Ses11 Communication Students Sheet

COMMUNICATION
SESSION 11
TOPICS
• Talking about communication
• Making phone calls
• Writing emails
Input 11.1A Which is the best?
There are different ways to communicate. And they all have different advantages. To help
you think about these, complete the chart below by ticking the boxes. (There can be more
than one tick in a row)
Advantage Types of Communication
Face-to- Zoom Email Whats
face meeting App
A You don't need to travel to communicate.
B You have time to choose your words to explain
things clearly.
C You can understand more easily if your English
is not so good.
D The other person can choose when to reply.
E You can ask questions and get answers
immediately.
F You can communicate with lots of people at
the same time.
G It's easier to describe things because you can
use body language.
H You don't forget the message because you
keep a copy.
I If there are lots of details, you can take time to
look at them.
J You can communicate with quick replies.
K You can communicate quietly, so you don't
disturb people.
L You can chat in a friendly way, which helps
relationships.
M You can attach other information, such as
pictures.
N It doesn't need anything to communicate
Input 11.1B Word stress
Listen to the words. Underline the part of each word that's stressed.
1. discuss
2. question
3. answer
4. reply
5. explain
6. describe
7. message
8. email
9. understand
10. conversation
11. communicate
12. communication
Input 11.1C Follow up
Read these sentences aloud and challenge other students to find statements that mean the
same thing in Input 11.1A.
1. There's no need to answer immediately.

2. You can find the information and look at it again.
3. It helps that you can see the other person's face and gestures.
4. You can take as long as you want to decide how to say things.
5. You can communicate without making any noise.
6. You can look at everything carefully, to make sure you understand.
7. Communication is free.
8. You can communicate without going anywhere.
Input 11.1D Language summary
There are lots of ways to communicate: on the phone, by email, by text message (on apps
like WhatsApp or sms). There are different ways to say this.
You can write and then send messages quickly by email or by text.
When you send an email, you can attach other documents.
I need to email some information to my colleague. I sent him an email, but he didn't reply. I
don't know why he didn't answer.
I need to talk to you. Can we have a chat? – Sure. What do you want to discuss?
We talked about lots of different things. We had a long conversation.
Do you want to talk on the phone? Or is it better if we meet?
Input 11.2A Sentence ordering
Part A: Put the two parts of the telephone conversation in the correct order.
Speakers 1 and 2
OK. Just a moment. Speakers 2 and 3
Yes. Could I speak to Ben, please?

Who's calling? Good, thanks.
Hello. I'm calling about the meeting.
It's Eric. Hi, Eric.
Hello. Fine. And you?
How can I help you?
Hi, Ben. How are you?
--------------------------------------------------------------------------------------------------------------------------------------
Part B: Read this dialogue aloud with your partner, so the answers can be checked.
Assistant: Hello.
Eric: Hello. Could I speak to Ben, please?
Assistant: Yes. Who's calling?
Eric: It's Eric.
Assistant: OK. Just a moment.
Ben: Hi, Eric.
Eric: Hi, Ben. How are you?
Ben: Fine. And you?
Eric: Good, thanks.
Ben: How can I help you?
Eric: I'm calling about the meeting
Input 11.2B Landline or cell phone?
I call most people on their cell phone. One reason is, I have everyone's phone number in the
contacts list on my cell phone – but not my landline. On the landline, I just have the
numbers of people in my family. So, I sometimes phone my family on the landline. But when
I telephone work contacts and other people I know, I usually call them on their cell phone.
But when I use my cell phone, it's not just because I have all my numbers in it. It's also
because, with a lot of professional contacts, I don't know their office extension numbers. So
I prefer to call them on their cell phones, because I know they'll answer – not someone else.
So I don't have to say, "Hello, this is Lakshit. May I speak to Mehr, please?". And they say,
"No, she's not here", and then, "Can you call back later?" or "Shall I ask her to call you back?
Sorry, what's your name again?" And it all gets really complicated. So that's why I prefer to
call them directly. And if they don't answer, you send them a text or voice message.
When I make a phone call to someone in my family, I use the landline, because I know
everyone in the house, so it doesn't matter who answers the phone. Also, when I speak to
people in my family, I'm often on the phone for a long time. And for long calls, I prefer to
use my landline.
Summarise each paragraph along with the others in your group.
Fill in these lines based on what you read in the text.

Three reasons why I prefer cell phones:
1. ______________________________________________________________________
2. ______________________________________________________________________
3. ______________________________________________________________________
One situation when I use my landline:
_________________________________________________________________________
Input 11.2C Language summary
We use these phrases to help us while making phone calls:
Hello. Could I speak to…?
May I speak to Mr…?
Who's calling?
Just a moment please.
How can I help you?
I’m calling about…
I was hoping to / I'd like to get an appointment to meet Mr…
When is he available …?
Would he be free to meet me on …? Would … be alright?
Thank you. I can make it on…
Input 11.3A Email writing
Discuss with your partner and write the following emails:
1. You are the HR manager for an IT company. Your company hosts a conference every
year to announce its future plans and to recruit new talent. Write to the principals of
top colleges inviting them to the conference.
2. You are a student at an engineering college, and you are looking for a job in an IT
company. You have just received an invitation to attend a presentation on cutting
edge technology from a start-up. Reply to them confirming your attendance and
asking for details of accommodation.
3. You work for a food preservative company in Coimbatore. The company has just
opened a new office in Mumbai and you have agreed to go and work there for six
months, to help set up the new office.
Write an e-mail to your colleagues in Coimbatore:

• explaining your new assignment
• saying when you are leaving
• expressing your wish to keep in touch and giving your new contact details
Input 11.3B Explaining situations
Write emails for the following situations. Use appropriate connecting words.
1. A company you had applied to for a job, has written back to you because some
things are not clear. They want to know whether you are studying or working at the
moment. In your reply make the following points:
• You completed your graduation in…
• You had enrolled for a full-time post-graduation course, but because of financial
difficulties during the pandemic, you are now working full time and studying part
time.
• You hope they will consider you for the job.
2. You are the supply manager for a large public library. The photocopier in the
reference section has been giving a lot of problems. You have replaced it with
another one. Write to your colleagues:
• Saying the old photocopier has been replaced.
• You are trying out the new machine for two weeks.
• You want to know if it is easy to operate. If it is too complicated, you will replace
it.
• You have attached a document with a simple set of instructions on operating the
photocopier.
3. Re-write your emails from Input 11.3A using the new language you have learned.
Input 11.3C Language summary
These phrases can be helpful while writing emails.
I’m writing with reference to …
This is to inform you .../confirm …
This is to let you know …
Thank you for your mail concerning the …

Thanks for your mail about the …
I would be grateful if you could confirm your attendance.

Please let me know if you will be attending.
Unfortunately, / I'm afraid, I can't attend …
I'm sorry I won't be able to attend …
Referring to attachments:
Please find attached ...
Attached is …
I’ve attached …
Words to connect ideas:

I have an important job. However, I am not well paid.
I have a job. I also study.
I have a job. I study too.
I didn't study for my test. Instead, I went for a movie.
The contract is complicated therefore I didn't sign it.

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COMMUNICATION

1. There's no need to answer immediately.

OK. Just a moment. Speakers 2 and 3

Yes. Could I speak to Ben, please?

Summarise each paragraph along with the others in your group.

Fill in these lines based on what you read in the text.

Write an e-mail to your colleagues in Coimbatore:

Thank you for your mail concerning the …

I would be grateful if you could confirm your attendance.

Words to connect ideas:

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