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    VishwajeethD - Apllication Producation Support - Mphasis

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    Soniya chaudhary
    This resume summarizes D. Vishwajeeth's experience as an IT professional with 3 years of experience in production support. He has sound knowledge of Oracle SQL and Unix and has experience handling tickets according to ITIL processes like incident and problem management. He is proficient in tools like SQL, AutoSys, ServiceNow, and ITRS Geneos and has experience using Linux commands and writing complex SQL queries. He has a Bachelor's degree from SRM Institute of Science and Technology and currently works for Hi-Esteem Auto Komponents Pvt Ltd.

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    VishwajeethD - Apllication Producation Support - Mphasis

    Uploaded by

    Soniya chaudhary
    27 views2 pages
    This resume summarizes D. Vishwajeeth's experience as an IT professional with 3 years of experience in production support. He has sound knowledge of Oracle SQL and Unix and has experience handling tickets according to ITIL processes like incident and problem management. He is proficient in tools like SQL, AutoSys, ServiceNow, and ITRS Geneos and has experience using Linux commands and writing complex SQL queries. He has a Bachelor's degree from SRM Institute of Science and Technology and currently works for Hi-Esteem Auto Komponents Pvt Ltd.

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    VishwajeethD__apllication producation support_mphasis

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    This resume summarizes D. Vishwajeeth's experience as an IT professional with 3 years of experience in production support. He has sound knowledge of Oracle SQL and Unix and has experience handling tickets according to ITIL processes like incident and problem management. He is proficient in tools like SQL, AutoSys, ServiceNow, and ITRS Geneos and has experience using Linux commands and writing complex SQL queries. He has a Bachelor's degree from SRM Institute of Science and Technology and currently works for Hi-Esteem Auto Komponents Pvt Ltd.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    27 views2 pages

    VishwajeethD - Apllication Producation Support - Mphasis

    Uploaded by

    Soniya chaudhary
    This resume summarizes D. Vishwajeeth's experience as an IT professional with 3 years of experience in production support. He has sound knowledge of Oracle SQL and Unix and has experience handling tickets according to ITIL processes like incident and problem management. He is proficient in tools like SQL, AutoSys, ServiceNow, and ITRS Geneos and has experience using Linux commands and writing complex SQL queries. He has a Bachelor's degree from SRM Institute of Science and Technology and currently works for Hi-Esteem Auto Komponents Pvt Ltd.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    RESUME

    D. VISHWAJEETH PROFESSIONAL SUMMARY

    ❖ IT professional with around 3 years of experience


    in production support.
    ❖ Sound knowledge of Oracle SQL and Unix.
    ❖ Supported monthly Rotational Shifts and worked
    Vishwajeeth1806@gmail.com
    during weekends for the deployment process.
    ❖ Handling tickets as per the ITIL process like
    Incident and problem management.
    ❖ Worked both in L1/L2 Levels of tickets and given
    +91 8190027999 solutions as per the SLA timing.
    ❖ Attending different priority-based issues and
    giving solutions before impacting business.
    SKILLS Connect users directly to the call and will find the
    issue they are facing.
    ❖ Proficient in supporting Tools and Utilities such as
    SQL, AutoSys, Service Now, and ITRS Geneos
    Database: Oracle 12C
    tools.
    SKILL: SQL, Linux ❖ Having excellent SQL skills, experience in writing
    complex queries, and worked with database
    objects like Functions, Joins, and Set operators.
    Tools:
    ❖ Having experience in Linux commands like grep,
    SQL developer tool sed, awk, find, cp, mv, wc, and vi, sed editor
    Putty configuration tool commands and can able to understand Shell
    ITRS Geneos tool Scripting.
    ❖ Well experienced in Job scheduling using Autosys
    Servicenow tool tool and for monitoring purposes used UNIX
    Winscp tool commands like top, ps -ef, crontab in backend.
    Autosys tool

    Operating System: EDUCATION


    Redhat Linux
    Bachelor of Commerce at SRM Institute of science and
    Technology during 2017 to 2020
    WORK EXPERIENCE

    ❖ Working in Hi-Esteem Auto Komponents Pvt Ltd from March 2021 - Till date

    PROJECT EXPERIENCE SUMMARY

    Project Title : SDM Support


    Client : STIFEL Financial Corp (US)
    Domain : Banking

    ❖ Attending user incidents and closure of tickets using the Service Now tool.
    ❖ Working on different issues in the application, servers, job failures, and Database issues.
    ❖ Setting different priorities like P1, P2, P3, and P4 based on impact and urgency.
    ❖ Experienced in referring SOP documents to clear P3 and P4 incidents, and connecting bridge
    calls with various teams to find the workaround for the P1 and P2 issues.
    ❖ Monitoring EOD and SOD jobs using the Autosys tool and taking failure actions based on log
    file errors.
    ❖ Accessing the Remote Servers using Putty configuration tools.
    ❖ Preventing and alerting from issues to arise, configuring multiple servers through the ITRS
    Geneos tool.
    ❖ Used SQL script on SQL developer tool to generate reports based on the user request and
    used queries using joins, set operators, and functions.
    ❖ Checking System Health checks, generating and distributing ready for business reports on a
    daily basis.
    ❖ Using Linux commands to check the feed files from upstream users and do error analysis in
    log files and check server process.

    DECLARATION

    I hereby declare that the information furnished above is true to the best of my knowledge and
    belief.

    Place: Chennai Your’s faithfully,


    Date:
    D. Vishwajeeth

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