3 Chapter 3 PDD
3 Chapter 3 PDD
3 Chapter 3 PDD
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Aksum Institute of Technology
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Department of Mechanical Engineering
Product improves:
adding flavors, features, etc.
Improved to stay competitive
Sold in more locations
Stage 3: Maturity Stage
Stage 3: Maturity Stage
Sales begin to slow down for the product
Repeat customers stop buying the product
Product Modification:
Changing a product’s characteristics
package, features, appearance, quality
Companies market this “new” product to increase sales
Product differentiation
Market Modification:
Strategy to find new customers
Modify the product to create new target market
Encourage current customers to use the product more
Entering new market segment
Win competitors customers
Repositioning:
Change product’s image in relation to competitor’s image
A change in any of the 4 P’s of Marketing Mix (Product, Price, Place and
Promotion).
Product Expansion
Quality function deployment QFD
Quality Function Deployment: is a systematic approach to
design based on a close awareness of customer desires,
coupled with the integration of corporate functional groups.
It consists in translating customer desires (customer voice)
(for example, the ease of writing for a pen) into design
characteristics (voice of the engineer) (pen ink viscosity,
pressure on ball-point) for each stage of the product
development.
History of QFD
QFD was developed in Japan in the late 1960s by Professors
Shigeru Mizuno and Yoji Akao.
Now widely used not only in Japan but in Europe and the US
QFD
Identify customer needs/wants
Identify how the good/service will satisfy customer
wants/needs
Relate customer wants to product how's
Identify relationships between the firm’s how's
Develop importance ratings
Evaluate competing products
Features of QFD
• Focuses on meeting market needs by using actual customer
statements (“Voice of the customer”)
- expectations
- requirements
L (x) = k (x-N)²
Where L (x) = Loss Function,
k = C/d² = Constant of proportionality,
where C – Loss associated with sp limit
d - Deviation of specification
from target value
x = Quality Features of selected product,
N = Nominal Value of the product and
(x-N) = Tolerance