All Trouble Shoot Rev3
All Trouble Shoot Rev3
All Trouble Shoot Rev3
A B C D E F G H
AV RECEIVER TROUBLE SHOOT-1
Power-on is OK. STANDBY LED is on. No sound. Pri. Relay is off. Pri. Relay is NG. Replace.
(ON/STANDBY (MMP works) Pri. is short for Primary. I/F from MMP to Pri. Relay is NG.
button works) Note: Pri. Relay turns on SP Relay is off. Specific SP Relay is off. The SP Relay is NG. Replace. Refer to
A MMP is short for TROUBLE SHOOT-3.
immdiately after
Main Micro Processor.
1 Power-on. All SP Relay is off. I/F from MMP to SP Relay is NG. Some problem in HDMI setting. Change HDMI settings.
HD audio through HDMI is not output. No problem in HDMI setting. Refer to
TROUBLE SHOOT-4.
SP Relay turns on No digital sound. Analog sound is output. No sound from specific input. The terminal is broken. Replace. Change HDMI board.
5 sec. after Power-on.
No sound from all digital inputs. DIR or DSP does not work.
No analog sound. Digital sound is output. No sound from specific input. The terminal is broken. Replace.
No sound from all analog inputs. This is a rare case. The Audio Processor is broken. Replace.
No digital and analog AUDIO MUTE is on. MMP has detected error. DIR or DSP does not DIR, DSP or related
sound. work properly. part is NG. Replace.
AUDIO MUTE is off. Audio Processor does not work. Replace Audio Processor or check the power supply for it.
Pri. Fuse has blown. Pri. Fuse is NG. Replace. I/F from MMP to Audio Processor is NG.
Over current flowed. Certain channel of power Find out bad channel. Replace all parts which Parts set is listed in
2 Main transformer has amp is broken. are possiblly damaged. SERVICE PROCEDURE
blown. of Service Manual.
Main trans is NG. Replace. How to find out bad amp:
1.Look for broken part.
Refer to TROUBLE SHOOT-2. According to TROUBLE SHOOT-4 2.Ckeck conduction between power
No video. No HDMI video. Analog video is output.
Check and change HDMI setting. flow chart, find out bad part or transistor’s leads by a tester.
No HDMI and analog video. pcb and replace. 3.Remove +/-B wires for each channel
According to Block Diagrams Video one by one.
No analog video. HDMI video is output. part, check connections between
each IC and MMP pins.
The unit goes into Protect Mode when Bad Idling Current. Readjust the Idling Current.
temperature rises.
B
No Power. STANDBY LED is on. STANDBY LED Check the oscillator waveform and frequency by
(ON/STANDBY button does not turn off. Oscillator does not oscillate. Oscillator is NG. Replace. oscilloscope.
does not work)
P-OFF voltage is low. Check P-OFF circuit. MMP starts under the condition that P-OFF is high level.
3 STANDBY LED is off. The secondary MMP does not Vcc(+3.3V) of MMP is normal. No RESET to MMP. RESET circuit is NG. Repair. RESET normally turns H L H after Vcc rises.
voltages of Standby work.
Refer to trans are good. MMP is NG. Replace.
TROUBLE SHOOT-5 Vcc(+3.3V) of MMP is abnormal. Power supply for MMP is NG. Repair.
Power Supply of AV
Receiver / AV Amplifier The secondary Power supply wiring is NG.Repair.
voltage of Standby Standby trans is NG. Replace.
trans is no.
STANDBY LED is The unit is in Speaker output voltage is abnormal. Find out bad channel. Replace all parts which Parts set is listed in
blinking. Protect Mode. are possiblly damaged. SERVICE PROCEDURE
Speaker output current is abnormal. of Service Manual.
Abnormal temperature is detected. How to find out bad amp:
(<100-110 C) 1.Look for broken part.
2.Ckeck conduction between power
Over-24-hours detected. Normal transistor’s leads by a tester.
3.Remove +/-B wires for each channel
4 one by one.
FL is off. Cannot change Selector Check the status of STANDBY LED
Can change Selector -VP voltage is normal. FL tube is NG. replace. NOTE:
1. This trouble shoot explains the typical methods to repair AV receivers / AV amplifiers.
-VP voltage is abnormal. -VP power supply is NG. Repair.
The example models are TX-SR806 andTX-SA706X.
Power does not Other remote controller Check the batteries. Replace with new ones. 2. The methods are at basic level. In actual cases, more detail analysis and technics
turn on by remote buttons do not work.
controller. Remote controller is NG. would be necessary because of multiple causes or software problems..
Photo sensordoes Photo sensor is NG. Replace. 3. Before replace part or pcb, resolder the pins of it and the related parts
not work.
in order to save resources.
I/F from MMP to sensor
4. For reference, check Block Diagrams, Schematic Diagrams, Operation Check and
is NG.
Other remote controller Remote controller
buttons work. is NG. Debug Mode in the service manual.
5. In the case of replacing pcb or IC including firmware, update all the firmwares
5 The unit smoked. The unit is in Protect Mode.
The power can turn on. To A to the newest versions because the discord of versions might occur malfanctions.
The unit sparked. The unit is not in Protect Mode. The power cannot turn on. To B
The button on the front panel does not work. Specific button does not work. The button is NG. Replace.
Examples of IC including firmware for AV receiver and AV amplifier:
Main Microprocessor, HDMI, Video, 1st DSP, 2nd DSP, 3rd DSP, Network
All buttons does not work. Wiring from MMP to the buttons is NG. Refer to Shematic Diagram / Display Section.
Check lines:KEY0, KEY1, KEY2, KEY3, KEYINT.
ON/STANDBY button does not work. To B
COMMON
No picture
"Resolution Picture is OK “No HDCP Push
when HDCP- "No signal" is
Display HDMI Error” is if player is support” is DISPLAY HDMI cable is Only 1080p is Picture is not
capable DVD displayed Picture is dark Bad aspect Bad color
DEBUG MODE displayed connected displayed button for NG or too long not displayed right
or BD disc is on FL
on FL directly to TV on FL 3 sec.
played
Confirm and
Change Change player’s Change Change player The resolution Change
Use Component change
settings of TV, resolution or TX-SR806’s or consult with Authentic No signal from is not resolution setting
Video instead the player
player or aspect to TV’s HDMI resolution the player error player supported by of player to
of HDMI setup to
TX-SR806 capability to Through(1) maker HDMI 1080i or less
match the TV
Note:
(1) Refer to Setup Menu 7-5. HDMI Setting
Resolution: Through.
(2) Refer to Setup Menu 7-5. HDMI Setting
x.v.Color: Disable.
COMMON
Short sound
The Input assigned Digital input is No sound on Sound not on
No digital audio drop at Sound drop
to HDMI is not OPT or specific AV speakers
signal on HDMI the beginning during music play
selected now COAXIAL channnel but on TV
of music
Change STB or
Example:
consult with
Hitachi TV
STB maker
COMMON
NOTE:
1. This trouble shoot focuses on HDMI hardware troubles.
2. Example models are TX-SR806 and TX-SA706X.
For details, refer to Block Diagrams and Schematic Diagrams.
2. Analysis written below is of typical cases. So, more detailed check may
need in actual cases because of multiple causes or software problems.
3. Before replace IC or pcb below, resolder the pins of related parts
HDMI no picture
in order to save resources. or dropout
trouble
Version is not Only HDMI IN1 HDMI IN2, One of IN2, HDMI IN1, Q8401 SII9134 Path from HDMI IN1 to Check
Old version displayed no output IN3, IN4 IN3, IN4 IN2, IN3, IN4 Q8401 to HDMI IN4 are Information
is NG
all no output no output all no output OUT terminal normally output on FL
is NG
Update to the Q1016 MPU Q8200 Interface of Related pin of HDMI IN1 Path from Q8162 Related pin Path from Q8501 SII9135 Check power HDMI OUT Q8200 Path from Refer
latest version is NG FLI30336 Q8200 and Q8501 SII9135 terminal is HDMI IN1 SII9185 of Q8162 is the terminal is NG supply pin of terminal is NG FLI30336 is Q8200 to DEBUG
is NG Q1016 is NG is NG NG terminal to is NG NG to Q8162 is Q8401 NG Q8401 is NG MODE-5,6
Q8501 is NG NG
According to
Check the Check power each remedy,
Replace Replace Resolder the Check the One of IN2, Check power Replace the
power supply supply pin of Replace Q8401 solve the
HDMI Board HDMI IN1 pins of the parts power supply IN3, IN4 supply pin of terminal
pin of Q1016 Q8200 problems
NAHDM-9702 terminal from HDMI IN1 pin of Q8162 terminal is NG Q8501
OK NG terminal to OK OK NG
Q8501
Check +3.3V Replace Change HDMI Check power Confirm waveform Replace Replace the Check the Resolder the Check power Resolder the
power supply Q1016 MPU Board supply circuit is viewable by Q8162 terminal power supply pins of the supply pin of pins of the
circuit NAHDM-9702 for Q8200 oscilloscope circuit for parts from Q8200 parts from
from HDMI IN1 Q8401 Q8401 to Q8200 to
OK NG
terminal to Q8501 the terminal Q8401
Check P-OFF Check RESET Resolder Find out Confirm waveform Resolder the Replace Check Confirm waveform Change HDMI Check the Confirm waveform
pins pin #14 the pins of bad part and is viewable by pins of the HDMI Board the power is viewable by Board power supply is viewable by
#18 and #76 of Q1016. the parts replace it oscilloscope parts from NAHDM-9702 supply circuit oscilloscope NAHDM-9702 circuit for oscilloscope
of Q1016. It moves H --> from HDMI IN1 from the terminal the terminal for Q8501 from Q8401 to Q8200 from Q8200 to
They must be L --> H after to Q8501 to Q8162 to Q8162 the terminal Q8401
“high” powerd ON.
2
RESET P-OFF
Circuit Circuit
RESET
POFF
4 3
1 Mechanical
Power Switch PROTECT
Rectifier 2 THERMAL
StandBy Voltage Main Microprocessor
Circuit Vcc VOLH
Trans Regurator
AC Power
Cord
3
5 Relay Control 7 PROTECT
Relay Control 6
5 Relay Control
+
Voltage
Regurator Display Circuit
Rectifier VH
Circuit
7 ch Power Amplifier Stage
VL
Rectifier
Circuit
+/-B Voltage Switch Relay
5 6
TX-SR507/577/607, DTR-20.1/30.1
Content of Display
FL Display
1 2 3 4 5 6 7 8 9 10 11
0 = 0 0 0 0
9 DSP Detect Format
P = PCM (Analog) 1 = 0 0 0 1
D = Dolby Digital 2 = 0 0 1 0
d = DTS
A = AAC 4 = 0 1 0 0
S = DSD 8 = 1 0 0 0
p = Dolby Digital+
T = TrueHD bit 0: Selector IC (Q5501)
H = DTS-HD High Resolution bit 1: Effector
M = DTS-HD Master Audio bit 2: DSP (Q201)
? = Unknown Format bit 3: DIR (Q301)
NOTE
Function Circuit No. Schematic Diagram
MPU (Main microprocessor) Q701 PART-5
DSP Q201 PART-13
DIR and DAC Q301 PART-5
Flash ROM Q282 PART-13
SDRAM Q281 PART-13
Audio processor (Selector/ Volume) Q5501 PART-3
Digit No.
Symptom on FL Display Cause of Trouble Remedy
on FL
1 "E" is displayed No input signal to DIR. 1. Find out which digital input does not work.
2. Confirm where the digital waveform stops
between the digital input and DIR.
3. Resolder pins of the bad part or replace it with
new one.
7 Continue to display "1" Interface between DSP and MPU is no good. The same remedy as 10 -b.
Continue to display "2" Connection from DIR to DSP is no good. The same remedy as 9 .
Continue to display "3" to"7" Interface between DSP and MPU is no good. The same remedy as 10 -b.
8 Continue to display "03" Communication between DSP and MPU 1. The same remedy as 10 -b.
is no good. 2. Check the voltage of the power supply pin
of DSP.
3. Check the reset port and clock input of DSP by
oscilloscope, and find out bad part.
4. Flash ROM firmware is no good. Update.
5. DSP or MPU is broken. Replace MPU.
DSP is impossible to replace, so replace with
a new PC board.
Continue to display "05" Writing from MPU to DSP is no good. 1. Flash ROM firmware is no good, update.
2. Check DSPSDO pin of MPU by oscilloscope.
If no signal, find out bad part connected.
3. Flash ROM or SDRAM is no good, replace.
4. DSP or MPU is broken, replace it by the same
method as above 5.
Continue to display "09" to DSP program does not run properly. 1. Flash ROM firmware is no good, update.
"0C" Flash ROM or SDRAM is no good. 2. Flash ROM or SDRAM is broken, replace.
Continue to display "17" The unit was powered off during DSP Initialize the unit.
firmware updating. (Press ON/STANDBY button while pushing
VCR/DVR button when the unit is powered on.)
Display "21", then return and DSP program does not run properly. 1. Flash ROM firmware is no good, upgrade.
signal format indicator is Flash ROM or SDRAM is no good. 2. Flash ROM or SDRAM is broken, replace.
flashing.
Continue to display "22" to DSP program does not run properly. 1. Flash ROM program is no good, upgrade.
"24", or "30" to "33". Or audio clock to DSP is no good. 2. Flash ROM or SDRAM is broken, replace.
3. Check DSP drive clock freq. by oscilloscope.
If no signal, find out bad part connected.
4. Check audio clock to DSP by oscilloscope.
If no signal, find out bad part connected.
Continue to display "26" to DSP setting is failured. 1. Flash ROM firmware is no good, upgrade.
"2F" 2. Flash ROM or SDRAM is broken, replace.
9 Displayed audio encoding Input signal to DSP is no good. 1. Confirm where the digital waveform stops
format is different from input between DIR and DSP by oscilloscope.
signal. 2. P8001, P8002 may relate.
3. Resolder pins of the bad part or replace it with
new one.
11 This identifies IC which outputs The IC outputs error to MPU. Replace the IC chip.
error to microprocessor. DSP is impossible to replace, so replace with a
new PC borad.
TX-SR707, TX-NR807/1007/3007/5007, PR-SC5507
DTR-40.1/50.1/70.1/80.1, DHC-40.1/80.1
AV RECEIVER TROUBLE SHOOT-9
DSP DEBUG MODE-1
The status of DSP and related IC is able to be checked by the information displayed on FL as follows.
This information is useful to find the cause of trouble.
1. Press and hold down DISPLAY button, then press ON/STANDBY button while the unit is powered on.
The version number of main microprocessor will be displayed only for 3 seconds.
<Ex.>
2. Press TONE+ button within 3 seconds above, the version number of 1st DSP will be displayed.
<Ex.>
3. Press DISPLAY button while the 1st DSP version is displayed. The status of DSP and related IC will be displayed.
MODE0
<Ex.>
[ D I S P L AY ] o r [ TO N E + ] [TONE-]
MODE1
<Ex.>
[ D I S P L AY ] o r [ TO N E + ] [TONE-]
MODE2
<Ex.>
[ D I S P L AY ] o r [ TO N E + ] [TONE-]
MODE3
<Ex.> L :
R :
1 2 3 4 5
1 2 3
4 5 6 7
1 DSP Detect Format 3 Sampling Frequency for FL/OSD 7 Number of Channel after Decoded
1 2 3
4 5 6 7 8
○ OK Value : 0~31
x NG
It is included in Dolby digital information.
Reference level when DSP adjusts level.
2 DSP Input Format Details
2. Press SETUP button within 3 seconds above, the following informations are displayed.
Information displayed
Power off Cause : P(Voltage Protect)
: T(Temperature Protect)
: - : Other
Temperature : xxx F or xxx C
Volume Level : xx
Listenning Mode : xx (Refer to the Code list.)
<Ex.> Time after Initialize : xxhour
- 95 F 30 0D Time after Power on : xx:xx
01:23 0h
HDMI-related operations can be checked to some extent by displaying HDMI Debug Mode.
If a trouble of HDMI video occurs, first display this mode and try to find out the cause and remdy.
Normal Source Description ---> Input Resolution i/p/I/P Frame Rate Output Resolution i/p/I/P
Video Formats Source Device Video Format : OK, Display --->
Sink Device EDID : OK (Example)
Normal State
Source Device Video Format : OK
Sink Device Hot plug : Low
Error State ---> Remedy 1
Source Device Video Format : OK
Sink Device HDCP Authentication : Fail
Error State ---> Remedy 2 Blinks
Source Device Video Format : OK
Sink Device Resolution : Error
Error State ---> Remedy 3 Error mark
Source Device Video Format : OK
Sink Device EDID Reading : Error
Error State ---> Remedy 4 Error mark
Source Device Video Format : OK
Sink Device :
Busy(Cannot accept HDMI signal) Error mark
Error State ---> Remedy 5
Description ---> Input Resolution i/p/I/P Frame Rate Output Resolution i/p/I/P
Frame Rate
/6 : 60 frame/sec
/5 : 50 frame/sec
NOTE:
1. 1920x1080/24Hz can be displayed in Through Mode only.
2. 640x480p/60 is displaed as “VGA” instead of itself.
Content of Display
FL Display
Upper row No. 0 1 2 3 4 5 6 7 8 9 10 11 12 13
FL Upper row 0 1 2 3 4 5 6 7 8 9 10 11 12 13
Status segment
Video Input Format Description No. Lower row 14 15 16 17 18 19 20 21 22 23 24 25 26 27
Normal Source Source Device Video Format: OK, Description Input Resolution i/p/I/P Frame Rate
Video Formats Sink Device EDID: OK
Display
example
Normal Status
Description Output Resolution i/p/I/P Frame Rate
Source Device Video Format: OK, Description Input Resolution i/p/I/P Frame Rate
Sink Device Hot plug: Low
Display
Error Status example
Remedy 1
Description Output Resolution i/p/I/P Frame Rate
Source Device Video Format: OK, Description Input Resolution i/p/I/P Frame Rate
Sink Device HDCP
Authenification: Fail Display
example Blinks
Error Status
Remedy 2 Description Output Resolution i/p/I/P Frame Rate
Source Device Video Format: OK, Description Input Resolution i/p/I/P Frame Rate
Sink Device Resolution: Error
Display
Error
example
mark
Error Status
Remedy 3
Description Output Resolution i/p/I/P Frame Rate
Source Device Video Format: OK, Description Input Resolution i/p/I/P Frame Rate
Sink Device EDID Reading: Error
Display Error
example mark
Error Status
Remedy 4 Description Output Resolution i/p/I/P Frame Rate
Source Device Video Format: OK, Description Input Resolution i/p/I/P Frame Rate
Sink Device: Busy(Cannot accept
HDMI signal) Display
Error Status example Error
mark
Remedy 5
Description Output Resolution i/p/I/P Frame Rate
Source Device Video signal route: HDMI Through Description Input Resolution i/p/I/P Frame Rate
Video Resolution is
Display
not Determined example
Error Status
Remedy 6
Description Output Resolution i/p/I/P Frame Rate
Source Video Format: Source Device Video Format: OK, Description Input Horizontal Resolution Input Vertical Resolution i/p/I/P Frame Rate
PC Format Sink Device EDID: OK
Display
example
Normal Status
Description HDMI / DVI RGB / YCbCr444 / YCbCr422 8bit / 10bit / 12bit
Source Device Video Format: OK, Description Input Horizontal Resolution Input Vertical Resolution i/p/I/P Frame Rate
Sink Device Hot plug: Low
Display
Error Status example
Remedy 8
Description HDMI / DVI Error RGB / YCbCr444 / YCbCr422 8bit / 10bit / 12bit
Source Device Video Format: OK,
Description
Input Resolution Blinks i/p/I/P Frame Rate
Sink Device HDCP
Authenification: Fail
Display
example
Error Status
Remedy 9 Description HDMI / DVI RGB / YCbCr444 / YCbCr422 8bit / 10bit / 12bit
Source Device Video Format: OK, Description Input Horizontal Resolution Input Vertical Resolution i/p/I/P Frame Rate
Sink Device: Busy(Cannot accept
HDMI signal) Error
Display mark
example
Error Status
Remedy 10 Description HDMI / DVI RGB / YCbCr444 / YCbCr422 8bit / 10bit / 12bit
VGA input via DVI-HDMI Description Input Horizontal Resolution Input Vertical Resolution i/p/I/P Frame Rate
conversion cable
Display
example
Normal Status
Description HDMI / DVI RGB / YCbCr444 / YCbCr422 8bit / 10bit / 12bit
VGA input via HDMI cable Description Input Horizontal Resolution Input Vertical Resolution i/p/I/P Frame Rate
Display
Normal Status example
Note:
In the case that horizontal resolution is doubled, “ # ” is marked at the head of the resolution.
In the case that horizontal resolution is quadrupled, “ * ” is marked at the head of the resolution.
No picture
"Resolution Picture is OK “No HDCP Push
when HDCP- "No signal" is
Display HDMI Error” is if player is support” is DISPLAY HDMI cable is Only 1080p is Picture is not
capable DVD displayed Picture is dark Bad aspect Bad color
DEBUG MODE displayed connected displayed button for NG or too long not displayed right
or BD disc is on FL
on FL directly to TV on FL 3 sec.
played
Change Change player’s Change Change player The resolution Change Confirm and
settings of TV, Use Component change
resolution or TX-SR607’s or consult with Authentic No signal from is not resolution setting
player or Video instead the player
aspect to TV’s HDMI resolution the player error player supported by of player to
Receiver of HDMI setup to
capability to Through(1) maker HDMI 1080i or less
match the TV
4
TX-SR507/SR577/DTR-20.1 only
5
<Notes>
(1) Refer to Instruction Manual page 83 (English version)
Resolution : Through.
(2) Refer to Setup Menu 7-3. HDMI
x.v.Color : Disable.
TX-SR507/577/607, DTR-20.1/30.1
Short sound
The Input assigned No sound on Sound not on Sound drop
No digital audio drop at
to HDMI is not specific AV speakers during music
signal on HDMI the beginning
selected now channnel but on TV playback
of music
Confirm again Change the Change all Check the support Change CEC This STB does
Receiver’s digital audio speakers tables of settings of Power on TV not comply
Input Assign connected to Listening mode / Normal Receiver and with HDMI
output to HDMI or enable iLINK
1-1. HDMI Yes Audio format TV clock system
in TX-SR607
owner’s manual
Change STB or
Example :
consult with
Hitachi TV
STB maker
TX-SR507/577/607, DTR-20.1/30.1
Check video Only HDMI IN 1,2,3 or 4 no output (507 only) HDMI IN4, IN5 One of HDMI HDMI IN1 ~ 4 all no output (507 only) Up-conversion from This model is not Display HDMI
version Only HDMI IN 1, 2 or 3 no output (607 only) and IN4, IN5 and HDMI IN1 ~ 5 all no output (607 only) analog video to HDMI Up-conversion DEBUG MODE
FRONT HDMI FRONT HDMI is NG featured (507 only)
all no output no output
Version is not Latest Path from Path from the Path from Q8401
Old version Related pin of HDMI IN Related pin of Q8401 is NG HDMI IN1 to IN5 Check Information
displayed version HDMI IN Q8162 is NG terminal to Q8501 is NG to HDMI OUT
Q8501 is NG terminal is NG Q8162 is NG are normally output on FL display
terminal to Q8162 is NG terminal is NG
Q8501 is NG
According to each
Check the Check power Replace the remedy, solve the
Impossible to Replace Confirm waveform Replace Q8401 problems
power supply supply pin of Replace Replace the terminal
replace Q8001 HDMI Board is viewable by
pin of Q701 Q8001 Q8162 terminal
BAHDM-0060/0063 oscilloscope
OK NG from HDMI IN
terminal to Q8501
Check the power
Resolder the pins
supply circuit
of the parts from
Check +3.3V Change HDMI Check power for Q8501 Check the power Resolder the pins Check power Resolder the pins
Replace Find out bad the terminal to Impossible to
power supply Board supply circuit Q8162 supply circuit for of the parts from supply pin of of the parts from
Q701 part and replace Q8001
circuit NAHDM-9473 for Q8001 Q8401 Q8401 to the terminal Q8001 Q8001 to Q8401
replace it
OK NG
Confirm waveform Impossible to
is viewable by replace Q8501
oscilloscope
Check P-OFF pins Check RESET pin Resolder the pins Confirm waveform Change HDMI Check the Confirm that
from the terminal
#18 and #98 of Q701. #14 of Q701. of the parts from is viewable by Board power supply waveform is
to Q8162
They must be “high” It moves High --> Q8001 to Q701 oscilloscope from BAHDM-0063 circuit for Q8001 viewable by
Low --> High after Q8401 to the terminal oscilloscope from
powered on. Replace Q8001 to Q8401
Find out bad part HDMI Board
and replace it BAHDM-0060/0063