“Harvest British College”

BDM Manual

1
Updated Jan, 2019
Table of Content
I. BDM Overview & Objective 04
II. BDM Discipline & Principles 04
III. BDM Structure & Hierarchy 05
IV. BDM Cycles & Job Descriptions 06
§ Indoor Sales Cycle. 06
- Reservations & Applications. 07
- Placement Test. 09
- Daily Inbound/Outbound Calls (System). 09
- Daily Report(operations+Cash) 11
- Receipts (Payments Daily Sheet). 11
11
- Corporate Deals for Indoor Sales. 12
- 13
- Private & Online& VIP Courses. 17
- Operation inquiry. 18
- Activations. 18
- Certificates (Harvest & Cambridge). 18
- New Employees (Applicants). 18
- Relation between Indoor Sales & Other Departments. 19
- Indoor Sales Job Descriptions. 20
- Indoor Sales Guidelines & Highlights. 22
§ Outdoor Sales Cycle. 23
- Outdoor Customers’ Cycles. 23
- Outdoor Customers’ Internal Cycle. 23
- Relation between Outdoor Sales & Other Departments. 24
- Outdoor Sales Job Descriptions. 26
- Outdoor Sales Guidelines & Highlights. 29
§ Call Center Cycle. 30
- Daily Inbound/Outbound Calls (System). 31
- Private & Online Courses. 32
- Activations. 32
- Complaints. 33
- Call Center Job Descriptions. 33
- Call Center Guidelines & Highlights. 35
- Call Center Learning Solution (CCLS). 35
§ Social Media Cycle. 36
- Social Media Mission & Vision. 36
- Social Media Objectives. 36
- Social Media Discipline. 36
- Social Media Cycle. 37
- Campaigns. 37
- Moderation & Content. 37
- Designer. 37
- Optimizer. 38
- Leads. 38
- Technical Campaigns. 38
- Social Media Guidelines & Highlights. 38
- Social Media Job Descriptions. 39

Updated January, 2020 2

 § Corporate Division Cycle. 41
- Corporate Sales Cycle. 41
- Corporate Sales Commission Structure. 41
- Corporate Sources. 42
- Corporate Tools. 42
- What is Tailored Course? 42
- Corporate Services. 42
- Corporate Directions. 44
- Corporate Segmentation and Target Audience. 45
- Corporate Internal Cycle. 46
- Corporate Deal Request. 47
- Corporate Cover Letter Sample. 48
- Relationship between Corporate Division & Other Departments. 49
- Corporate Job Descriptions. 50
V. BDM Documentations & Calendar of Reports 52
§ BDM Documentations Tree. 52
§ Documentations Highlights. 53
§ Calendar of Reports. 55
VI. BDM Tools. 58
§ BDM Tools. 58
§ BDM Tools Highlights. 59
VII. BDM FAQs. 60
§ How to handle a complaint against Harvest. 60
§ Other Inquiries. 62
VIII. Other References for BDM Department 65
§ Calls Discipline. 65
§ BDM Guidelines & Highlights. 66

Updated January, 2020 3

 I. BDM Overview & Objective
BDM Overview & Objective
The Marketing & Sales Department is a the one whom responsible of getting new entries
from the begging in the creating of the adds & the leads and turning it into customers, also the re-
enrollment.
The Culture of the department is based on specific lines, Setting Targets, Track The Targets throw our
tools, Track the conversation rate of each target. [All of this is based on Harvest Budget] “Budget is
the motivator “
Our Main Responsibility & Objective is to get a new leads throw the adds & other sources and turn
this leads to customers then current then activations + we have a big role in selling the certificate to
the graduated.

II. BDM Discipline & Principles.

Terms you may hear it a lot at the Training, Meeting…etc.
1- Lead [All the data who are interested with our service/someone I can sell to him our
service].
2- Tracker [We’re tracking the target assigned to social media of getting new leads +
tracking for the new leads in customer + tracking of the outdoor apps in activations +
tracking the corporate leads] All of this process is working on daily , weekly , monthly
base.
3- Conversion Rate [The Percentage of achieve the assigned target].
4- Target [You are not one of the sales & Marketing department if you are not having a
BASIC Target].
5- ROI [The Return of Investment] “How Much Harvest Pay for the Adds – How Much
Harvest get from the Adds“.
6- Analysis [All The New Leads & All the New Entries] are being analyzed on the following
[Service – OFFER – Branch] on a Daily & Weekly & Monthly Base.
7- Deadline.
8- Bonus [Extra Fees on achieving the assigned target].
9- Activations.

Department Discipline is based on our Harvest Budget, After Setting the budget from the
finance team, setting the round dates by the operation team we are setting our target and plan
based on the both above, Here’s the Marketing & Sales role come we have a Monthly Calendar
contain our plan and offers to be announced every month via email & meeting.
One of the most important principles at our department is the Deadline concept after creating
the offers and announce it we have a deadline for this offer in one day [It might be every week].
All the Department have a weekly meeting with each sales agent, sales team leaders, sales heads,
marketing section, Only the Indoor section is attending the meeting on a monthly base.
All The Sales Agent, Team Leaders, Heads have a Bonus Scheme with its positives & negatives.

Updated January, 2020 4

III. BDM Structure & Hierarchy
The Marketing & Sales Department Contain 5 Sections [Indoor Sales – Outdoor Sales –
Call Center – Corporate Sales – Social Media] and here ‘s the Hierarchy.

BDM

Marketing Sales

Sr. Social
Media
Indoor Outdoor Call Center Corperate

Marketing Indoor Sales Outdoor Call Center Corperate

Designer Advertiser
Specialist Supervisor Manager Team Leader Director

Sr. Sales Team Call Center Sales

Moderator Tele Sales
Agent Leaders Team Executive

Sales Agents Sales Agents Sales Admin

Updated January, 2020 5

‫‪IV.‬‬ ‫‪BDM Cycle & Job Descriptions.‬‬

‫‪A. Indoor Sales Cycle‬‬

‫داﺋرة وﺗﻧظﯾم ﺧطوات اﻟﻌﻣل ﻓﻲ ادارة اﻟﻣﺑﯾﻌﺎت اﻟداﺧﻠﯾﺔ‬

‫اﻟﻮﺻﻒ اﻟﻮﻇﻴﻔﻲ‬
‫ﻣﺴﺆوﻟﻴﺎت إدارة اﳌﺒﻴﻌﺎت اﻟﺪاﺧﻠﻴﺔ‪:‬‬
‫‪ -1‬ا‪&%$‬ﻮزات واﺳﺘﻤﺎرات اﻟ‪&32‬ﻴﻞ ‪ 76‬اﻟﺪﺑﻠﻮﻣﺔ‪.‬‬
‫‪ -2‬اﺧﺘﺒﺎر ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮى‪.‬‬
‫‪ -3‬ﺗﻘﺎر‪I‬ﺮ اﳌ‪K‬ﺎﳌﺎت اﻟﻮاردة واﻟﺼﺎدرة ‪.Inbound/Outbound Calls‬‬
‫‪ -4‬اﻟﺘﻘﺮ‪I‬ﺮ اﻟﻴﻮﻣﻲ ‪.Daily Report‬‬
‫‪ -5‬اﻟﻔﻮاﺗ‪) hg‬ﻗﺎﺋﻤﺔ‪/‬ﺗﻘﺮ‪I‬ﺮ اﳌﺪﻓﻮﻋﺎت اﻟﻴﻮﻣﻴﺔ(‪.‬‬
‫‪ -6‬ﻋﺮوض اﻟﺸﺮ‪r‬ﺎت ‪ .Corporate Deals‬ﺗ‪2‬ﺒﻌﺖ ل ﻛﺮ‪I‬ﻢ ‪weekly‬‬
‫‪ -7‬اﻟﺪورات ا‪{$‬ﺎﺻﺔ )اﻟﻔﺮدﻳﺔ( واﻻوﻧﻼﻳﻦ ‪.Private & Online Courses&ViP‬‬
‫‪ -8‬ﻣﻠﻒ‪/‬ﺗﻘﺮ‪I‬ﺮ ﻣﻜﺘﺐ اﻻﺳﺘﻘﺒﺎل ‪.Op;eration inquiry‬‬
‫‪ -9‬ﺗﻔﻌﻴﻞ ا‪&%$‬ﺰ ‪.Activations‬‬
‫‪ -10‬اﻟﺸ•ﺎدات‪) .‬ﺷ•ﺎدة ’ﺎرﻓﺴﺖ – ﺷ•ﺎدة ‪r‬ﺎﻣ”‪h‬ﻳﺪج (‬
‫‪ -11‬اﳌﺘﻘﺪﻣﻮن ﻟﻠﻮﻇﺎﺋﻒ‪.‬ﺗ‪2‬ﺒﻌﺖ ‪weekly‬ﻻ˜ﺶ ار ‪ 76‬ر‪I‬ﺒﻮرت‬

‫‪Updated January, 2020‬‬ ‫‪6‬‬

 ‫ا=>?ﻮزات واﺳﺘﻤﺎرات اﻟ‪?ED‬ﻴﻞ ﺑﺎﻟﺪﺑﻠﻮﻣﺔ ‪Reservations & Applications‬‬
‫ً‬
‫اوﻻ ا&'(ﺰ‪:‬‬
‫§ ﻋ‪ -,‬ﻣﺴﺌﻮل اﳌﺒﻴﻌﺎت اﻟﺪاﺧﻠﻴﺔ اﻟﺘﺄﻛﺪ ﻣﻦ اﺣﺘﻮاء اﻻﺳﺘﻤﺎرة ﻋ‪ -,‬ﺟﻤﻴﻊ اﻟﺒﻴﺎﻧﺎت اﻻﺗﻴﺔ‪:‬‬
‫‪ .1‬ا&(ﺰء ا&‪N‬ﺎص ﺑﺎﳌﺘﻘﺪم‪/‬اﳌﺘﺪرب‪:‬‬
‫˜ﻌﺪ اﺳﺘﻤﺎرة ا‪&%$‬ﺰ‪/‬اﻟ‪&32‬ﻴﻞ ﺑﻤﺜﺎﺑﺔ ﻋﻘﺪ ﻛﺘﺎ›ﻰ ﻣ”‪h‬م ﺑ‪g‬ن ’ﺎرﻓﺴﺖ واﳌﺘﻘﺪم‪/‬اﳌﺘﺪرب‪ ،‬ﺣﻴﺚ ﻳﻘﻮم اﳌﺘﺪرب ﺑ‪&32‬ﻴﻞ ﺟﻤﻴﻊ ﺑﻴﺎﻧﺎﺗﮫ اﻟ‪{¥‬ﺼﻴﺔ ‪r‬ﺎﻣﻠﺔ‪ ،‬ﺛﻢ‬
‫اﻟﺘﻮﻗﻴﻊ ﻋﻠ§¨ﺎ‪ ،‬و’ﻮ ﺑﺬﻟﻚ اﻟﺘﻮﻗﻴﻊ ﻳﻠ«¬م و‪I‬ﻮاﻓﻖ ﻋ®¯ ﺟﻤﻴﻊ ﺷﺮوط وﻗﻮاﻋﺪ ’ﺎرﻓﺴﺖ ﺳﻮاء ﻗﺒﻞ او ‪²‬ﻌﺪ ﺑﺪء اﻟﺘﺪر‪I‬ﺐ‪.‬‬
‫‪ -‬اﻻﺳﻢ ﺑﺎﻟ‪K‬ﺎﻣﻞ‪ ،‬رﻗﻢ اﻟ•ﺎﺗﻒ‪ ،‬رﻗﻢ ’ﺎﺗﻒ اﻟﻄﻮارئ‪ ،‬رﻗﻢ ’ﺎﺗﻒ ار‪ ·¶µ‬ان وﺟﺪ‪ ،‬اﻟ”‪h‬ﻳﺪ اﻹﻟﻜ«‪h‬و‪¹‬ﻲ‪.‬‬
‫‪ -‬ﻣﺼﺪر ﻣﻌﺮﻓﺘﮫ ‪¨º‬ﺎرﻓﺴﺖ "ﺻﺪﻳﻖ‪ ،Whatsapp ، Instagram،Google ،YouTube ،Facebook ،‬اﻋﻼن اﻟﺘﻠﻴﻔﺰ‪I‬ﻮن‪ ،‬او اى ﻣﺼﺪر اﺧﺮ" وﻣﺼﺪر‬
‫ا‪&%$‬ﺰ ‪ Daily Contact, Branch Inquiry, Online Leads, Recommendations‬ﻣﻊ ذﻛﺮ اﺳﻢ ﻣﺴﺆول اﳌﺒﻴﻌﺎت ان أﻣﻜﻦ‪.‬‬
‫‪ -‬ﺗﻮﻗﻴﻊ ﻛﻼ ﻣﻦ اﳌﺘﻘﺪم‪/‬اﳌﺘﺪرب وﻣﺴﺆول اﳌﺒﻴﻌﺎت "اﺟﺒﺎرى"‪.‬‬

‫‪ .2‬ا&(ﺰء ا&‪N‬ﺎص ﺑﻤﺴﺌﻮل ﺧﺪﻣﺔ اﻟﻌﻤﻼء ‪ XW‬اﻻﺳﺘﻤﺎرة‪:‬‬

‫‪ -‬ﻧﻮع اﻟﺪﺑﻠﻮﻣﺔ )‪.(TB – Basic Diploma – Advanced Diploma – Kidzy – TOEFL – TEFL – IELTS‬‬
‫‪ -‬ﺗﺤﺪﻳﺪ ﻧﻈﺎم ا‪&%$‬ﺰ )‪(Smart – Privte – VIP‬‬
‫‪ -‬ﻧﻮع ا‪&$‬ﺪول اﻟﺰﻣ‪ 365) Training Service Timeline ·Ð‬ﻳﻮم إﻧﺠﻠ`‪a‬ي‪ 6 /‬ﺷ‪d‬ﻮر إﻧﺠﻠ`‪a‬ي‪ /‬دﺑﻠﻮﻣﺔ ا‪gf‬ﺎدﺛﺔ ‪ 3‬ﺷ‪d‬ﻮر(‪ ،‬اﳌﻮاﻋﻴﺪ )ﺻﺒﺎﺣﻴﺔ‪ /‬ﻣﺴﺎﺋﻴﺔ(‪.‬‬
‫‪ -‬ﻧﻮع اﻟﻌﺮض‪.‬‬
‫ً‬
‫‪ -‬اﳌﺒﻠﻎ اﳌﺪﻓﻮع ﻣﻘﺪﻣﺎ وﺗﺎر‪I‬ﺦ اﻟﺪﻓﻊ‪.‬‬
‫‪ -‬ﻧ‪2‬ﻴﺠﺔ اﻣﺘﺤﺎن ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮى‪ ،‬اﳌﺴﺘﻮى‪) :‬ﺗﻤ‪d‬ﻴﺪي – ‪ ،(16‬اﻟﻔﺮع‪.‬‬
‫‪ -‬ﺳﻌﺮ اﻟﻜﺘﺎب واﻟ‪ ׶Ö‬دى "‪ .....‬ﺟﻨ§¨ﺎ ﻓﻘﻂ"‪.‬‬
‫ً‬ ‫ً‬ ‫ً‬ ‫ً‬
‫‪ -‬رﺳﻮم اﻟﺸ•ﺎدات‪ :‬ﺷ•ﺎدة ’ﺎرﻓﺴﺖ ‪ 560‬ﺟﻨ§¨ﺎ ﻣﺼﺮ‪I‬ﺎ‪ ،‬ﺷ•ﺎدة ‪r‬ﺎﻣ”‪h‬ﻳﺪج ‪ 55‬دوﻻر‪ ،‬ﺷ•ﺎدة ﻋ‪g‬ن ﺷﻤﺲ ‪ 550‬ﺟﻨ§¨ﺎ ﻣﺼﺮ‪I‬ﺎ‪.‬‬
‫‪ -‬ﺻﻮرة ﺑﻄﺎﻗﺔ اﻟﺮﻗﻢ اﻟﻘﻮﻣﻰ وﺻﻮرﺗ‪g‬ن ‪{Û‬ﺼ‪Ü‬ﺘ‪g‬ن "ﺗﺮﻓﻖ ﻣﻊ اﻻﺳﺘﻤﺎرة"‪.‬‬

‫§ ﻳﺠﺐ ﻋ®¯ ﻣﺴﺌﻮل اﳌﺒﻴﻌﺎت اﻟﺘﺄﻛﺪ ﻣﻦ اﺧﻄﺎر اﳌﺘﻘﺪﻣ‪g‬ن‪/‬اﳌﺘﺪر‪gß‬ن ا‪&$‬ﺪد ﺑﺠﻤﻴﻊ ﺷﺮوط واﺣ‪K‬ﺎم وﻗﻮاﻋﺪ ’ﺎرﻓﺴﺖ‪ ،‬ﺛﻢ اﻟﺘﺄﻛﺪ ﻣﻦ وﺟﻮد ﺗﻮﻗﻴﻊ‬
‫اﳌﺘﻘﺪم‪/‬اﳌﺘﺪرب ﻋ®¯ اﻻﺳﺘﻤﺎرة‪.‬‬
‫§ ﻳﻘﻮم ﻣﺴﺌﻮل اﳌﺒﻴﻌﺎت ﺑﺈﻋﻼم اﳌﺘﺪرب ﺑﺄن اﻟﺘﺪر‪I‬ﺐ ﻳﺒﺪأ ‪ ¯6‬ﺧﻼل ‪ 15‬ﻳﻮم ﻋﻤﻞ ﻣﻦ ﺗﺎر‪I‬ﺦ دﻓﻊ اﻟﺮﺳﻮم وﻋﻤﻞ اﻣﺘﺤﺎن ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮى‪.‬‬
‫§ ﻳﺠﺐ ﻋ®¯ ﻣﺴﺆول اﳌﺒﻴﻌﺎت اﺑﻼغ اﳌﺘﺪرب ‪ ¯6‬ﺣﺎل اراد اﻟﺘﺪر‪I‬ﺐ ‪ ¯6‬اﻳﺎم ﻣﻌﻴﻨﺔ ﺑﺄن ذﻟﻚ ﻳﻀﻌﮫ ﻋ®¯ ﻗﺎﺋﻤﺔ اﻻﻧﺘﻈﺎر ﳌﺪة ﻗﺪ ﺗﺼﻞ ا‪ ¯ã‬ﺛﻼﺛﺔ أﺷ•ﺮ‪،‬‬
‫واﻟﺘﺄﻛﺪ ﻣﻦ ﺗﺪو‪I‬ﻦ ﻣﻼﺣﻈﺔ ﺑﺨﺼﻮص ذﻟﻚ ﻋ®¯ اﺳﺘﻤﺎرة اﳌﺘﺪرب‪.‬‬
‫§ ‪ 76‬ﺣﺎل اراد اﳌﺘﺪرب اﻟﺘﺪر‪I‬ﺐ ‪ ¯6‬ﻓﺮع اﺧﺮ ﻏ‪ hg‬اﻟﻔﺮع اﻟﺬي ﺗﺘﻢ ﻓﻴﮫ اﺟﺮاءات ا‪&%$‬ﺰ "وﻗﺎم ﺑﺘﺪو‪I‬ﻦ ذﻟﻚ ‪ ¯6‬اﻻﺳﺘﻤﺎرة" ‪ ،‬ﻋ®¯ ﻣﺴﺆول اﳌﺒﻴﻌﺎت ﻋﻤﻞ‬
‫‪{3¹‬ﺔ اﻟﻜ«‪h‬وﻧﻴﺔ ﻣﺼﻮرة ﻣﻦ اﺳﺘﻤﺎرة ا‪&%$‬ﺰ وارﻓﺎﻗ•ﺎ ‪ ¯6‬ﺗﻘﺮ‪I‬ﺮ اﻟﺘﺤﻮ‪I‬ﻼت ﻣﻦ اﻟﻔﺮع اﻟﺬي ﻳﺮﺳﻞ ﻳﻮﻣﻴﺎ ﻋﻦ ﻃﺮ‪I‬ﻖ اﻟ”‪h‬ﻳﺪ اﻻﻟﻜ«‪h‬و‪¹‬ﻰ ا‪ ¯ã‬ﻣﺪﻳﺮ اﻟﻔﺮع‬
‫اﻟﺬي ﻳﺮﻏﺐ اﳌﺘﺪرب ﺑﺪء اﻟﺘﺪر‪I‬ﺐ ﻓﻴﮫ‪.‬‬
‫§ ‪ 76‬ﺣﺎﻟﺔ ﻓﻘﺪان ‪²‬ﻌﺾ ﺑﻴﺎﻧﺎت إﺳﺘﻤﺎرة اﻟ‪&32‬ﻴﻞ‪ ،‬ﻋ®¯ ﻣﺴﺆول ﻗﺴﻢ اﳌﺒﻴﻌﺎت اﻟﺪاﺧﻠﻴﺔ اﻻﺗﺼﺎل ﺑﺎﳌﺘﺪر‪gß‬ن ا‪&$‬ﺪد وﺳﺆاﻟ•ﻢ ﻋﻦ اﻟﺒﻴﺎﻧﺎت اﳌﻔﻘﻮدة‬
‫ﺳﻮاء ‪r‬ﺎﻧﺖ ﺧﺎﺻﺔ ﺑ ـ اﻣﺘﺤﺎن ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮى‪ ،‬رﺳﻮم ا‪&%$‬ﺰ‪ ،‬اﻟﺼﻮرة اﻟ‪{¥‬ﺼﻴﺔ‪ ،‬اﻟﺮﻗﻢ اﻟﻘﻮﻣﻲ ‪ ...‬ا‪ ،ì$‬وذﻟﻚ ‪ 76‬ﺧﻼل ‪ 24‬ﺳﺎﻋﺔ ﻣﻦ ﺗﺎر‪I‬ﺦ‬
‫ا‪&%$‬ﺰ‪.‬‬

‫‪Updated January, 2020‬‬ ‫‪7‬‬

 ‫ً‬
‫ﺛﺎﻧﻴﺎ اﺳﺘﻤﺎرة اﻟ‪(on‬ﻴﻞ‪:‬‬
‫اﺳﺗﻣــﺎرة ﺣﺟــز اﻟدﺑـﻠوﻣـﺔ اﻟﺑـرﯾــطﺎﻧـﯾـﺔ‬
‫اﻟﺗـﺎرﯾـﺦ ‪202 / ........ / ........ :‬‬
‫أرﻗـﺎم إﯾﺻـﺎﻻت اﻟﺣـﺟـز ‪........................................ :‬‬ ‫ﻛـود اﻟﻣﺗدرب ‪........................... :‬‬
‫اﻹﺳــم ‪...................................................................................................................................... :‬‬
‫‪Name: .....................................................................................................................................‬‬
‫اﻟﻌﻧــوان ‪.................................................................................................................................... :‬‬
‫رﻗم اﻟﻣوﺑﺎﯾـل ‪:‬‬ ‫اﻟﮭـﺎﺗـف ‪:‬‬
‫اﻹﺳــم ‪......................................................... :‬‬ ‫رﻗـم اﻟطـواريء ‪:‬‬
‫ﺗـﺎرﯾـﺦ اﻟﻣﯾﻼد ‪ ...................................................... :‬اﻟﻌﻣــر ‪......................................................... :‬‬
‫اﻟﻣـؤھــل ‪ ............................................................ :‬اﻟوظﯾﻔــﺔ ‪......................................................... :‬‬
‫اﻟﺑـرﯾـد اﻹﻟﻛــﺗروﻧـﻲ ‪....................................................................................................................... :‬‬
‫اﻟﺣــﺎﻟـﺔ اﻹﺟﺗـﻣـﺎﻋﯾـﺔ ) أﻋــزب ‪ -‬ﻣـﺗـزوج ‪ -‬ﻣـطـﻠـق ‪ -‬أرﻣــل (‬
‫اﻟﺟﻧﺳـﯾﺔ ‪ ............................................................ :‬اﻟﻔــرع ‪............................................................ :‬‬

‫ﻣـﻦ أﻳ ـﻦ ﻋـﺮﻓـﺖ ‪+‬ـﺎرﻓـﺴ ـﺖ ؟ ) ﺻـﺪﻳـﻖ ‪ -‬ورق دﻋـﺎﻳـﺔ ‪ -‬ﺑﺤـﺚ ﺟـﻮﺟـﻞ ‪ -‬إﻋـﻼﻧـﺎت ﺗﻠﻴـﻔﺰ‪H‬ـﻮن ‪ -‬ﻓ‪J‬ﺲ ﺑﻮك ‪ -‬أﺧﺮي (‪.‬‬
‫‪Sales Officer: ………………………………….………..‬‬ ‫أو ﻓ ـﺮ‪.‬ﻖ اﳌﺒﻴﻌ ـﺎت‬
‫ﻧ ـﻮع اﻟﺪﺑـﻠﻮﻣـﺔ اﻟﺘﺪر‪>.‬ﻴﺔ ‪.......................................................................................... :‬‬
‫ﻧ ـﻮع اﻟﻌﺮض‪......................................................................................................... :‬‬
‫ً‬ ‫ً‬
‫اﳌ ـﻮاد اﻟﻌﻠﻤﻴـﺔ واﻟـ ‪ .......... : CDs‬ﺟﻨ‪ HG‬ـﺎ ﻣﺼـﺮ‪.‬ـﺎ ﻟﻠﻤﺴﺘ ـﻮى اﻟﻮاﺣـﺪ ‪.‬‬

‫ﻣ و اﻋ ﯾد اﻟﺗدر ﯾب ‪:‬‬
‫ً‬
‫اﳌﻮاﻋﻴـﺪ اﳌﺴـﺎﺋﻴﺔ ) ‪ 5‬ﻣﺴـﺎًء ‪ 10 -‬ﻣﺴـﺎًء ( ‪.‬‬ ‫اﳌﻮاﻋﻴـﺪ اﻟﺼﺒﺎﺣﻴﺔ ) ‪ 9‬ﺻﺒـﺎﺣﺎ ‪ 5 -‬ﻣﺴـﺎًء (‬
‫أو‬
‫ﻣﻠﺣوظﺔ‪ :‬ﯾﺣــدد اﻟﻣﺗدرب اﻟﻣـواﻋـﯾـد ﺻﺑـﺎﺣﯾـﺔ أو ﻣﺳـﺎﺋﯾـﺔ وﺗﻘـوم اﻹدارة ﺑﺗﺣـدﯾـد أﯾــﺎم اﻟﺗدرﯾب‪.‬‬

‫إﻗ ـــر ار ا ﻟ ﻣ ﺗد ر ب‬

‫أﻗـﺮ أﻧـﺎ ‪ ...........….......…….……… /‬ﺑـﻄـﺎﻗـﺔ رﻗـﻢ ﻗـﻮﻣـﻲ ‪ .............…........…….‬أ‪T‬ﻲ ﻣﺘﺪرب‪/‬ة ﻣ‪ XW‬ـﻞ‪/‬ة‬

‫‪ [Z‬اﻟﺪﺑـﻠﻮﻣﺔ اﻹﻧﺠـﻠﻴـﺰ‪.‬ـﺔ _ﺸـﺮﻛـﺔ ‪b‬ـﺎرﻓﺴ ـﺖ ﺑـﺮ‪.‬ـﺘ‪d‬ﺶ ﻛـﻮﻟـﻴﺪج‪ ،‬ش‪.‬ذ‪.‬م‪.‬م ﺧﺎﺿﻌﺔ ﻟﻘﺎﻧﻮن رﻗﻢ )‪ (159‬ﻟﺴﻨﺔ ‪ ،1981‬واﳌﻘﻴﺪة‬
‫ﺗﺤﺖ رﻗﻢ ‪Xx‬ﻞ ﺗﺠﺎري اﺳ{ﺜﻤﺎر اﻟﻘﺎ‪b‬ﺮة ‪ ،57548‬و أﻧﻨـﻲ اﻃﻠﻌ ـﺖ ﻋ‪‚ •€‬ﺎﻓﺔ اﻟﺸـﺮوط واﻟﻘـﻮ اﻧ„ن واﻟﻠﻮ اﺋﺢ اﳌﻨﻈﻤـﺔ ﻟ‡ﺬﻩ‬
‫ً‬ ‫ً‬ ‫ً‬
‫اﻟـﺪﺑـﻠﻮﻣﺔ و ‪Š‬ﻧـﻲ أ‹ﻌ‡ـﺪ ﺑﺎ‪•Œ‬ﻔ ـﺎظ واﻻﻟﺘ ـﺰام ‘‪ H‬ـﺎ ﺟﻤﻴﻌ ـﺎ‪ .‬و’ﻌ ـﺪ اﻟﺘﻮﻗﻴـﻊ اﻟـﻮارد أدﻧﺎﻩ ﺑﻤﺜﺎﺑﺔ إﻗـﺮارا ﻛﺘﺎﺑﻴﺎ ﺑﺎﳌﻮ اﻓﻘـﺔ ﻣ•– ﻋ‪ •€‬ذﻟـﻚ‪.‬‬

‫اﻟﺘﻮﻗﻴﻊ ‪...........................................…......… :‬‬ ‫اﺳﻢ اﳌﺘﺪرب ‪....................................…......… :‬‬

‫ﺧﺎص ﺑﺈدارة اﻟﺷــرﻛـﺔ‪:‬‬

‫‪Sales Officer : .................................................‬‬
‫‪PT Level : .......................................................‬‬
‫‪Deposit : .......................................................‬‬ ‫‪Unpaid : ..............................................................‬‬
‫‪ID : ..............................................................‬‬ ‫‪NOTES : ..............................................................‬‬
‫‪Photos : ........................................................‬‬ ‫‪........................................................................‬‬

‫"ﻻ ﯾـﻌﺗـد ﺑﮭـذا اﻟﻣﺳﺗﻧـد إﻻ ﺑﻌـد ﺗـوﻗﯾـﻊ ﻣدﯾـر اﻟﻣﺑﯾﻌﺎت ﺑﮭﺎرﻓﺳـت ﺑـرﯾـﺗﯾـش ﻛـوﻟﯾـدج ‪ ،‬ش‪.‬ذ‪.‬م‪.‬م ﻋـﻠﯾـﮫ وﺧـﺗﻣـﮫ ﺑﺧـﺎﺗـم اﻟـﺷـرﻛـﺔ"‬

‫‪Updated January, 2020‬‬ ‫‪8‬‬

 ‫اﺧﺘﺒﺎر ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮى "‪:PT "Placement Test‬‬
‫‪’ -‬ﻮ اﺧﺘﺒﺎر اﻟﻠﻐﺔ اﻟﺬي ﻳﺠﺐ ﻋ®¯ ﺟﻤﻴﻊ اﳌﺘﻘﺪﻣ‪g‬ن ﻟﻠﺘﺪر‪I‬ﺐ ‪’ ¯6‬ﺎرﻓﺴﺖ دﺧﻮﻟﮫ‪ ،‬ﻓﻤﻦ ﺧﻼﻟﮫ ‪¹‬ﺴﺘﻄﻴﻊ ﺗﺤﺪﻳﺪ درﺟﺔ ﻓ•ﻢ واﺳ‪2‬ﻴﻌﺎب اﳌﺘﻘﺪم ﻟﻠﻐﺔ‬
‫اﻻﻧﺠﻠ‪¬g‬ﻳﺔ ﺣ‪ ×î‬ﻳﺘﻢ اﺧﺘﻴﺎر اﳌﺴﺘﻮى اﳌﻨﺎﺳﺐ ﻟﻴﺒﺪأ ﻣﻨﮫ‪.‬‬
‫‪ -‬ﻗﺒﻞ اﺗﻤﺎم ﻋﻤﻠﻴﺔ ا‪&%$‬ﺰ‪ ،‬ﻋ®¯ ﺟﻤﻴﻊ اﳌﺘﻘﺪﻣ‪g‬ن ا‪&$‬ﺪد ﻋﻤﻞ اﺧﺘﺒﺎر ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮى اﻻﺧﺒﺎر ﻣﺘﺎح اوﻧﻼﻳﻦ‪،‬‬
‫ﻳﻘﻮم ﻣﻮﻇﻒ ﺧﺪﻣﮫ اﻟﻌﻤﻼء ﺑﺄرﺳﺎل اﻟﻠﻴﻨﻚ ا‪ 7ã‬اﻟﻌﻤﻴﻞ ‪ 76‬ا‪ð$‬ﺎل )‪ .(https://sys.harvestcollege.co.uk/customerPortal‬و‪ƒ‬ﻘﻮم „ﻌﻤﻞ ال ‪Oral‬‬
‫ﻋﻦ ﻃﺮ‪ƒ‬ﻖ اﻟﺘﻠﻴﻔﻮن ﻋﻦ ﻃﺮ‪ƒ‬ﻖ ال ‪.Placer‬‬
‫‪² -‬ﻌﺪ اﺗﻤﺎم اﻻﺧﺘﺒﺎر‪ ،‬ﻋ®¯ ﻣﺴﺌﻮل اﺧﺘﺒﺎر ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮى اﺧﻄﺎر ﻣﺴﺌﻮل اﳌﺒﻴﻌﺎت ﺑﺎﳌﺴﺘﻮى اﻟﺬي أﺣﺮزﻩ ‪r‬ﻞ ﻣﺘﻘﺪم ﺣ‪ ×î‬ﻳﻘﻮم ﺑﺘﺪو‪I‬ﻦ ذﻟﻚ ﻋ®¯‬
‫اﺳﺘﻤﺎرة ا‪&%$‬ﺰ ا‪{$‬ﺎﺻﺔ ﺑﺎﳌﺘﻘﺪم ﻋ®¯ اﻟﻔﻮر‪.‬‬
‫‪ -‬ﻳﻘﻮم ﻣﺴﺌﻮل اﳌﺒﻴﻌﺎت ﺑﺘﺤﺪﻳﺚ ﻣﺎ ‪ò‬ﻌﺮف ﺑـ ﺗﻘﺮ‪ƒ‬ﺮ اﺧﺘﺒﺎر ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮى ‪ PT Report‬ﺑﺼﻔﺔ ﻳﻮﻣﻴﺔ ﺑﺎﻟﺘ‪ô‬ﺴﻴﻖ ﻣﻊ ﻣ‪ô‬ﺴﻖ ﺑﺮاﻣﺞ اﻟﺘﺪر‪I‬ﺐ‬
‫‪ Training Coordinator‬واﻟﺬي ﻳﺤﺘﻮي ﻋ®¯ ﺟﻤﻴﻊ اﳌﺘﻘﺪﻣ‪g‬ن اﻟﺬﻳﻦ ﻗﺎﻣﻮا ‪²‬ﻌﻤﻞ اﻻﺧﺘﺒﺎر ‪ ¯6‬اﻟﻴﻮم اﻟﺴﺎﺑﻖ ﻣﺘﻀﻤﻨﺎ ﻣﻼﺣﻈﺎت ‪r‬ﻞ ﻣﺘﻘﺪم‬
‫ﺑﺠﺎﻧﺐ اﺳﻤﮫ‪.‬‬

‫ﺗﻘﺎر‪.‬ﺮاﳌ‪¢‬ﺎﳌﺎت اﻟﻮاردة و اﻟﺼﺎدرة ‪Inbound/Outbound Calls‬‬

‫§ ﻣ ﻦ وا ﺟ ﺒ ﺎ ت ﻣ ﻤ ﺜ ﻞ اﳌ ﺒ ﻴ ﻌ ﺎ ت اﻷﺳ ﺎ ﺳﻴ ﺔ ‪ ،‬ا ﻟ ﺮد ﻋ ® ¯ ﻣ ‪ K‬ﺎ ﳌ ﺎ ت ا ﻟ ﻌ ﻤ ﻼ ء وا ﻟ ﻘ ﻴ ﺎ م ‪ ²‬ﻌ ﻤ ﻞ ﻟ ‪ Ü‬ﺲ ا ﻗ ﻞ ﻣ ﻦ ‪ 150‬ﻣ ‪ K‬ﺎ ﳌ ﺔ ﻣ ﺒ ﻴ ﻌ ﺎ ت ﻳ ﻮﻣ ﻴ ﺎ ‪ ،‬ﺑ ﺤ ﺪ أ د ‪ ¹‬ﻰ‬
‫‪ 100‬ﻣ ‪ K‬ﺎ ﳌ ﺔ ﻧ ﺎ ÷‪ ð‬ﺔ ‪ ،‬ﺛﻢ ˜ ‪ &3‬ﻴ ﻞ ا ﻟ ﺒ ﻴ ﺎ ﻧ ﺎ ت ﻋ ® ‪ 7‬ا ل ‪ System‬ا ‪ { $‬ﺎ ص ﺑ ﺎ ﻟ ﺸ ﺮﻛ ﺔ وا ﻟ ﺬ ي ﻳ ﻨ ﻘ ﺴ ﻢ ا ‪: ¯ ã‬‬

‫ﺗ ﺘ ﻘ ﺴ ﻢ ا ل ‪: Source‬‬

‫‪ .1‬ﺑ ﻴ ﺎ ﻧ ﺎ ت ﺟ ﻤﻴ ﻊ ا ﻟ ﻌ ﻤﻼ ء اﳌ ﺘ ﺼ ﻠ„ ن ‪:Daily Contacts‬‬

‫ﻳ ﺘ ﻢ ﻓ ﻴ ﮫ ˜ ‪ & 3‬ﻴ ﻞ ﺟ ﻤ ﻴ ﻊ ا ﳌ ‪ K‬ﺎ ﳌ ﺎ ت ا ﻟ ﻴ ﻮﻣ ﻴ ﺔ ا ﻟ ﻮا رد ة و‪ I‬ﺤ ﺘ ﻮي ا ﳌ ﻠ ﻒ ﻋ ® ¯ ﺑ ﻴ ﺎ ﻧ ﺎ ت ا ﻟ ﻌ ﻤ ﻼ ء ذ وي ا ﻻﺳ ﺘ ﻔ ﺴ ﺎ رات ﻋ ﻦ ا ﻟ ” ‪h‬اﻣ ﺞ وﺧ ﻄﻂ‬
‫ا ﻻﺳ ﻌ ﺎ ر " و‪ I‬ﺤ ﺘ ﺎ ج ’ ﺬ ا ا ﻟ ﻨ ﻮع درﺟ ﺔ ﻋ ﺎ ﻟ ﻴ ﺔ ﻣ ﻦ ﻣ • ﺎ رات ا ﻟﺒ ﻴ ﻊ واﻻ ﻗ ﻨ ﺎ ع " ‪.‬‬

‫‪ .2‬ﺑ ﻴ ﺎ ﻧ ﺎ ت ﻋ ﻤ ﻼء ا ﻻﺳﺘ ﻔ ﺴﺎ رات ﺑ ﺪا ﺧ ﻞ اﻟ ﻔ ﺮو ع ‪:Branch Inquiry‬‬

‫ﻳ ﺘ ﻢ ˜ ‪ & 3‬ﻴ ﻞ ﺑ ﻴ ﺎ ﻧ ﺎ ت ا ى ﻋ ﻤ ﻴ ﻞ ﻳ ﺄ ˜ ﻲ ا ‪ ¯ ã‬ا ﻟ ﻔﺮع ﻣ ﻦ ا ﺟ ﻞ ا ﻻﺳ ﺘ ﻔ ﺴ ﺎ ر ﻋ ﻦ ا ﻟ ” ‪h‬اﻣ ﺞ وﺧ ﻄﻂ ا ﻻﺳ ﻌ ﺎ ر ‪.‬‬

‫‪ .3‬ﺑ ﻴ ﺎ ﻧ ﺎ ت ﻋ ﻤﻼ ء ا ﻻﺳ ﺘ ﻔ ﺴ ﺎ را ت ا ﻻ ﻟ ﻜ ®¯ و ﻧ ﻴ ﺔ ‪:Online Lead s‬‬

‫ﻳ ﺤ ﺘ ﻮي ا ﳌ ﻠ ﻒ ﻋ ® ¯ ﺑ ﻴ ﺎ ﻧ ﺎ ت ﺟ ﻤ ﻴ ﻊ ا ﻟ ﻌ ﻤ ﻼ ء ا ﻟﺬ ﻳ ﻦ ﻗ ﺎ ﻣ ﻮا ﺑ ﺎ ‪ & % $‬ﺰ ﻋ ﻦ ﻃ ﺮ‪ I‬ﻖ ا ﻟ ﻮﺳﺎ ﺋ ﻞ ا ﻻ ﻟ ﻜ « ‪ h‬و ﻧﻴ ﺔ وا ﻟ ﺬ ي ﻳ ﺘ ﻢ ا رﺳﺎ ﻟ ﮫ ﻋ ﻦ ﻃ ﺮ‪ I‬ﻖ‬
‫ﻣ ﺴﺌ ﻮل ﻣ ﻮا ﻗ ﻊ ا ﻟ ﺘ ﻮا ﺻ ﻞ اﻻﺟ ﺘ ﻤ ﺎ ‪. 7 ø‬‬

‫‪ .4‬ﺑ ﻴ ﺎ ﻧ ﺎ ت ﻋﻤ ﻼ ء ‪WhatsApp‬‬
‫ﺗ ﺤ ﺘ ﻮي ا ﻟ ﺼ ﻔ ﺤ ﮫ ﻋ ® ¯ ﺑ ﻴ ﺎ ﻧ ﺎ ت ا ﳌﺘ ﺪ ر‪ g ß‬ن ا ﻟ ﺬ ﻳ ﻦ ﻗ ﺎ ﻣ ﻮا ﺑ ‪ & ù‬ﺰ ا ﳌ ﺴ ﺘ ﻮ‪ I‬ﺎ ت ا ﻟ ﺘ ﻤ • ﻴ ﺪ ﻳ ﺔ ﻓ ﻘﻂ و‪ I‬ﺘ ﻢ ا رﺳ ﺎ ﻟ ﮫ ‪ /‬ﺗ ﺤ ﺪ ﻳ ﺜ ﮫ ﻋ ﻦ ﻃ ﺮ‪ I‬ﻖ ﻣ ﻤ ﺜ ﻞ‬
‫ﺧ ﺪ ﻣ ﺔ ا ﻟ ﻌ ﻤ ﻼ ء ا ﳌ ﺴ ﺌ ﻮل‬

‫‪ .5‬ﺑ ﻴ ﺎ ﻧ ﺎ ت اﻟ ﻌ ﻤ ﻼ ء اﳌ ﻘ ® ¯ﺣ „ن ‪:Recommendation Sheet‬‬

‫ﺗ ﺤ ﺘ ﻮي ا ﻟ ﺼ ﻔ ﺤ ﮫ ﻋ ® ¯ ﺑ ﻴ ﺎ ﻧ ﺎ ت ا ﻟﻌ ﻤ ﻼ ء ذ وي ا ﻻﺳ ﺘ ﻔ ﺴ ﺎ رات ﻋ ﻦ ا ﻟ ” ‪h‬ا ﻣ ﺞ وﺧ ﻄ ﻂ اﻻﺳ ﻌ ﺎ ر ‪ 7 6‬ا ﻟ ﻔ ﺮو ع ا ﻻﺧ ﺮى ا و ‪ 7 6‬ا ﻟ ﻔ ﺼﻮل ا ‪ ð $‬ﺎ ﻟ ﻴ ﺔ‬

‫‪ .6‬أ ﻣﺘ ﺤ ﺎ ﻧ ﺎ ت ﺗ ﺤ ﺪ ﻳ ﺪ اﳌ ﺴ ﺘ ﻮي ‪PT Leads :‬‬

‫ﺗ ﺤ ﺘ ﻮي ا ﻟ ﺼﻔ ﺤ ﮫ ﻋ ® ‪ 7‬ﺑ ﻴ ﺎ ﻧ ﺎ ت ا ﻟ ﻌ ﻤ ﻼ ء ا ﻟ ﻠ ﺬ ﻳ ﻦ ﻗ ﺎ ﻣ ﻮ ‪²‬ﻌ ﻤ ﻞ ا ﻣ ﺘ ﺤ ﺎ ن ﺗ ﺤ ﺪ ﻳﺪ ﻣ ﺴ ﺘ ﻮي ﻣ ﻦ ا ل ‪ website‬وﺗ ﺎ ‪ ²‬ﻌ ‪ g‬ن ﻟ ﻠ ﻔ ﺮع و‪ I‬ﺮﻏ ﺒ ﻮن‬
‫ا ﻟﺘﻘ ﺪم ا ‪ 7ã‬ا ‪&%$‬ﺰ ‪.‬‬

‫‪Updated January, 2020‬‬ ‫‪9‬‬

 ‫ﻋﻨﺪ اﺿﺎﻓﮫ أي ﺑﻴﺎﻧﺎت ﻋ®‪ System 7‬اﻟﺸﺮﻛﮫ ﺗ‪K‬ﻮن ﺑﺎﻟﺸ‪K‬ﻞ اﻻ˜ﻲ ‪:‬‬ ‫‪-‬‬

‫اﻻﺳم اﻷول ﻟﻐﮫ اﻧﺟﻠﯾزﯾﮫ‬ ‫اﻻﺳم اﻟﺛﺎﻧﻲ ﻟﻐﮫ اﻧﺟﻠﯾزﯾﮫ‬ ‫اﻻﺳم اﻟﺛﺎﻟث ﻟﻐﮫ اﻧﺟﻠﯾزﯾﮫ‬

‫اﻻﺳم ﺑﺎﻟﻛﺎﻣل ﻋرﺑﻲ‬ ‫اﻟﻧوع‬

‫ﻣوﺑﺎﯾل ‪١‬‬ ‫ﻣوﺑﺎﯾل ‪٢‬‬

‫اﻻﯾﻣﯾل‬ ‫‪Lead‬ﻧوع ال‬

‫ﻛﯾف ﻋرﻓت اﻟﺷرﻛﮫ‬ ‫اﻟﻣوﻋﯾد اﻟﻣﻔﺿﻠﮫ‬

‫اﻟﺧدﻣﮫ اﻟﻣﻔﺿﻠﮫ‬ ‫اﻟﻔرع اﻟﻣﺧﺗﺎر‬

‫اﻟدﺑﻠوﻣﮫ اﻟﻣﻔﺿﻠﮫ‬ ‫اﻟﻣﺳﺗوي‬

‫إﺿﺎﻓﺎت ﺧﺎﺻﮫ ﻟﻠﻌﻣﯾل‬

‫ﺗﻔﺎﺻﯾل ﺑﯾﺎﻧﺎت ﺧري‬
‫‪Save‬اﺿﻐط ﻋﻠﻲ‬

‫§ ﺑ ﺎ ﻟ ‪ ô‬ﺴ ﺒ ﺔ ﳌ‪ K‬ﺎ ﳌﺎ ت ا ﳌﺒ ﻴ ﻌ ﺎ ت ‪ ،‬ﻋ ® ¯ ‪ r‬ﻞ ﻣ ﻤ ﺜ ﻞ ﻣ ﺒ ﻴ ﻌ ﺎ ت ﺑ ﺎ ﻟ ﻔ ﺮع ˜ ‪ & 3‬ﻴ ﻞ ا ﻟ ﺒ ﻴ ﺎ ﻧ ﺎ ت ا ﻟ ﺘ ﺎ ﻟ ﻴ ﺔ ﻋ ﻦ ‪ r‬ﻞ ﻣ ‪ K‬ﺎ ﳌ ﺔ ‪:‬‬

‫‪ -‬ا ﺳﻤ ﮫ ‪ ،‬ﺗ ﺎ ر‪ I‬ﺦ ﻗ ﻴ ﺎ ﻣ ﮫ ﺑ ﺎ ﳌ ‪ K‬ﺎ ﳌ ﺔ ‪ ،‬ﺗﻔ ﺎ ﺻ ﻴ ﻞ ا ﳌ ‪ K‬ﺎ ﳌ ﺔ وﻣ ﺼ ﺪ ر’ ﺎ وﻣ ﺎ ا ﻧ ‪ ¨ û‬ﺖ ﻋ ﻠ ﻴ ﮫ " ﺣ ﺎ ﻟ ﺔ ا ﳌ ‪ K‬ﺎ ﳌ ﺔ ا ﻟ ‪ ¨ ü‬ﺎ ﺋ ﻴ ﺔ " وا ﻟ ‪ · î‬ﺗ ﻮ‪ þý‬ﻣ ﺎ ا ذ ا ‪r‬ﺎ ن‬
‫ا ﻟ ﻌ ﻤ ﻴ ﻞ ﺳ ﻴ ﻘ ﻮم ﺑ ﺰ‪ I‬ﺎ رة ا ﻟ ﻔ ﺮع ﻟ ‪ & % ÿ‬ﺰ ‪ ،Coming‬ﺳ ﻴ ﺆﺟﻞ ا ‪ & % $‬ﺰ ا ‪ ¯ ã‬وﻗ ﺖ ﻻﺣ ﻖ ‪ ، Thinking‬ا ﻋ « ‪h‬ض ا ﳌ ‪ K‬ﺎ ﳌ ﺔ ﺛ ﻢ أ ﻏ ﻠ ﻖ ا ‪ { $‬ﻂ‬
‫‪ ،Cancelled‬ا م ا ﻧ ﮫ ﻟ ﻢ ‪ ò‬ﺴ ﺘ ﻄ ﻊ ا ﻟﻮﺻ ﻮل ﻟ • ﺬ ا ا ﻟ ﻌ ﻤ ﻴ ﻞ ‪ . . . . ، Call Back‬ا ‪ ¯ ã‬ا ﺧ ﺮﻩ ‪.‬‬

‫‪Lead Type‬‬ ‫‪Action‬‬ ‫‪Action Date‬‬

‫‪Coming‬‬ ‫‪Re-Call‬‬ ‫‪15 May 2022‬‬
‫‪Call Back‬‬ ‫‪Send‬‬ ‫‪20 May 2022‬‬
‫‪WhatsApp‬‬
‫‪Thinking‬‬ ‫‪Re-Call‬‬ ‫‪21 May 2022‬‬
‫‪Postponed‬‬ ‫‪Re-Call‬‬ ‫‪30 May 2022‬‬
‫ﻣ ﺜﺎ ل ‪:‬‬
‫ا ﻟ ﻌ ﻤ ﻴ ﻞ ﺳ ﻴ ﻘﻮم ﺑ ﺰ‪ I‬ﺎ رة ا ﻟ ﻔ ﺮع ﻟ ‪ & % ÿ‬ﺰ ‪ ،‬ﺗ ﺎ ر‪ I‬ﺦ ا ﻟ ﺰ‪ I‬ﺎ رة ‪.Customer is coming, Date of visit .‬‬ ‫‪-‬‬
‫ا ﻟ ﻌ ﻤ ﻴ ﻞ ﺳ ﻴ ﺆﺟ ﻞ ا ‪ & % $‬ﺰ ‪ ،‬ا ‪ ¯ ã‬ﻣ ‪ × î‬؟ ﺳ " ﺐ ا ﻟ ﺘ ﺄ ﺟﻴ ﻞ ؟ ﺗﺎ ر‪ I‬ﺦ إﻋ ﺎ دة ا ‪ ð#‬ﺎ وﻟ ﺔ ﻟ ﻠ ﺘ ﺬ ﻛ ‪Postponed, Reason, till when? Call . h g‬‬ ‫‪-‬‬
‫?‪back date‬‬
‫ا ﻟ ﻌ ﻤ ﻴ ﻞ ﻗ ﺎ م ﺑ ﺎ ﻋ « ‪h‬ا ض ا ﳌ ‪ K‬ﺎ ﳌ ﺔ واﻏ ﻼق ا ‪ { $‬ﻂ ‪ ،‬ﺳ " ﺐ ا ﻻﻋ « ‪h‬ا ض ا و ا ﻏ ﻼق ا ‪ { $‬ﻂ ا ن وﺟﺪ ؟ ‪Cancelled or Hung-up,‬‬ ‫‪-‬‬
‫)‪reason? (Not interested‬‬
‫˜ ﻌ ﺬ ر ا ﻟﻮﺻ ﻮل ﻟ ﻠ ﻌ ﻤ ﻴ ﻞ ‪ ،‬ﺗ ﻢ ا رﺳ ﺎ ل رﺳ ﺎ ﻟ ﺔ ا و ا ﻳ ﻤ ﻴ ﻞ ﻟ ﮫ ‪ ،‬ﺗ ﺎ ر‪ I‬ﺦ إ ﻋ ﺎ د ة ا ‪ ð #‬ﺎ وﻟ ﺔ ‪Unreachable, Text or email sent, Call .‬‬ ‫‪-‬‬
‫?‪back date‬‬

‫‪Updated January, 2020‬‬ ‫‪10‬‬

 ‫اﻟﻔوﻟو اب ﻟﻣﺎ ﯾﺧﻠص‬

‫ﺗﺣدﯾد ﻧوع ال ‪Follow Up‬‬

‫ﺗﺣدﯾد ﻧوع اﻟﻣﻛﺎﻟﻣﺔ‬

‫ﺗﺣدﯾد ﻧوع ‪Feedback‬‬

‫اﻻﻛﺷن اﻟﻣﺣدد ﻣن ‪Agent‬‬ ‫ﺗﺣدﯾد ﺗﺎرﯾﺦ اﻻﻛﺷن‬

‫ﺗﺣدﯾد ﻧوع اﻟﻣﻛﺎﻟﻣﮫ‬

‫ﺿﻐط ﻋﻠﻲ ‪Save‬‬

‫„ ﻌ ﺪ ا ﻻﻧ ¦ §ﺎ ء ﻣ ﻦ ا ﳌ ¨ﺎ ﳌ ﺎ ت © ﻴ ﻈ‪ d‬ﺮ ‪Follow Up Tab XW‬‬

‫ﻧ ﻘ ﻮم ﺑ ﻤ ﺘ ﺎ ‪ ²‬ﻌ ﮫ ا ﻟ ﻌ ﻤ ﻴ ﻞ وﺗ ﺤ ﺪ ﻳ ﺪ ﻟ ﮫ ﻣ ﻴ ﻌ ﺎ د ا ﺧ ﺮ ﻟ ﻠ ﻤ ‪ K‬ﺎ ﳌ ﮫ ا ﻟ ﻘ ﺎ د ﻣ ﮫ ا و ﻣ ﻴ ﻌ ﺎ د ﻟ ‪ ð ÿ‬ﻀﻮر ﻟ ﻠ ﻔﺮع ‪.‬‬

‫‪Updated January, 2020‬‬ ‫‪11‬‬

 ‫ا ﳌﻄ ﻠ ﻮب ﻳ ﻮﻣ ﻴ ﺎ ﻋ ﺪ د ﻣ ‪ K‬ﺎ ﳌ ﺎ ت ﻳ ‪ K‬ﻮن ‪ Discipline‬ﻣ ﻌ ‪ g‬ن‬

‫اﻟﺘﻘﺮ‪.‬ﺮاﻟﻴﻮﻣﻲ ‪Daily Report‬‬

‫§ ﻋ ® ¯ ‪ r‬ﻞ ﻣ ﻤ ﺜ ﻞ ﻣ ﺒ ﻴ ﻌ ﺎ ت ﺑ ﺎ ﻟ ﻔ ﺮع ﺗ ﺤ ﺪ ﻳ ﺚ ا ﻟ ﺘ ﻘ ﺮ‪ I‬ﺮ ا ﻟ ﻴ ﻮﻣ ﻰ ‪r‬ﺎ ﻟ ﻶ ˜ ﻲ ‪:‬‬
‫‪ -‬ﻋ ﺪ د ا ﳌ ‪ K‬ﺎ ﳌ ﺎ ت ا ﻟ ‪ · î‬ﻗ ﺎ م ﺑ ﺈ ﺟ ﺮا ء ’ ﺎ ﻣ ﺘ ﻀ ﻤ ﻨ ﺔ ا ‪ ð $‬ﺎ ﻟ ﺔ ا ﻟ ‪ ¨ ü‬ﺎ ﺋ ﻴ ﺔ ﻟ ﻠ ﻤ ‪ K‬ﺎ ﳌ ﺎ ت ‪.‬‬
‫‪ -‬ﻋ ﺪ د ا ﳌ ‪ K‬ﺎ ﳌ ﺎ ت ا ﻟ ‪ · î‬ﻗ ﺎ م ﺑ ﺈ ﺳ ﺘ ﻘ ﺒ ﺎ ﻟ • ﺎ ﻣ ﺘ ﻀ ﻤ ﻨ ﺔ ﻣ ﺼ ﺪ ر ﻣ ﻌ ﺮﻓ ﺔ ا ﻟ ﻌ ﻤ ﻴ ﻞ ‪ ¨ º‬ﺎ رﻓ ﺴ ﺖ ‪.‬‬
‫‪ -‬ﻋ ﺪ د ا ﻟ ﺘ ﻔ ﻌ ﻴ ﻼت ا ﻟ ‪ · î‬ﻗ ﺎ م ‪ ¨ º‬ﺎ ﺧ ﻼ ل ا ﻟ ﻴ ﻮم ﻣ ﺘ ﻀﻤ ﻨ ﺔ ﻧ ﻮع ا ﻟ ﺘ ﻔﻌ ﻴ ﻞ ) ﺗ ﻔ ﻌ ﻴ ﻞ ا ﳌﺒ ﻴ ﻌ ﺎ ت ا ‪ { $‬ﺎ رﺟ ﻴ ﺔ ”‪ ،“Code S‬ﺗ ﻔ ﻌ ﻴ ﻞ ﺧ ﺪ ﻣ ﺔ ﺟﺪ ﻳ ﺪ ة “‬
‫) ”‪TB – Diploma – Level by Leve‬‬
‫‪ -‬ﻋ ﺪ د ا ‪ & % $‬ﻮز ات ا ﻟ ‪ · î‬ﻗ ﺎ م ‪ ¨ º‬ﺎ ﺧ ﻼ ل ا ﻟ ﻴ ﻮم ﻣ ﺘ ﻀ ﻤ ﻨ ﺔ ا ﻟ ﻘ ﻴ ﻤ ﺔ ا ﻟﻨ ﻘ ﺪ ﻳ ﺔ ا ﻟ‪ · î‬ﺗ ﻢ د ﻓ ﻌ •ﺎ ﻟ ‪ K‬ﻞ '& ﺰ ‪.‬‬
‫ﻳ ﻘ ﻮم ﻣ ﻤ ﺜ ﻞ ا ﳌﺒ ﻴ ﻌ ﺎ ت ﻳ ﻮﻣ ﻴ ﺎ ﺑ ﺘ ﺤ ﺪ ﻳ ﺚ ﺗ ﻘ ﺮ‪ I‬ﺮﻩ ا ﻟ ﻴ ﻮﻣ ﻰ ‪ ² Daily Report‬ﻌ ﺪ ا ﻧ ‪ ¨ û‬ﺎء ﻓ « ‪h‬ة ﻋ ﻤ ﻠ ﮫ ا ‪ ¯ ã‬ﻣ ﺪ ﻳ ﺮﻩ ا ﳌ ﺒ ﺎ ﺷ ﺮ " ﻣ ﺪ ﻳ ﺮ ا ﻟ ﻔ ﺮع " ا ﻟ ﺬ ى ﺑ ﺪ ور ﻩ‬
‫ﻳ ﻘ ﻮم ﺑ ﻤ ﺮا ﺟ ﻌ ﺔ ا ﻟ ﺘ ﻘ ﺮ‪ I‬ﺮ وذ ﻟ ﻚ ﺑ ﺎ ﻟ ﺘ ‪ ô‬ﺴ ﻴ ﻖ ﻣ ﻊ ﻣ ﺪ ﻳ ﺮ ا ﳌ ﺒ ﻴ ﻌ ﺎ ت ﺑ ﺎ ﻟ ﺸ ﺮﻛ ﺔ ‪.Sales Manager‬‬

‫اﻟﻔﻮ اﺗ„¯"ﺗﻘﺮ‪.‬ﺮاﳌﺪﻓﻮﻋﺎت اﻟﻴﻮﻣﻲ" ”‪Receipts “Daily Payments Sheets‬‬

‫ً‬
‫§ "ﻌﺘ‪ &%‬ﻣﺴﺌﻮل اﳌﺒﻴﻌﺎت ﻣﺴﺌﻮﻻ ﻋﻦ اﻟﻔﻮاﺗ‪ &9‬ﻣﺘﻀﻤﻨﺔ‪:‬‬
‫‪ -‬اﻟﺪﻓﻌﺔ اﻻو‪ CB‬ﻣﻦ اﻟﺮﺳﻮم ﻟﻠﻤﺘﺪر‪9I‬ن ا‪LK‬ﺪد واﻻﻗﺴﺎط ا‪PK‬ﺎﺻﺔ ﺑﺎﳌﺘﺪر‪9I‬ن ا‪SK‬ﺎﻟﻴ‪9‬ن‪.‬‬
‫ً‬
‫‪ -‬ﺷ‪V‬ﺎدة ‪X‬ﺎرﻓﺴﺖ "ﺗ[ﻠﻔ\]ﺎ ‪ 560‬ﺟﻨ‪]b‬ﺎ و‪c‬ﺴﻠﻢ ا‪ CB‬اﳌﺘﺪرب ‪ Cf‬ﺧﻼ ‪ 15‬ﻳﻮم ﻣﻦ ﺗﺎر‪k‬ﺦ ﺳﺪاد رﺳﻮﻣ‪V‬ﺎ"‪.‬‬
‫‪ -‬ﺷ‪V‬ﺎدة ‪m‬ﺎﻣ‪&%‬ﻳﺪج "ﺗ[ﻠﻔ\]ﺎ ‪ 55‬دوﻻر اﻣﺮ‪[k‬ﻲ و‪c‬ﺴﻠﻢ ا‪ CB‬اﳌﺘﺪرب ‪ Cf‬ﺧﻼل ‪ 30‬ﻳﻮم ﻣﻦ ﺗﺎر‪k‬ﺦ ﺳﺪاد رﺳﻮﻣ‪V‬ﺎ"‪.‬‬
‫‪ -‬اﺧﺘﺒﺎر ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮى "ﺗ[ﻠﻔﺘﮫ ‪ 100‬ﺟﻨ‪]b‬ﺎ و‪k‬ﺘﻢ ‪Ltc‬ﻴﻠﮫ ﻋ‪ Cu‬اﻟﻔﻮر ‪ Cf‬ﺗﻘﺮ‪k‬ﺮ اﺧﺘﺒﺎرات ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮى ‪."PT Report‬‬
‫ً‬
‫‪ -‬رﺳﻮم ﻃﻠﺐ اﻟﺘﺤﻮ‪k‬ﻞ ﻣﻦ ﻓﺼﻞ او دﺑﻠﻮﻣﺔ ﻷﺧﺮى ‪ 50‬ﺟﻨ‪]b‬ﺎ ﺑﺪاﻳﺔ ﻣﻦ اﳌﺮة اﻟﺜﺎﻧﻴﺔ‪.‬‬
‫ً‬
‫‪ -‬رﺳﻮم ﻃﻠﺐ اﻟﺘﺤﻮ‪k‬ﻞ ﻣﻦ ﻓﺮع ﻷﺧﺮ ‪ 100‬ﺟﻨ‪]b‬ﺎ ﺗﺪﻓﻊ ﻓﻘﻂ ‪ Cf‬ﺣﺎﻟﺔ اﻟﺘﺤﻮ‪k‬ﻞ ‪Š‬ﻌﺪ ﺑﺪء اﻟﺘﺪر‪k‬ﺐ‪.‬‬

‫‪Updated January, 2020‬‬ ‫‪12‬‬

 ‫ً‬
‫‪ -‬رﺳﻮم ﻃﻠﺐ ا‪SŒ‬ﺎﺿﺮة اﻟﺘﻌﻮ‪k‬ﻀﻴﺔ ‪ 100‬ﺟﻨ‪]b‬ﺎ ﻟﻠﻤﺘﺪر‪9I‬ن اﳌﻔﺼﻮﻟ‪9‬ن ﻟﻌﺪة اﺳﺒﺎب ﻣ‪]Ž‬ﺎ‪ :‬ا ﻟ ﺮﺳ ﻮب ‪ • f‬اﻻﻣ ﺘ ﺤ ﺎ ن ‪ ،‬ا ﻟ ﺘ ﻌ ﺎ ﻣ ﻞ ﺑ ﺄ ﺳ ﻠ ﻮب ﻏ ‪ & 9‬ﻣ ‪ V‬ﺬب ‪ ،‬ا ﻟ ﻐ ﻴ ﺎ ب‬
‫ﻷ ﻛ– & ﻣ ﻦ ﻣ ﺮة ‪ • f‬ﻧ ﻔ ﺲ اﳌ ﺴ ﺘ ﻮى او ‪ • f‬ﻳ ﻮم اﻻﻣ ﺘ ﺤ ﺎ ن‪ ،‬إ ﻃ ﺎ ﻟ ﺔ ﻓ ™ &ة ا ﻟ ﺘ ﺠ ﻤ ﻴ ﺪ ﻷ ﻛ– & ﻣ ﻦ ا ﳌ ﺘ ﻔ ﻖ ﻋﻠ ﻴ ﮫ‪.‬‬
‫ž ﻣ ﺪ ة ا ‪ S Œ‬ﺎ ﺿ ﺮة ا ﻟ ﺘ ﻌ ﻮ‪ k‬ﻀ ﻴ ﺔ‪ :‬ﺳ ﺎ ﻋﺔ ﻓ ﻘ ﻂ ‪.‬‬
‫‪ -‬رﺳﻮم ﻃﻠﺐ اﻟﺘﺠﻤﻴﺪ ‪ 250‬ﺷ‪V‬ﺮ و ‪ 350‬ﺑﺤﺪ اﻗ•‪ 3 Ÿž‬ﺷ‪V‬ﻮر و ‪ 450‬اﻛ™& ﻣﻦ ‪ 3‬ﺷ‪V‬ﻮر‬
‫ً‬
‫‪ -‬ﻳﺠﺐ اﻟﺘﺄﻛﺪ ان اﳌﺘﺪرب ﻗﺪ ﻗﺎم ﺑﻤﻞء ﻧﻤﻮذج اﻟﻄﻠﺐ وﺗﺤﺪﻳﺚ ﺟﻤﻴﻊ اﻟﻔﻮاﺗ‪ &9‬ﺑﺈﺿﺎﻓﺔ ﺑﻴﺎﻧﺎت اﳌﺘﺪر‪9I‬ن ‪m‬ﺎﻣﻠﺔ ﻛﻤﺎ وﺟﺪت ‪ Cf‬أﻳﺎ ﻣﻦ اﻟﻄﻠﺒﺎت اﻟﺴﺎﺑﻘﺔ‪.‬‬
‫‪ -‬ﻋ‪ Cu‬ﻣﺪﻳﺮ اﻟﻔﺮع ارﺳﺎل ﺗﻘﺮ‪k‬ﺮ‪/‬ﻗﺎﺋﻤﺔ اﳌﺪﻓﻮﻋﺎت اﻟﻴﻮﻣﻴﺔ‪ Payments Daily Sheet‬ا‪ CB‬ادارة ا‪SK‬ﺴﺎﺑﺎت ﺑﺼﻔﺔ ﻳﻮﻣﻴﺔ‪ ،‬ﺛﻢ ﺗﺤﺪﻳﺚ ﺗﻘﺮ‪k‬ﺮ ﺣﺮﻛﺔ ا‪PK‬ﺰ‪k‬ﻨﺔ ﺑﺈﺿﺎﻓﺔ‬
‫ﺟﻤﻴﻊ ار‪I‬ﺎح وﻣﺼﺮوﻓﺎت اﻟﻔﺮع‪.‬‬

‫ﺗﻘﺎر‪.‬ﺮاﻟﺘﺤﻮ‪.‬ﻼت ﻣﻦ اﻟﺪﺑﻠﻮﻣﺔ او اﻟﻔﺮع ”‪Transfer Sheets “Branch or Diploma‬‬

‫أوﻻ‪ :‬ﻗﺎﺋﻤﺔ ﺗﺤﻮ‪.‬ﻼت اﻟﻔﺮع ‪Branch Transfer Sheet‬‬
‫ﻣ ﻦ ﻣ ﺴ ﺌ ﻮﻟ ﻴ ﺎ ت إد ارة ﺧ ﺪ ﻣ ﺔ ا ﻟ ﻌ ﻤ ﻼ ء اﺳ ﺘ ﻼم وﻣ ﺘ ﺎ ‪ Š‬ﻌ ﺔ ﺗ ﻘ ﺮ‪ k‬ﺮ اﻟ ﺘ ﺤﻮ‪ k‬ﻼت د اﺧ ﻞ اﻟ ﻔ ﺮع " ‪ "Branch Transfer Sheet In‬ﻟ ﻼ ﺗ ﺼ ﺎ ل ﺑ ﺎ ﳌ ﺘ ﺪ ر‪ 9 I‬ن‬
‫ا ‪ S Œ‬ﻮﻟ ‪ 9‬ن وا ﻋ ﻼﻣ ‪ V‬ﻢ ﺑ ﺘ ﺎ ر‪ k‬ﺦ وﻣ ﻴ ﻌ ﺎ د ﺑ ﺪء اﳌ ﺴ ﺘ ﻮى ‪ ،‬وذ ﻟ ﻚ ﺑ ﺎ ﻟ ﺘ ¶ ﺴ ﻴ ﻖ ﻣ ﻊ ﻣ ¶ ﺴ ﻖ ﺑ ﺮاﻣ ﺞ ا ﻟ ﺘ ﺪ ر‪ k‬ﺐ ‪.‬‬
‫ﻣ ﻦ ﻣ ﺴ ﺌﻮﻟ ﻴ ﺎ ت إ د ا رة اﳌ ﺒ ﻴ ﻌ ﺎ ت ا ﻟ ﺪ اﺧ ﻠ ﻴ ﺔ ﺑ [ ﻞ ﻓ ﺮع ﺗ ﺤ ﻀ ‪ & 9‬ا ﻟ ﺒ ﻴ ﺎ ﻧ ﺎ ت ا ﻟ [ ﺎ ﻣ ﻠ ﺔ ﻟ ﻠ ﻤ ﺘ ﺪ ر‪ 9 I‬ن ا ﳌ ﺘ ﻘ ﺪ ﻣ ‪ 9‬ن ﺑ ﻄ ﻠ ﺐ ﺗ ﺤ ﻮ‪ k‬ﻞ ﻣ ﻦ ا ﻟ ﻔ ﺮع ﻓ ﻴ ﻤ ﺎ " ﻌ ﺮف ﺑ ـ ﺗ ﻘ ﺮ‪ k‬ﺮ‬
‫ا ﻟ ﺘ ﺤ ﻮ‪ k‬ﻼت ﻣ ﻦ اﻟ ﻔ ﺮع " ‪ "Branch Transfer Sheet Out‬وﺗ ﺘ ﻀ ﻤ ﻦ ﺗ ﻠ ﻚ اﻟ ﺒ ﻴ ﺎ ﻧ ﺎ ت " اﻻﺳ ﻢ ﺑ ﺎ ﻟ [ ﺎ ﻣ ﻞ ‪ ،‬اﻟ [ ﻮد ‪ ،‬رﻗ ﻢ اﳌ ﻮ‪ I‬ﺎ ﻳ ﻞ ‪ ،‬اﳌ ﺴ ﺘ ﻮى ‪ ،‬ا ﻷ ﻗ ﺴ ﺎ ط‬
‫ا ﳌ ﺪ ﻓ ﻮﻋ ﺔ واﳌ ﺘ ﺒ ﻘ ﻴ ﺔ " وا رﺳ ﺎ ﻟ ‪ V‬ﺎ ا ‪ C B‬ا ﻟ ﻔ ﺮع ا ﻟ ﺬ ي ﻗ ﺎ م ا ﳌ ﺘ ﺪ رب ﺑ ﺎ ﻟ ﺘ ﺤ ﻮ‪ k‬ﻞ ا ﻟ ‪ ] b‬ﺎ ﺑ ﺎ ﻟ ﺘ ¶ ﺴ ﻴ ﻖ ﻣ ﻊ ﻣ ¶ ﺴ ﻖ ﺑ ﺮا ﻣ ﺞ اﻟ ﺘ ﺪ ر‪ k‬ﺐ ‪.‬‬
‫إ ذ ا ‪m‬ﺎ ن ا ﳌ ﺘ ﺪ رب ا ‪ S Œ‬ﻮل ﻗﺪ ﺑ ﺪأ ا ﻟ ﺘ ﺪ ر‪ k‬ﺐ ‪ • f‬ا ﻟ ﻔ ﺮع ‪ ،‬ﻓ ﻴ ﺠ ﺐ د ﻓ ﻊ ﻣ ﺒ ﻠ ﻎ ‪ 100‬ﺟ ﻨ ﻴ ﺔ ﻣ ﻘ ﺎ ﺑ ﻞ ‪ X‬ﺬ ا ا ﻟ ﺘ ﺤ ﻮ‪ k‬ﻞ ‪ ،‬ا ﻣ ﺎ ‪ • f‬ﺣ ﺎ ﻟ ﺔ ﻣ ﻞ ء ﻃ ﻠ ﺐ ا ﻟ ﺘ ﺤ ﻮ‪ k‬ﻞ ﻗ ﺒ ﻞ ﺑ ﺪ ء‬
‫ا ﻟ ﺪ ور ة ‪ /‬اﻟ ﺪ ﺑ ﻠ ﻮﻣ ﺔ ﻓ ﻴ ﺘ ﻢ ا ﻟ ﺘ ﺤ ﻮ‪ k‬ﻞ ﺑ ﺪ ون ﻣ ﻘ ﺎ ﺑ ﻞ ﻛ ﻤ ﺎ ﻳ ﻤ ﻜ ﻦ ا ﻟ ﻘ ﻴ ﺎ م ﺑ ﮫ ﻣ ﻦ ﺧ ﻼ ل ا ﻻ ﺗ ﺼ ﺎ ل ا ﻟ ‪ V‬ﺎ ﺗ ﻔ ﻰ ﺑ ﺎ ﻟ ﻔ ﺮع ‪.‬‬

‫ﺛﺎﻧﻴﺎ‪ :‬ﻗﺎﺋﻤﺔ ﺗﺤﻮ‪.‬ﻼت اﻟﺪﺑﻠﻮﻣﺔ ‪Diploma Transfer Sheet‬‬

‫ﺗ ﻘ ﻮم ا د ا رة ﺧﺪ ﻣ ﺔ اﻟ ﻌﻤ ﻼ ء ﺑ ﻤ ﺘ ﺎ ‪ Š‬ﻌ ﺔ ﻃ ﻠ ﺒ ﺎ ت ﺗ ﺤ ﻮ‪ k‬ﻞ ا ﳌ ﺘ ﺪ ر‪ 9 I‬ن ﻣ ﻦ د ﺑ ﻠ ﻮﻣ ﺔ ﻷﺧ ﺮى ﺑ ﺪ اﻳ ﺔ ﻣ ﻦ ﺗ ﻮﺿ ﻴ ﺢ ﻣ ﺘ ﻄ ﻠ ﺒ ﺎ ت ا ﻟ ﺘ ﺤ ﻮ‪ k‬ﻞ و¿ • ‪:‬‬

‫‪ -‬ا ن ﻳ [ﻮن ا ﳌ ﺘ ﺪ رب ﻗ ﺪ أﻧ ‪ Ÿ À‬اﳌ ﺴ ﺘ ﻮى ﺣﻴ ﺚ ﻻ ﻳ ﻤ ﻜ ﻦ ا ﺗ ﻤ ﺎ م ﺗ ﻠ ﻚ ا ﻟ ﻌ ﻤ ﻠ ﻴ ﺔ ‪ C f‬ﻣ ﻨ ﺘ ﺼ ﻒ ا ﳌ ﺴ ﺘ ﻮى‬
‫ً‬
‫‪ -‬ا ن ﻳ ﻘ ﻮم ا ﳌ ﺘ ﺪ رب ‪ Š‬ﺴ ﺪا د ﻗ ﻴ ﻤ ﺔ ﻃﻠ ﺐ ا ﻟ ﺘ ﺤ ﻮ‪ k‬ﻞ وﻗ ﺪ ر‪ X‬ﺎ ‪ 50‬ﺟ ﻨ ‪ ]b‬ﺎ ﻣ ﻦ ا ﳌ ﺮة ا ﻟ ﺜ ﺎ ﻧ ﻴ ﺔ ‪.‬‬
‫‪ -‬ا ن ﻳ ﻘ ﻮم ا ﳌ ﺘ ﺪ رب ‪ Š‬ﺴ ﺪا د ﻗ ﻴ ﻤ ﺔ اﻟ ﻔ ﺎ رق ﺑ ‪ 9‬ن ﺳ ﻌ ﺮ ا ﻟ ﺪ ﺑ ﻠ ﻮﻣ ﺔ ا ‪ SK‬ﺎ ﻟ ﻴ ﺔ وا ﻟ ﺪ ﺑ ﻠ ﻮﻣ ﺔ ا‪ S Œ‬ﻮل ا ﻟ ‪ ] b‬ﺎ ا و ا ﻟ ﺘ ﺤ ﻮ‪ k‬ﻞ ﻣ ﻦ ﻣ ﻴ ﻌ ﺎ د ﺻ ﺒ ﺎ ‪ • Ã‬ا ‪ C B‬ﻣ ﻴ ﻌ ﺎ د ﻣ ﺴ ﺎ ‪ Ä‬ﻲ ‪.‬‬
‫‪ C f -‬ﺣ ﺎ ﻟ ﺔ ﻗ ﻴ ﺎ م ا ﻟ ﻄ ﺎ ﻟ ﺐ ﺑ ﻤ ﻞ ء اﻟ ﻄ ﻠ ﺐ ﻗ ﺒ ﻞ ﺑ ﺪ ء ا ﻟ ﺘ ﺪ ر‪ k‬ﺐ‪ /‬ا ﻟ ﺪ ﺑ ﻠ ﻮﻣ ﺔ ‪ ،‬ﻓ ﺎ ﻧ ﮫ ﻳ ﻘ ﻮم ‪ Š‬ﺴ ﺪ اد ﻗ ﻴ ﻤ ﺔ ا ﻟ ﻔ ﺎ رق ﺑ ‪ 9‬ن ا ﺳ ﻌ ﺎ ر اﻟ ﺪ ﺑ ﻠ ﻮﻣ ﺘ ‪ 9‬ن ﻓ ﻘ ﻂ د ون د ﻓ ﻊ ﻣ ﻘ ﺎ ﺑ ﻞ‬
‫ﻟ ﻄ ﻠ ﺐ ا ﻟ ﺘ ﺤ ﻮ‪ k‬ﻞ ‪ ،‬و‪ k‬ﻤ ﻜ ﻦ ا ﺗ ﻤ ﺎ ﻣ ﮫ ﻣ ﻦ ﺧ ﻼ ل ا ﻟ ‪ V‬ﺎ ﺗ ﻒ ‪.‬‬
‫‪ -‬ﻟ ﻠ ﺘ ﺤ ﻮ‪ I‬ﻞ ﻣ ﻦ ﻧ ﻈﺎ م ا ﻟ ﺪ ﻓ ﻊ ﺑ ﺎ ﳌﺴ ﺘ ﻮى " ‪ "Level by Level‬ا‪ ¯ ã‬ﻧ ﻈﺎ م ا ﻟ ﺪ ﺑ ﻠ ﻮﻣ ﺔ ا و ا ﻟ ﻌ ﻜ ﺲ ﻳ ﺘ ﻢ اﻻ ˜ ﻰ ‪:‬‬
‫ﻣ ﺎﻳﺠﺐ ﻋ ﻤ ﻠﮫ‬ ‫ا¼ •‬ ‫اﻟ ﺘ ﺤ ﻮ‪ .‬ﻞ ﻣ ﻦ‬
‫ً‬
‫‪ ò‬ﺴ « ‪h‬د ا ﻟ ﻄ ﺎ ﻟ ﺐ ا ﳌ ﺒ ﻠ ﻎ ا ﳌﺪ ﻓ ﻮع ‪ ²‬ﻌ ﺪ ﺧ ﺼ ﻢ ‪ 550‬ﺟ ﻨ § ¨ ﺎ ﻋ ﻦ ‪ r‬ﻞ ﻣ ﺴ ﺘ ﻮى ﻗ ﺎ م ﺑ ﺎ ‪ ð $‬ﻀﻮر ﻓ ﻴ ﮫ ‪100 +‬‬
‫ً‬ ‫ا ﻟ ﺪ ﻓ ﻊ ﺑ ﺎ ﳌ ﺴ ﺘ ﻮى‬ ‫ا ﻟ ﺪ ﺑ ﻠ ﻮﻣ ﺔ‬
‫ﺟ ﻨ § ¨ ﺎ ﻣ ﺼﺎ ر‪ I‬ﻒ ﺗﺤ ﻮ‪ I‬ﻞ‬
‫ﻳ ﻘ ﻮم ا ﻟ ﻄ ﺎ ﻟ ﺐ ﺑ ﺪ ﻓ ﻊ ﻗ ﻴ ﻤ ﺔ ا ﻟ ﻔ ﺎ رق ﺑ ‪ g‬ن ﺳ ﻌ ﺮ ا ﻟ ﺪ ﺑ ﻠ ﻮﻣ ﺔ وﺳ ﻌ ﺮ ا ﳌ ﺴ ﺘ ﻮى إ ذا ﻟ ﻢ ﻳ ﺒ ﺪ أ‬ ‫ا ﻟ ﺪ ﺑ ﻠ ﻮﻣ ﺔ‬ ‫ا ﻟ ﺪ ﻓ ﻊ ﺑ ﺎ ﳌ ﺴ ﺘ ﻮى‬
‫ً‬
‫‪ -‬ﺗ ﻘ ﻮم ا د ا رة ﺧﺪ ﻣ ﺔ ا ﻟ ﻌ ﻤ ﻼ ء ﺑ ﺘ ﺤ ﺪ ﻳ ﺚ ﻗ ﺎ ﺋ ﻤ ﺔ ا ﻟﺘ ﺤ ﻮ‪ I‬ﻞ ﻣ ﻦ ا ﻟ ﺪ ﺑ ﻠ ﻮﻣ ﺔ ﻳ ﻮﻣ ﻴ ﺎ وذ ﻟ ﻚ ﺑ ﺈ ﺿ ﺎ ﻓ ﺔ ﺑ ﻴ ﺎ ﻧ ﺎ ت ﻃﻠ ﺒ ﺎ ت ا ﻟ ﺘ ﺤ ﻮ‪ I‬ﻞ ا ﻟ ﻴ ﻮﻣ ﻴ ﺔ ا ﻟ § ¨ ﺎ ‪ ،‬ﺛ ﻢ‬
‫ا ﻻ ﺗ ﺼ ﺎ ل ﺑ ﺎ ﳌ ﺘ ﺪ ر‪ g ß‬ن ﻟ ﻠ ﺘ ﺄ ﻛ ﻴ ﺪ ﻋ ® ¯ ﺗ ﻮا ر‪ I‬ﺦ وﻣ ﻮاﻋ ﻴ ﺪ ﺑ ﺪ ء ا ﳌ ﺴ ﺘ ﻮى ﺑ ﺎ ﻟ ﺘ ‪ ô‬ﺴ ﻴ ﻖ ﻣ ﻊ ﻣ ‪ ô‬ﺴ ﻖ ﺑ ﺮا ﻣ ﺞ ا ﻟ ﺘ ﺪ ر‪ I‬ﺐ " ‪. "Training Coordinator‬‬

‫‪Updated January, 2020‬‬ ‫‪13‬‬

 ‫‪Indoor Corporate Deals‬‬
‫ً‬
‫ﻋ‪6 54‬ﻞ ﻓﺮع ان ﻳﺤﻘﻖ ‪ 1 Corporate Deal‬ﺷ‪K‬ﺮ‪L‬ﺎ ﻋ‪ 54‬اﻷﻗﻞ‪(Target leads 10 per month) .‬‬

‫§ ﺗﻨﻘﺴﻢ ﻋﻤﻮﻟﺔ اﻟـ ‪ Corporate Deals‬ا^‪:5‬‬

‫ً‬
‫‪ %3.5 .1‬ﻋﻨﺪ ﺗﺤﻘﻴﻖ ‪ Corporate Deal‬ﺑﻤﺒﻠﻎ اﻗﻞ ﻣﻦ ‪100,000‬ﺟﻨ‪ji‬ﺎ‪.‬‬
‫ً‬
‫‪ %5 .2‬ﻋﻨﺪ ﺗﺤﻘﻴﻖ ‪ Corporate Deal‬ﺑﻤﺒﻠﻎ اﻛ‪nm‬ﻣﻦ ‪100,000‬ﺟﻨ‪ji‬ﺎ‪.‬‬

‫§ ﺗﻨﻘﺴﻢ ﻣﻮارد اﻟـ ‪ Corporate Deals‬داﺧﻞ اﻟﺸﺮﻛﺔ ا^‪ 5‬ﻗﺴﻤ‪s‬ن‪:‬‬

‫‪Requests .1‬‬
‫‪ -‬ﺗﺘﻀﻤﻦ ﺟﻤﻴﻊ اﺳﺘﻔﺴﺎرات اﻟﻌﻤﻼء ﻋﻦ ﻋﺮوض ~•ﻤﻮﻋﺎت او ﺷﺮ‪6‬ﺎت‪.‬‬
‫‪ -‬ﻳﻘﻮم ﻣﺴﺌﻮل اﳌﺒﻴﻌﺎت „… اﻟﻔﺮع ﺑﺄﺧﺬ اﻟﺒﻴﺎﻧﺎت اﻟﺘﺎﻟﻴﺔ ﻟﻠﻌﻤﻴﻞ "اﻻﺳﻢ – رﻗﻢ اﻟﺘﻠﻴﻔﻮن – اﺳﻢ اﻟﺸﺮﻛﺔ – اﳌﺴ‪/•Œ‬اﳌﻨﺼﺐ اﻟﻮﻇﻴﻔﻲ‬
‫– ﻧﻮع اﻟﻄﻠﺐ"‬
‫‪ -‬ﻳﻘﻮم ﻣﺴﺌﻮل اﳌﺒﻴﻌﺎت „… اﻟﻔﺮع ﺑﺈرﺳﺎل ‪6‬ﺎﻓﺔ اﻟﺒﻴﺎﻧﺎت ا^‪. Corporate Sales Manager 5‬‬
‫‪ -‬ﻳﺘﻢ ﺗﻘﺪﻳﻢ اﳌﻠﻔﺎت اﻟﻼزﻣﺔ ﻣﻊ ﺗﺤﺪﻳﺪ ﻣﻮﻋﺪ اﺟﺘﻤﺎع ﻣﻊ اﻟ˜™ﺺ اﳌﺴﺌﻮل داﺧﻞ اﻟﺸﺮﻛﺔ ﺑﺎﻟﺘ›ﺴﻴﻖ ﻣﻊ اﻟﻌﻤﻴﻞ ﻋﻦ ﻃﺮ‪L‬ﻖ ‪Sales‬‬
‫‪Manager‬‬
‫‪Knocked Doors .2‬‬
‫‪ -‬ﻗﺎﻋﺪة اﻟﺒﻴﺎﻧﺎت ‪ Branch Database‬ﻟﻠﻌﻤﻼء ا¡‪¢‬ﺎﻟﻴ‪s‬ن او اﻟﻌﻤﻼء ا¡•ﺪد‪.‬‬
‫‪ -‬ﻣﻘ‪n£‬ﺣﺎت اﻟﻌﻤﻼء ا¡‪¢‬ﺎﻟﻴ‪s‬ن او ا¡•ﺪد ﺳﻮاًء داﺧﻞ اﻟﻔﺮع او اﻟﻔﺮوع اﻻﺧﺮى – ‪.Recommendations‬‬
‫اﻟﺸﺮ‪6‬ﺎت ا~‪¢‬ﻴﻄﺔ و‪L‬ﺘﻢ اﻟﻌﻤﻞ ﻋﻠ‪ji‬ﺎ ‪6‬ﺎﻟﺘﺎ^…‪:‬‬ ‫‪-‬‬
‫ž ﻳﻘﻮم ﻣﺴﺌﻮل اﳌﺒﻴﻌﺎت §ﻌﻤﻞ ز‪L‬ﺎرة ا^‪ 5‬اﻟﺸﺮ‪6‬ﺎت ا~‪¢‬ﻴﻄﺔ ﺑﺎﻟﻔﺮع ﻣﻊ اﻻﻟ‪¨£‬ام ﺑـ ‪.Formal Dress Code‬‬
‫ž اﻟﺴﺆال ﻋﻦ ‪ CEO‬او ‪.HR Manager‬‬
‫ž ﺗﻘﺪﻳﻢ اﳌﻠﻔﺎت اﻟﻼزﻣﺔ "‪"Company Profile – Brochure – Offer‬‬
‫ً‬
‫ž ﻋﺮض ﻋﺪد ﻣﺤﺪد ﻣﻦ ﺗﺤﺪﻳﺪ ﻣﺴﺘﻮى ﻣﺠﺎﻧﺎ ﳌﻮﻇﻔ‪s‬ن اﻟﺸﺮﻛﺔ‪.‬‬
‫ﻳﻘﻮم ﻣﺴﺌﻮل اﳌﺒﻴﻌﺎت „… اﻟﻔﺮع ﺑﺈرﺳﺎل ‪6‬ﺎﻓﺔ اﻟﺒﻴﺎﻧﺎت ا^‪." Sales Manager 5‬‬ ‫‪-‬‬

‫‪Updated January, 2020‬‬ ‫‪14‬‬

 ‫اﻟﺪورات ا=‪W‬ﺎﺻﺔ )اﻟﻔﺮدﻳﺔ( واﻻوﻧﻼﻳﻦ ‪Private & Online Courses‬‬
‫‪ Cf -‬ﺣﺎﻟﺔ ‪LÅ‬ﺰ دورات ﺧﺎﺻﺔ او اوﻧﻼﻳﻦ ‪ Private or Online Courses‬ﻳﺠﺐ ادﺧﺎل ﺟﻤﻴﻊ اﻟﺒﻴﺎﻧﺎت ا‪PK‬ﺎﺻﺔ ﺑﺎﳌﻴﻌﺎد اﻟﺬى ﻳﺮﻏﺐ ﻓﻴﮫ اﳌﺘﻘﺪم وارﺳﺎﻟ‪V‬ﺎ ﺑﺎﻟ‪&%‬ﻳﺪ‬
‫اﻻﻟﻜ™&و‪Æ‬ﻰ ا‪ CB‬ﻣﺪﻳﺮاﻟﻔﺮع ﺑﺎﻟﺘ¶ﺴﻴﻖ ﻣﻊ ﻣ¶ﺴﻖ ﺑﺮاﻣﺞ اﻟﺘﺪر‪k‬ﺐ‪ ،‬ﻟﻴﻘﻮم ﺑﺎﺧﺘﻴﺎر ا‪SŒ‬ﺎﺿﺮ واﻟﺘﺄﻛﻴﺪ ﻋﻠﻴﮫ‪ ،‬ﺛﻢ اﻟﺘﺄﻛﺪ ﻣﻦ وﺟﻮد ﻏﺮف ﺗﺪر‪k‬ﺐ ﻣﺘﺎﺣﺔ ‪X Cf‬ﺬا اﻟﻮﻗﺖ‪.‬‬
‫‪Š -‬ﻌﺪ اﺳﺘﻼم اﻟﺮد ﻣﻦ ‪m‬ﻠ‪]b‬ﻤﺎ ﻳﻘﻮم ﻣ¶ﺴﻖ ﺑﺮاﻣﺞ اﻟﺘﺪر‪k‬ﺐ ﺑﺈﺿﺎﻓﺔ اﻟﺒﻴﺎﻧﺎت اﻟﻮاردة ‪ Cf‬اﻟﺮدود ﻣﺘﻀﻤﻨﺔ "ﻃﺮ‪k‬ﻘﺔ اﻟﺪﻓﻊ اﳌﺘﻔﻖ ﻋﻠ‪]b‬ﺎ‪ ،‬ﺗﻔﺎﺻﻴﻞ اﻟﺪورة‪ ،‬اﳌﻮاﻋﻴﺪ‪ ،‬اﺳﻢ‬
‫ا‪SŒ‬ﺎﺿﺮ" و‪k‬ﺘﻢ ﺗﺨﺼﻴﺺ اﺣﺪ ﻣﻤﺜ‪ Cu‬ﺧﺪﻣﺔ اﻟﻌﻤﻼء ﻟﻴ[ﻮن ﻣﺴﺌﻮﻻ ﻋﻦ ﻣﻠﻒ اﻟﻔﺼﻞ ا^_ﺎص ﺑﮫ ‪.class Profile‬‬
‫ﻣﻠﻒ‪/‬ﺗﻘﺮ‪g‬ﺮﻣﻜﺘﺐ اﻻﺳﺘﻘﺒﺎل ‪:operation inquiry‬‬
‫ﻣﻠﻒ‪/‬ﺗﻘﺮ‪k‬ﺮ ﻣﻜﺘﺐ اﻻﺳﺘﻘﺒﺎل ‪X‬ﻮ وﺛﻴﻘﺔ أو ﻣﻠﻒ ﻳﻮﻣﻲ ﻳﺤﺘﻮي ﻋ‪ Cu‬اﻻﺳﺘﻔﺴﺎرات اﻟﻴﻮﻣﻴﺔ اﻟ‪ ŸÉ‬ﻳﻄﺮﺣ‪V‬ﺎ اﻟﻌﻤﻼء ﻋ‪ &%‬اﻟ‪V‬ﺎﺗﻒ واﻟ‪Lt" ŸÉ‬ﻠ‪V‬ﺎ ﻣﻮﻇﻒ اﳌﺒﻴﻌﺎت‬ ‫§‬
‫اﻟﺪاﺧﻠﻴﺔ وﻣﻮﻇﻒ ﺧﺪﻣﺔ اﻟﻌﻤﻼء‪.‬‬
‫ﻣﻦ ﻣﺴﺌﻮﻟﻴﺎت ﻣﻤﺜﻞ اﳌﺒﻴﻌﺎت اﻟﺪاﺧ‪ Cu‬اﻟﺮد ﻋ‪ Cu‬اﳌ[ﺎﳌﺎت اﻟﻴﻮﻣﻴﺔ ﻟﻠﻌﻤﻼء‪ ،‬وﺗﻨﻘﺴﻢ اﳌ[ﺎﳌﺎت اﻟﻴﻮﻣﻴﺔ ا‪ CB‬ﻧﻮﻋ‪9‬ن‪:‬‬ ‫§‬
‫‪ -‬اﻣﺎ ﻣ[ﺎﳌﺎت ﻣﻦ ﻋﻤﻼء ﺟﺪد ﻟﺪ‪]Ì‬ﻢ اﺳﺘﻔﺴﺎرات ﻋﻦ اﻟ‪&%‬اﻣﺞ وﺧﻄﻂ اﻻﺳﻌﺎر "و‪k‬ﺤﺘﺎج ‪X‬ﺬا اﻟﻨﻮع درﺟﺔ ﻋﺎﻟﻴﺔ ﻣﻦ ﻣ‪V‬ﺎرات اﻟﺒﻴﻊ واﻻﻗﻨﺎع و‪k‬ﺘﻢ ‪Ltc‬ﻴﻞ ﺑﻴﺎﻧﺎت‬
‫‪X‬ﺆﻻء اﻟﻌﻤﻼء ﻓﻴﻤﺎ "ﻌﺮف ﺑ ـ ﺗﻘﺮ‪k‬ﺮ‪/‬ﻗﺎﺋﻤﺔ اﳌ[ﺎﳌﺎت اﻟﻴﻮﻣﻴﺔ ‪."Daily Contact Sheet‬‬
‫‪ -‬او ﻣﻦ ﻋﻤﻼء ﺣﺎﻟﻴ‪9‬ن ﻟﺪ‪]Ì‬ﻢ اﺳﺘﻔﺴﺎرات او ﻣﺸﻜﻼت ﻣﻌﻴﻨﺔ ﺑﺨﺼﻮص اﳌﻮاﻋﻴﺪ "و‪Ltc‬ﻞ ﺑﻴﺎﻧﺎت ﺗﻠﻚ اﻻﻧﻮاع ﻣﻦ اﻻﺳﺘﻔﺴﺎرات ﻓﻴﻤﺎ "ﻌﺮف ﺑ ـ ﻗﺎﺋﻤﺔ‪/‬ﺗﻘﺮ‪k‬ﺮ‬
‫اﺳﺘﻔﺴﺎرات ﻣﻜﺘﺐ اﻻﺳﺘﻘﺒﺎل ‪."operation inquiry‬‬

‫اﻧﻮاع اﻻﺳﺘﻔﺴﺎرات اﻟ‪ gf‬ﻳﺘﻢ ‪kji‬ﻴﻠ‪l‬ﺎ ‪ nm‬ﺗﻘﺮ‪.‬ﺮاﺳﺘﻔﺴﺎرات ﻣﻜﺘﺐ اﻻﺳﺘﻘﺒﺎل‪:‬‬

‫‪ -‬اﺳﺘﻔﺴﺎرات ﻣﻮاﻋﻴﺪ ﺑﺪء اﳌﺴﺘﻮ‪k‬ﺎت اﻟﺘﻤ‪V‬ﻴﺪﻳﺔ "‪ "Scratch & Starter‬اﳌﺴﺘﻮى اﻻول او اﳌﺴﺘﻮ‪k‬ﺎت اﳌﺘﻘﺪﻣﺔ "‪."Levels 2 to 16‬‬
‫‪ -‬اﺳﺘﻔﺴﺎرات ا‪PK‬ﺎﺻﺔ ﺑﺎﻟﺘﺤﻮ‪k‬ﻞ ﻣﻦ دﺑﻠﻮﻣﺔ ﻷﺧﺮى‪.‬‬
‫‪ -‬اﺳﺘﻔﺴﺎرات اﻟﺘﺤﻮ‪k‬ﻞ داﺧﻞ اﻟﻔﺮع او ﻟﻔﺮع اﺧﺮ‪.‬‬
‫‪ -‬اﺳﺘﻔﺴﺎرات اﻟﺘﺠﻤﻴﺪ‪.‬‬
‫‪ -‬اﺳﺘﻔﺴﺎرات ﺻﻔﺤﺔ اﻟﺸﺮﻛﺔ ﻋ‪ Cu‬اﻟﻔ‪Ô‬ﺲ ﺑﻮك‪.‬‬
‫‪ -‬اﺳﺘﻔﺴﺎرات ﻧﺘﺎﺋﺞ اﻻﻣﺘﺤﺎﻧﺎت‪.‬‬
‫‪ -‬اﺳﺘﻔﺴﺎرات ﻣﻮاﻋﻴﺪ اﺳﺘﻼم اﻟﺸ‪V‬ﺎدات‪.‬‬
‫ﻃﺮ‪g‬ﻘﺔ اﻟﻌﻤﻞ‪:‬‬
‫ً‬
‫• اوﻻ‪ :‬ﻳﺘﻢ ‪Ltc‬ﻴﻞ ﺑﻴﺎﻧﺎت اﻟﻌﻤﻼء ذوي اﻻﺳﺘﻔﺴﺎرات اﻟﺴﺎﺑﻘﺔ ‪ Cf‬ﺗﻘﺮ‪k‬ﺮ ﻣﻜﺘﺐ اﻻﺳﺘﻘﺒﺎل‪ ،‬اﻣﺎ اﻻﺳﺘﻔﺴﺎرات اﻻﺧﺮى ﻣﺜﻼ ‪m‬ﺎﺳﺘﻔﺴﺎر اﻟﻌﻤﻞ ﻣﻊ اﻟﺸﺮ‪m‬ﺎت ﻓﻴﺘﻢ ‪Ltc‬ﻴﻠ‪V‬ﺎ ‪Cf‬‬
‫ﻗﺎﺋﻤﺔ ‪c‬ﻌﺮف ﺑ ـ ﻗﺎﺋﻤﺔ اﻻﺳﺘﻔﺴﺎرات اﻻﺧﺮى "‪."Others Tab‬‬
‫• ﺛﺎﻧﻴﺎ‪ :‬ﻋﻨﺪ ‪Ltc‬ﻴﻞ اﺳﺘﻔﺴﺎر ﻣﻌ‪9‬ن ‪ Cf‬ﺗﻘﺮ‪k‬ﺮ ﻣﻜﺘﺐ اﻻﺳﺘﻘﺒﺎل‪ ،‬ﻳﺠﺐ ان ﺗﺤﺘﻮي ﺑﻴﺎﻧﺎت اﻻﺳﺘﻔﺴﺎر ﻋ‪ Cu‬اﻟﺒﻴﺎﻧﺎت اﻟ[ﺎﻣﻠﺔ ﻟﻠﻌﻤﻴﻞ "اﻻﺳﻢ ﺑﺎﻟ[ﺎﻣﻞ‪ ،‬اﻟ[ﻮد‪ ،‬رﻗﻢ اﻟﺘﻴﻠﻴﻔﻮن‪،‬‬
‫ً‬
‫و ﻣﺜﻼ اﳌﻴﻌﺎد اﳌﻄﻠﻮب ﻟﺒﺪء اﳌﺴﺘﻮى ﺳﻮاء اﻟﺘﻤ‪V‬ﻴﺪى” ‪ "Scratch & Starter‬او اﻻول او اﳌﺴﺘﻮ‪k‬ﺎت اﳌﺘﻘﺪﻣﺔ"‪. "Level 2 to 16‬‬
‫ً‬
‫‪ -‬ﻳﺠﺐ ﻋ‪ Cu‬ﻣ¶ﺴﻖ ﺑﺮاﻣﺞ اﻟﺘﺪر‪k‬ﺐ ﻣﺘﺎ‪Š‬ﻌﺔ وﻣﺮاﺟﻌﺔ ﺣﺎﻻت ﻣﻠﻒ‪/‬ﺗﻘﺮ‪k‬ﺮ ﻣﻜﺘﺐ اﻻﺳﺘﻘﺒﺎل ﻳﻮﻣﻴﺎ‪.‬‬
‫‪Š‬ﻌﺪ ذﻟﻚ‪ ,‬ﻳﺠﺐ ﻋ‪ Cu‬اﳌ¶ﺴﻖ ﺗﺤﺪﻳﺚ ﻣﻠﻒ اﻻﺳﺘﻘﺒﺎل ﺑ¶ﺘﺎﺋﺞ اﳌ[ﺎﳌﺎت و‪I‬ﺎ‪SK‬ﻠﻮل اﳌﺘﺎﺣﺔ‪..‬‬ ‫‪-‬‬
‫ﺑﺎﻟ¶ﺴﺒﺔ ﻟﻠﻌﻤﻼء اﻟﺬﻳﻦ ﻟﻢ ﻳﺘﻤﻜﻦ ﻣﻦ اﻟﻮﺻﻮل إﻟ‪]b‬ﻢ‪ ,‬ﻓﺈن ﻣﻮﻇﻒ ﺧﺪﻣﺔ اﻟﻌﻤﻼء ﻳﺠﺐ أن ﻳ×ﺒﻊ ﻧﻔﺲ اﻟﺘﻌﻠﻴﻤﺎت ﻛﻤﺎ ﻧﺺ ﻋﻠ‪]b‬ﺎ ﻗﺴﻢ ﺗ¶ﺴﻴﻖ ﺑﺮاﻣﺞ‬ ‫‪-‬‬
‫اﻟﺘﺪر‪k‬ﺐ ﺑﺎﻟ™‪Ø‬اﻣﻦ ﻣﻊ ﻣ¶ﺴﻖ ﺑﺮاﻣﺞ اﻟﺘﺪر‪k‬ﺐ‪.‬‬
‫ً‬
‫ﻳﺠﺐ ﻋ‪ Cu‬ﻣﻮﻇﻒ ﺧﺪﻣﺔ اﻟﻌﻤﻼء اﺗﺒﺎع ﻧﻔﺲ ا‪PK‬ﻄﻮات ﺗﻤﺎﻣﺎ ﻛﻤﺎ ذﻛﺮت ‪ •f‬ﻣﻠﻒ اﻹﺳﺘﻘﺒﺎل‪.‬‬ ‫‪-‬‬
‫ً‬
‫ﻣ¿•ﻮﻇﺔ‪ :‬ﻳﺠﺐ إﻧﺠﺎزﻣﻠﻒ ﻗﺴﻢ اﻹﺳﺘﻘﺒﺎل ﻳﻮﻣﻴﺎ ‪ XW‬اﻟﺴﺎﻋﺔ ‪ 1‬ﻇ‪d‬ﺮا‪.‬‬

‫‪Updated January, 2020‬‬ ‫‪15‬‬

 ‫ﺗﻔﻌﻴﻞ ا=>?ﺰ‪: Activations‬‬
‫ﻳﺘﻢ ‪EDC‬ﻴﻞ ﺟﻤﻴﻊ ﺗﻔﻌﻴﻼت ا‪ERQ‬ﺰ ‪ UT‬ﺣﺮﻛﺔ ا‪ZQ‬ﺰ[ﻨﺔ ‪ Daily Sheet‬ﺑﺼﻔﺔ ﻳﻮﻣﻴﺔ‪.‬‬
‫ﺗﻔﻌﻴﻼت اﻟﻔﺮع ‪Branch Activation‬‬
‫ً‬
‫§ ‪ UT‬ﺣﺎﻟﺔ ﻗﺎم اﳌﺘﺪرب ﺑﺘﻔﻌﻴﻞ او ﺗﺠﺪﻳﺪ اي ﺧﺪﻣﺔ ﺗﻢ ‪En‬ﺰ‪o‬ﺎ ﻣﺴﺒﻘﺎ‪:‬‬
‫)‪(TB Activation – Basic Diploma Activation; Levels 1:8 – Conversation Diploma Levels 9:16 – Mini Diploma 3,4,6 Levels – Level by Level‬‬

‫ﻳﺘﻢ ارﺳﺎل ﺗﻘﺮ‪I‬ﺮ ﻣﻦ ﻣ‪ô‬ﺴﻖ ﺑﺮاﻣﺞ اﻟﺘﺪر‪I‬ﺐ ﺑ"ﻴﺎﻧﺎت اﳌﺘﺪر‪gß‬ن اﻟﺬﻳﻦ ﻗﺎﻣﻮا ﺑ‪&ù‬ﺰ ﺧﺪﻣﺔ واﺣﺪة ﻗﺎﺑﻠﺔ ﻟﻠﺘﻔﻌﻴﻞ‪/‬اﻟﺘﺠﺪﻳﺪ‪.‬‬ ‫‪-‬‬
‫ً‬
‫ﻳﻘﻮم ﻣﺴﺌﻮل اﳌﺒﻴﻌﺎت اﻟﺪاﺧﻠﻴﺔ ﺑﺈﺟﺮاء اﳌ‪K‬ﺎﳌﺎت وﺗ‪ô‬ﺴﻴﻖ ﻣﻴﻌﺎد ﻟﺘﻔﻌﻴﻞ‪/‬ﺗﺠﺪﻳﺪ اي ﺧﺪﻣﺔ ﺗﻢ '&ﺰ’ﺎ ﻣﺴﺒﻘﺎ‪.‬‬ ‫‪-‬‬
‫‪²‬ﻌﺪ اﻟﺘﺄﻛﺪ ﻣﻦ ﺗﻔﻌﻴﻞ‪/‬ﺗﺠﺪﻳﺪ ا‪&%$‬ﺰ ﻳﻘﻮم ﻣﺴﺌﻮل اﳌﺒﻴﻌﺎت ﺑﺈرﺳﺎل ‪r‬ﺎﻓﺔ ﺑﻴﺎﻧﺎت اﳌﺘﺪر‪gß‬ن ا‪ ¯ã‬ﻣ‪ô‬ﺴﻖ ﺑﺮاﻣﺞ اﻟﺘﺪر‪I‬ﺐ ﻟﺘ‪ô‬ﺴﻴﻖ اﳌﻮاﻋﻴﺪ اﳌﻨﺎﺳﺒﺔ‪.‬‬ ‫‪-‬‬
‫ﻳﻘﻮم ﻣ‪ô‬ﺴﻖ ﺑﺮاﻣﺞ اﻟﺘﺪر‪I‬ﺐ ﺑﺘﺤﺪﻳﺚ‪/‬اﺳﺘﻜﻤﺎل ﺑﻴﺎﻧﺎت اﳌﺘﺪر‪gß‬ن اﻟﺬﻳﻦ ﻗﺎﻣﻮا ﺑﺘﻔﻌﻴﻞ ا‪&%$‬ﺰ و)ﺟﺮاء اﳌ‪K‬ﺎﳌﺎت اﻟ•ﺎﺗﻔﻴﺔ ﻟ•ﻢ ﻟﺘ‪ô‬ﺴﻴﻖ اﳌﻮاﻋﻴﺪ‬ ‫‪-‬‬
‫ا‪&$‬ﺪﻳﺪة‪.‬‬
‫اﻟﺸ‡ﺎدات ‪b " Certificates‬ﺎرﻓﺴﺖ او ‚ﺎﻣ‪¯Ã‬ﻳﺪج – ‪"Harvest or Cambridge‬‬
‫‪ ² -‬ﻌ ﺪ ا ﻧ ‪ ¨ û‬ﺎ ء ا ﳌﺴ ﺘ ﻮى ا ﻷﺧ ‪ h g‬واﻻ ﺗﺼ ﺎ ل ﺑ ﺎ ﳌ ﺘ ﺪ ر‪ g ß‬ن ا ﻟ ﻨ ﺎ ÷ ‪ g ð‬ن ﻹﺑ ﻼﻏ • ﻢ ﺑ ﺘ ﺨ ﺮﺟ • ﻢ ‪ ،‬ﻻﺑ ﺪ ﻣ ﻦ ا ﳌ ﺘ ﺎ ‪ ²‬ﻌ ﺔ ا ﳌﺴ ﺘ ﻤ ﺮة ﻣ ﻊ ’ ﺆﻻ ء ا ﳌﺘ ﺪ ر‪ g ß‬ن ﻓ ﻴ ﻤ ﺎ‬
‫ﻳ ﺨ ﺺ ' & ﺰ ﺷ • ﺎ دا ت ا ﻟ ﺘ ﺨ ﺮج ‪ ،‬ﺛ ﻢ ﻋ ® ¯ ﻣ ﻤ ﺜ ﻞ ﺧ ﺪ ﻣ ﺔ ا ﻟ ﻌ ﻤ ﻼ ء ا ﳌﺴ ﺌ ﻮل ﻋ ﻦ ا ﻟ ﻔ ﺼﻞ ا رﺳ ﺎ ل ا ﳌ ﻠ ﻒ ا ‪ { $‬ﺎ ص ﺑ ﺎ ﻟ ﻔ ﺼ ﻞ ﻣ ﺤ ﺘ ﻮ‪I‬ﺎ ﻋ ® ¯ ﻣ ‪ ð ÿ‬ﻮﻇ ﺎ ت‬
‫ا ﳌ ‪ K‬ﺎ ﳌ ﺎ ت ا ‪ { $‬ﺎ ﺻ ﺔ ﺑ ﺎ ﻟ ﺸ • ﺎ د ة ﺑ ﺠ ﻮا ر ا ﺳﻢ ‪ r‬ﻞ ﻃ ﺎ ﻟ ﺐ ا ‪ r ¯ ã‬ﻞ ﻣ ﻦ ﻣ ﺪ ﻳﺮ ا ﻟﻔ ﺮع وﻣ ﺴ ﺌ ﻮل ا‪ & $‬ﻮد ة وا ﻟ ﻌ ﻨ ﺎ ﻳ ﺔ ﺑ ﺎ ﻟ ﻌ ﻤ ﻼ ء " ‪Care Customer‬‬
‫‪ "Officer‬ﻟ ﻠ ﻘ ﻴ ﺎ م ﺑ ﺘ ﺤ ﻀ ‪ h g‬ﺷ • ﺎ د ات ’ ﺎ رﻓ ﺴ ﺖ ا ﻟ ‪ · î‬ﺗ ﻢ '& ﺰ’ ﺎ ﻓ ﻴ ﻤ ﺎ ‪ ò‬ﻌ ﺮف ﺑ ـ " ﺗ ﻘ ﺮ‪ ƒ‬ﺮ ا & ‪ N‬ﺮ‪ ƒ‬ﺠ `ن ‪. "Graduates Report‬‬

‫ﻳ ﺠ ﺐ ﻣﺮا ﻋ ﺎ ة ا ﻟ ﻨ ﻘ ﺎ ط ا ﻟ ﺘ ﺎ ﻟ ﻴ ﺔ ﻋﻨ ﺪ ﺗ ﺤ ﻀ „ ¯ ﺷ‡ ﺎ د ات ا ﻟ ﺘ ﺨ ﺮج ‪:‬‬
‫ﻳ ‪ 2‬ﺴ ﻠ ﻢ ا ﳌﺘ ﺪ ر‪ g ß‬ن ا ‪ { $‬ﺮ‪ I‬ﺠ ‪ g‬ن ﺷ •ﺎ دا ت ’ ﺎ رﻓ ﺴ ﺖ ‪ 7 6‬ﻣ ﺪ ة أ ﻗ ﺼ ﺎ ’ ﺎ أ ﺳﺒ ﻮﻋ ‪ g‬ن ﻣ ﻦ ﺗﺎ ر‪ I‬ﺦ ﺳ ﺪ ا د ﻣ ﺼ ﺮو ﻓ ﺎ ت ا ﻟ ﺸ • ﺎ د ة وﻗ ﺪ ر’ ﺎ ‪ 560‬ﺟ ﻨ § ¨ ﺎ ‪.‬‬ ‫‪-‬‬
‫ﺑ ‪ Ü‬ﻨ ﻤ ﺎ ﻳﺘ ﻢ ˜ ﺴ ﻠ ﻴ ﻢ ﺷ • ﺎ د ة ‪r‬ﺎ ﻣ ” ‪h‬ﻳ ﺪ ج ﻟ ﻠ ﻤ ﺘ ﺪ ر‪ g ß‬ن ‪ 7 6‬ﻣ ﺪ ة أﻗ ﺼ ﺎ ’ ﺎ ﺷ • ﺮ ‪r‬ﺎ ﻣ ﻞ ﻣ ﻦ ﺗ ﺎ ر‪ I‬ﺦ ﺳ ﺪ ا د ﻣ ﺼﺮو ﻓ ﺎ ‪ ¨ +‬ﺎ وﻗ ﺪ ر’ ﺎ ‪ 55‬د وﻻر اﻣ ﺮ‪ K I‬ﻰ ‪.‬‬ ‫‪-‬‬
‫ﻳ ﺠ ﺐ ﻋ ® ¯ ﻓ ﺮ‪ I‬ﻖ ا ﻟ ﻌ ﻤ ﻞ ﺑ ﺎ ﻟ ﻔﺮع ا ﻟ ﺒ ﺪ ء ‪ 7 6‬ﺗ ﺤ ﻀ ‪ h g‬ا ﻟ ﺸ • ﺎ د ات " ’ ﺎ رﻓ ﺴ ﺖ ‪r ،‬ﺎ ﻣ ” ‪h‬ﻳ ﺪ ج أ و ﻋ ‪ g‬ن ﺷ ﻤ ﺲ " ‪ 7 6‬ﻧ ﻔ ﺲ ﻳ ﻮم ﺳ ﺪ ا د ﻣ ﺼﺮو ﻓ ﺎ ‪ ¨ +‬ﺎ‬ ‫‪-‬‬
‫ً‬
‫ﻟ ﻴ ﺘ ﻢ ا رﺳﺎ ﻟ •ﺎ ﻣ ﻦ ﻗ ﺒ ﻞ ﻣ ﺪ ﻳ ﺮ ا ﻟ ﻔ ﺮع ا ‪ ¯ ã‬ﻣ ﺴ ﺌ ﻮل ا ﻟ ﺸ• ﺎ د ا ت ﻣ ﺮﺗ ‪ g‬ن ﺷ• ﺮ‪ I‬ﺎ ‪.‬‬
‫ﻋ ® ¯ ﻣ ﺴ ﺌ ﻮل ا ﳌ ﺒ ﻴ ﻌ ﺎ ت ا ﻻ ﺗ ﺼ ﺎ ل ﺑ ﺎ ﳌ ﺘ ﺪ ر‪ g ß‬ن ا ‪ { $‬ﺮ‪ I‬ﺠ ‪ g‬ن اﻟ ﺬ ﻳ ﻦ ﻟ ﻢ ﻳ ﻘ ﻮﻣ ﻮا ﺑ ‪ & ù‬ﺰ ا ﻟ ﺸ • ﺎ د ات ﳌﻌ ﺮﻓ ﺔ اﻟ ﺴ " ﺐ وﻣ ﺘ ﺎ ‪ ²‬ﻌ ﺔ ’ ﺬ ا ا ﻻﻣ ﺮ ﺑ ﻨ ﻔ ﺴ ﮫ ‪.‬‬ ‫‪-‬‬
‫‪ 7 6‬ﺣﺎ ﻟ ﺔ ﺗﺨ ﻠﻒ أ ﺣ ﺪ ا ﳌﺘ ﺪ ر‪ g ß‬ن ﻋ ﻦ ا‪ ð $‬ﻀ ﻮر ﻳ ﻮم ﻣ ﺸ ﺮو ع ا ﻟ ﺘ ﺨ ﺮج ﻓ ﻼﺑ ﺪ ﻟ ﮫ ﻣ ﻦ إﻋ ﺎ د ة ا ﳌﺴ ﺘ ﻮى ا ﻷﺧ ‪ h g‬ﺑ ﺎ ﻟ ‪ K‬ﺎ ﻣ ﻞ ‪.‬‬ ‫‪-‬‬

‫اﳌﺘﻘﺪﻣﻮن ﻟﻠﻮﻇﺎﺋﻒ ‪Job Applicants‬‬

‫§ ﻳﺠﺐ ﻣﺮاﻋﺎة اﻻ‪µ‬ﻰ ﻋﻨﺪ دﺧﻮل أﺣﺪ اﳌﺘﻘﺪﻣ`ن ﻟﻠﻮﻇﺎﺋﻒ ﺑﺎﻟﻔﺮع‪:‬‬
‫اﻟﻘﺎء اﻟﺘﺤﻴﺔ ﺑﻄﺮ‪I‬ﻘﺔ ﻻﺋﻘﺔ وﺗﻘﺪﻳﻢ ﻣﺸﺮوب‪.‬‬ ‫‪-‬‬
‫‪²‬ﻌﺪ ﺣﻮا‪ 5 7ã‬ا‪ 10 ¯ã‬دﻗﺎﺋﻖ ﻣﻦ اﻻﻧﺘﻈﺎر‪ ،‬ﻗﻢ ﺑﺎﻻﺗﺼﺎل ﺑﻤﺴﺌﻮ‪ 7ã‬اﳌﻮارد اﻟ"ﺸﺮ‪I‬ﺔ او ﺑﺎﳌﺪﻳﺮ اﳌﻌ‪ ·Ð‬ﺑﺎﳌﻘﺎﺑﻠﺔ اﻟ‪{¥‬ﺼﻴﺔ‪.‬‬ ‫‪-‬‬
‫ﻗﻢ ﺑﺈﻋﻄﺎء اﳌﺘﻘﺪم اﺳﺘﻤﺎرة‪/‬ﻃﻠﺐ ﺗﻮﻇﻴﻒ ﻟﺘﺪو‪I‬ﻦ ﺑﻴﺎﻧﺎﺗﮫ وﺗﺤﻮ‪I‬ﻠ•ﺎ ا‪ ¯ã‬اﳌﺮﻛﺰ اﻟﺮﺋ‪.·¶ÖÜ‬‬ ‫‪-‬‬
‫‪²‬ﻌﺪ ﺣﻮا‪ 5 7ã‬ا‪ 10 ¯ã‬دﻗﺎﺋﻖ ﻗﻢ ﺑﺘﻮﺻﻴﻞ اﻟﻄﻠﺐ ا‪ ¯ã‬أﺣﺪ ﻣﺴﺌﻮ‪ 7ã‬اﳌﻮارد اﻟ"ﺸﺮ‪I‬ﺔ او اﳌﺪﻳﺮ اﳌﻌ‪ ·Ð‬ﺑﺎﳌﻘﺎﺑﻠﺔ اﻟ‪{¥‬ﺼﻴﺔ‪.‬‬ ‫‪-‬‬
‫ﻣ ‪ po‬ﻮﻇ ﺔ ‪ q‬ﺎﻣ ﺔ‪:‬‬
‫§ ﻳ ﺠ ﺐ ﻣ ﺮا ﻋ ﺎ ة ا ﺳﺘ ﺨ ﺪ ا م ا ﻟ ‪» º‬ﻳ ﺪ ا ﻻ ﻟ ﻜ ½ » و ¾ ﻰ ا & ‪ N‬ﺎ ص ¿ §ﺎ رﻓ ﺴﺖ ا و ا ى ﺑ ﺮ‪ ƒ‬ﺪ ا ﻟ ﻜ ½ » و ¾ ﻰ ا ﺧ ﺮ‪ ،‬و‪ Â‬ذ ا ﻟ ﻢ ﻳ ﻜ ﻦ ﻣ ﺘﻮﻓ ﺮا ﻓ ﻴﻤ ﻜ ﻦ ا ﺳ ﺘ ﺨ ﺪ ا م‬
‫ا ﻟ ‪ d‬ﺎ ﺗ ﻒ ا و ا ى ﻃ ﺮ‪ ƒ‬ﻘ ﺔ أ ﺧ ﺮى ﻣ ﻦ ﻃ ﺮق ا ﻻ ﺗ ﺼ ﺎ ل ‪ ،‬وذ ﻟ ﻚ ﻟ ﻠ ﺘ ﺄ ﻛ ﺪ ﻣ ﻦ ا ﺛ ﺒﺎ ت وﺗ ﺪ و‪ ƒ‬ﻦ ‪ Ç‬ﻞ ‪ Ê É È‬ء ﻣ ﺘﻌ ﻠ ﻖ „ ﻌ ﻤ ﻠ ﻚ ا ﻟ ﻴ ﻮﻣ ﻰ ‪ ،‬ﺣ ﻴ ﺚ ا ن ‪ Ç‬ﻞ‬
‫ﻣ ﻮﻇ ﻒ ‪ Ì‬ﻌ ﺪ ﻣ ﺘﺤ ﻤ ﻼ ﻣ ﺴﺌﻮﻟ ﻴ ﺔ ﻋ ﻤ ﻠ ﮫ ‪Ç‬ﺎ ﻣ ﻠ ﺔ ‪.‬‬
‫§ ﻗ ﻢ ﺑ ﺈ د را ج ﻣ ﺪ ﻳ ﺮ ا ﻟ ﻔ ﺮع ‪ X W‬ا ى ﺑ ﺮ‪ ƒ‬ﺪ ا ﻟ ﻜ ½ » و ¾ ﻰ ﺗ ﻘ ﻮم ﺑ ﺈ رﺳ ﺎ ﻟ ﮫ ‪ ،‬و‪ Â‬ذ ا ﺗ ﻄ ﻠ ﺐ ا ﻻﻣ ﺮ ‪ ،‬ﻳ ﻤ ﻜ ﻦ ا د را ج ﻣ ﺪ ﻳ ﺮ ا ﻟ ﻌ ﻤ ﻠ ﻴ ﺎ ت ‪Operations‬‬
‫‪ Manager‬ا و إ د ا رة ا ﳌ ﻮا رد ا ﻟ ‪ Ñ‬ﺸ ﺮ‪ ƒ‬ﺔ ا و رﺋ ‪ Ó‬ﺲ ﻣ ﺠ ﻠ ﺲ ا ﻹد ا رة إ ذ ا ‪Ç‬ﺎ ن ا ﻻﻣ ﺮ ‪ Ì‬ﺴ ﺘ ﺤ ﻖ ذ ﻟ ﻚ ‪.‬‬

‫‪Updated January, 2020‬‬ ‫‪16‬‬

 Relation between Indoor Sales & Other Departments
Effective workplace communication ensures that all the organizational objectives are achieved.
Workplace communication is tremendously important to organizations because it increases
productivity and efficiency. Ineffective workplace communication leads to communication gaps
between employees, which causes confusion, wastes time, and reduces productivity.
Misunderstandings that cause friction between people can be avoided by effective workplace
communication. Effective communication, also called open communication, prevents barriers from
forming among individuals within companies that might impede progress in striving to reach a
common goal. For businesses to function as desired, managers and lower-level employees must be
able to interact clearly and effectively with each other through verbal communication and non-
verbal communication to achieve specific business goals.

Operation Department

1-Tec objective in all branches.

Finance Department
2-Daily follow up with branch
1-Advance Pay. 2-Tracking Manager.
HR Department
service & Offers. 3-Assign (data & Activities).
3-Daily Bonus. 4-Daily Sales Report. 1-Hiring.
4-Insure Target & Bonus (Call (Apps-Cash-In/Out Calls-Sources) 2-Actions.
canter). 3-Clarifications.
5-Tracker for (Target & offers 3-Esclations.
& Activations). 4-Salary Sheet.

Corporate Sales Outdoor

Sales

1-Income 1-Activations.
2-Branches event
leads (Deals). Sales Indoor
in needs.
Supervisor/Manager

Call Center
Social Media
1-New Customers
(Apps). 1-Income Data (Leads-
2-Insure Apps in Daily calls).
branches. 2- Analysis & Feedback
3-Insure Bonus & data.
Target. 3-Plan (Offers – New
Data).
Technical & Quality
Department

1-Ensure the P.T Cycle.

2- Help with any
quality problem.

Updated January, 2020 17

Indoor Sales Job Descriptions
Indoor Sales Supervisor/Manager Job Description
Job Title: Sales Indoor Supervisor/Manager
Job Level: Senior Level
Reports to: Marketing & Sales Director
Scope: Sales

Job Overview: To develop a strategy that agents will use to reach their goal and help the manager to
fulfill the various requirements and plans required from our department.
Job Objectives: successfully managing the sales team. Designing and implementing a strategic sales
plan that expands company's customer base and ensure its strong presence. Managing recruiting,
objectives setting, coaching and performance monitoring of sales representatives
Commitments: Ensure that the sales Agents are following our discipline and applying it, individual are
performing against targets and achieving them, while reviewing their performance and coaching
them to do so.
_________________________________________________________________________________________
Job Responsibilities: It is the responsibility of the sales supervisor to guide and motivate the sales agents. He
works with the sales manager to draw job descriptions for various roles within the sales agents, participates in
the recruitment of these positions and allocates tasks accordingly. When the sales agents are not meeting
their sales targets, the sales supervisor implements appropriate strategies to improve sales. For example, he
might coordinate the training of the sales employees to boost their competence.

Other Duties:
• Follow up in daily basis on system (new reservations)
• Follow up the daily calls of sales agents.
• Follow up reports of sales agents.
• Is required to send daily, weekly and monthly reports.
• Providing a professional and excellent level of Sales agents.
• Assist the Sales/Marketing Manager in revising and implementing the sales plans.
• Follow-up leads and samples provided by sales team.
• Implement strategies to sell services.
• Build new customer base to maximize sales.
• Set and track sales targets for your team.
• Build an open-communication environment for your team.
• Use customer feedback to generate ideas about new features or products.
• Train all applicants for a sales job on demand.
• Give a training session to sales staff from time to time when needed.
• Follow-up to the reservation process and beyond with the other departments for each part of
their own.
• Create a daily, weekly and monthly report to track income movement from all sources, their
status and outcomes.
• Activity Report/Calendar (Round visit).
Qualifications:
• Service Knowledge and Industry Experience.
• Leadership Skills & Strong oral and written communication skills.
• Motivational Skills, Results-Oriented & Employee Training Experience.
• Interviewing Skills, Sales Skills, Self-Motivation & Strong Relationship Building.
• Customer Service Skills, Planner & have a vision.
• Planning abilities.
• Ability to remain calm under pressure.
• Analysis skills.
• Strong communication skills
• Active Listening.
• Time Management.
• Office skills.
Updated January, 2020 18
 • Buyer-Seller Agreement.
• Qualification Questioning.
• Objection Prevention and handling.
• Post-Sale Relationship Management.
• Closing Techniques.

Indoor Sales Agent Job Description

Job Title: Indoor Sales Agent
Job Level: Entry Level
Reports to: Branch Manager/Indoor Sales Manager
Scope: Sales

Job Overview: Sales representatives are the principal point of contact between a business and its
customers. Sales reps ensure current customers have the right products and services, identify new
markets and customer leads.
Job Objectives: Achieve the revenue targets set by sales managers. Sales Department heads set
individual monthly and quarterly targets within an overall revenue objective. They may set targets by
individual customer or product group if they wish to focus resources on particular areas of the
business.
Commitments: Keen to work in all resources and discipline to develop his knowledge, customer
understanding and delivery skill. Flexibility in thinking: accepting new ideas. Maximize creativity: Do
what it takes each day to increase profits.
_____________________________________________________________________________________
Job Responsibilities:
• Annoys customers by offering course services and meeting customers' needs.
• Controls the content of sales offers by studying the type of sales outlet.
• S/he focuses on sales efforts by studying the current and potential volume of customers.
• Submit requests with reference to price lists and service literature.
• The department is kept informed by providing activity and results reports, such as daily call reports,
weekly work plans, and monthly analyses.
• Recommend changes in products, services, and policy by evaluating competitive results and
developments.
• S/he solves customer complaints by investigating problems, developing solutions, preparing reports,
and providing recommendations to management.
• Maintains professional and technical knowledge by attending company training lectures, reviewing
professional publications, and creating personal networks.
• S/he saves historical records by maintaining records in the region and customer sales.
• Contributes to team efforts by achieving relevant results as needed.

Other Duties:
• Do the placement test process to the fullest.
• Finish her/his assigned daily calls.
• Fill all Following data at the customer’s application.
• Send her/his daily bonus to the branch manager.
• Daily report updated.(NO./Cash – Sources).

Qualifications:
• Service Knowledge and Industry Experience/Sales Skills
• Customer service
• Meeting sales goals
• Closing skills
• ‘’Territory management’’ Meaning of (Territory management) Check out all the companies in
the same area as each branch and plan to make corporate deals with them.
• competitors search skills
• Negotiation
• Self-confidence
Updated January, 2020 19
 • Product knowledge
• Presentation skills
• Client relationships
• Motivation for Target

Indoor Sales Guidelines & Highlights:

§ Define Target for the below Nos. & Tracker Catalyst!

§ Mission: Total Leads > Actual Customers > Current Customers > Activation > Graduate >
Certificate.
§ Responsibility: Tracker of Conversion Rate Leads > Customers & Customers > Current & Current >
Activations + Tracker of Monthly & Weekly Deadlines’ Target Cash & No.
§ Transfer Data Cycle & Follow Up.
§ Set room for Placement Test.
§ Serving Round Timeline.
§ Offers end by Deadline or Limited numbers.
§ Activation of TB / Scratch / Starter & Diploma Activations & Level by Level Re-enrollments.
§ Kidzy Ages are from 7 years to 12 years.
§ IELTS, TEFL, TOEFL Orientation for Sales Agents.
§ Direct CS/Admins for defined sales data.
§ Serious actions are to be taken for any fake targets.

§ Daily Calls Discipline with Date > Feedback > Action > Date.
§ Coordination between Indoor Sales & Social Media
§ Taken actions against the ignorance of leads feedback & drops of test calls.
§ Offers Variety .
§ Activate Offers SMSs. Sample SMS to be received from sales Manager.
§ Avoid centralization the Reservation to the Deadline.
§ Follow Up on Thinking & Postponed status same as COMING.
§ Unreachable Coming to be updated as call back after a month of Follow Up.
§ Three Corporate Deal to be closed monthly for each branch.

Projects:
- Orientation for American Accent New Service & Its Activation with targeting Segment A.
- American Accent Serving Branches: Dokki, NC, Maadi, Zayed, New Cairo, Alex, Heliopolis,
Shoubra, Haram and Online.

Updated January, 2020 20

 ‫‪B. Outdoor Sales Cycle‬‬
‫‪Outdoor Customers’ Cycle‬‬

‫ﻋﻤﻴﻞ اﳌﺒﻴﻌﺎت ا=‪W‬ﺎرﺟﻴﺔ‪:‬‬

‫ﻳﻘﻮم اﻟﻌﻤﻴﻞ ﺑﺎ‪10/‬ﺰﻣﻊ اﳌﺒﻴﻌﺎت ا‪8/‬ﺎرﺟﻴﺔ ﺑﻤﻘﺪم =‪1‬ﺰﻋ?@ ﻋﺮض ﻣﻌ‪C‬ن‪.‬‬ ‫‪-‬‬
‫ً‬
‫ﻳﺠﺐ ان ﻳﻘﻮم اﻟﻌﻤﻴﻞ ﺑﺘﻔﻌﻴﻞ ا‪10/‬ﺰ وﻋﻤﻞ اﺧﺘﺒﺎر ﺗﺤﺪﻳﺪ ﻣﺴﺘﻮى ﺧﻼل اﺳﺒﻮع ﻣﻦ ﺗﺎر‪U‬ﺦ ا‪10/‬ﺰ ﺳﻮاء ﻣﻊ اﳌﺒﻴﻌﺎت ا‪8/‬ﺎرﺟﻴﺔ أو‬ ‫‪-‬‬
‫داﺧﻞ ﻓﺮوع اﻟﺸﺮﻛﺔ‪.‬‬
‫ً‬
‫^_ ﺣﺎﻟﺔ اﻧﮫ ﻟﻢ ﻳﺘﻢ ﺗﻔﻌﻴﻞ ا‪10/‬ﺰ ﺧﻼل اﺳﺒﻮع ﻣﻦ ﺗﺎر‪U‬ﺦ ا‪10/‬ﺰ ﻳﺘﻢ ﺗﺤﻮ‪U‬ﻞ ﻋﺮض اﻟﻌﻤﻴﻞ ﺗﻠﻘﺎﺋﻴﺎ ا‪ @f‬اﻟﻌﺮض اﻻﺳﺎ‪ 1790) jih‬اﻗﺴﺎط(‬ ‫‪-‬‬
‫وﳌﺪة اﺳﺒﻮع اﺧﺮ‪.‬‬
‫ً‬
‫^_ ﺣﺎﻟﺔ اﻧﮫ ﻟﻢ ﻳﺘﻢ اﻟﺘﻔﻌﻴﻞ ^_ ﺧﻼل اﻻﺳﺒﻮع اﳌﺬﻛﻮر ‪u‬ﻌﺘ‪ wv‬ا‪10/‬ﺰ ﻻ‪ _x‬ﺗﻠﻘﺎﺋﻴﺎ ‪y‬ﻌﺪ ﻣﺮور اﺳﺒﻮﻋ‪C‬ن ﻣﻦ ﺗﺎر‪U‬ﺦ ا‪10/‬ﺰ وﻻ ﻳﺤﻖ ﻟﻠﻌﻤﻴﻞ‬ ‫‪-‬‬
‫ً‬
‫ﺗﻔﻌﻴﻞ ا‪10/‬ﺰ او اﺳ{‪w‬داد ﻗﻴﻤﺔ ﻣﻘﺪم ا‪10/‬ﺰ وﻋﻠﻴﮫ ﻳﺠﺐ ﻋ?@ اﻟﻌﻤﻴﻞ اﻟﻘﻴﺎم ‪y‬ﻌﻤﻠﻴﺔ ا‪10/‬ﺰ ﻣﺠﺪدا ﺳﻮاًء ﻣﻊ اﳌﺒﻴﻌﺎت ا‪8/‬ﺎرﺟﻴﺔ أو‬
‫داﺧﻞ ﻓﺮوع اﻟﺸﺮﻛﺔ‪.‬‬

‫‪Outdoor Customers’ Internal Cycle‬‬

‫ﻋﻤﻴﻞ اﳌﺒﻴﻌﺎت ا=‪W‬ﺎرﺟﻴﺔ داﺧﻞ اﻟﺸﺮﻛﺔ‪:‬‬

‫ﻳﻘﻮم اﻟﻌﻤﻴﻞ ﺑﺎ‪10/‬ﺰﻣﻊ اﳌﺒﻴﻌﺎت ا‪8/‬ﺎرﺟﻴﺔ ﺑﻤﻘﺪم =‪1‬ﺰﻋ?@ ﻋﺮض ﻣﻌ‪C‬ن‪.‬‬ ‫‪-‬‬
‫§ ﻳﺘﻢ اﳌﺘﺎ‪y‬ﻌﺔ ﻣﻊ اﻟﻌﻤﻴﻞ ﻣﻦ ﻣﺴﺌﻮل اﳌﺒﻴﻌﺎت ا‪8/‬ﺎرﺟﻴﺔ وﺗﺤﺪﻳﺪ ﻣﻴﻌﺎد ﻟﺘﻔﻌﻴﻞ ا‪10/‬ﺰ واﺧﺘﺒﺎر ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮى ﺧﻼل اﺳﺒﻮع ﻣﻦ‬
‫ﺗﺎر‪U‬ﺦ ا‪10/‬ﺰ‪.‬‬
‫ﻳﻘﻮم ﻣﻮﻇﻒ ﺧﺪﻣﮫ اﻟﻌﻤﻼء ﺑﺄرﺳﺎل اﻟﻠﻴﻨﻚ ا‪ 7ã‬اﻟﻌﻤﻴﻞ ‪ 76‬ا‪ð$‬ﺎل )‪ .(https://sys.harvestcollege.co.uk/customerPortal‬و‪ƒ‬ﻘﻮم „ﻌﻤﻞ‬ ‫§‬
‫ال ‪Oral‬ﻋﻦ ﻃﺮ‪ƒ‬ﻖ اﻟﺘﻠﻴﻔﻮن ﻋﻦ ﻃﺮ‪ƒ‬ﻖ ال ‪.Placer‬‬

‫ﻳﺠﺐ ان ﻳﻘﻮم اﻟﻌﻤﻴﻞ ﺑﺘﻔﻌﻴﻞ ا‪10/‬ﺰ وﻋﻤﻞ اﺧﺘﺒﺎر ﺗﺤﺪﻳﺪ ﻣﺴﺘﻮى ﺧﻼل اﺳﺒﻮع ﻣﻦ ﺗﺎر‪U‬ﺦ ا‪10/‬ﺰ ﺳﻮاًء ﻣﻊ اﳌﺒﻴﻌﺎت ا‪8/‬ﺎرﺟﻴﺔ أو‬ ‫‪-‬‬
‫داﺧﻞ ﻓﺮوع اﻟﺸﺮﻛﺔ‪.‬‬
‫§ ^_ ﺣﺎﻟﺔ ﻗﻴﺎم اﻟﻌﻤﻴﻞ ﺑﺘﻔﻌﻴﻞ ا‪10/‬ﺰ وﻋﻤﻞ اﺧﺘﺒﺎر ﺗﺤﺪﻳﺪ ﻣﺴﺘﻮى ﺧﻼل اﺳﺒﻮع ﻣﻦ ﺗﺎر‪U‬ﺦ ا‪10/‬ﺰ ﻳﺘﻢ ﺣﺴﺎب اﻟـ ‪ Target‬ﳌﺴﺌﻮل‬
‫اﳌﺒﻴﻌﺎت ا‪8/‬ﺎرﺟﻴﺔ‪.‬‬
‫§ ^_ ﺣﺎﻟﺔ ﻗﻴﺎم اﻟﻌﻤﻴﻞ ﺑﺰ‪U‬ﺎرة اﻟﻔﺮع ﻟﺘﺤﺪﻳﺪ اﳌﺴﺘﻮى ﻳﺘﻢ ﺣﺴﺎب اﻟـ ‪ Target‬ﳌﺴﺌﻮل اﳌﺒﻴﻌﺎت ا‪8/‬ﺎرﺟﻴﺔ‪.‬‬

‫ً‬
‫^_ ﺣﺎﻟﺔ اﻧﮫ ﻟﻢ ﻳﺘﻢ ﺗﻔﻌﻴﻞ ا‪10/‬ﺰ ﺧﻼل اﺳﺒﻮع ﻣﻦ ﺗﺎر‪U‬ﺦ ا‪10/‬ﺰ ﻳﺘﻢ ﺗﺤﻮ‪U‬ﻞ ﻋﺮض اﻟﻌﻤﻴﻞ ﺗﻠﻘﺎﺋﻴﺎ ا‪ @f‬اﻟﻌﺮض اﻻﺳﺎ‪ 1790) jih‬اﻗﺴﺎط(‬ ‫‪-‬‬
‫وﳌﺪة اﺳﺒﻮع اﺧﺮ‪.‬‬
‫ً‬
‫§ ﻳﺘﻢ ﺗﺤﻮ‪U‬ﻞ ﺑﻴﺎﻧﺎت اﻟﻌﻤﻴﻞ ﺗﻠﻘﺎﺋﻴﺎ ا‪ @f‬اﻟﻜﻮل ﺳﻨ{‪ w‬و‪U‬ﺘﻢ اﳌﺘﺎ‪y‬ﻌﺔ ﻣﻊ اﻟﻌﻤﻴﻞ وﺗﺤﺪﻳﺪ ﻣﻴﻌﺎد ﻟﺘﻔﻌﻴﻞ ا‪10/‬ﺰ واﺧﺘﺒﺎر ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮى‬
‫ﺧﻼل ﻣﺪة اﻗﺼﺎˆﺎ اﺳﺒﻮع ﺳﻮاًء ﻣﻊ اﳌﺒﻴﻌﺎت ا‪8/‬ﺎرﺟﻴﺔ أو داﺧﻞ ﻓﺮوع اﻟﺸﺮﻛﺔ وﻋﻠﻴﮫ ﻳﺘﻢ ﺣﺴﺎب اﻟـ ‪ Target‬ﳌﺴﺌﻮل اﻟﻜﻮل ﺳﻨ{‪.w‬‬

‫ً‬
‫^_ ﺣﺎﻟﺔ اﻧﮫ ﻟﻢ ﻳﺘﻢ اﻟﺘﻔﻌﻴﻞ ^_ ﺧﻼل اﻻﺳﺒﻮع اﳌﺬﻛﻮرة ‪u‬ﻌﺘ‪ wv‬ا‪10/‬ﺰ ﻻ‪ _x‬ﺗﻠﻘﺎﺋﻴﺎ ‪y‬ﻌﺪ ﻣﺮور اﺳﺒﻮﻋ‪C‬ن ﻣﻦ ﺗﺎر‪U‬ﺦ ا‪10/‬ﺰ وﻻ ﻳﺤﻖ ﻟﻠﻌﻤﻴﻞ‬ ‫‪-‬‬
‫ً‬
‫ﺗﻔﻌﻴﻞ ا‪10/‬ﺰ او اﺳ{‪w‬داد ﻗﻴﻤﺔ ﻣﻘﺪم ا‪10/‬ﺰ وﻋﻠﻴﮫ ﻳﺠﺐ ﻋ?@ اﻟﻌﻤﻴﻞ اﻟﻘﻴﺎم ‪y‬ﻌﻤﻠﻴﺔ ا‪10/‬ﺰ ﻣﺠﺪدا ﺳﻮاًء ﻣﻊ اﳌﺒﻴﻌﺎت ا‪8/‬ﺎرﺟﻴﺔ أو‬
‫داﺧﻞ ﻓﺮوع اﻟﺸﺮﻛﺔ‪.‬‬

‫‪Updated January, 2020‬‬ ‫‪21‬‬

 ‫‪Relation between other departments‬‬
‫ا=‪p‬ﺴﺎﺑﺎت ‪: Finance -‬‬
‫اﻻﻳﺼﺎﻻت واﺳﺘﻤﺎرات ا‪LÚK‬ﺰ ‪:‬‬ ‫‪.1‬‬
‫ﻳﻘﻮم ﻣ¶ﺴﻖ ﻗﺴﻢ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Outdoor Coordinator‬ﺑﺎﺳﺘﻼم اﻻﻳﺼﺎﻻت واﺳﺘﻤﺎرات ا‪LÚK‬ﺰ ا‪LK‬ﺪﻳﺪة ‪m‬ﻞ ﻳﻮم ﺳ‪Ý‬ﺖ ﻣﻦ ‪m‬ﻞ اﺳﺒﻮع ﻣﻦ ﻣﺴﺆول اﻻﻳﺮادات‬ ‫‪-‬‬
‫و‪Ltc‬ﻴﻠ‪V‬ﺎ ‪ •f‬ا‪PŒ‬ﺰن ا‪PK‬ﺎص ﺑﺎﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ و‪c‬ﺴﻠﻴﻤ‪V‬ﺎ ‪Š‬ﻌﺪ اﻻﻧ\]ﺎء ﻣ‪]Ž‬ﺎ ا‪ CB‬ﻣﺴﺆول اﻻﻳﺮادات ﻣﺮة اﺧﺮى‪.‬‬
‫ﺗﻮر‪k‬ﺪ اﻟﻨﻘﺪﻳﺔ ‪: Cash‬‬ ‫‪.2‬‬
‫ﻳﻘﻮم ﻣﺴﺆول ﻓﺮ‪k‬ﻖ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Team-leader‬ﺑ×ﺴﻠﻴﻢ اﻟﻨﻘﺪﻳﺔ ا‪PK‬ﺎﺻﺔ ﺑﺎﻟﻔﺮ‪k‬ﻖ ﺻﺒﺎح ‪m‬ﻞ ﻳﻮم ﺳ‪Ý‬ﺖ وﺛﻼﺛﺎء ﻣﻦ ‪m‬ﻞ اﺳﺒﻮع‪.‬‬ ‫‪-‬‬
‫اﳌﺼﺎر‪k‬ﻒ ‪:‬‬ ‫‪.3‬‬
‫ﻳﻘﻮم ﻣﺪﻳﺮ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Outdoor Manager‬ﺑﺘ¶ﺴﻴﻖ اﳌﺼﺎر‪k‬ﻒ ﻣﻊ ﻣﺴﺆول اﳌﺸ™&ﻳﺎت وﻣﺴﺆول اﳌﺼﺮوﻓﺎت و‪c‬ﻌﺘ‪ &%‬اﳌﺼﺎر‪k‬ﻒ ‪m‬ﺎﻟﺘﺎ‪ ) •B‬ا‪SK‬ﻤﻼت اﻟ×ﺴﻮ‪k‬ﻘﻴﺔ‬ ‫‪-‬‬
‫‪ – Campaigns‬اﳌ‪Ø9‬اﻧﻴﺔ – اﻻدوات – اﺧﺮى ( ‪.‬‬
‫اﳌﺮﺗﺒﺎت واﻟﺒﻮﻧﺺ ‪:‬‬ ‫‪.4‬‬
‫و‬
‫ﻳﻘﻮم ﻣﺪﻳﺮ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Outdoor Manager‬وﻣﺴﺆ ل ﻓﺮ‪k‬ﻖ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Team-leader‬ﺑﺎﻟﺘ¶ﺴﻴﻖ ﻣﻊ ادارة ا‪SK‬ﺴﺎﺑﺎت ‪SK‬ﺴﺎب اﳌﺮﺗﺒﺎت واﻟﺒﻮﻧﺺ‬ ‫‪-‬‬
‫ً‬
‫ا‪PK‬ﺎص ﺑﺎﻟﻔﺮ‪k‬ﻖ وﻓﻘﺎ ﻟﻠﻤﺨﻄﻄﺎت واﻟﻠﻮاﺋﺢ اﳌﻨﺼﻮص ﻋﻠ‪]b‬ﺎ‪.‬‬

‫اﳌﻮارد اﻟ‪x‬ﺸﺮ‪g‬ﺔ ‪:Human Resources -‬‬

‫‪ -1‬اﳌﺮﺗﺒﺎت ‪:‬‬
‫‪ -‬ﻳﻘﻮم ﻣﺴﺆول ﻓﺮ‪k‬ﻖ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Team-leader‬ﺑ×ﺴﻠﻴﻢ ﺗﻘﺮ‪k‬ﺮ اﳌﺮﺗﺒﺎت ‪m‬ﻞ ﻳﻮم ‪ 10‬و ‪ 26‬ﻣﻦ ‪m‬ﻞ ﺷ‪V‬ﺮ ‪Š‬ﻌﺪ اﳌﺮاﺟﻌﺔ ﻣﻦ ﻣﺪﻳﺮ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪Outdoor‬‬
‫‪ Manager‬ﺛﻢ ﻳﻘﻮم ﻣﺪﻳﺮ اﳌﻮارد اﻟ‪Ý‬ﺸﺮ‪k‬ﺔ ﺑﺎرﺳﺎل اﻟﺘﻘﺮ‪k‬ﺮ اﻟ‪]Ž‬ﺎ‪Ä‬ﻲ ﻣﺮة اﺧﺮى ا‪ CB‬ﻣﺪﻳﺮ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪Š Outdoor Manager‬ﻌﺪ اﻻﻧ\]ﺎء ﻣﻦ اﳌﺮاﺟﻌﺔ واﳌﻮاﻓﻘﺔ‬
‫اﻟ‪]Ž‬ﺎﺋﻴﺔ ﻋﻠﻴﮫ‪.‬‬
‫‪ -2‬اﻟﺘﻮﻇﻴﻒ ‪:‬‬
‫‪ -‬ﻳﻘﻮم ﻣﺴﺆول ﻓﺮ‪k‬ﻖ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Team-leader‬وﻣﺪﻳﺮ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Outdoor Manager‬ﺑﺎﻟﺘ¶ﺴﻴﻖ ﻣﻊ ﻗﺴﻢ اﳌﻮارد اﻟ‪Ý‬ﺸﺮ‪k‬ﺔ ﻟﺘﻮﻓ‪ &9‬ﻋﺪد اﳌﻮﻇﻔ‪9‬ن‬
‫واﺳﺘﻜﻤﺎل اﻟ‪V‬ﻴ[ﻞ اﻟﻮﻇﻴﻔﻲ اﳌﺘﻔﻖ ﻋﻠﻴﮫ و‪ã‬ﻌﺘ‪ &%‬ﻗﺴﻢ اﳌﻮارد اﻟ‪Ý‬ﺸﺮ‪k‬ﺔ ‪X‬ﻮ اﻟﻘﺴﻢ ا‪PK‬ﺎص ﺑﺎﻟﺘﻮﻇﻴﻒ و ﻣﺴﺆو ‪ •B‬ﻓﺮق اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Team-leaders‬ﻣﺴﺆوﻟ‪9‬ن‬
‫ﻣﺴﺆوﻟﻴﺔ ‪m‬ﺎﻣﻠﺔ ﻋﻦ ﻧﻘﺺ اﻟ‪V‬ﻴ[ﻞ اﻟﻮﻇﻴﻔﻲ وﻓﻘﺎ ﻟﻠﻮاﺋﺢ اﻟﺪاﺧﻠﻴﺔ اﳌﻨﺼﻮص ﻋﻠ‪]b‬ﺎ ﻣﻦ ﻗﺒﻞ ﻗﺴﻢ اﳌﻮارد اﻟ‪Ý‬ﺸﺮ‪k‬ﺔ‪.‬‬
‫‪ -3‬ﻻﺋﺤﺔ اﳌﻮارد اﻟ‪Ý‬ﺸﺮ‪k‬ﺔ ‪:‬‬
‫‪ -‬ﺗﻄﺒﻴﻖ اﳌ‪V‬ﺎم اﻟﺮﺋ‪Ô‬ﺴﻴﮫ ﻟﻘﺴﻢ اﳌﻮارد اﻟ‪Ý‬ﺸﺮ‪k‬ﺔ ﻣﻦ ﺣﻴﺚ اﻟﺸ[ﺎوى‪ ،‬ا‪LK‬ﺰاءات اواﻟﺘﻜﺮ‪k‬ﻤﺎت وﻣﺎ ا‪ •B‬ذﻟﻚ ‪.‬‬

‫اﻟﻔﺮوع ‪:Branches -‬‬

‫‪ -1‬ﻳﻘﻮم ﻣ¶ﺴﻖ ﻗﺴﻢ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Outdoor Coordinator‬ﺑﺎرﺳﺎل ﺑﻴﺎﻧﺎت اﻟﻄﻼب اﻟﺬﻳﻦ ﻗﺎﻣﻮا ﺑﺘﻔﻌﻴﻞ ا‪LÚK‬ﻮزات ا‪PK‬ﺎﺻﺔ ‪]å‬ﻢ ‪m‬ﻞ اﺛﻨ‪9‬ن ﻣﻦ ‪m‬ﻞ اﺳﺒﻮع ا‪m CB‬ﻞ‬
‫اﻟﻔﺮوع ﻋﻦ ﻃﺮ‪k‬ﻖ اﻟ‪&%‬ﻳﺪ اﻻﻟﻜ™&و‪Æ‬ﻲ ﳌ¶ﺴﻘﻲ ﺑﺮاﻣﺞ اﻟﺘﺪر‪k‬ﺐ ‪ Training Coordinators‬داﺧﻞ ﻓﺮوع اﻟﺸﺮﻛﺔ ﻣﻊ ادراج ﻣﺪﻳﺮ‪]Ì‬ﻢ وﻣﺪﻳﺮ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ وﻣﺪﻳﺮ اﻟﻌﻤﻠﻴﺎت‬
‫‪ •f‬اﻟ¶‪Pt‬ﺔ اﻟﻜﺮ‪I‬ﻮﻧﻴﺔ ‪ CC‬و‪k‬ﻘﻮم ﻣ¶ﺴﻘﻲ اﻟﻔﺮوع ﺑﺎرﺳﺎل اﻟﺮد ﺷﺎﻣﻞ ﻧﺘﺎﺋﺞ اﳌ[ﺎﳌﺎت ﺳﻮاًء ﺗﻢ اﻟﻮﺻﻮل ﻟﻠﻌﻤﻴﻞ واﻋﻄﺎﺋﮫ ﻣﻮاﻋﻴﺪ اﻟﺒﺪء او ﻟﻢ ﻳﺘﻢ اﻟﻮﺻﻮل اﻟﻴﮫ ﻣﻊ ﺗﺎر‪k‬ﺦ‬
‫ﻣﻌﺎودة اﻻﺗﺼﺎل وا‪SK‬ﺮص ﻋ‪ Cu‬ارﺳﺎل ﻧﺘﺎﺋﺞ اﳌ[ﺎﳌﺎت ﻣﺮة اﺧﺮى ا‪ CB‬ﻣ¶ﺴﻖ ﻗﺴﻢ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Outdoor Coordinator‬ﺑﺎﻹﺿﺎﻓﺔ ا‪ CB‬ارﺳﺎل اﻟﻨﺘﺎﺋﺞ ا‪PK‬ﺎﺻﺔ‬
‫ﺑﺈﺧﺘﺒﺎرات ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮى ا‪PK‬ﺎﺻﺔ ‪Š‬ﻌﻤﻼء اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ •f‬اﻟﻔﺮوع وذﻟﻚ ﻳﻮم ا‪LK‬ﻤﻌﺔ ﻣﻦ ‪m‬ﻞ اﺳﺒﻮع‪.‬‬
‫‪ -2‬ﻳﻘﻮم اﻟﻔﺮع ﺑﺎﺳﺘﻘﺒﺎل ﻋﻤﻼء اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ وﺗﻔﻌﻴﻞ ا‪LÚK‬ﻮزات ا‪PK‬ﺎﺻﺔ ‪]å‬ﻢ‪.‬‬
‫‪ -3‬ﻳﺠﺐ اﻟﺮﺟﻮع ا‪ CB‬ﻣﺪﻳﺮ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Outdoor Manager‬وﻣ¶ﺴﻖ ﻗﺴﻢ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ •f Outdoor Coordinator‬ﺣﺎﻟﺔ وﺟﻮد اي ﻣﺸ[ﻠﺔ ﻣﺘﻌﻠﻘﺔ ‪Š‬ﻌﻤﻼء‬
‫اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ‪.‬‬
‫‪ -4‬ﻳﻘﻮم ﻣﺪﻳﺮي اﻟﻔﺮع ﺑﺎﻟﺘ¶ﺴﻴﻖ ﻣﻊ ﻣﺪﻳﺮ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Outdoor Manager‬ﻟﺘﻮﻓ‪ &9‬ا‪SK‬ﻤﻼت اﻟﻼزﻣﺔ ‪PK‬ﺪﻣﺔ ﻣﺒﻴﻌﺎت اﻟﻔﺮوع‪.‬‬

‫اﻟﻘﺴﻢ اﻟﺘﻘ•‪:Technical Department - €‬‬

‫‪ -‬ﺗﻮﻓ‪ &9‬ﻣﺤﺎﺿﺮ ﻟﻌﻤﻞ اﺧﺘﺒﺎر ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮي ﻟﻠﻌﻤﻴﻞ ‪ •f‬اﳌﻮﻗﻊ ا‪PK‬ﺎص ﺑﺎﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ‪.‬‬
‫ﺗ¶ﺴﻴﻖ وﺗﺤﺪﻳﺪ اﻻ‪Æ‬ﺸﻄﺔ ا‪PK‬ﺎﺻﺔ ﺑﺎ‪SK‬ﻤﻼت ﻣﻦ اﻟﻨﺎﺣﻴﺔ اﻟﺘﻘﻨﻴﺔ‪.‬‬ ‫‪-‬‬
‫ً‬
‫ﺗﺪر‪k‬ﺐ ﻓﺮ‪k‬ﻖ اﻟﻌﻤﻞ وﺗﺄ‪X‬ﻴﻠﮫ ﻟﻐﻮ‪k‬ﺎ‪.‬‬ ‫‪-‬‬

‫ا‪Wƒ‬ﺰن‪:‬‬
‫‪ -‬ﻳﻘﻮم ﻣ¶ﺴﻖ ﻗﺴﻢ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Outdoor Coordinator‬ﺑﺎﻟﺘ¶ﺴﻴﻖ ﻣﻊ ادارة ا‪SK‬ﺴﺎﺑﺎت ﻻﺳﺘﻜﻤﺎل ‪m‬ﻞ اﻻدوات ا‪PK‬ﺎﺻﺔ ﺑﻔﺮ‪k‬ﻖ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ﻣﻦ ﺣﻴﺚ‬
‫‪m‬ﻞ اﻻدوات اﳌﺘﺎﺣﺔ و‪k‬ﺘﻢ ﻋﻤﻞ ﺟﺮد ﻣﻦ ا‪SK‬ﺴﺎﺑﺎت ‪m‬ﻞ ﺷ‪V‬ﺮ ﻋ‪ Cu‬ﻣﺨﺰن اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ‪.‬‬
‫‪Updated January, 2020‬‬ ‫‪22‬‬
 ‫اﻟ‪D‬ﺴﻮ‪g‬ﻖ واﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎ†‡‪:‬‬
‫ﻳﻘﻮم ﻣ¶ﺴﻖ ﻗﺴﻢ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Outdoor Coordinator‬ﺑﺎﻟﺘ¶ﺴﻴﻖ ﻣﻊ ﻣﺴﺆول اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎ‪ •æ‬واﻟ×ﺴﻮ‪k‬ﻖ ﻣﻦ ﺣﻴﺚ ا‪Æ‬ﺸﺎء اﻟﻌﺮوض وﻧﻘﻞ ‪m‬ﻞ اﻻ‪Æ‬ﺸﻄﺔ‬ ‫‪-‬‬
‫واﻟﺘﺤﺮ‪m‬ﺎت ا‪PK‬ﺎﺻﺔ ﺑﻔﺮ‪k‬ﻖ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ﻋ‪ Cu‬ﻣﻮاﻗﻊ اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎ‪ •æ‬ا‪PK‬ﺎﺻﺔ ﺑﺎﻟﺸﺮﻛﺔ واﳌﺴﺎﻋﺪة ‪ •f‬ا‪Æ‬ﺸﺎء اﻻﻋﻼﻧﺎت ﻟ[ﻞ ا‪SK‬ﻤﻼت اﻟﻘﺎدﻣﺔ‪.‬‬

‫اﳌﺒﻴﻌﺎت ا=‪W‬ﺎرﺟﻴﺔ‪:‬‬
‫ﻳﻘﻮم ﻣﺴﺆؤول اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ﺑﺈرﺳﺎل ﺗﻘﺮ‪k‬ﺮ ﻳﻮﻣﻲ ﻋﻦ ﻋﻤﻠﮫ ﻣﻦ ﺣﻴﺚ اﻋﺪاد ا‪LÚK‬ﻮزات‪ ،‬ﺗﻔﻌﻴﻞ ا‪LÚK‬ﻮزات واﳌﺘﺎ‪Š‬ﻌﺎت وﻣﻦ ﺛﻢ ﻳﻘﻮم ﻣﺴﺆول اﻟﻔﺮ‪k‬ﻖ ‪Team-‬‬ ‫‪-‬‬
‫ً‬
‫‪Š leader‬ﻌﻤﻞ ﺗﻘﺮ‪k‬ﺮ اﺳﺒﻮ‪ •æ‬و‪c‬ﺴﻠﻤﻴﮫ ا‪ •B‬ﻣﺪﻳﺮ اﳌﺒﻴﻌﺎت ا‪PK‬ﺎرﺟﻴﺔ ‪ Outdoor Manager‬ﻋﻮﺿﺎ ﻋﻦ ﺗﻘﺪﻳﻤﮫ ﻟﺘﻘﺮ‪k‬ﺮ ﻳﻮﻣﻲ و‪k‬ﻘﻮم اﳌﺪﻳﺮ ﺑﺎرﺳﺎل اﻟﺘﻘﺎر‪k‬ﺮ اﻻﺳﺒﻮﻋﻴﺔ‬
‫واﻟﺸ‪V‬ﺮ‪k‬ﺔ ا‪ •B‬ﻣﺪﻳﺮ اﻟﺘﻄﻮ‪k‬ﺮ ‪ •f‬اﻟﺸﺮﻛﺔ ‪.Business Development Manager‬‬

‫‪Updated January, 2020‬‬ ‫‪23‬‬

Outdoor Sales Job Descriptions
Outdoor Sales Supervisor/ Manager Job Descriptions
Job Title: Outdoor Sales Supervisor/Manager
Job Level: Senior Level.
Reports to: Marketing & Sales Director
Scope: Sales

Job Overview: Sales Supervisor serves various roles in the organization. The following is a list of
important roles that the supervisor should often undertake: Develop a strategy that agents will use to
reach their goal and help the manager to fulfill the various requirements and plans required from our
department.
Job Objectives: Successfully managing the sales team. Designing and implementing a strategic
sales plan that expands company's customer base and ensure its strong presence. Managing
recruiting, objectives setting, coaching and performance monitoring of sales representatives.
Commitments: Ensure that the sales agents are following our discipline and applying it, individual
are performing against targets and achieving them, while reviewing their performance and coaching
them to do so.

Job Responsibilities: It is the responsibility of the sales supervisor to guide and motivate the
sales agents. He works with the sales manager to draw job descriptions for various roles within the
sales agents, participates in the recruitment of these positions and allocates tasks accordingly.
When the sales agents are not meeting their sales targets, the sales supervisor implements
appropriate strategies to improve sales. For example, he might coordinate the training of the
sales employees to boost their competence.

Other Duties:
• Follow up the daily sheet of coordinator.
• Follow up the attendance sheet.
• Follow up reports from team leader.
• Is required to send daily, weekly and monthly reports.
• Providing a professional and excellent level of Sales agents.
• Assist the Sales Manager in revising and implementing the sales plans.
• Responsible for All task of sales Agent.
• Responsible for All Both.
• Responsible for all target And Revenue.
• Coaching and development to team.

Qualifications: Service Knowledge and Industry Experience, Leadership Skills, Strong Oral and
Written Communication Skills, Motivational Skills, Results-Oriented, Employee Training Experience,
Interviewing Skills, Sales Skills, Self-Motivation, Strong Relationship Building, Customer Service Skills.

• Collaboration and motivation skills.

• Planning abilities.
• Ability to remain calm under pressure.
• Analysis skills.
• Strong communication skills
• Gaining Commitment from agents.
• Product Knowledge.
• Active Listening.
• Time Management.
• Office skills.
• Buyer-Seller Agreement.
• Qualification Questioning.
Updated January, 2020 24
 • Objection Prevention and handling.
• Post-Sale Relationship Management.
• Closing Techniques.

Outdoor Sales Coordinator Job Description

Job Title: Outdoor Sales Coordinator.
Job Level: Mid Level.
Reports to: Outdoor Sales Manager.
Scope: Sales Coordination.

Job Overview: Sale Coordinator serves various roles in the organization and their Job is to achieve
the connection Between All the Different Types of sales.
Job Objectives: Organizing the connection between the Outdoor Sales and the other
departments with their related sections.
Commitments: Ensure the detailed feedback for each customer of the Outdoor and to analyze
the operations of the Outdoor Sales.

Job Responsibilities: The Outdoor Sales Coordinator is responsible for analyzing the work cycle
of the Outdoor Sales through the provided reporting system of daily, weekly and monthly
discipline and the main responsible for the cycle of the Outdoor Customers with its defined
procedures.

Other Duties:
• Weekly reporting for the outdoor results to the Outdoor Sales Manager.
• Reporting with a detailed analysis about the Outdoor Sales Employees.
• Up-to-dated Outdoor Database.
• Tracking weekly Outdoor Activations progress in the branches by the weekly reports and keeping
the follow up with the Indoor Coordinators.
• Sending the Outdoor Database to the Call Center weekly and keep following up with the Team
Leader of the Call Center.
• Sending Target Report of Outdoor Sales on weekly and monthly basis.
Qualifications:
• Organization skills.
• Sales & Customer Service Skills.
• Experienced with MS Office.
• Communication and Problem Solving Skills.
Outdoor Sales Team Leader Job Description
Job Title: Outdoor Team Leader.
Job Level: Mid Level.
Reports to: Outdoor Manager.
Scope: Sales
Job Overview: Team leaders serve various roles in an organization. Their job is to get tasks done by
using all of the resources available to them, including other employees or team members. Below is a
list of some important roles a team leader must often take on: Develop a strategy the team will use to
reach its goal.
Job Objectives: Responsible for team management, organization and teamwork, Work to achieve
the target, marketing, Develop sales in the external sales portion of the company, Increase the
number of customers.
Commitments: The Team Leader's role is to ensure individual Advisors are performing against
targets, while reviewing their performance and coaching them to do so.

Updated January, 2020 25

Job Responsibilities:
The Team Leader is responsible for assisting Agents in achieving the Target and solving their
problems facing them in work and facing the other Teams.

Other Duties:
• Send Daily report to supervisor.
• Daily Sheet & Apps.
• Weekly report.
• Deliver Apps To C.C (soft & hard).
• Monthly Reports.
• Salary Sheet.
• Responsible for the team.
• Weekly/Monthly Reports.
• Delivery of receipts/cash Every Saturday (hard copy).
• Achieving Target.
• Monthly tools Request [Flyers, Receipts, Apps, Smiley Sticks, ect….].

Outdoor Sales Booth Admin Job Description

Job Title: Booth Admin
Job Level: Entry Level
Reports to: Sales Outdoor Team Leader
Scope: Sales

Job Overview: The Booth Admins serve various roles in an organization. Their job is to get tasks done
by using all of the resources available and to achieve the target.
Job Objectives: Responsible for organizing the Booth, managing the receipts, cash, applications &
any other needed tools.
Commitments: A Booth Admin is committed to be in the location always on time. S/he is also
committed to manage all the tools that help the Agents to achieve their target & to maximize the
revenues.

Job Responsibilities:
The Booth Admin is responsible for assisting the Outdoor Agents & Team Leader in achieving their
target.

Other Duties:
• Responsible for any tools, receipts, apps and cleanliness of the location.
• Any wrong info in data (Receipts & Apps).
• Deliver the cash to the Team Leader.
• Help in organizing events.
• Submit a daily sheet.

Outdoor Sales Agent Job Description

Job Title: Outdoor Sales Agent
Job Level: Entry Level
Reports to: Team Leader
Scope: Sales

Job Overview: The Outdoor Sales Agents serve various roles in an organization. Their job is to get
tasks done by using all of the resources available and to achieve the target.

Updated January, 2020 26

Job Objectives: Responsible for advertising all the services provided by the company. S/he works to
achieve the goal, market & develop the Sales in the company's external part and increase the
number of customers.
Commitments: The Sales Agent's role is to maximize revenue using all the possible tools.

Job Responsibilities: The Sales Agent is responsible for assisting customers and solving their
problems.

Other Duties:
• Introduce customers to the company profile , offers and all services.
• Achieve the target.
• Deliver the Applications to the finance dep.
• Follow up with customer.
• Submit daily, weekly and monthly reports.
• Fill the data sheet.

Outdoor Sales Guidelines & Highlights:

§ Campaigns Financial Plan (Set Expected Cost & then Target Cash & No.).
§ Sales Apps Directing Process. As mentioned in page 21
§ Outdoor Data Sheet Cycle.
§ Outdoor Weekly Meeting is the high performance key in coordination with the HR.
§ Dodge Timeline Plan: Four branches per Month; each branch shall lapse for a WEEK.
§ Targets Tiers’ Discipline (University – Outdoor – Branches , etc).
§ Operate Fridays’ as a working day.

Outdoor Projects
- Outdoor Discipline, Follow up & Activation Discipline.
- Universities: Cairo / Ain Shams / Helwan / Mansoura / Alex University - Faculty of Girls.
- Clubs: [El Ahly Jazeera & NC + El-Nasr + El-Zohour.
- Zayed [Friday Mosques + Hyper + El-Hossary] / New Cairo [Friday Mosques + 7 Stars Mall
+ Downtown].
- Outdoor for Branches to be coordinated between M. Ramadan (Indoor Sales
Supervisor) & Mustafa Samy (Outdoor Manager).
Four Teams to cover Cairo / Giza / Alexandria / Mansoura.
- Dress code / Image / Punctuality / Commitment / Adherence from the Agents.

Updated January, 2020 27

 ‫‪C. Call Center Cycle‬‬

‫داﺋرة وﺗﻧظﯾم ﺧطوات اﻟﻌﻣل ﻓﻲ ادارة اﻟﻣﺑﯾﻌﺎت اﻟداﺧﻠﯾﺔ‬

‫اﻟﻮﺻﻒ اﻟﻮﻇﻴﻔﻲ‬
‫ﻣﺴﺆوﻟﻴﺎت إدارة اﳌﺒﻴﻌﺎت اﻟﺪاﺧﻠﻴﺔ‪:‬‬
‫‪ -1‬اﳌ‪K‬ﺎﳌﺎت اﻟﺼﺎدرة واﻟﻮاردة )‪.(Hotline‬‬
‫‪ -2‬ﺗﻘﺎر‪I‬ﺮ اﳌ‪K‬ﺎﳌﺎت اﻟﻮاردة واﻟﺼﺎدرة ‪.Inbound/Outbound Calls‬‬
‫اﻟﻔﻮاﺗ‪) hg‬ﻗﺎﺋﻤﺔ‪/‬ﺗﻘﺮ‪I‬ﺮ اﳌﺪﻓﻮﻋﺎت اﻟﻴﻮﻣﻴﺔ(‪.‬‬ ‫‪-3‬‬
‫'&ﻮزات اﻟﻔﺮوع ‪.Reservation of Branches -‬‬ ‫‪-4‬‬
‫ﺗﻔﻌﻴﻼت اﳌﺒﻴﻌﺎت ا‪{$‬ﺎرﺟﻴﺔ ‪.Outdoor Activation‬‬ ‫‪-5‬‬
‫ﺗﻘﺮ‪I‬ﺮ اﻟﺸ‪K‬ﺎوى‪.‬‬ ‫‪-6‬‬

‫‪Updated January, 2020‬‬ ‫‪28‬‬

 ‫ﺗﻘﺎر‪.‬ﺮاﳌ‪¢‬ﺎﳌﺎت اﻟﻮاردة و اﻟﺼﺎدرة ‪Inbound/Outbound Calls‬‬
‫§ ﻣ ﻦ وا ﺟ ﺒ ﺎ ت ﻣ ﻤ ﺜ ﻞ ا ﻟ ‪ K‬ﻮل ﺳ ﻨ « ‪ h‬ا ﻷﺳ ﺎ ﺳ ﻴ ﺔ ‪ ،‬ا ﻟ ﺮد ﻋ ® ¯ ﻣ ‪ K‬ﺎ ﳌ ﺎ ت ا ﻟ ﻌ ﻤ ﻼ ء وا ﻟ ﻘ ﻴ ﺎ م ‪ ²‬ﻌ ﻤ ﻞ ﻟ ‪ Ü‬ﺲ اﻗ ﻞ ﻣ ﻦ ‪ 150‬ﻣ ‪ K‬ﺎ ﳌ ﺔ ﻣ ﺒ ﻴ ﻌ ﺎ ت ﻳ ﻮﻣ ﻴ ﺎ ‪ ،‬ﺑ ﺤ ﺪ‬
‫أ د‪ ¹‬ﻰ ‪ 100‬ﻣ ‪ K‬ﺎ ﳌ ﺔ ﻧ ﺎ ÷‪ ð‬ﺔ ‪ ،‬ﺛ ﻢ ˜ ‪ & 3‬ﻴ ﻞ ا ﻟ ﺒ ﻴ ﺎ ﻧ ﺎ ت ﻓ ﻴ ﻤ ﺎ ‪ ò‬ﻌ ﺮف ﺑ ـ ـ ‪ Harvest system‬وا ﻟ ﺬ ي ﻳ ﻨ ﻘ ﺴ ﻢ ا ‪: ¯ ã‬‬

‫‪ .1‬ﺑ ﻴ ﺎ ﻧ ﺎ ت ﺟ ﻤﻴ ﻊ ا ﻟ ﻌ ﻤﻼ ء اﳌ ﺘ ﺼ ﻠ„ ن ‪:Daily Contacts‬‬

‫ﻳ ﺘ ﻢ ﻓ ﻴ ﮫ ˜ ‪ &3‬ﻴ ﻞ ﺟ ﻤ ﻴ ﻊ ا ﳌ ‪ K‬ﺎ ﳌ ﺎ ت ا ﻟ ﻴ ﻮﻣ ﻴ ﺔ ا ﻟ ﻮا ردة و‪ I‬ﺤ ﺘ ﻮي ا ﳌ ﻠ ﻒ ﻋ ® ¯ ﺑ ﻴ ﺎ ﻧ ﺎ ت ا ﻟ ﻌ ﻤ ﻼ ء ذ وي ا ﻻﺳ ﺘ ﻔ ﺴ ﺎ رات ﻋ ﻦ ا ﻟ ” ‪h‬ا ﻣ ﺞ وﺧﻄ ﻂ ا ﻻﺳ ﻌ ﺎ ر‬
‫" و‪ I‬ﺤ ﺘ ﺎ ج ’ ﺬ ا ا ﻟ ﻨ ﻮع درﺟ ﺔ ﻋ ﺎ ﻟ ﻴ ﺔ ﻣ ﻦ ﻣ • ﺎ رات ا ﻟﺒ ﻴ ﻊ واﻻ ﻗ ﻨ ﺎ ع " ‪.‬‬

‫اﺳم اﻟﻌﻣﯾل‬

‫‪ .2‬ﺑ ﻴ ﺎ ﻧ ﺎ ت ﻋ ﻤﻼ ء ا ﻻﺳ ﺘ ﻔ ﺴ ﺎ را ت ا ﻻ ﻟ ﻜ ®¯ و ﻧ ﻴ ﺔ ‪:Online Leads‬‬

‫ﻳ ﺤ ﺘ ﻮي ا ﳌ ﻠ ﻒ ﻋ ® ¯ ﺑ ﻴ ﺎ ﻧ ﺎ ت ﺟ ﻤ ﻴ ﻊ ا ﻟ ﻌ ﻤ ﻼ ء ا ﻟ ﺬ ﻳ ﻦ ﻗ ﺎ ﻣ ﻮا ﺑ ﺎ ‪ & % $‬ﺰ ﻋ ﻦ ﻃ ﺮ‪ I‬ﻖ ا ﻟ ﻮﺳ ﺎ ﺋ ﻞ اﻻ ﻟ ﻜ« ‪ h‬و ﻧ ﻴ ﺔ وا ﻟ ﺬ ي ﻳ ﺘ ﻢ ا رﺳ ﺎ ﻟ ﮫ ﻋ ﻦ ﻃﺮ‪ I‬ﻖ ﻣ ﺴ ﺌ ﻮل‬
‫ا ﻻﺟ ﺘ ﻤ ﺎ ‪. 7 ø‬‬ ‫ا ﻟﺘ ﻮا ﺻ ﻞ‬ ‫ﻣ ﻮاﻗ ﻊ‬

‫‪Updated January, 2020‬‬ ‫‪29‬‬

 ‫‪ .3‬ﺑ ﻴ ﺎ ﻧ ﺎ ت ﻋ ﻤﻼ ء ا ﺳﺘ ﻤ ﺎ رة اﳌ ﺒ ﻴ ﻌ ﺎ ت ا ‪Ì Œ‬ﺎ رﺟ ﻴ ﺔ ‪:Sales Applications‬‬
‫ً‬
‫ﻳ ﺤ ﺘ ﻮي ا ﳌ ﻠ ﻒ ﻋ®¯ ﺑﻴﺎﻧﺎت اﳌﺘﺪر‪gß‬ن اﻟﺬﻳﻦ ﻗﺎﻣﻮا ﺑﺎ‪&%$‬ﺰ ﻣﻊ اﳌﺒﻴﻌﺎت ا‪{$‬ﺎرﺟﻴﺔ ﺑﻘﻴﻤﺔ ﺗﺰ‪I‬ﺪ ﻋﻦ ‪ 50‬ﺟﻨ§¨ﺎ و‪I‬ﺘﻢ ارﺳﺎل اﻟﺒﻴﺎﻧﺎت ﻋﻦ ﻃﺮ‪I‬ﻖ ﻣﺴﺌﻮل‬
‫اﳌﺒﻴﻌﺎت ا‪{$‬ﺎرﺟﻴﺔ‪.‬‬

‫‪ .4‬ﺑ ﻴ ﺎ ﻧ ﺎ ت ﻋﻤ ﻼ ء اﻻﺳ ﺘ ﻔ ﺴ ﺎ را ت اﻻ ﻟ ﻜ ® ¯و ﻧ ﻴ ﺔ ‪:Web Site‬‬

‫ﻳ ﺤ ﺘ ﻮي ا ﳌ ﻠ ﻒ ﻋ ® ¯ ﺑ ﻴ ﺎ ﻧ ﺎ ت ﺟ ﻤ ﻴ ﻊ ا ﻟ ﻌ ﻤ ﻼ ء ا ﻟ ﺬ ﻳ ﻦ ﻗ ﺎ ﻣ ﻮا ﺑ ﺎ ‪ & % $‬ﺰ ﻋ ﻦ ﻃﺮ‪ I‬ﻖ ا ﻟ ﻮﺳﺎ ﺋﻞ ا ﻻ ﻟ ﻜ « ‪ h‬و ﻧ ﻴ ﺔ وا ﻟ ﺬ ي ﻳ ﺘ ﻢ ا رﺳ ﺎ ﻟ ﮫ ﻋ ﻦ ﻃﺮ‪ I‬ﻖ‬
‫ﻣ ﺴﺌ ﻮل ﻣ ﻮا ﻗ ﻊ ا ﻟ ﺘ ﻮا ﺻ ﻞ ا ﻻﺟ ﺘ ﻤ ﺎ ‪. 7 ø‬‬

‫‪ .5‬ﺑ ﻴ ﺎ ﻧ ﺎ ت اﻟ ﻌ ﻤ ﻼ ء اﳌ ﻘ ® ¯ﺣ „ن ‪:Recommendation Sheet‬‬

‫ﻳ ﺤ ﺘ ﻮي ا ﳌ ﻠ ﻒ ﻋ ® ¯ ﺑ ﻴ ﺎ ﻧ ﺎ ت ا ﻟ ﻌ ﻤ ﻼ ء ذ وي ا ﻻﺳ ﺘ ﻔ ﺴ ﺎ رات ﻋ ﻦ ا ﻟ ” ‪h‬ا ﻣ ﺞ وﺧ ﻄ ﻂ اﻻﺳ ﻌ ﺎ ر ‪ 7 6‬ا ﻟ ﻔ ﺮو ع ا ﻻﺧ ﺮى ا و ‪ 7 6‬ا ﻟ ﻔ ﺼﻮل ا ‪ ð $‬ﺎ ﻟ ﻴ ﺔ ‪.‬‬

‫§ ﺑ ﺎ ﻟ ‪ ô‬ﺴ ﺒ ﺔ ﳌ ‪ K‬ﺎ ﳌ ﺎ ت ا ﻟ ‪ K‬ﻮل ﺳ ﻨ « ‪ ، h‬ﻋ ® ¯ ‪ r‬ﻞ ﻣ ﻤ ﺜ ® ‪ 7‬ا ﻟ ‪ K‬ﻮل ﺳ ﻨ « ‪ & 3 ˜ h‬ﻴ ﻞ ا ﻟﺒ ﻴ ﺎ ﻧ ﺎ ت ا ﻟ ﺘ ﺎ ﻟ ﻴ ﺔ ﻋ ﻦ ‪ r‬ﻞ ﻣ ‪ K‬ﺎ ﳌ ﺔ ‪:‬‬
‫ا ﺳﻤ ﮫ ‪ ،‬ﺗ ﺎ ر‪ I‬ﺦ ﻗ ﻴ ﺎ ﻣ ﮫ ﺑ ﺎ ﳌ ‪ K‬ﺎ ﳌ ﺔ ‪ ،‬ﺗ ﻔ ﺎ ﺻ ﻴ ﻞ ا ﳌ ‪ K‬ﺎ ﳌ ﺔ وﻣ ﺼ ﺪ ر’ ﺎ وﻣ ﺎ ا ﻧ ‪ ¨ û‬ﺖ ﻋ ﻠ ﻴ ﮫ " ﺣ ﺎ ﻟ ﺔ ا ﳌ ‪ K‬ﺎ ﳌ ﺔ ا ﻟ ‪ ¨ ü‬ﺎ ﺋﻴ ﺔ " وا ﻟ ‪ · î‬ﺗ ﻮ‪ þ ý‬ﻣ ﺎ ا ذ ا ‪r‬ﺎ ن‬ ‫‪-‬‬
‫ا ﻟ ﻌ ﻤ ﻴ ﻞ ﺳ ﻴ ﻘ ﻮم ﺑ ﺰ‪ I‬ﺎ رة ا ﻟ ﻔ ﺮع ﻟ ‪ & %ÿ‬ﺰ ‪ ،Coming‬ﺳ ﻴ ﺆﺟﻞ ا ‪ & % $‬ﺰ ا ‪ ¯ ã‬وﻗ ﺖ ﻻﺣ ﻖ ‪ ،Thinking‬ا ﻋ « ‪h‬ض اﳌ ‪ K‬ﺎ ﳌ ﺔ ﺛ ﻢ أ ﻏ ﻠ ﻖ ا ‪ { $‬ﻂ‬
‫‪ ،Cancelled‬ا م ا ﻧ ﮫ ﻟ ﻢ ‪ ò‬ﺴ ﺘ ﻄ ﻊ ا ﻟﻮﺻ ﻮل ﻟ • ﺬ ا ا ﻟ ﻌ ﻤ ﻴ ﻞ ‪ . . . . ، Call Back‬ا ‪ ¯ ã‬ا ﺧﺮﻩ ‪.‬‬

‫‪Updated January, 2020‬‬ ‫‪30‬‬

 ‫ﻣ ﺜﺎ ل ‪:‬‬
‫‪ -‬ا ﻟ ﻌ ﻤ ﻴ ﻞ ﺳ ﻴ ﻘﻮم ﺑ ﺰ‪ I‬ﺎ رة ا ﻟ ﻔ ﺮع ﻟ ‪ & % ÿ‬ﺰ ‪ ،‬ﺗ ﺎ ر‪ I‬ﺦ ا ﻟ ﺰ‪ I‬ﺎ رة ‪.Customer is coming, Date of visit .‬‬
‫‪ -‬ا ﻟ ﻌ ﻤ ﻴ ﻞ ﺳ ﻴ ﺆﺟ ﻞ ا ‪ & % $‬ﺰ ‪ ،‬ا ‪ ¯ ã‬ﻣ ‪ × î‬؟ ﺳ" ﺐ ا ﻟ ﺘ ﺄ ﺟﻴ ﻞ ؟ ﺗ ﺎ ر‪ I‬ﺦ إﻋ ﺎ د ة ا ‪ ð #‬ﺎ وﻟ ﺔ ﻟ ﻠﺘ ﺬ ﻛ ‪Postponed, Reason, till when? Call . h g‬‬
‫?‪back date‬‬
‫‪ -‬ا ﻟ ﻌ ﻤ ﻴ ﻞ ﻗ ﺎ م ﺑ ﺎ ﻋ « ‪h‬ا ض ا ﳌ ‪ K‬ﺎ ﳌ ﺔ وا ﻏ ﻼق ا ‪ { $‬ﻂ ‪ ،‬ﺳ " ﺐ ا ﻻﻋ « ‪h‬ا ض ا و اﻏ ﻼق ا ‪ { $‬ﻂ ا ن وﺟ ﺪ ؟ ?‪.Cancelled or Hung-up, reason‬‬
‫‪ ˜ -‬ﻌ ﺬ ر ا ﻟ ﻮﺻ ﻮل ﻟ ﻠ ﻌ ﻤ ﻴ ﻞ ‪ ،‬ﺗ ﻢ ا رﺳﺎ ل رﺳ ﺎ ﻟ ﺔ ا و ا ﻳﻤ ﻴ ﻞ ﻟ ﮫ ‪ ،‬ﺗ ﺎ ر‪ I‬ﺦ إ ﻋ ﺎ د ة ا ‪ ð#‬ﺎ وﻟ ﺔ ‪Unreachable, Text or email sent, Call .‬‬
‫?‪back date‬‬

‫ﺗﻘﺮ‪g‬ﺮاﻟﺪورات ا=‪W‬ﺎﺻﺔ )اﻟﻔﺮدﻳﺔ( ‪Private Report‬‬

‫‪ ¯6‬ﺣﺎﻟﺔ '&ﺰ دورات ﺧﺎﺻﺔ او اوﻧﻼﻳﻦ ‪ Private or Online Courses‬ﻳﺠﺐ ادﺧﺎل ﺟﻤﻴﻊ اﻟﺒﻴﺎﻧﺎت ا‪{$‬ﺎﺻﺔ ﺑﺎﳌﻴﻌﺎد اﻟﺬى ﻳﺮﻏﺐ ﻓﻴﮫ اﳌﺘﻘﺪم‬ ‫‪-‬‬
‫وارﺳﺎﻟ•ﺎ ﺑﺎﻟ”‪h‬ﻳﺪ اﻻﻟﻜ«‪h‬و‪¹‬ﻰ ا‪ ¯ã‬ﻣﺪﻳﺮ اﻟﻔﺮع ﺑﺎﻟﺘ‪ô‬ﺴﻴﻖ ﻣﻊ ﻣ‪ô‬ﺴﻖ ﺑﺮاﻣﺞ اﻟﺘﺪر‪I‬ﺐ‪ ،‬ﻟﻴﻘﻮم ﺑﺎﺧﺘﻴﺎر ا‪ð#‬ﺎﺿﺮ واﻟﺘﺄﻛﻴﺪ ﻋﻠﻴﮫ‪ ،‬ﺛﻢ اﻟﺘﺄﻛﺪ ﻣﻦ وﺟﻮد ﻏﺮف‬
‫او ﻣﻮاﻋﻴﺪ ﺗﺪر‪I‬ﺐ ﻣﺘﺎﺣﺔ ‪’ ¯6‬ﺬا اﻟﻮﻗﺖ‪.‬‬
‫‪²‬ﻌﺪ اﺳﺘﻼم اﻟﺮد ﻣﻦ ‪r‬ﻠ§¨ﻤﺎ ﺗﻘﻮم ادارة ﺧﺪﻣﺔ اﻟﻌﻤﻼء ﺑﺈﺿﺎﻓﺔ اﻟﺒﻴﺎﻧﺎت اﻟﻮاردة ‪ ¯6‬اﻟﺮدود ا‪ -Õ‬ﺗﻘﺮ‪ƒ‬ﺮ اﻟﺪورات ا&‪N‬ﺎﺻﺔ ‪Private Course Sheet‬‬ ‫‪-‬‬
‫ﻣﺘﻀﻤﻨﺔ "ﻃﺮ‪I‬ﻘﺔ اﻟﺪﻓﻊ اﳌﺘﻔﻖ ﻋﻠ§¨ﺎ‪ ،‬ﺗﻔﺎﺻﻴﻞ اﻟﺪورة‪ ،‬اﳌﻮاﻋﻴﺪ‪ ،‬اﺳﻢ ا‪ð#‬ﺎﺿﺮ" و‪I‬ﺘﻢ ﺗﺨﺼﻴﺺ اﺣﺪ ﻣﻤﺜ®¯ ﺧﺪﻣﺔ اﻟﻌﻤﻼء ﻟﻴ‪K‬ﻮن ﻣﺴﺌﻮﻻ ﻋﻦ ﻣﻠﻒ‬
‫اﻟﻔﺼﻞ ا&‪N‬ﺎص ﺑﮫ ‪Account Profile‬‬

‫ﺗﻔﻌﻴﻞ ا=>?ﺰ‪: Activations‬‬

‫اﻧﻮاع ﺗﻔﻌﻴﻞ ا=>?ﺰ‪:Activation‬‬
‫‪ .1‬اﳌﺒﻴﻌﺎت ا‪ÌŒ‬ﺎرﺟﻴﺔ ﻣﻊ اﻟﻜﻮل ﺳﻨ®¯‪Sales Outdoor – Code S‬‬
‫ً‬
‫ﻳﺘﻢ ارﺳﺎل ﺗﻘﺮ‪I‬ﺮ ﻣﻦ ﻣ‪ô‬ﺴﻖ ﻗﺴﻢ اﳌﺒﻴﻌﺎت ا‪{$‬ﺎرﺟﻴﺔ ﺑ"ﻴﺎﻧﺎت اﳌﺘﺪر‪gß‬ن اﻟﺬﻳﻦ ﻗﺎﻣﻮا ﺑﺎ‪&%$‬ﺰ ﻣﻊ اﳌﺒﻴﻌﺎت ا‪{$‬ﺎرﺟﻴﺔ ﺑﻘﻴﻤﺔ ﺗﺰ‪I‬ﺪ ﻋﻦ ‪ 50‬ﺟﻨ§¨ﺎ‪.‬‬ ‫‪-‬‬
‫ﻳﻘﻮم ﻣﺴﺌﻮل اﻟ‪K‬ﻮل ﺳﻨ«‪ h‬ﺑﺈﺟﺮاء اﳌ‪K‬ﺎﳌﺎت وﺗ‪ô‬ﺴﻴﻖ ﻣﻴﻌﺎد ﻹﺳﺘﻜﻤﺎل ا‪&%$‬ﺰ وﺗ‪ô‬ﺴﻴﻖ ﻣﻴﻌﺎد اﺧﺘﺒﺎر ﺗﺤﺪﻳﺪ ﻣﺴﺘﻮى داﺧﻞ اﻗﺮب اﻟﻔﺮع ‪.‬‬ ‫‪-‬‬
‫‪Updated January, 2020‬‬ ‫‪31‬‬
 ‫ﺴﻖ ﺑﺮاﻣﺞ‬ô‫¯ ﻣ‬ã‫ن ا‬gß‫ﺎﻓﺔ ﺑﻴﺎﻧﺎت اﳌﺘﺪر‬r ‫ ﺑﺈرﺳﺎل‬h«‫ﻮل ﺳﻨ‬K‫&ﺰ وﻋﻤﻞ اﺧﺘﺒﺎر ﺗﺤﺪﻳﺪ ﻣﺴﺘﻮى ﻳﻘﻮم ﻣﺴﺌﻮل اﻟ‬%$‫ﻌﺪ اﻟﺘﺄﻛﺪ ﻣﻦ اﺳﺘﻜﻤﺎل ا‬² -
.‫{ﺎرﺟﻴﺔ‬$‫ﺴﻖ ﻗﺴﻢ اﳌﺒﻴﻌﺎت ا‬ô‫¯ ﻣ‬ã‫¨ﺎﺋﻴﺔ ا‬ü‫ﻌﺔ اﻟ‬²‫ﻘﻮم ﺑﺎرﺳﺎل ﻧﺘﺎﺋﺞ اﳌﺘﺎ‬I‫ﺴﻴﻖ اﳌﻮاﻋﻴﺪ اﳌﻨﺎﺳﺒﺔ و‬ô‫ﻟﺘ‬
.‫&ﺰ‬%$‫ن اﻟﺬﻳﻦ ﻗﺎﻣﻮا ﺑﺘﻔﻌﻴﻞ ا‬gß‫اﺳﺘﻜﻤﺎل ﺑﻴﺎﻧﺎت اﳌﺘﺪر‬/‫{ﺎرﺟﻴﺔ ﺑﺘﺤﺪﻳﺚ‬$‫ﺴﻖ ﻗﺴﻢ اﳌﺒﻴﻌﺎت ا‬ô‫ﻳﻘﻮم ﻣ‬ -

‫ﺗ ﻘ ر ﯾر ا ﻟ ﺷ ﻛ ﺎو ى‬
‫ ن ا و ا ﻟ ﻌ ﻤ ﻼ ء‬g ß‫ ﻮى ﻣ ﻦ ا ﳌﺘ ﺪ ر‬K ‫ ﺣ ﺎ ﻟ ﺔ وﺟﻮد ﺷ‬7 6 ‫ و‬h « ‫ ﻮل ﺳ ﻨ‬K‫ { ﺎ رﺟ ﻴ ﺔ ﻣ ﻦ ﻗ ﺒ ﻞ ﻣ ﺴ ﺆو ل ا ﻟ‬$ ‫ ﺎ وى ا ﻟ ﻔﺮو ع ا و ا ﳌ ﺒ ﻴ ﻌ ﺎ ت ا‬K ‫ﻳ ﺘ ﻢ ا ﺳ ﺘ ﻘ ﺒ ﺎ ل ﺷ‬ -
‫ ¯ ﻣ ﻠ ﻒ‬ã ‫ ﻮى ا‬K ‫ ﺑ ﺈ ﺿ ﺎ ﻓ ﺔ ا ﻟ ﺸ‬h « ‫ ﻮل ﺳ ﻨ‬K ‫ ﻓ ﻴ ﺠ ﺐ ﻋ ® ¯ ا ﻟ ﻔ ﻮر ان ﻳ ﻘﻮم ﻣ ﺴﺆو ل ا ﻟ‬،ì $ ‫ ا‬. . ‫ ا ﳌ ﻮا ﻋ ﻴ ﺪ‬، ‫ ﻖ ﻋ ﻤ ﻞ ا ﻟ ﻔ ﺮع‬I‫ ﻓ ﺮ‬، ‫ ﺎ ﺿ ﺮ‬ð # ‫ﺑ ﺨ ﺼ ﻮص ا‬
ً
XW ‫§ﺎﺋﻴﺎ‬Ø ‫ ﻳﺘﻢ إﻏﻼق اﻟﺸﻜﻮى‬،‫ﻨﺎء ﻋﻠﻴﮫ‬Ö‫ ﻮى و‬K ‫ﻌ ﺔ ا ﻟ ﺸ‬² ‫ ﺛ ﻢ ا ﻟ ﺘ ﺄ ﻛ ﺪ ﻣ ﻦ ﻗ ﻴ ﺎ م ﻣ ﺪ ﻳﺮ ا ﻟ ﻔﺮع ﺑ ﻤ ﺘ ﺎ‬Harvest Complaint Tracker ‫ ﺎ وى‬K‫ا ﻟ ﺸ‬
ً ً
.‫ﺴﺎﺑﺎت‬g&‫§ﺎﺋﻴﺎ ﻣﻦ ﻃﺮف اﻻﻗﺴﺎم اﳌﻌﻨﻴﺔ وﺧﺎﺻﺔ ﻗﺴﻢ اﻟﻌﻤﻠﻴﺎت وﻗﺴﻢ ا‬Ø ‫ أﻳﺎم ﻹﻏﻼق اﻟﺸﻜﻮى‬3 ‫ﻌﺎدل‬Ì ‫ ﺳﺎﻋﺔ ﺑﻤﺎ‬72 ‫ﻣﺪة اﻗﺼﺎ©ﺎ‬
‫ اﻟﻔﺮوع‬،‫ﻂ اﻟﺴﺎﺧﻦ‬N&‫ ا‬،‫ﺲ ﺑﻮك‬Ó‫ ﺻﻔﺤﺔ اﻟﻔ‬،‫ﺎ ﻣﻦ داﺧﻞ اﻟﻔﺼﻮل‬d‫`ن ﺳﻮاء ﺗﻢ ﺗﻘﺪﻳﻤ‬Ö‫ ﺑﻴﺎﻧﺎت ﺟﻤﻴﻊ ﺷ¨ﺎوى اﳌﺘﺪر‬-,‫ﺮ اﻟﺸ¨ﺎوى ﻋ‬ƒ‫ﻳﺤﺘﻮي ﺗﻘﺮ‬ -
ً
‫ﺎﻓﺔ اﻟﺸ¨ﺎوي‬Ç ‫ﻞ‬g& Êß‫ﻄﻮات اﻹﺟﺮ اﺋﻴﺔ ﺑﻨﻔﺲ ا&(ﺪول اﻟﺰﻣ‬N&‫ ﻗﺴﻢ اﻟﻌﻤﻠﻴﺎت و أﻳﻀﺎ اﳌﺎﻟﻴﺔ إﺗﺒﺎع ﻧﻔﺲ ا‬-,‫ وﻋ‬،‫اﻻﺧﺮى او ﻗﺴﻢ ارﺿﺎء اﻟﻌﻤﻼء‬
.‫اﳌﻘﺪﻣﺔ ﻣﻦ ﻗﺒﻞ ﻋﻤﻼﺋﻨﺎ اﻟﻜﺮام‬
Call Center Job Descriptions

Call Center Team Leader Job Description

Job Title: Call Center Team Leader
Job Level: Senior Level
Reports to: Sales & Marketing Director
Scope: Sales.

Job Overview: Team leaders serve various roles in an organization. Their job is to get tasks done by
using all of the resources available to them, including other employees or team members.
Job Objectives: Responsible for managing both inbound and outbound calls, organizing employee
schedules and ensuring that the operational objectives of the call center are met. S/he makes sure
that calls are answered by the staff within agreed time scales and in an appropriate manner. S/he is
responsible for setting call center & customer service targets.
Commitments: The Team Leader's role is to ensure individual Advisors are performing against
targets, while reviewing their performance and coaching them to do so.
__________________________________________________________________
Job Responsibilities:
The Team Leader is responsible for assisting Agents in achieving the target and solving any
problems they face in work or with other branches. S/he is also responsible for delegating tasks
and set deadlines for the internal team.

Other Duties:
• Call Analysis Report to the Marketing & Sales Director
• Test Calls Report
• Attendance of Sales Call Center Team
• Target Report of Call Center ( Daily – weekly –Month )
• Bonus Report
• Daily Sheet of Call Center
• Call center plan (calendar)
• Complains
• Call Center resource ( Website – FB Page leads )
• Receive slips, receipts from the Finance department
• Contact the Technical dep. to set a date or schedule for private sessions

Updated January, 2020 32

• Contact the Operation dep. to take the timetable of the new rounds
• Attend a weekly meeting with the Sales Manager who tracks the team's work.
• Get the needed support and supervision from the Sales Supervisor
• Work on the database that is being sent from the Social Media dep. And the Sales Supervisor is
the responsible for these data entry forms.

Qualifications:
• Service knowledge & Industry experience.
• Leadership skills.
• Strong oral and Written Communication Skills.
• Motivational Skills & Results-Oriented.
• Employee Training Experience & Interviewing Skills.
• Sales Skills, Self-Motivation & Strong Relationship Building.
• Customer Service Skills, office skills & SQL & PL SQL Course.

Call Center Agent Job Description

Job Title: Call Center Agent

Job Level: Entry Level
Reports to: Call Center Team Leader
Scope: Sales

Job Overview: Agents replay on calls for new leads or problems & help the customers to get to
Branches or in something relates to the schedule.
Job Objectives: Responsible for managing & calling the data, answer any inquiry and telling the
address of the near branch that a customer subscribes.
Commitments: Present the presentation to customer starts with greetings & committed to come on
time.
_________________________________________________________________
Job Responsibilities:
The Agent is responsible for assisting customers in achieving the target & solving any problems
they face in the branches.

Other Duties:
• Call Analysis Report to team leader.
• Target Report of Call Center.
• Sales Outdoor Activation.
• Call Center Sheet Project.

Qualifications:
• Service Knowledge & Industry Experience Skills.
• Strong oral & written communication skills.
• Motivational Skills & Results-oriented.
• Employee training experience & interviewing skills.
• Sales Skills, Self-Motivation & Strong relationship building.
• Customer Service Skills.

Updated January, 2020 33

Call Center Guidelines & Highlights:

§ Call Centre Setup / New Agents / Raise Targets / Activations.

§ Call Center Data Sheet follow up.
§ Facebook inquiries tracking.
§ New offer for Call Center.
§ Call Center tracking of midweek and before the deadline.
§ All Outdoor reservation to be directed to Call Center after 1 Week of reservation. (PT
Call)
§ Limiting Leads numbers to work on Reactivating old Data.

Call Center Learning Solution (CCLS)

§ Call Center Learning Solution (CCLS) Outline

1. Orientation & Identification.
- About the Call Center – CCLS.
2. Mission & Vision.
3. Customer Service Cycle & Phone Skills.
4. Sales (Sales Cycle & Statistics)
a. Selling using S.C.O.R.E
b. Value Selling skills for inbound calls.
c. Value Selling skills for outbound calls.
d. Tips for Sales Agents to close a deal.
5. Customer Care Director & QC.
- Telephone Etiquette Techniques.
- Self-Management Skills & Controlling Self.
6. Practical Training Workshops Fundamentals.
- Dealing with different customers & situations.

Updated January, 2020 34

 D. Social Media Cycle
Social Media Overview
Social Media Vision
We aspire to be one of the leading educational institutions worldwide recognized for its
leadership and excellence in language teaching and to provide the customers with life-time
knowledge and skills to achieve their professional and personal goals and to better serve their
community. Accordingly, through our excellence and quality-driven team; we train, develop, and
empower organizations and individuals by the most prominent language and soft skills training
programs where learning becomes modern, efficient, and fun with our professional, certified
Instructors.

Social Media Mission

Harvest British College is committed to offer high quality language training programs through
a comprehensive learning and teaching strategies. Our mission is to produce a generation of
English language graduates with exceptional knowledge, new understandings, Conversational Skills,
Soft Skills, Phonetics, Business English, Translation Besides, we focus more upon the core essence of
the language training necessary for successful employment, productivity, creativity and responsible
citizenship. Therefore, we aspire to reach the endurable recognition of our brand from our
individual and corporate clients as Egypt’s centric training provider of English language.

Social Media Objectives

Develop brand awareness.
Increase size of social communities and accurately target audiences.
Strengthen engagement strategies to increase customers’ loyalty.
Monitor customers’ feedback.
Convert social followers into qualified leads.

Social Media Discipline

Quarter & Monthly:
§ Set Quarter Calendar with the assigned Tasks, Reports & Events with CEO & Sales Director.
§ Quarter Budget & Calendar Tracking & Direction. (Budget + Actual).
§ Online Feedback Tracker & Complaints Report Tracker. (Positives & Negatives).
§ Response Rate +95%.
§ Conversion Rate Tracker & Leads Quality Percentage.
§ Plan for Q. Captions; Captions Plans of Campaigns & Offers (Designer).
§ Monthly Tracker of Competitors’ Feedback + the Market Competitive Offers & Rates [Other
Pages] = 7th of Each Month
§ Review Harvest Social Media Accounts [FB Page, Group, Account / Twitter / Instagram
/ Flicker / Linkedin / Youtube] 10th of each month.

Calendar Guide
§ Set Quarter Calendar with the assigned Tasks, Reports & Events with CEO & Sales Director.
§ Operations [Round Timeline + Sales Deadlines + Offers Timeline]
§ Occasions [Valentine’s Day - Mother’s Day – Orphans’ Day - Ramadan – Feasts – Summer
Season - Christmas – Black Friday – Christmas - New Year].
§ Spots [ PR Events + Molataqa Tawzeefii + ‫ ﻣﻌﺮض اﻟﻘﺎھﺮة ﻟﻠﻤﺆﺗﻤﺮات‬+ etc
§ Harvest Occasions [Anniversary – Branches’ Opening Dates -
§ Sports [VIP Leagues & Matches] & Trends [Upon Incidents].

Tracker with Last Shot:

§ Social Media offers serve Operations Calendar [Rounds & Service & Deadline].
= Re-generate leads & Engagement posts for Dokki, Nasr City, Ma3adi … etc based upon
Nos.

Updated January, 2020 35

 = Operations Announcement (Round Dates – ‫)اﺣﺟز اﻟﻧﮭﺎردة واﺑدأ ﺑﻛرة‬
§ Facebook Page Sheet Follow Up with the Feedback of the concerned parties.

Social Media Cycle

Sr. Social Media

(Set strategy &
planning)

Marketing
Moderators
specialist
(Handle all leads
(Set the content
inquiries )
plan)

Designer
Optimizer
(Apply the plan
(Promote the
with number of
campaigns )
designs )

Campaigns:
§ Event & Christmas Campaign for Mansoura.
§ Outdoor session competition between branches (Matching classes & Levels) / Oral.
§ Open Day for Placement Test with Full Analysis of the PT Result.
§ Why Harvest Campaign.

Social Media Operations Quality

Moderation & CONTENT
⁃ Page Inbox Review on a weekly and monthly base [All Replied + Offers with DEADLINE].
⁃ Filter all the Posts, Inbox Leads or HR Candidates or Operations Problematic Cases
into “Facebook Sheet” Online & Follow up & Report in case of Ignorance.
⁃ FB [7 Interactive Posts about common mistakes + 7 direct sales posts + Event + Insta.] - One
Month before to be Approved!
⁃ Interactive Designs / Posts / Captions / Replies / Moderation.
⁃ Post Contents should include All Branches’ contact list.
⁃ Videos Captions. (5 Lines) – Last line: Order, Interactive, Contacts.
⁃ Events Contents, Follow Up & Feedback. & Its Approvals from CEO.
⁃ FB Replies Sheet Update.
⁃ A weekly report of the leads total numbers, sources and advertisers.

Designer
§ Branding (Hotline + Website + Service + Locations + Rounds .. etc).
§ High number of Facebook Monthly posts (21 Posts).
§ Unify Page designs spirit & identity.
§ Advanced Diploma (IELTS – TEFL – TOEFL) – Posts.
§ Tracking Tool for Designer’s Work.
§ Campaigns Discipline & Timeframe. / 4 Posts per Month.
§ Service Campaigns – Branding Campaigns.

Updated January, 2020 36

 § Designs Plans, Deadline & Timeline with assigned campaigns on a Monthly basis.
§ Designs Quality & Creativity.
Optimizer
§ Monthly Summary of the Campaign Adds. = [Positives, negatives, and recommendations]
“Weekly Tracker”.
§ Tracker of our adherence to Budget Plan in relation to Social Platforms, Branches, Services &
Offers.
§ Defined Weekly/Monthly Target per leads.
§ Reduced budget from 90,000 EGP to 70,000.
§ Call Now Lead 5000 EGP & Call Now Calls 5000 EGP.
§ Charging accounts 25,000/Week instead of 20,000/Week (4 times per month).
§ Visas limits & Budget approves by finance.
§ Google Ads.
§ Targeting Issues.
§ Engagement Tracking.
LEADS
§ Update Lead form with Payment Method option (Installment/Cash) for leads quality &
efficiency.
§ Updating Lead Form with Offer and all branches selections.
§ Facebook Leads & Google Ads. & Business Google & Instagram Leads & Chat Website =
Tracker Leads No. & Its Conversion Rates. /
§ Leads to be added on (Sat Evening – Mon Morning -Wed Morning) to the branches.
§ Sending the leads of Wednesday after ensuring the feedback of Monday’s leads.
§ Limit number of sent leads to branches if last leads are not welcomed by Sales or being
ignored.
§ Setting average cost per lead 5 EGP.
Technical Campaigns
ž Es2al Teacher Campaign: Post with Comments or Live Video. Linked with the Weekly
Capsules.
ž Karaoke night Once per Month to be planned. | Nasr City / Zayed branches.
ž Best Student Post. Graduation Party Post/Live/Video
ž Graduation Ceremony to be linked with Social Media.
ž Outdoor sessions – Posts. / Once per Month.

Social Media Guidelines & Highlights

§ All Team Members’ attendance in Our Social Media Weekly Meetings.
§ Emergency budget (Mr. Hatem’s Request).
§ Follow Up approach – ‫ھل ﺗم اﻟﺗواﺻل ﻣﻊ ﺣﺿرﺗك‬.
§ Duration of Leads Follow Up & Night follow up by Eman.
Recommendation: 10.00 – 06.00 | 05.00 – 01.00 & 09.00 – 12.00 Once per Week.

TASKS Missing
§ Reactivating Test Calls for Sales & Operations.
§ Instagram & Linkedin Account Activation & Offer – Mariam’s Responsibility.
§ Universities Pages (CU, ASU, Helwan). Online Pages like Suzann Mubarak & Other Pages.
§ Link Social Media with Dodge roadshows & Technical Instructors & other related directories.
§ Youtube Updates + Instagram Posts + FB Group Posts.
§ https://www.youtube.com/user/harvestcollege [Cover / Link Website / Videos ..etc]
§ Website Update ‘Baraa’ E-mail Sample / Website Updates / Website Secured.
§ Social Media Accounts Verified FB & Instagram & Twitter / / TV / Radio / Google Business.
§ Adjust Locations on Google / Blogs one Google Search about Harvest.
§ Eman Social Receive “Downloads>Website Folder>
§ Madonna [ Videos + Scripts + Ideas +

Updated January, 2020 37

NEW:
§ TEFL Workshops Updates.
§ IELTS & TOEFL Requests.

Updated January, 2020 38

 Sr. Social Media Job Description
Job Title: Sr. Social Media Specialist
Job Level: Senior Level
Reports to: Marketing & Sales Director
Scope: Marketing

Job Overview: Serve various roles in an organization. Their job is to get tasks done by using all of the
resources available to them, including other employees or team members. Below is a list of some
important roles a team leader must often take on. Develop a strategy the team will use to reach its
goal.
Job Objectives: Responsible for team management, organization and teamwork, Work to achieve
the target, Develop the marketing & Branding in the social media platforms to Increase the number
of leads.
Commitments: The senior’s role is to ensure individual Advisors are performing against targets, while
reviewing their performance and coaching them to do so.

Job Responsibilities:
The senior is responsible for setting a budget plan and content calendar then assisting it to the team and
Tracking of our adherence to Budget Plan in relation to Social Platforms, Branches, Services and Offers.

Other Duties:
• Weekly & Monthly report of ads analysis.
• Daily Tracking number of leads according to the target plan.
• Conversion rate tracker and efficiency& quality of leads.
• Weekly meeting with the all team.
• Calendar for Q & event organize.
• Monthly Tracker of Competitors’ Feedback + the Market Competitive Offers & Rates [Other
Pages] = 7th of Each Month.
• Weekly offers announcement.
Social Media Job Description
Job Title: Social Media Specialist
Job Level: Entry Level
Reports to: Sr. Social Media Specialist
Scope: Marketing
Job Overview: Manage the communication with all leads and create new sources to generate new
leads.
Job Objectives: Develop the marketing in the social media platforms to Increase the number of
leads.
Commitments: The role of Social Media Specialist is to Handle all leads inquiries about our services
and complaints and to review the Page Inbox on a weekly and monthly base [All Replied + Offers
with DEADLINE].

Other Duties:
• Daily &Weekly & monthly report Operation and performance and results.
• Weekly competitors report.
• Weekly complaint tracker & feedback.
• Weekly meeting with the all team.
• Events Contents Follow Up & Feedback. & Its Approvals from Sr. Social media specialist.
• FB Replies Sheet Update.
• Follow Up approach – ‫ھل ﺗم اﻟﺗواﺻل ﻣﻊ ﺣﺿرﺗك‬.
• Online Feedback Tracker & Complaints Report Tracker. (Positives & Negatives).
• Response Rate +95%.
Review Harvest Social Media Accounts [FB Page, Group, Account / Twitter / Instagram
/ Flicker / LinkedIn / YouTube - 10th of each month.

Updated January, 2020 39

 Graphic Designer Job Description
Job Title: Graphic Designer
Job Level: Entry Level
Reports to: Sr. Social Media Specialist.
Scope: Marketing.

Job Overview & Objectives: branding our services, offers, campaigns and branches throw
creative and attractive graphic designs.
Commitments: The Graphic designer’s role is to apply the plan witch assigned by Sr. social media
considering the number of designs and the deadlines.

Job Responsibilities:
• Branding (Hotline – website – Services – Locations – Rounds .. ect).
• High number of Facebook monthly posts
• Unify page designs spirit& identity.
• Campaign discipline & timeframe
• Designs plans, Deadline & timeline with assigned campaigns on a monthly basis.
• Designs quality & creativity.

Other Duties:
• Printed designs (flyers – banners – business cards..ect).

Ads Optimizer Job Description

Job Title: Ads Optimizer
Job Level: Entry Level
Reports to: Sr. Social Media
Scope: Marketing

Job Overview & Objective: Targeting our audience by promoting our campaigns on social
media platforms considering the current offers and branches percentage to achieve our Target
(generating new leads) and increase the conversion rate.
Commitments: The Ads Optimizer role is to apply the plan which assigned by Sr. social media
according to the budget plan then generate new efficiency leads considering the target numbers of
online leads & daily contact.

Job Responsibilities:
• Weekly and Monthly summary of the campaign ads (positives, negatives and recommendations.
• Tracker of our adherence to budget plan in relation to social media platforms, branches,
services and offers.
• Defined weekly \ monthly target per leads.
• Google Ads.
• Targeting issues.
• Engagement tracking.

Other Duties:
• Update lead form with the needed inquiries.
• Facebook Leads & Google Ads. & Business Google & Instagram Leads & Chat Website =
Tracker Leads No. & Its Conversion Rates.
• Maintain average cost per lead 5 EGP.

Updated January, 2020 40

 E. Corporate Division Cycle

Sales Cycle

Approach
companies

Signing Contract Send Company

with the agreed profile including
number of trainees our services, and a
and the timing. request form.

The company fills

Meeting and
out the request
proposing our
form with the
financial proposal
services of interest.

Corporate Commission Structure

3.5 % 1% 2% 0.5 %

•Getting a •Getting a •Corporate •Sales and

lead. contact. Division Marketing
•Closing a Director. Director.
deal.

Note that:
Commissions are paid after 14 days of the deal closure.

Updated January, 2020 41

 - Corporate Sources
A. Harvest Indoor Sales. (Daily Contact – Branch Inquiry – Online Leads).
B. E-mails.
C. Linkedin.
C. Harvest Customers & Currents.
D. Harvest Data.
E. Harvest Call Center.
E. Harvest Outdoor Sales.
F. Harvest Social Media networks.
G. Connections.
H. Corporate Knocked Doors.
I. Recommendations.

- Co-Branding & Collaborations

Tourism Corporate / Transpedia / Universities / Orphans’ Sector.

+ Sample E-Mail with PT Evaluations.

+ Co-branding – Cooperation – Gulf (FB Leads).

Corporate Tools
1. Company Profile / Technical Proposal & CEFR
2. English & Arabic Proposals for either Diploma or level by Level.
3. Chart & Schedule of Fees.
4. Training Service List.
5. Agents – Call Script – Reports + Definition
6. ROI & KPIs
7. Target Structure & Bonus Scheme.

What is a tailored course?

Ever tried to fit a square into a round hole? Well, training that does not fit, does not
work. This is why our training can be tailored - an approach that lets you build a training
curriculum that meets your specific requirements and the challenges you face. In addition,
tailored training courses offer clients the luxury of tailoring the course timing, duration and
location.
Corporate Services
A. Basic Services:
- Placement Test.
- True Beginners Diploma. (Scratch + Starter)
- Basic Diploma. (Levels 1 : 8).
- Advanced Diploma. (Levels 9 : 16).
- Certifications.
1. Harvest British College Certificate.
2. Cambridge Certificate.
3. Ain Shams University Certificate.
- Learning Materials (Books & CDs).
- Advances Courses. (TEFL – TOEFL – IELTS).
Updated January, 2020 42
 B. Corporate Services:
We provide a full-range of learning solutions that include:

English for
Business Engish for
Specific
English Skills
Purposes

American
Workshops
Accent

1. Business English - Market Leader

Market Leader 3rd Edition Extra is a ten-level English course for students who want to learn
English and learn about business, and for business people who want to advance their careers.
It introduces students to topical business issues and builds the professional language and
communication skills required for the modern world of business.
We offer 10 levels of Business English:
Elementary Pre- Intermediate Upper- Advanced
intermediate intermediate
Level 1 Level 3 Level 5 Level 7 Level 9
Level 2 Level 4 Level 6 Level 8 Level 10

2. ESP – English for Specific Purposes

The Oxford English for specific purposes series is ideal for students who will need to use English
in work situations.
Each book teaches English in context, so students practice the language and skills they need for the
job in real work situations.

English for Specific Purposes specializations

Updated January, 2020 43

 3. English for Skills
The English for Skills Series is ideal for students in employment, who want to communicate
better in English.

The skills we offer include:

1. English for E-mails.

2. English for Meetings.
3. English for Negotiating.
4. English for Presentations.
5. English for Socializing.
6. English for Telephoning.

4. Workshops
Participants actively learn by DOING – individually and collectively.
Experiential workshop techniques foster curiosity, exploration, embracing different
perspectives and then applying new thinking in real time.

Our workshops:

1) Team-building.
2) Managing Stress and Coping Mechanisms.
3) Presentation Dynamics.
4) Leadership.
5) Time Management.
6) Creative Thinking.
7) Personal Branding.
8) Employee Motivation and Empowerment.
9) Anger and Trauma Management.
10) Life Coaching.

5. American Accent
Our American Accent Directory is an innovative directory which provides specified training
courses on American accent reduction by Native American Voice Coaches. In this concern, we
provide the American Accent course to enhance the American pronunciation for non-native
speakers of the English Language in Egypt.

Distance Learning
Apply for Harvest Distance Learning programs just as you would for traditional classes. At
registration, you will be able to join Live Online Classes to take a class from anywhere. Distance
learning provides you with the luxury of flexible class hours along with a private tutor at your
convenience.

Corporate DIRECTIONS
Syndicates Schools Universities Banks ‫اﻟﻧواب‬ Forsa
Diploma TEFL + Diploma Kidz American Accent True Beginners (TB) Different

- Conferences. - Summits.

Updated January, 2020 44

Corporate Segmentation and Target Audience
In Harvest corporate division, we deal with the decision-making unit, responsible for
conducting training courses to their selected company staff. Usually, the decision-maker is
an owner to the company or an HR manager. The decision-making unit members' and
target audience's average age groups range from 25 – 55 years old. In addition, the
decision-making unit is always detail-oriented, seeking accuracy along with minor details.

1) Corporate markets have a more complex decision-making unit:

Unlike selling our services to individuals, the decision-making unit in companies is far
more complicated. The purchase of a course to company employees may involve
technical experts, purchasing experts, board members, HR managers; each of these
participants having their own set of (not always evident) priorities.

2) Corporate buyers are more “rational”:

Individuals tend to buy what they want; corporate buyers generally buy what they
need. In corporate markets, it is critical to identify the drivers of customer needs. These
identifiers often enable needs and therefore segments to be quite accurately predicted.

3) Corporate services are often more complex:

Just as the decision-making unit is often complex in business-to-business markets, so
too are corporate services themselves.

4) Personal relationships are more important in corporate markets:

Sales and technical representatives visit the corporate classes. People are on first-
name terms. Personal relationships and trust develop.

5) Corporate customers are longer-term buyers:

Businesses’ repeat purchases (business English, ESP, American Accent, for example)
will also require ongoing expertise and services in terms of delivery, implementation advice,
etc that are less likely to be demanded by individuals.

6) Corporate markets drive innovation less than individual markets:

Corporate companies that innovate usually do so as a response to an innovation that
has happened further upstream. In other words, corporate companies have the time to
continually re-evaluate their segments and respond promptly to the evolving needs of their
employees.

Updated January, 2020 45

Corporate Internal Cycle

Deal Closure

Monitoring
Finance
and
department
counseling
receives
instructors
payment
during mid-
fees
level

Technical
department
Classes start gets
instructors
ready

Updated January, 2020 46

 ‫‪Harvest Corporate Deal Request‬‬
‫‪/‬‬ ‫‪/‬‬ ‫اﻟﺘﺎر(ﺦ‪:‬‬
‫اﻻﺳﻢ‪............................................................................................................................................. :‬‬
‫اﻟﻮﻇﻴﻔﺔ‪........................................................................................................................................ :‬‬
‫اﺳﻢ اﻟﺸﺮﻛﺔ‪................................................................................................................................. :‬‬
‫رﻗﻢ اﳌﻮ‪8‬ﺎﻳﻞ‪.................................................................................................................................. :‬‬
‫اﻟ;<ﻳﺪ اﻹﻟﻜ@<و‪B‬ﻲ‪.......................................................................................................................... :‬‬
‫ﻋﺪد اﳌﻮﻇﻔ‪F‬ن‪.............................................................................................................................. :‬‬
‫ﻧﻮع اﻟﻄﻠﺐ‪:‬‬
‫‪Business English‬‬ ‫‪Conversation English‬‬ ‫‪English for Specific‬‬ ‫‪English for Skills‬‬
‫‪Purposes‬‬
‫‪PronunciationCourse‬‬ ‫‪Workshops‬‬ ‫‪Remote Learning‬‬ ‫‪Translation‬‬
‫)‪(Online‬‬

‫ﻣ‪N‬ﺎن اﻟﺘﺪر(ﺐ‪:‬‬
‫ﻓﺮوع ‪Q‬ﺎرﻓﺴﺖ‬ ‫داﺧﻞ اﻟﺸﺮﻛﺔ‬
‫اﳌﻮاﻋﻴﺪ اﳌﻔﻀﻠﺔ‪....................................................................................................................... :‬‬

‫ﻃﻠﺐ اﺿﺎ‪:XW‬‬

‫اﻟﺘﻮﻗﻴﻊ‪:‬‬ ‫اﻻﺳﻢ‪:‬‬
‫ً‬
‫ﺷﻜ ـﺮا ﻟﺜﻘﺘﻜﻢ ﺑﻨﺎ و‪•Œ‬ﺴﻦ ‹ﻌﺎوﻧﻜﻢ ﻣﻌﻨﺎ واﺧﺘﻴﺎرﻛﻢ ‪b‬ﺎرﻓﺴﺖ‪ ،‬ﻛﻤﺎ ‪Î‬ﺴـﺮﻧﺎ اﺳﺘﻘﺒـﺎل اﻗ®¯اﺣﺎﺗﻜﻢ ﻹﻳﺠﺎد‬
‫اﻓﻀﻞ اﻟﺴﺒﻞ اﻟ‪¢‬ﺎﻓﻴﺔ ﻟﺘﻠﺒﻴﺔ اﺣﺘﻴﺎﺟﺎﺗﻜﻢ ‪ [Z‬اﳌﺴﺘﻘﺒﻞ ﻣﻦ ﺧﻼل ز‪.‬ﺎرة ﻣﻮﻗﻌﻨﺎ ﻋ‪ •€‬اﻻﻧ®¯ﻧﺖ‬
‫‪ www.harvestcollege.co.uk‬او ﻋ‪¯Ã‬اﻟ‪¯Ã‬ﻳﺪ اﻹﻟﻜ®¯و‪T‬ﻰ ‪.Info@harvestcollege.co.uk‬‬

‫•ﺸﻜﺮﻛﻢ ﻋ•‘ وﻗﺘﻜﻢ وﺣﺴﻦ ”ﻌﺎوﻧﻜﻢ ﻣﻌﻨﺎ و•ﺴ–‘ ﻟﻠﻮﺻﻮل =‪p‬ﺴﻦ ﻇﻨﻜﻢ ‪..‬‬
‫‪Q‬ﺎرﻓﺴ ـﺖ ﺑﺮ(\ﻴ\ﺶ ﻛﻮﻟﻴﺪج‬

‫‪Updated January, 2020‬‬ ‫‪47‬‬

Corporate Cover Letter Sample

Dear Mr______________,

Greetings and hope all is well. I would like to thank you for our call today. Let
me brief you about our training centers.

Harvest British College Ltd. Corporate [hereinafter referred to as Harvest] is a

provider of English language training and its educational consulting services, with 12
locations in Cairo, Giza, Alex and Mansoura. For the past 9 years, we have helped
over than 105,000 applicants including adults, youth, and children speaking English
language in a highly fluent approach, and our academic consultants have assisted
many institutions reach across cultural barriers successfully.

On behalf of Harvest, we would be honored to tailor an English course

designed according to your needs to your reputable company staff.

Enclosed is a request form along with our company profile, services document
and a technical proposal. We would highly appreciate if you could fill out the
request form attached and accordingly, we will set up a meeting to further discuss
your needs and present you our brochures with all the services provided.

We are looking forward to meeting you soon.

Thank You.

Updated January, 2020 48

Relationship between the Corporate Division & Other Departments

•Conducting placement Tests.

•Conducting training to
instructors.
•Reporting mid-level
Technical assessments and the final
Department assessments.
•Conducting monitoring and
counseling to current groups.
•Sending TimeLine sheets by
the mid-level, end of level,
and when asked to.
•Purchasing supplies and
stationary to the
department.
Finance •Monthly salaries and
Department commissions
•Pricing products
•Receiving fees and issuing
invoices

•Advertising campaigns.
•Replying to social media
requests and transferring
Social Media
them to the corporate
and
divison.
Marketing
•Printing flyers, brochures
and all the advertising
tools.

•Transferring all corporate

clients to the corporate
divison.
•Sending corporate
Operations placement tests to the
Department corporate division.
•Transferring corporate
course fees to the finance
department under the
coporate division.
•Ensuring internet
connections in office.
•Setting up printers and
photocopiers to the
IT Section
corporate laptops.
•Handling any problems
related to the system or
any hardware problems.

Updated January, 2020 49

Corporate Division Job Descriptions
Corporate Division Director Job Description
Job Title: Corporate Division Director
Job Level: Managerial Level
Reports to: Marketing and Sales Director
Scope: Sales

Job Overview: Corporate Sales director serves various roles in an organization. Their job is to close
deals with other companies. They manage the corporate sales team, expand the company's
marketing channels, ensure technical quality of the proposed services and ensure clients' satisfaction.
Job Objectives: Responsible for ensuring satisfaction of clients and working to achieve the targets,
developing sales in the external sales portion of the company and increasing the number of
customers.

Job Responsibilities:
The Corporate division director is responsible for managing teams, tailoring courses to companies,
ensuring corporate quality and meeting targets.

Other Duties:
• Identify and assess the training needs of the organization through job analysis, career paths
and consultation with managers.
• Develop and tailor individualized and group training programs that address specific business
needs.
• Develop training manuals that target tangible results.
• Effectively manage the training budget.
• Evaluate organizational performance to ensure that training is meeting business needs and
improving performance.
• Assess employees’ skills, performance and productivity to identify areas of improvement.
• Drive brand values and philosophy through all training and development activities.
• Effectively communicate with team members, trainers and management.
• Create a curriculum to facilitate strategic training based on the organizations goals.
• Select and manage resources, including working with both internal employees and training
vendors to develop and deliver training.
• Manage the technologies and technical personnel required to develop, manage and deliver
training.
• Keep abreast of training trends, developments and best practices.
• Create new marketing channels to promote services.
• Follow-up with sales executives and ensure being on track.
• Receive and handle complaints from companies.

Updated January, 2020 50

 Corporate Sales Executive Job Description

Job Title: Corporate Sales Executive

Job Level: Entry Level
Reports to: Corporate Sales Manager
Scope: Sales

Job Overview: Corporate sales executives serve various roles in an organization. Their job is to set
up meetings with other companies to sell our services. They also act as account managers and
contact people to the companies they closed deals with. They ensure satisfaction of clients and
report feedback to the manager.

Job Objectives: Responsible for ensuring satisfaction of clients and working to achieve the targets,
developing sales in the external sales portion of the company and increasing the number of
customers.

Job Responsibilities:
The Corporate Sales Executive is responsible for approaching companies and presenting our
services.

Other Duties:
• Send daily, weekly and monthly reports to manager
• Develop business by increasing customer base also developing new/non-traditional channels on
the market.
• Carry out negotiations and sales activities, agreeing with them volumes, conditions of sale (price,
terms of delivery, terms of payment) in order to achieve the targets in terms of profit., volumes,
product mix, revenues).
• Approach companies promoting our training services and giving a presentation about all the
services.
• Manage quality and consistency of product and service delivery acting as an account manager.
• Implement the promotional campaigns and support the trade & consumer marketing activities in
the managed sales zone (included training initiatives addressed to the customer).
• Preparing new sales representatives by conducting orientation to sales process; developing
individual coaching plans; providing resources and assistance.
• Determining training needs by observing sales encounters; studying sales results reports; conferring
with sales manager.
• Schedule appointments and visit existing customers to review product needs and determine other
opportunities.
• Link between customers and the company for up-to-date status of service, pricing, collection.
• Update customers on a regular basis regarding all product changes and modifications.
• Negotiate and finalize prices with customers and obtain sales manager approvals on low prices
orders before closing the deal.
• Act as an account manager to the running accounts.
• Meeting targets

Updated January, 2020 51

 BDM Documentations Tree

Sections

Indoor Sales Outdoor Sales Call Center Social Media

Sheets & Reports Printed Documents Sheets & Reports Printed Documents
Sheets & Reports Printed Documents Sheets & Reports Printed Documents
- Call Center Report.- Receipt Voucher. - Ads Analysis. - Offer Sample.
- Database Sheet. - Marketing Data Sheet. - Co
- Sales Project Sheet. - Application Form. - Database Sheet. - Competitors Report.
- Daily Sheet. - Receipt Voucher. ž Lea
ž Daily Contact. - Receipt Voucher. - Sales Project Sheet. - Facebook Page.
- Application Form. ž De
ž Branch Inquiry. ž Daily Contact. - Complaint Tracker
ž Ser
ž Online Leads. ž Branch Inquiry.
ž Activations. ž Online Leads.
ž Recommendations. ž Activations.
ž Reception Sheet. ž Recommendations.
ž PT Apps. ž Reception Sheet.
ž Whatsapp.. ž PT Apps.
ž Sales Apps. ž Whatsapp.
ž Others. ž Sales Apps.
ž Others.
Documentations Highlights

- Sales Tracking Report

§ Sales supervisor will set the monthly Target for every branch to be approved by
the BDM.

Ser. Branch Cash2Date App2Date Apps(cash) Act2Date P.T

Br001 Shoubra 183,000 137 75,000 50 6,000
Br002 Dokki 320,000 240 150,000 50 12,000
Br003 Nasr City 320,000 240 150,000 50 12,000
Br004 Heliopolis 183,000 137 75,000 50 6,000
Br005 New Cairo 183,000 137 75,000 50 6,000
Br006 Haram 229,000 206 75,000 50 6,000
Br007 Zayed 183,000 137 75,000 50 6,000
Br008 Maadi 274,000 206 100,000 50 8,000
Br009 Alexandria 183,000 137 75,000 50 6,000
Br010 Mansoura 137,500 103 75,000 50 6,000
Br011 Helwan 183,000 137 50,000 20 6,000

Updated January, 2020 53

 Cash2Date
Helwan
Mansoura Shoubra
4% 11%
6%
Alexandria
4%
Maadi Dokki
7% 13%

Zayed
12% Nasr City
19%
Haram
11% New Cairo
Heliopolis
9% 4%
Shoubra Dokki Nasr City Heliopolis New Cairo Haram
Zayed Maadi Alexandria Mansoura Helwan

Cash Amount Chart

100,000
90,000
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
-
di
ty
a

lis

iro

a
ria
i

n
kk
br

ur
ye

wa
aa
Ci

ra
po

d
Ca
Do
ou

so
Za

an
Ha

l
sr

io

He
an
w
Sh

Na

ex
l
He

Ne

M
Al

Cash Percentage Chart

40%

35%

30%

25%

20%

15%

10%

5%

0%
ty

lis

iro

a
ria
i

di
d

n
a

kk

ur
br

ye

wa
aa
Ci

ra
po

d
Ca
Do

so
ou

Za

an
Ha

l
sr

io

He
an
w
Sh

Na

ex
l
He

Ne

M
Al

Updated January, 2020 54

 § Calendar of Reports
A. Reports from BDM to CEO
Timeline Section Reports
Indoor
Outdoor
Daily No Daily Reports
Call Center
Social Media
Corporate
Indoor Weekly Tracking Report [Indoor Sales] + Action IF Required
Outdoor Weekly Tracking Report [Outdoor Sales] + Action IF Required
Weekly Weekly Tracking Report [Call Center Sales] + Action IF
Call Center
Required
Social Media Weekly Tracking Report [Social Media] + Action IF Required
Corporate Weekly Tracking Report [Corporate]
"Data Number/Meeting Dates/General Updates"
Mid- Indoor
Monthly Outdoor
Draft New Month Plan
Call Center Round Visits Reports
Social Media
Corporate
Indoor Monthly Indoor Tracking Revenues vs. Monthly Plan
Report Expenses
Monthly Monthly Outdoor Tracking Revenues vs. Monthly Plan
Outdoor
Report Expenses
Call Center Monthly Call Center Revenues vs. Monthly Plan
Tracking Report Expenses
Social Media Monthly Social Media Revenues vs. Monthly Plan
Tracking Report Expenses
Corporate Monthly Corporate Revenues vs. Monthly Plan
Tracking Report Expenses
Indoor
Other/By Outdoor
Round Draft New Month Plan
Call Center
New Calendar + Self Evaluation
Social Media
Corporate

Updated January, 2020 55

 B. Reports from Sections’ Heads to BDM

Timeline Section Reports

Indoor Daily Report
Outdoor Daily Update (Cash & Number)
Daily
Call Center Daily Report
Social Media Daily update (Budget & Leads)
Corporate Daily Update (Calls & Meetings)
Indoor Weekly Tracking Report
Outdoor Weekly Tracking Report Welcome Calls Data Analysis
Weekly Call Center Weekly Tracking Report Test Calls
Social Media Social Media Report (Budget – Leads – Conversion Rate)
Corporate Weekly Report Update (Leads + Meeting)
Indoor Monthly Indoor Tracking Report + Action Monthly Plan
Outdoor Monthly Outdoor Tracking Report + Action Monthly Plan
Monthly
Call Center Monthly Call Center Tracking Report + Action Monthly Plan
Social Media Monthly Social Media Report + Action Monthly Plan
Corporate Monthly Update (Leads + Meetings) Monthly Plan
Indoor
Other/By Outdoor
Round Q. Tracking Reports
Call Center Q. Revenues vs. Expenses
Social Media Next Month Plan
Draft Calendar
Corporate

Updated January, 2020 56

 C. Reports from Juniors to Sections’ Heads

Timeline Section Reports

Indoor Daily Report (Coming - NEW Entries - NEW Data Received)
Outdoor Daily Update Apps - Activation - Coming.
Daily
Call Center Daily Report
Social Media
Corporate Daily Update (Leads & Meetings)
Indoor Weekly Evaluation "NEW Entries - Activations - Conversion Rate"
Weekly Evaluation "NEW Entries - Weekly Call Center Data
Weekly Outdoor Activations – Data Sheet"
Welcome Calls Report Analysis Report "Apps - Act"
Call Center Weekly Evaluation "NEW Entries - Activations - Conversion Rate"
Social Media Weekly FB Page Report Weekly Competitors Report
Test Calls Social Media Tracker
Corporate Weekly Update Leads + Status + Meeting Dates
Indoor Monthly Evaluation "NEW Entries - Activations - Conversion Rate"

Monthly Outdoor Monthly Evaluation "NEW Entries - Monthly Call Center Data
Activations – Data Sheet"
Welcome Calls Report Analysis Report "Apps - Act"
Call Center Monthly Evaluation "NEW Entries - Activations - Conversion Rate"
Social Media Monthly FB Page Report Monthly Competitors Report
Test Calls Social Media Tracker
Corporate Monthly Update Leads + Status + Meeting Meetings Dates
Dates
Indoor
Other/By Outdoor No Reports
Round
Call Center
Social Media
Corporate

Updated January, 2020 57

VI. BDM Tools
BDM Tools
- Monthly Calendar & Budget.
- Daily & Weekly & Monthly Reports. [Tracking System].
- Weekly & Monthly Meeting / Meeting Minutes [Tracking System].
- Review from the Finance at the operation of the sales cycle.
- Test Calls.
- HR Actions based on Harvest structure.
- Round Visits.
- Recruitment & Training Cycle, [Specific Outdoor].

Updated January, 2020 58

Tools Highlights
Monthly Calendar (Indoor Sales & Call Center)
y Monday Tuesday Wednesday Thursday Friday Sa
New Leads |

1 DEADLINE 2 3
50 Calls Reachable
1- Follow up CALL Standard 50 Calls 1- Follo
BACK status at 1- Sales Agent : Online Reachable BACK s
(Online leads) leads (New Leads) - Standard data (
2- Follow up Day Off (Sales ‫ )ﯾوﻧﯾو‬Da
Follow Up
coming For Agent) 2- Follo
Deadline. COMING 1- Other Agnets : Comin
3- SMS for Deadline 2- Other Agents :Old Old data Inquiry
Data.
New Leads |

5 New Leads 6 7 8 DEADLINE 9 10

50 Calls Reachable
50 Calls Standard 50 Call
50 Calls Reachable 50 Calls
Reachable Follow up all 1- Sales Agent : Standa
Standard Reachable
Standard DATA at (Online Follow Up (Call 1- Sale
1- Sales Agent : Online Standard
s for 1- Sales Agent : Leads & Branch back status from Daily C
leads (New Leads) - Day Off (Sales
line Online leads (New Inquire) From 1- new leads)+(Follow 2019) O
Follow Up COMING Agent)
OFFERS Leads) July to 29-July For up coming) (Jan-20
2- Other Agents :Old 1- Other Agnets :
2- Other Agents : Next Deadline 2- Other Agents : 2- Othe
Data. Old data
Old data Old data + (Follow Old da
up coming)
New Leads |

12 New Leads 13 14 15 DEADLINE 16 17

50 Calls 50 Calls Reachable 50 Calls Reachable
able 50 Calls Reachable Standard Standard 50 Calls 50 Call
Reachable Standard 1- Sales Agent : Standa
1- Sales Agent : Reachable
nt : Standard 1- Sales Agent : Follow Up (Call
Online leads (New Standard 1- Sale
(Jan- 1- Sales Agent : Daily Contact back status from Day Off (Sales (Follow
eads Online leads (New (Feb-2019) Leads new leads)+(Follow Leads) - Follow Up from ne
Agent)
ts : Old
Leads)
2- Other Agents :
(Feb-2019)
2- Other Agents :
up coming)
2- Other Agents :
COMING 1- Other Agnets :
Daily c
2- Othe
2- Other Agents :Old Old data
Old data Old data + (Follow Old data + (Follow Old da
Data.
up coming) up coming)
New Leads |

19 New Leads 20 21 22 DEADLINE 23 24

50 Calls Reachable
able 50 Calls 50 Calls 50 Calls Reachable
Standard 50 Calls 50 Call
Reachable Reachable Standard
1- Sales Agent : Reachable Standa
nt : Standard Standard 1- Sales Agent :
Online leads (New Standard 1- Sale
1- Sales Agent : 1- Sales Agent : Daily Contact Day Off (Sales
Online leads (New Daily Contact (April-2019) Leads Leads) - Follow Up Online
Agent) 2019)
ts : Old
up
Leads)
2- Other Agents :
From 1 to 15 May.
2- Other Agents :
(April-2019)
2- Other Agents :
COMING 1- Other Agnets : 2- Othe
2- Other Agents :Old Old data Old da
Old data Old data Old data
Data.
New Leads |

26 New Leads 27 28 29 DEADLINE 30 31

50 Calls 50 Calls Reachable
50 Calls Reachable
50 Calls Reachable
‫‪VII.‬‬ ‫‪BDM FAQs‬‬
‫‪A. How to handle Complaints against Harvest‬‬

‫اﳌﺸﺎ‚ﻞ اﻹدار‪.‬ﺔ ‪ /‬اﻟﺰ‪.‬ﺎدة ‪ [Z‬اﻟﺴﻌﺮ‪ /‬ﻧﺼﺎﺑ„ن ‪/‬ﻛﺪاﺑ„ن ‪ /‬اﻻﻗ®¯اﺣ ـﺎت‬

‫ﻣ ﺤ ـﺪ ش ا ﺗ ﺼ ـ ﻞ ﺑ ﻴ ﺎ !‬
‫‪ 76‬اﻟﺒﺪاﻳ ـﺔ ﺑﻨﻌﺘ ـﺬر ‪ð$‬ﻀﺮﺗﻚ ﻳﺎﻓﻨ ـﺪم ﻟﻮ ﺣﺼ ـﻞ اي ﺗﻘﺼﻴ ـﺮ أو ﺧﻄـﺄ ﻣﻦ ﺟﺎﻧﺐ اﻻدارة او ﺳﻮء ﺗﻔﺎ’ﻢ ‪ ..‬اﺣﻨﺎ ﺗﻮاﺻﻠﻨﺎ ﻣﻊ ‪r‬ﻞ اﻟﻌﻤﻼء واﳌﺘﺪر‪gß‬ن وﻗﻤﻨـﺎ ﺑﺈرﺳـﺎل رﺳﺎﺋﻞ‬
‫ً‬
‫ﻋ®‪ 7‬اﳌﻮ‪ß‬ﺎﻳﻞ ﻟ‪K‬ﻞ اﳌﺘﺪر‪gß‬ن وﻣﻤﻜ ـﻦ ﻳﺒﻘﻲ ﺣﺼﻞ ﺧﻄﺄ ﻣﻊ ﺣﻀﺮﺗﻚ ‪ 76‬ﻋﻤﻠﻴﺔ اﻟﺘﻮاﺻﻞ و‪ß‬ﻨﻌﺘـﺬر ‪ð$‬ﻀﺮﺗﻚ ﺟـﺪا ﻣﺮة أﺧﺮي ‪ ..‬ﻣﻤﻜـﻦ ﻧﺎﺧﺪ رﻗﻢ ﻣﻮ‪ß‬ﺎﻳﻠﻚ وﺧﺪﻣﺔ ﻋﻤـﻼء ’ﺎرﻓﺴـﺖ‬
‫ﺳﺘﻘـﻮم ﺑﺎﻟﺘـﻮاﺻﻞ ﻣﻊ ﺣﻀﺮﺗﻚ ﺧﻼل ‪ 72/48/24‬ﺳﺎﻋﺔ ﺑﺤﺪ أﻗﺼـﻲ ان ﺷ ـﺎء ﷲ ‪..‬‬

‫‪ 76‬اﻟﺒﺪاﻳ ـﺔ ﺑﻨﻌﺘ ـﺬر ‪ð$‬ﻀﺮﺗﻚ ﻳﺎ أ‪ ..……………… /‬ﻋﻦ اﻟﺘﻘﺼـ‪ hg‬أو ا‪{$‬ﻄـﺄ أو اﳌﺸ‪K‬ﻠﺔ اﻟ®‪ 7‬ﺣﺼﻠﺖ ﻣﻊ ﺣﻀﺮﺗﻚ ‪ ..‬اﺣﻨـﺎ ﻋﻨـﺪﻧﺎ ﻳﺎ أ‪ ٧ .…………… /‬أو ‪ ٨‬آﻻف ﻣﺘﺪرب ﻓﻠﻮ‬
‫ً‬
‫ﺻﺎدف ﺣﻀﺮﺗﻚ ﺳ ـﻮء ﺣﻆ ﻣﻊ اﻻدارة ‪ 76‬ﻣﺸ‪K‬ﻠﺔ ﻣﻌﻴ ـﻨﺔ … ﻣﺶ ﻣﻌ‪ ·Ð‬ﻛﺪا ان اﻟ®‪ 7‬ﺣﺼﻞ ﺑﻴﻌ”‪ h‬ﻋﻦ ﺳﻴﺎﺳﺔ اﻟﺸﺮﻛﺔ ‪r‬ﻠ•ﺎ … وﺷﻜ ـﺮا ‪ð$‬ﻀﺮﺗﻚ )‪:‬‬

‫ﻣﺶ ﻣﻌ‪ ·Ð‬أن ﺣﺼـﻞ ﻣﺸ‪K‬ﻠﺔ ﻳﺎ أ‪ ..…………… /‬ﻣﻊ ‪²‬ﻌـﺾ اﻷﻓـﺮاد ‪ 76‬ﺷﺮﻛﺔ ﻟ§¨ـﺎ ‪ 13‬ﻓﺮع وﻣﺎﻻﻳﻘـﻞ ﻋﻦ ‪ 60,000‬ﻣﺘﺪرب ان اﳌﻜـﺎن ﺳ‪·5‬ء أوي وان اﻹدارة ﻏ‪ hg‬ﻣﻨﺘﻈﻤﺔ‬
‫ً‬
‫ﺟـﺪا ﻋ®‪ 7‬ﺣﺪ ﻛﻼم ﺣﻀﺮﺗﻚ وﻋ®‪ 7‬اﻟﻌﻤـﻮم ﻣﻤﻜـﻦ ˜ﺸﺮﻓﻨـﺎ ‪ 76‬اﻟﻔﺮع ﻋﺸ ـﺎن ﻧﺤـﻞ ﻣﻊ ﺣﻀﺮﺗﻚ اﳌﺸ‪K‬ﻠﺔ ‪ 76‬ا‪ð$‬ـﺎل ‪ ..‬ودي أﻛ«‪ h‬ﺣﺎﺟﺔ ’ﺘﺜ"ﺖ ‪ð$‬ﻀﺮﺗﻚ ‪ð6‬ـﺔ ﻛﻼﻣﻨﺎ أو اﻟﻌﻜـﺲ ‪..‬‬
‫ً‬
‫ﻷن ﺳﺎﻋ‪¨û‬ـﺎ ﺣﻜﻢ ﺣﻀﺮﺗﻚ ’ﻴﻜـﻮن واﻗ‪ 77‬ﻷﻧﮫ ﻣﺒ‪ ·Ð‬ﻋ®‪ 7‬ﺗﺠﺮ‪ß‬ﺔ ‪{Û‬ﺼﻴـﺔ ‪ ..‬وﺷﻜ ـﺮا ‪ð$‬ﻀﺮﺗﻚ )‪:‬‬

‫ﻳﺎ ﻓﻨﺪم ’ﻮ اﺣﻨﺎ ﻟﻮ ﻧﺼﺎﺑ‪g‬ن ’ﻨﺒﻘﻲ ﻣ•ﺘﻤ‪g‬ن اوي ﻛﺪا اﻧﻨﺎ ‪¹‬ﻌﺮف آﻳﮫ اﳌﺸ‪K‬ﻠﺔ ﻋﺸﺎن ‪¹‬ﺴﺎﻋﺪ ﺣﻀﺮﺗﻚ وﻧﺤﻠ•ﺎ ‪..‬‬
‫ﺣﻀﺮﺗﻚ اﻟ®‪ 7‬ﻣﺶ ﻋﺎﻳﺰ ﺗﺤﻞ اﳌﺸ‪K‬ﻠﺔ و˜ﺴﺎﻋﺪﻧﺎ ‪¨º‬ﺪوء وﻟﻮ ﻓـﻲ ﻏﻠـﻂ او ﺗﻘﺼ‪ hg‬ﻣـﻦ ﻋﻨﺪﻧﺎ اﺣﻨﺎ ﺑ‪ô‬ﺘﺤﻤﻠﮫ ﺑﺎﻟ‪K‬ﺎﻣﻞ ‪²‬ﺲ ﺑﺪون ﻛﻼم ) اﻟﻨﺼﺎﺑ‪g‬ن ‪ /‬اﳌﺼﺪاﻗﻴﺔ ‪ /‬اﻟﻜﺬب … ا‪( ì$‬‬
‫ً‬
‫واﻟﻜﻼم دا أﻧﺎ آﺳﻒ ﺟﺪا َﻣﺶ ’ﻴﺤﻞ ﻣﺸ‪K‬ﻠﺔ ﺣﻀﺮﺗﻚ ‪..‬‬
‫ً‬
‫ﻟﻮ ﺻﺎدف ﺣﻀﺮﺗﻚ ﺳـﻮء ﺣﻆ ﻣﻊ اﻹدارة ‪ 76‬ﻣﺸ‪K‬ﻠﺔ ﻣﻌﻴﻨﺔ ‪ ..‬ان اﻟ®‪ 7‬ﺣﺼـﻞ ﺑﻴﻌ”‪ h‬ﻋﻦ ﺳﻴـﺎﺳﺔ اﻟﺸﺮﻛﺔ ‪r‬ﻠ•ﺎ ‪²‬ﺲ اﺣﻨـﺎ ﻣﻘﺪر‪I‬ﻦ ﻃﺒﻌـﺎ ﻣﻮﻗﻒ ﺣﻀﺮﺗﻚ وﻣﻴﻨﻔﻌﺶ ان ﺣﻀﺮﺗﻚ‬
‫ﺗﻤ‪ ·¶9‬ﻣﻦ ﻋﻨـﺪﻧﺎ وﺣﻀﺮﺗﻚ واﺧﺪ اﻻﻧﻄﺒﺎع دﻩ ﻋﻨﻨـﺎ ﻓﻠﻮ ﻣﻤﻜﻦ ﺣﻀﺮﺗﻚ ﺗﺪﻳﻨﺎ ﻓﺮﺻﺔ ﺗﺎﻧﻴﺔ وان ﺷـﺎء ﷲ ’ﻨﺒﻘﻲ ﻋﻨﺪ ﺣﺴﻦ ﻇﻦ ﺣﻀﺮﺗﻚ و‪ß‬ﻨﻌﺘـﺬر ‪ð$‬ﻀﺮﺗﻚ ﻣﺮة ﺛﺎﻧﻴﺔ‪.‬‬

‫‪ [Z‬ﺣﺎﻟﺔ اﻟﺴﺐ واﻟﻘﺬف‬

‫ً‬ ‫ً‬ ‫ً‬
‫اﳌﻮﺿﻮع ‪²‬ﺴﻴﻂ ﺟﺪا ‪ ..‬ﻟﻮ ﺣﻀﺮﺗﻚ ﻋﺎﻳﺰ ﺗ‪2‬ﺘ‪K‬ﻠﻢ ‪ English‬ﻣﻌﺎﻧﺎ اﺣﻨﺎ ﺑﻨﻌﺘﺬر ﺟﺪا ﻋﻦ أي ﺗﻘﺼ‪ hg‬ﻣﻌﺎك و’ﻨﺘﺤﻤﻠﮫ ‪r‬ﺎﻣﻼ‪.‬‬
‫ﻟﻮ ﺣﻀﺮﺗﻚ ﻣﺶ ﻋﺎﻳﺰة ﺗﺘﻌﻠ;· ﻣﻌﺎﻧﺎ ﻣﻤﻜﻦ ﺗﺘﻮاﺻ®‪ 7‬ﻋﻦ ﻃﺮ‪I‬ﻖ اﻟـ ‪Customer Care‬ﻣﻦ ﺧﻼل اﻳﻤﻴﻞ ‪ customercare@harvestcollege.co.uk‬او رﻗﻢ ﺗﻠﻴﻔﻮن‬
‫ً‬
‫‪ 01010311911‬و˜ﺴ«‪h‬دي ﻓﻠﻮﺳﻚ ﻣﻦ ﻏ‪ hg‬ﺳﺐ او ﻗﺬف او ﺗﺠﺮ‪I‬ﺢ ﻓﻴﻨﺎ وﻓﻘـﺎ ﻹﺟـﺮاءات وﺳﻴﺎﺳﺔ اﺳ«‪h‬داد اﻟﺮﺳـﻮم ‪ ..‬ﺷﻜًﺮا ‪ð$‬ﻀﺮﺗﻚ ‪(:‬‬

‫_ﻌ ـﺪ ﺣ ﻞ ا ﳌ ﺸ ‪ ¢‬ﻠ ﺔ‬
‫ً‬ ‫ً‬
‫ﻋﻔ ـﻮا ﻳﺎﻓﻨ ـﺪم … اﺣﻨﺎ ﻣﻘﺪر‪I‬ﻦ ﻃﺒﻌﺎ و‪ß‬ﻨﻌﺘﺬر ‪ð$‬ﻀﺮﺗﻚ ﻣﺮة ﺛﺎﻧﻴﺔ وان ﺷـﺎء ﷲ ’ﻨﺒﻘﻲ ﻋﻨﺪ ﺣﺴﻦ ﻇﻦ ﺣﻀﺮﺗﻚ اﻟﻔ«‪h‬ة اﻟﻘﺎدﻣﺔ و’ﻨ‪ô‬ﺘﻈﺮ اﻟﺮﺳﺎﻟﺔ ا‪&$‬ﺎﻳﺔ ان ﺷﺎء ﷲ ﻟﻜﻦ‬
‫ﺑﺎﻟﺸﻜـﺮ ﻟ•ـﺎرﻓﺴﺖ ‪(:‬‬
‫ً‬ ‫ً‬
‫ﻣﻤﻜ ـﻦ ﺣﻀﺮﺗﻚ ﺗﻘﺪﻣﻠﻨﺎ ‪²‬ﻌﺾ اﻻﻗ«‪h‬اﺣﺎت وﺷﻜـﺮا ﺟﺰ‪I‬ﻼ ﻋ®‪ 7‬ا’ﺘﻤـﺎم ﺣﻀﺮﺗﻚ ‪(:‬‬

‫ﻣﺮاﺟﻌﺔ اﻟﺘﻮاﺻﻞ ﻣﻊ اﻟﻌﻤﻴﻞ ‪ [Z‬ﺣﺎﻟﺔ اﻟﺘﺄﺧ„¯‪ [Z‬اﻟﺮد‪:‬‬

‫ﻣﻤﻜﻦ ﻧﺎﺧﺪ رأي ﺣﻀﺮﺗﻚ ‪ 76‬ﺗﻘﻴﻴﻢ ’ﺎرﻓﺴﺖ ؟ وﻟﻮ‪² 76‬ﻌﺾ اﻻﻗ«‪h‬اﺣﺎت ﺣﻀﺮﺗﻚ ﻣﻤﻜﻦ ﺗﻘﺪﻣ•ﺎﻟﻨﺎ )‪:‬‬
‫ً‬
‫و‪ß‬ﻨﻌﺘﺬر ﺟﺪا ﻋﻦ اﻟﺘﺄﺧ‪ 76 hg‬اﻟﺮد ‪..‬‬

‫‪Updated January, 2020‬‬ ‫‪60‬‬

 ‫ﻋﻨﺪ اﻻﺳﺘﻔﺴﺎرﻋﻦ ﻓـﺮوع أﺧﺮي ‪ [Z‬ا‪•Õ‬ـﺎﻓﻈﺎت أو اﻟﺼﻌﻴﺪ أو اﻟﺪﻟﺘﺎ‪:‬‬
‫ً‬ ‫ً‬
‫‪ 76‬اﻻ’ﺘﻤ ـﺎم ﻃﺒﻌـﺎ وﺧﻼل ﻓ«‪h‬ة وﺟ‪¬g‬ة ان ﺷﺎء ﷲ ﺳﻨﺼﻞ اﻟﺼﻌﻴﺪ واﻟﺪﻟﺘﺎ ‪ ..‬ﺷﻜ ـﺮا ﻻ’ﺘﻤﺎﻣﻚ ‪(:‬‬
‫ﻣﻌﺎﻳ—˜اﻹﺧﺘﻼف‪:‬‬
‫ً‬
‫اﻟﺴﻌـﺮ‪ :‬ﺣﻀﺮﺗﻚ ﻳﺎﻓﻨ ـﺪم ‪o‬ﺎرﻓﺴ ـﺖ ﻣﺘﻔﻮﻗﺔ ﺟ ـﺪا ﺑﺄﻗﻞ اﻷﺳﻌ ـﺎر ﺣﻀﺮﺗﻚ ﺳﻌ ـﺮ اﳌﺴﺘـﻮي اﻟﻮاﺣـﺪ ﻓﻘـﻂ ‪190‬ج وﺳﻌ ـﺮ اﻟﺪﺑﻠﻮﻣﺔ ) ‪8‬ﻣﺴﺘـﻮ[ﺎت( ﻓﻘـﻂ‬
‫ً‬
‫‪1790‬ج وﻣﺒ ـﺎدرة ﺗﺄ‪o‬ﻴﻞ اﳌﺒﺘﺪﺋﻴـﻦ ﻓﻘﻂ ‪350‬ج ﺑ ـﺪﻻ ﻣﻦ ‪580‬ج ‪.‬‬

‫ا‪XŒ‬ـﻮدة‪ :‬ﺣﻀﺮﺗﻚ ﻳﺎﻓﻨـﺪم ﺑﺘﺎﺧﺪ ‪• 6‬ﻮرﺳﺎت ﺑﺎﻻﺿﺎﻓﺔ ﻟـ ‪ General English‬واﻟـ ‪ Grammar‬وﻛﻤ ـﺎن ا•–ـﺎﺿﺮ[ﻦ ﻣﺼﺮ[—ن وأﺟـﺎﻧﺐ وﻣﻌـﺎ‪o‬ﻢ ﺷ‪œ‬ﺎدات‬
‫ً‬
‫ﻣﻌﺘﻤﺪة دوﻟﻴﺎ ﻟﺘﺪر•ﺲ اﻹﻧﺠﻠ— ﻳﺔ ‪ TEFL, TESOL, FELTA, CELTA‬ﺑﻤﻨـﺎ‪ ¤£‬دوﻟﻴـﺔ ﻣﻌﺘﻤـﺪة وﻣﻮﺛﻘ ـﺔ ﻣﻦ ﺟﺎﻣﻌـﺔ •ﺎﻣ¦§ﻳﺪج ﻣﻦ ﻟﻨ ـﺪن ‪ ..‬ﺑﺎﻹﺿﺎﻓﺔ أﻧﻨ ـﺎ‬
‫ﺑﻨﺄ‪o‬ﻠﻚ ﻣﻦ اﻟﺘﻤ‪œ‬ﻴـﺪي ﺣ¨© اﻟﺘﻮ[ﻔﻞ ‪.TOEFL‬‬

‫اﻟﻘﻴﻤﺔ اﳌﻀﺎﻓﺔ‪ :‬ﺳﺘـﺮي ﺑﻨﻔﺴـﻚ وذﻟﻚ ﻣﻦ ﺧﻼل اﻣﺘﺤـﺎﻧﺎت ‪o‬ﺎرﻓﺴﺖ ا•‪Z‬ﺘﻠﻔﺔ ﻓﺎﻻﻣﺘﺤ ـﺎن ﻳﺘﻜـﻮن ﻣﻦ ‪ Written + Oral + Listening‬وﻣﻦ اﳌﺴﺘﻮ[ﺎت‬
‫اﳌﺘﻘﺪﻣﺔ ﺑﻴﻜـﻮن اﻻﻣﺘﺤ ـﺎن ‪ Stage Presentation‬ﻟﻠﺘﺪر[ﺐ ﻋ‪ U°‬اﻟﺘﺤـﺪث ﺑـﺪون ﻛﺴ ـﻮف أو ‪ E³‬ـﻞ‪.‬‬

‫ً‬
‫اﻻﻧ{ﺸ ـﺎر‪ :‬ﻟﺪﻳﻨﺎ ‪ 13‬ﻓـﺮع ‪ UT‬ﺟﻤﻴـﻊ أﻧﺤ ـﺎء اﻟﻘﺎ‪o‬ﺮة اﻟﻜ¦§ي واﻹﺳﻜﻨﺪر[ﺔ واﳌﻨﺼﻮرة ﺑﺪء ﻣﻦ ‪ 6‬أﻛﺘـﻮ¶ﺮ ﺣ¨© اﻟﺘﺠﻤـﻊ ا‪ZQ‬ﺎﻣﺲ وﻗﺮ[ﺒﺎ ‪ UT‬اﻟﺼﻌﻴـﺪ واﻟﺪﻟﺘـﺎ ‪..‬‬
‫ً‬
‫وأﻳﻀ ـﺎ ﻓـﺮع داﺧﻞ ﻣـﺮﻛـﺰ ‪C‬ﺴﻮ[ﻖ ا‪ZQ‬ﺪﻣﺎت ا‪EQ‬ﺎﻣﻌﻴﺔ ﺑﺠـﺎﻣﻌـﺔ ﻋﻴـﻦ ﺷﻤ ـﺲ‪.‬‬

‫ً‬
‫اﳌﺮوﻧﺔ‪ :‬اﻣ¸ﺎﻧﻴﺔ ‪C‬ﻐﻴ—§ ﻧﻈ ـﺎم اﻟﺘﺪر[ﺐ »ﺴ‪ œ‬ـﻮﻟﺔ و•ﺴ ـﺮ و‪C‬ﻐﻴﻴ ـﺮ ا•–ﺎﺿﺮ وأﻳﻀـﺎ إﻣ¸ﺎﻧﻴﺔ اﻟﺘﺠﻤﻴﺪ ﳌﺪة ﺷ‪ œ‬ـﺮ •ﺎﻣﻞ ﺑﺤﺪ اﻗ½¾¿ ‪ 3‬اﺷ‪œ‬ﺮ‪.‬‬

‫اﻟﺸ‡ ـﺎدات اﻟﺸ‪œ‬ﺎدة ﻣﻌﺘﻤﺪة ﻣﻦ ‪o‬ﺎرﻓﺴﺖ ﺑﺮ[ﺘ‪Á‬ﺶ •ﻮﻟﻴﺪج “•ﻠﻴﺔ ‪o‬ﺎرﻓﺴﺖ اﻟ¦§ﻳﻄﺎﻧﻴﺔ” و•ﻠﻴﺔ •ﺎﻣ¦§ﻳﺪج ﻣﻦ ﻟﻨ ـﺪن وﺗﺤﻤﻞ رﻗﻢ ﻣﺴﻠﺴﻞ ﻋ‪ U°‬ﻣﻮﻗﻊ‬
‫ً‬
‫•ﺎﻣ¦§ﻳﺪج ﻟﻠﺸ‪ œ‬ـﺎدة ‪. .‬وأﻳﻀ ـﺎﺷ‪ œ‬ـﺎدة ﻣﻌﺘﻤـﺪة ﻣﻦ ﺟﺎﻣﻌﺔ ﻋﻴـﻦ ﺷﻤـﺲ ﻳﻤﻜﻦ ﺗﻮﺛﻴﻘ‪œ‬ـﺎ ﻣﻦ وزارة ا‪ZQ‬ﺎرﺟﻴـﺔ اﳌﺼـﺮ[ـﺔ و[ﺘﻢ ﺗﻮﺻﻴﻞ اﻟﺸ‪œ‬ﺎدات ا‪ ÉÈ‬اﳌﺘﺪرب‬
‫ﻋﻦ ﻃﺮ[ﻖ ﺷﺮﻛﺔ اراﻣﻜﺲ‪.‬‬
‫ً‬ ‫ً‬
‫رﺳـﻮم ﺷ‪ œ‬ـﺎدة ‪o‬ﺎرﻓﺴﺖ ﺑﺮ[ﺘ‪Á‬ﺶ •ﻮﻟﻴﺪج = ‪ 350‬ﺟﻨ‪ÍÌ‬ﺎ ﻣﺼﺮ[ﺎ‪.‬‬
‫رﺳـﻮم •ﻠﻴﺔ •ﺎﻣ¦§ﻳﺪج ﻣﻦ ﻟﻨ ـﺪن = ‪ 40‬دوﻻر أﻣﺮ[¸ﻲ‪.‬‬
‫ً‬ ‫ً‬
‫رﺳـﻮم ﺷ‪ œ‬ـﺎدة ﺟﺎﻣﻌـﺔ ﻋ—ن ﺷﻤ ـﺲ = ‪ 550‬ﺟﻨ‪ÍÌ‬ﺎ ﻣﺼﺮ[ﺎ‪.‬‬

‫__________________________________________________________________________________________________________________________‬

‫‪Updated January, 2020‬‬ ‫‪61‬‬

‫‪B. Other Inquiries‬‬

‫س‪ - ١‬دﺑﻠﻮﻣﺔ اﳌﺒﺘﺪﺋ„ن ﻟﮫ ﺷ‡ﺎدة ؟‬

‫ً‬ ‫ً‬
‫ج ‪ - ١‬ﻃﺒﻌ ـﺎ ‪ 76‬ﺷ• ـﺎدة ﻳﺎ ﻓﻨـﺪم ‪ ..‬وﻟﻮ ﺣﻀﺮﺗﻚ ﻋﺎﻳﺰ ﺗﺎﺧﺪ أي ﺷ• ـﺎدة ‪²‬ﻌﺪ دراﺳﺔ واﺟﺘﻴـﺎز أي ﻣﺴﺘﻮى ﻳﻨﻔﻊ ﻃﺒﻌ ـﺎ … ﺣﻀﺮﺗﻚ ﺑ‪2‬ﺴ ـﺪد رﺳ ـﻮم اﻟﺸ• ـﺎدة‬
‫وﺧﻼل ﻓﺘـﺮة ﻣﻌﻴﻨﺔ )ﺣﺴﺐ ﻧﻮع اﻟﺸ•ـﺎدة( ﺣﻀﺮﺗﻚ ﺑ‪2‬ﺴﺘﻠﻤ•ﺎ ﻣﻦ اﻟﻔﺮع اﻟ®‪ 7‬درﺳﺖ ﻓﻴﮫ ‪ ..‬وﻟﻮ ﺣﻀﺮﺗﻚ ﻋﺎﻳﺰ ﺗﺎﺧـﺪ ﺷ•ﺎدة ‪²‬ﻌﺪ اﺟﺘﻴﺎز ‪r‬ﻞ ﻣﺴﺘﻮى ‪..‬‬
‫ً‬
‫ﻣﻔ‪Ü‬ﺶ ﻣﺸ‪K‬ﻠﺔ ﻃﺒﻌـﺎ ‪(:‬‬

‫س ‪ - ٢‬اﻟﺴﻦ ﺑ‪d‬ﺒﺪأ ﻣﻦ ‚ﺎم ﻟﻼﻟﺘﺤـﺎق ﺑﺎﻟﺪﺑﻠﻮﻣﺔ اﻟ‪¯Ã‬ﻳﻄـﺎﻧﻴﺔ ؟‬

‫ج ‪ - ٢‬ﺑ ـﺪًء ﻣﻦ ‪ ١٣‬ﺳﻨـﺔ ﻳﺎ ﻓﻨـﺪم‪.‬‬

‫س ‪ - ٣‬ﻃﺐ ﻳﻨﻔﻊ ﻧﺎﺧﺪ اﻟﺪﺑﻠﻮﻣﺔ ﻟﻄﻔﻞ اﻗﻞ ﻣﻦ ‪ ١٣‬ﺳﻨـﺔ ؟‬

‫ج ‪ - ٣‬ﻣﻤﻜﻦ ﻧﺎﺧﺪ اﺳﺘ‪B‬ﻨﺎء ‪ð$‬ﻀﺮﺗﻚ و‪ 76‬ا‪ð$‬ﺎﻟﺔ دي ‪ò‬ﻌﻤﻞ اﻟﻄﻔﻞ اﻣﺘﺤﺎن ﺗﺤﺪﻳﺪ ﻣﺴﺘﻮي و‪ß‬ﻨﺎء ﻋﻠﻴﮫ ﻳﻤﻜﻦ اﻟﺘﺤﺎق اﻟﻄﻔﻞ ﺑﺎﻟﺪﺑﻠﻮﻣﺔ اﻹﻧﺠﻠ‪¬g‬ﻳﺔ أو‬
‫ﻳﻔﻀﻞ ﻋﺮض دﺑﻠﻮﻣﺔ ‪ Kidzy‬ﻟﻸﻃﻔ ـﺎل‪.‬‬

‫س‪ - ٤‬ﻋﻨﺪ اﻟﺴـﺆال ﻋﻦ وﻇﻴﻔﺔ ﻣﺘـﺎﺣﺔ ؟‬

‫ج‪ - ٤‬ﻣﻤﻜﻦ ﺣﻀﺮﺗﻚ ﺗﺒﻌﺘﻠﻨﺎ رﻗﻢ ﻣﻮ‪ß‬ﺎﻳﻠﻚ ‪ Inbox‬وﺳ‪Ü‬ﺘﻢ اﻟﺘﻮاﺻﻞ ﻣﻊ ﺣﻀﺮﺗﻚ ﻣﻦ ﻗﺒﻞ إدارة اﳌـﻮارد اﻟ"ﺸـﺮ‪I‬ﺔ ‪HR‬ﺧﻼل أﺳﺒ ـﻮع ﺑﺤﺪ أﻗ‪ ·¶F‬ان ﺷﺎء ﷲ‬
‫ً‬
‫و)ذا ﻟﻢ ﻳﺘﻢ اﻟﺘـﻮاﺻﻞ ﻳﺮﺟـﻲ اﳌﺘـﺎ‪²‬ﻌﺔ ﻣﻌﻨـﺎ ﻋ®‪ Inbox 7‬اﻟﺼﻔﺤ ـﺔ ﻣﺮة أﺧـﺮي ‪ ..‬ﺷﻜ ـﺮا ﻻ’ﺘﻤ ـﺎﻣﻚ )‪:‬‬

‫س‪ :٥‬ﻟﻮ ﺳﻤﺤﺖ ‪ [à‬اﳌﺒﺎدرة ﻟﻠﻄﻼب اوا‪ÌŒ‬ﺮ‪.‬ﺠ„ن او ﺟﺎﻣﻌﺔ اﻟﻘﺎ‪b‬ﺮة او ﻋ„ن ﺷﻤﺲ _ﺲ ؟؟‪1‬‬
‫ً‬ ‫ً‬
‫ج‪ :٥‬ﻳﻨﻔ ـﻊ ﻃﺒﻌﺎ ﻳﺎ ﻓﻨ ـﺪم اﳌﺒﺎدرة ﻣﺪﻋﻤ ـﺔ ﻟ‪K‬ﻞ ﻃﻼب ا‪&$‬ﺎﻣﻌﺎت واﳌﻌﺎ’ﺪ اﻟﻌﻠﻴﺎ وا‪{$‬ﺮ‪I‬ﺠ‪g‬ن أﻳﻀﺎ )‪:‬‬
‫ً‬
‫‪500‬ج رﺳ ـﻮم اﳌﺒﺎدرة ‪r‬ﺎﻣﻠﺔ ﺑﺪﻻ ﻣﻦ ‪1500‬ج )‪ ٦‬ﻣﺴﺘﻮ‪I‬ﺎت(‬
‫ا‪&%$‬ﺰ ﺣﻀﺮﺗﻚ ﺑ‪2‬ﺸﺮﻓﻨﺎ ‪ 76‬اﻹدارة وﻣﻌ ـﺎك )ﺻﻮرة اﻟﺒﻄﺎﻗﺔ اﻟ‪{¥‬ﺼﻴﺔ أو ‪r‬ﺎرﻧﻴﮫ ا‪&$‬ﺎﻣﻌﺔ ﺳﺎري ‪ 2+‬ﺻﻮرة ‪{Û‬ﺼﻴﺔ( وﺗﻤﻞء اﺳﺘﻤﺎرة ا‪&%$‬ـ ـﺰ و˜ﺴﺪد‬
‫رﺳـﻮم اﳌﺒـﺎدرة ‪500‬ج وﻛﺪا ﻳﺒﻘﻲ ﺣﻀﺮﺗﻚ '&ﺰت ﻣﻌﺎﻧﺎ )‪:‬‬
‫آﺧ ـﺮ ﻣﻴﻌ ـﺎد ﻟ‪ &%ÿ‬ـﺰ ا‪{$‬ﻤ‪Ü‬ﺲ ‪19‬ﻣـﺎﻳﻮ أو اﻛﺘﻤ ـﺎل اﻟﻌﺪد )‪:‬‬

‫س‪ :٦‬ﻳﻨﻔﻊ أﺑﺪا ‪ [Z‬ﺷ‡ﺮ‪ ٧‬او ‪ ٨‬او ‪ ٩‬او ﻳﻨﻔﻊ أﺑﺪا _ﻌﺪ اﻻﻣﺘﺤﺎﻧﺎت ؟؟ ا‪Xæ‬ﺰازاي ؟‬
‫ً‬
‫ج‪ :٦‬ﻳﻨﻔﻊ ﻃﺒﻌﺎ ﻳﺎ ﻓﻨ ـﺪم ‪ ..‬ا‪ &%$‬ـﺰ ﺷﻐ ـﺎل دﻟﻮﻗ‪ ·î‬ﻟﻠﻤﺒﺎدرة اﻟ®‪’ 7‬ﺘﺒﺪأ ‪ 76‬اول ﺷ•ﺮ ﻳﻮﻟﻴﻮ ان ﺷﺎء ﷲ )‪:‬‬
‫ً‬
‫‪500‬ج رﺳ ـﻮم اﳌﺒﺎدرة ‪r‬ﺎﻣﻠﺔ ﺑﺪﻻ ﻣﻦ ‪1500‬ج )‪ ٦‬ﻣﺴﺘﻮ‪I‬ﺎت (‬

‫ا‪&%$‬ﺰ ﺣﻀﺮﺗﻚ ﺑ‪2‬ﺸﺮﻓﻨﺎ ‪ 76‬اﻹدارة وﻣﻌ ـﺎك )ﺻﻮرة اﻟﺒﻄﺎﻗﺔ اﻟ‪{¥‬ﺼﻴﺔ ‪ 2 +‬ﺻﻮرة ‪{Û‬ﺼﻴﺔ( وﺗﻤﻞء اﺳﺘﻤﺎرة ا‪&%$‬ـ ـﺰ و˜ﺴﺪد رﺳـﻮم اﳌﺒـﺎدرة ‪500‬ج وﻛﺪا‬
‫ﻳﺒﻘﻲ ﺣﻀﺮﺗﻚ '&ﺰت ﻣﻌﺎﻧﺎ )‪:‬‬
‫آﺧ ـﺮ ﻣﻴﻌ ـﺎد ﻟ‪ &%ÿ‬ـﺰ ا‪{$‬ﻤ‪Ü‬ﺲ ‪19‬ﻣـﺎﻳﻮ أو اﻛﺘﻤ ـﺎل اﻟﻌﺪد )‪:‬‬

‫س‪ [à :٧‬اﻟﺪراﺳﺔ ﻓ„ن ؟ ﻟﻮ ﺳﻤﺤﺖ ‪ [Z‬ﺑ‪Hç‬ﺎ او اي ﻣ‪¢‬ﺎن ؟؟‬

‫ج‪ :٧‬اﳌﺒ ـﺎدرة ﻣﺘﺎﺣﺔ ‪r 76‬ﻞ ﻓﺮوﻋﻨ ـﺎ ‪ 76‬اﻟﻘﺎ’ﺮة اﻟﻜ”‪h‬ي و إﺳﻜﻨﺪر‪I‬ﺔ و اﳌﻨﺼﻮرة ﻳﺎ ﻓﻨ ـﺪم و‪ 76‬ﺟﺎﻣﻌﺔ ﻋ‪g‬ن ﺷﻤﺲ ‪..‬‬
‫ﻟ‪&%ÿ‬ﺰ واﻻﺳﺘﻔﺴ ـﺎر‪ :‬ﻓﺮوﻋﻨﺎ …‪ ..‬ا‪ì$‬‬

‫‪Updated January, 2020‬‬ ‫‪62‬‬

 ‫س‪ [à :٨‬اﳌﻮاﻋﻴﺪ اﻣ‪ –è‬؟؟‬
‫ج‪:٨‬‬
‫ﻣﻮاﻋﻴﺪ اﻟﺪراﺳﺔ‬
‫ﻳﻮﻣﻴـﻦ ‪ 76‬اﻷﺳﺒﻮع ﺳﺎﻋﺘﺎن وﻧﺼﻒ ‪ 76‬ا‪ð#‬ﺎﺿﺮة ‪.‬‬
‫ﺣﻀﺮﺗﻚ ﺑ‪2‬ﺒﺪأ ‪ ¯6‬ﺧﻼل ‪ 15‬ﻳﻮم ﻋﻤﻞ ﺑﺤﺪ أﻗ‪ ·¶F‬ﻣﻦ ﺗﺎر‪I‬ﺦ ﺳﺪاد اﻟﺮﺳﻮم و ﻋﻤﻞ اﻣﺘﺤﺎن ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮي ﻣﻊ إﻣ‪K‬ﺎﻧﻴﺔ ﺗﺤﺪﻳﺪ ﻣﻴﻌﺎد اﻟﺒـﺪء اﺛﻨـﺎء ا‪&%$‬ـﺰ‬
‫ﻣﻊ ﻣﻮﻇﻒ ﺧﺪﻣﺔ ﻋﻤﻼء ’ﺎرﻓﺴﺖ …‪.‬‬
‫‪ 76‬دﺑﻠﻮﻣ ـﺔ ’ﺘﺒـﺪأ اﻷﺳﺒ ـﻮع ا‪ð$‬ﺎ‪ 7ã‬و ا‪ &%$‬ـﺰ ﺷﻐﺎل دﻟﻮﻗ‪ ·î‬ﻟﻠﺪﺑﻠﻮﻣﺔ ا‪&$‬ﺪﻳﺪة اﻟ®‪’ 7‬ﺘﺒﺪأ ﺧﻼل ﺷ ـ•ﺮ ﻳﻮﻟﻴﻮ ان ﺷﺎء ﷲ )‪:‬‬

‫ﻣﻮاﻋﻴﺪ اﻟﻌﻤـﻞ‬
‫ﺟﻤﻴﻊ أﻳﺎم اﻷﺳﺒـﻮع ﻣﻦ اﻟﺴﺎﻋﺔ ‪9‬ﺻﺒﺎﺣًﺎ ﺣ‪ ·î‬اﻟﺴﺎﻋﺔ ‪10‬ﻣﺴ ـﺎء‪ً.‬‬
‫ﺣﻀﺮﺗﻚ ﺑ‪2‬ﺒﺪأ ‪ ¯6‬ﺧﻼل ‪ 15‬ﻳﻮم ﻋﻤﻞ ﺑﺤﺪ أﻗ‪ ·¶F‬ﻣﻦ ﺗﺎر‪I‬ﺦ ﺳﺪاد اﻟﺮﺳﻮم و ﻋﻤﻞ اﻣﺘﺤﺎن ﺗﺤﺪﻳﺪ اﳌﺴﺘﻮي ﻣﻊ إﻣ‪K‬ﺎﻧﻴﺔ ﺗﺤﺪﻳﺪ ﻣﻴﻌﺎد اﻟﺒـﺪء اﺛﻨـﺎء ا‪&%$‬ـﺰ‬
‫ﻣﻊ ﻣﻮﻇﻒ ﺧﺪﻣﺔ ﻋﻤﻼء ’ﺎرﻓﺴﺖ …‪.‬‬
‫‪ 76‬دﺑﻠﻮﻣ ـﺔ ’ﺘﺒـﺪأ اﻷﺳﺒ ـﻮع ا‪ð$‬ﺎ‪ 7ã‬و ا‪ &%$‬ـﺰ ﺷﻐﺎل دﻟﻮﻗ‪ ·î‬ﻟﻠﺪﺑﻠﻮﻣﺔ ا‪&$‬ﺪﻳﺪة اﻟ®‪’ 7‬ﺘﺒﺪأ ﺧﻼل ﺷ ـ•ﺮ ﻳﻮﻟﻴﻮ ان ﺷﺎء ﷲ )‪:‬‬

‫س‪ :٩‬دﺑﻠﻮﻣﺔ اﻷﻃﻔﺎل‬

‫ج‪ :٩‬دﺑﻠﻮﻣﺔ اﻻﻃﻔﺎل ‪Kidzy Diploma‬‬
‫ً‬
‫ﻓﻘﻂ ‪900‬ج ﺑﺪﻻ ﻣﻦ ‪ 1500‬ج ‪ ..‬ﻣﺮﺗﻴـﻦ ‪ 76‬اﻻﺳﺒﻮع ‪r‬ﻞ ﻣﺮة ﺳﺎﻋﺘ‪g‬ن وﻧﺼﻒ ﳌﺪة ﺷ•ﺮ‪I‬ﻦ ‪r‬ﺎﻣﻠ‪g‬ن ‪English Skills + Art + Etiquette ..‬‬
‫’ﺘﺒﺪا ‪ 76‬ﺷ•ﺮ ﻳﻮﻟﻴﻮ ان ﺷﺎء ﷲ وا‪&%$‬ﺰ ﺷﻐﺎل ﻓ§¨ﺎ ﻣﻦ دﻟﻮﻗ‪ ·î‬ﻳﺎ ﻓﻨﺪم‪.‬‬

‫س‪XìŒ ۱۰‬ـﺰأي دﺑﻠﻮﻣﺔ أو ﻛﻮرس أو ﻣﺴﺘـﻮى “ا‪ Xæ‬ـﺰازااااي" ؟؟‬

‫ج‪ ۱۰‬ا‪&%$‬ﺰ ﺣﻀﺮﺗﻚ ﺑ‪2‬ﺸﺮﻓﻨﺎ ‪ 76‬اﻹدارة وﻣﻌ ـﺎك )ﺻﻮرة اﻟﺒﻄﺎﻗﺔ اﻟ‪{¥‬ﺼﻴﺔ ‪ 2 +‬ﺻﻮرة ‪{Û‬ﺼﻴﺔ ( وﺗﻤﻞء اﺳﺘﻤﺎرة ا‪&%$‬ـ ـﺰ و˜ﺴﺪد اول ﻗﺴﻂ ﻣﻦ اﻟﺪﺑﻠﻮﻣﺔ أو‬
‫اﻟﺮﺳـﻮم ‪r‬ﺎﻣﻠﺔ )ﻟﻮ ‪ (Offer‬وﻛﺪا ﻳﺒﻘﻲ ﺣﻀﺮﺗﻚ '&ﺰت ﻣﻌﺎﻧﺎ )‪:‬‬
‫اﺳﺘ‪í‬ﻨـﺎء ا‪ XìŒ‬ـﺰ‬
‫ﻣﻤﻜـﻦ ﻧﺎﺧﺪ ﺑﻴـﺎﻧﺎت ﺣﻀﺮﺗﻚ و’ﻨﺘـﻮاﺻﻞ ﻣﻊ اﻹدارة وﻧﺤ ـﺎول ﻧﺎﺧﺪ اﺳﺘ‪B‬ﻨـﺎء ﻷن ﺑﺎب ا‪&%$‬ـﺰ اﺗﻘﻔـﻞ ﻳﺎﻓﻨـﺪم و’‪hL‬ﺟﻊ ﻧ‪K‬ﻠﻢ ﺣﻀﺮﺗﻚ ﺗﺎ‪¹‬ﻲ ﺧﻼل‪ 24‬ﺳﺎﻋﺔ ﻳﺎﻓﻨ ـﺪم‪.‬‬

‫س‪ ۱۱‬ﻋﻨﺪ اﻟﺴﺆال ﻋﻦ ﻃﻠﺐ ‹ﻐ„¯اﳌﻮاﻋﻴﺪ !‬

‫ً‬ ‫ً‬
‫ج‪۱۱‬ﻃﺒﻌ ـﺎ ﻳﺎﻓﻨ ـﺪم و‪I‬ﻤﻜـﻦ ˜ﻐﻴ‪ hg‬اﳌﻮاﻋﻴﺪ ﻣﻊ اﻹدارة ﻣﻊ اﻣ‪K‬ﺎﻧﻴﺔ ˜ﻐﻴ‪ hg‬ﻧﻈ ـﺎم اﻟﺘﺪر‪I‬ﺐ ‪²‬ﺴ• ـﻮﻟﺔ و‪M‬ﺴ ـﺮ وأﻳﻀـﺎ إﻣ‪K‬ﺎﻧﻴﺔ اﻟﺘﺠﻤﻴﺪ ﳌﺪة ﺷ• ـﺮ ‪r‬ﺎﻣﻞ ﺑﺤﺪ اﻗ‪ 3 ׶F‬اﺷ•ﺮ‪.‬‬

‫س‪ ۱٢‬ﻋﻨﺪ اﻟﺴﺆال ﻋﻦ ﺷ‡ﺎدة ‚ﺎﻣ‪¯Ã‬ﻳﺪج أو اﳌﻮاد اﻟﻌﻠﻤﻴﺔ )اﻟﻜﺘﺐ واﳌﻨﺎ‪“ (ðï‬ﻣ‪Hç‬ـﺞ أﻣﺮ‪¢.‬ﻲ وﻻ ﺑﺮ‪.‬ﻄﺎ‪T‬ﻲ”؟‬
‫ج‪۱٢‬ﺣﻀﺮﺗﻚ ﻳﺎ ﻓﻨﺪم ‪r‬ﻠﻴﺔ ‪r‬ﺎﻣ”‪h‬دج ﻣﻦ ﻟﻨﺪن ﺑﺘﻘﺪم دورات ﺗﺪر‪"I‬ﻴﺔ ‪ ¯6‬ﺟﻤﻴﻊ اﻟﻠﻐﺎت اﻻﻧﺠﻠ‪¬g‬ﻳﺔ و اﻟﻔﺮ‪¹‬ﺴﻴﺔ و اﻻﻳﻄﺎﻟﻴﺔ ‪ ..‬ا‪ì$‬‬
‫و اﻟﻠﻐﺔ اﻻﻧﺠﻠ‪¬g‬ﻳﺔ ﻣﺜﻼ ‪¨º‬ﺎ اﻟﻌﺪﻳﺪ ﻣﻦ اﻟﻠ‪&N‬ﺎت ) اﻟ”‪h‬ﻳﻄﺎﻧﻴﺔ ‪ ،‬اﻻﻣﺮ‪I‬ﻜﻴﺔ ‪ ،‬اﻻﺳﻜﺘﻠﻨﺪﻳﺔ و اﻻﻳﺮﻟﻨﺪﻳﺔ ‪( ..‬‬

‫اﳌﻨ‪ ðò‬أﻣﺮ‪¢.‬ﻲ ‪ American English File‬ﻣﻦ ﺟﺎﻣﻌﺔ اوﻛﺴﻔﻮرد‪.‬‬

‫‪https://elt.oup.com/student/americanenglishfile‬‬

‫س‪۱٣‬اﻟﺴﺆال ﻋﻦ ا‪•Õ‬ﺎﺿﺮ‪.‬ﻦ؟؟‬
‫ج‪ ۱٣‬ا‪ð#‬ﺎﺿﺮ‪I‬ﻦ ﻣﺼﺮ‪gI‬ن واﺟﺎﻧﺐ ﻳﺎ ﻓﻨﺪم و ﻣﻌﺎ’ﻢ ﺷ• ـﺎدات‪ CELTA -FELTA-TESL - TEFL-TOEFL- IELTS -TOT-TKT‬ﻣﻌﺘﻤﺪة ﻣﻦ ‪r‬ﺎﻣ”‪h‬ﻳﺪج ﻣﻦ ﻟﻨ ـﺪن ودي‬
‫ﺷ• ـﺎدات ﻣﻌﺘﻤـﺪة ﻟﺘﺪر‪M‬ﺲ اﻟﻠﻐﺔ اﻹﻧﺠﻠ‪¬g‬ﻳﺔ ‪r‬ﻠﻐﺔ أﺟﻨ"ﻴﺔ أو ‪r‬ﻠﻐﺔ ﺛﺎﻧﻴﺔ ﻣﻦ ‪r‬ﺎﻣ”‪h‬ﻳﺪج ﻣﻦ ﻟﻨـﺪن‪.‬‬

‫‪Updated January, 2020‬‬ ‫‪63‬‬

 ‫س‪ ۱٤‬اﻻﺳﺘﻔﺴـﺎر ﻋﻦ اﻧﺘﻈـﺎم ا‪•Œ‬ﻀ ـﻮر؟؟‬
‫ً‬
‫ج‪ ۱٤‬ﻟﻮ ‪ 76‬اﺳﺘﻔﺴـﺎر ﻣﺜﻼ‪ :‬واﺣـﺪ ﺑ‪Ü‬ﺴـﺎﻓﺮ و‪I‬ﻴ‪r 7O‬ﻞ أﺳﺒﻮﻋ‪g‬ن وﻋﺎﻳﺰ ﻳﺎﺧﺪ اﻟﺪﺑﻠﻮﻣﺔ !‬
‫ﻟﻸﺳ ـﻒ ﻳﺎﻓﻨ ـﺪم ‪ ..‬ﻛ ـﺪا ﺣﻀﺮﺗﻚ ﻣﺶ ’ﺘﻘـﺪر ﺗﺤﻀـﺮ ﺑﺎﻧﺘﻈـﺎم وﻟﺪﻳﻨـﺎ ‪ 76‬اﻟﺪﺑﻠﻮﻣﺔ اﻻﻧﺠﻠ‪¬g‬ﻳﺔﺣﻀ ـﻮر وﻏﻴـﺎب وﻛ ـﺪا ﺣﻀﺮﺗﻚ ﻣﺶ ’ﺘﻘـﺪر ﺗﺤﻘﻖ أﻋ®‪ 7‬درﺟﺔ ﻣﻦ اﳌﻤﺎرﺳﺔ‬
‫ً‬
‫واﻻﺳﺘﻔ ـﺎدة ‪ ..‬آﺳﻔ ـ‪g‬ن ﺟ ـﺪا ﻳﺎﻓﻨ ـﺪم ‪..‬‬
‫ا‪ð$‬ـﻞ‪Private Class :‬‬

‫س ‪ Xæ ۱٥‬ـﺰ ‪ TOEFL / IELTS‬؟؟‬

‫ج‪۱٥‬ﺣﻀﺮﺗﻚ ﺑﺘﻌﻤـﻞ اﻣﺘﺤﺎن ﺗﺤﺪﻳﺪ ﻣﺴﺘﻮي و‪ß‬ﻨﺎء ﻋﻠﻴﮫ ﻳﺘﻢ ﺗﺤﺪﻳﺪ ﻋﺪد اﻟﺴﺎﻋﺎت اﳌﻄﻠﻮ‪ß‬ﺔ ﻟﺘﻨﻤﻴﺔ ﻣ• ـﺎرات اﻟﻘﺮاءة واﻟﻜﺘﺎﺑﺔ واﻻﺳﺘﻤـﺎع واﻟﺘﺤـﺪث ‪r‬ﻲ ﻳﺘﻢ ﺗﺤﺪﻳﺪ‬
‫ﻣﺪة اﻟ‪K‬ﻮرس اﻟﺘﺤﻀ‪hg‬ي ﻟﻼﻣﺘﺤـﺎن‪.‬‬
‫ً‬
‫اﻟﺮﺳ ـﻮم = ‪ 2190‬ﺟﻨ§¨ ـﺎ‪.‬‬

‫س ‪ Xæ۱٦‬ـﺰ ‪Online Course‬؟؟‬

‫ج‪۱٦‬ﻳﻤﻜـﻦ ﻟﻌﻤـﻴﻞ ’ﺎرﻓﺴـﺖ ا‪ð$‬ﺼـﻮل ﻋ®‪ 7‬ا‪{$‬ﺪﻣﺔ اﻟﺘﺪر‪I‬ﺒـﻴﺔ ‪ ONLINE‬واﺟﺘﻴـﺎز اﻟﺪﺑﻠﻮﻣـﺔ اﻻﻧﺠﻠ‪¬g‬ﻳﺔ ‪r‬ﺎﻣﻠﺔ ﺧﻼل ‪. Skype‬‬
‫ً‬
‫رﺳـﻮم اﳌﺴﺘﻮى = ‪ 600‬ﺟﻨ§¨ﺎ‪.‬‬

‫س ‪ Xæ۱٧‬ـﺰ‪ Private Course‬؟؟‬

‫ج‪ ۱٧‬ﻟﻮ اﻟﻌﻤﻴـﻞ ﺑ‪Ü‬ﺴﺄل ﻋﻦ ‪r‬ﻮرس ‪ Phonetics / Business English / Translation / Soft Skills‬؟‬
‫أو ‪r‬ﻮرس‪ TOEFL / IELTS / TEFL‬أو اﻟﺪﺑﻠﻮﻣﺔ اﻹﻧﺠﻠ‪¬g‬ﻳﺔ ‪ 365‬ﻳﻮم إﻧﺠﻠ‪¬g‬ي أو ‪ 6‬ﺷ•ـﻮر أو دﺑﻠﻮﻣﺔ ا‪ð#‬ﺎدﺛﺔ ‪ 3‬ﺷ•ـﻮر‪.‬‬
‫ﻣﻤﻜﻦ ﻳﺎ ﻓﻨﺪم ﺣﻀﺮﺗﻚ ﺗﺪرس ‪² Private‬ﺲ ﺑﻴ‪K‬ﻮن ﻟ§¨ﺎ رﺳﻮم ﺗﺎﻧﻴﺔ ‪ ..‬اﻟﺴﺎﻋﺔ = ‪150‬ج ‪..‬‬
‫ً‬
‫رﺳﻮم اﳌﺴﺘﻮى = ‪ 800‬ﺟﻨ§¨ﺎ ‪ 8‬ﺳـﺎﻋـﺎت ﺧﻼل ‪ 4‬ﻣﺤﺎﺿﺮات ‪ ،‬ﺳﺎﻋﺘﺎن‪/‬ﻣﺤﺎﺿﺮة‬

‫س ‪۱۸‬اﻟﻔﺮق ﺑ„ن دﺑﻠﻮﻣﺔ ‪ 6‬ﺷ‡ ـﻮر ودﺑﻠﻮﻣﺔ ا‪•Õ‬ﺎدﺛﺔ اﻹﻧﺠﻠ„‪ù‬ﻳﺔ ؟؟‬

‫ج ‪۱۸‬‬
‫دﺑﻠﻮﻣﺔ ‪6‬ﺷ‡ ـﻮر‬
‫ﺣﻀﺮﺗﻚ ﺑﺘﺪرس‪r 6‬ﻮرﺳـﺎت ‪²‬ﺸ‪K‬ﻞ ﻣﻜﺜﻒ ﳌﺪة ‪ 6‬ﺷ• ـﻮر ﺣ‪ ·î‬ﺗﺘﻤﻜﻦ ﻣﻦ إﺗﻘ ـﺎن اﻟﻠﻐﺔ وﺗﺤﻘﻴﻖ أﻋ®‪ 7‬درﺟﺔ ﻣﻦ اﳌﻤﺎرﺳﺔ اﻟﻠﻐﻮ‪I‬ﺔ ‪ ..‬وﺣﻀﺮﺗﻚ ﺑﺘﺤﻀـﺮ ﻣﺮﺗ‪g‬ن ‪76‬‬
‫اﻷﺳﺒـﻮع )ﺳﺎﻋﺘﺎن وﻧﺼﻒ( ‪ ..‬ﻋﺪد اﳌﺘﺪر‪gß‬ن ‪ 76‬اﻟﺪﺑﻠﻮﻣﺔ اﳌﻜﺜﻔﺔ ﻣﻦ ‪ 18 -15‬ﻣﺘﺪرب ‪ ..‬ﺣﻀﺮﺗﻚ ﺑ‪2‬ﺘﺪرب ﻋ®‪ 7‬إﺗﻘ ـﺎن ﻣ• ـﺎرات اﻹﻧﺠﻠ‪¬g‬ﻳﺔ اﻷر›ﻌﺔ اﻟﻘﺮاءة واﻻﺳﺘﻤـﺎع‬
‫واﻟﻜﺘﺎﺑﺔ واﻟﺘﺤـﺪث ‪..‬‬

‫دﺑﻠﻮﻣﺔ ا‪•Õ‬ـﺎدﺛﺔ اﻹﻧﺠﻠ„‪ù‬ﻳﺔ‬

‫ً‬
‫ﺣﻀﺮﺗﻚ ﺑﺘﺤﻀﺮ ‪ 3‬ﻣـﺮات ‪ 76‬اﻷﺳﺒ ـﻮع ﳌـﺪة‪ 3‬ﺷ• ـﻮر ﺑﻄﺮ‪I‬ﻘﺔ ﻣﻜﺜﻔﺔ ﺟ ـﺪا )ﺳﺎﻋﺘﺎن وﻧﺼﻒ( ‪ 76‬ا‪ð#‬ﺎﺿﺮة ﺣ‪ ·î‬ﻧﺤﻘﻖ أﻋ®‪ 7‬درﺟﺔ ﻣﻦ اﳌﻤﺎرﺳﺔ ا‪ð$‬ﻴﺎﺗﻴﺔ ﻟﻺﻧﺠﻠ‪¬g‬ﻳﺔ ﻋﻦ‬
‫ﻃﺮ‪I‬ﻖ ورش اﻟﻌﻤـﻞ وﻣﺸـﺎ’ﺪة اﻷﻓﻼم وﻋﺪد اﳌﺘﺪر‪gß‬ن ‪ 76‬دﺑﻠﻮﻣﺔ ا‪ð#‬ﺎدﺛﺔ اﻹﻧﺠﻠ‪¬g‬ﻳﺔ ﻣﻦ‪ 10 - 15‬ﻣﺘﺪرب ‪ ..‬ﺣﻀﺮﺗﻚ ﺑ‪2‬ﺘﺪرب ﻋ®‪ 7‬إﺗﻘ ـﺎن ﻣ•ﺎرات اﻹﻧﺠﻠ‪¬g‬ﻳﺔ ‪ 76‬اﻻﺳﺘﻤ ـﺎع‬
‫ً‬
‫واﻟﺘﺤـﺪث ﻓﻘ ـﻂ ‪ ..‬ﺷﻜ ـﺮا ﻻ’ﺘﻤ ـﺎﻣﻚ ‪(:‬‬

‫‪Updated January, 2020‬‬ ‫‪64‬‬

VIII. Other References for BDM Department

Calls Discipline
Thank you for calling Harvest British College ..
.………… ‫ﺸﺮف ﺑﺎﺳﻢ ﺣﻀﺮﺗﻚ ؟‬C‫ ا‬.. ‫ “اﺳﻢ اﳌﻮﻇﻒ” ﻣﻊ ﺣﻀﺮﺗﻚ‬.. §—ZQ‫ ﻣﺴـﺎء ا‬/ §—ZQ‫ ﺻﺒﺎح ا‬.. ‫أﻟﻮ‬
( : ‫ا ﺗ ﻔ ﻀ ﻞ ﻳ ﺎ ﻓ ﻨ ـﺪ م‬

:‫ﺎﳌﺔ‬¢‫ ـﺎء اﳌ‬Hú‫إ‬

.‫ﺎ‬œ‫ﻤ‬o‫–ﺔ ﻟﻠﻌﻤﻴﻞ أو ﻣﺶ ﻓﺎ‬Ý‫ﺎ ﻟﻠﻌﻤﻴـﻞ أﻧﻚ ﺗﺮاﺟﻊ أي ﻣﻌﻠﻮﻣﺔ ﻣﻤﻜﻦ ﺗ¸ﻮن ﻣﺶ وا‬ÍÜ‫ ﻗﻮﻟ‬U°‫ﺑﺘﺤﺎول »ﻌﺪ ﻣﺎ ﺗﺨﻠﺺ ﺷﺮح •ﻞ اﳌﻌﻠﻮﻣﺎت اﻟ‬
:‫ﻲ‬C‫ﻴﻞ ﺑﻴـﺎﻧﺎت اﻟﻌﻤﻴﻞ •ﺎﻷ‬EDC ‫ﻌﻠﻴﻖ ﻣﻊ‬C UT ‫ﺎ ﻣﻦ اﻟﻌﻤﻴـﻞ‬ÍÞ‫ ﺧﺪ‬U°‫ﺗﻜﺘﺐ •ﻞ اﳌﻼﺣﻈﺎت اﻟ‬
.(UÈ‫–ﺎﻟﺔ ﻟﻮ ﻋﻤﻴﻞ ﺣﺎ‬Q‫ ﺳﺎﻋﺔ )ﺣﺴﺐ ا‬٧٢ ‫ أو‬٤٨ ‫ أو‬٢٤ ‫ ﻣﺸ¸ﻠﺔ ﺣﻀﺮﺗﻚ ﺧﻼل‬/ ‫ اﺳﺘﻔﺴـﺎر‬U°‫ﺘﻢ اﻟﺮد ﻋ‬Á‫اﺳﻢ ﺣﻀﺮﺗﻚ رﻗﻢ اﳌﻮ¶ﺎﻳﻞ ؟ ﺳ‬
Sales Officer. ‫ﻴﻞ اﺳﻤـﻚ ﻛـ‬EDC‫ﻳﺠﺐ ﺗـﺪو[ﻦ ﺗﺎر[ﺦ اﳌ¸ﺎﳌﺔ و‬
ً
(: ‫ ﺷﻜ ـﺮا ﻟﻮﻗﺖ ﺣﻀﺮﺗﻚ … ﻣﻊ اﻟﺴﻼﻣﺔ‬..………… /‫ﻲ ﻳﺎ أ‬ä‫أي اﺳﺘﻔﺴ ـﺎر ﺗﺎ‬

Date Feedback Actions NOTES

12/5/2016 Coming Call back 20/5 Don’t forget to follow up on the

21/5/2016 date of your call back!
12/5/2016 Thinking 18/5 Call back 17/5 Don’t forget to follow up on the
date of your call back!
12/5/2016 Unreachable (2 Sent message & Call If No Answer/ Switched-off several
times) back times, get back to the hardcopy of
the Application!
12/5/2016 Cancelled Offered Free Level & Your Target!
Coming 18/5 Free Session
12/5/2016 Wrong No. Call back after check Check App. Hardcopy!
15/5
12/5/2016 Postponed till Call back 12/6 Don’t forget to follow up on the
15/6 date of your call back!
12/5/2016 Out of Egypt Still Interested - Call back Don’t forget to follow up on the
3 Months date of your call back!

12/5/2016 Attending Class (9-11:30) Sun. & Write an action whether DONE or
Wed. - Mr. Ali El Arab & Call back with date!
Satisfied/Dissatisfied
12/5/2016 NOT Interested Coming …… Your Mission!

Updated January, 2020 65

BDM Guidelines & Highlights
- Marketing & Social Media development.
- Review Sales Target VS. Actual Cash & No. & Staff based upon our Harvest Sales Structure
(Indoor, Outdoor, Call Center & Corporate).
- Comparison of Sales Structure: Indoor, Outdoor, Call Center & Corporate as per Expenses and
Revenues for each directory in relation to Cash & No.
- Quality of Selling Services. (Monthly Analysis based on Rounds Timeline).
- Sales Reliability for Current Customers – Customers’ Retention – Conversion Rate.
- Conversion Rates of Leads > Customers & Customers > Current …etc.
- Setting Friday as Day-OFF for all Sales Agents except for the Outdoors’.
- Final outline for Bonus Schemes & Discipline with Quarter Recommended schools.
- Daily bonus to be paid on the spot for the Sales.

- Flyers [Indoor Basic / Out. TB & Diploma in one flyer / Recruitment] + Ads. Panel Tool at branches.
- Inventory Sales Stuff Apps / Revenues & Expenses Roosters / IDs / Pins / Sticks / T-shirts / Roll ups /
Sales & Recruitment FLYERS / Inventory for Decorations.

Projects
- HR Recruitment Project for Sales Department. (Indoor, Outdoor, Call Center & Corporate).

Updated January, 2020 66