TOKEED AHMED

INFORMATION TECHNOLOGY

CHARACTERIZATION

Technology-driven IT Support Specialist who integrates technical acumen with

35 years old problem-solving expertise to expand IT operations. Solid knowledge in
tokeed.ahmed@gmail.com
information system and communication network maintenance, installation,
Bilal Town Near T M CNG S #
troubleshooting, administrative support, and user management. Highly effective
11,
House # E 23 Khanna Pull ISB team player, with proven success in quality control, customer service, technical
25000 Islamabad support, and operations analysis.
Married (with child)
Pakistani
Driving licence (B1)
Personal vehicle
+923000039861
+923215513675

 PERSONAL INFO
Passport
EDUCATION
Yes
From July 2008 BSc
House owner to August 2010 Post Graduate College & University Rawalpindi

Yes Projects I T Special mentions. Introduction to Computer Science – I

ICS
Post Graduate College Murree
COMPULSORY SUBJECT
ECONOMICS
STATISTICS
MATHEMATICS
July 2006 Matric
Green Land Public School Islamabad
COMPULSORY SUBJECT
PHYSICS
CHEMISTRY
COMPUTER SCIENCE

Interests

Sport & Hobby COMPUTER SKILS

Gaming
Learning About New Software My computer skills encompass a wide range of competencies, including
Travel new towns proficiency in operating systems such as Windows and MacOS, familiarity
Browsing with office productivity software like Microsoft Office (Word, Excel,
Reading Books
PowerPoint, Outlook), and experience in using specialized software for
tasks such as data analysis, graphic , and web directory . Additionally, I
have knowledge of programming languages such as Java, and HTML/CSS,
as well as experience with database management systems like SQL Server
and MySQL. My skills also extend to hardware troubleshooting, networking

I possess a diverse range of skills and expertise including knowledge of API

integration, SFTP integration, SQL Server versions 2004 to 2019, Active
Directory management, database creation, SQL queries, web directory
management, Windows Features updates, Microsoft Office proficiency,
hardware maintenance, and graphics software proficiency in AutoCAD, 3D
Studio Max, GM Studio, Unity Game Maker, Adobe, Windows Operations,
Peachtree Accounting, and QuickBooks
 Languages Work experience
Spanish GSK Consumer Health Care Pakistan
DMS Execution & Help Desk Team Lead (Lii)
Jul-2022 to Sep-2023
Urdu
SALESFLO
I successfully implemented Salesflo, a cloud computing-based retail solutions software, across 38
English
distribution points and 15 Vikors, facilitating user creation and management for both distributions and
Vikors. Additionally, I provided support for API and SFTP integration, launched a new dynamic pricing
module, created new distributors through Master Data Management (MDM), managed claimable and
non-claimable discounts, opened new SKUs and created batches, ensured SKU and outlet channel
assortment, modified user designations, established MDM for new distributions, linked PJP to outlets,
 Skills conducted Tableau reports training for the sales team, uploaded stock reports, and ensured product
quality compliance throughout the process.
Honesty
Responsible
Confidence Centegy Technologies (Pvt.) Ltd
Leadership Database Administrator (Central)
Nov-2020 to Jul-2022
Willingness to learn
Communication SNDPRO
As a database administrator, I oversee backup and recovery processes, manage database frameworks and
Creativity
systems, and ensure optimal system performance by promptly addressing any arising issues. I understand
Problem solving that small mistakes in database management can lead to significant security, access, or storage issues, so I
Teamwork take proactive measures to prevent such errors. Additionally, I have experience in creating databases for
Interpersonal skills 300 distributions, providing leadership and support to the IT department at Mayfair company, developing
new management reports in DMS (Online Software), managing database size through shrinkage and
Positivity
backups, creating mobile database files (APK), deploying reports on servers, integrating reporting tools into
Competence the BI module, configuring Master Data Management (MDM) files, and deploying price structures with SKU
Motivating batch
Flexibility
Loyalty
English Biscuit Manufacturers Peek Freans (EBM)
IT Support Officer North
May-2018 to Nov-2020

SNDPRO

Installing Windows features and .NET Framework versions, configuring application pools for specific
software applications, managing SQL Server installations and security, handling database attachment
and detachment, deploying reports using specialized utilities, installing and configuring various
software components such as DTU and SNDPro, conducting testing for quality assurance modules and
ACHIEVEMENTS reports, generating and analyzing sales and productivity reports, and providing support for day-to-day
operations through dashboard monitoring and troubleshooting. My experience also includes
collaborating with teams and adapting to diverse environments, contributing to a positive and
productive work atmosphere
OFFLINE DATABASE
(SNDPRO) CONVERT Product Quality Compliance(PQC)
ONLINE (SNDPRO) In the EDGE System, the Key Process Owner (KPO) initiates Expiry or Damage Entries by following
specific procedures, enters relevant details into the Product Quality Compliance (PQC) module, views
TRACK SOLUTION records in the Load Form, generates Auto Goods Issue Note (GIN) and Goods Receipt Note (GRN),
PROJECT GEO examines PQC details in the DSR (Daily Sales Report) Statement Report
COMPLIANCE TRACKING
DSS Report Portal
PORTAL
Dashboard Secondary Sales provides comprehensive reports on secondary sales data
Various reports are provided to the Regional Sales Manager (RSM), including the Day Close Report,
SNDPRO IMPLEMENTION
Secondary Sales Report, Outlet Productivity Report, SKU & Brand Wise Productivity Report, Primary to
NATIONALWIDE
Secondary Comparison, Last Month to Current Month Comparison, Growth Comparison wise last year,
Brand Contribution Report, and a Scoreboard presented as an Excel Graph. Quick Sync Dashboard for
SALESFLO IMPLEMENTION
Day Close Status
NATIONALWIDE
SALESFLO
Software implementations and preparing for the integration of 150 users, ensuring seamless
operations. This involves establishing PJP linkage to outlets, managing the setup for new outlets
and DSRs, conducting section inductions and aligning with daily routines. Additionally, I handle
stock opening procedures, verify stock accuracy, and provide training on mobile apps and tracking
systems. Managing credit and recovery processes, generating KPI reports, and tracking MTD sales
reports are also within my skill set. Furthermore, I conduct Tableau training sessions to empower
the sales team with data visualization capabilities.
Travel (Software Work experience
Implementation)
Colgate-Palmolive limited Pakistan (MNC)
National wide IT Helpdesk Incharge Islamabad
Lahore Mar-2016 to May-2018
Faisalabad
Rawalpindi SNDPRO
Gujranwala Ensuring the smooth operation of our systems involves managing Windows feature updates,
Peshawar activating web directories, maintaining Windows Defender Firewall, defining users,
Multan installing SQL, and attaching databases. & deployed reports & also implement Cashmemo
Islamabad utility print for security . Offline software to converted online fortunate in 80 local
Quetta organization .
Bahawalpur Report Portal Microsoft BI
Sargodha The Microsoft BI Report Portal is a platform that allows users to effectively manage
Sukkur and visualize data. It includes features such as
Larkana "Defer Layout Update," which enables dynamic adjustments to reports
Rahim Yar Khan Olap Report
Jhang OLAP reports for analyzing data across multiple dimensions
Gujrat Pie Chart Tree
Sahiwal Pie Chart Trees for organizing categories and subcategories hierarchically.
Wah Cantonment GPS Tracking Project
Mardan GPS tracking project successful implementation in North region for distribution sales
Mingora representative persons" indicates that a GPS tracking project targeted at distribution sales
Nawabshah representatives has been effectively implemented in the North region. This means that the
Sadiqabad project, likely aimed at monitoring the movements and activities of sales representatives
Kohat involved in distributing products, has been successfully deployed and is operational specifically
Khanewal in the North region. The term "successful implementation" suggests that the project achieved
Dera Ismail Khan its objectives, such as improving sales efficiency, optimizing route planning, or enhancing sales
team accountability, within the specified geographic area and among the distribution sales
Abbottabad
Mandi Bahauddin Mobile Sales & Distribution (SnD Pro Lite)
Shikarpur
You Access stock receive, cash memo, sale return, and stock adjustment entries and views.
Jacobabad Monitor point-of-purchase (POP) status, generate sales reports, analyze data through DA
Jhelum (Distribution Analysis) and SAN (Stock and Availability) reports by brand and SKU. Track
Khanpur closing stock by brand and SKU, perform day-end procedures, and log out. Specifically
Khairpur designed for rural sales representatives, SnD Pro Lite streamlines sales operations
Dadu
Bahawalnagar Store Perfect APP
Muzaffarabad To attain execution excellence, the company strategically plans indicators and implements
Attock systematic performance measurement. This includes capturing shelf pictures, monitoring
Chakwal merchandiser attendance with pictures, managing POSM material addition and placement,
Gujranwala defining team hierarchy, tracking Brand Ambassador (BA) attendance, driving display
Cantonment excellence, overseeing Direct Sales Force (DSF) operations, generating time-stamping reports,
Wazirabad and monitoring visit statuses for DSF, Merchandisers, Assistant Managers (AM), and Area
Mansehra Sales Managers (ASM)
Mirpur POSM Portal
Swabi
Managing delivery challans with material invoicing, tracking goods issue notes, processing
Taxila goods return notes, maintaining a brand list, and monitoring current stock levels.
Nowshera
Khushab Panorama (T V Add )
Mianwali Panorama Software is a Canadian software and consulting company
Hasilpur specializing in Company commercial add via mobile app software for shopkeeper
Charsadda & Sales Team
Bhakkar i-mployee (Thumb Attendance )
Badin
Ghotki Employees' check-ins and check-outs recorded daily, maintaining daily reports,
Mirpur Mathelo tracking attendance history, managing leaves, and providing comprehensive
company details
Gilgit
Chitral Time Management System (TMS For Attendance)
Hunza
Upper Dir Streamline yearly holidays through GPS location trace and employee
picture capture for attendance
Mlakand divison
Bnnu
DIK
 Work experience

Mehran Spice & Food Industries

MIS & IT Executive - North
Sep-2013 to Mar-2016

SAMS - SALES AUTOMATION MANAGEMENT SYSTEM

The Key Process Owner (KPO) efficiently managed operations across various locations, ensuring timely
closure of Store Activity Management System (SAMS) processes. They diligently compiled and
disseminated reports via email to Regional Sales Managers (RSM), Area Sales Managers (ASM), Assistant
Sales Managers (ASO), and Sales Officers (SO). Additionally, they conducted weekly visits to distribution
points, promptly addressing any SAMS errors and activating trade discounts within the application. The
KPO also facilitated agreements with Local Modern Trade (LMT) and International Modern Trade (IMT)
stores through the SAMS memorandum of understanding (MOU). Each morning, they provided Month-
to-Date (MTD) sales data in an Excel pivot table format and maintained an outlet information sheet
using the same format. Furthermore, they efficiently managed account software and calculated Return
on Investment (ROI) through the SAMS system, contributing to streamlined operations and effective
decision-making within the organization.

RECKITT BENKISER
MIS Coordinator
Nov-2010 to Sept- 2012

SND CLASIC
As the DPO in Islamabad, I specialize in installing HDD (I pack) and possess knowledge of
SQL Server 2008 installation. I conduct synchronization runs and execute releases using
Intelliupdate exe. Additionally, I am proficient in resetting IIS and managing productivity
outlet and numeric data. I handle KPI and stock reports, as well as verify trade offer claims

Pakistan Computer Of
FJan-2005 to Jan-2006 Science Rawalpindi

Computer Literacy
Proficient in automation concepts and technologies, including programming languages and scripting for
automation tasks. Skilled in automating operating systems using PowerShell or Bash, and utilizing
automation tools like Ansible, Puppet, or Chef. Experienced in network automation and configuration
management, as well as automating cloud infrastructure using Terraform or AWS CloudFormation.
Capable of web automation using Selenium and data automation using Excel macros or Python libraries.
Knowledgeable in workflow automation and process optimization, with practical experience in hands-on
exercises and projects to apply automation concepts in real-world scenarios.