What is MarTrust E-wallet ?

MarTrust is a Free Personal E-wallet account based in Europe and operated in strongly
regulated UK/EU environment which you can access from anywhere and at any time even
when you are on leave from the vessel.
✓ MarTrust E-Wallet offers the seafarer a personalized account where the funds are kept.
It provides an app, on a secure platform and also a multicurrency debit Mastercard for
use.
✓ It provides Free transfer facility from E-wallet to Martrust debit card and vice versa.
✓ Receive allotment / funds from Company directly into the E-Wallet.
✓ Use Mastercard® at POS (Point of sale) at shops or withdraw cash from local ATM or
pay online. Transfer funds to bank account and to another Martrust e-wallet.
✓ E-wallet & Mastercard® remains personal property of the seafarer and company has
no access to same.
✓ Visible and transparent exchange rates in the MarTrust E-Wallet App

How to open a new Martrust E-wallet Account ?

• Send consent form (signed), Crew Cardholder form and passport copy to MHR HKG
(aecm.hkg@angloeastern.com)
• Welcome email along with your MarTrust ID will be sent to the email address after
compliance screening by MarTrust (approx. 1 to 2 weeks).
• If you encounter any issue during use of E-wallet, please do not hesitate to contact
MarTrust on help@martrust.com
How to credit money into your Martrust e-wallet account ?

• After obtaining the e-wallet number, Master should send filled ACC-10 MARTRUST -
CASH ADVANCE TO OFFICERS & CREW in pdf and excel format to same address
where you send regular monthly allotment.
• Cut off day to send ACC-10 form is 18th of each Month, and Credit to e-wallet would
be approximately last day of the month.

What Fees are charged ?

USD EUR
MarTrust e-wallet to e-wallet transfer Free Free

Payroll / Wire Payment to bank 12 USD 11 EUR

Foreign Exchange for out of e-wallet
currency payment / card transactions 2% 2%
(above Mastercard rate)
Free for first 2 of the Free for first 2 of the
ATM Withdrawal
month, then 3 USD each month, then 2.5 EUR each
ATM Balance Inquiry 1.25 USD 1 EUR

For more details, please visit https://www.martrust.com/faq/ and

https://www.martrust.com/fee-and-limits-schedule/ or contact MarTrust on
help@martrust.com for clarification.
What is the Logistic flow of Martrust Mastercard ?

• MarTrust dispatches Martrust Mastercard’s in a batch basis. Present experience

indicates that it takes about 20 working days after successful e-wallet creation for office
to receive the card.
• Card will be sent to respective AESM office locations, subject to cases. In most cases
it will be send to Manning Office for connection onboard. For some vessel manned with
Ukrainian/Russian, it could be connected by Routine mail through Technical
Department.
• Please contact MHR HKG if you have any question regarding your card delivery.

Note:

• You can lock your card when not in use. Locking your card when not in use adds an
extra layer of security and protects you from fraud attempts. Log in to the MarTrust E-
Wallet App open the Card section and select Block Card.
• The contactless limit is up to either USD150 or 15 transactions, whichever the
cardholder reaches first. Once the limit has been reached, the cardholder will need to
use their chip and pin, upon which the contactless limit will be reset.
• To report lost or stolen card, please log in to the MarTrust E-Wallet App, open the Card
section and press “Report Lost/ Stolen”. This will inform MarTrust Customer Services
team who will order a replacement card for you.
 DE SEA
S I FA
GN R
ED ER
FO S
R

 Receive your salary quicker and safer

 Move money with ease for less
 Stay in control of your funds

MARITIME PAYMENT SPECIALISTS

We’re here to work with your employer to do
what we can to improve crew welfare.
We work with crewing companies and shipping
companies to make it easier, more convenient
and cheaper to get and control your salary.
Trust us, the maritime specialists.

“I observed that the exchange rate is very “MarTrust is great, the crew do not
good. The FX rates are more competitive have to wait and find a remittance
than the banks, for sure.” service once onshore.”
“I have been using it for two months already. “As long as there’s an internet
I installed the app and it has been very user connection, they can send money anytime…
friendly – I like using it.” the app is very easy to use.”
Captain Igor Petrenko, Captain Rex Villavicencio
EXMAR Misuga Ship Management

“The app is so easy to use that no special “E-Wallet is a very convenient

skills or guidance was needed.” solution, especially if we don’t know
which bank to work with.”
“I use it every day in my daily purchases – In
fact, there was one time when a transfer was “MarTrust pre-paid card is handy,
completed in under an hour.” and it is easy to use. There are no issues,
the software is excellent, money transfers
Captain Vasileios
are easy, so it’s good.”
Euronav
Georgie
Chief Engineer

MARITIME PAYMENT SPECIALISTS

Why our E-Wallet
is better

Easy-to-use Cheaper to send Better foreign

app money exchange rates

Get paid quicker Easier to control Fewer paper $,

and manage funds so safer

MARITIME PAYMENT SPECIALISTS

I’m still not sure I should
use the E-Wallet
• The E-Wallet is a free account
• Immediate access to your salary, as soon as your employer loads your E-Wallet
• Use your prepaid Mastercard® to pay locally in 8 currencies, at no additional cost,
providing savings on FX charges
• There are no charges to open the account, to send the first payment home, or to
make up to 2 x ATM withdrawals per month*
• The E-Wallet and supporting pre-paid card provide greater security, protection and
cost benefits when travelling to and from the vessel
• There is no obligation to use it, it can be simply set up to transfer 100% of the funds
back to a bank account of your choosing
• The E-Wallet becomes a useful notification tool to show that you have been paid
• MarTrust has launched a Salary on Demand service, which allows you to request up
to 70% of your monthly salary in advance, via MarTrust*
There is no obligation to use your E-Wallet, it can be simply set up to transfer 100%
of the funds back to a bank account of your choosing
*Some MarTrust features, services and offers may not be available as they are dependent on an agreement with your employer

Is our E-Wallet really cheaper?

Exchange House MarTrust
USD 29 Average Transfer Fee USD 12 or less
3-5% Average Exchange Fee 1% or less

MARITIME PAYMENT SPECIALISTS

Maximise your money
with MarTrust

Your salary is sent Receive immediately

by your employer in E-Wallet

Send funds Send/Request

immediately to funds to colleagues
Mastercards® for free
Send funds Hold multiple
anywhere, for less currencies at once

Mastercard® for Withdraw

online and in cash at ATMs
store shopping worldwide

No hidden costs, giving you full control

MARITIME PAYMENT SPECIALISTS

Frequently asked questions
What is the MarTrust E-Wallet?
It is your personal MarTrust E-Wallet account based in Europe which you can access from
anywhere and at any time even when you are on leave from the vessel.

Does this mean that I will not receive my salary in my nominated bank account anymore?
Your employer will now send your salary to your MarTrust E-Wallet, which provides you
increased flexibility. However, if you would prefer to continue receiving your salary in your
nominated bank account, then you can set up a Salary Disbursement within your MarTrust
E-Wallet in just a few easy steps:
• Add the bank account details for your nominated account
• Add the percentage of your salary you wish to be automatically sent to this
nominated account
• Click update
As soon as your salary has been deposited in your MarTrust E-Wallet, any percentage that
you have set up as a Salary Disbursement will be automatically sent to your nominated bank
account by bank transfer. Once set up, this will continue when you receive future salary
payments unless you choose to change this at a later date. You can therefore still receive any
percentage of your salary into your nominated bank account, at no cost to you.

How long will it take for money to be transferred from my MarTrust E-Wallet to a local bank?
This can vary depending on the currency and country that the payment is sent to. All
MarTrust bank transfers are processed as urgent wire payments. Urgent wire payments can
be received on the same day sent, although in most instances they would take up to 2 days
to be received, with some countries and currencies taking up to 7 days, depending upon
the correspondent banks used which falls out of MarTrust’s control. Please also note that
there are instances where the payment is delayed by the correspondent bank for additional
compliance checks and/or sanctions screening which is outside of MarTrust’s control.

MARITIME PAYMENT SPECIALISTS

Frequently asked questions
How much does it cost?
• The cost of the MarTrust E-Wallet is completely free of charge
• The cost of the prepaid Mastercard® is also free of charge
• Costs of transfers from your MarTrust E-Wallet and for using your prepaid Mastercard® should
have been communicated to you by your employer, as part of the MarTrust introduction. We can
also send this to you by email, if this is required please contact us by phone +302106244770 or
by email at help@martrust.com

What features come with the MarTrust E-Wallet account?

Upon enrolment at MarTrust, you will be provided with a MarTrust E-Wallet account which you
can access via the MarTrust E-Wallet App. You will also be provided with a prepaid Mastercard®,
which you can top up with funds from your MarTrust E-Wallet account and use as you would with
normal a debit card. In addition, you can perform ATM withdrawals and online payments using
this prepaid Mastercard®.

What are the benefits to me as a seafarer?

The benefits are:
• A MarTrust E-Wallet account located in Europe
• The ability to receive payments from your employer directly into your MarTrust E-Wallet
account
• Instant access to your funds and the ability to use or transfer funds from anywhere and at
anytime
• No maintenance costs to you
• Your first transfer home following payroll is free of charge
• Visible and transparent exchange rates in the MarTrust E-Wallet App
• The ability to transfer funds from your MarTrust E-Wallet to another Visa or Mastercard® in
Ukraine, or UnionPay Card (China) at a fee of USD6 per transfer

MARITIME PAYMENT SPECIALISTS

Frequently asked questions
• The ability to use your prepaid Mastercard® at POS (Point of Sale) in shops, for cash
withdrawals from local ATMs or to shop online
• Your first two ATM withdrawals are free of charge every month
• You can use your prepaid Mastercard® to make local payments in eight currencies
benefitting from savings on FX charges on payments in those eight currencies

What if I need help? How do I get support?

MarTrust has a Customer Support Team available 24 hours a day, seven days a week to
assist you with your queries. The contact details for the Customer Support Team are; via
telephone on +302106244770 or via email at help@martrust.com.

MarTrust Corporation Limited is registered in England and Wales (Company No. 07498933). It is an Authorised Payment Institution (API) regulated
by the UK Financial Conduct Authority (FRN 794752) under the Payment Services Regulations 2017. Its registered company address is Office
7.09, 7th Floor, Tintagel House, 92 Albert Embankment, London, SE1 7TY, United Kingdom. Copyright © 2023 MarTrust Corporation Ltd. All rights
reserved. Part of The Marcura Group
PFS Card Services (Ireland) Limited is registered in Ireland (Company No. 590062). It is an E-Money Institution (EMI) regulated by the Central Bank MARITIME PAYMENT SPECIALISTS
of Ireland (Reg. No C175999) under the Payment Services Regulations 2017. Its registered company address is Front Office, Scurlockstown Business
Park, Trim, Co. Meath, C15 K2R9, Ireland.
Crew Card Holders Personal Details Form
Address Line 1 Address Line 2
Date of Birth Base Currency Seafarer's internal
Item No. Company Name Type Personal E-mail Address First Name Last Name (Avoid unnecessary spaces (Avoid unnecessary spaces City Postal Code/Zip Code Country Name Mobile Phone Number Vessel Name
(dd/mm/yyyy) Code ID
in the beginning) in the beginning)

Example 1 Asia Ship Management Limited Crew persoemail1@gmail.com Richard Smith 25-08-78 5 Poltavs'ka Street Odesa 65014 Ukraine +380651281226 EUR 127 Esmeralda
Example 2 Asia Ship Management Limited Captain persoemail2@yahoo.com James Martins 17-04-83 10 Amiral Street Block 2 lot 1 Quezon 4310 Philippines (the) +639507843423 USD MD-512 Sunshine
1
 Anglo – Eastern
Fleet Personnel Division

Letter Of Consent to share data with MarTrust

To: Anglo Eastern Ship Management Ltd

Date: _____________

Vessel: _____________

Dear Sirs,

I/We are interested in using the services of MarTrust for e-wallet purposes and agree to
share the below personal information with them for registration/KYC purposes:

• Name
• Address
• Date of Birth
• Passport copy
• Email id

Yours faithfully,

S. No Name Rank Signature

Form : AE-FPD Revision : 1 Page 1 of 1 (Retention Period: - 3 Year) Date: 01.03.2022

 FILE REF: 1MA-05
Distribution::
MARTRUST - CASH ADVANCE TO OFFICERS & CREW ACCT (HKG/UK/IOM )
Ship
AESMI
M.V.

Port :

* Amount
NAME Rank MarTrust A/C number Signature
in US$

TOTAL 0.00

* Amounts to be deducted from wages for month of

Master
ACC-10 18-Mar-22