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Findings Letsdeel

The customer was facing an error when trying to set up a withdrawal method from their Deel contractor account. The issue was investigated and it was determined that the customer needed to verify their account on LetsDeel before being able to add a withdrawal method like TransferWise, which does not require a first and last name. Verifying the account and then attempting to add the withdrawal method again would be needed to fully resolve the issue.

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158 views1 page

Findings Letsdeel

The customer was facing an error when trying to set up a withdrawal method from their Deel contractor account. The issue was investigated and it was determined that the customer needed to verify their account on LetsDeel before being able to add a withdrawal method like TransferWise, which does not require a first and last name. Verifying the account and then attempting to add the withdrawal method again would be needed to fully resolve the issue.

Uploaded by

sensor_version
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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A customer is trying to withdraw the salary from their deel contractor account.

While trying to set-up the withdrawal method, they’re facing an error.


Customer support team raises a jira ticket for you as a bug.
Explain step by step investigation process and the resolution for the user.

1. Noticed error HTTP 400 with error : "Add withdraw method failed. Please enter the recipients first &
last name"
cause a : invalid api request - not true , usually will result in 404 not 400
cause b : could be due invalid JSON payload syntax
cause c : could be due invalid JSON payload format
2. Validate JSON payload syntax is valid ?
Ans : Yes valid
2. Search in API documentation for keyword "withdraw"
result : not found
3. Search in API documentation for keyword "requirements"
result : not found
cause : possibly api-prod.letsdeel.com/payments/withdraw is peforming underlying API call?

4. register in demo.letsdeel.com as Contractor-Individual


5. Cant add “TransferWise” withdrawal option without verifying account
6. Hence not sure if the issue is coming transferwise or letsdeel.
Maybe related to : https://api-docs.transferwise.com/#recipient-accounts-create-inr-recipient
Where it does not require firstname+ lastname.
So letsdeal could be having issue.

To troubleshoot further needs to get account verified in letsdeel.com.


Then try adding Withdrawal method.

{
"currency":"INR",
"legalType":"PRIVATE",
"ifscCode":"IMRY0001234",
"accountNumber":"12345767893456",
"accountHolderName":"Kish K",
"address":{
"city":"Mumbai",
"country":"IN",
"firstLine":"imaginary",
"postCode":"456789",
"state":""
}
}

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