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    Samuel Muentes

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    Katherine Batista
    Samuel Muentes has over 10 years of experience in customer service, recruiting, teaching, and graphic design roles. His most recent role is as a Customer Experience Associate at Natera, where he supports customers and processes genetic tests efficiently. He has also held positions as an Account Executive, Head Teacher, English Teacher, and Graphic Designer. Muentes received his Bachelor's degree from the University of North Texas and an Associate's degree from Cedar Valley College, and has skills in areas such as coding, electronics, curriculum development, and the Adobe Creative Suite.

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    Samuel Muentes

    Uploaded by

    Katherine Batista
    3 views3 pages
    Samuel Muentes has over 10 years of experience in customer service, recruiting, teaching, and graphic design roles. His most recent role is as a Customer Experience Associate at Natera, where he supports customers and processes genetic tests efficiently. He has also held positions as an Account Executive, Head Teacher, English Teacher, and Graphic Designer. Muentes received his Bachelor's degree from the University of North Texas and an Associate's degree from Cedar Valley College, and has skills in areas such as coding, electronics, curriculum development, and the Adobe Creative Suite.

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    Samuel-Muentes

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    Samuel Muentes has over 10 years of experience in customer service, recruiting, teaching, and graphic design roles. His most recent role is as a Customer Experience Associate at Natera, where he supports customers and processes genetic tests efficiently. He has also held positions as an Account Executive, Head Teacher, English Teacher, and Graphic Designer. Muentes received his Bachelor's degree from the University of North Texas and an Associate's degree from Cedar Valley College, and has skills in areas such as coding, electronics, curriculum development, and the Adobe Creative Suite.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    3 views3 pages

    Samuel Muentes

    Uploaded by

    Katherine Batista
    Samuel Muentes has over 10 years of experience in customer service, recruiting, teaching, and graphic design roles. His most recent role is as a Customer Experience Associate at Natera, where he supports customers and processes genetic tests efficiently. He has also held positions as an Account Executive, Head Teacher, English Teacher, and Graphic Designer. Muentes received his Bachelor's degree from the University of North Texas and an Associate's degree from Cedar Valley College, and has skills in areas such as coding, electronics, curriculum development, and the Adobe Creative Suite.

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    Samuel Muentes

    Boca Raton, FL 33486


    samuelmuentes@gmail.com
    +1 561 460 7174

    Work Experience

    Customer Experience Associate


    Natera
    March 2023 to Present
    • Work with patients, physicians, and clinics, to ensure genetic tests are processed quickly and efficiently
    • Deal directly with internal and external customers via telephone and electronic channels to obtain
    missing or incomplete information
    • Support teams throughout the organization to assist in ensuring a seamless experience for customers
    • Respond promptly to internal and external customer inquiries and complaints
    • Review and audit patient cases and clinic accounts
    • Direct or escalate requests and issues as needed
    • Maintain knowledge of the organization’s procedures and products
    • Assists with mentoring and training new employees
    • Operate within confines of HIPAA regulations

    Head Teacher
    GEM School (English School)
    August 2013 to August 2023
    • Responsible for managing a team of 20+ teachers
    • Facilitate weekly meetings with teachers to address updates, deadlines, concerns and/or issues
    • Serve as the liaison between management and teachers to address any questions, concerns, and/or
    issues
    • Maintain open communication with all teachers to create a supportive environment to help ensure
    employee satisfaction and retention
    • Develop, create and implement classroom curriculum for all levels
    • Serve as a trainer for new teachers
    • Use Google Apps for managing and creating internal and external documents
    • Design, develop, and implement training

    Account Executive
    CareersUSA
    July 2022 to March 2023
    • Responsible for full-cycle sourcing, high-volume recruiting, and hiring
    • Use Indeed, CareerBuilder, and other platforms extensively for sourcing
    • Screen and interview applicants
    • Remain active in client and subcontractor interactions
    • Ensure optimum outcomes through prompt responses and careful attention to inquiries and complaints
    • Track and review data over time to improve strategies
    • Utilize applicant tracking system for daily tracking and report generation
    • Work with multiple teams for advertising, customer satisfaction, and strategy
    • Maintain communication with clients and candidates via calls, texts, and email
    • Make cold calls, texts, and emails to find new clients and candidates
    • Anticipate and keep conflicts to a minimum and carefully resolve them quickly
    • Exercise care, attention to detail, and delicacy in building and maintaining client and candidate
    relationships
    • Hire across the nation for a wide range of positions
    • Utilize Microsoft Office Suite for record keeping, client documents, and shared documents
    • Document daily interactions
    • Analyze, escalate, and resolve client and customer matters within protocols

    English Teacher
    GEM School (English School)
    August 2011 to August 2013
    • Responsible for teaching English lessons to Japanese students of all ages and all levels
    • Built a strong and positive relationship with staff, students, and parents
    • Developed, created and implemented classroom curriculum
    • Served customers including students, private school staff, and businesses.
    • Use Google Apps extensively for all internal and external documents

    Graphic Designer
    Mooring Signs
    August 2010 to August 2011
    • Design graphics with Adobe products according to customer specifications
    • Speak directly with customers to receive and clarify orders
    • Manage various pieces of equipment, some manual, others software controlled
    • Maintain various internal documents and website
    • Design and deliver marketing campaigns to generate new business

    Computer Lab Assistant at the Student Resource Center (SRC)


    Cedar Valley College
    July 2008 to November 2010
    • Resolve computer and software problems
    • Work directly with students and professors in the usage of computer lab equipment and software
    • Prepare and deliver workshops for students and professors over Microsoft Office programs • Report
    and maintain records of SRC usage and inventory

    Education

    Bachelor of Applied Arts and Sciences in Applied Arts and Sciences


    University of North Texas - Dallas, TX
    May 2011

    Associate of Applied Science in Computer Graphics


    Cedar Valley College - Lancaster, TX
    May 2007
    Skills
    • Coding
    • Electronics
    • Graphic Design
    • Curriculum Development
    • Microcontroller projects
    • Arduino
    • 3D Design
    • Employee Orientation
    • HR Sourcing
    • Computer Graphics
    • Adobe Illustrator
    • Arduino
    • Adobe Creative Suite
    • Graphic design
    • Customer service
    • Adobe Illustrator
    • Computer graphics
    • Windows

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