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    BioStar 2 - Chrome - Edge - 117 - Issue - Patch - EN - 240207.0

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    Trường Cao Quang
    This document provides a troubleshooting guide for issues accessing the BioStar 2 login page and finding the BioMini due to browser updates. It outlines the procedure to resolve the issue by patching or manually updating certificates on the device. The guide includes steps to check the BioStar version and instructions for different versions.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    BioStar 2 - Chrome - Edge - 117 - Issue - Patch - EN - 240207.0

    Uploaded by

    Trường Cao Quang
    320 views6 pages
    This document provides a troubleshooting guide for issues accessing the BioStar 2 login page and finding the BioMini due to browser updates. It outlines the procedure to resolve the issue by patching or manually updating certificates on the device. The guide includes steps to check the BioStar version and instructions for different versions.

    Original Description:

    BioStar 2_Chrome_Edge_117_Issue_Patch

    Original Title

    BioStar 2_Chrome_Edge_117_Issue_Patch_EN_240207.0

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    © © All Rights Reserved

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    This document provides a troubleshooting guide for issues accessing the BioStar 2 login page and finding the BioMini due to browser updates. It outlines the procedure to resolve the issue by patching or manually updating certificates on the device. The guide includes steps to check the BioStar version and instructions for different versions.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    320 views6 pages

    BioStar 2 - Chrome - Edge - 117 - Issue - Patch - EN - 240207.0

    Uploaded by

    Trường Cao Quang
    This document provides a troubleshooting guide for issues accessing the BioStar 2 login page and finding the BioMini due to browser updates. It outlines the procedure to resolve the issue by patching or manually updating certificates on the device. The guide includes steps to check the BioStar version and instructions for different versions.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    BioStar 2 Troubleshooting Guide

    Guide for Biostar 2 Login Page Access Issue


    and BioMini Not Found Issue Due to Browser
    Updates
    There is an issue where the login page of BioStar 2 does not appear correctly, and the BioMini is not found in Google
    Chrome version 117 or higher and Microsoft Edge version 117 or higher.

    This guide outlines the procedure to resolve the issue.

    • This patch is only applicable for BioStar v2.5.0 or higher.


    • This guide is only applicable when using certificates issued by BioStar 2.
    • If a private certificate is used but still experiencing this issue, the private certificate needs to be regenerated
    including Digital Signature and Key Encipherment in the Key Usage. [Support Link]

    How to Patch

    1 Right-click on the resetCert.bat file inside the patch folder, and select Run as administrator.

    ► The image above is an example screen and may differ from the actual screen.

    If you are unable to Run as an administrator, please refer to the How to Patch Manually guide and proceed
    with the patch manually.

    1
    2 The patch is in progress. Please do not close the window until the patch is complete.

    ► The image above is an example screen and may differ from the actual screen.

    3 Once the patch is complete, "Done...Please restart your PC to apply changes." message will appear. Press any key
    to close the window, and then reboot the PC.

    ► The image above is an example screen and may differ from the actual screen.

    • If you are using USB Agent or Unified Gateway, the patch may not be applied correctly unless you reboot the
    PC.
    • If you see a message stating that the certificate is untrusted when accessing [Link] after rebooting the PC
    using the USB Agent, please designate it as a trusted certificate in your browser.

    2
    Troubleshooting

    Unable to Access BioStar 2 Login Page After Patch

    • Check whether you have run the resetCert.bat file as an administrator.

    ► The image above is an example screen and may differ from the actual screen.

    If you are unable to Run as an administrator or if you have already run the patch with Run as an administrator
    and still cannot access the login page, please refer to the How to Patch Manually guide and proceed with the
    patch manually.

    How to Patch Manually

    Go to Start → Services, and then please stop all BioStar 2 services, including the USB Agent if it’s used.

    ► The image above is an example screen and may differ from the actual screen.

    How to Check BioStar 2 Version


    • The 'How to Patch Manually' differs depending on the version of BioStar 2 installed. Please refer to
    the 'How to Patch Manually' that matches the installed version.
    • You can check the version of the BioStar 2 you are using by opening the info.json file with Notepad located at the
    following path.

    ‒ C:\Program Files\BioStar 2(x64)\nginx\html\js

    3
    BioStar v2.8.15 or higher

    1 Copy the files below from the patch folder.

    • biostar-cert.exe
    • resetCert.bat

    ► The image above is an example screen and may differ from the actual screen.

    2 Paste the copied files within the BioStar 2 installation folder.

    • BioStar 2 default installation folder: C:\Program Files\BioStar 2(x64)

    ► The image above is an example screen and may differ from the actual screen.

    • If using the USB Agent, copy the certificate file in the usb-agent\config folder and then paste it into the USB
    Agent installation path.
    ‒ USB Agent default installation folder: C:\Program Files\USB Device Agent\usb-agent\config
    • If you see a message stating that the certificate is untrusted when accessing [Link] after copying the
    certificate file to the USB Agent installation folder, please designate it as a trusted certificate in your browser.

    3 Right-click on the pasted resetCert.bat file and Run as an administrator.

    ► The image above is an example screen and may differ from the actual screen.

    4 Go to Start → Services, and then please restart all BioStar 2 services that you stopped.

    4
    BioStar v2.8.14 or lower

    1 Copy the folder and files below from the patch folder.

    • jre folder
    • biostar-cert.exe
    • resetCert.bat

    ► The image above is an example screen and may differ from the actual screen.

    2 Paste the copied files within the BioStar 2 installation folder.

    • BioStar 2 default installation folder: C:\Program Files\BioStar 2(x64)

    ► The image above is an example screen and may differ from the actual screen.

    • If using the USB Agent, copy the certificate file in the usb-agent/config folder and then paste it into the USB
    Agent installation path.
    ‒ USB Agent default installation folder: C:\Program Files\USB Device Agent\usb-agent\config
    • If you see a message stating that the certificate is untrusted when accessing [Link] after copying the
    certificate file to the USB Agent installation folder, please designate it as a trusted certificate in your browser.

    3 Right-click on the pasted resetCert.bat file and Run as an administrator.

    ► The image above is an example screen and may differ from the actual screen.

    4 Go to Start → Services, and then please restart all BioStar 2 services that you stopped.

    5
    When Failing to Find the Path to a Key File When Running the resetCert.bat
    File

    1 Run the Command Prompt (cmd) as an administrator using Run (Win + R).

    2 Go to the BioStar 2 installation folder in Command Prompt (cmd) and run the resetCert.bat file.

    ► The image above is an example screen and may differ from the actual screen.

    © 2024 Suprema Inc. Suprema and identifying product names and numbers herein are registered trade marks of Suprema, Inc. All non-Suprema brands
    and product names are trademarks or registered trademarks of their respective companies. Product appearance, build status and/or specifications are
    subject to change without notice.

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