Ipsos Global Health Service Monitor 2023 WEB

IPSOS GLOBAL
HEALTH SERVICE
MONITOR 2023
A 31-country global survey
September 2023
This document is interactive,
CONTENTS please click the links to jump
to the findings
Introduction Health Healthcare

Page 3 Concerns Perceptions
Page 4 Page 13
Healthcare Appendix
Challenges Page 31
Page 23
2 ‒ © Ipsos | Global Health Service Monitor 2023

INTRODUCTION
Welcome to the fifth edition of the Ipsos Global Health Service Monitor,
a 31-country survey, spanning markets around the world.
Drawing on five years of trend data, we are able to investigate changes in
the biggest health concerns, how people perceive the quality of their
country’s healthcare systems and the biggest challenges facing healthcare
providers around the world.
Additionally, this year we also provide gender and generational breakdowns
as well as the country analysis.
Full data tables are available on request.
Previous editions can be found here:

• 2018 Global Views on Healthcare
• 2020 Ipsos Global Health Service Monitor

HEALTH
CONCERNS

THE HEADLINES
Health concerns Country differences Men vs women
Mental health seen as the biggest Sweden and Chile most worried Women much more concerned about
health worry about mental health mental health
Across 31 countries, people put In Sweden and Chile, two-thirds feel Looking at mental health, we find
mental health as the top health that mental health is one of the overall that men are significantly less
concern facing their country. Since biggest health problems facing their concerned with mental health in their
the beginning of this survey in 2018, country. Canada, Spain and Australia country than women (38% vs. 50%).
mental health has increased by 17 make up the top five. And we see a similar pattern for
percentage points, with over two-fifths
Looking at the other health concerns, cancer and stress. Forty-two per cent
worried. of women say they worry about
India is most worried about cancer
Additionally, stress as an issue is on (59%), while South Koreans have the cancer, compared to 37% of men;
the rise (30%). It is now third in our highest level of concern about stress 33% of women rate stress, while 27%
list behind cancer (40%). While on a (44%). of men say it is an issue.
global level the number of people
In Mexico six in ten (62%) say obesity
seeing cancer as a big health problem
is a big problem with Chile second
has declined since 2018, it is a bigger
with 49%.
worry for older people than mental
health.

2018 2020 2021 2022
Mental health 44% 27% 26% 31% 36%
Health problems:
Cancer 40% 52% 37% 34% 34%
Global overview
Stress 30% 25% 21% 22% 26%
Obesity 25% 33% 18% 19% 22%

Q: Thinking generally, which
of the following, if any, do Drug abuse 22% 23% 12% 13% 16%
you see as the biggest health
problems facing people in Diabetes 18% 22% 13% 13% 16%
your country today?

Alcohol abuse 17% 18% 10% 11% 13%
Heart disease 15% 17% 12% 11% 13%
Coronavirus/COVID-19 15% N/A 72% 70% 47%
Smoking 12% 15% 8% 9% 11%
Dementia 8% 7% 4% 4% 5%
Sexually transmitted diseases

(STDs)
4% 7% 3% 2% 3%
Click here for the generational Hospital superbugs 3% 3% 3% 2% 3%

breakdown.
Others 2% 1% 1% 1% 2%
Base: 23,274 adults in 31 countries, July 21 – August 4, 2023. The sample in India consists of approximately 2,200 individuals, of whom
approximately 1,800 were interviewed face-to-face and 400 were interviewed online. Samples in Brazil, Chile, Colombia, Indonesia, Ireland, Malaysia,
Mexico, Peru, Singapore, South Africa, Thailand, and Turkey are more urban, more educated, and/or more affluent than the general population. The
survey results for these countries should be viewed as reflecting the views of the more “connected” segment of their population. The “Global Country
6 ‒ © Ipsos | Global Health Service Monitor 2023 Average” reflects the average result for all the countries where the survey was conducted.
Mental health Cancer Stress Obesity
38%
Health problems: Gen Z 30%
24%
Global overview 22%
40%
Millennials 32%
30%
24%
Q: Thinking generally, which Male
of the following, if any, do 39%
Gen X
39%
you see as the biggest health 29%
26%
problems facing people in
your country today? 32%
44%
Boomers 21%
28%
56%
30%
Gen Z 31%
21%
51%
38%
Millennials 35%
24%
Female
49%
47%
Gen X 34%
24%
Click here for the average
male and female figures. 44%
49%
Boomers 26%
27%
% answering “mental health"
2018 2020 2021 2022
Global country average 44% 27% 26% 31% 36%

Sweden 67% 59% 59% 63% 63%
Mental health Chile 66% 26% 50% 59% 62%
Canada 61% 49% 42% 43% 46%
Spain 61% 23% 16% 35% 51%
Australia 60% 50% 47% 47% 44%
Q: Thinking generally, which New Zealand 59% N/A N/A N/A N/A
Ireland 58% N/A N/A N/A 58%
of the following, if any, do United States 53% 44% 33% 35% 51%
you see as the biggest health Great Britain 53% 50% 43% 40% 43%
problems facing people in Brazil 52% 18% 27% 40% 49%

Germany 52% 37% 26% 32% 31%
your country today? Colombia 51% 17% N/A 42% 46%
Switzerland 48% N/A N/A 28% 48%
All countries Argentina 47% 15% 25% 28% 37%
Singapore 46% N/A N/A N/A N/A
Netherlands 45% N/A 27% 33% 33%
Peru 45% 41% 36% 37% 39%
South Korea 44% 48% 27% 27% 35%
Poland 41% 19% 23% 30% 33%
Malaysia 41% 16% 22% 33% 31%
South Africa 39% 16% 22% 27% 37%
Indonesia 38% N/A N/A N/A 32%
Belgium 37% 23% 22% 35% 33%
France 35% 10% 10% 12% 20%
Thailand 35% N/A N/A N/A 29%
Italy 32% 18% 10% 19% 28%
Turkey 32% 17% 25% 19% 27%
Click here for the generational Hungary 24% 14% 12% 18% 23%
breakdown. Mexico 21% 6% 8% 11% 15%
India 19% 18% 27% 25% 30%
Japan 18% 24% 14% 9% 15%
% answering “cancer"
2018 2020 2021 2022

India 59% 38% 20% 18% 21%
Cancer France 57% 69% 51% 45% 46%
Italy 57% 75% 53% 53% 53%
Belgium 57% 60% 63% 55% 59%
Spain 53% 68% 49% 53% 49%
Q: Thinking generally, which Netherlands 53% N/A 48% 43% 40%

of the following, if any, do Poland 49% 68% 59% 53% 47%
you see as the biggest health Great Britain 47% 50% 46% 41% 41%
problems facing people in Peru 46% 53% 41% 36% 43%

Turkey 44% 61% 41% 37% 44%
your country today? Japan 42% 59% 30% 22% 26%
Colombia 41% 50% N/A 31% 34%
All countries Hungary 40% 56% 38% 41% 43%
Canada 38% 58% 35% 26% 30%
Chile 38% 38% 33% 34% 33%
Brazil 38% 57% 27% 31% 29%
Germany 37% 45% 30% 25% 26%
New Zealand 35% N/A N/A N/A N/A
Sweden 34% 36% 39% 36% 35%
Australia 31% 39% 30% 24% 23%
United States 29% 42% 26% 22% 29%
Mexico 29% 38% 29% 30% 27%
South Korea 26% 37% 19% 21% 21%
Click here for the generational Argentina 24% 37% 31% 27% 25%
breakdown. South Africa 24% 44% 24% 23% 20%
Malaysia 24% 35% 18% 16% 18%
% answering “stress"
2018 2020 2021 2022

South Korea 44% 48% 35% 33% 35%
Stress Turkey 40% 31% 31% 28% 34%
Argentina 39% 34% 29% 34% 39%
Colombia 38% 35% N/A 30% 34%
Q: Thinking generally, which Sweden 38% 39% 33% 28% 35%

Japan 37% 37% 33% 28% 31%
of the following, if any, do Poland 37% 25% 30% 26% 29%
you see as the biggest health Thailand 37% N/A N/A N/A 27%
problems facing people in France 36% 33% 23% 23% 28%

your country today? Peru 35% 29% 26% 35% 35%
Belgium 34% 31% 26% 30% 31%
All countries Spain 33% 25% 18% 19% 28%
Hungary 33% 32% 25% 23% 27%
Chile 33% 23% 25% 27% 30%
Italy 31% 26% 18% 21% 29%
Brazil 29% 19% 18% 22% 27%
Germany 29% 24% 17% 16% 14%
Mexico 27% 18% 19% 15% 23%
South Africa 24% 17% 18% 17% 24%
Canada 22% 14% 13% 16% 14%
Australia 21% 9% 14% 12% 11%
Malaysia 21% 14% 17% 18% 18%
United States 18% 13% 15% 14% 17%
Click here for the generational Ireland 18% N/A N/A N/A 18%
breakdown. New Zealand 17% N/A N/A N/A N/A
India 15% 26% 19% 20% 25%
Great Britain 15% 12% 9% 11% 14%
% answering “obesity"
2018 2020 2021 2022

Mexico 62% 76% 52% 52% 55%
Obesity Chile 49% 59% 36% 43% 38%
Great Britain 34% 50% 27% 28% 29%
United States 30% 40% 25% 20% 23%
Q: Thinking generally, which France 30% 33% 17% 20% 23%

Argentina 30% 31% 20% 21% 25%
of the following, if any, do Sweden 29% 30% 21% 23% 25%
you see as the biggest health Malaysia 29% 52% 20% 18% 27%
problems facing people in Spain 28% 43% 15% 22% 23%

Germany 27% 30% 14% 17% 18%
your country today? Belgium 27% 23% 22% 20% 24%
Peru 27% 28% 26% 21% 25%
All countries Ireland 26% N/A N/A N/A 23%
Australia 24% 46% 22% 17% 19%
Hungary 24% 29% 14% 22% 22%
Poland 22% 34% 11% 18% 25%
Colombia 21% 23% N/A 16% 20%
Canada 21% 31% 12% 12% 17%
Brazil 20% 24% 11% 13% 15%
Turkey 20% 44% 19% 22% 20%
Italy 18% 24% 8% 9% 13%
South Korea 16% 20% 10% 11% 15%
India 14% 21% 7% 9% 10%
Click here for the generational Indonesia 13% N/A N/A N/A 6%
breakdown. Thailand 12% N/A N/A N/A 11%
South Africa 9% 21% 7% 7% 9%
Japan 7% 12% 4% 4% 5%
% answering “coronavirus"
2020 2021 2022
Global country average 15% 72% 70% 47%

Japan 38% 74% 85% 73%
Coronavirus Thailand 37% N/A N/A 64%
Indonesia 31% N/A N/A 63%
Malaysia 31% 89% 93% 61%
India 27% 81% 76% 47%
Q: Thinking generally, which Brazil 23% 82% 84% 62%

Singapore 22% N/A N/A N/A
of the following, if any, do South Korea 21% 80% 75% 60%
you see as the biggest health Australia 18% 65% 75% 62%
problems facing people in Peru 16% 89% 90% 66%

Turkey 16% 82% 78% 55%
your country today? United States 15% 66% 68% 43%
New Zealand 15% N/A N/A N/A
All countries Mexico 14% 78% 85% 62%
South Africa 12% 63% 83% 28%
Switzerland 12% N/A 65% 39%
Great Britain 11% 76% 66% 40%
Spain 11% 87% 74% 45%
France 10% 72% 72% 49%
Netherlands 10% 77% 66% 42%
Germany 9% 66% 69% 57%
Canada 9% 73% 70% 49%
Italy 8% 73% 69% 47%
Belgium 8% 67% 56% 34%
Colombia 7% N/A 73% 48%
Argentina 7% 76% 71% 30%
Chile 7% 71% 53% 39%
Poland 6% 63% 46% 36%
Ireland 6% N/A N/A 32%
Hungary 5% 47% 33% 18%
Sweden 4% 52% 49% 22%
HEALTHCARE
PERCEPTIONS

THE HEADLINES
Equality of care Under pressure Trust is high

Not all believe everyone is treated A global majority see their Overall, people trust their
fairly healthcare system stretched healthcare systems
Across 31 countries, older men and A majority in 25 of the 31 countries Half of men and women, globally, say
women are less likely to perceive surveyed say their healthcare system they agree that they will receive the
their healthcare system is providing is overstretched. This goes as high as best treatment. Baby Boomers record
the same level of care to everyone. four-fifths in both France and Great the highest levels of trust, with 57% of
Britain. Brits have always perceived male and 54% of females confident in
Gen X and Baby Boomer women
their system as overworked, however their treatment.
(both 40%) are the only groups more
likely to disagree that “the healthcare the French have been gradually The only group who responded with
system in my country provides the becoming more pessimistic, rising less than half were Gen X females.
same standard of care to everyone”. 12pp since 2018.
There are only three countries where
In 12 countries – Hungary, Poland, The only country that disagrees with more people distrust their system than
Chile, Colombia, the US, Germany, this statement is Poland, where 41% trust – Hungary, Peru and Poland.
Peru, Ireland, South Africa, Mexico, don’t see it as a problem (vs. 27%
Brazil, Turkey - people are more likely who do).
to say their system does not provide
the same level of care to all.

% Very good/good
Very good/good Poor/very poor
2018 2020 2021 2022
Global country average 48% 20% 44% 50% 53% 50%

Singapore 71% 4% N/A N/A N/A N/A
Quality of healthcare Switzerland 68% 8% N/A N/A 78% 68%
Malaysia 66% 8% 72% 71% 67% 66%
Netherlands 65% 10% N/A 76% 77% 68%
Australia 64% 10% 71% 81% 78% 69%
Thailand 62% 8% N/A N/A N/A 53%
Q: How would you rate the Belgium 62% 10% 64% 70% 76% 69%
quality of healthcare that you Sweden 60% 16% 51% 64% 64% 63%
Great Britain 58% 18% 73% 74% 68% 63%
and your family have access United States 57% 14% 63% 71% 67% 66%
to in your country? Indonesia 55% 9% N/A N/A N/A 57%
Spain 55% 17% 58% 52% 60% 50%
By healthcare we include doctors, India 53% 16% 55% 52% 56% 60%
specialist physicians such as New Zealand 52% 17% N/A N/A N/A N/A
South Korea 51% 8% 50% 55% 58% 57%
surgeons, hospitals, tests for
South Africa 50% 17% 46% 47% 50% 46%
diagnosis and drugs to treat various France 50% 21% 55% 59% 62% 55%
ailments. Argentina 50% 14% 58% 49% 58% 55%
Canada 47% 22% 62% 72% 64% 54%
Germany 46% 20% 56% 66% 60% 54%
Colombia 42% 24% 25% N/A 34% 38%
Ireland 39% 31% N/A N/A N/A 42%
Japan 38% 10% 34% 33% 36% 41%
Turkey 37% 23% 46% 41% 45% 37%
Chile 35% 28% 30% 32% 29% 35%
Mexico 34% 31% 26% 29% 32% 29%
Italy 33% 27% 33% 42% 46% 34%
Click here for the generational Brazil 31% 35% 18% 31% 30% 29%
breakdown. Peru 16% 37% 20% 18% 19% 21%
Hungary 15% 51% 20% 21% 16% 14%
Poland 14% 41% 14% 9% 12% 14%
15 ‒ Mexico, Peru, Singapore, South Africa, Thailand, and Turkey are more urban, more educated, and/or more affluent than the general population. The
% Agree
Agree Disagree
2018 2020 2021 2022

France 82% 5% 70% 73% 66% 78%
Healthcare capacity Great Britain 81% 7% 85% 81% 85% 83%
Hungary 79% 7% 80% 77% 73% 76%
Sweden 79% 5% 74% 77% 76% 82%
New Zealand 75% 7% N/A N/A N/A N/A
Q: The healthcare system in Peru 74% 9% 60% 75% 72% 69%
my country is overstretched. Canada 74% 6% 67% 64% 74% 73%

Brazil 74% 12% 66% 69% 71% 67%
Netherlands 73% 7% N/A 65% 67% 74%
To what extent do you agree or Italy 73% 8% 64% 61% 63% 70%
disagree with this statement? Spain 72% 9% 70% 75% 71% 71%
Chile 70% 9% 70% 65% 67% 70%
Germany 70% 10% 55% 35% 44% 59%
India 68% 21% 46% 51% 54% 58%
Argentina 67% 12% 60% 67% 59% 59%
Belgium 65% 6% 33% 57% 57% 64%
Australia 65% 8% 60% 52% 58% 72%
South Africa 61% 12% 57% 62% 64% 59%
Colombia 59% 13% 69% N/A 75% 65%
Mexico 57% 16% 57% 51% 52% 53%
Turkey 56% 27% 46% 46% 53% 59%
Switzerland 53% 16% N/A N/A 39% 46%
United States 51% 13% 48% 48% 55% 51%
Malaysia 49% 22% 42% 39% 44% 42%
Indonesia 48% 16% N/A N/A N/A 47%
Poland 27% 41% 32% 22% 25% 27%
South Korea 24% 27% 24% 27% 29% 30%
Japan 16% 24% 15% 12% 13% 15%
% Agree
Agree Disagree
2018 2020 2021 2022

India 70% 20% 40% 41% 45% 56%
Equality of care Malaysia 65% 12% 57% 62% 59% 59%
Spain 64% 17% 52% 51% 61% 54%
Great Britain 49% 29% 54% 63% 56% 55%
Q: The healthcare system Switzerland 49% 27% N/A N/A 51% 45%
in my country provides the South Korea 47% 18% 33% 49% 49% 49%
same standard of care to Australia 44% 27% 47% 53% 50% 49%
everyone. Japan 44% 17% 26% 35% 35% 41%
Sweden 44% 34% 40% 40% 50% 47%
To what extent do you agree or New Zealand 43% 31% N/A N/A N/A N/A
Canada 43% 29% 50% 54% 53% 49%
disagree with this statement? Netherlands 43% 28% N/A 52% 47% 46%
Belgium 43% 24% 34% 34% 35% 43%
France 42% 36% 30% 38% 42% 46%
Argentina 39% 37% 34% 32% 34% 35%
Turkey 39% 46% 35% 36% 41% 34%
Italy 39% 31% 28% 36% 44% 39%
Brazil 35% 50% 18% 23% 23% 29%
Mexico 31% 42% 24% 22% 25% 34%
South Africa 30% 51% 17% 20% 23% 27%
Peru 28% 47% 19% 18% 19% 25%
Germany 28% 49% 23% 37% 33% 36%
United States 28% 45% 24% 24% 27% 28%
Click here for the generational Colombia 28% 49% 17% N/A 19% 27%
breakdown. Chile 24% 58% 19% 13% 16% 19%
Poland 23% 55% 17% 13% 19% 23%
Hungary 14% 68% 13% 19% 14% 15%
% Agree
Agree Disagree
2018 2020 2021 2022

India 70% 19% 61% 63% 65% 70%
Getting an appointment South Korea 64% 9% 55% 62% 67% 65%
Malaysia 61% 15% 53% 60% 59% 59%
South Africa 61% 22% 52% 61% 53% 61%
Q: I find it easy to get an Spain 59% 22% 64% 45% 51% 54%
appointment with doctors in Thailand 57% 23% N/A N/A N/A 57%
Netherlands 56% 17% N/A 60% 61% 58%
my local area. United States 53% 20% 58% 61% 58% 56%
Belgium 50% 22% 45% 55% 59% 51%
To what extent do you agree or Mexico 50% 30% 37% 41% 41% 47%
disagree with this statement? New Zealand 49% 27% N/A N/A N/A N/A
Australia 48% 25% 63% 72% 63% 53%
Colombia 46% 31% 31% N/A 35% 44%
Brazil 42% 42% 24% 37% 41% 38%
Chile 41% 32% 37% 35% 35% 42%
Poland 40% 41% 30% 25% 34% 40%
Argentina 39% 35% 41% 45% 40% 43%
Turkey 38% 45% 59% 53% 49% 32%
Japan 38% 20% 27% 35% 37% 41%
Sweden 37% 31% 34% 42% 49% 43%
Great Britain 35% 41% 40% 37% 33% 35%
Italy 34% 39% 27% 30% 42% 34%
Canada 33% 40% 43% 45% 42% 36%
Germany 33% 45% 32% 46% 44% 43%
Peru 32% 44% 26% 23% 27% 31%
France 32% 46% 36% 35% 36% 35%
Hungary 25% 58% 23% 25% 24% 24%
% Agree
Agree Disagree
2018 2020 2021 2022

India 75% 16% 51% 54% 59% 66%
Trust in healthcare Singapore 69% 7% N/A N/A N/A N/A
Spain 69% 13% 64% 62% 65% 64%
Malaysia 68% 8% 63% 75% 68% 64%
Q: I trust the healthcare Netherlands 61% 12% N/A 67% 67% 66%
system in my country to Sweden 59% 18% 48% 59% 56% 61%

Argentina 59% 16% 47% 50% 55% 53%
provide me with the best Australia 58% 15% 61% 74% 69% 60%
treatment. Indonesia 58% 9% N/A N/A N/A 60%
Belgium 57% 12% 54% 59% 59% 61%
To what extent do you agree or France 57% 18% 50% 58% 57% 60%
Great Britain 57% 20% 63% 68% 65% 61%
disagree with this statement? New Zealand 53% 20% N/A N/A N/A N/A
South Korea 53% 11% 36% 54% 55% 53%
Japan 49% 11% 37% 48% 49% 53%
South Africa 47% 29% 37% 42% 42% 46%
Canada 46% 22% 56% 64% 59% 53%
Germany 46% 28% 45% 58% 55% 51%
Colombia 45% 25% 26% N/A 36% 41%
Italy 44% 22% 36% 45% 52% 45%
United States 44% 25% 43% 52% 49% 48%
Brazil 43% 35% 20% 33% 37% 41%
Turkey 40% 38% 43% 43% 45% 42%
Mexico 40% 31% 31% 38% 40% 40%
Click here for the generational Chile 38% 28% 34% 30% 33% 37%
breakdown. Poland 32% 39% 22% 18% 25% 31%
Peru 27% 42% 24% 28% 28% 27%
Hungary 15% 68% 13% 16% 11% 10%
% Agree
Agree Disagree
2018 2020 2021 2022

Hungary 86% 5% 78% 80% 83% 86%
Waiting times Poland 81% 5% 77% 83% 81% 81%
Brazil 81% 7% 73% 79% 84% 78%
Peru 77% 12% 75% 84% 74% 81%
Germany 77% 7% 65% 60% 61% 67%
Colombia 76% 11% 74% N/A 78% 75%
Q: Waiting times to get an Spain 75% 8% 70% 74% 72% 73%
appointment with doctors are Great Britain 74% 8% 62% 68% 73% 75%
Chile 74% 9% 77% 77% 76% 76%
too long in my country. Italy 74% 8% 70% 72% 73% 70%
Mexico 73% 11% 74% 71% 73% 70%
To what extent do you agree or Argentina 72% 11% 64% 68% 70% 71%
disagree with this statement? India 70% 20% 55% 55% 55% 57%
France 70% 11% 53% 57% 51% 66%
Turkey 69% 15% 51% 66% 69% 75%
Canada 68% 8% 62% 61% 65% 68%
Sweden 65% 11% 59% 60% 59% 62%
Belgium 63% 14% 38% 56% 57% 65%
Malaysia 63% 13% 61% 62% 56% 63%
Netherlands 59% 13% N/A 47% 46% 53%
Australia 58% 15% 43% 41% 43% 56%
South Africa 57% 22% 54% 56% 55% 50%
Japan 54% 12% 47% 58% 57% 57%
United States 47% 19% 41% 36% 40% 43%
South Korea 43% 25% 38% 37% 35% 37%
% Agree
Agree Disagree
2018 2020 2021 2022

Brazil 83% 7% 74% 83% 90% 80%
Cost of healthcare Hungary 82% 9% 77% 83% 80% 83%
Peru 81% 10% 77% 86% 81% 82%
South Africa 81% 11% 83% 88% 83% 85%
Argentina 79% 11% 70% 81% 80% 78%
Chile 78% 9% 81% 85% 81% 82%
Q: Many people in my Colombia 77% 11% 78% N/A 83% 77%
country cannot afford Thailand 76% 9% N/A N/A N/A 72%

India 74% 17% 72% 73% 73% 70%
good healthcare. Mexico 74% 12% 75% 76% 80% 77%
Poland 74% 11% 73% 83% 74% 73%
To what extent do you agree or United States 72% 7% 75% 69% 67% 69%
disagree with this statement? Ireland 69% 12% N/A N/A N/A 70%
Turkey 64% 19% 57% 64% 63% 67%
France 62% 14% 60% 58% 49% 55%
Spain 57% 19% 52% 58% 57% 57%
Malaysia 56% 21% 51% 50% 56% 51%
Italy 56% 15% 54% 53% 55% 53%
Australia 55% 17% 46% 42% 43% 50%
Belgium 54% 15% 32% 55% 54% 51%
Great Britain 48% 26% 30% 28% 37% 50%
Germany 47% 25% 40% 37% 37% 39%
Japan 45% 17% 44% 48% 53% 50%
Canada 42% 26% 27% 29% 33% 38%
Netherlands 40% 30% N/A 29% 33% 39%
South Korea 24% 38% 28% 25% 26% 24%
Sweden 22% 47% 25% 24% 19% 24%
HEALTHCARE
CHALLENGES

THE HEADLINES
Under resourced Generational differences Disproportionate treatment

Are systems feeling the strain of an Staffing and waiting times greater Are women more affected by
ageing population? issues for older people healthcare challenges?
On a global country average, the two A majority of Baby Boomers think Across all generations we see that
biggest challenges facing healthcare staffing and waiting times are the women are more likely to perceive
systems are ‘not enough staff’ and biggest challenges facing their staffing, access to treatment, and cost
‘access to treatment’. Since 2018, healthcare system. of treatment as the biggest
these have always been top, challenges.
That’s not to say that younger
however, for the first time, staffing is
generations aren’t worried, however, Bureaucracy is the only top challenge
joint first with access. singled out more by men (across all
as all age ranges put these top.
‘Ageing population’ has been generations) than by women.
Notably though, Baby Boomers are
incrementally increasing over the
the most likely generation to think an
years, with just over two-fifths (22%)
ageing population is going to be a
concerned, globally. Japan,
test, with nearly a third (31%) thinking
Singapore, and South Korea all put it
so, compared with 22% overall.
as their top challenge.

2018 2020 2021 2022
Q 46%
Not enough staff 36% 39% 39% 42%
Overall, which of the
Access to treatment/
following, if any, do you see long waiting times
46% 40% 40% 41% 42%
as the biggest problems

Cost of accessing treatment 31% 32% 31% 31% 31%
facing the healthcare
system in your country? Bureaucracy 23% 26% 26% 26% 25%
Ageing population 22% 20% 21% 21% 19%
Global Country average Lack of investment in

21% 21% 24% 23% 22%
preventative health
Lack of investment 18% 19% 20% 19% 20%
Poor quality treatment 17% 21% 16% 16% 17%
Lack of choice 8% 8% 8% 8% 9%
Poor safety 8% 8% 7% 7% 9%
Low standards of cleanliness 7% 8% 7% 6% 7%

Click here for the generational
breakdown.
Other 2% 3% 3% 3% 2%
24 ‒ © Ipsos | Global Health Service Monitor 2023 Mexico, Peru, Singapore, South Africa, Thailand, and Turkey are more urban, more educated, and/or more affluent than the general population. The
Average” reflects the average result for all the countries where the survey was conducted.
Q
Overall, which of the % of Men choosing this answer
following, if any, do you see % of Women choosing this answer
51%
48%
system in your country? 44%
41%
Global Country average 34%
29%
26%
21%
Click here for the generational

breakdown by gender.
Not enough staff Access to treatment/long Cost of accessing treatment Bureaucracy
waiting times
% answering “not enough staff"
2018 2020 2021 2022

France 75% 67% 69% 63% 69%
Not enough staff Sweden 72% 68% 68% 71% 76%
Germany 64% 61% 58% 58% 59%
Q: Overall, which of the Belgium 61% 38% 57% 57% 67%

Canada 60% 54% 54% 61% 63%
following, if any, do you see Hungary 60% 63% 54% 58% 61%
as the biggest problems Switzerland 58% N/A N/A 44% 53%
facing the healthcare system Ireland 58% N/A N/A N/A 51%
Great Britain 57% 54% 49% 56% 56%
in your country? Spain 57% 49% 55% 51% 56%
Australia 52% 37% 40% 47% 58%
All countries Italy 50% 38% 41% 45% 49%
Japan 46% 33% 47% 52% 43%
Malaysia 45% 34% 37% 38% 37%
South Korea 41% 27% 30% 31% 33%
South Africa 41% 41% 39% 38% 46%
Chile 40% 39% 30% 27% 35%
Turkey 39% 36% 30% 27% 42%
Argentina 34% 25% 28% 24% 25%
United States 34% 14% 16% 28% 34%
Poland 29% 23% 28% 26% 30%
Mexico 28% 20% 21% 19% 23%
Peru 27% 21% 25% 25% 25%
India 26% 17% 19% 22% 18%
Brazil 25% 23% 17% 19% 24%
Colombia 21% 17% N/A 22% 17%
% answering “access to treatment/waiting times"
2018 2020 2021 2022

Poland 66% 70% 68% 68% 63%
Access to treatment/ Hungary 65% 65% 59% 61% 65%
Chile 63% 64% 64% 61% 65%
waiting times Colombia 60% 59% N/A 52% 57%
Sweden 58% 52% 55% 51% 58%
Italy 57% 59% 60% 55% 56%
Q: Overall, which of the Canada 51% 49% 47% 48% 47%
Spain 51% 52% 43% 52% 51%
following, if any, do you see Turkey 51% 38% 46% 45% 58%
as the biggest problems Malaysia 50% 43% 53% 43% 47%
facing the healthcare system Mexico 50% 48% 51% 55% 50%
Peru 50% 46% 48% 51% 52%
in your country? New Zealand 50% N/A N/A N/A N/A
Argentina 49% 35% 38% 45% 43%
All countries Great Britain 47% 32% 43% 52% 46%
Belgium 45% 26% 32% 36% 40%
Germany 45% 37% 35% 39% 39%
Australia 44% 37% 36% 38% 37%
Brazil 44% 35% 37% 45% 42%
South Africa 43% 41% 39% 40% 42%
France 39% 29% 29% 29% 29%
South Korea 28% 26% 20% 24% 25%
United States 27% 22% 17% 22% 23%
India 27% 22% 21% 24% 22%
Japan 24% 20% 23% 24% 23%
% answering “cost of accessing treatment"
2018 2020 2021 2022

Cost of accessing United States 54% 64% 59% 52% 55%
Chile 47% 46% 62% 58% 52%
treatment Singapore 46% N/A N/A N/A N/A
Malaysia 45% 49% 42% 41% 38%
Australia 38% 38% 29% 25% 25%
Q: Overall, which of the Turkey 38% 32% 39% 32% 37%
Peru 35% 29% 37% 37% 36%
following, if any, do you see Belgium 35% 27% 39% 36% 34%
as the biggest problems Colombia 35% 37% N/A 35% 37%
facing the healthcare system Japan 35% 44% 32% 28% 31%
Argentina 35% 35% 34% 40% 39%
in your country? Poland 33% 34% 35% 34% 37%
All countries Mexico 33% 26% 36% 40% 33%
India 29% 44% 45% 44% 40%
South Africa 29% 39% 32% 37% 38%
France 25% 34% 28% 24% 21%
Brazil 24% 18% 22% 24% 25%
South Korea 23% 32% 27% 25% 26%
Hungary 22% 18% 20% 21% 24%
Italy 20% 28% 20% 18% 19%
Germany 19% 19% 17% 17% 16%
Canada 16% 10% 11% 10% 12%
Great Britain 12% 8% 9% 9% 9%
Spain 11% 15% 8% 10% 9%
Sweden 8% 11% 11% 11% 9%
% answering “bureaucracy"
2018 2020 2021 2022

Argentina 38% 39% 40% 43% 43%
Bureaucracy Peru 38% 38% 45% 39% 39%
Germany 36% 32% 36% 36% 29%
Mexico 34% 46% 42% 38% 41%
Colombia 34% 40% N/A 36% 36%
Q: Overall, which of the Indonesia 32% N/A N/A N/A 38%
following, if any, do you see Chile 31% 36% 34% 34% 31%
as the biggest problems Brazil 29% 26% 28% 31% 28%

Poland 27% 32% 28% 27% 26%
facing the healthcare system Thailand 27% N/A N/A N/A 31%
in your country? Italy 26% 33% 34% 35% 31%
Spain 25% 23% 23% 28% 26%
All countries Sweden 25% 28% 29% 29% 29%

Canada 22% 21% 25% 23% 20%
United States 21% 33% 35% 30% 23%
France 21% 20% 25% 23% 22%
Great Britain 19% 26% 28% 23% 21%
Turkey 18% 23% 18% 21% 17%
Hungary 17% 19% 19% 19% 17%
South Korea 17% 21% 22% 15% 16%
Australia 16% 19% 23% 21% 18%
Malaysia 16% 17% 17% 19% 16%
India 15% 17% 16% 14% 16%
Belgium 13% 20% 20% 20% 16%
South Africa 10% 14% 14% 16% 11%
Japan 9% 7% 10% 15% 13%
APPENDIX

Baby Boomer Gen X Millennial Gen Z
38%
Health problems: Mental health
44%
47%
Global overview 48%
46%
43%
Cancer
38%
31%
23%
Stress
29%
28%
Obesity 23%
22%
23%
21%
Drug abuse 22%
24%
19%
20%
Diabetes 18%
16%
14%
15%
Alcohol abuse 18%
22%
Click here to return 20%
16%
Heart disease 14%
12%
Health problems: % of Men choosing this answer
Global overview % of Women choosing this answer
50%

37%
27%
Click here to return

Mental health Cancer Stress
Very good/good Poor/very poor
Quality of healthcare Gen Z

50%
17%
49%
Q: How would you rate the Millennials
19%
quality of healthcare that you Male
and your family have access 48%
Gen X
to in your country? 20%
By healthcare we include doctors,

56%
specialist physicians such as Baby Boomers
16%
surgeons, hospitals, tests for
diagnosis and drugs to treat various
ailments. 47%
Gen Z
17%
48%
Millennials
21%
Female
44%
Gen X 22%

Baby Boomers 19%
% Improve
Improve Stay the Same Get worse
2018 2020 2021 2022
Global country average 30% 49% 21% 34% 32% 34% 33%
Colombia 65% 25% 10% 66% N/A 66% 71%
Quality of healthcare Brazil 61% 29% 10% 61% 64% 66% 62%
Peru 60% 33% 7% 63% 68% 59% 59%
in the future Argentina 58% 34% 9% 53% 56% 60% 52%
Mexico 55% 36% 9% 47% 58% 56% 52%
Thailand 55% 41% 4% N/A N/A N/A 44%
Indonesia 49% 48% 3% N/A N/A N/A 52%
Q: Over the coming years, do Chile 48% 42% 11% 55% 54% 58% 54%
South Africa 44% 36% 20% 35% 41% 39% 39%
you expect the quality of India 44% 47% 9% 53% 52% 56% 53%
healthcare that you and your Singapore 40% 54% 6% N/A N/A N/A N/A
Spain 38% 44% 18% 44% 45% 38% 29%
family will have access to
Malaysia 37% 59% 4% 49% 45% 41% 33%
locally will improve, stay the New Zealand 23% 54% 24% N/A N/A N/A N/A
same, or get worse? Turkey 23% 41% 36% 44% 31% 27% 24%
Great Britain 20% 42% 38% 8% 14% 13% 18%
Australia 19% 58% 23% 22% 28% 27% 23%
Sweden 19% 54% 27% 28% 19% 25% 19%
Ireland 17% 54% 29% N/A N/A N/A 15%
United States 17% 65% 18% 18% 21% 17% 21%
Poland 15% 63% 22% 18% 10% 16% 10%
South Korea 15% 71% 14% 24% 17% 21% 18%
Switzerland 15% 63% 22% N/A N/A 24% 19%
Belgium 14% 59% 28% 22% 19% 20% 17%
Canada 13% 52% 35% 15% 17% 17% 16%
Netherlands 12% 55% 33% N/A 15% 15% 13%
Italy 12% 52% 36% 14% 18% 17% 9%
Germany 11% 49% 40% 10% 16% 11% 15%
Japan 10% 75% 15% 15% 11% 11% 9%
France 10% 44% 46% 14% 13% 11% 15%
Hungary 9% 40% 51% 12% 12% 10% 8%
Agree Disagree
Equality of care Gen Z

46%
27%
45%
Q: The healthcare system Millennials
31%
in my country provides the Male
same standard of care to 42%
Gen X
everyone. 34%
To what extent do you agree or 41%

disagree with this statement? Baby Boomers
37%
40%
Gen Z
33%
42%
Millennials
34%
Female
38%
Gen X 40%

Baby Boomers 40%
Agree Disagree
Trust in healthcare Gen Z

51%
21%
52%
Q: I trust the healthcare Millennials
22%
system in my country to Male
provide me with the best 51%
Gen X
treatment. 22%
To what extent do you agree or 57%

disagree with this statement? Baby Boomers
21%
51%
Gen Z
21%
52%
Millennials
24%
Female
48%
Gen X 24%

Baby Boomers 20%
Gen Z Millennial Gen X Baby Boomers
33%
Healthcare challenges Not enough staff
38%
46%
55%
34%
Q: Overall, which of the Access to treatment/
long waiting times
36%
42%
following, if any, do you see 47%
Male
as the biggest problems 28%
facing the healthcare system Cost of accessing 29%
treatment 30%
in your country? 28%
15%
Global Country average Bureaucracy
23%
30%
31%
42%
45%
Not enough staff
49%
57%
48%
Access to treatment/ 47%
long waiting times 52%
56%
Female 36%
Cost of accessing 33%
treatment 34%
32%
20%
Bureaucracy
24%
24%
Baby Boomers Gen X Millennial Gen Z
Q
Overall, which of the 56%
49%
following, if any, do you see Not enough staff
43%
39%
system in your country? 52%
Access to treatment/ 48%
long waiting times
43%
42%
Global Country average
30%
Cost of accessing 32%
treatment
31%
32%
27%
27%
Bureaucracy
22%
15%
31%
23%
Click here for the Ageing population
generational data by 17%

gender 18%
% Agree
Agree Disagree
2018 2020 2021 2022

Compulsory vaccinations India 77% 15% 74% 76% 74% 74%
Argentina 77% 9% 82% 74% 72% 72%
Mexico 75% 9% 74% 76% 76% 75%
Brazil 74% 11% 75% 78% 77% 72%
Colombia 73% 11% 80% N/A 72% 71%
Q: Vaccinating against Malaysia 72% 7% 76% 86% 81% 64%
serious infectious diseases Thailand 72% 10% N/A N/A N/A 63%
Spain 68% 13% 66% 65% 58% 58%
should be compulsory. Peru 67% 15% 77% 81% 72% 72%
Chile 67% 13% 73% 77% 73% 72%
To what extent do you agree or Singapore 64% 10% N/A N/A N/A N/A
disagree with this statement? Turkey 64% 15% 81% 72% 71% 66%
South Korea 62% 11% 71% 74% 65% 60%
Italy 58% 14% 63% 55% 67% 57%
France 55% 17% 50% 55% 53% 53%
Great Britain 55% 21% 67% 59% 60% 60%
Poland 55% 19% 62% 50% 51% 54%
Sweden 55% 20% 56% 60% 56% 56%
Australia 54% 20% 72% 62% 61% 61%
South Africa 53% 26% 78% 66% 46% 48%
Belgium 52% 21% 56% 58% 54% 54%
Canada 50% 20% 60% 61% 63% 56%
Germany 49% 26% 54% 47% 52% 52%
Netherlands 47% 26% 53% 47% 48% 48%
Hungary 46% 28% 52% 42% 41% 41%
Switzerland 41% 31% N/A 49% 45% 45%
United States 40% 20% 53% 50% 50% 44%
Japan 34% 21% 52% 49% 43% 43%
% Agree
Agree Disagree
2018 2020 2021 2022

India 73% 17% 56% 56% 57% 63%
Healthcare information Singapore 73% 6% N/A N/A N/A N/A
Malaysia 70% 9% 59% 74% 68% 66%
Great Britain 68% 9% 73% 77% 75% 69%
Netherlands 67% 8% N/A 66% 64% 66%
Q: In my country, information Sweden 67% 9% 31% 67% 72% 70%
about how to look after my Australia 66% 9% 78% 76% 68% 68%
Switzerland 65% 11% N/A 74% 65% 65%
health is readily available Thailand 65% 16% N/A N/A N/A 64%
when I need it. South Korea 63% 8% 56% 59% 60% 66%
Belgium 62% 9% 54% 56% 60% 60%
To what extent do you agree or Spain 61% 12% 55% 59% 58% 58%
Germany 60% 13% 66% 67% 61% 61%
disagree with this statement? United States 58% 12% 54% 66% 65% 62%
Canada 57% 13% 66% 62% 59% 59%
Turkey 57% 21% 63% 54% 59% 51%
France 57% 15% 56% 61% 60% 60%
South Africa 57% 19% N/A N/A N/A 57%
Indonesia 57% 14% 53% 57% 53% 57%
Argentina 57% 16% 50% 50% 49% 49%
Japan 56% 8% N/A N/A N/A 56%
Ireland 53% 18% 46% 46% 56% 56%
Mexico 49% 20% 42% 47% 51% 51%
Colombia 46% 26% N/A 39% 46% 46%
Brazil 45% 34% 37% 43% 41% 41%
Poland 45% 25% 35% 38% 45% 45%
Chile 44% 24% 32% 40% 39% 39%
Italy 42% 22% 35% 43% 42% 42%
Peru 35% 28% 27% 36% 37% 37%
Hungary 33% 35% 36% 32% 35% 35%
% Agree
Agree Disagree
2018 2020 2021 2022

Health service information India 71% 19% 50% 52% 60% 65%
Sweden 70% 10% 58% 70% 72% 70%
Malaysia 70% 8% N/A 76% 66% 66%
Great Britain 67% 10% 69% 73% 70% 68%
Switzerland 67% 13% 63% 71% 70% 66%
Q: In my country, information Thailand 67% 15% N/A N/A N/A 64%
about healthcare services is Netherlands 66% 6% N/A 69% 67% 66%

South Korea 66% 6% 54% 61% 63% 66%
readily available when I need New Zealand 65% 12% N/A N/A N/A N/A
it. Australia 64% 10% 77% 71% 70% 70%
Belgium 64% 8% 62% 63% 61% 61%
To what extent do you agree or Spain 61% 15% 64% 62% 55% 55%
disagree with this statement? France 58% 17% 50% 56% 56% 56%
Germany 57% 19% 54% 62% 61% 61%
Turkey 57% 21% 66% 63% 59% 52%
Canada 56% 12% 50% 58% 55% 55%
South Africa 55% 23% 45% 47% 51% 51%
United States 54% 14% 61% 63% 62% 58%
Japan 53% 10% 42% 42% 50% 50%
Argentina 52% 19% 47% 52% 48% 51%
Mexico 43% 27% 31% 41% 45% 45%
Colombia 42% 28% N/A 33% 42% 42%
Chile 42% 26% 35% 36% 43% 43%
Brazil 42% 35% 30% 33% 37% 37%
Italy 40% 24% 24% 33% 39% 39%
Poland 38% 30% 34% 41% 39% 39%
Peru 33% 33% 24% 29% 35% 35%
Hungary 33% 35% 35% 29% 31% 31%
United States
New Zealand
Great Britain
South Korea
South Africa
Netherlands
Switzerland
Singapore
Indonesia
Argentina
Colombia
Germany
Australia
Malaysia
Thailand
Hungary
Belgium
Sweden
Canada
Mexico
Poland
Ireland
France
Turkey
Japan
Health problems:
Brazil
Spain
Chile
India
Peru
Italy
Global overview
Mental health 47% 60% 37% 52% 61% 66% 51% 35% 52% 53% 24% 19% 38% 58% 32% 18% 41% 21% 45% 59% 45% 41% 46% 39% 44% 61% 67% 48% 35% 32% 53%
Cancer 24% 31% 57% 38% 38% 38% 41% 57% 37% 47% 40% 59% 22% 50% 57% 42% 24% 29% 53% 35% 46% 49% 38% 24% 26% 53% 34% 38% 27% 44% 29%

Stress 39% 21% 34% 29% 22% 33% 38% 36% 29% 15% 33% 15% 28% 18% 31% 37% 21% 27% 26% 17% 35% 37% 35% 24% 44% 33% 38% 39% 37% 40% 18%
of the following, if any, do
you see as the biggest health Obesity 30% 24% 27% 20% 21% 49% 21% 30% 27% 34% 24% 14% 13% 26% 18% 7% 29% 62% 36% 26% 27% 22% 15% 9% 16% 28% 29% 19% 12% 20% 30%
your country today? Drug abuse 41% 21% 25% 36% 30% 31% 39% 20% 17% 15% 16% 14% 26% 28% 7% 4% 21% 23% 17% 25% 19% 8% 4% 52% 19% 15% 18% 16% 23% 31% 34%
Diabetes 17% 11% 12% 17% 10% 21% 23% 16% 11% 12% 18% 35% 32% 8% 12% 8% 28% 63% 14% 11% 35% 17% 27% 18% 12% 9% 10% 8% 18% 13% 12%
Alcohol abuse 20% 17% 20% 17% 12% 17% 19% 18% 18% 10% 32% 26% 11% 22% 20% 1% 10% 21% 13% 21% 18% 29% 2% 49% 7% 14% 16% 16% 6% 13% 11%
Heart disease 16% 17% 16% 19% 12% 7% 16% 6% 16% 19% 17% 39% 25% 15% 25% 2% 23% 9% 11% 14% 10% 25% 17% 6% 5% 14% 17% 9% 10% 23% 12%
Coronavirus/CO
7% 18% 8% 23% 9% 7% 7% 10% 9% 11% 5% 27% 31% 6% 8% 38% 31% 14% 10% 15% 16% 6% 22% 12% 21% 11% 4% 12% 37% 16% 15%
VID-19
Smoking 18% 8% 15% 4% 5% 6% 10% 20% 10% 11% 17% 20% 21% 8% 21% 4% 25% 8% 9% 12% 7% 14% 11% 8% 10% 17% 10% 15% 10% 20% 7%
Dementia 2% 12% 9% 3% 7% 3% 2% 4% 8% 18% 6% 5% 1% 12% 10% 20% 1% 2% 21% 8% 2% 4% 17% 1% 18% 8% 6% 12% 4% 4% 6%
Sexually
transmitted 7% 1% 2% 6% 3% 5% 8% 1% 2% 2% 1% 2% 11% 2% 2% 4% 2% 3% 1% 1% 8% 2% 1% 18% 1% 3% 1% 2% 3% 2% 4%
diseases (STD)
Hospital
2% 3% 3% 3% 2% 1% 2% 3% 7% 2% 14% 2% 0% 2% 12% 1% 0% 0% 3% 2% 4% 7% 1% 1% 3% 2% 2% 2% 1% 3% 1%
superbugs
United States
New Zealand
Great Britain
South Korea
South Africa
Netherlands
Switzerland
Singapore
Indonesia
Argentina
Colombia
Germany
Australia
Malaysia
Thailand
Hungary
Belgium
Sweden
Canada
Mexico
Poland
Ireland
France
Health challenges:
Turkey
Japan
Spain
Brazil
Chile
India
Peru
Italy
Global overview
Not enough staff 34% 52% 61% 25% 60% 40% 21% 75% 64% 57% 60% 26% 19% 58% 50% 46% 45% 28% 65% 64% 27% 29% 45% 41% 41% 57% 72% 58% 44% 39% 34%
Access to
treatment/long 49% 44% 45% 44% 51% 63% 60% 39% 45% 47% 65% 27% 46% 51% 57% 24% 50% 50% 37% 50% 50% 66% 40% 43% 28% 51% 58% 17% 46% 51% 27%
Q: Overall, which of the waiting times
following, if any, do you see Cost of accessing
35% 38% 35% 24% 16% 47% 35% 25% 19% 12% 22% 29% 59% 32% 20% 35% 45% 33% 27% 33% 35% 33% 46% 29% 23% 11% 8% 43% 28% 38% 54%
as the biggest problems treatment
facing the healthcare system Bureaucracy 38% 16% 13% 29% 22% 31% 34% 21% 36% 19% 17% 15% 32% 20% 26% 9% 16% 34% 32% 15% 38% 27% 7% 10% 17% 25% 25% 24% 27% 18% 21%
in your country?
Ageing
4% 27% 30% 9% 30% 9% 4% 28% 23% 28% 15% 29% 5% 20% 21% 53% 15% 3% 37% 20% 3% 25% 51% 8% 53% 24% 22% 30% 17% 15% 16%
population
Lack of
investment in
32% 17% 15% 43% 15% 28% 39% 18% 19% 20% 23% 19% 18% 17% 19% 11% 14% 36% 15% 16% 32% 24% 9% 20% 15% 30% 17% 13% 10% 18% 16%
preventative
health
Lack of
40% 13% 13% 40% 12% 19% 30% 26% 14% 35% 13% 21% 6% 22% 29% 6% 12% 28% 9% 18% 29% 11% 6% 14% 8% 40% 12% 8% 12% 18% 8%
investment
Poor quality
11% 13% 8% 29% 12% 15% 22% 7% 14% 9% 21% 30% 37% 14% 14% 6% 19% 26% 7% 11% 27% 36% 7% 40% 6% 7% 13% 8% 24% 32% 19%
treatment
Lack of choice 7% 8% 7% 9% 6% 10% 11% 6% 6% 6% 7% 21% 9% 5% 6% 8% 15% 9% 6% 6% 7% 8% 5% 9% 9% 6% 6% 5% 12% 7% 11%
Poor safety 8% 6% 7% 9% 4% 8% 8% 10% 6% 6% 2% 21% 13% 4% 9% 6% 9% 12% 4% 4% 11% 7% 3% 14% 7% 7% 5% 6% 15% 12% 6%
Click here to return
Low standards
6% 4% 5% 6% 3% 2% 3% 5% 5% 5% 10% 27% 14% 5% 6% 1% 11% 9% 5% 3% 6% 4% 4% 22% 4% 4% 3% 5% 10% 8% 5%
of cleanliness
Methodology
These are the results of a 31-country survey conducted by Ipsos on its Global India’s sample represents a large subset of its urban population — social economic
Advisor online platform and, in India, on its IndiaBus platform, between Friday, classes A, B and C in metros and tier 1-3 town classes across all four zones.
July 21 and Friday, August 4, 2023. For this survey, Ipsos interviewed a total of
23,274 adults aged 18 years and older in India, 18-74 in Canada, Republic of The data is weighted so that the composition of each country’s sample best reflects
Ireland, Malaysia, New Zealand, South Africa, Turkey, and the United States, 20- the demographic profile of the adult population according to the most recent
74 in Thailand, 21-74 in Indonesia and Singapore, and 16-74 in all other census data.
countries.
“The Global Country Average” reflects the average result for all the countries and
The sample consists of approximately 1,000 individuals each in Australia, Brazil, markets in which the survey was conducted. It has not been adjusted to the
Canada, France, Germany, Great Britain, Italy, Japan, New Zealand, Singapore, population size of each country or market and is not intended to suggest a total
Spain, and the U.S., and 500 individuals each in Argentina, Belgium, Chile, result.
Colombia, Hungary, Indonesia, Ireland, Malaysia, Mexico, the Netherlands, Peru,
Poland, South Africa, South Korea, Sweden, Switzerland, Thailand, and Turkey. When percentages do not sum up to 100 or the ‘difference’ appears to be +/-1
percentage point more/less than the actual result, this may be due to rounding,
The sample in India consists of approximately 2,200 individuals, of whom multiple responses, or the exclusion of “don't know” or not stated responses.
approximately 1,800 were interviewed face-to-face and 400 were interviewed
online. The precision of Ipsos online polls is calculated using a credibility interval with a
poll where N=1,000 being accurate to +/- 3.5 percentage points and of where
Samples in Argentina, Australia, Belgium, Canada, France, Germany, Great N=500 being accurate to +/- 5.0 percentage points. For more information on Ipsos'
Britain, Hungary, Italy, Japan, the Netherlands, New Zealand, Poland, South use of credibility intervals, please visit the Ipsos website.
Korea, Spain, Sweden, Switzerland, and the U.S. can be considered
representative of their general adult populations under the age of 75. The publication of these findings abides by local rules and regulations.
Samples in Brazil, Chile, Colombia, Indonesia, Ireland, Malaysia, Mexico, Peru,

Singapore, South Africa, Thailand, and Turkey are more urban, more educated,
and/or more affluent than the general population. The survey results for these
countries should be viewed as reflecting the views of the more “connected”
segment of their population.

ABOUT IPSOS GAME CHANGERS
Ipsos is the third largest market research company in the world, present in 90 In our world of rapid change, the need of reliable information
countries and employing more than 18,000 people. to make confident decisions has never been greater.
Our research professionals, analysts and scientists have built unique multi- At Ipsos we believe our clients need more than a data supplier, they need a
specialist capabilities that provide powerful insights into the actions, opinions partner who can produce accurate and relevant information and turn it into
and motivations of citizens, consumers, patients, customers or employees. actionable truth.
We serve more than 5000 clients across the world with 75 business solutions.
This is why our passionately curious experts not only provide the most
Founded in France in 1975, Ipsos is listed on the Euronext Paris since July precise measurement, but shape it to provide True Understanding of Society,
1st, 1999. The company is part of the SBF 120 and the Mid-60 index and is countries and People.
eligible for the Deferred Settlement Service (SRD).
To do this we use the best of science, technology
ISIN code FR0000073298, Reuters ISOS.PA, Bloomberg IPS:FP and know-how and apply the principles of security, simplicity, speed and
substance to everything we do.
www.ipsos.com
So that our clients can act faster, smarter and bolder.
Ultimately, success comes down to a simple truth:
You act better when you are sure.
***
“Game Changers” – our tagline – summarises our ambition to help our
clients to navigate more easily our deeply changing world.

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IPSOS GLOBAL

Introduction Health Healthcare

2 ‒ © Ipsos | Global Health Service Monitor 2023

Full data tables are available on request.

Previous editions can be found here:

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4 ‒ © Ipsos | Global Health Service Monitor 2023

Health concerns Country differences Men vs women

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Mental health 44% 27% 26% 31% 36%

Obesity 25% 33% 18% 19% 22%

your country today?

Heart disease 15% 17% 12% 11% 13%

Coronavirus/COVID-19 15% N/A 72% 70% 47%

Smoking 12% 15% 8% 9% 11%

Sexually transmitted diseases

Click here for the generational Hospital superbugs 3% 3% 3% 2% 3%

Global country average 44% 27% 26% 31% 36%

problems facing people in Brazil 52% 18% 27% 40% 49%

Global country average 40% 52% 37% 34% 34%

Q: Thinking generally, which Netherlands 53% N/A 48% 43% 40%

problems facing people in Peru 46% 53% 41% 36% 43%

Global country average 30% 25% 21% 22% 26%

Q: Thinking generally, which Sweden 38% 39% 33% 28% 35%

problems facing people in France 36% 33% 23% 23% 28%

Global country average 25% 33% 18% 19% 22%

Q: Thinking generally, which France 30% 33% 17% 20% 23%

problems facing people in Spain 28% 43% 15% 22% 23%

Global country average 15% 72% 70% 47%

Q: Thinking generally, which Brazil 23% 82% 84% 62%

problems facing people in Peru 16% 89% 90% 66%

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Equality of care Under pressure Trust is high

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Global country average 48% 20% 44% 50% 53% 50%

Global country average 62% 13% 54% 55% 56% 61%

my country is overstretched. Canada 74% 6% 67% 64% 74% 73%

Global country average 41% 35% 31% 37% 39% 42%

Global country average 46% 30% 41% 46% 48% 48%

Global country average 51% 23% 40% 50% 51% 53%

system in my country to Sweden 59% 18% 48% 59% 56% 61%

Global country average 67% 13% 62% 62% 60% 64%

Global country average 61% 17% 59% 59% 58% 61%

country cannot afford Thailand 76% 9% N/A N/A N/A 72%

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Under resourced Generational differences Disproportionate treatment

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as the biggest problems

Ageing population 22% 20% 21% 21% 19%

Global Country average Lack of investment in

Lack of investment 18% 19% 20% 19% 20%

Poor quality treatment 17% 21% 16% 16% 17%

Low standards of cleanliness 7% 8% 7% 6% 7%

Global Country average 34%

Click here for the generational

Global country average 46% 36% 39% 39% 42%

Q: Overall, which of the Belgium 61% 38% 57% 57% 67%

Global country average 46% 41% 40% 41% 42%

Global country average 31% 32% 31% 31% 31%