Cadbury Survey Project
Cadbury Survey Project
Cadbury Survey Project
PROJECT REPORT
ON
Affiliated To
Nagpur.
Submitted by
Zamzam Sheikh
1
PROJECT REPORT
ON
Affiliated To
Nagpur.
Submitted by
Zamzam Sheikh
2
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G. S College of Commerce and Economics, Nagpur.
CERTIFICATE
This is to certify that Ku. Zamzam Sheikh has submitted the project report "Branding and
Marketing Strategy of Cadbury in Nagpur", towards
Place: Nagpur
Date: 03-07-2021
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G. S College of Commerce and Economics, Nagpur.
DECLARATION
I here-by declare that the project with title “Branding and Marketing Strategy of Cadbury
in Nagpur”, has been completed by me in partial fulfillment of BACHELOR OF
BUSINESS ADMINISTRATION degree examination as prescribed by Rashtrasant
Tukadoji Maharaj Nagpur University, Nagpur and this has not submitted for any other
examination and does not form the part of any other course undertaken by me.
Date: 03-07-2021
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G. S College of Commerce and Economics, Nagpur.
ACKNOWLEDGEMENT
With immense pride and sense of gratitude, I take this golden opportunity to express my
sincere regards to Dr. N. Y. Khandait, Principal, G. S. College of Commerce and Economics,
Nagpur.
I am extremely thankful to my project guide Dr. Geeta Naidu for the guideline throughout
the project. I tender my sincere regards to coordinator, Dr. Geeta Naidu, for giving me
outstanding guidance, enthusiastic suggestion and invaluable encouragement which helped
me in the completion of the project.
I will fail in my duty if I do not thank the non-teaching staff of the college for their co-
operation.
I would like to thank all those who helped me in making this project complete and successful.
Date: 03-07-2021
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INDEX
1. Introduction: 1-5
Company Overview
History ( Cadbury )
History of Cadbury in India
Justification
Consumer preference
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INTRODUCTION
Started in 1824
By John Cadbury
In Birmingham England
Headquarters: UK
By 1824, John was selling 11 kind of cocoa and 16 kind of drinking chocolates.
By 1864, George and Richard sons of John continued to expand the product line.
Cadbury manufactured it's milk chocolate in 1897.
1920's The Cadbury script logo is first used.
Today Cadbury is the largest confectionery company in the world.
The company was known as Cadbury Schweppes plc form 1969-2008 until it's
demerge.
On January 2010, it was announced that Cadbury and Kraft foods had reached a deal
and that Kraft would purchase Cadbury at 11.5 bn.
Company overview
History ( Cadbury )
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Cadbury was founded almost 200 years ago. In 1824, JOHN CADBURY opened a grocer's
shop at 93 bull street Birmingham. Among other things he sold cocoa and drinking
chocolate which he prepared himself using a pestile and mortar.
1842, John Cadbury selling no less than 16 varieties of drinking chocolate and 11 different
cocoa's the earliest preserved price list shows that too could buy drinking chocolate in the
form of both pressed cake and power.
In 1895, George decided not to go for tunnel-backs because it limited the amount of light in
the houses. Instead he chose rectangular cottages, each one with a large garden. In 1895,
143 cottages were built on the land he had bought privately, a total of 140 acres.
The Cadbury script logo based on the signature of William Cadbury, appeared first on the
transport fleet in 1921, it was quite fussy to start with and has been simplified over the
years. It was not until 1953 that it was used across major brands.
Cadbury began its operations in 1948 by importing chocolate sand the re-packing them
distributing in the Indian market. After 63 years, it is having five companies at THANE (
Pune ), Malanpur ( Gwalior ), Bangalore, Baddi ( Himachal Pradesh ) and four sales offices
in ( NEW DELHI, MUMBAI, KOLKATA AND CHENNAI ). The corporate office is in Mumbai.
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HEADQUARTER of CADBURY ( MUMBAI )
Adress Cadbury House, 19, Bhulabai Desai
Road
District Mumbai
State Maharashtra
Pin Code 400026
Tel No. 022- 40073100
Fax No. 022 - 23521698
Email: parveen.vasaigara@csplc.com Internet:
http://www.cadburyindia.com
The company's main purpose is "Working together to create brands people love"
capture the spirit of what we are trying to achieve as a business. We collaborate
and work as team to convert products into brand.
Simply, "we spread happiness"!
Currently Cadbury India operates in three sectors viz. Chocolate Confectionery, Milk Food
Drinks and in the Candy category.
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Justification
The title has been chosen because this project explains the reactions and preferences of
Indian youths towards the Cadbury's what are the attractive factors of the Cadbury's and
how they lure the Indian youths is studied here.
The itself is sweet without being sickly. It's creamy but not so much that you can't taste the
chocolate. It's filling but simultaneously moorish.
Cadbury has always tried to keep strong association with milk, with slogans such as "a
glass and a half of full milk in every half pound" and advertisement that feature a glass of
milk pouring out and forming the bar.
A particular product in the Dairy Milk line is made with exclusively milk chocolate. In
2015, Dairy Milk was ranked the best selling chocolate bar in UK.
Cadbury's chocolate tastes like chocolate, "whereas Hershey's chocolate tastes like wax.
CONSUMER PREFERENCE
All marketing starts with the consumer. So consumer is a very important person in a
market. Consumer decides what to purchase, from whom to purchase, why to purchase,
from where to purchase, and how much to purchase. In order to become a successful
marketer, he must know the liking and disliking of the customers. He must also know the
time and quantity of the goods and services, a consumer may purchase, so that he may store
the goods or provide the services according to the liking of the consumers. Gone are the
days when the concept of the market was let the buyer beware or when the market was
mainly the seller's market. Now the whole concept of consumer's sovereignty prevails. The
manufacturers produce and the sellers sell whatever the consumer likes. In this sense,
"consumer is the supreme in the market".
As consumers, we play very vital role in the health of the economy local, national or
international. The decision we make concerning our consumption behaviour affect the
demand for the basic raw materials, for the transportation, for the banking, for the
production; they effect the employment of workers and deployment of resources and
success of some industries and failures of others. Thus marketers must understand this.
The study of the consumer preference not only focuses on how and why consumers make
buying decision, but also focuses on how and why consumers make choice of the goods
they buy and their evaluation of these goods after use. So the success of any company or
product promotion it is very necessary to depart it's concentration towards consumer
preference.
ABOUT CHOCOLATE
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CONSUMPTION OF CHOCOLATE IN WORLD:
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FACT FIGURES ABOUT THE CADBURY
Cadbury is the second largest candy and chocolate company in the world, employing
70,000 people in 50 countries.
Cadbury has the No. 1 and No. 2 positions in more than 20 of the world's 50 biggest
confectionery markets.
Cadbury operates in more than 60 countries and employs more than 46,000 people.
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The per capita consumption of chocolate in India is 300 grams compared with 1.9
kilograms in developed markets such as the United Kingdom.
Brand elements are those trademark able devices that identify and differentiate the
brand. Most strong brand employs multiple brand elements. Like Cadbury Dairy Milk has
the distinctive "any time crunchy, all time fresh".
There are certain type of brand element listed below:
Brand name
Slogan
Characters
Logo
Symbol
Dairy Milk has been meticulously built around the world by Cadbury. It has been able to
sustain a strong position in the market. There are many branding elements which have
resulted into consistent result of its success. In India and across the world, the only
chocolate wrapped in Purple with the logo of Cadbury written on it. Colour of all other
products of Cadbury like Gems which is so colourful. Packaging which introduced slight of
milk splash shows the relation of milk with Cadbury. Insignia Logo which comes on the
packaging in bold vintage Dairy font in white which also shows the relation of milk with the
product. Logo not only the above three, But there are many more brand elements due to
which the consistent Branding of Dairy Milk is so popular. It's different Advertisements, it's
puch lines etc.... It has always kept a strong association with Milk, with slogan such as "a
glass and half of full cream milk in every half pound". And also advertisement which
featured a glass of milk pouring out and forming the Dairy Milk bar. Also the ad campaigns
are also the important element of Dairy Milk. It made chocolate an eating habit among
the consumers, especially the adults. But Dairy Milk change this belief. Also they changed
the trend of Sweets ( Mithai ) during the occasion like Diwali, New Year etc.... Dairy Milk
brought a new trend whether any occasion, Dairy Milk is best for all. It also gave some
famous dialogues from the ads which people remember always. They were also the core
brand elements. Let us see them below: The Real Taste of Life- A girl dancing on Cricket
Field.
All these above dialogues were forming the very famous and popular ads of Dairy Milk. By
this ad they wanted to convey to the people that for eating Dairy Milk, they do not have to
wait for any occasion. They can just have it. Whether they are happy or sad, But Dairy Milk
can be taken in any of the mood.
BRANDMANTRA OF CADBURY:
Dairy Milk also enjoys a great- Brand Recall value when comes to chocolate with Milk.
Dairy Milk has huge command over- its distributing network spanning across India. Certain
segment feel that price of innovation with crafted Dairy Milk is high and compared to
communication campaign that Amul Milk chocolate is preferred. It offers quality product
with Dairy Milk is somewhat lacking in established a clear and consistent other emerging
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markets. It has Brand Image over the years. Strong command over its brand image in India
and Europe But other places it is lacking. Dairy has been able to the recent acquisition of
the Cadbury which is globally established by the Kraft Foods may result in brand name for
its somewhat negative effect on the manufacturing competency and brand.
Real Taste of Life Child in adult From just for kids to the TVC, Print, Hoardings
Khane walo ko khane Wider masses Appeal to a wider mass TVC, Print, Hoardings
etc.
Khane ke baad kuch Conversion of sweet This was an innovative TVC, Print, Hoardings,
Meetha Ho Jaye consumers to chocolate idea and Cadbury went Social Media
converting
dessert to chocolate as
well
Shubh Aarambh Targeting the belief of Converting yet another TVC, Print, Hoardings,
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begun by having i.e. before the start of
1. Introduction:
In the 1980s, CDM was positioned as 'the perfect expression of love', captured in
the memorable copy.
During the early 1990s, communicating that it was the 'real taste of chocolate'.
In 1994 came the path breaking 'real taste of life' campaign.
Cadbury Dairy Milk redefined itself as the perfect expression of spontaneous, shared
good feelings, providing the 'real taste of life' experience.
The strategy paid off: Brand Cadbury grew by over 50% in sales volume.
2. Growth:
1998- The next stage of growth for the brand deals with popularizing consumption
in a social context, especially in more traditional settings like weddings.
With the campaign, 'Khaane walon ko Khane ka Bahana Chahiye'.
Cadbury Dairy Milk aimed to substantially increase penetration levels with the
award winning 'Kuch Khas Hai' campaign.
The brand penetrated into smaller towns and sales volumes grew by 40%.
3. Maturity:
With Amitabh Bachchan they also launched their new positioning of "Kuch Meetha
Ho Jaaye" bringing in the tradition of celebrating a joyous occasion in India with
sweets and now Cadbury Dairy Milk in particular.
The "Pehli Tareekh Hai" campaigns talked about the importance of having Dairy
Milk and celebrating on getting pay on pay-day.
"Shubh Aarambh" ads that have brought back the old charm of Cadbury Dairy Milk
with its very interesting insight of mixing the traditional with the new age.
4. Decline:
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Many marketing experts would agree that the best time to reinvent for a brand is
when the going is still good.
No brand can afford to assume it's created the definitive product.
Cadbury Dairy Milk ( CDM ) introduce the sub brand Silk.
PRODUCT:
Satisfaction suffices. But delight dazzles the average company will compete for customer
by confirming to her expectations consistently. But the winner will surpass them
constantly exceeding her expectation, delivering to her door step additional benefits
which she would never have imagined possible. Cadbury's offer such product. The wide
variety products offered by the company include:
I. Chocolate & Confectionery
II. Beverages
PRICING:
Second P of marketing is not another name for blindly lowering prices an relying on this
strategy alone to increase sales dramatically. The strategy used by Cadbury's is for
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matching the value that customer pays to buy the product with the expectations they have
about what the production is worth to them.
Cadbury's has launched various products which cater to all customer segments. So every
customer segment has different price expectations from the product. Therefore
maximising the returns involves identifying right price level for each segment, and then
progressively moving through them.
PLACE:
BRAND ISN'T THE ONLY ANY MORE. Marketers and finance manager need a new term
to evaluate their business:
Distribution Equity. It takes much more time and effort to build, but once built,
distribution equity is much together to erode.
1 billion people, 155 million household has over 4 million retail outlets in 5351 urban
markets and 552725 villages, spread across 3.28 million sq.km. television has already
primed and population for consumption, and the marketer who can get to the consumer
ahead of compitation will give the hard to overtake lead. But getting there means
managing wildly different terraice climate, language, value system, life style, transport and
communication network. And your brand equity isn't going to help when it comes to
tackling these issues.
Cadbury's distribution network has expanded from 1990 distributors last year to 2100
distributors and 4,50,000 retailers. This increase in distribution is going to be accompanied
by reduction in channel costs. Cadbury's marketing costs, at 18% of total costs, is much
higher than Nestle's 12% or even pure sugar confectionery major Parry's 11%. The
company is looking to reduced these parity level. At Cadbury, they believe that selling
confectionery is it like selling soft drinks.
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PROMOTION:
Mondelez India, the makers and bakers of popular brands including Cadbury Dairy Milk,
Bournvita, and Oreo among others, sets foot into the fast-growing sub-segment in the
confectionery category of Lollipops, with the launch of Cadbury Dairy Milk Lolly. The
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launch will be supported by a strong sampling plan to generate consumer trials coupled
with strong in- market activation plan.
The operations of Cadbury India initiated in 1948. It has five manufacturing units all over
India at Thane ( Maharashtra ), Induri ( Maharashtra ), Malanpur ( Madhya Pradesh ),
Bangalore ( Karnataka ), and Baddi ( Himachal Pradesh ). It has one cocoa operations office
at Dharapuram ( Tamil Nadu ).
Cadbury India has a share of over 70% in the market, which is the highest Cadbury brand
share globally. Cadbury India's one of the most popular brands, Cadbury Dairy Milk is a
benchmark for other chocolates in India and is regarded as the "gold standard".
Some of the other popular brands are 5 Star, Perk, Bournville, Celebrations, Halls, Eclairs,
Tang and Oreo. The main brand in the Milk Food drinks segment is Bournvita, which is
known as the leading Malted Food Drink ( MFD ) in the country. In the medicated category,
Halls is a favourite candy while Cadbury India has also entered the a biscuits category by
launching World's No.1 biscuit brand Oreo.
Cadbury has also been the leaders in the development of cocoa cultivation in India since
1965. The research work has been carried out in collaboration with the Kerala University.
The team from Cadbury also conducts training sessions for the cocoa farmers on cultivation
aspects to have an increased cocoa productivity.
OBJECTIVES OF STUDY
SCOPE OF STUDY
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As learning is a human activity and is as natural, as breathing. Despite of the fact that
learning is all pervasive in our lives, psychology do not agree on how learning takes place.
How individuals learn is a matter of interest to marketers. They want to teach consumers in
their roles as their roles as consumers. They want consumers to learn about their products,
product attributes, potential consumers benefit, how to use, maintain or even dispose of the
product and new ways of behaving that will satisfy not only the consumer's needs, but the
marketers objectives.
The sope of my study restricts itself to the analysis of branding and marketing strategies of
Cadbury, consumer preferences, perception and consumption of Cadbury. There are many
other brands of chocolates available but my study limited about Cadbury.
RESEARCH METHODOLOGY
Data Collection:
The data, which is collected for the purpose of study, is divided into 2 bases:
1. Primary Data:- The primary data is that data which is collected fresh and first hand
and for the first time which is original in nature.
2. Secondary Data:- The secondary data are those data which are collected by web
based, publications in newspapers, magazines and the information available on the
internet.
Sample Size:
1. Youths between the age group of 18-25 gave their views to fulfill the questionnaire.
2. Sample size mostly taken from college is about to 100 students, simple random
sampling is employed.
Hypothesis:
H0:- Age has no significant effect on buying behaviour of chocolates.
H1:- Age has significant effect on buying behaviour of chocolates.
ANALYSIS OF STUDY
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According to the above analysis it is concluded that I have surveyed 100 respondent out of
which 14, 42, 33, 11 belongs to age group 0-10, 10-20, 20-30, above 30 respectively.
According to the above analysis it is concluded that most of the female prefer like to eat
chocolate.
From the above analysis of the given sample of 100 respondent, it is clear that out of 100
people 94% people likes to eat chocolate while only 6% people don't prefer to eat
chocolate.
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According to the above analysis it is concluded that out of sample of 95 people who eat
chocolate 84% are attracted to buy chocolate on discount and 16% were attracted by
some other reasons.
According to the above analysis it is concluded that mostly people purchased chocolates
weekly.
According to the above analysis it is concluded that most of the people like to eat Cadbury
Dairy Milk Silk.
According to the above analysis it is concluded that most people likes to eat yummy hard
chocolate and chew form of a chocolate is least preferred.
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According to the above analysis it is concluded that, people would not stop the
consumption of the Cadbury's even if other brand available in the market.
Conclusion:
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After the data analysis from both the sources; primary and secondary data, it can be
concluded that in India Cadbury's is enjoying it's success to a great extent beside the fact that
other competitors, mainly local are trying hard to impress the youths of India. Nestle is the
biggest competitor of Cadbury's and they face cut throat competition internationally but in
India there is not any such brand that is near to the Cadbury's when it comes to market share.
The advertisements are one of the important factors to attract the customers and
Cadbury's is doing well in it. Its Silk advertisement were so popular that it created more
demand than the supply for that product. Also, the price has n number of ranges from Rs. 5
chocolate to Rs. 500 rich dry fruit collection- mention the price and they have the product of
desired range. Cadbury's surely knows how to band the customers with their gift boxes.
Cadbury's has 70% share in the Indian market and the reason for this is its continuous
innovation and techniques to attract customers and make them brand loyal. Other brands may
take over Cadbury's one day but not in near future.
Limitation:
Data of only 100 youths is collected, because of limited time.
Age group of 18-25 is taken. Elders or children may have different opinion about
the product of Cadbury's.
Lack of response by some youths to provide the data.
There is scope for further research, and is detailed study can be attempted in this
area.
BIBLIOGRAPHY
http://www.cadburyindia.com
https://www.cadbury.co.uk/the-story
https://www.wikipedia.com
https://www.mondelezinternational.com
https://en.wikipedia.org/wiki/List of Cadbury products
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ANNEXURE
QUESTIONNAIRE:
1. Name: - ...............................................................
2. Age: - .......................
3. Gender: -
[ ] Male [ ] Female
4. Do you like to eat Cadbury chocolate?
[ ] Yes [ ] No
5. If there was a discount on Cadbury Dairy Milk Silk, you think you would be more
likely to buy it?
[ ] Yes [ ] No
6. Approximately, how many chocolate bars would you purchase in one week?
Less than 5 [ ]
30
5-10. [ ]
More than 10. [ ]
7. When you think of Cadbury, which chocolate comes to your mind?
Dairy Milk [ ]
Five stars [ ]
Perk [ ]
Silk [ ]
Any other [ ]
8. Can you give your favourite chocolate one adjective?
Yummy [ ]
Tasty [ ]
Crunchy [ ]
Other ...................
9. If other brand available will you buy other brand?
No not at all. [ ]
I may consider [ ]
Can't say [ ]
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