Mark Laurent

MARK LAURENT
San Diego, CA | 301.706.5003 | aardmark@gmail.com | https://www.linkedin.com/in/marklaurent/

TARGET ROLE: CHIEF INFORMATION OFFICER (CIO) / VP TECHNOLOGY
Strategic business and technology leader with 20+ years of IT experience and MS in IT Management. Expert in IT leadership,
management, operations, and leading large-scale complex technology initiatives. Foster innovation and design of sustainable,
scalable solutions to complex operational & digital challenges. Excel at establishing trusting relationships with stakeholders
and clients. Driven to increase business value through strategic use of IT.
• Technology: Extensive experience designing, managing, and delivering custom technology products and solutions.
• Project Management: 12+ years of technical project management experience in consulting & several industries.
• Relationships: Strong conflict resolution and collaboration skills for influencing & negotiating with critical stakeholders.
• Team Leadership: Very comfortable as IC and leading teams of 115+ with empathy, self-awareness, and collaboration.
Strategic Planning | Business Development | People Management | Strategic Leadership | Financial Tracking | Conflict
Resolution | Federal Contracts | Client Relationship Management | Emerging Technologies | Entrepreneurial | Change
Management | Digital Modernization | Process Optimization | Fluent in English, French, Haitian Creole (Kreyol), ASL
PROFESSIONAL EXPERIENCE
SAFE HEALTH SYSTEMS, INC., San Diego CA 2022 - PRESENT
Senior Director, Technical Delivery (9/2023 - PRESENT)
Part-Time Contractor, Program Management (10/2022 - 9/2023)
Hired in contract role to track, escalate, and mitigate project risks, implement process improvements, and manage P&L of
$9.6m budget. Hired on staff to lead project management for initiative centered on delivering open-sourced diagnostic data
harmonization platform with key goal of improving clinical processes relating to acceleration of regulatory processes.
• Federal Experience: Met 100% of contractually specified deliverables in Statement of Work (SOW) by partnering closely
with Executive Sponsor, Federal Contracting Officer Representative (COR), and Program Management counterparts.
• Business Growth: Successfully facilitated contract amendment process that increased contract by $1.6m to $9.6m.
• Operational Management: Partnered with executive leadership to launch non-profit organization, OpenCDx Inc., to
oversee open-sourced software initiatives involving data diagnostics captured on medical devices (e.g. LFT).
• Proposal Writing: Applied structured and unified process to proposal writing team for responding to RFPs.
• Stakeholder Collaboration: Managed corporate relationship with Federal client (FDA) and established significant trust by
navigating meeting facilitation with complex personalities.
CROWD TECH GROUP, INC., San Diego CA 2018 - PRESENT

Founder and CEO
Founded startup that offers crowd-engagement entertainment software for private events. Successfully navigated significant
milestones including USPTO trademark opposition, fundraising, product re-launches, team growth to 10 people, multiple
iterations of UX/UI redesigns for customer centric implementations and product design.
• Go-To-Market: Iteratively developed go-to-market scenarios based on potential market response based on Product
Market Fit and industry metrics.
• Entrepreneurial: Self-motivated to learn from advisors and mentors on effectively launching product.
ICON PLC, San Diego CA 2019 - 2023

Director, Product Engineering (2/2021 - 10/2023)
Senior Manager, IT (4/2020 - 2/2021)
Principal Project Manager / Client Engagement Manager (10/2019 - 4/2020)
Promoted twice within 10 months, culminating in leadership of team with 115+ software engineers (full-time and contractor).
Guided product strategy and development life cycle of new Decentralized Clinical Trials (DCT) platform in highly regulated
industry. Tracked cost centers, invoicing, vendor management and business unit resource management, including forecast
tracking for reporting to executive leadership. Collaborated closely with Business and Technology stakeholders.
Strategic and Executive Leadership
• Stakeholder Collaboration: Provided strategic counsel to non-technical Business Leaders including Sales, Executives,
shaping & informing strategic objectives and milestones gaining reputation as trusted advisor and collaborator.
• Trust Building: Enhanced transparency in software development processes, fostering increased collaboration with the
Product Team and streamlining roadmap planning while maintaining compliance.
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• Navigating Instability: Mitigated instability and attrition challenges amid acquisition, retirement of popular legacy
platform, and organizational restructures by improving morale, transparency to team members, and driving collaboration.
• Operational Management: Led organizational restructures following acquisitions and BU merges to streamline
management and promote middle manager growth, prioritizing billable critical projects.
• P&L Management: Controlled a technology portfolio and managed an annual ~$10m+ Capex Budget and $1.5m Opex
Budget, while tracking staffing across entire business unit.
People and Program Management
• Organic Operational Improvements: Introduced Morale trackers, PM tools (Monday.com, SmartSheets, etc.) for planning
and forecasting. Tracked major initiatives. Led governance meetings with Parent Company's PMO.
• Program Management: Established PMO with mature and scalable processes by infusing industry experience to efficiently
oversee 50+ ongoing projects, including standardized documentation and phase gate processes for launching projects.
• Team Insights: Managed team performance; doubled team size to address overutilization; reduced attrition and burnout.
CLINICOMP INTERNATIONAL, INC., San Diego CA 2017 - 2018

Manager, Engineering Systems
Implemented series of organizational improvements as the manager of DevOps & Production Support team at an Electronic
Health Records / EMR company providing critical software to hospitals around the world.
• Operational Management: Hired to functionally manage DevOps team, streamlined, and oversaw 30+ long-term IT
projects aimed at enhancing internal productivity and system reliability, organically introducing system automation
practices (Infrastructure-as-Code) achieving a 5X increase in software installation cadence.
• Team Management: Stepped in as interim Director of Technical Operations, managing 4 managers and their teams,
totaling ~25 individuals. Oversaw hiring processes, and directly supervised 12 professionals across IT, Application Support,
and Production Support, ensuring alignment with broader business objectives.
• Stakeholder Collaboration: Excelled in managing up to a challenging executive leadership team and collaborated
extensively with stakeholders across departments including Customer Success and Sales teams gaining trust.
• Operational Improvements: Introduced leading industry technologies, including personally designing and building an
executive dashboard. Led cultural shifts to adopt methodologies that met aggressive corporate goals and timelines.
STARWOOD HOTELS & RESORTS, Stamford CT 2015 - 2017

Associate Director of IT
Contracted with Aquinas Consulting to Starwood Hotels & Resorts, leading first Keyless Entry experience for guests.
• Delivery: Tapped by leadership to serve as PM & Systems Architect for several $5m+ enterprise-level projects.
• Team Collaboration: Managed multiple design and development efforts across globally distributed teams (20+ resources).
• Stakeholder Collaboration: Leveraged as trusted advisor to Business stakeholders to effectively meet strategic objectives.
SAPIENT GOVERNMENT SERVICES, Arlington VA 2007 - 2015

Senior Associate Technology Consultant, Public Sector Consulting
Provided technical leadership to multi-agency HHS initiative to build an enterprise platform as part of a Digital Modernization
effort to replace a legacy system for disbursing $50m in grants to ~8,000 clinicians annually while following federal
regulations.
• Policy Adherence: Facilitated alignment sessions with client ensuring system requirements met government policies and
regulations including Federal Acquisition Regulations (FAR).
• Stakeholder Management: Led requirements gathering, status updates, business process reengineering, trainings and
product demonstrations for government and non-government stakeholders learning expert facilitation skills.
• Expanding Presence: Proposed several R&D initiatives that led to increased scope of work to implement dashboards,
improvement efforts and award-winning websites solving complex digital challenges.
• Operational Management: Managed strategic initiatives including transitioning from monolithic to SOA design, Enterprise
Document Management implementation resulting in migration of 1.2m+ documents and led R&D effort to build data
analytics dashboard platform.
• Project Health: Ensured reporting and project statuses satisfied rigorous Federal COR standards.
• Federal Client Relationships: Selected to own critical client-facing DevOps team of 10 technical SMEs and swiftly rescued
~$8m/year project from brink of failure.
• Business Process Development: Served as Business Process Management (BPM) Subject Matter Expert for NIH Enterprise
Directory project for adhering to HSPD-12.
EDUCATION
M.S., Management of IT, University of Virginia, McIntire School of Commerce, Charlottesville, VA
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B.A., Linguistics, University of Virginia, Charlottesville, VA

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MARK LAURENT

San Diego, CA | 301.706.5003 | aardmark@gmail.com | https://www.linkedin.com/in/marklaurent/

CROWD TECH GROUP, INC., San Diego CA 2018 - PRESENT

ICON PLC, San Diego CA 2019 - 2023

CLINICOMP INTERNATIONAL, INC., San Diego CA 2017 - 2018

STARWOOD HOTELS & RESORTS, Stamford CT 2015 - 2017

SAPIENT GOVERNMENT SERVICES, Arlington VA 2007 - 2015

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