enforcement Directorate provisionally seized assets and shares belonging
to Chanda Kochhar with an estimated value of more than ₹780 million (US$9.8 million),
in relation to the ICICI bank loan case.
12
Role of the ICICI
The Corporation started a Merchant Banking Division in 1973 for advising its
clients on a selective basis, on raising finances in suitable forms and on
restructuring of finances in the existing companies. It also advises clients on
amalgamation proposals.
Assistance is provided in preparing proposals for submission to financial

institutions and banks and for negotiations with them for loans, underwriting etc.
This Division acts as Managers to the issue of capital. Assistance is also provided
for completion of formalities connected with the public issue and of legal
formalities for raising loans.
In 1982, the ICICI gave a new dimension to its merchant banking division by
offering to provide counseling for industrial investment in India to non-resident
Indians and persons of Indian origin living abroad. This is likely to prove not only
the least expensive route for technological up gradation but also a source of foreign
currency funds by way of risk capital.
It has set up Venture Capital Funds for the promotion of green field companies
and risk capital investment and joined the other financial institutions in setting up
SHCIL, CRISIL and OTC Exchange of India Ltd. It has recently set up its own bank
and a mutual fund like the UTI.
The Corporation’s vision has been extending far beyond its immediate function of
funding industrial projects. It has been looking at all sectors of the economy and
wherever a need was perceived, has designed either a new concept or a new
instrument, or even a new institution to cater to it.
In this regard, its development activities have encompassed such diverse areas as
technology, financing, project promotion, rural development, human resources
development and publications.
It has set up ICICI Brokerage Services Limited in March 1995. It is a 100%

subsidiary of I-SEC. It commenced its securities brokerage activities in 1996. It is
registered with the National Stock Exchange of India Limited and The Mumbai
Stock Exchange.
13
ICICI set up ICICI Credit Corporation in 1997, which later renamed as ICICI
Personal Financial Services Limited in 1999. It is offering a comprehensive range
of goods and services to retail customers.
ICICI Capital Services Ltd. was originally set up as SCICI securities Ltd. as a wholly
owned subsidiary of erstwhile SCICI Ltd. in 1994. Its object is providing stock
broking services to the institutional clients and undertaking activities such as
underwriting, primary market placements and distribution, industry and company
research etc.
It became a wholly owned subsidiary of ICICI with effect from April 1, 1996.
ICICI has established ICICI bank for performing commercial banking functions in
1994. The bank offers a wide variety of domestic and international banking
services.
Industrial Credit and Investment

Corporation of India (ICICI)
14
The creation of Industrial Credit and Investment Corporation of India (ICICI) is
another milestone in the growth of the Indian Capital Market. It was incorporated
in the year 1955, as a company registered under the Companies Act.
The ICICI was incorporated to finance small scale and medium industries in the
private sector.
The IFCI and SFCs confined themselves to lending activity and kept away from
underwriting and investing in business though they were authorized to subscribe
for the shares and debentures of the companies and to undertake underwriting
business. Therefore, a large number of up and coming enterprises faced
continuous problems in raising funds in the capital market.
Besides, they were not in a position to secure the desired amount of loan
assistance from the financial institutions due to their thin equity base.
To encourage industrial development in the private sector, a considerable

provision of underwriting facility was considered necessary to accelerate the phase
of the industrialization. To fill these gaps, the ICICI was established.
Functions of the ICICI

In order to accomplish the above objectives, the Corporation performs the
following functions:
1. Providing finance in the form of long-term or medium term loans or equity

participation.
2. Sponsoring and underwriting new issues of shares and other securities,
3. Guaranteeing loans from other private investment sources.
4. Making funds available for reinvestment by revolving investment as rapidly as

possible.
5. Providing project advisory services i.e. offering advice –

15
i. to private sector companies in the pre-investment stages on Government policies and
procedures, feasibility studies and joint venture search, and
ii. to Central and State Governments on specific policy related issues.
Types of financial assistance of the ICICI

The Corporation provides finance-in the following forms:
1. Underwriting of public issues and offer or sale of industrial securities.
2. Direct subscription to such securities.
3. Securing loans in rupees payable over periods up to 15 years.
4. Providing similar loans in foreign currencies for payment of imported capital

equipment and technical service.
5. Guaranteeing payments for credit made by others.
6. Providing credit facilities to manufacturers for promoting sale of industrial

equipment on deferred payment terms.
7. Providing financial services like leasing, installment sale and asset credit.
The ICICI sells securities from its own portfolio to the investors whenever it can
get a reasonable price for them. It does so for the dual purpose of revolving its
resources for new investments and for encouraging the investment habit in others
and thereby promoting a wide spread distribution of private industrial securities.
Thus, unlike normal investors the ICICI does not retain successful investments
merely because they are profitable.
ICICI assisted manufacturing industries in all sectors, that is, the private sector,
the joint sector, the public sector and the cooperative sector but the major
beneficiary was the private sector.
ICICI’s assistance comprised of foreign currency loans, rupee loans, guarantees,

and subscription of shares and debentures. The Corporation showed increasing
interest in the development of new industries in backward regions.
16
There was a remarkably significant increase in financial assistance by ICICI in
recent years.
About ICICI Bank
• Founded in
1994 (29 yrs old)
• Ownership
Public
• India Employee count
1 Lakh+
• Global Employee count
1 Lakh+
• Headquarters
Mumbai, Maharashtra, India
• Office Locations
Hyderabad/Secunderabad|
New Delhi|
Ajmer|
7+
• CEO
Sandeep Bakhshi
• Founders
Suggest
• Type of Company
Indian MNC
• Nature of Business
Product|
Service|
B2C|
1+
• Company Email ID
Suggest
• Company Contact no.
Suggest
17
• Social Media Presence
Suggest
• Website
icicibank.com
ICICI Bank, a leading private sector bank in India, offers Net banking
services & Personal banking services like Accounts, Cards, Loans,
Insurance & Investment products
ICICI Bank is a leading private sector bank in India. The Bank’s
consolidated total assets stood at Rs. 14.76 trillion at September 30, 2020.
ICICI Bank currently has a network of 5,288 branches and 13,875 ATMs
across India.
Mission:
We will leverage our people, technology, speed and financial capital to: - be the banker
of first choice for our customers by delivering high quality, world class products and
services. - expand the frontiers of our business globally. - play a proactive role in the
full realisation of India's potential. - maintain a healthy financial profile and diversify our
earnings across businesses and geographies. - maintain high standards of governance
and ethics. - contribute positively to the various countries and markets in which we
operate. - create value for our stakeholders.
Vision: To be the leading provider of financial services in India and a major global
bank.
Primary Industry
i
Banking (Financial Services)
Other Industry
i
Financial Services
18
What is PO’s Job Profile and Responsibility in
ICICI Bank? Get to Know the Insights
A Probationary Officer, often known as a PO, is a position in the

banking sector that is highly sought after by job seekers all over the
country. The Probationary Officer exam is held by a number of public
sector banks to recruit Probationary Officers.
Candidates interested in a future in banking should be familiar with

every facet of the Probationary Officer test, as it is one of the most
sought after bank exams.
In this article, there will be aspects about the responsibilities, work

and preparation for the Probationary Officer post at ICICI.
What is the Work of PO in a Bank?

In any Public Sector Bank, the position of Probationary Officer comes
with a lot of responsibility. Candidates must have a thorough
understanding of the Bank Probationary Officer job profile and the
duties that come with it.
19
The following is the job description for a PO:
A Bank PO’s responsibilities include serving as a Public Relations

Officer, handling consumer complaints, and dealing with a variety of
customer-related concerns.
It also entails managerial responsibilities, such as supervising

personnel in the Clerical cadre.
Cash loans, flow, mortgages, and finances are all things that need to
be managed.
Take care of any loan-related paperwork as needed.
Bank PO Work
These are only a handful of the many responsibilities that a

Probationary Officer has. Candidates must ensure that they have a
thorough understanding of the job profile’s background before
applying for the position.
If an applicant is hired as a PO, there is room for advancement.

Internal exams and promotions are conducted on a regular basis
within a bank to promote staff to higher positions.
Also Read: Bank PO Salary in India: Important Details Including Exam

Pattern, Salary, Perks & More
What is the Work of PO in ICICI Bank?

ICICI has partnered with Manipal Global Education Services to offer a
Post Graduate Diploma in Banking (PGDB) Program for Sales and
20
Relationship Management. The training programme is designed to
attract young people who want to work in banking.
It is a vocational training programme aimed at developing a pool of
first-level managers with the necessary banking knowledge and skill
sets to operate well in their daily duties.
As part of the duties/tasks allocated, the jobs offered upon successful

completion of the Program will include servicing, cross-selling, and
recruiting new customers through field visits.
Similarly, as part of the learning process, internship / on -the-job-

training periods will include these duties/tasks.
Also Read: ICICI PO Bank Recruitment 2021: Know the Eligibility, Careers,
Salary and Dates for 2021
Probationary Officer Work in Bank: Career

Growth
When a candidate is hired as a Probationary Officer in the banking
industry, he or she has a number of options for advancement,
including internal examinations and qualifying interviews.
A Bank Probationary Officer can easily advance to Assistant

Managers, Assistant General Managers, Managers, and other
positions. The PO position is transferable, and with each
advancement, the employee will most likely be relocated from their
current location.
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Bank PO Exam Pattern
For each bank test, the conducting organisation determines the bank
Probationary Officer exam pattern. The Probationary Officer test
pattern is subject to change, and the conducting organisation reserves
the right to amend it as it sees fit.
The following are the steps in the typical exam format used by most
banks for PO recruitment:
# Preliminary Assessment
# Mains Examination
# Interview
In most Bank Probationary Officer exams in 2021, the preliminary
exam is simply qualifying, and the scores obtained in the mains
examination, as well as the interview marks, are used to compute the
merit.
Bank PO Preparation
The bank PO syllabus is extensive, the demand for individuals
interested in working in the banking industry is great, and the exam is
difficult. As a result, the PO preparation must be refined and
complete.
Candidates interested in applying for the next PO exams in 2021

should review the following list of PO preparation tips.
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The conducting authority posts the PO position in accordance with
the bank’s standards. The details of the PO vacancy can be found in
the bank’s official notification.
Preparation Tips
# Prepare according to a planned and strategic study strategy.

# To stay current with the types of questions asked in the PO exam,
make sure you have previous year question papers, solve mock tests,
practise papers, and samples on a regular basis.
# It is necessary to prepare POs while keeping time management in

mind. In the Bank PO exams, time management is crucial, and no
additional time is spent on any question when solving the paper.
# Before beginning their PO preparation, candidates must have a

thorough understanding of the test pattern and syllabus. As a result,
they will be able to ensure that all of the topics are addressed during
the preparation process
Recommended Books
Here are some recommended books that will help in preparation.
#Quantitative Aptitude for Competitive Examinations by R.S. Agarwal

#Modern Approach to Verbal Reasoning by R.S.Agarwal
#Word Power Made Easy by Norman Lewis
#Data Interpretation by Arun Sharma
#Descriptive General English by S.P.Bakshi & Richa Sharma
#Pratiyogita Darpan (Monthly Edition)
23
Conclusion
A PO’s career growth prospects are excellent when compared to

other government occupations. Candidates can quickly climb the
ladder and obtain top level banking roles in their zone based on their
talents and performances.
All that is expected of them is a strong sense of determination and

thorough preparation in order to pass the P.O. exam and the
interview.
Many people wish to work as a bank officer since it offers a promising

career path.
This position entails overseeing clerical work and working to increase

the bank’s business by adopting improved services. Hop on to UPSC
Pathshala to crack the exam .
24
Relationship Manager, Retail Banking Group
Overview
The Retail Banking Group of ICICI Bank serves customer segments such as
individuals, business banking, government, and retail institutions. Our customer
relationship teams are present across the country through a wide distribution of over
5,200 branches.
Further, our Digital Banking services offer the full spectrum of banking solutions to our
customers. The relationship teams and the digital channels complement each other to
offer a unique value proposition to our customers.
In our endeavour to offer 360-degree banking, we have adopted a unique customer-

centric approach of ICICI Stack. Click here to know more.
ICICI Stack covers the full spectrum of banking services consisting of bank accounts,
payments, banking transactions, credit cards, personal loans, mortgage loans, vehicle
loans, business & institutional banking solutions etc.
In our effort to be the Bank of Choice, we continuously strive to understand and serve
the banking needs of our customers. The process includes:
Offering solutions that are fair to the Customer and Fair to the Bank
Offering 360-degree banking solutions that meet the needs of our customers
Constantly exploring emerging market opportunities, trends and changing customer
preferences
Build and offer suitable propositions to our customers
Deliver best in class service to our customers
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The retail relationship team anchors the above responsibility. While doing so, the team
works collaboratively with different internal stakeholders to offer 360-degree banking.
The relationship team is responsible to nurture existing relationships, on boarding new
customers and provide best in class service.
Key deliverables
Partner with customers through their life-cycle and offer suitable products and services
based on their financial needs
Nurture the current customer relationships while maintaining the quality of the portfolio
Expand and develop the customer base by onboarding new customers
Analyse consumer needs, current market trends, and potential partnerships to offer
unique and technology-driven solutions
Build a short/medium/long-term sales pipeline per market opportunities

Collaborate and coordinate to implement different marketing strategies
Formulate sales strategies, tap into cross-selling and upsell opportunities, to ensure
maximum customer reach.
Offer 360-degree banking to the individual, professional and business ecosystem
A customer seeks insights and advice and hence superior knowledge and service are
distinguishing factors of success
Few of your daily activities may include
Monitor and evaluate industry trends and customer drivers

Collaborate frequently with internal stakeholders to work towards the right solutions
and market strategy
Manage proposal response process

Generate new leads, identify and contact decision-makers, screen potential business
opportunities, select the deals in line with strategies, and lead and facilitate pitch
logistics
Develop and implement overarching sales and customer relationship strategy, sales
processes and structure
Support deal structure and pricing with business value analysis
26
How is Credit Score Calculated and How Can You
Improve It?
Your credit score is an important tool that is used to showcase your
reliability in being able to repay any money that is lent to you. Read on to
understand more about it and how you can work to improve your credit
score.
What is a Credit Score?

A credit score refers to a number that falls between 300 and 900. It is used
to indicate your creditworthiness. The higher your score, the greater your
chances of being viewed as a favourable borrower to possible lenders. Your
credit score is determined by your credit history which takes into account
how many accounts you have, what your level of debt is and your history of
repayment apart from other factors. Lenders consider your credit score in
order to ascertain the potential of your being able to repay your loan within
the stipulated time frame.
How is your Credit Score Calculated?

Credit bureaus are responsible for calculating your credit score. Factors that
are taken into account when calculating your credit score are as follows.
Payment History –
This serves as one of the most important considerations that are taken into
account when considering your credit score. Should you find that you have
been paying your bills and EMIs on a regular basis it showcases your
responsible attitude towards borrowing and highlights that you are unlikely
to default on your payments. This responsible nature is likely to be
favourably viewed and give you superior rates on loans with faster approval
on the same. If however you don’t make your payments in time or miss
paying them your score will fall.
27
Credit Utilisation Ratio –
An equally important consideration, this ratio takes into account the entire
amount of credit you have used keeping in mind what your cumulative credit
limit in its entirety amounts to. This ratio is arrived at by dividing your overall
outstanding balance from your entire credit limit. Ideally, you should only
use 30 to 40 percent of the credit you are entitled to in order to have a high
score.
Age of the Credit –

Credit history indicates your level of responsibility towards credit lines in the
past and at present. Those with long credit histories entitle lenders to
adequately assess profiles and determine whether credit should be offered
or not.
Total Accounts –
Maintaining an equal balance between secured and unsecured credit
extended to you is ideal. A healthy mix of the two sources of credit help
boost credit scores.
Tricks to Improve your Credit Score
In order to improve your credit score, you can consider the nifty tricks
suggested below.
1. View your score report and scan for errors to rectify.
If you find that your credit score has a downward trend despite your having
a good payment history, your report might have an error. This might occur in
instances of a loan being cleared but still being reflected in your report. This
sort of an error is capable of adversely affecting your credit score which is
28
why it is important to scan your report for errors on a periodic basis.
2. Hold onto old credit cards.
Try to hold onto older credit cards you might have such that you can
establish a longer and stronger credit history for yourself. This is provided
that you are able to pay your credit card bills on time. By owning a credit
card for a longer period of time and making regular payments on the same,
you can boost your credit score.
3. Pay your dues in time.
It is paramount to pay your dues in the stipulated time frame to avoid

tanking your credit score. Each time you default a payment it is mentioned
in your report and adversely affects your score. In order to ensure you make
timely payments, consider setting up standing instructions to make
payments automatically.
4. Add variety to your lines of credit.
It is always best to have a mix of secured and unsecured credit in your

name as relying only on unsecured loans issued in your name can
adversely affect your score.
5. Avoid amassing debt
In order to avoid having a poor credit score consider taking on one loan at a
time and repaying each loan prior to taking on another. Also, consider
refraining from overusing your credit cards.
Conclusion:
Maintaining a good credit score can showcase to lenders your

29
creditworthiness. Always spend within your means and don’t overextend
yourself.
Multiple Credit Cards: How Do They Affect Your Credit Score?
Before we start, it is essential to know what is meant by credit score and reasons
affecting it.
Credit score is a simple numeric representation that depicts your credit history. Your
potential lenders will find a higher credit card score before lending you, as a higher
credit card score depicts lower lending risks. Now the question arises;
how many credits cards can you have to keep the credit scores high. A simple answer
is that a person can keep several credit cards as long as he/she maintains the credit
score. Though if you have different credit cards which are relatively new, then
your credit score for credit card can be low as it lowers the average count age.
How is the credit score of your credit card determined?
The credit scores are calculated roughly based on the below five factors of which few
factors have considerably high weightage than the others.
History of your payments- This is the biggest score factor as it carries weightage of
about 35%. Credit cards stand as the biggest variable while considering your credit
payments which are done from the debts you hold. Carrying multiple credit cards can
30
be a problem when you have to maintain the payments every month for each of the
cards. And late payments can lead to reporting to the credit bureaus eventually
lowering your credit score.
Debt to credit ratio- This measures the ratio of the outstanding debts of the credit
cards to the available credit, hence also referred to as credit utilisation. The ratio
carries a weightage of 30% where your scores are affected if it exceeds the 30% limit.
Multiple credit cards can help you to increase your available credit score to the
outstanding debt, but it should not exceed the 30% limit.
Average age of the credit card- This can be a factor for those having new multiple
credit cards as the age of the credit card adds 15% weightage to your credit score.
People having long credit card history of about 11 years or 25 years hold an excellent
credit card score. A short credit card history can decrease your credit score and adding
new credit cards can drag down the average age of your credit cards.
Credit types: The type of credit that you hold also affects your credit card score to
about 10%. Credit bureaus often search for a mixed credit portfolio which includes
retail accounts, mortgage, instalment loans or a mix of credit cards. Keeping the same
credit portfolio with only multiple credit cards can affect the credit scores too.
New credit account- When you start a new credit account, it eventually leads to a
drop of your credit score. Too many credit accounts will lead to too many inquiries
which will eventually signal the credit bureaus of increased credit risk. It is essential not
to have too many credit cards in a short tenure as this factor effects your credit score
by 10%.
To conclude
If you are planning to have multiple credit cards, then you should not own them in a
short span as this will decrease your average credit age thus lowering your credit card
score. If you already possess multiple cards, then it would be wise not to close the
accounts as this will increase the total credit availability thus increasing your credit
score. Instead, you can opt for using one or two for a month so that you can keep a
track about the payments, have a regular credit score check and also keep adding to
the credit availability of your debt-credit ratio.
31
Research Objectives at ICICI Bank:
• Customer Behavior Analysis:
ICICI Bank may conduct research to understand customer preferences, needs, and
behavior to enhance customer satisfaction and develop targeted products and
services.
• Risk Management:
Research may be conducted to assess and mitigate various risks faced by the
bank, such as credit risk, operational risk, market risk, and liquidity risk.
• Market Analysis:
ICICI Bank may conduct research to analyze market trends, competitor analysis,
and identify opportunities for growth and expansion.
• Product Development and Innovation:
Research can be conducted to identify customer needs, assess market demand,

and develop new products or enhance existing offerings to stay competitive in the
market.
• Technology and Digital Transformation:
Research may focus on exploring technological advancements, understanding

digital banking trends, and implementing innovative solutions to improve
customer experience and operational efficiency.
32
Research Methodology at ICICI Bank:
▪ Data Collection:
ICICI Bank may employ various data collection methods, such as surveys,
interviews, focus groups, and data mining, to gather relevant information and
insights for research purposes.
▪ Data Analysis:
Statistical analysis techniques, data modeling, and machine learning algorithms

may be utilized to analyze the collected data and derive meaningful insights.
▪ Quantitative Analysis:
ICICI Bank may use quantitative research methods to measure customer

satisfaction, analyze financial data, conduct risk assessments, and evaluate the
performance of products and services.
▪ Qualitative Analysis:
Qualitative research methods, such as in-depth interviews and case studies, may
be employed to gather subjective opinions, experiences, and perceptions of
customers and stakeholders.
▪ Industry Benchmarks and Best Practices:
ICICI Bank may conduct research by benchmarking against industry peers and
studying best practices to identify areas for improvement and implement industry-
leading strategies.
Evaluation of ICICI Bank's credit risk measurement and

monitoring mechanisms.
33
❖ Credit Risk Measurement Models:
Evaluate the models and methodologies ICICI Bank uses to assess credit risk. This
includes examining the accuracy and robustness of their credit scoring models,
rating systems, and credit risk measurement tools. Assess whether the models
adequately capture borrower risk profiles and provide reliable estimates of default
probabilities and potential losses.
❖ Data Quality and Integrity:
Assess the quality, reliability, and integrity of data used for credit risk
measurement. Evaluate the completeness, accuracy, and timeliness of data
sources, including borrower financial information, collateral valuation, and
external credit data. Consider whether ICICI Bank has effective data governance
practices in place to ensure data integrity.
❖ Risk Rating and Portfolio Segmentation:
Evaluate how ICICI Bank assigns risk ratings to borrowers and segments its loan
portfolio based on credit risk. Assess whether the bank has well-defined rating
criteria and processes for regular reviews and updates. Consider if the portfolio
segmentation adequately reflects the varying levels of credit risk across different
borrower segments.
❖ Stress Testing and Scenario Analysis:
Assess whether ICICI Bank performs stress testing and scenario analysis to
evaluate the resilience of its loan portfolio under adverse economic conditions.
Evaluate the comprehensiveness of stress testing scenarios, including sensitivity
analysis, macroeconomic shocks, and severe stress events. Consider if the bank
conducts regular stress tests and uses the results to inform risk management
decisions.
34
Examination of stress testing methodologies and scenarios employed by the bank.
❖ Stress Testing Methodologies:

Adverse Scenario Analysis: Banks often develop adverse scenarios that involve
severe economic downturns, financial market disruptions, or industry-specific
shocks. These scenarios are designed to assess the bank's resilience and potential
losses under adverse conditions.
❖ Sensitivity Analysis:
This methodology involves evaluating the impact of specific risk factors, such as
interest rate changes, exchange rate fluctuations, or commodity price movements,
on the bank's credit portfolio. By varying these factors, banks can assess the
sensitivity of their portfolio to different risk drivers.
❖ Historical Analysis:
Banks may analyze historical economic and financial data to identify past
periods of stress and their impact on credit portfolios. This methodology allows
banks to draw insights from previous crises and assess the potential effects of
similar events on their portfolios.
❖ Scenario Calibration:
Banks often develop a range of stress scenarios, including both severe and
moderate stress levels. These scenarios are calibrated based on a combination of
expert judgment, historical data, macroeconomic models, and regulatory guidance
❖ Stress Testing Scenarios:
Macroeconomic Scenarios: These scenarios focus on the overall economy and

consider factors such as GDP growth, inflation rates, unemployment levels, and
interest rate changes. They assess the impact of economic shocks on
borrowers' ability to repay loans and the resulting credit losses for the bank.
35
Analysis of the effectiveness of ICICI Bank's credit risk mitigation
and control practices.
❖ Risk Identification and Assessment:
Evaluate ICICI Bank's ability to identify and assess credit risks. This includes
examining the bank's processes for evaluating borrower creditworthiness,
collateral valuation, industry risk assessment, and portfolio concentration analysis.
Assess whether the bank employs comprehensive risk assessment techniques and
if its practices align with industry standards.
❖ Risk Mitigation Strategies:

Assess the effectiveness of ICICI Bank's risk mitigation strategies. Evaluate the
bank's policies and procedures for loan structuring, risk pricing, and collateral
management. Consider if the bank has implemented appropriate risk mitigation
measures, such as loan covenants, guarantees, and collateral requirements, to
mitigate potential credit losses.
❖ Credit Underwriting Standards:

Evaluate ICICI Bank's credit underwriting standards and practices. Assess the
bank's loan origination processes, including credit approval authorities,
documentation requirements, and adherence to regulatory guidelines. Consider if
the bank has well-defined and consistently applied underwriting criteria to ensure
the quality of its loan portfolio.
❖ Credit Monitoring and Early Warning Systems:
Assess the effectiveness of ICICI Bank's credit monitoring practices and early
warning systems. Evaluate the bank's processes for ongoing monitoring of
borrower financial health, covenant compliance, and industry trends. Consider if
36
the bank has robust early warning systems to identify deteriorating credit quality
and trigger timely risk mitigation actions.
❖ Non-Performing Asset (NPA) Management:
Evaluate ICICI Bank's practices for managing non-performing assets. Assess the
bank's strategies for timely recognition and provisioning of NPAs, as well as its
processes for loan recovery and resolution. Consider if the bank has effective
measures in place to minimize the impact of NPAs on its financial position and
profitability.
❖ Stress Testing and Scenario Analysis:
Assess whether ICICI Bank conducts stress testing and scenario analysis to assess
the resilience of its credit portfolio. Evaluate the comprehensiveness of stress
testing scenarios and the bank's ability to measure potential losses under adverse
economic conditions. Consider if the bank uses stress test results to inform risk
management decisions and enhance its credit risk control practices.
❖ Stress Testing:
Stress testing is a risk management technique used by banks to assess the

potential impact of adverse events or severe economic conditions on their credit
portfolio. It involves subjecting the portfolio to various hypothetical scenarios,
including economic downturns, interest rate shocks, or sector-specific stress, to
evaluate its resilience and potential losses. The primary objectives of stress testing
are to identify vulnerabilities, quantify potential losses, and inform risk
management and capital planning decisions.
ICICI Bank, like other banks, is likely to employ stress testing to evaluate the
robustness of its credit portfolio. The bank may develop and apply stress testing
scenarios that capture potential systemic risks, macroeconomic factors, or specific
industry-related shocks relevant to its loan exposures. By conducting stress tests,
ICICI Bank can assess the impact of adverse events on its credit risk profile,
37
validate the adequacy of risk mitigation measures, and enhance its risk
management strategies.
❖ Scenario Analysis:
Scenario analysis is another technique used by banks to assess credit risk. It

involves constructing and analyzing multiple hypothetical scenarios that reflect
different combinations of economic variables and market conditions. These
scenarios are used to understand the potential outcomes and associated credit
risks for the bank's loan portfolio.
ICICI Bank may employ scenario analysis to evaluate the impact of specific factors
on its credit portfolio, such as changes in interest rates, exchange rates,
commodity prices, or regulatory changes. The bank would define and analyze
multiple scenarios to assess the potential credit losses, assess risk concentrations,
and make informed decisions regarding risk management strategies.
Examination of stress testing methodologies and scenarios employed by

the bank
o Stress Testing Methodologies:
Adverse Scenario Analysis: Banks often develop adverse scenarios that involve
severe economic downturns, financial market disruptions, or industry-specific
shocks. These scenarios are designed to assess the bank's resilience and potential
losses under adverse conditions.
o Sensitivity Analysis:
This methodology involves evaluating the impact of specific risk factors, such as
interest rate changes, exchange rate fluctuations, or commodity price movements,
on the bank's credit portfolio. By varying these factors, banks can assess the
sensitivity of their portfolio to different risk drivers.
38
o Historical Analysis:
Banks may analyze historical economic and financial data to identify past periods
of stress and their impact on credit portfolios. This methodology allows banks to
draw insights from previous crises and assess the potential effects of similar events
on their portfolios.
o Scenario Calibration:
Banks often develop a range of stress scenarios, including both severe and
moderate stress levels. These scenarios are calibrated based on a combination of
expert judgment, historical data, macroeconomic models, and regulatory
guidance.
o Stress Testing Scenarios:

Macroeconomic Scenarios: These scenarios focus on the overall economy and
consider factors such as GDP growth, inflation rates, unemployment levels, and
interest rate changes. They assess the impact of economic shocks on borrowers'
ability to repay loans and the resulting credit losses for the bank.
o Market Disruption Scenarios:

These scenarios evaluate the impact of severe financial market disruptions, such as
a stock market crash, credit market freeze, or liquidity squeeze. They assess the
bank's exposure to market risks, counterparty risks, and potential valuation losses
on investments.
o Sector-Specific Scenarios:
These scenarios target specific industries or sectors that the bank has significant
exposure to. They assess the credit quality and potential losses arising from sector-
specific shocks, such as regulatory changes, technological disruptions, or
commodity price fluctuations.
39
o Geopolitical Scenarios:
Geopolitical events, such as political instability, trade wars, or natural disasters,
can have a significant impact on the economy and credit portfolios. Stress testing
may involve scenarios that assess the bank's vulnerability to geopolitical risks and
potential credit losses. Key challenges faced by the bank in effectively managing
credit risk.
o Economic and Market Conditions:

Banks face challenges in managing credit risk due to volatile economic and market
conditions. Economic downturns, fluctuations in interest rates, and market
disruptions can impact borrowers' creditworthiness and increase the probability of
defaults. Adapting to changing economic conditions and accurately assessing the
creditworthiness of borrowers in uncertain times can be challenging.
o Data Quality and Availability:

Accurate and reliable data is crucial for effective credit risk management. Banks
often face challenges related to data quality, completeness, and availability.
Ensuring data integrity, maintaining comprehensive borrower information, and
accessing reliable external data sources are ongoing challenges that banks need to
address.
o Risk Modeling and Analytics:

Developing robust credit risk models and analytics is essential for effective credit
risk management. Banks face challenges in developing accurate models that
capture borrower behavior, identify emerging risks, and estimate potential losses.
Keeping models up to date and incorporating new data and risk factors can be a
complex task.
o Regulatory Compliance:
Banks operate in a highly regulated environment, and managing credit risk in
compliance with regulatory guidelines is a significant challenge. Meeting
40
regulatory requirements related to capital adequacy, provisioning, stress testing,
and reporting demands ongoing efforts and resources.
o Portfolio Diversification and Concentration Risk:

Managing credit risk requires maintaining a well-diversified loan portfolio to
mitigate concentration risk. However, achieving an optimal balance between
diversification and profitability can be challenging. Banks need to carefully manage
exposures to specific industries, regions, or individual borrowers to avoid excessive
concentration risk.
o Managing Non-Performing Assets (NPAs):

NPAs are loans that are in default or have a high likelihood of default. Managing
NPAs effectively, including timely recognition, provisioning, and recovery, is a
significant challenge. NPAs can impact profitability, capital adequacy, and overall
credit risk profile.
o Technological Advancements and Cyber Risk:

With the increasing adoption of digital technologies, banks face challenges related
to cyber security and data privacy. Protecting customer data, preventing fraud,
and ensuring the security of online transactions are crucial aspects of managing
credit risk in the digital age.
Hypothesis finding on study on credit risk management of ICICI

bank.
Null Hypothesis:
The credit risk management practices implemented by ICICI Bank have no

significant impact on the bank's overall risk profile and financial performance.
41
Alternative Hypothesis:
The credit risk management practices implemented by ICICI Bank have a

significant impact on the bank's overall risk profile and financial performance. To
test this hypothesis, the study could examine various aspects of ICICI Bank's credit
risk management practices, including but not limited to:
a. Risk assessment techniques:
Evaluate the effectiveness of ICICI Bank's methods for assessing credit risk, such as
credit scoring models, credit rating systems, and internal credit risk evaluations.
b. Credit underwriting standards:
Assess the adequacy and effectiveness of ICICI Bank's credit underwriting policies
and procedures in ensuring the quality of its loan portfolio.
c. Risk monitoring and mitigation:
Investigate the bank's practices for monitoring and managing credit risk exposures,
including early warning systems, portfolio stress testing, and risk mitigation
strategies.
d. Non-performing loan management:
Analyze the bank's approach to identifying, classifying, and resolving non-

performing loans, including provisioning practices and recovery mechanisms.
e. Financial performance:
Examine the relationship between ICICI Bank's credit risk management practices
and its financial performance indicators, such as profitability, asset quality, and
capital adequacy.
Implications for the bank's financial stability and overall risk

management framework.
42
Financial Stability:
Sound credit risk management helps maintain the financial stability of a bank. By
effectively managing credit risk, ICICI Bank can minimize the likelihood and impact
of credit losses, which can have a direct impact on the bank's profitability and
capital adequacy. It enables the bank to protect its financial resources and
maintain a healthy balance sheet.
Capital Adequacy:
Effective credit risk management ensures that ICICI Bank maintains adequate
capital levels to absorb potential credit losses. By accurately assessing and
measuring credit risk, the bank can determine the appropriate capital allocation
for credit exposures. This enhances the bank's ability to meet regulatory capital
requirements and withstand adverse economic conditions.
Portfolio Quality:
A robust credit risk management framework helps ICICI Bank maintain a high-
quality loan portfolio. By employing rigorous credit underwriting standards,
ongoing monitoring, and proactive risk mitigation measures, the bank can
minimize the presence of non-performing assets (NPAs) and delinquencies in its
portfolio. This, in turn, supports the bank's profitability and reduces the need for
substantial loan loss provisions.
Risk-Adjusted Returns:
Effective credit risk management enables ICICI Bank to optimize risk-adjusted

returns. By appropriately pricing credit risk and ensuring the alignment of risk and
reward, the bank can generate sustainable profits while managing its exposure to
credit losses. This supports the bank's long-term financial performance and
enhances shareholder value.
43
Regulatory Compliance:
Sound credit risk management practices are essential for regulatory compliance.
By adhering to regulatory guidelines and requirements, ICICI Bank can maintain a
favorable relationship with regulatory authorities and mitigate potential regulatory
risks. This helps the bank avoid penalties, reputational damage, and other adverse
consequences associated with non-compliance.
Stakeholder Confidence:
Demonstrating strong credit risk management practices enhances stakeholder

confidence in ICICI Bank. Investors, shareholders, and rating agencies perceive
effective credit risk management as a sign of the bank's ability to weather adverse
conditions and safeguard their interests. This can result in increased investor
confidence, improved credit ratings, and a lower cost of capital for the bank.
II. CONCLUSIONs
In conclusion, effective credit risk management is of paramount importance for
ICICI Bank and the banking industry as a whole. ICICI Bank's credit risk
management practices play a crucial role in ensuring financial stability, maintaining
a high-quality loan portfolio, optimizing risk-adjusted returns, complying with
regulatory requirements, and instilling stakeholder confidence. By addressing key
challenges, such as economic and market conditions, data quality, risk modeling,
and regulatory compliance, ICICI Bank can enhance its credit risk management
framework.
Implementing robust stress testing and scenario analysis methodologies helps the
bank identify vulnerabilities, quantify potential losses, and make informed risk
management decisions.
44
The implications of sound credit risk management extend beyond financial
stability, impacting the bank's capital adequacy, portfolio quality, regulatory
compliance, stakeholder confidence, and overall risk management framework.
By prioritizing effective credit risk management, ICICI Bank can strengthen its
position, mitigate potential risks, and achieve long-term success in the dynamic
banking industry.
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46
Sources of Data:
The secondary data of 2014-2015 to2019-20 have been taken into consideration
to solve the research problem.
The analysis of the data has been done by using trend analysis, comparative
statement and accounting ratios net interest margin and efficiency ratios. In the
study, for assessing the performance of ICICI Bank since the financial year 2014-15
to 2019-20, some important ratios have been determined or calculated by using
the accounting quantitative information, available in the financial statement
(Income statement and Balance Sheet).
These accounting ratios are related to profitability and efficiency. The following
accounting ratios have been calculated and analysed in the study.
Net Interest Margin:

The Net Interest Margin can be measured by subtracting the interest expenses
from its interest incomes. This ratios represents the mathematical relationship
between the differences of interest income generated and interest expenses and
total assets. This ratio is calculated by using the following formula-
Net Interest Margin = (𝑰𝒏𝒕𝒆𝒓𝒆𝒔𝒕 𝑰𝒏𝒄𝒐𝒎𝒆−𝑰𝒏𝒕𝒆𝒓𝒆𝒔𝒕 𝑬𝒙𝒑𝒆𝒏𝒔𝒆𝒔) 𝑻𝒐𝒕𝒂𝒍 𝑨𝒔𝒔𝒆𝒕𝒔
Efficiency Ratio:
The assessment of the efficiency of a bank calculated with the arithmetical
relationship between non-interest expenses and revenue. This ratio is calculated
with the help of following formula-
Efficiency Ratio = 𝑵𝒐𝒏−𝑰𝒏𝒕𝒆𝒓𝒆𝒔𝒕 𝑬𝒙𝒑𝒆𝒏𝒔𝒆𝒔 𝑹𝒆𝒗𝒆𝒏𝒖𝒆
47
Table 1
Financial Year Net Profit (₹ in 000s)
2014-15 111753549
2015-16 97262873
2016-17 98010906
2017-18 67774229
2018-19 33633016
2019-20 79308124
Table no.1 and Fig.no.1 represents the earnings after tax of the organisation since
the financial year 2014-15 to 2019-20. The figure shows the decreasing trend in
the net profit ration since 2014-15 to 2018-19 but in 2019-20 net profit of the bank
jump to 79308124000 from 33633016000 and it was approx. 14% jump in the
return on investment during the financial year 2019-20
Some Important Ratios Analysis of ICICI Bank (2014-15 to 2019-20)

Financial Year 2014-15
Net Interest Margin = (𝑰𝒏𝒕𝒆𝒓𝒆𝒔𝒕 𝑰𝒏𝒄𝒐𝒎𝒆−𝑰𝒏𝒕𝒆𝒓𝒆𝒔𝒕 𝑬𝒙𝒑𝒆𝒏𝒔𝒆𝒔) 𝑻𝒐𝒕𝒂𝒍 𝑨𝒔𝒔𝒆𝒕𝒔
(490911399 − 300515294) 6461292924 = 190396105 6461292924 = 2.95%
Efficiency Ratio = 𝑵𝒐𝒏−𝑰𝒏𝒕𝒆𝒓𝒆𝒔𝒕 𝑬𝒙𝒑𝒆𝒏𝒔𝒆𝒔 𝑹𝒆𝒗𝒆𝒏𝒖𝒆
114958307 612672704 = 18.76%
48
For Financial Year 2015-16
Net Interest Margin = (𝟓𝟐𝟕𝟑𝟗𝟒𝟑𝟒𝟖−𝟑𝟏𝟓𝟏𝟓𝟑𝟗𝟒𝟗) 𝟕𝟐𝟎𝟔𝟗𝟓𝟏𝟎𝟒𝟕 = 212240399
7206951047 = 2.94%
Efficiency Ratio = 𝟏𝟐𝟔𝟖𝟑𝟓𝟓𝟖𝟐 𝟔𝟖𝟎𝟔𝟐𝟒𝟖𝟔𝟒 = 𝟏𝟖. 𝟔𝟒% Financial Year 2016-17
Net Interest Margin = (541562793 −324189585 ) 7717914460 = 217373208

7717914460 = 2.82%
Efficiency Ratio = 147550576 736607624 = 20.03% Financial Year 2017-18 Net
Interest Margin= (549658922 −319400463 ) 8791891613 = 230258459

8791891613 = 2.61% Efficiency Ratio = 157039463 723855248 = 21.69%

9644591478 = 2.80%
Efficiency Ratio = 180890620 779133562 = 23.22% Financial Year 2019-20

10983651492 = 3.029%
Efficiency Ratio = 216144109 912469386 = 23.69%
shows the decreasing ration of net interest margin since the financial year 2014-15
to 2017-18 while this margin has started to increase since financial year 2018- 19
and jump to approx. 3% (2019-20) from 2.8%.
This table also shows the increasing trend in the efficiency ratio of the bank during
study period.
49
3. Conclusion / Findings
The primary motives for establishing an organization is the maximization of profit
by performing economic operational activities. The ICICI bank is a joint stock
company and financial institution, continuously working in the field of financial
market.
The bank is not only working as a commercial bank but a development bank also. It
is also working in the field of underwriting as an underwriter or mediator in the
capital market. The institution has been increasing its wealth since its
establishment in 1955 by maximization of its earnings after tax.
The Study found by analysing the quantitative accounting information regarding

financial performance of ICICI bank through the accounting ratios, that the net
interest margin of this institution is continuously maintaining at a constant rate
approximately while the efficiency of the bank is continuously improving during
the study period.
The study also shows growth in the profit of the bank during the study period.
References Books [1] Bhole, L.M., Financial Institutions and Markets, Tata McGraw
Hill, New delhi, 4th edition. [2] Cooper &Sindler, Business research Methods, TMH,
6th ed [3] C.R. Kothari, Research Methodology.
50
ANALYSIS AND INTERPRETATION
CAMEL ANALYSIS
Table No.1
CAPITAL ADEQUACY RATIOS
Ratios
2018
2017
2016
2015
2014
Capital Adequacy Ratios
51
17.02
17.70
18.74
18.52
19.54
Debt Equity Ratio
4.50
4.53
4.39
4.23
52
4.10
Advances to asset ratio
59.97
56.96
54.07
53.57
53.26
Government Securities to total
investments
57.56
53
54.17
54.28
54.77
48.27
From the above table, it is found that

ICICI Capital adequacy ratio was highest
in the year 2016,
Debt equity ratio was highest in the year
2017, Advance to asset ratio was highest
in the year 2018
and Government Securities to total

investments was highest in the year
2018 .
54
Table No.2
ASSETS QUALITY RATIOS
Ratios
2018
2017
2016
2015
2014
Net NPA to total advances ratio
1.61
55
0.97
0.77
0.73
1.11
Total investments to total assets ratio
28.87
29.76
31.92
33.68
33.15
56
Net NPA to total assets ratio
0.99
0.55
0.41
0.39
0.5
From the above table, it is found that ICICI Net

NPA to total advances ratio was highest in the
year
2018, Total investments to total assets ratio was
highest in the year 2015 and Net NPA to total
assets ratio was highest in the year 2018.
57
Table No.3
MANAGEMENT EFFICIENCY RATIOS

Ratios
2018
2017
2016
2015
2014
Total advances to total deposits
ratio
107.18
58
102.04
99.19
99.31
95.90
Business per employee
112938140.26
92849708.72
9391171
5.27
87382046.
47
59
77580440
.08
Profits per employee
1684887.74
1358302.69
1341411.
86
1109420.2
1
904241.9
9
Return on equity ratio
60
14.3
13.7
12.9
11.1
9.6
From the above table, it is found that ICICI Total

advances to total deposits ratio was highest in the
year 2018,
Business per employee was highest in the year

2015, Profits per employee was highest
in the year 2018 and Return on equity ratio was
highest in the year 2018.
61
CONCLUSION:
The overall financial performance of ICICI banks in

India for the period of 2014-2018. It is found
that under the capital adequacy ratio parameter bank
was at the average, asset quality parameter
ICICI bank was moderate, management efficiency

parameter ICICI bank was in an increasing trend,
earning quality parameter the ICICI bank was in an
growing trend and liquidity parameter ICICI
bank were on the top position.
62
SCOPE OF THE STUDY
The study greatly giving attention on appraising any changes that perceived and
revealed in the financial performance of ICICI Bank and HDFC Bank. Furthermore,
the study attempted to identify areas so as to improve the financial performance
of ICICI Bank and HDFC Bank.
LIMITATIONS OF THE STUDY Due to constraints of time and resources, the study is
likely to suffer from certain limitations. Some of these are mentioned here under
so that the findings of the study may be understood in a proper perspective. The
study is based on the secondary data and the limitation of using secondary data
may affect the results.
The secondary data is taken from the annual reports of the ICICI Bank and HDFC
Bank. It may be possible that the data shown in the annual reports may be window
dressed which does not show the actual position of the banks. Financial analysis is
mainly done to compare the growth, profitability and financial soundness of the
respective banks by analysing the information contained in the financial
statements.
Financial analysis is done to identify the financial strengths and weaknesses of the
two banks by properly establishing relationship between the items of Balance
Sheet and Profit & Loss Account. It helps in better understanding of banks financial
position, growth and performance by analysing the financial statements with
various tools and evaluating the relationship between various elements of
financial statements.
DATA ANALYSIS AND INTERPRETATION

Credit Deposit Ratio
Credit-Deposit Ratio is the proportion of loan-assets created by a bank from the

deposits received. Credits are the loans and advances granted by the bank. In
other words, it is the amount lent by the bank to a person or an organization
which is recovered later on.
Interest is charged from the borrower. Deposit is the amount accepted by bank
from the savers and interest is paid to them.
63
Interest Expenses to Total Expenses
Interest Expenses to Total Expenses reveals the expenses incurred on interest in
proportion to total expenses. Banks accepts deposits from savers and pay interest
on these accounts.
This payment of interest is known as interest expenses. Total expenses include the
amount spent in the form of staff expenses, interest expenses, overhead expenses
and other operating expenses etc.
shows that the ratio of interest expenses to total expenses in ICICI Bank was highly
volatile it decreased from 59.99% to 54.02% during the period 2014-15 to 2015-16.
It has been found that the ratio of interest expenses to total expenses of ICICI Bank
had been decreasing in each year from 2012-13 to 2016-17.
The ratio of interest expenses to total expenses in HDFC Bank was also increased
from 54.71% to 55.83% during the period 2013-14 to 2014-15, afterward it was
decreased from 55.83% to 55.18% during the period 2014-15 to 2015-16 but
further it was increased to 55.61% in 2016-17.
It has been found that the share of interest expenses in total expenses was higher
in case of ICICI Bank as compared to HDFC Bank, which shows that people
preferred to invest their savings in ICICI Bank than HDFC Bank.
Interest Income to Total Income

Interest Income to Total Income shows the proportionate contribution of interest
income in total income. Banks lend money in the form of loans and advances to
the borrowers and receive interest on it. This receipt of interest is called interest
income. Total income includes interest income, non-interest income and operating
income.
Represents that the ratio of interest income to total income in ICICI Bank is quite
instable over the years. But the ratio of interest income to total income in HDFC
64
Bank is increased from 83.65% to 84.85% during the year 2013-14 to 2016-17. The
growth rate of ICICI Bank is -2.92% while that of HDFC Bank is 0.29%. Thus, the
proportion of interest income to total income in ICICI Bank was lower than that of
HDFC Bank, which shows that people preferred HDFC Bank to take loans and
advances.
Other Income to Total Income

Other income to total income reveals the proportionate share of other income in
total income. Other income includes non - interest income and operating income.
Total income includes interest income, non -interest income and operating
income.
shows that the ratio of other income to total income was increased from 17.24% in
2012-13 to 26.48% in 2016-17 in case of ICICI Bank.
However, the share of other income in total income of HDFC Bank was also
increased from 16.12% in 2012-13 to 16.35% in 2013-14.
Afterward the share of other income in total income of HDFC Bank was decreased
from 16.35% to 15.15% during 2013-14 to 2016-17.
The table shows that the ratio of other income to total income was relatively
higher in ICICI Bank (11.33%) as compared to HDFC Bank (-1.54%) during the
period of study.
Net Profit Margin

Net Profit Margin reveals the financial results of the business activity and
efficiency of management in operations. The table 5 shows the net profit margin in
ICICI Bank and HDFC Bank during the period 2010-11 to 2014-15.
65
Net Worth Ratio
Net worth Ratio is used for measuring the overall efficiency of a firm. This ratio
establishes the relationship between net profit and the proprietor’s funds.
It is clear from the table 6 that the net worth ratio of ICICI Bank was decreased
from 13.86% to 10.38% during the period of 2012-13 to 2014-15, increased from
10.38% to 11.96% during the period of 2014-15 to 2015-16, and decreased from
11.96% to 11.89% during the period of 2015-16 to 2016-17.
Whereas the ratio was decreased from 9.08% to 4.11% during 2012-13 to 2016-17
in HDFC Bank. The table showed that the net worth ratio was higher in ICICI Bank (-
3.76%) as compared to HDFC Bank (-17.97%) during the period of study, which
revealed that ICICI Bank has utilized its resources more efficiently as compared to
HDFC Bank.
Total Income
The total income indicates the rupee value of the income earned during a period.
The higher value of total income represents the efficiency and good performance.
shows that the mean value of total income was higher in ICICI Bank
(Rs.61,203.57crores) as compared to that in HDFC Bank (Rs.50,388.43crores)
during the period of study. However, the rate of growth regarding total income
was higher in HDFC Bank (21.54%) than in ICICI Bank (11.06%) during the period of
study.
Total Expenditure
The total expenditure reveals the proportionate share of total expenditure spent
on the development of staff, interest expended and other overheads. The higher
value of total.
66
ICICI Bank Revenue 2010-2023 | IBN
ICICI Bank annual/quarterly revenue history and growth rate from 2010 to
2023. Revenue can be defined as the amount of money a company receives
from its customers in exchange for the sales of goods or services.
Revenue is the top line item on an income statement from which all costs
and expenses are subtracted to arrive at net income.
• ICICI Bank revenue for the quarter ending September 30, 2023
was $6.932B, a 22.76% increase year-over-year.
• ICICI Bank revenue for the twelve months ending September 30, 2023
• ICICI Bank annual revenue for 2023 was $23.272B, a 10.24%
increase from 2022.
decline from 2021.
increase from 2020.
CICI Bank Annual Revenue

(Millions of US $)
2023 $23,272
67
(Millions of US $)
2022 $21,110
2021 $21,780
2020 $21,120
2019 $18,777
2018 $18,440
2017 $16,896
2016 $15,514
2015 $14,795
2014 $13,208
2013 $13,654
2012 $13,522
68
(Millions of US $)
2011 $12,929
2010 $11,614
2009 $13,985
Sector Industry Market Cap Revenue
Finance Banks - Foreign $83.655B $16.080B
ICICI Bank Limited was formed in 1955 at the initiative of the World Bank,
the government of India and Indian industry representatives. The company
offers a wide range of banking products and financial services to corporate
and retail customers.
ICICI Bank's subsidiaries' ICICI Prudential Life Insurance Company, ICICI

Lombard General Insurance Company, ICICI Prudential Asset Management
Company, ICICI Securities Limited, ICICI Securities Primary Dealership
Limited and ICICI Venture Funds Management Company' operate in areas of
investment banking, life and non-life insurance, housing finance, venture
capital, the securities broking business and asset management.
69
ICICI Bank has banking subsidiaries in the United Kingdom and Canada.
ICICI Bank operates through four segments. Retail Banking, Wholesale
Banking, Treasury and other Banking.
ICICI Bank - Know More Info about Products Offered &

Banking Services
ICICI Bank was established by the Industrial Credit and Investment Corporation of India (ICICI) in 1994
and is currently one of India’s largest private sector banks. The bank’s headquarters is in Vadodara. In
India, the bank has more than 5,000 branches. Apart from branches, more than 15,000 ICICI Bank
ATMs are present in the country.
Globally, subsidiaries of ICICI Bank are present in Canada and the United Kingdom with branches in
South Africa, China, Dubai International Finance Centre, Oman, Qatar, Hong Kong, Bahrain, Singapore,
and the United States. ICICI Bank branches and ATMs are present in more than 15 countries across
the world.
Several products such as savings accounts, Fixed Deposits (FDs), Recurring Deposits (RDs), car loans,
two-wheeler loans, home loans, credit cards, and personal loans are offered by ICICI Bank. You can
apply for several products online and the process is simple. The net banking and mobile banking
facilities offered by the bank ensure that you can access the account details easily.
Products Offered by ICICI Bank

Some of the products that are offered by ICICI Bank are mentioned below:
Deposit Accounts
Various deposit accounts are offered by ICICI Bank and some of them are listed below:
• Salary Account - The Salary Account is offered to both employees and employers. Under the
account, no minimum balance needs to be maintained. Phone banking and a personalised
chequebook are offered free of cost.
• Savings Account - ICICI Bank offers a host of features and benefits under the savings account.
You have the option to open an account online. Cashback and rewards benefits are offered
under the bank’s savings account.
• Defence Salary Account - The account has been designed for Defence Personnel and helps
them meet their banking needs.
70
ICICI Bank Operating Income 2010-2023 | IBN
ICICI Bank annual/quarterly operating income history and growth rate from 2010 to
2023. Operating income can be defined as income after operating expenses have been
deducted and before interest payments and taxes have been deducted.
• ICICI Bank operating income for the quarter ending September 30, 2023
• ICICI Bank operating income for the twelve months ending September 30, 2023
• ICICI Bank annual operating income for 2023 was $4.433B, a 24.65%
increase from 2022.
increase from 2021.
increase from 2020.
ICICI Bank Net Income 2010-2023 | IBN
ICICI Bank annual/quarterly net income history and growth rate from 2010 to 2023. Net
income can be defined as company's net profit or loss after all revenues, income items,
and expenses have been accounted for.
• ICICI Bank net income for the quarter ending September 30, 2023 was $1.318B,
a 31.73% increase year-over-year.
• ICICI Bank net income for the twelve months ending September 30, 2023
• ICICI Bank annual net income for 2023 was $4.255B, a 26.45% increase from
2022.
• ICICI Bank annual net income for 2022 was $3.365B, a 35.57% increase from
2021.
• ICICI Bank annual net income for 2021 was $2.482B, a 84% increase from 2020.
71
NUMBER OF LOCATION
ICICI Bank has 6891 branches in 34 states / union territories of India.
To search ICICI Bank branches details like branch IFSC Code, MICR
Code, Phone Number, Bank Toll Free Number, Branch Address, Branch
Timings or Email Id, follow the below steps.
1. Select state name from dropdown list which says "Select State" or
click on the state name from the list of states below Icici Bank
branch locator tool.
2. Once selected state from dropdown or list of states, you will be
redirected to page with list of districts in the selected state where
the Icici Bank has branches.
3. Select the district name from dropdown or list under tool and you
will be redirected to the selected district page.
4. District page will show you list of Icici Bank branches in the selected
district. Select the branch from the dropdown or click on the branch
name under Icici Bank branch locator to view branch details like
IFSC code, MICR code, branch address, email id, contact number
and other useful information.
72
HEADQUARTERS
Headquarters Mumbai , Maharashtra, India, (Registered Office

at Vadodara, Gujarat)
Head Office
ICICI Bank Ltd Country
India
Address
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, 400051
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A

Summer Training Project Report

“A Study on Credit Score Predictor in ICICI Bank”

Submitted in partial fulfillment of the requirements for the degree

Bachelor of Business Administration

IIMT College of Management

Affiliated to CCS University, Meerut.

SUBMITTED To: SUBMITTED BY:

CCS University, Meerut. Student’s Name-

BBA – 5th Semester

CHAPTER NO. DESCRIPTION PAGE NO.

I INTRODUCTION AND ICICI BANK PROFILE 5-31

II OBJECTIVES OF THE STUDY 32

III RESEARCH METHODOLOGY 33-35

IV DATA ANALYSIS AND INTERPRETATION 36-66

V PRODUCTS & REVENUE 67-70

VI OPERATING INCOME & NET INCOME 71

VII NUMBER OF LOCATIONS 72

ICICI Bank office in Financial District, Hyderabad.

Role in Indian financial infrastructure

ICICI Bank Canada

ICICI Bank Canada

Industry Financial services

Headquarters Toronto, Ontario, Canada

Key people Vikash Sharma (President and Chief Executive Officer)

Parent ICICI Bank Limited

ICICI Bank UK PLC

ICICI Bank UK PLC

An ICICI Bank branch in London, United Kingdom

Parent ICICI Bank Limited

Money laundering allegations

Assistance is provided in preparing proposals for submission to financial

It has set up ICICI Brokerage Services Limited in March 1995. It is a 100%

Industrial Credit and Investment

To encourage industrial development in the private sector, a considerable

Functions of the ICICI

1. Providing finance in the form of long-term or medium term loans or equity

2. Sponsoring and underwriting new issues of shares and other securities,

3. Guaranteeing loans from other private investment sources.

4. Making funds available for reinvestment by revolving investment as rapidly as

5. Providing project advisory services i.e. offering advice –

Types of financial assistance of the ICICI

1. Underwriting of public issues and offer or sale of industrial securities.

2. Direct subscription to such securities.

3. Securing loans in rupees payable over periods up to 15 years.

4. Providing similar loans in foreign currencies for payment of imported capital

5. Guaranteeing payments for credit made by others.

6. Providing credit facilities to manufacturers for promoting sale of industrial

ICICI’s assistance comprised of foreign currency loans, rupee loans, guarantees,

About ICICI Bank

A Probationary Officer, often known as a PO, is a position in the

Candidates interested in a future in banking should be familiar with

In this article, there will be aspects about the responsibilities, work

What is the Work of PO in a Bank?

A Bank PO’s responsibilities include serving as a Public Relations

It also entails managerial responsibilities, such as supervising

Take care of any loan-related paperwork as needed.

These are only a handful of the many responsibilities that a

If an applicant is hired as a PO, there is room for advancement.