2020-05-04 - GUIDE - GlobalProtect VPN Access For UFS Staff

ICT Services
GlobalProtect VPN Access for UFS Staff

GlobalProtect VPN Access for UFS Staff 4. Once logged in, you will be directed to a webpage requesting that you enter either a DUO passcode or
make use of the Duo-Push authentication Method. For the purpose of this demonstration we will be
The Staff Access Portal links you up with available UFS related resources when working off-campus. making use of the Duo Push Authentication method.
Disclaimer: All changes will be communicated on this webpage only. Neither the University
of the Free State nor the Mobile Service Providers (MTN, Vodacom, Cell C, and Telkom Mobile)
can be held liable for any financial loss due to the use of this service. The University of the
Free State reserves the right to terminate this service with any user if the user is found to be
in contravention of any applicable South African law or of any applicable University of the Free
State policies. Furthermore, the University of the Free State reserves the right to terminate
this service if it deems it no longer necessary to address access requirements or in its best
interests. Access to this service is monitored by the University of the Free State. Free data
is only applicable when using 3G/LTE connectivity, and you are located in South Africa. By
logging into the access.ufs.ac.za service, you accept these terms and conditions.
For this demonstration, we will be making use of the Duo Push authentication method. Therefore, you
can enter the number 1 in the open textbox and then click on the LOG IN button.
The access.ufs.ac.za portal is your gateway to accessing UFS resources for free when working from home.
However, first, you will need to complete some pre-requisite steps enable this service.
Step 1 01
We will be making use of DUO multi-factor authentication (a extra security measure the UFS has put in
place to protect your account from unathorized access).
Please complete DUO enrolment and installation steps for multi-factor authentication by visiting the 5. You should receive a push notification on your cellphone, which will require you to Approve or Deny the
following website: https://duomgmt.ufs.ac.za access request. Click on Approve.
Guidance is also available at the following website: https://www.ufs.ac.za/ict/adhoc-pages/ict/ Note: Should you have no data on your mobile phone, you can also enter a DUO passcode by tapping
duo-authentication on your DUO mobile app and tapping on your University of the Free State account. A six-digit passcode
will be displayed, which can be used as an alternative method.
Once you have completed Step 1 please proceed to Step 2.
6. Once logged in, you will be redirected to a page suggesting that you download the GlobalProtect Agent.
Step 202 GlobalProtect is the software program that will enable you to make use of the zero-rated websites.
Now that you have enrolled for DUO multi-factor authentication you can proceed by visiting the following Note that installation downloads from this website will not incur any costs.
website: https://access.ufs.ac.za
1. Enter your Username. (“UFS Username”)
2. Enter your Password. (“UFS Password”)
3. Click on Log In
Note that downloads from this website will not incur any mobile data cost.
Follow these links for installation instructions on the different devices. 4. You are now connected!
• Instructions for Windows (Click here for the free download.)
• Instructions for Mac (Click here for the free download.)
Important:
If you do not have Administrator privileges on your PC, please contact the ICT Servicedesk at x2000 to assist
you with the installation. This will only take about 5 minutes.
Step 303
Now you will connect to the UFS GlobalProtect VPN. You can launch GlobalProtect by clicking on Start and then
on GlobalProtect.
1. Type in access.ufs.ac.za when it prompts you for a portal.
Please see the FAQ below for more details. You can also contact the UFS ICT Servicedesk if you require assistance,
or have other questions regarding this VPN service.
2. Enter your UFS username and password and click on Sign In.
3. Authentic.ate via Duo, by either choosing to receive a Push request (1) or by entering your Duo passcode.
Once completed click on OK.
Frequently Asked Questions
•• How does it work?
As long as your GlobalProtect Client shows a ‘connected’ status, you will be able to access the listed resources
for free. Once you have completed your academic activity, you can click on the ‘disconnect’ button. You
will find that only the resources listed below are available once connected to GlobalProtect. To carry on with
your personal browsing, please disconnect from GlobalProtect.
•• What can I access with GlobalProtect:

The following academic websites are available through reversed billing for UFS staff members:
•• All internal ufs.ac.za services
•• Select cloud services such as SolveIT – ServiceNow, Blackboard and Office365
•• Who can make use of this service?

You have to be a staff member at the University of the Free State. You will be required to log in with your UFS
username and password.
This service is available to staff that have Vodacom, MTN, CellC, or Telkom Mobile 3G or LTE coverage, even
if you have a zero balance on your SIM card.
•• I have no Vodacom, MTN, CellC or Telkom Mobile coverage where I live?

There is a good chance that one of these providers has coverage in your area. If this is the case, you may
want to consider getting a secondary SIM card to allow you to make use of the noted service. Please contact
the ICT Service Desk if you need assistance.
•• Do I need a new SIM card or can I use my existing number?

You can make use of your current mobile number and device. You can, however, opt to get a different SIM
card if you prefer to do so. Please keep in mind that it may be challenging to find an open cellular store
during “lockdown”, which means that you might not be able to complete the necessary RICA process. We
recommend that you use an existing SIM instead to stay within the rules of the COVID-19 lockdown.
•• Do I need to use this if I have my own internet?

You can make use of your existing internet connection if you prefer to do so. This service is not mandatory;
it is a service to assist any staff members that do not have data readily available.
•• How do I set up a mobile hotspot from my mobile device?

Andriod
IOS
•• I cannot connect. Help me!! :
Contact details for ICT Servicedesk (during office hours: 07:45–16:30) T: +27 51 401 2000 or
send e-mail to: servicedesk@ufs.ac.za

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ICT Services

GlobalProtect VPN Access for UFS Staff

•• What can I access with GlobalProtect:

•• Who can make use of this service?

•• I have no Vodacom, MTN, CellC or Telkom Mobile coverage where I live?

•• Do I need a new SIM card or can I use my existing number?

•• Do I need to use this if I have my own internet?

•• How do I set up a mobile hotspot from my mobile device?

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